Nissan Altima Hybrid User's Guide
2011
ALTIMA HYBRID
WARRANTY INFORMATION BOOKLET
TABLE OF CONTENTS
2 WARRANTY COVERAGE AT A GLANCE
3 NISSAN’S CUSTOMER CARE PROGRAM
5 NISSAN’S COMMITMENT TO CUSTOMER
SATISFACTION
6 2011 NEW HYBRID VEHICLE LIMITED
WARRANTY
10 FEDERAL HYBRID VEHICLE EMISSION
CONTROL LIMITED WARRANTIES
13 CALIFORNIA HYBRID VEHICLE EMISSION
CONTROL WARRANTIES
17 SEAT BELT LIMITED WARRANTY
18 BFGOODRICH TIRE LIMITED WARRANTY
20 BRIDGESTONE FIRESTONE TIRE LIMITED
WARRANTY
23 GOODYEAR/DUNLOP TIRE LIMITED
WARRANTY
29 CONTINENTAL/GENERAL TIRE LIMITED
WARRANTY
32 MICHELIN TIRE LIMITED WARRANTY
34 TOYO TIRE LIMITED WARRANTY
37 ORIGINAL EQUIPMENT TIRE LIMITED
WARRANTIES
38 IMPORTANT TIRE SAFETY INFORMATION
TABLE OF CONTENTS
44 LIMITED WARRANTY ON GENUINE
NISSAN REPLACEMENT PARTS, GENUINE
NISMO S-TUNE PARTS, AND GENUINE
NISSAN ACCESSORIES
46 SUMMARY OF THE NISSAN LIFETIME
REPLACEMENT PANEL CORROSION
LIMITED WARRANTY
47 GENUINE NISSAN ORIGINAL EQUIPMENT
MUFFLER, GENUINE NISSAN SHOCK
ABSORBER AND STRUT LIFETIME
LIMITED WARRANTY
49 REPLACEMENT BATTERY LIMITED
WARRANTY
51 GENUINE NISSAN PARTS AND
ACCESSORIES
52 CORROSION PROTECTION GUIDELINES
53 NISSAN’S SECURITY+PLUS姞 VEHICLE
PROTECTION PLAN
SAFETY PRECAUTIONS
(Altima Hybrid Electric only)
Your Nissan Altima Hybrid Electric Vehicle (HEV) has
both high-voltage DC and AC systems as well as a
12-volt system. Both DC and AC high voltage are very
dangerous and can cause personal injury, severe burns,
and electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels
attached to high-voltage parts. Do not touch or attempt
to remove or replace any high-voltage wiring and connectors.
If an accident occurs, do not touch any high-voltage
wiring, connectors or parts such as the inverter unit or
high voltage battery assembly.
Do not touch the potassium hydroxide electrolyte that
might spill or leak from the high voltage battery as the
result of an accident. If potassium hydroxide electrolyte
gets on your skin or in your eyes, neutralize it immediately with a saturated boric acid solution (ratio: 80
grams boric acid to two liters water.) Seek immediate
medical attention.
If a vehicle fire occurs, extinguish it with a Class D
powder-type fire extinguisher.
Nissan recommends having maintenance and repairs for your Altima Hybrid performed by an authorized Nissan dealership. To locate your nearest authorized Nissan dealership, contact the Nissan
Consumer Affairs Department at 1-800-NISSAN-1.
1
2 WARRANTY COVERAGE AT A GLANCE
Summary of Warranty Coverage
0 miles
*
150,000 miles
Basic Coverage 36 months / 36,000 miles
Corrosion Coverage (Perforation) 60 months / UNLIMITED MILEAGE
Powertrain Coverage 60 months / 60,000 miles
Seat Belt 120 months/unlimited mileage
Federal Emission Performance 24 months / 24,000 miles
Federal Emission Defect 36 months / 36,000 miles
Federal Emission Long Term Defect 96 months / 80,000 miles
California Emission Performance 180 months / 150,000 miles**
California Emission Defect 180 months / 150,000 miles**
California Emission High Voltage Battery 120 months / 150,000 miles**
Hybrid Electric (HEV) System 96 months / 100,000 miles***
* See the express terms of the appropriate warranty printed in this booklet, which terms control if there is a conflict with this chart.
