Netopia® Software User Guide
Version 7.4
Netopia
July 2004
®
3300 Series Gateways
Copyright
Copyright © 2004 Netopia, Inc.
Netopia and the Netopia logo are registered trademarks belonging to Netopia, Inc., registered U.S. Patent and Trademark Office.
Broadband Without Boundaries and 3-D Reach are trademarks belonging to Netopia, Inc. All other trademarks are the property of
their respective owners. All rights reserved.
Netopia, Inc. Part Number: 6161192-00-01
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Table of Contents
Table of Contents
Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
CHAPTER 1
CHAPTER 2
Introduction
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
What’s New in 7.4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
About Netopia Documentation . . . . . . . . . . . . . . . . . . . . . . . . . 13
Intended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . 14
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Internal Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
A Word About Example Screens . . . . . . . . . . . . . . . . . . . . . . . 16
Basic Mode Setup
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 18
POWER SUPPLY INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
TELECOMMUNICATION INSTALLATION. . . . . . . . . . . . . . . . . . . . . . 18
Set up the Netopia Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Microsoft Windows: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Macintosh MacOS 8 or higher or Mac OS X: . . . . . . . . . . . . . . . 21
Configure the Netopia Gateway . . . . . . . . . . . . . . . . . . . . . . . . 23
Netopia Gateway Status Indicator Lights . . . . . . . . . . . . . . . . . 26
Home Page - Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Manage My Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Status Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Enable Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Update Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Factory Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
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Access Control Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CHAPTER 3
Expert Mode
Access the Expert Web Interface . . . . . . . . . . . . . . . . . . . . . . . 37
Open the Web Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Home Page - Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Home Page - Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Toolbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Navigating the Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Breadcrumb Trail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Alert Symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Quickstart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Wireless MAC Authorization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Wireless Hotspot Support (keyed feature) . . . . . . . . . . . . . . . . . . . . . . 60
WAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
IP Static Routes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
IP Static ARP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Pinholes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
IPMaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configure the IPMaps Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
How to Use the Quickstart Page . . . . . . . . . . . . . . . . . . . . . . . . . 45
Setup Your Gateway using a PPP Connection . . . . . . . . . . . . . . 46
Enable Multiple Wireless IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
About Closed System Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Post-login Redirect Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Use RADIUS Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Configure Specific Pinholes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Planning for Your Pinholes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Example: A LAN Requiring Three Pinholes . . . . . . . . . . . . . . . . . 73
Pinhole Configuration Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 76
FAQs for the IPMaps Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
What are IPMaps and how are they used? . . . . . . . . . . . . . . . . . 80
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What types of servers are supported by IPMaps? . . . . . . . . . . . 80
Can I use IPMaps with my PPPoE or PPPoA connection? . . . . . 80
Will IPMaps allow IP addresses from different subnets to be assigned to my
Gateway? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
IPMaps Block Diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Default Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Configure a Default Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Typical Network Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
NAT Combination Application . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
IP-Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
A restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
DNS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
DHCP Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
SNMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Access Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Web Filter Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Chat Filter Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Email Filter Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Delete User Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
UPnP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Advanced -> Ethernet Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring for Bridge Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Syslog Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Log Event Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Internal Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Software Hosting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
List of Supported Games and Software . . . . . . . . . . . . . . . . . . . 109
Rename a User(PC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
Clear Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Create and Change Passwords . . . . . . . . . . . . . . . . . . . . . . . . 115
Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Use a Netopia Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
BreakWater Basic Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Configuring for a BreakWater Setting . . . . . . . . . . . . . . . . . . . . 117
TIPS for making your BreakWater Basic Firewall Selection . . . 119
Basic Firewall Background. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
IPSec. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
How to Configure a SafeHarbour VPN. . . . . . . . . . . . . . . . . . . . 122
VPN IPSec Tunnel at the Gateway . . . . . . . . . . . . . . . . . . . . . . 122
Parameter Description and Setup . . . . . . . . . . . . . . . . . . . . . . . 123
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IPSec Tunnel Parameter Setup Worksheet . . . . . . . . . . . . . . . . 126
SafeHarbour Tunnel Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Task 1: Ensure that you have SafeHarbour VPN enabled. . . . . 127
Task2: Complete Parameter Setup Worksheet. . . . . . . . . . . . . 127
Task 3: Enable IPSec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Task 4: Make the IPSec Tunnel Entries . . . . . . . . . . . . . . . . . . 128
Task 5: Make the Tunnel Details entries . . . . . . . . . . . . . . . . . . 129
