The information in this document is subject to change without notice and does not represent a
commitment on part of the vendor, who assumes no liability or responsibility for any errors that may
appear in this manual.
No warranty or representation, either expressed or implied, is made with respect to the quality,
accuracy or fitness for any particular part of this document. In no event shall the manufacturer be
liable for direct, indirect, special, incidental or consequential damages arising from any defect or
error in this manual or product.
Product names appearing in this manual are for identification purpose only and trademarks and
product names or brand names appearing in this document are the property of their respective
owners.
This document contains materials protected under International Copyright Laws. All rights reserved.
No part of this manual may be reproduced, transmitted or transcribed without the expressed written
permission of the manufacturer and authors of this manual.
If you do not properly set the motherboard settings, causing the motherboard to malfunction or fail,
we cannot guarantee any responsibility.
※ Specifications and information contained herein are subject to change without
notice.
R
ear Panel I/O
• 1x PS/2 Keyboard connector
• 1x PS/2 Mouse
• 1x COM port
• 1x LPT port
• 4x USB 2.0 connectors
• 1x RJ-45 Gigabit LAN conne
• 1x 7.1CH Audio
• 1x S/PDIF Out
R
oHS
100% Lead• -free process and RoHS
compliant
connector
ctor
Connector
Miscellaneous
• ATX form factor (305mm x 244mm)
IL9 Pro 1-1
Page 6
1.2 Motherboard Layout
1-2 IL9 Pro
Page 7
1.3 Choosing a Computer Chassis
• Choose a chassis big enough to install this motherboard.
• As some features for this motherboard are implemented by cabling connectors on the
motherboard to indicators and switches or buttons on the chassis, make sure your chassis
supports all the features required.
• If there is possibility of adopting some more hard drives, make sure your chassis has
sufficient power and space for them.
• Most chassis have alternatives for I/O shield located at the rear panel. Make sure the I/O
shield of the chassis matches the I/O port configuration of this motherboard. You can find
an I/O shield specifically designed for this motherboard in its package.
1.4 Installing Motherboard
Most computer chassis have a base with many
mounting holes to allow the motherboard to be
securely attached, and at the same time, prevent
the system from short circuits. There are two
ways to attach the motherboard to the chassis
base: (1) with studs, or (2) with spacers.
Basically, the best way to attach the board is
with studs. Only if you are unable to do this
should you attach the board with spacers. Line
up the holes on the board with the mounting holes on the chassis. If the holes line up and there
are screw holes, you can attach the board with studs. If the holes line up and there are only
slots, you can only attach with spacers. Take the tip of the spacers and insert them into the
slots. After doing this to all the slots, you can slide the board into position aligned with slots.
After the board has been positioned, check to make sure everything is OK before putting the
chassis back on.
※ Always power off the computer and unplug the AC power cord before adding or
removing any peripheral or component. Failing to so may cause severe damage
to your motherboard and/or peripherals. Plug in the AC power cord only after
you have carefully checked everything.
Hardware Setup
To install this motherboard:
1. Locate all the screw holes on the
motherboard and the chassis base.
2. Place all the studs or spacers needed on
the chassis base and have them tightened.
3. Face the motherboard’s I/O ports toward
the chassis’s rear panel.
4. Line up all the motherboard’s screw holes
with those studs or spacers on the chassis.
5. Install the motherboard with screws and
have them tightened.
※ To prevent shorting the PCB circuit,
please REMOVE the metal studs or
spacers if they are already fastened
on the chassis base and are without
mounting-holes on the motherboard
to align with.
IL9 Pro 1-3
Face the chassis’s rear panel.
Page 8
1.5 Checking Jumper Settings
• For a 2-pin jumper, plug the
jumper cap on both pins will
make it CLOSE (SHORT).
Remove the jumper cap, or
plug it on either pin
(reserved for future use) will
leave it at OPEN position.
• For 3-pin jumper, pin 1~2 or pin 2~3 can be
shorted by plugging the jumper cap in.
