This manual and any associated artwork, software, and product designs are copyrighted with
all rights reserved. Under the copyright laws such materials may not be copied, in whole or
part, without the prior written consent of Netopia, Inc. Under the law, copying includes
translation to another language or format.
Netopia, Inc.
2470 Mariner Square Loop
Alameda, CA 94501-1010
U.S.A.
Part Number
For additional copies of this electronic manual, order Netopia par t number 6161091-PF-01.
The Netopia 4753 Voice/Data Integrated Access Devices (IADs) make it possible for small businesses to take
advantage of the advanced communications technologies previously limited to larger organizations. By
integrating multiple voice connections and high-speed Internet access on one DSL line, businesses can
squeeze the most out of their communications budget.
The Netopia 4753 G.SHDSL Integrated Access Device combines a complete telephone system with a
business-class data router to deliver a customized package of business communications services over DSL.
The Netopia 4753 supports the broad array of phone features offered through your ser vice provider and uses
your existing analog telephone equipment. The Netopia 4753 includes Netopia's sophisticated data routing
engine optimized for small and medium size business needs. These business-class features include IP routing,
firewall, NAT, MultiNAT, DHCP and both PPTP and IPSec VPN functionality.
Office telephone systems are commonly one of two types, PBX (Private Branch Exchange) or Centrex (Central
Office Exchange). Technically, Centrex is a subset of PBX.
PBX users share a certain number of outside lines for making telephone calls external to the PBX. Most
medium-sized and larger companies use a PBX because it's much less expensive than connecting an external
telephone line to every telephone in the organization. In addition, it's easier to call someone within a PBX
because the number you need to dial is typically just 3 or 4 digits.
Centrex is a newer variation on the PBX. It is a PBX with all switching occurring at a local telephone of fice
instead of at the company's premises. Typically, the telephone company owns and manages all the
communications equipment necessary to implement the PBX and then sells various services to the company.
Small- to medium-sized businesses need two kinds of services: Internet presence and voice telephony. But they
don't need the additional burden of maintaining switching equipment or administering IP and voice services for
their offices. An Integrated Access Device (IAD) that offers high-speed Symmetric (same speed upload and
download) DSL for IP connectivity and a PBX that somebody else (the phone company) administers is the simple
solution.
At the phone company's central office, where all the big switch gear is, there are two kinds of switches for the
two kinds of services, voice and data. The voice switch is called a Voice Gateway and the data switch is called
a Digital Subscriber Line Access Multiplexer (DSLAM) or access concentrator. Both the voice and data signals
are concentrated at the DSLAM and forwarded either to a data router or to the Voice Gateway. Both kinds of
switches are manufactured by a variety of companies. The IAD must be capable of communicating with a wide
array of possible combinations of Voice Gateways and DSLAMs.
ss
1-2 Administration Guide
An IAD combines the voice telephony features of a telephone PBX system with the data routing features of an IP
data router. The device uses a single outside line connection to carry all voice and data transmissions. If the
device uses a DSL interface, it can carr y all of these services over a single existing copper telephone line by
using the different frequency ranges available on the copper wire for voice and data traffic.
The Netopia 4753 G.SHDSL Integrated Access Device is that device: a Centrex-based PBX system combined
with an SHDSL internet router.
The Netopia 4753 G.SHDSL Integrated Access Device provides the following features:
Support for ordinary analog phone equipment.
Works with the same FXS analog phone sets and key systems
that small businesses use today. No expensive handsets to order, no new interface to learn.
Centrex support.
Advanced telephone features enabled by your service provider's telephone switch such as
call forwarding or conferencing operate exactly as they did before.
Netopia data routing engine.
Provides the same advanced, business-class data routing features used by
leading DSL service providers around the world. Includes advanced data functionality such as firewall, VPN
client and server (including PPTP and IPSec), DHCP automated address assignment, and Network Address
Translation (NAT and MultiNAT).
Physical features include:
G.SHDSL WAN Interface interoperable with major ATM- and Frame Relay-based DSL equipment.
■
■
A 10/100 Ethernet LAN Port.
■
Eight analog telephone ports (local extensions).
One DB-9 serial console port.
■
Front panel status lights.
■
■
Setup and configuration management via console menu.
This guide is designed to be your source for information about your Netopia 4753 G.SHDSL Integrated Access
Device. It is intended to be viewed on-line, using the powerful features of the Adobe Acrobat Reader. The
information display has been deliberately designed to present the maximum information in the minimum space
on your screen. You can keep this document open while you per form any of the procedures described, and find
useful information about the procedure you are performing.
