NETGEAR NETGEAR WAX615 User guide
User Manual
Insight Managed WiFi 6 AX3000
Access Point
WAX615
NETGEAR, Inc.
350 E. Plumeria DriveJuly 2022
San Jose, CA 95134, USA202-12568-03
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Support and Community
Visit netgear.com/support to get your questions answered and access the latest
downloads.
You can also check out our NETGEAR Community for helpful advice at
community.netgear.com.
Regulatory and Legal
Si ce produit est vendu au Canada, vous pouvez accéder à ce document en français
canadien à https://www.netgear.com/support/download/.
(If this product is sold in Canada, you can access this document in Canadian French at
https://www.netgear.com/support/download/.)
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
For NETGEAR’s Privacy Policy, visit https://www.netgear.com/about/privacy-policy.
By using this device, you are agreeing to NETGEAR’s Terms and Conditions at
https://www.netgear.com/about/terms-and-conditions. If you do not agree, return the
device to your place of purchase within your return period.
Do not use this device outdoors. The PoE source is intended for intra building connection
only.
Applicable to 6 GHz devices only: Only use the device indoors. The operation of 6 GHz
devices is prohibited on oil platforms, cars, trains, boats, and aircraft, except that
operation of this device is permitted in large aircraft while flying above 10,000 feet.
Operation of transmitters in the 5.925-7.125 GHz band is prohibited for control of or
communications with unmanned aircraft systems.
Trademarks
© NETGEAR, Inc., NETGEAR, and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Revision History
Number
CommentsPublish DatePublication Part
July 2022202-12568-03
May 2022202-12568-02
We revised the following sections:
About the local browser user interface and NETGEAR Insight on page
•
10
Connect to the access point for initial configuration on page 23
•
Connect over WiFi using the NETGEAR Insight app on page 23
•
Connect over the Internet using the NETGEAR Insight Cloud Portal on
•
page 26
Connect over WiFi to the local browser UI for initial configuration on
•
page 28
We made minor changes and improvements to multiple other sections.
We removed information about a 9/16 in. (15 mm) T-bar, which is not
supported as a mounting option (see Mount the Access Point to a Wall
or Ceiling on page 249).
We revised the following sections to document the option to let the access
point check for new firmware:
Connect over WiFi to the local browser UI for initial configuration on
•
page 28
Connect over the LAN to the local browser UI for initial configuration
•
on page 33
Configure the access point offline using a directly connected computer
•
on page 38
We revised Connect the access point as an extender to a root access point
using the Insight app on page 54 and added Connect the access point
as an extender to a root access point using the Cloud Portal on page 50.
First publication.March 2022202-12568-01
3
Contents
Chapter 1 Introduction
About the local browser user interface and NETGEAR Insight....10
Additional documentation................................................................10
Chapter 2 Hardware Overview
Unpack the access point....................................................................12
Top panel with LEDs...........................................................................12
Hardware interfaces...........................................................................14
Access point label..............................................................................15
Safety instructions and warnings for an indoor access point........16
Chapter 3 Install the Access Point in Your Network and Access It
for Initial Configuration
Position your access point for best performance...........................20
Set up and connect the access point to your network...................21
Connect to the access point for initial configuration.....................23
Connect over WiFi using the NETGEAR Insight app.................23
Connect over the Internet using the NETGEAR Insight Cloud
Portal................................................................................................26
Connect over WiFi to the local browser UI for initial
configuration..................................................................................28
Connect over the LAN to the local browser UI for initial
configuration..................................................................................33
Configure the access point offline using a directly connected
computer.........................................................................................38
Log in to the access point after initial setup....................................43
What to do if you get a browser security warning..........................44
Chapter 4 Install the Access Point in an Insight Instant Mesh WiFi
Network
What are a root access point and an extender access point?......47
What is an Insight Instant Mesh WiFi network?...............................48
Requirements for placing an extender access point in a mesh WiFi
network................................................................................................49
Connect the access point as an extender to a root access point using
the Cloud Portal..................................................................................50
4
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Install the NETGEAR Insight app to manage an Insight Instant Mesh
WiFi network.......................................................................................53
Connect the access point as an extender to a root access point using
the Insight app....................................................................................54
Chapter 5 Manage the Basic WiFi Features for a WiFi network
Set up an open or secure WiFi network..........................................60
View or change the settings of a WiFi network...............................69
Remove a WiFi network.....................................................................70
Hide or broadcast the SSID for a WiFi network..............................71
Change the VLAN ID for a WiFi network.........................................72
Change the authentication and encryption for a WiFi network....73
Enable or disable PMF for a WiFi network......................................77
Disable or enable a WiFi network or set up a WiFi activity
schedule..............................................................................................78
Enable or disable band steering with 802.11k RRM and 802.11v
WiFi network management...............................................................80
Chapter 6 Manage the Basic Radio Features
Manage the basic WiFi settings for the radios................................83
Turn a radio on or off.........................................................................86
Change the WiFi mode for a radio...................................................87
Change the channel width for a radio.............................................89
