Nitsuko DS2000 User Guide

Software Manual

● In Edit ➮ Preferences ➮ General, set the following:

– Default Magnification = Fit Width – Display Splash Screen at Startup = Disabled (box not checked) – Display Open Dialog Box at Startup = Disabled (box not checked)

● For easiest reading on-screen, select View ➮ Fit Width (or Ctrl K). This option

is automatically enabled if you set the

Default Magnification

in General

Preferences as described above.

● To return to the opening screen at any time, press Home.

To scroll up or down on a page, press PageDown or PageUp. To navigate between pages, press –>or <–.

● To increase the speed with which your Acrobat files load, try one of the following:

– In Windows 3.1, add

ACROREAD.EXE

to your Startup Group (with the Run

Minimized box checked).

– In Windows 95, add

ACROREAD.EXE

to the Windows\Start

Menu\Programs\StartUp folder (with Run Minimized selected).

You’ll have to maximize the first Acrobat file you run.

● Provides on-line viewing and printing.

● Extensive search and navigation capabilities.

● Ensures more timely turnaround of documents.

● When we provide an Acrobat manual with a product (e.g., Nitsuko TAPI Driver),

you are assured of having the most up-to-date manual available.

● With the installation of a PC fax/modem, it makes faxing of any brochure, user

guide, proposal or manual quick and easy.

● Acrobat Reader programs for Macintosh, DOS and UNIX platforms also can be

provided, if required.

● For Technical Support for the Acrobat Reader, contact:

Adobe Systems, Inc.

1585 Charleston Road

P.O. Box 7900

Mountain View, CA 94039-7900

Telephone Number: 415-961-4400

Adobe FaxY1 (technical/product information by fax): 206-628-5737

Adobe Electronic Bulletin Board (on-line information): 206-623-6984

URL: http://www.adobe.com

● To return to the opening screen, press the HOME key.

02.00.00 Compatibility

Software version 02.00.00 contains many enhancements and is

not

backward compatible with prior software versions.

When you upgrade to 02.00.00 from a prior software version, you must use 9999: System Ini-

tialization to reinitialize your system. Following reinitialization, you must reprogram the sys-

tem with the site speciﬁc options. After you install and program your 02.00.00 system, you can use 9906: Backup to save your

site data and 9907: Restore to upload (restore) the data. You must reset the system after using

9907: Restore to restore your system’s data base.

Keep the following PC Card data base compatibility guidelines in mind when backing up and restoring site data:

• All u slot software version 02.00.00 data bases in systems using CPU P/N 80025 A are compatible (regardless of whether they are installed in a 4 or 8 slot cabinet).

• U slot software version 02.00.00 data bases in systems using CPU P/N 80025 are not compatible with data bases using CPU P/N 80025A.

• Fixed slot data bases are not compatible with any u slot data bases.

Programs 9906: Backup and 9907: Restore provide 8 data base storage addresses (00-07), not 12 as in previous software versions.

Software version 02.00.00 does not support 2-OPX Modules.

DS2000

Software Manual

For Fixed Slot (01.nn.nn) and Universal Slot (02.nn.nn) Software

Part No. 80000SWG07 Issue 1-0, June 2000

010007/020000

This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

Nitsuko America, Telecom Division

4 Forest Parkway Shelton, CT 06484

Attention: Manager, Technical Publications

http://www.nitsuko.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the Equipment covered. This manual is subject to change without notice and Nitsuko America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America.

Printed in U.S.A.

Chapter 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1

Initial System Startup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Charts and Illustrations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

2-OPX Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

2500 Sets / Single Line Telephones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Account Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Analog Communications Interface (ACI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Alternate Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Automatic Call Distribution (ACD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Automatic Fault Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Automatic Ring Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

Call Forwarding, Off-Premise . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Call Waiting / Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Computer Telephony Integration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Data Communications Interface (DCI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Dial Number Preview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Dial Tone Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Direct Inward Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

Direct Inward Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Direct Trunk Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

Distinctive Ringing, Tones and Flash Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

E911 Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Equal Access Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

DS2000 Software Manual

Table of Contents ◆ i

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

External Alerting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .161

Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .164

Forced Trunk Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .182

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .192

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223

Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229

Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .237

Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Multiple Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

Names for Extensions and Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Night Service / Night Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Off-Premise Extensions / On-Premise SLT Extensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263

Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .264

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269

PBX/Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

Programmable Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Removing Trunks and Extensions From Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Repeat Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Ring Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .299

Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .300

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305

Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .313

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .314

Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .324

Station Instruments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .326

ii ◆ Table of Contents

DS2000 Software Manual

Station Message Detail Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .329

Station Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .335

System Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .336

System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .337

System Programming Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339

System Programming List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .341

System Programming Password Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343

System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .344

System Timers, Stations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .347

System Timers, Trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .352

Tandem Trunking / Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .359

Tenant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .362

Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .363

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .364

Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .366

Toll Restriction Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .374

Traffic Management Report (TMS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .375

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376

Trunk Group Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .381

Trunk (Line) Queuing / Trunk Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .384

Trunk Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .387

Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .390

User Programmable Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .391

Voice Announce Unit (VAU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395

Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .396

Voice Over. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .408

Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .410

Volume Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .411

Year 2000 Compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .413

DS2000 Software Manual

Table of Contents ◆ iii

Chapter 2 Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415

Introduction to Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415

Before You Start Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .415

0100 - Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420

0101 - Class of Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .420

0200 - Tenant Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .424

0201 - Tenant Option Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .424

0300 - System Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .426

0301 - System Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .426

0302 - System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .428

0400 - Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

0401 - System Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .431

0402 - Trunk Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .434

0403 - Station Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .441

0404 - Analog Station Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .444

0500 - System Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .447

0501 - Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .447

0504 - Trunk Port Extension Numbers (Fixed Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . .451

0504 - View Extension (U Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .453

0505 - Station Port Extension Numbers (Fixed Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . .454

0505 - Extension Assignment (U Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .456

0506 - ACI/CPU Analog Port Extension Numbers and Names . . . . . . . . . . . . . . . . . . .458

0507 - DCI Extension Numbers and Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .459

0510 - ACD/UCD Master Extension Numbers and Names . . . . . . . . . . . . . . . . . . . . . .460

0511 - Ring Group Master Extension Numbers and Names . . . . . . . . . . . . . . . . . . . . . .462

0600 - Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .464

0601 - Toll Restriction Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .464

0700 - Analog Communications Interface (ACI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .471

0701 - Analog Communications Interface (ACI) Options . . . . . . . . . . . . . . . . . . . . . . .471

0800 - Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .472

0801 - Selectable Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .472

1000 - Trunk Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .474

1001 - Trunk Port Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .474

1002 - Trunk Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .482

1003 - Trunk Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .484

1004 - Loop Group Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .488

1100 - Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .489

1101 - System Speed Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .489

1102 - Speed Dial Block Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .491

1700 - Key Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .493

1701 - Programmable Function Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . .493

1702 - Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .498

1703 - DSS Key Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .500

1704 - DSS Console Key Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .501

1800 - Extension Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .507

1801 - Extension Port Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .507

1802 - Extension Options (Part 1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .513

1803 - Extension Line Access Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .519

1804 - Extension Trunk Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .522

1805 - Ring Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .524

1806 -. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .526

1807 - Extension Options (Part 2). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .527

iv ◆ Table of Contents

DS2000 Software Manual

9800 - System Utilities, Part 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531

9801 - Copy Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .531

9802 - Swap Command Utility (U Slot) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .533

9900 - System Utilities, Part 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .535

9901 - Reset Station Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .535

9902 - Slot Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .536

9903 - System and PCB Reset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .541

9904 - Side Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .542

9905 - Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .543

9906 - Database Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .544

9907 - Database Load . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .546

9999 - System Initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .547

DS2000 Software Manual

Table of Contents ◆ v

vi ◆ Table of Contents

DS2000 Software Manual

Introduction

Chapter 1

Features

Introduction

Before Reading This Section

Using This Section

Description

This section provides detailed information on the system’ s features. If you don’t know what the various features are, review the Table of Contents for this section and the manual’s Index. After reviewing, turn back to this section for the speciﬁcs.

The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature deﬁnition into headings as follows:

Read Description to get an overview of the feature. Along with the feature’s description are the

Conditions and Default Setting . Conditions provides the feature’s operational limits (if any).

Default Setting outlines how the feature works with the default (factory installed) Programming List. When initially installed, the system uses the default setting. For speciﬁc default settings on each program, refer to the chart at the end of this manual.

DS2000 Software Manual

Chapter 1: Features ◆ 1

Introduction

Programming Guide

In each feature description there are two icons which provide additional essential information about the feature:

This is F eature Beneﬁt icon. Read this text to ﬁnd out how the feature can help co-worker’s become more productive and streamline company-wide communications.

This is the Software History icon. Since Nitsuko America is constantly enhancing your system, all options may not be available in all software levels. Read this text to ﬁnd out the speciﬁcs.

• Software version 01.nn.nn is ﬁxed slot software.

• Software version 02.nn.nn is universal slot software.

To check your system’s software version:

1. Do not lift the handset, do not press

2. Dial 8.

Your system’s software version displays.

The Progr amming Guide is an easy-to-use chart that guides you step-by-step through programming the feature. If you’re not sure how to set up a feature, start ﬁrst with the Programming Guide.

SPK

, and do not press

ICM

Programming List

Progr amming List explains the system Programming List that lets you customize the feature. Some

features require Programming List; others don’t. If you decide to customize a feature, use Section 2 to enter the change into the system.

Other Related Features

Read this part to learn how the feature interacts with other features.

Feature Operation

This part provides you with instructions on how to use each feature. These instructions are also provided in the DS2000 Feature Handbook (P/N 80000MFH**). Also see the DS2000 Multibutton Telephone Quick Reference Guide (P/N 80000MBG**).

2 ◆ Chapter 1: Features

DS2000 Software Manual

System Conﬁguration

The total number of components you can install and connect to your system depends on power supply capacity and the System Load Factor. Use the table below and the following steps to calculate the System Load Factor.

• If your 4-slot cabinet uses ﬁxed slot software, you can plug DSTU PCBs only into slots CN1 and CN2.

• You can plug an ASTU PCB only into slot CN2 (in place of the second DSTU PCB).

• Install ATRU PCBs only into slots CN3 and CN4.

• System Load Factor in ﬁxed slot systems is only an issue if you have DSS Consoles and 2OPX Modules installed. Note that you cannot install more than 4 DSS Consoles, regardless of System Load Factor.

• The Release Notes that came with your system indicate if it uses ﬁxed slot software.

• Check your system’s Hardware Manual for more installation details.

Introduction

Notes for 4-Slot Cabinets with Fixed Slot Software

• Maximum conﬁguration for 4-slot cabinets with ﬁxed slot software is

extensions

Notes for 4-Slot and 8-Slot Cabinets with Universal Slot Software

• A 4-slot cabinet with universal slot software cannot have more than 2 16DSTU PCBs installed under any circumstances.

• A 4-slot cabinet with universal slot software cannot connect more than regardless of System Load Factor.

• A 4-slot cabinet with universal slot software cannot connect more than of System Load Factor.

• An 8-slot cabinet with universal slot software cannot connect more than regardless of System Load Factor.

• An 8-slot cabinet with universal slot software cannot connect more than less of System Load Factor.

• In an 8-slot cabinet, the total of all extensions and trunks installed cannot exceed 104, regardless of System Load Factor.

• In an 8-slot cabinet, you must install a 16DSTU PCB in slot CN1.

• In an 8-slot cabinet, you can only install A series PCBs:

CPU PCB P/N 80025 A Power Supply P/N 80005 A 16DSTU Digital Station PCB P/N 80021 A 8 ASTU 8 Port Analog Station PCB P/N 80041 A 4ASTU 4 Port Analog Station PCB P/N 80040 A 8ATRU 8 Port Analog Trunk PCB P/N 80011 A 4ATRU 4 Port Analog Trunk PCB P/N 80010 A

16 trunks

40 extensions

24 trunks

96 extensions 48 trunks

and

, regardless

, regard-

DS2000 Software Manual

Chapter 1: Features ◆ 3

Introduction

2 .

1 .

To check your system conﬁguration:

1. Indicate the quantity for each item installed in the

2. For each item, multiply the column.

3. Add all the values in the

4. Determine the System Load Factor capacity of the power supplies installed in your system and enter the total in row

A 4-Slot Cabinet can have only 1 power supply. An 8-Slot Cabinet can have up to 3 power supplies. You cannot have more than two 16DSTU PCBs per power supply, regardless of System Load Factor calculations.

5. Compare the entry in row

than the entry in row 2.

Qty

times the

Total Load

to your entry in row

column and enter the value in row

Load Factor

Qty

column.

and enter the value in the

Row 1 must always be equal to or less

T otal Load

Do not operate your system if the System Load Factor total

Item Load Factor Qty Total Load

16DSTU PCB 16 4ASTU PCB 8 8ASTU PCB 12 110-Button DSS Console 2 24-Button DSS Console 1

2-OPX Module 3

If you have three power supplies installed, enter 112.

(row 1) exceeds the allowable value (row 2).

System Load Factor Calculations

Total DSS Consoles installed cannot exceed 4.

Total load for this conﬁguration:

If you have one power supply installed, enter 48.

If you have two power supplies installed, enter 80.

(2 16DSTU PCBs maximum per power supply)

Note: An 8-Slot Cabinet can have up to 3 power supplies. You cannot have more than

two 16DSTU PCBs per power supply, regardless of System Load Factor calculations.

4 ◆ Chapter 1: Features

DS2000 Software Manual

Introduction

Examples of Typical 4-Slot Cabinet Maximum Conﬁgurations

The following conﬁgurations do not apply to ﬁxed slot software. Refer to the Release Notes that came with your system to ﬁnd out if you have ﬁxed slot software.

16 x 32 (16 trunks and 32 digital extensions)

●

Recommended for sites with no Voice Mail and high trunk usage.

24 x 16 (24 trunks and 16 digital extensions)

●

Recommended for sites with no Voice Mail and very high trunk usage.

8 x 16 x 16 (8 trunks, 16 digital extensions and 16 analog extensions)

●

Recommended for sites with Voice Mail, normal trunk usage and high analog extension usage.