**
Applies to new hybrid vehicles sold or registered as new in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New Mexico, New York, Oregon, Pennsylvania, Rhode
Island, Vermont and Washington equipped with a California Certified Emission Control System. Vehiclescovered by this warranty are also covered by the Federal Emission Control Warranty.
*** Please see the 2011 New Hybrid Vehicle Limited warranty for a complete list of components covered under the Hybrid Electric (HEV) System.
(Continued on next page)
NISSAN’S CUSTOMER CARE PROGRAM
3
NISSAN CARES...
Both Nissan and your Nissan dealer are dedicated to
serving all your automotive needs. Your complete satisfaction with your vehicle and your Nissan dealer are our
primary concerns. YourNissan dealer is always available to
assist you with all your automobile service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps:
STEP 1:
Discuss the situation with the dealership’s manager. If a
problem still exists, contact the dealership’s Consumer
Affairs Manager or owner. They are best equipped to
resolve the matter for you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our (Nissan’s) Consumer
Affairs Department using our toll free number:
The Consumer Affairs Department will ask for the
following information:
쮿
Your name, address, and telephone number
쮿
Vehicle identification number (on dashboard)
쮿
Date of purchase
쮿
Current odometer reading
쮿
Your Nissan dealer’s name
쮿
Details of the concern
Or you can write to Nissan with the above information
at:
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Nissan has been unable to
satisfactorily address the issue with your vehicle, a
special automotive complaint resolution program called
BBB AUTO LINE is available to you. The BBB AUTO
LINE program is independently operated by the Council
of Better Business Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Nissan) at the same toll free number
(1-800-NISSAN-1). We will be happy to provide you
with information about BBB AUTO LINE. Or, you may
contact the BBB directly at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 (800) 955-5100
If you call the BBB, its staff will take down details of your
complaint by telephone. They will ask for the same
information as described in Step 2.
The BBB AUTO LINE program consists of two parts,
mediation and arbitration. The BBB will attempt to
assist you to resolve the problem during mediation. If a
satisfactory resolution has not been achieved during
mediation, you will have the opportunity to personally
present your case before an impartial arbitrator or threeperson panel. The arbitrator(s) will make a decision after
the arbitration hearing.
The BBB will, in most cases, send you a final decision
within forty (40) days (plus 7 if you have not contacted
the proper person from the dealership or Nissan) unless
you delay the process. If you accept the decision, it will
be legally binding on you and Nissan. If you do not
accept the decision, it will not be legally binding on you
or Nissan. (However in some states, if the decision is
not accepted, it may be introduced either by you or by
Nissan, as evidence in any potentially related court
action.)
(Continued on next page)
4 NISSAN’S CUSTOMER CARE PROGRAM
BBB AUTO LINE is an informal dispute settlement
mechanism operated to comply with applicable
Federal law and regulations. In states where BBB
AUTO LINE is available, you are required to use
BBB AUTO LINE before exercising rights or seeking remedies under Title I of the Federal MagnusonMoss Warranty Act, 15 U.S.C. §2301, et. seq. If
you choose to seek remedies other than those created by Title I of the Magnuson-Moss Warranty Act,
(for example, under state law), that Federal Act
does not require you to first use BBB AUTO LINE.
The program is still available to you, however, and
may be of considerable assistance. Some states
specify that informal dispute settlement mechanisms such as BBB AUTO LINE must be used before you may use state-operated complaint resolution processes, before you may file a lawsuit under
state law, and/or before you may have certain other
rights or remedies available under state law. In accordance with those states’ laws, Nissan requires
the prior use of BBB AUTO LINE in good faith before you resort to such other processes, file a
lawsuit, or seek other remedies provided by state
law. Please see the “2011 Nissan Warranty Information Booklet & 2011 Nissan OWNER’S
MANUAL ” for additional information.
BBB AUTO LINE may not be available in all states. We,
Nissan, would be pleased to provide you with information about the availability of BBB AUTO LINE in your
state, or call the BBB AUTO LINE number listed above.
For additional information on the Auto Line program,
please refer to the information on your state in the
Supplement to Nissan Warranty Information Booklet.
NISSAN’S COMMITMENT TO CUSTOMER SATISFACTION
5
ASSISTANCE OUTSIDE OF WARRANTY
In our continuing effort to convey our commitment to
service and customer satisfaction, Nissan may occasionally offer to pay or reimburse for part or all of the cost
of making certain, specific repairs beyond or outside of
the terms of the warranty for some specific vehicle
models. (Some states refer to such programs as “adjustment programs”). In such circumstances Nissan
mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized
Nissan Dealer or of Nissan directly at the number listed
below of the applicability of such programs to your
vehicle.
