NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or
features, at any time, without notice.
NEC Unified Solutions, Inc. has prepared this document for use by its employees and
customers. The information contained herein is the property of NEC Unified Solutions, Inc. and
shall not be reproduced without prior written approval from NEC Unified Solutions, Inc.
NEAX® and D
term®
are registered trademarks of NEC Corporation. Microsoft® is a registered
trademark of Microsoft Corporation. Intel® is a registered trademark of Intel Corporation. All
other product references and/or company references are registered trademarks or
trademarked for their respective products and/or company.
The NEAX2000 IPS Request For Proposal (RFP) Reference Guide has been developed to
provide technical information on the NEAX2000 IPS, which is required when responding to the
majority of questions asked on Request For Proposals. The information provided has been
compiled from a variety of available documentation and has been consolidated into a single
manual. For this reason, it may be necessary to gather additional information from other
supporting documentation to fulfill the Request For Proposal (RFP) requirements.
Information concerning questions not covered in this guide, corrections and/or comments are
most welcome and should be sent to:
Overview of NEC ...................................................................................................................................................1
Global Citizenship..................................................................................................................................................4
Social Contributions ...............................................................................................................................................5
Preserving the Environment ...................................................................................................................................5
Developing Good Community Relations ...............................................................................................................6
Supporting the Arts, Culture and Sports.................................................................................................................7
Saving International Cultural Assets ......................................................................................................................7
Global Resources....................................................................................................................................................7
NEC Unified Solutions, Inc....................................................................................................................................9
Stands Alone System Capacity.............................................................................................................................20
IP Remote Network Capacity...............................................................................................................................26
Chapter 2 System Architecture.............................................................................................1
Reliability and Availability ....................................................................................................................................4
System Traffic ........................................................................................................................................................8
System Specifications...........................................................................................................................................16
System Compliance ..............................................................................................................................................24
Chapter 5 Station Equipment ..............................................................................................15
Terminal Line Up .................................................................................................................................................15
Analog Terminals .................................................................................................................................................16
term
D
Series i (IP) Terminals .................................................................................................................................17
term
D
Series i (TDM) Multi-line Digital Terminals...............................................................................................19
term
D
Series E (Multi-line Digital Terminals) .......................................................................................................22
PS III Wireless Handset ...............................................................................................................................36
Type of Trunks .......................................................................................................................................................1
System Trunking Capacity .....................................................................................................................................7
Least Cost Routing (LCR)......................................................................................................................................9
Business Attendant System (BAS) .........................................................................................................................8
Chapter 8 System Administration.........................................................................................1
System Administration ...........................................................................................................................................1
System Diagnostics ................................................................................................................................................5
Business/Hotel/Data Feature List ...........................................................................................................................1
CCIS Feature List .................................................................................................................................................34
CCIS Features Descriptions .................................................................................................................................35
Q-SIG Feature List ...............................................................................................................................................44
Chapter 10 System Input/Output (I/O) Interfaces...................................................................1
Station Message Detail Recording (SMDR) ..........................................................................................................1
Message Center Interface (MCI) ............................................................................................................................7
Property Management System (PMS) ....................................................................................................................9
Chapter 11 Open Application Interface ................................................................................1
System Outline .......................................................................................................................................................1
User Application Processor (UAP).........................................................................................................................1
OpenWorX: Group Call Forward Control (GCFC) ..............................................................................................15
OpenWorX: Personal Call Assistant (PCA)..........................................................................................................16
OpenWorX: Name Display ...................................................................................................................................19
OAI Application Software Development .............................................................................................................20
System Specifications...........................................................................................................................................20
Page ii NEAX2000 IPS Request for Proposal (RFP) Reference Guide ND-24349, Issue 4
Chapter 12 Automatic Call Distribution (ACD) with MIS .......................................................1
Automatic Call Distribution (ACD) .......................................................................................................................1
Basic ACD Features ...............................................................................................................................................2
CallCenterWorX ACD 3.0 for Business .................................................................................................................3
CallCenterWorX MIS .............................................................................................................................................6
Professional Services for QueWorX .....................................................................................................................18
Chapter 13 Voice over IP (VoIP)............................................................................................1
VoIP Solutions .......................................................................................................................................................1
Extended Enterprise IP Solution ............................................................................................................................1
IP Station ................................................................................................................................................................3
IP Station ................................................................................................................................................................3
CCIS Networking via IP.......................................................................................................................................14
FAX and Modem over IP .....................................................................................................................................21
Remote PIM over IP.............................................................................................................................................25
Planning and Installation ......................................................................................................................................30
System Conditions/Limitations (Peer-to-Peer IP) ................................................................................................34
Chapter 14 Common Channel Inter-Office Signaling (CCIS) ................................................1
CCIS and ISDN ......................................................................................................................................................3
Digital and Analog CCIS........................................................................................................................................4
IP CCIS...................................................................................................................................................................5
Call Set Up Times ................................................................................................................................................11
System Capacity ...................................................................................................................................................18
IP Specifications...................................................................................................................................................21
Chapter 15 Integrated Services Data Network (ISDN).........................................................1
PRI Services & Features.........................................................................................................................................1
Event Based CCIS ..................................................................................................................................................7
Business Feature List..............................................................................................................................................8
ISDN Network Requirements for Layer One (1) ...................................................................................................9
ISDN PRI Specifications......................................................................................................................................10
Wireless – Short Text Message Notification (OAI) ...............................................................................................7
System Description...............................................................................................................................................12
Features ..................................................................................................................................................................3
Hotel System Capacity .........................................................................................................................................12
System Specifications...........................................................................................................................................12
Station Equipment ................................................................................................................................................13
The AIMWorX Manager.........................................................................................................................................6
Supported Operating Systems ................................................................................................................................9
Voice Mail Integration ...........................................................................................................................................1
Message Center Interface (MCI) ............................................................................................................................4
Chapter 20 System Documentation......................................................................................1
NEAX 2000 IPS Documentation List ....................................................................................................................1
Page iv NEAX2000 IPS Request for Proposal (RFP) Reference Guide ND-24349, Issue 4
Chapter 1 Introduction
Overview of NEC
NEC Corporation was founded in 1899. NEC worldwide is built on a strong tradition and global
heritage. NEC was created out of a joint venture between Western Electric from America and a
Japanese investment group. Japan’s first joint venture combined the technology and
manufacturing techniques of the Bell Company with the vision of Japanese investors to form
one of the oldest, established telecommunications companies in the world. NEC is one of only
a small number of companies within the world that have successfully pioneered technology
and delivered products within every major evolution of business communications systems.
