NEC America, Inc. reserves the right to change the specifications,
functions, or features, at any time, without notice.
NEC America, Inc. has prepared this document for use by its
employees and custome rs. The information contained herein is
the property of NEC America, Inc. and shall not be reproduced
without prior written approval from NEC America, Inc.
This manual describes routine system mainten ance procedures and faul t repair procedures. Thi s chapter explains
how to follow the manual and provides precautions pertaining to maintenance jobs as a whole. Be sure to read
this chapter thoroughly before starting the required maintenance project.
2. HOW TO FOLLOW THIS MANUAL
If technicians engage in a fault repair with a sufficient amount of knowledge of the system (system
configurations, controlling systems, functions, etc.), the time spent repairing the system is minimized. This
manual provides explanations about the system, while placing emphasis on system configurations, controlling
systems, and functions. If fau lts of all conceivable cas es are to be assumed for the expl anations, the explanat ions
may lack reality and be more difficult to understand. Therefore, this manual provides the explanations on the
basis of the following points:
(1) It is very important to determine whether the fault occurred in the PBX or at any of the peripheral equip-
ment.
(2) In case the PBX is faulty, explanations are provided about the actions to take until the faulty circuit card/
cards are identified.
(3) Explanations will be omitted pertaining to the following faults:
•Fault of peripheral equipment (MAT, telephone sets, etc.)
•Fault due to an error in office data assignment
•Fault due to an error in ins tall atio n proced ure (an er ror i n circ uit ca rd swit ch s etting, c ross- conn ecti on,
etc.)
(4) How to Read This Manual
•When a fau lt is to be repaire d for the first time
See Section 3, How to Read Prec autions, Diagnostic,
Go to Chapter 5.
See Section 4, Reporti ng Fault to NEC, in Chapter 2.
and F a ult Repair Information, Chapter 2.
NDA-24300CHAPTER 1
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INTRODUCTION
•When only the contents of a system message needs to be known, or when a fault is to be diagnosed
from a system message
•When the range of faulty conditions has been specified and a faulty circuit card can be assumed
•When investigating the system for the purpose of a fault repair
Chapter 5
Chapter 5
See Section 4, Repo rting Fault to NEC, in Chapter 2.
See Section 2, Basic Knowledge, in Chapter 2.
Chapter 5
•When replacing a unit/circuit card with a spare
Chapter 4
•When performing routine maintenance
Chapter 7
CHAPTER 1NDA-24300
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CHAPTER 2SYSTEM MAINTENANCE OUTLINE
1. GENERAL
1.1 Purpose
This chapter explains the outline of fault diagnosis and duties necessary to maintain the PBX.
1.2 Administrative Management Procedures
Figure 2-1 shows the work flow of the administrative management procedures.
Administrative
Management Procedures
Administrative Procedures
Expansion and Change of
Station Users
See Chapter 6
Traffic Management
Actions on Claims from
Station Users and/or Operators
Management Procedures
Station Message Detail
Recording System (SMDR)
Routine Diagnosis
Diagnosis result, system message displays abnormality
Routine Maintenance
System Status Monitor
Alarm Indications
Collection of System Messages
Indication of Lockout Stations
See Chapter 6
(A)
(B)
Office Data Management and Office
Data Protection
See Chapter 6
(A)
See Chapter 6
See Chapter 6
See Chapter 7
See Chapter 6
Fault Analysis/
Test Operation/
Changeover/
Make-Busy/Circuit
Card Change/
Initialization
Line fault
Circuit card fault
Terminal
(Tel., etc.) fault
Fault cause not
able to be localized
(B)
Refer to
Chapter 5
(Abnormal
Congestion)
Line Load Control
See Chapter 6
Figure 2-1 Flow of Administrative Management Procedures
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SYSTEM MAINTENANCE OUTLINE
1.3 Summary of This Manual’s Contents
Table 2-1 provides a brief description of the contents for each chapter in this manual.
Table 2-1 Summary of This Manual’s Contents
CHAPTERDESCRIPTION
2See Section 2, Basic Knowledge.
Explains basic knowledge of fault detection and indi cation, functions and fault range of th e system,
etc.
See Section 3, Ho w to Read Pr ecautions, Diagnos tic , and Fault Repair Information.
Explains the methods of procedure performance and various symbols used in the description.
See Section 4, Reporting Fault to NEC.
Explains the method of f orward ing f ault y circ uit cards, the meth od of creating a hist ory recor d for fu-
ture fault repair, and the method of reporting faults to NEC.
3Explains how to read and analyze system messages.
4Explains the method of replacing a unit/circuit card due to a fault.
5Explains repair procedures corresponding to the faults of processors or equipment.
6Explains how to control the system in service management functions and precautions required in the
system control process.
7Explains routine maintenance.
8Explains the commands used in the system administrative management procedure.
2. BASIC KNOWLEDGE
This section identifi es the information nec essary for the system operations and maintenance procedures.
2.1 System Configuration
2.2 Line Equipment Numbers (LENS)
2.3 Local P artition (LP) Numbe r
2.4 System Messages
2.5 Fault Detecting Function
2.6 Range of Faults Specification
2.7 Explanation of Terms
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2.1 System Configuration
Figure 2-2 sho ws t he sys tem configuration of the f ully e xpanded 4-IMG t ype. F or detai ls on e ach modul e
accommodation, see Figure 2-3 through Figure 2-5.
IMG0
TOPU
PIM3
PIM2
FANU
PIM1
PIM0
LPM
BASEU
BASEU:Base U n i t
DUMMY: Dummy Box
FANU:Fan Unit
LPM:Local Processor Module
PIM:Port Interface Module
TOPU:Top Unit
TSWM:Time Division Switch Module
No circuit card is mounted in Slot 02 of TSWM. Instead, on the backboard of this slot, a
terminal resistor with a total of two in a dual system is fastened.
The Line Equipment Numbers (LENS) are used to specify the location of a circuit (trunk/port) in any of
the PIM universal slots. Refer to the figures in this section, and confirm the LENS format used in the
system.
