What information is needed?NumbersWhere is the number?
My numberWireless service provider
Voice mail numberWireless service provider
Wireless provider’s numberWireless service provider
Provider’s customer careWireless service provider
Model number
Phone typePhone label
IMEI numberPhone label
6820
Title page and phone label
(under battery)
LEGAL INFORMATION
DECLARATION OF CONFORMITY
We, NOKIA CORPORATION declare under our sole responsibility that the products NHL-9 and RH-26 are
in conformity with the provision of the following Council Directive: 1999/5/EC. A copy of the Declaration
of Conformity can be found from http://www.nokia.com/phones/declaration_of_conformity/
logos are trademarks or registered trademarks of Nokia Corporation. Other company and product names
mentioned herein may be trademarks or trade names of their respective owners.
Printed in Canada 1/2004.
Bluetooth is a registered trademark of Bluetooth SIG, Inc.
Includes RSA BSAFE cryptographic or security protocol software from RSA Security.
Java is a trademark of Sun Microsystems, Inc.
The information contained in this user guide was written for the Nokia 6820
policy of ongoing development. Nokia reserves the right to make changes to any of the products
described in this document without prior notice.
UNDER NO CIRCUMSTANCES SHALL NOKIA BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR
ANY SPECIAL, INCIDENTAL, AND CONSEQUENTIAL OR INDIRECT DAMAGES HOWSOEVER CAUSED. THE
CONTENTS OF THIS DOCUMENT ARE PROVIDED "AS IS." EXCEPT AS REQUIRED BY APPLICABLE LAW, NO
WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN
RELATION TO THE ACCURACY AND RELIABI LITY OR CONTENTS OF THIS DOCUM ENT. NOKIA RESERVES THE
RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE.
product. Nokia operates a
EXPORT CONTROLS
This device may contain commodities, technology, or software that may only be exported in accordance
with the U.S. Export Administration regulations. Diversion contrary to U.S. or Canadian law is prohibited.
FCC/INDUSTRY CANADA NOTICE
Your device may cause TV or radio interference (for example, when using a telephone in close proximity
to receiving equipment). The FCC or Industry Canada can require you to stop using your telephone if such
interference cannot be eliminated. If you require assistance, contact your local service facility. This device
complies with part 15 of the FCC rules. Operation is subject to the condition that this device does not
cause harmful interference.
Remember to make back-up copies or keep a written record of all important
information stored in your phone.
CONNECTING TO OTHER DEVICES
When connecting to any other device, read its user guide for detailed safety
instructions. Do not connect incompatible products.
EMERGENCY CALLS
Ensure the phone is switched on and in service. Select End as many times as
needed to clear the display and return to the main screen. Enter the emergency
number; then select the Talk key. Give your location. Do not end the call until
given permission to do so.
Congratulations on your purchase of the Nokia 6820 mobile phone.
• ABOUT YOUR PHONE
The Nokia 6820 phone comes in two model types—the Nokia 6820a phone, which is approved
for use in 900, 1800, and 1900 MHz GSM networks, and the Nokia 6820b phone which is
approved for use in 850, 1800, and 1900 MHz GSM networks.
To view your model type, refer to the information label under the battery. For more information
about where this label is located, see “Find the information label” on page 11.
When using the features in this device, obey all laws and respect privacy and legitimate
rights of others.
Warning: To use any features in this device, other than the alarm clock, the phone
must be switched on. Do not switch the device on when wireless phone use may
cause interference or danger.
• OVERVIEW OF PHONE FUNCTIONS
Your Nokia 6820 phone provides many useful features:
Messaging keyboard—provides a complete keyboard designed for easy text writing. You can
use all of the phone functions with the keyboard either closed or open. When you open the
keyboard you have the extra benefit of a full messaging keyboard.
Speakerphone—allows you to have h ands-free conversations. You can activate the loudspe aker
at any time during a call. To activate the speakerphone, select Loudsp. To deactivate the
speakerphone during a call, select Handset.
EDGE (enhanced data rates for GSM evolution)—allows you to use EDGE packet
transmission networks for connections that are faster than GPRS.
XHTML browser—allows you to retrieve and view colorful and rich graphical content from
Web servers.
Instant messaging—lets you send short text messages that are delivered to online users.
E-mail—lets you write, send, and retrieve e-mail from your compatible e-mail account.
MMS (multimedia messaging service)—lets you send and receive multimedia messages
containing text, pictures, sound or video clips to and from compatible devices. You can save
the pictures and ringing tones on your phone.
