Nokia Customer Care
Service Manual
RM-614 (C3-00)
Mobile Terminal
Part No: 9219735 (Issue 1)
COMPANY CONFIDENTIAL
Copyright © 2010 Nokia. All rights reserved.
Amendment Record Sheet
Amendment Record Sheet
Amendment No Date Inserted By Comments
Original issue 04/2010 Jeff Zhao
RM-614
Page ii COMPANY CONFIDENTIAL Issue 1
Copyright © 2010 Nokia. All rights reserved.
RM-614
Copyright
Copyright
Copyright © 2010 Nokia. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form
without the prior written permission of Nokia is prohibited.
Nokia, Nokia Connecting People, and Nokia X and Y are trademarks or registered trademarks of Nokia
Corporation. Other product and company names mentioned herein may be trademarks or tradenames of
their respective owners.
Nokia operates a policy of continuous development. Nokia reserves the right to make changes and
improvements to any of the products described in this document without prior notice.
Under no circumstances shall Nokia be responsible for any loss of data or income or any special, incidental,
consequential or indirect damages howsoever caused.
The contents of this document are provided "as is". Except as required by applicable law, no warranties of
any kind, either express or implied, including, but not limited to, the implied warranties of merchantability
and fitness for a particular purpose, are made in relation to the accuracy, reliability or contents of this
document. Nokia reserves the right to revise this document or withdraw it at any time without prior notice.
The availability of particular products may vary by region.
IMPORTANT
This document is intended for use by qualified service personnel only.
Issue 1 COMPANY CONFIDENTIAL Page iii
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RM-614
Warnings and cautions
Warnings and cautions
Warnings
•
IF THE DEVICE CAN BE INSTALLED IN A VEHICLE, CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED
WITH ELECTRONIC ENGINE MANAGEMENT SYSTEMS AND ANTI-SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT
CONDITIONS, EMITTED RF ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/
MANUFACTURER TO DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
•
THE PRODUCT MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN POTENTIALLY EXPLOSIVE ATMOSPHERES,
FOR EXAMPLE, PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
•
OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.
•
BEFORE MAKING ANY TEST CONNECTIONS, MAKE SURE YOU HAVE SWITCHED OFF ALL EQUIPMENT.
Cautions
•
Servicing and alignment must be undertaken by qualified personnel only.
•
Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is worn.
•
Ensure solder, wire, or foreign matter does not enter the telephone as damage may result.
•
Use only approved components as specified in the parts list.
•
Ensure all components, modules, screws and insulators are correctly re-fitted after servicing and
alignment.
•
Ensure all cables and wires are repositioned correctly.
•
Never test a mobile phone WCDMA transmitter with full Tx power, if there is no possibility to perform the
measurements in a good performance RF-shielded room. Even low power WCDMA transmitters may disturb
nearby WCDMA networks and cause problems to 3G cellular phone communication in a wide area.
•
During testing never activate the GSM or WCDMA transmitter without a proper antenna load, otherwise
GSM or WCDMA PA may be damaged.
Page iv COMPANY CONFIDENTIAL Issue 1
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RM-614
For your safety
For your safety
QUALIFIED SERVICE
Only qualified personnel may install or repair phone equipment.
ACCESSORIES AND BATTERIES
Use only approved accessories and batteries. Do not connect incompatible products.
CONNECTING TO OTHER DEVICES
When connecting to any other device, read its user’s guide for detailed safety instructions. Do not connect
incompatible products.
Issue 1 COMPANY CONFIDENTIAL Page v
Copyright © 2010 Nokia. All rights reserved.
RM-614
Care and maintenance
Care and maintenance
This product is of superior design and craftsmanship and should be treated with care. The suggestions below
will help you to fulfil any warranty obligations and to enjoy this product for many years.
•
Keep the phone and all its parts and accessories out of the reach of small children.
•
Keep the phone dry. Precipitation, humidity and all types of liquids or moisture can contain minerals that
will corrode electronic circuits.
•
Do not use or store the phone in dusty, dirty areas. Its moving parts can be damaged.
•
Do not store the phone in hot areas. High temperatures can shorten the life of electronic devices, damage
batteries, and warp or melt certain plastics.
•
Do not store the phone in cold areas. When it warms up (to its normal temperature), moisture can form
inside, which may damage electronic circuit boards.
•
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
•
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean the phone.
•
Do not paint the phone. Paint can clog the moving parts and prevent proper operation.
•
Use only the supplied or an approved replacement antenna. Unauthorised antennas, modifications or
attachments could damage the phone and may violate regulations governing radio devices.
All of the above suggestions apply equally to the product, battery, charger or any accessory.
Page vi COMPANY CONFIDENTIAL Issue 1
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RM-614
ESD protection
ESD protection
Nokia requires that service points have sufficient ESD protection (against static electricity) when servicing
the phone.
Any product of which the covers are removed must be handled with ESD protection. The SIM card can be
replaced without ESD protection if the product is otherwise ready for use.
To replace the covers ESD protection must be applied.
All electronic parts of the product are susceptible to ESD. Resistors, too, can be damaged by static electricity
discharge.
All ESD sensitive parts must be packed in metallized protective bags during shipping and handling outside
any ESD Protected Area (EPA).
Every repair action involving opening the product or handling the product components must be done under
ESD protection.
ESD protected spare part packages MUST NOT be opened/closed out of an ESD Protected Area.
For more information and local requirements about ESD protection and ESD Protected Area, contact your local
Nokia After Market Services representative.
Issue 1 COMPANY CONFIDENTIAL Page vii
Copyright © 2010 Nokia. All rights reserved.
RM-614
Battery information
Battery information
Note: A new battery's full performance is achieved only after two or three complete charge and
discharge cycles!
The battery can be charged and discharged hundreds of times but it will eventually wear out. When the
operating time (talk-time and standby time) is noticeably shorter than normal, it is time to buy a new battery.
