NVM-2
Voice Mail
with Automated Attendant
Set Up Guide
Part No. 17690SET02
Issue 1-0, December 1997 (2412)
4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: 203-926-5400 FAX: 203-929-0535
This manual has been developed by Nitsuko America. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:
Nitsuko America, Telecom Division
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America
also reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America
shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or
consequential damages in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of Nitsuko America.
1997 by Nitsuko America. All Rights Reserved
4 Forest Parkway
Shelton, CT 06484
Printed in U.S.A.
Table of Contents
Introducing NVM-2
Welcome to NVM-2.......................................................................................................1
Default Voice Mail Setup...............................................................................................2
Default Automated Attendant Answering.......................................................................2
Default Automated Attendant Dialing Menu..................................................................2
Getting NVM-2 Up and Running
STEP 1: Check Equipment........................................................................................4
STEP 2: Observe Safety Precautions........................................................................6
STEP 3: Install Your Phone System..........................................................................6
STEP 4: Install NVM-2 and Batteries.......................................................................7
STEP 5: Connect NVM-2 with Your Phone System.................................................8
STEP 6: Program NVM-2 for the Correct Phone System.......................................10
STEP 7: Program Your Phone System for Voice Mail...........................................16
STEP 8: Set NVM-2 Time and Date.......................................................................16
STEP 9: Call (Log Onto) a Subscriber Mailbox .....................................................16
STEP 10: Try Out the Automated Attendant ............................................................17
STEP 11: Re-record the Main Greeting (Instruction Menu).....................................17
STEP 12: Customize 3 Basic Subscriber Mailbox Features......................................18
Issue 1-0 Table of Contents ◆◆ i
Table of Contents
Issue 1-0 Table of Contents ◆◆ ii
The NVM-2 Automated Attendant:
The NVM-2 Voice Mail System:
About This Guide
Introducing NVM-2
Welcome to
NVM-2
Voice Mail &
Automated
Attendant
for Your
Phone
System
•
Answers your incoming calls with a recorded main greeting (also called an
Instruction Menu). It typically begins with the phrase
company
anytime you wish. Or, you can use the default.
•
Lets outside callers press digits on their Touch Tone phone to process their own call.
If you wish, you can customize the dialing options for callers (i.e.,
1. For customer Service, press 2. For Joe, press 3. etc
default selection of dialing options.
•
Lets an Automated Attendant caller leave a recorded message for an extension if the
extension is busy, does not answer, or is in Do Not Disturb mode. Or, the caller can
return to the Automated Attendant Instruction Menu.
•
Provides a Subscriber Mailbox for each Portrait Phone System extension user. This
Subscriber Mailbox holds the recorded messages, lets the extension users record and
send messages to each other, plus more.
followed by a list of dialing options. You can customize this main greeting
Thank you for calling XYZ
For Sales, press
. ). Or, you can use the
This guide explains how to get the NVM-2 up and running with any of the phone systems
that can integrate with it: the Portrait, Nitsuko 124i, the Onyx VS or Businesscom DS01
Phone Systems. When you are done with the setup procedure, each phone system
extension will have a Subscriber Mailbox and the Automated Attendant will answer calls
using the default main greeting and dialing options. To customize NVM-2, see the
NVM-2 Programming Guide.
Issue 1-0 Introducing NVM-2 ◆◆ 1
Introducing NVM-2
Default
Voice Mail
Setup
Default
Automated
Attendant
Answering
Default
Automated
Attendant
Dialing
Menu
•
The default numbering of Subscriber Mailboxes that NVM-2 provides depends on
the phone system (Portrait, VS, DS01 or 124i) that you install. However, the default
database for all three phone systems provides 23 Subscriber Mailboxes and reserves
one extension number for connecting a FAX machine. You can change the number
assigned to the FAX machine or convert it to a Subscriber Mailbox if you don’t have
a FAX. This will increase your total number of Subscriber Mailboxes to 24.
•
NVM-2 lets extension users know when they have a new message in their Subscriber
Mailboxes. The Message Lamp on Key Phones is blinking when the mailbox has a
new message. Single Line Phone users receive stutter dial tone (for a few seconds
when they lift the handset if there is a new message.)
•
After leaving a message in a Subscriber Mailbox, an Automated Attendant caller can
dial 0 (zero) to reach the lowest numbered extension in the system (which is
frequently an operator extension).
