80000MFH02
July 2000
Multibutton Telephone
Feature Handbook
Your Multibutton Display Telephone
80000 - 64
BIN 1 BIN 2 BIN 3 BIN 4 BIN 5
CLEAR
BIN 6 BIN 7 BIN 8 BIN 9 BIN 10
CHECK
LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6
LINE 7 LINE 8
LINE 9 LINE 10 LINE 11 LINE 12
ABC DEF
1 2 3
GHI JKL MNOMNO
4 5 6
PQRS TUV
7 8 9
OPER
0
VOL
● Your key assignments may be different than
shown. Ask your communications manager.
● See the inside back cover of this guide for an
illustration of the Super Display telephone.
For Attendants:
Key 11=Night Key
Key 24=Operator Call Key
These keys are
undefined
MW ICM
FLASH DND
DIAL MIC
WXYZ
LND SPK
CONF
HOLD
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This
manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reserves the
right, without prior notice, to make changes in equipment design or components as it
deems appropriate. No representation is made that this manual is complete or accurate in
all respects and Nitsuko America shall not be liable for any errors or omissions. In no event
shall Nitsuko America be liable for any incidental or consequential damages in connection
with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or
reproduced without prior written consent of Nitsuko America.
©2000 by Nitsuko America. All Rights Reserved. Printed in U.S.A.
Table of Contents
About Your Handsfree Options
Handsfree lets you place and answer calls by pressing instead of
•
using the handset.
With Automatic Handsfree, you can press a line key without lifting the
•
handset. Normally, you have Automatic Handsfree.
Use Handsfree Answerback to answer a voice-announced Intercom call
•
by speaking toward your phone — without lifting the handset.
Alphanumeric Display .....................................................1
Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . .1
Alphanumeric Display Contrast Control . . . . . . . . . . . .1
Attendant Position ..........................................................2
Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . .3
Background Music...........................................................4
Barge In ..........................................................................5
Call Coverage Keys..........................................................6
User Programmable Feature . . . . . . . . . . . . . . . . . . . . .6
Call Forwarding ...............................................................7
Call Timer.........................................................................9
Call Waiting / Camp-On..................................................10
Callback ........................................................................11
Caller ID.........................................................................12
Single and Multiple Message Format . . . . . . . . . . . . .12
Caller ID and NVM-Series Voice Mail . . . . . . . . . . . .12
Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . .12
Third Party Caller ID Check . . . . . . . . . . . . . . . . . . .12
Central Office Calls, Answering .....................................14
User Programmable Feature . . . . . . . . . . . . . . . . . . . .14
Central Office Calls, Placing ..........................................15
Conference...................................................................20
Dial Number Preview.....................................................21
Correcting the Displayed Digits . . . . . . . . . . . . . . . . .21
Dial Number Preview Editing Example . . . . . . . . . . .22
Direct Station Selection (DSS).......................................23
User Programmable Feature . . . . . . . . . . . . . . . . . . . .23
Direct Station Selection Console...................................24
Default DSS Console Key Assignments . . . . . . . . . . .27
i
Table of Contents
Direct Station Selection Console...................................28
Directed Call Pickup......................................................29
Directory Dialing............................................................30
Do Not Disturb ..............................................................32
Door Box .......................................................................33
Extension Hunting .........................................................35
Flash..............................................................................36
Forced Trunk Disconnect..............................................37
Group Call Pickup .........................................................38
User Programmable Feature . . . . . . . . . . . . . . . . . . . .38
Group Listen.................................................................39
Group Ring ...................................................................40
Handsfree.....................................................................41
Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .41
User Programmable Feature . . . . . . . . . . . . . . . . . . . .42
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . .43
Headset Compatibility...................................................44
User Programmable Feature . . . . . . . . . . . . . . . . . . . .44
Hold ..............................................................................45
Hotline..........................................................................47
User Programmable Feature . . . . . . . . . . . . . . . . . . . .47
Interactive Soft Keys .....................................................48
Intercom .......................................................................49
Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . .49
User Programmable Feature . . . . . . . . . . . . . . . . . . . .50
Last Number Redial.......................................................51
Meet-Me Conference ....................................................52
Message Waiting...........................................................54
Micro phon e Mut e..........................................................56
Monitor / Silent Monitor ................................................57
Night Service / Night Ring .............................................58
Off-Hook Signaling .......................................................59
User Programmable Feature . . . . . . . . . . . . . . . . . . . .59
Paging...........................................................................60
Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
External Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
User Programmable Feature . . . . . . . . . . . . . . . . . . . .61
ii
Table of Contents
Park...............................................................................62
System Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Personal Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Prime Line Preference...................................................65
Prime Line and Ringing Line Preference . . . . . . . . . .65
User Programmable Feature . . . . . . . . . . . . . . . . . . . .65
Privacy and Privacy Release Groups .............................66
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . .66
Programmable Function Keys........................................67
Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
User Programmable Feature . . . . . . . . . . . . . . . . . . . .71
Removing Lines and Extensions....................................72
Reverse Vo ice Over .......................................................73
Ringing Line Preference................................................75
Prime Line and Ringing Line Preference . . . . . . . . . .75
User Programmable Feature . . . . . . . . . . . . . . . . . . . .76
Save Number Dialed......................................................77
Selectable Display Messaging .......................................78
Entering Additional Characters . . . . . . . . . . . . . . . . .80
Speed Dial.....................................................................81
System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . .84
Entering Speed Dial Names . . . . . . . . . . . . . . . . . . . .87
User Programmable Feature . . . . . . . . . . . . . . . . . . . .87
Split...............................................................................88
Tandem Trunking...........................................................90
User Programmable Feature . . . . . . . . . . . . . . . . . . . .91
Time and Date...............................................................91
Transfer.........................................................................92
Trunk (Line) Queuing and Callback...............................94
Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . .94
Voice Mail......................................................................96
Calling Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . .98
Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . .98
Forwarding Calls to your Mailbox . . . . . . . . . . . . . . .99
Transferring Calls to a Mailbox . . . . . . . . . . . . . . . .100
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . .101
Personal Answering Machine Emulation . . . . . . . . .101
iii
Checking Your Messages . . . . . . . . . . . . . . . . . . . . .102
Message Center Mailbox . . . . . . . . . . . . . . . . . . . . .103
Voice Over ..................................................................104
Volume Controls..........................................................105
The User Programmable Features ...............................106
iv
Alphanumeric Display
Display messages help
you process calls, identify
callers and customize
features.
status messages. The second line displays the Interactive Soft
Key definitions.
If you have a 34-Button Super Display telephone, it provides an
eight-line, 20-character per line alphanumeric display. The first
line displays the date and time (while idle) and feature status messages, just like the 22-Button and 34-Button Display models. Lines
2-8 display the comprehensive Interactive Soft Key definitions.
If you have a 22-Button or
34-Button Display telephone, it
provides a two-line, 20-character
per line alphanumeric display.
The first line displays the date
and time (while idle) and feature
Interactive Soft Keys
Interactive Soft Keys provide intuitive feature access. You’ll no
longer have to remember feature codes to access your telephone’s
most advanced features — because the function of the soft keys
changes as you process your calls. For example, while you’re on
an outside call, just press PARK to park your call in an orbit.
Basic Soft Key instruction is included in this guide. Refer to the
DS2000 Soft Key Glossary (P/N 80000GLO**) for more on your
Interactive Soft Keys.
Alphanumeric Display Contrast Control
When your telephone is idle, you can control the contrast of your
telephone display.
To adjust your display contrast:
1. Press or .
1
Attendant Position
The attendant is the
system’s call processing
focal point.
extension also has the following unique features. Initially, only
your attendant extension has these capabilities. Refer to the individual feature for the specifics.
● Barge In
You can break into a co-worker’s established call.
● Direct Trunk Access
You can dial a code to access an individual outside line.
● Forced Trunk Disconnect
In an emergency, you can release (disconnect) another user’s
active outside call.
● Night Service / Night Ring
If your telephone has a programmed Night Key, you can
press it to put the system in the Night Mode.
● Removing Trunks and Extensions from Service
Remove problem outside lines from service — then return
them to service once the problem is corrected.
● Trunk (Line) Queuing
You can wait in line for a busy trunk to become free.
To call an attendant extension:
If you are an attendant (also called
an operator), you are the system’s
call processing focal point. In
addition to all the features of the
standard keyset, your attendant
1. Press .
2. Dial .
If your system has more than one operator, you
may have to dial 01-04 instead. You can also dial
the attendant’s extension number (e.g., 300).
2
Attendant Position
Attendant Call Queuing
Attendant Call Queuing helps minimize congestion if your attendant extension is the overflow destination for unanswered calls.
As an attendant, your extension is never busy to your co-workers.
Instead, an unlimited number of Intercom calls can queue (i.e., wait
in line) for you to become free. These calls wait on your Operator
Call Key, which is the last Programmable Function Key on your
telephone. This key is off when you’re available and winks on (red)
when co-workers are trying to get through.
To answer a call on your Operator Call Key:
Your Operator Call Key winks on (red) when a
call is waiting.
1. Press your Operator Call Key.
Normally, this places your active outside call on
Hold and answers the waiting call.
3
Background Music
Have your telephone
broadcast music through
the speaker for a more
pleasing work environment.
your system. Background Music automatically turns off when
your phone rings or you receive a paging announcement.
To turn Background Music on and off:
1. Do not lift the handset or press .
2. Press .
Please take note of the following:
In accordance with U.S. copyright law, a license may be required
from the American Society of Composers, Authors and Publishers
(ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are
transmitted through the Background Music feature of telecommunications systems. Nitsuko America hereby disclaims any liability
arising out of the failure to obtain such a license.
Background Music (BGM) sends
music to the speaker in your telephone while it is idle. BGM
requires that your company have
a music source (such as a CD
player or radio) connected to
4
Barge In
In an emergency, use
Barge In to get through to
a co-worker right away.
you and the other two parties on the initial call. You can Barge In
on an Intercom call and on an outside call.
!! CAUTION !!
Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.