Change the guard interval for a radio.............................................90
Change the output power for a radio..............................................92
Change the channel for a radio........................................................93
Manage Quality of Service for a WiFi radio.....................................94
Chapter 7 Set Up and Manage a Captive Portal
Set up a click-through captive portal for a WiFi network..............97
Set up an external captive portal for a WiFi network...................100
Register and configure Facebook Wi-Fi for the access point.....103
Set up a Facebook Wi-Fi captive portal for a WiFi network........105
Unregister the access point from Facebook Wi-Fi.......................106
Chapter 8 Manage Access and Security
Block specific URLs and keywords for Internet access................109
Manage user accounts.....................................................................111
Add a user account......................................................................111
Change the time-out period for a user session.......................112
Change the settings for a user account....................................113
Remove a user account...............................................................114
Manage local MAC access control lists.........................................115
Manually set up a MAC access control List...............................116
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Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Import an existing MAC access control list..............................119
Manage neighbor AP detection.....................................................122
Enable neighbor access point detection and move access points
to the Known AP List....................................................................123
Import an existing neighbor access point list in the Known AP
List..................................................................................................125
Set up RADIUS servers.....................................................................128
Chapter 9 Manage the Local Area Network and IP Settings
Disable the DHCP client and specify a fixed IP address..............132
Enable the DHCP client...................................................................133
Set the 802.1Q VLAN and management VLAN............................135
Set an existing domain name..........................................................137
Enable or disable Spanning Tree Protocol...................................138
Enable or disable the network integrity check function..............139
Enable or disable IGMP snooping.................................................140
Enable or disable Ethernet LLDP....................................................141
Enable or disable UPnP...................................................................142
Chapter 10 Manage and Maintain the Access Point
Change the management mode to NETGEAR Insight or
Web-browser....................................................................................145
Change the country or region of operation..................................147
Change the admin user account password..................................148
Change the system name................................................................149
Specify a custom NTP server...........................................................150
Set the time zone..............................................................................151
Manage the syslog settings.............................................................152
Manage the firmware of the access point.....................................153
Let the access point check for new firmware and update the
firmware........................................................................................154
Manually download firmware and update the access point...155
Revert to the backup firmware...................................................157
Use an SFTP server to update the access point.......................158
Manage the configuration file of the access point.......................160
Back up the access point configuration....................................160
Restore the access point configuration.....................................161
Reboot the access point from the local browser UI.....................163
Schedule the access point to reboot.............................................164
Return the access point to its factory default settings.................165
Use the Reset button to reset the access point........................165
Use the local browser UI to reset the access point..................166
Enable SNMP and manage the SNMP settings............................167
Manage the LEDs.............................................................................169
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Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Chapter 11 Monitor the Access Point and the Network
Display the access point Internet, IP, and system settings..........172
Display the WiFi radio settings.......................................................175
Display unknown and known neighbor access points................178
Display client distribution, connected clients, and client trends.180
View WiFi and Ethernet traffic, traffic and ARP statistics, and channel
utilization...........................................................................................183
View or download tracked URLs.....................................................185
View, save, download, or clear the logs........................................187
View a WiFi bridge connection.......................................................189
View alarms and notifications.........................................................190
Chapter 12 Manage the Advanced WiFi Features for a WiFi network
Set NAT mode or Bridge mode for addressing and traffic.........193
Enable or disable client isolation for a WiFi network...................194
Enable or disable URL tracking for a WiFi network......................196
Change the format of the DHCP offer messages in a WiFi
network..............................................................................................197
Select a MAC ACL for a WiFi network...........................................199
Set bandwidth rate limits for a WiFi network................................200
Configure advanced rate selection for a WiFi network...............202
Chapter 13 Set up a WiFi Bridge
WiFi base station, WiFi repeater, and WiFi bridge requirements.207
Set up a WiFi bridge between access points................................208
Chapter 14 Manage the Advanced Radio Features
Manage the advanced WiFi settings for the radios.....................212
Manage the maximum number of clients for a radio..................215
Manage the broadcast and multicast settings for a radio...........216
Manage load balancing for the radios..........................................218
