Nokia E62 Service Manual 03ssi red

Nokia Customer Care

3 — Service Software

Instructions

Issue 1 COMPANY CONFIDENTIAL Page 3 –1

RM-88

Nokia Customer Care Service Software Instructions

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RM-88 Service Software Instructions Nokia Customer Care

Table of Contents

Phoenix installation steps in brief........................................................................................................................3–5

Installing Phoenix...................................................................................................................................................3–6

Updating Phoenix installation..............................................................................................................................3–8

Uninstalling Phoenix..............................................................................................................................................3–9

Repairing Phoenix installation...........................................................................................................................3–11

Phone data package overview............................................................................................................................3–11

Installing phone data package...........................................................................................................................3–12

Uninstalling phone data package.......................................................................................................................3–15

Configuring users in Phoenix..............................................................................................................................3–17

Managing connections in Phoenix......................................................................................................................3–17

Installing flash support files for FPS-10.............................................................................................................3–19

Updating FPS-10 flash prommer software........................................................................................................3–22

List of Figures

Figure 3 Dongle not found.....................................................................................................................................3–6

Figure 4 Disclaimer text.........................................................................................................................................3–7

Figure 5 InstallShield Wizard Complete...............................................................................................................3–8

Figure 6 Installation interrupted..........................................................................................................................3–9

Figure 7 Remove program...................................................................................................................................3–10

Figure 8 Finish uninstallation.............................................................................................................................3–10

Figure 9 Repair program.....................................................................................................................................3–11

Figure 10 Data package setup information.......................................................................................................3–13

Figure 11 Data package destination folder.......................................................................................................3–14

Figure 12 InstallShield Wizard Complete...........................................................................................................3–15

Figure 13 Uninstalling phone data package......................................................................................................3–16

Figure 14 Finishing data package uninstallation..............................................................................................3–16

Figure 15 Phoenix login.......................................................................................................................................3–17

Figure 16 New user configured..........................................................................................................................3–17

Figure 17 Select mode: Manual...........................................................................................................................3–18

Figure 18 Connections list...................................................................................................................................3–19

Figure 19 Connection information.....................................................................................................................3–19

Figure 20 Product support module information (example from RM-1)..........................................................3–19

Figure 21 Flash update welcome dialog............................................................................................................3–20

Figure 22 Flash installation interrupted............................................................................................................3–20

Figure 23 Flash destination folder......................................................................................................................3–21

Figure 24 Finish flash update..............................................................................................................................3–22

Figure 25 Prommer SW update finished............................................................................................................3–23

Figure 26 Prommer maintenance window........................................................................................................3–23

Figure 27 Flash directory window......................................................................................................................3–24

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RM-88 Service Software Instructions Nokia Customer Care

Phoenix

installation steps in brief

Prerequisites

Recommended hardware requirements:

• Computer processor: Pentium 700 MHz or higher

• RAM 256 MB

• Disk space 100-300 MB Supported operating systems:

•

Windows 2000

•

Windows XP

Service Pack 3 or higher

Service Pack 1 or higher

Context

Phoenix

is a service software for reprogramming, testing and tuning phones.

Phoenix

• Service software support for all phone models included in the package

• Flash update package files for programming devices

• All needed drivers for:

The phone model specific data package includes all changing product specific data:

• Product software binary files

• Files for type label printing

• Validation file for the faultlog repair data reporting system

• All product specific configuration files for

To use

installation contains:

• PKD-1 (DK2) dongle

• DKE-2 USB cable

Note: Separate installation packages for flash update files and drivers are also available, but it is

not necessary to use them unless there are updates between separate update packages are used, they should be used after installed.

Note:

Uninstallation should be made from the

Phoenix

, you need to:

and phone data packages should only be used as complete installation packages.

Phoenix

software components

Windows

Control Panel.

Phoenix

service software releases. If

and data packages have been

Steps

1. Connect a PKD-1 (DK2) dongle to the computer parallel port.

2. Install

3. Install the phone-specific data package.

4. Configure users.

5. Manage connection settings (depends on the tools you are using).

• Update FPS-10 software

• Activate SX-4 smart card, if you need tuning and testing functions.

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Phoenix

Note: There is no need to activate FPS-10.

Note: When FPS-10 is used only for product software updates, SX-4 smart card is not needed.

RM-88

Nokia Customer Care Service Software Instructions

Results

Phoenix

is ready to be used with FPS-10 flash prommer and other service tools.

Installing

Phoenix

Prerequisites

• Check that a dongle is attached to the parallel port of your computer.

• Download the computer (in

• Close all other programs.

• Depending on your operating system, administrator rights may be required to install

• If uninstalling or rebooting is needed at any point, you will be prompted by the InstallShield program.

Phoenix

C:\TEMP

installation package (for example,

, for instance).

phoenix_service_sw_2004_39_x_xx.exe

Phoenix

) to your

Context

At some point during the installation procedure, you may get the following message:

Figure 3 Dongle not found

This may be a result of a defective or too old PKD-1 dongle. Check the COM/parallel ports used. After correcting the problem, you can restart the installation. For more detailed information, please refer to

Tip: Each feature in

program. Press the F1 key or the feature’s Help button to activate a Help file.

Phoenix

has its own Help function, which can be activated while running the

Phoenix

Help files.

Steps

1. To start the installation, run the application file (for example,

2. In the

Welcome

dialogue, click Next.

phoenix_service_sw_2004_39_x_xx.exe

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RM-88 Service Software Instructions Nokia Customer Care

3. Read the disclaimer text carefully and click Yes.

Figure 4 Disclaimer text

4. Choose the destination folder. The default folder

C:\ProgramFiles\Nokia\Phoenix

is recommended.

5. To continue, click Next. To choose another location, click Browse (not recommended).

6. Wait for the components to be copied. The progress of the installation is shown in the

Setup Status

window.

7. Wait for the drivers to be installed and updated. The process may take several minutes to complete. If the operating system does not require rebooting, the PC components are registered right away. If the operating system requires restarting your computer, the Install Shield Wizard will notifies about it. Select Yes... to reboot the PC immediately or No... to reboot the PC manually afterwards. After the reboot, all components are registered.

Note:

Phoenix

does not work, if the components have not been registered.

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RM-88

Nokia Customer Care Service Software Instructions

8. To end the installation, click Finish.

Figure 5 InstallShield Wizard Complete

Next actions

After the installation,

• installing phone model specific data package for

• configuring users and connections FPS-10 flash prommer can be used after updating their flash update package files.

Updating

Phoenix

can be used after:

Phoenix

installation

Context

• If you already have the software when new versions are released.

• To update

• When you are updating, for example, from version a14_2004_16_4_47 to a15_2004_24_7_55, the update will take place automatically without uninstallation.

• Always use the latest available versions of both can be found in the phone model specific Technical Bulletins and phone data package (shown during installation).

• If you try to update to a15_2004_24_7_55), you are asked if you want to uninstall the existing version. In this case you can choose between a total uninstallation or a repair installation in a similar way when choosing to uninstall the application from the

Phoenix

, you need to follow the same steps as when installing it for the first time.

Phoenix

Windows

service software installed on your computer, you need to update the

Phoenix

with the same version you already have (for example, a15_2004_24_7_55

Control Panel.

and the phone-specific data package. Instructions

readme.txt

files

• If you try to install an older version (for example, downgrade from a15_2004_24_7_55 to a14_2004_16_4_47), installation will be interrupted.

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Nokia E62 Service Manual 03ssi red

Specifications and Main Features

Frequently Asked Questions

User Manual