Nissan may occasionally offer special assistance that
may pay for part or all of vehicle repairs beyond the
expiration of the limited warranty period on a case by
case basis. Should you experience unusual difficulties
with your vehicle please discuss the situation with your
dealer. If your dealer is unable to assist you, you may call
the Nissan Consumer Affairs Department at 1-800NISSAN-1 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle Identification Number), mileage, maintenance history, a detailed
explanation of the concern, and why you believe that
Nissan should be responsible for the repair. Your request will be individually investigated and you will be
informed of Nissan’s decision.
Please also review the “Supplement to the 2011
Nissan Warranty Information Booklet & 2011
Nissan Owner’s Manual” for important information
concerning consumer rights in your state.
6 2011 NEW HYBRID VEHICLE LIMITED WARRANTY
쮿
WHO IS THE WARRANTOR
Nissan1warrants all parts of your 2011 Nissan vehicle
supplied by Nissan, except for those listed elsewhere
under the caption “WHAT IS NOT COVERED.”
APPLICABILITY
쮿
This warranty is provided to the original and subsequent owner(s) of a Nissan vehicle originally distributed by Nissan which is originally sold by a Nissan
authorized Nissan dealership in the United States,
and which is registered in the U.S. and normally
operated in the United States (including Alaska and
Hawaii) and Canada.
쮿
This warranty is generally transferable from the original ‘owner other than a Nissan dealer’ (OWNER) to
subsequent owners of the vehicle at any time ownership of the vehicle is transferred, without any action on your part; except that this warranty is not
transferable but is instead void if during the first six
months after delivery to the original OWNER: (1)
ownership of the vehicle is transferred from the
original OWNER, and (2) the vehicle is registered
outside of the United States.
Your Nissan vehicle is manufactured to meet U.S.
regulations and environmental requirements. With
the exception of privately owned vehicles belonging
to members of the U.S. military or employees and
officers of the United States Government stationed
abroad, this warranty does not apply if an otherwise
covered vehicle is operated in, or relocated to, a
country other than those listed above under this
caption, except that it continues to apply if the vehicle is operated in full compliance with its proper
use as described in the applicable OWNER’S
MANUAL
2
while touring outside of the United
States, the U.S. territories or Canada for a period not
exceeding sixty (60) consecutive days or sixty (60)
days in any one 12 month period. Subject to the
transferability restriction described above, this warranty applies to a relocated vehicle which is returned
to, and is registered and normally operated in the
United States, the U.S. territories or Canada, except
for conditions due to the vehicle’s foreign operation,
e.g., use of inappropriate fuels or other fluids.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
This warranty does not cover incidental or
consequential damages such as loss of the
use of the vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in connection with this vehicle.
(Continued on next page)
1 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which distributes Nissan vehicles in the United States.
2 See the Owner’s Manual for information relevant to proper operation of the vehicle, including the recommended fuels and fluids.
2011 NEW HYBRID VEHICLE LIMITED WARRANTY
7
Nissan makes available to you, and you are specifically required by Federal Law to use BBB AUTO
LINE [(800) 955-5100] before exercising rights or
seeking remedies under the Federal MagnusonMoss Warranty Act, 15 U.S.C. §2301, et. seq. You
are not required to first use BBB AUTO LINE if you
seek remedies not created by Title I of that Federal
law, but are required to first use BBB AUTO LINE if
you seek remedies created by state law, including
your state’s lemon law, if applicable state law provides for using a 703 compliant or similar process
before filing suit. Please refer to pp. 2-3 of this
booklet and the “Supplement to 2011 Nissan Warranty Information Booklet & 2011 Nissan OWNER’S MANUAL” for additional information.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into use, whichever is earlier.
FOR HOW LONG AND WHAT IS
COVERED
쮿
BASIC COVERAGE
쮿
The basic coverage period is 36 months or
36,000 miles, whichever comes first.
쮿
This warranty covers any repairs needed to
correct defects in materials or workmanship of
all parts and components of each new Nissan
vehicle supplied by Nissan except for the exclusions or items listed under the caption “WHAT
IS NOT COVERED”or, if the part is covered by
one of the separate coverages described in the
following sections of this warranty, that specific
coverage applies instead of the basic coverage.