Use only batteries approved by the phone manufacturer and recharge the battery only with the chargers
approved by the manufacturer. Unplug the charger when not in use. Do not leave the battery connected to
a charger for longer than a week, since overcharging may shorten its lifetime. If left unused a fully charged
battery will discharge itself over time.
Temperature extremes can affect the ability of your battery to charge.
For good operation times with Ni-Cd/NiMh batteries, discharge the battery from time to time by leaving the
product switched on until it turns itself off (or by using the battery discharge facility of any approved accessory
available for the product). Do not attempt to discharge the battery by any other means.
Use the battery only for its intended purpose.
Never use any charger or battery which is damaged.
Do not short-circuit the battery. Accidental short-circuiting can occur when a metallic object (coin, clip or
pen) causes direct connection of the + and - terminals of the battery (metal strips on the battery) for example
when you carry a spare battery in your pocket or purse. Short-circuiting the terminals may damage the battery
or the connecting object.
Leaving the battery in hot or cold places, such as in a closed car in summer or winter conditions, will reduce
the capacity and lifetime of the battery. Always try to keep the battery between 15°C and 25°C (59°F and 77°
F). A phone with a hot or cold battery may temporarily not work, even when the battery is fully charged.
Batteries' performance is particularly limited in temperatures well below freezing.
Do not dispose of batteries in a fire!
Dispose of batteries according to local regulations (e.g. recycling). Do not dispose as household waste.
Page viii COMPANY CONFIDENTIAL Issue 1
Copyright © 2010 Nokia. All rights reserved.
RM-614
Company policy
Company policy
Our policy is of continuous development; details of all technical modifications will be included with service
bulletins.
While every endeavour has been made to ensure the accuracy of this document, some errors may exist. If
any errors are found by the reader, NOKIA MOBILE PHONES Business Group should be notified in writing/email.
Please state:
•
Title of the Document + Issue Number/Date of publication
•
Latest Amendment Number (if applicable)
•
Page(s) and/or Figure(s) in error
Please send to:
NOKIA CORPORATION
Nokia Mobile Phones Business Group
Nokia Customer Care
PO Box 86
FIN-24101 SALO
Finland
E-mail: Service.Manuals@nokia.com
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Company policy
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C3-00 Service Manual Structure
C3-00 Service Manual Structure
1 General information
2 Service Devices and Service Concepts
3 BB Troubleshooting and Manual Tuning Guide
4 RF troubleshooting
5 System Module
6 BOB (WLAN/FM/BT)
Glossary
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C3-00 Service Manual Structure
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Nokia Customer Care
1 — General information
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General information
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General information
Table of Contents
Product selection................................................................................................................................................... 1–5
Phone features ...................................................................................................................................................... 1–5
Accessories............................................................................................................................................................. 1–6
Technical specifications........................................................................................................................................ 1–6
General specifications...................................................................................................................................... 1–6
Battery Endurance............................................................................................................................................ 1–7
List of Figures
Figure 1 RM-614 (C3–00) product picture ........................................................................................................... 1–5
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General information
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General information
Product selection
RM-614 (C3–00) is a GSM Quad-band phone, supporting EGSM 850/900/1800/1900 bands.
Figure 1 RM-614 (C3–00) product picture
Phone features
Hardware features
•
Protocols supported: 850/900/1800/1900 (Quad-bands)
•
Broadcom HW 130 (2G)
•
Combo 128MB / 64MB memory
•
Micro USB
•
2mm classic Dynamo DC
•
3.5 mm AV connector
•
2.36’’ QVGA landscape display
•
2MPix camera
•
BT 2.0
•
Stereo FM radio & RDS
•
MP3 player
•
Micro SD memory card slot
•
FOTA
•
GPRS
Issue 1 COMPANY CONFIDENTIAL Page 1 – 5
Copyright © 2010 Nokia. All rights reserved.
•
Codecs supported: FR, EFR, HR, AMR
•
SIM support: 3volt, 1.8volt
•
WLAN (b/g)
•
Keymat: hard tops
•
loudness: 102 db
•
Dedicated Messaging Hard Key
•
Dedicated Contacts Hard Key
SW features (ISA S40 SPR9.2)
•
BT 2.1 + EDR
•
FM radio supporting RDS
•
GPRS multi-slot class 32(TX+RX 3+5 max slot6) and EGPRS MSC32(TX+RX 3+5 max slot6)
•
Java MIDP 2.1
•
DRM 2.0
•
WAP 2.0
•
MMS 1.3
•
SyncML 1.2
•
Nokia Xpress Audio messaging
•
Active Home Screen with integrated widgets
•
WAPI for China
RM-614
General information
Accessories
In-box:
•
Phone: C3–00
•
Battery: BL-5J, 1320 mAh
•
Charger: AC-3 (shorter) for Global (AC-8C & CA-100c for China only)
•
Headset: WH-102
For out-box accessories, please refer to enhancement list document.
Technical specifications
General specifications
Unit Dimension (mm) Weight (g) Volume (cc)
Transceiver with BL-5J
1320 mAh Li Lion
battery pack
115.5 x 58.1 x 13.6 114 63.2
Page 1 – 6 COMPANY CONFIDENTIAL Issue 1
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RM-614
General information
Battery Endurance
Battery Talk Time Stand-by Time
BL-5J with 1320
mAh Li Lion
standard battery
Note: Variation in operation time will occur depending on SIM card, network settings and usage.
Talk time is increased by up to 30% if half rate is active and reduced by 5% if enhanced full rate is
active.