●

16 x 16 x 8 (16 trunks, 16 digital extensions and 8 analog extensions)

Recommended for sites with Voice Mail, high trunk usage and high analog extension usage.

●

8 x 32 x 8 (8 trunks, 32 digital extensions and eight analog extensions)

Recommended for sites with Voice Mail, normal to low trunk usage and low analog extension usage.

Examples of Typical 8-Slot Cabinet Maximum Conﬁgurations

●

32 x 64 (32 trunks and 64 digital extensions) Recommended for sites with no Voice Mail and high trunk usage. This conﬁguration requires 2 power supplies.

●

48 x 32 (48 trunks and 32 digital extensions) Recommended for sites with no Voice Mail and very high trunk usage. This conﬁguration requires 1 power supply.

●

16 x 32 x 32 (16 trunks, 32 digital extensions and 32 analog extensions) Recommended for sites with Voice Mail, normal trunk usage and high analog extension usage. This conﬁguration requires 2 power supplies.

●

32 x 32 x 16 (32 trunks, 32 digital extensions and 16 analog extensions) Recommended for sites with Voice Mail, high trunk usage and high analog extension usage. This conﬁguration requires 2 power supplies.

●

16 x 64 x 16 (16 trunks, 64 digital extensions and 16 analog extensions) Recommended for sites with Voice Mail, normal to low trunk usage and low analog extension usage. This conﬁguration requires 3 power supplies.

4 Slot Cabinet U Slot Default Conﬁguration

Important:

1. Always observe the System Load Factor when conﬁguring your system.

2. You must install a 16DSTU PCB into slot CN1.

In a 4-slot cabinet, you can install either A series PCBs or non-A series PCBs. If you install non-A series PCBs, you must install the RFI Suppressor Assemblies as shown in your Hardware Manual. If you install A series PCBs, you do not need to install the RFI Suppressor Assemblies or the station and trunk cables. The available PCBs are:

DS2000 Software Manual

CPU PCB P/N 80025A and 80025 Power Supply P/N 80005A and P/N 80005 16DSTU Digital Station PCB P/N 80021A and 80021 8 ASTU 8 Port Analog Station PCB P/N 80041A and 80041 4ASTU 4 Port Analog Station PCB P/N 80040A and 80040 8ATRU 8 Port Analog Trunk PCB P/N 80011A and 80011 4ATRU 4 Port Analog Trunk PCB P/N 80010A and 80010

Chapter 1: Features ◆ 5

Introduction

If your 4-slot cabinet is using CPU PCB P/N 80025, your system capacity will be as follows:

●

Slots 1-4

●

24 trunks (maximum)

●

40 extensions (maximum)

●

48 ports (maximum)

●

2 16DSTU PCBs (maximum)

Following is the default PCB conﬁguration for this unique 4-slot cabinet system software:

Slot PCB Extensions

1 16DSTU 300-315 2 16DSTU 316-331 3 8 A TR U 401-408 4 8 A TR U 409-416

If this conﬁguration does not meet the site requirements, turn to Program 9902 - Slot Assignment (page 536) for information on how to change your PCB assignments. To swap the positions of PCBs, turn to Program 9802 - Swap Command Utility (U Slot) (page 533).

If your 4-slot cabinet is using CPU PCB P/N 80025A, your system will automatically load the 8slot version of system software during startup (see 8 Slot Cabinet U Slot Default Conﬁguration on page 7).

6 ◆ Chapter 1: Features DS2000 Software Manual

8 Slot Cabinet U Slot Default Conﬁguration

Important:

1. Always observe the System Load Factor when conﬁguring your system.

2. You must install a 16DSTU PCB into slot CN1.

Following is the default PCB conﬁguration for your 8-slot cabinet. Note that you must always install a 16DSTU PCB in slot 1. This assignment is not programmable. The default conﬁguration supports 24 trunks and 64 extensions (24 x 80). Your system will automatically load the system software for your 8-slot cabinet during system startup. You do not need to install the RFI Suppressor Assemblies on your extension and trunk cabling.

In an 8-slot cabinet, you can only install A series PCBs:

CPU PCB P/N 80025A Power Supply P/N 80005A 16DSTU Digital Station PCB P/N 80021A 8 ASTU 8 Port Analog Station PCB P/N 80041A 4ASTU 4 Port Analog Station PCB P/N 80040A 8ATRU 8 Port Analog Trunk PCB P/N 80011A 4ATRU 4 Port Analog Trunk PCB P/N 80010A

Introduction

Slot PCB Extensions

1 16DSTU 300-315 2 16DSTU 316-331 3 16DSTU 332-347 4 16DSTU 348-363

5 16DSTU 364-379 6 8 A TR U 401-408 7 8 A TR U 409-416 8 8 A TR U 417-424

Modifying the 8 Slot Conﬁguration

If you need to modify your system’s conﬁguration, turn to Program 9902 - Slot Assignment (page 536). To swap the positions of PCBs, turn to Program 9802 - Swap Command Utility (U Slot) (page 533). You should also re view the installation in your Hardware Manual before proceed- ing.

DS2000 Software Manual Chapter 1: Features ◆ 7

Introduction

Default Feature Setup

Fixed Slot Software (01.nn.nn)

U Slot Software (02.nn.nn)

●

All trunks are loop start DTMF

Use Program 1001 - Trunk Circuit Type (page 474) to change this assignment.

●

All extensions are 22-Button Display models.

Use Program 1801 - Extension Circuit Type (page 507) to change this assignment.

●

Trunks 1-8 ring on line keys 1-8.

Use Program 1805 - Ring Assignments (page 524) to customize ringing.

●

Extension users cannot press ICM and dial 9 for an outside line. Trunk Group Routing, Line Dial-Up, and Direct Trunk Access are disabled.

See Central Ofﬁce Calls, Placing (page 83) for more.

●

The last active Programmable Function Key on extension 300 is the Operator Call Key.

See Attendant Call Queuing (page 33) for more.

●

All trunks are loop start DTMF.

Use Program 1001 - Trunk Circuit Type (page 474) to change this assignment.

●

All extensions are 22-Button Display models.

Use Program 1801 - Extension Circuit Type (page 507) to change this assignment.

●

Trunks 1-24 ring on line keys 1-24.

Use User Programmable Features (page 391) code #RAL or Program 1805 - Ring Assignments (page 524) to customize ringing.

●

Extension users can press ICM and dial 9 for an outside line. Line Dial-Up and Direct Trunk Access are disabled.

See Central Ofﬁce Calls, Placing (page 83) for more.

8 ◆ Chapter 1: Features DS2000 Software Manual

Initial System Startup

Initial Startup Programming

Initial Startup Programming (Page 1 of 3)

Step 1: Check the system defaults.

• If you have a 4 slot U Slot system, refer to 4 Slot Cabinet U Slot Default Conﬁguration on page 5.

• If you have an 8 slot U Slot system, refer to 8 Slot Cabinet U Slot Default Conﬁguration on page 7.

• To check the feature defaults, refer to Default Feature Setup on page 8.

Step 2: Does the current u slot PCB conﬁguration meet the site requirements?

• Skip to the next step.

If yes

• Review Program 9902 - Slot Assignment on

If no

Step 3: Enter the programming mode.

Step 4: Assign the correct circuit type to your installed trunks.

page 536 and Program 9802 - Swap Command Utility (U Slot) on page 533.

• From any display telephone: Press ICM + #*#* + Password + HOLD.

• The default system passwords are: Installer (level 3) = 372000 System Administrator 2 (level 2) = 9999 System Administrator 3 (level 1) = 0000

• In Pr ogr am 1001 - T runk Cir cuit Type (page 474), enter the correct circuit type for each installed trunk:

00 = Uninstalled 51 = Loop start DTMF 52 = Loop start DP

DS2000 Software Manual Chapter 1: Features ◆ 9

Initial System Startup

Step 5: Assign the correct circuit type to your installed extensions.

Step 6: By default, each extension has full access to each trunk. Do you want to change

this assignment?

Initial Startup Programming (Page 2 of 3)

• In Program 1801 - Extension Circuit Type (page 507), enter the correct circuit type for each installed extension:

00 = Uninstalled 01 = 22-Button Standard 02 = 22-Button Display 06 = 34-Button Display 09 = 34-Button Super Display 15 = Analog station 21 = 2OPX

All keysets default to type 02 (22-Button Display). If you don’t change the circuit type for 34-Button and 34-Button Super Display telephones, the bottom two rows of Programmable Function Keys will be unassigned (i.e., not functioning).

• For each extension in Program 1803 - Extension

If yes

If no

Step 7: By default, each extension rings for every incoming trunk call. Do you want to

change this assignment?

If yes

Line Access Assignments (page 519), assign the access options for each trunk. The options are:

0 = No access 1 = Incoming only 2 = Outgoing only 3 = Full access

• Use Pr ogr am 9801 - Copy Command (page 531), to simplify your programming.

• In Program 1803 - Extension Line Access Assign- ments (page 519), make no changes from the default assignments.

• For each extension in Program 1805 - Ring Assignments (page 524), assign ringing for each trunk. The options are:

1 = Lamp only (day and night) 2 = Ringing day and night 3 = Night Ring only, lamp during the day 4 = Delay ring day and night

• Use Pr ogr am 9801 - Copy Command (page 531), to simplify your programming.

• The system attendant (extension 300) can put these trunks in the night mode by pressing their preassigned Night Key (key 11).

10 ◆ Chapter 1: Features DS2000 Software Manual

Initial System Startup

Initial Startup Programming (Page 3 of 3)

• For each extension in Program 1805 - Ring

If no

Step 8: Does your system have Voice Mail?

If yes

If no

Step 9: Do you want to change the default system passwords?

If yes

If no

Assignments (page 524), make no changes from the default assignments.

• Turn to Voice Mail on page 396 and review the required Voice Mail programming.

• Go to the next step.

• In Program 9905 - Password (page 543), change the passwords from their default settings.

• In Program 9905 - Password (page 543), do not change the passwords from their default settings.

Step 10: Do you want to return the system to its factory installed (default) programming?

• In Program 9999 - System Initialization

If yes

If no

(page 547), reinstate the factory installed programming. This erases all your programming

and returns the system to its initial default settings.

• In Program 9999 - System Initialization (page 547), do not reinstate the factory installed programming.

DS2000 Software Manual Chapter 1: Features ◆ 11

Charts and Illustrations

Table 1: Dial Codes (by Number)

For this feature Dial this code When you are Also use Function Key

Call Forwarding

Selectable Display

Messaging

Canceling Call Forwarding

*30

at an extension

*32 + Extension or 0 (for

operator)

*34 + Extension or 0 (for

operator)

*36 + Extension or 0 (for

operator)

*38

+ Message (600-615) Enabling a Selectable Dis-

Enabling Call Forwarding

Busy/No Answer

Enabling Call Forwarding

All Calls

Enabling Call Forwarding

No Answer

play Message

12 ◆ Chapter 1: Features DS2000 Software Manual

Charts and Illustrations

Table 2: System Number Plan/Capacities (Page 1 of 2)

4-Slot System 8-Slot System

System Options

• Classes of Service 1-15

• Conference 32 simultaneous users in Conference (total of all Conferences system-wide)

8 simultaneous Conferences maximum

8 parties maximum in any one Conference

• Extension Hunting (ACD/UCD) Master

Numbers

• Extension Hunting Groups 8 (1-8)

• Group Call Pickup Groups 8 (1-8, 0 = unassigned)

• Privacy Release Groups 16 (1-16, 0 = unassigned)

• Speed Dial, Personal 20 bins at each extension (701-720)

See Speed Dial (page 314) for additional information on

Speed Dial capacities.

• Speed Dial. System 10 (20-29), 100 (200-299), 1000 (2000-2999)

See Speed Dial (page 314) for additional information on

Speed Dial capacities.

• Tenant Groups 1

• Timeslots Non-blocking

• Toll Restriction Levels 7 (1-7, 0 = no restriction)

Trunks

• Direct Trunk Access Codes 401-416 (ﬁxed slot)

401-424 (u-slot)

• Line Dial Up Codes #901-#916 (ﬁxed slot)

#901-#924 (u-slot)

401-448

#901-#948

• Ring Groups 8 (1-8)

0 = No assignment

Ring Group master numbers can be 100-299, 332-400, or 417-899. They cannot be in the extension (300-395) or trunk (401-448) number range. By default, the systems uses codes

beginning with 0 for operator access and 9 for trunk/trunk

group access.

• Trunk Group Access Codes 90-98

• Trunk Groups 9 (0-8)

DS2000 Software Manual Chapter 1: Features ◆ 13

Charts and Illustrations

Table 2: System Number Plan/Capacities (Page 2 of 2)

4-Slot System 8-Slot System

• Trunk Ports 16 (1-16) (ﬁxed slot) 24 (1-24) (u-slot)

Extensions

• Attendant (Operator) Access Number 0 (single operator)

01-04 (multiple operators)

• Attendants 4

• DSS Consoles 4

The System Load Factor may limit the total

number that you can install.

• Telephone Extension Numbers 32 (300-331) (ﬁxed slot)

40 (300-339) (u-slot)

• Telephone Port Numbers 32 (1-32) (ﬁxed slot) 40 (1-40) (u-slot)

• Total Number of Station Devices 32 (ﬁxed slot) (may be lim-

ited by load factor)

40 (u-slot) (may be limited

by load factor)

• Voice Mail and UCD Hunting Master

Numbers

UCD Hunting group master numbers can be 100-299, 332400, or 417-899. They cannot be in the extension (300-395) or trunk (401-448) number range. By default, the systems uses codes beginning with 0 for operator access and 9 for trunk/ trunk group access.

96 (may be limited by load

48 (1-48)

96 (300-395)

96 (1-96)

factor)

• Voice Mail Ports Limited by available analog ports.