NEC has a total workforce of over 202,000 people. At least 10% of NEC’s employees are
either scientists or engineers. In Japan, NEC has eight major plants in or near Tokyo and 53
consolidated subsidiaries throughout Japan. NEC has 57 major plants at overseas subsidiaries
and affiliates in 19 countries. NEC’s marketing network consists of approximately 420 sales
offices in Japan. Overseas, NEC has 114 marketing and service subsidiaries and affiliates in
30 countries, with 22 liaison offices in 22 countries. There are seven R&D facilities in Japan
and three subsidiaries in the United States and Germany. NEC is truly committed to the linking
of people and information through technology, with over 15,000 different products distributed
worldwide.
NEC, recognized as a worldwide leader in high technology, is one of the few companies
capable of offering a full spectrum of products and systems in computers, communications,
and semiconductor devices.
NEC first established a United States presence over 30 years ago when it opened a sales
office in New York in 1963. Since that time, NEC has broadened its operations in the United
States by expanding into manufacturing, research and software development operations, by
employing 7,000 people and by establishing extensive marketing, sales and service networks
nationwide with revenues exceeding $5.9 billion.
In 1993, NEC introduced a new corporate logo:. The logo represented the beginning of
a dynamic era in the life of a company with a distinguished past. The changing dynamics of
domestic and international markets mandate that the world’s leading companies evolve with
those changes. In response to this evolution, NEC is building a more responsive business
based on the steadfast foundation of the traditional NEC business philosophy. NEC.s
organization has become a recognized leader in linking people and information through
technology. The logo evolved from the simple abbreviation of Nippon Electric Company, in the
late 1890.s, into a dynamic symbol featuring the traditional NEC letters with bold, sharp lines
expressing technology and confidence, combined with gentle curves that are associated with
humanity and friendliness. The logo has a holistic design that each letter expresses an
independent character and at the same time represents the harmony of the logo as a whole or
unit. NEC blue has been designated as the corporate color. This subtle blue was selected to
symbolize human intelligence, life, and the protection of the environment.
NEC began its solid tradition with some of the first manual telecommunications systems in Japan.
During the Invention Age, NEC had achieved the following:
In 1900 - NEC began manufacturing its own products
In 1903 - NEC manufactured the first battery phone in Japan
In 1923 - NEC entered the radio transmission field
In 1927 - NEC began automatic switching manufacturing
In 1938 - NEC began manufacturing crossbar switching systems
The Industrial Age
The Industrial Age in America brought great strides in business communication systems with the
development of the electro-mechanical system. NEC successfully delivered step-by-step, crossbar,
and cross-reed technology to the world marketplace. During this era;
In 1950 - NEC began manufacturing some of the world’s first semiconductors
In 1952 - NEC won the Deming prize awarded in communications
In 1956 - NEC introduced step-by-step, cross-reed technology, and crossbar telephone
switching systems to the world marketplace.
In 1959 - NEC developed one of the first transistorized computers
In 1963 - January 17, 1963 NEC entered the American marketplace with a sales office in
New York
In 1965 - NEC became a world innovator in digital transmission equipment
The Electronic Age
NEC entered the Electronic Age with solid-state technology, stored program control, and digital
switching throughout the 1970’s and 1980’s.
In 1972 - NEC developed the world’s first 10K single element LSI chip
In 1976 - NEC introduced the first skinny wire system
In 1978 - NEC introduced the first digital hybrid, the Electra-100
In 1979 - NEC entered the personal computer market
In 1980 - NEC patented its Distributor Processor design (US Patent # 4,210,782). This
little known patented process, invented by Kazunori Fujita, ushered in a new era of
business communications systems through the use of distributed processing, modular
building block concept, and fully integrated voice and data switching. Out of this patent
came NEC’s premier flagship product, the NEAX2400 IMS
In 1983 - NEC introduced the NEAX2400 IMS
In 1983 - NEC introduced one of the world’s first super computers
In 1985 - NEC introduced the Electra IMS
In 1986 - NEC created one of the first 4MBit processor chips
In 1988 - NEC opened the Software Development Center in the U.S. market
In 1989 - NEC introduced the NEAX1400 IMS
Once again, NEC is delivering powerful communications systems. Systems that interface
today’s computers and telephones deliver a broad spectrum of integrated answers to today’s
modern communication challenges.