Stateful Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Stateful Inspection Firewall installation procedure . . . . . . . . . . . . . . . 130
Exposed Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Stateful Inspection Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Open Ports in Default Stateful Inspection Installation . . . . . . . . . . . . 135
Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
What’s a filter and what’s a filter set? . . . . . . . . . . . . . . . . . . . . . . . . . 137
How filter sets work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Filter priority. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
How individual filters work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
A filtering rule. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Parts of a filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Port numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Port number comparisons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Other filter attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Putting the parts together . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Filtering example #1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Filtering example #2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Design guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
An approach to using filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Working with IP Filters and Filter Sets . . . . . . . . . . . . . . . . . . 147
Adding a filter set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Adding filters to a filter set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Viewing filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Modifying filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Deleting filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Moving filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Deleting a filter set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Associating a Filter Set with an Interface . . . . . . . . . . . . . . . . 154
Firewall Tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
General firewall terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Basic IP packet components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Basic protocol types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Firewall design rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Firewall Logic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
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Implied rules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Example filter set screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Filter basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Example network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Example filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Example 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Example 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Example 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Example 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Example 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Policy-based Routing using Filtersets . . . . . . . . . . . . . . . . . . 163
TOS field matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Security Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Using the Security Monitoring Log . . . . . . . . . . . . . . . . . . . . . . . 165
Timestamp Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Install . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Install Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Updating Your Gateway’s NetopiaOS Version . . . . . . . . . . . . . 169
Task 1: Required Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Task 2: Netopia firmware Image File . . . . . . . . . . . . . . . . . . . . . . . . . 170
Install Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Use Netopia Software Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . 173
Obtaining Software Feature Keys . . . . . . . . . . . . . . . . . . . . . . . 173
Procedure - Install a New Feature Key File . . . . . . . . . . . . . . . . 173
To check your installed features: . . . . . . . . . . . . . . . . . . . . . . . . 176
CHAPTER 4
CHAPTER 5
Basic Troubleshooting
. . . . . . . . . . . . . . . . . . . . . . . . . 177
Status Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Factory Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Advanced Troubleshooting
Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Expert Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Ports: Ethernet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Ports: DSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
DSL: Circuit Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
System Log: Entire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
. . . . . . . . . . . . . . . . . . . . . 187
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Network Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
CHAPTER 6
Command Line Interface
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Starting and Ending a CLI Session . . . . . . . . . . . . . . . . . . . . . 204
Logging In. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Ending a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Saving Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Using the CLI Help Facility . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
About SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
SHELL Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
SHELL Command Shortcuts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Common Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
WAN Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
About CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . 215
CONFIG Mode Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Navigating the CONFIG Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Entering Commands in CONFIG Mode . . . . . . . . . . . . . . . . . . . . . . . 217
Guidelines: CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Displaying Current Gateway Settings. . . . . . . . . . . . . . . . . . . . . . . . . 218
Step Mode: A CLI Configuration Technique . . . . . . . . . . . . . . . . . . . . 219
Validating Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219
CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
DSL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
ATM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Bridging Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Common Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
DHCP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Common Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
DMT Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
DSL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Domain Name System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Common Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Common Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
DSL Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Ethernet LAN Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Default IP Gateway Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
. . . . . . . . . . . . . . . . . . . . . . . 201
8
Table of Contents
IP-over-PPP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Static ARP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
IGMP Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
IPsec Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
