NITSUKO NVM 2002 Quick Reference Guide

with Hotel/Motel

Voice Mail with Automated Attendant

Quick Reference to Guest Management

for System Administrators

17526QRA01

NVM-2002 with Hotel/Motel

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Voice Mail with Automated Attendant

Quick Reference to Hotel Guest Management

Using Guest Management Options

Calling a System
Administrator (SA)
Mailbox

From any ext: Get intercom dial tone
extension no.
dial *)

(If you hear,

Dial SA Mailbox no.

z

From outside the hotel:

Dial # during hotel greetin
code

for System Administrators

Dial Voice Mail master

z

Please enter your security code

z

Dial security code.

Call Voice Mail

Dial SA Mailbox no.

z

telephone number

z

,

z

Dial security

To Check In a Hotel Guest Call System Administrator Mailbox

z

Press S A
Press C I z Enter the room extension of the guest to be checked
in

Follow the voice prompts

z

The Hotel Guest’s mailbox can now receive messa
outside callers.

To Check Out a Hotel Guest Call System Administrator Mailbox

Press S A

z

Press C O z Enter the room extension of the guest to be checked
out

Follow the voice prompts

z

The Hotel Guest’s mailbox can no lon

er receive messages from
outside callers. This also erases the mailbox
security code (if any) for the mailbox that was checked out.

To use Post Check-Out
Messa

e Checking for a
particular Hotel Guest (e.
determine if a Hotel Guest,
who has checked out, has any
messa

es and then listen to
them)

When a Hotel Guest, who has checked out, calls for messa

Start to transfer the call to Voice Mail (and dial Voice Mail

z

master extension no.)

., to

Press G M z Press M C
check-out messa
checked out
messa

es, you will hear,
listen to the messa
that the

z

uest who has checked out can listen to the messa

Call your SA Mailbox

z

Enter the room extension for post

z

e checking

Enter the date the Guest was

z

Listen for the message count (If the Guest has no

There are no messages)

es, or press T and complete the transfer so

The (former) Hotel Guest can listen to and erase the messa
call the operator.

To Move a Hotel
Guest’s mailbox

Call System Administrator Mailbox

Press M G

z

Enter room extension to be moved

z

extension number of the new room

z

Press S A

z

Follow the prompts

This option moves the characteristics of a Hotel Guest’s mailbox
(e.

., messages, greeting, wake-up call) to another mailbox.

z

Press G M

z

es from

z

Press G M

z

reeting, name and

es:

Press S A

z

z

. Press L to

es
es or

Press G M

z

Enter the

z

To set a Wake-Up Call for a

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Hotel Guest

Call System Administrator Mailbox

Press W C
the Wake Up Call

To cancel or modify the time of
a Wake-Up Call for a particular
room extension

Call System Administrator Mailbox

Press W C
modified Wake-Up Call.

Call is active

Hotel Guests have the ability to set their own Wake-Up Calls

throu
Front Desk’s mailbox receives an ur
does not answer a Wake-Up Call. Then, when listenin
messa

answer

Press S A

Follow prompts for the room extension to receive

z

Enter the room extension requiring a canceled or

z

.

Listen for prompt statin

Follow prompts to cancel or modify Wake-Up Call.

z

Press S A

z

z

Press G M

z

Press G M

the Wake-Up

z

z

h their mailboxes. Your system can be set up so that the

ent notice when a Guest

to

es, a Front Desk attendant hears,

.

The Wake-Up Call has failed

Room XXX does not

.

To record Wake-Up Call
ANnouncement

To program Hotel Guest List
Mailboxes (allows you to
create Distribution Lists for
Hotel Guests)

Use the same steps for recording any Announcement Message:
Call System Administrator Mailbox

z

Press S A

z

Press A N

z

Follow the voice prompts to record the announcement that plays
for Wake-Up Calls

The Voice Mail has a standard announcement that plays for
Wake-Up Calls (

Hello, this is the Wake-Up Call you
requested. To activate the Snooze Alarm, press S. To
ring the hotel operator, press 0. Otherwise, hang up now
to turn off your Wake-Up Call

Your Voice Mail may be set

.)

up with a Wake-Up Announcement Mailbox that is set for each
Hotel Guest Mailbox. If it is, the standard Wake-Up Call
Announcement will not play. You must record the Wake-Up Call
Announcement (which plays in place of the standard
announcement).

Call System Administrator Mailbox

Press S A

z

Press G L z Enter the Distribution Mailbox number
prompts to modify the list (addin

or deleting room extensions on

z

Press G M

Follow the

z

z

the list), to hear which room extensions are on the list, or to
remove all room extensions from the list.

A Distribution Mailbox is the mailbox assi

ned to a Distribution
List (which is simply a list of mailboxes). Distribution Mailboxes
and their correspondin
pro

ramming. See your System Programmer/Installer to see

Lists are assigned in system

what Distribution Mailboxes are available to you.
After you put the Hotel Guests on a Distribution List, you can use

R S (Record and Send) to send a messa
the list without enterin

each individual mailbox. When you are

prompted for the mailbox number to receive your messa

e to all mailboxes on

e, enter

the Distribution Mailbox number.

To Erase All Messages Call System Administrator Mailbox

g

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Press S A

z

Follow the prompts
This lets you erase all the messa

Messa

e Center or Hotel Guest Mailbox.

es in a Subscriber, Guest,

z

Press E M

z

To Delete a Security Code Call System Administrator Mailbox

z

Press S A

Press D S

z

z

Follow the prompts
This lets you delete the security code for a Subscriber, Messa

e
Center, Guest, Announcement, Modem, Fax or Hotel Guest
Mailbox.

Helping Hotel Guests Call Into Voice Mail

The phone system that is installed in your hotel determines how Hotel Guests call into Voice Mail
and log onto their mailbox. The steps listed below tell how Hotel Guests log onto their mailboxes
from several different phone systems. You will need this information if a Hotel Guest needs help
when logging onto Voice Mail.

To call a Hotel Guest mailbox:
From a Hotel Guest’s

VS/DS01/DS100

phone

From Hotel Guest’s 124i/384i
Keyset

From Hotel Guest’s 124i/384i
Sin

le Line phone

From Hotel Guest’s Portrait
phone

Press MSG key (Or, dial *6 if no key)
code

Press Voice Mail key (Or, press CALL key, dial *8 )
requested, dial security code

Dial *8

Press SPK
Lo

If requested, dial security code

z

Press ICM

z

,

then dial * (Or, just press Mailbox

on Key) z If requested, dial security code

If requested, dial security

z

If

z

4 Forest Parkway, Shelton, CT 06484

Part No. 17526QRA01 April 1997
Issue 1-0 Printed in U.S.A

TEL: [phone] FAX: [phone]

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