C O N F I D E N T IAL
T his d o c u m en t c o n t a i ns N o k i a
c o n fi d en t i a l ma t er i a l. T his
m a t e r i a l c a n n o t b e s h a r e d e x c e p t
w i t h p e r s o n s t h a t h a v e a v a l i d
b u s i n e s s r e a s o n t o r e a d t h i s
c o n t e n t . Y o u a r e p e r s o n a l l y
r e sp o ns i b l e t o ens u r e r ec i p ien t s
o f t h i s d o c u m e n t a r e a w a r e o f
i n f or m a t i on h a n d l i n g g u i d e l i n e s .
© 201 3 N o k i a C o m p a n y c o n fi d e n ti a l
No kia Custome r Care
Service Manual
RM - 9 94 / RM - 9 95 / RM - 9 96
(Nokia Lum ia 1320 ; L3 &4)
Mobi le Term inal
Par t No : ( Iss ue 1)
NOKIA I NTE RNAL U SE O NLY
C op y r i g ht © 20 13 N o k i a. All r i g h t s r ese r v ed .
RM - 9 9 4/ R M - 9 95 / RM - 9 96
A m en dmen t R eco r d She et
A m e ndme nt Re c ord S hee t
Pa ge 2 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 9 4/ R M - 9 95/ RM - 9 96
C op y r i g ht
Cop y right
C op y r i g ht © 20 13 N o k i a. A l l r i g h t s r ese r v ed .
R ep r od uctio n, t r an s f er , d i st r i bu t i on o r s t ora g e o f p art or al l o f t he con t en t s i n t hi s do cumen t i n an y f o r m
w i t ho ut t he p r i or w r i t t en pe r m i ssi on o f N o k i a i s pr oh i bi t ed .
N ok i a, N o k i a Co nn ectin g Peo pl e, an d N o k i a X an d Y are t r ad e m ar k s or r e g i st e r ed t r ad e m a r k s o f N ok i a
C orporat i on . O t he r p r od u ct an d co m pa ny na m es m en t i on ed he r ei n m ay be t r ad ema r k s or t r ad e na m es o f
t he i r r esp ec t i v e ow ne r s.
N ok i a ope r ates a p ol i cy o f con t i nu ou s de v el op m e nt. N o k i a r ese r v es t he r i gh t t o m a k e cha n g es and
i m prov ement s t o an y o f t he produc t s d escrib ed i n t hi s do cumen t w i t ho ut p r i or no t i ce .
U nd er no ci r cum st an ce s sha l l N ok i a be r esp on si bl e f o r an y l oss o f da t a or i nco m e o r an y spe ci al , i nci de ntal ,
con seq ue n t i al or i nd i r ect da m a g es how soe v er cau sed .
T he con t en t s o f t hi s do c ument are prov i de d " as i s" . E x cep t as r e q ui r ed by ap pl i cab l e la w , no w arr an t i es o f
an y k i nd , ei t he r ex press or i m pl i ed , i ncl ud i ng , bu t no t l i m i t ed t o , t he i m pl i ed w arr an t i es o f m er cha nt ab i l i t y
an d f i t ne s s f o r a pa r t i cul ar pu r po se, are m ad e i n r el atio n t o t he accu r a cy , r el i ab i l i t y or con t en t s o f t hi s
do cument . N o k i a r ese r v es t he r i g ht t o r ev i s e t hi s d ocu m en t or w i t hd r aw i t at an y t i m e w i t ho ut prio r n otice .
T he av ai l ab i l i t y of pa r t i cu l ar produc t s m ay v ary by r e g i on .
IMPO RT A NT
T hi s do cumen t i s i ntende d f o r use by q ua l i f i ed ser v i ce per son ne l on l y .
N OKIA IN T E RN AL U SE O N L Y Pa ge 3
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RM - 9 9 4/ R M - 9 95 / RM - 9 96
W a r ni n g s an d ca utio ns
W a rnings a nd c a ut io ns
W a rnings
● I F T H E D E V I C E C A N B E I N S T A LL E D I N A V E H I C LE , C A R E M U S T B E T A K E N O N I N S T A LL A T I O N I N
V E H I C LE S FI TT E D W I T H E LE C T R O N I C E N G I N E M A N A G E M E N T S Y S TE M S A N D A N T I - S K I D
B R A K I N G S Y S T E M S . U N D E R C E R T A I N F A U L T C O N D I T I O N S , E M I TT E D R F EN E R G Y C A N
A FF E C T T H E I R O P E R A TIO N . I F NE C E S S A R Y , C O N S U L T T H E V E H I C L E D E A LE R /
M A N U F A C T U R E R T O D E T E R M I N E T H E I M M U N I T Y O F V E H I C LE E LE C T R O N I C S Y S T E M S T O R F
E N E R G Y .
● T H E P R O D U C T M U S T N O T B E O P E R A T E D I N A R E A S LIKE L Y T O C O N T A I N P O T E N T I A LL Y
E X P LOS I V E A T M O S P H E R E S , FOR E X A M P LE , P E T R O L S T A TI O N S ( S E R V I C E S T A TI O N S ) ,
B LA S T I N G A R E A S E T C .
● O P E R A T I O N O F A N Y R A D I O T R A N S M I T TING E Q U I P M E N T , I N C LU D I N G C E LL U LA R T E LE P H O N E S ,
M A Y I N T E R FE R E W I TH T H E FU N C T I O N A LI T Y O F I N A D E Q U A T E L Y P R O T E C T E D M E D I C A L
D E V I C E S . C O N S U L T A P H Y S I C I A N O R T H E M A N U F A C T U R E R O F T H E M E D I C A L D E V I C E I F Y O U
H A V E A N Y Q U E S T I O N S . O T H E R E LE C T R O N I C E Q U I P M E N T M A Y A LS O B E S U B JE C T T O
I N T E R FE R E N C E .
● B E FORE M A K I N G A N Y T E S T C O N N E C T I O N S , M A K E S U R E Y O U H A V E S W I TC H E D O FF A L L
E Q U I P M E N T .
Cautions
● S erv i ci ng an d al i g n m en t m ust be un de r t a k en by qu al i f i ed pe r son ne l on l y .
● E nsu r e al l w ork i s ca r r i e d out at an an t i - s t atic w o r k st a t i on an d t ha t an an t i - st a t i c w r i st s t r ap i s w orn .
E nsu r e sol de r , w i r e, o r f o r ei g n m a t t e r do e s no t en t er t he t el ep ho ne as da m ag e m ay r e sul t .
● U se onl y ap prov ed comp on en t s as spe ci f i ed i n t h e par t s l i st .
● E nsu r e al l co m po ne nts , m od ul es, scr ew s an d in s ul ator s a r e cor r ectly r e - f i t t ed a f t e r se r v i ci ng an d
al i g nmen t .
E nsu r e al l cab l es and w i r es ar e r ep osi t i on ed cor r e ct l y .
● N ev er t est a m ob i l e phon e W C D M A t r an sm i t t e r w i t h f ul l TX po w er, i f t he r e i s no po s si bi l i t y t o per f or m
t he m ea sure m e n t s i n a go od pe r f or m an ce RF - shi el de d r oo m . E v en l ow po w er W C D M A t r an s m i t t e r s
m ay di st urb ne arby W C D M A ne t w ork s an d caus e pr ob l em s t o 3 G cel l ul ar ph on e co m m un i catio n in a
w i de area.
● D urin g t es t i ng ne v er ac t i v ate t he G S M or W C D M A t r an sm i t t er w i t ho ut a pr op e r an t en na l oa d, ot he r w i se
G S M or W C D M A P A m a y be da m a g ed .
Pa ge 4 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 9 4/ R M - 9 95/ RM - 9 96
Fo r y ou r sa f ety
For y our s a fet y
QU A LIFIE D SE RVI CE
O nl y q ua l i f i ed pe r son ne l m ay i nstal l or r ep ai r ph o ne e q ui pment .
A C CES S ORIE S A ND B A T TERIE S
U se onl y ap prov ed acce ssorie s an d ba t t erie s . D o no t con ne c t i nco m pa t i bl e pr od uc t s.
CONN E CTIN G TO OTHER DE V ICES
W h e n conne c t i n g t o any other de v i ce, r ea d i t s us er’s g ui de f or de t ai l ed sa f ety i nst r uctio ns . D o no t con ne ct
i nco m pa t i bl e pr od u ct s .
N OKIA IN T E RN AL U SE O N L Y Pa ge 5
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 9 4/ R M - 9 95 / RM - 9 96
E S D prot ec t i on
E S D prot e c tion
N ok i a r e q ui r es t ha t se r v i ce poi nts ha v e su f f i ci en t E S D p r otec t i on ( a g ai ns t st atic el ectr i ci t y ) w he n ser v i ci ng
t he ph on e .
A ny product o f w hi ch t he cov ers a r e r emov ed m u st be ha nd l ed w i t h ES D prot ec t i on . T he S I M card can be
r ep l ace d w i t ho ut E S D pr otect i on i f t he p r od uct i s other w i se r ea dy f or use .
T o r ep l ace t he cov ers E S D prot ec t i on m ust be a pp l i ed .
A l l el ectr on i c pa r t s o f t he produc t a r e su scep t i bl e t o ES D . R esi st or s, t oo , c an be da m a g ed by s t atic
el ectr i ci t y di scha r g e .
A l l E S D sen si t i v e par t s m ust be pa c k ed i n m e t al l i z ed prot ectiv e bags du r i ng shi pp i ng an d hand l i n g out si de
an y E S D P r otect ed A r ea ( E P A ) .
E v ery r ep ai r actio n in v ol v i ng op en i ng t he produc t or ha nd l i ng t he produc t compone nt s m ust be do ne un de r
E S D prot ec t i on .
E S D prot ec t ed s pa r e pa r t pa c k a g e s M U S T N O T be op en ed / cl ose d ou t o f an E S D P r ote ct ed A r ea .
Fo r m ore i n f or m a t i on an d lo cal r e q ui r e m en t s ab o ut E S D p r otec t i on an d E S D P r otec t ed A r ea , con t act y ou r
l oca l N ok i a a f t e r M ar k et S erv i ces r ep r ese n t ativ e.
Pa ge 6 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 9 4/ R M - 9 95/ RM - 9 96
C are an d m ai ntenan ce
Care a nd m a intena nc e
T hi s p r od uc t i s o f sup eri or de si g n and c r a f t sm an shi p and shoul d be t r ea t ed w i t h car e. T he su gg e st i on s
be l o w w i l l he l p y ou t o f ul f i l l an y w arr an t y ob l i g atio ns and t o en j oy t hi s prod uct f or m an y y ea r s .
● K ee p t he ph on e and al l i t s pa r t s an d acce ssorie s ou t o f t he r ea ch o f sm al l chi l dren.
● K ee p t he ph on e d r y . P r e ci pi t atio n, hu m i di t y an d a l l t y pe s o f l i q ui ds or m oi st ure can con t ai n m i ne r al s
t ha t w i l l corr od e el ectr on i c ci r cui t s .
● D o not u se o r s t ore t he p ho ne i n dust y , di r t y a r ea s . I t s m ov i ng pa r t s can b e dam a g ed .
