NetComm NB16DG User Manual

N600 Dual Band WiFi Gigabit Modem Router

NB16DG

USER GUIDE

NetComm Wireless NB16DG User Guide

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DOCUMENT VERSION

DATE

1.0 - Initial document release

May 2013

The information contained herein is proprietary to NetComm Wireless Limited. No part of this document may be translated, transcribed, reproduced, in any form, or by any means without prior written consent of NetComm Wireless Limited.

Note: This document is subject to change without notice.

Save Our Environment

When this equipment has reached the end of its useful life, it must be taken to a recycling centre and processed separately from domestic waste.

The cardboard box, the plastic contained in the packaging, and the parts that make up this device can be recycled in accordance with regionally established regulations. Never dispose of this electronic equipment along with your household waste. You may be subject to penalties or sanctions under the law. Instead, ask for disposal instructions from your municipal government.

Please be responsible and protect our environment.

This manual covers the following products:

NetComm Wireless NB16DG

Table 1 - Document Revision History

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NetComm Wireless NB16DG User Guide 3

Table of Contents

Table of Contents ..........................................................................................................................................................................3

Overview.........................................................................................................................................................................................4

Introduction ................................................................................................................................................................................................... 4

Target Users.................................................................................................................................................................................................. 4

Prerequisites ................................................................................................................................................................................................. 4

Notation ........................................................................................................................................................................................................ 4

Product Introduction ......................................................................................................................................................................5

Product Overview .......................................................................................................................................................................................... 5

Package Contents ......................................................................................................................................................................................... 5

Product Features ........................................................................................................................................................................................... 6

Physical Dimensions and Indicators .............................................................................................................................................7

LED Indicators ............................................................................................................................................................................................... 7

Physical Dimensions ...................................................................................................................................................................................... 8

NB16DG Default Settings .............................................................................................................................................................................. 8

Interfaces .......................................................................................................................................................................................9

Safety and Product Care ............................................................................................................................................................. 10

Transport and Handling ............................................................................................................................................................... 10

Installation and Configuration of the NB16DG ........................................................................................................................... 11

Placement of your NB16DG ......................................................................................................................................................................... 11

Avoid obstacles and interference .................................................................................................................................................................. 11

Cordless Phones ......................................................................................................................................................................................... 11

Choose the “Quietest” Channel for your Wireless Network ............................................................................................................................ 11

Hardware installation ................................................................................................................................................................................... 12

Connecting via a cable ................................................................................................................................................................................. 12

Connecting wirelessly .................................................................................................................................................................................. 12

Web Based Configuration Interface ............................................................................................................................................ 13

First-time Setup Wizard ............................................................................................................................................................................... 13

ADSL .................................................................................................................................................................................................. 14

WAN ................................................................................................................................................................................................... 15

Basic View .................................................................................................................................................................................................. 19

Status ................................................................................................................................................................................................. 19

Wireless 2.4GHz .................................................................................................................................................................................. 20

Wireless 5GHz ..................................................................................................................................................................................... 20

Advanced Configuration ............................................................................................................................................................................... 23

Network Setup .................................................................................................................................................................................... 26

Forwarding Rules ................................................................................................................................................................................. 42

Security Settings.................................................................................................................................................................................. 45

Advanced Settings .............................................................................................................................................................................. 52

Toolbox ............................................................................................................................................................................................... 64

Additional Product Information ................................................................................................................................................... 66

Establishing a wireless connection ............................................................................................................................................................... 66

Windows XP (Service Pack 3)............................................................................................................................................................... 66

Windows Vista ..................................................................................................................................................................................... 66

Windows 7 .......................................................................................................................................................................................... 66

Mac OSX 10.6 ..................................................................................................................................................................................... 66

Troubleshooting........................................................................................................................................................................................... 67

Using the indicator lights (LEDs) to Diagnose Problems ......................................................................................................................... 67

Technical Data ............................................................................................................................................................................. 68

Electrical Specifications................................................................................................................................................................................ 68

Environmental Specifications / Tolerances .................................................................................................................................................... 68

Legal & Regulatory Information ................................................................................................................................................... 69

Intellectual Property Rights ........................................................................................................................................................................... 69

Customer Information .................................................................................................................................................................................. 69

Consumer Protection Laws .......................................................................................................................................................................... 69

Product Warranty ........................................................................................................................................................................................ 70

Limitation of Liability ..................................................................................................................................................................................... 70

Contact ......................................................................................................................................................................................... 71

NetComm Wireless NB16DG User Guide

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Overview

Introduction

This manual provides information related to the installation, operation, and use of the NB16DG.

