Digital
System
Feature and Terminal Programming Manual
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Contents
●
Features
●
Programming
●
Automatic Route Selection
●
Charts
●
Index
Automatic Route Selection
●
Description
●
Software Configuration
●
Program Entry
●
Operation
●
Command Structure
This manual describes your system’s features and programming. It is intended for
system administrators (system programmers) and service technicians using a
programming terminal. If you are programming a Businesscom DS01 from the
telephone, refer to your Administrator’s Guide.
4 FOREST PARKWAY, SHELTON, CONNECTICUT 06484
Digital
S
ystem
Feature and T erminal
Programming Manual
Includes Three-Cabinet (24 x 72) System
P/N N1870SWG04
Issue 1-0, June 1997
Printed in U.S.A.
203-926-5400
TEL:
FAX:
203-929-0535
This manual has been developed by Nitsuko America. It is intended for the use of its customers and service personnel,
and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:
Nitsuko America, T elecom Di vision
4 Forest Parkway
Shelton, CT 06484
Attention: Manager, Technical Publications
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and Nitsuko
America has no obligation to provide any updates or corrections to this manual. Further, Nitsuko America also reserve s
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and Nitsuko America shall not be liable for any errors or omissions. In no event shall Nitsuko America be liable for any incidental or consequential damages in connection
with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are
reserved. No part of this document may be photocopied or reproduced without prior written consent of Nitsuko America.
©1997 by Nitsuko America. All Rights Reserved.
Printed in U.S.A.
TABLE OF CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Account Code Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Alphanum eric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Alternate Attendan t . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Analog Station Interface (ASI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Attendant Positions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Automatic Fault Reporting/Remote Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Automatic Ringdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Automatic Route Select ion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Battery Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
TABLE OF CONTENTS
Section 1
Features
Table of Contents
Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Call Parkin g . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Call Waiting (Camp-On). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Central Office Calls, Answering. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Centrex Compatible Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
DP and DTMF Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Dialing Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Digital Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Direct Inward Line (DIL) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Direct Inward System Access (DISA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Direct Station Selectio n, DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Direct Station Selectio n, Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Direct Trunk Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Directed C all Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Distinctive Ringing, Tones and Flash Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Issue 1-0 FEATURES ■■ i
Equal Access Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Extended R inging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
External Alerti ng Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
TABLE OF CONTENTS
Forced Trunk Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 0
Group Call Pi ckup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Group Ring (Ring Groups ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Handsfree (Speakerphone) and Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Intercept o f Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Intrusion (Barge-In) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Line (Trunk) Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Line (Trunk) Rotaries (Hybrid Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Meet-Me Co nference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Message Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Micropho ne Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Music On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Table of Contents (cont’d)
NANP Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Night Answer (Off-Hours Ringing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Non-Blocking Architecture. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 6
Off-Premise Ext ension (OPX) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Operator Assistance (OPA ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
PBX/Centrex Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Periphera l Control Un it (PCU) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Personal Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Prime Line Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 3
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Release Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Removing Trunks and Extensions From Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Selectabl e Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Silent Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Special Services and OCC Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Split. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
System Iden tification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
ii ■■ FEATURES Issue 1-0
TABLE OF CONTENTS
Table of Contents (cont’d)
System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
System Reports, Diagnostics and Maintenance Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
System Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Tandem Calls (Tandem Trunking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Telemarketing Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Tenant Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Time and Date Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Traffic Management Reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Voice Mail Compatibility (Integrated Voice Messaging). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Voice Module Unit (V MU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Voice Prompting Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
Volume C o ntrols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Walking Class o f Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
List of Illustrations
Figure 1, Keyset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Figure 2, DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Figure 3, Electronic Sin g le Line (ESL) Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Figure 4, Analo g St ation Interface (ASI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Figure 5, Connecting the Programming Terminal (See Section 2) . . . . . . . . . . . . . . . . . . . . . . . 284
List of Tables
Table 1, System Flash Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Table 2, System Ring Rates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Table 3, System Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Table 4, System Number Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Table 5, Attendant Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Table 6, ACD Supervisor Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Table 7, Telephone Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Issue 1-0 FEATURES ■■ iii
TABLE OF CONTENTS
- For Your Notes -
iv
FEATURES Issue 1-0
■■
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Features: Introduction - Direct Trunk Access
Before Reading This Section
This section prov i de s detailed infor ma t ion on t he sys tem’s fe a t ur es . If yo u don’t know what the various featur es
are, review the feature su mm ar y p rovid ed as pa rt o f th is section ’s Table o f C ont en ts. Afte r re vie wing the fe atu re
summary, turn back to this section for the specifics.
