Nitsuko NVM-2 User Guide

NVM-2

Voice Mail
with Automated Attendant

Set Up Guide

Part No. 17690SET02
Issue 1-0, December 1997 (2412)

4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484 TEL: [phone] FAX: [phone]

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or
suggestions for improving this manual would be appreciated. Forward your remarks to:

Nitsuko America, Telecom Division

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This manual is subject to change without notice and
Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America
also reserves the right, without prior notice, to make changes in equipment design or components as it deems
appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America
shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or
consequential damages in connection with the use of this manual. This document contains proprietary information
that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced
without prior written consent of Nitsuko America.

1997 by Nitsuko America. All Rights Reserved



4 Forest Parkway

Shelton, CT 06484

Printed in U.S.A.

Table of Contents

Introducing NVM-2

Welcome to NVM-2.......................................................................................................1

Default Voice Mail Setup...............................................................................................2

Default Automated Attendant Answering.......................................................................2

Default Automated Attendant Dialing Menu..................................................................2

Getting NVM-2 Up and Running

STEP 1: Check Equipment........................................................................................4

STEP 2: Observe Safety Precautions........................................................................6

STEP 3: Install Your Phone System..........................................................................6

STEP 4: Install NVM-2 and Batteries.......................................................................7

STEP 5: Connect NVM-2 with Your Phone System.................................................8

STEP 6: Program NVM-2 for the Correct Phone System.......................................10

STEP 7: Program Your Phone System for Voice Mail...........................................16

STEP 8: Set NVM-2 Time and Date.......................................................................16

STEP 9: Call (Log Onto) a Subscriber Mailbox .....................................................16

STEP 10: Try Out the Automated Attendant ............................................................17

STEP 11: Re-record the Main Greeting (Instruction Menu).....................................17

STEP 12: Customize 3 Basic Subscriber Mailbox Features......................................18

Issue 1-0 Table of Contents ◆◆ i

Table of Contents

Issue 1-0 Table of Contents ◆◆ ii

The NVM-2 Automated Attendant:

The NVM-2 Voice Mail System:

About This Guide

Introducing NVM-2

Welcome to

NVM-2

Voice Mail &

Automated

Attendant

for Your

Phone

System

•

Answers your incoming calls with a recorded main greeting (also called an
Instruction Menu). It typically begins with the phrase

company

anytime you wish. Or, you can use the default.

•

Lets outside callers press digits on their Touch Tone phone to process their own call.
If you wish, you can customize the dialing options for callers (i.e.,

1. For customer Service, press 2. For Joe, press 3. etc

default selection of dialing options.

•

Lets an Automated Attendant caller leave a recorded message for an extension if the
extension is busy, does not answer, or is in Do Not Disturb mode. Or, the caller can
return to the Automated Attendant Instruction Menu.

•

Provides a Subscriber Mailbox for each Portrait Phone System extension user. This
Subscriber Mailbox holds the recorded messages, lets the extension users record and
send messages to each other, plus more.

followed by a list of dialing options. You can customize this main greeting

Thank you for calling XYZ

For Sales, press

. ). Or, you can use the

This guide explains how to get the NVM-2 up and running with any of the phone systems
that can integrate with it: the Portrait, Nitsuko 124i, the Onyx VS or Businesscom DS01
Phone Systems. When you are done with the setup procedure, each phone system
extension will have a Subscriber Mailbox and the Automated Attendant will answer calls
using the default main greeting and dialing options. To customize NVM-2, see the
NVM-2 Programming Guide.

Issue 1-0 Introducing NVM-2 ◆◆ 1

Introducing NVM-2

Default

Voice Mail

Setup

Default

Automated

Attendant

Answering

Default

Automated

Attendant

Dialing

Menu

•

The default numbering of Subscriber Mailboxes that NVM-2 provides depends on
the phone system (Portrait, VS, DS01 or 124i) that you install. However, the default
database for all three phone systems provides 23 Subscriber Mailboxes and reserves
one extension number for connecting a FAX machine. You can change the number
assigned to the FAX machine or convert it to a Subscriber Mailbox if you don’t have
a FAX. This will increase your total number of Subscriber Mailboxes to 24.

•

NVM-2 lets extension users know when they have a new message in their Subscriber
Mailboxes. The Message Lamp on Key Phones is blinking when the mailbox has a
new message. Single Line Phone users receive stutter dial tone (for a few seconds
when they lift the handset if there is a new message.)

•

After leaving a message in a Subscriber Mailbox, an Automated Attendant caller can
dial 0 (zero) to reach the lowest numbered extension in the system (which is
frequently an operator extension).

•

By default, the Automated Attendant answers with this recorded main greeting
(Instruction Menu):

phone please dial the extension number you wish to reach or dial zero for
assistance. If you are calling from a Rotary Dial phone, please stay on the line for
assistance.

