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SERVICE MANUAL
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CONFIDENTIAL
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Level 1&2
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RM-170
RM-171
Transceiver characteristics:
Band: Quad-band phone for GSM 850/900/1800/1900MHz
Camera: Integrated camera 1,3 Megapixel
Display: Active matrix color display with 262.144 colors,
resolution 240 x 320 pixel
IrDA
Bluetooth
Connector: Pop-Port™ connector
Memory type: micro SD™
Transceiver with BL-5C Li-Ion battery pack
Talk time Standby Note
Service Manual E50-1 RM-170 / E50-2 RM-171
up to 6.8 h up to 9 days
Environmental characteristics:
• Lead-free soldered
Copyright © 2006 NOKIA Corporation. All rights reserved.
Depends on network
parameters
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TABLE OF CONTENTS
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
INTRODUCTION 3
GENERAL REPAIR INFORMATION 4
PATHFINDER FOR WORKSHOP STAFF 5
EXPLODED VIEW AND COMPONENT DISPOSAL 6
COMPONENT OVERVIEW 7
SPARE PARTS LIST 8
SERVICE TOOLS 9
SW-UPDATE 11
DISASSEMBLY INSTRUCTION 12
LEGEND FOR QUICK TROUBLE SHOOTER 17
QUICK TROUBLE SHOOTER 18
QUICK TROUBLE SHOOTER - ZOOMS PART 1 19
QUICK TROUBLE SHOOTER - ZOOMS PART 2 20
Page
14.
15.
16.
17.
QUICK TROUBLE SHOOTER - ZOOMS PART 3 21
QUICK TROUBLE SHOOTER - ZOOMS PART 4 22
GONOGO TEST 23
BATTERY TEST 24
CHANGE HISTORY
Status Version No. Date Comments
Draft 0.1 14.Jun.2006 Initial draft
Approved 1.0 4.Jul.2006 Approved
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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INTRODUCTION1.
The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to
NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is
confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.
While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify NOKIA using the address below:
mailto:cc-ts-rc.documentation@nokia.com
Please keep in mind also that this documentation is continuously being updated and modified, so watch always out
for the newest version.
Warnings and Cautions
Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:
Warnings:
CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS
1.
AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR
OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE
2.
ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH
3.
THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO
INTERFERENCE.
Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
5. Ensure all cables and wires are repositioned correctly.
Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore every Service Supplier has to take care of all precautions, which are mentioned in the
service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD
Protection Requirements in this Service Manual.
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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GENERAL REPAIR INFORMATION2.
In this section the technician will get some general hints how to carry out repairs:
To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support-->
•
Phones, by selecting the Phone Model.
Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and con-
•
necting your wristband.
Use gloves to avoid corrosion and fingerprints.
•
Protect windows and displays with a film to avoid dust and scratches.
•
When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).
•
When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass
•
fiber pencil because it scratches the surface and will lead later on to corrosion.
Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are
•
not soldered.
When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency
•
leakage can have an influence on the device.
Always use original NOKIA spare parts.
•
Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connec-
•
tors or switches) and resolder them if necessary (Level 2 only).
Remove redundant soldering flux after repair.
•
Meet the torque requirements when assembling the unit (see also the document “torques for transceiver as-
•
sembly” on NOKIA Partner Web Site/NOKIA Online).
Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains
•
about charger function, please test the phone with your own charger to be sure if phone or charger causes the
malfunction.
A SIM card is needed for all GoNoGo tests.
•
When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the ap-
•
propriate part code from the assembly, if needed.
Please be aware that some malfunctions could be software related and solved by an update.
•
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There are several documents available on NOL, which have to be followed:
•
•
First, take care for the latest content pages of Service Bulletins, which are always available for each folder on
•
NOKIA Online. This is also important to recognize, if existing documents have become invalid.
•
The service level indicator at the bottom of each document tells the appropriate destination.
•
Downloads > Support Library >
1. Instructions
2. General Service Bulletins
3. Product related documents
4. Spare Part Service Bulletins
5. Service Tools Service Bulletins
6. Common Software Service Bulletins
etc,…
Use General SB-217 as a reference or overview.