SHORT
OPEN
OPEN
Pin 1~2 SHORT
Pin 2~3 SHORT
1.5.1 CMOS Memory Clearing Header and Backup Battery
The time to clear the CMOS memory occurs when (a)
the CMOS data becomes corrupted, (b) you forgot the
supervisor or user password preset in the BIOS menu,
(c) you are unable to boot-up the system because the
CPU ratio/clock was incorrectly set in the BIOS menu,
or (d) whenever there is modification on the CPU or
memory modules.
This header uses a jumper cap to clear the CMOS
memory and have it reconfigured to the default values
stored in BIOS.
• Pins 2 and 3 shorted
(Default): Normal
operation.
• Pins 1 and 2 shorted:
Clear CMOS memory.
To clear the CMOS memory and load in the default values:
1. Power off the system.
2. Set pin 1 and pin 2 shorted by the jumper cap. Wait for a few seconds. Set the jumper
cap back to its default settings --- pin 2 and pin 3 shorted.
3. Power on the system.
4. For incorrect CPU ratio/clock settings in the BIOS, press <Del> key to enter the BIOS
setup menu right after powering on system.
5. Set the CPU operating speed back to its default or an appropriate value.
6. Save and exit the BIOS setup menu.
1-4 IL9 Pro
Page 9
CMOS Backup Battery:
An onboard battery saves the CMOS memory to keep the BIOS information stays on even after
disconnected your system with power source. Nevertheless, this backup battery exhausts after
some five years. Once the error message like “CMOS BATTERY HAS FAILED” or “CMOS checksum error” displays on monitor, this backup battery is no longer functional and has to
be renewed.
Hardware Setup
To renew the backup battery:
1. Power off the system and disconnect with AC power source.
2. Remove the exhausted battery.
3. Insert a new CR2032 or equivalent battery. Pay attention to its polarity. The “+” side is its
positive polarity.
4. Connect AC power source and power on the system.
5. Enter the BIOS setup menu. Reconfigure the setup parameters if necessary.
CAUTION:
※ Danger of explosion may arise if the battery is incorrectly renewed.
※ Renew only with the same or equivalent type recommended by the battery
manufacturer.
※ Dispose of used batteries according to the battery manufacturer’s instructions.
IL9 Pro 1-5
Page 10
1.6 Connecting Chassis Components
1.6.1 ATX Power Connectors
These connectors provide the connection from an ATX power supply. As the plugs from the
power supply fit in only one orientation, find the correct one and push firmly down into these
connectors.
ATX 24-Pin Power Connector:
The power supply with 20-pin or 24-pin cables can both be connected to this 24-pin connector.
Connect from pin-1 for either type. However, a 20-pin power supply may cause the system
unstable or even unbootable for the sake of insufficient electricity. A minimum power of 300W
or higher is recommended.
ATX 12V 4-Pin Power Connector:
This connector supplies power to CPU. The system will not start without connecting power to
this one.
Auxiliary 12V Power Connector:
This connector provides an auxiliary power source for devices added on PCI
Express slots.
1-6 IL9 Pro
Page 11
1.6.2 Front Panel Switches & Indicators Headers
This header is used for connecting switches and LED indicators on the chassis front panel.
Watch the power LED pin position and orientation. The mark “+” align to the pin in the figure
below stands for positive polarity for the LED connection. Please pay attention when connecting
these headers. A wrong orientation will only cause the LED not lighting, but a wrong connection
of the switches could cause system malfunction.
Hardware Setup
IL9 Pro 1-7
Pin Definition Pin Definition
1 HD LED + 2 Message LED +
3 HD LED - 4 Message LED -
5 RESET 6 Power Switch
7 RESET 8 Power Switch
9 Reserved
Page 12
1.6.3 FAN Power Connectors
These connectors each provide power to the cooling fans installed in your system.
• CPUFAN1: CPU Fan Power Connector
• SYSFAN2~3: System Fan Power Connector
※ These fan connectors are not jumpers. DO NOT place jumper caps on these
connectors.