IP Prioritization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
SIP Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Static Route Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
IPMaps Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Network Address Translation (NAT) Default Settings . . . . . . . . . . . . 236
Network Address Translation (NAT) Pinhole Settings . . . . . . . . . . . . 237
PPPoE /PPPoA Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Configuring Basic PPP Settings . . . . . . . . . . . . . . . . . . . . . . . . 238
Configuring Port Authentication . . . . . . . . . . . . . . . . . . . . . . . . 240
Ethernet Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Command Line Interface Preference Settings . . . . . . . . . . . . . . . . . 241
Port Renumbering Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Firewall Settings (for BreakWater Firewall) . . . . . . . . . . . . . . . . 243
SafeHarbour IPSec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Internet Key Exchange (IKE) Settings . . . . . . . . . . . . . . . . . . . . 246
Stateful Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Example: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Packet Filtering Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
SNMP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
SNMP V3 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
System Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Syslog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Default syslog installation procedure . . . . . . . . . . . . . . . . . . . . . 259
Wireless Settings (supported models). . . . . . . . . . . . . . . . . . . . . . . . 261
Wireless MAC Address Authorization Settings . . . . . . . . . . . . . 264
Wireless Hotspot (keyed feature). . . . . . . . . . . . . . . . . . . . . . . . 264
Multiple SSID Settings for Hotspots . . . . . . . . . . . . . . . . . . . . . . 266
Wireless Hotspot External Authentication Settings . . . . . . . . . . 266
Wireless Hotspot Splash Page Settings. . . . . . . . . . . . . . . . . . . 267
RADIUS Server Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Wireless Segmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
UPnP settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
DSL Forum settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
WT-082 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
WT-087 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
9
Table of Contents
CHAPTER 7
CHAPTER 8
Glossary
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
-----A----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
-----B----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
-----C----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
-----D----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
-----E----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275
-----F----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276
-----H----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
-----I----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
-----K----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
-----L-----. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
-----M----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
-----N----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
-----P----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280
-----R----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
-----S----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
-----T----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
-----U----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
-----V----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
-----W----- . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284
Technical Specifications and Safety Information
Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Dimensions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Communications interfaces: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Power requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Operating temperature: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Storage temperature: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Relative storage humidity: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Software and protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Software media: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Routing: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
WAN support: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Security: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Management/configuration methods: . . . . . . . . . . . . . . . . . . . . . 288
Diagnostics: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Agency approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
North America . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
International. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
. . . . . 287
10
Table of Contents
European Community. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289
Manufacturer’s Declaration of Conformance . . . . . . . . . . . . . 290
United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Service requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Declaration for Canadian users . . . . . . . . . . . . . . . . . . . . . . . . . 291
Caution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 292
Australian Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Caution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Caution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292
Telecommunication installation cautions . . . . . . . . . . . . . . . . . . 292
47 CFR Part 68 Information . . . . . . . . . . . . . . . . . . . . . . . . . . 293
FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
FCC Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Electrical Safety Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
CHAPTER 9
Overview of Major Capabilities
Wide Area Network Termination . . . . . . . . . . . . . . . . . . . . . . . 296
PPPoE/PPPoA (Point-to-Point Protocol over Ethernet/ATM) . . . . . . 296
Instant-On PPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Simplified Local Area Network Setup . . . . . . . . . . . . . . . . . . . 297
DHCP (Dynamic Host Configuration Protocol) Server . . . . . . . . . . . 297
DNS Proxy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Embedded Web Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Remote Access Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Network Address Translation (NAT). . . . . . . . . . . . . . . . . . . . . . 299
Netopia Advanced Features for NAT . . . . . . . . . . . . . . . . . . . . . 301
Internal Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Pinholes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Default Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Combination NAT Bypass Configuration . . . . . . . . . . . . . . . . . . 302
IP-Passthrough. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
VPN IPSec Pass Through . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
VPN IPSec Tunnel Termination . . . . . . . . . . . . . . . . . . . . . . . . . 304
. . . . . . . . . . . . . . . . . . 295
11
Table of Contents
Stateful Inspection Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305
12
What’s New in 7.4
CHAPTER 1 Introduction
What’s New in 7.4
New in Netopia Firmware Version 7.4 are the following features:
•
Multiple SSID Support for Hotspots. See “Enable Multiple Wireless IDs” on page 54.
