NEC ncs serv r4.0 User Guide

NCS Serv

User Guide

Software Version 4.0

Part No. 77000SUG05

April 2001

Printed in the U.S.A. (2106)

WARNING!

Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. NEC America will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although NEC America has designed security features into its products, it is your sole responsibility to use the security features and to establish security practices within your company, including training, security awareness, and call auditing.

NOTICE

While every effort has been made to ensure accuracy, NEC America will not be liable for technical or editorial errors or omissions contained within the documentation. The information contained in this documentation is subject to change without notice.

This documentation may be used only in accordance with the terms of the NEC America License Agreement.

NEC America, Inc., Corporate Networks Group 4 Forest Parkway Shelton, CT. 06484 Telephone: 203-926-5400 Fax: 203-929-0535 Web site: cng.nec.com

TRADEMARKS

NEC, NCS Serv, NCS Ware, Extended Caller ID, N-TeliTouch, NCS Link, NCS Console, NCS Admin and N-TeliCall are trademarks or registered trademarks of NEC.

All other brand names mentioned are trademarks or registered trademarks of their respective manufacturers.

4502-0001-A1

NCS Serv

4.0 User Guide

Table of Contents

Contents

HAPTER

NCS Serv Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Basic Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Transferring Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Centrex Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System Call Park and Silent System Call Park. . . . . . . . . . . . . . . 5

Single Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Multiple Call Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

System Callback (to Remote Location) . . . . . . . . . . . . . . . . . . . . 7

Using NCS Serv VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Calling a Remote Extension Directly over IP. . . . . . . . . . . . . . . . 7

Calling Remote Auto Attendant or Operator . . . . . . . . . . . . . . . . 7

Calling a Remote Number (Hop Off Dialing) . . . . . . . . . . . . . . . 8

Voice Over IP Trunk Call Support . . . . . . . . . . . . . . . . . . . . . . . . . 9

Supported Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Remote Locations IP Dialing Chart . . . . . . . . . . . . . . . . . . . . . . . . 11

Using Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

NCS Mail Quick Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Workgroup Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Workgroup Supervisor Features. . . . . . . . . . . . . . . . . . . . . . . . . 16

Other Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Operator Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Call Handling and the Auto Attendant . . . . . . . . . . . . . . . . . . . . 18

Checking the General Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . 18

Operator on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Operator Off-line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

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Using NCS Mail Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Transfer to NCS Mail Feature . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Returning to Auto Attendant from NCS Mail . . . . . . . . . . . . . . 23

NCS Mail Main Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . 23

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Sending Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Making a Call from within NCS Mail . . . . . . . . . . . . . . . . . . . . 25

Personal Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Recording Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Changing your Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Using Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Using Reminder Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Feature Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Using Distribution Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Enable/Disable IP Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Dynamic Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

N-TeliCall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Private Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

NCS Mail Mixed-Media Messaging . . . . . . . . . . . . . . . . . . . . . . . 35

Accessing NCS Mail Mixed-Media Messages. . . . . . . . . . . . . . 35

HAPTER

Using N-TeliTouch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

The Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Setting Call Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Speed Dial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

CallView . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Workgroup View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Message Notification Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

N-TeliFind, One Number Access . . . . . . . . . . . . . . . . . . . . . . . . . 50

Telephone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

NCS Mail Quick Features

:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Making Calls: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Answering Calls:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Call Management: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Workgroup Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Workgroup Supervisor Features:. . . . . . . . . . . . . . . . . . . . . . vi

Other Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

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Table of Contents

Telephone Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

NCS Mail Quick Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Making Calls: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Answering Calls:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Call Management: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vii

Workgroup Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Workgroup Supervisor Features:. . . . . . . . . . . . . . . . . . . . . viii

Other Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

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Table of Contents

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Basic Functions

Chapter 1

NCS Serv Telephone Functions

NCS Serv provides a broad range of call-handling and dialing features. For the most effective use the system, you will want to browse through this section and keep it handy for future reference.