Paging and Park

• Page Relays One set on CPRU that close when External Page is active

• Page Zones 7 zones (1-7) and All Call (0)

All Call and zone 1 broadcast on the CPRU External Page

port

• Park Orbits 10 (60-69)

Orbits 68 and 69 have extended (5 min.) timers

Passwords

• System Administrator 1 (Level 1) 0000

• System Administrator 2 (Level 2) 9999

• Installer (Level 3) 372000

14 ◆ Chapter 1: Features DS2000 Software Manual

80000 - 21

Charts and Illustrations

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

FIXED

LOOP 0

ABC DEF

FIXED

LOOP 0

AUTO

TIMER

MW ICM

ALL

PAGE

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 12=Operator Call Key

DS2000 Software Manual Chapter 1: Features ◆ 15

Figure 1: 22-Button Display Telephone (Fixed Slot)

Charts and Illustrations

80000 -62

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

MW ICM

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 12=Operator Call Key

16 ◆ Chapter 1: Features DS2000 Software Manual

Figure 2: 22-Button Display Telephone (U Slot)

80000 - 22

Charts and Illustrations

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

FIXED

LOOP 0

FIXED

LOOP 0

AUTO

TIMER

ALL

PAGE

For Attendants: Key 11=Night Key Key 12=Operator Call Key

ABC DEF

1 2 3

GHI JKL MNOMNO

4 5 6

PQRS TUV

WXYZ

7 8 9

OPER

VOL

MW ICM

FLASH DND

DIAL MIC

LND SPKR

CONF

HOLD

Figure 3: 22-Button Standard Telephone (Fixed Slot)

DS2000 Software Manual Chapter 1: Features ◆ 17

Charts and Illustrations

80000 - 63

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

1 2 3

GHI JKL MNOMNO

4 5 6

PQRS TUV

7 8 9

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

WXYZ

OPER

MW ICM

FLASH DND

DIAL MIC

LND SPKR

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 12=Operator Call Key

Figure 4: 22-Button Standard Telephone (U Slot)

18 ◆ Chapter 1: Features DS2000 Software Manual

80000 - 10

Charts and Illustrations

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

FIXED

LOOP 0

ABC DEF

FIXED

LOOP 0

AUTO

TIMER

MW ICM

PAGE

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

ALL

These keys are undefined

For Attendants: Key 11=Night Key Key 24=Operator Call Key

Figure 5: 34-Button Display Telephone (Fixed Slot)

DS2000 Software Manual Chapter 1: Features ◆ 19

Charts and Illustrations

80000 - 64

CLEAR

CHECK

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

BIN 1 BIN 2 BIN 3 BIN 4 BIN 5

BIN 6 BIN 7 BIN 8 BIN 9 BIN 10

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

MW ICM

1 2 3

GHI JKL MNOMNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPK

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 24=Operator Call Key

These keys are undefined

Figure 6: 34-Button Display Telephone (U Slot)

20 ◆ Chapter 1: Features DS2000 Software Manual

Charts and Illustrations

80000 - 23

CHECK CLEAR

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

FIXED

LOOP 0

ABC DEF

FIXED

LOOP 0

AUTO

TIMER

PAGE

MW ICM

ALL

1 2 3

GHI JKL MNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPKR

VOL

CONF

HOLD

These keys are undefined

For Attendants: Key 11=Night Key Key 24=Operator Call Key

Figure 7: 34-Button Super Display Telephone (Fixed Slot)

DS2000 Software Manual Chapter 1: Features ◆ 21

Charts and Illustrations

80000 - 65

CHECK CLEAR

LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6

LINE 7 LINE 8

LINE 9 LINE 10 LINE 11 LINE 12

ABC DEF

MW ICM

1 2 3

GHI JKL MNO

FLASH DND

4 5 6

PQRS TUV

WXYZ

DIAL MIC

7 8 9

OPER

LND SPKR

VOL

CONF

HOLD

For Attendants: Key 11=Night Key Key 24=Operator Call Key

These keys are undefined

Figure 8: 34-Button Super Display Telephone (U Slot)

22 ◆ Chapter 1: Features DS2000 Software Manual

80000 - 25

Charts and Illustrations

300 312

301 313

302 314

303 315

304 316

305 317

306 318

307 319

308 320

309 321

310 322

311 323

Figure 9: 24-Button DSS Console

DS2000 Software Manual Chapter 1: Features ◆ 23

Charts and Illustrations

80000 - 24

300 301 302 303 304 305 306 307 308 309

310 311 312 313 314 315 316 317 318 319

320 321 322 323 324 325 326 327 328 329

330 331 LINE 1 LINE 2 LINE 3 LINE 4 LINE 5 LINE 6 LINE 7 LINE 8

LINE 9 LINE 10 LINE 11 LINE 12 LINE 13 LINE 14 LINE 15 LINE 16 200 201

202 203 204 205 206 207 208 209 701 702

703 704 705 706 707 708 709 710 711 712

713 714 715 716 717 718 719 720 PG 0 PG 1

PK 0 PK 1

These keys are undefined

Figure 10: 110-Button DSS Console (Fixed Slot)

24 ◆ Chapter 1: Features DS2000 Software Manual

80000 - 66

Charts and Illustrations

300 301 302 303 304 305 306 307 308 309

310 311 312 313 314 315 316 317 318 319

320 321 322 323 324 325 326 327 328 329

330 331 332 333 334 335 336 337 338 339

340 341 342 343 344 345 346 347 348 349

350 351 352 353 354 355 356 357 358 359

360 361 362 363 364 365 366 367 368 369

These keys are

undefined

370 371 372 373 374 375 376 377 378 379

PAGE 1 PAGE 2 PAGE 3

PARK 0 PARK 1 PARK 2 PARK 3 PARK 4 PARK 5 PARK 6 PARK 7 PARK 8 NIGHT

PAGE

ALL

Figure 11: 110-Button DSS Console (U Slot)

DS2000 Software Manual Chapter 1: Features ◆ 25

2-OPX Module

Description

LCCPU 01.00.00 LCCPU 02.00.00

Available. See see Off-Premise Extensions / On-Premise SLT Extensions on page 257.

26 ◆ Chapter 1: Features DS2000 Software Manual

2500 Sets / Single Line Telephones

Description

LCCPU 01.00.00 LCCPU 02.00.00

Available. Refer to Off-Premise Extensions / On-Premise SLT Extensions on page 257 for more.

DS2000 Software Manual Chapter 1: Features ◆ 27

Account Codes

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available.

28 ◆ Chapter 1: Features DS2000 Software Manual

Alphanumeric Display

Description

The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features.

LCCPU 01.00.00 LCCPU 02.00.00

The 22- and 34-Button Display Telephones have a two-line, 20-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line displays the Soft Key deﬁnitions.

The 34-Button Super Display Telephone has an eight-line, 20-character per line alphanumeric display. The ﬁrst line displays the data and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. Lines 2-8 are the comprehensive Super Display Telephone soft key deﬁnitions.

●

To learn more about the display telephones, see: see

22-Button Display Telephone (Fixed Slot) on page 15

see

22-Button Display Telephone (U Slot) on page 16

see

34-Button Display Telephone (Fixed Slot) on page 19

see

34-Button Display Telephone (U Slot) on page 20

see

34-Button Super Display Telephone (Fixed Slot) on page 21

see

34-Button Super Display Telephone (U Slot) on page 22

●

To learn more about the Soft Keys, see

Conditions

None

Default Setting

Enabled for all display telephones.

Available.

Soft Keys on page 312

Programming Guide

None

Programming List

None

Other Related Features

Soft Keys (page 312)

The interactive Soft keys provide users with intuitive access to the telephone’s features.

DS2000 Software Manual Chapter 1: Features ◆ 29

Alphanumeric Display

Volume Controls (page 411)

While a feature is active, pressing VOL ▲ and VOL ▼ adjusts the v olume of the acti ve feature. While a 22-Button or 34-Button Display telephone is idle, pressing VOL ▲ and VOL ▼ adjusts the display contrast. Note that 34-Button Super Display Telephones do not provide contrast adjustments. A system reset or power down returns the user-set contrast setting to a median level.

Feature Operation

Refer to the individual features for feature operation.

30 ◆ Chapter 1: Features DS2000 Software Manual

Analog Communications Interface (ACI)

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available.

DS2000 Software Manual Chapter 1: Features ◆ 31

Alternate Attendant

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available.

32 ◆ Chapter 1: Features DS2000 Software Manual

Attendant Call Queuing

Description

LCCPU 01.00.00 LCCPU 02.00.00

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls.

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overﬂow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered

Available.

Operator Call Key

The last programmable key on an attendant telephone is permanently assigned as an Operator Call Key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.

The Operator Call Key is a permanent assignment for all extensions assigned as operators. You cannot change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Conditions

None

Default Setting

At attendant (extension 300 by default), key 12 (on 22-button) or key 24 (on 34-button) is an Operator Call Key.

Programming Guide

None

Programming List

None

Other Related Features

Attendant Position (page 35)

Assign system attendants.

Off-Hook Signaling (page 255)

The Operator Call Key activates off-hook signaling.

Ringing Line Preference (page 302)

Ringing Line Preference will not answer a call ringing the Operator Call Key.

Voice Mail (page 396)

●

TRF transfers to the attendant from the Voice Mail Automated Attendant ﬂash the Operator

Call key and the Ring Indicator lamp. The call does not ﬂash a line/loop key. (Note that Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.)

DS2000 Software Manual Chapter 1: Features ◆ 33

Attendant Call Queuing

●

UTRF transfers to the attendant from the Voice Mail Automated Attendant ﬂash the trunk’s

line/loop key and the Ring Indicator lamp.

Feature Operation

To answer a call ﬂashing the Operator Call Key:

1. Press the ﬂashing Operator Call Key.

This places your outside call on Hold and answers the waiting call.

34 ◆ Chapter 1: Features DS2000 Software Manual

Attendant Position

Description

LCCPU 01.00.00 LCCPU 02.00.00

Available.

The attendant is the system’s call processing focal point.

The attendant is the focal point for call procesing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):

● Attendant Call Queuing (page 33)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

● Barge In (Intrusion) (page 48)

The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).

● Direct Trunk Access (page 129)

Direct Trunk Access lets the attendant user dial a code to access an individual trunk. This option is enabled in the attendant’s Class of Service (COS 1).

● For ced Trunk Disconnect (page 167)

In an emergency, the attendant can release (disconnect) another user’s active trunk call. This option is enabled in the attendant’s Class of Service (COS 1).

● Night Service / Night Ring (page 250)

An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).

● Removing Trunks and Extensions From Service (page 293)

The attendant can remove problem trunks from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Trunk Access enabled in their Class of Service (COS 1).

● Trunk (Line) Queuing / Trunk Callback (page 384)

The attendant can Camp On (queue) for a busy trunk. This option is enabled in the attendant’s Class of Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a 24-Button or 110-Button Direct Station Selection (DSS) Console helpful when processing calls.

Conditions

Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.

Default Setting

The system has one operator assigned to extension 300.

DS2000 Software Manual Chapter 1: Features ◆ 35

Attendant Position

Programming Guide

Step 1: Install a 34-Button Display or 34-Button Super Display telephone for the attendant.

Step 2: Should the system have more than one attendant?

If yes

Step-by-step guide for setting up Attendant

Position

• A 24-Button or 110-Button DSS Console will also help the attendant process calls more quickly.

• In Program 0301 - Number of Operators (page 426), enter 2-4.

• In Program 0301 - Operator 1 Extension (page 426), Program 0301 - Operator 2 Exten-

sion (page 426), Program 0301 - Operator 3 Extension (page 426), and Program 0301 - Operator 4 Extension (page 426), assign the operator

extensions.

• In Program 1802 - Extension’s Operator (page 515), assign an operator to each extension.

• In Program 0301 - Number of Operators

If No

Step 3: While busy on a call, should the attendant be audibly notiﬁed of incoming calls?

If yes

If No

Step 4: Should the ﬁrst digit an extension user dials to reach an operator be 0 (e.g., 0 for

single operator systems, 01-04 for multiple operator systems)?

If yes

If no

(page 426), enter1.

• In Program 0301 - Operator 1 Extension (page 426), assign the system operator’s extension (normally 300).

• In Program 1802 - Extension’s Operator (page 515), assign each extension to the operator (normally 300).

• Progr am 1802 - Off-Hook Signaling for CO Calls (page 514), at the attendant’s extension enter 1 for Call Waiting beeps, 2 for off-hook ringing.

• Progr am 1802 - Off-Hook Signaling for CO Calls (page 514), enter 0 for the attendant’s extension.

• In Pr ogr am 0501 - Digit 0 Options (page 447), be sure this option is left at its default setting (Func- tion T ype = 1 and Expected Digits = 2).

• In Program 0501 - Digit 0 Options (page 447), exchange the digit 0 settings with the new digit.

• Do not change the Expected Digits entry for the digit 0.

36 ◆ Chapter 1: Features DS2000 Software Manual

Attendant Position

Programming List

Note: Designating an extension as an operator in Program 0301 automatically assigns Class of Service 01

to that extension. If you change your operator setup and make an operator a “normal” extension, be sure to go back and manually reassign a new Class of Service (2-15) to that extension. Note that the attendant’s Class of Service options are fully customizable.

Program 0301 - Number of Operators (page 426)

Specify the number of operators in the system (1-4).

Program 0301 - Operator 1 Extension (page 426)

Assign the 1st operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0301 - Operator 2 Extension (page 426)

Assign the 2nd operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0301 - Operator 3 Extension (page 426)

Assign the 3rd operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0301 - Operator 4 Extension (page 426)

Assign the 4th operator’s extension number. Be sure you have entered the correct number in the Number of Operators option above.

Program 0501 - Digit 0 Options (page 447)

Assign the digit(s) the system will use for operator access (normally 0 and 01-04). Do not change the Expected Digits entry for the digit 0.

Program 1802 - Extension’s Operator (page 515)

Assign the extension’s operator (300-395). This is the co-worker the extension user reaches when they dial 0.