In 1993 - NEC introduced the world’s first 64M DRAM samples
In 1993 - NEC introduced the NEAX2400 ICS
In 1994 - NEC introduced the NEAX2000 IVS
In 1997 - NEC introduced the NEAX1000 IVS
In 1998 - NEC introduced the NEAX2400 IMX
In 1999 - NEC introduced the NEAX2000 IVS
In 1999 - NEC introduced the NEAX EXPRESS
In 2000 - NEC introduced the NEAX2400 IPX
In 2001 - NEC introduced the NEAX2000 IPS
In 2002 - NEC introduced the NEAX2000 IPS
In 2002 - NEC introduced the NEAX2400 IPXi
In 2003 - NEC introduced the NEAX2000 IPS
In 2004 - NEC introduced the Univerge SV7000
NEC continues to focus its activities on the integration of computers and communications. NEC
research and development, production, marketing, and service based on this integration
positioned it to meet diversifying needs in worldwide markets
2
DM
DMR
.
Worldwide Leadership
NEC is committed to the linking people and information through technology, with over 15,000
different products distributed worldwide. Innovative, award-winning products featured in top
publications form the foundation for NEC’s leadership in these high-tech industries.
Components
NEC is the world leader in integrated components with billions of dollars in annual sales. NEC
provides major processors and component chips to other leading manufacturers of
communications, computers and electronic equipment.
Very Large Scale Integrated (VLSI) memories
Micro and Mini computers
Application Specific Integrated Circuits (ASIC)
Semiconductors
A broad spectrum of other electronic components
Among the world’s leaders in the manufacture and sales of computers, NEC has billions of
dollars in annual sales, provides the broadest selection of computers and the networking
products to connect them.
Mainframe computers Business computers
Personal Computers Computer peripherals
Computer terminals Software
Communications
NEC is one of the world’s top suppliers in the production and distribution of communications
equipment. With billions of dollars in sales, NEC is not the largest manufacturer of
communications products, but offers the broadest spectrum of products and a demonstrated
commitment to the total integration and networking of those products.
Telephone company switching systems
Network transmission systems
Business communication systems
Broadcast equipment
Space electronics
Global Citizenship
Worldwide in scope, NEC links people with the local communities across the street, throughout
a nation, and around the world with caring and involvement through its corporate sponsorships
and the individual efforts of its employees. Realizing that businesses and communities must
work together in harmony, NEC has emerged as a global citizen working to fulfill the social and
economic goals of communities and countries around the globe through its corporate
commitments and dedication of its employees. Each NEC affiliate responds to its obligation to
reinvest some of its profits into local communities and link business with social responsibility.
Environment
The world becomes smaller through technology. It is rapidly moving from a world of independent
nations to a global community. Based on this premise, NEC has drawn up the NEC Eco Action
Plan 21, a strategy to involve the company in the solving of global community environmental
problems. The objective of the plan is to develop corporate activities that will contribute to building
an economic society that exists in harmony with the environment. The NEC commitment to global
environmental security is further demonstrated through support in dollars, equipment, and
manpower for worthwhile environmental programs that provide a higher quality of life to all earth’s
creatures.
NEC and its employees are active in worldwide, national, regional, and local community affairs
through the dedication of their time and resources. NEC affiliates and their employees donate
time, money, and equipment to help meet everyday and emergency needs of the healthcare
and other social communities. In addition, the NEC businesses and their people give freely of
their time, effort, and contributions to help meet the needs of local business groups, fraternal,
and other social organizations
.
Education
Through worldwide efforts, NEC soundly supports the education of citizens and nations around
the world through financial grants, volunteer work, donations of equipment, and the sharing of
knowledge. Specifically, the NEC Foundation of America is dedicated to encouraging and
supporting the efforts of creative and effective non-profit organizations in the United States and
their staffs, clients, and volunteers who, like NEC, work to develop and share the benefits of
technology with society in order to help improve the quality of human life
.
Social Contributions
As a global corporation, NEC aims at achieving a higher level of coexistence with society. We
will also strive to become an outstanding corporation respected by all those related to us and
fully capable of offering high standards. In order to achieve this, we appreciate the great
importance of contributing to society as a good corporate citizen and walk hand in hand with
the world toward a better society.
Preserving the Environment
Satellite Tracking of Cranes Migration Routes
A conference to conclude the Ramsar Treaty - an international agreement regarding protecting
the world’s major wetland areas as habitat for waterfowl - was held in the city of Kushiro in
Hokkaido in June 1993. In commemoration, NEC has already embarked upon comprehensive
research programs into the migration routes and habitats of the crane. A reflection of our deep
concern for preserving the earth’s environment, we are the sole sponsors of this project, which
is being supported by the extensive “Computer and Communications Technology” amassed
Small homing devices, linked to a communications satellite, are attached to the cranes in order
to trace their migration routes, stopover points, breeding grounds and their final destinations.
Once the major habitats are determined, their environmental conditions over the last 10 years
are analyzed in order to study changes in the earth’s environment.
As field studies continue, they are correlated with analytical data on the environment in an attempt
to predict the cranes’ future selection of environments and conditions in the wetland areas.
Promoting Volunteer Activities
The International Beach Clean Up
The International Beach Clean Up grew out of a proposal from CMC (Center for Marine
Conservation) in the United States. The activities do not merely concentrate on cleaning up
each area. In order to devise strategies to stop the sources of environmental pollution, research
is being conducted into the type and extent of the pollution. Japan began its participation in the
program 1990 and is conducting clean up campaigns under the auspices of the National Clean
Up Office. Activities are conducted during the spring and autumn, the major one being the
“International Beach Clean Up Day” held nationwide on September 22nd. It was launched with
about 1,000 people participating and today has grown into an event with tens of thousands of
people working on beaches and other locations throughout the country. In addition to
cooperating with the events, NEC also promotes the activities to its employees and encourages
their voluntary participation.
