NEC N 1093100 User Manual

Download

Empowered by Innovation

Introduction Features System

Features

IntraMail

1001-1702

2101-2501

Station

3101-3715

Line

Voice Mail

4101-4231

Maintenance

9001-9042

For additional resources, visit our Technical Support site on the web at

Software Manual

P/N 1093100

Rev 3, June 2006

http://www.necdsx.com

Printed in U.S.A

01.00.00

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions, Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC Unified Solutions, Inc.

Printed in U.S.A.

Table of

Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using the DSX Software Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Default Feature Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Telephone Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Optional (Unforced) Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using Account Codes and Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Using Account Codes with Last Number Redial and Save . . . . . . . . . . . . . . . . . . . . . 14

Account Codes and Emergency Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

DSS Console Account Code Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Alphanumeric Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Attendant Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Operator Call Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Attendant Position . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Auto Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Automatic Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Automatic Ring Down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Automatic Slot Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Battery Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Brightness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

DSX Software Manual

Table of Contents ◆ i

ii ◆

Table of Contents

Call Coverage Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Call Forwarding Off Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Call Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Call Waiting / Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Caller ID Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Central Office Calls, Answering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Central Office Calls, Placing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Check Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Conference, Meet-Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Conference, Unsupervised . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Contrast Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Cordless Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Delayed Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Dial Number Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Dial Tone Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Direct Inward Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Call Coverage Guard Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Call Forwarding Chaining . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Call Forwarding Cancel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Call Forwarding Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Call Forwarding Toggle in a Personal Speed Dial Bin. . . . . . . . . . . . . . . . . . . . . . . . . 45

Call Forwarding Confirmation Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Call Forwarding Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Call Forwarding Off Premises Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Single and Multiple Message Format Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Caller ID on the SMDR Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Caller ID Integration with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Second Call Caller ID (Extension Level Call Waiting Caller ID) . . . . . . . . . . . . . . . . 63

Third Party Caller ID Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Caller ID Display Separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Caller ID to Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Types of Calls that are Logged . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Caller ID and Answering Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Single Ring Option for Single Line Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Dial Buffering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Store and Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Access Code Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting Up Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

ANI/DNIS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Basic DID Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Table of Contents

DSX Software Manual

Table of Contents

How Call Forwarding and Extension Hunting Interact with DID Calls. . . . . . . . . . . 102

DID Call Handling with Call Forwarding and Extension Hunting . . . . . . . . . . . . . . 103

DID Station Intercept and Line Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

DID Overflow, Camp-On, and Intercept Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Direct Inward Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Night Mode Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Overflow for Direct Inward Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Direct Line Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Direct Station Selection (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Direct Station Selection (DSS) Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Default DSS Console Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

DSS Console Feature Key Assignments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Directed Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Display, Alphanumeric . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

The Distinctive Ringing Hierarchy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Understanding Ring Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

When Multiple Calls Ring an Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Do Not Disturb BLF for Hotline and Call Coverage Keys. . . . . . . . . . . . . . . . . . . . . 143

Do Not Disturb Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Door Box Relays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Door Box Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Equal Access Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Extended Ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Extension Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Circular Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Terminal Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Uniform Call Distribution (UCD) Hunting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Extension Feature Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Flash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Flash for Single Line Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Flexible Numbering Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Forced Line Disconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Group Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Group Listen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Group Ring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Overflow for Group Ring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Handsfree and Handsfree Answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . 195

DSX Software Manual

Table of Contents ◆ iii

Table of Contents

Headset Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Interactive Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Key Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Language Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Line Group Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

Line Queuing / Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Loop Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Microphone Mute. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Monitor / Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Multiple Directory Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Music on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Names for Extensions and Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Night Service / Night Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

iv ◆

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Headset Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Off-Hook Signaling and Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201

System (Regular) Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Exclusive Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Automatic Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Intercom Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Hold Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209

Handsfree Answerback and Forced Intercom Ringing. . . . . . . . . . . . . . . . . . . . . . . . 211

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Overflow for Key Ring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Language Selection and SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Line Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Line Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Line Queuing Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Switched Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Fixed Loop Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Answering Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Single Line Telephone Message Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Handsfree Reply Soft Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251

Night Service Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

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Basic Night Service Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

Off-Hook Signaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Off-Hook Signaling for Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Off-Hook Signaling for Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Off-Hook Signaling for Hotline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257

One-Touch Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Internal Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

External Paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Page Relay Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Outside Call Ringing Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Intercom Ring Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Door Chime Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Background Music Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Ring Over Page Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Paging, Meet-Me Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Personal Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

System Park Orbit Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

PBX / Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

PBX/Centrex Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

PBX/Centrex Access Codes and Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

PBX/Centrex Access Codes and Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

PBX/Centrex Access Codes and SMDR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

PC Program (System Administrator) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Prime Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Idle Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Intercom Prime Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Privacy Release Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Privacy Release Guard Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Private Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Programmable Idle Menu Soft Keys (Super Display) . . . . . . . . . . . . . . . . . . . . . . . . . . 282

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Pulse to Tone Conversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285

Regional Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286

Removing Lines and Extensions from Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Reverse Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Ringdown Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293

Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Prime Line vs. Ringing Line Preference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

Save Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Selectable Display Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300

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Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 304

Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Split (Alternate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323

Station Key Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325

Station Message Detail Recording. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

System Administrator (PC Program) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333

System Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

System Programming Backup and Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 335

System Programming Password Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

T1 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

Tandem Calls / Unsupervised Conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Tie Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344

Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 349

Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367

User Programmable Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368

vi ◆

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303

Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Ringing For Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305

Ringer Equivalence Number (REN) Considerations . . . . . . . . . . . . . . . . . . . . . . . . . 305

System Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Personal Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Unique Speed Dial Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Storing Line Routing in a Speed Dial Bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Centrex Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Chaining Bins for Dialing Long Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Manually Dialing After Speed Dial on T1 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

Answer Supervision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322

Ring/Message Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Call Duration Independent of System Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

ANI/DNIS Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

FSK Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

E1 Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 350

The Toll Restriction Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351

Toll Restriction Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Default Toll Restriction Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Long Distance Dialing Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Some Common Toll Restriction Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Distinctive Flash Rate on Recall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Transfer Recall Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Handsfree Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Hotline Automatic Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall . . . . 359

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Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Call Forwarding to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Transferring to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Conversation Record. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 372

Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . 372

Personal Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Message Center Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Interactive Soft Key Shows New Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373

Call Forwarding Timers and Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374

User Programmable Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Voice Over . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

Volume, Brightness, and Contrast Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Volume Control Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Display Brightness and Contrast Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Display Brightness and Contrast Control Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

Walking Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Walking Class of Service and Extension Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

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Table of Contents

IntraMail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Start-Up Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 396

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398

Application Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 399

IntraMail Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402

Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417

Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418

Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 425

Auto Attendant Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 433

Automated Attendant, Built-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 436

Automated Attendant Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441

Automatic Routing for Rotary Dial Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

Bilingual Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Call Forward to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 447

Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Caller ID and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456

Caller ID with Return Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458

Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459

Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462

Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Directory Dialing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 475

Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476

Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 477

Extension Hunting to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 478

The Next Call Routing Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

The Default Mailbox and Routing Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Customizing an Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 429

Upgrading from the Built-In Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . 434

Upgrading from the Built-In Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . 437

How the System Handles Language Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 443

Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox . . . . . . . . . . . . 447

Logging Onto a Subscriber Mailbox while Listening to the Greeting . . . . . . . . . . . . 447

Call Screening and Group Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Automatic Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453

Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . 462

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464

Dialing Options Available while Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . 473

Dialing Options Available when more than one Employee has the Entered Name . . 474

Extension Hunting to Voice Mail Routing Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . 479

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External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483

Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 485

Flexible Answering Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 486

Flexible Call Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487

Flexible Mailbox Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Flexible Numbering Plan Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 488

Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489

Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 490

Go to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 491

Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Group Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Ring Group Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

UCD Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Understanding Group Mailbox Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497

Programming a Ring Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 499

Programming a UCD Group Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Hang Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506

Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507

Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Additional Options While Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 512

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Telephone Display while Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Remote Log On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518

Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523

Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 525

Master Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528

Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Message Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

How Message Notification Works to Normal Telephone Numbers. . . . . . . . . . . . . . 535

How Message Notification Works to Digital Pager Numbers . . . . . . . . . . . . . . . . . . 535

Message On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Message Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544

Message Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545

Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

Message Retention Guard Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547

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Table of Contents

Message Storage Limit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548

Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549

Multiple Company Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550

Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

Programming Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Quick Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

Record and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562

Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 566

Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 570

Single Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572

Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574

System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 576

System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 578

System Reinitialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 579

Time and Date with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 580

Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Transfer to a UCD Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585

Undefined Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586

Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590

Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593

Volume Control with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 594

Subscriber Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552

Logging Onto a Subscriber Mailbox while Listening to the Greeting . . . . . . . . . . . . 553

Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562

Screened vs. Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Screened Transfer and Inactive Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 567

Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 581

Transfer Message Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 583

Screened vs. Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

Unscreened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587

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System Options: 1001-1702 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

10xx-Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

100x-System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

1001-Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .595

1001-01: System Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

1001-02: Software Version. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 595

1001-03: DSP Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596

101x-ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

1011-Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .597

1011-01: System Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

1011-02: Telephone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 597

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 598

102x-Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

1021-Set Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .599

1021-01: System Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

1021-02: System Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599

1022-Daylight Savings Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .600

1022-01: Automatic Daylight Savings Time Setting . . . . . . . . . . . . . . . . . . . . . . . . . 600

1023-Internet (Network Time Server [NTS]) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .601

1023-01: Network Time Server Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601