To Barge In on a call:
1. Call busy extension.
OR
Place call on busy trunk.
Barge In permits you to break
into another extension user’s
established call. This sets up a
three-way conversation between
2. Dial or press .
You hear two beeps.
3. Join the conversation in progress.
BARG
5
Call Coverage Keys
Cover a co-worker’s calls
from your own telephone.
Your Call Coverage Key can ring immediately when a call rings
your co-worker or group, ring after a delay or just flash. In addition, the Call Coverage Key lights while your co-worker is busy,
flashes fast while your co-worker is in Do Not Disturb, and flashes
slowly while your co-worker is ringing.
Call Coverage Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy
Flashing Slowly Ringing
Flashing Fast In Do Not Disturb
To answer a call ringing or flashing a Call Coverage Key:
1. Press flashing Call Coverage Key.
To use your Call Coverage Key to place a call to your idle
co-worker:
1. Press Call Coverage Key.
You can have Call Coverage Keys
for co-worker’s telephones, Ring
Groups, and Extension Hunting
UCD Groups.
User Programmable Feature
Universal Slot: # R A C
Fixed Slot: # R C
Assign the ringing mode for your Call Coverage keys. See User
Programmable Features at the end of this guide for more.
6
Call Forwarding
Set up a multiple-party
Make sure your calls are
telephone meeting
covered while you are
without leaving the office.
away from your desk.
There are three types of Call Forwarding:
● Call Forwarding When Not Answered
Calls ringing your phone forward when you don’t answer.
● Call Forwarding When Busy or Not Answered
Calls ringing your phone forward when you don’t answer or
while you are busy on another call.
● Call Forwarding Immediate
All calls to your phone forward immediately.
To set up or cancel Call Forwarding:
1. Press and dial .
OR
Press + .
2. Dial the Call Forwarding type:
0 = Cancel Forwarding
2 = Busy/No Answer
4 = Immediate
6 = No Answer
7 = Personal Answering Machine Emulation
See the Voice Mail feature for more on this option.
Use Call Forwarding to redirect
your calls to another extension or
Voice Mail.
CFWDPGM
7
Call Forwarding
3. Dial destination extension.
OR
Dial 0 or 01-04 for your operator.
OR
Press to forward to Voice Mail.
4. Press to hang up.
If you use option 4 to forward your calls immediately to a co-worker, only the user at the forwarding
destination can call you on the Intercom.
8
Call Timer
Set up a multiple-party
Keep track of your time
telephone meeting
on the phone.
without leaving the office.
There are two types of Call Timer keys:
● Manual Call Timer
Your Manual Call Timer key works like a stopwatch.
Pressing the key turns on the timer, while pressing the key a
second time resets and turns off the timer. The timer does not
start automatically.
● Automatic Call Timer
Your Automatic Call Timer key will automatically start the
Call Timer for each new outside call. The Automatic Call
Timer key can also work like a Manual Call Timer key: push
to turn on, then push a second time to reset and turn off.
(There is no need to have a Manual Call Timer key as long as
you have an Automatic Call Timer key.)
To time your outside call if you have an Automatic Call
Ti mer key:
1. Place or answer outside call.
2. After a few seconds, the Call Timer starts automatically.
If your phone has a Call Timer
key, your display can keep track
of your time on an outside call.
To time any call if you have a Manual Call Timer key:
1. Place or answer Intercom or outside call.
2. Press Manual Call Timer key.
OR
MTMR
Press .
Pressing the key a second time turns the timer off.
Pressing the key a third time turns the timer back on.
9
Call Waiting / Camp-On
Set up a multiple-party
Know when you have
telephone meeting
calls waiting, or wait in
without leaving the office.
line for a busy co-worker.
co-worker is waiting. The call goes through when your extension
becomes free.
Note: If you have more than one caller waiting, they queue (i.e.,
wait in line for you) on a first-in/first-out basis. You hear
Camp-On beeps only for the first waiting call.
To Camp-On to a busy extension:
1. Call a busy co-worker.
With Call Waiting, a co-worker
can call you while you’re busy
and wait in line (Camp-On) for
you to become free. You’ll hear
two beeps indicating that your
10
2. Dial or press .
3. Do not hang up.
If you hang up, the system converts your
Camp-On to a Callback.
4. When your co-worker becomes free, you hear ringback.
5. Speak to your co-worker when they answer their waiting call.
CAMP
Callback
You don’t have to
repeatedly call a busy
co-worker back, hoping to
find them idle.
Here’s how Callback works:
● You call a busy co-worker and leave a Callback.
● When your co-worker becomes free, your phone automatically
starts ringing.
● Once you lift the handset to answer the ring, your co-worker
then rings.
● As soon as your co-worker answers, you’ll have an Intercom
call between you and your co-worker.
To leave a Callback at a busy co-worker:
1. Call your busy co-worker.
When you call a busy co-worker,
you can leave a Callback request
for a return call. There is no need
to keep calling your co-worker
back, hoping to find them idle.
2. Dial or press .
3. Hang up.
If you dial 2 and stay on the line, you will
Camp-On to your busy co-worker.
4. When your busy co-worker becomes free, your phone
will automatically ring.
5. Lift the handset to answer.
6. Speak to your co-worker when the calls goes through.
CLBK
11
Caller ID
Your display can show
your outside caller’s
phone number and
optional name.
(CNI) and Called Number Delivery (CND) service, when available.
Caller ID allows your telephone
display to show the first 12 digits
of an incoming caller’s telephone
number and optional name. Caller
ID supports your telephone company’s Called Number Identification
Single and Multiple Message Format
There are two types of Caller ID message formats available:
Single Data Message Format (SDMF) and Multiple Data Message
Format (MDMF). If your telephone company supports Single
Message Data Format, you’ll see only your caller number. With
Multiple Data Message Format, you’ll see both your caller’s number and name.
Caller ID and NVM-Series Voice Mail
Caller ID works with your NVM-Series Voice Mail system to provide productivity enhancements like Make Call with Caller ID.
With Make Call, you can return a call to someone who left you a
message without knowing your caller’s phone number. Your
Communications Manager can tell you if you have this capability.
Second Call Caller ID
While you are busy on a call, your telephone display can show
you the Caller ID information for a waiting call. If you receive
Camp On tones or Off-Hook Ringing for a call, you can also
receive the Second Call Caller ID. Check with your
Communications manager to see if you have this feature.
Third Party Caller ID Check
Third Party Caller ID Check allows you to see the Caller ID information for a co-worker’s call. Check with your Communications
Manager for more about Third Party Caller ID Check.
12
Caller ID
To cancel the Caller ID display and return your phone to
its normal display:
You can only do this while you’re on a call, not
while your phone is ringing.
1. Press .
To turn the Caller ID display back on (after you press
CLEAR to cancel it):
1. Press .
The display the Caller ID information for a co-worker’s (i.e.,
a third party) call:
1. Press + .
2. Press the key for the call you want to check.
You can press a line key, loop key, Hotline key or
Call Coverage key.
— Press a line key while the call is ringing or con-
nected to your co-worker.
— Press a loop key
party.
— Press a Hotline key while the call is connected to
the third party.
— Press a Call Coverage key while the call is ring-
ing the third party.
3. Hang up when you are done.
while the call is ringing the third
13
Central Office Calls, Answering
Set up a multiple-party
Normally, outside calls ring
telephone meeting
your extension directly.
without leaving the office.
To answer an outside call:
Outside calls normallly flash red on your
line/loop keys. If a line/loop key is flashing green,
the call is a Direct Inward Line (DIL) to your phone.
The call may also ring your phone.
You may have a Private Line that rings only your
phone. Check with your Communications Manager.
1. Lift handset.
If you have Ringing Line Preference, lifting the
handset answers the call.
If you have Automatic Handsfree, you can press a
line/loop key without first lifting the handset.
2. Press the flashing line/loop key.
User Programmable Feature
Universal Slot: # R A L
Fixed Slot: # R L
Change the ringing mode of your line keys. See User
Programmable Features at the end of this guide for more.
Outside calls can ring your extension directly, without having to be
transferred by your company’s
operator or receptionist.
14
Central Office Calls, Placing
Set up a multiple-party
Your system offers many
telephone meeting
convenient ways to place
without leaving the office.
outside calls.
out what options are available on your phone.
Following is a list of your options for placing outside calls:
● Pressing a Line Key
Normally, you have line keys on your phone for outside calls.
If you do, you can just press the key to place a call.
● Pressing a Loop Key
If you have a Loop Key, pressing the key will give you the
first available outside line from a preset group of lines.
● Using Line Dial-Up
Line Dial-Up allows you to select a line for an outside call by
pressing the Line Dial-Up code (#9) and a line number (e.g., 1).
● Using Direct Trunk Access
With Direct Trunk Access, you can get a line for an outside
call by dialing the line’s extension number. For example, line
1 is normally line extension number 401.
● Dialing a Trunk Group Access Code
You can place a call on the first available line in a line group
by dialing the group’s number (e.g., 90).
● Line Group Routing
Line Group Routing lets you select a line for an outgoing call
just by dialing 9.
There are many different ways
you can place outside calls.
Choose the one which works best
for you. Check with your
Communications Manager to find
15
Central Office Calls, Placing
To place a call using a line or loop key:
1. Lift handset and press the key.
The key will light green and you’ll hear dial tone
from your outside line.
You may have a Private Line that is only on your
phone. Check with your Communications Manager.
2. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as DTMF.
16
Central Office Calls, Placing
To place a call over a specific line (using Line Dial-Up or
Direct Line Access):
●
Standard Operation
1. Lift handset and press .
2. For Line Dial-Up:
Dial + + line number (e.g., 01 for line 1).
OR
For Direct Trunk Access:
Dial + line number (e.g., 01 for line 1).
3. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing cer-
tain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as DTMF.
●
Using Your Soft Keys
1. For Line Dial-Up:
LINEEXT
+ + line number (e.g., 01 for line 1).
2. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as DTMF.