Target Users

The individual reading this manual is presumed to have a basic understanding of telecommunications terminology and concepts.

Prerequisites

Before continuing with the installation of your NB16DG, please confirm that you comply with the minimum system requirements below.

An activated ADSL or configured WAN connection.

Computer with Windows, Macintosh, or Linux-based operating systems with a working Ethernet adapter with TCP/IP Protocol installed.

A Web Browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari etc.

Wireless Computer System Requirements:

Computer with a working 802.11b, 802.11g or 802.11n wireless adapter.

Notation

The following symbols are used in this manual:

Indicates a note requiring attention.

Indicates a note providing a warning.

Indicates a note providing useful information.

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NetComm Wireless NB16DG User Guide 5

Product Introduction

Product Overview

Powerful dual-band wireless router with support for ADSL. Creates instant Wireless hotspots to share the Internet connection of a DSL/Cable connection. Supports Wireless N standard with data speeds up to 600Mbps. One Gigabit WAN port for alternate wired Internet connection (NBN/Cable/Satellite via Ethernet). Four Gigabit LAN ports to connect wired devices like PCs or gaming consoles. Ensures connectivity and business continuity with auto Internet failover from ADSL to Ethernet WAN. Easy Wi-Fi Protected Setup (WPS) by the single touch of a button to establish a secure wireless connection. Full Wireless security - WEP, WPA, WPA2. Browser based interface for configuration and management: OS independent and easy to use.

Speeds are dependent on network coverage. The total number of Wi-Fi users can also affect data speeds. Maximum wireless signal rate and coverage values are derived from IEEE Standard 802.11g and 802.11n specifications. Actual wireless speed and coverage are dependent on network and environmental conditions included but not limited to volume of network traffic, building materials and construction/layout.

Download assistant.

Package Contents

The NB16DG package consists of:

N600 Dual Band WiFi Gigabit Modem Router. Quick Start Guide. Power Supply Unit. Ethernet Cable (RJ-45). Wireless Security Card. Warranty Card.

If any of these items are missing or damaged, please contact NetComm Wireless Support immediately by visiting the NetComm Wireless Support website at: http://www.netcommwireless.com/contact-forms/support

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Product Features

The NetComm NB16DG integrates an ADSL modem, dual-band wireless LAN and a full Gigabit Ethernet interface into one unit. Connection to the Internet is achieved through the ADSL modem, or via a connection to the NB16DG’s WAN port, providing you with the flexibility to choose how you access the Internet.

The NB16DG’s automatic failover ensures you are always connected by activating the Ethernet connection should the ADSL connection drop out.

Users are able to share a single Internet connection via both a wired and wireless connection to the NB16DG. With two built-in antennas providing a 2 transmit, 2 receive (2T2R) 802.11n concurrent dual band wireless access point, this router provides wireless speeds of up to 600Mbps. On top of this, the NB16DG has four gigabit LAN ports for high-speed wired connections to multiple devices.

The NB16DG also includes advanced security features such as VPN pass-through, a wide array of wireless security options and a built-in firewall.

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NetComm Wireless NB16DG User Guide 7

