Nokia E50-1, E50-2 Service manual

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support

SERVICE MANUAL

Page (24)

CONFIDENTIAL

Level 1&2

Approved 1.0

MGR

04.Jul.2006

RM-170

RM-171

Transceiver characteristics:

Band: Quad-band phone for GSM 850/900/1800/1900MHz

Camera: Integrated camera 1,3 Megapixel

Display: Active matrix color display with 262.144 colors,

resolution 240 x 320 pixel

IrDA

Bluetooth

Connector: Pop-Port™ connector

Memory type: micro SD™

Transceiver with BL-5C Li-Ion battery pack

Talk time Standby Note

Service Manual E50-1 RM-170 / E50-2 RM-171

up to 6.8 h up to 9 days

Environmental characteristics:

• Lead-free soldered

Depends on network

parameters

Page (24)

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

Approved 1.0

MGR

04.Jul.2006

TABLE OF CONTENTS

10.

11.

12.

13.

INTRODUCTION 3

GENERAL REPAIR INFORMATION 4

PATHFINDER FOR WORKSHOP STAFF 5

EXPLODED VIEW AND COMPONENT DISPOSAL 6

COMPONENT OVERVIEW 7

SPARE PARTS LIST 8

SERVICE TOOLS 9

SW-UPDATE 11

DISASSEMBLY INSTRUCTION 12

LEGEND FOR QUICK TROUBLE SHOOTER 17

QUICK TROUBLE SHOOTER 18

QUICK TROUBLE SHOOTER - ZOOMS PART 1 19

QUICK TROUBLE SHOOTER - ZOOMS PART 2 20

Page

14.

15.

16.

17.

QUICK TROUBLE SHOOTER - ZOOMS PART 3 21

QUICK TROUBLE SHOOTER - ZOOMS PART 4 22

GONOGO TEST 23

BATTERY TEST 24

CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 14.Jun.2006 Initial draft

Approved 1.0 4.Jul.2006 Approved

Service Manual E50-1 RM-170 / E50-2 RM-171

Page (24)

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

Approved 1.0

MGR

04.Jul.2006

INTRODUCTION1.

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service suppliers, follow these regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist. If you find any errors or if you have further suggestions, please notify NOKIA using the address below: mailto:cc-ts-rc.documentation@nokia.com

Please keep in mind also that this documentation is continuously being updated and modified, so watch always out for the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including important safety information. Note also the following:

Warnings:

CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS

1. AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE

2. ATMOSPHERES, EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE WITH

3. THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY ALSO BE SUBJECT TO INTERFERENCE.

Cautions:

1. Servicing and alignment must be undertaken by qualified personnel only.

2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.

3. Use only approved components as specified in the parts list.

4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.

5. Ensure all cables and wires are repositioned correctly.

Electrostatic discharge can easily damage the sensitive components of electronic products. Therefore every Service Supplier has to take care of all precautions, which are mentioned in the service level related “Service Partner Requirements”, available on NOKIA Online. Also see ESD Protection Requirements in this Service Manual.

Service Manual E50-1 RM-170 / E50-2 RM-171

Page

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

(24)

Approved 1.0

04.Jul.2006

GENERAL REPAIR INFORMATION2.

In this section the technician will get some general hints how to carry out repairs:

To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support-->

• Phones, by selecting the Phone Model. Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and con-

• necting your wristband. Use gloves to avoid corrosion and fingerprints.

• Protect windows and displays with a film to avoid dust and scratches.

• When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).

• When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a glass

• fiber pencil because it scratches the surface and will lead later on to corrosion. Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they are

• not soldered. When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency

• leakage can have an influence on the device. Always use original NOKIA spare parts.

• Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered connec-

• tors or switches) and resolder them if necessary (Level 2 only). Remove redundant soldering flux after repair.

• Meet the torque requirements when assembling the unit (see also the document “torques for transceiver as-

• sembly” on NOKIA Partner Web Site/NOKIA Online). Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains

• about charger function, please test the phone with your own charger to be sure if phone or charger causes the malfunction. A SIM card is needed for all GoNoGo tests.

• When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the ap-

• propriate part code from the assembly, if needed. Please be aware that some malfunctions could be software related and solved by an update.

•

MGR

There are several documents available on NOL, which have to be followed:

•

• First, take care for the latest content pages of Service Bulletins, which are always available for each folder on

• NOKIA Online. This is also important to recognize, if existing documents have become invalid.

• The service level indicator at the bottom of each document tells the appropriate destination.

•

Downloads > Support Library >

1. Instructions

2. General Service Bulletins

3. Product related documents

4. Spare Part Service Bulletins

5. Service Tools Service Bulletins

6. Common Software Service Bulletins etc,…

Use General SB-217 as a reference or overview.

Please also check NOKIA Online (NOL) for latest news and files on a regular basis.

Service Manual E50-1 RM-170 / E50-2 RM-171

Page (24)

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

Approved 1.0

MGR

04.Jul.2006

PATHFINDER FOR WORKSHOP STAFF3.

This is the NOL page (NOKIA Online) which is currently available in Europa, Middle East and Africa only!

In addition to the information in this Service Manual, there are several instructions and information, which have to be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia content, like video clips or interactive tutorials.

It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as required (see “Latest files in Support Library”). Every new information has to be processed and implemented as soon as possible. When logged into NOL you can also find needed information in different folder like:

Support Library Phones

Service Manuals Service Bulletins Software Repair Information

Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online

Former NOKIA CarePoint content, such as

Online Troubleshooting

• Product information

• Videos – Disassembly/Assembly

•

can be found on

NOKIA Online

Care Services

Training

Phone Models

Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use the phone:

Overview & Guides

Basic information about the phone,

features and technologies

To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix packages or Service Manuals only once and distribute it internally for further use.

Service Manual E50-1 RM-170 / E50-2 RM-171

Disassembly & Assembly

Instructions how to disassemble and

assemble the phone

Troubleshooting

Step-by-step instructions on how to locate and repair the most common

problems with the phone

Page (24)

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

Approved 1.0

04.Jul.2006

EXPLODED VIEW AND COMPONENT DISPOSAL4.

Recommendation for the ecologically friendly disposal of components. Colorized components show the different categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.

MGR

Service Manual E50-1 RM-170 / E50-2 RM-171

Page (24)

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

COMPONENT OVERVIEW5.

Approved 1.0

MGR

04.Jul.2006

Service Manual E50-1 RM-170 / E50-2 RM-171

Page (24)

CMO Operations & Logistics Training and Vendor Development Multimedia Creation & Support CONFIDENTIAL

Approved 1.0

MGR

04.Jul.2006

SPARE PARTS LIST6.

Please exchange this page (placeholder) with latest corresponding Service Bulletins (spare parts, SWAP units and service tools) from NOL!

This will ensure, that you are using up-to-date order codes only.

Therefore Service Bulletins have to be checked from NOL on daily basis.

Service Manual E50-1 RM-170 / E50-2 RM-171

+ 16 hidden pages