17
Central Office Calls, Placing
To place a call over a line group (using a Line Group
Access Code or Line Group Routing):
●
Standard Operation
1. Lift handset and press .
2. Dial a Line Group Access Code (90-98).
Dial 90 for group 0, 91 for group 1, etc.
If you hear dial tone as soon as you dial 9, your
system has Line Group Routing. (A line group has
been automatically selected for you.)
3. Dial the outside number you want to call.
Toll Restriction may prevent you from dialing certain outside numbers.
If you use a dial pulse line and wait 6 seconds
after dialing a digit, the system outdials any remaining digits as DTMF.
18
Central Office Calls, Placing
●
Using Your Soft Keys
Selecting a line group (instead of dialing a Line Group
Access Code):
1. + + group number (e.g., 0 for group 0).
2. Dial the outside number you want to call.
tain outside numbers.
after dialing a digit, the system outdials any remaining digits as DTMF.
Using Line Group Routing:
1. + .
tain outside numbers.
2. Dial the outside number you want to call.
tain outside numbers.
after dialing a digit, the system outdials any remaining digits as DTMF.
GRPEXT
Dial 0 for group 0, 1 for group 1, etc.
Toll Restriction may prevent you from dialing cer-
If you use a dial pulse line and wait 6 seconds
RTEEXT
Toll Restriction may prevent you from dialing cer-
Toll Restriction may prevent you from dialing cer-
If you use a dial pulse line and wait 6 seconds
19
Conference
Set up a multiple-party
telephone meeting
without leaving the office.
are other ways to have a telephone meeting. Refer also to Barge
In, Group Listen, Meet-Me Conference, Privacy Release Groups
and Tandem Trunking (Unsupervised Conference).
To set up a Conference:
1. Establish Intercom or outside call.
2. Press .
OR
CONF
.
3. Dial extension you want to add.
OR
Place or answer outside call.
OR
Retrieve call from Park Orbit.
4. Press to set up the Conference.
If you cannot add additional parties to your
Conference, you have exceeded the system’s
Conference limit. Try again later.
Conference lets you add additional
inside and outside callers to your
conversation.
In addition to Conference, there
20
Dial Number Preview
Avoid dialing errors by
previewing your call
before you dial it.
To dial using Dial Number Preview:
1. Do not lift the handset, press or press .
2. Dial .
3. Dial the number you want to call.
If you make a dialing mistake, refer to Correcting
the Displayed Digits below.
4. Press a line key to have the system dial your call.
Correcting the Displayed Digits
If you make a mistake entering digits while using Dial Number
Preview, you can correct your entry before the systems dials the call.
To correct the displayed digits before dialing them out:
With Dial Number Preview, you
can dial and review a number
before the system dials it out.
1. Use or until the cursor replaces the digit
you want to change.
2. Dial the digit that you want to have replace the cursor.
3. Press or to place the cursor over any other
digits you want to edit.
OR
Press until the entire number displays to the left
of the cursor.
The system will only dial the digits to the left of the
cursor.
21
Dial Number Preview
4. Press a line key to have the system automatically dial the
displayed number.
Dial Number Preview Editing Example
To replace 2049265410 with 203-926-5400:
1. Dial + 2049265410. You see:
2. Press until you see: 20-9265410
3. Dial . You see: 203-265410
4. Press until you see: 20392654-0
5. Dial . You see: 203926540-
6. Press until the entire number
displays to the left of the cursor. 2039265400-
7. Press a line key to dial the number.
2049265410-
22
Direct Station Selection (DSS)
Quickly place and
Transfer calls to
co-workers, without
having to look up or dial
extension numbers.
DSS Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing
Flashing Fast In Do Not Disturb
To place a call to a co-worker using a DSS key:
1. Lift handset and press .
Your DSS keys show the status of the extensions
to which they are assigned.
2. Press DSS key for the co-worker you want to call.
To Transfer an outside call to a co-worker using a DSS key:
1. Place or answer outside call, then press .
Your DSS keys show the status of the extensions
to which they are assigned.
2. Press DSS key for co-worker.
3. Hang up to have the Transfer go through unscreened.
To screen, first wait for the called party to answer.
Your Programmable Function Keys
automatically become DSS keys
when you press ICM. Your DSS
keys give you one-button Intercom
access and Transfer to co-workers.
DSS keys also show you the status
of the assigned extension.
User Programmable Feature
Universal Slot: # B L F
Fixed Slot: Not available.
Change your DSS key assignments. See User Programmable
Features at the end of this guide for more.
23
Direct Station Selection Console
Use your DSS Console
for one-touch access to
co-workers, outside lines
and system features.
There are two types of DSS Consoles:
the 24-Button and the 110-Button. Each
console has the same capability, limited
by the number of available keys.
Note: You can only have a DSS Console if you have a 34-Button
Display or 34-Button Super Display telephone.
The following chart shows the available DSS Console key functions and the Busy Lamp Field (BLF) flash rates for each key.
The chart also provides a brief guide on how to use the key.
Check with your Communications Manager to see which keys are
assigned to your console.
Your optional DSS Console provides additional one-button access
to co-workers, outside lines and
system features. If you do a lot of
call processing, your console will
be a welcome convenience.
24
Direct Station Selection Console
DSS Console Key Assignments
Call Coverage
BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle
Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ring-
Conversation Record
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.
Group Pickup
BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group
Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup
Hotline
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.
Intercom Directory Dialing
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory
Line Keys
BLF: . . . . . . . . . . . . . . . . . . .Off: Line idle or not installed
Operation: . . . . . . . . . . . . . . .Press to place or answer call on out-
Message Center
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to see how many messages are
On: Co-worker busy
Fast Flash: Co-worker in DND
ing call.
f: Recording Off
: Recording Being Set Up
On
Fast Flash: Recording On
Slow Flash: Call ringing group
Group.
f: Partner is idle
On: Partner is ringing or busy
Fast Flash: Partner in DND
f: Inactive
On: Active
Dialing.
On: Line busy
Fast Flash
side line.
Fast Flash: Messages are waiting in
Message Center
waiting in Message Center.
Press SPK + key to call Message
Center.
: Busy
f: No messages in Message Center
OR
25
Direct Station Selection Console
DSS Console Key Assignments (Cont’d)
Night Key
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to switch Day/Night Mode of the
Page Zones
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.
Park Orbits
BLF: . . . . . . . . . . . . . . . . . . .Off: Park Orbit idle
Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.
Reverse Voice Over
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .While on handset call, press key to
Save
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .While on a call, press key to Save
Personal or System Speed Dial
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to dial stored number.
Split
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the
f: System in Day Mode
On: System in Night Mode
system.
f: Page Zone idle
On: Page Zone busy
: Has a call parked by a co-worker
On
W
ink On: Has a call you parked
f: Co-worker idle
On: Co-worker busy or ringing
Fast Flash: Co-worker in DND
place private Intercom call to co-worker.
number you just dialed.
While idle, press key to redial previously
saved number.
Split feature in this handbook for more.
OR
26
Direct Station Selection Console
Default DSS Console Key Assignments
The illustrations below show your DSS Console’s default (factory-installed) key assignments. Check with your Communications
Manager to see if your’s differ from the defaults.
110-Button DSS Console Default Assignments
80000 - 66
300 301 302 303 304 305 306 307 308 309
310 311 312 313 314 315 316 317 318 319
320 321 322 323 324 325 326 327 328 329
330 331 332 333 334 335 336 337 338 339
340 341 342 343 344 345 346 347 348 349
350 351 352 353 354 355 356 357 358 359
360 361 362 363 364 365 366 367 368 369
370 371 372 373 374 375 376 377 378 379
These keys are
undefined
PAGE 1 PAGE 2 PAGE 3
PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT
PAGE
ALL
27
Direct Station Selection Console
24-Button DSS Console Default Assignments
80000 - 25
300 312
301 313
302 314
303 315
304 316
305 317
306 318
307 319
308 320
309 321
310 322
311 323
28
Directed Call Pickup
Answer a co-worker’s
calls from your phone.
You can use Directed Call Pickup to pick up the following types
of calls ringing a co-worker’s phone:
● An outside line ringing a line key
● A co-worker ’s Direct Inward Line
● Transferred outside call
● Ringing Intercom call
● A recall (such as a Hold or Transfer recall)
To use Directed Call Pickup to intercept a call to a coworker’s extension:
1. Lift handset.
2. Dial .
3. Dial your co-worker’s extension number.
To intercept a call ringing an attendant, dial the
attendant’s extension number (e.g., 300). Do not dial
0 or 01-04.
Directed Call Pickup permits you
to pick up (intercept) a call ringing a co-worker’s extension.
29
Directory Dialing
Place Intercom or Speed
Dial calls from a
displayed list of names.
must have a display telephone to use Directory Dialing.) There are
three types of Directory Dialing:
C (2) System (Company-wide) Speed Dial names
I (4) Intercom names (including group names)
P (7) Personal Speed Dial names
To place a call using Directory Dialing:
1. Do not lift handset or press .
Directory Dialing allows you to
select a co-worker or outside call
from a list of names, rather than
dialing the phone number. (You
30
2. Dial (
3. If you dialed
D) or .
DIR
in the previous step:
Dial the Directory Dialing type.
C (2) System (Company-wide) Speed Dial names
I (4) Intercom names
P (7) Personal Speed Dial names
If you pressed
DIR
in the previous step:
Select the Directory Dialing type.
CMPYEXT
INT
= Intercom names
PERSEXT
= System (company) Speed Dial names
= Personal Speed Dial names
Directory Dialing
4. Dial the first letter of the desired name.
For example, dial 4 if the first letter begins with
G, H or I.
OR
Press or to scroll alphabetically through
the selected directory.
If you see the name you want to call, just press
DIAL to place your call.
5. Look at your phone’s display and dial the digit for the
letter/number you want to call.
For example, if the name in step 4 above began
with G, dial
just press
6. Press to scroll through all the names/numbers that begin with the letter/number you selected.
7. Press to have the system dial your call.
1. If you see the name you want to call,
DIAL to place your call.