Program 1802 - Off-Hook Signaling for CO Calls (page 514)

To have the system audibly alert the operator when trunk calls are waiting, assign an extension’s Off-Hook Signaling options for trunk calls (0 = no Off-Hook Signaling, 1 = Call Wait beeps over speaker, 2 = Off hook ringing.

Other Related Features

Barge In (Intrusion) (page 48)

Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.

Call Waiting / Camp-On (page 66)

Since the attendant is never busy, Intercom callers cannot Camp On to an attendant.

Callback (page 69)

Since the attendant is never busy, Intercom callers cannot leave a Callback for an attendant.

Class of Service (page 93)

By default, the system assigns Class of Service 1 to the attendant. This provides the attendant with Alternate Attendant, Barge In, Call Forwarding Off Premise, Direct Trunk Access, Forced Trunk Disconnect, Night Service, and Trunk Queuing (Camp On) capability.

Do Not Disturb (page 137)

The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates the night mode for any trunks directly terminated to the attendant.

Group Ring (page 175)

System operators will not ring for Ring Group calls.

Intercom (page 214)

Designate each extension’s operator.

Monitor / Silent Monitor (page 242)

Since the attendant is never busy, Intercom callers cannot Monitor an attendant.

DS2000 Software Manual Chapter 1: Features ◆ 37

Attendant Position

Privacy (page 277)

Since the attendant is never busy for Intercom calls, the attendant al ways has Privacy enabled.

Removing Trunks and Extensions From Service (page 293)

Normally, the attendant should be able to remove extensions and trunks from service.

Voice Mail (page 396)

●

TRF transfers to the attendant from the Voice Mail Automated Attendant ﬂash the Operator

Call key and the Ring Indicator lamp. The call does not ﬂash a line/loop key. (Note that Ringing Line Preference will not pick up a call ringing the attendant’s Call Queue key.)

●

UTRF transfers to the attendant from the Voice Mail Automated Attendant ﬂash the trunk’s

line/loop key and the Ring Indicator lamp.

Feature Operation

To call the attendant:

1. Press

2. Dial 0.

dants, you can reach them by dialing 01-04.

ICM.

Dial tone.

ICM and SPK on.

Two beeps.

ICM and SPK on.

This calls the attendant assigned to your extension. If your system has multiple atten-

38 ◆ Chapter 1: Features DS2000 Software Manual

Automatic Call Distribution (ACD)

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available. Also see Extension Hunting on page 147.

DS2000 Software Manual Chapter 1: Features ◆ 39

Automatic Fault Reporting

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available.

40 ◆ Chapter 1: Features DS2000 Software Manual

Automatic Handsfree

Description

LCCPU 01.00.00 LCCPU 02.00.00

Available.

Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature.

Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a ke y — without lifting the handset or pressing SPK ﬁrst. If enabled, the system provides Automatic Handsfree for:

●

Call Coverage Keys

●

Central Ofﬁce Calls (line and loop calls)

●

Group Call Pickup keys

●

Hotline Keys

●

Intercom (

●

Last Number Redial (

●

Paging keys

●

Park keys

●

Personal Speed Dial bin keys

●

Personal and System Speed Dial keys

ICM

key)

LND

key)

The system always provides Automatic Handsfree for:

●

Dial Number Preview

●

Directory Dialing

Conditions

None

Default Setting

Enabled

DS2000 Software Manual Chapter 1: Features ◆ 41

Automatic Handsfree

Programming Guide

Step 1: IShould an extension be able to use Automatic Handsfree?

If yes

If no

Step 2: Do you want to disable Automatic Handsfree for all extensions system-wide?

If yes

Step-by-step guide for setting up Automatic

Handsfree

• In Program 0201 - Automatic Handsfree (page 424), enter Y to enable Automatic Handsfree system wide.

• In Program 1802 - Automatic Handsfree (page 514), enter Y to enable Automatic Handsfree for the extension.

• In Program 1802 - Automatic Handsfree (page 514), enter N to enable Automatic Handsfree for the extension.

• In Program 0201 - Automatic Handsfree (page 424), enter Y to enable Automatic Handsfree for all extensions system-wide.

If no

Programming List

Program 0201 - Automatic Handsfree (page 424)

Enter Y to enable Automatic Handsfree system-wide.

Program 1802 - Automatic Handsfree (page 514)

Enter Y to enable Automatic Handsfree.

• In Program 0201 - Automatic Handsfree (page 424), enter N to disable Automatic Handsfree for all extensions system-wide.

42 ◆ Chapter 1: Features DS2000 Software Manual

Other Related Features

Central Ofﬁce Calls, Placing (page 83)

With Automatic Handsfree, an extension user can press a line key to place a trunk call without ﬁrst lifting the handset or pressing SPK. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing SPK.

Handsfree and Handsfree Answerback (page 182)

Process calls using the speaker and microphone in the telephone (instead of the handset).

Headset Compatibility (page 186)

While in the headset mode, Automatic Handsfree simpliﬁes answering trunk calls.

Line Keys (page 225)

Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting the handset; they just press the line key instead.

Loop Keys (page 229)

Automatic Handsfree allows the keyset user to answer a call ringing a loop ke y without lifting the handset; they just press the loop key instead.

Feature Operation

If enabled, Automatic Handsfree operation is automatic when you press the key.

Automatic Handsfree

DS2000 Software Manual Chapter 1: Features ◆ 43

Automatic Ring Down

Description

LCCPU 01.00.00 LCCPU 02.00.00

Available. See Ringdown Extension on page 300.

44 ◆ Chapter 1: Features DS2000 Software Manual

Automatic Route Selection

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available.

DS2000 Software Manual Chapter 1: Features ◆ 45

Background Music

Description

LCCPU 01.00.00 LCCPU 02.00.00

Broadcast music through the telephone speaker for a more pleasing work environment.

Background Music (BGM) sends music from a customer-provided music source to speakers in ke ysets. If an extension user activates it, BGM plays whene v er the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music.

Background Music requires a customer-provided music source. Y ou connect the Background Music music source to pins 3 and 6 in the CPU’s 8-pin mod jack. Using the DS2000 installation cable, these pins punch down as 3 and 4. The music source you use for Background Music must be compatible with the following speciﬁcations:

Input Impedance 10K Ohms Relative Input Level +18 dBr (+/- dBr) at 1.0 kHz

Note:

In accordance with U.S. copyright law, a license may be required from the America Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Background Music feature of telecommunications systems. Nitsuko America hereby disclaims any liability arising out of the failure to obtain such a license.

Available.

Table 3: Music Source Speciﬁcations

Conditions

None

Default Setting

Enabled system-wide and at each extension.

Programming Guide

Step-by-step guide for setting up

Background Music

Step 1: Should Background Music be enabled system-wide?

• In Pr ogr am 0201 - Backgr ound Music (page 425),

If yes

enter Y to enable Backgorund Music systemwide.

• Connect the music source to the CPRU music terminals.

46 ◆ Chapter 1: Features DS2000 Software Manual

Background Music

Step-by-step guide for setting up

Background Music

• In Pr ogr am 0201 - Backgr ound Music (page 425),

If no

Step 2: Once enabled system-wide, should individual extension have Background Music?

If yes

If no

Programming List

Program 0201 - Background Music (page 425)

Enter Y for this option to enable Background Music system-wide.

Program 1802 - BGM (page 515)

Enter Y to enable Background Music at the extension.

enter N to disable Backgorund Music systemwide.

• In Program 1802 - BGM (page 515), enter Y to enable Backgorund Music for the extension.

• In Program 1802 - BGM (page 515), enter N to disable Backgorund Music for the extension.

Other Related Features

Do Not Disturb (page 137)

DND does not affect the operation of Background Music.

Headset Compatibility (page 186)

Background Music plays in the headset when the extension is in the headset mode.

Music on Hold (page 245)

Background Music and Music on Hold share the same music source.

Off-Premise Extensions / On-Premise SLT Extensions (page 257)

Background Music is not available to On- and Off-Premise extensions.

Feature Operation

To turn Background Music on and off:

1. Do not lift handset or press SPK.

2. Press HOLD.

DS2000 Software Manual Chapter 1: Features ◆ 47

Barge In (Intrusion)

Description

LCCPU 01.00.00 LCCPU 02.00.00

In an emergency, use Barge In to get through to a co-worker right away.

Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or a trunk call.

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

Conditions

Barge-In uses a system Conference circuit. See Conference on page 99 for more.

Default Setting

Disabled

Programming Guide

Available.

!! CAUTION !!

Step-by-step guide for setting up Barge In

Step 1: Should an extension be able to Barge In on a co-worker’s call?

• In Program 0101 - Barge-In (Intrusion)

If yes

If no

(page 420), enter Y to enable Barge In in the extension’s Class of Service.

• In Pr ogr am 0101 - Privacy (page 421), enter N to disable Privacy in the extension’s Class of Service.

• In Program 1801 - Extension Class of Service Assignment (page 508), assign Class of Service to extensions.

• In Program 0101 - Barge-In (Intrusion) (page 420), enter N to disable Barge In in the extension’s Class of Service.

• In Program 1801 - Extension Class of Service Assignment (page 508), assign Class of Service to extensions

48 ◆ Chapter 1: Features DS2000 Software Manual

Programming List

Program 0101 - Barge-In (Intrusion) (page 420)

In an extension’ s Class of Service, enter Y to allow the extension to Barge In on another e xtension.

Program 0101 - Privacy (page 421)

In an extension’s Class of Service, enter N to disable Privacy for the extension.

Program 1801 - Extension Class of Service Assignment (page 508)

Assign Class of Service to extensions.

Other Related Features

Attendant Position (page 35)

Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.

Conference (page 99)

An extension user can Barge In on a Conference.

Forced Trunk Disconnect (page 167)

As an alternative to Barging In, disconnect the trunk instead.

Privacy (page 277)

Privacy blocks Barge In attempts.

Barge In (Intrusion)

Feature Operation

To Barge-In on a call:

1. Call busy extension. OR

Press line key for busy trunk.

Press ICM and dial 401 for busy trunk (i.e., using Direct Trunk Access).

Press ICM and dial #901 for busy trunk (i.e., using Line Dial-up).

Press ICM and dial Trunk Group access code (e.g., 9).

2. Dial 4.

3. Join the conversation in progress.

Busy tone. N/A

Two beeps. N/A

DS2000 Software Manual Chapter 1: Features ◆ 49

Battery Backup

Description

LCCPU 01.00.00 LCCPU 02.00.00

The CPU PCB provides temporary backup of system memory and the time and date.

In the event of commercial AC power failure, the battery on the CPU PCB provides short-term backup of system memory and the system time and date (Real Time Clock). This battery will hold memory and time and date for up to 10-14 days. When commercial AC power is restored, the system restarts with all programming and the time and date intact.

Additional Battery Backup capability can be provided by a customer-supplied Uninterruptable Power Supply (UPS). The length of the time the UPS will power the system when power fails depends on the capacity of the UPS unit. Consult with the UPS manufacturer for the speciﬁcs. When sizing a UPS unit, keep in mind that a fully-loaded 4-slot cabinet requires 165 VA. Refer to the Hardware Manual for additional details.

Conditions

None

Default Setting

None

Programming List

Available.

None

Other Related Features

When commercial AC power fails, the CPU battery does not back up the status of the following:

●

Call Forwarding

●

Call Waiting / Camp On

●

Do Not Disturb

●

Message W aiting

●

Microphone Mute

●

Trunk Queuing

System Programming Backup and Restore (page 339)

You can use PC Card P/N 85880 or P/N 80050-V**.** (with system software preloaded) to back up and restore your site data.

Time and Date (page 364)

The battery on the CPU PCB backs up the CPU Real Time Clock for 10-14 days.

Feature Operation

If properly installed, Battery Backup is automatic during AC power failures and brownouts.

50 ◆ Chapter 1: Features DS2000 Software Manual

Call Coverage Keys

Description

LCCPU 01.00.00 LCCPU 02.00.00

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy , ﬂashes slowly when the co-worker has an incoming call, and ﬂashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Ke y to intercept their co-work er’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Programmable keys on their telephone.

Call Coverage Keys

Available. Available. User Programmable Feature steps added.

Call Coverage Key Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy

Flashing slowly Ringing

Flashing fast In Do Not Disturb

Call Coverage Keys will intercept the following types of calls:

●

Key Ring Calls

●

Ringing Intercom calls

Conditions

None

Default Setting

No Call Coverage Keys assigned.

DS2000 Software Manual Chapter 1: Features ◆ 51

Call Coverage Keys

Programming Guide

Step 1: Should the Call Coverage key have Immediate Ring, No Ring or Delayed Ring?

Immediate Ring

No Ring

Step-by-step guide for setting up Call

Coverage Keys

• For keysets, in Program 1701 - Call Coverage Immediate Ring (page 494), enter code 06 + the

covered extension, Ring Group master number or UCD Group master number to assign an Immediate Ring Call Coverage Key.

• For DSS Consoles, in Program 1704 - Call Cov- erage Immediate Ring (page 503), enter code 06 + the covered extension, Ring Group master number or UCD Group master number to assign an Immediate Ring Call Coverage Key.

• For keysets, in Pr ogr am 1701 - Call Cover age No Ring (page 494), enter code 07 + the covered extension, Ring Group master number or UCD Group master number to assign a No Ring (lamp only) Call Coverage Key.

• For DSS Consoles, in Program 1704 - Call Cov- erage No Ring (page 503), enter code 07 + the covered extension, Ring Group master number or UCD Group master number to assign a No Ring (lamp only) Call Coverage Key.

Delay Ring

Programming List

Program 0403 - Call Coverage Delay (page 442)

For extensions with Delayed Ringing Call Coverage keys, set how long a call ﬂashes the key at an extension before it starts to ring.

• For keysets, in Program 1701 - Call Coverage Delay Ring (page 494), enter 08 + the covered extension, Ring Group master number or UCD Group master number to assign a Delay Ring Call Coverage Key.