Parental Control Suppor t. See “Access Control” on page 89.
•
•
IPSec MTU Support. See “IPSec” on page 122.
Advanced Packet Filtering. See “Packet Filter” on page 136.
•
Session Initiation Protocol ALG support setting in the CLI. See “SIP Passthrough” on
•
page 234.
About Netopia Documentation
☛
NOTE:
This guide describes the wide variety of features and functionality of the Netopia Gateway, when used in Router mode. The Netopia Gateway may also be
delivered in Bridge mode. In Bridge mode, the Gateway acts as a pass-through
device and allows the workstations on your LAN to have public addresses
directly on the Internet.
13
Netopia, Inc. provides a suite of technical information for its 3300-series family of intelligent enterprise and consumer Gateways. It consists of:
Software User Guide
•
•
Dedicated Quickstart guides
Specific White Papers
•
The documents are available in electronic form as Por table Document Format (PDF) files.
They are viewed (and printed) from Adobe Acrobat Reader, Exchange, or any other application that supports PDF files.
They are downloadable from Netopia’s website:
http://www.netopia.com/
Intended Audience
This guide is targeted primarily to residential ser vice subscribers.
Expert Mode sections may also be of use to the support staf fs of broadband service providers and advanced residential service subscribers.
See “Expert Mode” on page 37.
Documentation Conventions
General
This manual uses the following conventions to present information:
Convention (Typeface)
bold italic
monospaced
bold italic sans serif
Menu commands
Web GUI page links and button names
Description
14
Documentation Conventions
terminal
bold terminal
Italic
Italic type indicates the complete titles of
Computer display text
User-entered text
manuals.
Internal Web Interface
Convention (Graphics)
blue rectangle or line
Denotes an “excerpt” from a Web page or
the visual truncation of a Web page
Denotes an area of emphasis on a Web
page
Description
solid rounded rectangle
with an arrow
Command Line Interface
Syntax conventions for the Netopia Gateway command line interface are as follows:
Convention
straight ([ ]) brackets in cmd line Optional command arguments
curly ({ }) brackets, with values sep-
arated with vertical bars (|).
bold terminal type
Alternative values for an argument are presented in curly ({ }) brackets, with values
separated with vertical bars (|).
User-entered text
Description
face
italic terminal
type face
Variables for which you supply your own values
15
Organization
This guide consists of eight chapters, including a glossary, and an index. It is organized as
follows:
• Chapter 1, “Introduction” — Describes the Netopia document suite, the purpose of,
the audience for, and structure of this guide. It gives a table of conventions.
• Chapter 2, “Basic Mode Setup” — Describes how to get up and running with your
Netopia Gateway.
• Chapter 3, “Expert Mode” — Focuses on the “Expert Mode” Web-based user inter-
face for advanced users. It is organized in the same way as the Web UI is organized. As
you go through each section, functions and procedures are discussed in detail.
• Chapter 4, “Basic Troubleshooting” — Gives some simple suggestions for trouble-
shooting problems with your Gateway’s initial configuration.
• Chapter 5, “Advanced Troubleshooting” — Gives suggestions and descriptions of
expert tools to use to troubleshoot your Gateway’s configuration.
• Chapter 6, “Command Line Interface” — Describes all the current text-based com-
mands for both the SHELL and CONFIG modes. A summary table and individual command examples for each mode is provided.
• Chapter 7, “Glossary”
• Chapter 8, “Technical Specifications and Safety Information”
• Chapter 9, “Overview of Major Capabilities” — Presents a product description sum-
mary.
• Index
16
A Word About Example Screens
This manual contains many example screen illustrations. Since Netopia 3300 Series Gateways offer a wide variety of features and functionality, the example screens shown may not
appear exactly the same for your particular Gateway or setup as they appear in this manual. The example screens are for illustrative and explanator y purposes, and should not be
construed to represent your own unique environment.