103x-Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

1031-Password Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .602

1031-01: New Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602

11xx-CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

110x-I/O . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

1101-RS232 Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .603

1101-01: Baud Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603

1102-Modem Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .604

1103-USB Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .605

1104-Ethernet Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .606

1104-01: System IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

1104-02: System Subnet Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606

1104-03: Default Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 607

111x-Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608

1111-DTMF Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .608

1111-01: Manual DTMF Tone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608

1111-02: Manual DTMF Tone Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608

1111-03: Speed Dial DTMF Tone On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608

1111-04: Speed Dial DTMF Tone Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610

12xx-Slots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

120x-Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

1201-Type (Station Card Type) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .611

1201-01: Card Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611

1202-Ports (Primary Station Ports) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .612

1202-01: Primary Station Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612

1203-Secondary Station Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .613

1203-01: Secondary Station Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613

121x-Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

1211-Lines (Line Card Type) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .614

1211-01: Card Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614

1212-Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .615

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13xx-Numbering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

14xx-COS (Class of Service). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

1212-01: Line Port Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615

1213-T1/E1 Card Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .616

1213-01: Number of PCM Channels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616

1213-02: Clock Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616

1213-03: Transmit Pulse Amplitude. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

1213-04: Framer Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617

1213-05: Zero Suppression. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

1213-06: Loopback Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618

130x-Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

1301-Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .620

1301-[01-10]: Function Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

1301-[01-10]: Expected Number of Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620

131x-Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

1311-Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .623

1311-01: Station Extension Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623

1312-Voice Mail Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .624

1312-01: Voice Mail Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624

1313-Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .625

1313-01: Line Extension Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625

1314-Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .626

1314-01: Ring Group Master Extension Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . 626

1315-UCD Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .627

1315-01: UCD Group Master Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 627

140x-Station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

1401-Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .628

1401-01: System Speed Dial Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

1401-02: Extended Ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

1401-03: Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628

1401-04: ACD Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

1401-05: Soft Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

1401-06: Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

1401-07: DND Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629

1401-08: Receive DID Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630

1401-09: Receive DID Camp-On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

1401-10: Name Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

1401-11: Language Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631

1401-12: Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

1401-13: Hotline Automatic Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632

1402-Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .633

1402-01: Forced Line Disconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

1402-02: Barge In (Intrusion) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

1402-03: Camp-On to Busy Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633

1402-04: Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634

1402-05: Activate Night Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634

1402-06: Direct Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634

1403-SLT’s (Single Line Telephone Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .635

1403-01: Flash for Single Line Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

1403-02: Single Ring for Single Line Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

1403-03: Special Dial Tone for Single Line Set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635

1403-04: High Voltage Message Waiting Lamp for Single Line Set. . . . . . . . . . . . . 636

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1403-05: FSK Message Waiting Lamp for Single Line Set . . . . . . . . . . . . . . . . . . . . 636

1403-06: Loop Disconnect for Single Line Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636

1404-Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .638

1404-01: Caller ID Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

1404-02: Second Call Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

1404-03: Third Party Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638

1404-04: Caller ID Display Separator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639

1404-05: Outgoing ANI Privacy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639

1404-06: Caller ID Alert Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639

1405-Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .641

1405-01: Ring Type Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

1405-02: Station Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

1405-03: Key Ring Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641

1406-Call Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .643

1406-01: Call Forwarding Off-Premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

1406-02: Internal Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643

1407-Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .644

1407-01: Make All Call Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644

1407-02: Make Page Into Zone 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644

1407-03: Make Page Into Zone 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644

1407-04: Make Page Into Zone 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

1407-05: Make Page Into Zone 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

1407-06: Make Page Into Zone 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

1407-07: Make Page Into Zone 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645

1407-08: Make Page Into Zone 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646

141x-Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

1411-Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .647

1411-01: Camp-On to Busy Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

1411-02: Line Queue Priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

1411-03: Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647

1411-04: Enhanced Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

1411-05: Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648

1412-Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .649

1412-01: Walking Class of Service (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

1412-02: Walking Class of Service (Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

1412-03: Station Locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649

1412-04: Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

1412-05: Verified Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

1412-06: Account Codes for Toll Calls Only. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651

15xx-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

150x-Operators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

1501-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .652

1501-01: Number of Operators. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652

1502-Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .653

1502-01: Operator Number 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

1502-02: Operator Number 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

1502-03: Operator Number 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653

1502-04: Operator Number 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654

151x-Stations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

1511-Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .655

1511-01: Name Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655

1511-02: Clock Display Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656

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16xx-Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

1512-Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .657

1512-01: Automatic Handsfree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

1512-02: Call Waiting Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657

1513-Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .658

1513-01: Intercom Voice Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658

1513-02: Handsfree Reply (Handsfree Answerback). . . . . . . . . . . . . . . . . . . . . . . . . 658

152x-MOH/BGM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

1521-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .659

1521-01: Enable Music on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

1521-02: Music on Hold for Transferred Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

1521-03: Background Music Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659

1521-04: Background Music over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660

1521-05: Audio Input 1 Gain Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661

1521-06: Audio Input 2 Gain Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661

153x-Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

1531-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .662

1531-01: External Page Ring Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

1531-02: Extension Ring Over External Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662

1531-03: External Page Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663

1531-04: Door Chime Over External Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

1531-05: External Page Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664

1532-Ring Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .665

1532-[01-64]: External Page Line Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665

154x-SMDR (Station Message Detail Recording) . . . . . . . . . . . . . . . . . . . . . . . . . . 666

1541-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .666

1541-01: SMDR Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

1541-02: Print SMDR Headers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

1541-03: SMDR Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666

155x-Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

1551-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .667

1551-01: Dial # to Enter Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667

1551-02: Allow Account Codes in Speed Dial Bins . . . . . . . . . . . . . . . . . . . . . . . . . 667

1551-03: Show Account Codes on Telephone Display . . . . . . . . . . . . . . . . . . . . . . . 667

1551-04: Account Code Toll Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668

160x-Feature Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

1601-Incoming Call Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .669

1601-01: Line No Answer Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

1601-02: DIL No Answer Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669

1601-03: Call Forward No Answer Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

1601-04: UCD No Answer Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670

1602-Outgoing Call Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .671

1602-01: Interdigit Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

1602-02: Line Response Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

1602-03: Dialtone Detect Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671

1602-04: Dial Pause Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

1602-05: CO Busy Out Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

1602-06: Repeat Redial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

1602-07: Repeat Redial Busy Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673

1603-Recall Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .675

1603-01: Transfer Recall Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

1603-02: Hold Recall Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

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Table of Contents

1603-03: Exclusive Hold Recall Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675

1603-04: Park Orbit Recall Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 677

1604-Station Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .678

1604-01: Delay Ring Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

1604-02: Call Coverage Delay Ring Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

1604-03: Extended Ringing Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 678

1605-Control Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .680

1605-01: Page Duration Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

1605-02: Meet Me Conference Join Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

1605-03: Door Relay Unlock Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680

1605-04: Forced Program Exit Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681

1605-05: Backlight Idle Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681

161x-COI (Analog Line) Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

1611-Incoming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .682

1611-01: Minimum Ring Detect Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

1611-02: Minimum Single Ring Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . 682

1611-03: Minimum Double Ring Detection Off Timer . . . . . . . . . . . . . . . . . . . . . . . 683

1611-04: Maximum Double Ring Detection Off Timer. . . . . . . . . . . . . . . . . . . . . . . 684

1611-05: Ringing Signal End Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

1611-06: Caller ID Detection Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 684

1612-Outgoing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .685

1612-01: DP Break Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

1612-02: DP Make Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

1612-03: DP Interdigit Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 685

1612-04: PBX/Centrex Flash Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

1612-05: Flash Disconnect Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

1612-06: Ground Start Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 686

1612-07: Shunt Pause Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 687

1613-Loop Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .688

1613-01: Loop Current Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

1613-02: Far End Disconnect Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 688

1613-03: Power Failure Recovery Detect Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 689

162x-SLI (Analog Single Line) Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

1621-Incoming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .690

1621-01: Minimum DP Break Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

1621-02: Maximum DP Break Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 690

1621-03: Minimum DP Make Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 691

1621-04: Maximum DP Make Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

1621-05: Minimum Hookflash Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

1621-06: Maximum Hookflash Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

1621-07: Minimum Off Hook Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 692

1621-08: Dial Pulse Guard Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

1621-09: Off Hook Guard Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693

1622-Outgoing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .694

1622-01: Loop Disconnect Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694

1622-02: Ring/MW Wait Period Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694

163x-T1/E1 Timers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

1631-Incoming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .695

1631-01: Receive Loop Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 695

1631-02: Receive Dial Pulse Minimum Break Timer . . . . . . . . . . . . . . . . . . . . . . . . 695

1631-03: Receive Dial Pulse Maximum Break Timer . . . . . . . . . . . . . . . . . . . . . . . . 695

1631-04: Receive Dial Pulse Minimum Make Timer. . . . . . . . . . . . . . . . . . . . . . . . . 696

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Table of Contents

1631-05: Receive Dial Pulse Maximum Make Timer . . . . . . . . . . . . . . . . . . . . . . . . 696

1631-06: Receive Minimum Flash Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 696

1631-07: Receive Maximum Flash Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697

1631-08: Receive Minimum Clear Signal Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 697

1632-Outgoing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .698

1632-01: Transmit Dial Pulse Break Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

1632-02: Transmit Dial Pulse Make Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

1632-03: Transmit Dial Pulse Interdigit Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 698

1632-04: Transmit Flash Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

1632-05: Transmit Clear Signal Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 699

