Page 1
PRELIMINARY
!D Top
Firmware version 14.35 and newer
Manual OVR-line
Page 2
Page of 2 35 Manual OVR-line
Contents
1 Introduction _________________________________________________________________________________ 4
RFID Regions ______________________________________________________________________________ 4
CE WEEE __________________________________________________________________________________ 5
Battery disposal ___________________________________________________________________________ 5
2 Product overview ____________________________________________________________________________ 6
Box contents ______________________________________________________________________________ 6
Components ______________________________________________________________________________ 6
Dimensions _______________________________________________________________________________ 7
Connections _______________________________________________________________________________ 8
3 Preparing the installation ____________________________________________________________________ 10
Defining the system _______________________________________________________________________ 10
Detection distance, aisle width and label-free zone ____________________________________________ 10
RFID installation requirements ______________________________________________________________ 12
Orientation of products ____________________________________________________________________ 13
Device Management ______________________________________________________________________ 15
4 Executing the installation ____________________________________________________________________ 16
Removing the cover _______________________________________________________________________ 16
Physical installation - on the ceiling _________________________________________________________ 16
Physical installation - on the wall ___________________________________________________________ 18
Physical installation - with VESA compatible mount ____________________________________________ 18
Installing cabling and filters ________________________________________________________________ 19
Status LEDs ______________________________________________________________________________ 19
5 Configuring the installation ___________________________________________________________________ 23
Driver installation _________________________________________________________________________ 23
Recent browser ___________________________________________________________________________ 23
Connecting a laptop to the Renos unit _______________________________________________________ 24
Entering the configuration wizard ___________________________________________________________ 24
Authentication ___________________________________________________________________________ 24
Getting help in the wizard __________________________________________________________________ 25
Firmware version and System ID ____________________________________________________________ 25
Factory reset _____________________________________________________________________________ 25
Firmware change _________________________________________________________________________ 26
6 Integrating the installation with other systems __________________________________________________ 28
Software integration with API's _____________________________________________________________ 28
7 Servicing the installation _____________________________________________________________________ 29
Nedap Device Management ________________________________________________________________ 29
SNMP ___________________________________________________________________________________ 29
8 Troubleshooting ____________________________________________________________________________ 30
Page 3
Page of 3 35 Manual OVR-line
Physical installation _______________________________________________________________________ 30
Configuration ____________________________________________________________________________ 31
9 Regulatory information ______________________________________________________________________ 32
FCC and IC Compliance statement ___________________________________________________________ 32
FCC and IC Radiation Exposure Statement ____________________________________________________ 32
FCC Information to the user ________________________________________________________________ 32
10 About Nedap _______________________________________________________________________________ 34
About ___________________________________________________________________________________ 34
Contact __________________________________________________________________________________ 34
Page 4
Page of 4 35 Manual OVR-line
1 Introduction
The Nedap OVR-line products are wall- or ceiling-mounted integrated readers equipped with Ultra High
Frequency (UHF) RFID. The readers are specifically designed for in-store retail applications, such as Electronic
Article Surveillance (EAS), stock room to sales floor transition and goods receiving.
Knowledge Base articles
This manual provides an overview of the products, the installation and configuration. To obtain more
details on various topics or background information, several Knowledge Base articles are available,
and are referred to in this manual. You can find the Knowledge Base articles on the Nedap Retail
portal.
This manual covers the following products:
Article number Article name Technologies Model name FCC ID IC
9982191 ASSY OV37R RFID R1 GREY UHF RFID
9982205 ASSY OV37R RFID R2 GREY UHF RFID ASSY FLR RF CGDOVRRFID 1444A-OVRRFID
9982213 ASSY OV37R RFID R3 GREY UHF RFID
This manual is for Nedap Retail certified service engineers only.
This product contains no user serviceable parts. Nedap Retail equipment should be serviced only by
authorized Nedap Retail service engineers. They will ensure that service procedures and
replacement parts used will not affect performance.