LED INDICATOR

ICON

COLOUR

DEFINITION

Power

Off

The NB16DG is powered off

Blue

The NB16DG is powered on and operating normally

Blue Flashing

The NB16DG is starting up

ADSL

Off

No ADSL configuration present

Blue

The NB16DG is connected to the Internet via an xDSL service

Blue Flashing

The NB16DG is attempting to connect to the xDSL service

WWW

Off

No Internet configuration present

Red

The NB16DG is connected via a 3G service

Flashing Red

Data is being sent or received via the 3G service

Blue

The NB16DG is connected via an xDSL service

Flashing Blue

Data is being sent or received via the xDSL service

Purple

The NB16DG is connected via an Ethernet WAN service

Flashing Purple

Data is being sent or received via the Ethernet WAN service

LAN 1-4

Off

No device is connected to the Ethernet LAN port

Blue

A device is connected to the Ethernet LAN port

Flashing Blue

Data is being sent or received via the Ethernet LAN port

WAN

Off

No device is connected to the Ethernet WAN port

Blue

A device is connected to the Ethernet WAN port

WiFi

Off

WiFi is disabled on the NB16DG

Blue

WiFi is enabled on the NB16DG

Flashing Blue

The NB16DG is waiting for a WPS PBC connection

Physical Dimensions and Indicators

LED Indicators

The NB16DG has been designed to be placed on a desktop. All of the cables exit from the rear for easy organization. The display is visible on the front of the NB16DG to provide you with information about network activity and the device status. See below for an explanation of each of the indicator lights.

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NB16DG DIMENSIONS

Length

215 mm

Width

145 mm

Height

37 mm

Weight

386 grams

LAN (MANAGEMENT)

Static IP Address

192.168.20.1

Subnet Mask

255.255.255.0

Default Gateway

192.168.20.1

WIRELESS (WIFI)

SSID

(Refer to the included Wireless Security Card)

Security

WPA-SPK/WPA2-PSK (mixed mode)

Security Key

(Refer to the included Wireless Security Card)

NB16DG WEB INTERFACE ACCESS

Username

admin

Password

admin

215mm

145mm

37mm

Physical Dimensions

The following page lists the physical dimensions of the NB16DG.

NB16DG Default Settings

The following tables list the default settings for the NB16DG.

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NetComm Wireless NB16DG User Guide 9

NUMBER

INTERFACE

DESCRIPTION

Power Jack

Connection point for the included power adapter. Connect the power supply here.

Power button

Turns the NB16DG on or off.

WPS/RESET button

Activate the WiFi WPS (2.4GHz) function by press/hold the WPS/RESET button for 3 seconds. Activate the WiFi WPS (5GHz) function by press/hold the WPS/RESET button for 5 seconds. Activate the RESET function by press/hold the WPS/RESET button for 15 seconds.

LAN 1-4

Gigabit Ethernet LAN ports. Connect your Ethernet based devices to one of these ports for highspeed internet access.

WAN

Gigabit WAN port for connection to a WAN network.

ADSL

Use the provided RJ-11 cable to connect the router to the telephone line operating your xDSL service.

2 3 4 6 5

Interfaces

The following interfaces are available on the NB16DG:

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Safety and Product Care

With reference to unpacking, installation, use and maintenance of your electronic device, the following basic guidelines are recommended:

Do not use or install this product near water to avoid fire or shock hazard. For example, near a bathtub, kitchen sink, laundry tub, or near a swimming pool. Also, do not expose the equipment to rain or damp areas (e.g. a wet basement).

Do not connect the power supply cord on elevated surfaces. Allow it to lie freely. There should be no obstructions in its path and no heavy items should be placed on the cord. In addition, do not walk on, step on or mistreat the cord.

To safeguard the equipment against overheating, make sure that all openings in the unit that offer exposure to air are unobstructed.

WARNING Disconnect the power line from the device before servicing.

Transport and Handling

When transporting the NB16DG, it is recommended to return the product in the original packaging. This ensures the product will not be damaged.

In the event the product needs to be returned, ensure it is securely packaged with appropriate padding to prevent damage during courier transport.

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NetComm Wireless NB16DG User Guide 11

Installation and Configuration of the NB16DG

Placement of your NB16DG

The wireless connection between your NB16DG and your WiFi devices will be stronger the closer your connected devices are to your NB16DG. Your wireless connection and performance will degrade as the distance between your NB16DG and connected devices increases. This may or may not be directly noticeable, and is greatly affected by the individual installation environment.

If you have concerns about your network’s performance that might be related to range or obstruction factors, try moving the

computer to a position between three to five meters from the NB16DG in order to see if distance is the problem.

Note: While some of the items listed below can affect network performance, they will not prohibit your wireless network from functioning; if you are concerned that your network is not operating at its maximum effectiveness, this checklist may help.