● D o not st o r e t he ph on e i n hot areas . H i g h t e m pe r atur es can sho r t en t he l i f e o f el ectr on i c de v i ces,
da m a g e ba t t e r i es, an d w arp o r m el t cer t ai n pl asti cs.
● D o not st o r e t he ph on e i n col d ar ea s . W h en i t w arm s up ( t o i t s no r m al t em pe r atu r e) , m oi st u r e can f orm
i nsi de , w hi ch m ay da m a g e el ectr on i c ci r cui t bo ar ds.
● D o not d r op , k no c k o r sh ak e t he ph on e. R ou g h h an dl i ng can brea k i nter n al ci r cui t bo a r ds .
● D o not u se ha r sh che m i c al s, cl ea ni ng sol v en t s, or st r on g de t er g en t s t o cl ea n t he ph on e.
● D o not pa i n t t he ph on e . P ai nt can cl o g t he m ov i ng pa r t s an d prev en t prop er op e r atio n.
● U se onl y t he sup pl i ed or an ap prov ed r ep l ace m en t an t en na . U na utho r i z ed an t en na s, m o di f i catio ns or
att ach m en t s cou l d da m a g e t he ph on e and m ay v i ol ate r e g ul atio ns g ov erni ng r ad i o dev i ces.
A l l of t he ab ov e su gg esti on s ap pl y eq ua l l y t o t he pr od uct , ba t t e r y , cha r g er or an y acce ssory .
N OKIA IN T E RN AL U SE O N L Y Pa ge 7
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 9 4/ R M - 9 95 / RM - 9 96
C ompany po l i cy
Comp a n y polic y
O ur po l i cy i s o f con t i nu o us dev el op m en t ; de t ai l s o f al l t e chn i cal m od i f i ca t i on s w i l l be i ncl ud ed w i t h ser v i ce
bu l l etin s.
W h i l e ev ery en de av or ha s be en m ad e t o en sure t he accu r a cy o f t hi s do cu m en t , s o m e er r ors m ay e x i st . I f
an y err ors are f ou nd by t he r ea de r , N O K I A M O B I LE P H O N E S B usi ne ss G r ou p shoul d be no t i f i ed i n
w r i t i ng / e - m ai l .
P l ea se st ate :
1. T i t l e o f t he D ocu m en t + I ssue N umbe r / D a t e o f pu bl i catio n.
2. La t est A m en d m en t N u m be r ( i f ap pl i cab l e).
3. P ag e( s) a nd / o r Fi g ure ( s) i n er r or .
P le a s e s e nd to :
N O K I A C O R P O R A T I O N
N ok i a M ob i l e Pho ne s B usi ne ss G r ou p
N ok i a Cu s t ome r C a r e
P O B ox 86
FIN - 24 10 1 SA L O
Fi nl an d
E - m ai l : S e r v i ce.M an ua l s@ no k i a.co m
Pa ge 8 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 9 4/ R M - 9 95/ RM - 9 96
B att ery i n f o r m a t i on
Batt e r y i n fo rma tion
N ote: A ne w ba t t e r y ' s f ul l pe r f o r m an ce is a chi ev e d onl y aft er t w o or t h r ee compl ete cha r g e an d di s cha r g e
cy cl es!
T he ba t t ery can be cha r ge d and di scha r g ed hu nd r ed s o f t i m es bu t i t w i l l e ven t ua l l y w ea r ou t . W h e n t he
op erat i n g t i m e ( t al k - t i m e an d st an db y t i m e) i s no t i cea bl y sho r t er t ha n no r m al , i t i s t i m e t o buy a new ba t t ery .
U se onl y ba t t erie s ap pro v ed by t he ph on e m an u f actur e r an d r ech a r g e t he ba t t ery on l y w i t h t he cha r ge r s
ap prov ed by t he m an u f a ct ure r . U np l ug t he cha r ge r w he n not i n use . D o n ot l ea v e t he ba t t ery con n ected t o
a char g e r f or l on g e r t ha n a w ee k, si nce ov erchar gi ng m ay sho r t en i t s l i f eti m e . I f l e f t un use d a f ul l y cha r g ed
ba t t e r y w i l l di scha r g e i t s el f ov er t i m e.
T e m pe r a t ure ex t r e m es c an a f f ect t he ab i l i t y o f y ou r ba t t e r y t o cha r g e .
Fo r g oo d op era t i on t i m es w i t h Li t hi um - I on P ol y m er R ech ar ge ab l e bat t erie s , di scha r g e t he ba t t e r y f r om t i m e
t o t i m e by l ea v i ng t he p r od uct sw i t che d on un t i l i t t u r ns i t sel f o f f ( or by usi ng t he ba t t ery di scha r g e f aci l i t y of
an y ap prov ed acce ssory av ai l ab l e f or t he produ ct ) . D o not a t t e m pt t o di sc ha r g e t he ba t t e r y by an y other
m ea ns.
U se t he ba t t ery on l y f or i t s i ntende d p urpose .
N ev er use an y cha r g e r o r ba t t e r y w hi ch is dam ag ed .
D o not sho r t - ci r cui t t he b att e r y . A cci de ntal sho r t - c i r cui t i ng can o ccur w he n a m e t al l i c ob j ec t ( coi n, cl i p or
pe n) cau se s di r ec t con n ectio n o f t he + an d - t e r m i na l s o f t he ba t t e r y ( m eta l st r i ps on t he ba t t e r y ) f or
ex ampl e w he n y ou carr y a spar e ba t t ery i n y ou r p ock e t o r pu r se . S ho r t - ci r cui t i ng t he t e r m i na l s m ay da m a g e
t he ba t t e r y or t he con ne c t i ng ob j e ct .
Le av i ng t he ba t t ery i n ho t o r col d pl ace s , such a s i n a cl ose d ca r i n sum m e r or w i nter con di t i on s , w i l l r ed uce
t he cap aci t y an d li f eti m e o f t he ba t t e r y , A l w a y s t r y t o k ee p t he ba t t ery be t w ee n 15° C an d 25 ° C ( 59 ° F and
77 ° F) . A ph on e w i t h a h ot o r col d ba t t ery m ay t e m po r a r i l y no t w ork, ev en w he n t he ba t t e r y i s f ul l y cha r g ed .
B att erie s ' pe r f o r m an ce is pa r t i cul arly l i m i t ed i n t e m pe r a t ures w el l be l o w f r ee z i ng .
D o not di spo se o f ba t t e r i es in a f i r e !
D i spo se o f ba t t erie s a cc ordi ng t o l oca l r e g ul atio n s ( e . g . r ecy cl i ng ) . D o not di spo se as ho use h ol d wa st e.
N OKIA IN T E RN AL U SE O N L Y Pa ge 9
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 9 4/ R M - 9 95 / RM - 9 96
N ok i a Lu m i a 1320 ; L3 & 4 S erv i ce M an ua l S t r uctur es
Noki a Lumi a 1 3 2 0 ; L3 &4 S e rv ic e Manua l S tructu re s
1. Gen er al I n fo r mat i o n
2. Ser v i ce T o o l s an d Ser v i ce C o n cep ts
3. B B T r o u b l esh o o ti n g Gu i d e
4. R F T r o u b l esh o o ti n g
5. C amer a M o d u l e T r o u b l esh o o ti n g
6 . S y stem M o d u l es
7 . Gl o ssar y
Pa ge 10 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
No kia Custome r Care
1 General I nform ation
N OKIA IN T E RN AL U SE O N L Y Pa ge 11
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 12 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
Tabl e of Co nt e nt s
P rodu ct se l ec t i on ................................ ................................ ................................ ................................ ..... 15
P rodu ct f ea t u res an d s ales pa ck ag e ................................ ................................ ................................ ....... 16
P rodu ct an d modu l e l i s t ................................ ................................ ................................ ........................... 19
A c ce ss ori es ................................ ................................ ................................ ................................ .............. 19
T ec hn i ca l sp ec i f i ca t i on s ................................ ................................ ................................ .......................... 20
T r an scei v er g en e r al spe ci f i ca t i on s ................................ ................................ ................................ ........ 20
RM - 99 4 M ai n RF cha r acter i st i cs f o r G S M 85 0/900/1800 / 19 00 , W C D M A I / V / V I I I , L T E I I I / V I I / X X w i t h
D i v ersity ph on es ................................ ................................ ................................ ................................ ... 21
RM - 99 5 M ai n RF cha r acter i st i cs f o r G S M 85 0/900/1800 / 19 00 , W C D M A I / I I / I V / V ph on e s, L T E
I I / I V / V / X V I I w i t h Di v ersity ph on es ................................ ................................ ................................ ......... 22
RM - 99 6 M ai n RF cha r acter i st i cs f o r G S M 85 0/900/1800 / 19 00 , W C D M A I / V I I I ph on es .......................... 24
B att ery en du r an ce ................................ ................................ ................................ ................................ 26
E nv i r on m en t al con di t i on s ................................ ................................ ................................ ..................... 26
Lis t of Ta ble s
T ab l e 1 A ud i o ................................ ................................ ................................ ................................ ............. 19
T ab l e 2 C a r ................................ ................................ ................................ ................................ ................ 19
T ab l e 3 D a t a ................................ ................................ ................................ ................................ .............. 20
T ab l e 4 P ow er ................................ ................................ ................................ ................................ ............ 20
N OKIA IN T E RN AL U SE O N L Y Pa ge 13
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 14 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
Product sele ction
RM - 9 94 / R M - 9 95 / R M - 996 are m ul t i m ed i a co m pu t er w i t h capaci t i v e t ou ch U I an d in t e g r a t ed G P S ( A - G P S
O M A S U P L)/ G l on ass, W LA N , B l ue t oo t h 4.0 + E D R st an da r d. A m on g t he m , G S M / W C D M A / LT E a r e
sup po r t ed i n RM - 9 94 / R M - 9 95 w he r e RM - 9 94 sup po r t s G S M 85 0/900/180 0/1900 , W C D M A I / V / V I I I , L T E
I I I / V I I / X X , R M - 9 95 sup p ort s G S M 85 0/900/1800 / 19 00 , W C D M A I / I I / I V / V , LT E I I / I V / V / X V I I , an d RM - 9 96
sup po r t s G S M 85 0/900/1800 / 19 00 , W C D M A I / V I I I .
Fo r W C D M A t he m ax i m um bi t r a t e is up t o 384 k b i t / s f or do w nl i nk an d 384 k bi t / s f o r up l i n k w i t h
si m ul t an eo us CS spe ech or C S v i de o ( m ax . 64 k b i t / s) . RM - 94 X serie s sup po r t s H S D P A + cate g o r y 24 w i t h
do w n l i nk pe a k da t a r a t e up t o 42 M bi t / s ( i n li m i t ed use ca ses) , H S U P A be l on g s t o ca t e g ory 6 w i t h u pl i nk
pe ak dat a r ate up t o 5.7 6 M bi t / s ( i n li m i t ed use c ase s) .