31
Do Not Disturb
Work by your phone
undisturbed by incoming
calls and announcements.
anytime your phone is idle. With DND activated, incoming calls
will still flash your line keys — and you can use your phone in
the normal manner for placing and processing calls.
Note: If you have a Direct Inward Line (DIL) on your phone,
activating DND will put your DIL into the Night Mode.
To activate DND at your extension:
You can activate DND anytime while idle or on
a call.
1. Press .
OR
Press + + .
Your DND key flashes fast.
To cancel DND at your extension:
Use Do Not Disturb (DND) to
block incoming calls, Off-Hook
Signaling and Paging announcements. You can activate DND
DNDMOREPGM
32
1. Press .
OR
Press + + .
Your DND key goes out.
DNDMOREPGM
Door Box
Use a Door Box to
remotely monitor an
entrance door.
Door Box then sends chimes to all telephones programmed to
receive chimes. If the Door Box chimes ring your phone, you can
talk to the visitor at the door just by lifting the handset.
The Door Box is convenient to have at a delivery entrance, for
example. You don’t need to have a co-worker monitor the delivery entrance; just answer the Door Box chimes instead.
If your telephone receives Door Box chimes, you may also be
able to remotely open and close the entrance door. Ask your
Communications Manager if you have this set up. If you do, after
answering the Door Box chimes you just press your FLASH key
or a soft key to open the door.
To place a call to the Door Box:
1. Lift the handset and press .
2. Dial the Door Box extension number.
To answer the Door Box chimes (i.e., to answer a call from
the Door Box):
The Door Box is a self-contained
Intercom unit you can use to monitor an entrance door. A visitor at
your door can press the Door Box
call button (like a door bell). The
1. Lift handset or press .
33
Door Box
To remotely open or close your entrance door:
1. To open the door, press or .
OR
To close the door, press again or .
To place a call fr
1. Press the Door Box call button.
2. When someone inside the building answers your call,
speak toward the Door Box.
om the Door Box:
OPEN
CLOSE
34
Extension Hunting
Your system can
automatically route calls
to co-workers that work
closely together.
● Circular Hunting
With this type of hunting, a call unanswered at one member’s
extension rings the next extension in the list. If still unanswered, the call will continue to cycle through the group until
all members are rung.
● Terminal Hunting
In Terminal Hunting, a call unanswered by one member rings
the next extension in the list. Unlike Circular Hunting, however, the call will not cycle back to the top of the list. It rings
from the point at which it entered the list — and stops at the
last extension.
● Uniform Call Distribution (UCD) Hunting
With UCD, the system routes calls according to the frequency
of use of the member extensions. The first extension rung is
the member that has been idle the longest. The last extension
rung is the extension that has been idle the shortest. If you are
part of a Call Center, you may be in a UCD hunting group.
To temporarily install or remove your extension from your
UCD Group:
Your phone may be in a group
with co-workers that share
responsibility for answering calls.
Each call into the group cycles
through the group until you or one
of your co-workers picks it up.
There are three types of hunting:
1. Press and dial .
2. Dial to return your extension to your group, or
Dial to remove your extension from your group.
35
Flash
Make a new call without
losing your line, or access
unique features from your
phone company.
Manager to find out if your outside lines offer any unique features.
To Flash the line you are on:
1. Press .
After a brief interruption, you’ll hear dial tone for
a new call.
2. Dial your new call.
You may also be able to dial codes that let you
use unique features provided by your outside lines.
While on a call, Flash lets you get
dial tone for a new call without
losing your line. You may also be
able to use Flash to access unique
features on your outside lines.
Check with your Communications
36
Forced Trunk Disconnect
Disconnect a co-worker’s
outside call in an
emergency.
lets you access a busy line in an emergency — when no other
outside lines are available. Normally, Forced Trunk Disconnect is
reserved only for attendants and supervisors.
!! CAUTION !!
Forced Trunk Disconnect abruptly terminates the active call on
the outside line. Only use this feature in an emergency — when
no other outside lines are available.
To disconnect a busy outside line:
1. Press line key for busy outside line.
Line keys are red when busy.
OR
Press and dial the line’s Line Access Code (e.g.,
401 for line 1.
Forced Trunk Disconnect allows
you to disconnect (release) another extension’s active outside call.
This is a powerful feature that
2. Dial to disconnect the line.
OR
Press + .
The line key goes out and you hear Intercom
dial tone.
To place a call after using Forced Trunk Disconnect:
You hear Intercom dial tone after step 2 above.
1. Hang up.
2. Press the line key and dial your number.
DISCMORE
37
Group Call Pickup
Easily answer a call
ringing a Pickup Group,
even if you don’t know
which phone is ringing.
a code or pressing your Group Call Pickup key. Ask your
Communications Manager if you are in a Pickup Group, and if
you have any Group Call Pickup keys.
Group Call Pickup can answer the following types of ringing calls:
● Intercom calls
● Transferred outside calls
● Direct Inward Lines
● Calls on lines assigned to the Pickup Group
To answer a call ringing a phone in your Pickup Group:
1. Lift handset.
2. Press flashing Group Pickup key.
OR
Dial .
You and some of your co-workers
may be in a Pickup Group so you
can easily answer each other’s
calls. If you hear a co-worker’s
phone ringing, for example, you
can intercept their call by dialing
User Programmable Feature
Universal Slot: # R A P
Fixed Slot: # R G
Change the ringing mode of your Group Pickup keys. See User
Programmable Features at the end of this guide for more.
38
Group Listen
Talk to an important client
or customer and have
your co-worker’s listen in
on the meeting.
off your phone’s Handsfree microphone so the caller does not
hear your co-worker’s voices during a Group Listen.
To initiate Group Listen:
1. Place or answer call using the handset.
2. Press twice (but do not hang up).
SPK flashes slowly while Group Listen is active.
You can talk to the caller through your handset.
You and your co-workers hear your caller’s voice
over your phone’s speaker.
Your Handsfree microphone and handset receiver
are off.
To talk Handsfree after initiating Group Listen:
1. Press twice.
2. Hang up.
To cancel Group Listen and return to your handset:
1. Do not hang up.
Group Listen permits you to talk
on the handset and have your
caller’s voice broadcast over your
telephone speaker. This lets others
in your work area listen to the
conversation. Group Listen turns
2. Press flashing .
You can talk to your caller over your handset. Your
co-workers can no longer hear your caller’s voice.
39
Group Ring
Set up a multiple-party
Calls can ring a group of
telephone meeting
co-workers simultaneously.
without leaving the office.
Group call just by lifting the handset. The following types of calls
can ring your Ring Group:
● Direct Inward Lines (DILs) into the Ring Group
● An outside call transferred into the Ring Group
● An Intercom call into your Ring Group
Check with your Communications Manager to find out if you are
in a Ring Group with some of your co-workers.
To answer a call ringing into your Ring Group:
1. Lift handset.
If you are in a Ring Group with
some of your co-workers, all your
phones will ring simultaneously for
new calls into the group. Anyone in
the group can answer the Ring
40
Handsfree
Talk over your phone
Handsfree, using the
built-in speaker and
microphone.
—
With Handsfree
Answerback, answer an
intercom call by just
speaking toward your
phone.
your phone (without lifting the handset). Like Handsfree, this is
also a convenience when you don’t have a free hand to pick up
the handset.
To activate Handsfree instead of lifting the handset:
1. Press .
To talk on a Handsfree call:
1. Speak toward your phone.
To temporarily turn off the Handsfree micro-
phone, see the Microphone Mute feature.
Handsfree
Handsfree allows you to process
calls using the speaker and microphone in your telephone (instead
of the handset). Handsfree is a
convenience when you don’t have
a free hand to pick up the handset
(for example, when you’re typing
on your computer).
Handsfree Answerback
Handsfree Answerback lets you
answer a voice-announced
Intercom call by speaking toward
To hang up a Handsfree call:
1. Press .
41
Handsfree
To change a handset call into a Handsfree call:
1. Press .
2. Hang up the handset.
To change a Handsfree call into a handset call:
1. Lift handset.
User Programmable Feature
Universal Slot: # V A
Fixed Slot: # I V or # I R
Enable voice-announce or ringing for your incoming Intercom calls.
See User Programmable Features at the end of this guide for more.
Using Your Soft Keys
+ +
VAON
VAOFF
VANNMOREPGM
Handsfree Answerback On
(Forced Intercom Ringing Off)
Handsfree Answerback Off
(Forced Intercom Ringing On)
42
Handsfree
Automatic Handsfree
With Automatic Handsfree, you can place or answer a call
Handsfree just by pressing a key. You don’t have to press SPK
first. Use Automatic Handsfree when you don’t have a free hand
to answer a call or use a feature.
Automatic Handsfree is available for:
● Call Coverage and Hotline Keys
● Central Office Calls (line and loop keys)
● Dial Number Preview
● Directory Dialing
● Group Call Pickup Keys
● ICM key (Intercom)
● LND (Last Number Redial)
● Paging keys
● Park keys
● Personal Speed Dial bin keys
● Personal and System Speed Dial keys
43
Headset Compatibility
Have the privacy of a
handset call without having
to hold the handset.
other work (like typing on your computer). However, the headset
provides privacy not available with Handsfree.
Ask your Communications Manager what types of headsets you
can use with your phone.
To enable the headset mode:
1. Unplug the telephone handset but leave it in the cradle.
2. Plug in the headset.
When in the headset mode:
● Press a line key to place or answer a trunk call.
OR
● Press to get Intercom dial tone.
OR
● If on a call, press to hang up.
You can use a customer-provided
headset on your phone in place of
the handset. Like using Handsfree,
the headset frees up your hands for
User Programmable Feature
Universal Slot: # H S
Fixed Slot: Not available.
Enable or disable the headset mode at your phone. See User
Programmable Features at the end of this guide for more.
44
Hold
Have a call wait on Hold,
then pick it up to continue
the conversation.
on Hold, you can process other calls and use other features. Calls
that you leave on Hold too long will recall to you if you forget to
pick them up.
There are four types of Hold:
● System (Regular) Hold
With System Hold, an outside call you place on Hold flashes
the line key at your co-workers’ phones. Any co-worker with
a flashing line key for the call can pick it up.
