NEC ncs n-teliweb r4.0 User Guide
N-TeliWeb
User Guide
Release 4.0
Part No. 77000WEB02
April 2001
Printed in the U.S.A. (2106)
WARNING!
Toll fraud is committed when individuals unlawfully gain access to customer
telecommunication systems. This is a criminal offense. Currently, we do not know of
any telecommunications system that is immune to this type of criminal activity. NEC
America will not accept liability for any damages, including long distance charges,
which result from unauthorized and/or unlawful use. Although NEC America has
designed security features into its products, it is your sole responsibility to use the
security features and to establish security practices within your company, including
training, security awareness, and call auditing.
NOTICE
While every effort has been made to ensure accuracy, NEC America will not be liable
for technical or editorial errors or omissions contained within the documentation. The
information contained in this documentation is subject to change without notice.
This documentation may be used only in accordance with the terms of the NEC
America License Agreement.
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT. 06484
Telephone: 203-926-5400
Fax: 203-929-0535
Web site: cng.nec.com
TRADEMARKS
NEC, NCS Serv, NCS Ware, Extended Caller ID, N-TeliTouch, NCS Link Plus, NCS
Console, NCS Admin, N-TeliWeb and N-TeliCall are trademarks or registered
trademarks of NEC.
All other brand names mentioned are trademarks or registered trademarks of their
respective manufacturers.
Copyright © NEC America 2001. All rights reserved.
Printed in U.S.A.
4502-0001-A1
N-TeliWeb
4.0 User Guide
Table of Contents
Contents
N-TeliWeb 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Installing N-TeliWeb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
WebCall Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Applet Subdirectory Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Collecting Form Data, IVR Data and URL History . . . . . . . . . . . . . 5
Tagging Pages for URL History . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Scenario 1—Caller Data from Web Page . . . . . . . . . . . . . . . . . . . . . 6
Customizing Contactinfo.htm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Scenario 2—Caller Data from Auto Attendant. . . . . . . . . . . . . . . . 10
Customizing Contact.htm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Configuring Auto Attendant for Scenario 2 . . . . . . . . . . . . . . . . . . 15
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Uninstalling N-TeliWeb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
N-TeliWeb
4.0 User Guide
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Table of Contents
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N-TeliWeb
4.0 User Guide
N-TeliWeb 4.0
Overview
Overview
NCS Ware 4.0 integrates VoIP, Auto Attendant, and Microsoft Internet
Information Services (IIS) to provide the N-TeliWeb feature that allows
internet users to talk to an extension via VoIP and share web pages.
System Requirements
•
Client/Server System only
on Windows 2000 or Windows NT.
•
Client System
4.7 or better; NetMeeting 3.01; and Sound Card.
•
Web Server
: Microsoft Internet Explorer 5.5 or better, or Netscape
: Microsoft Internet Information Services (IIS) 4.0/5.0.
: NCS Ware Release 4.0 or higher running
N-TeliWeb Components
N-TeliWeb
Figure 1. N-TeliWeb Component Overview
N-TeliWeb
4.0 User Guide
1
N-TeliWeb 4.0
Installing N-TeliWeb
Make sure NCS Ware Release 4.0 has been installed on the NCS Serv
system and the link to TCP/ IP is enabled before continuing with
N-TeliWeb setup.
1. Log in to the client machine using a domain account and make sure it
is connected to the network on which NCS Serv is running.
2. Exit any/all Windows applications.
3. Insert the N-TeliWeb CD into the CD ROM drive of the
4. Run the
Setup.exe
program in the
N-TeliWeb\WebCall
N-TeliWeb CD. Follow the step by step installation instructions as
they appear on the screen.
5. N-TeliWeb installs into the Home directory of the IIS server. To verify
installation, start IIS, and select Default Web Site. The WebCall
directory appears at the bottom of the directory, as shown below.
IIS web server
folder on the
.
Default Web Site
WebCall
Figure 2. Logical N-TeliWeb WebCall installation in IIS
2
N-TeliWeb
4.0 User Guide
WebCall Directory Structure
6.
To verify the physical location of the WebCall directory
Default Web Site and select Properties. On the Home Directory tab of
the Properties dialog, the Local Path field shows the WebCall physical
location on the drive (in this case C:\Inetpub\wwwroot).
, right-click
N-TeliWeb
Figure 3. Local Path in IIS Properties dialog
WebCall Directory Structure
The WebCall directory contains the following subdirectories
•
Applet
—Sample files you can use to set up N-TeliWeb. Refer to the
following sections for details.
•
Docs
—Documentation on N-TeliWeb
•
Images
directory
—Graphics used in the html files residing in the Applet
These subdirectories are also on the N-TeliWeb CD disk.
N-TeliWeb
4.0 User Guide
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N-TeliWeb 4.0
Applet Subdirectory Files
The Applet subdirectory contains sample pages you can use to set up
WebCall, as well as files necessary for proper N-TeliWeb functioning.
•
Contact.htm
Attendant
•
contactinfo.htm
Attendant
•
customerid.htm
•
directory.htm
directory (for internal use only)
•
IVR_top.htm—
•
IVRApplet.htm—
N-TeliWeb applet
•
NetMeeting.htm
and providing opportunity to download
•
Nsapplet.zip
N-TeliWeb (Do not modify this file.)
—Customer Information page for use with Auto
—Customer Information page for use without Auto
—Page where caller enters customer ID
—Template for creating an in-house N-TeliWeb
Frameset for top.htm and IVRApplet.htm
Sends connected information to the main
—Error message indicating NetMeeting not found
—Contains files necessary for the proper functioning of
•
Nsplugin.zip
N-TeliWeb (Do not modify this file.)
•
productid.htm
•
sales_cid.htm
•
sales_pid.htm
•
Top.htm
IVRApplet.htm
•
WebCall.cab
N-TeliWeb (Do not modify this file.)
•
WebCall.htm
•
WebCall.js
N-TeliWeb
•
Wizard.htm
configuration for NetMeeting
4
N-TeliWeb
—Contains files necessary for the proper functioning of
—Page where caller enters product ID
—Frameset for customerid.htm
—Frameset for productid.htm
—Collects caller input and sends the result to the next
—Contains files necessary for the proper functioning of
—Page displaying WebCall window
—JavaScript file necessary for the proper functioning of
—Error message advising caller to run the initial
4.0 User Guide
Collecting Form Data, IVR Data and URL History
Collecting Form Data, IVR Data and URL
History
You can configure N-TeliWeb to display Form Data, IVR Data, and URL
History when a web call is answered by an extension with the NTeliAgent
application.
The IVR data comes
from the Auto Attendant
/ Collect Digit action.
The Form Data come
from the <form
name=infoForm> fields
in the source code of
Contact.htm or
Contactinfo.htm pages
The URL History shows all
URL paths to tagged html
pages the caller visited prior
to the call.
Figure 4. Caller Data window in NTeliAgent
N-TeliWeb
Tagging Pages for URL History
To appear in the URL history, the pages the caller visits prior to the call
must be tagged, as shown below:
<head>
<script language="JavaScript" src="webcall.js"></script>
<script language="JavaScript">
tagURL(location.href)
</script>
</head>
For more information on configuring:
•
IVR Data
•
Form Data:
tact.htm” on page 14.
: Refer to “Configuring Auto Attendant for Scenario 2” on page 15.
“Customizing Contactinfo.htm” on page 9 or “Customizing Con-
N-TeliWeb
4.0 User Guide
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