As shown in Fig ure 2-6, the LENs co nsist s of si x digit s: tw o dig its fo r MG, one digit for U, tw o digi ts fo r
G, and one digi t for Lv.
LENS = XX X XX X
Lv (Level) : 0 - 7
Note:
If an FCH (PA-FCHA) card is used, line gr oups 24-31 can be u sed as the e xtended gr oup numbers.
2.2.1Module Group
Figure 2-7 explai ns the Module Gr oup (MG). In a full y expande d system, the MG number ranges from
00 to 07.
IMG0
TOPU
PIM3
MG01
PIM2
FANU
G (Group) : 00 - 23
U (Unit) : 0 - 3
MG (Module Group) : 00 - 07
Figure 2-6 LENS Format
IMG1
TOPU
MG03
FANU
MG05
IMG2
TOPU
FANU
Note
IMG3
TOPU
MG07
FANU
PIM1
PIM0
MG00
LPM
BASEU
MG02
TSWM
BASEU
FRONT VIEW
MG04
DUMMY
BASEU
Figure 2-7 Module Group Allocations
NDA-24300CHAPTER 2
MG06
DUMMY
BASEU
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SYSTEM MAINTENANCE OUTLINE
2.2.2Unit
Figure 2-8, which represents a fully expanded system, explains the Unit (U) numbers. The numbers
range from 0 to 3, a nd each u nit r epres ents th e PI M universal sl ots, No. 04-12 ( U 0/2) or No. 15-23 (U
1/3).
On each Module Group (MG: #00 - 07), a total of four Units (U0 - U3) can be assigned.
The Group (G) numbers are allocated as shown in Figure 2-9. A total of two Groups are assigned on
each universal slots within the PIM. Slot numbers 10, 11, 12, 21, 22, 23 can contain a total of four
Groups as an exception.
A total of two or four Groups (G) can be assig ned on eac h PIM uni ve rsal s lot.
In addition to Group No. 00 - 23, the system can use No. 24 - 31 as theoretically valid numbers.
Figure 2-9 Group Number Allocations
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SYSTEM MAINTENANCE OUTLINE
2.2.4Level
Figure 2-10 explains the Level (Lv) numbers. There are a total of eight Levels (Lv0 - Lv7) on every
Group number, which ranges from 00 to 31.
A total of eight Levels (Lv0 - Lv7) c an be ass i gned on each Group.
PIM3
PIM2
PIM1
PIM0
U2
MG01
U0
U2
MG00
U0
BASEU
IMG0
TOPU
FANU
LPM
U3
U1
U3
U1
IMG1
TOPU
U2
MG03
U0
FANU
U2
MG02
U0
TSWM
BASEU
U3
U1
U3
U1
FRONT VIEW
IMG2
TOPU
U2
MG05
U0
FANU
U2
MG04
U0
DUMMY
BASEU
U3
U1
U3
U1
U2
MG07
U0
U2
MG06
U0
DUMMY
BASEU
IMG3
TOPU
FANU
U3
U1
U3
U1
Group
(G = Odd No., < 11)
Group
(G = Even No., < 10)
Group No.
Level (Lv)
7
6
5
4
3
2
1
0
7
6
5
4
3
2
1
0
U = 0 / 2
00 02 04 05 06 07 08 09 10 11 12 13 14
0100030205040706090811
(24) (25)
2726292831
15
19
23
14
18
22
13
17
21
10
12
16
20
30
16-port Slot
U = 1 / 3
15 16 17 18 19 20 21 22 23
0100030205040706090811
2726292831
15
19
14
18
13
17
10
12
16
30
32-port Slot
23
22
PIM
21
20
Level (Lv)
7
6
5
4
3
Group
(G = 15/19/23)
2
1
0
7
6
5
4
3
Group
(G = 14/18/22)
2
1
0
7
6
5
4
3
Group
(G = 13/17/21)
2
1
0
7
6
5
4
3
Group
(G = 12/16/20)
2
1
0
Figure 2-10 Level Number Allocations
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SYSTEM MAINTENANCE OUTLINE
2.3 Local Partition (LP) Number
The Local Partition (LP) number refers to a logical local processor number, theoretically assigned for each
IMG that consists of four (or less) Port Interface Modules (PIM). Though the local processor does not
actually e xist in any of the IM Gs, ex cept for IMG0, the system can apply the tw o-digit LP number to each
IMG (see Figure 2-11) on its da ta memory program. The LP numbers are used primarily i n t he following
cases:
•Display of system messages
•Assignment of line load control data (ALLC command)
•Backup for Call Forwarding/Speed Calling data (MEM_HDD command), etc.
The Local Partition No. (two digits, even number) is assigned on each IMG.
IMG0
TOPU
PIM3
PIM2
FANU
PIM1
PIM0
LPM
BASEU
LP No. = 00LP No. = 02LP No. = 04LP No. = 06
IMG1
TOPU
PIM3
PIM2
FANU
PIM1
PIM0
TSWM
BASEU
FRONT VIEW
IMG2
TOPU
PIM3
PIM2
FANU
PIM1
PIM0
DUMMY
BASEU
IMG3
TOPU
PIM3
PIM2
FANU
PIM1
PIM0
DUMMY
BASEU
Figure 2-11 LP Number Allocations
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SYSTEM MAINTENANCE OUTLINE
2.4 System Messages
System messages display during routine diagnosis, system operation status controlling, and fault
occurrence. Figure 2- 12 shows an example of a system message.
Refer to Chapter 3 for details on each message.
(1) SYSTEM MESSAGE 3-E SUP LOCK UP FAILURE (TEMPORARY)
(2)NEC TOKYO JUL 24 09:35
(1) : SYSTEM MESSAGE 3-E SUP LOCK-UP FAILURE (TEMPORARY)
Meaning of the message
System Message Level
(Indicated by Alarm Lamp) Note
System Message Number
Note:
There ar e four kin ds of alarm information to be indicated by alarm lamps : MN,
MJ, SUP, and No Indication.