Best Talk Time GSMA Talk Time Best Stand-by
Time
Up to 30 hours 7 hours Up to 1000 hours 800 hours
GSMA Stand-by
Time
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General information
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Nokia Customer Care
2 — Service Devices and
Service Concepts
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RM-614
Service Devices and Service Concepts
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Service Devices and Service Concepts
Table of Contents
Service devices....................................................................................................................................................... 2–5
Product specific devices................................................................................................................................... 2–5
MJ-262 .......................................................................................................................................................... 2–5
General devices................................................................................................................................................. 2–5
CU-4............................................................................................................................................................... 2–6
FLS-5 ............................................................................................................................................................. 2–7
FPS-21........................................................................................................................................................... 2–7
PK-1............................................................................................................................................................... 2–8
RJ-230 ........................................................................................................................................................... 2–8
SB-6............................................................................................................................................................... 2–8
SB-7............................................................................................................................................................... 2–8
SRT-6............................................................................................................................................................. 2–9
SS-93............................................................................................................................................................. 2–9
SX-4............................................................................................................................................................... 2–9
Cables................................................................................................................................................................. 2–9
CA-101 .......................................................................................................................................................... 2–9
PCS-1.......................................................................................................................................................... 2–10
XRS-6.......................................................................................................................................................... 2–10
Service concepts ................................................................................................................................................. 2–11
Level 1 POS flash concept ............................................................................................................................. 2–11
Level 3 concept for flashing, certificate restore and product code change ............................................ 2–12
Level 3 concept for flashing, certificate restore, product code change and EM calibration in MJ......... 2–14
Level 3 concept for BB and RF tuning.......................................................................................................... 2–16
Level 3 BT (Bluetooth) test Concept ............................................................................................................ 2–18
Level 3 WLAN test concept ........................................................................................................................... 2–19
List of Figures
Figure 2 Level 1 POS flash concept ................................................................................................................... 2–11
Figure 3 Level 3 concept for flashing, certificate restore and product code change (option 1) ................ 2–12
Figure 4 Level 3 concept for flashing, certificate restore and product code change (option 2) ................ 2–13
Figure 5 Level 3 concept for flashing, certificate restore, product code change and EM calibration in MJ
(option 1) .................................................................................................................................................. 2–14
Figure 6 Level 3 concept for flashing, certificate restore, product code change and EM calibration in MJ
(option 2) .................................................................................................................................................. 2–15
Figure 7 Level 3 concept for BB and RF tuning (option 1).............................................................................. 2–16
Figure 8 Level 3 concept for BB and RF tuning (option 2).............................................................................. 2–17
Figure 9 Level 3 BT (Bluetooth) test Concept................................................................................................... 2–18
Figure 10 Level 3 WLAN test concept ............................................................................................................... 2–19
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Service Devices and Service Concepts
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Service Devices and Service Concepts
Service devices
Product specific devices
The table below gives a short overview of service devices that can be used for testing, error analysis, and
repair of product RM-614. For the correct use of the service devices, and the best effort of workbench setup,
please refer to various concepts.
MJ-262 Module jig MJ-262 is meant for component level troubleshooting.
The jig includes an RF interface for GSM and Bluetooth. In addition, it
has the following features:
•
Provides mechanical interface with the engine module
•
Provides galvanic connection to all needed test pads in module
•
MMC interface
•
Duplicated SIM connector
•
Connector for control unit
•
Access for AV- and USB connectors
•
CA-128RS cable is used together with this jig for RF testing.
General devices
The table below gives a short overview of service devices that can be used for testing, error analysis, and
repair of product RM-614. For the correct use of the service devices, and the best effort of workbench setup,
please refer to various concepts.
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Copyright © 2010 Nokia. All rights reserved.
RM-614
Service Devices and Service Concepts
CU-4 Control unit CU-4 is a general service tool used with a module jig and/or a flash
adapter. It requires an external 12 V power supply.
The unit has the following features:
•
software controlled via USB
•
EM calibration function
•
Forwards FBUS/Flashbus traffic to/from terminal
•
Forwards USB traffic to/from terminal
•
software controlled BSI values
•
regulated VBATT voltage
•
2 x USB2.0 connector (Hub)
•
FBUS and USB connections supported
When using CU-4, note the special order of connecting cables and
other service equipment:
Instructions
1 Connect a service tool (jig, flash adapter) to CU-4.
2 Connect CU-4 to your PC with a USB cable.
3 Connect supply voltage (12 V)
4 Connect an FBUS cable (if necessary).
5 Start Phoenix service software.
Note: Phoenix enables CU-4 regulators via USB when it is
started.
Reconnecting the power supply requires a Phoenix restart.
Page 2 – 6 COMPANY CONFIDENTIAL Issue 1
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RM-614
Service Devices and Service Concepts
FLS-5 Flash device FLS-5 is a dongle and flash device incorporated into one package,
developed specifically for POS use.
Note: FLS-5 can be used as an alternative to PK-1.
FPS-21 Flash prommer
FPS-21 sales package:
•
FPS-21 prommer
•
AC-35 power supply
•
CA-31D USB cable
FPS-21 interfaces:
Front
•
Service cable connector
Provides Flashbus, USB and VBAT connections to a mobile device.
•
SmartCard socket
A SmartCard is needed to allow DCT-4 generation mobile device
programming.
Rear
•
DC power input
For connecting the external power supply (AC-35).
•
Two USB A type ports (USB1/USB3)
Can be used, for example, for connecting external storage memory
devices or mobile devices
•
One USB B type device connector (USB2)
For connecting a PC.
•
Phone connector
Service cable connection for connecting Flashbus/FLA.
•
Ethernet RJ45 type socket (LAN)
For connecting the FPS-21 to LAN.
Inside
•
Four SD card memory slots
For internal storage memory.
Note: In order to access the SD memory card slots inside
FPS-21, the prommer needs to be opened by removing the
front panel, rear panel and heatsink from the prommer body.
Issue 1 COMPANY CONFIDENTIAL Page 2 – 7
Copyright © 2010 Nokia. All rights reserved.
RM-614
Service Devices and Service Concepts
PK-1 Software protection
key
PK-1 is a hardware protection key with a USB interface. It has the same
functionality as the PKD-1 series dongle.