I n PS / C S m od e , t he de v i ce suppo r t s D T M w i t h m ul t i sl ot cl ass 11 ( m ax . 4 R X + 3 TX , sum 5) . W i t h E G P R S
t hi s m ea ns a m ax i m u m d ow n l oa d speed o f up t o 23 6.8 k bi t / s si m ul t an eo u sl y w i t h speech . W i t h G P R S t hi s
m ea ns a m ax i m um do w nl oa d speed o f up t o 64 . 2 k bi t / s si m ul t an eo usl y w i t h spe ech .
I n PS on l y m od e , t h e de v i ce suppo r t s M S C 12 , a m ax i m um o f 5 R X + 4 TX , su m 6 t i m esl ots r esu l t i ng i n a
m ax i m um do w nl oa d spe ed o f up t o 29 6 kbi t / s w i t h E G P R S , an d up t o 10 7 k bi t / s w i t h G P R S .
T he de v i ce has a la r ge 5 . 98 ” ( 12 80 x 72 0 pi x el s ) X T F T HD t ou ch di spl ay w i t h 2 D curv ed g l ass , 16 m i l l i on
col ors an d sup po r t f or pi nch z oo m . I t al so ha s a 5 m e g ap i x el au t o f oc us ca m era , 4 x di g i t al z oo m a nd an
i ntegr ated LE D f l ash . T h e dev i ce suppo r t s t w o - w ay v i de o cal l s w i t h t w o in t e g r a t ed ca m era s, on e o n t he
f r on t an d on e on t he ba c k.
T he M M S i m pl ement atio n f ol l ow s t he O M A M M S st an da r d r el ea se 1.3 . T h e b r ow ser i s a hi g hl y ad van ced
I nte r ne t brow ser al so ca pa bl e o f v i ew i ng op erat o r do m ai n X H T M L M ob i l e P r o f i l e ( M P ) con t en t .
T he de v i ce uses W i nd ow s P ho ne 8 op era t i ng sy st em ( r el ea se 8, A po l l o) a nd sup po r t s t he f ul l W e b B r ow ser
f or I n t erne t E x pl orer 10 w i t h des k t op r en de r i n g w hi ch br i n g s de s kt op - l i k e W e b b r ow si ng ex pe r i en ce t o
m ob i l e dev i ces.
F igu r e 1 V iew of L u mia 13 20
N OKIA IN T E RN AL U SE O N L Y Pa ge 15
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
Product f eatur es an d sales pack age
Im a ging
M a i n cam era :
● S en sor: 5 m e g ap i x el
● F numbe r / A pe r t u r e: F2 . 4
● D i g i t al z oo m : 4x
● A uto f o cus: T w o - st a g e c ap t ure k ey
● Fo cus r an g e : 1 0 c m ~ i n f i ni t y
● Fl ash : I n t e g r a t ed LE D f l a sh
Front f aci n g came r a:
● S en sor: V G A ( 64 0 x 48 0 pi x e l s)
● F numbe r / A pe r t u r e: F2 . 8
● Fi x ed f ocu s
V i de o:
● V i de o r e sol utio n: nH D 30 f ps ( 10 80 p )
● A ud i o r eco r di n g : H i g h a m pl i t ud e audi o cap t ure
● V i de o st ab i l i z atio n
● V i de o cli p le ng t h : M ax . 90 m i n
● V i de o f i l e f or m a t : . m p4 H . 26 4
● W h i t e bal an ce : A u t oma t i c, sun ny , cl ou dy , i nca nd esce nt, f l uo r esce n t
● Zo om ( di g i t al ) : 4x
C on t i nu ou s au t o f o cus
● T ou ch f ocu s
● V i de o r eco r di n g i nd i cato r
P ho t o:
● S t i l l i m ag e r eso l utio ns: 5 M ( 4:3) , 3.8M ( 16 : 9)
● S t i l l i m ag e f i l e f o r m a t : J P E G / E X I F
● V i e w f i nd e r : Fu l l scr ee n v i e w f i nd er
● C on t i nu ou s au t o f o cus
● T ou ch f ocu s
● A uto ex po sure: C en t e r w ei g hted A E
● I m a g e orie nta t i on : A uto m atic
● E x po sure compensa t i on : +2 ~ - 2E V a t 0 . 5 st ep
● W h i t e bal an ce : A u t oma t i c, sun ny , cl ou dy , i nca nd esce nt, f l uo r esce n t
● Zo om ( di g i t al ) : U p t o 4x
E dit
● O n dev i ce Pho t o ed i t or ( m an ua l & au t oma t i c)
Pa ge 16 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
V ie w
● 5.98” T F T H D ( 12 80 x 72 0 pi x el s) col or di spl ay , u p t o 16 M col ors
● C ap aci t i v e t ou ch
● C orni ng ® G oril l a® G l ass ( 7N )
● 2 D curv ed g l ass
● A l ph amon sen so r - a co m bi na t i on o f A LS an d pr ox i m i t y , A LS t o op t i m i z e di spl ay brig htness an d p ow er
con sump t i on , P r ox i m i t y f or t urni n g o f f t he di spl ay w he n in a cal l f or p ow er con sump t i on .
● S l i de sho w f r om P i ct u r es
S har e
● S ha r e e f f or t l essl y f r om P i ct ures or a f t er cap t ure
● V i de o shar i ng sup po r t ( W C D M A D / LT E se r v i ces)
● O nl i ne A l bu m : I m a g e/Vi d eo up l oa di ng f r o m P i ct ur es
S to re
● 8 G B i nter na l m e m ory
● 1 G B R A M
● M i cr o SD sup po r t up t o 6 4 GB
● E asy t o t r an s f er an d o r ga ni z e photos an d v i de o b etw ee n y ou r de v i ce and a compa t i bl e PC
M usi c
● D i g i t al m u si c pl ay er: S up po r t s M P E G - 4 AA C / A A C +/ eA A C + / M P E G - 1 au di o Lay er3 ( M P 3)/ W M A P r o
9 and 10
● S y nch r on i es m usi c w i t h P C ap pl i catio n
H i g h Dy na m i c R an g e ( H D R ) m i cr op ho ne s
● B l ue t oo t h spea kers
● I nte grat ed ha nd s f r ee sp ea k e r
M e dia
● Fu l l - scr ee n v i de o pl ay ba ck t o v i ew do w nl oa de d, st r ea m ed o r r eco r de d v i de o cli ps
● S up po r t ed v i de o f o r m ats : M P E G - 4, H . 26 4 / A V C , H . 26 3/3 G P P , W M V , A V I , M O V .
P roductiv it y
C on t ex t m an a g e m en t :
● I nte r ne t E x pl orer 10 w i t h de skt op r en de r i n g
● O M A D R M v ersio n 2. 0
● O T A p r ov i si on i ng
M essa g i ng :
● E - m ai l ( S M T P , I M A P 4, P O P 3) , M M S , S M S , un i f i ed ed i t o r
O f f i ce appl i catio ns:
● V i e w i ng o f emai l a t t ach m en t s – do c , . x l s, . pp t , . pd f , . z i p
● M a i l f or E x cha ng e
● R i ch HT M L
● O f f i ce 15 , S ha r eP oi nt 15 , O f f i ce 365
N OKIA IN T E RN AL U SE O N L Y Pa ge 17
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
P I M :
● C on t acts , cal en da r , cal c ul ator , cl oc k , T o - do , N o t e s
S y nch r on i z atio n:
● Lo cal / R emot e ( u si ng S k y D r i v e)
● D ata: C al en da r , C on t ac t s, E - m ai l , T o - do l i st .
● P C A pp l i catio ns: M i cr oso f t O u t l oo k ( 98 , 20 00 , 20 0 2, 20 03 ) , O u t l oo k E x pres s
C al l m an ag e m en t :
● C al l l og s, spe ed di al , v oi ce di al i ng ( w i t h SI N D ) an d v oi ce com m an ds
Con nec tiv i t y
● I nte grat ed G P S ( A - G P S O M A S U P L) an d G l on ass
● W L A N - I E E E 80 2.11 b/ g/ n w i t h 2. 4GHz
● M i cr o U S B i nte r f ace w i t h US B 2.0 hi g h spe ed
● B l ue t oo t h w i r el ess t ech n ol og y 4.0 + E D R
● N ok i a 3 . 5 m m A V con n e ct or
A d ditional tec hnic a l s pec ifi c a tions
● V i brat i ng al ert
● 3GPP R el 8/6 co m pl i an t
● S pe ech cod ecs sup po r t e d: FR , E FR , H R , A M R - N B , A M R - WB
● 1 .7 G H z du al core proce ssor
● W C D M A D L 384 k bi t / s , U L 384 k bi t / s
● G P R S / E G P R S C l ass B , m ul t i sl ot cl ass 12
● D ua l T r an s f e r M od e ( D TM ) cl ass A, m ul t i sl o t cl a ss 11
● H S D P A up t o 21 . 1 M bi t / s , H S U P A 5.76 M bi t / s
● LT E sup po r t C A T 3 DL 1 00 M bi t / s, U L 50 M bi t / s
S a le s pa c k a g e
● T r a nsce i v er R M - 9 94 / R M - 9 95 / RM - 9 96
● U S B cha r g er
RM - 9 94 ( A C - 60 E / U / X / N / A R / K / A )
RM - 9 95 ( A C - 60 uU S B bl ack cha r g er )
RM - 9 96 ( A C - 50C f or chi na )
● M us i c he ad set ( W H - 108)
● C on ne ct i v i t y cab l e ( C A - 18 9C D / C A - 19 0C D )
● P r od uct i n f or m atio n bo o kl et
● Q ui c k S t ar t G ui de
Pa ge 18 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S y st em/ R F m od ul e P W B
S ub P W B m od ul e
Fl ash f l ex m od ul e
P art o f C W S ca r r i er asse m bl y
JB L Pow erUp W i r el ess C ha r g i n g Spe a k er f o r N o k i a
JB L Pl ay U p Port ab l e W i r el ess Spe a k er f o r N o k i a
N ok i a Puri t y H D S t ereo H ea dse t
N ok i a Puri t y P r o S t ereo H ea dse t
B l ue t oo t h s t ereo he ad se t s
G en eral I n f o r m atio n
Product and m odul e list