If you prefer to work from hard copy rather than on-line documentation, you can also print out all of the manual,
or individual sections. The pages are formatted to print on 8 1/2 by 11 inch paper. We recommend that you
print on three-hole punched paper, so you can put the pages in a binder for future reference. For your
convenience, a printed copy can be purchased from Netopia. Order par t number TEP708/Doc.
This guide is organized into chapters describing the Netopia 4753’s advanced features. You may want to read
each chapter’s introductory section to familiarize yourself with the various features available.
Use the guide’s table of contents and index to locate informational topics.
This chapter describes how to obtain and set up Internet services.
This section covers the following topics:
■
“Definition of Terms” on page 2-1
“Finding an Internet Service Provider” on page 2-2
■
“Deciding on an ISP Account” on page 2-2
■
■
“Obtaining Information from the ISP” on page 2-3
Note:
Some companies act as their own ISP. For example, some organizations have branch of fices that can
use the Netopia 4753 to access the Internet via the main office in a point-to-point scenario. If you install the
Netopia 4753 in this type of environment, refer to the following sections for specific information you must
receive from the network administrator to configure the Netopia 4753 properly.
provided by the telephone company. G.SHDSL negotiates the highest achievable data rate given the loop
conditions and will allow you to connect to the Internet at a minimum of 128Kbps bi-directional, up to 2.320
Mbps. Your LAN will constantly be connected and you will not have to dial into the Internet. G.SHDSL uses more
of the bandwidth on copper phone lines than what is currently used for plain old telephone ser vice (POTS). By
using frequencies between 26 kHz and 1MHz, G.SHDSL can encode more data to achieve higher data rates
than would otherwise be possible in the restricted frequency range of a POTS network (up to 4 kHz). In order to
use the frequencies above the voice audio spectrum, DSL equipment must be installed on both ends.
22
ss
ss
A rate-adaptive digital communication medium that operates over existing analog telephone lines
Internet Protocol (IP) address.
of address consists of 4 bytes, represented as decimal values, separated by periods, e.g., 192.168.2.143. All
IP addresses of the form 192.168.1.xxx are private IP addresses.
Media Access Control (MAC) address.
Ethernet connection. All Netopia 4753 units have MAC addresses of the form 00-C5-9X-XX-XX-XX. Each byte is
represented as a conventional two digit hexadecimal number.
Point-to-Point Protocol (PPP).
connectivity over serial links.
Password Authentication Protocol (PAP).
names and clear-text passwords between two devices. PAP passwords are sent unencrypted.
exchange of user names and secrets (encrypted passwords) between two devices. This security feature is
supported on lines using PPP encapsulation. CHAP passwords are called secrets because they are sent
encrypted.
A network address that uniquely identifies a device on an IP network. This type
This 48 bit address is assigned by the device manufacturer for its
A serial protocol defined in RFC 1661 that is used to provide point-to-point
A form of PPP authentication that requires an exchange of user
A form of PPP authentication that requires an
2-2 Administration Guide
Finding an Internet Service Provider
The Netopia 4753 G.SHDSL Integrated Access Device provides its high speed symmetric (two-way) digital
connection to the Internet through a Competitive Local Exchange Carrier (CLEC) -- a type of mini phone company.
The CLEC uses a compatible type of switching equipment known as a Digital Subscriber Line Access Multiplexer
(DSLAM). The DSLAM that you connect to with your Netopia Router must be capable of handling these
symmetric connections. The Netopia 4753 is certified for use with DSLAMs manufactured by Nokia , Lucent,
Paradyne, Nortel networks, and Copper Mountain.
If you have purchased your Netopia Router through a Netopia ISP par tner, you can be sure that an account that
supports G.SHDSL connections will be available.
If your area has more than one ISP, the following considerations will help you decide which ISP is best suited for
your requirements.
In determining which Internet ser vice provider (ISP) to establish your account with, make sure that your ISP
supports connections via a CLEC that also supports voice ser vices.
Use an ISP that provides Internet access through a G.SHDSL Digital Subscriber Line and that suppor ts the
Netopia 4753 G.SHDSL Integrated Access Device. If you would like to use an ISP that you already have a
relationship with but that is not familiar with the Netopia 4753, call us at 1-800-NETOPIA. Our representative
can call your ISP and introduce them to the product. If necessar y, we will provide them with the technical
background they need to support the product.
Unique requirements
Make sure the ISP can meet any unique requirements you may have, such as:
■
Dynamic or static IP addressing
Class C IP address
■
■
Custom domain name
■
Multiple e-mail addresses
Web site hosting
■
Pricing and support
Compare pricing, service, and technical suppor t ser vice among various ISPs.