Manage sticky clients.......................................................................220
Manage the ARP proxy....................................................................222
Chapter 15 Diagnostics and Troubleshooting
Perform a ping test...........................................................................224
Capture WiFi and Ethernet packets...............................................225
Quick tips for WiFi troubleshooting...............................................228
Troubleshoot with the LEDs............................................................229
Power/Cloud LED remains off....................................................230
Power/Cloud LED remains solid amber...................................230
Power/Cloud LED is blinking amber slowly, continuously.....231
7
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
The access point functions as a PoE PD and the Power/Cloud
LED remains solid amber............................................................231
Power/Cloud LED does not light blue in the NETGEAR Insight
management mode.....................................................................232
Power/Cloud LED does not stop blinking amber, green, and
blue................................................................................................233
2.4G or 5G WLAN LED is off.......................................................234
The extender access point and root access point cannot
connect..............................................................................................234
Troubleshoot WiFi connectivity for a WiFi client device.............236
Troubleshoot Internet browsing.....................................................237
You cannot log in to the access point over a LAN connection....237
Changes are not saved....................................................................238
You enter the wrong password and can no longer log in to the
access point.......................................................................................238
Troubleshoot your network using the ping utility........................239
Test the LAN path to your access point....................................240
Test the path from your computer to a remote device...........240
Appendix A Factory Default Settings and Technical Specifications
Factory default settings...................................................................243
Technical specifications...................................................................247
Appendix B Mount the Access Point to a Wall or Ceiling
Mounting parts.................................................................................250
Mount the access point on a wall...................................................251
Mount the access point to a T-bar..................................................252
Unmount the access point...............................................................256
8
1
Introduction
This manual is for the following NETGEAR Insight Managed WiFi 6 AX3000 Access Point
model WAX615.
Model WAX615, in this manual referred to as the access point, support IEEE 802.11ax,
four (2+2) streams of WiFi 6, and dual-band concurrent operation at 2.4 GHz and 5 GHz
with a combined throughput of 3000 Mbps (600 Mbps at 2.4 GHz and 2400 Mbps at
5 GHz). The 5 GHz radio supports 160 MHz bandwidth.
The access point functions as a Power over Ethernet plus (PoE+) powered device (PD)
in an existing network connected to a PoE+ switch. Model WAX615 supports an optional
power adapter for connection to a regular switch. The PoE+ Ethernet port supports a
high speed up to 2.5 Gbps.
This chapter contains the following sections:
• About the local browser user interface and NETGEAR Insight
• Additional documentation
Note: For more information about the topics that are covered in this manual, visit the
support website at netgear.com/support/.
Note: Firmware updates with new features and bug fixes are made available from time
to time at netgear.com/support/download/. You can check for and download new
firmware manually. If the features or behavior of your product does not match what is
described in this manual, you might need to update the firmware.
Note: In this manual, WiFi network means the same as SSID (service set identifier or
WiFi network name) or VAP (virtual access point). That is, when we refer to a WiFi network
we mean an individual SSID or VAP.
9
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
About the local browser user interface and NETGEAR Insight
This user manual describes the local browser user interface (UI), which you use if the
access point functions as a standalone access point.
NETGEAR Insight remote management offers additional features and add-on services
that are not available in standalone mode. For NETGEAR Insight Premium and Insight
Pro subscribers, the access point supports the NETGEAR Insight Cloud Portal and Insight
app:
Insight Cloud Portal: Lets you configure and manage the access point remotely
•
through the portal of the Insight cloud-based management platform.
Insight app: Lets you configure and manage the access point remotely from your
•
iOS or Android mobile device and connects to the Insight cloud-based management
platform.
For information about the NETGEAR Insight Cloud Portal and Insight app, visit the
following pages:
netgear.com/business/services/insight/subscription
•
netgear.com/support/product/insight.aspx
•
kb.netgear.com/000061848
•
If you install the access point as a NETGEAR Insight managed device, the settings for
features that you can manage through the Insight Cloud Portal and Insight app are
masked out in the local browser UI. However, using the local browser UI, you can still
manage the settings for certain features that might not yet be supported in Insight.
Additional documentation
The following documents are available at netgear.com/support/download/:
Installation guide
•
Data sheet
•
For information about the NETGEAR Insight Cloud Portal and Insight app, visit
netgear.com/business/services/insight/subscription and see the NETGEAR knowledge
base at netgear.com/support/product/insight.aspx.
User Manual10Introduction
2
Hardware Overview
The NETGEAR Insight Managed WiFi 6 AX3000 Access Point model WAX615 is an
indoor access point that supports the 2.4 GHz and 5 GHz WiFi bands.
The chapter contains the following sections:
• Unpack the access point
• Top panel with LEDs
• Hardware interfaces
• Access point label
• Safety instructions and warnings for an indoor access point
11
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Unpack the access point
The package contains the following items:
NETGEAR WAX615 access point
•
Mounting plate
•
Metal bracket with T-bar, lock screw, and 4 short screws
•
3 tall screws and anchors for wall mounting
•
Installation guide
•
Note: Model WAX615 ships without a power adapter. Model WAX615AP ships with a
power adapter (the type of power adapter varies by region). If you ordered model
WAX615 but prefer to use the access point without a PoE+ connection, you can order
a power adapter separately.