A c c es sories
T ab l e 1 A ud i o
T ab l e 2 C ar
N OKIA IN T E RN AL U SE O N L Y Pa ge 19
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
D i mens i on s ( L x W x T ) ( m m)
T r a nsce i v er w i t h BV - 4B W A
34 00 m A h Li - i on ba t t ery pa ck
G en eral I n f o r m atio n
T ab l e 3 D ata
T ab l e 4 P o w er
Technic al sp ecific a tions
Tra nsc e iv e r ge ner a l s pec ifi c a tions
Pa ge 20 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G S M 85 0, E G S M 90 0, G S M 18 00 / 19 00 , W C D M A V I I I ( 90 0) ,
W C D M A V ( 85 0 ) , an d W C D M A I ( 21 00 ) , L T E I I I ( 1 80 0), L T E
V I I ( 26 00 ) , an d L T E X X ( 80 0)
W C D M A V I I I ( 90 0) : 92 5 - 96 0 M H z
W C D M A V ( 85 0 ) : 86 9 – 89 4 M H z
W C D M A I ( 21 00 ) : 21 10 - 21 70 M H z
L T E I I I ( 18 00 ) : 18 05 - 18 80 M H z
L T E V I I ( 26 00 ) : 26 20 - 26 90 M H z
L T E X X ( 80 0 ) : 79 1 - 82 1 M H z
L T E I I I ( 18 00 ) : 18 05 - 18 80 M H z
R x f r e q ue ncy ba nd
L T E V I I ( 26 00 ) : 26 20 - 26 90 M H z
L T E X X ( 80 0 ) : 79 1 - 82 1 M H z
W C D M A V I I I ( 90 0) : 88 0 - 91 5 M H z
W C D M A V ( 85 0 ) : 82 4 – 84 9 M H z
W C D M A I ( 21 00 ) : 19 20 - 19 80 M H z
L T E I I I ( 18 00 ) : 17 10 - 17 85 M H z
L T E V I I ( 26 00 ) : 25 00 - 25 70 M H z
L T E X X ( 80 0 ) : 83 2 - 86 2 M H z
G S M 85 0: +5 . . . +33 dB m / 3.2 m W . . . 2 W
G S M 90 0: +5 . . . +33 dB m / 3.2 m W . . . 2 W
G S M 18 00 : +0 … +30 dB m / 1 m W … 1 W
G S M 19 00 : +0 … +30 dB m / 1 m W … 1 W
W C D M A V I I I ( 90 0) : - 50 . . . +23 dB m / 0 . 01 μ W . . . 25 1 m W
W C D M A V ( 85 0 ) : - 50 … +23 dB m / 0.01u W … 25 1 m W
W C D M A I ( 21 00 ) : - 50 … +23 dB m / 0.01u W … 25 1 m W
L T E I I I ( 18 00 ) : - 40 … +23 dB m / 0 . 01 u W … 25 1 m W
L T E V I I ( 26 00 ) : - 40 …+2 3 dB m / 0 . 01 u W … 25 1 m W
L T E X X ( 80 0 ) : - 40 …+23 dB m / 0 . 01 u W … 25 1 m W
E D G E 85 0: +5 … +27 dB m / 3 . 2 m W … 50 1 m W
E D G E 90 0: +5 … +27 dB m / 3 . 2 m W … 50 1 m W
E D G E 18 00 : +0 … +26 d B m / 1 . 0 m W … 39 8 m W
E D G E 19 00 : +0 … +26 d B m / 1 . 0 m W … 39 8 m W
G en eral I n f o r m atio n
RM - 9 94 M a in RF c h a r a c teri s tics for GS M 8 5 0 /9 0 0 /1 8 0 0 /1 9 0 0 , W C DM A I /V /V II I , LTE I II /V II /X X
w ith Div e rs it y phone s
N OKIA IN T E RN AL U SE O N L Y Pa ge 21
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
C ha nn el spa ci ng
20 0 k H z W C D M A / G S M
N umber o f T x po w er l ev el s
G S M 85 0, E G S M 90 0, G S M 18 00 / 19 00 , W C D M A V ( 85 0 ) ,
W C D M A I V ( 17 00 ) , W C D M A I I ( 19 00 ) , W C D M A I ( 21 00 ) , L T E
I I ( 19 00 ) , L T E I V ( 17 00 ) , L TE V ( 85 0 ) an d L T E X V I I ( 70 0)
W C D M A V ( 85 0 ) : 86 9 – 89 4 M H z
W C D M A I V ( 19 00 ) : 21 10 – 21 55 M H z
W C D M A I I ( 19 00 ) : 19 30 – 19 90 M H z
W C D M A I ( 21 00 ) : 21 10 - 21 70 M H z
L T E I I ( 19 00 ) : 19 30 - 19 9 0 M H z
L T E I V ( 17 00 ) : 21 10 - 21 5 5 M H z
L T E X V I I ( 70 0 ) : 73 4 - 74 6 M H z
G en eral I n f o r m atio n
RM - 995 M a in RF c h a r a c teri s tics for GS M 8 5 0 /9 0 0 /1 8 0 0 /1 9 0 0 , W C DM A I /I I/ IV / V phones , LTE
II /I V / V /X V II w ith Div e rs it y phones
Pa ge 22 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
W C D M A V ( 85 0 ) : 86 9 – 89 4 M H z
W C D M A I I ( 19 00 ) : 19 30 – 19 90 M H z
L T E I I ( 19 00 ) : 19 30 - 19 9 0 M H z
L T E I V ( 17 00 ) : 21 10 - 21 5 5 M H z
L T E X V I I ( 70 0 ) : 73 4 - 74 6 M H z
W C D M A V ( 85 0 ) : 82 4 – 84 9 M H z
W C D M A I V ( 17 00 ) : 17 10 – 17 55 M H z
W C D M A I I ( 19 00 ) : 1850 – 19 10 M H z
W C D M A I ( 21 00 ) : 19 20 - 19 80 M H z
L T E I I ( 19 00 ) : 18 50 - 19 1 0 M H z
L T E I V ( 17 00 ) : 17 10 - 17 55 M H z
L T E X V I I ( 70 0 ) : 70 4 - 71 6 M H z
G S M 85 0: +5 . . . +33 dB m / 3.2 m W . . . 2 W
G S M 90 0: +5 . . . +33 dB m / 3.2 m W . . . 2 W
G S M 18 00 : +0 … +30 dB m / 1 m W … 1 W
G S M 19 00 : +0 … +30 dB m / 1 m W … 1 W
W C D M A V ( 85 0 ) : - 50 … +23 dB m / 0.01u W … 25 1 m W
W C D M A I V ( 17 00 ) : - 50 … +23 dB m / 0 . 01 u W … 25 1 m W
W C D M A I I ( 19 00 ) : - 50 … +23 dB m / 0 . 01 u W … 25 1 m W
W C D M A I ( 21 00 ) : - 50 … +23 dB m / 0.01u W … 25 1 m W
L T E I I ( 19 00 ) : - 40 …+23 dB m / 0 . 01 u W … 25 1 m W
L T E I V ( 17 00 ) : - 40 … +23 dB m / 0 . 01 u W … 25 1 m W
L T E V ( 85 0) : - 40 …+23 d B m / 0 . 01 u W … 25 1 m W
L T E X V I I ( 70 0 ) : - 40 …+23 dB m / 0.01u W … 25 1 m W
E D G E 85 0: +5 … +27 dB m / 3 . 2 m W … 50 1 m W
E D G E 90 0: +5 … +27 dB m / 3 . 2 m W … 50 1 m W
E D G E 18 00 : +0 … +26 d B m / 1 . 0 m W … 39 8 m W
E D G E 19 00 : +0 … +26 d B m / 1 . 0 m W … 39 8 m W
G en eral I n f o r m atio n
N OKIA IN T E RN AL U SE O N L Y Pa ge 23
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
C ha nn el spa ci ng
20 0 k H z W C D M A / G S M
N umber o f T x po w er l ev el s
G S M 85 0, E G S M 90 0, G S M 18 00 / 19 00 , W C D M A V I I I ( 90 0) , an d
W C D M A I ( 21 00 )
W C D M A V I I I ( 90 0) : 92 5 - 96 0 M H z
W C D M A I ( 21 00 ) : 21 10 - 21 70 M H z
W C D M A V I I I ( 90 0) : 88 0 - 91 5 M H z
W C D M A I ( 21 00 ) : 19 20 - 19 80 M H z
G en eral I n f o r m atio n
RM - 996 M a in RF c h a r a c teri s tics for GS M 8 5 0 /9 0 0 /1 8 0 0 /1 9 0 0 , W C DM A I /V II I phon e s
Pa ge 24 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G S M 85 0: +5 . . . +33 dB m / 3.2 m W . . . 2 W
G S M 90 0: +5 . . . +33 dB m / 3.2 m W . . . 2 W
G S M 18 00 : +0 … +30 dB m / 1 m W … 1 W
G S M 19 00 : +0 … +30 dB m / 1 m W … 1 W
W C D M A V I I I ( 90 0) : - 50 . . . +23 dB m / 0 . 01 μ W . . . 25 1 m W
W C D M A I ( 21 00 ) : - 50 … +23 dB m / 0.01u W … 25 1 m W
E D G E 85 0: +5 … +27 dB m / 3 . 2 m W … 50 1 m W
E D G E 90 0: +5 … +27 dB m / 3 . 2 m W … 50 1 m W
E D G E 18 00 : +0 … +26 d B m / 1 . 0 m W … 39 8 m W
E D G E 19 00 : +0 … +26 d B m / 1 . 0 m W … 39 8 m W
N umber o f T x po w er l ev el s
G en eral I n f o r m atio n
N OKIA IN T E RN AL U SE O N L Y Pa ge 25
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
U p t o 1 1 . 2 h
( G S M )
U p t o 1 2 . 5 h
( W C D M A )
O pe r a t i on al f o r sho r t s pe r i od s on l y
+45 °C . . . +55 °C
O pe r a t i on no t g ua r an t ee d but an a t t e m pt t o
op erat e do es no t da m a ge t he ph on e.
N o st o r a g e o r op e r atio n: an at t emp t m ay
da m a g e t he ph on e .
an at t emp t t o cha r g e i n - 40 ° C…
0 °C and +45 °C …76 °C d oe s no t da m a ge t he
ph on e but cha r g i n g m ay be di sab l ed .
G en eral I n f o r m atio n
Batter y endur ance
En v iron menta l con ditions
Tem per a tu re c ondit io ns
Humidit y
R el ativ e hum i di t y r an g e i s 5. . . 95 %.
Pa ge 26 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
T he H W m od ul e is no t pr otect ed a g ai nst w ater . C on de nse d or spl ash ed w ater m i g ht cau se m al f un ct i on .
A ny sub m ersio n o f t he p ho ne w i l l cau se per m an e nt da m a g e. Lo n g - t er m hi g h hu m i di t y , w i t h conde n satio n,
w i l l cau se per m an en t da m a g e becau se o f co r r o si on .
V ibra tion
T he m od ul e sho ul d w i t hstand t he f ol l ow i ng v i brat i on s:
• 12 00 r pm
• 50 dB ( A ) m ax
E S D s trengt h
C on du ct ed di scha r g e is 4 k V ( >10 di scha r g es ) an d ai r con t ac t 8 k V ( >10 di scha r g es) .
T he st an da r d f or el ect r os t atic di scha r g e is I E C 6 1 00 0 - 4 - 2 , an d t hi s de v i ce f ul f i l l s l ev el 4 r eq ui r e m en t s.
RoH S
T hi s de v i ce uses R oH S compl i an t co m po ne n t s a nd l ea d - f r ee sol de r i ng pr o cess.