CHAPTER 2 Basic Mode Setup
Most users will find that the basic Quickstart configuration is all that they ever need to use.
This section may be all that you ever need to configure and use your Netopia Gateway. The
following instructions cover installation in Router Mode.
This section covers:
• “Impor tant Safety Instructions” on page 18
• “Set up the Netopia Gateway” on page 19
• “Configure the Netopia Gateway” on page 23
• “Netopia Gateway Status Indicator Lights” on page 26
• “Home Page - Basic Mode” on page 27
17
Important Safety Instructions
POWER SUPPLY INSTALLATION
Connect the power supply cord to the power jack on the Netopia Gateway. Plug the power
supply into an appropriate electrical outlet.
☛ CAUTION:
Depending on the power supply provided with the product, either the direct
plug-in power supply blades, power supply cord plug or the appliance coupler
serves as the mains power disconnect. It is important that the direct plug-in
power supply, socket-outlet or appliance coupler be located so it is readily
accessible.
CAUTION (North America Only): For use only with a CSA Certified or UL
Listed Limited Power Source or Class 2 power supply, rated 12Vdc, 1.5A.
(Sweden) Apparaten skall anslutas till jordat uttag när den ansluts till ett
nätverk
(Norway) Apparatet må kun tilkoples jordet stikkontakt.
USB-powered models: For Use with Listed I.T.E. Only
TELECOMMUNICATION INSTALLATION
When using your telephone equipment, basic safety precautions should always be followed
to reduce the risk of fire, electric shock and injur y to persons, including the following:
18
• Do not use this product near water, for example, near a bathtub, wash bowl, kitchen
sink or laundry tub, in a wet basement or near a swimming pool.
• Avoid using a telephone (other than a cordless type) during an electrical storm. There
may be a remote risk of electrical shock from lightning.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
Set up the Netopia Gateway
Set up the Netopia Gateway
Refer to your Quickstart Guide for instructions on how to connect your Netopia gateway to
your power source, PC or local area network, and your Internet access point, whether it is a
dedicated DSL outlet or a DSL or cable modem. Different Netopia Gateway models are
supplied for any of these connections. Be sure to enable Dynamic Addressing on your PC.
Perform the following:
Microsoft Windows:
Step 1. Navigate to the TCP/IP Properties Control Panel.
a. Some Windows
versions follow a
path like this:
Start menu -> Settings -> Control Panel -> Network (or Network and
Dial-up Connections -> Local Area Connection -> Properties) -> TCP/
IP [your_network_card] or Internet Protocol [TCP/IP] -> Properties
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b. Some Windows
versions follow a
path like this:
Then go to Step 2.
Start menu -> Control Panel -> Network and Internet Connections ->
Network Connections -> Local Area Connection -> Properties -> Internet Protocol [TCP/IP] -> Proper ties
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Step 2. Select Obtain an IP address automatically.
Step 3. Select Obtain DNS server address automatically, if available.
Step 4. Remove any previously configured Gateways, if available.
Step 5. OK the settings. Restart if prompted.
Set up the Netopia Gateway
Macintosh MacOS 8 or higher or Mac OS X:
Step 1. Access the TCP/IP or Network control panel.
a. MacOS follows a
path like this:
Apple Menu -> Control Panels -> TCP/IP Control Panel
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b. Mac OS X follows
a path like this:
Apple Menu -> System Preferences -> Network
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Then go to Step 2.
Step 2. Select Built-in Ethernet
Step 3. Select Configure Using DHCP
Step 4. Close and Save, if prompted.
Proceed to “Configure the Netopia Gateway” on page 23.
Configure the Netopia Gateway
Configure the Netopia Gateway
1. Run your Web browser application, such as Netscape Navigator or
Microsoft Internet Explorer, from the computer connected to the Netopia
Gateway.
Enter http://192.168.1.254 in the Location text box.
The Admin Password page appears.
Access to your Netopia device can be controlled through two access control accounts,
Admin or User.
• The Admin, or administrative user, performs all configuration, management or mainte-
nance operations on the Gateway.