(2) : Office Name, Date and Time
(3) : LP00-0-ACT
ACT/STBY indication for dual systems
No.0/No.1 system indication for dual systems
Faulty processor/Related processor
(4) : Message detail data (notation by hexadecimal numbers)
Figure 2-12 System Message Example
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SYSTEM MAINTENANCE OUTLINE
2.5 Fault Detecting Function
The system fin ds a f ault b y its f aul t dete cting c ircui t and th e f aul t detec ting progr am. Once a fa ult occ urs,
the system initiates a remedial action such as system changeover, make-busy setting, or restart processing
by the automatic di agnosis func tion. This ac tion reduces the influe nce of the f ault so t hat system ser vicing
may be minimized. The result of the process taken and the fault situation are indicated for equipment
concerned.
Among the faults, those related to speech path (noise , one-way speech, sp eech inability, etc.) are not
detectable. Since t hese f ault r eports a re to be obtaine d from a s tation o r operator, periodic trunk tests must
be performed without failure to detect the faults related to speech path.
Figure 2-13 show s an out line of fault detecti on, and Figure 2-14 shows a block di agram of f ault det ection.
Fault Occurrence
Indication
Display of
System Messages
Indication of
Alarm Lamps
on TOPU
NEC
Information
Collection and Diagnosis
Example of Faults
IOC
Fault of line/trunk card
CPU
NEAX 2400 IMS
EMA
TSW write failure,
Fault of cloc ks , etc.
Abnormal temperature,
power supply failure ,
fuse blowing, etc., within
the equipment frame
Figure 2-13 Fault Detection General Diagram
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SYSTEM MAINTENANCE OUTLINE
Alarm Lamps on TOPU
Symbols
To MAT,
Printer, etc.
: Circuit Card
: Main faults to be detected
: Speech path
: Flow of fault information
IOC
CPU
Firmware
Fault
C-level
monitor
RDY
Clock
etc.
TSWM
Howler
Ringing
Circuit
GT
RDY
Clock
Write
etc.
Ready
Thermal Reed Relay
LC/TRK
MUX
TSW/INT
DLKC
PWR
Note:
MJ, MN fault
Power, Fuse blown fault
Fault
Information
Note
Temperature, CPU fault
Speech Path System fault (SPE)
RGU, Howler fault
PFT fault
CPU Clock fault
SYMBOLNAMESYMBOLNAME
CPU
EMA
IOC
LC/TRK
GT
PWR
Central Processing Unit
Emergency Alarm Controller
I/O Controller
Line/Trunk
Gate
Power Supply
Figure 2-14 Fault Detection Block Diagram
CHAPTER 2NDA-24300
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Issue 1
DLKC
TSW
TSWM
INT
MUX
PWR Supply
Failure,
Fuse Blown
EMA
Data Link Controller
Speech Path Control Interface
Time Division S w itch
Multiplexer
Time Division Switch Module
Page 44
SYSTEM MAINTENANCE OUTLINE
(a) Main Faults
Faults that may o ccur in the syst em can be general ly categor ized into Processo r System F ault, Speech
Path System Fault, Line/Trunk Fault, etc.
•Processor System Fault
The CPU alarm detecting circuit contin uously monitors whether the CPU is working normally. If
a fault is detected, the CPU calls up the diagnostic program, which identifies the cause of the fault
and determines whether the fault is temporary or permanent. When the fault affects system
operations, Active/Standby status of the CPU is changed over (provided that the system has dual
configuration).
•Bus System Fault
The CPU transfers line/trunk card control information to the associated peripheral circuits via IO
Bus. When a parity error is detected in the transfer data or when the required information cannot
be transferred from a circuit card, the CPU identifies the cause of the fault, changes over the CPU
so that system operation is not affected, and executes restart processing.
•Speech Path Fault
The CPU monitors the operating status of the TSW card, the occurrence of errors in writing data
to the switch memory, and the basic clocks suppli ed to the s peech path . Upon detect ing a f ault, th e
CPU identifies the cause of the fault, determines whether the fault is temporary or permanent, and
executes required processing such as changeover of the TSW card.
•Others
The alarm detecting circui t on the EMA card con tinuousl y monitors the occ urrence of fa ults in the
PWR supply cards, such as abnormal temperatures within the equipment frame, and lights the
alarm lamp on the TOPU when a fault is detected.
(b) Lamp Indications on the TOPU
When a fault occurs, the corr esponding lamp on the T OPU indicate s the locati on of the f ault. F or the
meaning of each lamp indication, refer to Chapter 6.
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SYSTEM MAINTENANCE OUTLINE
2.6 Rang e of Faults Specification
(1) Upon receiving a fault report from a station user or an operator, the technician can assume a faulty card
exists if the ran ge to be af fected by the fault ca n be determin ed. Fo r the detail ed procedure , refer to Chap-
ter 5. Use the fo llowing actions to check the MDF:
(a) Check the LENS of the reporter (Station or ATTCON/DESKCON).
(b) Check other circuits of the circuit card in which the reporter (station line or ATTCON/DESKCON)
is located.
(c) Check the ot her gr oups ( other circ uit c ards mou nted i n the sa me module) in t he mo dule in which the
reporter is located.
(d) Check lines in each of the other modules on the basis of plural lines.
(2) If the fault cannot be dete cted by the system (a f ault relate d to the speech path s uch as noise duri ng speech,
one-way speech, speech inability), the range of (a) through (d) (itemized above) should be limited.
(3) Wh e n a ma jo r faul t is det e cted i n the du al sys te ms , the C PU or TS W sy st em auto m ati c al ly ch ang es over
if the fault ra nge is (c) an d (d). In th is case, the w hole modul e involved is placed into m ake-busy sta tus
even if the fault is partial, and the station lines currently operating normally become faulty status.
Diagnose the fault from the content of the system message displayed and repair the fault as required.
(4) When limiting the range of faults, consider the system circuitry that consists of the control (see Figur e 2-
16, where CPU 0 is active) and speech path syst ems (se e Figure 2-17).
(5) As seen from the block diagrams in Figure 2-15 through Figure 2-18, if a fault occurs within the common
portions to be controlled, all other associated portions are affected by that fault occurrence. If the range
of faults is outside PIM fault, CPU/TSW system changeover is executed (only when the fault is detectable
by the system).