쮿
Bedliners will be repaired to commercially acceptable standards subject to the conditions
and limitations listed in “WHAT IS NOT COVERED.”
쮿
POWERTRAIN COVERAGE
쮿
The Powertrain coverage period is 60 months
or 60,000 miles, whichever comes first.
쮿
This warranty covers any repairs needed to
correct defects in materials or workmanship.
쮿
Powertrain coverage applies to components
listed below, supplied by Nissan except for
those items listed under the caption “WHAT IS
NOT COVERED”.
ENGINE
Cylinder heads and block and all internal parts,
rocker covers and oil pan, valve train and front
cover, timing chain and tensioner, oil pump, water
pump and fuel pump, fuel injectors, intake and
exhaust manifolds and supercharger, flywheel,
seals, and gaskets.
TRANSMISSION AND TRANSAXLE
Case and all internal parts, torque converter and
converter housing, automatic transmission control
module, transfer case and all internal parts, seals
and gaskets, clutch cover and housing, and electronic transmission controls.
DRIVETRAIN
Drive shafts, final drive housing and all internal
parts, propeller shafts, universal joints, bearings,
seals and gaskets.
RESTRAINT SYSTEM
Air bags and related electronic control systems.
쮿
CORROSION COVERAGE (PERFORATION
FROM CORROSION)
Any body sheet metal panel supplied by Nissan
found to have developed perforation (rustthrough) due to corrosion in normal use is covered
for 60 months, regardless of mileage, except for
those items listed under “WHAT IS NOT COVERED”. No additional rust proofing applications
are required. Perforation is a condition in which
any body sheet metal panel has corroded from one
surface through to another.
쮿
TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part, towing service to the nearest authorized Nissan dealer is covered for 36 months or
36,000 miles, whichever comes first.
(Continued on next page)
8 2011 NEW HYBRID VEHICLE LIMITED WARRANTY
쮿
ADJUSTMENT COVERAGE
Service adjustments not usually associated with
the replacement of parts, such as wheel alignment, are covered only during the first 12 months
or 12,000 miles, whichever comes first.
쮿
REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the repair or replacement of a warranted part is covered
only during the first 12 months, regardless of the
mileage.
쮿
HYBRID ELECTRIC VEHICLE (HEV) SYSTEM
WARRANTY
This warranty covers repairs needed to correct
defects in materials or workmanship of the components listed here and supplied by Nissan, subject to the exceptions indicated under “What is
Not Covered” sections of this manual:
— Hybrid Vehicle Control ECU
— High Voltage Battery Pack (Hybrid Ve-
hicle Battery)
— Inverter Unit
Coverage is for 96 months or 100,000 miles,
whichever occurs first.
NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges as noted above or as described in the
applicable tire warranty found later in this booklet). Any
needed parts replacement will be made using
Genuine Nissan or Nissan approved new or remanufactured parts.
OBTAINING WARRANTY SERVICE
쮿
You must take the vehicle to an authorized Nissan
dealer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of authorized Nissan dealers are listed in telephone directories.
쮿
Note that complaints related to failure to comply with
proper use of the vehicle as described in the applicable OWNER’S MANUAL (including the lack of
availability or use of proper fuel and fluids), or the
vehicle’s lack of compliance with local regulations or
environmental requirements of any country (other
than the U.S. or Canada) are not covered by this
warranty.
MAINTENANCE AND RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your OWNER’S MANUAL and your
NISSAN SERVICE & MAINTENANCE GUIDE, and
maintaining copies of all maintenance records & receipts for review by Nissan. Failure to do so is likely to
result in the denial of warranty coverage.
Evidence of the performance of the required maintenance should be kept and presented as proof of such
maintenance in connection with related warranty repairs. To assist you in maintaining appropriate records,
the maintenance log located in your NISSAN SERVICE
& MAINTENANCE GUIDE can be used along with
supporting repair invoices, receipts and other such
records.
WHAT IS NOT COVERED
DAMAGE, FAILURES OR CORROSION DUE TO
ACCIDENTS, MISUSE OR ALTERATIONS
This warranty does not cover damage, failures or corrosion resulting from:
쮿
Accident, theft, fire, driving through water (including
engine water ingestion) or misuse, which includes
racing of any sort whatsoever (Proper use is outlined
in your OWNER’S MANUAL).
쮿
Alteration, tampering or improper repair.
쮿
Installation of non-Nissan approved accessories or
components.