1.6.4 Chassis Speaker Connector
This header provides the connection to chassis speaker.
1-8 IL9 Pro
Page 13
1.7 Installing Hardware
※ DO NOT scratch the motherboard when installing hardware. An accidentally
scratch of a tiny surface-mount component may seriously damage the
motherboard.
※ In order to protect the contact pins, please pay attention to these notices:
1. A maximum 20 cycles of CPU installation is recommended.
2. Never touch the contact pins with fingers or any object.
3. Always put on the cap when the CPU is not in use.
1.7.1 CPU Socket 775
※ The installation procedures vary with different types of CPU fan-and-heatsink
assembly. The one shown here is served for demo only. For detailed
information on how to install the one you bought, refer to its installation
guidelines.
Hardware Setup
1. Place the board so as to let the
lever-hook of the socket is on your left side.
Use your left thumb and forefinger to hold
the lever hook, pull it away from the retention
tab. Rotate the lever to fully open position.
2. Use your right-thumb to raise the load
plate. Lift it up to fully open position.
IL9 Pro 1-9
3. Use your right thumb and forefinger to
grasp the CPU package. Be sure to grasp on
the edge of the substrate, and face the Pin-1
indicator toward the bottom-left side. Aim at
the socket and place the CPU package
vertical down into the socket.
4. Visually inspect if the CPU is seated well
into the socket. The alignment key must be
located in the notch of package.
Page 14
5. Use your left hand to hold the load plate,
and use your right thumb to peel the cap off.
The cap plays an important role in
protecting contact pins. In order to
prevent bent pin, PUT ON the cap after
operation or testing.
6. Lower the plate onto the CPU package.
Engage the load lever while gently pressing
down the load plate.
8. Place the heatsink and fan assembly onto
the socket. Align the four fasteners toward
the four mounting holes on the motherboard.
9. Press each of the four fasteners down
into the mounting holes. Rotate the fastener
clock-wise to lock the heatsink and fan
assembly into position.
10. Attach the four-pin power plug from the
heatsink and fan assembly to the CPU FAN
connector.
7. Secure the lever with the hook under
retention tab.
※ A higher fan speed will be helpful for better airflow and heat-dissipation.
Nevertheless, stay alert to touch any heatsink since the high temperature
generated by the working system is still possible.
1-10 IL9 Pro
Page 15
1.7.2 DDR2 Memory Slots
Hardware Setup
• To reach the optimum performance in dual-channel configurations, install identical DDR2
DIMM pairs for each channel.
• Install DIMMs with the same CAS latency. To reach the optimum compatibility, obtain
memory modules from the same vendor.
※ Usually there is no hardware or BIOS setup requiredafter adding or removing
memory modules, but you will have to clear the CMOS memory first if any
memory module related problem occurs.
To install system memory:
1. Power off the computer and unplug the
AC power cord before installing or
removing memory modules.
2. Locate the DIMM slot on the board.
3. Hold two edges of the DIMM module
carefully, keep away from touching its
connectors.
4. Align the notch key on the module with
the rib on the slot.
5. Firmly press the module into the slots until the ejector tabs at both sides of the slot
automatically snap into the mounting notch. Do not force the DIMM module in with extra
force as the DIMM module only fits in one direction.
6. To remove the DIMM modules, push the two ejector tabs on the slot outward
simultaneously, and then pull out the DIMM module.
※ Static electricity can damage the electronic components of the computer or
optional boards. Before starting these procedures, ensure that you are
discharged of static electricity by touching a grounded metal object briefly.
IL9 Pro 1-11
Page 16
1.7.3 PCI Express X16 Add-on Slots
These slots support the connections of graphics cards that comply with PCI Express
specifications. This motherboard provides dual PCI-Express X16 slots for one or two graphics
cards installation:
One PCIE graphics card installation (Normal Mode):
Install one PCIE graphics card into [Master]
slot (the PCIEX1 slot on this motherboard).