•

NVM-2 lets the Automated Attendant play different main greetings according to
schedules that are based on the day(s)/date and time. For example, you can set up a
schedule for typical business workdays (Monday-Friday, starting at
9:00 AM). Then you can set up another schedule for typical off-hours (Monday­Friday, starting at 5:00 PM). This way you can have two main greetings: one for
workdays, one for off-hours. These schedules are already set up as default.

You can customize a dialing menu using Keys 0-8. Keys 9, * and # are permanently
fixed for certain function (described in the list below). You can also let callers dial
extension numbers or mailbox numbers.

By default, the dialing menu is as follows:

•

Press 0 (zero) or wait on the line for the operator (during the workday schedule).
Press 0 (zero) or wait on the line to record a message for the operator (during the off­hour schedule).

This can be re-recorded at any time.

Thank you for calling. If you are calling from a Touch Tone

•

Dial a Subscriber extension number to transfer to that extension. If the extension is
busy, does not answer, or is in Do Not Disturb, what the caller hears next depends on
the phone system. With the Portrait phone system, the caller hears,

leave a message for extension XX.

caller two choices: Press 1 to leave a message or press 2 for other options. If callers
press 1, they can leave a recorded message in the Subscriber’s mailbox. If callers
press 2, they return to the Instruction Menu.

•

Press 9 to hang up the call (this cannot be changed).

•

Issue 1-0 Introducing NVM-2 ◆◆ 2

Press * and a Subscriber extension number to leave a recorded message in that
mailbox (this cannot be changed).

With the 124i, VS, or DS01, NVM-2 gives the

At the tone,

Introducing NVM-2

•

Press # and a Subscriber Mailbox Number to log onto that mailbox and listen to the
messages and/or use other Voice Mail features (this cannot be changed).

Note:

(1) The actions for Keys 4-8 are undefined in the Portrait. In the VS, DS01

and the 124i, the action for Keys 1-2 and 4-8 are undefined.

(2) There is also a “Time-out” function. The Time-out function determines

what the Automated Attendant does with a call if the caller doesn’t do
anything for 7 seconds after the main greeting (Instruction Menu) finishes
playing. By default, the Time-Out function works one of two ways depending
on whether the Time-Out occurs during the workday schedule or during the
off-hours schedule. During the workday schedule, by default, the Automated
Attendant sends the caller to the operator extension. During off-hours, the
caller can press 0 (zero) to leave a message for the operator extension.

Issue 1-0 Introducing NVM-2 ◆◆ 3

System Equipment Requirements:

y

p

p

p

y

y

NVM-2 Equipment Requirements:

p

p

prog

Getting NVM-2 Up and Running

•

STEP 1

Check

Equipment

Be sure you have the correct phone system equipment. See your phone system
installation manual for details.

•

For each NVM-2 port, you will need an analog station port from the phone system.
For the Portrait, the analog station ports are provided through the Portrait Voice
Mail Interface Unit (P/N 82440). Each Voice Mail Interface Unit supports two
Voice Mail ports.

For the Portrait Phone S

•

You will need one of the following Portrait setups:

Setu

1:

- Portrait 824 main cabinet (P/N 82400) with software version 2.1B or higher
2CO/8STA PCB (P/N 82402A).

The NVM-2 ports must be connected to the 2CO/8STA PCB(P/N 82402A).

Note:

(station ports 8-25, which are stations 9-16)

stem:

and

OR

- Portrait 824 main cabinet (P/N 82400A) with software version 2.1B or higher.

2:

Setu

The NVM-2 ports must be connected to station ports 1-8 (stations 10-17).

Note:

OR

- Portrait 824 main cabinet (P/N 82400A) with software version 2.1B or higher

3:

Setu

2CO/8STA PCB (P/N 82402).

The NVM-2 ports may be connected to any station port.

Note:

and

For the Nitsuko 124i Phone S

•

Port on the ASTU Card

stem:

For the On

•

Keyset port with an ASI (P/N 89749) (one per Voice Mail port) or a Dual OPX/ASI

x VS or Businesscom DS01 Phone Systems:

(P/N 88750 Series 2) (supports two voice mail ports)

•

Software required in a Single Cabinet: Version Y4.0 or higher, (P/N 88529 Series
Y2)

Issue 1-0 Getting NVM-2 Up and Running ◆◆ 4

•

NVM-2 cabinet (see Figures 1 and 2)

•

NVM-2 AC power adapter, AC outlet (120V, 60Hz)

•

Modular line cord(s) (2-wire or 4-wire)

•

RJ 14 to RJ 11 Adapter or RJ 14 Jack.

IMPORTANT

•

8 alkaline AA batteries to
event of a

ower failure. If the Voice Mail does not have batteries and a power

failure occurs, all

revent loss of messages and programming in the

ramming options will return to default values.

(Batteries not included.)