● Exclusive Hold
When you place a call on Exclusive Hold, only you can pick
up the call from Hold. The line flashes on your phone but
shows busy on your co-workers’ phones. Exclusive Hold is
important if you don’t want a co-worker picking up your
calls on Hold.
● Automatic Hold
Automatic Hold allows you to be on an outside call, activate
a feature and automatically place the call on Hold. You don’t
have to press the Hold key. The system places your call on
Hold when you press CONF, ICM, a Call Coverage key or a
Hotline key.
● Intercom Hold
You can also place an Intercom call on Hold. Your Intercom
call on Hold does not indicate on any other telephone.
Hold lets you put a call in a temporary waiting state. The caller on
Hold hears silence or Music on
Hold, not the conversation in your
work area. While your call waits
45
Hold
To place an outside call on System Hold:
1. Press .
2. Hang up.
The line will recall if you leave it on Hold too long.
To pick up an outside call on System Hold:
1. Press the flashing line key.
To pick up an outside call on System Hold at a co-worker’s
extension:
1. Press .
2. Dial followed by the line number (e.g., 01
for line 1).
To place an outside call on Exclusive Hold:
1. Press twice.
To pick up a trunk call on Exclusive Hold:
1. Press the flashing line key.
To place an Intercom call on Hold:
1. Press .
2. Hang up.
To pick up a call on Intercom Hold:
1. Lift handset.
2. Press .
46
Hotline
Take advantage of
one-button calling to a
co-worker with whom you
work closely.
partner’s extension.
Hotline Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing
Flashing Fast In Do Not Disturb
To place a call to your Hotline partner:
1. Press your Hotline key.
To Transfer your outside call to your Hotline partner:
1. While on the call, press your Hotline key.
2. Announce the call and hang up.
OR
Hang up to have the call wait at your Hotline partner
unannounced.
Hotline gives you one-button
calling and Transfer to the
co-worker assigned as your
Hotline partner. Your Hotline key
also shows you the status of your
To answer a call from your Hotline partner:
1. Speak toward your phone.
User Programmable Feature
Universal Slot: # H L
Fixed Slot: Not available.
Change your Hotline key assignments. See User Programmable
Features at the end of this guide for more.
47
Interactive Soft Keys
Use the advanced
features of your phone
just by pressing a soft
key, without remembering
feature codes.
keys change as you process calls.
When appropriate, this handbook provides the Interactive Soft
Key steps along with the codes for each feature. For additional
information on your soft keys, refer to the separately printed Soft
Key Glossary (P/N 80000GLO**).
Your display telephone has
Interactive Soft Keys that provide
intuitive feature access. You’ll
find it is no longer necessary to
remember feature codes to use the
advanced features of your phone.
Instead, the function of your soft
48
Intercom
Call your co-workers on
the Intercom.
Intercom gives you access to all
your co-workers and your system’s attendants.
Handsfree Answerback
Handsfree Answerback lets you answer a voice-announced
Intercom call by speaking toward your phone (without lifting the
handset). Handsfree Answerback is also a convenience when you
don’t have a free hand to pick up the handset.
To place an Intercom call:
1. Lift handset and press .
2. Dial your co-worker’s extension number (e.g., 301).
To call your operator, dial the operator’s extension number, or dial or 01-04 (depending on how
your system is set up).
If your call voice-announces at your co-worker’s
extension, you can dial 1 to force the call to ring.
To answer an intercom call (if you hear two beeps and your
phone has Handsfree Answerback):
1. Speak toward your phone.
OR
Lift your handset for privacy.
To answer an Intercom call (if you hear one beep and your
phone does not have Handsfree Answerback):
1. Lift the handset.
To answer an Intercom call (if you hear ringing):
1. Lift the handset.
49
Intercom
User Programmable Feature
Universal Slot: # V A
Fixed Slot: # I V or # I R
Enable voice-announce or ringing for your incoming Intercom calls.
See User Programmable Features at the end of this guide for more.
Using Your Soft Keys
+ +
VAON
VAOFF
VANNMOREPGM
Handsfree Answerback On
(Forced Intercom Ringing Off)
Handsfree Answerback Off
(Forced Intercom Ringing On)
50
Last Number Redial
Quickly redial the last
number you dialed.
out manually dialing the digits. Last Number Redial saves in the
system memory the last 32 digits you dial, and can retain any combination of digits 0-9, # and *. The system remembers the digits
regardless of whether the call was answered, unanswered or busy.
To redial your last call:
●
Standard Operation
1. Lift the handset.
2. (Optional) Press an idle line key to preselect a line for
your call.
3. Press .
●
Using Your Soft Keys
1. Press a line or loop key for your call.
2. Press .
LND
Last Number Redial allows you to
quickly redial the last outside number you dialed. Quickly recall a
busy or unanswered number with-
51
Meet-Me Conference
Set up a multiple-party
telephone meeting with
your co-workers.
co-workers join the Conference by dialing a Meet-Me
Conference code.
To set up a Meet-Me Conference:
1. Lift handset and press .
2. Dial .
OR
PAGE
Press .
3. Dial a page zone number.
Your page zone numbers are 1-7 for zones 1-7
and 0 for All Call.
4. Announce the Meet-Me Conference code.
Meet-Me Conference codes are #11 and #12.
5. Do not hang up.
With Meet-Me Conference, you
can set up a telephone meeting
with some of your co-workers —
without leaving the office. Your
52
6. Press and dial the announced Meet-Me
Conference code.
OR
Press or .
MT11 corresponds to code #11. MT12 corre-
sponds to code #12.
You and your co-workers must join the
Conference within a specified interval. Check with
your Communications Manager to find out what this
interval is.
MT12MT11
Meet-Me Conference
To join a Meet-Me Conference:
1. Listen for page announcing the Meet-Me Conference.
2. Lift handset and press .
3. Dial the announced Meet-Me Conference code.
Meet-Me Conference codes are #11 and #12.
53
Message Waiting
Leave a Message Waiting
request for a return call.
return call. You don’t have to keep calling your co-worker back,
hoping to find them available. The Message Waiting indication is a
flashing MW key on your co-worker’s phone. When your co-worker answers their Message Waiting, you’ll automatically get a call.
You can leave Messages Waiting at any number of extensions.
Also, any number of co-workers can leave Messages Waiting at
your phone.
To leave a Message Waiting:
1. Place Intercom call to your co-worker.
The co-worker you call can be unanswered, busy
or in Do Not Disturb.
2. Press or .
3. Hang up.
MW starts flashing on your co-worker’s phone.
To answer a Message Waiting:
Your MW key must be flashing.
1. Lift handset.
You can leave a Message Waiting
indication at a busy or unanswered
co-worker’s phone requesting a
MSG
54
2. Press .
Normally, your MW key goes out. If it continues
to flash, you have additional Messages Waiting.
If the co-worker that left you the message doesn’t
answer, is busy, or is in DND, your Message
Waiting cancels.
If your co-worker doesn’t answer, press your
key to leave them a Message Waiting.
MW
Message Waiting
To review your Messages Waiting and then select a message for a return call:
1. Do not lift the handset.
2. Press .
The first message displays. Press
to display additional Messages Waiting, if any.
3. When the extension you want to call displays, lift the
handset.
4. Press .
If the co-worker that left you the message doesn’t
answer, is busy, or is in DND, your Message
Waiting cancels.
If your co-worker doesn’t answer, press your MW
key to leave them a Message Waiting.
MW repeatedly
55
Microphone Mute
Talk to a co-worker in your
office without your caller
hearing the conversation.
work area. You can use Microphone Mute while you are busy on
the phone, in DND, or while a call is ringing. The microphone
stays off until you turn it back on.
If you place a voice-announced Intercom call to a co-worker
while their microphone is muted, you hear a single beep. (If their
microphone is not muted, you will hear two beeps.)
To activate Microphone Mute:
1. Press .
Your MIC key goes on.
You can do this any time while on the phone or
while your phone is idle.
To deactivate Microphone Mute:
Microphone Mute lets you turn
off your phone’s Handsfree microphone at any time. Microphone
Mute prevents your callers from
hearing conversations in your
56
1. Press .
Your
MIC key goes off.
Monitor / Silent Monitor
Monitor a co-worker’s
conversation without
them knowing you are on
the phone.
service department supervisor, for example. You could listen to
the questions that your department’s callers ask without disturbing
the service call.
!! CAUTION !!
Monitor provides no warning tones prior to intrusion. Monitor
may be interpreted as an invasion of privacy.
To Monitor a call:
1. Call busy co-worker.
2. Dial or press .
3. Listen to the conversation in progress.
Monitor lets you listen to the conversation at a busy co-worker’s
extension. Your busy co-worker
and their caller have no indication
that you are on the call. This feature could help you if you are a
MON
57
Night Service / Night Ring
Night Service reroutes
your system’s calls after
hours.
Service after normal working hours, when most of your co-workers are unavailable to answer calls. If you are expected to put the
system in the Night Mode, your phone will have a Night key.
Check with your Communications Manager.
If your system has Universal Night Answer (UNA), you may be
able to dial the UNA code to pick up calls at night.
To activate or deactivate Night Service:
1. Do not lift the handset.
2. Press your Night key.
Your Communications Manager can tell you if
you have a Night key, and which outside lines your
Night key switches.
To answer a call ringing UNA at night:
1. Lift the handset.
Night Service redirects your system’s calls to their Night Mode
destination. Typically, the attendant or supervisor activates Night
58
2. Press .
3. Dial followed by the UNA code (01-04).
Dial the lowest number first (e.g., 01). If you hear
busy, try the next number.
Off-Hook Signaling
Off-Hook Signaling helps
important callers get
through.
helps your important callers get through, without waiting in line
for you to become free. After you hear an Off-Hook Signal, you
can use another system feature to process your current call (such
as Hold or Park). You can then answer the waiting call.