For information about the mounting options, see Mount the Access Point to a Wall or
Ceiling on page 249.
Top panel with LEDs
The LEDs that provide the status of the access point are located on the top panel of the
access point.
Figure 1. Top panel with LEDs
User Manual12Hardware Overview
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Table 1. LED descriptions
DescriptionColorLED Icon
Power/Cloud LED
Solid amber initially and then blinking amber slowly: The access
point is starting or in the process of getting an IP address.
Solid green: The access point started up and functions either as a
standalone access point or as an Insight discovered access point that
is not connected to the Insight cloud-based management platform.
Solid blue: The access point functions in Insight mode and is
connected to the Insight cloud-based management platform.
Blinking amber fast: The access point is updating firmware or is
being reset to factory default settings.
Blinking multicolor: The access point is functioning in extender mode
and the mesh setup is in progress.
Solid amber during operation: The PoE power that the access point
received is not at the 802.3at (PoE+) level.
Off: No power is supplied to the access point.
Solid green: A 2.5 Gbps Ethernet link is detected on the LAN port.LAN LED
Blinking green: 2.5 Gbps traffic activity is detected on the LAN port.
Solid amber: An Ethernet link at a speed lower than 2.5 Gbps is
detected on the LAN port.
2.4 GHz WLAN LED
Blinking amber: Traffic activity at a speed lower than 2.5 Gbps is
detected on the LAN port.
Off: Either no Ethernet device is connected to the LAN port or no
Ethernet link is detected.
Solid green: The 2.4 GHz WiFi radio is on but no clients are
connected.
Solid blue: One or more WLAN clients are connected to the 2.4 GHz
WiFi radio.
Blinking blue: Traffic is detected on the 2.4 GHz WiFi radio.
Off: The 2.4 GHz WiFi radio is off.
User Manual13Hardware Overview
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Table 1. LED descriptions (Continued)
DescriptionColorLED Icon
Solid green: The 5 GHz WiFi radio is on but no clients are connected.5 GHz WLAN LED
Solid blue: One or more WLAN clients are connected to the 5 GHz
WiFi radio.
Blinking blue: Traffic is detected on the 5 GHz WiFi radio.
Off: The 5 GHz WiFi radio is off.
Note: For information about troubleshooting with the LEDs, see Troubleshoot with the
LEDs on page 229.
Hardware interfaces
The bottom panel of the access point provides the DC power connector for an optional
power adapter, Reset button, LAN/PoE+ port.
Figure 2. Hardware interfaces
The bottom panel contains the following components:
DC power connector: If you do not use a PoE+ switch to provide power to the
•
access point, connect an optional power adapter to the DC power connector.
LAN/PoE+ port: Use the LAN/PoE+ Gigabit Ethernet RJ-45 LAN port to connect the
•
access point to a PoE+ switch, or if you use an optional power adapter, to a non-PoE
switch.
If connected to 2.5 Gbps equipment, the LAN PoE+ port supports Ethernet speeds
up to 2.5 Gbps within your LAN. If your Internet connection, modem, router, and
switch support a speed of 2.5 Gbps, the access point’s Internet connection also
User Manual14Hardware Overview
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
functions at 2.5 Gbps. Otherwise, the Internet connection functions at 1 Gbps, which
is a common speed.
For more information about the LAN/PoE+ port connection, see Set up and connect
the access point to your network on page 21.
Reset button: You can use the Reset button to restart the access point or to reset
•
the access point to its factory default settings. To restart the access point, press the
Reset button for about two seconds. To reset the access point to factory default
settings, press the Reset button for 10 seconds or longer.
Note: If you added the access point to a NETGEAR Insight network location, you
must first use the Insight app or Insight Cloud Portal to remove the access point from
your Insight network location before the factory default settings function of the Reset
button is available. For more information, see Use the Reset button to reset the
access point on page 165.
Access point label
The access point label on the bottom panel shows the QR code, serial number, MAC
address, default WiFi network name (SSID), and network key (password) of the access
point.
Figure 3. Access point label location
User Manual15Hardware Overview
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Figure 4. Access point label
Safety instructions and warnings for an indoor access point
Use the following safety guidelines to ensure your own personal safety and to help
protect your system from potential damage.
To reduce the risk of bodily injury, electrical shock, fire, and damage to the equipment,
observe the following precautions:
This product is designed for indoor use only in a temperature-controlled and
•
humidity-controlled environment. Note the following:
-
For more information about the environment in which this product must operate,
see the environmental specifications in the appendix or the data sheet.
