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3 - Service Software InstructionsNokia Customer Care
Testing instructions for BER testing .............................................................................................72
Additional menu functions ..............................................................................................................73
JBT-9 attenuation setting via jumper ..........................................................................................73
LED Indication of JBT-9 ....................................................................................................................74
Audio Test ............................................................................................................................................... 75
Nokia Customer Care3 - Service Software Instructions
Phoenix Service Software
Phoenix is the new generation service software. It has been designed to meet the challenges in servicing modern cellular phone technology.
The Phoenix program has been built using component architecture. This means that the
actual program is small and most of the program’s functionality is divided into dynamically loaded modules (DLLs).
Supported Operating System
Windows 98SE, ME, 2000, and XP
Hardware requirements for using Phoenix
Minimum:
Processor 233 MHz, RAM memory 64 MB, Disk space > 200 MB (depending on installed
data packages)
Recommended for Windows 2000:
Processor 700 MHz, RAM memory 512MB, Disk space > 200 MB (depending on installed
data packages)
Installing Phoenix
This section briefly describes how to install the Phoenix software and includes some
basic information on how to use the program. For more detailed information, please refer
the Phoenix’s Help files. Each feature in Phoenix has its own Help function, which can
be activated while running the program.
Press the F1 key or the feature’s Help button to activate a Help file.
Before you start
•Check that the dongle is attached to the parallel port of your PC.
•Download the installation package (e.g.
•Close all other programs.
•Double-click the installation file (see above) and follow the instructions
phoenix_service_sw_a10_2003_33_5_22.exe) to your PC.
on the screen.
•Depending on the operating system, you may require administrator rights
to be able to install Phoenix.
•If the dongle driver is installed or updated, you need to reboot your PC
before the installation can continue.
•If uninstalling or rebooting is needed at any point, you will be prompted
by the Install Shield Wizard.
•If at any point during installation you get this message:
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3 - Service Software InstructionsNokia Customer Care
Dongle is not found and installation cannot continue.
possible reasons may be a defective or too old PKD-1 dongle (five digit
serial number dongle when used with the FPS-8 prommer) or that the
FLS-4S POS flash dongle is defective or power to it is not supplied by an
external charger.
Check the COM/ parallel ports used first. After correcting the problem
restart the installation!
Startup
To start installation:
1Double-click the phoenix_service_sw_a10_2003_33_5_22.exe icon.
The following welcome window appears:
2Choose the destination folder.
It is recommended to use the default folder. You can choose the destination
folder manually by clicking Browse, but this is not recommended.
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3 - Service Software InstructionsNokia Customer Care
4When installation is finished, you get the following window:
To complete the installation, click Finish.
The installation of Phoenix service SW is ready and it can be used after:
•Installing the phone model specific data package
•Configuring the connections
Updating Phoenix
If you have already installed Phoenix on your PC, sooner or later there will be need to
update it when a new version is released.
Please note that very often the Phoenix Service SW and the phone specific data packages
for Phoenix come in pairs, meaning that a certain version of Phoenix can only be used
with a certain version of a data package. Always use the latest available versions of both.
Instructions can be found in the phone model specific technical bulletins.
To update Phoenix you need to take exactly the same steps as when installing it for the
first time:
Nokia Customer Care3 - Service Software Instructions
3Run the installation package (e.g. phoenix_service_sw_a10_2003_33_5_22.exe).
Dongle driver is checked and if need be, updated.
If the dongle driver is updated the system reboots. After reboot installation starts
automatically.
The newer version of Phoenix is installed.
When you update Phoenix from old to new version (e.g. update from
2003_25_1_26 to 2003_33_5_22) installation takes place automatically without
uninstallation.
If you try to install an older version (e.g. downgrade from 2003_33_5_22 to 2003_25_1_26) installation will be interrupted.
If you try to update Phoenix with the same version that you already have (e.g.
2003_33_5_22 to 2003_33_5_22) the following window will appear:
4To uninstall Phoenix, click Next. Click Cancel to abort uninstallation.
If you want to reinstall Phoenix select the Repair button and click Next. Phoe-
nix is installed again and you get the following window at the end of the rein-
Nokia Customer Care3 - Service Software Instructions
Software Update / Re-Flashing Setups
The following setup diagrams shows how to connect the different service devices when
flashing the RH-47 phone. Make sure that you have selected the right one before proceeding.
POS setup with FLS-4S
As a main interface either a USB or a parallel port can be used. See figures below:
ACF-8
Device Under Test
Test/Flash IF
Battery
SF-20
DC IN
ACF-8
MS Windows PC / Laptop
with Phoenix SW
Data
XCS-1
Phone
FLS-4S
LPT Port
LPT x
PORT
PC USB
ACF-8
Device Under Test
Test/Flash IF
Battery
SF-20
DC IN
ACF-8
MS Windows PC / Laptop
Data
XCS-1
Phone
FLS-4S
LPT Port
PC USB
with Phoenix SW
USB
cable
PC USB
Figure 1: USB interface setup Figure 2: Parallel port setup
ItemType designationCodeDescription
1FLS-4S0080543POS flash prommer for US incl. ACF-8 Power supply
2SF-200770702POS flash adapter
3XCS-10730218Service cable with data & power connection for FLS-4S
Nokia Customer Care3 - Service Software Instructions
Connecting FPS-8 to PC
To establish a connection between your PC and FPS-8:
1Connect FPS-8 to the PC as shown in the diagrams above (no phone is needed at
this step)
2Start Phoenix.
3From the File menu, choose Manage Connections.
4Click Add.
5Select Manual.
6Select FPS-8.
7Select the port where you have connected the serial cable of FPS-8.
8In COMBOX_DEF_MEDIA, select FBUS.
9Click Finish.
10Click Arrow up key until FPS8 COM1 FBUS becomes the first on the list.
11Click Apply and close the window.
The connection between the PC and FPS-8 is configured.
Activating FPS-8
Follow the instructions inside the FPS-8 sales package to activate FPS-8.
Checking application software version inside FPS-8
When you have established a connection to FPS-8 and it has been activated, the first
thing to do is to check that you have the correct application software version inside the
FPS-8. Phoenix software can check this automatically. The procedure goes as follows:
1Go to a partner web site and download the latest AMS FPS-8 software.
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RE-Flashing Procedure
Flashing with FPS-8
First ensure that all cables are connected according to one of the diagrams above
(depending on the case)! See the respective chapter about connecting FPS-8 to a PC.
To flash the phone:
1Start Phoenix.
Ensure that the latest AMS version of Phoenix is installed (Help -> About Phoenix).
If a newer version is available you must install it (see Updating Phoenix).
2From the Flashing menu, choose FPS-8 Maintenance.
If the firmware in FPS-8 is old, you will get the following message:
3Click Yes and wait until the prommer is updated.
Now you are ready to flash the phone.
4Remove the SIM card and MMC card from the phone.
5Turn the phone ON.
6To scan the phone, press Ctrl + R (Make sure that the phone is loaded: the phone
type as well as the software version should be displayed in the status bar):
If no product is found, then choose RH-47 manually: File -> Open Product ->
RH-47.
Nokia Customer Care3 - Service Software Instructions
The following window appears:
Ensure that there is a data package installed: in this case the MCU, PPM and
content package files are displayed automatically in the respective fields. Otherwise install a data package file (see related chapter).
8In the Options window, check the “Force full factoryset after flashing” check