• The User account provides monitor capability only.
A user may NOT change the configuration, perform upgrades or invoke maintenance
functions.
For the security of your connection, an Admin password must be set on the Netopia
unit.
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The browser then displays the Welcome page.
The browser then displays the Quickstart web page.
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2. Enter the username and password supplied by your Internet Service Pro-
vider. Click the
Once you enter your username and password here, you will no longer need to enter
them whenever you access the Internet. The Netopia Gateway stores this information
and automatically connects you to the Internet.
The Gateway displays a message while it configures itself.
Connect to the Internet
button.
Configure the Netopia Gateway
3. When the connection succeeds, your browser will display a success
message.
Once a connection is established, your browser is redirected to your ser vice provider’s
home page or a registration page on the Internet.
4. Congratulations! Your installation is complete. You can now surf to your
favorite Web sites by typing an URL in your browser’s location box or by
selecting one of your favorite Internet bookmarks.
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Netopia Gateway Status Indicator Lights
Colored LEDs on your Netopia Gateway indicate the status of various port activity. Different
Gateway models have different ports for your connections and dif ferent indicator LEDs.
The Quickstart Guide accompanying your Netopia Gateway describes the behavior of the
various indicator LEDs.
Example status indicator lights
Status Indicator Lights (LEDs)
netopia
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Home Page - Basic Mode
Home Page - Basic Mode
After you have performed the basic Quickstart configuration, any time you log in to your
Netopia Gateway you will access the Netopia Gateway Home Page.
You access the Home Page by typing
tion box.
The Basic Mode Home Page appears.
http://192.168.1.254
in your Web browser’s loca-
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The Home Page displays the following information in the center section:
Item Description
Serial Number
Software
Release
Warranty Date
Status of DSL
Status of
Connection
Local WAN IP
Address
Remote
Gateway
Address
Primary DNS
Secondary
DNS
ISP Username
This is the unique serial number of your Gateway.
This is the version number of the current embedded software in your Gateway.
This is the date that your Gateway was installed and enabled.
DSL connection (Internet) is either Up or Down
‘Waiting for DSL’ is displayed while the Gateway is training. This should
change to ‘Up’ within two minutes.
‘Up’ is displayed when the ADSL line is synched and the PPPoE session is
established.
‘Down’ indicates inability to establish a connection; possible line failure.
This is the negotiated address of the Gateway’s WAN interface. This
address is usually dynamically assigned.
This is the negotiated address of the remote router to which this Gateway
is connected.
These are the negotiated DNS addresses.
This is your PPPoE username as assigned by your service provider.
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Ethernet
Status
USB Status
Date & Time
The links in the left-hand column on this page allow you to manage or configure several features of your Gateway. Each link is described in its own section.
(if so equipped) Local Area Network (Ethernet) is either Up or
Down
If your Gateway is so equipped, Local Area Network (USB) is
either Up or Down
This is the current UTC time; blank if this is not available due to lack of a
network connection.
Home Page - Basic Mode
Link: Manage My Account
You can change your ISP account information for the Netopia Gateway. You can also manage other aspects of your account on your service provider’s account management Web
site.
Click on the
Enter your username, and then your new password. Confirm your new password. For security, your actual passwords are not displayed on the screen as you type. You must enter the
new password twice to be sure you have typed it correctly.
Click the
Click the
management page.
Manage My Account
Submit
Continue
button.
button. You will be taken to your service provider’s Web site account
link. The Manage My Account page appears.
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Link: Status Details
If you need to diagnose any problems with your Netopia Gateway or its connection to the
Internet, you can run a sophisticated diagnostic tool. It checks several aspects of your
physical and electronic connection and repor ts its results on-screen. This can be useful for
troubleshooting, or when speaking with a technical support technician.
Click on the
Click on the
tion of these tests, see “Diagnostics” on page 195.
Status Details
link. The Diagnostics page appears.
Run Diagnostics
button to run your diagnostic tests. For a detailed descrip-
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