RFID Regions
Region 1: Europe (ETSI EN 302 208), Armenia, Azerbaijan, Hong Kong, India, Jordan, Oman, Russia, Saudi
Arabia, South Africa, Tunisia and United Arab Emirates
Region 2: United States (FCC Part 15.247), Australia, Brazil, Argentina, Canada, Chile, Colombia, Costa Rica,
Dominican Republic, Israel, Mexico, New Zealand, Panama, Peru, Taiwan, Uruguay and Venezuela
Region 3: People's republic of China, Singapore, Hong Kong, Japan, Korea, Thailand and Vietnam
Page 5
Page of 5 35 Manual OVR-line
CE WEEE
This European Standard specifies a marking
of electrical and electronic equipment in accordance with Article 11(2) of Directive
2002/96/EC (WEEE); This is in addition to the marking requirement in Article 10(3) of this
Directive which requires producers to mark electrical and electronic equipment put on the
market after 13 August 2005 with a ‘crossed-out wheeled bin’ symbol.
that applies to electrical and electronic equipment falling under Annex IA of Directive
2002/96/EC, provided the equipment concerned is not part of another type of equipment that
does not fall within the scope of this Directive. Annex IB of Directive 2002/96/EC contains an
indicative list of the products, which fall under the categories set out in Annex IA of this
Directive;
that serves to clearly identify the producer of the equipment and that the equipment has been
put on the market after 13 August 2005.
Battery disposal
This product contains a non-rechargeable lithium battery. Replace only with the same or equivalent type
recommended by the manufacturer (Panasonic CR2032 lithium button cell). At the end of its useful life, under
various state and local laws, it may be illegal to dispose of this battery into the municipal waste stream. Check
with your local solid waste officials for details in your area for recycling options or proper disposal.
Caution
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
Page 6
Page of 6 35 Manual OVR-line
2 Product overview
There is only one variation within the OVR-line, one that supports UHF RFID technology.
In this document the following abbreviation will be used from here onwards:
'RFID technology' is an abbreviation for UHF RFID technology.
Box contents
Article number Article name Box contents
9982191 ASSY OV37R RFID R1 GREY
OV37 Integrated Reader with Renos, RFID reader and RFID antenna
Installation set
9982205 ASSY OV37R RFID R2 GREY
OV37 Integrated Reader with Renos, RFID reader and RFID antenna
Installation set
9982213 ASSY OV37R RFID R3 GREY
OV37 Integrated Reader with Renos, RFID reader and RFID antenna
Installation set
Components
The OVR-line of products are based on the Renos platform. The Renos platform is developed by Nedap Retail
specifically for retail applications. The OVR-line of products has several serviceable parts. These are explained
in the table and highlighted in the schematic drawings.
Page 7
Page of 7 35 Manual OVR-line
Number Component Description
1 Lights The red LED lights can be used for user feedback or alarms.
2
RFID
antenna
The RFID antenna.
3 RFID reader
The RFID reader takes care of reading RFID labels. It is connected to the Renos unit, and to the RFID
antennas.
4 Renos unit
The Renos unit is the main processing unit of an OVR product. It takes care of powering the system, data
communication between units and with the outside world.
5 Buzzer The buzzer can be used for user feedback or alarms.
Dimensions
The dimensions of the gates can be found in the drawings below.
Page 8
Page of 8 35 Manual OVR-line
The next picture shows the mounting plate, which can be used as a wall or ceiling mount, but also connected
to a VESA mount.
Connections
In the next picture a Renos unit is displayed, with a description of all its connectors and what they are used
for.
Page 9
Page of 9 35 Manual OVR-line
Number Connector Usage
1 50 ohm Not used in the OVR-line.
2 Infrared beams Connect to the lights.
3 Add-on Provide power and synchronization to add-ons, like the RFID reader.
4 Network IN Connected to the Network OUT of a previous Renos unit or a Power Inserter.
5 USB Connect accessories to Renos, like the RFID Reader.
6 Network OUT
Connected to the Network IN of a previous unit or a Power Inserter. Can also be left unconnected or
connected to the customer network.
7
Mini USB
service port
Connect your laptop to configure the Renos system.
8
RS485
connector
Not used in the OVR-line.
9
Buzzer
connector
Connect to the included buzzer.
The LED indicators on the Renos unit will be discussed later in this manual.
Page 10
Page of 10 35 Manual OVR-line
1.
2.
3.