N OKIA IN T E RN AL U SE O N L Y Pa ge 27
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
G en eral I n f o r m atio n
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 28 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
No kia Custome r Care
2 Service Tools and Service
Concepts
N OKIA IN T E RN AL U SE O N L Y Pa ge 29
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S erv i ce T oo l s an d S erv i ce Co nce pts
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 30 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S erv i ce T oo l s an d S erv i ce Co nce pts
Tabl e of Co nt e nt s
S erv i ce t oo l s ................................ ................................ ................................ ................................ ............. 33
N ok i a Pro du ct S pe ci f i c T oo l s ................................ ................................ ................................ ................ 33
SS - 305 ................................ ................................ ................................ ................................ ........ 33
SS - 298 ................................ ................................ ................................ ................................ ........ 33
G en eral t oo l s ................................ ................................ ................................ ................................ ........ 33
CA - 101 ................................ ................................ ................................ ................................ ........ 33
RJ - 245 ................................ ................................ ................................ ................................ ........ 33
SRT - 6 ................................ ................................ ................................ ................................ ......... 34
SS - 93 ................................ ................................ ................................ ................................ .......... 34
SX - 4T ................................ ................................ ................................ ................................ .......... 34
O ptio n T oo l s ................................ ................................ ................................ ................................ ......... 34
X R S - 6 ................................ ................................ ................................ ................................ ......... 34
MJ - 300 ................................ ................................ ................................ ................................ ........ 35
SS - 334 ................................ ................................ ................................ ................................ ........ 35
PCS - 1 ................................ ................................ ................................ ................................ ......... 35
S erv i ce co nc ep t s ( N ok i a) ................................ ................................ ................................ ......................... 36
P O S ( P oi nt o f S al e) f l ash con cep t ................................ ................................ ................................ ........ 36
C on cep t f or f l ash i n g an d product cod e cha n g e ................................ ................................ ..................... 37
O ptio na l M od ul e j i g ser v i ce concep t 1 ( T r ou bl esh oo t i ng ) ................................ ................................ ...... 38
O ptio na l M od ul e j i g ser v i ce concep t 2 ( T r ou bl esh oo t i ng + R F M ea surem e nt) ................................ ...... 39
Lis t of Figure s
Fi g ure 2 P O S f l ash con c ep t ................................ ................................ ................................ ....................... 36
Fi g ure 3 B E con cep t f or f l ash i n g and p r od uct cod e chan g e ................................ ................................ ....... 37
Fi g ure 4 B E M od ul e j i g serv i ce concep t 1 ................................ ................................ ................................ .. 38
Fi g ure 5 B E M od ul e j i g serv i ce concep t 2 ................................ ................................ ................................ .. 39
N OKIA IN T E RN AL U SE O N L Y Pa ge 31
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S erv i ce T oo l s an d S erv i ce Co nce pts
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 32 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
T he came r a r e m ov al t oo l S S - 21 0 is use d t o r e m o v e/at t ach t he
camer a m o du l e f r om / t o t he soc k e t .
SS - 298
T he R F Co ax i al C ab l e t oo l i s use d t o di scon ne ct t he coa x i al cab l e in
t he de v i ce.
T he C A - 10 1 is a US B - to - m i cr o US B d ata cab l e t h at al l ow s
con ne ct i on s be t w ee n t he P C an d t he ph on e .
RJ - 24 5 is a sol de r i n g j i g use d f o r sol de r i ng an d a s a r ew ork j i g f o r t he
en g i ne m od ul e.
S erv i ce T oo l s an d S erv i ce Co nce pts
Ser v ic e tools
Noki a produc t sp e c ifi c tools
T he t ab l e bel ow g i v es a sho r t ov erv i e w of serv i ce dev i ces t ha t can be use d f o r t estin g er r o r an al y si s, an d
r ep ai r o f p r od uct R M - 9 9 4 / RM - 9 9 5 / RM - 9 9 6 . Fo r t h e cor r ect use o f t he serv i ce dev i ces and t he be s t e f f o r t o f
w ork be nch se t up pl ea se r e f e r t o v ario us conce pt s .
Ge ner a l to ols
T he t ab l e bel ow g i v es a sho r t ov erv i e w of serv i ce dev i ces t ha t can be use d f o r t estin g, e r r o r an al y si s, an d
r ep ai r o f p r od uct . Fo r t he cor r ect use o f t he serv i ce de v i ces, an d t he be st e f f o r t o f w ork be nch se t up , pl ea se
r e f e r t o v ario us conce pts .
N OKIA IN T E RN AL U SE O N L Y Pa ge 33
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
SRT - 6 i s use d t o op en p ho ne cov ers.
N ote: T he S R T - 6 i s i ncl ud ed i n t he N o k i a St an da r d T oo l k i t .
SS - 93 i s use d f o r op en i n g JAE con ne c t or s.
N ote: T he S S - 93 i s i ncl ud ed i n No k i a St an da r d To ol k i t .
SX - 4 T i s a B B 5 secu r i t y de v i ce used t o p r ote ct cr i t i cal f ea t ures i n
t un i ng an d t es t i ng .
T he R F cabl e is use d t o con ne ct , f or ex ampl e, a m od ul e r ep ai r j i g t o
t he R F m ea su r emen t e q ui pment .
S erv i ce T oo l s an d S erv i ce Co nce pts
Optional to ols
T he t ab l e bel ow g i v es a sho r t ov erv i e w of serv i ce dev i ces t ha t can be use d f o r t estin g, e r r o r an al y si s an d
r ep ai r o f p r od uct . Fo r t he cor r ect use o f t he serv i ce dev i ces, an d t he be st e f f o r t o f w ork be nch se t up , pl ea se
r e f e r t o v ario us conce pts .
Pa ge 34 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
M od u l e j i g MJ - 30 0 can b e used f or f l ash i n g v i a U S B an d RF , ba t t ery
an d sy st em t es t i n g .
T he m ai n f un c t i on s ar e:
P o w er i ng w i t h e x ter na l po wer
W LA N/B T /G P S RF - i n terf ac e w i t h p r o be s
G S M/ W CDMA RF - i nte r f ac e s wi th probes
B S I m od e s e l ec tor( T ab b y a nd L y nx i nte r f ac e, s e l ec ted wi th ba tt er y
c ab l e)
V B A T T i nte r f ac e ( T ab b y a n d L y nx i nte r f ac e, s el ec ted wi th ba tt er y
c ab l e)
SS - 3 14 RF gu i de pl ate i s r eq u i r ed wi th th i s j i g
CA - 15 8RS c ab l e i s us ed t o ge th er w i t h t h i s j i g f or RF te s ti ng
SS - 33 4 is an R F g ui de pl ate use d w i t h M J - 30 0 m od ul e j i g
T he P C S - 1 pow er cab l e ( D C ) i s u sed w i t h a do c k i ng st a t i on , a m od ul e
j i g or a con t r ol un i t t o su pp l y a cont r ol l ed v ol t ag e
S erv i ce T oo l s an d S erv i ce Co nce pts
N OKIA IN T E RN AL U SE O N L Y Pa ge 35
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S erv i ce T oo l s an d S erv i ce Co nce pts
Ser v ic e con cepts ( Nokia)
P OS (Point of S a le ) f la s h c on c e pt
F igu r e 2 P O S f las h con c ept
Pa ge 36 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S erv i ce T oo l s an d S erv i ce Co nce pts
Con c e pt for fla s hing a nd product c ode c h a nge
F igu r e 3 BE con ce p t f o r f las h ing and p r o d u ct cod e chang e
N OKIA IN T E RN AL U SE O N L Y Pa ge 37
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
Se r v i ce T oo l s an d S erv i ce Co nce pts
Optional Mod ule j ig s e rv ic e c once pt 1 (T ro uble s hoot ing)
F igu r e 4 BE M o d u le jig s er v ice con ce p t 1
Pa ge 38 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S erv i ce T oo l s an d S erv i ce Co nce pts
Optional Mod ule j ig s e rv ic e c once pt 2 (T ro uble s hoot ing + RF Mea s ur e me nt )
F igu r e 5 BE M o d u le jig s er v ice con ce p t 2
N OKIA IN T E RN AL U SE O N L Y Pa ge 39
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
S erv i ce T oo l s an d S erv i ce Co nce pts
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 40 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
No kia Custome r Care
3 BB Troubleshootin g Gui de
N OKIA IN T E RN AL U SE O N L Y Pa ge 41
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 42 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Tabl e of Co nt e nt s
P l ac emen t ................................ ................................ ................................ ................................ ................. 45
P l ace m en t – M ai n Boa r d ( T op si de ) ................................ ................................ ................................ ...... 45
P l ace m en t - M ai n Boa r d ( B ott o m si de ) ................................ ................................ ................................ . 46
P l ace m en t - D - C ov er ................................ ................................ ................................ ............................ 47
P l ace m en t - A _C ov er( I n cl ud e T P , LC M ) ................................ ................................ .............................. 48
H o w t o po w er on H an d se t ................................ ................................ ................................ ........................ 49
P ush P ow er K ey ................................ ................................ ................................ ................................ ... 49
S ho r t T P 1 1 and G N D ................................ ................................ ................................ ............................ 49
O v eral l T roub l es ho ot i n g f l o w ................................ ................................ ................................ .................. 50
G en e r al po w er che c k i ng t r ou bl esh oo t i n g ................................ ................................ .............................. 53
D ea d or j a m m ed de v i ce t r ou bl esh oo t i n g ................................ ................................ ............................... 55
C l ock i ng t r ou bl esh oo t i n g ................................ ................................ ................................ ...................... 56
U S B C ha r g i n g t r ou bl esh oo t i ng ................................ ................................ ................................ ............. 57
I nter f ac e T roub l es ho o t i ng ................................ ................................ ................................ ........................ 58
U S B da t a in t e r f a ce t r ou b l esh oo t i ng ................................ ................................ ................................ ...... 58
S I M card t r ou bl esh oo t i n g ................................ ................................ ................................ ...................... 59
M i cr o SD i nter f ace t r ou bl esh oo t i ng ................................ ................................ ................................ ....... 60
D R A M t r ou bl esh oo t i n g ................................ ................................ ................................ ......................... 61
eM M C t r ou bl esh oo t i n g ................................ ................................ ................................ ......................... 62
D i sp l ay M od ule T roub l es ho oti ng ................................ ................................ ................................ ............ 63
Di spl a y Fa ul t t r ou bl esh o otin g ................................ ................................ ................................ ............... 65
T ou ch P an el t r ou bl esh oo t i ng ................................ ................................ ................................ ................ 66
K ey bo ard t r ou bl esh oo t i ng ................................ ................................ ................................ ..................... 67
S en so r T roub l es ho ot i n g ................................ ................................ ................................ .......................... 68
A ccel erom e t er t r ou bl esh oo t i ng ................................ ................................ ................................ ............. 68
A ccel erom e t er t r ou bl esh oo t i ng ................................ ................................ ................................ ............. 69
Pr ox i m i t y sen sor an d am bi en t l i g h t sen so r ( A LS ) ................................ ................................ ................. 70
A LS t r ou bl esh oo t i ng ................................ ................................ ................................ ............................. 71
P r ox i m i t y t r ou bl esh oo t i n g ................................ ................................ ................................ ..................... 72
A u dio T roub l es ho oti ng ................................ ................................ ................................ ............................ 73
A ud i o t r ou bl esh oo t i n g t e st i ns t r uc t i on s ................................ ................................ ................................ . 73
E x t ernal ea r pi ece t r ou bl e sho otin g ................................ ................................ ................................ ........ 74
I nte r na l E arpi ece t r o ub l esh oo t i ng ................................ ................................ ................................ ......... 75
I nte r na l H an ds f r ee S pe a k e r t r ou bl esh oo t i ng ................................ ................................ ......................... 76
V i bra T r ou bl esh oo t i n g ................................ ................................ ................................ ........................... 77
C on ne cti v i t y M od ule T roub l es ho ot i ng ................................ ................................ ................................ .... 78
I nt r od uctio n t o con ne ct i v i t y m od ul e t r ou bl esh oo t i ng ................................ ................................ ............. 78
B T A n t en na t r ou bl esh oo t i ng ................................ ................................ ................................ ................. 80
W L A N A ntenna t r ou bl es ho otin g ................................ ................................ ................................ ............ 81
N OKIA IN T E RN AL U SE O N L Y Pa ge 43
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
G P S A ntenna t r ou bl esh o otin g ................................ ................................ ................................ .............. 82
I nt r od uctio n t o G P S t r ou bl esh oo t i ng ................................ ................................ ................................ ..... 82
Lis t of Ta ble s
T ab l e 5 D i spl ay m od ul e t r ou bl esh oo t i n g cases ................................ ................................ ........................... 63
T ab l e 6 P i x el de f ec t s ................................ ................................ ................................ ................................ .. 63
T ab l e 7 D e f ect s t ab l e ................................ ................................ ................................ ................................ .. 64
Lis t of Figure s
Fi g ure 6 C W R bl oc k di a g r am ................................ ................................ ................................ ..................... 78
Fi g ure 7 LD S an t en na p osi t i on s ................................ ................................ ................................ ................. 79
Fi g ure 8 W L A N / B T com po ne nt l ay ou t ................................ ................................ ................................ ........ 79
Fi g ure 9 P ho ne M en us - >HE R E M ap s ................................ ................................ ................................ ........ 82
Fi g ure 10 G P S M ap s ................................ ................................ ................................ ................................ .. 82
Pa ge 44 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Placem ent
P la c e me nt – M a in Bo a rd (T op s id e )
N OKIA IN T E RN AL U SE O N L Y Pa ge 45
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
P la c e me nt - M a in Bo a rd (B ot to m s ide )
Pa ge 46 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
D - Co v e r
N OKIA IN T E RN AL U SE O N L Y Pa ge 47
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
A _ COV E R (Incl ude T ouch P a ne l, LCM )
