Page 4 Copyright 2005 Nokia Corporation. All rights reserved.Issue 2 01/2005
Issue 2 03/2005
Nokia Customer Care
Service Software
■ Overview
The following steps will be required to use service software with RM-8/RM-47/RM-48/RM-48.
•Install Phoenix Service Software.
•Install data package for RM-8/RM-47/RM-48/RM-48 for your region.
•FPS-8 flash update.
•JBV-1 docking station SW update.
■ Phoenix
Phoenix is the new generation service software for reprogramming, testing and tuning the
phone. It has been designed to meet the challenges in servicing modern cellular phone technology.
The Phoenix program has been built using component architecture. This means that the actual
program is small and most of the program’s functionality is divided into dynamically loaded
modules (DLLs).
Supported operating systems
Windows 2000 and XP.
Hardware requirements for using Phoenix
Minimum:
Processor 300 MHz, RAM memory 64 MB, disk space 100 MB.
Recommended for Windows 2000:
Processor 700 MHz, RAM memory 256 MB, disk space 150 MB.
Introduction
This section briefly describes how to install the Phoenix software and includes some basic information on how to use the program. For more detailed information, please refer to Phoenix
Help files. Each feature in Phoenix has its own Help function, which can be activated while running the program.
Press the F1 key or the feature’s Help button to activate a Help file.
Installing Phoenix
Phoenix Service Software 2004.39.7.70 or later required.
It is recommended to uninstall the previous RM-8/RM-47/RM-48 Phoenix package before installing the new one. Do it as follows:
•Download the latest Phoenix release. Please contact your regional After Market
Services point for information on where to download the latest release.
Download and read the release notes which have useful information on the software version you are using.
•Download the latest data packages for the products you will be using.
•Before you start installing the program, check that the dongle is attached to the parallel port. Contact your supervisor in order to obtain a suitable dongle.
Administrator rights are required in order to be able to install Phoenix.
•Install Phoenix by executing the Phoenix installation package and follow the instructions on the screen.
Initially, the setup files are extracted into the file system.
Note: If the setup files are already extracted (left in the file system from previous
installation) the “Overwrite Protection” dialog appears. Always click “Yes to All” to
overwrite the existing setup files.
The installation checks that the latest supported dongle driver version is installed.
The dongle driver is installed if there is no previous installation of the dongle driver or if the installed dongle driver is older than the latest supported version.
Note: If the dongle driver is installed during installation, you need to reboot your PC and restart
the installation after reboot.
Program files are stored under C:\Program Files\Nokia\Phoenix (default).
If at any point during installation you get this message, Dongle is not found and installation can´t
continue.
Possible reasons may be defective or too old PKD-1Dongle (five digit serial number Dongle
when used with FPS-8 Prommer) or that the FLS-4S POS Flash Dongle is defective or power
to it is not supplied by external charger.
Check the COM /parallel ports used first! After correcting the problem Installation can be restarted.
Uninstalling Phoenix
If you need to remove Phoenix Service Software from your computer:
•Make sure that the dongle is attached.
•Go to the Control Panel and select Add/Remove Programs.
•Select Phoenix Service software Axx 200x.xx.x.xx.
•Click Change/Remove then OK to remove the application.
You may have to reboot your PC after uninstallation.
The product data package contains all product specific data to make the Phoenix Service Software and tools usable with a certain phone model. Each product has its own data package
(DP).
Data files are stored under C:\Program Files\Nokia\Phoenix (default).
It also includes the latest version of the flash update package for FLS-4S* and FPS-8*.
Note! If you have different product packages installed, components are uninstalled only if they are not included in other product packages.
Before installation
•Check that the dongle is attached to the parallel port of your computer.
•Install Phoenix Service SW.
•Download the installation package (e.g. RM-8_dp_EA_v_1_0.exe) to your computer (e.g. C:\TEMP).
•Close all other programs.
•Run the installation package (e.g. RM-8_dp_EA_ v_1_0.exe) and follow the instructions on the screen.
If you already have the Phoenix Service SW installed on your computer, sooner or later there
will be need to update it when new versions are released.
Please note that very often the Phoenix Service SW and the phone specific data package for
Phoenix come in pairs, meaning that a certain version of Phoenix can only be used with a certain version of the data package. Always use the latest available versions of both. Instructions
can be found in phone model specific Technical Bulletins.
Product Data Package contains all product specific data to make the Phoenix Service Software
and tools usable with a certain phone model.
It also includes the latest version of flash update package for FLS-4* and FPS-8*/FPS-8C
•Check that the Dongle is attached to the parallel port of your computer.
•Install Phoenix Service SW
•Download the installation package (e.g. RM-8/RM-47/RM-48_dp_1.00.exe) to
your computer (e.g. C:\TEMP)
•Close all other programs
•Run the application file (e.g.RM-8/RM-47/RM-48_dp_1.00.exe) and follow instructions on the screen
If you already have the Phoenix Service SW installed on your computer, sooner or later there
will be need to update it when new versions are released.
Please note that very often the Phoenix Service SW and the Phone Specific Data Package for
Phoenix come in pairs, meaning that certain version of Phoenix can only be used with certain
version of Data Package. Always use the latest available versions of both. Instructions can be
found in phone model specific Technical Bulletins.
Uninstallation can also be done manually from Windows Control Panel / Add / Remove Programs/ “RM-8/RM-47/RM-48 Phone Data Package”.
If you try to install the same version of Phoenix Data Package that you already have, you are
asked if you want to uninstall the version you have on your PC. Answer “OK” to uninstall, “Cancel” if you don’t want to uninstall. Older versions of data packages do not need to be uninstalled.
Once the previously installed Data package is uninstalled, choose “Finish”.
Run the RM-8/RM-47/RM-48_dp_v_1.00.exe again to continue installation from the beginning.
When the Product is found, Phoenix will load product support and when everything is ready,
name of the loaded product support module and its version will be shown on the bottom of the
screen.
When new FPS-8 flash update package is installed to computer you will be asked to update the
files to your FPS-8 Prommer. Select ”Yes” to update files..
FPS-8 SW can also be updated by pressing ”Update” button and selecting appropriate
fps8upd.ini file under C:\Program Files\Nokia\Phoenix\Flash - directory
All files can be loaded separately to FPS-8. To do this, just press right mouse button in “Flash
box files” window and select file type to be loaded.
More information and help can be found from the “Help” dialog.