3 Preparing the installation
When preparing an installation with OVR-line products, there are a few things that should be taken into
account:
Placement in relation to the environment (walls and other objects)
Orientation of the product
If the placement of the products is decided, the next step is to evaluate cabling and placement of Power
Inserters.
Defining the system
When a store requires readers to be placed at several locations, there needs to be a decision on how to
combine these readers into one or multiple systems. The following needs to be taken into account:
A different role is a different system. It is not possible to combine readers for Electronic Article
Surveillance (EAS) with readers for stock room to sales floor in one system. Both roles need different
systems with their own Power Inserter and customer network connection.
Within the EAS role, create as large systems as possible. To minimize interference between readers, the
Renos platform has a built-in synchronization mechanism for RFID technology. For this synchronisation
mechanism to work, the readers need to be connected in one system.
However, the maximum cable length requirements needs to be satisfied. If it is not possible to put all
the reader within a role in one system due to the maximum cable length requirements, you can split the
readers into two or more systems.
Stock room to sales floor and goods receiving
For the stock room to sales floor and goods receiving roles: when there is a different door or
entrance, build a separate system.
Detection distance, aisle width and label-free zone
The first decision to be made is how many readers you need, and where to place them. This depends on the
aisle width and detection height of the system. There is no fixed answer to this question, it depends on many
factors, like customer expectation, quality of the tags, the environment, etc.
The recommendations below are based on the Nedap RFID hard tag (for RFID).
We recommend to mount the reader between 2.5 m and 3.5 m (8.2 ft. to 11.5 ft.) height.
Page 11
Page of 11 35 Manual OVR-line
We recommend to place the readers at 2.5 m (8.2 ft.) aisle width.
Please note that only the recommended 'detection distance' or 'aisle width' is specified. Depending
on the tag used and the environment the gates are placed in, sometimes larger values are
obtainable. It is advised to test this, before using it in a store.
We recommend to have a label-free zone of more than 150 cm (4.9 ft.) from the center of the antenna.
Page 12
Page of 12 35 Manual OVR-line
RFID installation requirements
When RFID technology is used, there are different installation requirements to consider than with RF
technology. Since the RFID field is much less strict defined than with RF technology, there is a larger area
where tags could be detected. In contrary to RF, RFID is much less sensitive to coupling or interference issues.
Automatic tag muting
The RFID reader has a maximum read throughput of around 200 tag reads per second. This throughput is used
to monitor the status of the tags continuously. When many tags are placed close to or in the label-free zone, it
might be that the reader is 'too busy' with those tags, compared to other tags. This will impact the system
performance. If this happens, the reader will mute some tags, to have time remaining for other tags. This
feature is called . It might therefore be that some tags in the neighborhood of the systemautomatic tag muting
are muted, and will not cause an alarm when moved along the reader.
Metallic surfaces
As the RFID field is reflected by metallic surfaces, this might confuse the Dynamic Beam Steering algorithms
and influence (change or enlarge) the detection field. That is why we advise to avoid large metallic surfaces
(larger than an A3/Tabloid sheet of paper) in the neighborhood of readers.
Power Inserter
When the installation location of the products is clear, the location of Power Inserters need to be defined.
There is a maximum number of Renos units that can be connected to one Power Inserter, but that depends on
which technologies are used and the number of add-ons that are in use.
Page 13
Page of 13 35 Manual OVR-line
Number of Renos units per Power Inserter
230 V 115 V
6 5
Of course, it is also possible to put less Renos units on a Power Inserter.
Power Inserters
Please note that you can only use a Nedap Power Inserter (Power-over-Ethernet) to power Renos
systems. It is not possible to use generic Power-over-Ethernet switches or stand-alone inserters.
It is recommended that the Power Inserter is connected to an always-on power socket. This allows
continuous monitoring of the system, and remote firmware update during the night.
Orientation of products
Due to the orientation-sensitivity of the RFID antennas, the readers all need to be oriented in the same way.
Inside the reader there is a sticker indicating which orientation to mount the system, and which side the shop
floor should be in relation to the store exit. The location of the sticker is indicated in the next picture.
Page 14
Page of 14 35 Manual OVR-line
If this procedure is not executed correctly, the RFID technology will not work.