164x-T1 Specific Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

1641-Ring Detect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .700

1641-01: Minimum Ring Detect Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

1641-02: Single Ring Minimum Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . 700

1641-03: Double Ring Minimum Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . 700

1641-04: Double Ring Maximum Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . 700

1641-05: Ring Stop Detection Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 701

1642-Call Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .702

1642-01: Transmit Wink Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

1642-02: Receive Minimum Wink Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

1642-03: Receive Maximum Wink Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

1642-04: Ground Start Remove Ring Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 702

165x-E1 Specific Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

1651-TX (Transmit Timers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .704

1651-01: Transmit Seize Acknowledge Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

1651-02: Transmit Digit Acknowledge Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

1651-03: Transmit Answer Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

1651-04: Transmit Forced Clear Signal Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 704

1651-05: Transmit Seize Signal (BZL) Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 705

1651-06: Transmit Double Answer (BZL) Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . 705

1652-RX (Receive Timers) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .706

1652-01: Receive Minimum Seize Acknowledge Timer . . . . . . . . . . . . . . . . . . . . . . 706

1652-02: Receive Maximum Seize Acknowledge Timer. . . . . . . . . . . . . . . . . . . . . . 706

1652-03: Receive Minimum Digit Acknowledge Timer . . . . . . . . . . . . . . . . . . . . . . 706

1652-04: Receive Maximum Digit Acknowledge Timer . . . . . . . . . . . . . . . . . . . . . . 706

1652-05: Receive Minimum Answer Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707

1652-06: Receive Maximum Answer Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707

1652-07: Receive Minimum Meter Pulse Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 707

1652-08: Receive Maximum Meter Pulse Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708

1652-09: Receive Minimum Double Answer (BZL) Timer. . . . . . . . . . . . . . . . . . . . 708

1652-10: Receive Maximum Double Answer (BZL) Timer . . . . . . . . . . . . . . . . . . . 708

1652-11: Receive Minimum Line Block Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 708

1652-12: Receive Line Block Recover Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 709

1653-MFC Incoming Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .710

1653-01: GI Signal Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

1653-02: GI Tone Complete Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

1653-03: GII Signal Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

1653-04: GA Pulse Response Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 710

1654-MFC Outgoing Timers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .712

1654-01: GA Response Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

1654-02: GA Tone Complete Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

1654-03: GB Response Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

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1654-04: GB Tone Complete Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 712

1654-05: GC Response Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713

1654-06: GC Tone Complete Timer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713

17xx-Speed Dial (System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714

170x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714

1701-Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .714

1701-01: Number of System Speed Dial Bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714

1702-Assignment (System Speed Dial Assignment) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .715

1702-[001-999]: Select System Speed Dial Bin to Program . . . . . . . . . . . . . . . . . . . 715

1702-[001-999]: System Speed Dial Bin Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

1702-[001-999]: System Speed Dial Bin Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715

1702-[001-999]: System Speed Dial Bin Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

1702-[001-999]: System Speed Dial Bin Number . . . . . . . . . . . . . . . . . . . . . . . . . . . 716

1702-[001-999]: System Speed Dial Bin Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 717

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Table of Contents

Stations: 2101-2501 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

21xx-Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

210x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

2101-Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .719

2101-01: Station Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 719

2101-02: Station Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 720

2101-03: Station Display Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 722

2101-04: Door Chime Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 722

2101-05: Outgoing ANI ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

2101-06: Door Relay Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 723

2102-Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .724

2102-01: Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 724

2102-02: Station Toll Level (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 724

2102-03: Station Toll Level (Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 724

2102-04: User Programming Access Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

2102-05: Station PIN Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 725

2103-Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .726

2103-01: Day Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 726

2103-02: Night Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 726

2103-03: Delay Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 726

2103-04: Station’s Intercom Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

2103-05: Station’s Ring Group Ring Tone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

2103-06: Station’s Recall Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 727

2103-07: Station’s Ring “A” Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728

2103-08: Station’s Ring “B” Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728

2103-09: Station’s Ring “C” Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 728

2104-Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .729

2104-01: Backlight Brightness While Active. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

2104-02: Backlight Brightness While Idle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

2104-03: Key Pad Illumination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 729

211x-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

2111-Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .731

2111-01: Allow Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

2111-02: Allow Background Music . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

2111-03: Enable DSS/BLF Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 731

2111-04: Ringing Line Preference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

2111-05: Key Access for Outside Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

2111-06: Line Dial Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

2111-07: Retain Line Volume Setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 732

2111-08: Answering Machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 733

2111-09: Personal Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 734

2112-Speaker Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .735

2112-01: Automatic Handsfree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 735

2112-02: Headset Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 735

2112-03: Voice Announcements Through Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . 735

2112-04: Voice Announcements in Headset Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 737

2112-05: Handsfree Reply (Handsfree Answerback). . . . . . . . . . . . . . . . . . . . . . . . . 737

2112-06: Paging Through Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 737

2113-Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .738

2113-01: Dial 9 Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

2113-02: Ring Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 738

2113-03: Pickup Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 739

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2113-04: Privacy Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740

2113-05: Page Group (Zone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 740

2114-Off Hook Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .741

2114-01: Prime Line Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741

2114-01: Prime Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741

2114-01: Prime Line Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 741

2114-01: Prime Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 742

2114-02: Station Ring Down Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

2114-02: Station Ring Down Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 743

2114-03: Station’s Operator Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 744

2115-Hunting and Overflow Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .745

Sample Hunt Group Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 745

2115-01: Hunt Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 746

2115-01: Hunt Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 746

2115-01: UCD Group Master Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 746

2115-02: DID Station Intercept Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 748

2115-02: DID Station Intercept Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 748

2116-Off Hook Signaling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .749

2116-01: Off Hook Signaling for Incoming Intercom Calls. . . . . . . . . . . . . . . . . . . . 749

2116-02: Off Hook Signaling for Calls from Hotline Partner . . . . . . . . . . . . . . . . . . 749

2116-03: Off Hook Signaling for Incoming Outside Calls. . . . . . . . . . . . . . . . . . . . . 750

2117-Call Logging (Caller ID Logging) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .751

2117-01: Caller ID Log Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 751

2117-01: Caller ID Log Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 751

2117-01: Caller ID Log Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 752

212x-Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 753

2121-Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .753

2121-[01 to 24]: Feature Key Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

2121-[01 to 24]: Feature Key Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 758

2122-Ring Override (Key Ring Override) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .759

2122-[01 to 24]: Key Ring Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 759

2123-BLF (DSS Keys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .760

2123-[01-24]: DSS/BLF Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 760

2124-Soft Keys (Idle Menu Soft Keys for Super Display) . . . . . . . . . . . . . . . . . . . . . . . . .761

2124-[01-12]: Idle Menu Soft Key Assignments (Super Display) . . . . . . . . . . . . . . . 761

213x-Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 763

2131-Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .763

2131-[01-64]: Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 763

2132-Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .764

2132-[01-64]: Line Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 764

2133-Line Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .765

2133-[01-64]: Line Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 765

214x-IntraMail (Station Mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 766

2141-Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .766

2141-01: Station Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 766

2142-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .767

2142-01: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

2142-02: Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

2142-03: System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 767

2142-04: Station Mailbox Voice Prompt Language . . . . . . . . . . . . . . . . . . . . . . . . . . 768

2143-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .769

2143-01: Message Playback Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

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Table of Contents

22xx-Ring Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

23xx-UCD Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 790

2143-02: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

2143-03: Auto Time Stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 769

2143-04: Message Waiting Lamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771

2143-05: Recording Conversation Beep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 771

2144-Auto-Attendant (Automated Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .772

2144-01: Auto Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772

2144-02: Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772

2144-03: Dialing Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 772

2144-04: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

2144-05: Directory List Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 774

215x-Speed Dial (Personal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775

2151-Assignment (Personal Speed Dial Bin Assignment) . . . . . . . . . . . . . . . . . . . . . . . . . .775

2151-[01-20]: Personal Speed Dial Bin Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775

2151-[01-20]: Personal Speed Dial Bin Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775

2151-[01-20]: Personal Speed Dial Bin Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 775

2151-[01-20]: Personal Speed Dial Bin Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 776

2151-[01-20]: Personal Speed Dial Bin Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 777

220x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

2201-Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .779

2201-01: Ring Group Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 779

2201-02: Ring Group Incoming Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 780

221x-IntraMail (Ring Group Mailbox). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781

2211-Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .781

2211-01: Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781

2211-01: Routing Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 781

2212-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .782

2212-01: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 782

2212-02: Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 782

2212-03: System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 782

2212-04: Ring Group Mailbox Voice Prompt Language . . . . . . . . . . . . . . . . . . . . . . 783

2213-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .784

2213-01: Message Playback Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784

2213-02: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 784

2213-03: Auto Time Stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 785

2213-04: Message Waiting Lamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 785

2213-05: Recording Conversation Beep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 786

2214-Auto-Attendant (Automated Attendant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .787

2214-01: Auto Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787

2214-02: Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 787

2214-03: Dialing Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

2214-04: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 788

2214-05: Directory List Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 789

230x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 790

2301-Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .790

2301-01: UCD Group Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 790

2301-02: UCD Group Incoming Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 791

2302-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .792

2302-01: UCD Group Overflow Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 792

231x-IntraMail (UCD Group Mailbox) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793

2311-Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .793

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2311-01: UCD Group Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 793

2311-01: UCD Group Routing Mailbox Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . 793