Two PCIE graphics cards installation (CrossFire Mode):
Install one CrossFire
into [Master] slot (the PCIEX1 slot on this
motherboard), and one CrossFire
graphics card into [Slave] slot (the PCIEX2
slot on this motherboard).
※ The ATI CrossFire
currently supports the Microsoft
Windows XP with Service Pack 2
only.
※ Slot PCI-E1 will be disabled when
slot PCIEX2 is installed.
™
Edition graphics card
™
Compatible
™
technology
1-12 IL9 Pro
Page 17
g
1.8 Connecting Peripheral Devices
1.8.1 Floppy and IDE Disk Drive Connectors
Hardware Setup
The FDC1 connector connects up to two floppy drives with a 34-wire, 2-connector floppy cable.
Connect the single end at the longer length of ribbon cable to the FDC1 on the board, the two
connectors on the other end to the floppy disk drives connector. Generally you need only one
floppy disk drive in your system.
※ The red line on the ribbon cable must be aligned with pin-1 on both the FDC1
port and the floppy connector.
Each of the IDE port connects up to two IDE drives
at Ultra ATA/100 mode by one 40-pin, 80-conductor,
and 3-connector Ultra ATA/66 ribbon cables.
Connect the sin
length of ribbon cable to the IDE port of this board,
the other two ends (gray and black connector) at the
shorter length of the ribbon cable to the connectors
of your hard drives.
※ Make sure to configure the “Master” and “Slave” relation before connecting
two drives by one single ribbon cable. The red line on the ribbon cable must be
aligned with pin-1 on both the IDE port and the hard-drive connector.
IL9 Pro 1-13
le end (blue connector) at the longer
Page 18
1.8.2 Serial ATA Connectors
Each SATA connector serves as one single channel to connect one SATA device by SATA cable.
To connect SATA device:
1. Attach either end of the signal cable
to the SATA connector on
motherboard. Attach the other end to
SATA device.
2. Attach the SATA power cable to the
SATA device and connect the other
end from the power supply.
※ The motherboard in this illustration is served for DEMO only, may not be the
same type or model as the one described in this user’s manual.
1-14 IL9 Pro
Page 19
1.8.3 Additional USB 2.0 Port Headers
Each header supports 2x additional USB 2.0 ports by connecting bracket or cable to the rear I/O
panel or the front-mounted USB ports of your chassis.
※ Make sure the connecting cable bears the same pin assignment.
1.8.4 Internal Audio Connectors
This connector connects to the audio output of internal CD-ROM drive or add-on card.
Hardware Setup
IL9 Pro 1-15
Page 20
1.8.5 Front Panel Audio Connection Header
This header provides the connection to audio connector at front panel.
• To use the audio connector at front panel, remove all the jumpers on this header, and
then connect to front panel by the extension cable provided with the chassis.
• To use the audio connector at rear panel, disconnect the extension cable, attach the
jumpers back at pin 5-6, and pin 9-10 (default setting).
Pin Signal Name Function
1 AUD_MIC Front Panel Microphone input signal
2 AUD_GND Ground used by Analog Audio Circuits
3 AUD_MIC_BIAS Microphone Power
4 AUD_VCC Filtered +5V used by Analog Audio Circuits
5 AUD_F_R Right Channel audio signal to Front Panel
6 AUD_RET_R
7 REVD Reserved
8 Key No Pin
9 AUD_F_L Left Channel Audio signal to Front Panel
10 AUD_RET_L
1-16 IL9 Pro
Right Channel Audio signal to Return from Front
Panel
Left Channel Audio signal to Return from Front
Panel
Page 21
1.8.6 PCI and PCI Express X1 Slots
Install PCI Express X1 card into slot “PCI-E1”.
Install PCI cards into slots “PCI1”, “PCI2”, and/or “PCI3”.
※ Slot PCI-E1 will be disabled when slot PCIEX2 is installed.