쮿
Improper installation of any Nissan approved or aftermarket accessory or component.
쮿
Glass breakage, unless resulting from defects in
material or workmanship.
쮿
Normal wear and tear, including dings, dents, chips
or scratches.
ALTERED OR UNCERTAIN ODOMETER MILEAGE
This warranty does not cover repair of any vehicle or any
part of a vehicle whose odometer mileage has been
altered, or the odometer repaired or replaced and the
actual vehicle mileage cannot be correctly and readily
determined.
(Continued on next page)
2011 NEW HYBRID VEHICLE LIMITED WARRANTY
9
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title under any state’s law;
or has ever been determined to be a “total loss” or
equivalent by any insurance company, such as by payment of a cash payment of claim in lieu of repairs
because of a determination that the cost of repairs
exceeded the actual cash value of the vehicle.
DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corrosion resulting from:
쮿
Stone chipping, chemical fallout (acid rain), tree sap,
salt, hail, wind-storm, lightning, flood or other environmental conditions.
쮿
The items listed below are not covered under corrosion coverage (perforation from corrosion).
쮿
Exhaust system components.
쮿
Corrosion of outer trim parts, such as moldings.
However, corrosion of outer trim parts is warranted for 12 months or 12,500 miles, whichever comes first.
쮿
Corrosion other than perforation, such as cosmetic or surface corrosion due to defects in
materials or workmanship. This is covered under the Basic Coverage of the New Vehicle
Limited Warranty.
쮿
Special bodies or equipment not manufactured
or supplied by Nissan.
DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE
This warranty does not cover damage, failures or corrosion resulting from:
쮿
Lack of performance of proper maintenance services as outlined in your NISSAN SERVICE & MAINTENANCE GUIDE.
쮿
Use of improper or dirty fuel, fluids or lubricants.
쮿
Use of parts not equivalent in quality or design to
parts supplied by Nissan.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance services as specified in your NISSAN SERVICE & MAINTENANCE GUIDE such as engine tune-up; cleaning
and polishing; wheel alignment; headlight aiming; replacement of filters, replacement of windshield wiper
inserts, lubricants, coolant; worn brake shoes, pads,
drums and rotors and worn clutch discs.
SEAT BELTS, TIRES, AND EMISSION CONTROL
SYSTEM
Seat belts, tires, and the emission control system are
not covered by this warranty, but are covered by separate warranties.
(See following pages for separate warranties which may
apply to your Nissan, such as those covering vehicle
emissions, seat belts, and tires.)
10 FEDERAL HYBRID VEHICLE EMISSION CONTROL LIMITED WARRANTIES
EMISSION DEFECTS WARRANTY
Nissan1warrants that your vehicle was designed,
built and equipped to conform at the time of sale
with California emission standards.
This warranty covers any repairs needed to correct defects in materials or workmanship which
would cause your vehicle not to meet these stan-
2
dards
.
WHAT IS COVERED UNDER THE
DEFECTS WARRANTY
Covered components are listed below under the caption “WARRANTY PARTS LIST.” Exceptions to this
warranty are listed below under the caption “WHAT IS
NOT COVERED UNDER EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES.”
HOW LONG IS THE DEFECTS
WARRANTY
This warranty is for 3 years or 36,000 miles, whichever
occurs first. The warranty begins the date the vehicle is
delivered to the first retail buyer or put into use, whichever is earlier. Additionally, the engine control
module/onboard diagnostic device and catalytic converter(s) listed below and indicated by an “O” under the
caption “Warranty Parts List” are covered for 8 years or
80,000 miles, whichever occurs first.
1 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which distributes Nissan vehicles in the United States.
2 Vehicles sold or registered as new vehicles in CA, CT, ME, MA, MD, NJ, NM, NY, OR, PA, RI, VT or WA are also covered by the California Hybrid Vehicle Emission Control Warranty.
EMISSIONS PERFORMANCE
WARRANTY WHEN DOES THIS
WARRANTY APPLY
The Emission Performance warranty applies to your
2011 Nissan vehicle ONLY when both of the following
occur.
1. The vehicle fails to meet applicable emissions standards as judged by an emissions test approved by
the Environmental Protection Agency (EPA).
This failure results or will result in some penalty to
2.
you, such as a monetary fine or the denial of the right
to use your vehicle, under local, state or federal law.