Using This Section
The features in this section are in alphabetical order, like a dictionary. This section subdivides each feature definition into headings as follows:
Description tells what the feature is and describes its benefits. Along with the Description are the Conditions
and Default Configuration. Conditions provides the feature’s operational limits (if any). Default Configuration
outlines how the feature works with the default programming. When initially installed, the system uses the default configuration.
Programming explains the system programming that lets you customize the feature. Some features require programming;
others don’t. You must customize the Required Programming to make the feature work. Other Programming lists additional programs you should consider when setting up the feature. If you decide to customize a feature, use Section 2 to:
Enter the change in the system
•
Record the change on the Program Record Form (PRF)
•
Refer to the System Programmable Options chart at the end of this manual for a handy Feature-to-Program troubleshooting reference.
INTRODUCTION
Related Features presents the feature interaction.
Feature Operation consists of instructions on how to use each feature and what the user should hear while per-
forming the steps. This tells the user what to expect before and after each instruction step.
Example: Listen for: Dial tone
The tables that follow show the various flash and ring rates and system tones for each feature (Tables 1 through
3).
User-Programmable Features
With the correct access level, a user can customize selected features from the telephone. The user-programmable feature s are abbreviated in this manual:
PGM# + + Line key + (es) or (o) + SAVEDRA Y N
Do not lift handset
and press PGM#
User-programmable features include (refer to the system Administrator’s Guide for the specifics):
Call Coverage Keys Off-Hook Signaling
Central Office Calls, Answering Paging
Intercom Prime Line Selection
Group Call Pickup Ringing Line Preference
Headset Compatibility Speed Dial
Hotline Time and Date Setting
Night Answer
Dial DRA (3 7 2)
Dial Y(9) or N(6)
Press line key
Press SAVE
N1870SWG04 Issue 1-0 FEATURES 1
Features: Introduction - Direc t Trunk Access
INTRODUCTION
How to Use This Section With Section 2
Section 1, Features, works closely with Section 2, Programming (see the Illustration below).
If a feature has a required program, go to Section 2 for the details on the program.
•
The Feature Reference heading in Section 2 lists all the features for which that program is required.
•
Section 1: Features
AUTOMATIC CALL DISTRIBUTION
Description
Programming
Related Features
Feature Operation
Required Programming
CP- Program COS, ACD Supervisor Keyset (BY2:6)
E3- Class of Service
E5- Hunt Type
EA- UCD Group Master Extension Number
FC1- Reset Queues
Other Programming
Section 2: Programming
E-EXTENSIONS
E5-HUNT TYPE
Description
Feature Reference
Automatic Call Distribution
Instructions
1850B9
FEATURES
If the feature requires
the program here...
programming references
the feature here.
The Abbreviated Number Plan Foldout
The Abbreviated Number Plan ch ar t shows the n um be rs f or:
Extensions
•
Trunks
•
Ports
•
Ring Groups
•
Selectable Display Messages
•
Speed Dial Blocks
•
Unfold this chart (see the illustration below) when reading Sections 1 and 2.
•
01850L23
SOFTWARE CONFIGURATION
ABBREVIATED NUMBER PLAN
2 FEATURES N1870SWG04 Issue 1-0
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Figure 1 KEYSET TELEPHONES
01870L2
Display
Programmable
Feature Keys
Programmable
Feature Keys
Hold,
Background Music
FRI 08/18 03:34P
1
2
3
4
5
ABC DEF
23
1
JKL MNO
GHI
56
4
WXY
TUV
PRS
89
7
PGM
0
*
11 12 13 14
HOLD MIC/DND
CONF
#
ICM
6
7
8
9
10
DIAL
LAST
VOL
UP
SAVE
VOL
DN
FTR
15 16
MSG
Programmable
Feature Keys
Last
Number
Redial
Volume Up
Volume Down
Programming
Mode
Feature, Flash
HF
Handsfree
Conference
Intercom
Message Waiting
Do Not Disturb,
Microphone Mute
FRI 08/18 03:34P
Note: Programmable keys
and feature keys
have patents pending.