Developing Good Community Relations
NEC Super Tower Concert
The atrium at NEC’s head office in Mita, Tokyo, also serves as a venue for concerts for
employees of the NEC Group, with residents of the surrounding Mita area especially welcome.
This is just one of the ways NEC contributes to the local community. Since starting in July 1991
four concerts have been organized featuring a variety of programs, each one has been very
favorably received.
Relief for Victims of Mt. Unzen Eruption and Other Natural Disasters
After the eruption of the Mt. Unzen volcano* and the disaster in the Fugen Mountains occurred,
NEC wasted no time in rushing large quantities of badly needed household appliances (such as
washing machines, dryers and fans) to the victims. It also provides relief to victims of the
cyclone disaster in Bangladesh and the huge floods in China.
(* Mt. Unzen suddenly erupted on November 17, 1990, after lying dormant for over two
centuries. Approximately 15,000 people were killed, and loss of property and possessions was
extensive. Living in special shelters, the former residents are still attempting to recover from
their losses.)
Supporting the Arts, Culture and Sports
Wheelchair Tennis
NEC supports wheelchair tennis competitions, popular all over the world, and believes that the
disabled should be able to enjoy sporting events along with their family and friends. NEC
sponsors the NEC International Wheelchair Tennis Tour, organized by the International Wheelchair Tennis Federation (IWTF). In Japan, it also sponsors the NEC National Invitational
Wheelchair Tennis Championship, offering an opportunity for top-ranking players from all over
the country to compete together.
Saving International Cultural Assets
NEC also supports the restoration of old works of art stored overseas. It organized the
restoration work done in Japan since the spring of 1992 on old Japanese paintings previously
stored in the Freer Gallery of Art, in the Smithsonian Institute in Washington DC. Parts of the
work were completed in August of that year and the work still continues. It is also studying
requests for restoration work from various other institutions such as the Boston Museum of Art.
Feeling that preserving the environment involves preserving the art that also beautifies man’s
surroundings, NEC firmly believes in its support of this important restoration work.
Global Resources
The primary elements in a company’s ability to respond to marketplace, buyer, and customer
demands are the scope of its resources and strategy by which it uses those resources. NEC
has established a worldwide network of human, physical, financial, and intellectual resources.
These are deployed through localized operations, strategically located, professionally staffed,
and thoroughly equipped. This enables NEC to deliver leading edge products and innovative
services to businesses with hundreds of locations across the country or one location across
town.
NEC has a global network of dedicated employees with offices in many countries. Our
experienced management, engineers, installers, trainers, and staff pride themselves in a high
level of job performance and customer support. More than 7,000 employees in the U.S. help
maintain NEC’s technological leadership with fresh ideas and the energy to turn them into
reality.
Facilities
The physical resources of the company are the tangible assets that allow it to respond to your
system’s needs and your communication demands in a timely and effective manner. NEC takes
pride in maintaining smooth working facilities with all resources required to provide the highest
level of system service and client support. NEC has invested millions of dollars in facilities,
tools, equipment, and inventory located in hundreds of corporate locations, direct offices,
distributors, and affiliates worldwide to create one of the broadest multi-level support systems in
the industry.
Assets
NEC’s ability to manufacture and market its offerings depends in large part on its ability to
remain profitable. With a substantial revenue base worldwide, NEC has built a strong financial
and operational base -- a strong foundation of support our customers can depend on.
Innovation
Top training, knowledge, experience, and creativity are the hallmarks of intellectual excellence
and of NEC’s professional staff. Our telecom experts combine the skills and desire needed to
provide the highest level of responsiveness to a system’s service needs and your company’s
communication support requirements.
1963, as a subsidiary of NEC Corporation, Tokyo, Japan
Headquarters
Revenues
Employees
Sales & Marketing
Network
Manufacturing
Facilities
Development
Activities
6535 North State Highway 161
Irving, Texas 75039-2402
PHONE: (214) 262-2000
$3.7 billion
2,800+
65 offices in 20 states throughout the United States, Puerto Rico
and Canada.
HILLSBORO, OREGON
Fiber Optic Transport Systems
Digital Loop Carrier Systems
Very Small Aperture Terminals (Satellite) (VSATs)
Asynchronous Transfer Mode (ATM) Switching Systems
Digital PBXs
Digital Multiplex Systems
Automotive Electronic Systems
Cellular Telephone and Pagers
TECNOLOGIAS NEC DE MEXICO, S.A. DE C.V.
Cellular Telephones and Pagers
DALLAS, TEXAS
Advanced Switching
Computer Telephony Software
Radio & Satellite Communications Software
Wireless Communication Products
Asynchronous Transfer Mode (ATM) Switching
Broadband Access Systems
Digital Loop Carrier Systems
Fiber Optic Transmission Systems
Microwave Radio Systems
Network Management Systems
Satellite Communications Systems
SONET Transport Systems
Internet Access Systems
Narrowband Wave Division Multiplexing Systems
Personal Access Communications System (PACS) Infrastructure
Equipment
CORPORATE NETWORKING
Asynchronous Transfer Mode (ATM) Switches
Audio/Video Teleconference Systems
Telemedicine Products
Distance Learning Products
Data Communications Products
Key Telephone Systems
Local Area Network (LAN) interconnectivity
Private Branch Exchange (PBX) Systems, Software and
Peripheral Products
COMMUNICATIONS TERMINALS
Analog & Digital Telephones
Cellular Mobile Telephones
Facsimile Equipment
Narrowband & Broadband Personal Communications Services
(PCS) Products
Numeric & Alphanumeric Pagers
Enhanced Wireless Products (messaging, voice, data &
accessories)
Development, manufacturing, sale, service and support of
Telecommunications Products and Network Management
Systems to the public and private sectors.