2312-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .794

2312-01: Number of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794

2312-02: Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794

2312-03: System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794

2312-04: UCD Group Mailbox Voice Prompt Language. . . . . . . . . . . . . . . . . . . . . . 795

2313-Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .796

2313-01: Message Playback Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 796

2313-02: Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 796

2313-03: Auto Time Stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 796

2313-04: Message Waiting Lamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797

2313-05: Recording Conversation Beep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 797

2314-(Auto-Attendant) Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .798

2314-01: Auto Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 798

2314-02: Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 798

2314-03: Dialing Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 798

2314-04: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

2314-05: Directory List Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 799

24xx-DSS Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800

240x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800

2401-Config (DSS Console Configuration) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .800

2401-01: DSS Owner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 800

2402-Keys (DSS Console Keys) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .801

2402-[01-60]: DSS Console Key Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 801

2402-[01-60]: DSS Console Key Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 801

25xx-Text Messages (Selectable Display Messaging). . . . . . . . . . . . . . . . . . . . . . . . . . 806

250x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

2501-Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .806

2501-[01-16]: Selectable Display Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 806

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 807

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Lines: 3101-3715 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

31xx-Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

310x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

3101-Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .809

3101-01: Line Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 809

3101-02: Line Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810

3101-03: DTMF Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

3101-04: PBX Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

3101-05: E1 Signaling Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 811

3101-06: MFC Signaling Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 812

3102-Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .813

3102-01: Line Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813

3102-02: Line Toll Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 813

3103-Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .814

3103-01: Transmit Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814

3103-02: Receive Gain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 814

3103-03: Loop Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 815

3103-04: Tandem Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816

3103-05: Music On Hold Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 816

311x-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

3111-Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .817

3111-01: Disable Forced Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

3111-02: Override Extension’s Toll Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

3111-03: Dial Tone Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 817

3111-04: Enable MFC Group B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

3111-05: Store and Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

3111-06: Station Message Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 818

3112-Termination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .819

3112-01: Direct Termination in the Day. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

3112-02: Enable Day Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 819

3112-03: Day Overflow Destination. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820

3112-04: Direct Termination at Night . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820

3112-05: Enable Night Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 820

3112-06: Night Overflow Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 821

3113-Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .822

3113-01: Pickup Group Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 822

3113-02: Day Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 822

3113-03: Night Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 823

3113-04: Delay Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 824

312x-Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 825

3121-Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .825

3121-01: Caller ID Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 825

3121-02: ANI/DNIS Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 825

3121-03: ANI/DNIS Delimiter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 826

3121-04: Number of ANI Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 826

3122-Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .827

3122-[01-08]: Caller ID Group Membership . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 827

313x-Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

3131-Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .828

3131-01: Pass Caller ID to Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

3131-02: IntraMail Answer Table Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 828

3131-03: Line Voice Prompt Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 829

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314x-TIE Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 830

3141-Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .830

3141-01: Tie Line Caller’s Outbound Dial 9 Group. . . . . . . . . . . . . . . . . . . . . . . . . . 830

3141-02: Tie Line Caller’s Operator Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 830

3142-Line Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .831

3142-[01-64]: Tie Line Caller’s Outbound Line Access . . . . . . . . . . . . . . . . . . . . . . 831

3143-Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .832

3143-[01-64]: Tie Line Caller’s Outbound Line Group Access. . . . . . . . . . . . . . . . . 832

32xx-Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

320x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

3201-Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .833

3201-[01-64]: Line Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 833

33xx-DID (Direct Inward Dialing) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

330x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

3301-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .834

3301-01: Number of DID Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 834

3302-Translations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .835

DID Example: Routing DID Block 400-416 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

Default Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

Programming Ranges and Exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 835

3302-01: Incoming DID Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

3302-01: Day Translation Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

3302-01: Night Translation Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 836

3302-01: MFC Category. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 837

34xx-PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

340x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

3401-Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .838

3401-01: PBX Access Code Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 838

35xx-Toll Restriction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

350x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

3501-Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .839

3501-01: Toll Restriction Country Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

3501-02: Emergency Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 839

351x-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840

3511-Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .840

3511-01: Active Key Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 840

3512-U.S. Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .841

3512-01: Allow 0 + XXX Operator Assisted Dialing . . . . . . . . . . . . . . . . . . . . . . . . 841

3512-02: Allow 011 + XXX International Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . 841

3512-03: Allow 101x Equal Access Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 841

3512-04: Allow N11 Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 842

3513-International Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .843

352x-1010-XXX / Local XXX (Equal Access Dialing). . . . . . . . . . . . . . . . . . . . . . 844

3521-Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .844

3521-01: Initialize Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844

3521-02: Table Type (Allow or Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 844

3522-Table Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .845

3522-xx: Table Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 845

353x-1+XXX / TBL-A XXX (NPA/NXX Dialing 3-Digit Table) . . . . . . . . . . . . . 846

3531-Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .846

3531-01: Initialize Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 846

DSX Software Manual Table of Contents ◆ xxiii

Table of Contents

36xx-AC Codes (Verified Account Codes Table) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854

37xx-Caller ID (System-Wide Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 855

3531-02: Table Type (Allow or Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 846

3532-Table Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .847

3532-xx: Table Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 847

354x-1+XXX-XXX / TBL-A XXXXXXX (1 + NPA + NXX Dialing 6-Digit Table) . 848

3541-Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .848

3541-01: Initialize Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 848

3541-02: Table Type (Allow or Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 848

3542-Table Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .849

3542-xx: Table Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 849

355x-XXX / TBL-B-XXX (NPA/NXX Dialing 3-Digit Table). . . . . . . . . . . . . . . . 850

3551-Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .850

3551-01: Initialize Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850

3551-02: Table Type (Allow or Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 850

3552-Table Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .851

3552-xx: Table Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 851

356x-XXX-XXX / TBL-B XXXXXX (NPA + NXX Dialing 6-Digit Table) . . . . . 852

3561-Table Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .852

3561-01: Initialize Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 852

3561-02: Table Type (Allow or Deny) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 852

3562-Table Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .853

3562-xx: Table Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 853

360x-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854

3601-Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .854

3601-xx: Verified Account Code Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854

370x-Log Groups (Caller ID Logging Groups) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 855

3701-Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .855

3701-[01-08]: Caller ID Logging Group Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 855

371x-Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 856

3711-Route . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .856

3711-01: Caller ID Callback Route Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 856

3711-01: Caller ID Callback Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 856

3711-01: Caller ID Callback Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 857

3712-Treatment Options (Caller ID Callback Dial Treatment Options) . . . . . . . . . . . . . . .858

3712-01: Initialize Caller ID Dial Treatment Tables . . . . . . . . . . . . . . . . . . . . . . . . . 858

3712-02: 10-Digit Local Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 858

3712-03: Home Area Code Exception List Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . 859

3713-Home NPA’s (Home Area Code Table) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .860

3713-[01-16]: Home Area Code Table Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 860

3714-HNPA Exceptions (Home Area Code Exception List Table) . . . . . . . . . . . . . . . . . . .861

3714-[01-96]: Home Area Code Exception List Table Data . . . . . . . . . . . . . . . . . . . 861

3715-FNPA Exceptions (Foreign Area Code Exception List Table) . . . . . . . . . . . . . . . . . .862

3715-[01-96]: Foreign Area Code Exception List Table Data . . . . . . . . . . . . . . . . . . 862

xxiv ◆ Table of Contents DSX Software Manual

Table of Contents

Voice Mail Options: 4101-4231 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

41xx-Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

410x-System (Voice Mail System Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

4101-Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .863

4101-01: Voice Mail Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 863

4101-02: Voice Mail Master Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864

411x-Ports (Voice Mail Port Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 865

4111-Options (Voice Mail Port Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .865

4111-01: Voice Mail Port Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 865

4111-02: Voice Mail Port Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 865

4111-03: Voice Mail Port Toll Restriction Level (Day). . . . . . . . . . . . . . . . . . . . . . . 866

4111-04: Voice Mail Port Toll Restriction Level (Night) . . . . . . . . . . . . . . . . . . . . . 866

Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 867

4112-Off Hook (Voice Mail Port Off Hook Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

4112-01: Outgoing Dial 9 Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

4112-02: Operator’s Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 868

4113-Line Access (Voice Mail Port Outgoing Line Access) . . . . . . . . . . . . . . . . . . . . . . . .869

4113-xx: Outgoing Line xx Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 869

4114-Group Access (Outgoing Line Group Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .870

4114-xx: Outgoing Line Group xx Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 870

42xx-IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

420x-Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

4201-Messages (IntraMail Message Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

4201-01: Outgoing Message Length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 871

4201-02: Incoming Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 872

4201-03: Message Backup/Go Ahead Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 872

4202-Notification (Message Notification Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 873

4202-01: Wait Between Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . . 873

4202-02: Wait Between Digital Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . . 873

4202-03: Wait Between Busy Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . 874

4202-04: Wait Between RNA Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . 875

4202-05: Wait for Answer Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . . 875

4202-06: Number of Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 876

4202-07: Send Pager Callout Until Acknowledged . . . . . . . . . . . . . . . . . . . . . . . . . . 877

4202-08: Digital Pager Callback Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 877

4202-09: Delay in Dialing Digital Pager Callback Number. . . . . . . . . . . . . . . . . . . . 877

4203-Voice Prompts (Active System Voice Prompt Languages) . . . . . . . . . . . . . . . . . . . .879

4203-01: Primary Voice Prompt Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 879