Note 1: The circuit cards, drawn by dotted lines, indicate they are in STBY state. These cards (TSW, MUX and
DLKC) are totally changed over to the ACT mode, when the MBR key of the active GT (PH-GT09) card is
once flipped. However, PLO (PH-CK16/17/16-A/17-A) is independent and not affected by the development.
Note 2: If the ACT/STBY of CPU is once changed over, the system of GT (in TSWM) also changes over.
Note 3: Though an external cable is physically connected between ISAGT0 and GT1, the actual control signal is
sent/received only between ISAGT0 and GT0. This is because GT0 and GT1 are having a multiple connection
on the backboard side. (Refer to Chapter 6, Section 12.)
Note 1: The circuit cards, drawn by dotted lines, indicate they are in STBY state. These cards (TSW, MUX and
DLKC) are totally changed over to the ACT mode, when the MBR key of the active GT (PH-GT09) card is
once flipped. However, PLO (PH-CK16/17/16-A/17-A) is independent and not affected by the development.
Note 2: If the ACT/STBY of CPU is once changed over, the system of GT (in TSWM) also changes over.
Note 3: Though an external cable is physically connected between ISAGT0 and GT1, the actual control signal is
sent/received only between ISAGT0 and GT0. This is because GT0 and GT1 are having a multiple connection
on the backboard side. (Refer to Chapter 6, Section 12.)
Figure 2-16 CPU Controlling Block Diagram (Continued)
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SYSTEM MAINTENANCE OUTLINE
PIM 3
PIM 2
PIM 1
PIM 0
MUX
MUX
MUX
MUX
LC/TRK
LC/TRK
LC/TRK
LC/TRK
IMG0
LC/TRK LC/TRK
LC/TRK LC/TRK
LC/TRK LC/TRK
LC/TRK LC/TRK
MUX
MUX
MUX
MUX
PIM 3
PIM 2
PIM 1
PIM 0
MUX
MUX
MUX
MUX
LC/TRK
LC/TRK
LC/TRK
LC/TRK
IMG1
MUX
LC/TRK LC/T RK
MUX
LC/TRK LC/T RK
MUX
LC/TRK LC/T RK
MUX
LC/TRK LC/T RK
LVDS (Low Voltage Differential Signaling)
TSWM
TSW 00
MUX 003
MUX 002
MUX 001
MUX 000
TSW/INT
TSW 10
MUX 100
MUX 101
MUX 102
MUX 103
TSW/INT
Symbols
: Speech Path
: Circuit Card (active)
Figure 2-17 Speech Path Block Diagram
TSW 01
MUX 013
MUX 012
MUX 011
MUX 010
TSW/INT
TSW 11
MUX 110
MUX 111
MUX 112
MUX 113
TSW/INT
: Cable
: Circuit Card (STBY)
To IMG2
To IMG2
TSW/
TSW/
INT
INT
TSW
TSW
02
12
TSW: PH-SW12
MUX: PH-PC36
To IMG3
TSW/
INT
TSW
03
To IMG3
TSW/
INT
TSW
13
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SYSTEM MAINTENANCE OUTLINE
PIM 3
PIM 2
PIM 1
PIM 0
MUX
MUX
MUX
MUX
LC/TRK
LC/TRK
LC/TRK
LC/TRK
IMG2
LC/TRK LC/TRK
LC/TRK LC/TRK
LC/TRK LC/TRK
LC/TRK LC/TRK
MUX
MUX
MUX
MUX
PIM 3
PIM 2
PIM 1
PIM 0
MUX
MUX
MUX
MUX
LC/TRK
LC/TRK
LC/TRK
LC/TRK
IMG3
MUX
LC/TRK LC/T RK
MUX
LC/TRK LC/T RK
MUX
LC/TRK LC/T RK
MUX
LC/TRK LC/T RK
LVDS (Low Voltage Differential Signaling)
TSWM
TSW 02
MUX 023
MUX 022
MUX 021
MUX 020
TSW/INT
TSW 12
MUX 120
MUX 121
MUX 122
MUX 123
TSW/INT
Symbols
: Speech Path
: Circuit Card (Active)
Figure 2-17 Speech Path Block Diagram (Continued)
TSW 03
MUX 033
MUX 032
MUX 031
MUX 030
TSW/INT
TSW 13
MUX 130
MUX 131
MUX 132
MUX 133
TSW/INT
: Cable
: Circuit Card (STBY)
To IMG0
To IMG0
TSW/
TSW/
INT
INT
TSW
TSW
00
TSW: PH-SW12
MUX: PH-PC36
10
To IMG1
TSW/
INT
TSW
01
To IMG1
TSW/
INT
TSW
11
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SYSTEM MAINTENANCE OUTLINE
A fault within this range affects two sl ots.
PIM 3
PIM 2
PIM 1
LC/TRK
LC/TRK
A fault within this range
affects the circuit card.
LC/TRK
LC/TRK
A fault within this range
affects the circuit card.
LC/TRK
LC/TRK
32ch
32ch
32ch
MUX
A fault within this range
affects two slots.
MUX
A fault within this range
affects two slots.
MUX
A fault within this range
affects this module.
512ch
A fault within this range
affects this module.
512ch
A fault within this range
affects this module.
512ch
PIM 0
Symbols
A fault within this range
affects the circuit card.
A fault within this range
affects two slots.
LC/TRK
LC/TRK
A fault within this range
affects the circuit card.
TSW
: Circuit Card: Possible fault range to be affected: Speech Path
32ch
MUX
TSW/INT
A fault within this range
affects this module.
512ch
Figure 2-18 Speech Path Range of Fault
CHAPTER 2NDA-24300
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2.7 Explanation of Terms
•C-Level Infinite Lo o p
The program repeatedly e xecutes speci fic routines due to a fault of the main memory , data des truction,
etc. The program is not a ble to b e proces se d normall y. This faulty condition is re ferr ed to as Program
Infinite Loop. C-Level infinite loop is a state where a clock-level program, which runs under clock
interrupt disable state, is in an infi nite loop status.