•
By default, the Automated Attendant answers with this recorded main greeting
(Instruction Menu):
phone please dial the extension number you wish to reach or dial zero for
assistance. If you are calling from a Rotary Dial phone, please stay on the line for
assistance.
•
NVM-2 lets the Automated Attendant play different main greetings according to
schedules that are based on the day(s)/date and time. For example, you can set up a
schedule for typical business workdays (Monday-Friday, starting at
9:00 AM). Then you can set up another schedule for typical off-hours (MondayFriday, starting at 5:00 PM). This way you can have two main greetings: one for
workdays, one for off-hours. These schedules are already set up as default.
You can customize a dialing menu using Keys 0-8. Keys 9, * and # are permanently
fixed for certain function (described in the list below). You can also let callers dial
extension numbers or mailbox numbers.
By default, the dialing menu is as follows:
•
Press 0 (zero) or wait on the line for the operator (during the workday schedule).
Press 0 (zero) or wait on the line to record a message for the operator (during the offhour schedule).
This can be re-recorded at any time.
Thank you for calling. If you are calling from a Touch Tone
•
Dial a Subscriber extension number to transfer to that extension. If the extension is
busy, does not answer, or is in Do Not Disturb, what the caller hears next depends on
the phone system. With the Portrait phone system, the caller hears,
leave a message for extension XX.
caller two choices: Press 1 to leave a message or press 2 for other options. If callers
press 1, they can leave a recorded message in the Subscriber’s mailbox. If callers
press 2, they return to the Instruction Menu.
•
Press 9 to hang up the call (this cannot be changed).
•
Issue 1-0 Introducing NVM-2 ◆◆ 2
Press * and a Subscriber extension number to leave a recorded message in that
mailbox (this cannot be changed).
With the 124i, VS, or DS01, NVM-2 gives the
At the tone,
Introducing NVM-2
•
Press # and a Subscriber Mailbox Number to log onto that mailbox and listen to the
messages and/or use other Voice Mail features (this cannot be changed).
Note:
(1) The actions for Keys 4-8 are undefined in the Portrait. In the VS, DS01
and the 124i, the action for Keys 1-2 and 4-8 are undefined.
(2) There is also a “Time-out” function. The Time-out function determines
what the Automated Attendant does with a call if the caller doesn’t do
anything for 7 seconds after the main greeting (Instruction Menu) finishes
playing. By default, the Time-Out function works one of two ways depending
on whether the Time-Out occurs during the workday schedule or during the
off-hours schedule. During the workday schedule, by default, the Automated
Attendant sends the caller to the operator extension. During off-hours, the
caller can press 0 (zero) to leave a message for the operator extension.
Issue 1-0 Introducing NVM-2 ◆◆ 3
System Equipment Requirements:
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NVM-2 Equipment Requirements:
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Getting NVM-2 Up and Running
•
STEP 1
Check
Equipment
Be sure you have the correct phone system equipment. See your phone system
installation manual for details.
•
For each NVM-2 port, you will need an analog station port from the phone system.
For the Portrait, the analog station ports are provided through the Portrait Voice
Mail Interface Unit (P/N 82440). Each Voice Mail Interface Unit supports two
Voice Mail ports.
For the Portrait Phone S
•
You will need one of the following Portrait setups:
Setu
1:
- Portrait 824 main cabinet (P/N 82400) with software version 2.1B or higher
2CO/8STA PCB (P/N 82402A).
The NVM-2 ports must be connected to the 2CO/8STA PCB(P/N 82402A).
Note:
(station ports 8-25, which are stations 9-16)
stem:
and
OR
- Portrait 824 main cabinet (P/N 82400A) with software version 2.1B or higher.
2:
Setu
The NVM-2 ports must be connected to station ports 1-8 (stations 10-17).
Note:
OR
- Portrait 824 main cabinet (P/N 82400A) with software version 2.1B or higher
3:
Setu
2CO/8STA PCB (P/N 82402).
The NVM-2 ports may be connected to any station port.
Note:
and
For the Nitsuko 124i Phone S
•
Port on the ASTU Card
stem:
For the On
•
Keyset port with an ASI (P/N 89749) (one per Voice Mail port) or a Dual OPX/ASI
x VS or Businesscom DS01 Phone Systems:
(P/N 88750 Series 2) (supports two voice mail ports)
•
Software required in a Single Cabinet: Version Y4.0 or higher, (P/N 88529 Series
Y2)
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 4
•
NVM-2 cabinet (see Figures 1 and 2)
•
NVM-2 AC power adapter, AC outlet (120V, 60Hz)
•
Modular line cord(s) (2-wire or 4-wire)
•
RJ 14 to RJ 11 Adapter or RJ 14 Jack.