Hardware Setup
IL9 Pro 1-17
Page 22
1.9 Connecting Rear Panel I/O Devices
The rear I/O part of this motherboard provides the following I/O ports:
• Mouse: Connects to PS/2 mouse.
• Keyboard: Connects to PS/2 keyboard.
• LPT1: Connects to printer or other devices that support this communication protocol.
• COM1: Connects to external modem, mouse or other devices that support this
communication protocol.
• LAN1: Connects to Local Area Network.
• USB1/USB2: Connects to USB devices such as scanner, digital speakers, monitor, mouse,
keyboard, hub, digital camera, joystick etc.
• AUDIO1:
Line-In/Surround: Either connects to the line out from external audio sources, or
connects to the surround left and surround right channel.
Line-Out: Connects to the front left and front right channel.
Mic-In: Connects to the plug from external microphone.
R.L./R.R. (Rear Left / Rear Right): Connects to the rear left and rear right channel.
Cen./Sub. (Center / Subwoofer): Connects to the center and subwoofer channel.
S/PDIF Out: This connector provides an S/PDIF-Out connection through optical fiber to
digital multimedia devices.
1-18 IL9 Pro
Page 23
2. BIOS Setup
This motherboard provides a programmable EEPROM so that you can update the BIOS utility.
The BIOS (Basic Input/Output System) is a program that deals with the basic level of
communication between processor and peripherals. Use the BIOS Setup program only when
installing motherboard, reconfiguring system, or prompted to “Run Setup”. This chapter
explains the Setup Utility of BIOS utility.
After powering up the system, the BIOS message appears on the screen, the memory count
begins, and then the following message appears on the screen:
PRESS DEL TO ENTER SETUP
If this message disappears before you respond, restart the system by pressing <Ctrl> + <Alt>
+ <Del> keys, or by pressing the Reset button on computer chassis. Only when these two
methods fair should you restart the system by powering it off and then back on.
After pressing <Del> key, the main menu screen appears.
CMOS Setup Utility – Copyright (C) 1985-2004, American Megatrends, Inc.
► Standard BIOS Features ► BIOS Security Features
► Boot Configuration Features Load Optimal Settings
► Advanced BIOS Features Load Best Performance Settings
► Advanced Chipset Features Save Changes and Exit
► Power Management Features Discard Changes and Exit
► Hardware Health Configuration
※ In order to increase system stability and performance, our engineering staff is
constantly improving the BIOS menu. The BIOS setup screens and descriptions
illustrated in this manual are for your reference only, and may not completely
match with what you see on your screen.
:Move +/-/:Value Enter:Select F1:General Help EXC:Exit
Configure Time and Date. Display System Informaton…
V02.58 (C)Copyright 1985-2004, American Megatrends, Inc.
BIOS Setup
IL9 Pro 2-1
Page 24
2-2 IL9 Pro
Page 25
3. Driver & Utility
The “Driver & Utility CD” that came packed with this motherboard contains drivers, utilities and
software applications required for its basic and advanced features.
Place the “Driver & Utility CD” into the CD-ROM drive in your system. The following installation
auto-run screen appears. If not, browse the root directory of the CD-ROM via the File Manager,
and double click the “AUTORUN” file.
Driver & Utility
• [Drivers]: Click to enter the driver installation menu.
• [Manual]: Click to enter the user’s manual menu.
• [Utility]: Click to enter the utilities installation menu.
•
[
•
[
IL9 Pro 3-1
Browse CD]: Click to browse the contents of this “Driver & Utility CD”.
5.1 Troubleshooting (How to Get Technical Support?)
5.1.1 Q & A
Q: Do I need to clear the CMOS before I use a new motherboard to assemble my
new computer system?
A: Yes, we highly recommend that you clear the CMOS before installing a new motherboard.
Please move the CMOS jumper from its default 2-3 position to 1-2 for a few seconds, and
then back. When you boot up your system for the first time, follow the instructions in the
user's manual to load the optimized defaults.