PK-1 is meant for use with a PC that does not have a series interface.
To use this USB dongle for security service functions please register
the dongle in the same way as the PKD-1 series dongle.
RJ-230 Common jig
RJ-230 is a jig used for soldering and as a rework jig for the engine
module.
SB-6 Bluetooth tester The SB-6 test box is a generic device to perform Bluetooth bit error
rate testing and doing cordless FBUS connection via Bluetooth.
SB-7 WLAN test box WLAN test requires defined position for the device.
Page 2 – 8 COMPANY CONFIDENTIAL Issue 1
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RM-614
Service Devices and Service Concepts
SRT-6 Opening tool SRT-6 is used to open phone covers.
Note: The SRT-6 is included in the Nokia Standard Toolkit.
SS-93 Blue stick tool SS-93 is used for general disassembly and assembly tasks.
SX-4 Smart card SX-4 is a BB5 security device used to protect critical features in tuning
and testing.
SX-4 is also needed together with FPS-21 when DCT-4 phones are
flashed.
Cables
The table below gives a short overview of service devices that can be used for testing, error analysis, and
repair of product RM-614. For the correct use of the service devices, and the best effort of workbench setup,
please refer to various concepts.
CA-101 Micro USB cable The CA-101 is a USB-to-microUSB data cable that allows connections
between the PC and the phone.
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RM-614
Service Devices and Service Concepts
PCS-1 Power cable The PCS-1 power cable (DC) is used with a docking station, a module
jig or a control unit to supply a controlled voltage.
XRS-6 RF cable The RF cable is used to connect, for example, a module repair jig to
the RF measurement equipment.
SMA to N-Connector approximately 610 mm.
Attenuation for:
•
GSM850/900: 0.3+-0.1 dB
•
GSM1800/1900: 0.5+-0.1 dB
Page 2 – 10 COMPANY CONFIDENTIAL Issue 1
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RM-614
Service Devices and Service Concepts
Service concepts
Level 1 POS flash concept
Figure 2 Level 1 POS flash concept
Issue 1 COMPANY CONFIDENTIAL Page 2 – 11
Copyright © 2010 Nokia. All rights reserved.
Service Devices and Service Concepts
Level 3 concept for flashing, certificate restore and product code change
RM-614
Figure 3 Level 3 concept for flashing, certificate restore and product code change (option 1)
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RM-614
Service Devices and Service Concepts
Figure 4 Level 3 concept for flashing, certificate restore and product code change (option 2)
Issue 1 COMPANY CONFIDENTIAL Page 2 – 13
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RM-614
Service Devices and Service Concepts
Level 3 concept for flashing, certificate restore, product code change and EM calibration in MJ
Figure 5 Level 3 concept for flashing, certificate restore, product code change and EM calibration in MJ (option 1)
Page 2 – 14 COMPANY CONFIDENTIAL Issue 1
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RM-614
Service Devices and Service Concepts
Figure 6 Level 3 concept for flashing, certificate restore, product code change and EM calibration in MJ (option 2)
Issue 1 COMPANY CONFIDENTIAL Page 2 – 15
Copyright © 2010 Nokia. All rights reserved.
Level 3 concept for BB and RF tuning
RM-614
Service Devices and Service Concepts
Figure 7 Level 3 concept for BB and RF tuning (option 1)
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RM-614
Service Devices and Service Concepts
Figure 8 Level 3 concept for BB and RF tuning (option 2)
Issue 1 COMPANY CONFIDENTIAL Page 2 – 17
Copyright © 2010 Nokia. All rights reserved.
Level 3 BT (Bluetooth) test Concept
RM-614
Service Devices and Service Concepts
Figure 9 Level 3 BT (Bluetooth) test Concept
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RM-614
Service Devices and Service Concepts
Level 3 WLAN test concept
Figure 10 Level 3 WLAN test concept
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RM-614
Service Devices and Service Concepts
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Nokia Customer Care
3 — BB Troubleshooting and
Manual Tuning Guide
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RM-614
BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Table of Contents
Introduction to BB Troubleshooting ................................................................................................................... 3–5
Baseband self tests in Phoenix ............................................................................................................................ 3–5
Power and charging troubleshooting................................................................................................................. 3–7
Dead or jammed device troubleshooting...................................................................................................... 3–7
General power checking.................................................................................................................................. 3–8
Charging troubleshooting ............................................................................................................................ 3–11
Clocking troubleshooting ............................................................................................................................. 3–14
Power On key troubleshooting.................................................................................................................... 3–17
Interface troubleshooting ................................................................................................................................. 3–19
Flash Programming Troubleshooting ......................................................................................................... 3–19
Memory Troubleshooting............................................................................................................................. 3–20
Memory Card Troubleshooting .................................................................................................................... 3–23
SIM Card Troubleshooting ............................................................................................................................ 3–25
USB Interface Troubleshooting.................................................................................................................... 3–27
User interface troubleshooting......................................................................................................................... 3–29
Backlight and Illumination Troubleshooting ............................................................................................. 3–29
Display Interface Troubleshooting .............................................................................................................. 3–32
Keypad Troubleshooting .............................................................................................................................. 3–34
Camera troubleshooting.................................................................................................................................... 3–37
Camera HW Troubleshooting ....................................................................................................................... 3–37
Bad Camera Image Quality Troubleshooting ............................................................................................. 3–38
Audio troubleshooting....................................................................................................................................... 3–39
Audio troubleshooting test instructions..................................................................................................... 3–39
Internal earpiece troubleshooting .............................................................................................................. 3–43
Internal microphone troubleshooting........................................................................................................ 3–43
Internal handsfree (IHF) troubleshooting................................................................................................... 3–44
External earpiece troubleshooting.............................................................................................................. 3–45
External microphone troubleshooting........................................................................................................ 3–46
Vibrator troubleshooting ............................................................................................................................. 3–46
Baseband manual tuning guide........................................................................................................................ 3–48
Certificate restoring ...................................................................................................................................... 3–48
Energy management calibration................................................................................................................. 3–48
List of Tables
Table 1 Calibration value limits ........................................................................................................................ 3–49
List of Figures
Figure 11 Clocking troubleshooting component location.............................................................................. 3–15
Figure 12 Probe placement diagram................................................................................................................ 3–22
Figure 13 Probe placement diagram................................................................................................................ 3–23
Figure 14 Probe placement diagram................................................................................................................ 3–26
Figure 15 Probe placement diagram................................................................................................................ 3–28
Figure 16 Probe placement diagram................................................................................................................ 3–30
Figure 17 Probe placement diagram................................................................................................................ 3–33
Figure 18 Probe placement diagram................................................................................................................ 3–35
Figure 19 Front side ........................................................................................................................................... 3–42
Figure 20 Back side ............................................................................................................................................ 3–42
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BB Troubleshooting and Manual Tuning Guide
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RM-614
BB Troubleshooting and Manual Tuning Guide
Introduction to BB Troubleshooting
Nearly all of the functions of the phone are contained within or controlled by the D2800 Juno BB ASIC so most
of the debugging will be centered there. The D2800 Juno BB ASIC is static sensitive so precautions must be
taken to avoid damaging this or other devices from excessive ESD.