IMPORTANT
•
8 alkaline AA batteries to
event of a
ower failure. If the Voice Mail does not have batteries and a power
failure occurs, all
revent loss of messages and programming in the
ramming options will return to default values.
(Batteries not included.)
Getting NVM-2 Up and Running
Figure 1: NVM-2 Cabinet (Back Panel)
Figure 2: NVM-2 Cabinet (Front Panel)
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 5
Phone System Safety Precautions:
NVM-2 Safety Precautions:
Getting NVM-2 Up and Running
STEP 2
See the Phone System Installation Manual
Observe
•
Safety
Precautions
Do not expose this product to rain or any type of moisture.
•
Do not locate the unit near heating appliances.
•
Do not expose the operating unit to direct sunlight.
•
Locate the unit away from devices that generate electrical noise like
fluorescent lamps and motors.
•
Protect the unit from dust, high temperatures, and vibration.
•
Do not place any covering over the unit while it is in operation.
•
Do not obstruct the ventilation holes on the sides of the unit.
•
Allow at least two inches of clearance from any adjacent surface.
•
The environment must be 50 to 104 deg F (10 to 40 deg C); 10-90 % relative
humidity (non-condensing)
STEP 3
Install Phone
System
Install the phone system (if it is a new installation) in accordance with the phone
system installation manual.
IMPORTANT NOTE ABOUT THE OUTSIDE LINES
You should request, from your telephone company, that your outside lines have
the following feature:
telephone company apply an open of at least 800 milliseconds. If this feature is
not available in your area, request that continuous dial tone be sent upon
disconnect from the far end (that is, when an Automated Attendant caller hangs
up). These type of outside lines prevent the unwanted recording of silence. This
can happen when an Automated Attendant caller records a message and hangs ups
and the NVM-2 is unable to detect the hang up.
open loop flash disconnect supervision
. Request that your
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 6
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Getting NVM-2 Up and Running
Read the instructions next to ➊➊ below, then look for ➊➊ on
STEP 4
Install NVM-2 and
Batteries
Figure 3. Repeat for step 2.
➊
Plug the NVM-2 power supply cord into the connector labeled “18VAC.”
Place the adapter box into a 120V, 60 Hz grounded outlet.
➋
Install (or replace) the batteries as follows:
WARNING: Without batteries, NVM-2 will lose its messages and
and without power, all options go to their default values. You will
know that the batteries are low or not installed when the LEDs on the
front of the cabinet are flashing. The System Administrator Mailbox
also receives a message stating that there is a problem with system
•
•
•
•
•
ramming if there is a power failure. Without batteries installed
ower and to notify the System Administrator.
Make sure the NVM-2 power adapter is connected.
Gently pull out the knobs on the battery compartment cover.
Slide the battery holder out.
Install batteries. Match their polarities to markings on the case.
Push the battery holder back into place, and push in the knobs. the
➌
Place NVM-2 on any sturdy flat surface.
OR
Mount NVM-2 on a wall using the screw slots located on the bottom of the
cabinet. Make sure the ventilation slots are located on the top and bottom
and the battery case is on the lower side. Position the cabinet in such a
way that the LEDs are not blocked from view.
Figure 3: Installing NVM-2
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 7
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Getting NVM-2 Up and Running
STEP 5
Connect NVM-2
to You Phone
System
Instructions for Installing a Portrait Phone System:
Read the instructions next to ➍➍ below and look for ➍➍ on
Figure 4. Repeat for step 5.
❹
Plug one end of a modular line cord into Voice Mail Port 1 on NVM-2.
Plug the other end into an RJ14 to RJ11 adapter or RJ 14 jack. Plug the
adapter into the Voice Mail Interface Unit using another 4-wire modular
line cord. The RD/GR pair corresponds to Voice Mail Port 1. Using a 4-
wire modular line cord, connect Line 1 on the Voice Mail Interface Unit to
a Station Port on the Portrait. (Remember to connect L1 to the Station
Port based on the Portrait Setup you have. See Portrait Phone System
Requirements.)