Engineering and Marketing of Integrated Computer and
Communications (C&C) Systems and Networks including
Broadband Multimedia Products.
Customization of ATM Switching Systems, Business
Communication Systems, Data Communications, Radio and
Transmission Equipment.
The NEAX®2000 IPS is a full-featured IP based communications system that addresses the
telecommunications market by providing a rich feature set of both Key and PBX features. The
NEAX2000 IPS is positioned to provide a more cost effective solution for the small to medium
size business, hotel property or networked environment. The NEAX2000 IPS provides
unparalleled investment protection by allowing the user to take full advantage of today and
tomorrow’s technology advancements. The following is a list of some of the markets the
NEAX2000 IPS easily adapts to fit customer requirements.
Business Legal
Telemarketing Hospitality
Communication Financial
Tenant Services Government
Education Transportation
Health Care
Corporate Philosophy
C&C is NEC’s answer to the challenges of today and the future. NEC’s C&C philosophy, born
out of the marriage between COMPUTER technology and COMMUNICATION technology,
crystallizes over 90 years in the telecommunications engineering and more than 25 years of
development in computers. Through C&C, NEC is able to meet the challenges of the future
today. In 1993, NEC had modified its corporate philosophy to reflect their vision of the future:
“NEC strives through C&C to help advance societies worldwide toward deepened mutual
understanding and the fulfillment of human potential”.
In the modern information-based economy, timely access to accurate information is an
essential resource for every successful organization. In many cases it is the primary
commodity being created, bought, or sold and anything less than the best communication
system puts your organization at a disadvantage. The complex interconnections of voice,
print, and data communications demand a powerful but elegant system capable of taking you
through the 21st century.
The NEAX 2000 IPS (Internet Protocol Server) is a full-featured IP based communications
system providing a rich feature set with pure Voice over IP (VoIP) communications (peer to
peer connections), across corporate Local and Wide Area Networks (LAN and WAN). D
telephones are designed to provide a converged infrastructure at the desktop, with a 100 Base
T Ethernet connection to the LAN and built-in hub for a PC connection to the telephone itself.
The system can provide peer-to-peer connections between D
compression, offering existing D
term
Series i telephone features. On the WAN side, the system
term
IP telephones with voice
can provide peer-to-peer connections over IP networks with the voice compression, on a CCIS
basis (CCIS over IP) or Remote PIM (Remote PIM over IP).
The NEAX 2000 IPS can provide legacy station/trunk interfaces to support the existing Time
Division Multiplexing (TDM) based infrastructure, such as analog telephones, analog networks,
and digital networks (T1/E1, ISDN etc.). At maximum configuration, the system can provide
1020 ports for IP and legacy devices, and 256 ports for Application cards. Communications
between legacy stations/trunks and D
term
IP telephones/IP networks are made via IP PAD,
which converts packet-based voice data to TDM-based voice data, and vice versa. Both peerto-peer connections and TDM-based connections are controlled the Main Processor (MP)
card. The MP card incorporates a built-in Device Registration Server (DRS) and a single
interface point of IP connection to IP telephone, MATWorX, and OAI/ACD servers.
NEAX 2000 IPS users have access to hundreds of service features that are used in building
unique telephony applications that enhance productivity, reduce operating costs and improve
communications efficiently. The innovative modular hardware and software design allows
efficient, effective growth within each module from its minimum to its maximum configuration.
The NEAX 2000 IPS software design is as advanced as its hardware. It ensures the system
will support evolving applications and have the reliability needed to compete in today's world
and into tomorrow's. The software is designed with modularity in mind. Together, these
modular building blocks allow customers to initially buy what they need and add capacity and
capabilities as the business demands, resulting in a greater degree of cost control for new
installations and for upgrades to features, capacities and the software versions.
The illustration below shows a typical system layout.
NEAX 2000 IPS
MATWorX
(via RS232C)
Dterm IP
Client PC
DRS
Switching
Hub
Dterm IP
LC/DLC
IP-PAD
MP
Switching Hub (100Mbps)
COT
IPT(H.323
Handler)
Router
H.323 GK
MATWorX
(via LAN)
PSTN
Router
OAI
Server
Dterm
Assistant
MATWorX
(Via IPT:CCIS)
CCIS over IP
Internet
/Intranet
Router
DHCP
Server
NEAX 2000 IPS
PSTN
NEAX IPS
Dterm IP
Remote PIM over IP
with Survivability
DM
Client PC
Dterm
INASET
Dterm SP30
Station to Station Connection
term
For D
IP to D
received directly between D
card and VCT card are required to transmit and receive the voice data. These cards are used to
control and convert the voice data. The MP card in either of the connections above manages the
control signals
term
IP connection (Peer to Peer connection), the voice data is transmitted and
term
IPs on the LAN. For D
term
Legacy terminal connection, the IP-PAD
.
CCIS Connection
term
D
IP to D
destination office is NEAX 2000 IPS or NEAX 2400 IPX. The system provides only Point to
Multipoint connection
term
IP connection (Peer to Peer connection) via CCIS is available only when the
MATWorX IPS is used as the maintenance program for the NEAX 2000 IPS. Direct connection (RS232C), Modem connection and LAN (TCP/IP) connections are available to connect to the MAT
(Maintenance Administration Terminal).