Endorsements
Consider recommendations from colleagues and reviews in publications. Netopia lists Netopia Cer tified ISPs on
our Web site at
http://www.netopia.com
.
Deciding on an ISP Account
Your ISP may offer various Internet access account plans. Typically, these plans vary by usage charges and the
number of host IP addresses supplied. Evaluate your networking needs and discuss them with your ISP before
deciding on a plan for your network.
Setting Up Internet Services 2-3
Setting up a Netopia 4753 account
Check whether your ISP has the Netopia 4753 on its list of supported products that have been tested with a
particular configuration. If the ISP does not have the Netopia 4753 on such a list, describe the Netopia 4753 in
as much detail as needed, so your ISP account can be optimized. As appropriate, refer your ISP to Netopia’s
Web site www.netopia.com for more information.
Obtaining an IP address
Typically, each network computer that requires Internet access requires its own unique IP address. If some or
all network computers require simultaneous Internet access, obtain a block of IP host addresses large enough
for each computer to have its own address, plus one for the Netopia 4753.
Consider expected growth in your network when deciding on the number of addresses to obtain. Alternatively,
you can use the Network Address Translation feature of SmartIP.
Network Address Translation provides Internet access to the network connected to the Netopia 4753 using only
a single IP address. These routers translate between the internal or local area network (LAN) addresses and a
single external IP address, and route accordingly.
For more information on Network Address Translation, see Chapter 11, “Multiple Network Address Translation.”
Obtaining Information from the ISP
After your account is set up, the ISP should send you the IP parameter information that will help you configure
the Netopia 4753.
Local LAN IP address information to obtain
Your ISP will need to provide you with the following information:
The default gateway IP address (same as remote IP address in most cases)
■
■
Local WAN IP address and subnet mask
■
Primary and secondary domain name ser ver (DNS) IP addresses
Domain name (usually the same as the ISP’s domain name unless you have registered for your own
■
individual domain name)
Note:
The default gateway, WAN address and mask, DNS, and domain name are all obtainable via WAN DHCP,
if your ISP supports it.
With Network Address Translation
If you are using MultiNAT, you should obtain the following:
If you are connecting to a remote site using Network Address Translation on your router, your provider will
■
2-4 Administration Guide
not define the IP address information on your local LAN. You can define this information based on an IP
configuration that may already be in place for the existing network. Alternatively, you can use the default IP
address range used by the router.
Without Network Address Translation
If you are not using Network Address Translation, you will need to obtain all of the local LAN IP address
information from your ISP.
If you are not using SmartIP (NAT), you should obtain:
The number of Ethernet IP host addresses available with your account and the first usable IP host address
■
in the address block
■
The Ethernet IP address for your Netopia 4753
The Ethernet IP subnet mask address for your Netopia 4753
This section tells you how to make the physical connections to your Netopia 4753 G.SHDSL Integrated Access
Device. This section covers the following topics:
■
“Find a Location” on page 3-1
■
“What You Need” on page 3-2
“Important Safety instructions” on page 3-3
■
■
“Identify the Connectors and Attach the Cables” on page 3-4
■
“Netopia 4753 Status Lights” on page 3-5
33
ss
Find a Location
Note: Before connecting your Netopia 4753, be sure to read the impor tant safety information contained in
Appendix E, “Technical Specifications and Safety Information.”
When choosing a location for the Netopia Router, consider:
■Available space and ease of installation
■Physical layout of the building and how to best use the physical space available for connecting your Netopia
Router to the LAN
■Available wiring and jacks
■Distance from the point of installation to the next device (length of cable or wall wiring)
■Ease of access to the front of the unit for configuration and monitoring
■Ease of access to the back of the unit for checking and changing cables
■Cable length and network size limitations when expanding networks
For small networks, install the Netopia 4753 near one of the LANs. For large networks, you can install the
Netopia 4753 in a wiring closet or a central network administration site.
3-2 Administration Guide
What You Need
Locate all items that you need for the installation.
■A power adapter and cord with a mini-DIN8 connector
■One 6 ft. RJ45 10/100 Ethernet cable
■One 6 ft. RJ45 DSL WAN (or Line) cable
■A DB-9 to DB-9 console cable
■Printed Installation guide
■The Netopia CD containing Adobe Acrobat Reader for Windows and Macintosh, ZTerm terminal emulator
software for Classic MacOS and MacOSX and NCSA Telnet for Macintosh, and documentation
You will need:
■A Windows 95 or 98–based PC or a Macintosh computer with Ethernet connectivity for configuring the
Netopia 4753. This may be built-in Ethernet or an add-on card, with TCP/IP installed and configured. See
“Sharing the Connection” on page 4-1.