❺
Repeat step 4 for Voice Mail Port 2 (your NVM-2 system may have Voice
Mail Ports 3 and 4 installed. If so, repeat step 4 for Voice Mail Ports 3
and 4 using a second Voice Mail Interface Unit).
IMPORTANT NOTE
Extensions will receive notification of new messa
Waitin
Voice Mail
lights and stutter dial tone for single line phones) only if
ort 2 is connected to the Portrait Phone System.
es (blinking Message
Figure 4: Connecting NVM-2 to the Portrait Phone System
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 8
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Getting NVM-2 Up and Running
STEP 5
Connect NVM-2
to You Phone
System (cont’d)
Instructions for Installing a 124i, VS or DS01 Phone System:
Read the instructions next to ➍➍ below and look for ➍➍ on
Figure 5. Repeat for
❹
Plug one end of a modular line cord into Voice Mail Port 1 on the NVM-2.
Plug the other end into an RJ14 to RJ11 adapter or RJ 14 jack. Plug L1
(or RD/GR pair) into a port on the phone system.
❺
Repeat
Extensions will receive notification of new messa
Waitin
Mail
➎➎.
➍
for Voice Mail Port 2 (as well as 3 and 4) if installed.
IMPORTANT NOTE
es (blinking Message
lights and stutter dial tone for single line phones) only if Voice
ort 2 is connected to the Phone System.
Figure 5: Connecting NVM-2 to 124i, VS or DS01 Phone System
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 9
Set Security Code for System Administrator (extension 10)
1.
y
g
2.
3.
4.
Change the Installed Phone System
p
To change the installed phone system:
1.
y
g
2.
3.
4.
5.
6.
Integrating the Portrait with NVM-2
Program 65- Voice Mail Ports
Program 7 - Incoming Line Access/Audible
Program 23 -Unscreened Transfer Recall
Getting NVM-2 Up and Running
STEP 6
Program NVM-2
for the Correct
Phone System
You have to set up the NVM-2 so that it recognizes the
phone system you installed. The default phone system that
is installed is the Portrait. To change this phone system:
You must set a security code for extension 10 before you can change the phone
system that is installed.
To set the security code for extension 10:
You must log onto the System Administrator Mailbox (which is extension
10): From an
Number, dial 9*, wait for Main Greetin
Press OP for Mailbox Options.
Press S for Set Security Code.
Follow the voice prompts to set security code for extension 10.
After you set the security code for extension 10, you can change the default
hone system that is installed.
Log onto the System Administrator Mailbox (extension 10). From an
extension, get intercom dial tone, dial NVM-2 Master Number, dial 9*,
wait for Main Greetin
At the Main Menu, press DM for the Database Management Menu.
Press SI for System Initialization.
Press 3 to initialize the Voice Mail database for a particular phone system.
‘Enter the code below corresponding to the phone system you installed:
Enter #. Enter the security code. Follow the voice prompts.
extension, get intercom dial tone, dial NVM-2 Master
, dial #, dial 10.
, dial #, dial 10.
1 - Portrait
2 - 124i
3 – VS/DS
Certain Functions in the phone system require specific
entries when you integrate with NVM-2.
STEP 7
The following list tells you which phone system programs you must setup for
Program Your
Phone System
for Voice Mail
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 10
integrating with NVM-2. See the programming manual for your phone system for
instructions on how you program the phone system.
General Programming
Use this program to identify the Portrait stations connected to NVM-2.
Use this program to enter the lines that should ring the NVM-2.
Use this program to determine how long a call rings an extension before going
to NVM-2.
Forwarding Extensions to NVM-2
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Getting NVM-2 Up and Running
NVM-2 uses unsupervised transfers with the Portrait Phone System. This means
that extension users must forward their calls to NVM-2 in order for outside
callers to leave a message. Forwarding to NVM-2 is required so that an outside
caller reaches the user’s mailbox after hearing the main greeting or after directl
calling an extension that is busy, in Do Not Disturb or does not answer.
To forward calls from a Keyset to NVM-2:
1. Press SPK.
2. Press TRF.
3. Dial NVM-2 Direct Log-On Number (98).
4. Dial Call Forwarding Code:
0 - All Calls
1 – Busy
2 - No-Answer
3 - Busy/No Answer
5. Press SPK.
To cancel Call Forwarding to NVM-2 from a Keyset:
1. Press SPK.
2. Press TRFR twice.
3. Press SPK.
To forward calls from a Single Line to NVM-2:
1. Go off hook.
2. For Dial Plan 1: Dial 63
OR
For Dial Plan 2 with 1 as a Line Access Code:
Dial 053 (default).
OR
For Dial Plan 2 with 0 as a Line Access Code:
Dial 953.
3. Dial NVM-2 Direct Log-On Number (98).
Dial Call Forwarding Code:
0 - All Calls
1 - Busy
2 - No-Answer
3 – Busy/No Answer
4. Hang up.
To cancel Call Forwarding to NVM-2 from a Single Line:
1. Go off hook.
2. For Dial Plan 1: Dial 69 (to cancel 63).
For Dial Plan 2 with 1 as Line Access Code:
Dial 059 (to cancel 053) (default).
For Dial Plan 2 with 0 as Line Access Code:
Dial 959 (to cancel 953).
3. Hang up.
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 11
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0401 - Tenant Group Options, Part A, Item 18: SLT Answering Mode
0401 - Tenant Group Options, Part A, Item 23: DIL Call Waiting
0405 – System Timers (Part A), Item 10: Intercom Interdigit Time
0405 – System Timers (Part A), Item 62: DIL No Answer Recall Time
0405 – System Timers (Part A), Item 65: Record Alert Tone Interval Time
0406 – COS Options, Item 57: Continued Dialing
0516 – Voice Mail Master Number
0901 – Basic Trunk Port Setup (Part A), Items 14-17: Trunk Service Type
0909 – Extension Ring Group Assignment
0910 – Trunk Ring Group Assignment
Getting NVM-2 Up and Running
General Programmin
Enter 1 for this option to enable Conversation Record
If setting up Immediate Voice Mail Overflow, enter 0. If setting up Delayed
Voice Mail Overflow, enter 1.
Set the interval a transferred call waits at a forwarded extension before routing
to the called extension’s mailbox (Program 0401 Item 23=10).
If setting up Delayed Voice Overflow, enter a timer value greater than 0.
Overflow will occur after this interval (provided the other related
programming is correct). If setting up Immediate Voice Mail Overflow, enter
0.
Set the interval between Voice Mail Conversation Record alerts. The alert is
two short beeps followed by a programmable interval of silence.
Enable Continued Dialing (1) for all extensions that will dial Voice Mail
features.
Assign an extension number and name for the Voice Mail Master Number. Be
sure the number you select does not correspond to an installed extension or
feature. Consider picking a number that is outside the normal extension
numbering range (e.g., 500).
9.
Assign Service Type 4 to each trunk you want to ring into Voice Mail as a
Direct Inward Line (DIL).
To enable Voice Mail Overflow, assign selected extensions to a Ring Group
that will ring for unanswered DILs to Voice Mail ports. Enter 1 to enable
overflow ringing.
To enable Voice Mail Overflow, assign the Voice Mail Overflow DILs to the
Ring Group specified in program 0909 above. This allows calls on the DILs
to ring other extensions when all Voice Mail ports are busy.
Integrating the 124i with NVM-2
Do not select a number that begins with 1, 8 or
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 12
0917 – DIL Assignment
0919 – DIL No Answer Destination
1001 – Basic Extension Port Setup (Part A), Item 5: Terminal Type
1003 – Extension (Department) Groups
1005 – Class of Service
1006 – Programming Function Keys
1017 – Voice Mail Port Assignment
Getting NVM-2 Up and Running
Assign a Voice Mail port as the DIL destination for each trunk that should
directly ring into Voice Mail. If all Voice Mail ports are in the same unique
Extension (Department) Group (see Program 1003 below), the DIL will ring
another Voice Mail port if its assigned port is busy.
For Delayed Voice Mail Overflow, enter the Ring Group that unanswered
DILs to Voice Mail will ring after the DIL Call Waiting time (Program 0405
Item 62).
Set all ASTU ports used for Voice Mail as type 1.
Put all the Voice Mail ports in an extension group. This allows DILs to Voice
Mail to ring other Voice Mail ports when the DILs assigned port is busy.
Assign a Class of Service (1-15) to an extension.
Assign a Voice Mail key to an extension (code 1059). (Optional) Assign a
Voice Mail Record key to an extension code (1060)
(Optional) Assign a Personal Answering Machine Emulation key (code 1072).
Assign single line (ASTU PCB) ports as Voice Mail ports. The system allows
up to 4 Voice Mail ports.
.