Pa ge 48 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
Press p o w e r
ke y f or 5 sec
S ho rt T P 1 1 and G N D t o ge t he r
at l ea st 5sec
B B T r ou bl esh oo t i n g G ui d e
How to po w er on Handset
1. P ush po w er k ey
2. S ho r t T P 1 1 and G N D .
N OKIA IN T E RN AL U SE O N L Y Pa ge 49
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Ov e ra ll Troub le s hoot ing flo w
Pa ge 50 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
N OKIA IN T E RN AL U SE O N L Y Pa ge 51
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Pa ge 52 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Ge ner a l po w e r c he c k ing trouble s hoot ing
N OKIA IN T E RN AL U SE O N L Y Pa ge 53
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Pa ge 54 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Dea d or j a mme d de v ic e troub le s hoot ing
N OKIA IN T E RN AL U SE O N L Y Pa ge 55
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Cloc k ing trouble s ho ot ing
Pa ge 56 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
USB c har ging troub l e s hoot ing
N OKIA IN T E RN AL U SE O N L Y Pa ge 57
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Interfac e troub lesh ooting
USB da ta i nt e rfac e tr ouble s hoot ing
Pa ge 58 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
S IM c a rd trouble s hoo ting
N OKIA IN T E RN AL U SE O N L Y Pa ge 59
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
M ic roSD inter fac e tro uble s hoot ing
Pa ge 60 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
DR A M troub le s hoot i ng
N OKIA IN T E RN AL U SE O N L Y Pa ge 61
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
e M M C tro uble s hoot ing
Pa ge 62 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
t he r e i s no i m a g e on t h e di spl ay . T he di spl ay l oo k s t he sam e
w he n t he ph on e is on as i t do es w he n t he ph on e i s o f f .
I m a g e on t he di spl ay no t cor r ect
I m a g e on t he di spl ay can be co r r up t ed o r a pa r t o f t he i m a g e
can be m i ssi n g . I f a pa r t o f t he i m a g e i s m i ssi n g , cha ng e t he
di spl ay m od ul e. I f t he i m ag e i s othe r w i se cor r up t ed , f ol l ow t he
ap propria t e t r ou bl esh oo t i ng di ag r am .
P i x e l de f e ct s can be che ck ed by con t r ol l i ng t he di spl ay w i t h
serv i ce so f t w are. U se bo t h col or s, bl ac k an d w hi t e, on a f ul l
scr ee n. R , G , B are al so he l pf ul .
T he di spl ay m ay ha v e som e r an do m pi x el de f e ct s t ha t a r e
acce ptabl e f or t hi s t y pe o f di spl ay . T he c r i t e r i a w he n pi x el
de f ects are r e ga r de d as a di spl ay f ai l ure , r esu l t i n g in a
r ep l ace m en t o f t he di spl ay , are p r ese nt ed i n t he f ol l o w i ng t ab l e.
( some t i m es cal l ed on - pi x el s or st uc k - on ) are cha r acter i z ed by
t he ap pe a r an ce o f b r i g ht / col ored pi x el s i n, f o r ex ampl e, bl ac k
f ul l scr ee n pi ct u r e.
( some t i m es cal l ed o f f - pi x el s, s t uc k - o f f , or bl ac k pi x el s) are
cha r acte r i z ed by t he ap p ea r an ce o f da r k pi x el s i n w h i t e, r ed ,
g r ee n, or bl ue f ul l - sc r ee n pi ct ure .
de f ects are cha r acte r i z ed by at l ea s t t w o sub - pi x el s de f ec t s
( bri g ht or di m ) be i n g cl os er t ha n 5 m m t o ea ch o t h er.
B B T r ou bl esh oo t i n g G ui d e
Displa y modul e tro ublesho oting
Ge ner a l ins tructions fo r di s pla y troub le s hoot ing
T he f i r s t st ep i s t o v eri f y w i t h a w ork i n g di spl ay t ha t t he f au l t i s no t on t he di spl ay m od ul e itsel f . T h e di spl ay
m od ul e canno t be r ep ai r ed .
N ote: A l w ay s use t he di s pl ay w i t h t he ph on e ' s w i nd ow w hi l e check i n g t he d i spl ay’ s v i sua l
f un ct i on al i t y .
T he seco nd st ep i s t o ch eck t ha t t he en g i ne i s w or k i ng no r m al l y . T hi s can be do ne by con ne c t i ng t he ph on e
t o a do c k i n g s t atio n an d st ar t i ng se r v i ce so f t w are. W i t h t he he l p o f se r v i ce so f t w are r ea d t he ph on e
i nf o r m a t i on t o chec k t ha t al so t he ap pl i catio n en g i ne i s f un ct i on i ng no r m al l y ( y ou sho ul d be ab l e t o r ea d t he
A P E I D ) .
A f t er t he se che c k s p r oce ed t o t he di spl ay t r ou bl es ho oti ng f l ow cha r t s , U se t he C are S ui t e t o f i nd t he de t ai l ed
f au l t m od e.
P ix e l de fec t s
T ab l e 5 D i sp l ay modu l e t roub l es ho ot i ng ca s e s
T ab l e 6 P i xe l de f ec t s
N OKIA IN T E RN AL U SE O N L Y Pa ge 63
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
( some t i m es cal l ed bl i nk i ng de f ec t s) ex hi bi t t e m p oral v aria t i on s
no t r el ated t o any s t ea dy - st a t e v i de o in pu t . T e m p oral sub - pi x el
de f ects m ay be i nte r m i t t en t , ex hi bi t a sudde n cha n g e o f st a t e,
or be f l i c k erin g .
B B T r ou bl esh oo t i n g G ui d e
T ab l e 7 D efec t s t ab l e
N ote: B l i n k i ng pi x el s are no t al l ow ed i n nor m al op erat i n g t empe r atu r es an d li g ht con di t i on s .
Introd uction to dis pla y trou ble s hoot ing
T he di spl ay m od ul e used i s ba sed on I P S t e chn ol og y an d sup po r t s di spl ay f o r m a t o f 72 0 col umn s x 12 80
r ow s. T he di m en si on o f t he di spl ay m od ul e on l y is 77 . 68 m m x 14 0.64 m m x 1.57 m m . T he di spl ay i s
con ne ct ed t o M S M 89 30 / 82 30 w i t h a 4 - l an e M I P I D S I .
Pa ge 64 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
D i s p l a y F a u l t
t r o u b l e s h o o t i n g
P r e s s a n d h o l d V o l u m e
D o w n K e y a n d P o w e r
K e y f o r 1 2 s e c .
Y e s
F a i l
N o
F a i l
Y e s
P h o n e h a s
v i b r a t i o n ?
R e p l a c e D i s p l a y C h a n g e M a i n P W B F a i l
P a s s
P a s s
E n d
C h a r g e t h e p h o n e a b o u t
1 0 m i n , t h e b a t t e r y i c o n
s h o u l d a p p e a r o r a f t e r
c h a r g i n g 1 5 ~ 2 0 m i n , y o u c a n
t h e n p o w e r o n t h e p h o n e ,
a n d t r y e n t e r i n g t h e O S .
P a s s
G o t o d e a d o r
j a m m e d d e v i c e
t r o u b l e s h o o t i n g
F a i l
P a s s
R u n “ D i s p l a y
t e s t ” i n C a r e
S u i t e
C h e c k J 2 4 0 1 i s d i r t y ? O r
J 2 4 0 1 h a s d a m a g e o n
a p p e a r a n c e ?
C h e c k C 2 4 1 1 . 1 / C 2 4 1 2 . 1 a r e
5 . 4 V / - 5 . 4 V ?
C l e a r J 2 4 0 1 i f i s i t d i r t y ,
R e p l a c e J 2 4 0 1 i f i t i s d a m a g e d
I f n o t , c h a n g e c h i p U 2 4 0 1
a n d i n d u c t o r L 2 4 0 1 i f t h e r e i s
c r a c k o n a p p e a r a n c e .
F a i l
P a s s
B B T r ou bl esh oo t i n g G ui d e
Dis pla y faul t t rouble s hoot ing
N OKIA IN T E RN AL U SE O N L Y Pa ge 65
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Touch pa nel troub le s hoot ing
Pa ge 66 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou b l esh oo t i n g G ui d e
Ke y boar d trou ble s hoot ing
N OKIA IN T E RN AL U SE O N L Y Pa ge 67
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Sensor s troub lesho oting
A c c e le rome ter trou ble s hoot ing
Pa ge 68 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
P h o n e E - c o m p a s s s e n s o r
d o e s n o t w o r k
R u n M a g n e t i c c o m p a s s
I n C a r e S u i t e
“ M a g n e t i c c o m p a s s T e s t ”
I f t h i s i s s i n g l e a x i s d y s f u n c t i o n
M e a s u r e
V r e g _ L 9 _ 2 V 8 5 f r o m
C 3 6 0 9 . I s v o l t a g e
2 . 8 5 V ?