If you experience difficulties connecting wirelessly between your WiFi Devices and your NB16DG, please try the following steps:

In multi-storey homes, place the NB16DG on a floor that is as close to the centre of the home as possible. This may mean placing the NB16DG on an upper floor. Try not to place the NB16DG near a cordless telephone that operates at the same radio frequency as the NB16DG (2.4GHz).

Avoid obstacles and interference

Avoid placing your NB16DG near devices that may emit radio “noise,” such as microwave ovens. Dense objects that can inhibit wireless communication include:

Refrigerators Washers and/or dryers Metal cabinets Large aquariums Metallic-based, UV-tinted windows If your wireless signal seems weak in some spots, make sure that objects such as those listed above are not blocking the signal’s path (between your devices and the NB16DG).

Cordless Phones

If the performance of your wireless network is impaired after considering the above issues, and you have a cordless phone:

Try moving cordless phones away from your NB16DG and your wireless-enabled computers.

Unplug and remove the battery from any cordless phone that operates on the 2.4GHz band (check manufacturer’s

information). If this fixes the problem, your phone may be interfering with the NB16DG. If your phone supports channel selection, change the channel on the phone to the farthest channel from your wireless network. For example, change the phone to channel 1 and move your NB16DG to channel 11. See your phone’s user manual for detailed instructions. If necessary, consider switching to a 900MHz or 5GHz cordless phone.

Choose the “Quietest” Channel for your Wireless Network

In locations where homes or offices are close together, such as apartment buildings or office complexes, there may be wireless networks nearby that can conflict with your wireless network. Use the Site Survey capabilities found in the Wireless Utility of your wireless adapter to locate any other wireless networks that are available (see your wireless adapter’s user manual), and switch your Router and computers to a channel as far away from other networks as possible.

Experiment with more than one of the available channels, in order to find the clearest connection and avoid interference from neighbouring cordless phones or other wireless devices.

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Hardware installation

1. Connect the power adapter to the Power socket on the back of the NB16DG.

2. Plug the power adapter into the wall socket and switch on the power.

3. Wait approximately 60 seconds for the NB16DG to power up.

Connecting via a cable

1. Connect the yellow Ethernet cable provided to one of the ports marked ‘LAN’ at the back of the NB16DG.

2. Connect the other end of the yellow Ethernet cable to your computer.

3. Wait approximately 30 seconds for the connection to establish.

4. Open your Web browser, and enter http://192.168.20.1 into the address bar and press enter.

5. Follow the steps to set up your NB16DG.

Connecting wirelessly

1. Ensure Wi-Fi is enabled on your device (computer/laptop/Smartphone).

2. Scan for wireless networks in your area and connect to the network name that matches the Wireless network name

configured on the NB16DG.

Note: Refer to the included Wireless Security Card for the default SSID and wireless security key of your NB16DG

3. When prompted for your wireless security settings, enter the Wireless security key configured on the NB16DG.

4. Wait approximately 30 seconds for the connection to establish.

5. Open your Web browser, and enter http://192.168.20.1 into the address bar and press Enter.

6. Follow the steps to set up your NB16DG.

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NetComm Wireless NB16DG User Guide 13

Web Based Configuration Interface

First-time Setup Wizard

Please follow the steps below to configure your NB16DG Wireless router via the web based configuration wizard.

Open your web browser (e.g. Internet Explorer/Firefox/Safari) and type http://192.168.20.1/ into the address bar at the top of the window.

At the login screen, type admin in the username and password field, then click the Login button.

admin

Note:

1. Click on Yes, let’s get started with the wizard.

is the default username and password for the unit.

The wizard assists you in configuring the router and entering the information required to setup your Internet connection.

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2. From the WAN Interface pull down menu, select the type of Internet connection you would like to use. You can select from:

ADSL

Mobile Broadband

WAN

ADSL

a. Select the type of ADSL connection. You can select from:

b. Enter the Username and Password as supplied by your Internet Service Provider. c. Enter the appropriate VCI and VPI as supplied by your Internet Service Provider d. Click Next to continue.

PPP over ATM (or PPPoA)

PPP over Ethernet (or PPPoE)

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NetComm Wireless NB16DG User Guide 15

WAN

Select the type of WAN connection:

Dynamic IP Address

a. Enter the Host Name (Optional) b. Enter the MAC Address of your device which is registered with the ISP

Static IP Address

a. Enter the Static IP Address b. Enter the Static Subnet Mask c. Enter the Static Gateway d. Enter the Static Primary and Secondary DNS.