Cabling
As the basis placement and orientation is clear, the cabling needs to be put into place. Depending on the
technologies that are used, different cabling types are recommend. The OVR-line uses a daisy chain topology,
which means that all devices are connected as a chain: a cable from a Power Inserter OUT to a Renos unit IN,
from that Renos unit OUT to the next Renos unit IN, etc. The units are connected with an Ethernet cable only.
The maximum data communication length for an Ethernet cable is 100 meter (328 ft.). Therefore we
recommend the following maximum distances:
The maximum cable length in between two Renos units is 100 meter (328 ft.) - even if there is a Power
Inserter in between.
The maximum cable length from the Power Inserter to the last Renos unit powered by that Power
Inserter is also 100 meter (328 ft.)
When the cable lengths allow for it, we recommend to place the Power Inserter in the switch room. In
this way the customer only has to arrange an Ethernet outlet near the installation, and no power
sockets are needed. This could reduce the cost for installations significantly.
When a connection to the customer network is to be made for local access or Device Management, this
connection can be made from:
The customer network to the IN port of the Power Inserter.
The customer network to the OUT port of the last Renos unit in the chain.
The exact location needs to be configured during the configuration wizard.
Page 15
Page of 15 35 Manual OVR-line
Ethernet cable type
Please use Ethernet Cat. 5 cable or better with all 8 pairs connected.
Cable number Type of cable
1 Ethernet cable
Device Management
All the Renos-based products can be connected to the Nedap Device Management Service. This service
provides:
Monitoring. Critical system parameters are monitored 24/7. As soon as something is wrong with the
system, an alert is generated to the supporting partner.
Remote log-in. Via the Device Management portal it is possible for an authorized Nedap-certified
engineer to access the user interface of the system to make changes to the configuration or access
system logs.
Firmware update. It is possible to install new firmware releases remotely.
To use Device Management, please make sure that the following firewall ports are opened before installation:
TCP port 443 outgoing to *.nedapretail.com
This can be verified by connecting your laptop to the customer network, open your browser and navigate to
. You should see a special page there.https://api.nedapretail.com
It is also possible to do this via an HTTPS proxy, however, the remote log-in feature is not available then.
For more details, please see the Knowledge Base article on Device Management.
If Device Management is available at a certain site, it is possible to pre-configure a system, such that
the field engineer will have an easier job. For more information, please refer to the Knowledge Base
article on Pre-configuration.
Page 16
Page of 16 35 Manual OVR-line
1.
2.
4 Executing the installation
When all the preparations are taken into account, the installation can take place. This chapter will explain the
physical installation, placing the cabling and checking the status of the system.
The reader can be mounted both on the ceiling, on the wall or with a VESA-compatible mount.
Removing the cover
The cover can be removed by:
Gently pushing a screwdriver at the indicated location.
Hold the screwdriver in place, and slide the cover towards the indicated direction. It will come of the
unit.
Physical installation - on the ceiling
The included steel cabling set can be used to mount the unit on the ceiling. The steel cabling set should be
mounted in a 'V' shape (as indicated in the picture below), such that the unit will not easily swing due to wind
or heaters. When mounted in a 'A' shape this will easily happen.
Page 17
Page of 17 35 Manual OVR-line
1.
2.
3.
Follow the next steps when mounting the unit:
Mark the drilling holes on the ceiling.
Drill the holes and install a plug.
Mount the base unit (with the threaded rod) with a 4x40 screw.
Slide the steel cable through the bus unit (make sure the round sphere is on top).
Screw it on the base unit.
Slide the adjustable hook over the steel cable.
If you want to release it, press the indicated button on the hook.
When the installation is completed, place the mounting plate back in the unit. The mounting plate
doubles as dust protection for the inner components of the unit.
Page 18
Page of 18 35 Manual OVR-line
Physical installation - on the wall
The unit can be mounted on the wall using the include mounting bracket.
Attach the mounting plate with two screws to the wall.
Install all cabling to the reader.
Slide the reader over the mounting plate as indicated in the picture.
The mini USB service port is not accessible when the reader is mounted in this way. Configure the
unit before sliding it over the mounting plate.