4203-02: Secondary Voice Prompt Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 879

421x-Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880

4211-Setup (Answer Table Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .880

4211-01: Default Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880

4211-02: Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 880

4211-03: Override Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881

4211-04: Next Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 881

4212-Schedule (Schedule Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .882

4212-[01-10]: Schedule Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 882

4212-[01-10]: Routing Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883

4212-[01-10]: Schedule Start Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 883

4212-[01-10]: Schedule End Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 884

4212-[01-10]: Schedule Run Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 884

4212-[01-10]: Schedule Start Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 885

DSX Software Manual Table of Contents ◆ xxv

Table of Contents

4212-[01-10]: Schedule End Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 886

Type 1 (Day of Week) Schedule Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 887

Type 2 (Range of Days) Schedule Example. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 888

Type 3 (Date) Schedule Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 889

422x-Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 890

4221-Setup (Routing Mailbox Setup) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .890

4221-01: Routing Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 890

4221-02: Routing Mailbox Voice Prompt Language . . . . . . . . . . . . . . . . . . . . . . . . . 890

4222-Routing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .891

4222-01: Dial Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 891

4222-02: Time Limit for Dialing Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 891

4222-03: Screened Transfer Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 891

4222-04: Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 892

4222-05: Fax Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 892

4223-Announcement Opts (Announcement Mailbox Options) . . . . . . . . . . . . . . . . . . . . . .893

4223-01: Repeat Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

4223-02: Hang Up After . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 893

4223-03: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 894

4224-Directory Options (Directory Dialing Mailbox Options) . . . . . . . . . . . . . . . . . . . . . .895

4224-01: Directory List Number to Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 895

4224-02: Time Limit for Dialing Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 895

4224-03: Screened Transfer Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 896

4224-04: Extension Name Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 897

4224-05: Minimum Number of Letters Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . 897

4224-06: Transfer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 898

4224-07: Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 899

4224-08: Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 899

4224-09: Fax Transfer Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 900

423x-Dial Actions (Dial Action Table Options) . . . . . . . . . . . . . . . . . . . . . . . . . . . 901

4231-Digit Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .901

4231-01: Digit xx Action . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

4231-01: Digit xx Routing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 903

STRF Action - Screened Transfer (1). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 905

UTRF Action - Unscreened Transfer (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 906

REC1 Action - Quick Message With Greeting (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . 907

REC2 Action - Quick Message Without Greeting (4) . . . . . . . . . . . . . . . . . . . . . . . . 908

LOGON Action - Log Onto Voice Mail (5) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 909

Hang Up Action (6) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 910

GOTO Action - Go to Mailbox (7). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 911

UND Action - Undefined Routing (0) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 912

Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 913

Caller Dialed Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 913

Ignore Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 913

No Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 914

Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 914

xxvi ◆ Table of Contents DSX Software Manual

Table of Contents

Maintenance Options: 9001 - 9042 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 915

90xx-Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 915

900x-Reset (Reset Utilities) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 915

9001-System (System Reset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .915

9001-01: System Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 915

9002-Station (Station Reset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .916

9002-01: Station Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 916

901x-Initialize (Initialize Utilities) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917

9011-System (Initialize System) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .917

9011-01: System Initialization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 917

9012-Toll Restrictions (Initialize Toll Restriction) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .918

9012-01: Initialize Toll Restriction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 918

9013-CID Logs (Initialize Caller ID Logs) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .919

9013-01: Initialize Caller ID Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 919

9014-Ring Tones (Initialize Ring Tones) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .920

9014-01: Initialize Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 920

902x-Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921

9021-Station Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .921

9021-01: Station Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 921

9022-Line Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .923

9022-01: Line Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 923

903x-Swap Ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 925

9031-Station Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .925

9031-01: Station Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 925

9032-Line Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .926

9032-01: Line Swap . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 926

904x-Backup/Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 927

9041-Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .927

9041-01: Backup to CompactFlash. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 927

9042-Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .928

9042-01: Restore from CompactFlash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 928

DSX Program List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 929

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 947

DSX Software Manual Table of Contents ◆ xxvii

Table of Contents

xxviii ◆ Table of Contents DSX Software Manual

Using the DSX Software Manual

How the Manual is Organized

This manual describes the features and programming of the DSX telephone system. It is divided into eight chapters as follows:

❥ Introduction

This is the chapter you are reading now. It provides information about the DSX system’s default feature setup and basic startup programming. You’ll also ﬁnd handy charts for system codes and capacities, as well as key layout illustrations for each DSX telephone.

❥ Features

The Features chapter contains the description, programming, related features, and operation for each DSX telephone system feature. The programming required to customize each feature is presented in a handy, easy to understand, step-by-step guide. For feature operation, use the convenient operation charts at the end of each feature.

❥ IntraMail

For description, programming, related features and operation of each IntraMail Voice Mail with Automated Attendant feature, turn to the IntraMail chapter.

❥ System 1001-1702

Turn to this chapter for details on the DSX system option programming.

❥ Station 2101-2501

Refer to this chapter for details on the DSX station option programming.

❥ Line 3101-3715

For details on the DSX line option programming, read this chapter.

❥ Voice Mail 4101-4231

When setting up IntraMail, you’ll ﬁnd the details on each IntraMail option in this chapter. This chapter also provides the speciﬁcs on options required for UltraMail and external NVM-Series voice mail.

❥ Maintenance 9001-9042

You will ﬁnd details on the maintenance options in this chapter.

Introduction

Additionally, at the end of this manual are the DSX Program List (page 929) and Index (page 947).

The System Document CD

The System Document CD provided with your system contains documentation, software, and other DSX resources. Insert this CD into your PC and browse through its contents.

DSX Software Manual Introduction ◆ 1

Default Feature Setup

Default Features

All lines are loop start DTMF.

• Use 3101-01: Line Type (page 809) to change this assignment.

In DSX-80/160, lines 1-12 ring on line keys 1-12 for extensions 300-315.

• All other extensions are lamp only for lines 1-12.

• Lines 13-64 do not appear on line keys.

In DSX40, lines 1-8 ring on line keys 1-8.

• Lines 5-8 require the Line Expansion Board.

To customize line ringing, use one of the following:

• User Programmable Features (page 368) code #RAL.

• 2132-[01-64]: Line Ringing (page 764).

The circuit types for keyset extensions are automatically set when the extension is plugged in.

Keyset users can place outside calls by:

• Pressing a line key and dialing the outside number.

-See Central Ofﬁce Calls, Placing (page 78).

• Pressing INTERCOM, dialing 9, then dialing the outside number.

-See Line Group Routing (page 223).

• Line Dial-Up and Direct Line Access are disabled.

-See Central Ofﬁce Calls, Placing (page 78) for more.

All extensions have full incoming and outgoing access to all outside lines.

• See Initial Startup Programming on the next page if you want to change this assignment.

The default Feature Key assignments are:

• Keys 1-12 (1-8 on DSX-40) are line keys.

• Keys 13-24 (9-24 on DSX-40) are undeﬁned.

At the attendant’s telephone:

• Key 12 (on 22-button) or key 24 (on 34-button) is an Operator Call Key.

-Use the Operator Call Key to answer incoming Intercom calls queued at the attendant’s extension. See Attendant Call Queuing (page 22).

Default Features for Lines

Default Features for Extensions

Default Features for IntraMail

Each extension has an IntraMail voice mailbox.

All mailboxes are enabled.

• To disable a mailbox, see 2141-01: Station Mailbox Type (page 766).

The IntraMail Automated Attendant does not answer outside calls.

• To set up the Automated Attendant, turn to Automated Attendant (page 433).

2 ◆ Introduction DSX Software Manual

Initial Startup Programming

1. Enter the programming mode.

1. From any display telephone:

- Press INTERCOM + Dial #*#*

- Enter the system password + HOLD

The system passwords are:

- 632379 (NECDSX) for Installer (level 3)

- 9999 for System Administrator 2 (level 2)

- 0000 for System Administrator 1 (level 1)

3. See System Programming Password Protection (page 336) for more.

2. Assign the correct circuit type to each of your installed lines.

1. In 3101-01: Line Type (page 809), assign the correct circuit type for each line. Analog line types are:

- 51 for loop start DTMF

- 52 for loop start DP

Default Feature Setup

Introduction

5. To change the default system passwords:

6. To return the system to the factory installed (default) programming:

By default, each extension has full incoming and outgoing access to each line. To change this assignment:

1. If yes, in 2131-[01-64]: Line Access (page 763), change each extension’s line access as required:

- 0 for no access

- 1 for incoming access only

- 2 for outgoing access only

- 3 for full access

2. Using 902x-Copy (page 921) may save you time.

By default, all extensions 300-315 ring immediately day and night for on lines 1-12. To change this assignment:

1. In 2132-[01-64]: Line Ringing (page 764) set the ringing option for each extension:

- 0 for lamp only (no ringing) day and night

- 1 for day and night ringing

- 2 for night ringing only

- 3 for delay ringing day and night

2. Using 902x-Copy (page 921) may save you time.

1. Turn to System Programming Password Protection (page 336) to learn more about system passwords.

1. Turn to 901x-Initialize (Initialize Utilities) (page 917) to learn more about system initialization.

DSX Software Manual Introduction ◆ 3

Default Feature Setup

Checking your System’s Software Level

How to Check your System’s Software Level

To check your system’s software level:

Press INTERCOM.