C h e c k i n g t h e r e l a t i v e p o w e r c i r c u i t a b o u t
V R E G _ L 9 _ 2 V 8 5
N o
R e s o l d e r / R e p l a c e a n e w E - c o m p a s s
S e n s o r U 3 6 0 2
M e a s u r e
V R E G _ L V S 2 _ 1 V 8 f r o m
C 3 6 0 8 i s v o l t a g e 1 . 8 V
Y E S
N o a n y r e s p o n s e
C h e c k i n g t h e r e l a t i v e p o w e r c i r c u i t a b o u t
V R E G _ L V S 2 _ 1 P 8
N o
I s I 2 C I / F o k ?
Y E S
A l s o C h e c k I 2 C o f P / L S e n s o r
A n d f i n d o u t w h i c h i s b r o k e n
N o
Y E S
C h a n g e M a i n b o a r d
N o
B B T r ou bl esh oo t i n g G ui d e
M a gnetic c ompa s s tr ouble s hoot ing
N OKIA IN T E RN AL U SE O N L Y Pa ge 69
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
P rox im it y s e nsor a nd a mbie nt l ight s e nsor ( A LS)
T hi s ph on e use s a combi ne d pr ox i m i t y an d a m bi en t l i g h t sen sor cal l ed A l ph amon. T he p r ox i m i t y sen sor i s
i ntegr ated t o t he m od ul e an d uses an i nte r na l LE D sup pl i ed by V P H _P W R . T he cur r en t t hi s LE D con sumes
i s con t r ol l ed by A l ph amon an d se t u si ng so f t w are. T he i nte r r up t ou t pu t o f A l ph amon cha n g es s t ate w he n
t he i n f r a - r ed l i g ht f r om t h e LED i s r e f l ected ba c k b y a sui t ab l e r e f l e ct i v e sur f ace . T he a m bi en t l i g h t s en sor
d etect s t he l ev el o f a m bi en t l i g h t an d ad j ust s t he di spl ay brig htness acco r di ng l y w he ne v er t he di sp l ay i s
activ e.
C ov erin g t hi s sen sor r e s ul t s i n di m m ed di spl ay l i g hts.
U se ser v i ce so f t w are t o v erif y t ha t A LS w or k s . U se a f i n g e r t o hi de t he A l ph amon sen sor w i nd o w , t he l i g h t
i ntensi t y i n m Lu x cha n g e s.
N ote: T he l i g h t i nten si t y cou l d v ary de pe nd i ng on ho w t he f i n g e r hi de s t he A l ph amon w i nd ow .
Pa ge 70 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
P h o n e A L S
d o e s n o t w o r k
R u n A L S I n C a r e S u i t e “ A l s T e s t ”
U s e f i n g e r t o t o u c h t h e w i n d o w o f
L i g h t s e n s o r & p r o x i m i t y s e n s o r
I s t h e l i g h t
i n t e n s i t y c h a n g e ?
M e a s u r e V r e g _ L 9 _ 2 V 8 5
f r o m C 3 6 0 6 a n d C 3 6 1 0 .
I s v o l t a g e 2 . 8 5 V ?
C h a n g e M a i n P W B
I s I 2 C I / F o k ?
Y e s
F a i l
P a s s
T r y t o r e - a s s e m b l e t h e
M B o n A - C o v e r a n d
m a k e s u r e t h e s c r e w s
a r e t i g h t e n e d o n t h e M B
F a i l
F a i l
C h a n g e J 3 6 0 1
F a i l
C h a n g e S e n s o r
s u b - b o a r d o n A -
c o v e r
P a s s
E n d
N o
C h e c k s a m e I 2 C b u s
c o m p o n e n t A c c e l e r o m e t e r
a n d E - c o m p a s s i s f a i l ? F i n d
o u t w h i c h i s b r o k e n
G o t o A c c e l e r o m e t e r
a n d E 0 c o m p a s s
t r o u b l e s h o o t i n g
F a i l
B B T r ou bl esh oo t i n g G ui d e
A L S troub le s hoot ing
N OKIA IN T E RN AL U SE O N L Y Pa ge 71
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
P h o n e P r o x i m i t y
d o e s n o t w o r k
R u n P r o x i m i t y I n C a r e
S u i t e ” P r o x i m i t y S e n s o r T e s t ”
U s e f i n g e r t o t o u c h t h e w i n d o w o f
L i g h t s e n s o r & p r o x i m i t y s e n s o r
I s s e l f - t e s t p a s s ?
M e a s u r e V r e g _ L 9 _ 2 V 8 5
f r o m C 3 6 0 6 a n d C 3 6 1 0 .
I s v o l t a g e 2 . 8 5 V ?
C h a n g e M a i n P W B
I s I 2 C I / F o k ?
Y e s
F a i l
P a s s
T r y t o r e - a s s e m b l e t h e
M B o n A - C o v e r a n d
m a k e s u r e t h e s c r e w s
a r e t i g h t e n e d o n t h e M B
F a i l
F a i l
C h a n g e J 3 6 0 1
F a i l
C h a n g e S e n s o r
s u b - b o a r d o n A -
c o v e r
P a s s
E n d
N o
C h e c k s a m e I 2 C b u s
c o m p o n e n t A c c e l e r o m e t e r
a n d E - c o m p a s s i s f a i l ? F i n d
o u t w h i c h i s b r o k e n
G o t o A c c e l e r o m e t e r
a n d E 0 c o m p a s s
t r o u b l e s h o o t i n g
F a i l
B B T r ou bl esh oo t i n g G ui d e
P rox im it y troub le s hoot ing
Pa ge 72 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
A u d io tro ubles hoot ing
A u dio trou ble s hoot ing tes t ins tructions
S i ng l e - ended ex t ernal ea r pi ece an d di f f e r en t i al i nt ernal ea r pi ece ou t pu t s c an be m ea sured ei t he r w i t h a
si ng l e - en de d or a di f f ere ntia l probe.
W h e n m ea surin g w i t h a si ng l e - en de d probe , ea c h out pu t i s m ea su r ed a ga i nst t he g r ou nd . W h en m ea surin g
ag ai nst t he g r ou nd , t w o se pa r ate si n g l e - en d p r ob es ar e ne ed ed .
I nte r na l ha nd s f r ee ou t pu t i s m ea sured usi n g a cur r en t probe , i f a spe ci al l ow - pa ss f i l t er de si g ne d f o r
m ea surin g a di g i t al a m pl i f i e r i s no t av ai l ab l e. N ote al so t ha t w he n usi ng a c urr en t p r ob e, t he i np ut si g na l
f r e q ue nc y m ust be set t o 2 k H z .
T he i np ut si g na l f or ea ch l oo p t es t can be ei t he r si ng l e - en de d or di f f e r en t i al . E x cep t i on t o t hi s i s a di g i t al
m i cr op ho ne w hi ch need s i np ut si g na l f r o m an ex t ernal sou nd sou r ce ( l ap t op spe a k er ) t o pl ay ba ck , e. g. 1
k H z si ne w av e f r om 5 c m di s t an ce.
Requir e d e quipm e nt
T he f ol l ow i ng eq ui p m en t i s ne ed ed f o r t he t es t s :
● O sci l l osco pe
● Fu nctio n g en era t or ( si ne w a v ef or m )
● C urr en t probe ( I n t ern al ha nd s f r ee D P M A ou t pu t m ea sure m en t )
● S erv i ce so f t w are
● B att ery v ol t ag e 3.7V
● S ou nd sou r ce ( l ap t op sp ea k e r o r B & K t y pe 42 31 cal i brat or)
N OKIA IN T E RN AL U SE O N L Y Pa ge 73
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
E x terna l e a rp ie c e tro uble s hoot ing
T rouble s hoot ing flo w
Pa ge 74 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Inter nal e a rpie c e trou ble s hoot ing
T rouble s hoot ing fl ow
N OKIA IN T E RN AL U SE O N L Y Pa ge 75
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Inter nal Ha ndsfr e e (I HF) s pea k e r troub le s hoot ing
T rouble s hoot ing flo w
Pa ge 76 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
V ibra troub le s hoot ing
T rouble s hoot ing flo w
N OKIA IN T E RN AL U SE O N L Y Pa ge 77
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Connecti v it y modul e trouble shooti ng
Introd uction to c onnec tiv it y m o dule troub le s hoot ing
T he W C N 36 60 m od ul e s up po r t s W L A N an d B T .
R E FC LK _I si ng l e en de d 48 M H z an al og cl oc k f r o m an ex t ernal c r y st al ( Y 3 30 0) i s p r ov i de d t o W C N 36 60 .
T he cl oc k r e q ue s t f o r t he r e f e r en ce cl oc k i n t he W C N 36 60 m od ul e i s sha r e d be t w ee n W LA N an d B T bl oc k s .
W h e n ei t he r sy st e m r e q u i r es a cl ock, t hi s si g na l w i l l be activ e. T he C L K _R E Q i s con ne ct ed t o LD O o f 48
M H z cr y st al . T he S LE E P C LK i np ut o f 32 . 76 8 KH z cl oc k f r o m E M A S I C ( P M I C 80 38 ) i s use d f o r po w er
m an a g emen t . T he i nter n al S M P S sup pl i es t he w ho l e W C N 36 60 sol utio n f r om t he ph on e ba t t ery su pp l y ,
V B A T , ap ar t f r o m V I O w hi ch is ne ed ed f or i nte r f a ce si g na l r e f erence l ev el s.
B ase ba nd pa r t o f t he co nn ectiv i t y f un c t i on s i s i n t eg r ated i nto M S M 89 30 / 82 30 .
T he f ol l ow i ng f i g ure sho w s a t op l ev el bl ock di ag r am o f t he W C N 36 60 m o du l e.
F igu r e 6 CW R b lock d iag r am
Pa ge 78 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
W L A N/BT a nt e nna
T he W L A N / B T ant en na i s l ase r de po si t ed o n a pl astic ca r r i er w hi ch is par t o f t he C W S carr i e r asse m bl y on
t he t op ba c k si de o f t he ph on e. T he an t en na r ad i ator i s pa i nted bl ac k an d i s v i si bl e onl y around co ntact
areas. T he W L A N / B T si gn al i s r ou t ed f r o m t he co nn ectiv i t y m od ul e t hrou gh t he R F di pl ex er.
T he an t en na po si t i on s a r e pr ese n t ed i n t he f ol l ow i ng f i g ure .
F igu r e 7 L DS ant enn a po sitio n s
F igu r e 8 W L A N /BT com p o n ent la y o u t
N OKIA IN T E RN AL U SE O N L Y Pa ge 79
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
Blue to ot h trou ble s hoot ing
T rouble s hoot ing flo w
Pa ge 80 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
W L A N tro uble s hoot i ng
T rouble s hoot ing flo w
N OKIA IN T E RN AL U SE O N L Y Pa ge 81
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
GP S troub le s hoot ing
Introd uction to GP S t rouble s hoot ing
U se t he ph on e M en u — > HERE M ap s t o chec k G P S .