This guide refers to the device.The flash function is the off-hook flash used, for

example, to take the other call in a simple call-waiting situation. Some telephones may provide a button that provides the same function.

Basic Functions

Making Calls

FLASH

LINK

button on the telephone

or similarly labelled

Telephone

Functions

• To make an

hook, wait for dial tone and dial the extension number.

• To make an

dial the designated outside line access digit and dial the phone number. The outside line digit(s) are provided by your administrator.

internal

external

call to another extension, lift the handset off-

call, lift the handset off-hook, wait for dial tone,

Answering Calls

When the telephone rings, lift the handset off-hook and speak into the transmitter. There may be different rings depending on who is calling. When

Distinctive Ringing

ringing patterns may be heard:

• Internal Call = short double rings

• External Call = long single rings between long pauses

• Operator Call = long single rings between short pauses

is enabled on your system, three different

Putting a Call on Hold

While connected to a call, there are 2 ways to put a call on hold:

NCS Ware

4.0 User Guide

NCS Serv Telephone Functions

System Hold

play music on hold, the outside party will hear music.

DO NOT HANG UP

Press the

Extension Hold

This connects a holding circuit across the line. Hang up the handset. This will not disconnect the call. Nothing is heard by the outside party when placed on hold this way.

To reconnect to the call, lift the handset off hook.

- Press the

FLASH

(hanging up will disconnect the call)

button again to re-connect to the call.

- Press the

button. If the system is set up to

HOLD

button (if your phone has one).

Transferring Calls

To transfer the currently connected call:

1. Press the

2. At the dial tone, dial the third party’s extension number, or if

permitted, a trunk-line access prefix and an external phone number.

3. When the third party answers, announce the call or simply hang up.

When hanging up, use the hook-flash down for a couple of seconds to make sure the call is transferred. To abort the transfer and reconnect to the original caller, press again before the transfer is complete.

FLASH

button.

Release

button if available or keep the

FLASH

Centrex Transfer

If you have a Centrex line, you can use this feature to transfer an external call to an outside number without having to tie up two trunk lines. Once the

transfer is complete, the external caller’s line connects directly to the outside number. Since there are no longer any connections to internal users, internal trunk lines are then dropped, freeing up system trunk line resources for other calls.

To complete a Centrex transfer:

1. Press

2. Dial the second party’s phone number (no need to dial the prefix for

3. Once you place the handset back on-hook, the trunk line also drops and

FLASH

trunk-line access such as 9) and either hang up or announce the call.

Centrex completes the transfer.

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, then *.

4.0 User Guide

Basic Functions

Transferring Calls into NCS Mail

To send an outside call into the NCS Mail Voice Messaging system, press

FLASH # 4 0

Transferring Calls Directly to a User’s Voice Mailbox

To transfer a call directly into a user’s voice mail, press user’s extension number. When you transfer a call this way, you do not need to set the user’s station on Do-Not-Disturb or wait for the telephone to finish ringing.

FLASH ##

and the

Transferring Calls to an Auto Attendant

To transfer a call to the Auto Attendant, press three digit Auto Attendant number. For example, if 01 is the initial greeting to which you want to send the user, press

FLASH # 15

FLASH # 1 5 0 1

and the two or

Conference Calls

You can place conference calls including up to 5 other parties, and you can speak privately with each party before adding them to the conference call. Any internal user is able to add parties to the conference call.

The quality of the conference call depends on the quality of service available with the local telephone company.

To initiate a conference call while connected to the first party:

1. Press

2. At the dial tone, dial the next party’s phone number.

3. Wait for the third party to answer and announce the conference call.

4. Press # to put all three parties into the conference call.

5. During conferencing, any internal conference participant may press

There are some system technical restrictions on conference calls. On each Quantum board, the extensions assigned to the board can be

involved in a maximum of 3 different conferences. For example, if extensions 101 - 110 are all on the same board, 101, 105, and 107 could be involved in one conference call, while 104 and 108 were on another, and 109 and 102 were on a third call.

FLASH

into the conferencing session.