Hybrid System of IP (peer-to-peer connection) and TDM Switching
The NEAX 2000 IPS supports both pure IP switching (peer-to-peer connections) and Time Division
Switching (TDM). The pure IP switching is provided for communications between D
CCIS/Remote PIM connections with another NEAX 2000 IPS/ NEAX IPS
Remote PIM over IP). On the other hand, the TDM switching is provided for communications between
legacy stations/trunks. Connections between D
term
IP/CCIS or Remote PIM over IP and legacy
DM
/2400 IPX (CCIS over IP or
term
IPs and for
stations/trunks are made via IP PADs, which converts packet-based voice data to TDM-based voice
data, and vice versa.
Built-in DRS (Device Registration Server) on MP
The NEAX 2000 IPS incorporates DRS (Device Registration Server) on MP, which provides a Login/Log-out management of D
inter-worked with DHCP server to provide easy administration of IP address
term
IP including Registration, Authentication. Also the built-in DRS can be
.
Reduced Hardware with IP based Architecture
The D
with the LAN and connected with peer-to-peer basis. When D
which is accommodated in TSW, the speech path between LAN and TSW is made via IP PAD under
the call processing control of MP. The number of D
terminal itself and IP PADs if traffic volume is increased. With this system architecture, the hardware
such as DLC, PIM, Power Supply etc. is reduced and easy cost effective move, add, change is
realized.
term
IPs accommodated in a LAN do not require DLC card because they can be interfaced directly
term
IPs can be simply expanded by adding the
term
IP is connected with station/trunk,
Office Data Backup Enhancement
The office data of NEAX 2000 IPS is stored in Flash ROM.
Various Installation Methods
To meet the specific needs of the customers’ environment, the NEAX 2000 IPS provides the following
installation methods:
Floor Standing Installation
Wall-mounting Installation
IEC standard 19-inch Rack-mounting Installation
All the circuit cards for NEAX 2000 IPS are designed in one size (PN-type), and installed in the PIM.
This maximizes the efficiency of slot utilization of the PIM.
High Density Line/Trunk Cards
Major line/trunk cards used in NEAX 2000 IPS are provided with 8 circuits per card. This allows the
physical system size to be compact.
Universal Slot
One PIM provides 12 card slots for Line/Trunk (LT). Also, these card slots can be used for Application
Processor (AP) cards without complicated limitations. As this makes easy quotation and installation,
more number of AP cards can be mounted in one PIM.
DC/DC Power Supply for –48V
The PIM houses optional DC/DC Power Supply for the cards which require –48V power such as CSI
card used for interface of Cell Station (CS) of wireless system. Since this power supply is mounted in
the space under the AC/DC power, additional Power Module/card slots are not required.
Extended Application Processor (AP) Port Capacity
The NEAX 2000 IPS provides a maximum of 256 AP ports and it is independent of the 512 phyical
ports for legacy Line/Trunk (LT), therefore, more AP cards can be used in the system such as T1/E1
digital link, etc.
Dual MP System
The system complies with dual control system on Main Processor.
Note: Since the system employs Cold Standby processing in MP changeover, the calls in progress are
terminated as a result of the MP changeover. Also, during the MP changeover, the call originating/receiving and
service feature access are not effective. (It takes about 30 to 60 seconds to complete the MP cha ngeover.)
Remote PIM over IP with Survivability
The NEAX 2000 IPS can have a PIM installed at a remote site through an IP network. At the main site,
the NEAX 2000 IPS/NEAX IPS
installed at the remote site. The main site controls call processing and service feature access for
station users located at both the main and remote sites. When the Remote PIM cannot be connected
with main site due to the IP network and/or main PBX failure, the Remote PIM initializes the system and
re-starts operation by its own Main Processor (survival mode). In the survival mode, almost all service
features are provided to the station users accommodated in Remote PIM. When the IP network/main
PBX recovers, the Remote PIM can be restored to normal mode with a system initialization by manual
operation or automatically (Selectable by system data setting).
IPS
IPS
DM
with CP24-A MP
DMR
with CP31-A MP
DM
is installed and NEAX 2000 IPS/NEAX IPSDM/ NEAX IPS
The NEAX IPSDM (Internet Protocol Server Distributed Model) is equipped with all the features
and functions of the NEAX 2000 IPS, with a smaller space requirement. It is a full-featured
PBX that supports advanced networking, pure peer-to-peer IP telephony connectivity and
traditional TDM switching capabilities. Designed primarily for pure converged IP networks, the
NEAX IPSDM can also accommodate a mixed (i.e., TDM and IP) converged IP network or
standalone solution.
The NEAX IPSDM supports up to 952 peer-to-peer IP stations and 40 TDM ports in a single
modular chassis. Up to three chassis can be stacked providing maximum capacity of 120
legacy TDM ports while still supporting as many as 828 peer-to-peer IP stations or more
depending on the amount of TDM stations used. It uses the same CPU, line/trunk cards,
application processor cards and software of the NEAX 2000 IPS and comes equipped for 19”
rack mounting. It offers superior port density; each chassis only occupies two Rack Units (2RU).
Characteristics of the NEAX IPSDM
Compact and Small Size MODULAR CHASSIS
One MODULAR CHASSIS provides 6 card slots /40LT ports and up to 3 MODULAR CHASSIS can be
used per system. (24 virtual LT ports are available per MODULAR CHASSIS in addition to 40LT ports.)
2 types of MP (Main Processor)
MP can be selected from the following options by customer requirements.
1) PN-CP24-A for IPSDM, the same MP as the NEAX 2000 IPS.
