THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS
GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS,
INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE
ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND. USERS MUST
TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCT.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND
SOFTWARE ARE PROVIDED “AS IS” WITH ALL FAULTS. NEXTNET WIRELESS DISCLAIMS
ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION,
THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE.
IN NO EVENT SHALL NEXTNET WIRELESS OR ITS SUPPLIERS BE LIABLE FOR ANY
INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING,
WITHOUT LIMITATION, LOST PROFITS OR LOSS OF DAMAGE TO DATA ARISING OUT
OF THE USE OR INABILITY TO USE THIS GUIDE, EVEN IF NEXTNET WIRELESS HAS
BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
LinkMonitor application cannot
communicate with RSU when VPN
is used ............................................ 23
FCC information ...............................25
iv
Welcome
This document describes how to install and use your Expedience
residential subscriber unit (RSU) to obtain wireless high-speed
Internet access. You can connect your RSU to a computer or to a
small office/home office (SOHO) local area network (LAN) through
a hub, switch, or router.
BEFOREYOUBEGIN
•Make sure your computer is equipped with an Ethernet network
interface card (NIC).
•The Ethernet cable that is supplied with your RSU plugs into
•Find an appropriate location for your RSU.
•Make sure you are operating the RSU in a room near an out-
•You need to locate the RSU close to a wall outlet. The RSU
•Your RSU comes with a category-5 Ethernet cable. If you
any standard Ethernet NIC. The NIC is not provided with
the RSU, but you can purchase a NIC at most computer and
electronics stores.
side window on the first or second floor of your home or
office.
uses a standard power supply and can sit on a desktop or
shelf.
choose to place the RSU a good distance from your computer, you may need to purchase a longer Ethernet cable.
If you purchase a cable, make sure the cable is a category-5
Ethernet cable with RJ-45 connectors on each end.
Make sure the longer cable that you might purchase is flexible enough to bend under the bottom of the RSU.
•Locate the components shipped with your RSU device:
•RSU device
•Software CD-ROM
•RSU Installation Guide and Quick Start Guide
•Power cable and power supply box
•Ethernet cable
1
Figure 1 illustrates the RSU package contents.
Ethernet cable
Power cable
Power supply
Software CD-ROM
RSU device
RSU Installation Guide
R
S
U
I
n
s
t
a
l
l
Quick Start
ibed obus posim udring
a det. Abed obus
posim udring a det.
Ed okejfus erosi
m quesum an yape i cesi.
Lorem jes ge ibe pos det
A bedji bedji ver o hich.
Lif wanj de manit clos o
man it closni.
Figure 1: RSU package contents
2
Quick Start Guide
Table 1 lists the standard contents in your RSU package.
Table 1: RSU package components
ComponentPart number
RSU package (vertical polarization)900-0010-1000
RSU device (vertical polarization)123-0010-1001
Power supply 420-0010-1000
Power cord420-0010-1001
RSU Installation Guide104-0010-0002
Quick Start Guide102-0010-0003
Installation software CD-ROM110-0002-0001
Ethernet cable597-6010-0001
3
Connecting your RSU to a computer
This section describes how to connect your RSU to a computer.
If you want to connect your RSU to a network device (such as a router
or switch), refer to the section “Connecting the RSU to a network”
on page 19, in this guide.
INSTALLATIONOVERVIEW
The installation consists of the following major tasks, each of which
is explained in greater detail in the sections that follow:
1After ensuring your Ethernet NIC is installed properly, make sure
your computer is set up to automatically obtain an IP address.
2Plug in the RSU.
3Find the strongest signal from your service provider.
4If necessary, fine-tune the connection to your service provider.
5Connect to the Internet.
1
SETTINGUPTHECOMPUTERTODYNAMICALLY
RECEIVEAN IP ADDRESS
You must set up your computer so it can dynamically receive an IP
address. Your service provider assigns your computer an IP address
so that the Internet information you request can reach your computer.
•If you are running Windows 95, Windows NT, Windows 98 or
Windows ME, go to “Windows 95, Windows NT, Windows 98,
Windows ME: Setting up the network connection” on page 5.
•If you are running Windows 2000, go to “Windows 2000: Setting
up the network connection” on page 5.
•If you don’t see your operating system listed here, check the system’s help file. Most explain how to set up a system to dynamically receive an IP address.
4
1A
WINDOWS 95, WINDOWS NT, WINDOWS 98,
INDOWS ME: SETTINGUPTHENETWORK
W
CONNECTION
1From the Start menu, select Settings. Then select Control
Panel.