■A DSL wall outlet wired for a connection to a Local Exchange Carrier (LEC) who suppor ts G.SHDSL Digital
Subscriber Line connections.
Making the Physical Connections 3-3
Important Safety instructions
CAUTION: Depending on the power supply provided with the product, either the direct plug-in power supply
blades, power supply cord plug or the appliance coupler serves as the main power disconnect. It is
important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily
accessible.
CAUTION (North America Only): For use only with a CSA Cer tified or UL Listed Limited Power Source or
Class 2 power supply, rated 12Vdc, 1.5A.
CAUTION (Europe Only): For use only with a GS approved Limited Power Source, rated 12Vdc, 1.5A.
TELECOMMUNICATION INSTALLATION CAUTIONS
When using your telephone equipment, basic safety precautions should always be followed to reduce the
risk of fire, electric shock and injury to persons, including the following:
1.Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry
tub, in a wet basement or near a swimming pool.
2.Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote
risk of electrical shock from lightning.
3.Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
3-4 Administration Guide
Identify the Connectors and Attach the Cables
Identify the connectors on the back panel and attach the necessary Netopia cables.
The figure below displays the back of the Netopia 4753 G.SHDSL Integrated Access Device.
Netopia 4753 back panel
12345786
Telephone Extension ports
Extensions
DSLTelephone
DSL Line port
10/100
Ethernet
ConsolePower
Console port Power port
10/100 Ethernet port
The following table describes all the Netopia 4753 G.SHDSL Integrated Access Device back panel ports.
PortDescription
Telephone extension
Eight RJ-11 telephone jacks for connecting your phone extensions.
ports
DSL portAn RJ-45 10Base-T-style jack labeled DSL for your DSL connection.
Ethernet portAn RJ-45 10/100Base-T Ethernet jack. You will use this to configure the Netopia
4753. For a new installation, use the Ethernet connection. Alternatively, you can
use the console connection to run console-based management using a direct
serial connection. You can either connect your computer directly the Ethernet
port using a crossover cable, or connect both your computer and the Netopia
4753 to an existing Ethernet hub on your LAN.
Console portA DB-9 console port for a direct serial connection to the console screens. You
can use this if you are an experienced user. See “Connecting a Console Cable
to Your Device” on page 6-3.
Power portA mini-DIN8 power adapter cable connection.
1.Connect the mini-DIN8 connector from the power adapter to the power port, and plug the other end into an
electrical outlet.
2.Connect one end of the RJ-45 cable to the DSL port, and the other end to your DSL wall outlet.
3.Connect the Ethernet cable to the Ethernet por t on the unit and the other end to your Ethernet hub.
You should now have: the power adapter plugged in; the Ethernet cable connected between the router and
your Ethernet hub; and the DSL cable connected between the router and the DSL wall outlet.
Netopia 4753 Status Lights
The figure below represents the Netopia 4753 status light (LED) panel.
Netopia 4753 LED front panel
Making the Physical Connections 3-5
23 4 5
189 10 1112
Power
Error
Ethernet
DSL
6
7
Voice
The following table summarizes the meaning of the various LED states and colors:
When this happens...the LEDs...
The power is off (button is not pressed in)1 is dark.
The power is on (button pressed in)1 is green.
No errors are detected on any inter face2 is dark.
Errors are detected on any inter face2 is red.
The Ethernet inter face is operational3 is green.
The Ethernet inter face is disabled3 is dark.
The DSL WAN interface is inactive4 is dark.
The DSL WAN interface is training4 flashes green. Initially the LED is dark, then flashes
green while attempting to establish connection to the
DSLAM. While exchanging connection information with the
DSLAM, the LED flashes slightly faster.
The DSL WAN interface is trained4 is solid green.
A phone is off-hook5 through 12 are green for the corresponding extension.
A phone is on-hook5 through 12 are dark for the corresponding extension.
Once you have set up your physical local area network, you will need to configure the TCP/IP stack on each
client workstation connected to your Netopia 4753. This chapter describes how to configure TCP/IP for both
Windows-based and Macintosh computers.
This chapter explains the following topics:
■“Configuring TCP/IP on Windows-based Computers” on page 4-2
■“Configuring TCP/IP on Macintosh Computers” on page 4-5
44
nn
4-2 Administration Guide
Configuring TCP/IP on Windows-based Computers
Configuring TCP/IP on a Windows computer requires the following:
■An Ethernet card (also known as a network adapter)
■The TCP/IP protocol must be “bound” to the adapter or card
Dynamic configuration (recommended)
To configure your PC for dynamic addressing do the following:
1.Go to the Start
Menu/Settings/Control
Panels and double click
the Network icon. From
the Network components
list, select the
Configuration tab.