-
If you want to connect the product over an Ethernet cable to a device located
outdoors, the outdoor device must be properly grounded and surge protected,
and you must install an Ethernet surge protector inline between the indoor
product and the outdoor device. Failure to do so can damage the product.
-
Before connecting the product to outdoor cables or wired outdoor devices, see
https://kb.netgear.com/000057103 for additional safety and warranty information.
User Manual16Hardware Overview
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Failure to follow these guidelines can result in damage to your NETGEAR product,
which might not be covered by NETGEAR’s warranty, to the extent permissible by
applicable law.
Do not service the product except as explained in your product documentation.
•
Some devices should never be opened.
If any of the following conditions occur, unplug the product from its power source,
•
and then replace the part or contact your trained service provider:
- Depending on your product, the power adapter, power adapter cable, power
adapter plug, or PoE Ethernet cable is damaged.
-
An object fell into the product.
- The product was exposed to water.
- The product was dropped or damaged.
-
The product does not operate correctly when you follow the operating
instructions.
Keep the product away from radiators and heat sources. Also, do not block cooling
•
vents.
Do not spill food or liquids on your product components, and never operate the
•
product in a wet environment. If the product gets wet, see the appropriate section
in your troubleshooting guide, or contact your trained service provider.
Do not push any objects into the openings of your product. Doing so can cause fire
•
or electric shock by shorting out interior components.
Use the product only with approved equipment.
•
If applicable to your product, allow the product to cool before removing covers or
•
touching internal components.
Be sure that devices that are attached over Ethernet cables are electrically rated to
•
operate with the power available in your location.
Depending on your product, use only the supplied power adapter or an Ethernet
•
cable that provides PoE.
If your product uses a power adapter:
-
If you were not provided with a power adapter, contact your local NETGEAR
reseller.
-
The power adapter must be rated for the product and for the voltage and current
marked on the product electrical ratings label.
To help prevent electric shock, plug any system and peripheral power cables into
•
properly grounded power outlets.
User Manual17Hardware Overview
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
If applicable to your product, the peripheral power cables are equipped with
•
three-prong plugs to help ensure proper grounding. Do not use adapter plugs or
remove the grounding prong from a cable. If you must use an extension cable, use
a three-wire cable with properly grounded plugs.
Observe extension cable and power strip ratings. Make sure that the total ampere
•
rating of all products plugged into the extension cable or power strip does not
exceed 80 percent of the ampere ratings limit for the extension cable or power strip.
To help protect your system from sudden, transient increases and decreases in
•
electrical power, use a surge suppressor, line conditioner, or uninterruptible power
supply (UPS).
Position system cables, power adapter cables, and PoE Ethernet cables carefully.
•
Route cables so that they cannot be stepped on or tripped over. Be sure that nothing
rests on any cables.
Do not modify power adapters, power adapter cables, or plugs. Consult a licensed
•
electrician or your power company for site modifications.
Always follow your local and national wiring rules.
•
User Manual18Hardware Overview
3
Install the Access Point in Your Network and Access It for Initial Configuration
This chapter describes how you can install and access the access point in your network.
The chapter contains the following sections:
• Position your access point for best performance
• Set up and connect the access point to your network
• Connect to the access point for initial configuration
• Log in to the access point after initial setup
• What to do if you get a browser security warning
CAUTION: This device must be professionally installed. It is the installer’s responsibility
to follow local country regulations, including operations within legal frequency channels,
output power, and DFS requirements. The vendor, reseller, or distributor is not
responsible for illegal wireless operations. For more details, see the device’s terms and
conditions.
19
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Position your access point for best performance
Before you install and mount your access point as described in the installation guide or
an appendix to this manual, consider how you can position the access point for best
performance.
If you are within the access point WiFi range, you can connect any of your WiFi devices
to your WiFi network. The WiFi range can vary significantly depending on the physical
placement of your access point. For example, the thickness and number of walls the
WiFi signal passes through can limit the range.
Additionally, other WiFi devices in and around your office, home, yard, or campus, might
affect your access point’s signal. WiFi devices can be other access point, routers,
repeaters, WiFi range extenders, and any other devices that emit WiFi signals for network
access.
Tips for positioning your access point:
Place your access point near the center of the area where your computers and other
•
devices operate.
A line of sight between the access point and your WiFi devices is not required for
good performance.
If you use a power adapter, make sure that the access point is within reach of an AC
•
power outlet.
Place the access point in an elevated location, minimizing the number walls and
•
ceilings between the access point and your other devices.
Place the access point away from electrical devices such as these:
•
-
Ceiling fans
- Home security systems
- Microwaves
- Computers
-
Bases of cordless phones
- 2.4 GHz and 5.8 GHz cordless phones
Place the access point away from large metal surfaces, large glass surfaces, insulated
•
walls, and items such as these:
- Solid metal doors
- Aluminum studs
User Manual20Install the Access Point in Your
Network and Access It for Initial
Configuration
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
- Fish tanks
- Mirrors
- Brick
- Concrete
If you are using adjacent access points, use different radio frequency channels to reduce
interference.
Set up and connect the access point to your network
You can connect the access point to a Power over Ethernet plus (PoE+) switch in your
network. The switch must be connected to a network router that is connected to the
Internet. If you use a PoE+ connection, the access point does not require a power
adapter.
Note: Depending on the product ordered, the package might not include a power
adapter. You power up the access point by connecting it to a PoE+ switch. If you ordered
a package without a power adapter but do not want to use a PoE+ connection, you can
still order a power adapter as an option.
If connected to 2.5 Gbps equipment, the access point LAN PoE+ port supports Ethernet
speeds up to 2.5 Gbps within your LAN. The following figure show a NETGEAR
MS510TXUP switch, which supports speeds of 2.5 Gbps and higher, as well as PoE+. If
your Internet connection, modem, router, and switch support a speed of 2.5 Gbps, the
access point’s Internet connection also functions at 2.5 Gbps. Otherwise, the Internet
connection functions at 1 Gbps, which is a common speed.
Network and Access It for Initial
Configuration
User Manual21Install the Access Point in Your
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Figure 5. Set up the access point with a PoE+ connection to your network
To set up the access point with an Ethernet connection to your network:
1. Connect an Ethernet cable to the LAN 1/PoE+ port on the access point.
2.
Connect the other end of the Ethernet cable to a port on a switch that is connected
to your network and to the Internet.
The access point requires 802.3at (PoE+) input.
Note: For optimal functioning, make sure that you use an 802.3at (PoE+) switch and
not an 802.3af (PoE) switch. If the Power LED remains solid amber after the access
point started up, the access point might receive insufficient PoE power. For more
information, see The access point functions as a PoE PD and the Power/Cloud LED
remains solid amber on page 231.
While the access point is starting or in the process of getting an IP address from a
DHCP server (or router functioning as a DHCP server) in your network, the
Power/Cloud LED initially lights solid amber and then blinks amber slowly. After
about two minutes, the Power/Cloud LED turns solid green or solid blue and the
access point is ready for you to perform the initial configuration.
For information about accessing the access point for initial configuration, see Connect
to the access point for initial configuration on page 23.
Network and Access It for Initial
Configuration
User Manual22Install the Access Point in Your
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Connect to the access point for initial configuration
After you set up the access point, you can use several methods to connect to it for initial
configuration.
For remote management of the access point (and of multiple devices and networks),
you can use the NETGEAR Insight app on an iOS or Android mobile device or the
NETGEAR Insight Cloud Portal on a computer or tablet. If you use the access point in a
standalone configuration, you can use the local browser UI on a computer or tablet. For
more information, see About the local browser user interface and NETGEAR Insight on
page 10.
For information about using the Insight app or the Insight Cloud Portal, see one of the
following sections:
Connect over WiFi using the NETGEAR Insight app on page 23
•
Connect over the Internet using the NETGEAR Insight Cloud Portal on page 26
•
For information about using the local browser UI, see one of the following sections:
Connect over WiFi to the local browser UI for initial configuration on page 28
•
Connect over the LAN to the local browser UI for initial configuration on page 33
•
Configure the access point offline using a directly connected computer on page 38
•
Note: If your network does not include a DHCP server (or a router that functions as a
DHCP server) and you do not perform the initial configuration of the access point as
described in one of these sections, you can connect only five clients to the access point
and the access point can provide an IP address to only five clients. To prevent this
situation, make sure that you perform the initial configuration of the access point.
Connect over WiFi using the NETGEAR Insight app
The NETGEAR Insight app is available for Insight Premium and Insight Pro subscribers.
You can install the NETGEAR Insight app on an iOS or Android mobile device and set
up the access point (and perform many other tasks as well).
For more information about the Insight app, visit the following pages:
netgear.com/business/services/insight/subscription
•
netgear.com/support/product/insight.aspx
•
kb.netgear.com/000061848
•
Network and Access It for Initial
Configuration
User Manual23Install the Access Point in Your
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Your NETGEAR account is also your Insight account. Your NETGEAR account credentials
let you log in as an Insight Premium user, or if you upgrade to an Insight Pro account,
as an Insight Pro user.
To connect to the access point over WiFi using an iOS or Android mobile device:
1.