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 13
E2 – Circuit Type
E5 – Hunt Type
EA – Master Extension Number (for UCD Hunt Group)
EK – Voice Mail (VX) Port
E9 – Direct Trunk Termination
E1 – Night Call Routing
FC1 – Reset System Queues
FC3 – Reset VX Flag (Telephone Message Waiting Lamps)
K – Keyset Programming
Getting NVM-2 Up and Running
Terminal Programming: E – Extension Setup
Assign a circuit type 51 to each VX port.
Program each VX port with Hunt Type 06.
Program each VX port with the Master Extension Number assigned in QP
programming (next page).
Enable this option for each VX port.
For each trunk that the Voice Mail should answer, terminate the trunk to the
VX Master Extension Number (see QP on next page).
For each trunk that the Voice Mail should answer at night, terminate the trunk
to the VX Master Extension Number (see QP). For this night application,
make sure the trunk’s E9 entry is 300.
Terminal Programming: FC – Parameter Reset
Reset the system queues after installing the Voice Mail.
For a first time installation, use this option to reset the telephone Message
Waiting Lamps.
Telephone Terminal Programming: K – Key Data
If desired, designate a key as a Record key (type R) to let the Keyset user
record conversations.
Integrating VS or DS01 with NVM-2
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 14
QP – Mailbox Installed
QP – VX Master Extension
Program 14
Program 18 (I)
Program 3
Program 19
Program 12
Program 17
Program 16
Getting NVM-2 Up and Running
Terminal Programming: Q – System Parameters
Enable this option. This lets the phone system know that the Voice Mail is
connected to it.
Select one of the VX ports (from E2) as the VX Master Extension Number.
Telephone Programming
These are the programs to use if you are going to program the VS or DS01
through an extension in the telephone system. Use the programs in the order
listed.
Assign circuit type 51 to each VX port.
Assign the Voice Mail feature to each VX port selected in Program 14.
Indicate that Voice Mail is installed and select a VX Master Extension
Number. The VX Master Extension Number can be any of the VX ports
designated in Program 14.
Set up a UCD Hunt Group as follows:
- Hunt Type = 05
- Master Extension = VX Master Ext No. assigned in Program 3
- Overflow extension = Operator extension that you assigned to the VX
Master Extension Number in Program 18 (l)
- UCD Members – VX extensions you selected in Program 18
Directly terminate each line that the Automated Attendant should answer to
the VX Master Extension Number you selected in Program 3
Assign a Record key to an extension if required.
Assign each VX port (selected in Program 14) outgoing access to the lines
used for Message Notification.
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 15
To set the NVM-2 time and date from the System Administrator Mailbox
(which is the lowest numbered extension):
1.
g
y
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y
2.
3.
4.
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5.
p
To call a Subscriber Mailbox from its own (corresponding) extension:
1.
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y
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y
2.
3.
Getting NVM-2 Up and Running
STEP 8
Set NVM-2 Time
and Date
From your Portrait extension: Press SPK, press ICM, dial NVM-2 Direct
Lo
-On Number (98) (or press Mailbox Logon key).
From
our 124i extension: Press Voice Mail key. (Or, press CALL key, dial
*8. On Sin
From
dial *6.
Wait for NVM-2 to answer.
Dial SA for System Administrator Menu.
Dial TI for System Time. Follow the voice prompts. When done, with
settin
Press DT for System Date. Follow the voice prompts. When done, follow
the voice
le Lines: dial *8).
our VS/DS01: Press Intercom key, press MSG key. On Single Lines,
the time, go to step 5.
rompts for exiting.
The basic setup is complete. The default NVM-2 is up and
running.
•
By default, there are 23 Subscriber Mailboxes. One extension number is
reserved for a FAX machine (extension 17 for the Portrait; extension 308 for
124i, VS/DS01.) You
Mailbox if you don’t want a FAX or your system does not allow one.
•
The Automated Attendant will answer incoming calls. When the Automated
Attendant answers, callers can dial extension number to transfer to those
extensions, and more.
can change
this number
or convert
it to a Subscriber
STEP 9
Call (Log Onto)
a Subscriber
Mailbox
Steps 9 and 10 show you how to verify the Subscriber Mailboxes and the
Automated Attendant operation.
From your Portrait extension: Press SPK, press ICM, dial NVM-2 Direct
Lo
-On Number (98) (or press Mailbox Logon key).
From
our 124i extension: Press Voice Mail key. (Or, press CALL key, dial
*8. On Sin
From
dial *6.