•B-Level Infinite Lo o p
This is a state where a program infinite loop has occurred during a connection processing and the
connection for the ne xt call is not able to be processed.
•Port Microprocessor (PM)
Each line/trunk card mounted in the PIM is equipped with a processor called Port Microprocessor
(PM), which continuously supervi se s the lines /t runks.
•Ready Error
For acknowledging the connection between the CPU and a circuit card, an interface signal called
Ready Signal is used. When the CPU has accessed a specific circuit card and the normality of the
connection is ac kno wledged, th e Ready S ignal is returne d to the CPU wi thin 6 µs. If the Ready signa l
is not returne d to the CPU within 6 µs after access, the situation is referred to as Ready Error.
SYSTEM MAINTENANCE OUTLINE
•Parity Error
For confirming the normality of data transfer between the CPU and the circuit card under the control
of the CPU, parity check is made. When an error is detected in a parity check, it is referred to as Parity
Error. Parity check means to confirm the normality of data by adding an error detecting parity bit to
a set of data to be transferred.
When a set of data is transferred , a parity bit is added to the data so that the data has an even-number
of “1” bits (it is referred to as Even Parity). When there is an odd-number of “1” bits in the received
one set of data, it is detected as an error.
•Monitor Restart
Monitor restart processing suspends current processings in progress without applying any hardware
controlling, allowing the system to restart its operations from th e monitor program.
The system abandons only the processings of the calls being handled by the program, and maintains
all the connections that have already been established.
•Circuit Card Front Initializing Restart
The whole system is forcibly initialized. However, the initialization varies with the setting of the
SENSE switch on the DSP of CPU (see Table 2-2).
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Table 2-2 Kinds of Circuit Card Front Restart
SENSE (0~F)KIND OF RESTARTREMARKS
1DM C lear Restart
2DM Load RestartWhen the system is in operation
5OAI Memory Clear Restart
COFF-line Restart
•PM (Line/Trunk Card) Make-Busy Restart
In this processing, the fault y PM (Line/Trunk Card) is isolated from the system and, at the same ti me,
the calls associated with that faulty PM (Line/Trunk Card) are released. No calls related to the faulty
PM (Line/T runk Card) are processed and t he system normal ly runs without the faulty PM (Line/T runk
Card).
•Data Copy Restart
In a system of dual CPU conf iguration, t he RAM memory (including th e data memory) is copi ed from
the ACT side CPU into the STBY side CPU, and ACT/STBY is changed over and monitor restart is
executed.
In the case of this restart processing, only the ACT side CPU and the STBY side CPU are changed
over without any effect on the current connections. However, no call processings are executed while
the restart processing is in progress (from copying until the end of the changeover).
3. HOW TO READ PRECAUTIONS, DIAGNOSTIC, AND FAULT REPAIR INFORMATION
3.1 Precaution about Diagnostic Procedure/Fault Repair Procedure
When performi ng diagnostic p rocedures/fau lt repair procedures, always adhere to the following actions:
(1) W hen replacing a circuit card with a spare, h andle the circuit card usi ng the Field Servic e Kit.
(a) To protect the circuit card from static electricity, wear a wrist strap before handling the circuit ca rd.
(b) B efore extractin g th e ci rcuit card from its mounting slot, set its MB s witch to the UP side (ON).
(2) When holding a circuit card by hand, wear glov es and be careful not to touch mounted pa r ts , go ld-plated
terminal, etc., on the circuit card.
The 3M
Model 8012 Portable Field Service Kit, shown in Figure 2-19, is recommended as an effective
countermeasure against static electricity.
CHAPTER 2NDA-24300
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SYSTEM MAINTENANCE OUTLINE
Connect ground wire to the Earth
terminal of the Module Group.
Place the Circuit
Card on a
conductive sheet.
Note:
Wrist Strap
3M is a registered trademark of Minnesota Mining and Manufacturing, Inc.
Figure 2-19 3M
Circuit Card
8
7
6
5
4
4
3
3
2
2
1
OFF
1
OFF
8
7
6
8
5
7
4
6
3
5
2
4
1
OFF
3
2
1
OFF
Plastic Bag
8
7
6
5
4
3
2
1
OFF
4
3
2
1
OFF
®
Model 8012 Portable Field Service Kit
Gold Plated Terminal
7
4
2
3
8
4
1
2
3
6
1
5
OFF
OFF
4
2
3
7
8
5
6
1
OFF
4
2
3
7
8
5
6
1
OFF
4
2
7
3
8
5
6
1
OFF
Circuit Card
Note
Card Puller Tab
Note:
Do not touch the Gold-Plated Terminal with bare hands.
Figure 2-20 How to Hold a Circuit Card
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SYSTEM MAINTENANCE OUTLINE
(3) When a circuit card appears to be faulty, check the following items before replacing it with a spare:
(a) Poor connector contact at the circuit card may be responsible for the fault. Repeat insertion and ex-
traction of the circuit card a few times. Clean the connector portion, and reche ck for proper operation.
(b) C hec k th e le ad w i res o f vert ic al ly- m oun t ed pa rts ( resi s to rs , ca pa cit or s , e tc. ) to ensu re th ey have not
shorted each other or broken.
(c) Check t he back side o f the c ircui t car d to se e i f there i s an y short -cir cuite d solde red por tion, or mod-
ified cross connect ion wires erroneously left unconnected.
(d) Check the ROMs to ensure proper seating in the IC socket. Figure 2-21 shows a leg th at is be nt an d
not set in the socket.
A pin is bent, not
inserted in the socket.
ROM
SOCKET
Figure 2-21 How to Set the ROM in IC Socket
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SYSTEM MAINTENANCE OUTLINE
(4) How to clean the connector portion (gold-pl ated terminal):
(a) Dip th e gold-plated terminal port ion in the clea ning fluid for 3 to 5 seconds (on ly PA-XX type circuit
card), as sh own i n Figure 2-22.