GPRS (general packet radio service)—allows your phone to send and receive data over a
mobile network. Applications such as WAP, MMS and SMS messaging, and Java™
Polyphonic sound—consists of several sound components that are played at the same time.
The phone has sound components from over 40 instruments and can play up to 16 instr uments
at the same time. The phone supports scalable polyphonic MIDI (SP-MIDI) format.
J2METM (Java 2 Micro Edition)support—lets you play the included Java applications and
games and supports many applications and games that you can download.
OTA (over-the-air) settings service—allows you to receive WAP, MMS, GPRS and other
wireless service settings directly as an OTA message. You only need to save the settings on
your phone. For more information on the availability of the settings, contact your service
provider or the nearest authorized Nokia dealer.
• NETWORK SERVICES
To use the phone you must have service from a wireless service provider. Many of the features
in this device depend on features in the wireless network to function. These Network Services
may not be available on all networks or you may have to make specific arrangements with
your service provider before you can utilize Network Services. Your service provider may
need to give you additional instructions for their use and explain what charges will apply.
Some networks may have limitations that affect how you can use Network Services. For
instance, some networks may not support all language-dependent characters and services.
Your service provider may have requested that certain features be disabled or not activated
in your device. If so, they will not appear on your device menu. Contact your service provider
for more information.
• SHARED MEMORY
The following features in this device may share memory: contacts, text, IM and multimedia
messages, e-mail, voice tags and SMS distribution lists, images, ringing tones, video and
sound clips in the gallery, camera, calendar, to-do notes, Java games, applications, and the
notes feature. Use of one or more of these features may reduce the memory available for
the remaining features sharing memory. For example, saving many images may use all of
the available memory. Your phone may display a message that the memory is full when you
try to use a shared memory feature. In this case, delete some of the information or entries
stored in the shared memory features before continuing. Some of the features, such as
calendar notes, may have a certain amount of memory specially allotted to them in addition
to the amount of memory shared with other features.
• REGISTER YOUR PHONE
Make sure to register your phone at www.warranty.nokiausa.com or 1-888-NOKIA-2U
(1-888-665-4228) so that we can serve your needs better if you should need to call the
center or have your phone repaired.
When you register your phone, you can sign up for Nokia's e-newsletter Nokia Connections
if you would like. You will receive tips and tricks on using your phone, accessory information,
and special offers.
• ACCESSIBILITY SOLUTIONS
Nokia is committed to making mobile phones easy to use for all individuals. Nokia maintains
an Internet site that is dedicated to accessibility solutions. For more information about phone
features, enhancements, alternate format user guides, and other Nokia products designed
with your needs in mind, visit the Web site at www.nokiaaccessibility.com
1-888-665-4228.
1 Connector for battery charger.
2 Connector for headsets, data cable and
other accessories.
3 Connector for microphone.
• INSTALL SIM CARD AND BATTERY
Keep all SIM cards out of the reach of small children. For availability and information on
using SIM card services, contact your SIM card vendor. This may be the service provider or
another vendor.
The SIM card and its contacts can be easily damaged by scratches or bending, so be careful
when handling, inserting, or removing the card.
Before installing the SIM card, always make sure that the phone is switched off and
disconnected from the charger or any enhancement; then remove the battery.
• With the back of the phone facing
you, push the back cover release
button (1) and, at the same time,
lift the back cover off the phone (2)
• Slide the battery into the back
cover (3) until you hear it click
into place.
Important: Insert the battery
exactly as shown in the diagram. The contacts on the battery must be aligned with
the contacts on the phone for the phone to operate.
1 Connect the charger to a wall socket.
2 Connect the lead from the charger to the
socket on the bottom of your phone.
Charging appears briefly if the phone is
switched on. If the battery is completely
discharged, it may take a few moments
before the charging indicator appears
on the display or before any calls can
be made.
You can use the phone while the charger is connected.
Charging time depends on the charger and the battery used. For example, charging a BL-5C
battery with the ACP-12 travel charger takes about 1and a half hours while the phone is in
the standby mode.
• SWITCH THE PHONE ON AND OFF
To switch on the phone, select and hold the Power key.
• If the phone prompts you for a PIN code or a security code,
key in the code and select OK. (For more information, see
“Access codes” on page 56.)
• If the phone displays Insert SIM card, even though the SIM
card is properly inserted, or SIM card not supported, contact
your provider. Your phone does not support 5-V SIM cards.