2In the window that appears, double click the Network icon.
3Select the TCP/IP entry for the NIC.
4Click Properties.
5Select the IP Address tab.
6Activate the Obtain an IP Address automatically radio button.
7To close the windows, click OK.
8Turn off your computer.
1B
WINDOWS 2000: SETTINGUPTHENETWORK
CONNECTION
1From the Start menu, select Settings. Then select Network and
Dial-up Connections.
2Right click the connection you want to alter; that is, the name of
your NIC. From the pop-up menu, select Properties.
3The Local Area Connection Properties window appears. Select
the Internet Protocol (TCP/IP) item. Click Properties.
4In the window that appears, activate the Obtain an IP address
automatically radio button. To close the window, click OK. On
the remaining open window, click OK again.
5Turn off your computer.
5
2
PLUGGINGINTHE RSU
You can connect the RSU directly to a computer, or you can connect
it to a small office/home office (SOHO) network.
•If you are directly connecting the RSU to your computer, complete the steps in this section.
•If you are connecting the RSU to a network, refer to the section
“Connecting the RSU to a network” on page 19 in this guide.
To plug in the RSU:
1On the bottom of the RSU, locate the Ethernet jack. Plug one
end of the Ethernet cable into the Ethernet jack (Figure 2).
2Connect the RSU’s AC power cord to the power source, then
plug the power cord into a wall outlet. Plug the power source cord
into the bottom of your RSU (Figure 2).
Ethernet cable jack
Power cord connector
Figure 2: Ethernet jack and power cord connector on bottom of
RSU
6
3Plug the power cord into a standard power supply. The lights on
top of your RSU blink to indicate signal strength (Figure 3).
Lights blink on
Lights blink off
Lights blink on
Figure 3: Indicator lights blinking: signal found
7
Note: If the RSU’s lights chase each other, rather than blink, the RSU
cannot detect enough signal from your service provider to operate
properly. You must adjust the RSU so that at least one light blinks.
Step 3 on page 9 describes how to adjust the RSU.
Light 1 blinks on
Light 2 blinks on
Light 3 blinks on
Light 4 blinks on
Light 5 blinks on
Figure 4: Indicator lights chasing: no signal found
8
3
FINDINGTHESTRONGESTSERVICEPROVIDER
SIGNAL
Your RSU is equipped with an internal directional antenna. To
provide the best service, the RSU searches for the strongest signal
transmitted by your service provider.
You can find the strongest signal from your service provider by using
one of the following methods:
•Indicator light method (available for any operating system)
•Software-assisted method (available for Windows operating systems only)
Regardless of the method you use, you need to understand which side
of the RSU is its front and which is its back. Figure 5 illustrates the
RSU sides.
top
backfront
bottom
Figure 5: RSU sides
9
3A
USINGTHEINDICATORLIGHTSTOFINDTHE
STRONGESTSERVICEPROVIDERSIGNAL
You can find the strongest service provider signal by using the lights
on top of the RSU (Figure 6). You can use this method regardless of
the operating system your computer runs.
Lights on RSU
Figure 6: Location of lights on RSU
The indicator lights indicate the strength of the signal received while
the RSU is in its current orientation. The stronger the signal, the more
lights on the RSU blink on and off. The strongest signal may be
indicated by one or two lights lit. Even though not all five lights are
lit, this level of signal is strong enough for full-speed operation.
To use the lights to find the strongest service provider signal:
1Before you begin, make sure:
•Your computer is turned off.
•The RSU’s power cord is connected to the RSU and to a
power source. If your RSU has power, the lights on the RSU
blink on and off.
•The Ethernet cable is
of the Ethernet cable is not connected to the computer.
connected to the RSU. The other end
10
2Set your RSU on a table or shelf in the location you’ve chosen.
The RSU must be in an upright position.
3Point the front of the RSU directly toward the window.
4Remove your hands from the RSU. Keep the RSU stationary, in
this orientation, for about five seconds.
The blinking lights indicate the strength of the signal received.
The stronger the signal, the more lights on the RSU blink on and
off. Figure 7 illustrates blinking lights.
Lights blink on
Lights blink off
Lights blink on
Figure 7: Indicator lights blinking: signal found
5Point the front of the RSU to the right of the starting position.
Remove your hands from the RSU, and let it stand still for
about five seconds.
11
6Again, note how many lights are blinking while the RSU is in this
orientation. The stronger the signal, the more lights on the RSU
blink.
7Point the front of the RSU to the left of the starting position.