Cleaning
Fluid
Circuit
Card
Figure 2-22 How to Clean the Connector Portion
Container
Note 1:
Some of the parts are subject to damage if they come in contact with the cleansing liquid. Be careful
to allow only the connector portion (gold-plated terminal) to contact the cleaning liquid.
Note 2:
Be sure to use fresh cleaning fluid (FREON or isopropyl alcohol).
(b) Using a soft cotton cloth, wipe both s ides of the connector po rtion (gol d-plate d terminal) clean (onl y
PA-XX type circuit card), as shown in Figure 2-23.
gauze
Gold-plated terminal
Figure 2-23 How to Clean Gold-Pl at ed Terminal
Note 1:
Note 2:
Use cloth (gauze, etc.) to clean.
After wiping, be careful not to leave lint on the surface of the circuit card.
(5) When a check on the flat cable or LT cable is directed in the tree, check the following items:
(a) Make a visual check to see if the connector is properly connected.
(b) Poor connector contact may be responsible for the faul t. Repeat connection and disconne ction a fe w
times, and check again to see if the connector is properly connected.
(c) Perform continuity test on the flat cable.
(6) When replacing the circuit card is directed in the tree, replace the circuit card with a spare as per Chapter 4.
(7) When multiple circuit cards a ppear to be faulty, before replacing them with spares, remount them (one at
a time) into their slots , to determine which cards should be replaced.
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SYSTEM MAINTENANCE OUTLINE
•The following is an e xample where the fault was recovered after the replacement of circuit cards:
START
Set the 1st circuit card back into its mounting slot
If the fault recurs: Replace the circuit card .
Set the 2nd circuit card back into its mounting slot
If the fault recurs: Replace the circuit card .
Set the 3rd circuit card back into its mounting slot
If the fault recurs: Replace the circuit card .
If a circuit card is found to be faulty, send the faulty circuit card for repair.
The fault may be a temporary one, or due to poor contact of the circuit card. Observe the
situation fo r a while.
END
(8) When a fault recovery is completed, use the RALM command to clear all the alarm indications and
registered sys tem messages. If r equired, rest ore temporary cros s connections and transient data for testi ng
to the origi nal ones.
3.2 How to Follow Diagnostic Procedure/Fault Repair Procedure
(a) Diagnostic Work
A fault diagnost ic pro ced ure by syste m messa ge is e xplai ned in the “TREE” f ormat o n an in dividual
system message basis.
•Proceed with judgment as to whether the fault status coincides with the indicated status, following
the sequence beginning from START.
•How to proceed with the diagnosis work is explained in Figure 2-24.
STEP 1Determine whether the fault coincides with the fault status (1) in Figure 2-24.
STEP 2If the fault status does coincide, t he fault is indica ted by (2) . Repair the fault by r eferri ng to the
relevant section in Chapter 5. Otherwise, pro cee d to (3).
STEP 3Perform the work indicated by (3). The result of the work (3) is broken down as indicated by
(4).
STEP 4Determine whether the result of work (3) coincides with the status indicated by (5). If so, the
fault(s) is/are indicated either by (6) or by (7). If not, proceed to the next Step.
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SYSTEM MAINTENANCE OUTLINE
STEP 5Perform the work indicated by (8), and if the result of the work is the same as the status indi-
cated, the fault is indicated by (9). If the fault repair work indicated by (9) affects another normal line, recheck the work as indicated by (10).
(b) Fault Repair Procedure
A fault repair procedure is explained by means of “TREE” format in Chapter 5. The following ex-
plains how to follow the “TREE” format and proceed with designated work. See Figure 2-25.
•Begin from START and proceed with the necessary repair work following the sequence.
•When a faulty circuit ca rd (or circuit cards) is suspect ed, replace the f aulty circu it card with a spar e
in accorda nc e with the work p r ocedure pertaining to that specific circuit card.
STEP 1Replace the circuit card indicated by (A) with a spare and check it. Perform the detailed work
as per (B). If the fault status is beyond repair, proceed to the next step.
STEP 2If the range of the fault or the system configuration is as indicated by (C), perform a check as
indicated by (D). If the fault status is beyond repair, proceed to the next step.
STEP 3Replace the circuit card indicated by (E) with a spare and check it. The detailed procedure in-
dicated by (G) varies with the system configuration indicated by (F).
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Note:
START
END
(4)
When
Perform
When
(1)
(3)
(5)
When
(5)
When
(8)
with
performed
(2)
FAULT
FAULT SUPERVISION
FAULT
FAULT
: It is the fault of
Section No.
(7)
: It is the fault of
Section No.
(9)
:
CHECK OF WORK
Section No.
(Chapter 5)
(11)
(6)
(Chapter 5)
(11)
(10)
(Chapter 5)
(11)
(1):Judgment of fault status
(2),(6),(7),(9): When the fault status c oincides with the ind ication, t he caus e of the fau lt is indica ted.
(11):When repairing the fault, refer to the relevant section in Chapter 5.
(3):Operating items for diagnosis
(4):Branching of the result of the operation
(5):Judgment of the status of the result of the operation
(8):When operating method is unknown, refer to Chap ter 6.
Figure 2-24 Diagnostic Work Items and Symbols Example
CHAPTER 2NDA-24300
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SYSTEM MAINTENANCE OUTLINE
START
Check
When
Check
When
When
(A)
(C)
(E)
(F)
(B)
(D)
Check
(G)
(F)
(G)
END
Figure 2-25 Recovery Procedure Example
4. REPORTING FAULT TO NEC
When the cause of a fault is uncertain, make note of the situation involved and report it to NEC. When forwarding faulty circuit cards to NEC, exercise cau tion to protect from static el ectricity.
4.1 Fault Reporting Method
The following three items must be included in the report without fail:
(1) Faulty situation (reports should be similar to “dial tone is not heard only on individual lines,” “incoming
C.O. line calls are not able to be terminated only to a specific ATTCON/DESKCON,” etc.)
•Faulty phenomena
On lifting the handset, d ia l tone is not heard but side tone is heard, etc.
NDA-24300CHAPTER 2
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•History of fault
When did the fault occu r? What kind of repair procedur e has been executed? Does the fault still exist
or not exist? etc.