Physical installation - with VESA compatible mount
The mounting plate has the following VESA compatible mounts:
Standard Pattern size Screw thread Screw length excl. bracket
MIS-D 75mm 75 x 75 mm (2.95 x 2.95 in.) M4 7.4 mm (291 mil)
MIS-D 100 x 100 mm (3.93 x 3.93 in.) M4 7.4 mm (291 mil)
The installation process is as follows:
Mount the VESA mount to the mounting plate.
Install all cabling to the reader.
Page 19
Page of 19 35 Manual OVR-line
Slide the reader over the mounting plate as indicated in the picture.
Installing cabling and filters
During the preparation phase, the exact cabling required was already determined. Now these cables can be
placed.
Ethernet cables
Connect the Ethernet cable from the OUT port with the IN port of the next Renos unit
First, in all aisles connect the Ethernet OUT port with the IN port of the next Renos unit, always following the
directions of the arrows in the cabling indicated by the image below.
Please make sure that every Ethernet cable created is tested for all 4 pairs (8 wires) with an Ethernet
cable tester. This to make sure that there are no errors appearing down the road.
Status LEDs
The electronics inside the unit has several status LEDs that can be used to discover the status of each part of
the electronics.
Page 20
Page of 20 35 Manual OVR-line
Renos unit
Led Color Status Explanation
1 Green
On There is a Renos unit connected to the OUT port of this unit
Off
There is Renos unit connected to the OUT port of this unitno
2 Blue
Blinking
There is device connected to the OUT port of this unitno
On There is a Power Inserter connected to the OUT port of this unit
3 Red
On There is an issue with the power supply at the OUT port of this unit (too little current drawn)
Blinking There is an issue with the power supply at the OUT port of this unit (too much current drawn)
Off
There is issue with the power supply at the OUT port of this unitno
4 Yellow
Blinking The operating system on the Renos unit is running
Off
The operating system on the Renos unit is runningnot
5 Green
Blinking The storage flash on the Renos unit is accessed
Off
The storage flash on the Renos unit is accessednot
6 Green
On The firmware on the Renos unit is running
Off
The firmware on the Renos unit is (yet) runningnot
Please refer to the Troubleshooting chapter later in this manual to resolve erroneous conditions.
Page 21
Page of 21 35 Manual OVR-line
Firmware error
If the Renos unit has a firmware error, the rightmost three LEDs (4, 5 and 6) will remain off when the
unit is powered. This can be solved by using a 'Local - single unit' firmware update, as is described
later on in this manual.
RFID reader
Led Color Status Explanation
1 Blue
On The RFID Reader is connected to the Renos firmware
Blinking The RFID Reader has received a command from the Renos firmware
Off
The RFID reader is connected to the Renos firmwarenot
2 Orange
Blinking slow The firmware on the RFID Reader is running
Off
The firmware on the RFID reader is runningnot
3 Red
On There is an error with the RFID output
Off
There is error with the RFID outputno
4 Green
On The RFID output is active
Blinking The reader is reading RFID labels
Off
The RFID output is activenot
5
Green
On
The RFID reader is powered by the Renos unit
Page 22
Page of 22 35 Manual OVR-line
Led Color Status Explanation
Off
The RFID reader is powered by the Renos unitnot
Status of LEDs before configuration
When the system is not configured yet, the RFID reader will not be active. This means that only the
'firmware running' orange LED is blinking.
Page 23
Page of 23 35 Manual OVR-line
5 Configuring the installation
To complete the configuration, the following tools are required.
Mini-USB cable.
Laptop with installed driver (if necessary) and recent browser.
Driver installation
To configure a Renos-based system, sometimes a driver needs to be installed. Please check the table below
whether you need to install a driver, based on your operating system.
Operating system Driver
Windows XP, Vista or 7 Download from portal
Windows 8 No need to install driver
Mac OS X No need to install driver
Linux No need to install driver
Once you have installed the driver, check if it works by plugging-in a Renos unit.
Recent browser
To configure the system, an HTML5 compatible browser should be installed on your laptop. The following
browsers (or higher) are officially supported:
Google Chrome
Mozilla Firefox 6 (or higher)
Apple Safari 6 (or higher)
Microsoft Internet Explorer 9 (or higher)
If you don't have one of these browsers installed on your laptop, please install them now.