N1870SWG04 Issue 1-0 FEATURES 3
Features: Introduction - Direc t Trunk Access
INTRODUCTION
FIGURE 2 DSS CONSOLE
301 302 303 304 305 306 307 308 309 310
311 312 313 314 315 316 317 318 319 320
321 322 323 324 325 326 327 328 329 330
331 332 333 334 335 336 337 338 339 340
341 342 343 344 345 346 347
PAGE PAG 1 PAG 2 PAG 3
60 61 62
RLS
01871L4 (D)
4 FEATURES N1870SWG04 Issue 1-0
Message
Waiting LED
Features: Introduction - Direc t Trunk Access
Figure 3 ELECTRONIC SINGLE LINE (ESL) TELEPHONE
01870L13
Transfer
ABC DEF
123
GHI JKL MNO
456
PRS TUV WXY
7
89
TRF
VOL
UP
VOL
DN
Volume Up
Volume Down
Hold
INTRODUCTION
PGM
0
HLD
#
Programming
Mode
N1870SWG04 Issue 1-0 FEATURES 5
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Figure 4 ANALOG STATION INTERFACE
Flashes when
telephone rings
RING
OFF-HOOK
PHONE
On when
telephone off-hook
LINE
To Extension Modular Jack
2500 Set
01850L65
FAX Machine
6 FEATURES N1870SWG04 Issue 1-0
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Table 1 SYSTEM FLASH RATES
Graphite Phone with Dual Color LEDs
Your phone is idle (not on a call)
Outside Calls
An outside line is busy The line key is On Red
An outside call is ringing your phone The line key flashes Slowly Red if it’s shared, Off then
And then you answer it The line key is On Green
Or answer it with Privacy released The line key flashes Quickly Gr een
You place the outside call on Hold The line key is On then Slowly Flashing Green
Or a co-worker places it on Hold Th e lin e key flashes Moderately Red
Or you place the outside call on Exclusive Hold The line key is On then Quickly Flashing Green
If a call on Hold recalls to you The line key is Off then Quickly Flashing Green
Intercom Calls
An Intercom cal l ri ng s yo ur phone ICM flashes Slowly Green
You answer the Intercom call ICM flashes Quickly Red
You place the Intercom call on Hold HOLD flashes Quickly Green then On
And then it recalls to you ICM flashe s Slowly Green
Miscellaneou s F eatures
You activate Microphone Mute MIC/DND is On Red
You activate Do Not Disturb MIC/DND flashes Quickl y Red
You have a Message Waiting MSG flashes Quickly Red
You activate Call Forwarding, Personal Greeting or
Selectable Display Messaging
All LEDs out (dark)
Quickly Flashing Green if it’s just for you
MSG flashes Slowly Green
N1870SWG04 Issue 1-0 FEATURES 7
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Table 1 SYSTEM FLASH RATES
Phone with Single Color (Red) LEDs
Your phone is idle (not on a call)
Outside Calls
An outside line is busy The line key is On
An outside call is ringing your phone The line key flashes Slowly if it’s shared, Off then
And then you answer it The line key is On
Or answer it with Privacy released The line key flashes Quickly
You place the outside call on Hold The line key is On then flashing Mode rately
Or a co-worker places the call on Hold The line key flashes Moderately
Or you place the outside call on Exclusive Hold The line key is On then flashing Quickly
If a call on Hold recalls to you The line key is Off then flashing Quickly
Intercom Calls
An Intercom cal l ri ng s yo ur phone ICM flashes Slowly
You answer the Intercom call ICM flashes Quickly
You place the Intercom call on Hold HOLD is ON then flashes Quickly
And then it recalls to you ICM flashe s Slowly
Miscellaneou s F eatures
You activate Microphone Mute MIC/DND is On
You activate Do Not Disturb MIC/DND flashes Quickly
You have a Message Waiting MSG flashes Quickly
You activate Call Forwarding, Personal Greeting or
Selectable Display Messaging
All LEDs out (dark)
flashing Quickly if it’s just for you
MSG flashes Slowly
8 FEATURES N1870SWG04 Issue 1-0
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Table 1 SYSTEM FLASH RATES
DSS Console
All programmed extensions idle (not on a
call)
Outside Calls
An outside line is busy The line key on ON Red
Intercom Calls
You place an Intercom call DSS key being called flashes Quickly Red
You place the Intercom call on Hold HOLD flashes Moderately Red
Miscellaneou s F e atures
An extension activates Do Not Disturb DSS key for that extension flashes Quickly
All LEDs out (dark)
Red
N1870SWG04 Issue 1-0 FEATURES 9
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Table 2 SYSTEM RING RATES
(Seconds)
01 34
TRUNK
ICM
CALLBACK
Note: E ac h group of four extensions rings with different tones. This is called
Distinctive Ringing. For example, extension 300 rings differently than
extension 301. Extens ion 301 rings differently than extension 302.