Dial #*#*.

• The system software level shows on the ﬁrst line of your display.

• You see: DSX-nn vxx.xx.xx

Press SPEAKER to exit.

4 ◆ Introduction DSX Software Manual

Charts

DSX Dial Codes by Feature (Page 1 of 2)

For this feature Dial this code When you are

Barge In (Intrusion)

Call Forwarding

INTERCOM

+ *30 Canceling Call Forwarding at an

Barging-In on a co-worker’s call

extension

INTERCOM + *32 + Extension or 0

(for the operator)

INTERCOM + *33 Setting up Call Forwarding Off

Enabling Call Forwarding Busy/No Answer

Premise

INTERCOM + *34 + Extension or 0

Enabling Call Forwarding All Calls

(for the operator)

INTERCOM + *36 + Extension or 0

Enabling Call Forwarding No Answer

(for the operator)

Call Waiting / Camp-On

Central Ofﬁce Calls, Placing

INTERCOM + *37 + 2 (all calls) or 8

(outside calls)

+ Do not hang up

2 + Hang up

INTERCOM

+ #9 + Line number

(e.g., 01)

Setting up Personal Answering Machine Emulation

Camping-On to a co-worker Leaving a Callback for a co-worker

Using Line Dial-Up to place an outside call

Introduction

Dial Number Preview

Directed Call Pickup

Flash

Forced Line Disconnect

Group Call Pickup

Hold

Intercom

Meet-Me Conference

INTERCOM + Line extension number

(e.g., 101)

INTERCOM + 9 or 90-98 Accessing a Line Group to place an

Using Direct Line Access to place an outside call

outside call

INTERCOM

+ ** + Extension Intercepting a call ringing a

Previewing a number before dialing

co-worker’s extension

Flashing a line at a single line extension

Using Forced Line Disconnect to disconnect a busy outside line

INTERCOM

+ *# Answering a call ringing a phone in

your Pickup Group

INTERCOM

+ *4 + Line number (e.g.,

01)

+ Extension (e.g., 301) Placing an Intercom call to a co-

Picking up an outside call on System Hold at a co-worker’s extension

worker

INTERCOM

+ #11 or # 12 Setting up or joining a Meet-Me Con-

ference

DSX Software Manual Introduction ◆ 5

Charts

DSX Dial Codes by Feature (Page 2 of 2)

For this feature Dial this code When you are

Monitor / Silent Monitor

Night Service / Night Ring

Paging

Park

Removing Lines and Extensions

From Service

Selectable Display Messaging

Speed Dial

Transfer

+ UNA code (01-04) Answering a call ringing UNA at

INTERCOM

+ *1 + Page zone (1-7 or

0 for All Call)

INTERCOM

+ * + System Park Orbit

(60-69)

INTERCOM + ** + Extension (e.g.,

301)

INTERCOM

+ #40 + Extension (e.g.,

301) or line (e.g., 101) + 4 (to return) or 6 (to remove)

INTERCOM

+ *38 + Message (00-16)

+ Hold + Add additional digits + Hold

INTERCOM

+ # + System bin (201-

299) or Personal bin (701-720)

INTERCOM

+ Extension (e.g., 301) Transferring a call to a co-worker’s

Setting up Monitor after calling a busy co-worker

night

Making an internal Paging announcement

Parking or retrieving a call from System Park Orbit

Using Personal Park to Park or retrieve a call at a co-workers extension

Removing or returning an extension or line to service

Enabling a Selectable Display Message

Dialing a System or Personal Speed Dial number

extension

Line Queuing / Line Callback

Voice Mail

Voice Over

INTERCOM + Extension (e.g., 301) +

V-MAIL

2 Queuing or leaving a Callback for a

INTERCOM

+ V-MAIL Calling your mailbox from your key-

Lift handset + *8 Calling your mailbox from your single

INTERCOM + Extension (e.g., 301) +

V-MAIL

Hookﬂash + Extension (e.g., 301) +

INTERCOM + *37 + 2 (all calls) or 8

(outside calls)

INTERCOM + *30 Canceling Personal Answering

Transferring a call to a co-worker’s mailbox

busy line

set

line telephone

Transferring a call to a co-worker’s mailbox from your keyset

Transferring a call to a co-worker’s mailbox from your single line telephone

Setting up Personal Answering Machine Emulation

Machine Emulation

Initiating a Voice Over to a busy extension (after hearing busy/ring tone)

6 ◆ Introduction DSX Software Manual

Charts

System Number Plan/Capacities (Page 1 of 2)

DSX40 DSX80/160

System Options

Classes of Service 1-15

(COS 1 normally reserved for attendants)

Conference 32 simultaneous users in Conference (total of all Conferences system-wide)

8 simultaneous Conferences maximum

8 parties maximum in any one Conference

Extension Hunting (UCD) Master Numbers

Extension Hunting Groups 8 (1-8)

Group Call Pickup Groups 8 (1-8, 0 = unassigned)

Privacy Release Groups 16 (1-16, 0 = unassigned)

Speed Dial, Personal 20 bins at each extension (701-720)

See Speed Dial (page 315) for additional information on Speed Dial capacities.

Speed Dial, System 999

Tenant Groups 1

Introduction

Timeslots Non-blocking

Toll Restriction Levels 7 (1-7, 0 = no restriction)

Voice Mail Master Numbers 1 (normally 700)

Lines

Direct Line Access Codes 101-108 101-164

Line Dial Up Codes #901-#908 #901-#964

Ring Groups 8 (1-8)

0 = no assignment

Ring Group master numbers are normally 600-607.

Line Group Access Codes 90-98

Line Groups 9 (0-8)

Line Ports 8 (1-8)

Lines 5-8 require the Expansion Board.

Extensions

Attendant (Operator) Access Number

0 (single operator)

01-04 (multiple operators)

64 (1-64)

Attendants 4

DSX Software Manual Introduction ◆ 7

Charts

System Number Plan/Capacities (Page 2 of 2)

DSX40 DSX80/160

Analog Door Boxes, Built-In 20

Analog Door Boxes, Total The maximum number of DSX Analog Door Boxes you can install is determined by

the number of 2PGDAD Modules, which in turn is limited only by the availability of 16ESIU station ports.

DSS Consoles 4

The System Load Factor may limit the total number that you can install. Refer to the system’s Hardware Manual

Telephone Extension Numbers 300-325 300-427

Telephone Station Numbers 34 (1-34) 128 (1-128)

Total Number of Station Devices 34

This includes digital extensions, analog

extensions, and analog Door Boxes.

Paging and Park

Page Zones (Internal) 7 zones (1-7) and All Call (0)

Page Zone (External) All Call and zone 1 broadcast from the Page audio minijack

Page Relays 2 in each built-in Door Box port

2 in each 2PGDAD Module (Future)

Park Orbits 10 (60-69)

Orbits 68 and 69 have extended (5 min.) timers

Passwords

System Administrator 1 (Level 1)

System Administrator 2 (Level 2)

Installer (Level 3) 632379 (NECDSX)

0000

9999

May be limited by load factor.

2 in each 2PGDAD Module (Future)

128

8 ◆ Introduction DSX Software Manual

Telephone Illustrations

Introduction

Ring/Message Lamp

Speed Dial

Bin keys

Feature keys

1093100 - 2

Thu June 8 11:52 AM Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40: Keys 1-8 are line keys. Keys 9-12 are undefined.

In DSX-80/160: Keys 1-12 are line keys.

For Attendants: Key 12 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

22-Button Display Telephone

HOLD

Microphone

DSX Software Manual Introduction ◆ 9

Telephone Illustrations

Ring/Message Lamp

Speed Dial

Bin keys

Feature keys

1093100 - 1

Thu June 8 11:52 AM Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined.

In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 are undefined.

For Attendants: Key 24 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

34-Button Display Telephone

HOLD

Microphone

10 ◆ Introduction DSX Software Manual

Soft keys

Feature keys

1093100 - 4

Telephone Illustrations

Thu June 8 11:52 AM Pat Smith x301

Menu Director

V-Mail 00 Calls 00

Pa e SP Dial 2

SP Dial 1

Introduction

Ring/Message Lamp

CLEARCHECK

Alpanumeric Display

Soft keys

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

VOLUME

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

SPEAKER

INTERCOM

V-MAIL

DND

CONF

HOLD

Fixed Function keys

In DSX-40: Keys 1-8 are line keys. Keys 9-24 are undefined.

In DSX-80/160: Keys 1-12 are line keys. Keys 13-24 are undefined.

For Attendants: Key 24 is the

Operator Call key.