• For DSS Consoles, in Program 1704 - Call Cov- erage Delay Ring (page 503), enter 08 + the covered extension, Ring Group master number or UCD Group master number to assign a Delay Ring Call Coverage Key.

• In Program 0403 - Call Coverage Delay (page 442), enter the interval after which a Delay Ring Call Coverage Key begins to ring.

52 ◆ Chapter 1: Features DS2000 Software Manual

Program 1701 - Programmable Function Key Assignments (page 493)

Assign a programmable key on an extension as a Call Coverage Key (code 06 = immediate ring key, code 07 = no ring key, code 08 = delay ring key). The option is 300-395 (covered extension number).

Program 1704 - DSS Console Key Assignment (page 501)

Assign a programmable key on an extension as a Call Coverage Key (code 06 = immediate ring key, code 07 = no ring key, code 08 = delay ring key). The option is 300-395 (covered extension number).

Other Related Features

Direct Station Selection (DSS) Console (page 119)

DSS Consoles can have Call Coverage keys.

Door Box (page 139)

If you enter Door Chime type 0 (normal ring) above, you can set up Call Coverage keys for the Door Box Ring Group. This allows extensions that are not members of the Ring Group to answer Door Box calls. Extensions with Call Coverage keys to the Door Box Ring Group can also activate the relay.

Extension Hunting (page 147)

A keyset can have Call Coverage keys for UCD Group master numbers.

Group Ring (page 175)

A keyset can have Call Coverage keys for Ring Group master numbers.

Hotline (page 192)

Hotline keys provide many of the features available with Call Coverage keys.

Intercom (page 214)

A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.

Key Ring (page 219)

Call Coverage will pick up Key Ring calls.

Transfer (page 376)

An extension user can Transfer a call to the covered extension by pressing the Call Coverage key.

Voice Over (page 408)

After calling a co-worker by pressing their Call Coverage ke y, and extension user can dial 9 to leave a Voice Over (if enabled in programming).

Call Coverage Keys

DS2000 Software Manual Chapter 1: Features ◆ 53

Call Coverage Keys

Feature Operation

Feature Mnemonic Operation Access Level

The shaded row below shows the ﬁxed slot software User Programmable Feature.

Call Coverage

Programmable Function

Key Ringing

To answer a call ringing or ﬂashing a Call Coverage Key:

1. Press ﬂashing Call Coverage Key.

User Programmable Feature

#RC

#RA

(Optional) Ringing. Slowly ﬂashing Call Coverage Key.

# + R C + Press Call Coverage key

repeatedly to select ringing mode

Call Coverage Keys: #RAC + Call Coverage Key repeatedly to select ringing mode + SPK to exit. Call Coverage Keys ﬂash as follows: Lamp only=On red, Immediate ring=On green, Delay ring=Fast ﬂash green.

N/A

2-5

To place a call from an idle Call Coverage Key to the covered extension:

1. Press Call Coverage Key. Two beeps. Call Coverage Key lights green.

2. Speak with co-worker at the covered extension.

54 ◆ Chapter 1: Features DS2000 Software Manual

Call Forwarding

Description

LCCPU 01.00.00 LCCPU 02.00.00

Call Forwarding ensures that the user’s calls are covered when they are away from their work area.

Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:

●

Call Forwarding when Not Answered

Calls ringing the extension forward when not answered.

●

Call Forwarding when Busy or Not Answered

Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.

●

Call Forwarding Immediate

All calls to the extension forward immediately.

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to Voice Mail, callers to 301 or 304 go directly to 302’s mailbox.

Conditions

A system reset or power failure cancels Call Forwarding.

Available.

Default Setting

Enabled

Programming Guide

Step-by-step guide for setting up Call

Forwarding

Step 1: Should an extension be able to forward their calls to a co-worker?

• In Program 0101 - Internal Call Forwarding

If yes

If no

(page 420), enter Y to enable Call Forwarding.

• In Program 1801 - Extension Class of Service Assignment (page 508), assign Class of Service to extensions.

• In Program 0101 - Internal Call Forwarding (page 420), enter N to disable Call Forwarding.

• In Program 1801 - Extension Class of Service Assignment (page 508), assign Class of Service to extensions.

DS2000 Software Manual Chapter 1: Features ◆ 55

Call Forwarding

Step 2: When a user enables Ring No Answer forwarding, does an unanswered call ring the

forwarding destination after the correct interval?

If yes

If no

Step-by-step guide for setting up Call

Forwarding

• In Pr ogr am 0403 - Call Forward Ring No Answer (page 441), leave at the current setting.

• In Pr ogr am 0403 - Call Forward Ring No Answer (page 441), change the entry to meet the site’s requirements.

56 ◆ Chapter 1: Features DS2000 Software Manual

Call Forwarding Timers

The following diagrams show how the system implements various timers when handling forwarded calls.

Transferred Trunk Call to Forwarded Extension

Call Forwarding

Extension A transfers trunk to e xtension B, which is forwarded Busy/No Answer (type 2) to extension C.

0401 - Transfer Recall

0403 - Call Forward RNA

DIL (no overﬂow) to Forwarded Extension

0401 - DIL No Answer

The trunk rings extension B for the Transfer Recall time. See Transfer on page 376 for more.

In unanswered, the call then rings extension C (the forward destination) for the Call Forward Ring No Answer time.

If still unanswered, the call rings the extension that initially transferred the call (A) for the Call Forward Ring No Answer time.

If still unanswered, call diverts to Key Ring

DIL (with no overﬂow) rings programmed destination, which is forwarded Busy/No Answer (type 2) to a co-worker.

DIL rings programmed DIL destination for the DIL No Answer time.

0401 - DIL No Answer

DS2000 Software Manual Chapter 1: Features ◆ 57

In unanswered, the call rings the extension to which it is call forwarded for the DIL No Answer time.

If still unanswered, call diverts to Key Ring

Call Forwarding

DIL (with overﬂow) to Forwarded Extension

DIL (with overﬂow) rings programmed destination, which is forwarded Busy/No Answer (type

2) to a co-worker.

0401 - DIL No Answer

Trunk Call on Hold at Forwarded Extension

0403 - Hold Recall

DIL rings programmed DIL destination for the DIL No Answer time.

In unanswered, the call rings the extension to which it is forwarded for the DIL No Answer time.

If unanswered, the DIL rings the programmed overﬂow destination for the DIL No Answer time.

If still unanswered, call diverts to Key Ring

Extension forwarded to co-worker using Busy/ No Answer (type 2) to a co-work er puts trunk call on Hold.

If not picked up, trunk call recalls the extension that put it on Hold after the Hold Recall time.

0401 - Trunk Revert

The call then rings the extension that put it on Hold for the Trunk Revert time.

If still unanswered, call diverts to Key Ring

Programming List

Program 0101 - Internal Call Forwarding (page 420)

In an extension’s Class of Service, enter Y to enable internal Call Forwarding.

Program 0403 - Call Forward Ring No Answer (page 441)

For Call Forwarding Ring No Answer, set how long a forwarded call rings an unanswered extension before routing to the forwarding destination.

58 ◆ Chapter 1: Features DS2000 Software Manual

Program 1801 - Extension Class of Service Assignment (page 508)

Assign Class of Service to extensions.

Other Related Features

Call Coverage Keys (page 51)

Call Forwarding will not reroute a call ringing a Call Coverage Key.

Direct Inward Line (page 109)

Call Forwarding will reroute Direct Inward Lines.

Do Not Disturb (page 137)

Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND and Call Forwarding enabled at the same time.

Extension Hunting (page 147)

If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call Forwarding. If a member of a UCD Hunting group forwards their calls, calls to the extension follow forwarding but calls to the UCD master number do not.

Extended Ringing (page 145)

With Extended Ringing enabled, RNA call forwarding rings an extension for the Number of Extended Rings before routing the forwarded destination.

Group Ring (page 175)

Call Forwarding will not reroute Group Ring calls.

Intercom (page 214)

Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voice-announced Intercom calls. It will reroute only ringing Intercom calls.

Key Ring (page 219)

Call Forwarding will not reroute Key Ring calls.

Line Keys (page 225)

Call Forwarding will not reroute calls ringing line keys.

Loop Keys (page 229)

Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).

Message Waiting (page 237)

●

An extension user cannot leave a Message Waiting at an co-worker that has Call Forwarding

Immediate (*34) enabled. Pressing MW automatically leaves a message at the forwarding destination instead.

●

An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forward-

ing Busy/No Answer (*32) enabled. Pressing MW will automatically lea ve a message at the forwarding destination instead.

Selectable Display Messaging (page 307)

Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.

Transfer (page 376)

Call Forwarding will reroute transferred calls.

Call Forwarding

Feature Operation

To activate or cancel Call Forwarding:

1. Press ICM.

Dial tone.

ICM and SPK on.

2. Dial *3.

Dial tone stops.

ICM and SPK on.

DS2000 Software Manual Chapter 1: Features ◆ 59

Call Forwarding

3. Dial Call Forwarding type:

4. Dial destination extension (or 0 for your operator).

5. Press SPK to hang up.

0 = Cancel your extension’s Call Forwarding 2 = Call Forwarding Busy/No Answer 4 = Call Forwarding Immediate 6 = Call Forwarding No Answer 7 = Personal Answering Machine Emulation (see Voice Mail on page 396 for more).

Dial Voice Mail master number.

Press Voice Mail key.

Dial tone.

ICM, DND and SPK on.

Dial tone off.

ICM and SPK off. DND on.

Once you forward, only the user at the forwarding destination can place an intercom

call to you.

You can forward your phone to another destination without ﬁrst canceling Call Forwarding. For example, you can dial *34 + 0 to immediately forward to the operator, then later on dial *34 + 700 to immediately forward to Voice Mail.

60 ◆ Chapter 1: Features DS2000 Software Manual

Call Forwarding, Off-Premise

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available.

DS2000 Software Manual Chapter 1: Features ◆ 61

Call Forwarding Cancel

Description

LCCPU 01.00.00 LCCPU 02.00.00

Not available.

62 ◆ Chapter 1: Features DS2000 Software Manual

Call Timer

Description

LCCPU 01.00.00 LCCPU 02.00.00

Call Timer helps users that must keep track of their time on the phone.

Call Timer lets a keyset user with a Call Timer key time their trunk calls on the telephone display. There are two types of Call Timer keys:

●

Manual Call Timer

The Manual Call Timer key works like a stopwatch. Pressing the key turns on the timer, while pressing the key a second time resets and turns off the timer. With a Manual Call Timer key, the timer will not start automatically. For example, if an extension user presses the Manual Call Timer key and calls three clients, the display will show the total elapsed time for all three calls. The user can also press the Manual Call Timer key to time events anytime while their phone is idle.

●

Automatic Call Timer

The Automatic Call Timer key will automatically start the Call Timer for each new trunk call, without the user having to press the key. The Automatic Call T imer can also w ork like a Manual Call Timer key: push to turn on, then push a second time to reset and turn off. There is no need to have a Manual and Automatic Call Timer key on the same phone.

Conditions

None

Default Setting

No Call Timer keys assigned.

Available.

Programming Guide

Step-by-step guide for setting up Call Timer

Step 1: Should extension have a Manual Call Timer key?

• In Program 1701 - Call Timer Key (page 495),

If yes

If no

DS2000 Software Manual Chapter 1: Features ◆ 63

assign a Manual Call Timer key (code 16 + 1). Make sure you do not also have an Automatic Call Timer key assigned (code 16 + 2).

• In Program 1701 - Call Timer Key (page 495), make sure the extension does not have a Manual Call Timer key assigned (code 16 + 1).

Call Timer

Step 2: Should extension have an Automatic Call Timer key?

Programming List

Step-by-step guide for setting up Call Timer

• In Program 1701 - Call Timer Key (page 495),

If yes

If no

Program 1701 - Call Timer Key (page 495)

Assign a programmable key on an extension as a Call Timer key (code 16). The options are manual (1) and automatic (2).

assign an Automatic Call Timer key (code 16 +

2). Make sure you do not also have a Manual Call Timer key assigned (code 16 + 1).

• In Program 1701 - Call Timer Key (page 495), make sure the extension does not have an Automatic Call Timer key assigned (code 16 + 2).

Other Related Features

Caller ID (page 72)

The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display.

Central Ofﬁce Calls, Placing (page 83)

Call Timer shows the time a user has been on a trunk call.

Flash (page 162)

Flash restarts the Call Timer.

Hold (page 188)

A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and another user picks it up, the timer restarts for the new user.

Station Message Detail Recording (page 329)

The SMDR report also keeps track of the time on a call.

64 ◆ Chapter 1: Features DS2000 Software Manual

Feature Operation

To time your trunk call if you have an Automatic Call Timer key:

1. Place or answer trunk call.

2. The Call Timer starts automatically.

You can press the Automatic Call Timer key once to turn the timer off. Press the key a

second time to restart the timer.

You can also press CHECK + the timer key to restart the timer.

To time your call if you have a Manual Call Timer key:

You can also use your Manual Call timer key as a stop watch while your phone is idle.

1. Place or answer Intercom or trunk call.

2. Press Manual Call Timer key.

You can press the Manual Call Timer k e y once to turn the timer of f . Press the key a sec-

ond time to restart the timer.

You can also press CHECK + the timer key to restart the timer.

Call Timer

Conversation with caller. Automatic Call Timer key on.

Timer in ﬁrst line of display.

Conversation with caller. Manual Call Timer key on.

Timer in ﬁrst line of display.

DS2000 Software Manual Chapter 1: Features ◆ 65

Call Waiting / Camp-On

Description

LCCPU 01.00.00 LCCPU 02.00.00

Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.

With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On, the system signals the busy extension with two beeps indicating the ﬁrst waiting call. The beeps periodically repeat while the call waits. The call goes through when the extension becomes free.

If an extension has more than one caller waiting, they queue on a ﬁrst-in/ﬁrst-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls.

Conditions

●

A system reset or power failure cancels all Camp-Ons system wide.