Page 24
Page of 24 35 Manual OVR-line
Connecting a laptop to the Renos unit
You can connect your laptop via a Mini-USB cable to the service port on the Renos unit. You can choose any
Renos unit in the system.
It is advisable to use a long USB cable. This is more comfortable as you can find a good place to put
your laptop (instead of on top of stairs, or on the floor next to the antenna). Besides, some laptops
cause interference on the RF technology, so it is better to place them further away.
We advise to use a ferrite ringcore filter around the mini USB cable that is used to configure Renos.
These can be ordered as spare part with Nedap. Please refer to the Nedap Retail Portal for more
information.
Entering the configuration wizard
You can enter the configuration wizard by opening your browser, and navigating to:
http://192.168.133.1
Authentication
During the configuration, the user is required to authenticate himself. How this is done, is dependent on the
Device Management availability.
Page 25
Page of 25 35 Manual OVR-line
1.
2.
3.
4.
a.
b.
c.
5.
6.
7.
The system is connected to Device Management: you can directly enter your Nedap Retail username
and password.
The system is not connected to Device Management, and you don't have a Nedap Retail authentication
software or hardware dongle: choose one of the following steps:
If your laptop is able to connect to Device Management via a 3G dongle or Wi-Fi, you can use
this option to enter your username and password.
If that is not available, you can use your smartphone.
If your smartphone has no internet access, you can call our support to get an authentication
code.
Please contact support for more details on how to obtain a Nedap Retail username and password.
Getting help in the wizard
If something is not clear, each page has a question mark button in the top right corner. You can click this to get
more information on what is expected to do on a certain page.
Firmware version and System ID
When you ask for support for a specific system, the support engineer will always ask you for the firmware
version and the system ID. The firmware version is displayed in the right top of the configuration wizard. If you
click the firmware version, a pop-up will appear that shows the System ID.
Factory reset
To execute a factory reset on a single Renos unit, the following steps need to be executed:
Turn off the system by removing the power cable of the Power Inserter.
Connect a Mini-USB cable from the USB service port to the USB port on the Renos unit.
Reconnect the power cable to the Power Inserter.
The LED that usually indicates that the firmware is running (the green LED on the right) will show the
following behaviour:
Blink couple of times
Stay on
Blink couple of times
When this is completed, wait one minute before proceeding.
Turn off the power.
Remove the USB cable.
Turn on the power.
Configuration is lost
Page 26
Page of 26 35 Manual OVR-line
1.
2.
3.
Please note that when doing a factory reset, all settings and configuration of the unit are lost. The
firmware version does not change.
Firmware change
There are three ways to change the firmware version on a Renos-based system:
Device Management update. The update can be executed via the Device Management service.
Local - single unit flash. The update can be executed by inserting a USB stick with the right firmware
into the USB port.
Local - complete system flash. The update can be executed during the configuration wizard with files
on your laptop.
If the system is integrated with a 3rd party system, please confirm the firmware version with that 3rd
party before installing it.
Device Management update
To update the firmware via Device Management, please make sure the system is configured, delivered and
connected to the Device Management service. Then, navigate to the Device Management website and use the
functionality there to initiate the firmware update.
Local - single unit flash
Download the correct firmware image file from the Nedap Retail portal. Extract this file to a USB stick. Turn off
the power of the system. Insert the USB stick in the USB port of a Renos unit. Power the system. Wait until
LEDs 4, 5 and 6 are off again. This can take around ten minutes. Then turn off the power again, remove the USB
stick and turn on the power.
Configuration is lost
Please note that when using 'local - single unit flash' firmware change, all settings and configuration
of the unit are lost.
It's only possible to execute this on-site and not remotely, as the system needs to be re-configured
before it is usable again.
Page 27
Page of 27 35 Manual OVR-line
Local - complete system flash
Download the correct firmware image file from the Nedap Retail portal. Enter the configuration wizard and
accept all Renos units in the system that should be updated. Press the Advanced button and follow the steps
to change the firmware. One of these steps is to upload the firmware image file.