For example, if your state requires an EPA approved
yearly vehicle inspection before you receive a renewed
license, this warranty applies to your vehicle. In areas
where there is no approved test program, this warranty
does not apply.
WHAT IS COVERED AND FOR HOW
LONG UNDER THE PERFORMANCE
WARRANTY
Nissan1warrants that it will remedy any non-conformity
in your vehicle which causes it to fail an approved
emissions test during the first 24 months or 24,000
miles, whichever occurs first. This warranty begins the
date the vehicle is delivered to the first retail buyer or put
into use, whichever is earlier.
Additionally, failure of an approved emissions test resulting from the failure of those parts listed below under
the caption “Warranty Parts List” are covered by the
Emissions Defects Warranty described above.
Exceptions to this warranty are listed below under the
caption “WHAT IS NOT COVERED UNDER EITHER
THE DEFECTS OR PERFORMANCE WARRANTIES.”
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
These emissions warranties do not cover incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION
OF THESE WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. These warranties give you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in connection with this vehicle.
(Continued on next page)
FEDERAL HYBRID VEHICLE EMISSION CONTROL LIMITED WARRANTIES
11
WHAT IS NOT COVERED UNDER
EITHER THE DEFECTS OR
PERFORMANCE WARRANTIES
These warranties do not cover:
1. Normal maintenance, service and parts replacement as outlined in the emissions control maintenance instructions of your OWNER’S MANUAL
and your NISSAN SERVICE & MAINTENANCE
GUIDE.
2. Failures directly as a result of:
쮿
Failure to perform required emission control
maintenance as outlined in your OWNER’S
MANUAL and your NISSAN SERVICE &
MAINTENANCE GUIDE.
쮿
Misuse, accident or modification.
쮿
Improper adjustment or installation of parts
during the performance of maintenance services.
쮿
Tampering with or disconnecting any part affecting vehicle emissions.
쮿
The use of contaminated fuel or fuel other than
that specified in your OWNER’S MANUAL.
3. In the case of the Performance Warranty,the use of
any part not certified in accordance with Federal
requirements which is defective or not equivalent
from an emissions standpoint to the original equipment part.
4. In the case of the Performance Warranty, costs of
determining the cause of a vehicle failing an EPA
approved emissions test if such failure is found not
to be covered.
5. In the case of the Defects Warranty, parts not
supplied by Nissan or damage to other parts
caused directly by non-Nissan parts.
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
vehicle to an authorized Nissan dealer in the United
States at your expense.
You must also maintain your vehicle as outlined in the
maintenance instructions in your NISSAN SERVICE &
MAINTENANCE GUIDE.
WHAT NISSAN WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS PROCEDURE
You may make a claim under the Performance Warranty
immediately after the failure of an EPA approved emissions test. You must provide proof of this failure when
making your claim.
You will be told whether Nissan will honor your claim
within 30 days of the date you make the claim unless a
shorter time period is required by law. If your claim is
denied, Nissan will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Nissan dealers.
No claim will be denied under the Performance Warranty because you use a non-Nissan but EPA certified
part for maintenance or repair.
MAINTENANCE SERVICE AND REPLACEMENT
PARTS
Important information concerning maintenance service
and replacement parts is in the Limited Warranty on
Nissan Parts and Accessories section of this booklet.
MAINTENANCE RECORDS
Receipts covering the performance of regular maintenance should be kept in the event questions arise
concerning maintenance. The receipts should be transferred to subsequent owners.