Baseband self tests in Phoenix
Context
Always start the trouble-shooting procedure by running the Phoenix self tests. If a test fails, please follow
the diagram in the
If the phone is dead and you cannot perform the self-test, please go to
Troubleshooting.
Note: The phone must be powered-down and in the PWR_OFF state when replacing components.
Baseband Main Troubleshooting
section.
Dead or Jammed Device
Issue 1 COMPANY CONFIDENTIAL Page 3 – 5
Copyright © 2010 Nokia. All rights reserved.
Troubleshooting flow
RM-614
BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Power and charging troubleshooting
Dead or jammed device troubleshooting
Troubleshooting flow
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Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
General power checking
Check the following supply voltages from the N2201 Loviisa PMU to the D2800 Juno BB ASIC:
Signal name Regulator Sleep Active Main user Probe point Nominal
voltage (V)
VUSB2 VMSLDO2 ON ON NVM digital
supply, analog
supply for USB
I/O
VIO VIOLDO ON ON CMOS I/O
digital supply,
digital supply
for BBL I/O
VCORE VCSRL ON ON core digital
supply, digital
supply for RF,
analog supply
for USB PLL
VRF2 VRFLDO1 OFF ON analog supply
for RF
VRF1 VLVLDO2 OFF ON analog supply
for RF
VDCXO VLCLDO OFF ON analog supply
for RF
VSIM VSIMLDO TBD ON digital supply
for SIM I/O
C2219 3.3
C2222 1.8
C2200 1.2/1.01
C2214 2.7
C2209 1.3
C2212 1.3
C2215 3.0
VAMP2 VHCLDO2 OFF ON digital supply
for SDIO I/O
VMEM VIOSRL ON ON digital supply
for nvSRAM I/
O, digital
supply for EMI
I/O
VANA1 VLVLDO1 ON ON analog supply
for MainPLL,
analog supply
for AppsPLL,
analog supply
for USB,
analog supply
for USB, CSI-2/
CCP2 I/O, DSI I/
O, analog
supply for dual
DAC
C2216 1.8
C2201 1.8
C2208 1.2
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BB Troubleshooting and Manual Tuning Guide
Signal name Regulator Sleep Active Main user Probe point Nominal
voltage (V)
VOUT VRFLDO2 ON ON analog supply
for USB and ACI
VANA2 VALDO2 ON ON analog supply
for ADC (4to-1) and IHF
VANA3 VALDO1 ON ON analog supply
for
microphone
and Aux ADC/
DAC,
VAMP1 VHCLDO1 OFF ON analog supply
for DDAC left
outputs,
analog supply
for DDAC right
and left
outputs, Vibra
VCORE will be trimmed to approximately 1.0V in the Sleep mode.
C2213 2.5
C2211 2.5
C2210 3.0
C2207, C2217 3.0
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Issue 1 COMPANY CONFIDENTIAL Page 3 – 11
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Charging troubleshooting
Wall Charger Troubleshooting
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BB Troubleshooting and Manual Tuning Guide
Component Placement
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BB Troubleshooting and Manual Tuning Guide
Clocking troubleshooting
Context
The D2800 Juno BB ASIC requires two clocks for proper operation. Both are provided by on-board crystals.
•
The 32 kHz crystal is connected to the N2201 PMU and is transmitted to the D2800 Juno BB ASIC.
•
The 26 MHz crystal is connected directly to the D2800 Juno BB ASIC. The D2800 Juno BB ASIC can output
four copies of the 26 MHz input clock from it’s CK1, CK2, RF_XON, and RF_XOP pins, however, only the RF_XON
output is used.
Note: All test-points are located under the RF shielding.
1) 32 kHz crystal (B2200)
The 32 kHz clock to the N2201 Loviisa can be tested by setting the oscilloscope probe on R2209.
2) 26 MHz crystal (B2800)
•
The 26 MHz clock to the D2800 Juno can be tested by setting the oscilloscope probe on B2800.
•
RF_XON output clock can be tested by probing C6094 near the BT/FM/WLAN module.
Note: This step will require the RF_XON output clock for BT/FM/WLAN module to be enabled through
Phoenix SW.
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BB Troubleshooting and Manual Tuning Guide
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
Figure 11 Clocking troubleshooting component location
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BB Troubleshooting and Manual Tuning Guide
Power On key troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Interface troubleshooting
Flash Programming Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Memory Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
Figure 12 Probe placement diagram
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BB Troubleshooting and Manual Tuning Guide
Memory Card Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
Figure 13 Probe placement diagram
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BB Troubleshooting and Manual Tuning Guide
SIM Card Troubleshooting
Context
Note:
Battery must be inserted in order to power-up the phone, which will block access to the SIM and surrounding
components for probing.