Q: If my system hangs when I update the BIOS or set the wrong CPU parameters,
what should I do?
A: Whenever you update the BIOS or if the system hangs due to wrong CPU parameters
setting, always clear CMOS jumper before booting up again.
Q: Why does the system fail to boot up again right after a mechanical power-off?
A: Please keep a 30-second interval between each mechanical power On/Off.
Q: Why does the system fail to boot up and nothing displays on the screen after I
did some over-clocking or non-standard settings inside the BIOS?
A: It should not cause hardware or permanent damage to motherboard when BIOS settings
were changed from default to over-clocking or non-standard status.
We suggest the following three troubleshooting methods to discharge CMOS data, recover
the hardware default status, and then making the motherboard work again. There is no
need to bother returning the motherboard to where you bought it from or go through an
RMA process.
Step 1. Switch off the power supply unit and then switch it on again after one minute. If
there is no power-switch on the power supply unit, disconnect its power cord for
one minute and then reconnect.
Press and hold the <Insert> key on the keyboard, and press the power-on button
to boot up system. If it works, release the <Insert> key and hit <Del> key to enter
the BIOS setup page to apply the correct settings.
If the situation remains the same, repeat the procedures in Step 1 for three times,
or try Step 2.
Step 2. Switch off the power supply unit or disconnect the power cord. Open the chassis
cover. Locate the CCMOS jumper near the button battery. Change the jumper
position from default 2-3 to 1-2 for one minute to discharge the CMOS data, and
then put it back to default 2-3 position.
Close the chassis and switch on the power supply unit or plug in the power cord.
Press the power-on button to boot up system. If it works, hit <Del> key to enter
the BIOS setup page to do the correct settings.
If the situation remains the same, try Step 3.
Step 3. The same procedure as Step 2, but while discharging the CMOS data, pull out the
ATX power connectors from motherboard and remove the button battery during
CMOS discharge.
Appendix
IL9 Pro 5-1
Page 36
Q: How to get a quick response for my request on technical support?
A: Please carry out a simple troubleshooting before sending “Technical Support Form”:
System boot-up fails after the system had been assembled:
Check the motherboard’s supporting specifications first to see if all the key components
attached in your system can meet.
To do so, you may:
• Remove all the unnecessary add-on devices (except the CPU, VGA card, DRAM, and
Power Supply), and then reboot.
• If the trouble still exists, try another VGA card of different brand/model to see if the
system will start.
• If the trouble still exists, try another memory module of different brand/model.
• If the trouble still exists, try another CPU and Power Supply.
If the system runs successfully, shut it down and start re-installing the interface cards and
devices that were previously installed in the system. Re-install and start the system one at a
time until the system won’t start.
Malfunction in the OS:
If the system hangs after resuming from S3 or some testing program, if the CPU cannot be
recognized properly, if the display resolution mixed, or if a certain program cannot be
executed, etc, you may:
• Upgrade the motherboard’s latest BIOS version.
• Upgrade the add-on device’s latest driver version.
• Check if there is any conflict in the “Control Panel/System Properties”.
Q: How to fill in the “Technical Support Form”?
A: To fill in this “Technical Support Form”, please refer to the following instructions:
• Region: Type in your country name.
• E-mail: Type in your contact E-mail information.
• First name: Type in your first name.
• Last name: Type in your last name.
• Subject: Type in the model name and the problem of your motherboard.
Example 1: AA8XE and SCSI 29160 malfunction
Example 2: AA8XE boot fails, POST code AF
Example 3: AA8XE (system hang when S3 resume)
• Motherboard: Type in the model name and revision number of your motherboard.
Example: AA8XE REV: 1.00
• BIOS Version: Type in the BIOS version of your motherboard. (You can find it on the
screen during the POST sequence.)
• CPU: Type in the brand name and the speed (MHz) of your CPU. (Illustrate the
over-clocking status if you had done so.)
Example: Intel 650 3.4GHz (OC FSB=220MHz)
• Memory brand: Type in the brand and model name of your memory module.