●

While busy on a call, Camp-On tones occur only for the ﬁrst incoming call and do not repeat.

Default Setting

Call Waiting tones enabled.

Programming Guide

Available.

Step-by-step guide for setting up Call W aiting

/ Camp-On

Step 1: Should extension be able to Camp On to a busy co-worker?

• In Program 0101 - Camp-On to Busy Extension

If yes

If no

(page 420), enter Y in each Class of Service that should allow users to Camp-On to a busy extension.

• In Program 0101 - Privacy (page 421), be sure Privacy is disabled at the destination extension (N).

• In Program 0101 - Camp-On to Busy Extension (page 420), enter N in each Class of Service that should prevent users from Camping-on to a busy extension. Entering N automatically converts an extension’s Camp On to Callback.

66 ◆ Chapter 1: Features DS2000 Software Manual

Call Waiting / Camp-On

Step-by-step guide for setting up Call W aiting

/ Camp-On

Step 2: When an extension Camps-On to a co-worker, should the co-worker hear Camp-On

tones?

• In Program 0201 - Call W aiting (Camp-On) Tone

If yes

If no

Programming List

Program 0101 - Camp-On to Busy Extension (page 420)

In an extension’s Class of Service, enter Y to allow the extension to Camp-On to a busy coworker. Enter N to prevent the extension from Camping-On to a busy co-worker. Entering N also automatically converts an extension’s Camp On to Callback.

Program 0101 - Privacy (page 421)

An extension with Privacy enabled (Y) will block Camp On / Call Waiting.

Program 0201 - Call Waiting (Camp-On) Tone (page 424)

Enter Y to enable Camp-On tones system-wide. Enter N to disable Camp-On Tones systemwide.

Program 0403 - Call Waiting Tone Interval (page 442)

Set the interval between Camp-On tones.

(page 424), enter Y to enable Camp-On tones system-wide.

•InProgram 0403 - Call Waiting Tone Interval (page 442), set the interval between Camp-On tones.

• In Program 0201 - Call W aiting (Camp-On) Tone (page 424), enter N to disable Camp-On tones system-wide.

Other Related Features

Attendant Position (page 35)

An extension user cannot Camp-On to the attendant because the attendant’ s extension is ne ver busy.

Callback (page 69)

If an extension user Camps-On and then hangs up, the system converts the Camp-On to a Callback.

Caller ID (page 72)

An extension programmed to receive Camp On tones or Of f-Hook Ringing from a waiting call will also receive Second Call Caller ID.

Direct Inward Line (page 109),

DILs to a busy extension automatically send Camp-On tones.

Do Not Disturb (page 137)

An extension cannot Camp-On to a busy co-worker that is also in Do Not Disturb.

Key Ring (page 219)

A Key Ring call will not send Camp-On beeps to a busy e xtension that normally rings for that call.

Intercom (page 214)

A user can Camp-On after placing an Intercom call to a busy co-worker.

DS2000 Software Manual Chapter 1: Features ◆ 67

Call Waiting / Camp-On

Privacy (page 277)

Privacy blocks Camp-On / Call Waiting.

Split (Alternate) (page 324)

Camp-On lets an extension user know that a call is waiting to be answered. The user can Split between the waiting call and their current call.

Transfer (page 376)

An extension user may be able to Transfer a call to a busy extension.

Trunk (Line) Queuing / Trunk Callback (page 384)

Trunk Queuing lets an extension user Camp-On to a busy trunk.

Volume Controls (page 411)

The extension user cannot adjust the volume of incoming Camp On tone.

Feature Operation

To Camp-On to a busy extension:

1. Call busy extension.

2. Dial 2; do not hang up.

If you hang up, the system converts your Camp-On to a Callback.

3. When your co-worker hangs up their initial call:

4. Speak to your co-worker when they answer their Camp-On ring.

Busy tone.

ICM and SPK on.

Busy tone stops.

ICM and SPK on.

Ringback. Camp-On rings your co-worker’s phone also.

ICM and SPK on.

68 ◆ Chapter 1: Features DS2000 Software Manual

Callback

Description

LCCPU 01.00.00 LCCPU 02.00.00

With Callback, a user does not hav e to repeatedly call a busy extension back, hoping to ﬁnd it idle.

When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows:

●

Caller at extension A leaves a Callback at extension B.

Caller can place or answer additional calls in the mean time.

●

When extension B becomes idle, the system rings extension A. This is the Callback ring.

●

Once caller A answers the Callback ring, the system rings (formerly busy) extension B.

If caller A doesn’t answer the Callback ring, the system cancels the Callback.

●

As soon as caller B answers, the system sets up an Intercom call between A and B.

An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a ﬁrst-in/ﬁrst-out (FIFO) basis.

If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.

Conditions

A system reset or power failure cancels all Callbacks system-wide.

Available.

Default Setting

Callback enabled.

Programming Guide

Step-by-step guide for setting up Callback

Step 1: Should extension be able to leave a Callback for a busy co-worker?

• In Program 0101 - Camp-On to Busy Extension

If yes

If no

(page 420), enter Y in each Class of Service that should allow users to leave a Callback at a busy extension.

• In Program 0101 - Camp-On to Busy Extension (page 420), enter N in each Class of Service that should prevent users from leaving a Callback at a busy extension.

DS2000 Software Manual Chapter 1: Features ◆ 69

Callback

Programming List

Step-by-step guide for setting up Callback

Step 2: When an extension leaves a Callback for a co-worker, should the co-worker hear

Camp-On tones?

• In Program 0201 - Call W aiting (Camp-On) Tone

If yes

If no

Program 0101 - Camp-On to Busy Extension (page 420)

In an extension’s Class of Service, enter Y to allow the extension to leave a Callback for a busy co-worker. Enter N to prevent the extension from leaving a Callback for a busy coworker.

Program 0201 - Call Waiting (Camp-On) Tone (page 424)

Enter Y to enable Camp-On tones system-wide. Enter N to disable Camp-On Tones systemwide.

Program 0403 - Call Waiting Tone Interval (page 442)

Set the interval between Camp-On tones.

(page 424), enter Y to enable Camp-On tones system-wide.

•InProgram 0403 - Call Waiting Tone Interval (page 442), set the interval between Camp-On tones.

• In Program 0201 - Call W aiting (Camp-On) Tone (page 424), enter N to disable Camp-On tones system-wide.

Other Related Features

Attendant Position (page 35)

An extension user cannot leave a Callback for the attendant because the attendant’s extension is never busy.

Call Waiting / Camp-On (page 66)

If an extension user starts to leave a Callback request but doesn’t hang up, the system CampsOn instead.

Central Ofﬁce Calls, Answering (page 77)

If a trunk is ringing an extension because of a prior Callback, and then receives a new trunk call, it will start ringing for the new call. The Callback request is then queued.

Do Not Disturb (page 137)

An extension cannot leave a Callback for a busy co-worker that is also in Do Not Disturb.

Trunk (Line) Queuing / Trunk Callback (page 384)

An extension user can queue for a busy trunk and then hang up to turn the queue into a trunk Callback.

70 ◆ Chapter 1: Features DS2000 Software Manual

Feature Operation

To place a Callback:

1. Call busy extension.

2. Dial 2 and hang up.

Stay on the line without hanging up if you want to Camp-On instead.

3. When the busy co-worker becomes free:

4. Lift handset to answer.

5. Speak to your co-worker when call goes through.

Callback

Busy tone.

ICM and SPK on.

Busy tone stops.

ICM and SPK off.

Intercom ring.

ICM and SPK off.

Two beeps.

ICM on.

DS2000 Software Manual Chapter 1: Features ◆ 71

Caller ID

Description

LCCPU 02.00.00 Available.

Caller ID automatically displays the phone number and optional name for incoming trunk calls.

Caller ID allows a display keyset to show the ﬁrst 10 digits of an incoming caller’s telephone number (called Directory Number or DN) and optional name. Caller ID supports the telco’s Called Number Identiﬁcation (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the ﬁrst and second ring burst of an incoming call.

Caller ID provides the following features:

Single and Multiple Message Format Compatibility

There are two types of Caller ID message formats currently available: Single Data Message F ormat (SDMF) and Multiple Data Message Format (MDMF). W ith Single Message Data Format, the telco sends only the caller’s phone number (DN). The DN is up to 15 digits long. In Multiple Data Message Format, the telco sends the DN and the caller’s name. The DN for this format is also up to 15 digits long, and the name provided consists of up to 15 ASCII characters.

If no DN is received, no number or error message displays.

Caller ID on the SMDR Report

Caller ID data prints on the SMDR report. SDMF records print single line which shows just the incoming number. MDMF records print on two lines, with the ﬁrst line sho wing the number and the second line showing the name. Unlike the telephone display, the SMDR report can show the entire 15 digits in the DN, if required.

Following is a same SMDR report showing Caller ID data. The ﬁrst two lines of the report show a complete MDMF record with both the caller’s number and name. The last two lines of the report show two Caller ID error messages: Private Number and Out of Area. The “IN” in the type column indicates that the records shown are for incoming calls.

If no DN is received, no number or error message displays.

Station Message Detail Recording 03/10/2000 11:11A

---+---+--------------------------------+----------+---------+--------+--Sta|Lin| Number Dialed | Account | Start |Duration| T

---+---+--------------------------------+----------+---------+--------+--301| 02| 2139261000| |11:11:39A|00:00:13|IN 301| 02| ANDERSON ALLEN| |11:11:39A|00:00:13|IN 301| 02| Private Number| |11:12:26A|00:00:12|IN 301| 02| Out of Area Number| |11:13:16A|00:00:12|IN

Caller ID Integration with Voice Mail

Caller ID fully integrates with NVM-Series Voice Mail systems. This enables Voice Mail features such as Make Call with Caller ID. Make Call allows the Voice Mail subscriber to return a call to someone who left them a message without knowing the calling party’s phone number.

72 ◆ Chapter 1: Features DS2000 Software Manual

Caller ID

Second Call Caller ID (Extension Level Call Waiting Caller ID)

While a display keyset user is busy on a call, the system can show the Caller ID information for a waiting call. If the busy extension is programmed to receive Camp On tones or Off-Hook Ringing from the waiting call, the system will send the Caller ID data to the busy telephone’s display. If the busy extension does not receive Camp On tones or Off-Hook Ringing, it will also not receive the waiting call’s Caller ID. (Note that Caller ID data from a Camp On is displayed only once, corresponding to the single Camp On beep.)

Third Party Caller ID Check

Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for another trunk. The trunk that the user checks can be ringing or busy.

Conditions

●

Caller ID requires the installation of Caller ID Daughter Boards on your ATRU PCBs:

- 4ATRU PCB P/N 80010A uses Caller ID Daughter Board P/N 92012.

- 8ATRU PCB P/N 80011A uses Caller ID Daughter Board P/N 80013.

- The 4ATRU and 8ATRU PCBs must use ﬁrmeware 1.5 or higher.

Default Setting

If the telco provides Caller ID service, Caller ID operation is automatically enabled for all ATRU PCBs with Caller ID Daughter Boards installed.

Programming Guide

Step-by-step guide for setting up Caller ID

Step 1: Should the trunk provide Caller ID?

If yes

If no

Step 2: Should the extension display Caller ID?

If yes

If no

• Be sure Caller ID Daughter Board is installed on ATRU PCB.

• In Program 1001 - Caller ID (page 479), enter Y.

• In Program 0101 - CLID Display (page 423), enter Y .

• In Program 0101 - CLID Display (page 423), enter N.

DS2000 Software Manual Chapter 1: Features ◆ 73

Caller ID

Step-by-step guide for setting up Caller ID

Step 3: Should the extension display 2nd Call Caller ID (Extension Level Call Waiting Caller

ID)?

• In Program 0101 - 2nd CALL CLID (Extension

If yes

If no

Step 4: Should the extension use 3rd Party Caller ID?

If yes

Level Call Waiting Caller ID) (page 423), enter Y.

• In Program 1802 - Off-Hook Signaling for CO Calls (page 514), enter 1 for Camp On T ones or 2 for Off Hook Ringing. See the Programming List below for more.

• In Program 1701 - Call Timer Key (page 495), disable the Call Timer key (code 16). The Caller Timer will block the ﬁrst line (caller’s name) of the 2nd Call Caller ID display.

• In Program 0101 - 2nd CALL CLID (Extension Level Call Waiting Caller ID) (page 423), enter N.

• In Program 0101 - 3rd Party Caller ID (page 423), enter Y.

• In Program 0101 - 3rd Party Caller ID

If no

Step 5: Should the system send Caller ID data to Voice Mail for a trunk?

If yes

If no

(page 423), enter N.

• In Program 1001 - Voice Mail Caller ID (page 479), enter Y. You should enable Program 1001 - Caller ID (page 479), as well.

• In Program 1001 - Voice Mail Caller ID (page 479), enter N.

Programming List

Program 0101 - CLID Display (page 423)

This option enables (Y) or disables (N) Caller ID in an extension’s Class of Service. If enabled, Caller ID will occur for all extensions with this Class of Service provided Caller ID is enabled in other system programming. If disabled (N), Caller ID will never occur for extensions with this Class of Service.

Program 0101 - 2nd CALL CLID (Extension Level Call Waiting Caller ID) (page 423)

This option enables (Y) or disables (N) Second Call Caller ID in an extension’s Class of Service. If enabled, Second Call Caller ID will occur for all extensions with this Class of Service provided Second Call Caller ID is enabled in other system programming. If disabled (N), Second Call Caller ID will never occur for extensions with this Class of Service.

74 ◆ Chapter 1: Features DS2000 Software Manual

Caller ID

Program 0101 - 3rd Party Caller ID (page 423)

This option enables (Y) or disables (N) Third Party Call Caller ID Check in an extension’s Class of Service. If enabled, Third Party Caller ID Check is available to all extensions with this Class of Service provided Caller ID is enabled in other system programming. If disabled (N), Third party Caller ID check is unavailable to extensions with this Class of Service.