2
01850B6
TWO BEEPS
BUSY TONE
FAST BUSY
RING BUSY
DIAL TONE
Every fourth extension, the Distinctive ringing pattern repeats. For example,
extension 300 rings the same as extension 304. Exte nsion 301 rings the same as
extension 305, and so on.
Table 3 SYSTEM TONES
(Seconds)
0123
RINGING
01850B10
10 FEATURES N1870SWG04 Issue 1-0
Features: Introduction - Direc t Trunk Access
Table 4 SYSTEM NUMBER PLAN
Note: All the functions below are from Intercom dial tone (except where noted).
Code
Account Codes
#+10 dig. Account Code Number
Automatic Call Distribution
4# ACD agent puts self back in service
6# ACD agent removes self from service
#+6+8+6+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedure (dial 6)
#+DSS Con.+4 ACD supervisor puts agent back in service
#+DSS Con.+7 ACD supervisor removes agent from service
Call Forwarding
# Cancel Call Forwarding
#+0 Forward calls to main attendant
#+ext+1 Call Forwarding option 1 (ring no answer)
#+ext+2 Call Forwarding option 2 (ring no answer and busy)
#+ext+3 Call Forwarding option 3 (all calls)
#+ext+4
Call Parking
60-69 Park Orbits
*560-*569 At ASI/OPX, transfer call to Park Orbits 60-69
Call Timer
#8 Call Time r On/Of f
Call Waiting
*2 Call Waiting (answering a waiting call from an ESL set)
Callback
2 When hearing busy/ring busy, dial 2 and hang up to leave Callback
*FTR Cancel Callback left at own extension
#* Cancel all Callbacks at own extension
Central Office Calls (Trunk Numbers and Access Codes)
348-363 Tru nk nu mber s (witho ut AUX)
372-395 Tru nk nu mber s (with AUX)
801-808 DS01 trunk access codes (without AUX)
801-824 DS01 trunk access codes (with AUX)
9 Single digit access to group 1 (9 0)
90-98 Trunk group access (groups 1-9)
Conference
11,12 Meet-Me Conference
*# Retrieve or establish Conference from Hold at ASI/OPX/ESL
Dialing Number Preview
* or FTR While idle, dial * or FTR to activate Dialing Number Preview
Function
INTRODUCTION
N1870SWG04 Issue 1-0 FEATURES 11
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Table 4 SYSTEM NUMBER PLAN
Note: All the functions below are from Intercom dial tone (except where noted).