Example: Memory brand: Kingston (KVR533D2N4/1G)
• Memory size: Type in the size of your memory module.
Example: 512M* 4PCS
5-2 IL9 Pro
Page 37
• Memory configuration: Type in the memory configuration in BIOS setting.
Example: Memory Timing: 2.5-3-3-7 @533MHz
• Graphics information: Note Graphics card’s brand, model and driver version
• Graphics card: Type in the brand and model name of your graphics card.
Example: ATI RADEON X850 XT PE
• Graphics driver version: Type in the driver version of your graphics card
Example: Catalyst 5.12V
• Power supply maker: Type in the brand and model name of your power supply unit.
• Power supply wattage: Type in the power wattage of your power supply unit.
• Storage devices: Type in the brand and specifications of your HDD drive and quantity.
Specify if it was inserted on IDE (Master or Slave) or SATA ports, including the RAID
allocation status.
Example 1: WD Caviar WD600 60GB (on IDE2 master), Maxtor DiamondMax 10 SATA
300GB (on SATA 3)
Example 2: Maxtor DiamondMax 10 SATA 300GB *2 (on SATA 3, SATA 4 RAID 1)
• Optical devices: Type in the brand and specifications of your optical drives and
quantity. Specify if it was inserted on IDE (Master or Slave) or SATA ports.
• Other devices: Indicate which add-on cards or USB devices that you absolutely sure
are related to the problem. If you cannot identify the problem’s origin, indicate all the
add-on cards or USB devices inserted on your system.
Example: AHA 29160 (on PCI 2), Sandisk Cruzer mini 256MB USB Flash-disk.
• Operating system: Indicate which OS and language version
Example: Microsoft Windows XP SP2, English version
Example: Microsoft Media Center Edition 2005, Korean version
• Problem description: Describe the problem of your system configuration. Indicate
the steps to duplicate problem if possible.
See the next page for a blank Technical Support Form, or visit our website to fill in the
form on line (http://www.abit.com.tw/page/en/contact/technical.php
).
Q. Is the motherboard dead? Do I need to return it to where I bought from or go
through an RMA process?
A: After you had gone through the troubleshooting procedures, yet the problem still exists, or
you find an evident damage on the motherboard. Please contact our RMA center.
(http://www2.abit.com.tw/page/en/contact/index.php?pFUN_KEY=18000&pTITLE_IMG
)
IL9 Pro 5-3
Appendix
Page 38
5.1.2 Technical Support Form
Region:
E-mail:
First name:
Last Name:
Subject:
Motherboard:
BIOS Version:
CPU:
Memory brand:
Memory size:
Memory configuration:
Graphics card:
Graphics driver version:
Power supply maker:
Power supply wattage:
Storage devices:
Optical devices:
Other devices:
Operating system:
Problem description:
5-4 IL9 Pro
Page 39
5.1.3 Contact Information
Taiwan Head Office
Universal ABIT Co., Ltd.
No. 323, Yang Guang St., Neihu,
Taipei, 114, Taiwan
Tel: 886-2-8751-3380
Fax: 886-2-8751-3381
Sales: sales@abit.com.tw
Marketing: market@abit.com.tw
North America, South America
Universal ABIT (USA) Corporation
2901 Bayview Drive,
Fremont, CA 94538, U.S.A.
Tel: 1-510-623-0500
Fax: 1-510-623-1092
Website: http://www.abit-usa.com
Latin America: ventas@abit-usa.com
RMA Center: http://rma.abit-usa.com
UK, Ireland
Universal ABIT UK Corporation
Unit 3, 24-26 Boulton Road, Stevenage,
Herts SG1 4QX, UK
Tel: 44-1438-228888
Fax: 44-1438-226333
for technical support:
technical@abitcomputer.co.uk
for RMA no direct technical support:
returns@abitcomputer.co.uk
Tel: 44-1438-362088
Germany and Benelux (Belgium,
Netherlands, Luxembourg), France, Italy,