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PPP over Ethernet (or PPPoE)

Enter the PPPoE Username and Password supplied by your service provider.

PPTP

a. Enter the Server IP Address/Name b. Enter the PPTP Account and PPTP Password.

L2TP

a. Enter the Server IP Address/Name b. Enter the PPTP Account and PPTP Password.

Click Next when you have entered the required details.

3. If you want to change the 2.4GHz Wireless network settings, you can do so on this page. You can enable or disable the

Wireless network, select whether to broadcast your SSID or not and change the Wireless network name. Change the settings as needed and click Next.

(If you wish to use the default settings, click Next)

4. You can change the WiFi 2.4GHz security key if you wish by using the Security Key Type drop down list and then typing in a

new security key in the Security Key field. The Security key must be at least 8 characters long. Click Next to continue.

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NetComm Wireless NB16DG User Guide 17

5. If you want to change the 5GHz Wireless network settings, you can do so on this page. You can enable or disable the

Wireless network, select whether to broadcast your SSID or not and change the Wireless network name. Change the settings as needed and click Next.

(If you wish to use the default settings, click Next)

6. You can change the WiFi 5GHz security key if you wish by using the Security Key Type drop down list and then typing in a

new security key in the Security Key field. The Security key must be at least 8 characters long. Click Next to continue.

7. If you want to change the system username or password, enter the new username in the Desired Username field and then

enter the new password into both the Desired Password and Retype Password fields and then click Next. (If you do not wish to change the password, leave the fields blank and click Next).

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8. Confirm the setup information and click Finish if everything is correct. You can also click Back to go back and change any of

the previously configured settings.

When you click Finish, the wizard applies your settings and the Advanced Status view is displayed. Your Dual Band WiFi Modem Router is ready to use.

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NetComm Wireless NB16DG User Guide 19

Basic View

When you log in to the router, the Basic View is displayed. Basic View gives you the most important information at a glance.

Status

The Status tab displays the following information:

ADSL Line Status

ADSL Sync Speed

The current WAN IP Address

Number of clients connected on Wireless 2.4GHz

Number of clients connected on Wireless 5GHz

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Wireless 2.4GHz

The wireless tab displays the following options for the 2.4GHz network:

Turn Wireless (WiFi) on or off

Turn SSID Broadcast on or off

Set the SSID (WiFi Network Name)

Set the Wireless Security Key

If you make any changes to the Wireless 2.4GHz configuration, Click the Save and apply the changes button to make these changes active.

Wireless 5GHz

The wireless tab displays the following options for the 5GHz network:

Turn Wireless (WiFi) on or off

Turn SSID Broadcast on or off

Set the SSID (WiFi Network Name)

Set the Wireless Security Key

If you make any changes to the Wireless 5GHz configuration, Click the Save and apply the changes button to make these changes active.

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NetComm Wireless NB16DG User Guide 21

ADSL

The following configuration options are available on the ADSL tab:

Username

Password

Protocol

VPI Number

VCI Number

To configure your xDSL connection, enter the username and password as supplied by your xDSL service Provider.

Select the applicable protocol for your xDSL service. You can select from:

PPP over Ethernet (or PPPoE)

PPP over ATM (or PPPoA)

Enter the VPI Number (usually 8 for an xDSL service in Australia) and the VCI Number (usually 35 for an xDSL service in Australia) as supplied by your xDSL service Provider.

If you make any changes to the ADSL configuration, click the Save and apply the changes button to make these changes active.

Note: Saving any configuration changes on this page will make the xDSL connection the primary method of connecting to the Internet and disable the WAN connection.

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WAN

The WAN tab provides configuration options for your WAN connection. The available WAN types are:

Dynamic IP Address

Static IP Address

PPP over Ethernet

PPTP

L2TP

Select the correct WAN type and enter the appropriate information in the fields provided. When you have finished, click Save and apply the changes to make them active.

Note: Saving any configuration changes on this page will make the xDSL connection the primary method of connecting to the Internet and disable the ADSL connection.

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