•Range of fault
Range of fault sh ould be report ed: Single li ne?, Specif ic trunk? , Specif ic circuit card?, Speci fic PIM?,
Whole system?, etc.
(2) Circuit Card Version Number, Program Name, and Program Package Version Number of the circuit card.
See Figure 2-26.
PA16LCBE
Circuit Card Name
Circuit Card Version Number
Program Name
SPA16LCBE
SP 785
A 6A
Program Package
Version Number
Front
9A 91-03
TR 5448
Right View of Circuit Card
Figure 2-26 Circuit Card Version Number, Program Name, and Program Package Version Number
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4.2 Forwarding Faulty Circuit Card Method
Send the faulty circuit card to the NEC agent to whom a request is made for a replacement card. Adhere
to the following procedure for sending the faulty circuit card:
(1) Insert connector covers onto the circuit card terminals.
(2) Put the circuit card into a static electricity protective bag.
(3) Pack the circuit card with air cap, etc.
(4) Set the circuit card into the cardboard box for that specific circuit card.
(5) If multiple circuit cards are to be sent, set each circuit card in a separate cardboard box and stuff the box
with shock absorbing material.
Note:
When sending a fault y circuit card, put it in a static gua rd bag . To pre vent dama ge , never place the cir-
cuit card in a vinyl bag or ship it without a protective bag.
NDA-24300CHAPTER 2
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This page is for your notes.
CHAPTER 2NDA-24300
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CHAPTER 3SYSTEM MESSAGES
This chapter explains how to read and ana lyze sy stem message s displayed du ring routine diag n osis, syst em operation status controlling, and occurrence of a fault within the system. Ta ble 3-1 provides a list of system messages.
13-JRestoration From CCS Link Failure
13-KCCH Reset Interrupt Failure
13-NDigital Line Warning
13-ODigital Line Failure
NDA-24300CHAPTER 3
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SYSTEM MESSAGES
Table 3-1 System Messages List (Continued)
MESSAGE NO. SYSTEM MESSAGE
13-PDigital Line Restore
13-QDRU Battery Operation
13-RDRU Line Operation
13-ZPower Failure
15-AVPS Failure (Temporary)
15-BVPS Failure (Permanent)
15-CVPS Restore
16-AInside Trunk All Busy
16-BVirtual Tie Line Set Report
16-CVirtual Tie Line Cancel Report
16-EVirtual Tie Line Set Time Out
16-FSender Start Time Out
16-KI/O Port Line OFF
16-LI/O Port Line Restore
16-MHard Clock Failure
16-NHard Clock Restore
16-TIOC Failure (T emporary)
16-UIOC Failure (Permanent)
16-XStation Exchanged Report
17-ACCH MBR Key Turn ON
17-BCCH MBR Key Turn OFF
17-CCCH MB Key Turn ON
17-DCCH MB Key Turn OFF
17-HDay/Night Change Information
17-OIOC MB Key Turn ON
17-PIOC MB Key Turn OFF
17-QIOC MBR Key Turn ON
17-RIOC MBR Key Turn OFF
b0:0/1=-/Monitor Restart
b3:0/1=-/Initialization
b4:0/1=Data Copy restart (for Dual-CPU system only)
b5:0/1=-/MB control
b7:0/1=ACT/STBY (active system indication after restart)
Grade Modified:Lamp Modified:
➁
Male-CPU Resta rt Informatio n (FF
H: not mounted)
b7b5b4b3b0
➂
Related Call Informatio n
b0:0/1=-/Monitor Restart
b3:0/1=-/Initialization
b4:0/1=-/Data Copy restart (for Dual-CPU system only)
b5:0/1=-/MB control
b7:0/1=ACT/STBY (active system indication after restart)
b7:0/1=Released/Not released
b7b0
Reference: See Chapter 5, Section 6.2, for the repa ir procedure.
CHAPTER 3NDA-24300
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SYSTEM MESSAGES
C-Level Infinite Loop
0-E
Default Alarm:
SUP
C-level infinite loop is a state where a clock-level program, running under clock interrupt disable state, is in
an infinite loop. This message displays when the counter value to check the normality of the processing has
become abnormal.
Reference: See Chapter 4, Section 2.3.2 and Section 2.3.4, for the cir cuit card replacement proce dure.
b0:0/1 = No. 0 PLO/No. 1 PLO
b0-b7: Bit position corresponding to the detected information in Scan Data 1
() is flagged “1”.
➃
b0-b7: Bit position corresponding to the detected information in Scan Data 2
() is flagged “1”.
➄
NDA-24300CHAPTER 3
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SYSTEM MESSAGES
➃
Scan Data 1: Current Status of PLO
card
b7b6b5b4b3b2b1b0
➄
Scan Data 2: Current Status of PLO
card
b7b4b1b0
b0:Clock status at time of detection
0/1 = STBY/ACT
b1:Circuit Card status at time of detection
0/1 = PLO synchronizing/PLO self runn in g or drift abnormal
b2:0/1 = -/Input clock down
b3, b4:Route of Input clock
b4b3DCS Input RouteRoute Of Input Clock
0000
0111
10-2
11-3
b5:0/1 = -/PLO input all down
b6:0/1 = -/PLO output down
b7:0/1 = -/Drifting
b0:0/1 = -/5msec Burst Clock down
b1:0/1 = -/Frame Synchronization from SY NC card is d ow n
b4:0/1 = -/Internal OSC clock down
CHAPTER 3NDA-24300
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SYSTEM MESSAGES
PLO Failure
1-P
Default Alarm:
MN
This message displays whe n the system detects all the fa ilures concerned with input clock down or output cloc k
down in the PLO card at the ACT side. Whe n this message is indicated, the PLO card changeover executes.
Default Grade:
3
Grade Modified:Lamp Modified:
Note:
The No. 0 PLO card automatically changes over to No. 1. The changeover of No. 1 to No. 0 is not
automatic.
b0-b7: Bit position corresponding to the detected information in Scan Data 1
() is flagged “1”.