On your mobile device, go to the app store, search for NETGEAR Insight, and
download the Insight app.
2. On your mobile device, connect over WiFi to the access point’s setup WiFi network
using one of the following methods:
Scan the QR code: Scan the QR code on the access point label on the bottom
•
of the access point to connect to the setup WiFi network.
Connect manually: The setup WiFi network is on the access point label and is
•
shown in the format NETGEARxxxxxx-SETUP, where xxxxxx is the last six
hexadecimal digits of the access point’s MAC address. The default password is
sharedsecret.
3. Launch the Insight app.
4.
If you do not already have an Insight account, you can create an account now.
For information about creating an Insight Premium account or upgrading to an
Insight Pro account, visit kb.netgear.com/000044343.
5.
Enter the email address and password for your NETGEAR account and tap LOG IN.
6. Add a new network location where you want to add the access point by tapping the
Next button, and then tapping OK.
You can also select an existing network location.
The device admin password that you entered for the new network location replaces
the existing admin password on all devices that you add to the network location.
In most situations, Insight detects the access point automatically, which can take
several minutes.
Network and Access It for Initial
Configuration
User Manual24Install the Access Point in Your
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
7.
To add the access point to your network location, do one of the following:
If the access point is automatically detected and listed in the Insight Manageable
•
Devices section, tap the icon for the access point, and then tap the ADD DEVICE
button.
If the access point is not automatically detected, or you prefer to use another
•
method to add the access point, tap the + icon in the top bar, and do one of the
following:
- Tap the SCAN BARCODE OR QR CODE button, and then scan the access
point’s code, which is on the access point label.
- Tap the Enter Serial Number and MAC Address link, and then manually
enter the access point’s serial number and MAC address, which are on the
access point label.
8.
If prompted, name the access point and tap the Next button.
The access point automatically updates to the latest Insight firmware and Insight
location configuration. This might take up to 10 minutes, during which time the
access point will restart.
The access point is now an Insight-managed device that is connected to the Insight
cloud-based management platform. If the Power/Cloud LED was solid green, it lights
solid blue.
You can use the Insight app or Insight Cloud Portal to configure and manage the
access point.
Note: If you add the access point to a NETGEAR Insight network location and manage
the access point through the Insight app or Insight Cloud Portal, the admin password
for the access point changes. That is, the Insight network password for that location
replaces the admin password. To access the local browser UI, you must then enter the
Insight network password and not the admin password. If you later decide to remove
the access point from the Insight network location or change the management mode
to Web-browser mode (see Change the management mode to NETGEAR Insight or
Web-browser on page 145), you must continue to use the Insight network password to
access the local browser UI until you manually change the admin password on the access
point.
Network and Access It for Initial
Configuration
User Manual25Install the Access Point in Your
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Connect over the Internet using the NETGEAR Insight Cloud Portal
The Insight Cloud Portal is available for Insight Premium or Insight Pro subscribers. To
use the NETGEAR Insight Cloud Portal to configure and manage the access point, the
access point must already be connected to the Internet.
For more information about the Insight Cloud Portal, visit the following pages:
netgear.com/business/services/insight/subscription
•
netgear.com/support/product/insight.aspx
•
kb.netgear.com/000061848
•
Your NETGEAR account is also your Insight account. Your NETGEAR account credentials
let you log in as an Insight Premium user, or if you upgrade to an Insight Pro account,
as an Insight Pro user.
To connect to the access point over the Internet through the Insight Cloud Portal:
1. Make sure that the access point is connected to the Internet.
2. On a computer or tablet, visit insight.netgear.com.
The NETGEAR Account Login page displays.
3.
If you do not already have an Insight account, you can create an account now.
For information about creating an Insight Premium account or upgrading to an
Insight Pro account, visit kb.netgear.com/000044343.
4.
Enter the email address and password for your NETGEAR account and click the
NETGEAR Sign In button.
5.
Only if you are an Insight Pro user, select the organization to which you want to add
the access point.
6. Add a new network location where you want to add the access point, or select an
existing network location.
7. Click the + (Add Device) button.
Note: If you are an Insight Pro user, you can either add a single device or you can
add multiple Insight managed devices by uploading a device list as a CSV file.
8. In the Add New Device pop-up page, enter the access point’s serial number and
MAC address, and then click Go.
The serial number and MAC address are on the access point label.
User Manual26Install the Access Point in Your
Network and Access It for Initial
Configuration
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
9.
After Insight verifies that the access point is a valid product, you can optionally change
the device name of the access point, and then click Next.
When the access point is successfully added to the portal, a page displays a
confirmation that setup is in progress.