• HOW TO HOLD YOUR PHONE
Hold the phone as shown with the antenna area pointing up.
TIPS ON EFFICIENT OPERATION: Your phone
has a built-in antenna. As with any other radio
transmitting device, do not touch the antenna
unnecessarily when the phone is switched on.
Contact with the antenna affects call quality and
may cause the phone to operate at a higher power
level than otherwise needed. Not touching the
antenna area during a phone call optimizes the
antenna performance and the talk time of
your phone.
• HOW TO GET HELP
If you need help, Nokia Customer Care is available for assistance.
Find the information label
We recommend that you obtain the label
information so it can be available if you call.
This information is on the back of the phone,
beneath the battery.
• The international mobile equipment
identity (IMEI) number
• The phone model number
Contact Nokia
Please have your phone or enhancement with you when you place the call.
Nokia Customer Care Center, USACustomer Care Center, Canada
Nokia Inc.
7725 Woodland Center Boulevard
Suite 150
Tampa, Florida 33614
When the keyboard is opened, the display graphics rotate 90 degrees and the Left, Middle,
and Right selection keys change positions. The guiding text near the Left and Right
selection keys does not change.
1 Keyboard light key ()—switches the keyboard light on or off.
2Powerkey ( )—switches the phone on and off.
3 Five-way joystick ()—moves in four directions and
selects the displayed menu option. (See illustration.)
4Backspacekey ()—deletes characters.
5Characterkey ()—opens a set of characters and
symbols during text writing.
6Shiftkeys ( and )—enters upper case
letters and symbols. You can either press the Shift key first and then the desired key or
press both keys at the same time.
7 Space bar keys ( and )—enters a space.
8Talkkey ()—dials a phone number and answers a call. In the standby mode it
accesses the list of most recently called numbers.
9 Left selection key () and Right selection key ()—selects the menu option shown
in the guiding text displayed above the key.
10 End key ()—ends an active call or exits from a function.
11 E nt e r key ()—starts a new line when writing text.
The five-way joystick provides a variety of functions:
• Allows you to scroll through lists.
• Moves the cursor up and down, right and left when writing text, using the calendar,
and in some game applications.
• Selects the active menu item when pressed briefly (or confirms a selection).
• Adjusts the volume when moved to the left (to decrease volume) or to the right (to
increase volume) during a call.
• Activates the camera when moved up in the standby mode.
• Opens the text editing screen to write a text message when moved to the left in the
standby mode.
• Opens the calendar when moved to the right in the standby mode.
• Opens the contacts list when moved down in the standby mode.
• THE STANDBY MODE
When the phone is ready for use (the keyboard can be either closed or open), and you have
not keyed in any characters, the phone is in the standby mode. The following list describes
the sections of the screen while in the standby mode. (For detailed descriptions of the
screen icons, see “Icons in the standby mode” on page 17.)
1Network—shows the name of the network or the
operator logo, to indicate in which cellular network
the phone is currently being used.
2 Signal strength—shows the signal strength of the
cellular network at the current location. The higher
the bar, the stronger the signal.
3 Battery charge—shows the battery charge level. The
higher the bar, the more power in the battery.
4 Left selection key menu option—shows the menu
option, which is Go to in standby mode.
5Menu—shows the joystick menu option.
6 Right selection key menu option—shows the Right selection key menu option that
can be customized to display your preferred shortcut. The default setting is Contact,
which accesses the Contacts menu. To choose your own menu option for this key, see
“Personal shortcuts” on page 49.
Use these steps to customize the Go to menu.
1 Select Go to to view the list of shortcuts in your personal shortcut list.
2 To add items to the Go to menu, or remove items from the menu, choose Options >
Select Options.
Scroll to the desired function and select Mark to add it to the shortcut list. To remove
a function from the list, select Unmark.
3 To rearrange items in the Go to menu, choose Options > Organize.
Select the desired function and select Move; then select the location where you want
to move the function.
• SWITCH THE KEYBOARD LIGHTS ON OR OFF
When you open the keyboard, the main display is lit, but the keyboard lights do not
automatically illuminate. To turn on the keyboard lights, press the Keyboard light key ,
located on the top left corner of the keyboard. The keyboard lights are switched off after a
certain time, but they are turned on again as soon as you press any key. To switch the
keyboard lights off, press the Keyboard light key or close the keyboard.
Screensaver
With the keyboard closed, the phone automatically activates a screensaver while in the
standby mode. This occurs after a certain length of time when none of the phone functions
have been used. For more information on the display, see “Display settings” on page 48.
Wallpaper
You can set your phone to display a background picture as wallpaper when the phone is in
the standby mode. For information on customizing your wallpaper, see “Display settings” on
page 48.
Icons in the standby mode
IconIndicates...
You have one or more new text or picture messages.
You have one or more new multimedia messages.
Your phone is connected to the IM service and the availability status is online
or
or offline, respectively.
You have one or more IM messages and you are connected to the IM service.
The keyguard feature locks the keypad to prevent the keys from being accidentally pressed.
You can lock the keypad only when the keyboard is closed.
Security keyguard is an additional feature that allows you to set up a code to unlock your
phone before use. For information on security keyguard, see “Phone settings” on page 54.
Note: When keyguard is on, calls may be possible to the emergency number
programmed into your phone. Key in the emergency number and press the Talk key
. The number is displayed only after you have keyed in its last digit.
LOCK THE KEYPAD
• In the standby mode, select Menu; then press the * key within 1.5 seconds.
• To lock the keypad during a call, select Options > Lock Keypad.
• To answer a call when keyguard is on, press the Talk key. During the call, the phone can
be operated normally. When you end or reject the call, the keypad automatically locks.
UNLOCK THE KEYPAD
Select Unlock; then press the * key within 1.5 seconds, or open the keyboard. The keyguard
does not automatically reactivate when you close the keyboard.
• OVER-THE-AIR SETTINGS SERVICE
To use wireless services such as MMS and EGPRS, you need to have proper connection settings
on your phone. These settings may have already been set up by your service provider. If not,
you may obtain the settings directly as an OTA message, and save them on your phone. For
more information, contact your service provider.
You may be able to receive the connection settings for EGPRS, multimedia messages,
synchronization, e-mail, and multimode browser.
When you have received the connection settings as an OTA message, Connection settings received is displayed.
• To save the settings, select Options > Save. If the phone prompts you to enter the PIN
code for the settings, key in the PIN code and select OK. To obtain the PIN code, contact
the service provider that supplies the settings. If no settings have been saved yet, the
settings are saved under the first free connection set.
• To view the received settings first, select Options > View. To save the settings, select Save.
• To discard the received settings, select Options > Discard.
To activate the settings, see “Connect to a service” on page 76.
You can make a call with the keyboard open or closed. If you open the keyboard, the
loudspeaker automatically activates.
Enter the phone number
1 Key in the phone number, including the area code.
If you key in an incorrect character, select Clear to delete it. To make a call when the
keyboard is open, key in the phone number using the number keys.
For international calls, press the * key twice for the international prefix or, if the keyboard
is open, press +. (The + character replaces the international access code.) Then key in the
country code, the area code (without the leading 0), if necessary, and the phone number.
2 Press the Talk key to call the number.
3 Press the End key to end the call or to cancel the call attempt.
Note: To adjust the volume during a call, move the joystick to the right to
increase the volume or to the left to decrease the volume.
For more information, see “Options during a call” on page 21.
Use the contact list
1 Select Names > Find and select a name from the list.
2 Choose a phone number for the contact and press the Talk key.
3 Press the End key to end the call or to cancel the call attempt.
To search for a name/phone number that you have saved in Contacts, see “Search for a
contact” on page 43.
Last number redial
In the standby mode, press the Talk key once to access the list of the last 20 numbers you
called or attempted to call. Scroll to the number or name that you want, and press the
Send key to call the number.
Call your voice mailbox
In the standby mode when the keyboard is closed, press and hold the 1 key, or press the
1 key, then the Talk key. When the keyboard is open, press and hold the corresponding
number key on the keyboard.
If you are prompted to supply a voice mailbox number, key it in and select OK. Contact your
service provider to obtain your voice mailbox number. For more information, see “Voice
messages” on page 36.
Before you can use 1-touch dialing you need to assign speed dial numbers. For more
information, see “Speed dialing” on page 45.
If 1-touch dialing is set to off, press the speed dialing number and then press the Talk key.
If 1-touch dialing is set to on, press and hold a speed dialing key until the call is started.
Note: To activate 1-touch dialing, select Menu > Settings > More Settings > Call
settings > 1-touch dialing > On.
• ANSWER OR REJECT AN INCOMING CALL
Press the Send key to answer an incoming call, and press the End key to end the call.
Press the End key to reject an incoming call.
If you select Silence, only the ringing tone is muted. Then, either answer or reject the call.