, dial the next party’s number, and press # to bring the person

Telephone

Functions

NCS Ware

4.0 User Guide

NCS Serv Telephone Functions

Depending on the type of board, the each Quantum board could run up to 4, 8, or 12 extensions. There is no limit to conferencing extensions from the same board.

For all conferences on a single board, the system allows up to 4 extensions total from any of other boards, in any combination, at any one time.

For example, if Conference #1 includes 4 extensions from other boards, Conference #2 and #3 cannot have any. If Conference #1 includes only 2 extensions from other boards, 2 other extensions could be used by Conference #2 or #3.

If these limits are reached, the system rejects attempts to conference additional parties to the call.

Consultation

To place the caller on hold and speak with a person at another extension:

1. Press

2. When you are finished, press

FLASH

speak with.

consultation and return to the original caller.

and dial the extension number of the person you wish to

FLASH

again to disconnect the

Call Park

You can park calls and then pick them up at your current extension or another extension. After a time-out period—set in the NCS Ware Administrator—parked calls ring the extension at which they are parked.

To park a call:

1. Do one of the following:

• To park the call at the current extension, press hang up.

• To park the call at another extension, press by the extension number. For example to park the call at ext. 487, press

FLASH # 3 1 4 8 7

2. To pickup the parked call, press number of the station where the call is parked.

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4.0 User Guide

# 31

followed by the extension

FLASH # 31

and

followed

Basic Functions

System Call Park and Silent System Call Park

System Call Park

entering location number. Calls parked by a user will ring that user’s extension after the time-out period expires.

You can enable the your telephone keypad. This feature is used to announcing the “location” of a call when using the feature. This announcement can be confusing when using a graphic interface applications such as NCS Console or N-TeliView. This feature also eliminates having to wait for the location number to be announced before moving on to the next task.

To retrieve the parked call, press number where the call was parked.

FLASH #41

allows user to park a call at a public “location” by

. The system announces where the call is parked—a

Silent System Call Park

# 4 1

feature to by pressing

disable

the system from

System Call Park

and then dial the announced location

#73

Single Call Waiting

To use call waiting, it must have been enabled either for the system in the NCS Ware Administrator or by the user in N-TeliView or N-TeliTouch. The latter is described in “Setting Call Management” on page 42.

If a call comes in while you’re on the telephone, the system will beep up to three times over a 24 second period before the call is routed into voice mail. To answer the call:

1. Press

2. Press

With Single Call Waiting enabled, you cannot transfer or park an existing call before answering a waiting call.

FLASH

to the waiting call.

FLASH

press

Flash

to put the first call on hold and simultaneously connect

again to return to the first call. (You may continue to

to go back and forth between the calls.)

Telephone

Functions

Distinctive Call Waiting Tone

If the Distinctive Call Waiting Tone option is enabled by the system administrator, you may receive one of three different call waiting tone cadences that distinguish the types of call waiting.:

• Internal Call = two tones

• External Call = one tone

• Operator Call = three tones

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4.0 User Guide

NCS Serv Telephone Functions

Multiple Call Waiting

This feature enables a “personal” queue that allows you to handle multiple incoming calls by letting callers wait in queue until you answer the call. When this feature is enabled, you can transfer or park the current call before answering the next call in queue.

Multiple Call Waiting must be enabled for your extension by the system administrator before it can be used.

Before being placed in queue, the caller hears an the queue, the caller hears a can change or customize these greetings in NCS Mail at the

Options

In queue, the callers can press pound (#) to exit the queue and leave a voice mail message or, if your organization has an operator, press 0 for the operator. You may want to remind users of these options in the greetings.

To answer calls in a Multiple Call Waiting situation:

• During a call, you will hear an alert tone (audio beep) for each new call

• If

menu as described in “Recording Greetings” on page 26.

that is added to the queue.

you

hang up, the telephone will ring with the next caller in queue.

Subsequent Greeting

Initial Greeting

every 30 seconds. You

. Once in

Personal

• If the first indicates that there is a another call in queue. To pickup the call, press the

1. To park or transfer a call before answering the next call, press the

FLASH

• To

up.

• To

extension number other than your own, and then hang up (see page 4).

• To

parked call “location” number, and then hang up.

2. Answer the next call in queue; it will ring after you disconnect the previous call.

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caller

hangs up, you will hear a fast busy tone which

FLASH

key.

key and do one of the following:

transfer

park

park the call using System Call Park, press # 41, note the

the call, enter the extension or phone number and hang

the call using

4.0 User Guide

Personal Call Park

only

if you want to park the call at an extension

, press

# 31

, enter an

Using NCS Serv VoIP

System Callback (to Remote Location)

You can have NCS Serv call you back at a remote location. This is useful for mobile users who don’t want to accrue expensive toll charges while traveling, especially from international locations where there is no access to toll-free numbers.

In order to access this feature, System Callback must be configured in the Auto Attendant by the system administrator.

To use the System Callback feature:

1. Call the NCS Serv system you want to call you back.

2. Using the Auto Attendant, select the System Callback option.

3. When prompted, enter your extension number and password.

4. Enter the number for NCS Serv to call you back and press # at the end of the number. When you enter the number, it should be exactly as NCS Serv will dial it back; enter a 1 and the area code if it is a long distance number or 011 and the country code if it is an international number. You do not need to enter an outside line access digit (e.g. 9).

5. Hang up. NCS Serv will call you back at the number you specified.

6. When prompted, enter your password. At successful login, you are connected to the Auto Attendant.

Telephone

Functions

Using NCS Serv VoIP

Calling a Remote Extension Directly over IP

To call a remote extension directly over IP:

1. Dial the IP trunk access code (e.g. 8).

2. Dial the destination ID (e.g. 1 to select site 1), if applicable.

3. Dial the destination extension number (e.g. 101).

Calling Remote Auto Attendant or Operator

If the remote system is configured to connect incoming calls to an operator or Auto Attendant (and not to a person’s or workgroup extension), you can connect with the operator or Auto Attendant as follows:

NCS Ware 4.0 User Guide 7

NCS Serv Telephone Functions

1. Dial the IP trunk access code (e.g. 8).

2. Dial the destination ID (e.g. 1 to select site 1), if applicable.

Calling a Remote Number (Hop Off Dialing)

If your NCS Ware systems are configured to allow Hop Off dialing—using a remote trunk to place an outgoing call—you can do that as follows:

1. Dial IP trunk access code (e.g. 8).

2. Dial the remote system ID digit (e.g. 3 for site 3).

3. Dial *, which selects the PSTN trunk with the lowest value in the access code.

4. Dial the phone number (e.g. 14085551212).

5. Optionally, press # to indicate the end of the phone number. This will speed up the call.

For example, to call 650 555-4444, using your local IP trunk access code of 8 and the remote system with an ID of 3, you would dial 8 0 * 16505554444#, this will call 14085551212 using a CO trunk on the remote system.

You can also replace the * with a 9 to select the remote access trunk access code 9. The specific trunk access code only works for ‘9.’ You cannot select ‘8’,’ 7,’ or ‘6,’ etc., as the

trunk access code using this dialing method unless the remote extension for this system is set to ‘unknown.

Note: The remote Extension Length must be always be set to None for

the remote system entry, if using Hop Off Dialing.

Hop On Dialing to a Remote Extension

To hop onto a remote extension:

1. The incoming call must come in over T1 or the CO to an extension.

2. The extension is set up to forward over IP to the remote extension.

8 NCS Ware 4.0 User Guide

Voice Over IP Trunk Call Support

If your system is set up with Voice Over IP, you can use the following trunk-related NCS Serv features during IP trunk call sessions.

Supported Features

The following features are supported while dialing through IP trunks:

• Incoming and Outgoing Trunk Calls - you must dial the IP trunk

access code to make outgoing calls via an IP trunk.

• Call Transfer To and From IP Trunk (Blind and Supervised) -

you must dial the IP trunk access code and all necessary prefixes to transfer calls via an IP trunk.

• N-TeliFind, One Number Access - when entering “outcall”

numbers via N-TeliTouch or NCS Admin, you must add the IP Trunk Access number. For example, if you want NCS Serv to dial the extension 300 at a remote NCS Serv where the location ID (Dialed Digits) is 1 and the IP trunk access code is 8, you must enter 81300 as the outcall number.

• Message Notification

• Reminder Calls

• Multi-Location Conferencing

• Call Park

• Call Waiting

• Call Forwarding

• Automatic Call Distribution

• Auto Attendant

• System CallBack over IP Trunk

• Calling Out from Voice Mail

• N-TeliCall- allows the caller to leave a different extension number

as the callback number. If the callback number of a call from another NCS Serv is available and automatically captured, NCS Serv only announces the extension number but connects to the correct remote NCS Serv.

Telephone

Functions

NCS Ware 4.0 User Guide 9

NCS Serv Telephone Functions

• Dial Last Caller - NCS Serv will use an IP trunk to dial the last

caller if that call was received via an IP trunk.

• Call Restrictions

• Speed Dialing - be sure to enter all appropriate prefixes such as IP

trunk access code, Dialed Digits, etc.

• Call Accounting

• Caller ID - displays location and extension number. If an incoming

call is from an unspecified IP host, the IP address is used instead of location name.

• Voice Mail

• Microsoft Exchange Integration

• NCS Console Client Support - you can use NCS Console to

handle calls to and from IP trunks.

• N-TeliTouch Support - all features accessible via N-TeliTouch

(N-TeliFind, Message Notification, etc.) can be used with IP trunks. Call View and Workgroup View windows also show call activities over IP trunks.

• N-TeliView / N-TeliView IP Extensions

10 NCS Ware 4.0 User Guide

Remote Locations IP Dialing Chart

To use IP trunks to dial remote NCS Serv locations, generally you need to know the IP trunk access code, the remote location ID (the digit(s) you dial to reach the remote server), and the remote extension you want. You can use the following chart to list the IDs and extension lengths for each remote NCS Serv system.

IP Trunk Access Code: (e.g. 8)

Telephone

Functions

Location/Destination

(example) San Jose 1 3 (example) Seattle 2 3

Remote Loc. ID)

(Dialed Digits)

Extension Length

(at remote location)

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NCS Serv Telephone Functions

Using Feature Codes

The following sections describe additional telephone features used for call handling and management. To use any of these features,

1. Lift the handset off-hook and wait for the dial tone.

2. Dial the keys indicated in the “DIAL” column.

Answering Calls

Feature Dial Individual Call

Pickup System Call

Pickup (any ringing phone)

Personal Call Park

Personal Call Park Pickup

System Call Park FLASH

System Call Park Pickup

#29 <ext>

#30 Connects the call of any ringing telephone to the

FLASH #31, then hang up; OR FLASH #31 <ext>, then hang up

#31 <ext>

#41

#41 <loc.>

Description

Connects to the local set with extension number <ext>.

local set.

Parks the call to later pick up from this or another station. Or park the call at another station by pressing FLASH #31 and the extension number of the other station. You can have up to 50 calls parked per station simultaneously. Parked calls ring the extension upon time-out. Time-out time is conﬁgurable, with a default of 2 minutes.

Picked up the call parked at extension number <ext>

Park a call at a public “location” station by entering FLASH #41. The system announces where the call is parked (a location number). Calls parked by a user will ring that user’s extension upon time-out after 2 minutes.

Pick up the system parked call at location number <loc.>

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Using Feature Codes

Hands Free Intercom Mode

Handsfree Manual Mode (for headset use)

* <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.

#81 Allows you to receive calls through the speaker

phone without having to pickup the handset to answer. The system will connect the call automatically within one ring.