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
Figure 14 Probe placement diagram
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BB Troubleshooting and Manual Tuning Guide
USB Interface Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
Figure 15 Probe placement diagram
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BB Troubleshooting and Manual Tuning Guide
User interface troubleshooting
Backlight and Illumination Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Figure 16 Probe placement diagram
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Display Interface Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Figure 17 Probe placement diagram
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Keypad Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Figure 18 Probe placement diagram
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BB Troubleshooting and Manual Tuning Guide
Camera troubleshooting
Camera HW Troubleshooting
Troubleshooting flow
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Bad Camera Image Quality Troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Audio troubleshooting
Audio troubleshooting test instructions
Differential external earpiece and internal earpiece outputs can be measured either with a single-ended or
a differential probe.
When measuring with a single-ended probe each output is measured against the ground.
Internal handsfree output is measured using a current probe, if a special low-pass filter designed for
measuring a digital amplifier is not available. Note also that when using a current probe, the input signal
frequency must be set to 1kHz.
The input signal for each loop test can be either single-ended or differential.
Required equipment
The following equipment is needed for the tests:
•
Oscilloscope
•
Function generator (sine waveform)
•
'Active speaker' or 'speaker and power amplifier'
•
Sound level meter
•
Current probe (Internal handsfree DPMA output measurement)
•
Phoenix service software
•
Battery voltage 3.7V
Test procedure
Audio can be tested using the Phoenix audio routings option. Three different audio loop paths can be
activated:
•
External microphone to Internal earpiece
•
External microphone to Internal handsfree speaker
•
Internal microphone to External earpiece
Each audio loop sets routing from the specified input to the specified output enabling a quick in-out test.
Loop path gains are fixed and they cannot be changed using Phoenix. Correct pins and signals for each test
are presented in the following table.
Phoenix audio loop tests and test results
The results presented in the table apply when no accessory is connected and battery voltage is set to 3.7V.
Earpiece, internal microphone and speaker are in place during measurement. Applying a headset accessory
during measurement causes a significant drop in measured quantities.
The gain values presented in the table apply for a differential output vs. single-ended/differential input.
Issue 1 COMPANY CONFIDENTIAL Page 3 – 39
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BB Troubleshooting and Manual Tuning Guide
Loop test Input
termi
nal
External
Mic to
External
Earpiece
External
Mic to
Internal
Earpiece
MIC2
P
(R21
0 6)
and
GND
MIC2
N
(R21
0 6)
and
GND
MIC2
P
(R21
0 6)
and
GND
Output
terminal
HS_EAR_L
[J2003] and
GND
HS_EAR_R
[J2004] and
GND
HS_EAR_L
[J2003] and
GND
HS_EAR_R
[J2004] and
GND
EARP
[R2106]
not
assembled
and GND
EARN
[R2107]
not
assembled
and GND
Mic Tx PGA
gain [dB]
0 -3 1000 710 1.2 NA
0 -3 1000 710 1.2 NA
Rx PGA
gain
Input
voltage
[mVp-p]
Differential
output
voltage
[mVp-p]
Output
DC level
[V]
Output
current
[mA]
MIC2
N
(R21
0 6)
and
GND
EARP
[R2106]
not
assembled
and GND
EARN
[R2107]
not
assembled
and GND
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BB Troubleshooting and Manual Tuning Guide
Loop test Input
termi
nal
External
Mic to
Internal
handsfre
e
Internal
Mic to
External
Earpiece
MIC2
P
(R21
0 6)
and
GND
MIC2
N
(R21
0 6)
and
GND
MIC1
P
(R21
0 0)
Output
terminal
HFSPP
[R2102]
HFSPN
[R2103]
HFSPP
[R2102]
HFSPN
[R2103]
HS_EAR_L
[J2003] and
GND
HS_EAR_R
[J2004] and
GND
Mic Tx PGA
gain [dB]
0 -3 1000 710 0 25mA
0 -3 1000 710 1.2 NA
Rx PGA
gain
Input
voltage
[mVp-p]
Differential
output
voltage
[mVp-p]
Output
DC level
[V]
Output
current
[mA]
(calc.)
MIC1
N
(R21
0 1)
HS_EAR_L
[J2003] and
GND
HS_EAR_R
[J2004] and
GND
Issue 1 COMPANY CONFIDENTIAL Page 3 – 41
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Placement Diagram
RM-614
BB Troubleshooting and Manual Tuning Guide
Figure 19 Front side
Figure 20 Back side
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BB Troubleshooting and Manual Tuning Guide
Internal earpiece troubleshooting
Troubleshooting flow
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Internal microphone troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
Internal handsfree (IHF) troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
External earpiece troubleshooting
Troubleshooting flow
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External microphone troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
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BB Troubleshooting and Manual Tuning Guide
Vibrator troubleshooting
Troubleshooting flow
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BB Troubleshooting and Manual Tuning Guide
Baseband manual tuning guide
Certificate restoring
Context
This procedure is performed when the device certificate is corrupted for some reason.
All tunings (RF & Baseband, UI) must be done after performing the certificate restoring procedure.
The procedure for certificate restoring is the following:
•
Flash the phone with the latest available software using FPS-10 and FPS-21.
Note: If the COMBO memory of a phone is replaced, the ENO SW must be flashed first before
performing the "normal" firmware flashing.
•
Execute the certificate restore process in Phoenix.
•
Tune the phone completely.
Note: SX-4 smart card is needed.
•
If the phone resets after certificate restoring, reflash the phone again.
Required equipment and setup:
•
Phoenix
•
The latest phone model specific
•
PK-1 dongle
•
SX-4 smart card (Enables testing and tuning features)
•
Activated FPS-10 OR FPS-21 flash prommer OR External smart card reader
•
Latest flash update package for FPS-10 or FPS-21 flash prommers
•
CU-4 control unit
•
USB cable from PC USB Port to CU-4 control unit
•
PCS-1 cable to power CU-4 from external power supply
•
XCS-4 modular cable between flash prommer and CU-4
service software supporting RM-614.
