Netatmo NSC01 Users Manual
WELCOME user manual
Netatmo camera NSC01
Version 1 / January 2015
Contents
What is the Netatmo WELCOME? ........................................................................................................... 3
How does it all work? .............................................................................................................................. 3
Configuration setup ................................................................................................................................. 4
Configuring with a smartphone or a tablet ......................................................................................... 4
Configuring with a computer (Mac/Windows/Linux) ......................................................................... 5
Power supply ........................................................................................................................................... 5
Power issues ............................................................................................................................................ 6
No data? .................................................................................................................................................. 6
Reason 1: Power supply is out............................................................................................................. 6
Reason 2: Wi-Fi signal is too weak ...................................................................................................... 6
Reason 3: Wi-Fi password has changed .............................................................................................. 6
Reason 4: Internet access is down ...................................................................................................... 6
Advanced troubleshooting ...................................................................................................................... 6
Camera’s MAC address ........................................................................................................................ 6
Advices for a better image .................................................................................................................. 7
App content ............................................................................................................................................. 8
Adding an accessory .............................................................................................................................. 11
Existing accessories ........................................................................................................................... 11
Set up process ................................................................................................................................... 11
Troubleshooting color codes ................................................................................................................. 12
Troubleshooting for gestures ................................................................................................................ 13
Technical specs ...................................................................................................................................... 14
What is the Netatmo WELCOME?
WELCOME is a smart home security camera that recognizes faces thanks to its face recognition
technology embedded. WELCOME sends the name of people it sees directly to your smartphone.
It works with a companion app (downloadable for smartphone or accessible through any web
browser). In app you can access three information:
- Who is home/away
- Watch livestreaming.
- Play back video events stored in the camera.
It is a stand-alone product and do not need another Netatmo product to run properly.
How does it all work?
When the Netatmo WELCOME camera is on, it films permanently its environment. The camera records
footage only when it detects a particular event. 3 types of events can be distinguished:
1) known people;
2) unknown faces;
3) movements;
Video processing is done locally by the processors of the camera.
All footages recorded by the camera are stored locally, in the embedded SD card.
Using your Wi-Fi access point (or the wired Ethernet), the camera sends events information (time,
snapshot, type of event) to your personal online Netatmo account.
When you launch the Netatmo WELCOME App, those information are downloaded from your personal
Netatmo account and displayed by the App.
If you want to visualize one event’s footage in particular, a secure connection (Https + VPN) is
established between your camera and your own smartphone/computer.
Configuration setup
Configuring with a smartphone or a tablet
1) Open your smartphone’s web-browser and go to: “welcome.netatmo.com”. You will be able
to download the WELCOME companion app (iOS and Android compatible).
You need internet access for this operation.
2) Power the camera with the provided micro-USB power supply wall adapter. A green light
shines during all the booting process.
WARNING: When you configure your Netatmo WELCOME camera with a smartphone or a
tablet, the camera must be powered all-time.
3) Turn the camera over to put it in pairing mode. A blue light will glow.
The phone/tablet connects with the camera using Bluetooth. You need to have your phone’s
Bluetooth turned on. To turn it on please visit the phone’s settings menu.
4) Once the camera and your phone correctly paired, the blue light will stop glowing.
5) Follow setup steps detailed in the App.
6) When asked in the app, (the blue light must have restarted to glow) turn back the camera in
its normal position. The light will shuts down.
7) Setup process is now complete!
Configuring with a computer (Mac/Windows/Linux)
1) Open your computer’s web-browser and go to: “welcome.netatmo.com”. You will be able to
download the WELCOME installer.
You need internet access for this operation.
2) Plug the camera to your computer with the the provided short USB cable. WELCOME’s LED
shines green during all the booting process. Then this light turns into a glowing white, meaning
the camera has been detected by your computer.
WARNING: When you configure your Netatmo WELCOME camera with a computer DO NOT
unplug the camera unless asked to.
3) Follow setup steps detailed in the installer. Light glowing will stop when setup process begins.
4) When asked in the installer, (the white light should have restarted to glow) you will be able to
unplug the camera, and place it wherever you wish in your home. You need now the provided
USB power wall adapter to power WELCOME.
5) Setup process is now complete!
When you configure your Netatmo WELCOME camera with a computer, the camera is not
connected to the wall adapter. It is only connected to the computer using the provided USB
cable (USB to micro-USB). No additional cable is needed.
Power supply
The camera is powered by a micro-USB (5V, 2A) wall adapter power supply. You must use the one
provided with WELCOME.
If you have any doubt about the camera is well powered on, just shake it smoothly. A green light will
light up. If not, check power issues part.
Power issues
1) Check if the micro usb power adapter is correctly plugged on both sides
2) Check if the micro sd card is correctly inserted in its slot.
No data?
Reason 1: Power supply is out
The camera may not be connected to the power source. Unplug the wall-adapter and plug it back in:
the camera should light up green
Reason 2: Wi-Fi signal is too weak
In this case, the camera is blinking in a yellow light.
If the camera is located too far away from your Wi-Fi router, or separated by solid obstacles such as
concrete walls, the camera might not be able to transmit data correctly. In that case, make sure to
bring the camera closer to your Wi-Fi router or access point. You can also use the provided Ethernet
cable and wire the camera.
If connectivity is back, the camera’s light stop blinking
Reason 3: Wi-Fi password has changed
In this case, the camera is blinking in a yellow light.
If you have changed your Wi-Fi password, the Netatmo WELCOME camera won’t be able to connect
your Wi-Fi network and upload data to your account. To fix this issue, use camera’s settings menu:
Home > Camera > Configure Wifi
If connectivity is back, the camera’s light stop blinking
Reason 4: Internet access is down
The Netatmo WELCOME camera can access your Wi-Fi router, but your internet access is not working.
If this occurs, please check your internet access.
Advanced troubleshooting
Camera’s MAC address
If needed, the camera’s MAC address is written at the bottom of the camera.
You can also read it directly from your camera’s settings menu: Home>Camera>MAC address
Advices for a better image
WELCOME has been designed for indoor use only.
Put WELCOME is front of your main door. Be sure it can captures faces.
Avoid monitoring windows areas: shadows, passersby or dazzling can
distort WELCOME’s relevance.
Place WELCOME on a flat surface (table, shelves …)
Do not place WELCOME on a heating surface.
Do not expose WELCOME to sun or water.
App content
In the App you have a main dashboard that shows the faces of the people who are home and away.
For each person you can see the time they have been seen last.
Then there is a live stream view. Click and see what is happening at home right now.
A button is also in the App to switch the camera on and off via the App.
A question mark in a green circle means the corresponding person is unknown.
There is also a timeline that summarizes all of the events: faces seen, movements detected, camera
switched on or off.
Last, you can access settings for each person. Here you define for whom to receive notifications, whom
to record on video. Settings for notifications and video recording are shared amongst all users. If one
user switches on notifications for Lily, all users will receive notifications for Lily.
Recording settings for Lily:
- Always: Welcome will store a footage each time it detects Lily
- On Arrival: Welcome will store a footage only when Lily’s state is changing from Away to Home
- Never: Welcome will never store any picture of Lily.
Here you can also enable your location to assist Welcome in confirming if you are home or away when
the camera does not see you.
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