Please also check NOKIA Online (NOL) for latest news and files on a regular basis.
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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PATHFINDER FOR WORKSHOP STAFF3.
This is the NOL page (NOKIA Online) which is currently available in Europa, Middle East and Africa only!
In addition to the information in this Service Manual, there are several instructions and information, which have
to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia
content, like video clips or interactive tutorials.
It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest files in Support Library”). Every new information has to be processed and implemented as soon
as possible.
When logged into NOL you can also find needed information in different folder like:
Support Library
Phones
Service Manuals
Service Bulletins
Software
Repair Information
Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online
Former NOKIA CarePoint
content, such as
Online Troubleshooting
•
Product information
•
Videos – Disassembly/Assembly
•
can be found on
NOKIA Online
NOKIA Online
Care Services
Training
Phone Models
Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the
phone:
Overview & Guides
Basic information about the phone,
features and technologies
To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.
Service Manual E50-1 RM-170 / E50-2 RM-171
Disassembly & Assembly
Instructions how to disassemble and
assemble the phone
Copyright © 2006 NOKIA Corporation. All rights reserved.
Troubleshooting
Step-by-step instructions on how to
locate and repair the most common
problems with the phone
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EXPLODED VIEW AND COMPONENT DISPOSAL4.
Recommendation for the ecologically friendly disposal of components. Colorized components show the different
categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.
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Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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COMPONENT OVERVIEW5.
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Copyright © 2006 NOKIA Corporation. All rights reserved.
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SPARE PARTS LIST6.
Please exchange this page (placeholder) with latest corresponding Service
Bulletins (spare parts, SWAP units and service tools) from NOL!
This will ensure, that you are using up-to-date order codes only.
Therefore Service Bulletins have to be checked from NOL on daily basis.
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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SERVICE TOOLS7.
FLS-4S incl. ACF-8, Driver and User Guide
Dongle and flash device incorporated into one package, developed specifically for POS use.
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ACF-8
Universal Power Supply is used to power FLS-4S.
Travel Charger AC-4
Small and lightweight charger for fast charging of your phone
battery.
Internal Battery BL-5C
Inserted under the back cover, this Li-Ion battery provides
power in a lightweight package.
Headset HS-23
Small and lightweight stereo headset with handsfree call handling, volume control, push to talk support, and comfortable
earpieces for listening to the FM radio or music player.
Service Manual E50-1 RM-170 / E50-2 RM-171
SS-102
Camera removal tool.
CA-53
Service Cable to connect the PC with the Pop-Port™ connector.
Copyright © 2006 NOKIA Corporation. All rights reserved.
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RJ-136
Soldering Jig
Lead-free Solder Wire
Mandatory for lead-free products (Level 2 only).
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0772040 NMP Standard Toolkit (V2)
For more informations refer to the Service Bulletin (SB-011) on
NOKIA Online.
Supplier or manufacturer contacts for tool re-order can be
found in “Recommended service equipment” document on
NOKIA Online.
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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SW-UPDATE8.
Flash Concept – (Point of Sales)
To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the
latest version of flash software, which is available on
NOKIA Online.
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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DISASSEMBLY INSTRUCTION9.
Torx
screwdriver
Bit holding
screwdriver
SS-102
Torx PLUS size 6 bit
SS-93
Dental pick
1. Needed tools: a bit holding screwdriver, a Torque
screwdriver, a Torx PLUS size 6 bit, metal tweezers, a DC plug,
the SS-93 opening tool, the SS-102 camera removal tool and a
dental pick.
Metal tweezers
DC-plug
2. Press the BATTERY COVER LATCH and lift a bit the BATTERY
COVER ASSEMBLY.
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3. Now remove the BATTERY COVER ASSEMBLY.
5. Slide the SS-93 along the edge to unlock the snaps.
Service Manual E50-1 RM-170 / E50-2 RM-171
4. Unlock the A-COVER with the SS-93 starting on the top side of
the phone.
6. Do the same on the other side.
Copyright © 2006 NOKIA Corporation. All rights reserved.