Code
Digital Door Box
310,311,322, 323 Digital Door Box extension numbers
FTR At keyset, press and hold FTR to activate the associated Relay Box relay
* At ASI/OPX/ESL, press (do not hold) * to activate the associated Relay Box relay
Directed Call Pickup
*300-*347 Directed Call Pickup codes for one and tw o cabinet systems
*300-*371 Directed Call Pickup codes for three cabinet systems
Directory Dialing
3 While idle, dial 3 to activate Directory Dialing
32 While idle, dial 32 to access the Company-Wide Directory
34 While idle, dial 34 to access the Directory
37 While idle, dial 37 to access the Personal Speed Dial directory
Forced Line Disconnect
# While hearing busy, dial # to disconnect trunk
Flash
FTR Flash the trunk
Group Call Pickup
*1 Group Call Pickup
#+key+3 From idle, ass ign delayed ringi n g t o pi c ku p key
#+key+5 From idle, assign lamp-only (no ringing) to pickup key
#+key+7 From idle, assign immediate ringin g to pi c ku p key
Group Ring
364-371 Ring Groups (without AUX)
396-403 Ring Groups (with AUX)
Hold
*7 Retrieve a call from Hold from an ESL or ASI
*801-*808 Retrieve trunk call from Ho ld (with ou t AUX)
* 801-*824 Retrieve trunk call from Hold (with AUX)
Intercom
l + ext Intercom call, forced ringing
300-323 Extension number s (without AUX)
300-371 Extension number s (with AUX)
0 Your attendant
01-04 Attendants 1- 4
#0 While idle, incoming Voice Announce off
#1 While idle, incoming Voice Announce on
Intrusion
4 When hearing busy/ring busy, dial 4 to intrude
Function
12 FEATURES N1870SWG04 Issue 1-0
Features: Introduction - Direc t Trunk Access
Table 4 SYSTEM NUMBER PLAN
Note: All the functions below are from Intercom dial tone (except where noted).
Code
Last Number Redial
** Last Number Redial
DIAL+LAST From idle, redial last number dialed
Message Waiting
6 While hearing busy tone at ASI/OPX/ESL set, dial 6 to send message
*6 Retrieve Message Waiting
#* Cancel all Messages Waiting left at own extension
Night Answer
*0 Pick up night mode call ringing External Pagin g
Operator Assistance
#6+8+02-07 Record OPA message 02-07
#6+8+5+02-07 Listen to previously recorded message 02-07
#6+8+#+9 or 6 Erase OPA/ACD messages (dial 9) or abort procedur e (d ial 6)
Paging
1* All Call Paging
2* Page Zone 1
3* Page Zone 2
4* Page Zone 3
5* Page Zone 4
6* Page Zone 5
7* Page Zone 6
8* Page Zone 7
Removing Lines and Extensions from Service
#+ext+0 Remove extension from service
Save
DIAL SAVE Steps for saving the last number di aled or dialing a saved number
Selectable Display Messages
#600-#615 Select messages 600-615
Silent Monitor
#+ext+6 Activate Silent Monitor for extension dialed
6 When busy/ring busy, dial 6 to activate Silent Monitor
Speed Dial
20-29 Personal Speed Dial bins (second 10 bins)
50-59 Persona l Speed Dial bins (first 10 bins)
70-7999 Sys tem Speed Dial bins
#20-#29 Program Personal Speed Dial (second 10 bins)
#50-#59 Program Personal Speed Dial (first 10 bins)
#70-7999 Program System Speed dial bins
#+key From idle, program One-Touch Speed Dial key
Function
INTRODUCTION
N1870SWG04 Issue 1-0 FEATURES 13
Features: Introduction - Direc t Trunk Access
INTRODUCTION
Table 4 SYSTEM NUMBER PLAN
Note: All the functions below are from Intercom dial tone (except where noted).
Code
DIAL+key From idle, dial Speed Dial number stored under key
Split
*7 Retrieve second call
Time and Date
#8 Set Time
#9 Set Date
6 While idle, dial 6 to hear the extension number
8 While idle, dial 8 to hear the time
Walking Class of Service
## Digits dialed before Walking Class of Service code
Miscellaneous
#+0 From attendant, set baud rate of serial port (see page 283)
0-5 After attendant dials #+0 +1, 0-5 sets baud rate (see page 283)
Function
14 FEATURES N1870SWG04 Issue 1-0
ACCOUNT CODE CAPABILITY
Description
Account Codes are user-dialed codes associated with trunk calls. An extension user may enter an Account Code
while placing a call or any time while on a call. The system administrator uses Account Codes to restrict and
classify trunk calls. The Account Codes print along with the other call data on the SMDR record after the call
completes. Account Codes can be up to 10 digits long, using the digits 0-9.
There are two modes of Account Code Operation:
Mandatory
•
Verifiable
•
With Mandatory Account Codes, a user must enter an Account Code when placing a trunk call. I f the user fails
to enter the code, the system cuts off the call.