You can receive Off-Hook Signals while you are busy on the
handset. There are two types of Off-Hook Signaling:
● Off-Hook Ringing
Off-Hook Ringing is muted ringing from your phone’s speaker.
Off-Hook Ringing occurs only for waiting outside calls.
● Camp-On Tones
Camp-On Tones are two beeps in your handset receiver.
Camp-On Tones can occur for both waiting Intercom and outside calls.
Also refer to the Voice Over feature.
To adjust the volume of Off-Hook Ringing:
While you are busy on a call,
Off-Hook Signaling lets you know
when another caller is tying to get
through. Off-Hook Signaling
1. Press or while you hear the muted ringing.
User Programmable Feature
Universal Slot: # O H S
Fixed Slot: Not available.
Change your Off Hook Signaling options. See User Programmable
Features at the end of this guide for more.
59
Paging
Use Paging to broadcast
announcements or
quickly locate co-workers.
locate a co-worker or make an announcement without calling each
extension individually. There are two types of Paging: Internal
Paging and External Paging.
Internal Paging
Internal Paging allows you to broadcast announcements into 7
internal Paging Zones and All Call (all zones). When you make a
zone page, your announcement simultaneously broadcasts to all
extensions in the specified zone. When you make an All Call
page, your announcement simultaneously broadcasts to extensions
in all zones. (Your system may limit the length of your Paging
broadcasts. Check with your Communications Manager.)
External Paging
When you page into Internal All Call Page or Internal Zone Page
1, the system simultaneously broadcasts the announcement into
the External Paging Zone. Typically, your system’s External
Paging Zone connects to speakers in your ceiling.
Paging lets you broadcast
announcements to other keyset
users and to external Paging
speakers. Paging allows you to
60
To make an Internal Paging Announcement:
1. Lift the handset.
2. Press .
Paging
3. Dial or press .
4. Dial the Page Zone number or press (for All
Call Page).
Page zone numbers are 1-7 or 0 for All Call.
If you dial *10 or *11, your announcement broad-
casts into the External Paging Zone as well.
4. Make announcement and hang up.
PAGE
ALL
User Programmable Feature
Universal Slot: # V P
Fixed Slot: Not available.
Enable or disable incoming Paging announcements. See User
Programmable Features at the end of this guide for more.
61
Park
Park a call in orbit so a
co-worker can pick it up.
You don’t have to locate
a co-worker to handle
their calls.
orbits (60-69). Personal Park allows you to park a call at an
extension so a co-worker can pick it up. After parking a call, you
can Page for the co-worker and hang up. Your co-worker then
dials a code to pick up their call.
If a call you Park is not retrieved, it will recall to you. Your
Communications Manager can tell you what the recall time is for
System Park orbits 60-67. The recall time for orbits 68 and 69 is
fixed at 5 minutes.
System Park
To Park a call in a System Park Orbit:
●
Standard Operation
Park places an outside call in a
waiting state (called a Park Orbit)
so a co-worker can pick it up.
There are two types of Park:
System and Personal. Use System
Park when you want to have your
call wait in one of 10 system
62
1. While on an outside call, press .
2. Dial and the System Park Orbit (60-69).
3. Hang up.
●
Using Your Soft Keys
1. While on an outside call, press .
2. Press .
3. Dial the System Park Orbit (0-9) and hang up.
SYS
PARK
To retrieve a call from a System Park Orbit:
●
Standard Operation
1. Lift the handset.
2. Press .
3. Dial and the System Park Orbit (60-69).
●
Using Your Soft Keys
Park
1. Press and press .
2. Press .
3. Dial the System Park Orbit (0-9) and hang up.
SYS
PKUP
Personal Park
To Park a call at a co-worker’s extension (using Personal
Park):
●
Standard Operation
1. While on an outside call, press .
2. Dial .
3. Dial the number of the extension at which you want to
Park the call.
63
Park
●
Using Your Soft Keys
1. While on an outside call, press .
2. Press .
PERS
PARK
3. Dial a co-worker’s extension number and hang up.
To retrieve a call parked at a co-worker’s extension:
●
Standard Operation
1. Lift the handset.
2. Dial .
3. Dial the number of the extension at which the call is
Parked.
●
Using Your Soft Keys
1. Press and press .
2. Press .
PERS
PKUP
3. Dial the number of the extension at which the call is
Parked.
64
Prime Line Preference
Place or answer a call
just by lifting the handset.
or the ICM key first. Check with your Communications Manager
to find out if you have Prime Line Preference, and which key on
your phone is your Prime Line key.
Prime Line Preference allows you
to place or answer a call by just
lifting the handset. You do not
have to press a line key, loop key
Prime Line and Ringing Line Preference
Ringing Line Preference has priority over Prime Line. For example,
Ringing Line Preference will answer a ringing outside call, not give
you dial tone on your Prime Line. Also, a ringing Prime Line has priority over any other ringing trunk. The answer priority is as follows:
● Ringing Prime Line
● Ringing non-Prime Line
● Prime Line
To answer an outside call on your Prime Line:
1. Lift the handset.
If you want to bypass your Prime Line, press a
line or loop key before lifting the handset.
To place a call on your Prime Line:
1. Lift the handset.
If you want to bypass your Prime Line, press a
line or loop key before lifting the handset.
2. Dial the call normally.
User Programmable Feature
Universal Slot: # P L A
Fixed Slot: Not available.
Change your Prime Line key assignment. See User Programmable
Features at the end of this guide for more.
65
Privacy and Privacy Release Groups
Privacy prevents
interruptions at your
extension.
—
Privacy Release lets you
join co-worker’s calls.
Communications Manager to find out if your extension has Privacy.
Note: If you’re on a call with a co-worker, your conversation can
still be interrupted by Barge In attempts and Camp-On signals
sent to your co-worker.
Privacy Release Groups
If you are in a Privacy Release Group with some of your
co-workers, you can easily join in each other’s outside calls. All
you have to do is press the busy line key for the call to join in.
Your Communications Manager can tell you if you are in a
Privacy Release Group.
To join an outside call with a member of your Privacy
Release Group:
1. Press the busy (red) line key.
The line key lights green when you connect.
Privacy
If your extension has Privacy
enabled, it automatically blocks
incoming Barge In attempts and
Camp-On signals from your coworkers. If you don’t want your
conversations interrupted, use
Privacy. Check with your
To prevent a member of your Privacy Release Group from
joining your call:
1. Place or answer an outside call on a line key.
The line key lights orange.
2. Press the line key.
The line key lights green.
Repeat step 2 to allow a co-worker to join in.
66
Programmable Function Keys
Programmable Function
Keys simplify your
phone’s operation.
Your Programmable Function Keys are assigned for you, but can
be changed as your needs change. Your Communications
Manager can tell you which Programmable Function Keys are
currently on your phone.
If you have a 22-Button Standard or
22-Button Display Telephone, you have 12
Programmable Function Keys.
If you have a 34-Button Display
Telephone, you have 24 Programmable
Function Keys.
If you have a 34-Button Super Display
Telephone, you also have 24 Programmable
Function Keys.
Your keyset has Programmable
Function Keys. These keys simplify placing calls, answering
calls, and using certain features.
The following chart shows the available Programmable Function
Key functions and the Busy Lamp Field (BLF) flash rates for each
key. The chart also provides a brief guide on how to use the key.
67
Programmable Function Keys
Programmable Function Key Assignments
Call Coverage
BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle
Operation: . . . . . . . . . . . . . . .Press to call co-worker or pick up ring-
Call Timer (Automatic or Manual)
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation . . . . . . . . . . . . . . .Press to start or stop Call Timer.
Conversation Record
BLF: . . . . . . . . . . . . . . . . . . .Off: Recording Off
Operation: . . . . . . . . . . . . . . .Press to record conversation in mailbox.
Group Pickup
BLF: . . . . . . . . . . . . . . . . . . .Off: Call not ringing group
Operation: . . . . . . . . . . . . . . .Press key to answer call ringing Pickup
Hotline
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to call Hotline partner.
Intercom Directory Dialing
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press key to access Intercom Directory
Line Keys
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to place or answer call on out-
On: Co-worker busy
Fast Flash: Co-worker in DND
ing call.
f: Call Timer off
: Call Timer on
On
On
: Recording Being Set Up
Fast Flash: Recording On
Slow Flash: Call ringing group
Group.
f: Partner is idle
: Partner is ringing or busy
On
Fast Flash: Partner in DND
f: Inactive
On: Active
Dialing.
f: Line idle or not installed
On
: Line busy
Fast Flash: Busy
side line.
68
Programmable Function Keys
Programmable Function Key Assignments (Cont’d)
Loop Keys (Switched or Fixed)
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press key to place or answer a call.
Message Center
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to see how many messages are
Night Key
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to switch Day/Night mode of the
Page Zones
BLF: . . . . . . . . . . . . . . . . . . .Off: Page Zone idle
Operation: . . . . . . . . . . . . . . .Press to Page into assigned zone.
Park Orbits
BLF: . . . . . . . . . . . . . . . . . . .Of
Operation: . . . . . . . . . . . . . . .Press to Park or retrieve call from orbit.
Reverse Voice Over
BLF: . . . . . . . . . . . . . . . . . . .Off: Co-worker idle
Operation: . . . . . . . . . . . . . . .While on handset call, press key to
f: Loop key idle
Slow Flash (red): Acall is ringing the
loop key
On (green): You are on a loop key call
f: No messages in Message Center
Fast Flash
Message Center
waiting in Message Center.
Press SPK + key to call Message
Center.
On: System in Night Mode
system.
On
On: Has a call parked by a co-worker
W
ink On: Has a call you parked
On: Co-worker busy or ringing
Fast Flash
place private Intercom call to co-worker.
: Messages are waiting in
OR
f: System in Day Mode
: Page Zone busy
f: Park Orbit idle
: Co-worker in DND
69
Programmable Function Keys
Programmable Function Key Assignments (Cont’d)
Save
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .While on a call, press key to Save
Personal or System Speed Dial
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to dial stored number.