IF YOU HAVE QUESTIONS
You may obtain further information concerning these
warranties by following the procedure outlined in the
“CUSTOMER CARE” section of this booklet. In the
case of the Performance Warranty, you may also contact or report any violations to the Office of Transportation and Air Quality, Vehicle Compliance Programs
Group, U.S. Environmental Protection Agency, Ariel
Rios Building (6405J), 1200 Pennsylvania Avenue,
N.W, Washington, D.C. 20460
(Continued on next page)
12 FEDERAL HYBRID VEHICLE EMISSION CONTROL LIMITED WARRANTIES
䡩
WARRANTY PARTS LIST
쮿
Fuel injection system
䡩
Engine control module/onboard diagnostic device
쮿
Oxygen sensor(s)
쮿
Mass air flow sensor
쮿
Intake manifold
쮿
Throttle body
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Catalytic converter(s)
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Exhaust manifold with Catalytic converter
䡩
Front exhaust tube catalytic converter
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Camshaft position sensor(s)
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Crankshaft position sensor(s)
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Spark plugs, ignition coil and wires
쮿
Ignition control module
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Battery thermistor - Hybrid Electric Vehicle (HEV)
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Electrically controlled Continuously Variable Transmission (eCVT) - HEV
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High Voltage Battery Pack - HEV
Hybrid Vehicle Control ECU - HEV
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Inverter Unit - HEV
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Evaporative emission control system
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Fuel filler neck restrictor and check valve
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Fuel tank and filler cap
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Idle air control system
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Positive crankcase ventilation system
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Exhaust gas recirculation (EGR) control system
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Pulsed secondary air injection system and valves
쮿
Hoses, clamps, fittings, tubing, sealing gaskets or
devices and mounting hardware used in above systems
쮿
Vacuum and temperature sensitive valves and
switches used in above systems
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Electronic sensors and controls used in above systems
The Emission Performance or Defect Warranty
may be subject to future governmental administrative action. Nissan reserves the right to
change the terms of the warranty to be consistent with these actions. See your dealer for information regarding possible changes.
o = Long Term Federal Emission Parts covered for 96 months/or 80,000 miles.
CALIFORNIA HYBRID VEHICLE EMISSION CONTROL WARRANTIES
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13
The following statement is required to be provided by regulations of the California Air Resources Board.
YOUR WARRANTY RIGHTS AND
OBLIGATIONS
The California Air Resources Board is pleased to explain the emission control system warranty on your
2011 vehicle.
be designed, built and equipped to meet the State’s
stringent anti-smog standards. Nissan3must warrant
the emission control system on your vehicle for the
periods of time listed below provided there has been no
abuse, neglect or improper maintenance of your vehicle.
Your emission control system may include parts such as
the fuel-injection system, the ignition system, catalytic
converter and engine computer. Also included may be
hoses, belts, connectors and other emission-related
assemblies.
Where a warrantable condition exists, Nissan will repair
your vehicle at no cost to you including diagnosis, parts
and labor.
1 These warranties apply to all California and 50-state emission equipped 2011 model year Nissan vehicles sold for registration as new vehicles in California, Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New Mexico, Oregon, Pennsylvania, Rhode Island, Vermont or Washington only.
2 Throughout this Limited Emission Control Warranty, “vehicle” means a Nissan model vehicle.
3 Nissan indicates Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003 which distributes Nissan vehicles in the United States.
2
In California, new motor vehicles must
MANUFACTURER’S WARRANTY
COVERAGE
For 15 years or 150,000 miles (whichever occurs first):
1) If your vehicle fails a Smog Check
inspection, all necessary repairs and adjustments will be made by Nissan to ensure
that your vehicle passes the inspection.
This is your emission control system PERFORMANCE WARRANTY.
2) If any emission-related part on your vehicle
is defective, the part will be repaired or replaced by Nissan. This is your emission
control system DEFECTS WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
As the vehicle owner, you are responsible for the performance of the required maintenance listed in your
owner’s manual. Nissan recommends that you retain all
receipts covering maintenance on your vehicle, but
Nissan cannot deny warranty solely for the lack of
receipts or for your failure to ensure the performance of
all scheduled maintenance.
You are responsible for presenting your vehicle to a
Nissan dealer as soon as a problem exists. The warranty
repairs should be completed in a reasonable amount of
time, not to exceed 30 days.
As the vehicle owner, you should also be aware that
Nissan may deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect, improper
maintenance or unapproved modifications.
If you have any questions regarding your warranty rights
and responsibilities, you should contact Nissan’s Consumer Affairs Department at 1-800-NISSAN-1 (1-800647-7261) or the California Air Resources Board at
9528 Telstar Avenue, El Monte CA 91731.
(Continued on next page)
14 CALIFORNIA HYBRID VEHICLE EMISSION CONTROL WARRANTIES
1
The following is Nissan’s new hybrid vehicle
emission control warranty statement for vehicles
certified for sale in California and sold for registration as a new vehicle in California, Connecticut, Maine, Massachusetts, Maryland, New Jersey, New Mexico, Oregon, Pennsylvania, Rhode
Island, Vermont or Washington only.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW
RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
These emissions warranties do not cover incidental or consequential damages such as
loss of the use of the vehicle, inconvenience
or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE SHALL BE LIMITED TO THE DURATION
OF THESE WRITTEN WARRANTIES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limitations on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. These warranties give you specific legal rights,
and you may also have other rights which vary from
state to state.