Microphone

34-Button Super Display Telephone

DSX Software Manual Introduction ◆ 11

Telephone Illustrations

1093100 -3

300 301 302 303 304 305

306 307 308 309 310 311

312 313 314 315 316 317

318 319 320 321 322 323

324 325 326 327 328 329

330 331 332 333 334 335

336 337 338 339 340 341

342 343 344 345 346 347

RELEASE

ALL

CALL

Park 60 Park 61

TRANSFERANSWER

Page 1 Page 2 Page 3

NightPark 62 Park 63 Park 64 Park 65 Park 66

60-Button DSS Console

12 ◆ Introduction DSX Software Manual

Introduction

How To Use This Chapter

This chapter provides detailed information on the system’s features. The features in this chapter are in alphabetical order, like a dictionary, and are subdivided into headings as follows:

❥ Description

Read Description to get an overview of the feature. Along with the feature’s description is the Default Setting, which outlines how the feature works with the default (factory installed) programming. When

initially installed, the system uses the default setting. For speciﬁc default settings on each programmable option, follow the cross-reference to that option.

❥ Programming

This heading provides a handy, easy to understand, step-by-step guide to the system programming required to activate and/or customize the feature. If you need more detail about an option, follow the cross-reference to that option.

❥ Related Features

Read Related Features to learn how the feature interacts with other features.

❥ Operation

Refer to this heading for convenient, compact, yet detailed operation charts for using each feature.

Features

DSX Software Manual Features ◆ 13

Account Codes

Description

Use Account codes to categorize and/or restrict outside calls.

Account Codes are user-dialed codes that help categorize and/or restrict outside calls. Account Codes are from 2-10 digits long, using any combination of the digits 0-9. There are three types of Account Codes:

❥ Optional (Unforced Account Codes)

❥ Forced Account Codes

❥ Veriﬁed Account Codes

Optional (Unforced) Account Codes

Optional Account Codes allow a keyset extension user to enter an Account Code while placing an outside call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on an outside call, their conversation continues uninterrupted while they enter an Account Code.

Single line telephone users can only enter an Account Code while placing their outside call.

Forced Account Codes

Forced Account Codes require an extension user to enter an Account Code every time they place an outside call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all outside calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.

Veriﬁed Account Codes

With Veriﬁed Account Codes, the system compares the Account Code the user dials with a list of codes pro- grammed into the Veriﬁed Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Veriﬁed Account Codes, if enabled, apply only to Forced Account Codes.

Using Account Codes and Speed Dial

To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:

❥ The Account Code can be either the ﬁrst or last entry in the bin, and must be preceded and followed by

the # character. For example, the Account Code 1234 must be entered as #1234#.

❥ 1551-02: Allow Account Codes in Speed Dial Bins (page 667) must be enabled in system programming:

❥ The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account

Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.

❥ If the system has Veriﬁed Account Codes enabled, the Account Code entered in the Speed Dial bin must

match an entry in the Veriﬁed Account Code Table.

❥ If the Speed Dial bin does not contain an Account Code, the user must enter the Account Code manually.

If Forced Account Codes are enabled, the system requires

the user to enter the Account Code before it

outdials the stored Speed Dial number.

❥ An extension user can preselect a line for a Speed Dial call.

Using Account Codes with Last Number Redial and Save

Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call dialed using Last Number Redial and Save. If Forced Account Codes are enabled, the system requires the user to enter the Account Code before it outdials the stored number saved by Last Number Redial or Save.

14 ◆ Features DSX Software Manual

An extension user can preselect a line for a Last Number Redial or Save call.

Account Codes and Emergency Calls

Account Codes are never enforced for emergency (911 and 1+911) calls.

DSS Console Account Code Key

A keyset user can have an Account Code key on their DSS Console. It works the same as a keyset Account Code key.

Conditions

• Do not use Account Codes that begin with 911 or 1911.

Default Setting

• Account Codes disabled.

Programming

General Account Code Programming

1. Should users be able to store Account Codes in Speed Dial bins?

1. If yes, in 1551-02: Allow Account Codes in Speed Dial Bins (page 667), enter Yes.

2. If no, in 1551-02: Allow Account Codes in Speed Dial Bins (page 667), enter No.

Account Codes

Features

2. While on outside calls, should extension users be able to dial # to enter Account Codes?

1. If yes, in 1551-01: Dial # to Enter Account Codes (page 667), enter Ye s.

2. If no, in 1551-01: Dial # to Enter Account Codes (page 667), enter No.

4. Should a keyset have an Account Code key to simplify entering Account Codes?

Should Account Code entries by hidden (i.e., replaced by * characters) on each telephone’s display?

1. If yes, in 1551-03: Show Account Codes on Telephone Display (page 667), enter Yes.

2. If no, in 1551-03: Show Account Codes on Telephone Display (page 667), enter No.

1. If yes, in 2121-Feature Keys (page 753), select an available key and assign it key code 26.

2. If no, make sure the keyset has no Account Code keys (key code 26) assigned in 2121-Feature Keys

(page 753).

Should a keyset’s DSS Console have an Account Code key to simplify entering Account Codes?

1. If yes, in 2401-Conﬁg (DSS Console Conﬁguration) (page 800), select an available key on the DSS Con-

sole and assign it key code 26.

2. If no, make sure the DSS Console has no Account Code keys (key code 26) assigned in 2401-Conﬁg

(DSS Console Conﬁguration) (page 800).

DSX Software Manual Features ◆ 15

Account Codes

Setting Up Forced Account Codes

Should an extension have Forced Account Codes (i.e., be required to enter an Account Code while placing an outside call)?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes (enable Forced Account Codes), in 1412-04: Forced Account Codes (page 651) for the extension’s

Class of Service level, enter Yes.

3. If no (disable Forced Account Codes), 1412-04: Forced Account Codes (page 651) for the extension’s

Class of Service level, enter No.

2. Should an extension have Forced Account Codes only for long distance (toll) calls?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes:

- In 1412-06: Account Codes for Toll Calls Only (page 651), enter

Yes.

- In 1551-04: Account Code Toll Restriction Level (page 668), enter the Toll Level the system will use to differentiate toll calls from local calls.

3. If no, in 1412-06: Account Codes for Toll Calls Only (page 651), enter No.

3. Do you have speciﬁc lines that should never require users to enter a Forced Account Code?

1. If yes, in 3111-01: Disable Forced Account Codes (page 817), enter Yes.

2. If no, in 3111-01: Disable Forced Account Codes (page 817), enter No.

Setting Up Veriﬁed Account Codes

Should an extension be required to enter a Veriﬁed Account Code while placing an outside call?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes:

- In 1412-05: Veriﬁed Account Codes (page 651), enter Yes.

- In 36xx-AC Codes (Veriﬁed Account Codes Table) (page 854), enter codes into the Veriﬁed Account Codes Table.

- If 1551-01: Dial # to Enter Account Codes (page 667) is enabled (Yes ), do not enter # in any of your Veriﬁed Account Codes.

3. If no, in 1412-05: Veriﬁed Account Codes (page 651), enter No.

16 ◆ Features DSX Software Manual

Account Codes

Programming Examples

1. Forced Account Codes Require an Account Code only for 900 and 1 + 900 Long Distance Calls.

1. In 1412-04: Forced Account Codes (page 651), enter Yes.

2. In 1412-06: Account Codes for Toll Calls Only (page 651), enter Yes.

3. In 1551-04: Account Code Toll Restriction Level (page 668), enter 2 (for example).

Make the following entries for Toll Restriction Level 2.

4. In 3511-01: Active Key Pad (page 840), enter Yes.

In 3512-04: Allow N11 Dialing (page 842), enter Ye s. In 3512-01: Allow 0 + XXX Operator Assisted Dialing (page 841), enter Yes. In 3512-03: Allow 101x Equal Access Dialing (page 841), enter Yes.

5. In 352x-1010-XXX / Local XXX (Equal Access Dialing) (page 844), make a deny table with no entries

(i.e., deny nothing). This is the default setting.

6. In 353x-1+XXX / TBL-A XXX (NPA/NXX Dialing 3-Digit Table) (page 846), make a deny table and enter

900.

7. In 354x-1+XXX-XXX / TBL-A XXXXXXX (1 + NPA + NXX Dialing 6-Digit Table) (page 848), make a

deny table with no entries (i.e., deny nothing). This is the default entry.

8. In 355x-XXX / TBL-B-XXX (NPA/NXX Dialing 3-Digit Table) (page 850), make a deny table and enter

900.

9. In 356x-XXX-XXX / TBL-B XXXXXX (NPA + NXX Dialing 6-Digit Table) (page 852), make a deny table

with no entries (i.e., deny nothing). This is the default setting.

10. In 2102-01: Class of Service (page 724), assign the Class of Service with Forced Account Codes enabled

to the extension.

11. In 2102-02: Station Toll Level (Day) (page 724) and 2102-03: Station Toll Level (Night) (page 724), be

sure the extension does not use Toll Level 2. If it does, Toll Restriction will always deny 1 + 900 and 900 calls (regardless of whether the user enters an Account Code).

With this programming, an extension user can:

1. Press a line key or dial a code for an outside line.

2. Wait for a reminder tone (3 beeps).

• With Forced Account Codes enabled, the system automatically goes into the Account Code mode after you press a line key in step 1 above.

• If you have an Account Code Feature Key, it ﬂashes green.

3. If dialing a 1 + 900 or 900 call, dial the Account Code.

If dialing any other long distance call, skip this step.

4. Press # (if enabled), the Account Code soft key, or an Account Code Feature Key (if programmed).

5. Dial the outside number.

• If the user doesn’t enter an Account Code for 900 or 1 + 900 calls, the system will cut off the call.