2) PN-CP31-A for IPS
Port for MAT / MN Alarm Indication
DMR
, the following functions are removed from the CP31: DAT / DK00 / 1 RS232C
Power Failure Transfer (PFT)
Power Failure Transfer (PFT) for the IPSDM is provided with PZ-4PFTA card. The PZ-8PFTB for the
NEAX 2000 IVS
2
/ IPS is not available for the IPSDM.
IPSDM Installation Methods
Wall Mount Installation is not available. The NEAX IPS
19-inch rack.
The NEAX IPS
has been optimized for Remote PIM over IP applications. The NEAX IPS
DMR
DMR
Introduction
(Internet Protocol Server Distributed Model Remote) is a NEAX IPSDM that
DMR
uses the SPNCP31 as the Main Processor. The SPN-CP31 is a cost down CPU to compete with Mitel
3100, NBX25, and CISCO 2600 Series. This system targets users who have up to 15
relatively small offices that accommodate 10-30 extensions at the Remote Site.
The MP card at Remote Site has the same system data as that at Main Site, because Remote
Site automatically gets the data from Main Site at the time of setup. In normal operation, Main
Site automatically copies the system data to Remote Site through the network once a day.
Because the CP31 is a cost down CPU, the following options that are built-in on the CP24 are
not available with the CP31:
No built-in modem.
No built-in DAT.
Only one RS Port.
No built-in DK (external/relay key).
No MN Alarm Indication
System Outline
The MP card at Main Site controls system processing, and Remote Site follows the Main
Site.
Remote Site can accommodate most terminals and trunks such as D
telephone, PS, D
term
IP, COT, ISDN, etc. The Attendant Concole, D
term
, Single-Line
term
Attendant postion,
Add-on Module and DSS/BLF are not supported at the Remote Site.
Local Switch (TDSW) at Remote Site controls connections within the Remote Site if possible.
In the case of connections between Main-Remote and Remote-Remote, the voice path is
connected via Peer-to-Peer or IP-PAD.
If the communications between Main-Remote are interrupted, the Remote Site survives by
itself after the system reset.
Advantages
The system regards the terminals accommodated in both Main Site and Remote Site as the
extensions in the same office. Therefore, the service transparency is superior to CCIS.
Remote PIM over IP has no limitation of distance between Main and Remote.
Remote Site has a switching function at local. This provides the effective configuration of C.O.
line. In addition, the Remote Site can accommodate AP cards. This is an advantage to
accommodate ISDN lines especially.
The Remote Site survives by itself even if the link between Main and Remote is disconnected.
Therefore, the impact to users at Remote Site will be smaller if the link between Main and
Remote is disconnected.
This feature can reduce the bandwidth used on the WAN that is connected to CO lines at
Advanced Technology (complete IP system on one card)
Pentium Equivalent AMD CPU
PSTN Gateway (requires trunk cards)
Supports Both IP & TDM
Both TDM & IP Totally Non-Blocking
H.323 Connectivity
Smaller Foot Print
Low Power Consumption
Wide Selection of IP and TDM Terminals
Economical Incremental Licensing Costs
Reduced Hardware Costs
Survivability at the Remote Site
Advantages
The NEAX 2000 IPS provides a unique set of advantages to users who seek an advanced
information system that is both flexible and dependable. Through the use of state-of-the-art
computer controlled telecommunications technology, NEC is able to provide the following
advantages:
(1) Full-Featured System – NEAX 2000 IPS station users have access to more than 300 service
features that enhance user productivity, reduce operating costs, and improve communication
efficiency. In addition, the control, network and interface positions of the NEAX 2000 IPS
accommodate features, services and subsystems as required by specific applications.
(2) Network Integration - The NEAX 2000 IPS offers business, industries, hospitals and
hotel/motels the ability to access an extensive array of information processing and management
services by serving as the central controller of an integrated information network. The NEAX
2000 IPS reflects the philosophy of NEC Corporation to integrate C&C technology, and can
provide many voice and non-voice services.
(3) Flexible Line Size - Innovative Modular hardware and software design allows the NEAX
2000 IPS
to efficiently serve from 48 ports up to 1020 ports in a main plus remote environment.
Modularity gives the system the ability to expand from its minimum configuration to its maximum
capacity as the need arises. This unique expansion capability allows the system to grow in a
cost affective manner as the user requirements expand. Your initial system investment is
protected through growth capability.
(4) Energy Saving and Space Savings - Through employment of state-of-the-art technology in
the system circuitry design, NEC has been able to reduce power consumption. As a result, the
current consumption of the system has been reduced to 50% of that of any conventional
electronic PBX systems. This energy saving oriented system design allows for the use of much
smaller capacity main power equipment and air conditioning equipment. In parallel with the
energy savings, the space requirement for the system has been reduced to one third when
compared with that of a conventional electronic PBX system.
(5) Building Block Configuration - In a conventional switching system, various kinds of
equipment are mounted in a cabinet group and are connected to each other by use of
connecting cables. The NEAX 2000 IPS, however, uses a building block modular design. When
installing the system, the required blocks are placed on top of each other in a building block
formation and interconnected by round bus cables.
(6) Flexible Interface Ports - The NEAX 2000 IPS employs a Universal Port architecture that has
the flexibility to accommodate station terminal equipment, trunks and adjunct processors. This
universality allows the NEAX 2000 IPS
(7) High Reliability - The NEAX 2000 IPS is designed and manufactured to provide the highest
level of system reliability. The NEAX 2000 IPS
to optimize use of slot space and lower expansion costs.
is designed with such features as: remote
maintenance, distributed call processing, error-correcting memory, battery backup, and
automatic system alarm indications to insure unsurpassed reliability. Only the finest
components have been used. In addition, through the employment of LSI and custom LSI and
VLSI technology, the number of component parts has been greatly reduced, thus lessening
possible failures and insuring continuous operation.