Wait for the voice prompt,
Message, press RS. For a help message, press 0. Ready.
Listen for the above voice prompt. If you do not hear it, return to step 3
Install Phone System)
(
le Lines, dial *8).
our VS/DS01: Press Intercom key, press MSG key. On Single Lines,
You have no messages. To record and send a
.
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 16
Suggestions for the Instruction Menu:
To change the Instruction Menus from the System Administrator (which is
the lowest numbered extension):
1.
g
y
g
y
2.
3.
4.
y
g
g
5.
Getting NVM-2 Up and Running
Call in on one of your outside lines and wait for the
STEP 10
Try Out the
Auto Attendant
Automated Attendant to answer.
The Automated Attendant will say the following main greeting, which is called an
Instruction Menu:
phone please dial the extension number you wish to reach or dial 0 (zero) for
assistance. If you are calling from a Rotary Dial phone, please stay on the line
for assistance.
The Automated Attendant allows callers to select from a dialing menu.
To change the dialing menu, see the Programming Guide. For now, leave the
dialing menu alone and go on to step 11.
You may want to change the Main Greeting (Instruction Menu)
STEP 11
Re-record the
Main Greeting
(Instruction
Menu)
before doing any other Auto Attendant programming.
By default, you can have two main greetings (Instruction Menus) --- one for each
of the time periods listed below:
•
Monday to Friday, starting at 9:00 AM. This is for typical workweek days.
•
Monday to Friday, starting at 5:00 PM. This is for typical business offhours.
Thank you for calling. If you are calling from a Touch Tone
•
If NVM-2 is in your business, it is common to say
XYZ Company. Please dial...
•
When it comes to recording the dialing options, use the default menu
(explained in the beginning of this guide) as an example. You may want to
add the instructions for leaving a Quick Message (press the * key and dial the
extension number).
From your Portrait extension: Press SPK, dial ICM, dial NVM-2 Direct
Lo
-On Number (98) (or press Mailbox Logon key).
From
our 124i extension: Press Voice Mail key. (Or, press CALL key, dial
*8. On Sin
From
dial *6.
Wait for the voice prompt,
Message, press RS. For a help message, press 0. Ready.
Dial SA for System Administrator Menu.
Dial I for Instruction Menu: Follow the voice prompts. When NVM-2 asks
ou to enter the mailbox number for the Instruction Menu, do the following:
- To chan
- To chan
When done, follow the voice prompts for exiting the System Administrator
Menu.
le Lines, dial *8).
our VS/DS01: Press Intercom key, press MSG key. On Single Lines,
You have no messages. To record and send a
e the workday Instruction Menu, enter 802.
e the off-hours Instruction Menu, enter 803.
Thank you for calling
To set up different time periods (schedules) for the main greetings, see the
Programming Guide.
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 17
Getting NVM-2 Up and Running
They are: Mailbox Greeting, Mailbox Security Code, and
STEP 12
Customize 3
Basic
Subscriber
Mailbox
Features
Mailbox Name. Subscribers do this from their own mailbox.
•
The typical recorded Mailbox Greeting is
answer the phone right now...
default, Automated Attendant callers can dial 0 (zero) during or after the
greeting to transfer to the lowest numbered extension as well as enter an
extension number. Subscribers can include this information in their
greetings.
•
The Mailbox Security Code is a lock for the Subscriber Mailbox. The code
can be up to 6 digits long. No one can log onto the mailbox without entering
the code.
•
A recorded Mailbox Name will play in voice prompts instead of the
corresponding extension or mailbox number. In other words, NVM-2 will
say
See the User’s Guide for instructions.
John does not answer
Hello. This is John. I can’t
One special note about the greeting: By
instead of
Extension XX(X) does not answer
.
Issue 1-0 Getting NVM-2 Up and Running ◆◆ 18
Nitsuko America, Telecom Division
4 Forest Parkway
Shelton, CT 06484
TEL: 203-926-5400
FAX: 203-929-0535
Other Important Telephone Numbers
Sales...............................................................................203-926-5450
Customer Service...........................................................203-926-5444
Customer Service FAX:.................................................203-926-5454
Technical Service...........................................................203-925-8801
Discontinued Product Service........................................900-990-2541
Technical Training:........................................................203-926-5430
Emergency Technical Service (After Hours).................203-929-7920
(Excludes discontinued products)
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