With Verifiable Account Codes, a user must enter an Account Code from the V e rifiable Ac count Code list when
placing a trunk call. If the user fails to enter the code (or enters a code not on the list), the system cuts off the
call. The system administrator can enter up to 400 Verifiable Account Codes into system me mory. A Verifiable
Account Code must be at least two d igits lon g. You must have an AUX Module to have Verifiable Account
Codes.
10-Digit Inter-Lata Calls
Features: Introduction - Direc t Trunk Access
ACCOUNT CODE CAPABILITY
The system accommodates Forced Account Codes for 10-digit inter-lata local calls. This is important for users
on the fringe of an area code that can place two types of local calls:
In the above referenc ed softwar e r ele ases, th e system re qu ire s Fo rc ed Acc ou nt C odes on ly if the user dials a
leading 1 before their 7- or 10-digit call. In previous software versions, the system would require Forced Account Codes for all 10-digit calls.
Conditions
(A.) Users can enter Account Codes for incoming calls. However, the system cannot make these codes Man(B.) The system never requires a user to enter an Acc ou nt C od e f or a 911 call.
Default Configuration
Mandatory and Verifiable Account Code s disab led. User s can op tionally enter unve rif ied Acco unt Codes.
Programming
Required Programming
➣
➣
➣
A vailable in Software Levels:
Base
N/A
10-digit local calls into the adjacent area code
•
7-digit local calls within their own area code
•
datory or Verifiable.
"QI- Verifiable Account Code List"
Enter up to 601 codes into the Verifiable Account Code List. The codes must be at least two digits long.
[A=Add, D=Delete, Z=Delete All, L=List]
"QL- ARS/Account Codes, Mandatory Account Codes"
Enable/disable Mandatory Account Codes. [Y=enable, N=disable]
"QL- ARS/Account Codes, Verifiable Account Codes"
Enable/disable Verifiable Account Codes. [0=Not Inst’d, 2=ARS Inst’d]
AUX
> 02.10
N1870SWG04 Issue 1-0 FEATURES 15
Features: Introduction - Direc t Trunk Access
ACCOUNT CODE CAPABILITY
➣
"QL- ARS/Account Codes, Acct Codes for Toll Calls Only"
Enable/disable Mandatory Account Codes for all outside calls or just for toll (1+) calls.
[Y=enable, N=disable]
➣
"QL- ARS/Account Codes, Min. COS for Account Codes"
Set the minimum COS number that requires Mandatory Account Codes. For example, if you enter 00,
COSs 00-27 must enter Account Codes. [00-27, 30 for operators]
Other Programming
➣
E- Extensions, "E3- Extension Class of Service"
Assign a Class of Service to each extension. See QL- ARS/Account Codes, Minimum COS for Mandatory Account Codes. [00-27, 30 for operators]
Related Features
"Automatic Route Selection"
The system can require Account Codes and ARS Authorization Codes for the same call. I f you want to
use Account Codes with ARS, make sure you enable Mandatory Account Codes in the QL option.
"Central Office Calls, Placing"
Users can dial Account Codes while placing calls. The system may require Account Code Entry.
"Speed Dial"
A extension user can have One-Touch Speed Dial keys for simplified Account Code entry. However, the
user cannot then implement Last Number Redial or Save to redial the call.
"Station Message Detail Recording"
After a user enters an Account Code, dialing #, additional digits and another # may change the SMDR
Account Code entry.
Feature Operation
To enter an Account Code when placing an outside call:
1. Place call.
2. Press PGM# immediately after dialing the number.
3. Enter Account Code.
4. Pres s PGM# again.
To enter an Account Code for the call you are on:
1. Do not hang up.
2. Press ICM.
3. Press PGM#.
4. Enter Account Code.
5. Pres s PGM# again.
6. Press HOLD (HLD).
If you use a One-Touch Speed Dial key instead of the procedure below, the system will reverify
your account code (if verification is applicable).
If you have the Account Code in a One -Touch Spee d Dial ke y, you can press the ke y in stead of using steps 2-4.
Entering # again, additional digits and another # may change your Account Code.
If you use a One-Touch Speed Dial key instead of the procedure below, the system will reverify
your account code (if verification is applicable).
If you have ESL Set, press HLD instead.