Remove your hands from the RSU, and let it stand still for about
5 seconds. Note how many lights blink while the RSU is in this
orientation.
8Remembering the strongest signal reported, re-orient the front of
the RSU in the direction that the RSU was pointed when the
strongest signal was found.
9Plug the Ethernet cable into your computer. The other end of the
cable should already be plugged into the RSU.
10 Turn on your computer. During power up, the lights on the RSU
stop blinking, and are continuously lit.
11 After the lights stop blinking, observe the lights for about 30 to
90 seconds. Make sure the same number (or more) of indicator
lights stay on.
•If the same number or more lights are on, you are ready to
use your high-speed Internet connection.
•If fewer lights are on, complete the fine tuning steps de-
scribed in the section, “Fine-tuning the connection to the service provider” on page 16.
12
3B
USINGTHESOFTWARE-ASSISTEDMETHODTOFIND
THESTRONGESTSIGNAL
Note: The software-assisted method is available only to users who
use Windows (versions later than 3.11) as their operating system.
To use the software program to help you search for the strongest
service provider signal in your area:
1Install and start the LinkMonitor™ program.
2Find the strongest service provider signal.
Each task is explained in greater detail in the sections that follow.
Installing and starting the LinkMonitor program
1If your computer is not powered on, power it now.
2Make sure the Ethernet cable and power cable are connected to
the RSU.
3Plug the other end of the Ethernet cable into your computer.
4Locate the software CD supplied with your RSU.
5Insert the CD into your computer’s CD drive. If the installation
program does not start automatically, start it by clicking on the
Setup.exe icon.
Follow the instructions in the dialog boxes to complete the
installation of the LinkMonitor program.
6After the software is installed, a blue RSU icon appears in your
system tray (Figure 8).
To run the LinkMonitor program, right click on the icon, and
select Open.
During this procedure, point the front of the RSU directly toward an
outside window. Then, point the front of the RSU to the right of the
starting position, and then to the left of the starting position.
At these three points, briefly stop the movement of the RSU and note
the strength of the signal from your Internet service provider, as
indicated by the score that the software program reports.
Before you begin, ensure your RSU is sitting on a table or shelf, in the
location you’ve chosen.
1Point the front of the RSU toward the window. Remove your
hands from the RSU.
Back at your computer program, click Start Scan. Let the RSU
sit stationary for about five seconds.
2The program searches for a signal from your service provider. In
the ChannelScore group, the strength of the signal received at
the starting position is indicated in two ways:
•The indicator bar shows varying levels of red, yellow, and
green. Red indicates weak signal strength, yellow indicates
moderate signal strength, and green indicates strong signal
strength.
•The Current Score field shows the signal strength. During
this procedure, the program compares the Current Score to
the BestScore. Best Score indicates the strongest signal the
program has ever seen during the scanning procedure.
3After about five seconds, point the front of the RSU to the right
of the starting position.
4Remove your hands from the RSU and make sure the RSU is
stationary.
The software program determines and reports the strength of
the signal that the RSU receives while the RSU is in its current
orientation.
5After about five seconds, note the strength of the signal received
at its current position.
6Point the front of the RSU to the left of the starting position.
15
7Remove your hands from the RSU and make sure the RSU is
stationary.
The program determines and reports the strength of the signal
that the RSU receives while the RSU is in its current orientation.
8Remembering the strongest signal reported, re-orient the front of
the RSU in the direction that the RSU was pointed when the
strongest signal was found.
9After about five seconds, click Stop Scan. The lights on the RSU
stop blinking and become continuously lit.
10 After the lights stop blinking, observe the lights for about 30 to
90 seconds. Make sure the same number (or more) of indicator
lights stays on.
•If the same number or more lights are on, you are ready to
use your high-speed Internet connection.
•If fewer lights are on, complete the fine tuning steps de-
scribed in the section, “Fine-tuning the connection to the service provider” on page 16 in this guide.
You only need to re-run the LinkMonitor program and repeat the
scan when you power down your RSU and
move it.
4
FINE-TUNINGTHECONNECTIONTOTHESERVICE
PROVIDER
After performing initial setup, most users will be able to operate their
RSU without further fine-tuning.
However, if you notice fewer lights on the RSU are lit after 30 to 90
seconds of use, fine tune the connection to the service provider. The
fine-tune procedure ensures the signal received from the service
provider is strong (as indicated by the number of lights lit) and highquality (as indicated by the number of lights lit over time.)
1Unplug the Ethernet cable from the computer.