Configuration is lost
Please note that when using 'local - complete system flash' firmware change, all settings and
configuration of the system are lost.
It's only possible to execute this on-site and not remotely, as the system needs to be re-configured
before it is usable again.
Page 28
Page of 28 35 Manual OVR-line
6 Integrating the installation with other
systems
It is highly recommended to integrate the FLR line product into other solutions in use at the end customer.
Software integration with API's
The Renos platform offers several API endpoints that deliver events. Those events include:
RFID reads
RFID movements
RF alarms
RFID alarms
Infrared beam sensor events
For more information please refer to the Software integration page on the Nedap Retail portal with
documentation and examples.
Page 29
Page of 29 35 Manual OVR-line
7 Servicing the installation
When the installation has been completed and delivered, it is possible to service the installation via Nedap
Device Management. Besides, we provide monitoring options locally via SNMP.
Nedap Device Management
Via Nedap Device Management the following features are available, when the system is connected to Nedap
Device Management.
System monitoring via some key metrics. The following key metrics are available:
Whether RFID is operating successfully
Whether all Renos units are active
Whether all infrared beam sensors are operating without blocked aisles
Whether there are suspected false EAS alarms (RFID only)
Whether the buzzers and lights are muted
Firmware update. As described before, the firmware of the Renos system can be updated via Device
Management.
Remote log-in. It is possible to access the configuration wizard remotely via Device Management.
These features are available via a web interface and an API, which can be used to integrate Nedap Device
Management into 3rd party solutions. For more information, please contact support.
SNMP
To allow for local monitoring of Renos systems, and integration into existing IT infrastructure we support
Simple Network Management Protocol (SNMP). The following variables are available on the Renos platform:
One or more Renos units are not reachable
The status of the RFID subsystem
One or more infrared beam sensors are blocked
The system is connected to Device Management
Renos systems use SNMP version 2c, community public. The MIB file is available on the Renos system itself via
the URL http:// /snmp (for example, that is when(ip address of the system) http://192.168.133.1/snmp
connected to the USB service port).
Page 30
Page of 30 35 Manual OVR-line
8 Troubleshooting
If the system is not working correctly, please check the troubleshooting options below. If it is not possible to
solve your issue, you can find support options in the next chapter.
Physical installation
Symptom Cause Solution
The red LED (3) on a
Renos unit is on.
The current drawn out of the OUT port of the Renos unit is
too low. The cabling at the OUT port of the Renos unit does
not satisfy the maximum length requirements.
Verify whether the cabling length in the
system satisfies the requirements posed
earlier in this document.
The current drawn out of the OUT port of the Renos unit is
too low. The connectors of the Ethernet cable at the OUT
port of the Renos unit are not mated properly.
Check the Ethernet cabling at the OUT
port of the Renos unit with a Ethernet
cable tester.
The red LED (3) on a
Renos unit is blinking.
The current drawn out of the OUT port of the Renos unit is
too high. Too much Renos unit and add-ons connected to
one Power Inserter.
Verify the number of Renos units and
add-ons connected to the Power Inserters
with the table earlier in this document.
The current drawn out of the OUT port of the Renos unit is
too high. There is a short circuit in the cabling leaving the
OUT port of this Renos unit.
Check the Ethernet cabling at the OUT
port of the Renos unit with an Ethernet
cable tester.
The green LED (1) on a
Renos unit is off, but
there is a unit behind this
unit.
There is an issue in the cabling between those unit, such
that the following unit is not recognized.
Check Ethernet cabling with an Ethernet
cable tester.
The red LED (3) on the
RFID reader is on.
There is an issue with the RFID reader trying to start
reading. This might be cause by an erroneous antenna or a
cabling error.
Log in to the Renos configuration
interface to see the exact error.
Page 31
Page of 31 35 Manual OVR-line
Configuration
Symptom Cause Solution
It is not possible to access the
configuration web interface.
Renos unit has not started yet
Verify the green "firmware running" LED on
the Renos unit (6). If this LED is not on, verify
the system has power or wait five minutes and
try again.
Mini USB cable not attached to Renos unit and
laptop
Attach cable to Renos unit and laptop.
Driver not installed
On Windows 7 and older you manually need
to install a driver to support Renos.