Listen for: Dial tone
Listen for: Dial tone stops
Listen for: You return to the call
16 FEATURES N1870SWG04 Issue 1-0
ALPHANUMERIC DISPLAY
Description
Each Display Telephone has a 16-character alpha nu me ric display that provides various featu re status me ssages.
These messages (T ables 5 through 7) help the display telephone user process calls, identify callers and customize features. Note that Time and Date always display when the extension is idle.
There are four categories of Alphanumeric Displays:
Attendant Displays (Table 5), which can occur only at attendant extensions
•
ACD Supervisor Displays (Table 6), which can occur only at the ACD supervisor extensions
•
Other Telephone Displays (Table 7), which can occur at any display telephone
•
Telephone programming displays. Refer to the Administrator’s Guide for the specifics.
•
A display keyset user can adjust the brightness of their telephone’s display (see Feature Operation).
Conditions
None
Default Configuration
None
Features: Introduction - Direc t Trunk Access
ALPHANUMERIC DISPLAY
N1870SWG04 Issue 1-0 FEATURES 17
Features: Introduction - Direc t Trunk Access
ALPHANUMERIC DISPLAY
Table 5 ATTENDANT DISPLAYS
This display... Appears when using... And shows...
0-5=300-19200 Terminal Programming Attendant has dialed ICM, #, 0, selected port to
program (1 or 2), and system is asking for port
speed entry
300 Terminal Programming Port speed of 300 baud selected
1200 Terminal Programming Port speed of 120 0 ba ud selected
2400 Terminal Programming Port speed of 240 0 ba ud selected
4800 Terminal Programming Port speed of 480 0 ba ud selected
9600 Terminal Programming Port speed of 960 0 ba ud selected
19200 Terminal Programming Port speed of 19,20 0 ba ud sel ected
ABORTED Selectable Display Messages Attendant has dialed N to abort the procedure which
cancels all Selectable Display Message selections
ALT OPR ASSIGNED Alte rnate Operator Attendant just enab led Alterna te Oper ator
CANCEL ALT OPR Alternate Operator Attendant pressed MIC/DND to cancel Alternate
Operator
COMPLETED Selectable Display Messages Attendan t has dialed Y to cancel all Selectable
Display Message selections
DELETE ALL MSG ? ACD/Personal Greeting/OPA Attendant/supervisor dialed ICM #68# to cancel all
messages
EXPD KSU FAILED Automatic Fault Reporting Shows attendant that expansion KSU has failed
LINE nnn FAILED Automatic Fault Reporting Trunk circuit nnn failed
MAJOR ALARM Automatic Fault Reporting Major alarm(s) has occurred in system
MAJOR/MINOR ALRM Automatic Fault Reporting Both major and minor alarms have occurred in system
MINOR ALARM Automatic Fault Reporting Minor alarm(s) has occurred in system
NIGHT MODE OFF Night Answer Attendant pressed MIC/DND to disable Night
Mode operation
NIGHT MODE ON Night Answer Attendant pressed MIC/DND to enab le Night Mode
operation
PARKED IN nn Park Attendant parked call in orbit nn
STA nnn FAILED Automatic Fault Reporting Extensio n nnn failed
18 FEATURES N1870SWG04 Issue 1-0
Features: Introduction - Direc t Trunk Access
ALPHANUMERIC DISPLAY
Table 6 ACD SUPERVISOR DISPLAYS
This display... Appears when using... And shows...
02 X-304 1:23 Automatic Call Distribution Two calls are waiting and extension 304 has the
longest waiting call (1 minute, 23 seconds)
01 L-01 3:21 Automatic Call Distribution Line 01 has one call waiting for 3:21
4=INST,7=REMOVE Automatic Call Distribution ACD Supervisor dialed ICM # and pressed DSS
Console key for memb er exte ns ion
ABORTED Selectable Display Messages ACD supervisor has dialed N to abort the procedure
which cancels all Selectable Display Message selections
COMPLETED Selectable Display Messages AC D super visor ha s dialed Y to canc el all
Selectable Display Message selections
DELETE ALL MSG ? Selectable Display Messages ACD supervisor dials ICM #68# to cancel all
Selectable Display Message selected by extension
users
N1870SWG04 Issue 1-0 FEATURES 19
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