(8) Intelligent Attendant Console - The NEAX 2000 IPS attendant console, SN716 Desk
Console, is a compact, desktop unit equipped with non-locking keys, Light Emitting Diodes, and
a 4 x 40 character Liquid Crystal Display. The LED’s provide continuous information relative to
the status of calls in progress. The display provides station and trunk identification, class of
service and the number of calls waiting. The LCD changes with different call states and instructs
the user which Multifunction keys are available for each state. Keys such as Busy Verify, DND
Override, etc. only appear when needed. The Multi-function Keys reduce the number of different
buttons and greatly simply operation.
(9) Intelligent Digital Multifunction Terminal - In addition to supporting conventional station
equipment, the NEAX 2000 IPS
multifunction terminals. The D
which enhance the feature capabilities offered by the system and provide the service of
conventional key telephones over 1-pair wiring. The D
can be equipped with the D
term
terminals are intelligent microprocessor controlled terminals,
term
instrument may be equipped with an
term
series digital electronic
interface adapter to allow simultaneous voice and data switching, without compromising the
voice communication system.
(10) Ease of Installation - Because the NEAX 2000 IPS uses pre-assembled modules and plugin type circuits packs, it is easy to install. Wiring connections, both internal and external, are
made through simple-to-use standard plug-ended cables. In addition, with each unit and system
having been fully factory tested prior to shipment, potential obstacles to easy installation have
been held to a minimum.
(11) Ease of Maintenance - Because the system is constructed with first quality components,
reliability is high and operation is trouble free. However, if a minor fault occurs, the selfdiagnostic programs will detect the fault, and automatically make the needed corrections. If the
problem is beyond the internal correction capabilities of the system, the self-diagnostic
programs will automatically print the nature of the fault and the involved unit is identified on the
man-machine interface equipment. The faulty plug-in unit can then be quickly replaced with little
or no interruption of service.
(12) Flexible Numbering Plan - The NEAX 2000 IPS provides flexible numbering assignment to
meet all forms of network integration service.
(13) Future Capabilities - Because the NEAX 2000 IPS uses a stored program control,
performance enhancements and new features can be easily incorporated by simple changes in
software. The NEAX 2000 IPS
can be upgraded by using the most current software release and,
when necessary, additional hardware. This means that the system will not become obsolete.
(14) Cost Controls - With telecommunications costs growing, it is becoming increasingly
important to control them. The NEAX 2000 IPS
makes it possible for you to get a firm grasp on
telecommunications costs. Through the use of such features as least cost routing, class of
service and detail call recording, cost reduction and control are possible.
Stands Alone System Capacity
IPS System Capacity (Single MP System)
Item
(No. of Ports)
LT Card
(No. of Cards)
(No. of Ports)
AP Card
(No. of Cards)
Total Number of Lines (Single Line Tel. + Dterm)64 128 192 256 320 384 448 512
Cell Station (CS) / Zone Transceiver (ZT) 16 32 48 64 80 96 112 128
ISDN Station 16 32 48 64 80 96 112 128
Central Office Trunk (Lines)
Tie Line Trunk (Lines)
CCIS Trunk (Peer to Peer Connection) Max. 127
DTI/CCIS Digital Link
ISDN
IP Trunk 1 2 3 4 5 6 7 8
PFT Connections 8 16 24 32 40 48 56 64
3-Party Conference Max. 16 conference groups per system
6-/10-Party Conference
32-Party Conference Max. 8 conference group per system
Built-in Router Max. 8 cards per PIM
DTMF Sender Max. 32 circuits per system
DTMF Receiver 16 32
Attendant Consoles 8
ATT Position) Max. 8 sets per system
SMDR Interface Max. 1 interface port per system
PMS Interface Max. 1 interface port per system
ACD / MIS or OAI Interface Max. 1 interface port per system
Remote PIM over IP (Number of PIM at Remote
Site)
Up to 15 (depending on network)
DID Dial Conversion 1000
Call Forwarding-Outside Set 496
Authorization. Code / Forced Account Code /
Remote Access to System(DISA)Code
3000
Message Reminder Set 1024
Name Display / Guest Name Display 512
Speed Calling-Station (Station Speed Dial) Set 10000
MP built-in SMDR Call Record 1280
Note: System Capacity is for Main site only. For Total System Capacity see IP Remote Network System Capacity.
IP Trunk 1 2 3 4 5 6 7 8
PFT Connections 8 16 24 32 40 48 56 64
3-Party Conference Max. 16 conference groups per system
6-/10-Party Conference
6-Party Max. 4 conference groups per system
10-Party Max. 2 conference groups per system
32-Party Conference Max. 8 conference group per system
Built-in Router Max. 8 cards per PIM
DTMF Sender Max. 32 circuits per system
DTMF Receiver 16 32
Attendant Consoles 8
ATT Position) Max. 8 sets per system
SMDR Interface Max. 1 interface port per system
PMS Interface Max. 1 interface port per system
ACD / MIS or OAI Interface Max. 1 interface port per system
Remote PIM over IP (Number of PIM at Remote
Site)
Up to 15 (depending on network)
DID Dial Conversion 1000
Call Forwarding-Outside Set 496
Authorization. Code / Forced Account Code /
Remote Access to System(DISA)Code
3000
Message Reminder Set 1024
Name Display / Guest Name Display 512
Speed Calling-Station (Station Speed Dial) Set 10000
MP built-in SMDR Call Record 1280
Note: Capacity is for Main site only. For Total System Capacity see IP Remote Network System Capacity.