➃
b7b6b5b4b3b2b1b0
➂
Valid Information bit for Scan Data
2
b7b6b5b4b3b2b1b0
Reference: See Chapter 4, Section 2.3.2 and Section 2.3.4, for the cir cuit card replacement proce dure.
b0-b7: Bit position corresponding to the detected information in Scan Data 2
() is flagged “1”.
➄
NDA-24300CHAPTER 3
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SYSTEM MESSAGES
➃
Scan Data 1: Status of PLO card
b7b6b5b4b3b2b1b0
➄
Scan Data: Status of PLO card
b7b4b1b0
b0:Clock status at time of detection
0/1 = STBY/ACT
b1:Circuit card at time of detection
0/1 = PLO synchronizing/PLO self runn ing or dri ft ing
b2:0/1 = -/Input clock down
b3, b4:Route of Input clock
b4b3DCS Input RouteRoute Of Input Clock
0000
0111
10-2
11-3
b5:0/1 = -/PLO input all down
b6:0/1 = -/PLO output down
b7:0/1 = -/Drifting
b0:0/1 = -/5msec Burst Clock down
b1:0/1 = -/Frame Synchronization from SY NC card is d ow n
b4:0/1 = -/Internal OSC clock down
CHAPTER 3NDA-24300
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SYSTEM MESSAGES
Module Group Down Failure
1-S
Default Alarm:
MJ
This message displays when a fault of the speech path system has occurred in a specific Module Group. The
specific Module Group is placed into make-busy state.
232ch Clock down, FH down
324ch Clock down, FH down
6TSW SW Memory write failure
9I/O Alarm release
1032ch Clock down recovered,
FH down recovered
1124ch Clock down recovered,
FH down recovered
13TSW MBR key OFF
15TSW ACT/STBY changeov er by CMOD
command
61MUXMUX circuit card Ready failure
2MUX circuit card clock failure
CHAPTER 3NDA-24300
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➅
➂~
➆~➉
Status of ACT side TSW card
b7b6b5b4b3b2b1b0
Status of ST-BY side TSW card
b7b6b5b4b3b2b1b0
SYSTEM MESSAGES
➂
➃
➄
➅
b0-b3, b4-b7: The status of TSW card in each MG (00~07)
➆
➇
➈
➉
MG00MG01
MG02MG03
MG04MG05
MG06MG07
b7-b4b3-b0
0000 = Normal
0001 = Abnormal (Impossible to make links)
MG00MG01
MG02MG03
MG04MG05
MG06MG07
b7-b4b3-b0
b0-b3, b4-b7: The status of TSW card in each MG (00~07)
0000 = Normal
0001 = Abnormal (Impossible to make links)
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SYSTEM MESSAGES
DLKC Data Transfer Failure (Permanent)
1-U
Default Alarm:
MN
This message displays when DLKC data transfer failure (temporary), shown in message [1-V], occurs more
than 16 times an hour. At this time, the faulty DLKC card is down and its switching network automatically
changes over.
b0:0/1 = Clock is in STBY si de/ A CT side
b1:0/1 = PLO synchronizing / PLO sel f running or drifting
b2:0/1 = -/Input clock down
b3, b4:Route of input clock (see the table below)
b5:0/1 = -/PLO input all down
b6:0/1 = -/PLO output down
b7:0/1 = -/Drifting
Connected With Primary
Oscillator (M-OSC)
–Route 3
Connected With
External Clock
➂
Current Status of PLO card
b7b4b1b0
CHAPTER 3NDA-24300
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Issue 1
b0:0/1 = -/5msec clock down
b1:0/1 = -/Frame Synchronization from SY NC card is d ow n
b4:0/1 = -/Internal OSC clock down
Page 96
SYSTEM MESSAGES
C-Level Infinite Loop (Permanent)
3-B
Default Alarm:
MN
This message displays when a C-level program abnormal state is detected as permanent. When the Port Microprocessor (PM) on an LC/TRK c ard detects t he abnor mal sta te, the PM plac es the c ard int o make-b usy sta tus. If the failure occurs more tha n 15 times an hou r, th e syste m judges the failu re as perma nent and i ssues th e
this system message.
b0-b4: Group
b5-b6: Unit (0-3)
b7:Module Group (0/1)
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SYSTEM MESSAGES
C-Level Infinite Loop (Temporary)
3-C
Default Alarm:
SUP
This message displays when C-level program is detec ted as abnormal by the Por t Microprocessor (PM) mounted on an LC/TR K card. If the fai lure o ccurs le ss than 15 times /hour , and a B-m onito r/Init ial resta rt exe cutes
as the result, the failure is judged as temporary and this message is created.
B-monitor Restart: Ports whose link has already been established remain connected. Ports processing
a call-origination may be released.
Initial Res tart: All ports on the circuit card are forcibly released to be placed in id le state.
b0-b4: Group
b5-b6: Unit (0-3)
b7:Module Group (0/1)
b0:0/1 = B-monitor/Initial Restart Note
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SYSTEM MESSAGES
Lock-Up Failure (Permanent)
3-D
Default Alarm:
MN
At the periodic interval, the CPU sends diagnosis data to the Port Microprocessor (PM) on LC/TRK cards in
order to monitor the PM. If th e CPU cannot receive the return data within a predetermined period of time, the
system displays this data. When the failure is detected more than 15 times per hour, the failure is judged as
permanent.
Reference: See Chapter 5, Section 6.2, for the repa ir procedure.
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SYSTEM MESSAGES
Lock-Up Failure (Temporary)
3-E
Default Alarm:
SUP
At the periodic interval, the CPU sends diagnosis data to the Port Microprocessor (PM) on LC/TRK cards in
order to monitor the PM. If th e CPU cannot receive the return data within a predetermined period of time, the
system displays this data. When the fai lure is det ected les s than 15 times per hour, the fa ilure is judged as temporary.
This message displ ays whe n over curre nt of the o perat ing powe r (DC-4 8V) is sup plied from t he ATI/ ELC cir cuit card to the Atten da nt Console/D
term
. When thi s fault occurs, the related circu it card is pl aced into ma ke-