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7. Separate the parts from each other.
9. Undo the screws in the order shown and remove them. For
assembly: Use the same order and a torque of 20 Ncm for
re-assembly.
8. Remove the KEYMAT from the A-COVER.
10. Unlock the UI SHIELD ASSEMBLY with the SS-93.
11. Unlock the second snap of the UI SHIELD.
Service Manual E50-1 RM-170 / E50-2 RM-171
12. Remove the ENGINE MODULE from the B-COVER.
Copyright © 2006 NOKIA Corporation. All rights reserved.
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13. Use the SS-93 to open the snaps of the UI SHIELD.
15. Remove the EARPIECE.
14. Now, remove the UI SHIELD.
16. Carefully, open the LCD connector with the SS-93 paying
attention to the surrounding components.
17. Remove the LCD.
Service Manual E50-1 RM-170 / E50-2 RM-171
18. Use tweezers to remove the JOYSTICK HAT. Note the right
position to JOYSTICK HAT when assembling the unit.
Copyright © 2006 NOKIA Corporation. All rights reserved.
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19. Unlock and remove the CAMERA MODULE with the SS-102
camera removal tool.
21. Remove the 1GSM ANTENNA MODULE.
20. Note the right position of the CAMERA MODULE when
assembling the unit.
22. Gently, remove the VOLUME and FUNCTION switches using
tweezers.
23. Remove the MICROPHONE avoiding bending the spring
contacts.
Service Manual E50-1 RM-170 / E50-2 RM-171
24. Use the DC-plug to unlock and remove the DC-JACK.
Copyright © 2006 NOKIA Corporation. All rights reserved.
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25. Remove the BATTERY COVER LATCH.
26. The disassembly procedure is now complete.
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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LEGEND FOR QUICK TROUBLE SHOOTER10.
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Copyright © 2006 NOKIA Corporation. All rights reserved.
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QUICK TROUBLE SHOOTER11.
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Copyright © 2006 NOKIA Corporation. All rights reserved.
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QUICK TROUBLE SHOOTER - ZOOMS PART 112.
1.1 POWER (3)
2.1 Charging (4)
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3.1 NO SERVICE (3)
4.1 SIM (3)
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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QUICK TROUBLE SHOOTER - ZOOMS PART 213.
5.1 IHF SPEAKER (2)
6.1 KEYPAD (2)
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7.1 DISPLAY (2)
8.1 MICROPHONE (2)
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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QUICK TROUBLE SHOOTER - ZOOMS PART 314.
9.1 VOLUME (2)
10.1 FUNCTION KEYS (2)
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11.1 EARPIECE (2)
12.1 CAMERA (2)
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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QUICK TROUBLE SHOOTER - ZOOMS PART 415.
13.1 CARD READER (1)
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Copyright © 2006 NOKIA Corporation. All rights reserved.
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GONOGO TEST16.
To test the Camera, Bluetooth and IRDA functionality refer to the phone User`s
guide.
The User´s Guide is available on www.nokia.com.
Before starting the
GoNoGo test, check that
camera window is clean.
If not, clean the window
with cloth.
MGR
Bluetooth test
You need another Bluetooth device (e.g. 6230) to do a GoNoGo test.
Make sure that Bluetooth is activated in the reference unit. The distance of the devices should be not more than 5m
from each other.
Infrared test
You need another infrared device (e.g. 6230) to do a GoNoGo test. The infrared windows of the devices must be
directed to each other and should have a distance of approximate 15 cm. Make sure that infrared is activated in
receiver device.
Warning: Do not point the IR (infrared) beam at anyone’s eye or allow it to interfere with other IR devices. This
device is a Class 1 Laser product.
Reference unit, Bluetooth /infrared activated Test unit
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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BATTERY TEST17.
A battery tester lets you test the capacity of NOKIA batteries.
Please refer to the actual information on NOKIA Online.
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http://www.astratec.co.uk/
http://www.cadex.com/
Service Manual E50-1 RM-170 / E50-2 RM-171
Copyright © 2006 NOKIA Corporation. All rights reserved.
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