If you are using a headset with a headset key, you can also answer and end a call by pressing
the headset key.
If the Call forwarding function has been activated to forward calls, rejecting an incoming
call will also forward the call. See “Call settings” on page 53.
Caller ID
When there is an incoming call, the phone shows the caller’s name, phone number, or the
text Private number or Call.
If more than one name is found in Contacts with the same seven last digits of the phone
number as the caller’s number, only the phone number will be displayed (if it is available).
If the caller’s number has not been saved in Contacts, but there is another name saved with
the same seven last digits in the phone number as in the phone number of the caller, the
phone may display an incorrect name.
Call waiting
During a call, press the Send key to answer the waiting call. The first call is put on hold.
Press the End key to end the active call.
To activate call waiting, see “Call settings” on page 53.
• OPTIONS DURING A CALL
Many of the options during a call are dependent on network services. For availability,
contact your service provider.
When you select Options during a call, you can select one of the following basic options:
Lock keypad, Record, End call, New call, End all calls, Contacts, Menu, Mute or Unmute,
Hold or Unhold, Private, Answer and Reject.
The following options are also available:
Conference—allows you to make a conference call that allows up to five people to take part
in a conference call. During a call, make a call to a new participant (New call). The first call
is put on hold. When you have answered the new call, select Conference to include the first
participant in the call. To have a private conversation with one of the participants, select
Private and select the participant. To rejoin the conference call after a private conversation,
select Conference.
Send DTMF—sends DTMF (dual tone multifrequency) tone strings, such as passwords or
bank account numbers. The DTMF system is used by all touch-tone telephones. Key in the
DTMF string, or search for it in contacts. You can key in the wait character (w) and the pause
character (p) by repeatedly pressing the * key.
Swap—switches between the active call and the call on hold, Transfer to connect a call on
hold to an active call and to disconnect yourself from the calls.
Loudspeaker—activates the loudspeaker during a call. Do not hold the phone to your ear
during loudspeaker operation. To activate the loudspeaker, open the keyboard or, if the
keyboard is closed, select Options > Loudspeaker or select Loudsp., if available.
During a call with the keyboard open, you can select Handset to deactivate the loudspeaker
or close the keyboard. When the keyboard is closed, select Options > Handset or select
Handset, if available to deactivate the loudspeaker.
The loudspeaker is deactivated automatically when you end a call (or a call attempt),
when you connect a compatible hands-free unit or a headset to the phone, or when you
close the keyboard.
If you have connected a compatible hands-free unit or a headset to the phone, the Handset
option is replaced with Handsfree or Headset and the selection key Handset is replaced
with Handsfr. or Headset respectively.
Your phone is specifically designed for easy and comfortable text writing. The easiest way
to write is using your thumbs to type on the messaging keyboard. You can start writing a
message using the keyboard, close the keyboard and continue writing with either traditional
or predictive text input. Predictive text input is not available when the keyboard is open.
• WRITE TEXT WITH THE KEYBOARD OPEN
When the keyboard is open, you can start to write a message in several ways.
• Select Menu >Messages >Text messages >Create message.
• Move the joystick to the left in the standby mode.
• Press any of the letter keys in the standby mode (except the pause character p or the
waiting character w) to open Notes.
AVAILABLE FUNCTIONS
The following functions are available when writing text with the keyboard open:
• To insert a number, press a number key. (If you pressing a number key in the standby
mode, it initiates a normal call procedure.)
• To switch between the lower and upper case, indicated by , or on
the top left of the display, or to key in symbols, press the Shift keys on the keyboard.
You can either press a Shift key and the desired character consecutively, or press and
hold a Shift key and the desired letter key at the same time.
• To write in upper case only, press one of the Shift keys twice.
• To delete characters from the display, press the Backspace key or select Clear. Press the
Backspace key briefly to clear one character at a time. Use a longer keypress to delete
characters more quickly.
• To add a space, press one of the Space keys at the bottom of the keyboard.
• To create a line break, press the Enter key.
TYPING ACCENTED CHARACTERS
The characters available depend on the language se lected in the Phone language menu. To type
accented characters or symbols that are not printed on the keyboard, do one of the following:
• To access a set of punctuation marks, accented characters, and symbols, press the
Character key. Scroll through the character set by moving the joystick, and select
Insert to enter the selected character.
• To type an accented character that is not included in the list of special characters under
the Character key, such as á, press and hold the Character key and simultaneously
press “a” repeatedly until the desired accented variant of “a” appears on the display.