Nokia E62 Service Manual 03ssi red

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Page 1

Nokia Customer Care

3 — Service Software

Instructions

Issue 1 COMPANY CONFIDENTIAL Page 3 –1

Page 2

RM-88

Nokia Customer Care Service Software Instructions

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Table of Contents

Phoenix installation steps in brief........................................................................................................................3–5

Installing Phoenix...................................................................................................................................................3–6

Updating Phoenix installation..............................................................................................................................3–8

Uninstalling Phoenix..............................................................................................................................................3–9

Repairing Phoenix installation...........................................................................................................................3–11

Phone data package overview............................................................................................................................3–11

Installing phone data package...........................................................................................................................3–12

Uninstalling phone data package.......................................................................................................................3–15

Configuring users in Phoenix..............................................................................................................................3–17

Managing connections in Phoenix......................................................................................................................3–17

Installing flash support files for FPS-10.............................................................................................................3–19

Updating FPS-10 flash prommer software........................................................................................................3–22

List of Figures

Figure 3 Dongle not found.....................................................................................................................................3–6

Figure 4 Disclaimer text.........................................................................................................................................3–7

Figure 5 InstallShield Wizard Complete...............................................................................................................3–8

Figure 6 Installation interrupted..........................................................................................................................3–9

Figure 7 Remove program...................................................................................................................................3–10

Figure 8 Finish uninstallation.............................................................................................................................3–10

Figure 9 Repair program.....................................................................................................................................3–11

Figure 10 Data package setup information.......................................................................................................3–13

Figure 11 Data package destination folder.......................................................................................................3–14

Figure 12 InstallShield Wizard Complete...........................................................................................................3–15

Figure 13 Uninstalling phone data package......................................................................................................3–16

Figure 14 Finishing data package uninstallation..............................................................................................3–16

Figure 15 Phoenix login.......................................................................................................................................3–17

Figure 16 New user configured..........................................................................................................................3–17

Figure 17 Select mode: Manual...........................................................................................................................3–18

Figure 18 Connections list...................................................................................................................................3–19

Figure 19 Connection information.....................................................................................................................3–19

Figure 20 Product support module information (example from RM-1)..........................................................3–19

Figure 21 Flash update welcome dialog............................................................................................................3–20

Figure 22 Flash installation interrupted............................................................................................................3–20

Figure 23 Flash destination folder......................................................................................................................3–21

Figure 24 Finish flash update..............................................................................................................................3–22

Figure 25 Prommer SW update finished............................................................................................................3–23

Figure 26 Prommer maintenance window........................................................................................................3–23

Figure 27 Flash directory window......................................................................................................................3–24

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Phoenix

installation steps in brief

Prerequisites

Recommended hardware requirements:

• Computer processor: Pentium 700 MHz or higher

• RAM 256 MB

• Disk space 100-300 MB Supported operating systems:

•

Windows 2000

•

Windows XP

Service Pack 3 or higher

Service Pack 1 or higher

Context

Phoenix

is a service software for reprogramming, testing and tuning phones.

Phoenix

• Service software support for all phone models included in the package

• Flash update package files for programming devices

• All needed drivers for:

The phone model specific data package includes all changing product specific data:

• Product software binary files

• Files for type label printing

• Validation file for the faultlog repair data reporting system

• All product specific configuration files for

To use

installation contains:

• PKD-1 (DK2) dongle

• DKE-2 USB cable

Note: Separate installation packages for flash update files and drivers are also available, but it is

not necessary to use them unless there are updates between separate update packages are used, they should be used after installed.

Note:

Uninstallation should be made from the

Phoenix

, you need to:

and phone data packages should only be used as complete installation packages.

Phoenix

software components

Windows

Control Panel.

Phoenix

service software releases. If

and data packages have been

Steps

1. Connect a PKD-1 (DK2) dongle to the computer parallel port.

2. Install

3. Install the phone-specific data package.

4. Configure users.

5. Manage connection settings (depends on the tools you are using).

• Update FPS-10 software

• Activate SX-4 smart card, if you need tuning and testing functions.

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Phoenix

Note: There is no need to activate FPS-10.

Note: When FPS-10 is used only for product software updates, SX-4 smart card is not needed.

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Nokia Customer Care Service Software Instructions

Results

Phoenix

is ready to be used with FPS-10 flash prommer and other service tools.

Installing

Phoenix

Prerequisites

• Check that a dongle is attached to the parallel port of your computer.

• Download the computer (in

• Close all other programs.

• Depending on your operating system, administrator rights may be required to install

• If uninstalling or rebooting is needed at any point, you will be prompted by the InstallShield program.

Phoenix

C:\TEMP

installation package (for example,

, for instance).

phoenix_service_sw_2004_39_x_xx.exe

Phoenix

) to your

Context

At some point during the installation procedure, you may get the following message:

Figure 3 Dongle not found

This may be a result of a defective or too old PKD-1 dongle. Check the COM/parallel ports used. After correcting the problem, you can restart the installation. For more detailed information, please refer to

Tip: Each feature in

program. Press the F1 key or the feature’s Help button to activate a Help file.

Phoenix

has its own Help function, which can be activated while running the

Phoenix

Help files.

Steps

1. To start the installation, run the application file (for example,

2. In the

Welcome

dialogue, click Next.

phoenix_service_sw_2004_39_x_xx.exe

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3. Read the disclaimer text carefully and click Yes.

Figure 4 Disclaimer text

4. Choose the destination folder. The default folder

C:\ProgramFiles\Nokia\Phoenix

is recommended.

5. To continue, click Next. To choose another location, click Browse (not recommended).

6. Wait for the components to be copied. The progress of the installation is shown in the

Setup Status

window.

7. Wait for the drivers to be installed and updated. The process may take several minutes to complete. If the operating system does not require rebooting, the PC components are registered right away. If the operating system requires restarting your computer, the Install Shield Wizard will notifies about it. Select Yes... to reboot the PC immediately or No... to reboot the PC manually afterwards. After the reboot, all components are registered.

Note:

Phoenix

does not work, if the components have not been registered.

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8. To end the installation, click Finish.

Figure 5 InstallShield Wizard Complete

Next actions

After the installation,

• installing phone model specific data package for

• configuring users and connections FPS-10 flash prommer can be used after updating their flash update package files.

Updating

Phoenix

can be used after:

Phoenix

installation

Context

• If you already have the software when new versions are released.

• To update

• When you are updating, for example, from version a14_2004_16_4_47 to a15_2004_24_7_55, the update will take place automatically without uninstallation.

• Always use the latest available versions of both can be found in the phone model specific Technical Bulletins and phone data package (shown during installation).

• If you try to update to a15_2004_24_7_55), you are asked if you want to uninstall the existing version. In this case you can choose between a total uninstallation or a repair installation in a similar way when choosing to uninstall the application from the

Phoenix

, you need to follow the same steps as when installing it for the first time.

Phoenix

Windows

service software installed on your computer, you need to update the

Phoenix

with the same version you already have (for example, a15_2004_24_7_55

Control Panel.

and the phone-specific data package. Instructions

readme.txt

files

• If you try to install an older version (for example, downgrade from a15_2004_24_7_55 to a14_2004_16_4_47), installation will be interrupted.

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Figure 6 Installation interrupted

• Always follow the instructions on the screen.

Steps

1. Download the installation package to your computer hard disk.

2. Close all other programs.

3. Run the application file (for example,

phoenix_service_sw_2004_39_x_xx.exe

Results

A new

Phoenix

version is installed and driver versions are checked and updated.

Uninstalling

Phoenix

Context

You can uninstall

Phoenix

service software manually from the

Windows

Control Panel.

Steps

1. Open the Windows Control Panel, and choose Add/Remove Programs.

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2. To uninstall

Phoenix

, choose Phoenix Service Software→Change/Remove→Remove .

Figure 7 Remove program

The progress of the uninstallation is shown.

3. If the operating system does not require rebooting, click Finish to complete.

Figure 8 Finish uninstallation

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If the operating system requires rebooting, InstallShield Wizard will notify you. Select Yes... to reboot the PC immediately and No... to reboot the PC manually afterwards.

Repairing

Phoenix

installation

Context

If you experience any problems with the service software or suspect that files have been lost, use the repair function before completely reinstalling

Note: The original installation package (for example,

must be found on your PC when you run the repair setup.

Phoenix

phoenix_service_sw_a15_2004_24_7_55.exe

Steps

1. Open Windows Control Panel→Add/Remove Programs .

2. Choose Phoenix Service Software→Change/Remove .

3. In the following view, select Repair.

)

Figure 9 Repair program

Phoenix

The procedure is the same as when updating

4. To complete the repair, click Finish.

reinstalls components and registers them.

Phoenix

Phone data package overview

Each product has its own data package (DP). The product data package contains all product-specific data files to make the Phoenix service software and tools usable with a certain phone model.

The phone data package contains the following:

• Product software binary files

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• Files for type label printing

• Validation file for the fault log repair data reporting system

• All product-specific configuration files for Phoenix software components

Data files are stored in C:\Program Files\Nokia\Phoenix (default).

Installing phone data package

Prerequisites

• A phone-specific data package contains all data required for the to be used with a certain phone model.

• Check that a dongle is attached to the parallel port of your computer.

• Install

Phoenix

service software.

Phoenix

service software and service tools

• Download the installation package (for example, in C:\TEMP).

• Close all other programs.

(XX-XX = type designator of the product) If you already have

released.

Note: Often

version of available versions of both. Instructions can be found in phone-specific Technical Bulletins and

readme.txt

Phoenix

files of data packages.

installed on your computer, you will need to update it when a new version is

Phoenix

and the phone-specific data package come in pairs, meaning that a certain

can only be used with a certain version of a data package. Always use the latest

XX-XX_dp_EA_v_1_0.exe

Steps

1. To start the installation, run the application file (for example,

Wait for the installation files to be extracted.

) to your computer (for example,

XX-XX_dp_EA_ v_1_0.exe

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2. Click Next.

3. In the following view you can see the contents of the data package. Read the text carefully. There is information about the

Phoenix

version required with this data package.

Figure 10 Data package setup information

4. To continue, click Next.

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5. Choose the destination folder, and click Next to continue.

Figure 11 Data package destination folder

The InstallShield Wizard checks where

6. To start copying the files, click Next.

Phoenix

is installed, and the directory is shown.

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Phone model specific files are installed. Please wait.

7. To complete the installation, click Finish.

Figure 12 InstallShield Wizard Complete

Next actions

Phoenix

• Configuring users

• Managing connections

FPS-10 can be used after updating their flash update package files.

can be used for flashing phones and printing type labels after:

Uninstalling phone data package

Context

There is no need to uninstall an older version of a data package, unless instructions to do so are given in the

readme.txt

Please read all related documents carefully.

file of the data package and bulletins related to the release.

Steps

1. Locate the data package installation file (e.g.

2. To start the uninstallation procedure, double-click the data package installation file.

XX-XX_dp_EA_v_1_0.exe

) from your computer.

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3. To uninstall the data package, click OK or to interrupt the uninstallation, click Cancel.

Figure 13 Uninstalling phone data package

4. When the data package is uninstalled, click Finish.

Figure 14 Finishing data package uninstallation

Alternative steps

• You can also uninstall the data package manually from

Control Panel→Add/Remove Programs→xx-xx* Phone Data Package . (*= type designator of the phone).

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Configuring users in

Phoenix

Steps

1. Start

2. To add a new user, or to edit existing ones, click Maintain.

3. To add a new user, click New.

4. Type in the name and initials of the user, and click OK.

5. Select the desired user from the

Phoenix

If the user ID is already configured, select s/he from the

The user is added to the user name list.

service software, and log in.

Figure 15 Phoenix login

User name

drop-down list, and click OK.

User name

drop-down list, and click OK.

Figure 16 New user configured

Managing connections in

Phoenix

Context

With the Manage Connections feature you can edit and delete existing connections or create new ones.

Note: After choosing the desired connection, and connecting the phone to a PC for the first time,

allow the PC to install the USB device drivers first. Please note that this may take some time to complete.

If there are problems after the driver installation, check that the USB connection is active from the Windows Control Panel. If the problem persists, contact the local PC support.

Steps

1. Start

2. Choose File→Manage Connections... .

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Phoenix

, and log in.

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3. To add a new connection, click Add.

4. Select Manual mode, and click Next to continue.

If you want to create the connection using the Connection Wizard, connect the tools and a phone to your PC. The wizard will automatically try to configure the correct connection.

Figure 17 Select mode: Manual

i For an FPS-10 flash prommer with a USB Connection, choose the following connection settings:

• Media: FPS-10 USB

• DEVICE_INDEX: 0

• SERIAL_NUM: See Serial No from the label attached to the bottom of FPS-10

• ACTIVE_MEDIA: USB

ii For an FPS-10 flash prommer with a LAN connection, choose the following connection settings:

• Media: FPS-10 TCP/IP

• NET_SERV_NAME: Click Scan.... Choose your own FPS-10 device based on the correct MAC address.

See Serial No from the label attached to the bottom of your FPS-10.

• PORT_NUM: Use the default value, and click Next.

• PROTOCOL_FAMILY: Use the default value, and click Next.

• SOCKET TYPE: Use the default value, and click Next.

• TX_BUFFER_SIZE: Use the default value, and click Next.

• RX_BUFFER_SIZE: Use the default value, and click Next.

iii For an FPS-8 flash prommer, choose the following connection settings:

• Media: FPS-8

• PORT_NUM: COM Port where FPS-8 is connected

• COMBOX_DEF_MEDIA: FBUS

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iv For a plain USB connection, choose the following connection settings:

Note: First connect the DKE-2 USB cable between the PC USB port and phone.

• Media: USB

5. To complete the configuration, click Finish.

6. Click the connection you want to activate. Use the up/down arrows located on the right hand side to move it on top of the list, then click Apply.

Figure 18 Connections list

The connection is activated, and it can be used after closing the The connection information is shown at the right hand bottom corner of the screen.

Figure 19 Connection information

7. To use the connection, connect the phone to your PC with correct service tools. Make sure the phone is switched on, and then choose File→Scan Product .

Manage Connection

window.

Results

The product support module information appears in the status bar:

Figure 20 Product support module information (example from RM-1)

Installing flash support files for FPS-10

Prerequisites

Note: You need to install flash support files for FPS-10 only, if you don’t have the latest Phoenix

available or the flash support files have changed after the latest Phoenix release.

• Flash support files are installed automatically, when you install Phoenix. Use Phoenix packages later than

June 2006.

• Normally it is enough to install Phoenix and the phone-specific data package because the Phoenix

installation always includes the latest flash update package files for FPS-10.

• A separate installation package for flash support files is available, and the files can be updated according

to this instruction, if updates appear between new Phoenix / data package releases

Context

If you are not using a separate installation package, you can skip this section and continue with [[[ERROR:

Unable to generate link title]]] (page ) after installing a new phone data package.

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Steps

1. To begin installation, double- click

flash_update_x_yy.exe

Figure 21 Flash update welcome dialog

If the same version of Flash Update package already exists, and you want to reinstall it, the previous package is first uninstalled. Restart installation again after that.

2. If you try to downgrade the existing version to older ones, the setup will be aborted. If you really want

to downgrade, uninstall newer files manually from Control Panel and then rerun the installation again.

Figure 22 Flash installation interrupted

If an older version exists on your PC and it needs to be updated, click Next to continue installation.

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3. It is highly recommended to install the files to the default destination folder

\Phoenix

. Click Next to continue.

C:\Program Files\Nokia

Figure 23 Flash destination folder

When installing the flash update files for the first time you may choose another location by selecting Browse. However, this is not recommended.

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4. To complete the installation procedure, click Finish .

Figure 24 Finish flash update

Next actions

FPS-10 flash prommers must be updated using Phoenix!

Updating FPS-10 flash prommer software

Steps

1. Start

2. Choose Flashing→Prommer maintenance .

3. When the new flash update package is installed to the computer you will be asked to update the files to

4. Alternatively you can update the FPS-10 flash prommer software by clicking the Update button.

Phoenix Service Software

your Prommer. To update the files, click Yes. Click OK if the computer informs you about an unsafe removal of the device.

and log in, manage connection correctly for your flash prommer.

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5. Wait until you are notified that update has been successful; the procedure will take a couple of minutes. Click OK to close the

Update Done

window.

Figure 25 Prommer SW update finished

6. If you are using the FPS-10 flash prommer, check that it is detected from the progress info. Check also the status leds in the FPS-10. The MODE2 led (green), VBAT and POWER leds (red) should be lit. If you are using LAN connection, the LAN led (yellow) should be blinking.

7. Check that your FPS-10 flash prommer has enough memory. Flashing the RM-88 with FPS-10 needs at least 128 MB of SRAM memory in the prommer.

Figure 26 Prommer maintenance window

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Alternative steps

• You can update FPS-10 SW by clicking the Update button and selecting the appropriate fpsxupd.ini file

C:\Program Files\Nokia\Phoenix\Flash

• All files can be loaded separately to the prommer used. To do this, click the right mouse button in the

Flash box files

window and select the file type to be loaded.

Figure 27 Flash directory window

More information can be found in Phoenix Help.

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Nokia E62 Service Manual 03ssi red

Specifications and Main Features

Frequently Asked Questions

User Manual

Phone data package overview

Installing phone data package

Uninstalling phone data package

Installing flash support files for FPS-10

Updating FPS-10 flash prommer software