Program 1001 - Caller ID (page 479)

This option enables (Y) or disables (N) Caller ID for each trunk. If enabled, Caller ID will occur if also enabled by the other Caller ID programmable options. If disabled (No), Caller ID will never occur.

Program 1001 - Voice Mail Caller ID (page 479)

This option enables (Y) or disables (N) the capability of the telephone system to send Caller ID data to an NVM-Series Voice Mail. If enabled, the telephone system will send incoming Caller ID data for any trunk answered by Voice Mail. (This will occur, for example, for DILs terminated to the Voice Mail master number.) If disabled (N), the telephone system will not provide a trunk’ s Caller ID data to Voice Mail. If you enable this option, you must also enable (Y) 1001: Caller ID.

Program 1701 - Call Timer Key (page 495)

If an extension has Call Timer enabled (code 16), the ﬁrst line (i.e., caller’s name) of the Second Call Caller ID display won’t show. The user will only see the caller’s number (in the second line).

Program 1802 - Off-Hook Signaling for CO Calls (page 514)

●

If an extension is set up to receive Off Hook Ringing (entry = 2), it will receive Second Call Caller ID for each new trunk call. The display returns to idle when the second call stops ringing.

●

If an extension is set up to receive Off Hook Ringing (entry = 1), it will receive Second Call Caller ID only for the ﬁrst call. This occurs, for example, for DILs and transferred trunk calls. With transferred trunk calls, the Second Call Caller ID displays until the call recalls the transferring destination (if not picked up). With DILs, the Second Call Caller ID displays remains until the extension activates another feature.

Other Related Features

Call Timer (page 63)

The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display. If an extension has Call Timer enabled, the ﬁrst line (i.e., caller’s name) of the Second Call Caller ID display won’t show. The user will only see the caller’s number (in the second line).

Call Waiting / Camp-On (page 66) Off-Hook Signaling (page 255)

An extension programmed to receive Camp On tones or Of f-Hook Ringing from a waiting call will also receive Second Call Caller ID.

Station Message Detail Recording (page 329)

Caller ID prints out on the SMDR report.

Voice Mail (page 396)

Caller ID fully integrates with NVM-Series Voice Mail systems.

Feature Operation

To cancel the Caller ID display and return your phone to its normal display:

You can only do this while you’re on a call, not while your phone is ringing.

1. Press CLEAR.

N/A Your phone’s display returns to normal.

DS2000 Software Manual Chapter 1: Features ◆ 75

Caller ID

To turn the Caller ID display back on (after you press CLEAR to cancel it):

1. Press CHECK.

N/A The Caller ID number and optional name displays.

To display the Caller ID data for the third party’s call (i.e., use Third Party Caller ID check):

1. Press ICM + CHECK.

2. Press the key for the call you want to check.

You can press a line key, loop key, Hotline key, or Call Coverage key:

- Press a line key while the call is ringing or connected to the third pary.

- Press a loop key while the call is ringing the third party.

- Press a Hotline key while the call is connected to the third party.

- Press a Call Coverage key while the call is ringing the third party.

N/A You see Caller ID data for the trunk you selected.

3. Hang up when you are done.

76 ◆ Chapter 1: Features DS2000 Software Manual

Central Ofﬁce Calls, Answering

Description

LCCPU 01.00.00 LCCPU 02.00.00

The system allows trunk calls to ring and be answered at any combination of system extensions.

The system provides ﬂexible routing of incoming CO (trunk) calls to meet the exact site requirements.

Available.

Answering Priority

When multiple calls ring an extension simultaneously, the system services the ringing calls in the following order:

1. Line key (from lowest to highest)

2. Fixed Loop Key (from lowest to highest)

3. Switched Loop Key (from lowest to highest)

4. ICM Key

Overﬂow

Refer to Overﬂow for Key Ring Calls on page 219 for details on the overﬂow options.

Conditions

●

The system provides analog trunk CO service via ATRU PCBs. ATRU PCBs can connect to either loop start or ground start trunks (depending on circuit type programming). Refer to the Hardware Manual for additional details on installing ATRU PCBs and connecting trunks.

●

Per FCC regulations, do not set 1001-

Trunk Transmit Gain on page 475

higher than 0 dB.

Default Setting

Trunks 1-8 ring extensions on line keys 1-8.

DS2000 Software Manual Chapter 1: Features ◆ 77

Central Ofﬁce Calls, Answering

Programming Guide

Step-by-step guide for setting up Central

Ofﬁce Calls, Answering (Page 1 of 3)

Step 1: Check to be sure each trunk’s circuit type and loop length setting matches the con-

nected trunk circuit.

Step 2: Review System Timers, Trunks on page 352 for compatibility with the connected telco or

PBX/Centrex.

• In Pr ogr am 1001 - T runk Cir cuit Type (page 474), enter the correct circuit type for each trunk (51 = loop start DTMF, 52 = loop start DP).

• In Program 1001 - Loop Length (page 478), use this option to compensate for a trunk’s loop length. Use the short option (1) only when the system is very close to the central ofﬁce or behind a PBX. Use the long option (2) for normal installations.

Step 3: Set the trunk access options at each extension for each trunk.

• In Program 1803 - Extension Line Access Assign-

No access

Incoming

Outgoing

Full

Step 4: Set the ringing options at each extension for each trunk.

Lamp only

Ring

ments (page 519), enter 0 to prevent both incoming and outgoing access on the trunk.

• In Program 1803 - Extension Line Access Assign- ments (page 519), enter 1 to allow incoming access only.

• In Program 1803 - Extension Line Access Assign- ments (page 519), enter 2 to allow outgoing access only.

• In Program 1803 - Extension Line Access Assign- ments (page 519), enter 3 to allow full access (both incoming and outgoing).

• In Program 1805 - Ring Assignment (page 524), enter 1 for each trunk that should lamp only (day and night).

• In Program 1805 - Ring Assignment (page 524), enter 2 for each trunk that should ring during the day and at night.

• In Program 1805 - Ring Assignment (page 524),

Night Ring

78 ◆ Chapter 1: Features DS2000 Software Manual

enter 3 for each trunk that should ring at night and lamp only during the day.

Central Ofﬁce Calls, Answering

Step-by-step guide for setting up Central

Ofﬁce Calls, Answering (Page 2 of 3)

• In Program 1805 - Ring Assignment (page 524),

Delay Ring

Step 5: Should extension have line keys for answering trunk calls?

If yes

If no

enter 4 for each trunk that should delay ring during the day and at night.

•InProgram 0401 - Trunk Delay Ring (page 432), enter the interval after which a delay ring trunk will change from ﬂashing to ringing.

• In Program 1701 - Line Key (page 494), assign programmable keys as line keys (code 03). The options are 01-48 (trunks 1-48).

• In Program 1701 - Line Key (page 494), make sure no keys are assigned as line keys (code 03).

• In Program 1701 - Switched Loop Key (page 493), or in Program 1701 - Fixed Loop Key (page 493), assign a loop key to any extension without line keys. This allows the extension to answer trunk calls.

Step 6: Should DSS Console have line keys for answering trunk calls?

• In Program 1704 - Line Key (page 502), assign

If yes

If no

Step 7: While on a trunk call, is a user’s conversation transmitted to the caller at a comfort-

able level?

If yes

If no

Step 8: While on a trunk call, is the conversation received by the user at a comfortable

level?

If yes

programmable keys as line keys (code 03). The options are 01-48 (trunks 1-48).

• In Program 1704 - Line Key (page 502), make sure no keys are assigned as line keys (code 03).

• In Program 1001 - Trunk Transmit Gain (page 475), leave this option at its current setting.

• In Program 1001 - Trunk Transmit Gain (page 475), increase or decrease the trunk transmit gain for the optimum transmission level for the connected telco or PBX.

• In Program 1001 - Trunk Receive Gain (page 477), leave this option at its current setting. The setting is applied to each line seizure.

DS2000 Software Manual Chapter 1: Features ◆ 79

Central Ofﬁce Calls, Answering

Step-by-step guide for setting up Central

Ofﬁce Calls, Answering (Page 3 of 3)

If no

Step 9: Does the system properly detect ringing trunks?

If yes

If no

Step 10: Do trunks inadvertantly disconnect while users are on a call?

If yes

• In Program 1001 - Trunk Receive Gain (page 477), increase or decrease the trunk receive gain for the optimum reception level for the connected telco or PBX. The setting is applied to each line siezure.

• In Program 0402 - Minimum Ring Detection Timer (page 435), leave this option at its current setting.

• In Program 0402 - Minimum Ring Detection Timer (page 435), set the ring detect threshold for compatibility with the connected telco or PBX.

• In Program 0402 - Loop Current Detection Time (page 438), set the loop disconnect interval for compatibility with the connected telco or PBX.

If no

Programming List

Program 0401 - Trunk Delay Ring (page 432)

Set how long the system ﬂashes a line key before ringing an extension that has the Delayed Ringing option enabled.

Program 0402 - Minimum Ring Detection Timer (page 435)

Set the threshold for ring detection. If the ring signal is longer than this interval, the system interprets the signal as valid ringing. If the signal is equal to or shorter than this interval, the system ignores the ringing.

Program 0402 - Loop Current Detection Time (page 438)

Set the loop disconnect interval for trunk calls. If the system detects a loop current interruption longer than this interval it assumes the telco has disconnected the trunk. It then returns the trunk trunk to idle.

Program 0402 - Ringing Signal End Detect Timer (page 439)

If the ringing signal on a trunk call is interrupted for longer than this interval, the system assumes ringing has stopped and terminates the call. If this interval is set to short, valid ringing will be inadvertantly cut off. If too long, the system will leave the call set up even after ringing has stopped.

Program 1001 - Trunk Circuit Type (page 474)

Set the trunk’s circuit type for compatibility with the connected telco or PBX. The options are 51 (loop start DTMF), 52 (loop start DP), 53 (ground start DTMF) or 54 (ground start DP).

Program 1001 - Trunk Transmit Gain (page 475)

Set the trunk’s transmit gain to compensate for the transmit gain characteristics of the connected telco or PBX. The setting is applied to each line siezure.

• In Program 0402 - Loop Current Detection Time (page 438), leave this option at its current setting.

80 ◆ Chapter 1: Features DS2000 Software Manual

Central Ofﬁce Calls, Answering

Program 1001 - Trunk Receive Gain (page 477)

Set the trunk’s recei v e gain to compensate for the recei ve gain characteristics of the connected telco or PBX. The setting is applied to each line siezure.

Program 1001 - Loop Length (page 478)

Use this option to compensate for a trunk’s loop length. Use the short option (1) only when the system is very close to the central ofﬁce or behind a PBX. Use the long option (2) for normal installations.

Program 1701 - Line Key (page 494)

Assign a programmable key on an extension as a line key (code 03). The options are 01-48 (trunks 1-48).

Program 1701 - Switched Loop Key (page 493) Program 1701 - Fixed Loop Key (page 493)

In order to answer trunk calls, extensions without line keys should have loop keys.

Program 1704 - Line Key (page 502)

Assign a programmable key on a DSS Console as a line key (code 03). The options are 01-48 (trunks 1-48).

Program 1803 - Extension Line Access Assignments (page 519)

For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming only. 2 = Outgoing only, 3 = Full access).

Program 1805 - Ring Assignments (page 524)

Assign ringing for each trunk at each extension (1 = Lamp only [day and night], 2 = Ringing day and night, 3 = Night Ring only, lamp during the day, 4 = Delay ring day and night).

Other Related Features

Call Timer (page 63)

The Call Timer helps a user keep track of the time they spend on the phone.

Dial T one Detection (page 107)

Refer to this feature for the speciﬁcs on how the system handles Dial Tone Detection.

Direct Inward Line (page 109)

A DIL rings an extension directly.

Line Keys (page 225)

Line keys simplify answering trunk calls.

Loop Keys (page 229)

In order to answer trunk calls, extensions without line keys should have loop keys.

Night Service / Night Ring (page 250)

Night Service determines how outside calls ring at night.

System Timers, T runks (page 352)

Always review the system’s trunk timers for compatibility with the connected telco or PBX/ Centrex.

Feature Operation

To answer an incoming trunk call:

Trunk ring. Line or loop key ﬂashing red for key ring call.

Line key ﬂashing green for DIL.

1. Lift handset.

If you have Ringing Line Preference, lifting the handset answers the call. If you have Automatic Handsfr ee, you can press the line or loop key without ﬁrst lifting

the handset.

DS2000 Software Manual Chapter 1: Features ◆ 81

Central Ofﬁce Calls, Answering

2. Press ﬂashing line or loop key. Conversation with caller. Line or loop key on.

82 ◆ Chapter 1: Features DS2000 Software Manual

Central Ofﬁce Calls, Placing

Description

LCCPU 01.00.00

LCCPU 02.00.00

Available. An extension’s Trunk Group Routing (dial 9) group is group 1 for trunks 9-16.

Available. An extension’s Trunk Group Routing (dial 9) group is group 0 for trunks 1-8. User Programmable Feature steps added for line keys.

Customize the call placing options to meet the site requirements and each individual’s needs.

The system provides ﬂexibility in the way each extension user can place outgoing trunk calls. A user can place a call by:

●

Pressing a Line Key

Any keyset can have line keys for one-touch access to speciﬁc trunks. See

Line Keys on

page 225 for more.

●

Pressing a Loop Key

Loop Keys provide a user with one-touch access to the assigned Loop Group. Loop Groups can consist of one or more Trunk Groups. See

●

Using Line Dial-Up

With Line Dial-Up, a user can select a speciﬁc trunk by pressing

Loop Keys on page 229 for more.

ICM

and dialing the Line Dial-

Up code (#9) followed by the trunk number (1-48).

●

Using Direct Trunk Access

Direct Trunk Access allows a user to access a trunk by pressing extension number (e.g., 401 for trunk 1, 402 for trunk 2. etc.).See

ICM

and dialing the trunk’s

Direct Trunk Access on

page 129 for more.