Split
BLF: . . . . . . . . . . . . . . . . . . .No BLF
Operation: . . . . . . . . . . . . . . .Press to switch between calls. See the
Check Key
Use your CHECK key to quickly check your Programmable
Function Key and DSS Console Programmable Function Key
assignments. You can also use the CHECK key to display your
Personal Speed Dial names (if programmed).
To check a Programmable Function Key assignment:
number you just dialed.
OR
While idle, press key to redial previously saved number.
Split feature in this handbook for more.
70
1. Press .
SPK flashes while you are in the check mode.
2. Press the Programmable Function Key you want to
check.
3. Press another Programmable Function Key.
OR
Press to exit.
Programmable Function Keys
To check a Personal Speed Dial key:
1. Press .
SPK flashes while you are in the check mode.
2. Press the Personal Speed Dial key (1-10) once to display
the name for the lowered numbered bin (e.g., 701).
3. Press the Personal Speed Dial key (1-10) a second time to
display the number stored in the lowered numbered bin.
4. Press the Personal Speed Dial key (1-10) a third time to
display the name for the higher numbered bin (e.g., 711).
5. Press the Personal Speed Dial key (1-10) a fourth time to
display the number stored in the higher numbered bin.
6. Press another Personal Speed Dial Key.
OR
Press to exit.
User Programmable Feature
Universal Slot: # K P
Fixed Slot: Not available.
Change your Programmable Function Key assignments. See User
Programmable Features at the end of this guide for more.
71
Removing Lines and Extensions
Temporarily remove
problem extensions and
lines from service until
they can be repaired.
reserved for attendants and supervisors. For example, the attendant can busy-out a noisy line or faulty extension until service
personnel can repair the problem. The line or extension appears
busy to callers. Ask your Communications Manager if you can
use this feature.
To remove or return an extension or line to service:
1. Press and dial .
2. Dial the number of the extension you want to remove or
return to service (e.g., 300).
OR
Dial the number of the outside line you want to remove
or return to service (e.g., 401).
3. Dial to to return.
OR
You can remove problem outside
lines and co-worker’s extensions
from service. This helps ensure
maximum system performance.
Normally, this capability is
72
Dial to remove.
4. Press to hang up.
Reverse Voice Over
Privately call a co-worker
while you’re busy on
your handset.
hold down your Reverse Voice Over key to make the private call.
Your initial caller cannot hear the Reverse Voice Over (private
Intercom) conversation. The private Intercom call continues until
you release your Reverse Voice Over key. Your initial call can be
an outside call or an Intercom call to a co-worker.
If you are a salesperson, for example, Reverse Voice Over can help
you while placing a call to an important client. You can talk to the
client and give special instructions to an assistant — all without
interrupting your initial client call.
You can have Reverse Voice Over keys for more than one
co-worker. Ask your Communications Manager if you have any
of these keys.
While your telephone is idle, your Reverse Voice Over key functions the same as a Hotline key. (You cannot, however, use it to
Transfer calls.) The key shows at a glance the status of your coworker’s extension.
While on a handset call, Reverse
Voice Over lets you make a private Intercom call to an idle
co-worker. You just press and
Reverse Voice Over Key Flash Rates
When the key is: The covered extension is:
Off Idle or not installed
On Busy or ringing
Flashing Fast In Do Not Disturb
73
Reverse Voice Over
To place a Reverse Voice Over call:
1. While on a handset call, press and hold your Reverse
Voice Over key.
You hear two beeps, then conversation with your
co-worker in your handset.
Your Voice Over key lights red.
To return to your initial caller:
1. Release your Voice Over key.
Conversation with your initial caller (in your
handset) continues.
Your Voice Over key goes out.
To place a call to the co-worker assigned to your Reverse
Voice Over key:
1. While your telephone is idle, press your Reverse Voice
Over key.
You hear two beeps, then conversation with your
co-worker.
Your Reverse Voice Over key goes on (green).
74
Ringing Line Preference
Simply lift the handset to
answer a ringing call.
answer calls, Ringing Line Preference ensures that your incoming
calls have priority. Your Communications Manager can tell you if
you have Ringing Line Preference.
If you have multiple calls ringing your extension at the same
time, lifting the handset (with Ringing Line Preference) answers
the calls in the following order:
● key.
● Line key (lowest key first).
● Loop key (lowest key first).
In addition, if you and a co-worker with Ringing Line Preference
answer the same outside line at the same time, the system connects the call to the lowest numbered extension.
Ringing Line Preference lets you
answer a ringing call just by lifting the handset. If you primarily
Prime Line and Ringing Line Preference
Ringing Line Preference has priority over Prime Line. For example, Ringing Line Preference will answer a ringing outside call,
not give you dial tone on your Prime Line.
75
Ringing Line Preference
To use Ringing Line Preference:
1. Lift the handset or press .
You automatically answer the call.
To bypass Ringing Line Preference:
1. Before lifting the handset or pressing , do one of
the following:
-
- Line key
- Programmable Function Key
User Programmable Feature
Universal Slot: # R L P
Fixed Slot: Not available.
Enable or disable Ringing Line Preference. See User
Programmable Features at the end of this guide for more.
76
Save Number Dialed
Set up a multiple-party
Save the number you just
telephone meeting
dialed for quick redialing.
without leaving the office.
ually dialing the digits. Your phone system retains the saved number until you store a new one in its place.
Save Number Dialed saves in system memory a number you dial
up to 32 digits. The system remembers the number regardless of
whether the call was answered, unanswered or busy.
Unless your phone has a display, you must have a uniquely programmed Save Number Dialed Programmable Function Key to
use this feature. Check with your Communications Manager to
find out if you have this key.
To save the outside number you just dialed:
1. Press or your Save Number Dialed key.
To redial a saved number:
1. Press a line key to preselect a trunk for the call.
2. Press or your Save Number Dialed key.
SAVE
The system stores the number you just dialed.
If you have a Save Number Dialed key, you can skip
this step and have the system select a line for you.
DLSV
The stored number dials out.
If you hear busy, you may be able to dial
wait for an outside line to become free.
Save Number Dialed permits you
to save your last outside number
and easily redial it later on. For
example, you can recall a busy or
unanswered number without man-
2 and
77
Selectable Display Messaging
While you’re away from
your phone, display
telephone callers can
receive personalized text
messages you set up.
sonalized text messaging. For example, you can select the message, “GONE FOR THE DAY.” Any co-worker calling from a display telephone sees the message. Other than displaying your message, the call goes through normally.
There are 16 Selectable Display Messages (01-16), and each message can be up to 20 characters long. When your system is first
installed, you have the following standard messages (although they
may have been changed during installation):
Message Number . . . . . . . . .Message
01 . . . . . . . . . . . . . . . . .CALL
02 . . . . . . . . . . . . . . .BACK BY
03 . . . . . . . . . . . . .MEETING IN RM
04 . . . . . . . . . . . . .OUT TO LUNCH
05 . . . . . . . . . . .GONE FOR THE DAY
06 . . . . . . . . . . . . .ON VACATION
07 . . . . . . . . . . .ON BUSINESS TRIP
08 . . . . . . . . . . . .IN THE MEETING
09 . . . . . . . . . . . . . . .OUT UNTIL
10-16 . . . . . . . . . . . . . .Undefined
You can select a preprogrammed
Selectable Display Message for
your extension. Your display telephone callers see the selected
message when they call your
extension. Selectable Display
Messaging provides you with per-
Using the instructions that follow (see step 3), you can easily
scroll through all your system’s messages to see which are most
helpful to you. You can append (add characters to) any message,
provided the total message does not exceed 20 characters. The
characters you add apply only to your own phone.
78
Selectable Display Messaging
To select a Selectable Display Message:
1. Press and dial .
OR
Press + + Dial .
2. Dial the message number (01-16).
You can press VOL ▲ or VOL ▼ to scroll through
the message numbers instead of dialing the number.
3. Press .
You can press
the messages before adding any characters in the
next step.
4. Enter any additional digits.
The total number of digits/characters in the message cannot exceed 20. Use any valid characters,
digits or symbols (just as if you were entering a
Speed Dial name). Refer to the table on the next
page when entering digits.
5. Press .
You hear dial tone.
6. Press to hang up.
DND lights while you have Selectable Display
Messaging enabled.
CFWDPGM
VOL ▲ or VOL ▼ to scroll through
To cancel a Selectable Display Message:
1. Press and dial .
OR
Press + + Dial .
2. Press to hang up.
DND goes out.
CFWDPGM
79
Selectable Display Messaging
Entering Additional Characters
Use the following table when appending (adding digits/characters to) Selectable Display Messages.
Keys for Entering Names
Press this
key:
1&
2ABC 2
3DEF 3
4GHI 4
5JKL 5
6MNO 6
7PQRS7
8TUV 8
9WXYZ9
0SPACE: 0
* *
#
To enter characters in lower case (e.g., e instead of E), press MW before pressing the key in the
first shaded column. Use LND to backspace over (erase) any characters you want to correct.
1
In software versions prior to 02.00.00, the codes for 1 + 2, 1 + 3, and 1 + 4 were not available.
Then one of these keys to enter the character in the white cell:
1 2 3 4 #
(dash)
-
1
/ (backslash)1‘ (apostrophe)
1
1
80
Speed Dial
Use Speed Dial instead
of dialing long numbers.
phone number to reach a client or customer, use Speed Dial.
Speed Dial also lets you store Intercom digits for quick access to
commonly used features.
There are two types of Speed Dial: System and Personal. Speed
Dial numbers can be up to 30 digits long, using 0-9, # and *.
Every Speed Dial can have a programmed name up to 16 characters long. The name shows in your telephone’s display as the
Speed Dial number dials out.
Speed Dial can store outside numbers and Intercom digits. This
capability to store Intercom digits provides you with “one-touch”
access to features you use most often. For example, you can have
a Personal Speed Dial bin that simplifies forwarding calls to
Voice Mail or a co-worker.
Pressing or at your Super Display telephone will show the first 10 characters of the name for the associated Personal Speed Dial bin. If you don’t have names programmed, your phone will show the first 10 digits of the stored
number instead.
