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NETGEAR SRR60, SRS60 User Manual

User Manual
Orbi Pro
Models
SRR60 SRS60
NETGEAR, Inc.
350 E. Plumeria DriveMarch 2019 San Jose, CA 95134, USA202-11824-05
Orbi Pro
Thank you for purchasing this NETGEAR product. You can visit https://www.netgear.com/support/ to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Compliance and Conformity
For regulatory compliance information including the EU Declaration of Conformity, visit https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
2

Contents

Chapter 1 Overview
Supported Orbi Pro Models................................................................9
Orbi Pro Router and Satellite Hardware Overviews.........................9
Orbi Pro Router Model SRR60 Hardware Overview....................9
Orbi Pro Satellite Model SRS60 Hardware Overview................10
LED Behavior.......................................................................................10
Orbi Pro WiFi System LEDs...........................................................11
Add-On Orbi Pro Satellite LEDs...................................................11
Wall Mount or Ceiling Mount Orbi Pro............................................12
Wall-Mount Your Orbi Pro............................................................12
Ceiling-Mount Your Orbi Pro.......................................................13
Labels...................................................................................................15
Connect Your Orbi Pro Router..........................................................16
Place Your Satellite.............................................................................17
Sync Your Orbi Pro Satellite..............................................................17
Sync a Satellite from an Orbi Pro WiFi System...........................17
Sync an Add-On Orbi Pro Satellite..............................................18
Add Satellites to Your Network Using the Router Web
Interface..........................................................................................18
Set Up Your Orbi Network With the NETGEAR Insight App.........20
Chapter 2 Connect to the Orbi Pro Network and Access the Router
Connect to the Network....................................................................22
Wired Connection..........................................................................22
WiFi Connection.............................................................................22
WiFi Connection Using WPS........................................................22
Types of Logins...................................................................................23
Use a Web Browser to Access the Router.......................................23
Automatic Internet Setup..............................................................23
Log In to Orbi Web Interface........................................................25
Change the Language.......................................................................25
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard..........................................................28
Manually Set Up the Internet Connection.......................................28
Specify an Internet Connection Without a Login.......................28
3
Orbi Pro
Specify an Internet Connection That Uses a Login....................30
Specify IPv6 Internet Connections....................................................31
Requirements for Entering IPv6 Addresses....................................33
Use Auto Detect for an IPv6 Internet Connection..........................33
Use Auto Config for an IPV6 Internet Connection.........................34
Set Up an IPv6 6rd Tunnel Internet Connection.............................35
Set Up an IPv6 6to4 Tunnel Internet Connection...........................37
Set Up an IPv6 Pass Through Internet Connection........................39
Set Up an IPv6 Fixed Internet Connection......................................39
Set Up an IPv6 DHCP Internet Connection.....................................40
Set Up an IPv6 PPPoE Internet Connection.....................................42
Change the MTU Size.........................................................................44
Chapter 4 Control Access to the Internet
Allow or Block Access to Your Network..........................................47
Use Keywords to Block Internet Sites...............................................48
Delete Keywords That Are Used to Block Internet Sites................49
Avoid Blocking on a Trusted Computer..........................................50
Block Services From the Internet......................................................50
Manage Network Access Control Lists............................................52
Schedule When to Block Internet Sites and Services.....................52
Set Up Security Event Email Notifications.......................................53
Chapter 5 Specify Network Settings
View or Change WAN Settings.........................................................57
Dynamic DNS......................................................................................58
Set Up a New Dynamic DNS Account.........................................58
Specify a DNS Account That You Already Created...................59
Change the Dynamic DNS Settings.............................................60
Set Up a Default DMZ Server............................................................60
Change the Router’s Device Name..................................................61
Change the LAN TCP/IP Settings.....................................................62
Use the Router as a DHCP Server.....................................................64
Disable the DHCP Server Feature in the Router.............................65
Manage Reserved LAN IP Addresses...............................................66
Reserve an IP Address...................................................................66
Edit a Reserved IP Address...........................................................67
Delete a Reserved IP Address Entry............................................67
Custom Static Routes.........................................................................68
Set Up a Static Route.....................................................................68
Edit a Static Route..........................................................................69
Delete a Static Route.....................................................................70
Change the admin WiFi Network Settings......................................71
Change the admin WiFi Network Name and Channel..............71
4
Orbi Pro
Change the admin WiFi Password or Security Level.................72
Manage the Employee WiFi Network Settings...............................73
Enable the Employee WiFi Network and Change the Settings.74
Change the Employee WiFi Password or Security Level..........75
Set Up a Guest Network With a Captive Portal...............................76
Set Up Facebook Wi-Fi......................................................................78
View or Change Advanced WiFi Settings........................................80
Use the Router as a WiFi Access Point.............................................80
Set Up Router Mode...........................................................................82
Generate a New Backhaul Password...............................................82
Enable or Disable Implicit Beamforming.........................................83
Enable or Disable MU-MIMO............................................................84
Check Your Internet Bandwidth........................................................84
Set Up a Bridge for a Port Group or VLAN Tag Group..................85
Set Up a Bridge for a Port Group.................................................85
Set Up a Bridge for a VLAN Tag Group......................................86
Improve Network Connections With Universal Plug N Play..........87
Chapter 6 Manage Your Network
Update the Router and Satellite Firmware......................................91
Enable the Automatic Firmware Update Feature......................91
Check for Firmware Updates........................................................91
Manually Update Firmware...........................................................92
Manually Update Satellite Firmware............................................92
Manually Update Router Firmware..............................................93
Change the admin Password............................................................94
Set Up Password Recovery................................................................95
Recover the admin Password............................................................95
View Router Status..............................................................................96
Display Internet Port Statistics...........................................................97
Check the Internet Connection Status.............................................98
View Satellite Status............................................................................98
View and Manage Logs of Router Activity.......................................99
View Devices Connected to the Network.....................................100
View Satellites Connected to the Network....................................101
Monitor Internet Traffic....................................................................102
Manage the Router Configuration File..........................................103
Back Up Settings..........................................................................103
Erase the Current Configuration Settings.................................104
Restore Configuration Settings..................................................104
Set Up Remote Management.........................................................105
Use Remote Access..........................................................................106
5
Orbi Pro
Chapter 7 Customize Internet Traffic Rules for Ports
Port Forwarding to a Local Server..................................................108
Set Up Port Forwarding to a Local Server.................................108
Add a Custom Port Forwarding Service...................................109
Edit a Port Forwarding Service...................................................110
Delete a Port Forwarding Entry..................................................111
Application Example: Make a Local Web Server Public.........111
How the Router Implements the Port Forwarding Rule..........112
Port Triggering.................................................................................112
Add a Port Triggering Service....................................................113
Enable Port Triggering................................................................114
Application Example: Port Triggering for Internet Relay Chat.114
Chapter 8 Use VPN to Access Your Network
Set Up a VPN Connection...............................................................117
Specify VPN Service in the Router..................................................117
Install OpenVPN Software...............................................................118
Install OpenVPN Software on Your Windows Computer.......118
Install OpenVPN Software on Your Mac Computer................121
Install OpenVPN Software on an iOS Device...........................122
Install OpenVPN Software on an Android Device...................122
Use a VPN Tunnel on Your Windows Computer..........................123
Use VPN to Access Your Internet Service at Home......................125
Set Up VPN Client Internet Access in the Router.....................125
Block VPN Client Internet Access in the Router...........................126
Use a VPN Tunnel to Access Your Internet Service at Home......127
Chapter 9 Troubleshooting
Quick Tips..........................................................................................129
Sequence to Restart Your Network...........................................129
WiFi Settings.................................................................................129
Network Settings..........................................................................129
The Router and Satellite Do Not Sync...........................................129
Cannot Log In to the Router............................................................131
Cannot Access the Internet.............................................................131
Troubleshoot Internet Browsing.....................................................132
Troubleshoot PPPoE........................................................................133
Troubleshoot WiFi Connectivity.....................................................134
Troubleshoot Your Network Using the Ping Utility......................134
Test the LAN Path to Your Router..............................................134
Test the Path From Your Computer to a Remote Device.......135
6
Orbi Pro
Appendix A Supplemental Information
Factory Settings................................................................................138
Factory Settings for Orbi Pro Router Model SRR60.................138
Factory Settings for Orbi Pro Satellite Model SRS60..............139
Technical Specifications..................................................................141
Technical Specifications for Orbi Pro Router Model SRR60....141
Technical Specifications for Orbi Pro Satellite Model SRS60..143
7
1

Overview

The Orbi Pro creates dedicated high-speed WiFi connections to your Internet service. The Orbi Pro router connects to your modem or gateway. The Orbi Pro satellite extends the WiFi signal throughout your home.
This chapter contains the following sections:
• Supported Orbi Pro Models
• Orbi Pro Router and Satellite Hardware Overviews
• LED Behavior
• Wall Mount or Ceiling Mount Orbi Pro
• Labels
• Connect Your Orbi Pro Router
• Place Your Satellite
• Sync Your Orbi Pro Satellite
• Set Up Your Orbi Network With the NETGEAR Insight App
For more information about the topics covered in this manual, visit the support website at support.netgear.com.
Note: This manual refers to the Orb Pro router as the router and refers to the Orbi Pro satellite as the satellite.
8
Orbi Pro

Supported Orbi Pro Models

This user manual describes the following Orbi Pro models:
Orbi Pro Router (Model SRR60)
•
Orbi Pro Satellite (Model SRS60)
•
This user manual does not describe the following Orbi Pro satellites:
Orbi Outdoor Satellite (Model RBS50Y)
•
Orbi Pro Ceiling Satellite (Model SRC60)
•
For more information about these Orbi Pro satellites, see their user manuals, which are available at https://www.netgear.com/support/.
Note: To manage your Orbi Pro router and any Orbi Pro satellites that are connected to your Orbi Pro network, you must manage them from your Orbi Pro router web interface.

Orbi Pro Router and Satellite Hardware Overviews

The following sections display the hardware features available for the Orbi Pro router (model SRR60) and Orbi Pro satellite (model SRS60).

Orbi Pro Router Model SRR60 Hardware Overview

Figure 1. Orbi Pro router model SRR60, front and back views
User Manual9Overview
Orbi Pro
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Internet port
4. Ethernet ports
5. Power On/Off button and Power LED
6. DC Power connector
7. Reset button

Orbi Pro Satellite Model SRS60 Hardware Overview

Figure 2. Orbi Pro satellite model SRS60, front and back views
1. Ring LED (not shown in image)
2. Sync button (also used for WPS connection)
3. Ethernet ports
4. Power On/Off button and Power LED
5. DC Power connector
6. Reset button

LED Behavior

When you sync an Orbi Pro satellite to the Orbi Pro router, the LED behavior for a satellite that comes in an Orbi Pro WiFi system is different from the LED behavior for add-on Orbi Pro satellites.
User Manual10Overview
Orbi Pro

Orbi Pro WiFi System LEDs

The following table describes the LED behavior for an Orbi Pro router (model SRR60) and Orbi Pro satellite (model SRS60) that are purchased together and come in the same package.
Table 1. Orbi ProWiFi System router and satellite LED descriptions
LED BehaviorLED
Power LED
Router ring LED
Satellite ring LED
The Power LED is located above the Power On/Off button on the rear panel.
Solid green. Power is on.
•
Solid amber. The router or satellite is booting.
•
Blinking amber. The router or satellite is resetting to factory default settings.
•
Blinking red. The firmware is corrupted.
•
Off. Power is not supplied.
•
The ring LED is located on the top.
Pulsing white. The router is booting or someone pressed the Sync button.
•
Off. The router finished booting and is working normally.
•
Solid white. The router is resetting to factory default settings.
•
Solid magenta. The router cannot connect to the Internet. See Cannot Access the
• Internet on page 131.
This satellite is included when you buy an Orbi router. The ring LED is located on the top.
Pulsing white. The satellite is booting.
•
Blue for three minutes. The connection between the satellite and the router is
• good.
Amber for three minutes. The connection between the satellite and the router is
• fair.
Magenta. The satellite failed to sync to the router. See The Router and Satellite Do
• Not Sync on page 129.
Off. The satellite synced to the router and is working normally.
•

Add-On Orbi Pro Satellite LEDs

The following table describes the LED behavior for an add-on Orbi Pro satellite (model SRS60) that was purchased separately from the Orbi Pro kit.
User Manual11Overview
Orbi Pro
Table 2. Orbi Pro add-on satellite (model SRS60) LED description
LED BehaviorLED
Power LED
Add-on satellite ring LED
The Power LED is located above the Power On/Off button on the rear panel.
Solid green. Power is on.
•
Solid amber. The satellite is rebooting.
•
Blinking amber. The satellite is resetting to factory default settings.
•
Blinking red. The firmware is corrupted.
•
Off. Power is not supplied.
•
Optional add-on satellites are sold separately and can be added to your Orbi network. The ring LED is located on the top.
Pulsing white. The satellite is booting.
•
Solid white. The satellite is ready to sync to the router (press the Sync button).
•
Blue for three minutes. The connection between the satellite and the router is good.
•
Amber for three minutes. The connection between the satellite and the router is fair.
•
Magenta. The satellite is not connected to the router or is not getting an IP address.
•
Off. The satellite synced to the router and is working normally.
•

Wall Mount or Ceiling Mount Orbi Pro

Your package contains wall-mounting and ceiling-mounting items. Before you can wall mount or ceiling mount your Orbi Pro router (model SRR60) or Orbi Pro satellite (model SRS60), you must attach the mount base and cover to your router or satellite.

Wall-Mount Your Orbi Pro

After you attach the mount base and cover to your router or satellite, you can mount your router or satellite to the wall.
User Manual12Overview
Orbi Pro
To wall mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with the provided screws.
2. Attach the mount cover to the mount base.
3. Use the wall anchors with screws to attach the wall bracket to the wall.
4. Slide the mount base onto the wall bracket.

Ceiling-Mount Your Orbi Pro

The following instructions require a drop ceiling.
User Manual13Overview
Orbi Pro
To ceiling mount your router or satellite:
1. Place your Orbi router or satellite on the mount base and attach the router or satellite to the base with the provided screws.
2. Attach the mount cover to the mount base.
3. Attach the T-bracket to the ceiling bracket with the T-bracket screws.
4. Loosen the screw so that the locking plate can slide.
5. Secure the T-bracket to the T-bar and tighten the screw.
User Manual14Overview
Orbi Pro
6. Slide the mount base into the ceiling bracket.

Labels

The Orbi Pro router label shows the login information, the WiFi network name and password, the router’s MAC address, and the router’s serial number. The following is an example of what the router label might look like:
Figure 3. Orbi Pro router label
The Orbi Pro satellite label shows the WiFi network name and password, the satellite’s MAC address, and the satellite’s serial number. The following is an example of what the satellite label might look like:
User Manual15Overview
Orbi Pro
Figure 4. Orbi Pro satellite label

Connect Your Orbi Pro Router

If you want to connect your Orbi Pro router to an existing gateway, we recommend that you turn off your existing gateway’s WiFi.
To cable your router:
1.
Unplug your modem’s power, leaving the modem connected to the wall jack for your Internet service.
If your modem uses a battery backup, remove the battery, and then put the battery back in.
2. Plug in and turn on your modem.
3.
Connect your modem to the Internet port of your router with the Ethernet cable that came with your router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
5.
If the Power LED does not light, press the Power On/Off button on the rear panel of the router.
User Manual16Overview
Orbi Pro

Place Your Satellite

Your satellites must be within range of your router’s WiFi signal in order for it to sync with the router. Use the satellite’s ring LED to help you determine where to place your satellite.

Sync Your Orbi Pro Satellite

The sync process for your Orbi Pro satellite depends on whether your satellite came with your Orbi Pro WiFi System, or if your satellite is an add-on satellite.

Sync a Satellite from an Orbi Pro WiFi System

The Orbi Pro WiFi System includes an Orbi Pro router and a Orbi Pro satellite. The Orbi pro satellite in the WiFi system is preset to automatically find and sync to the WiFi signal from the Orbi Pro router in the same WiFi system.
To sync your Orbi Pro satellite:
1. Place your satellite. For more information, see Place Your Satellite on page 17.
2. Connect the satellite to a power source.
3.
If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite ring LED pulses white. The satellite automatically finds the Orbi router’s WiFi signal and attempts to sync to the Orbi router.
The satellite ring LED lights one of the following colors for about three minutes and then turns off:
Blue. The Orbi router and satellite successfully synced, and the connection
•
between the router and satellite is good.
Amber. The Orbi router and satellite successfully synced, and the connection
•
between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
Magenta. The Orbi router and satellite failed to sync.
•
User Manual17Overview
Orbi Pro
4.
If the satellite ring LED is magenta, move the satellite closer to the router and then sync the satellite to the router:
a.
Press the Sync button on the back of the router.
b.
Within two minutes, press the Sync button on the back of the satellite. The satellite attempts to sync to the Orbi router. The satellite ring LED lights blue,
amber, or magenta as described in Step 3 of this procedure and then turns off.

Sync an Add-On Orbi Pro Satellite

If you already set up an Orbi Pro router and satellite are adding an optional add-on Orbi Pro satellite (sold separately), follow these steps.
To sync your add-on Orbi Pro satellite:
1. Place your satellite. For more information, see Place Your Satellite on page 17.
2. Connect the satellite to a power source.
3.
If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4.
Wait about two minutes for the satellite ring LED to light solid white.
5.
Press the Sync button on the back of the satellite and within two minutes, press the Sync button on the back of your Orbi router.
The satellite ring LED pulses white, then lights one of the following colors for about three minutes, and then turns off:
Blue. The Orbi router and satellite successfully synced, and the connection
•
between the router and satellite is good.
Amber. The Orbi router and satellite successfully synced, and the connection
•
between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
Magenta. The Orbi router and satellite failed to sync. Move the satellite closer
•
to the router and try again.

Add Satellites to Your Network Using the Router Web Interface

You can use the router web interface to add a satellite to your Orbi network.
User Manual18Overview
Orbi Pro
To add a satellite to your Orbi network using the router web interface:
1.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com. A login window opens.
3. Enter the router admin user name and password. The user name is admin. The default password is password. The user name and
password are case-sensitive.
The BASIC Home page displays.
4. Select Add Orbi Satellite. The Place Your Satellite page displays.
5. Follow the instructions about where to place your satellite in your house.
6. Connect the satellite to a power source.
7.
If the Power LED on the back of the satellite does not light, press the Power On/Off button.
8. Click the NEXT button.
9.
Wait about two minutes for the satellite’s ring LED to light solid white.
10. Press the Sync button on the satellite. The satellite’s ring LED pulses white.
11.
Click the SYNC button in the router web interface. The router attempts to sync with the satellite.
The satellite’s ring LED lights one of the following colors for about three minutes and then turns off:
Blue. The Orbi router and satellite successfully synced, and the connection
•
between the router and satellite is good.
Amber. The Orbi router and satellite successfully synced, and the connection
•
between the router and satellite is fair. Consider moving the Orbi satellite closer to the Orbi router.
Magenta. The Orbi router and satellite failed to sync. Move the satellite closer
•
to the router and try again.
User Manual19Overview
Orbi Pro

Set Up Your Orbi Network With the NETGEAR Insight App

You can use the NETGEAR Insight app to set up your Orbi network.
To find the app, search for NETGEAR Insight in the Apple App Store or Google Play Store. Then launch the NETGEAR Insight app on your mobile device and follow the prompts. For more information about the NETGEAR Insight app, visit https://www.netgear.com/insight/.
User Manual20Overview
2

Connect to the Orbi Pro Network and Access the Router

To manage your Orbi Pro router and any Orbi Pro satellites that are connected to your Orbi Pro network, you must manage them from your Orbi Pro router web interface.
This chapter contains the following sections:
• Connect to the Network
• Types of Logins
• Use a Web Browser to Access the Router
• Change the Language
21
Orbi Pro

Connect to the Network

You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

Wired Connection

You can connect your computer to the router using an Ethernet cable and join the router’s local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Power LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3.
Connect the other end of the Ethernet cable to one of the router’s Ethernet ports. Your computer connects to the local area network (LAN). A message might display
on your computer screen to notify you that an Ethernet cable is connected.

WiFi Connection

To find and select the WiFi network:
1. Make sure that the router or satellite is receiving power (its Power LED is lit).
2.
On your WiFi-enabled computer or mobile device, find and select the WiFi network. The WiFi network name is on the router label. The WiFi network name is the same
for the router and the satellite in the Orbi WiFi System.
Note: If you bought the router and the satellite separately, their default WiFi network names are different.
3. Join the WiFi network and enter the WiFi password. The password is on the router label.
Your WiFi-enabled computer or mobile device connects to the WiFi network.

WiFi Connection Using WPS

You can connect to the router’s WiFi network with Wi-Fi Protected Setup (WPS) or you can find and select the WiFi network.
User Manual22Connect to the Orbi Pro Network
and Access the Router
Orbi Pro
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Power LED is lit).
2.
Check the WPS instructions for your computer or WiFi device.
3. Press the Sync button on the router.
4. Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections.
Your computer or mobile device connects to the WiFi network.

Types of Logins

Separate types of logins serve different purposes. It is important that you understand the difference so that you know which login to use when.
Types of logins:
Internet service login. The login that your Internet service provider (ISP) gave you
• logs you in to your Internet service. Your service provider gave you this login
information in a letter or some other way. If you cannot find this login information, contact your service provider.
WiFi network key or password. Your router and satellite are preset with the same
• WiFi network name (SSID) and password for WiFi access. This information is on the
router label and the satellite label.
Router login. This logs you in to the router interface from a web browser as admin.
•

Use a Web Browser to Access the Router

When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the router to view or change its settings. The first time you access the router, the NETGEAR installation assistant automatically checks to see if your router can connect to your Internet service.

Automatic Internet Setup

You can set up your router automatically, or you can use a web browser to access the router and set up your router manually. Before you start the setup process, get your ISP information and make sure that the computers and devices in the network use the settings described here.
User Manual23Connect to the Orbi Pro Network
and Access the Router
Orbi Pro
When your Internet service starts, your Internet service provider (ISP) typically gives you all the information needed to connect to the Internet. For DSL service, you might need the following information to set up your router:
The ISP configuration information for your DSL account
•
ISP login name and password
•
Fixed or static IP address settings (special deployment by ISP; this setting is rare)
•
If you cannot locate this information, ask your ISP to provide it. When your Internet connection is working, you no longer need to launch the ISP login program on your computer to access the Internet. When you start an Internet application, your router automatically logs you in.
Installation and basic setup takes about 15 minutes to complete.
To automatically set up your router:
1.
Turn the router on by pressing the On/Off button.
2. Make sure that your WiFi-enabled computer or mobile device is connected to the router with an Ethernet cable (wired) or wirelessly with the preset security settings listed on the label.
Note: If you want to change the router’s WiFi settings, use a wired connection to avoid being disconnected when the new WiFi settings take effect.
3. Launch a web browser. The page that displays depends on whether you accessed the router before:
The first time that you set up the Internet connection for your router, the browser
•
goes to orbilogin.com, and the Orbi login page displays.
If you already set up the Internet connection, enter orbilogin.com in the address
•
field for your browser to start the installation process.
4. Follow the onscreen instructions. The router connects to the Internet.
5.
If the browser does not display the web page, do the following:
Make sure that the computer is connected to one of the four LAN Ethernet ports
•
or over WiFi to the router.
Make sure that the router is receiving power, and that its Power LED is lit.
•
Close and reopen the browser or clear the browser cache.
•
and Access the Router
User Manual24Connect to the Orbi Pro Network
Orbi Pro
Browse to orbilogin.com.
•
If the computer is set to a static or fixed IP address (this setting is uncommon),
•
change it to obtain an IP address automatically from the router.
6.
If the router does not connect to the Internet, do the following: a. Review your settings.
b. Make sure that you selected the correct options and typed everything correctly.
c.
Contact your ISP to verify that you are using the correct configuration information.
d. Read Troubleshooting on page 128.
If problems persist, register your NETGEAR product and contact NETGEAR technical support.

Log In to Orbi Web Interface

When you log in to the Orbi, the browser displays the router web interface. You can use the router web interface to change the router or satellite settings.
To log in to your Orbi:
1.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com. A login window opens.
3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.

Change the Language

By default, the language is set as Auto.
To change the language:
1.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com. A login window opens.
User Manual25Connect to the Orbi Pro Network
and Access the Router
Orbi Pro
3. Enter the router admin user name and password. The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4.
In the upper right corner, select a language from the menu.
5.
When prompted, click the OK button to confirm this change. The page refreshes with the language that you selected.
and Access the Router
User Manual26Connect to the Orbi Pro Network
3

Specify Your Internet Settings

Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.
This chapter contains the following sections:
• Use the Internet Setup Wizard
• Manually Set Up the Internet Connection
• Specify IPv6 Internet Connections
• Change the MTU Size
27
Orbi Pro

Use the Internet Setup Wizard

You can use the Setup Wizard to detect your Internet settings and automatically set up your router.
To use the Setup Wizard:
1.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com. A login window opens.
3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Setup Wizard. The Setup Wizard page displays.
5. Select the Yes radio button. If you select No, you are taken to the Internet Setup page (see Manually Set Up the
Internet Connection on page 28).
6. Click the Next button. The Setup Wizard searches your Internet connection for servers and protocols to
determine your ISP configuration and checks your operation mode.

Manually Set Up the Internet Connection

You can view or change the router’s Internet connection settings.

Specify an Internet Connection Without a Login

To specify the Internet connection settings:
1.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com. A login window opens.
User Manual28Specify Your Internet Settings
Orbi Pro
3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet. The Internet Setup page.
5. Leave the Does your Internet connection require a login No radio button selected.
6.
If your Internet connection requires an account name or host name, type it in the Account Name (If Required) field.
7.
If your Internet connection requires a domain name, type it in the Domain Name (If Required) field.
For the other sections in this page, the default settings usually work, but you can change them.
8. Select an Internet IP Address radio button:
Get Dynamically from ISP. Your ISP uses DHCP to assign your IP address. Your
•
ISP automatically assigns these addresses.
Use Static IP Address. Enter the IP address, IP subnet mask, and the gateway IP
•
address that your ISP assigned. The gateway is the ISP router to which your router connects.
9. Select a Domain Name Server (DNS) Address radio button:
Get Automatically from ISP. Your ISP uses DHCP to assign your DNS servers.
•
Your ISP automatically assigns this address.
Use These DNS Servers. If you know that your ISP requires specific servers, select
•
this option. Enter the IP address of your ISP’s primary DNS server. If a secondary DNS server address is available, enter it also.
10. Select a Router MAC Address radio button:
Use Default Address. Use the default MAC address.
•
Use Computer MAC Address. The router captures and uses the MAC address
•
of the computer that you are now using. You must use the one computer that the ISP allows.
Use This MAC Address. Enter the MAC address that you want to use.
•
11. Click the Apply button. Your settings are saved.
User Manual29Specify Your Internet Settings
Orbi Pro
12. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Troubleshooting
on page 128.

Specify an Internet Connection That Uses a Login

To view or change the basic Internet setup:
1.
Launch a web browser from a computer or mobile device that is connected to your Orbi network.
2. Enter orbilogin.com. A login window opens.
3. Enter the admin user name and password. The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select Internet. The Internet Setup page displays.
5. Select the Does your Internet connection require a login Yes radio button. The page adjusts.
6. From the Internet Service Provider menu, select the encapsulation method: The selections are PPPoE, PPTP, or L2TP.
7.
In the Login field, enter the login name your ISP gave you. This login name is often an email address.
8.
In the Password field, type the password that you use to log in to your Internet service.
9.
If your ISP requires a service name, type it in the Service Name (if Required) field.
10. From the Connection Mode menu, select Always On, Dial on Demand, or Manually Connect.
11.
To change the number of minutes until the Internet login time out, in the Idle Timeout (In minutes) field, type the number of minutes.
This is how long the router keeps the Internet connection active when no one on the network is using the Internet connection. A value of 0 (zero) means never log out.
User Manual30Specify Your Internet Settings
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