2.Select TCP/IP-->Your Network Card. Then select
Properties. In the TCP/IP Proper ties screen, select the IP
Address tab. Click “Obtain an IP Address automatically”.
3.Click on the DNS Configuration tab. Click Disable DNS.
DNS will be assigned by the router with DHCP.
Click on the Gateway tab, and if there is an installed
gateway, remove it.
4.Click OK in this window and the next window. When
prompted, reboot the computer.
Note: You can also use these instructions to configure other computers on your network to accept IP addresses
served by the Netopia 4753.
Sharing the Connection 4-3
Static configuration (optional)
If you are manually configuring for a fixed or static IP address, per form the following:
1.Go to Start Menu/Settings/Control Panels and double click the Network icon. From the Network
components list, select the Configuration tab.
2.Select TCP/IP-->Your Network Card. Then select Properties. In the TCP/IP Proper ties screen, select the IP Address tab. Click “Specify an IP Address.”
Enter the following:
IP Address: 192.168.1.2
Subnet Mask: 255.255.255.0
This address is an example of one that can be used to configure the router. Your ISP or network
administrator may ask you to use a different IP address and subnet mask.
4-4 Administration Guide
3.Click on the Gateway tab (shown below).
Under “New gateway,” enter
192.168.1.1. Click Add. This is the
Netopia 4753’s pre-assigned IP address.
4.Click OK in this window and the next window. When prompted, reboot the computer.
Click on the DNS Configuration tab. Click Enable DNS.
Enter the following
information:
Host: Type the name
you want to give to
this computer.
Domain: Type your
domain name. If you
don't have a domain
name, type your ISP's
domain name; for
example,
netopia.com.
DNS Server Search
Order: Type the
primary DNS IP
address given to you
by your ISP. Click
Add. Repeat this process for the secondary DNS.
Domain Suffix Search Order: Enter the same domain
name you entered above.
Note: You can also use these instructions to configure other computers on your network with manual or static
IP addresses. Be sure each computer on your network has its own IP address.
Sharing the Connection 4-5
Configuring TCP/IP on Macintosh Computers
The following is a quick guide to configuring TCP/IP for MacOS computers. Configuring TCP/IP in a Macintosh
computer requires the following:
■You must have either Open Transport or Classic Networking (MacTCP) installed.
Note: If you want to use the Dynamic Host Configuration Protocol (DHCP) server built into your Netopia
4753 to assign IP addresses to your Macintoshes, you must be running Open Transport, standard in
MacOS 8 and optional in earlier system versions. You can have your Netopia 4753 dynamically assign IP
addresses using MacTCP; however, to do so requires that the optional AppleTalk kit be installed which can
only be done after the router is configured.
■You must have built-in Ethernet or a third-par ty Ethernet card and its associated drivers installed in your
Macintosh.
Dynamic configuration (recommended)
The Dynamic Host Configuration Protocol (DHCP), which enables dynamic addressing, is enabled by default in
the router. To configure your Macintosh computer for dynamic addressing do the following:
1.Go to the Apple menu. Select Control Panels and then
TCP/IP.
2.With the TCP/IP window open, go to the Edit menu and
select User Mode. Choose Basic and click OK.
3.In the TCP/IP window, select “Connect via: Ethernet” and
“Configure: Using DHCP Server.”
Note: You can also use these instructions to configure other computers on your network to accept IP addresses
served by the Netopia 4753.
4-6 Administration Guide
Static configuration (optional)
If you are manually configuring for a fixed or static IP address,
perform the following:
1.Go to the Apple menu. Select Control Panels and then
TCP/IP or MacTCP.
2.With the TCP/IP window open, go to the Edit menu and
select User Mode. Choose Advanced and click OK.
Or, in the MacTCP window, select Ethernet and click the
More button.
3.In the TCP/IP window or in the MacTCP/More window, select or type information into the fields as shown in
the following table.
Option:Select/Type:
Connect via:Ethernet
Configure:Manually
IP Address:192.168.1.2
Subnet mask:255.255.255.0, or for 12-user models
255.255.255.240
Router or Gateway address:192.168.1.1
Name server address:Enter the primary and secondary name server
addresses given to you by your ISP
Implicit Search Path:
Starting domain name:
Enter your domain name; if you do not have a
domain name, enter the domain name of your ISP
4.Close the TCP/IP or MacTCP control panel and save the settings.
5.If you are using MacTCP, you must restar t the computer. If you are using Open Transport, you do not need
to restart.
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