Phoenix
Note: CU-4 must be supplied with +12 V from an external power supply in all steps of certificate
restoring.
data package.
RM-614
Steps
1. Program the phone software.
Note: If the COMBO memory of a phone is replaced, the ENO SW must be flashed first before
performing the "normal" firmware flashing.
2. Execute the certificate restore process in
Phoenix
.
Next actions
After a successful rewrite, you must retune the phone completely by using
Important: Perform all tunings: RF, BB, and UI.
Energy management calibration
Phoenix
tuning functions.
Prerequisites
Energy Management (EM) calibration is performed to calibrate the setting (gain and offset) of AD converters
in several channels (that is, battery voltage, BSI, battery current) to get an accurate AD conversion result.
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Hardware setup:
•
An external power supply is needed.
•
Supply 12V DC from an external power supply to CU-4 to power up the phone.
•
The phone must be connected to a CU-4 control unit with a product-specific flash adapter.
Steps
1. Connect CU-4 with MJ-262, and place phone to the Module jig MJ-262.
2. Start
3. Choose File → Scan Product.
4. Choose Tuning → Energy Management Calibration.
5. To show the current values in the phone memory, click Read, and check that communication between
6. Check that the CU-4 used check box is checked.
7. Select the item(s) to be calibrated.
8. Click Tune.
9. The calibration of the selected item(s) is carried out manually.
10. Click Calculate.
11. The candidates for the new calibration values are shown in the Calculated Values column. If the new
Phoenix
the phone and CU-4 works.
Note: ADC calibration has to be performed before other item(s). However, if all calibrations are
selected at the same time, there is no need to perform the ADC calibration first.
Note: Currently
according to pop-up requirement.
calibration values seem to be acceptable (please refer to the following "Calibration value limits" table),
click Write to store the new calibration values to the phone permanent memory.
service software.
Phoenix
cannot support automatic tuning. The external settings are needed
Table 1 Calibration value limits
Parameter Min. Max.
ADC Offset - -3
ADC Gain - 13183
BSI Gain - 1174
VBAT Offset - 2515
VBAT Gain - 21450
IBAT (ICal) Gain - 10001
12. Click Read, and confirm that the new calibration values are stored in the phone memory correctly. If the
values are not stored to the phone memory, click Write and/or repeat the procedure again.
13. end the procedure, close the
Energy Management Calibration
window.
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Nokia Customer Care
4 — RF troubleshooting
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RF troubleshooting
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RM-614
RF troubleshooting
Table of Contents
General RF troubleshooting ................................................................................................................................. 4–5
Introduction to RF troubleshooting ............................................................................................................... 4–5
RF key components .......................................................................................................................................... 4–6
Auto tuning for RF ................................................................................................................................................. 4–6
General RF voltage checking ................................................................................................................................ 4–7
General voltage checking ................................................................................................................................ 4–7
FEM Control Signal............................................................................................................................................ 4–8
Receiver troubleshooting .................................................................................................................................. 4–12
Introduction to receiver (RX) troubleshooting........................................................................................... 4–12
RF Test Points in RX Troubleshooting ......................................................................................................... 4–13
GSM RX chain activation for manual measurements/GSM RSSI measurement ....................................... 4–13
RX troubleshooting for GSM850................................................................................................................... 4–15
RX troubleshooting for GSM900................................................................................................................... 4–15
RX troubleshooting for GSM1800................................................................................................................. 4–17
RX troubleshooting for GSM1900................................................................................................................. 4–17
Transmitter troubleshooting ............................................................................................................................ 4–18
Introduction to transmitter (TX) troubleshooting..................................................................................... 4–18
RF Test Points in TX Troubleshooting.......................................................................................................... 4–19
RF Transmitter Self-test ................................................................................................................................ 4–19
TX troubleshooting for GSM850/900........................................................................................................... 4–23
TX troubleshooting for DCS1800/PCS1800.................................................................................................. 4–23
GSM transmitter troubleshooting................................................................................................................ 4–24
List of Tables
Table 2 21351/Juno Supplies ............................................................................................................................... 4–7
Table 3 FEM Supplies/Control Signals.................................................................................................................. 4–8
Table 4 FEM Control Logics ................................................................................................................................... 4–8
Table 5 Signals Coverage in RFPA Self-test Option.......................................................................................... 4–20
List of Figures
Figure 21 RF key components .............................................................................................................................. 4–6
Figure 22 Auto tuning concept with CMU200..................................................................................................... 4–7
Figure 23 General voltage checking test points (main board, top side) ......................................................... 4–8
Figure 24 GMSK Control Signal in time domain............................................................................................... 4–12
Figure 25 RF transmitter & receiver test points .............................................................................................. 4–13
Figure 26 RF transmitter & receiver test points .............................................................................................. 4–19
Figure 27 Analyzer setting................................................................................................................................. 4–25
Figure 28 Phase error......................................................................................................................................... 4–26
Figure 29 Modulation/Switching spectrum ..................................................................................................... 4–26
Figure 30 Power/Burst....................................................................................................................................... 4–27
Figure 31 Edge.................................................................................................................................................... 4–27
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RF troubleshooting
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RM-614
RF troubleshooting
General RF troubleshooting
Introduction to RF troubleshooting
Most RF semiconductors are static discharge sensitive
ESD protection must be applied during repair (ground straps and ESD soldering irons).
Pre-baking
These parts are moisture sensitive and must be pre-baked prior to soldering:
•
Juno D2800
•
Front End Module N7500
Discrete components
In addition to the key-components, there are a number of discrete components (resistors, inductors, and
capacitors) for which troubleshooting is done mainly by
Capacitors: check for short circuits.
