5 - Service Software InstructionsCCS Technical Documentation
Phoenix service software installation contains:
•Service software support for all phone models included in the package.
•Flash update package files for FPS-8* and FLS-4S programming
devices.
•All needed drivers for:
DK2 dongle
FLS-4S point of sales flash device
USB devices
Separate installation packages for flash update files and drivers are also available, but it
is not necessary to use them unless updates appear between Phoenix service SW
releases. If separate update packages are used, they should be used after Phoenix and
data packages have been installed.
The phone model specific data package includes all product specific data:
•Product software binary files
•Files for type label printing
•Validation file for the fault log repair data reporting system
•All product specific configuration files for Phoenix software components
Phoenix service SW and phone data packages should only be used as complete installation packages. Uninstallation should be made from Windows’s control panel.
CCS Technical Documentation5 - Service Software Instructions
Phoenix Service SW
Before installation
•Check that a dongle is attached to the parallel port of your computer.
•Download the installation package (e.g.
phoenix_service_sw_a11_2003_41_5_28.exe) to your computer (e.g.
C:\TEMP).
•Close all other programs.
•Run the application file (e.g.
phoenix_service_sw_a11_2003_41_5_28.exe) and follow instructions
on the screen.
•Administrator rights may be required to be able to install Phoenix
depending on the operating system.
•If uninstalling or rebooting is needed at any point, you will be prompted
by the Install Shield program.
•If at any point during installation you get this message:
“Dongle is not found and installation cannot continue.“
Possible reasons may be a defective or too old PKD-1 dongle (five digit
serial number dongle when used with FPS-8 prommer) or that the FLS4S POS flash dongle is defective or power to it is not supplied by external charger.
First, check the COM /parallel ports used! After correcting the problem,
installation can be restarted.
CCS Technical Documentation5 - Service Software Instructions
5Click "Finish".
Phoenix is ready for use.
If the operating system used requires restarting your computer (Windows 98, SE, ME)
the Install Shield Wizard will tell you about it. Select "Yes..." to reboot the PC immediately and "No..." to reboot the PC manually afterwards.
After the reboot, components are registered and Phoenix is ready for use. Note that
5 - Service Software InstructionsCCS Technical Documentation
Phoenix does not work, if components are not registered.
Now the installation of Phoenix service SW is ready and it can be used after:
•Installing phone model specific data package for Phoenix
•Configuring users and connections
•FLS-4S can be used straight away
•FPS-8* can be used after updating flash update package files
Updating Phoenix installation
If you already have the Phoenix service SW installed on your computer, you will need to
update it when new versions are released.
Always use the latest available versions of both the Phoenix service SW and the phone
specific data package. Instructions can be found in phone model specific Technical Bulletins and phone data package readme.txt files (shown during installation).
To update Phoenix, you need to take exactly the same steps as when installing it for the
first time.
1Download the installation package to your computer hard disk.
2Close all other programs.
3Run the application file (e.g. phoenix_service_sw_a11_2003_41_5_28.exe).
4Newer version of Phoenix is installed.
5Driver versions are checked and if need be, updated.
When you update Phoenix (e.g. a10_2003_33_5_22 to a11_2003_41_5_28.exe), the
update takes place automatically without uninstallation.
If you try to update Phoenix with the same version that you already have (e.g.
a11_2003_41_5_28 to a11_2003_41_5_28), you are asked if you want to uninstall the
current Phoenix version. In this case you can choose between total uninstallation and
repair.
If you try to install an older version (e.g. downgrade from a11_2003_41_5_28 to
5 - Service Software InstructionsCCS Technical Documentation
Progress of the uninstallation is shown.
3If the operating system does not require rebooting, click “Finish” to complete.
If the operating system requires rebooting, Install Shield Wizard notifies you
about it. Select "Yes..." to reboot the PC immediately and "No..." to reboot the PC
CCS Technical Documentation5 - Service Software Instructions
manually afterwards.
Repair
If you experience any problems with service software or suspect that files have been lost,
you can use the repair function before completely reinstalling Phoenix. Note that the
original installation package (e.g. phoenix_service_sw_a11_2003_41_5_28.exe) must be
found on your PC when you run the repair setup.
To run the repair setup:
1Run Windows Control Panel.
2Choose Add / Remove Programs -> “Phoenix Service Software”.
CCS Technical Documentation5 - Service Software Instructions
Data Package for Phoenix (Product Specific)
Before installation
•Product data package contains all product specific data to make the
Phoenix service software and tools usable with a certain phone model.
•Check that the dongle is attached to the parallel port of your computer.
•Install Phoenix service SW.
•Download the installation package (e.g. RH-26_dp_v_1.0_MCUSW3_19.exe) to your computer (e.g. C:\TEMP).
•Close all other programs.
•Run the application file (e.g. RH-26_dp_v_1.0_MCUSW3_19.exe) and
follow instructions on the screen.
Please note that very often the Phoenix service SW and the phone specific data package
for Phoenix come in pairs, meaning that certain version of Phoenix can only be used with
certain data package version. Always use the latest available versions. Instructions can
be found in phone model specific Technical Bulletins and readme.txt files of the data
packages.
Installing Phoenix data package (product specific)
5 - Service Software InstructionsCCS Technical Documentation
Older versions of data packages need not be uninstalled unless instructions to do
so are given in the readme.txt of the data package and bulletins concerning the
release. Please read all related documents carefully.
3Once the previously installed data package is uninstalled, click “Finish”.
4To continue installation from the beginning, run the RH-