Fi gu re 9 Pho n e M e nu s - > HER E M a ps
Fi gu re 10 G PS M a p s
Pa ge 82 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
T rouble s hoot ing flo w
N OKIA IN T E RN AL U SE O N L Y Pa ge 83
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
B B T r ou bl esh oo t i n g G ui d e
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 84 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
No kia Custome r Care
4 RF Troubleshooting Guide
N OKIA IN T E RN AL U SE O N L Y Pa ge 85
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
R F T r ou bl esh oo t i n g G ui d e
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 86 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
R F T r ou bl esh oo t i n g G ui d e
Tabl e of Co nt e nt s
G en era l i ns t ruc t i on s f o r ce l l ula r R F t roub l es h oo t i ng ................................ ................................ ............ 89
R F ke y co mpon en t s ................................ ................................ ................................ ................................ . 90
C ell ula r R F ma i n t roub l es ho oti ng ................................ ................................ ................................ ........... 95
R F t un i ng an d t es t i ng ................................ ................................ ................................ ............................... 96
A n t en na ................................ ................................ ................................ ................................ ..................... 96
A ntenna ov erv i e w ................................ ................................ ................................ ................................ . 96
A ntenna t r ou bl esh oo t i n g ................................ ................................ ................................ ....................... 98
G P S / W L A N / B T an t en na t r ou bl esh oo t i n g ................................ ................................ ............................ 100
Lis t of Figure s
Fi g ure 1 1 R F k ey co m po ne nts an d an t en na con t a ct s, T op si de ................................ ................................ . 90
Fi g ure 12 R F k ey co m p on en t s an d an t en na con t acts, B ot t o m si de ................................ ........................... 90
Fi g ure 13 R F k ey co m p on en t s an d an t en na con t acts, B ot t o m si de ................................ ........................... 91
Fi g ure 14 C W S an t en na po si t i on s ................................ ................................ ................................ ............. 97
Fi g ure 15 M ai n ant en na po si t i on ................................ ................................ ................................ ................ 98
Fi g ure 16 LD S an t en na con t act cl i p ................................ ................................ ................................ ........... 99
Fi g ure 17 M ai n ant en na con t act cl i ................................ ................................ ................................ ............ 99
N OKIA IN T E RN AL U SE O N L Y Pa ge 87
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
R F T r ou bl esh oo t i n g G ui d e
( T hi s pa g e le f t i ntent i on a l l y bl an k . )
Pa ge 88 N OKIA IN T E RN AL U SE O N L Y
Cop y righ t © 2013 N o kia . All ri gh ts r e s e r v e d .
RM - 9 94 / R M - 9 95 / RM - 9 96
R F T r ou bl esh oo t i n g G ui d e
General instr uction s for cel lular RF tro ublesho oting
M ost RF s e mi c ondu c to rs a re s tatic s e ns itiv e
E S D prot ec t i on m ust be ap pl i ed du r i ng r ep ai r ( gr ou nd st r ap s a nd E S D sol de r i ng i r on s) .
M e a s uring e quipm e n t
A l l m ea sure m en t s sho ul d be do ne usi n g R oh de & S chw arz C M W - 50 0 ( C M U - 20 0 suppo r t un de r
de v el op m en t ) r ad i o co m m un i catio n t este r .
N ote: A m ob i l e phon e W C D M A t r an sm i t t e r sho ul d nev er be t es t ed w i t h f ul l TX po w er ( pe r m i t t ed on l y
i f m ea sure m en t s an d t es t s a r e pe r f o r m ed i n an R F - shi el de d env i r on m en t ) . E v en l ow po w er W C D M A
t r an s m i t t ers m ay di st u r b ne arby W C D M A ne t w orks an d cau se p r ob l ems t o 3G cel l ul ar
comm un i ca t i on i n a w i de area .
N ote: A l l m ea sure m en t s w i t h an R F cou pl er sho ul d be pe r f o r m ed i n an R F - shi el de d env i r on m en t
be cau se nearby ba se s t atio ns can di st urb sen si t i v e r ece i v er m ea su r emen t s. I f t he r e i s no po ssi bi l i t y
t o use an R F - shi el de d e nv i r on m en t , t es t i ng a t f r e q ue nci es o f ne arby ba se st a t i on s sho ul d be
av oi de d.
N ote: A l l co m m un i ca t i on t es t se t scr ee n du m ps a r e f r o m C M U - 20 0. O t he r t este r s a r e di f f e r en t .
RF s hie ld c a ns
A l l R F shi el d cans are so l i d and shoul d not be op en ed i n ser v i ce cen t ers .
Lev e l of re pai r
T he scop e o f t hi s g ui de l i ne i s t o v eri f y f un c t i on al i t y of t he cel l ul ar R F bl oc k as w el l as possi bl e w i t ho ut
r emov i ng R F shi el ds.
N OKIA IN T E RN AL U SE O N L Y Pa ge 89
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RM - 9 94 / R M - 9 95 / RM - 9 96
R F T r ou bl esh oo t i n g G ui d e
RF ke y comp onent s
F igu r e 11 RF k e y com p o n ent s a n d ant enn a con t a cts, T o p si d e
F igu r e 1 2 RF k e y com p o n ent s a n d ant enn a con t a cts, Bo t t o m side
Pa ge 90 N OKIA IN T E RN AL U SE O N L Y
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R F T r ou bl esh oo t i n g G ui d e
Fi g u r e 13 RF k e y com p o n ent s a n d ant enn a con t a cts, Bo t t o m side
N OKIA IN T E RN AL U SE O N L Y Pa ge 91
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R F T r ou bl esh oo t i n g G ui d e
RF Part
Pa ge 92 N OKIA IN T E RN AL U SE O N L Y
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R F T r ou bl esh oo t i n g G ui d e
GPS P ar t
N OKIA IN T E RN AL U SE O N L Y Pa ge 93
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R F T r ou bl esh oo t i n g G ui d e
RF FE Part
Pa ge 94 N OKIA IN T E RN AL U SE O N L Y
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R e pl a c e s pri ng
S 4 0 0 , S 4 0 1 , S 4 0 2 ,
R F T r ou bl esh oo t i n g G ui d e
Cellular RF m ain tr oublesh ooting
Con tex t
A l w a y s st ar t t he cel l ul ar R F r el ated t r ou bl esh oo t i ng procedu r e by f ol l ow i n g t he di ag r am be l ow .
Troub le s hoot ing flo w — P a ge 1 of 2
N OKIA IN T E RN AL U SE O N L Y Pa ge 95
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R F T r ou bl esh oo t i n g G ui d e
Troub le s hoot ing flo w — P a ge 2 of 2
RF tuning and t esti ng
R F t un i n g an d t es t i n g se ct i on w i l l be up da t ed w he n t he W P 8 T estin g T oo l f o r C are i s av ai l ab l e.
A n t enna
A n tenna o v e r v ie w
T he ph on e has f i v e di f f e r en t an t en na s:
● T he m ai n an t en na i s pl a ced at t he bo t t o m o f t he ph on e
● A M I M O / di v ersity an t en na i s pl ace d on t he t op l e f t si de o f t he ph on e
● A G P S / W L A N / B T an t en n a i s pl ace d on t he t op r i gh t si de o f t he ph on e
T he m ai n an t en na cov ers 4 G S M ba nd s ( G S M 85 0, G S M 90 0, G S M 18 00 , an d G S M 19 00 ) , W C D M A ba nd s
( W C D M A B 1, W C D M A B 2, W C D M A B 4, an d W C D M A B 5, W C D M A B 8) an d L T E b an ds(L T E B 2,L TE B 3,
LT E B 4 , L T E B 5,L T E B 7 , L T E B 17 an d L T E B 20 ) , an d has 2 con ne ct i on . Th e ant en na r ad i ato r i s de po si t ed
on a pl astic car r i er w i t h LD S t ech no l o g y an d conn ected t o t he bo a r d t h r ou g h C - cl i ps. A di pl ex er i s use d f o r
di vi di ng H B an d LB du e t o ant en na st r uc t ure .
T he di v ersity an t en na co v ers W C D M A ba nd s ( W C D M A B 2 and W C D M A B 5) an d L T E ba nd s ( L T E B 2, L T E
B 3, L T E B 4 , L T E B 5, L TE B 7, L T E B 17 , an d L T E B 20 ) . T he an t en na ha s on e f ee d con t a ct an d on e g r ou nd
con t act . Th e an t en na r ad i ator i s de po si t ed o n a pl astic ca r r i er w i t h LD S t ec hn ol og y an d conne c t ed t o t he
b oa r d t hrou g h st an da r d C - cl i ps.
Pa ge 96 N OKIA IN T E RN AL U SE O N L Y
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R F T r ou bl esh oo t i n g G ui d e
T he G P S / W L A N / B T ant e nn a cov ers G P S / W LA N / B T ba nd s. T he an t en na r ad i ator i s de po si t ed on a pl astic
carr i er w i t h LD S t ech no l og y an d con ne ct ed t o t h e bo ard t h r ou g h a st an d ard C - cl i p .
F igu r e 14 CW S ant enn a p o sitio n s
N OKIA IN T E RN AL U SE O N L Y Pa ge 97
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R F T r ou bl esh oo t i n g G ui d e
F igu r e 15 M ain ant enn a po sitio n
A n tenna troub le s hoo ting
A l l an t en na s are pa i nted an d t he r e f o r e t he r ad i ato r s a r e v i si bl e onl y around con t ac t areas . C he c k t h e ar ea s
w he r e t he sp r i ng s t o uch t he r ad i ator f o r m ech an i c al da m a g e. I f t he an t en n a, LD S r ad i ator o f t he f e ed pa d
on an t en na l oo k s ob v i ou sl y da m ag ed , r ep l ace t h e ent i r e an t en na asse m b l y . I f r ep l aci ng t h e an t en na
asse m bl y do es no t co r r e ct t he p r ob l em , che c k f or f u r t he r m ech an i cal da m ag e an d r ep ai r .
T he an t en na s an d P W B are con ne c t ed by sprin g . I nsp ec t t he P W B f or da m a g e t o any o f t he an t en na an d
sprin g, i f t he sp r i ng ar e m i ssi ng or are ob v i ou sl y da m a g ed ( i . e. de f or m ed ) , t he cl i ps m us t be r ep l ac ed w i t h
ne w on es.
I f cor r osi on i s p r ese n t on t he P W B o r t he an t en na con t ac t areas are cor r od ed , m ost l i k el y t he P W B an d/or
t he ph on e ne ed t o be r e pl ace d. I f t he an t en na co ntact areas are ob s t r uc t e d or cov ered, t he con t ac t areas
sho ul d be cl ea ne d o r t he en t i r e an t en na asse m bl y r ep l ace d.
Pa ge 98 N OKIA IN T E RN AL U SE O N L Y
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D i v ersity A ntenna
C on t act S prin g
M a i n A ntenna
C oa x i a l C ab l e
S ub B oa r d
si de
M a i n A ntenna
C on t act S prin g
D i v ersity
A ntenna
C on t act S prin g
M a i n A ntenna
C oa x i a l C ab l e
M a i n Boa r d
si de
G P S / W L A N /
B T C on t a ct
S prin g
R F T r ou bl esh oo t i n g G ui d e
Fi gu re 16 LDS a nte n na c o n ta c t c li p
N OKIA IN T E RN AL U SE O N L Y Pa ge 99
F igu r e 17 M ain ant enn a c o n t ac t cl i
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