Resistors: check value with an ohm meter.
Inductors: check for open circuits.
Note: In-circuit measurements should be evaluated carefully.
visual inspection
.
Measuring equipment
All measurements should be done using:
•
An oscilloscope for low frequency and DC measurements. Recommended probe: 10:1, 10Mohm//8pF.
•
A radio communication tester including RF generator and spectrum analyser, for example Rohde & Schwarz
CMU200. (Alternatively a spectrum analyser and an RF generator can be used. Some tests in this guide are
not possible to perform if this solution is chosen).
Note: All measurements with an RF coupler should be performed in an RF-shielded environment
because nearby base stations can disturb sensitive receiver measurements. If there is no possibility
to use RF shielded environment, testing at frequencies of nearby base stations should be avoided.
Level of repair
The scope of this guideline is to enable repairs at key-component level. Some key-components are not
accessible, i.e. not replaceable. Please refer to the list of Non-replaceable RF components.
Note: After the RF shielding can is removed (for measurement or repair), it must be replaced with
a new one and cannot be reused.
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RF key components
RM-614
RF troubleshooting
Figure 21 RF key components
Auto tuning for RF
This phone can be tuned automatically.
Autotune is designed to align the phone's RF part easier and faster. It performs calibrations, tunings and
measurements of RX and TX. The results are displayed and logged in a result file, if initiated.
Hardware set up
Hardware requirements for auto tuning:
•
PC (Windows 2000/XP) with GPIB card
•
Power supply
•
Product specific module jig
•
Cables: XRS-6 (RF cable), USB cable and GBIP cable
•
Signal analyser (TX), signal generator (RX) and RF-splitter or one device including all.
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RM-614
RF troubleshooting
Figure 22 Auto tuning concept with CMU200
Note: Crossover Cable connection between computer and CMU200 is recommended (refer to Service
devices chapter and Module Jig concepts).
Phoenix and config file preparations
Install the phone specific data package.
Auto tuning procedure
1 Make sure the phone (in the jig) is connected to the equipment. Else, some menus will not be shown in
Phoenix.
2 To go to autotune, select
3 Start autotuning, clicking the
Tuning (Alt-U)
Tune
button.
>
Auto-Tune (Alt-A)
from the menu.
General RF voltage checking
General voltage checking
Steps
1. Set up the engine board in the module jig. The phone should be in local mode.
2. Check the following:
Table 2 21351/Juno Supplies
# Signal Name Test Point Voltage (All Bands)
1 VDCXO (INT_VDCXO) C2813 1.3V (analog supply for DCXO)
2 VRF1 (VRF1_RX, VRF1_PLL, VRF1_TXPLL) C2817 or
C2819 or
C2868
1.3V (analog supply for RX, Main PLL,
TXPLL)
3 VCORE (VCORE_DSP) C2822
(L2819)
4 VRF2 C2810 or
C2866
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Copyright © 2010 Nokia. All rights reserved.
1.2V (Digital Supply for DSP)
2.7V (analog supply for RX & PA Driver
& LDO)
Table 3 FEM Supplies/Control Signals
# Signal Name Test Point Voltage (All Bands)
1 VBAT (FEM Supply) C7529 3.7V
2 TX_EN C7525 1.8V
3 TR_SW_EN C7521 1.8V
4 MODE C7522 1.8V
5 BS1 C7523 1.8V
6 BS2 C7524 1.8V
RM-614
RF troubleshooting
Figure 23 General voltage checking test points (main board, top side)
FEM Control Signal
When troubleshooting the FEM, it’s important to check its’ control signal. If the control signal didn’t operate
correctly, FEM might not turn on or it might turn on in different mode. Table xxx shows the control logic for
TX_EN, BS1, BS1, MODE, and TX_SW_EN. Figure xxx shows the timing diagram that one expects when probing
these signals.
Table 4 FEM Control Logics
Operational
State
Sleep/
standby
Page 4 – 8 COMPANY CONFIDENTIAL Issue 1
TX_EN BS1 BS2 MODE TX_SW_EN Notes
0 0 0 0 0
Copyright © 2010 Nokia. All rights reserved.
RM-614
RF troubleshooting
Operational
State
Low band
EDGE
Low band
EDGE
Low band
GMSK
TX_EN BS1 BS2 MODE TX_SW_EN Notes
1 0 0 0 0 High
Isolation
before ramp
up
1 0 0 0 1 Normal EDGE
mode,
switch
enabled.
VRAMP
signal sets
PA bias
condition.
Fixed gain
PA
1 0 0 1 0 High
isolation
mode
before ramp
up,
saturation
correction
disabled
Low band
GMSK
Low band
GMSK
1 0 0 1 1 Normal
GMSK mode,
switch
enabled,
saturation
correction
disabled.
VRAMP
signal
controls
output
power.
1 0 1 1 0 High
isolation
mode
before ramp
up,
saturation
correction
enabled.
Issue 1 COMPANY CONFIDENTIAL Page 4 – 9
Copyright © 2010 Nokia. All rights reserved.
RM-614
RF troubleshooting
Operational
State
Low band
GMSK
High band
EDGE
High band
EDGE
TX_EN BS1 BS2 MODE TX_SW_EN Notes
1 0 1 1 1 Normal
GMSK mode,
switch
enabled,
saturation
correction
enabled.
VRAMP
signal
controls
output
power.
1 1 0 0 0 High
Isolation
before ramp
up
1 1 0 0 1 Normal EDGE
mode,
switch
enabled.
VRAMP
signal sets
PA bias
condition.
Fixed gain
PA
High band
GMSK
High band
GMSK
1 1 0 1 0 High
isolation
mode
before ramp
up,
saturation
correction
disabled
1 1 0 1 1 Normal
GMSK mode,
switch
enabled,
saturation
correction
disabled.
VRAMP
signal
controls
output
power.
Page 4 – 10 COMPANY CONFIDENTIAL Issue 1
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