I have put a system together,
but I only see a part of all units
during the hardware discovery.
During configuration, the WAN access port will
be ‘closed’ for internal network traffic. If you
combine two systems later on, this needs to be
re-openend.
Do a factory reset on the unit that was
previously used as WAN entry point.
If that doesn't work, do a factory reset on all
units.
There is a cabling error.
Please check all Ethernet cabling with an
Ethernet cable tester.
Not all Power Inserters are powered, or some
Renos units are not fully started.
Verify the green "firmware running" LED on
the Renos unit (6). If this LED is not on, verify
the system has power or wait five minutes and
try again.
There is a firmware failure,
indicated by the fact that all
three LEDs 4, 5 and 6 are off on
the Renos unit.
Something might has gone wrong with a
firmware update.
Use the 'local - single' unit firmware update
mechanism to restore the unit.
I have configured RFID, but it
detects labels outside the aisle,
not inside.
Gates are positioned the wrong way.
Check the "Orientation of products" section in
the manual and correct the orientation of the
gates.
Page 32
Page of 32 35 Manual OVR-line
9 Regulatory information
FCC and IC Compliance statement
This device complies with part 15 of the FCC Rules and to RSS210 of Industry Canada. Operation is subject to
the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Cet appareil se conforme aux normes RSS 210 exemptés de license du Industry Canada. L’opération est
soumis aux deux conditions suivantes:
(1) cet appareil ne doit causer aucune interférence, et
(2) cet appareil doit accepter n’importe quelle interférence, y inclus interférence qui peut causer une
opération non pas voulu de cet appareil.
Les changements ou modifications n’ayant pas été expressément approuvés par la partie responsable de la
conformité peuvent faire perdre à l’utilisateur l’autorisation de faire fonctionner le matériel.
FCC and IC Radiation Exposure Statement
This equipment complies with FCC and Canadian radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with a minimum distance of 20 cm between
the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Cet équipement est conforme a RSS-102 limites énoncées pour un environne- ment non contrôlé. Cet
équipement doit être installé et utilisé avec une distance minimale de 20 cm entre le radiateur et votre corps.
This Class B digital apparatus complies with Canadian ICES-003 Cet appareil numérique de Classe B est
conforme à la norme Canadienne ICES-003.
FCC Information to the user
Note: This equipment has been tested and found to comply with the limits for a class B digital devices,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
Page 33
Page of 33 35 Manual OVR-line
frequent energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does not cause harmful interference to radio or television reception, which can be determine by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver.
Any changes or modifications not expressly approved by the party responsible for compliance could
void the user's authority to operate the equipment. To ensure compliance with FCC regulations, use
only the shielded interface cables provided with the product, or additional specified components or
accessories that can be used with the installation of the product.
Page 34
Page of 34 35 Manual OVR-line
10 About Nedap
About
At Nedap Retail, we work around the globe to deliver industry-leading products, services and solutions for our
customers’ diverse needs in loss prevention, stock management and store monitoring. Our inventive thinking
and collaborative spirit allows us to deliver tailor-made solutions for the fast paced retail sector.
We simplify retail management while improving your customers’ shopping experience. By taking most
recurring tasks off your hands, we create time for you to devote to your customers. And that is what retail is all
about. Whether you run a small local store or a large international chain, you will benefit from our broad range
of products, ideas and services.
Nedap solutions are built upon 40 years of global experience, market expertise and close cooperation with
leading retailers. Our worldwide operations are supported by a flexible network of certified partners across
the globe. Nedap systems are future-proof (RFID-ready), cost-efficient and eco-friendly. Our mission is simply
to make sure your customers maintain the best shopping experience whilst we help you protect your profits.
Our philosophy: "your store - our store."
Contact
If you need any further details or require help in preparing an installation, executing an installation or
servicing an installation you are always welcome to contact our support team at:
support-retail@nedap.com
Suggestions for improving our products and documentation are of course always welcome.
Page 35
Page of 35 35 Manual OVR-line
Last modification: 14 August 2014 15:32
N.V. Nederlandsche Apparatenfabriek 'Nedap'
Parallelweg 2d
NL-7141 DC Groenlo
the Netherlands
Loading...