●

Dialing a Trunk Group Access Code

User’s can also place trunk calls by pressing

98). See

●

Trunk Group Routing

Trunk Groups on page 387 for more.

ICM

and dialing a Trunk Group Access Code (90-

If the system has Trunk Group Routing enabled, user’s get the ﬁrst available trunk when the press ICM and dial 9. See Trunk Group Routing on page 381 for more.

Conditions

●

Systems using Trunk Groups or Trunk Group Access should use the hybrid FCC registration number (i.e., the number that ends in MF-E). Look at the label on the bottom of your equipment cabinet for more information.

●

Per FCC regulations, do not set 1001-

Trunk Transmit Gain on page 475

higher than 0 dB.

Default Setting

●

Keys 1-8 are line keys, keys 9 and 10 are Fixed Loop keys for trunk group 0, key 11 is an Auto Timer key and key 12 is an All Call Page key. (The last key on an attendant telephone is automatically an Operator Call key.)

●

In ﬁxed slot, Trunk Group Routing (dial 9) is assigned to trunk group 1. In universal slot, Trunk Group Routing (dial 9) is assigned to trunk group 0.

DS2000 Software Manual Chapter 1: Features ◆ 83

Central Ofﬁce Calls, Placing

Programming Guide

Step-by-step guide for setting up Central

Ofﬁce Calls, Placing (Page 1 of 4)

Step 1: Check to be sure each trunk’s circuit type and loop length setting matches the con-

nected trunk circuit.

• In Pr ogr am 1001 - T runk Cir cuit Type (page 474), enter the correct circuit type for each trunk (51 = loop start DTMF, 52 = loop start DP).

• In Program 0402 - Codec Digitizing Method (page 438), be sure to always set this option to 0 (µ-law companding enabled). Do not set this

option to 1.

Step 2: Review System Timers, Trunks on page 352 for compatibility with the connected telco or

PBX/Centrex.

Step 3: Are connected trunks DTMF or Dial Pulse (DP)?

• In Program 0402 - Manual DTMF Tone On

DTMF

Step 4: For Direct Trunk Access, should trunk e xtension number s be left at their default set-

ting (e.g., 401-448).

(page 436), set the DTMF on duration for compatibility with the connected telco or PBX.

• Program 0402 - Manual DTMF Tone Off (page 437), se the DTMF off duration for compatibility with the connected telco or PBX.

• In Program 0402 - DP Make Timer (page 436), set the DP make (on) interval for compatibility with the connected telco or PBX.

• In Program 0402 - DP Break Timer (page 436), set the DP break (off) interval for compatibility with the connected telco or PBX.

• In Program 0402 - DP Interdigit Timer (page 436), set the DP interdigit (time between digits) interval for compatibility with the connected telco or PBX.

• In Pr ogr am 0504 - T runk Port Extension Numbers

If yes

84 ◆ Chapter 1: Features DS2000 Software Manual

(Fixed Slot) (page 451), leav e the trunk e xtension numbers at their default settings (401-448).

Central Ofﬁce Calls, Placing

Step-by-step guide for setting up Central

Ofﬁce Calls, Placing (Page 2 of 4)

• In Pr ogr am 0504 - T runk Port Extension Numbers

If no

Step 5: Should trunk names be left at their default setting (Trunk 1, Trunk 2 etc.).

If yes

If no

Step 6: Set the trunk access options at each extension for each trunk.

No access

(Fixed Slot) (page 451), change the trunk extension numbers to meet the site requirements (e.g., 501-516).

• In Pr ogr am 0504 - T runk Port Extension Numbers (Fixed Slot) (page 451), leave the trunk names at their default setting.

• In Pr ogr am 0504 - T runk Port Extension Numbers (Fixed Slot) (page 451), change the trunk names to meet the site requirements.

• In Program 1803 - Extension Line Access Assign- ments (page 519), enter 0 to prevent both incoming and outgoing access on the trunk.

• In Program 1803 - Extension Line Access Assign-

Incoming

Outgoing

Full

Step 7: Should extension have line keys for placing trunk calls?

If yes

If no

Step 8: Should DSS Console have line keys for placing trunk calls?

ments (page 519), enter 1 to allow incoming access only.

• In Program 1803 - Extension Line Access Assign- ments (page 519), enter 2 to allow outgoing access only.

• In Program 1803 - Extension Line Access Assign- ments (page 519), enter 3 to allow full access (both incoming and outgoing).

• In Program 1701 - Line Key (page 494), assign programmable keys as line keys (code 03). The options are 01-48 (trunks 1-48).

• In Program 1701 - Line Key (page 494), make sure no keys are assigned as line keys (code 03).

• In Program 1704 - Line Key (page 502), assign

If yes

DS2000 Software Manual Chapter 1: Features ◆ 85

programmable keys as line keys (code 03). The options are 01-48 (trunks 1-48).

Central Ofﬁce Calls, Placing

Step-by-step guide for setting up Central

Ofﬁce Calls, Placing (Page 3 of 4)

If no

Step 9: Should extension user have single digit (dial 9) access to outside calls?

If yes

If no

• In Program 1704 - Line Key (page 502), make sure no keys are assigned as line keys (code 03).

• In Program 0501 - Single Digit Access (page 450), enter Y.

• In Program 1802 - Station’s Dial 9 Group (page 514), assign the Trunk Group (0-8) the station will select after the user dials 9.

• In Program 1002 - Trunk Groups (page 482), assign trunks to Trunk Groups.

• In Program 0501 - Single Digit Access (page 450), enter N. Users dial 9 followed by the Trunk Group number (0-8).

• In Program 1002 - Trunk Groups (page 482), assign trunks to Trunk Groups (0-8).

Step 10: Should extension have Line Dial-up capability (i.e., the ability to dial #901-#916).

• In Program 1802 - Line Dial Up (page 514),

If yes

If no

Step 11: While on a trunk call, is a user’s conversation transmitted to the caller at a comfort-

able level?

If yes

If no

Step 12: While on a trunk call, is the conversation received by the user at a comfortable

level?

If yes

Enter Y .

• In Pr ogr am 1802 - Line Dial Up (page 514), enter N.

• In Program 1001 - Trunk Transmit Gain (page 475), leave this option at its current setting.

• In Program 1001 - Trunk Transmit Gain (page 475), increase or decrease the trunk transmit gain for the optimum transmission level for the connected telco or PBX.

• In Program 1001 - Trunk Receive Gain (page 477), leave this option at its current setting.

• In Program 1001 - Trunk Receive Gain

If no

86 ◆ Chapter 1: Features DS2000 Software Manual

(page 477), increase or decrease the trunk receive gain for the optimum reception level for the connected telco or PBX.

Central Ofﬁce Calls, Placing

Step-by-step guide for setting up Central

Ofﬁce Calls, Placing (Page 4 of 4)

Step 13: Do trunks inadvertantly disconnect while users are on a call?

• In Program 0402 - Loop Current Detection Time

If yes

If no

Step 14: Do users ever experience call colissions (i.e., connect to an incoming call while

placing an outgoing call)?

If yes

If no

(page 438), set the loop disconnect interval for compatibility with the connected telco or PBX.

• In Program 0402 - Loop Current Detection Time (page 438), leave this option at its current setting.

• In Pr ogr am 0402 - Force Idle (T runk Guar d Time) (page 435), lengthen the trunk guard time.

• In Pr ogr am 0402 - Force Idle (T runk Guar d Time) (page 435), leave the trunk guard time at its current setting.

Step 15: If the system encounters a defective trunk while placing a call, does it wait the

proper interval before automatically cycling to the next trunk?

• In Program 0402 - Line Response (page 434),

If yes

If no

Step 16: Should 4 be the ﬁrst digit in the Direct Trunk Access code?

If yes

If no

leave this interval at its current setting.

• In Program 0402 - Line Response (page 434), set the Line Response interval to meet the site’s requirements.

• In Program 0501 - Numbering Plan (page 447), leave the parameters for digit 4 at their default settings.

• In Program 0501 - Numbering Plan (page 447), set up another digit (in place of 4) that meets the site’s requirements.

Programming List

Program 0402 - Line Response (page 434)

When the system fails to detect loop current on a trunk, it will wait this interval before marking the trunk as defective. Be sure the value you enter is compatible with the local telco.

Program 0402 - Force Idle (Trunk Guard Time) (page 435)

Set the guard time for trunks. When the system disconnects a trunk (e.g., after a user hang up), the system keeps the line idle until this timer expires. The Trunk Guard Time helps prevent call collisions.

DS2000 Software Manual Chapter 1: Features ◆ 87

Central Ofﬁce Calls, Placing

Program 0402 - DP Make Timer (page 436)

Set the duration of the Dial Pulse Make signal (i.e., relay closed). This is the “on” time in a Dial Pulse digit. Set this timer for compatability with the connected telco or PBX/Centrex. Keep in mind that there are three components of a Dial Pulse digit: Make interval, Break interval and Interdigit interval.

Program 0402 - DP Break Timer (page 436)

Use this timer to set the duration of the Dial Pulse Break signal (i.e., relay open). This is the “off” time in a Dial Pulse digit. Set this timer for compatability with the connected telco or PBX/Centrex.

Program 0402 - DP Interdigit Timer (page 436)

Set the duration of the Dial Pulse Interdigit signal (i.e., relay open time between each digit). Set this timer for compatability with the connected telco or PBX/Centrex.

Program 0402 - Manual DTMF Tone On (page 436)

Set the duration of DTMF digits for trunk calls manually dialed by an extension user. This is required because the system buffers the digits the user dials. Set this timer for compatibility with the connected telco or PBX/Centrex.

Program 0402 - Manual DTMF Tone Off (page 437)

Set the duration of the interval between DTMF digits for trunk calls manually dialed by an extension user. This is required because the system buffers the digits the user dials. Set this timer for compatibility with the connected telco or PBX/Centrex.

Program 0402 - Loop Current Detection Time (page 438)

Program 0402 - Codec Digitizing Method (page 438)

Be sure this option is always set to 0 (µ-law companding enabled). Do not set this option to 1 (A-law companding enabled).

Program 0501 - Numbering Plan (page 447)

Review this option when if you want to change the digits user’s dial for Direct Trunk Access (normally 4 followed by the trunk number).

Program 0501 - Single Digit Access (page 450)

Use this option to enable or disable single digit access. If enabled (Y), users can dial 9 to select their assigned dial 9 Trunk Group. If disabled, users must dial 9 followed by the Trunk Group number (0-8 for Trunk Groups 0-8).

Program 0504 - Trunk Port Extension Numbers (Fixed Slot) (page 451)

Assign extension numbers and names to trunk ports.

Program 1001 - Trunk Circuit Type (page 474)

Set the trunk’s circuit type for compatiblity with the connected telco or PBX. The options are 51 (loop start DTMF), 52 (loop start DP), 53 (ground start DTMF) or 54 (ground start DP).

Program 1001 - Trunk Transmit Gain (page 475)

Set the trunk’s transmit gain (0-60) to compensate for the transmit gain characteristics of the connected telco or PBX.

Program 1001 - Trunk Receive Gain (page 477)

Set the trunk’s receive gain (0-60) to compensate for the receive gain characteristics of the connected telco or PBX.

Program 1001 - Loop Length (page 478)

Program 1002 - Trunk Groups (page 482)

Assign trunk Trunk Groups (0-8).

Program 1701 - Line Key (page 494)

Assign a programmable key on a extension as a line key (code 03). The options are 01-48 (trunks 1-48).

Program 1704 - Line Key (page 502)

Assign a programmable key on a DSS Console as a line key (code 03). The options are 01-48 (trunks 1-48).

88 ◆ Chapter 1: Features DS2000 Software Manual

Program 1802 - Line Dial Up (page 514)

Enter Y to allow an extension to access lines 1-48 by dialing trunk access codes #901-#916.

Program 1802 - Station’s Dial 9 Group (page 514)

Assign the trunk group (0-8) a user accesses when they dial 9 for an outside line or press a switched loop key. This option does not apply to systems with ARS installed.

Program 1802 - Key Access to Outbound Lines (page 515)

Enter Y to enable an extension user to press a Programmable Function Key to access and outside line.

Program 1803 - Extension Line Access Assignments (page 519)

For each extension, assign the access options for each trunk (0 = No access, 1 = Incoming only. 2 = Outgoing only, 3 = Full access).

Program 1804 - Trunk Group Access (page 522)

For each extension, enter Y to allow or N to prevent outgoing trunk group access. The system always allows incoming trunk group access.

Other Related Features

Automatic Handsfree (page 41)

Call Timer (page 63)

The Call Timer helps a user keep track of the time they spend on the phone.

Dial Number Preview (page 105)

Dial Number Preview allows an extension user to review a number before the system dials it out.

Direct T runk Access (page 129)

Direct Trunk Access allows an extension user to seize an individual trunk and place a call without restriction.

Dial T one Detection (page 107)

Refer to this feature for the speciﬁcs on how the system handles Dial Tone Detection.

Equal Access Compatibility (page 144)

The system is compatible with Equal Access numbers (e.g., 10-10-321).

Last Number Redial (page 223)

Easily redial the last number dialed.

Line Keys (page 225)

Line Keys give a user one-touch access to speciﬁc trunks.

Loop Keys (page 229)

An extension user may also be able to press a Loop Key to place an outside call.

Save Number Dialed (page 305)

Save a number you dialed, then easily redial it later on.

Speed Dial (page 314)

You can store outside numbers in Speed Dial bins for quick access to frequently called numbers.

System Timers, T runks (page 352)

Always review the system’s trunk timers for compatibility with the connected telco or PBX/ Centrex.

Trunk Group Routing (page 381)

With Trunk Group Routing enabled, an extension user can dial 9 to place a trunk call.

Trunk (Line) Queuing / Trunk Callback (page 384)

An extension user can queue for a busy trunk, or queue and hang up to leave a callback for a busy trunk.

Central Ofﬁce Calls, Placing

DS2000 Software Manual Chapter 1: Features ◆ 89

Nitsuko DS2000 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual