Nitsuko NVM-2e Installation Instructions Manual

NVM-2e

Installation Instructions

and

Release Notes for Versions 1.08 and

1.08.02

Part No. 17780INS04
Issue 1-0, September 1999

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:

Nitsuko America, Telecom Division

4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual d o e s n ot constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America
also reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America
shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or
consequential damages in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of Nitsuko America.

©1999 by Nitsuko America. All Rights Reserved

Printed in U.S.A.

Table of Contents

Installation Instructions......................................................................................................... 3

Release Notes for Software Version 1.08...........................................................................17

About NVM-2e.......................................................................................................................1

About This Supplement.........................................................................................................2

Voice Mail Specifications......................................................................................................7

Site Requirements.................................................................................................................7

Install NVM-2e.......................................................................................................................8

Connect a Laptop to the NVM-2e..........................................................................................9

Connect a Phone System to NVM-2e.................................................................................11

Program NVM-2e for the Correct Phone System................................................................14

Program Your Phone System for Voice Mail.......................................................................14

Program NVM-2e................................................................................................................ 14

Start Up the System Configuration Management Program:................................................ 15

Changes and Additions in the System Configuration Management Program.....................21

Changing Ranges of Mailboxes in the Numbering Plan...............................................21

Port Options for Lamping and Message Notification.....................................................25

System Options............................................................................................................ 27

¾ Lamp On string...............................................................................................28

¾ Lamp Off string...............................................................................................28

¾ Silence limit during recording (secs)...............................................................29

¾ Eliminate silence during recording?................................................................29

Channel Parameters..................................................................................................... 30

¾ DTMF detection time (10 ms) during playback - Default is 5..........................31

¾ DTMF detection time (10 ms) during record - Default is 6..............................31

Call Processing Parameters.........................................................................................31

¾ CmdInputTimeout (sec) Time limit for dialing commands (for call routing).....33

¾ DtmfTimeout (sec) time allowed user between dialing digits

(for call routing)..............................................................................................33

¾ NoAnswerRings Number of ringback seconds before regarding call not

answered........................................................................................................34

¾ NormalGain Default volume setting for recorded messages (Min: -10 Max:

10)...................................................................................................................34

¾ PromptAtten Volume setting for Voice Prompts (Min: -10 Max: 10)...............34

Changes in Drive Letters Displayed....................................................................................35

Actions Added to the Dial Action Table (CR,27 and HU, 48).............................................. 35

Immediate Recording of Message for Subscriber...............................................................35

Pressing SA or E While Listening to Messages..................................................................35

Message Notification...........................................................................................................36

Release Notes for Software Version 1.08.02......................................................................37

Changes and Additions in the System Configuration Management Program.....................41

Dial Strings.....................................................................................................................41

Revisions to the Names of Various Parameters............................................................41

Appendix A...........................................................................................................................43

User’s Menu................................................................................................................... 43

System Administrator Menu........................................................................................... 44

Database Management Menu........................................................................................45

Issue 1-0 i

NVM-2ex Installation Instructions and Software Release Notes

About NVM-2e

Your NVM-2e generally operates and is programmed as described in
the NVM-2 Setup Guide (P/N 17690SET02 or higher), NVM-2
Programming Guide (P/N 17690INS02 or higher) and NVM-2 Release
Notes for Version 1.05.07 (P/N 17690UPG01 or higher).

The NVM-2e cabinet is different from the NVM-2. (The NVM-2 is
the unit shown in the documentation mentioned above.) See Figures 1
and 2 for different views of the NVM-2e.

NVM-2e is flash-RAM based. Batteries are
system memory.

You should ignore the battery installation instructions in the

Note:

NVM-2 documentation.

NVM-2e is available as a 2 port, 3 hour unit (P/N 17780-2P) or as a 4
port, 3 hour unit (P/N 17780-4P). NVM-2e has all of the features of an
NVM-2 as well as all of the changes and enhancements described in
this supplement.

not

required to back up

Figure 1: NVM-2e (Back Panel)

The LEDs are lit when:

Note:

the unit has power (Power LED)
the Voice Mail is up and running (Voice Mail LED).
A particular port is busy (Port Status LEDs).

Figure 2: NVM-2e (Front Panel)

Issue 1-0 1

NVM-2ex Installation Instructions and Software Release Notes

About This Supplement

This supplement is divided into two sections: Installation Instructions
and Software Release Notes.

The Installation Instructions tell you how to install the NVM-2e. The
Software Release Notes describe any new or enhanced features that are
available in software release 1.08 and 1.08.02.

Use this supplement with the NVM-2 Setup Guide (P/N 17690SET02
or higher), NVM-2 Programming Guide (P/N 17690INS02 or higher)
and the NVM-2 Release Notes (P/N 17690UPG01 or higher) to install
and program your NVM-2e.

2 Issue 1-0

Issue 1-0 3

NVM-2e

Installation Instructions

Table of Contents

Voice Mail Specifications......................................................................................................7

Site Requirements.................................................................................................................7

Install NVM-2e.......................................................................................................................8

Connect a Laptop to the NVM-2e..........................................................................................9

Connect a Phone System to NVM-2e.................................................................................11

Program NVM-2e for the Correct Phone System................................................................14

Program Your Phone System for Voice Mail.......................................................................14

Program NVM-2e................................................................................................................ 14

Start Up the System Configuration Management Program:................................................ 15

Issue 1-0 5

NVM-2e Installation Instructions

Voice Mail Specifications

Number of Ports: 2 or 4
Voice Storage Capacity: 3 hours
Subscriber Mailboxes: Up to 50 Subscriber Mailboxes

Site Requirements

Trunk Mailboxes Up to 8, depending on phone

Telephone System A Phone System Single Line
Programming Interface: Extension

Electrical Requirements: 120V, 60 Hz
Environmental Requirements: 50-104 deg F, 10-40 deg C

„

Do not expose this product to rain or any type of moisture.

„

Do not locate the unit near heating appliances.

„

Do not expose the unit to direct sunlight.

„

Locate the unit away from devices that generate electrical noise
like fluorescent lamps and motors.

„

Protect the unit from dust, high temperatures, and vibration.

„

Do not place any covering over the unit while it is in operation.

„

Do not obstruct the ventilation holes on the sides of the unit.

„

Allow at least two inches of clearance from any adjacent surface.

„

Keep the environment at a temperature of 50 to 104 deg F (10 to
40 deg C) with a 10 - 90% relative humidity (non-condensing).

system

Issue 1-0 7

NVM-2e Installation Instructions

Install NVM-2e

Use the following instructions to install your NVM-2e.

To Install the NVM-2e:

Place the Voice Mail on any sturdy flat surface.

1.

Mount the Voice Mail on a wall, using the screw slots located on
the bottom of the cabinet. Make sure that th e ventilation slots are
not blocked. Position the cabinet so that the LEDs can be seen.

Plug the Voice Mail power supply cord into the connector labeled

2.

“24 VAC.” Plug the adapter box into a 120V, 60 Hz grounded
outlet. See Figure 3.

OR

Port 1

Note:

Port 2

Your unit may have only two ports available.

Port 3

Port 4

IOIOI

12

Figure 3: Installing NVM-2e

AC Power Cord

24 VAC

0.7A 50-60Hz

NVM2exVB-C1

AC Adapter

8 Issue 1-0

NVM-2e Installation Instructions

Connect a Laptop to the NVM-2e

A laptop is required for certain programming and is also used as a tool
for diagnostics.

You will
can access a program called “The System Configuration Management
Program.” This program allows you to configure certain parameters in
the Voice Mail which you cannot access through a System
Administrator’s Mailbox.

The System Configuration Management Program is described in detail
in the NVM-2 Release Notes for Version 1.05.07 (P/N 17690UPG01 or
higher) and in this supplement beginning on page 17.

Connecting a laptop to the NVM-2e is different than as described in the
Release Notes for an NVM-2. Use the following instructions to
connect a laptop to the NVM-2e.

To connect a laptop to NVM-2e:

1.

2.

3.

need

Connect the laptop computer to the connector labeled 2 on the
Voice Mail using an RS-232 cable (null modem). See Figure 4.
Make sure the RS-232 cable has one of the pin-outs shown in
Figure 5.

Turn on the laptop computer.
Use standard communications software (such as ProComm Plus) to

set the laptop to 115200 baud, 8 data bits, no parity, and 1 stop bit.
Terminal emulation should be VT100.

If you are using Windows HyperTerminal after you select the

•

proper COM port for your laptop:
In Port Settings, set the Baud Rate to 115200, Data Bits to 8,
Parity to N, Stop Bits to 1, and

not

Hardware. If the laptop does not communicate with the Voice
Mail, try setting Flow Control to x/on, x/off.

to connect a laptop computer to NVM-2e so that you

Flow Control to None

leave Flow Control at the default setting which is

. Do

Port 1

Port 2

Port 3

Port 4

IOIOI

12

24 VAC

0.7A 50-60Hz

AC Power

RS-232 Cable

NVM2exVB-C5

Cord

Figure 4: Connecting a Laptop Computer to NVM-2e

Issue 1-0 9

AC
Adapter

NVM-2e Installation Instructions

Connect a Laptop to the NVM-2e (cont’d)

Figure 5: Required Pin-outs for the RS-232 Cable

When the laptop is communicating with the Voice Mail, you will

4.

see a menu screen and the prompt,
Proceed to

Connect a Phone System to NVM-2e

Main Menu - >

.

on page 11.

10 Issue 1-0

NVM-2e Installation Instructions

Connect a Phone System to NVM-2e

You can connect a Portrait, 28i, 124i, Onyx VS or Businesscom DS01
phone system to the NVM-2e. For specific equipment that you need
for each phone system, see the NVM-2 Setup Guide (P/N 17690SET02
or higher).

To connect a Portrait phone system to the NVM-2e:

Plug one end of a modular line cord into Port 1 on NVM-2e. Plug

1.

the other end into an RF14 to RJ11 adapter or RJ14 jack. See
Figure 6.

Using a 4-wire modular line cord, connect the adapter into a Voice

2.

Mail Interface Unit. The line cord’s RD/GR pair corresponds to
Port 1 on the Voice Mail.

Using another 4-wire modular line cord, connect L1 on the Voice

3.

Mail Interface Unit to a Station Port on the Portrait. (Be sure to
connect L1 to the Station Port based on the Portrait Setup you
have. See the Portrait Phone System Requirements in the NVM-2
Setup Guide.)

Repeat steps 1 through 3 for Port 2 using Figure 6 as a guide.

4.

If your Voice Mail contains Ports 3 and 4, repeat steps 1 through 4

5.

using a second Voice Mail Interface Unit.

Note:

Extensions will receive notification of new messages

(blinking Message Waiting lights and interrupted dial tone
for single line phones) only if Port 2 is connected to the
phone system.

(connects to lower-numbered

port in connector

Figure 6: Connecting the NVM-2e to the Portrait

Port 2 Port 4Port 1

)

Port 3

L2 or BK/Y1 pairL1 or RD/GR pair

RJ14 to RJ11 Adapter or RJ14 Jack

LINE 2 LINE 1

VOICE
MAIL
INTERFACE

12

L2

To Portrait Station Port

L1

To Portrait Station Port

Voice Mail Interface

IOIOI

AC Power Cord

24 VAC

0.7A 50-60Hz

NVM2exVB-C4

AC Adapter

Issue 1-0 11

NVM-2e Installation Instructions

Connect a Phone System to NVM-2e (cont’d)

An alternate method for installing the 28i/124i is on the

Note:

following page.

To connect NVM-2e to a 28i, 124i, Onyx VS or Businesscom DS01
phone system:

Plug one end of a modular line cord into Port 1 on the NVM-2e.

1.

Plug the other end into an ASI or Dual ASI.
Connect the ASI or Dual ASI to the phone system. Figure 7 shows

2.

connecting to a Dual ASI.
Repeat steps 1 and 2 for Port 2.

3.

Repeat steps 1 and 2 for Ports 3 and 4 if your Voice Mail contains

4.

four ports.

Note:

Extensions will receive notification of new messages

(blinking Message Waiting lights and interrupted dial tone
for single line phones) only if Port 2 is connected to the
phone system.

Port 1

Port 2 Port 4

To Phone System

Port 3

Dual ASI

IOIOI

12

AC Power Cord

24 VAC

0.7A 50-60Hz

NVM2exVB-C3

AC Adapter

Figure 7: Connecting NVM-2e to a 28i, 124i, Onyx VS or Businesscom

DS01 Phone System

12 Issue 1-0

NVM-2e Installation Instructions

Connect a Phone System to NVM-2e (cont’d)

Note:

The following is an

alternate method for connecting the 28i or

124i to the Voice Mail.

To connect NVM-2e to a 28i or 124i Phone System:

Plug one end of a modular line cord into Port 1 on NVM-2e. Plug

1.

the other end into an RJ11 modular jack. See Figure 8.
Repeat step 1 for Port 2.

2.

Repeat step 1 for Ports 3 and 4 if your Voice Mail has four ports.

3.
Note:

Extensions will receive notification of new messages

(blinking Message Waiting lights and interrupted dial tone
for single line phones) only if Port 2 is connected to the
phone system.

Port 1

Port 2 Port 4

Modular Jacks

(RJ11)

Port 3

IOIOI

12

AC Power Cord

24 VAC

0.7A 50-60Hz

NVM2exVB-C2

AC Adapter

To

Analog Station

To

Analog Station

Figure 8: Connecting NVM-2e to a 28i or 124i Phone System

Issue 1-0 13

NVM-2e Installation Instructions

Program NVM-2e for the Correct Phone System

The default phone system that the Voice Mail recognizes as installed is
the Portrait. If you connected a 28i, 124i, Onyx VS or Businesscom
DS01 to NVM-2e, you will need to change the default setup in
programming so that the Voice Mail recognizes your phone system.

To change the phone system that NVM-2e recognizes as installed:

Log onto the System Administrator Mailbox (extension 10 in the

1.

Portrait). From any extension:

Get intercom dial tone.

•

Dial NVM-2e Master Number.

•

Dial 9*.

•

Wait for Main Greeting, then press #.

•

When you are requested to enter a mailbox number, dial 10.

•

At the Main Menu, press DM for the Database Management Menu.

2.

Press SI for System Initialization.

3.

Press 3 to initialize the Voice Mail database for a particular phone

4.

system.
Enter the code for the phone system you installed. Valid codes are

5.

listed below:

1 - Portrait
2 - 28i/124i
3 - Onyx VS or Businesscom DS01

Press #. Follow the voice prompts.

6.

Program Your Phone System for Voice Mail

Certain programs in your phone system require specific entries when
you integrate with NVM-2e. See the NVM-2 Setup Guide (P/N
17690SET02 or higher) for specific programs that you need to set up in
your phone system so that it integrates with the Voice Mail.

Program NVM-2e

Follow the instructions in the NVM-2 Programm in g Guide (P/N
17690INS02 or higher) and NVM-2 Release Notes for Version 1.05.07
(P/N 17690UPG01 or higher) to customize your NVM-2e.

before you program the NVM-2e, be sure to read the information
in the Release Notes portion of this supplement.

The Release Notes section provides information about the new and
enhanced features that are available on the NVM-2e. This information

is not

included in the NVM-2 documentation.

However

14 Issue 1-0

NVM-2e Installation Instructions

Start Up the System Configuration Management Program:

The System Configuration Management Program allows you to
configure certain parameters in the Voice Mail which you cannot
access through a System Administrator’s Mailbox.

The System Configuration Management Program is described in detail
in the NVM-2 Release Notes for Version 1.05.07 (P/N 17690UPG01 or
higher).

To use The System Configuration Management Program, you need to
connect a laptop computer to the NVM-2e as explained on page 9.

To start up The System Configuration Management Program:

Connect a laptop to the Voice Mail. For instructions, see page 9.

1.

At the prompt,

2.

will exit the Voice Mail System and go to DOS.
At the DOS prompt, type

3.

The System Configuration Management Program Main Menu
appears and lists the phone system that you have installed with the
Voice Mail System. For example:

Selected system Type: PORTRAIT

Main Menu - >

sysedit

type

and press

exit

and press

<Enter>

<Enter>

.

. You

Enter To view / modify

------------------------------------­ O ... system Options
R …poRt Options
G ... Global parameters
C ... Channel parameters
P ... call Processing parameters
T ... Tone table
M …Mailbox Range
Q ... Quit
>:

Part II: The System Configuration Mana gement Program

See
in the NVM-2 Release Notes (P/N 17690UPG01 or higher) for
more information on this progr am and the Release Notes in this
supplement (beginning on page 17).

The Learn Tone Procedure described in the NVM-2 Release

Note:

Notes (P/N 17690UPG01 or higher) is not currently available
on the NVM-2e.

To exit the System Configuration Management Program:

From the System Configuration Management Program Main Menu

1.

(see above), enter Q and press
You return to the DOS prompt.

2.

Enter VM. Press

3.

<Enter>

<Enter>

to restart the Voice Mail.

.

Issue 1-0 15

Issue 1-0 17

NVM-2e

Release Notes for
Version 1.08

New and Enhanced
Features

Table of Contents

Changes and Additions in the System Configuration Management Program.....................21

Changing Ranges of Mailboxes in the Numbering Plan...............................................21

Port Options for Lamping and Message Notification.....................................................25

System Options............................................................................................................ 27

¾ Lamp On string...............................................................................................28

¾ Lamp Off string...............................................................................................28

¾ Silence limit during recording (secs)...............................................................29

¾ Eliminate silence during recording?................................................................29

Channel Parameters..................................................................................................... 30

¾ DTMF detection time (10 ms) during playback - Default is 5..........................31

¾ DTMF detection time (10 ms) during record - Default is 6..............................31

Call Processing Parameters.........................................................................................31

¾ CmdInputTimeout (sec) Time limit for dialing commands (for call routing).....33

¾ DtmfTimeout (sec) time allowed user between dialing digits

(for call routing)..............................................................................................33

¾ NoAnswerRings Number of ringback seconds before regarding call not

answered........................................................................................................34

¾ NormalGain Default volume setting for recorded messages (Min: -10 Max:

10)...................................................................................................................34

¾ PromptAtten Volume setting for Voice Prompts (Min: -10 Max: 10)...............34

Changes in Drive Letters Displayed....................................................................................35

Actions Added to the Dial Action Table (CR,27 and HU, 48).............................................. 35

Immediate Recording of Message for Subscriber...............................................................35

Pressing SA or E While Listening to Messages..................................................................35

Message Notification...........................................................................................................36

Issue 1-0 19

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program

The System Configuration Management Program in the NVM-2e has
several changes and additions from the program described in the NVM­2 documentation. These changes and additions are described on the
following pages.

For information on starting up this program, see page 15 in this
supplement. See

Program

for more information.

in the NVM-2 Release Notes (P/N 17690UPG01 or higher)

Part II: The System Configuratio n Management

Changing Ranges of Mailboxes in the Numbering Plan

(New for the NVM-2e)

When you select a phone system for integration, the Voice Mail
automatically assigns numbers to Subscriber Mailboxes. Generally,
these numbers start at the lowest numbered extension and continue in
sequence until the total number of Subscriber Mailboxes reaches 50.

However, some phone systems have fewer than 50 extensions. For
these systems, the Voice Mail provides Subscriber Mailbox numbers
that correspond to the current phone system numbering plan. Since the
total number of Subscriber Mailboxes in the Voice Mail always equals
50, the remaining mailboxes should be equal to the differences between
50 and the actual number of extensions in your system. In most cases,
these mailboxes are placed in the 800 range, starting with extension

810.
You can modify the default numbering plan by changing the range of

numbers for your Subscriber Mailboxes. For example, the default
numbering for Subscriber Mailboxes in the Onyx VS phone system is
300 to 347 and 810, 811. You can change this numbering plan if you
want your mailboxes to be numbered differently.

Issue 1-0 21

To create or change the mailbox ranges, you use the System
Configuration Management Program, which is a program in the
Voice Mail. To access this program, you need a laptop computer
connected to the Voice Mail. For instructions on accessing the System
Configuration Management Program, see page 15. For additional
information on using the System Configuration Management Program,
see Part II: The System Configuration Management Program in the
NVM-2 Release Notes (P/N 17690UPG01 or higher).

After you create these ranges, you must re-initialize the Voice Mail.
Re-initializing the system will return the entire database to its default
values and erase any recordings (such as the Main Greeting, personal
Mailbox Greetings, and messages).

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Changing Ranges of Mailboxes in the Numbering Plan (cont’d)

IMPORTANT

You need to set up all your ranges before you perform any other
Voice Mail programming. If you add a mailbox range at a later
date, you will have to re-initialize the Voice mail System. After the
re-initialization, you must re-program the entire system, and users
must re-record their personal Mailbox Greetings.

The following table shows the default numbering of the Subscriber
Mailboxes for each phone system. It is recommended that you do not
change the first Trunk Mailbox number, unless the trunks in your
phone system start with a different number.

Phone System

Subscriber Mailbox Numbering

Portrait 308/824 10-59 01
28i/124i 301-359 001
Onyx VS 300-347, 810-811 348

Default

Mailbox Number

To change the mailbox range:

Connect a laptop to the Voice Mail. For instructions, see page 9.

1.

Start up the System Configuration Management Program.
For instructions, see page 15.
The Main Menu will appear for your phone system.
The following is an example of the Main Menu:

Selected system Type: XX

Enter To view / modify

------------------------------------­ O ... system Options
R …poRt Options
G ... Global parameters
C ... Channel parameters
P ... call Processing parameters
T ... Tone table
M …Mailbox Range
Q ... Quit
>:

From the Main Menu, enter M and press <

2.

Enter>

Default

First Trunk

.

22 Issue 1-0

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Changing Ranges of Mailboxes in the Numbering Plan (cont’d)

You will see the table for setting up Mailbox Ranges. For
example:

Mailbox Ranges for XX

---------------------------------------------------------------------­ Seq. Starting Mailbox Mailbox
# Mailbox # Count Type

----------------------------------------------------------------------

1 ... ... 0 ... Undef

2 ... ... 0 ... Undef

3 ... ... 0 ... Undef

4 ... ... 0 ... Undef

5 ... ... 0 ... Undef

6 ... ... 0 ... Undef

7 ... ... 0 ... Undef

8 ... ... 0 ... Undef

9 ... ... 0 ... Undef

10 ... ... 0 ... Undef

---------------------------------------------------------------------­ P ... Print/display the mailbox range table
E ... Edit a mailbox range by sequence #
C ... Clear a mailbox range by sequence #
Q ... Quit and return to main menu

Enter>

Enter>

.

, enter an available

.

<Enter>

Enter E to edit the mailbox range and press <

3.

At the prompt,

4.

sequence number (e.g., 1), and press <
At the prompt,

5.

number you want as the first mailbox in your numbering plan.
This number may be from two to seven digits in length. Be sure to
enter the number exactly as it will be dialed. Press
Enter the number of mailboxes that will be in this range at the

6.

Number of consecutive mailboxes:

You will see:

Mailbox type: U-Undefined E-Extension T-Trunk

Enter the

7.

assign to the range. Press <
Trunk Mailboxes if your phone system sends trunk ID information
(and you could not disable the phone system from sending it). The
phone system uses Trunk Mailboxes for this information. You
cannot program any parameters for Trunk Mailboxes.
Repeat steps 3 through 7 for each range of consecutive mailboxes

8.

in your numbering plan.

The total number of extensions (Subscriber Mailboxes) is

Notes:

50. As a result, the total number of mailboxes when the
ranges are added together must not exceed 50.

You can have up to eight trunk mailboxes.
If you want to change system numbering plan, be sure you do

before

so
If you make a mistake when creating a range of consecutive
mailboxes, enter C from the Mailbox Range Table to delete
the entry.

Enter the sequence number >:
Starting mailbox number (2 to 7 digits)

prompt, and press <

letter

corresponding to the type of mailbox you want to

you perform any other programming.

Enter>

. You should only assign

, enter the

.

Enter>

.

Issue 1-0 23

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Changing Ranges of Mailboxes in the Numbering Plan (cont’d)

When finished, press Q and then press <

9.

At the System Configuration Main Menu, press Q then <

10.

At the DOS prompt, type VM and press <

11.

Voice Mail.
Logon to a System Administrator’s Mailbox, and re-initialize the

12.

Voice Mail Database.
For instructions, see the NVM-2 Programming Guide, Chapter 5.

Example: A sample Mailbox Range Ta ble is shown below
Mailbox Ranges for XX

---------------------------------------------------------------------­ Seq. Starting Mailbox Mailbox
# Mailbox # Count Type

---------------------------------------------------------------------­ 1 ... 10 ... 6 ... Extension
2 ... 20 ... 6 ... Extension
3 ... 30 ... 6 ... Extension
4 ... 71 ... 2 ... Trunk

5 ... ... 0 ... Undef

6 ... ... 0 ... Undef

7 ... ... 0 ... Undef

8 ... ... 0 ... Undef

9 ... ... 0 ... Undef

10 ... ... 0 ... Undef

---------------------------------------------------------------------­ P ... Print/display the mailbox range table
E ... Edit a mailbox range by sequence #
C ... Clear a mailbox range by sequence #
Q ... Quit and return to main menu

Enter>

Enter>

.

to start up the

Enter>

.

Explanation:

In this example, the Mailbox/Extension Range consists of 4 sequences.
Each sequence is numbered consecutively and contains the following
entries:

Sequence 1 (10 through 15)

•

A 10 is entered for the
of 6 mailboxes in this sequence, a 6 is entered for the

. Because they are all Subscriber Mailboxes, the entry is

Count

Extension

Sequence 2 (20 through 25)

•

A 20 is entered as the
of 6 mailboxes in this sequence, a 6 is entered for the

Count

Extension

Sequence 3 (30 through 35)

•

A 30 is entered for the
of 6 mailboxes in this sequence, a 6 is entered for the

Count

Extension

Sequence 4 (71 and 72)

•

A 71 is entered for the
two mailboxes in this sequence, a 2 is entered for the

Count

Trunk

24 Issue 1-0

for the

. Because they are all Subscriber Mailboxes, the entry is

for the

. Because they are all Subscriber Mailboxes, the entry is

for the

. Because they are both Trunk Mailboxes, the entry is

for the

Mailbox Type

Starting Mailbox #.

Mailbox Type

Starting Mailbox #.

Mailbox Type

Starting Mailbox #

Mailbox Type

Starting Mailbox #.

.

.

.

.

Since there are a total

Mailbox

Since there are a total

Mailbox

. Since there are a total

Mailbox

Since there are only

Mailbox

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Port Options for Lamping and Message Notification

The System Configuration Management Program provides you with the
ability to change the Voice Mail ports that allow o r do not allow
Lamping callouts and Message Notification callouts.

You can enable (allow) either or both features on one, some, or all
Voice Mail ports. The Voice Mail will then use a port you enabled to
inform Subscribers that they received new messages. How the Voice
Mail informs a Subscriber with a new message depends on the feature
or features enabled:

When Lamping is enabled, the Voice Mail will inform the

„

Subscriber by turning on the Msg Waiting Lamp at the
Subscriber’s extension.
When Message Notification is enabled, the Voice Mail will call the

„

Subscriber at an extension, outside number, or digital pager.

If you enable more than one Voice Mail port for either Lamping or
Message Notification (or both), several Subscribers can be informed
about the arrival of their new messages at the same time. The number
of Subscribers that can be so informed always matches the number of
ports you enabled.

By default, only Port 2 on your Voice Mail system is enabled for
Lamping and all ports are enabled for Message Notification. But you
can change these default port settings.

To change the port settings for Lamping and/or Message
Notification:

Connect a laptop to the Voice Mail. For instructions, see page 9.

1.

Start up the System Configuration Management Program.
For instructions, see page 15.
The Main Menu for your phone system will be displayed. The
following is an example of the Main Menu:

Selected system Type: Portrait
Enter To view / modify

------------------------------------­ O ... system Options
R ... poRt Options
G ... Global parameters
C ... Channel parameters
P ... call Processing parameters

... Tone table

T
M ... Mailbox Range Setup
Q ... Quit
>:

Press R (

2.

<Enter>

You will see the following sequence of pr o mpts for changes of
port option settings. For your convenience, these prompts will be
displayed one by one, so that only one prompt is displayed at a
time on your screen.

poRt Options

.

) from the Main Menu, and then press

Issue 1-0 25

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Port Options for Lamping and Message Notification (cont’d)

Port 1 Options
Allow Lamp callouts (Y/N)

No >:
Allow Msg Notification callouts (Y/N)

Yes >:
Port 2 Options

Allow Lamp callouts (Y/N)
Yes >:

Allow Msg Notification callouts (Y/N)
Yes >:

Port 3 Options
Allow Lamp callouts (Y/N)

No >:
Allow Msg Notification callouts (Y/N)

Yes >:
Port 4 Options

Allow Lamp callouts (Y/N)
No >:

Allow Msg Notification callouts (Y/N)
Yes >:

Change the ports for Lamping and Message Notification, as

3.

desired.
As each prompt is displayed, press Y to enable the port option or
press N to disable the port option. Then press
The next prompt in the sequence will be displayed.

<Enter>

.

26 Issue 1-0

When you finish programming the last prompt and press
you return to the Main Menu for the System Configuration
Management Program.

If you are finished programming the System Configuration

4.

Management:

Press Q and

•

At the DOS prompt, enter VM and press

•

Voice Mail.

<Enter>

.

<Enter>

<Enter>

to start the

,

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

System Options

The following descriptions are changes and additions to the System
Options portion of the System Configuration Management Program.

Instructions are provided for accessing the System Options. After these
instructions, each new or changed System Option is listed and
described. The description for the changed System Options includes
only an explanation of the revision. Complete details for the field is
found in
in the NVM-2 Release Notes (P/N 17690UPG01 or higher).

In addition, each description for the new or changed System Option
includes the default value and possible entries that you can make.

To change System Options in the System Configuration
Management Program:

1.

Part II: The System Configuration Mana gement Program

Connect a laptop to the Voice Mail. For instructions, see page 9.
Start up the System Configuration Management Program.
For instructions, see page 15.
The Main Menu for your phone system will be displayed. The
following is an example of the Main Menu:

Selected system Type: Portrait
Enter To view / modify

------------------------------------­ O ... system Options
R ... poRt Options
G ... Global parameters
C ... Channel parameters
P ... call Processing parameters

... Tone table

T
M ... Mailbox Range Setup
Q ... Quit
>:

Press O (system Options) from the Main Menu, and then press

2.

<Enter>

You see the field for each System Option. Press

3.

you see the desired field you wish to edit.
Enter the desired value (changes/additions are described in the

4.

following paragraphs). Press
When you reach the last field and press

Main Menu for the System Configuration Management Program.
If you are finished programming the System Configuration

5.

Management Program:

•

•

.

<Enter>

Press Q and
At the DOS prompt, enter VM and press
Voice Mail.

<Enter>

.

.

<Enter>

<Enter>

, you return to the

<Enter>

to start the

until

Issue 1-0 27

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

System Options (cont’d)

¾¾¾¾

Lamp On string (up to 20 digits, N-none)

(Changed field)

This is the string that tells the Voice Mail how to turn on the Message
Lamp at a particular extension.

In the NVM-2e you have two more possible entries for these strings:

N - None

Use this code for those phone systems that do not require Message
Lamps.

H - Hang up

An “H” at the end of this string tells the Voice Mail to go off hook
and then back on hook.

Every 15 minutes the Voice Mail performs a check on all
Subscriber Mailboxes to see if they have new messages. If so, the
Voice Mail re-lights the lamp.

Some phone systems do not allow for multiple lamping to occur.
An “H” at the end of this string indicates that after checking a
Subscriber Mailbox and finding new messages, the Voice Mail will
go off hook, dial the lamp on string, and then
Mail then proceeds to the next Mailbox to perform the check.

hang up

. The Voice

D

EFAULT

E

NTRIES

¾¾¾¾

Lamp Off string (up to 20 digits, N-none)

(Changed field)

This is the string that tells the Voice Mail how to turn off the Message
Lamp at a particular extension.

In the NVM-2e you have two more possible entries for these strings:

N - None

H - Hang up

Depends on the phone system that is installed.

:

Up to 20 digits, N-None

:

Special Codes:
F - flash
P - pause
M - Monitor pause
X - exten sion
W - wait for dial tone
G - number of messages
A - analyzed pause
S - Wait for sound
H - Hang up (If you use the “H,” be sure to place the “H”

at the end of the string.)

Use this code for those phone systems that do not require Message
Lamps.

An “H” in the string tells the Voice Mail to go off hook and then
back on hook.

28 Issue 1-0

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

System Options (cont’d)

¾¾¾¾

Lamp Off string (up to 20 digits, N-none) (cont’d)

Every 15 minutes the Voice Mail performs a check on all
Subscriber Mailboxes to see if they have new messages. If not, the
Voice Mail turns off the lamp.

Some phone systems do not allow for multiple lamping to occur.
An “H” in this string indicates that after checking a Subscriber
Mailbox and finding no new messages, the Voice Mail will go off
hook, dial the lamp on string, and then
then proceeds to the next Mailbox to perform the check.

hang up

. The Voice Mail

D

EFAULT

E

NTRIES

¾¾¾¾

Silence limit during recording (secs)

(New field)

This is the amount of silence that may be present in a recording. The
silence is measured in seconds.

If the silence is greater than the value for this field, the Voice Mail
erases the remaining silence as long as the field

during recording

D

EFAULT

Depends on the phone system that is installed.

:

Up to 20 digits, N-None

:

Special Codes:
F - flash
P - pause
M - Monitor pause
X - exten sion
W - wait for dial tone
G - number of messages
A - analyzed pause
S - Wait for sound
H - Hang up (If you use the “H,” be sure to place the “H”

at the end of the string.)

Eliminate silence

5 (seconds)

:

is enabled.

Issue 1-0 29

1 - 25 (seconds)

:

E

NTRIES

¾¾¾¾

Eliminate silence during recording?

(New field)

Callers may record silence at the end of a message they are recording.
This option allows the Voice Mail to erase (eliminate) this silence.

D

EFAULT

E

NTRIES

N

:

Y (yes)

:

N (No)

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Channel Parameters

The following descriptions are changes and additions to the Channel
Parameters portion of the System Configuration Management Program.

Instructions are provided for accessing the Channel Parameters. After
these instructions, each new or changed Channel Parameter is listed
and described. The description for the changed Channel Parameter
includes only an explanation of the revision. Complete details for the
field is found in

Program

In addition, each description for the new or changed Channel
Parameter includes the default value and possible entries that you can
make.

To change Channel Parameters in the System Configuration
Management Program:

Connect a laptop to the Voice Mail. For instructions, see page 9.

1.

Start up the System Configuration Management Program.
For instructions, see page 15.
The Main Menu for your phone system will be displayed. The
following is an example of the Main Menu:

Selected system Type: Portrait

Part II: The System Configuratio n Management

in the NVM-2 Release Notes (P/N 17690UPG01 or higher).

Enter To view / modify

------------------------------------­ O ... system Options
R ... poRt Options
G ... Global parameters
C ... Channel parameters
P ... call Processing parameters

... Tone table

T
M ... Mailbox Range Setup
Q ... Quit
>:

Press C (Channel parameters) from the Main Menu, and then press

2.

<Enter>

You see the field for each Channel Parameter. Press

3.

you see the desired field you wish to edit.
Enter the desired value (changes/additions are described in the

4.

following paragraphs).
When you reach the last field and press

Main Menu for the System Configuration Management Program.
If you are finished programming the System Configuration

5.

Management Program:

•

•

.

<Enter>

Press Q and
At the DOS prompt, enter VM and press
Voice Mail.

<Enter>

.

<Enter>

, you return to the

<Enter>

to start the

until

30 Issue 1-0

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Channel Parameters (cont’d)

¾¾¾¾

DTMF detection time (10 ms) during playback - Default is 5

(New field)

This field increases the sensitivity level of DTMF ton e s during the
playback of message (including Greetings). As a result, this field
increases the voice card’s DTMF tone recognition cap ab ility. It allows
the Voice Mail to detect those DTMF tones with a shorter dur ation that
may be sent from some phone systems, cordless phones, or cell phones.

D

EFAULT

E

NTRIES

¾¾¾¾

DTMF detection time (10 ms) during record - Default is 6

(New field)

This field increases the sensitivity level of DTMF ton e s during
recording of messages (including Greetings). As a result, this field
increases the voice card’s DTMF tone recognition cap ab ility. It allows
the Voice Mail to detect those DTMF tones with a shorter dur ation
level that may be sent from some phone systems, cordless phones, or
cell phones.

D

EFAULT

E

NTRIES

Call Processing Parameters

The following descriptions are changes and additions to the Call
Processing Parameters portion of the System Configuration
Management Program.

Instructions are provided for accessing the Call Processing Parameters.
After these instructions, each new or changed Call Processing
Parameter is listed and described. The description for the changed Call
Processing Parameter includes only an explanation of the revision.
Complete details for the field is found in

Configuration Management Program

(P/N 17690UPG01 or higher).

: 5

optimal range is 4 - 8. The higher the value entered, the better

:

the detection of DTMF in Greetings and messages that are
being played. However, you increase the likelihood of a
talkoff occurring. (A talkoff is speech that is interpreted as
DTMF tones.)

: 6

optimal range is 4 - 8. The higher the value entered, the better

:

the detection of DTMF in Greetings and messages that are
being recorded. However, you increase the likelihood of a
talkoff occurring. (A talkoff is speech that is interpreted as
DTMF tones.)

Part II: The System

in the NVM-2 Release Notes

Issue 1-0 31

In addition, each description for the new or changed Call Processing
Parameter includes the default value and possible entries that you can
make.

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Call Processing Parameters (cont’d)

To change Call Processing Parameters in the System
Configuration Management Program:

Connect a laptop to the Voice Mail. For instructions, see page 9.

1.

Start up the System Configuration Management Program.
For instructions, see page 15.
The Main Menu for your phone system will be displayed. The
following is an example of the Main Menu:

Selected system Type: Portrait
Enter To view / modify

------------------------------------­ O ... system Options
R ... poRt Options
G ... Global parameters
C ... Channel parameters
P ... call Processing parameters

... Tone table

T
M ... Mailbox Range Setup
Q ... Quit
>:

Press P (call Processing parameters) from the Main Menu, and

2.

then press
You see the field for each Call Processing Parameter. Press

3.

<Enter>

Enter the desired value (changes/additions are described in the

4.

following paragraphs).
When you reach the last field and press

Main Menu for the System Configuration Management Program.
If you are finished programming the System Configuration

5.

Management Program:

•

•

<Enter>

until you see the desired field you wish to edit.

Press Q and
At the DOS prompt, enter VM and press
Voice Mail.

.

<Enter>

<Enter>

.

, you return to the

<Enter>

to start the

32 Issue 1-0

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Call Processing Parameters (cont’d)

¾¾¾¾

CmdInputTimeout (sec) Time limit for dialing commands (for
call routing)

(Changed field)

This field sets the number of seconds of silence that elapse after the
Instruction Menu finishes playing before the Voice Mail performs the
Timeout function.

If you are using the FAX-detect dial string, you must increase this
value from 4 (the current default value) to 7. A value of 7 allows the
Voice Mail to detect the 100 Hz CNG tone that a FAX machine
generates when it calls into the system.

D

EFAULT

E

NTRIES

Note:

¾¾¾¾

DtmfTimeout (sec) time allowed user between

4 (seconds)

:

: 1 - 100 (seconds)

In the NVM-2, the default value is 7.

dialing digits (for call routing)

(New field)

This new field sets the value in seconds of the time interval between
the caller’s dialing a digit and the Voice Mail’s promp t to the caller to
try again. Once this value is set, the Voice Mail will use it for inter­digit dialing when directing a call.

D

EFAULT

E

NTRIES

Note:

5 (seconds)

:

: 1 - 100 (seconds)

In the NVM-2, 15 seconds was the time interval between the

caller’s dialing a digit and the Voice Mail’s prompt to the caller
to try again. This timer interval could not be changed.

Issue 1-0 33

Release Notes for Software Version 1.08

Changes and Additions in the System Configuration Management
Program (cont’d)

Call Processing Parameters (cont’d)

¾¾¾¾

NoAnswerRings Number of ringback seconds before
regarding call not answered

(Changed field)

This field determines how long an Automated Attendant call should
ring at an extension before the Voice Mail retrieves the call.

If the system is set up for supervised transfers, this parameter
determines how long the call rings at any extension before the Voice
Mail retrieves the call. The Voice Mail then routes the call to the
extension’s mailbox, and the caller hears the personal greeting recorded
for that mailbox.

If the system is set up for unsupervised transfers, this parameter has no
affect on how the call is handled.

D

EFAULT

E

NTRIES

¾¾¾¾

NormalGain Default volume setting for recorded messages

10 (seconds)

:

: 1 - 100 (seconds)

(Min: -10 Max: 10)

(Changed field)

This field now represents the setting for the volume level of the
recorded messages in the Voice Mail.

D

EFAULT

E

NTRIES

¾¾¾¾

PromptAtten Volume setting for Voice Prompts (Min: -10

0 (0 represents the middle of the range.)

:

: -10 (minimum value that can be entered , which represents

the lowest volume level)

+10 (maximum value that can be entered, which represents

the highest volume level)

Max: 10)

(New field)

This field represents the setting for the volume level of the prompts in
the Voice Mail.

D

EFAULT

7 (0 represents the middle of the range.)

:

34 Issue 1-0

E

NTRIES

: -10 (minimum value that can be entered , which represents

the lowest volume level)

+10 (maximum value that can be entered, which represents

the highest volume level)

Release Notes for Software Version 1.08

Changes in Drive Letters Displayed

Due to changes in the BIOS startup program, the drive letter you will
see displayed in the prompt on your screen may be one of the
following: A, B, or C.

Actions Added to the Dial Action Table (CR,27 and HU, 48)

You can program the following actions, which have been added to the
Dial Action Table (also referred to as a Dialing Options Menu) for the
NVM-2e:

„ Message Recording2 For a Pre-Defined Subscriber Mailbox

(CR, 27)

This feature lets the caller press one key to leave a message in a
specific Subscriber Mailbox. The number for this action is the desired
Subscriber Mailbox number.

When assigning this key action, you will not hear any voice
prompt.

tone, after pressing a key with this assignment.

„ Hang up (HU, 48)

This feature lets the caller press one key to terminate th e call. Yo u do
not assign a number to the HU action.

However, a caller will hear

Recording

followed by a beep

When assigning this key action, you will not hear any voice
prompt.

Each action on a Dial Action Table is associated with a code that you
use when programming the action. The programming code is
represented by the letters or numbers in parentheses next to the name of
the action. For example, the programming code for the Hang up action
is either HU or 48. When you are programming a Dial Action Table,
you must enter the letter or number code for the desired action from
your telephone in order to assign the action to a key.

For more information about these actions, see

Programming

in Appendix A. (See page 46).

on the second page of the Database Management Menu

Immediate Recording of Message for Subscriber

By pressing ** during the Subscriber Mailbox Greeting,
a caller can now skip the greeting and go directly into the Record
Mode. As a result, the caller can immediately record a message for the
Subscriber, without first listening to the greeting.

Pressing SA or E While Listening to Messages

If you press SA (72) or E (3) while listening to a message, NVM-2e
pauses the message. Press * to resume listening, or press L to skip to
the next message.

Dial Action Table

Issue 1-0 35

In the NVM-2, if you press SA (72) or E (3) while listening, you skip
to the next message.

Release Notes for Software Version 1.08

Message Notification

Message Notification now operates as follows:
Once you enable Message Notification, the Voice Mail will call you as

soon as you receive your first message. If you accept the call at a
telephone, or if the paging service gets through to you
onto your mailbox to listen to the message, the Voice Mail will not
notify you again until you receive new messages.

Once you log off of your Mailbox, the Voice Mail will notify you

immediately

of any new messages.

and

you log

Menu Trees

However, if the Voice Mail calls the number and
5 rings), it will try again after 30 minutes.

If the Voice Mail calls the number and
number again after 10 minutes.

If the Voice Mail is calling a paging number, it waits 8 seconds for the
paging service to answer before calling the callback number (which is
the mailbox number and #). See the note below if your paging service
takes longer than the allowed 8 seconds to answer.

If the number is busy or if a reorder tone is received, the Voice Mail
will try the paging number again after 10 minutes. The Voice Mail will
try calling the number for a total of 3 times before giving up.

NOTE:

to answer, you will need to enter a short pause at the end of the paging
number in order to give your service more time to answer before the
Voice Mail calls back. You enter the *p key combination to represent
the pause. Each pause that you enter will add 2 seconds to the response
interval. Keep adding *p until the interval you set matches the actual
response interval of your paging service.

For your convenience, menu trees are included at the end of this
supplement in Appendix A. The menu trees should help you when
programming and/or using the Voice Mail system.

If your paging service takes longer than the allowed 8 seconds

gets a busy tone

gets no answer

, it will try the

(after

36 Issue 1-0

The table below shows these menu trees and provides a page number
where you can find each menu tree.

Menu Tree Name Page Number

User’s Menu Tree Page 43
System Administrator Menu Tree Page 44
Database Management Tree Page 45

Issue 1-0 37

NVM-2e

Release Notes for
Version 1.08.02

New and Enhanced
Features

Table of Contents

Changes and Additions in the System Configuration Management Program.....................41

Dial Strings.....................................................................................................................41

Revisions to the Names of Various Parameters............................................................41

Issue 1-0 39

Release Notes for Software Version 1.08.02

Changes and Additions in the System Configuration Management
Program

Dial Strings

The “W” entry (wait for dial tone) in all dial strings has changed to “S”
(Wait for Sound).

The “W” entry should not be used.
This change is found in the following parameters in the System
Configuration Managment Program:

¾¾¾¾

System Options

Transfer String (up to 20 digits)
Ringdown String (up to 10 digits)
RNA, Hold retrieval string (up to 20 digits)
Busy, Hold retrieval string (up to 20 digits)
Lamp On string (up to 20 digits, N-none)
Lamp off string (up to 20 digits, N-none)
Access digits before callout (up to 20 digits)

¾¾¾¾

Call Processing Parameters

DialToneStr dial string to wait for dial tone

Revisions to the Names of Various Parameters

The names of the following parameters are changed so that their
function is more clear.

¾¾¾¾

Call Processing Parameters

UseSoundAsDialTone
UseSoundAsDialTone - when testing if the line is ready for dialing

¾¾¾¾

Tone Table

The following field was changed in the Edit Options:

CPA -Call progress Analysis result code

was changed to:

CPA -Call progress Analysis result code

Call Progress Tones: Ringback/NoAnswer = 8, Busy =7
Termination Tones: Reorder=12, Dial tone=13, Incoming fax

tone=15

is changed to the following:

Issue 1-0 41

Appendix A

MAIN Menu

L

isten to Messages

L5

R

ecord andSend

RS

a Message

Record and Send a

F

utureDelivery

FD

Message

MailboxOPtions

OP

Record aGreeting

G

For Your Mailbox

R

ecord aName

RN

For Your Mailbox

System Admin

Options

SA

(For Sys Admin

Mailboxes only)

Database Mgt

Menu

DM

(For Sys Admin
Mailboxes only)

HearTIme

TI

and Date

X

EXit Mailbox

While listening you can:

Record aREply

RE

HaveMsgForwarded

MF

Hear MsgTIme and Date

TI

SA

ve Message

SA

E

E

rase Message

R

everseListening Order

RL

L

isten to Next Message

L

B

ackup 5 Seconds

B

B

ackup to theBeginning

BB

G

G

o Ahead 5 Seconds

Pause/Resume Listening

*

TurnVolumeUp

VU

TurnVolumeDown

VD

RestoreVolume toNormal

VN

Exit Listen Mode

#

77

While recording you can:

B

ackup a Few Seconds

B

B

ackup toBeginning

BB

E

rase Recording

E

End Recording

#

33

The mailbox options are as follows:

67

4

76

72

36

84

9

Security Code

Changes or erases your

S

mailbox security code.

Message Notification

Calls co-worker or

N

outside number when
you get a msg.

#

Exit Menu

NVM-2e

73
63
84
72

3

75

5
2

22

4

*

88
83
86

#

2

22

3
#

7

6

#

User's Menu

When done recording you can:

Enter mailbox numbers to
receive message, up to 10.

Specify mailbox recipients by

N

name. After you press N,
follow the voice prompts.

Erase message and return to

***

Main Menu.

To call your mailbox and access the Main Menu of features:

1.

Dial Voice Mail extension number____________________
or Voice Mail outside number____________________.

2.

If you hear the company greeting, dial #
(or other log-on code____________________).
Otherwise, go to step 3.

3.

If requested, dial your mailbox number____________________.

4.

If requested, dial your security code____________________.

5.

Select the desired feature from the Main Menu. To access a feature,
dial the letters shown to the left of the feature name. For your convenience,
their corresponding numbers are shown to the right of the feature name.
You'll notice that the letters you dial to access a feature match some of the
letters in the feature name. To get a recorded help message at anytime,
press 0 (zero).

*

After entering a mailbox number or name,

6

you can:

Enter another mailbox number.

***

Or, press N to enter another
mailbox name.
Send msg and return to Main

#

Menu.
Specify next recipient by the
opposite method, then go to

N

*

top of this menu.
Cancel previous mailbox. If no
mailbox recipients remain, go

*

to previous menu. Otherwise
go to top of this menu.
Erase msg and go to Main

**

Menu.

*

*

**

#

6

P/N NVM2EUM1, SEPTEMBER 1999

Issue 1-0 43

Appendix A

NVM-2e

System Administrator Menu

System Administrator Menu

An Instruction Menu is recorded for a Call Routing Mailbox, which answers your
incoming calls. The Instruction Menu should do the following:

Greet the caller. To figure out what an appropriate greeting should be, look at the
Answering Schedule for that particular Call Routing Mailbox. For example, if the
Call Routing Mailbox is placed in a schedule for weekday mornings, perhaps the
Instruction Menu can start out with

XYZ company

Database Management Menu.
List the available dialing options (e.g.,

I

Support

). The dialing options come from the Dial Action Table that is assigned
to the Call Routing Mailbox. For more information on the Dial Action Table, see
the Database Management Menu.

To record an Instruction Mailbox Menu, you have to enter a Call Routing Mailbox
number. For your convenience, the Call routing Mailbox numbers (and their Dial Action
Table assignments) are shown below.

Call Routing Mailbox 802 has Dial Action Table 1
Call Routing Mailbox 803 has Dial Action Table 2
Call Routing Mailbox 804 has Dial Action Table 3
Call Routing Mailbox 807 has Dial Action Table 4

An Announcement Message is recorded for an Announcement Mailbox. An
Announcement Message typically plays some type of information (movie schedule,
sales promos, insurance rates) for Auto Attendant callers. When the Announcement
finishes playing, the caller goes back to the Automated Attendant Instruction Menu. To

AN

record an Announcement Message, you will have to enter an Announcement Mailbox
number (800 or 801). (To let a caller hear the Announcement, you will have to assign
the Announcement Mailbox to a key in a Dial Action Table. See the Database
Management Menu.)

A Subscriber Mailbox name replaces the mailbox number (or corresponding extension

N

number) in voice prompts.

EM

This feature erases all the messages in a specific Subscriber Mailbox.

This feature lets you change the Call Routing Mailbox (and therefore Instruction Menu)
that is answering incoming calls. The selected Call Routing Mailbox (802, 803, or 804)

SO

will answer calls until you turn Answering Schedule Override off. See also Answering
Schedules on the Database Management Menu.

Instruction Menus

Good Morning, thank you for calling

. For more information on Answering Schedules, see the

Press 1 for Sales, 2 for Technical

ANnouncement Messages

Mailbox Names

Erase All Messages

Answering Schedule Override

4

To access the System Administrator Menu:

1.

Make sure you call into a System Administrator Mailbox.
To convert a Subscriber Mailbox into a System
Administrator Mailbox, see the Database Management
Menu. By default, the lowest numbered extension is a
System Administrator Mailbox.

2.

Dial Voice Mail extension number_______________
or Voice Mail outside number_______________
or press Voice Mail Key_______________.

26

3.

If you hear the Instruction Menu, dial #. Otherwise, go to
step 4.

4.

If a mailbox is requested, dial System Administrator
mailbox number_______________.

5.

6

36

If requested, dial Security Code_______________.

6.

Press SA for System Administrator Menu.

7.

Select the desired feature.

To select a feature, dial the letters shown to the left of the
feature name. For your convenience, their corresponding
numbers are shown to the right of the feature name.

76

TI

This feature sets the time in the Voice Mail system.

DT

This feature sets the date in the Voice Mail system.

SV

This feature plays the software version number for your Voice Mail system.

#

System TIme

System DaTe

System Version

Exit Menu

44 Issue 1-0

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38

78

#

P/N NVM2ESAM1, SEPTEMBER 1999

Appendix A

NVM-2e

Database Management Menu

Database Management Menu

MP

AN

DA

FT

Subscriber Mailbox Programming

Automated Attendant ANswering Schedules

This sets up answering schedules so the Automated Attendant
can greet/instruct callers differently depending on the day/date
and time. A schedule consists of 4 things:

1) A schedule number (1-20).

2) Day, date, or range of days that the greeting/instructions
should play.

3) Time of day that the greeting/instructions should start playing.

4) Call Routing Mailbox number (802, 803, 804, 807) that should
answer the call.

The greeting/instructions (called the Instruction Menu) is
actually recorded for the Call Routing Mailbox.

For example, suppose the data for Schedule 1 is: Monday -
Friday, 12:00 PM, 802. All people who call into the Auto Attendant
on Monday - Friday at 12:00 PM or later will hear the Instruction
Menu recorded for Call Routing Mailbox 802. To record the
Instruction menu, see the System Administrator Menu. To set up
dialing options for the Automated Attendant callers, see Automated
Attendant Dial Action Tables below.

Automated Attendant Dial Action Tables

A Dial Action Table (DAT) sets up a menu of dialing options
(e.g.,

For Susan, press 1. For John, press 2. For Sales,

press 3., etc.)

menu using Keys 0-8 on the dialpad. To set up the menu, you
assign an action and number to each key. When the caller
presses the key, the Auto Attendant performs the action and
dials the number. An example for entering an action/number/key
is as follows:

1. Select the action:ET. The code ET is for action "Pre-Defined

2. Select the number:25.

3. Press the key for the action:2.

The result is as follows: When the caller presses key 2, the Auto
Attendant transfers the call to extension 25.

Voice Mail provides 4 Dial Action Tables. Dial ActionTables (1-4)
are associated with Call Routing Mailboxes 802, 803, 804, 807
respectively. So if Call Routing Mailbox 802 is answering calls
(see Answering Schedules above), the Voice mail will let callers
use the menu of options in Dial Action Table 1. The available
actions are listed on sheet 2.

This allows assigning an extension number to a FAX Machine
(using an extension number for a FAX reduces the number of
Subscriber Mailboxes to 49).

This initializes the message database, the entire database and

SI

the phone system integration.

for Auto Attendant callers. You can set up a

Extension Transfer (Screened)" listed on the next page.

FAX Transfers

System Initialization

The available options are on sheet 3.

67

The Mailbox Programming Options are as follows:

NP

This assigns a name to the Mailbox for the Directory Dialing (name-dialing) feature.

Mailbox Name Programming

System Administrator

This gives the Subscriber Mailbox access to the System Administrator and/or Database

SA

Management Menus.

Delete Security Code

Specify Message Storage Limit

26

DS

This deletes the Security Code of the Subscriber Mailbox.

This determines the number of messages that a Subscriber Mailbox may hold. Setting

ML

the number to 0 (zero) prevents the mailbox from receiving messages.

Message Wait Lamp

MW

This lights the Subscriber's Msg Lamp when there is a new message in the Subscriber's
Mailbox.

Forced Unscreened Xfer (Transfer)

UX

This transfers a call to the Subscriber extension and releases it. If not answered, the call
is handled by the phone system, not the Voice Mail.

Block Auto Attendant Calls

This prevents an Auto Attendant caller from reaching the Subscriber extension. Voice

BA

Mail lets the caller leave a message. Or you can have Voice Mail reroute the blocked
caller to another extension. See Next Call Routing Mailbox below.

Next Call Routing Mailbox

This assigns a Call Routing Mailbox (along with its Dial Action Table) to a Subscriber
Mailbox. This Call Routing Mailbox does the following:

Lets an outside caller dial 0 before or after leaving a message in a Subscriber Mailbox.
Dialing 0 reroutes the caller to another extension, typically the operator.

32

38

74

Automatically reroutes the callers who have been blocked from reaching the
Subscriber extension (see Block Auto Attendant Calls above).

NC

In both cases, the Voice Mail reroutes the call using the Key 0 assignment in the Dial
Action table (see Dial Action Table Programming Menu). For example, if you assign Call
Routing Mailbox 803 as the Next Call Routing Mailbox, you will have to program Key 0 in
Dial Action Table 2. If you want the caller to go to the operator, you could select
"Unscreened Transfer to a Pre- Defined Extension (UX)" for the Key 0 action and the
operator's extension for the Key 0 number.

To access the Database Management Menu:

1.

Dial Voice Mail extension number_______________
or Voice Mail outside number_______________.

2.

If you hear the company greeting, dial #. Otherwise, go to step 3.

3.

If a mailbox is requested, dial System Administrator mailbox number_______________.

4.

If requested, dial Security Code_______________.

5.

Press DM for Database Management Menu.

6.

Select the desired feature.

To select a feature, dial the letters shown to the left of the feature name. For your
convenience, their corresponding numbers are shown to the right of the feature name.

67

72

37

65

69

89

22

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Issue 1-0 45

Sheet 1 of 3

P/N NVM2EDBM1, SEPTEMBER 1999

Appendix A

NVM-2e

Database Management Menu

Automated Attendant

Dial Action Tables

A Dial Action Table (DAT) sets up a menu of
dialing options (e.g.,

For John, press 2, For Sales, press 3,

etc.) for Auto Attendant callers. You can set
up a menu using Keys 0-8 on the dialpad.
To set up the menu, you assign an action and
number to each key. When the caller presses
the key, the Auto Attendant performs the
action and dials the number.

An example for entering an action/number/
key is as follows:

1. Select the action:ET. The code ET is for

DA

the action "Pre-Defined Extension
Transfer (Screened)" listed to the right.

2. Select the extension number (for example,

.

25), press #.

3. Press the key for the action:2.

The result is as follows: When the caller
presses key 2, the Auto Attendant transfers
the call to extension 25.

Voice Mail provides 4 Dial Action Tables.
Dial Action Tables (1-4) are associated with
Call Routing Mailboxes 802, 803, 804 and
807 respectively. So if Call Routing Mailbox
802 is answering calls (see Answering
Schedules), the Voice mail will let callers use
the menu of options in Dial Action Table 1.

To Customize Dial Action Tables:

1.

Dial Voice Mail extension number_______________
or Voice Mail outside number_______________.

2.

If you hear the company greeting, dial #. Otherwise, go
to step 3.

3.

If a mailbox is requested, dial System Administrator
mailbox number_______________.

4.

If requested, dial Security Code_______________.

5.

Press DM for Database Management Menu, then DA
for Dial Action Table. Select a Dial Action Table number.

6.

Select the desired feature.

To select a feature, dial the letters shown to the left of
the feature name. For your convenience, their
corresponding numbers are shown to the right of the
feature name.

Note 1

: The actions for Keys 9,*and # cannot be changed. Key 9 is reserved for hanging up a call. Key*is reserved for Quick Message. After pressing*, the caller dials a Subscriber
Mailbox number to leave a message in that mailbox. Key # is reserved for mailbox log on. A caller presses # followed by their Subscriber Mailbox number to log on to their Subscriber
Mailbox (and listen to their messages, for example).

Note 2

: You can also assign an action and number to the
after the Instruction Menu finishes playing. By default in DATs 1&4, the Auto Attendant sends the caller to the operator extension. By default in DATs 2&3, when Timeout occurs the caller
hears a prompt for recording a message for the lowest numbered extension. To assign a

for this action

For Susan, press 1,

.

Dial Action Table Programming

The available actions are as follows:

This plays the current dial action assignments for the dialpad keys.

This lets the caller press one dialpad key to go to a specific mailbox. You can enter the following mailbox numbers:

Announcement Mailbox (800, 801). Voice Mail plays the Announcement that is recorded for the Announcement
Mailbox. To record the Announcement Message, see the System Administrator Menu.
Call Routing Mailbox (802, 803, 804 and 807). Voice Mail plays the Instruction Menu for the Call Routing

MG

Mailbox then lets the caller press a dialpad key to route their call. The dialing options are programmed in Dial
Action Tables 1, 2, 3 or 4 respectively. To record the Instruction Menu, see the System Administrator Menu.
Distribution Mailbox (805). Voice Mail lets the caller record a message that will automatically be distributed to
all Subscriber Mailboxes.
Subscriber Mailboxes (50 total). Voice mail logs the caller onto that mailbox so the caller can listen to the
messages in the mailbox and use other Voice Mail features.

This lets the caller dial mailbox numbers to go to those mailboxes. Assign CG to the 1st digit of the mailbox

CG

numbers. There is no need to assign a number to this action. See MG for the types of mailboxes that the caller

32

can go to.

This lets the caller press one dialpad key to make a screened transfer to a specific Subscriber extension. If the

ET

transfer is incomplete, Voice Mail retrieves the call and lets the caller leave a message or return to the Auto
Attendant Instruction Menu.

This lets the caller dial extension numbers to transfer to those extensions. Assign CT to the 1st digit of the

CT

extension numbers. There is no need to assign a number to this action. If the transfer is incomplete, Voice Mail
retrieves the call and lets the caller leave a message or return to the Auto Attendant Instruction Menu.

This lets the caller press one dialpad key to make an unscreened transfer to a specific Subscriber extension. If

UX

the transfer is incomplete, the phone system handles the call.

This lets the caller dial extension numbers to make unscreened transfers to those extensions. Assign UC to the
1st digit of the extension numbers. There is no need to assign a number to this action. If the transfer is
incomplete, the phone system handles the call.

This lets the caller press one key to leave a message in a specific Subscriber Mailbox. The caller hears the

MR

subscribers greeting followed by a beep tone.

This lets the caller press one key to leave a message in a specific Subscriber Mailbox. The caller only hears the

CR

subscriber's prompt,

action

.

This lets the caller press one key to access Directory Dialing by First Names. There is no need to assign a number
to this action. After pressing the key, the caller can dial the first few letters of a Subscriber's first name to make a

DF

screened transfer to the Subscriber's extension. Make sure you have entered the Subscriber's name in the Name
Programming feature on the Database Management Menu. Enter their first name first.

This lets the caller press one key to access Directory Dialing by Last Names. There is no need to assign a number
to this action. After pressing the key, the caller can dial the first few letters of a Subscriber's last name to make a

DL

screened transfer to the Subscriber's extension. Make sure you have entered the Subscriber's name in the Name
Programming feature on the Database Management Menu. Enter their last name first.

This lets a caller press the selected key to terminate the call.

HU

action

.

UK

This removes the action assigned to a key.

This restores the default actions to the keys. For DATs1&4,Key0isunscreened transfer to the lowest extension
number. For DATs 2&3, Key 0 is record a message for the lowest extension number. Keys 1-8 are either
undefined or unscreened transfer to any extension the caller dials. Unscreened transfer is assigned only to the

RD

keys that match the first digit of the extension number. For example, if the extensions are 200-219, unscreened
transfer is assigned to Key 2. Key 9 is hang up. Key * is record a message in a caller-dialed Subscriber Mailbox.
Key # is log onto a Subscriber Mailbox. Timeout is unscreened transfer to the lowest extension number. For DATs
2&3, when Timeout occurs, the caller hears a prompt for recording a message for the lowest numbered extension.

Timeout

function. The

Message Recording For a Pre-Defined Subscriber Mailbox

Message Recording 2 For a Pre-Defined Subscriber Mailbox

Timeout

Hear Current Parameters For Keys

Go to a Pre-Defined Mailbox

Caller-Dialed Go to a Mailbox

Pre-Defined Extension Transfer (Screened)

Caller-Dialed Extension Transfer (Screened)

Unscreened Xfer (Transfer) to a Pre-Defined Extension

Unscreened Transfers to Caller-Dialed Extensions

Recording

, followed by a beep tone.

You will not hear a voice prompt for this key

Directory Dialing Using First Names

Directory Dialing Using Last Names

Hang Up

You will not hear a voice prompt for this key

Undefined Key

Restore Default Parameters

function determines what the Auto Attendant does with a call if the caller does not dial anything

Timeout

function, you must press the * key when Voice Mail asks you to

Please press the key

Sheet 2 of 3

47HP

64

24

38

28

89

82UC

67

27

33

35

48

85

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P/N NVM2EDBM1, SEPTEMBER 1999

46 Issue 1-0

Appendix A

NVM-2e

Database Management Menu

SI

System Initialization

Database Management Menu

The System Initialization options are as follows:

74

This initializes the entire database (the message database will be initialized and all
programming options will be set to default values).

This initializes the message database so that all personal messages and recordings
(e.g., Instruction Menu) will be erased and the default prompt, if any, will be replaced.

This allows you to select the phone system that will be integrated with the Voice Mail.
When you change the phone system integration, you also initialize the message
database and all programming options return to default values. Available phone
systems with their corresponding entry codes are as follows:

Phone System

Portrait (default)
28i / 124i
Onyx VS

Initialize Voice Mail Database

Initialize Message Database

Initialize the Voice Mail with a Particular Phone System

Entry Code Lowest (First)

Numbered Extension

1
2
3

Follow the voice prompts to modify the numbering plan.

10
301
300

First Trunk

Number

1

2

3

01
001
348

#

Exit Menu

#

To access the Database Management Menu:

1.

Dial Voice Mail extension number_______________
or outside Voice Mail number_______________.

2.

If you hear the Instruction Menu, dial #. Otherwise, go to step 3.

3.

If a mailbox is requested, dial System Administrator
mailbox number_______________.

4.

If requested, dial Security Code_______________.

5.

Press DM for Database Management Menu.

6.

Select the desired feature.

To select a feature, dial the letters shown to the left of the feature
name. For your convenience, their corresponding numbers are
shown to the right of the feature name.

P/N NVM2EDBM1, SEPTEMBER 1999

Sheet 3 of 3

Issue 1-0 47

Nitsuko America, Telecom Division

4 Forest Parkway

Shelton, CT 06484

TEL: [phone]
FAX: [phone]

Other Important Telephone Numbers

Sales...............................................................................203-926-5450

Customer Service...........................................................203-926-5444

Customer Service FAX:.................................................203-926-5454

Technical Service...........................................................203-925-8801

Discontinued Product Service........................................900-990-2541

Technical Training:........................................................203-926-5430

Emergency Technical Service (After Hours).................203-929-7920

(Excludes discontinued products)

Nitsuko Canada, Division of Nitsuko America

165 Matheson Blvd East, Unit #4-6

Mississauga, Ontario L4Z 3K2

TEL: [phone]
FAX: [phone]