Nissan does not authorize any person to create for
it any other warranty, obligation or liability in connection with this vehicle.
EMISSIONS DEFECTS WARRANTY
WHAT IS COVERED
Nissan warrants that your vehicle was designed,
built and equipped to conform with all applicable
requirements of the California Air Resources
Board. This warranty covers any part which affects applicable regulated emission(s).
Exceptions to this warranty are listed below under the
caption “WHAT IS NOT COVERED.”
HOW LONG IS THE WARRANTY
This warranty is for 15 years or 150,000 miles, whichever occurs first*. The warranty begins the date the
vehicle is delivered to the first retail buyer or put into use,
whichever is earlier.
Some items require scheduled replacement before
50,000 miles. These items are warranted only up to the
replacement interval. The replacement intervals are outlined in the maintenance instructions in your NISSAN
SERVICE & MAINTENANCE GUIDE.
(Continued on next page)
CALIFORNIA HYBRID VEHICLE EMISSION CONTROL WARRANTIES
쮿
EMISSIONS PERFORMANCE
WARRANTY
WHEN DOES THIS WARRANTY APPLY
This warranty applies to your 2011 Nissan vehicle only if
it fails to pass a California “smog check” test or equivalent.
WHAT IS COVERED AND FOR HOW LONG
1
Nissan
warrants that if your vehicle fails to pass a
California “smog check” test, it will make the necessary
repairs so that your vehicle will pass. This warranty is for
15 years or 150,000 miles, whichever occurs first. The
warranty begins the date the vehicle is delivered to the
first retail buyer or the date it is first put into service,
whichever is earlier.
Exceptions to this warranty are listed under the caption
“WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:
1. Normal maintenance, service and parts replacement as outlined in the emission control maintenance instructions of your OWNER’S MANUAL
and your NISSAN SERVICE & MAINTENANCE
GUIDE.
2. Failures directly as a result of:
쮿
Lack of performance of required emission control maintenance as outlined in your OWNER’s
MANUAL and your NISSAN SERVICE &
MAINTENANCE GUIDE.
쮿
Misuse, accident or modification.
1 Warranty coverage for the high voltage battery (only) is 10 years or 150,000 miles, whichever occurs first.
Improper adjustment or installation of parts
during the performance of maintenance (nonwarranty) services.
쮿
Tampering with or disconnecting any part affecting vehicle emissions.
쮿
The use of fuel other than that specified in your
OWNER’S MANUAL or fuel with contaminants
which the fuel filter is not designed to remove.
3. In the case of the Performance Warranty,the use of
any non-Nissan part not certified in accordance
with Federal requirements which is defective or not
equivalent from an emissions stand point to the
original equipment part.
4. In the case of the Defects Warranty, parts not
supplied by Nissan or damage to other parts
caused directly by non-Nissan parts.
5. In the case of the Performance Warranty, costs of
determining the cause of a vehicle failing a California “smog check” test if such failure is found not to
be covered.
WHAT YOU MUST DO
In order to obtain warranty service you must deliver the
vehicle to any authorized Nissan dealer in the United
States at your expense. You are responsible for the
required maintenance on your vehicle as outlined in the
maintenance instructions in your NISSAN SERVICE &
MAINTENANCE GUIDE. Nissan recommends that you
retain all receipts covering maintenance on your vehicle,
but Nissan cannot deny warranty solely for the lack of
receipts or for your failure to ensure the performance of
all scheduled maintenance.
1
15
WHAT NISSAN WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanufactured parts.
OTHER WARRANTY TERMS
Performance Warranty Claims Procedure
You may make a claim under the Performance Warranty
immediately after the failure of a “smog check” test. You
must provide proof of this failure when making your
claim in order to avoid additional “smog check” test
charges.
You will be told whether Nissan will honor your claim
within 30 days of the date you make the claim, unless a
shorter time period is required by law. If your claim is
denied, Nissan will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Nissan dealers. No claim will be denied
under the Performance Warranty because you use a
certified part for maintenance or repair.
Maintenance Service and Replacement Parts
Important information concerning maintenance service
and replacement parts is in the Limited Warranty on
Nissan Replacement Parts and Accessories section of
this booklet. No warranty claim will be denied solely
because a non-Nissan part was used for maintenance
or repair.
(Continued on next page)
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