Outside calls will ring the telephone and you must answer manually by pressing the Flash key . You can use the handset to answer if that is preferred.

Caution, Security Issue: If you are away from your desk for a moment, or if the ringer is off, you may not be aware that a call has come in and the caller is connected and listening to whatever conversation you are having.

Pressing #81 activates, pressing #81 a second time deactivates this feature.

You must use a speaker phone, and the speaker must be turned on to use this feature. When a call comes in, you hear a ringing tone from the speaker, and the call is automatically connected.

#82 Allows you to receive internal and external calls

through a headset (or speaker phone). It is intended to be used with a PC desktop user interface such as NCS Console, N-TeliView or Center.

The call is not answered automatically. You must press FLASH (or Link) or use the Answer button in N-T eliV ie w (or double-click the call) to take the call.

You must use a speaker phone, and the speaker must be turned on to use this feature. If the speaker phone is not on, the telephone still rings, but you must answer using the handset.

Pressing #82 activates, pressing #82 a second time deactivates this feature.

Telephone

Functions

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NCS Serv Telephone Functions

NCS Mail Quick Features

The following voice messaging features are accessible in the same way as telephone features, without having to login to NCS Mail.

Feature Dial Description Greeting Menu # 11

Password Menu # 28 Follow the system prompts to change your

Making Calls

Feature Dial Dial by Name #34

Station Privilege Override

Dial Last Caller #69 Dials the last incoming call number. Station Speed Dial #77 <nn> Dials the 2-digit speed dial number <nn>.

System Speed Dial #88 <nn> Dials the 2-digit system-wide speed dial

Last Number Redial #99 Saves and redials the last number dialed.

* <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.; <string> = character string

<string> #

#35 <your ext> <password>

Follow the system prompts to change your greeting.

password.

Description

After entering #34, enter the letters of the name beginning with last name, followed by the ﬁrst name, followed by #. Use 1 for Q and Z. The system searches for a unique name and calls the extension associated with the name.

T o have your o wn calling privileges at that telephone set for the next call only . After the call, the telephone set returns to its original call restrictions.

See “Station Speed Dial Setup” on page

17.

number <nn>.

If you are unable to make calls within certain area codes, check with your System Administrator for any toll restrictions placed on codes and dialing preﬁxes.

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Call Management

Using Feature Codes

Feature Dial Station Log Out #26

Station Log In #27

Account Code (before calling)

Account Code (during a call)

Do Not Disturb / Deactivate Do Not Disturb

Call Forwarding

Remote Call Forwarding

(follow me)

* <ext> = extension num.; <nn> = 2-digit num.; <loc.> location num.; <destination> = extension or complete phone number

#32 <acct. num>,

FLASH (wait for dial tone) #32 <acct. num> #

#33 Activates Do Not Disturb when it’s off,

#36 <password> <destination> #

#37 <your ext> <password>

Description

Deactivates, shuts of f, your extension, forwarding all calls to voice mail. This feature can be used to move your extension from your telephone set to another telephone set in the ofﬁce.

Reactivates your extension at your original telephone set or another one. If using a different telephone set, that set must be deactivated for any prior extension.

#27 can also be used to hear the currently active extension number for the telephone set.

After entering the account number, a maximum of ten digits, make the call when you hear the dial tone. This feature can be used for client billing purposes. The System Administrator should assign all account codes in order to prevent duplication of codes by different users.

Press FLASH, wait for the dial tone, enter #32 and the account code followed by #. You will then be reconnected to the call.

deactivates it when it’s on. While activated, all calls are forwarded to voice mail.

Forwards all call to the destination, which can be an internal extension or external phone number including access code, long distance preﬁx and area code. To deactivate forwarding, press #36 again, or deactivate from within NCS Mail. There is a 1-Hop limit to call forwarding, as discussed on page 42.

When you’re on a telephone station other than your own, forwards your calls to the current station. Multiple users can forward to the same extension. Deactivate it by pressing #37 again on the same telephone set.

Telephone

Functions

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