Speed Dial gives you quick access
to frequently called numbers.
Instead of dialing a long tele-
SP DIAL 2SP DIAL 1
System Speed Dial
System Speed Dial gives you and your co-workers access to the
same set of stored numbers. Your system can have up to 1000
System Speed Dial numbers, depending on how it was set up during installation. Check with your Communications Manager for
more about your System Speed Dial numbers.
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Speed Dial
To program a System Speed Dial number:
Normally, only attendants and supervisors can
store System Speed Dial numbers. Find out from
your Communications Manager if you can.
1. Press and dial .
OR
Press + .
2. Dial the system bin number (normally 200-299).
3. Press .
4. Enter the line number you want the system to use when
dialing your stored number (e.g., 1 for line 1).
OR
Enter the line group number you want the system to use
when dialing your stored number (e.g., 90 for group 0).
OR
Press if you want to enter Intercom codes.
5. Press .
6. Enter the number you want to store (up to 30 digits long).
You can enter any combination of the digits 0-9, #
and *. To insert a pause in your Speed Dial number,
press
MIC. To insert a Flash in your Speed Dial
number, press
SPDPGM
FLASH. These entries count as digits.
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7. Press .
8. Enter a name for the Speed Dial number.
See Entering Speed Dial names for more.
9. Press .
Speed Dial
10. Repeat from step 2 to program another bin number.
OR
Press to exit.
To dial a System Speed Dial number:
1. Press and dial .
2. Dial the system bin number (normally 200-299).
OR
Press a Programmable Function Key for System Speed
Dial bin.
The stored number dials out.
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Speed Dial
Personal Speed Dial
Personal Speed Dial provides 20 stored numbers just for your
own use. (If you have a DSS Console, the Personal Speed Dial
numbers on your console are the same as those on your phone.)
Your telephone has 10 Personal Speed Dial bin keys. Pressing
keys 1-10 accesses your first 10 Personal Speed Dial numbers
(701-710). Pressing
Personal Speed Dial numbers (711-720).
DIAL and keys 1-10 accesses your second 10
If you have a 22-Button Standard or
22-Button Display Telephone, this is the
location of your 10 Speed Dial bin keys.
If you have a 34-Button Display
Telephone, this is the location of your 10
Speed Dial bin keys.
If you have a 34-Button Super Display
Telephone, this is the location of your 10
Speed Dial bin keys.
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Speed Dial
To program a Personal Speed Dial number:
1. Press and dial .
OR
Press + .
2. Dial the personal bin number (normally 701-720).
OR
Press a Personal Speed Dial key (for bins 1-10).
OR
Press + a Personal Speed Dial key (for bins 11-20).
3. Press .
4. Enter the line number you want the system to use when
dialing your stored number (e.g., 1 for line 1).
OR
Enter the line group number you want the system to use
when dialing your stored number (e.g., 90 for group 0).
OR
Press if you want to enter Intercom codes.
SPDPGM
5. Press .
6. Enter the number you want to store (up to 30 digits long).
You can enter any combination of the digits 0-9, #
and *. To insert a pause in your Speed Dial number,
MIC. To insert a Flash in your Speed Dial
press
number, press FLASH. These entries count as digits.
7. Press .
8. Enter a name for the Speed Dial number.
See Entering Speed Dial names for more.
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Speed Dial
9. Press .
10. Repeat from step 2 to program another bin number.
OR
Press to exit.
To dial a Personal Speed Dial number:
1. Press and dial .
2. Dial the personal bin number (normally 701-720).
OR
Press a Personal Speed Dial key (for bins 1-10).
OR
Press + a Personal Speed Dial key (for bins 11-21).
OR
Press a Programmable Function Key for System Speed
Dial bin.
The stored number dials out.
To dial a Personal Speed Dial number if you have a Super
Display telephone:
1. Press (for bins 701-710) or (for
bins 711-720).
2. Press a Personal Speed Dial bin key.
The stored number dials out.
SP DIAL 2SP DIAL 1
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Speed Dial
Entering Speed Dial Names
Use the following table when entering Speed Dial names.
Keys for Entering Names
Press this
key:
1&
2ABC 2
3DEF 3
4GHI 4
5JKL 5
6MNO 6
7PQRS7
8TUV 8
9WXYZ9
0SPACE: 0
* *
#
To enter characters in lower case (e.g., e instead of E), press MW before pressing the key in the
first shaded column. Use
1
In software versions prior to 02.00.00, the codes for 1 + 2, 1 + 3, and 1 + 4 were not available.
Then one of these keys to enter the character in the white cell:
1 2 3 4 #
1
-
(dash)
LND to backspace over (erase) any characters you want to correct.
/ (backslash)1‘ (apostrophe)
1
1
User Programmable Feature
Universal Slot: # S P
Fixed Slot: ICM + ##
Program Personal and System Speed Dial Numbers. See User
Programmable Features at the end of this guide for more.
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Split
Switch between active
calls without Conferencing
the calls together.
joining (Conferencing) your callers together.
Split requires a uniquely programmed Split Programmable
Function key. Check with your Communications Manager to find
out if you have this type of key.
To Split between your current Intercom call and a new
Intercom call:
1. Press to place your current Intercom call on Hold,
then hang up.
2. Place or answer Intercom call.
3. Press your Split key to switch between your two
Intercom calls.
To Split between your current outside call and an Intercom
call:
With Split, you can split (alternate)
between your current call and a
new call. Split lets you easily alternate between the calls without
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1. Press to place outside call on Hold, then hang up.
2. Place or answer waiting Intercom call.
3. Press your Split key to switch between your Intercom
call and the outside call.
Split
To Split between your current Intercom call and an outside
call:
1. Press to place your current Intercom call on Hold.
2. Place or answer outside call.
3. Press your Split key to switch between your two calls.
To Split between your current outside call and a waiting
outside call:
1. Press to place your current outside call on Hold,
then hang up.
2. Place or answer a new outside call.
3. Press your Split key to switch between your two calls.
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Tandem Trunking
Join two callers in
Conference, leave the
call and let their
conversation continue.
your callers in an unsupervised Conference. You are no longer
part of the conversation. The Conference continues until either
outside party hangs up. Find out from your Communications
Manager if you are able to set up an Unsupervised Conference.
To set up a tandem call (Unsupervised Conference):
1. Place or answer an outside call.
Tandem Trunking (Unsupervised
Conference) allows you to join
two outside callers in a
line-to-line Conference. You can
then drop out of the call, leaving
2. Press or .
3. Place or answer another outside call.
4. Press or to set up the Conference.
5. Hang up.
If the outside lines disconnect when you hang up in
this step, you do not have Tandem Trunking capability.
You can optionally press
Conference on Hold. Your callers hear Music on Hold
(if installed) while waiting on Hold. Just press
again to reinstate the Conference.
To disconnect a tandem call (using Forced Trunk
Disconnect):
1. Press line key for busy line.
OR
Press and dial the line’s Direct Line Access code
(e.g., 401 for line 1).
2. Dial # or press to disconnect the line.
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CONF
CONF
HOLD to place the
BARG
CONF
To Barge In on a tandem call:
Use this procedure to rejoin a Conference already
in progress.
1. Press line key for busy line.
OR
Press and dial the line’s Direct Line Access code
(e.g., 401 for line 1).
2. Dial .
Tandem Trunking
Time and Date
The time and date shows
on all telephone displays.
Programmable Feature steps below if you need to reset the system
time and date (e.g., after the Daylight Savings Time change).
The time and date appear on all
telephone displays in your system. Follow the User
User Programmable Feature
Universal Slot: # T D
Fixed Slot: Not available.
Change your system’s time and date. See User Programmable
Features at the end of this guide for more.
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Transfer
Send the outside call you
are on to a co-worker.
or Voice Mail. With Transfer, you can quickly send a call to the
desired co-worker. A call you Transfer automatically recalls to
you if not picked up at the Transfer destination. If you don’t
answer the recall, the call will ring other co-workers or the attendant. This assures that you do not lose or inadvertently abandon
your transfers.
Your telephone system allows the following types of transfers:
● Screened Transfer
With Screened Transfer, you announce the call to the destination before hanging up.
● Unscreened Transfer
With Unscreened Transfer, you extend the call without making an announcement.
To Transfer your call:
1. Do not hang up.
2. Press .
3. Dial your co-worker’s extension.
OR
Press a DSS key.
OR
Dial a Ring Group or UCD Hunting Group master number.
Transfer permits you to send your
active outside call to a co-worker,
Ring Group, UCD Hunting Group
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4. Announce the call to make a Screened Transfer.
OR
Press the flashing line key to return to your call if your
co-worker doesn’t want it (i.e., rejects your screen).
OR
Hang up to send the call through unscreened.
The call will recall to you if unanswered at the
destination.
To Transfer your call to a co-worker’s mailbox:
1. Do not hang up.
2. Press .
3. Dial your co-worker’s extension.
Transfer
4. Press or .
5. Hang up.
MBOX
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Trunk (Line) Queuing and Callback
When all outside lines are
busy, Line Queuing lets
you wait in line for a line
to become free.
—
Line Callback will
automatically call you back
when a line is available.
the line becomes free, the system automatically recalls your phone.
As soon as you lift the handset, you connect to the outside line.
You can leave a Line Callback request for many outside lines.
The system processes your requests as the lines become free. In
addition, you and your co-workers can leave a Callback request
for the same line. The system processes these requests on a
first-in/first-out (FIFO) basis.
If you leave a Line Callback request and fail to answer when
Callback rings your phone, the system cancels the Callback.
Line Queuing permits you to
queue (wait in line) on hook for a
busy line or line group to become
free. The system will connect you
as soon as the line is available.
You do not have to manually retry
the line later.
After queuing for a line, you just
hang up to convert your Line
Queue into a Line Callback. When
Line Queuing Priority
You may have Line Queuing Priority enabled for your telephone.
If you do, when you queue for a busy line Line Queuing will connect you before your co-workers that don’t have priority. Your
Communications Manager can can tell you if you have Line
Queuing Priority.
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