2The current position of your RSU is its starting point. Point the
RSU slightly to the left of its starting point. Note the number of
indicator lights that blink.
3Point the RSU slightly to the right of its starting point. Note the
number of indicator lights that blink.
16
4Point the RSU toward the direction it was facing—either to the
left or to the right of the starting point—when the most lights
were blinking.
5Plug the Ethernet cable back into the computer.
6Refresh your IP address by performing the procedure described
in the section “Refreshing the RSU’s connection” on page 18.
5
CONNECTINGTOTHE INTERNET
After completing steps 1 through 4, you should be able to connect to
the Internet.
1Start your Internet browser, and try to open a few Internet sites.
•If you can open numerous sites, enjoy your new, high-speed
service.
•If you cannot open any sites—for example, if your browser
displays a message “This page cannot be displayed” for all the
sites you tried to access—refresh the RSU’s connection, as
described in the section “Refreshing the RSU’s connection”
on page 18 in this guide.
17
Refreshing the RSU’s connection
When you refresh the RSU’s connection, your service provider is
assigning your computer a new IP address. You need to refresh your
RSU’s connection with your service provider when:
•You completed steps 1 through 3 in this guide, but your Internet
browser does not let you open any Internet sites.
•You needed to complete the steps in the section “Fine-tuning
the connection to the service provider” on page 16 in this guide.
WINDOWSUSERS: REFRESHINGTHECONNECTION
To refresh the connection:
1Make sure you have installed the LinkMonitor program.
2In the system tray, right click the blue RSU icon (Figure 8) and
select Open.
3In the window that appears, on the Local Net Config tab, click
the Renew IP Address button.
NON-WINDOWSUSERS: REFRESHINGTHE
CONNECTION
If you do not run the Windows operating system, you can reboot your
computer to refresh the connection. You may want to refer to your
operating system’s help files to determine if other methods exist to
refresh the connection (that is, to find a method for refreshing the IP
address).
18
Connecting the RSU to a network
Note: Plan to use only one RSU on a network. Do not use multiple
RSUs on the same network.
To directly connect the RSU to a computer, use the supplied Ethernet
cable (also known as a straight-through cable).
However, to connect the RSU to a hub or switch, use an Ethernet
cable appropriate for your network device. This might be a straight
through or cross-over cable, depending on how your network device
switches signals. When determining how to set up your network,
remember that the RSU device operates as a hub or a bridge.
After connecting the RSU to the network device, power the RSU and
scan for a service provider signal, as described in earlier sections of
this guide.
19
Troubleshooting
This section describes possible issues with RSU installation and how
to resolve the issues if you encounter them.
THE RSU CANSUCCESSFULLYRECEIVEASIGNALAT
HOME, BUTNOTATWORKORATAFRIEND’SHOUSE
You need to repeat the search for a service provider signal each time
you power down your RSU and move it.
If you have not repeated the signal search, repeat the steps described
in the section “Finding the strongest service provider signal” on
page 9 in this guide.
If this does not solve the problem, check with your service provider
to make sure they offer service to the geographic location where you
are running the RSU.
THE RSU CANNOTRECEIVEYOURSERVICE
PROVIDER’SSIGNAL
Most users can receive a signal from their service provider when they
operate their RSU near an outside window, on the first or second
floor of their home or office.
However, you may need to run the signal scan in more than one
location in your home or office to get a signal.
If you performed the signal scan in two or three locations in your
home or office, but did not receive a signal, contact the electronics or
computer store where you purchased the RSU, or contact your service
provider.
THE RSU’SLIGHTSDON’TBLINK, BUTRATHER
CHASE
If your RSU is unable to find a service provider signal, the lights on
your RSU don’t blink, but rather they “chase” each other, with a light
blinking on as the previous light blinks off.
20
Figure 10 illustrates chasing lights.
Light 1 blinks on
Light 2 blinks on
Light 3 blinks on
Light 4 blinks on
Light 5 blinks on
Figure 10: Indicator lights chasing: no signal found
If you have tried to use your RSU in several locations
within your home or office—without being able to receive a signal—
contact your service provider for further information about
connecting.
YOUSUCCESSFULLYCOMPLETEDTHESIGNALSCAN,
BUTYOUR INTERNETBROWSERCANNOTCONNECT
TOAWEBSITE
If you tried to connect to only one Internet address, try to connect to
a few more. It is important to try a few different Internet addresses
because the single site you were unable to reach may indicate that the
site is out of service, not that the RSU is malfunctioning.