Note: If the access point is online but Insight does not detect the access point, the
firewall at the physical location where the access point is located might prevent
communication with the Insight cloud. In that situation, add port and DNS entries
for outbound access to the firewall. For more information, see
kb.netgear.com/000062467.
The access point automatically updates to the latest Insight firmware and Insight
location configuration. This might take up to 10 minutes, during which time the
access point will restart.
The access point is now an Insight managed device that is connected to the Insight
cloud-based management platform. If the Power/Cloud LED was solid green, it lights
solid blue.
You can use the Insight Cloud Portal or Insight app to configure and manage the
access point.
Note: If you add the access point to a NETGEAR Insight network location and manage
the access point through the Insight app or Insight Cloud Portal, the admin password
for the access point changes. That is, after you add the access point to an Insight network
location, the Insight network password for that location replaces the admin password.
To access the local browser UI, you must then enter the Insight network password and
not the admin password. If you later decide to remove the access point from the Insight
network location or change the management mode to Web-browser mode (see Change
the management mode to NETGEAR Insight or Web-browser on page 145), you must
continue to use the Insight network password to access the local browser UI until you
manually change the admin password on the access point.
Network and Access It for Initial
Configuration
User Manual27Install the Access Point in Your
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
Connect over WiFi to the local browser UI for initial configuration
This section describes how to connect to the access point for the first time over WiFi
using a WiFi-enabled computer or mobile device (without using the NETGEAR Insight
app) and complete the initial configuration.
To connect over WiFi to the local browser UI for initial configuration:
1. From your computer or mobile device, connect over WiFi to the access point’s setup
WiFi network using one of the following methods:
Scan the QR code: Scan the QR code on the access point label on the bottom
•
of the access point to connect to the setup WiFi network.
Connect manually: The setup WiFi network is on the access point label and is
•
shown in the format NETGEARxxxxxx-SETUP, where xxxxxx is the last six
hexadecimal digits of the access point’s MAC address. The default password is
sharedsecret.
2. On the computer or mobile device, launch a web browser and, in the address bar,
enter http://aplogin.net.
Note: You can use http://aplogin.net only during initial setup of the access point.
Your browser might display a security warning because of the self-signed certificate
on the access point, which is expected behavior. You can proceed, or add an
exception for the security warning. For more information, see What to do if you get
a browser security warning on page 44.
3.
Enter the access point user name and default password.
Network and Access It for Initial
Configuration
User Manual28Install the Access Point in Your
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
The user name is admin. The default password is password. The user name and
password are case-sensitive.
4. Select the Web-browser radio button.
Note: After you save the basic settings that are shown on the page, the Day Zero
Easy Setup page no longer displays when you log in. Instead, the login page displays.
After you log in, the Dashboard page displays.
5.
To let the access point check for the latest firmware, click the Check for Upgrade
button (the button is not shown in the previous figure).
If new firmware is available for the access point, we recommend that you upgrade
the firmware. After the firmware upgrade completes, the access point restarts. When
the access point is ready, go back to Step 1 of this procedure.
6.
Enter the settings that are described in the following table.
User Manual29Install the Access Point in Your
Network and Access It for Initial
Configuration
Insight Managed WiFi 6 AX3000 Access Point Model WAX615
DescriptionSetting
Country/Region
Time Zone
DHCP Client
AP Name
From the menu, select the country and region in which the access point is operating.
Note: Make sure that the country is set to the location where the device is operating. You
are responsible for complying with the local, regional, and national regulations that are
set for channels, power levels, and frequency ranges.
Note: It might not be legal to operate the access point in a region other than the regions
listed in the menu. If your country or region is not listed, check with your local government
agency.
From the menu, select the time zone for the country and region in which the access point
is operating.
By default, the DHCP client of the access point allows the access point to receive an IP
address from a DHCP server (or router that functions as a DHCP server) in your network.
To set up the access point with a static (fixed) IP address, do the following:
a. Select the Disable radio button.
Additional fields display.
b. Specify the IP address, IP subnet mask, IP address of the default gateway, and IP address
of the DNS server.
As an option, enter a new name for the access point. The name must contain alphanumeric
characters, must contain at least one alphabetical character, cannot be longer than 15
characters, and can contain hyphens but cannot start or end with a hyphen.
By default, the access point name is Netgearxxxxxx, in which xxxxxx represents the last six
hexadecimal digits of the access point’s MAC address.
AP Login New
Password
Enter a new admin password. This is the password that you must use to log in to the access
point’s local browser UI. (It is not the password that you use for WiFi access.)
The password must be 8 to 63 characters in length and must contain at least one uppercase
letter, one lowercase letter, and one number. The following special characters are allowed:
! @ # $ % ^ & * ( )
Save the password for future use.
Network and Access It for Initial
Configuration
User Manual30Install the Access Point in Your
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