However, if you tried to reach a few sites without success, you may
need to refresh your RSU’s connection with your service provider.
When your RSU first connects with your service provider’s
equipment, your computer is assigned an IP address. This IP address
ensures that the Internet information you request can reach your
computer and your Internet browser.
21
If your Internet browser cannot open any sites:
1Make sure your computer is set up to automatically receive an IP
address, as described in the section, “Setting up the computer to
dynamically receive an IP address” on page 4.
2Refresh the connection with your service provider by performing
one of the following:
•If you are a Windows user, open the Link Monitor program.
Click the Renew IP Address button.
•If you are using a non-Windows operating system, reboot
your computer.
3Try opening a few web sites with your Internet browser.
THELIGHTSONTHE RSU BLINKMORESLOWLY
THANNORMAL
When your RSU searches for a service provider signal, the lights on
the RSU blink on and off rapidly. If you notice the RSU’s lights
blinking more slowly than usual, this usually indicates that your RSU
is trying to register with your service provider.
During registration, your service provider may be checking records to
indicate that you are a valid user of the service provider’s system. In
most cases, the registration process happens so quickly you hardly
notice a change in the blink rate of the lights on your RSU.
However, if the lights blink slowly for an extended time (more than
30 seconds):
1Unplug the Ethernet cable from the bottom of the RSU.
2Repeat the procedure described in the section “Using the
indicator lights to find the strongest service provider signal” on
page 10.
At the end of this procedure, you should have plugged the
Ethernet cable back in.
3Perform one of the following:
•If your RSU successfully registers, as indicated by continu-
ously lit lights, you can use your connection.
•If the lights on your RSU continue to slowly blink on and off,
contact your service provider.
22
YOURECEIVEADIALOGBOXINDICATINGTHATYOU
CANNOTCONNECTTOYOURSERVICEPROVIDER
When you try to connect with your service provider, you may receive
a message on your computer indicating that you cannot connect at
this time.
You may receive this message for any number of reasons, such as the
service provider’s equipment may be malfunctioning, your RSU is
malfunctioning, or your service provider is still processing your
payment or identification records.
If you receive such a message:
1Make a note of the message’s contents and any error number that
appears.
2Contact your service provider with this information. They should
be able to resolve the problem for you.
LINKMONITORAPPLICATIONCANNOT
COMMUNICATEWITH RSU WHEN VPN ISUSED
When using a virtual private network (VPN), you may receive a
message indicating that the LinkMonitor application cannot
communicate with the RSU. Some configurations of VPN prevent
communication between the application and the RSU.
To successfully use the LinkMonitor application, disconnect from the
VPN.
23
24
FCC INFORMATION
NOTICE: This equipment has been tested and found to comply with the Radio Frequency Radiation
Exposure Limits detailed below. A minimum of 20 centimeters (8 inches) separation between the RSU
and the operator and all other persons should be maintained.
Radio Frequency Radiation Exposure Limits
Table 2 Limits for Maximum Permissible
Exposure (MPE)
Frequency
range (MHz)
0.3-3.06141.63*(100)6
3.0-301842/f4.89/f
30-30061.40.1631.06
300-1500——f/3006
1500-100,000——56
0.3-1.346141.63*(100)30
1.34-30824/f2.19/f
30-30027.50.073.230
300-1500——f/150030
1500-100,000——1.030
f = frequency in MHz
* = Plane-wave equivalent power density
NOTE 1 to Table 2: Occupational/controlled limits apply in situations in which persons are exposed as
a consequence of their employment provided those persons are fully aware of the potential for exposure
and can exercise control over their exposure.
Limits for occupational/controlled exposure also apply in situations when an individual is transient
through a location where occupational/controlled limits apply provided he or she is made aware of the
potential for exposure.
NOTE 2 to Table 2: General population/uncontrolled exposures apply in situations in which the
general public may be exposed, or in which persons that are exposed as a consequence of their
employment may not be fully aware of the potential for exposure or cannot exercise control over their
exposure.
Electric field
strength
(V/m)
(A) Limits for Occupational/Controlled Exposures
(B) Limits for General Population/Uncontrolled Exposure
Magnetic field
strength
(A/m)
Power
density
(mW/cm
*(900/f
*(180/f
Averaging time
2
(minutes)
)
2
6
)
2
30
)
25
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio-frequency energy, and, if not installed and used in accordance with
the installation manual, may cause har mful interference to radio communications. Operation of this
equipment in a residential area is likely to cause har mful interference, in which case users will be
required to correct the interference at their own expense.