• The system will also cut off any call not allowed by the extension’s Toll Restriction programming.

Features

DSX Software Manual Features ◆ 17

Account Codes

2. Forced Account Codes Allow 800 and 1 + 800 Long Distance Dialing without an Account Code.

1. In 1412-04: Forced Account Codes (page 651), enter Yes.

2. In 1412-06: Account Codes for Toll Calls Only (page 651), enter Yes.

3. In 1551-04: Account Code Toll Restriction Level (page 668), enter 2 (for example).

Make the following entries for Toll Restriction Level 2.

4. In 3511-01: Active Key Pad (page 840), enter Yes.

In 3512-04: Allow N11 Dialing (page 842), enter Ye s. In 3512-01: Allow 0 + XXX Operator Assisted Dialing (page 841), enter Yes. In 3512-03: Allow 101x Equal Access Dialing (page 841), enter Yes.

5. In 352x-1010-XXX / Local XXX (Equal Access Dialing) (page 844), make a deny table with no entries

(i.e., deny nothing). This is the default setting.

6. In 353x-1+XXX / TBL-A XXX (NPA/NXX Dialing 3-Digit Table) (page 846), make an allow table and

enter 800.

7. In 354x-1+XXX-XXX / TBL-A XXXXXXX (1 + NPA + NXX Dialing 6-Digit Table) (page 848), make a

deny table with no entries (i.e., deny nothing). This is the default entry.

8. In 355x-XXX / TBL-B-XXX (NPA/NXX Dialing 3-Digit Table) (page 850), make an allow table and enter

800.

9. In 356x-XXX-XXX / TBL-B XXXXXX (NPA + NXX Dialing 6-Digit Table) (page 852), make a deny table

with no entries (i.e., deny nothing). This is the default setting.

10. In 2102-01: Class of Service (page 724), assign the Class of Service with Forced Account Codes enabled

to the extension.

With this programming, an extension user can:

1. Press a line key or dial a code for an outside line.

2. Wait for a reminder tone (3 beeps).

• With Forced Account Codes enabled, the system automatically goes into the Account Code mode after you press a line key in step 1 above.

• If you have an Account Code Feature Key, it ﬂashes green.

3. If dialing a 1 + 800 or 800 call, skip this step.

If dialing any other long distance call, dial the Account Code.

4. Press # (if enabled), the Account Code soft key, or an Account Code Feature Key (if programmed).

5. Dial the outside number.

• The call will go through without an Account Code. If the user doesn’t enter an Account Code for all other calls, the system will cut off the call.

• The system will also cut off any call not allowed by the extension’s Toll Restriction programming.

18 ◆ Features DSX Software Manual

Other Related Features

Features

Central Ofﬁce Calls, Placing (page 78)

• You can use Store and Forward with Forced Account Codes.

Last Number Redial (page 219) and Save Number Dialed (page 298)

• Last Number Redial and Save do not store Account Codes. This means that the user must manually enter an Account Code to have it included with a call redialed using Last Number Redial and Save.

Speed Dial (page 315)

• An extension user can store an Account Code in a Speed Dial bin. See Using Account Codes and

Speed Dial (page 14) for more.

Station Message Detail Recording (page 328)

• Account Codes print on the SMDR report.

Voice Mail (page 372)

• Voice mail callout features (such as Message Notiﬁcation) may interact with Account Codes if the callout number contains # characters.

IntraMail Features

None

Operation

Account Codes

Features

Optional (Unforced) Account Codes

[Super Display Soft Key] - [Keyset Soft Key]

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• For keysets, Optional Account Codes apply to both incoming and outgoing calls. For outgoing calls, you can enter the Account Code before or after dialing the outside number.

• For Single Line sets, Optional Account Codes apply only to outgoing calls. You must enter the Account Code after getting dial tone on the line but before dialing the outside number.

To enter an Optional (Unforced) Account Code:

Place or Answer outside call.

[Acct Code]

[Acct]

When you see Enter Account Code, enter Account Code.

• An Account Code can be up to 10 digits long, using the digits 0-9.

[Acct Code] [Acct]

For outside calls only:

Dial your outside number.

• Toll Restriction may still prevent you from dialing certain outside numbers.

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

DSX Software Manual Features ◆ 19

Account Codes

Forced Account Codes

[Super Display Soft Key] - [Keyset Soft Key]

• Forced Account Codes may prevent Speed Dial from dialing 911 emergency services.

• Forced Account Codes do not apply to incoming calls.

To enter a Forced Account Code:

Access a line for an outgoing call.

• You hear three beeps.

When you see Enter Account Code, enter Account Code.

• An Account Code can be up to 10 digits long, using the digits 0-9.

• If your system has Veriﬁed Account Codes enabled, you must

enter one from the Veriﬁed Account Codes

Table. If you enter an invalid Veriﬁed Account Code, your call will be cut off in the next step.

• Skip this step to bypass Account Code entry (for example, when dialing a local call and your system requires Account Codes only for toll calls).

[Acct Code]

[Acct]

Dial your outside number.

Press Account Code soft key.

• You can optionally press an Account Code Feature Key or dial # (if enabled).

• Toll Restriction may still prevent you from dialing certain outside numbers.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

20 ◆ Features DSX Software Manual

Alphanumeric Display

Description

Alphanumeric Display

The Alphanumeric Display messages help the display telephone user process calls, identify callers and customize features.

The 22- and 34-Button Display Telephones have a three-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages. The second line is used extensively by IntraMail. The third line displays the Soft Key deﬁnitions.

The 34-Button Super Display Telephone has a nine-line, 24-character per line alphanumeric display. The ﬁrst line displays the date and time (while idle) and feature status messages, just like the 22- and 34-Button Display Telephones. The second line is used extensively by IntraMail. Lines 4-9 are the comprehensive Super Display Telephone soft key deﬁnitions.

❥ To learn more about the display telephones:

- see 22-Button Display Telephone on page 9

- see 34-Button Display Telephone on page 10

- see 34-Button Super Display Telephone on page 11

❥ To learn more about the Soft Keys, see Interactive Soft Keys on page 210.

Conditions

• None

Default Setting

• Enabled for all display telephones.

Programming

None

Other Related Features

Features

Interactive Soft Keys (page 210)

The interactive Soft keys provide users with intuitive access to the telephone’s features.

Volume, Brightness, and Contrast Controls (page 388)

While a feature is active, pressing a VOLUME key adjusts the volume of the active feature. While the telephone is idle, pressing a VOLUME key adjusts the display contrast. Turn to this feature for addi- tional volume, brightness, and contrast controls.

IntraMail Features

None

Features

Operation

Refer to the individual features for feature operation.

DSX Software Manual Features ◆ 21

Attendant Call Queuing

Description

Attendant Call Queuing helps minimize call congestion in systems that use the attendant as the overﬂow destination for unanswered calls.

An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the attendant to answer — not busy tone. If you have the attendant as the overﬂow destination for Direct Inward Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.

Operator Call Key

The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when calls are queued.

The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.

Conditions

• None

Default Setting

• No operators assigned by default. Once assigned, key 12 (on 22-button) or key 24 (on 34-button) is an Operator Call Key.

Programming

See Attendant Position (page 24) for required attendant programming.

Other Related Features

Features

Attendant Position (page 24)

Assign system attendants.

Call Coverage Keys (page 40)

A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.

Off-Hook Signaling (page 255)

The Operator Call Key does not activate off-hook signaling.

Ringing Line Preference (page 295)

Ringing Line Preference will not answer a call ringing the Operator Call Key.

Voice Mail (page 372)

• Automated Attendant Screened (STRF) Transfers ﬂash the Operator Call key and the Ring Indicator lamp. The call does not ﬂash a line/loop key. (Note that Ringing Line Preference will not pick up a call ringing the attendant’s Operator Call key.)

• Automated Attendant Unscreened (UTRF) Transfers ﬂash the line’s line/loop key and the Ring Indicator lamp.

IntraMail Features

None

22 ◆ Features DSX Software Manual

Operation

Attendant Call Queuing

[Super Display Soft Key] - [Keyset Soft Key]

To answer a call ﬂashing the Operator Call Key:

Press the ﬂashing Operator Call key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

DSX Software Manual Features ◆ 23

Attendant Position

Description

The attendant is the system’s call processing focal point.

The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):

❥ Attendant Call Queuing (page 22)

Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.

❥ Barge In (Intrusion) (page 36)

The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Direct Line Access (page 115)

Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Forced Line Disconnect (page 182)

In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Line Queuing / Line Callback (page 230)

The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Night Service / Night Ring (page 252)

An attendant with a System Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).

❥ Removing Lines and Extensions from Service (page 287)

The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1).

The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should ﬁnd a DSS Console helpful when processing calls.

Conditions

• Ringing Line Preference will not pick up a call ringing the attendant’s Operator Call key.

• System operators will not ring for Ring Group calls.

Default Setting

• No attendants assigned.

24 ◆ Features DSX Software Manual

Programming

Attendant Position

2. Set up the system attendants (operators).

For best performance, install a 34-Button Display or 34-Button Super Display telephone for the attendant.

1. A DSS Console will also help the attendant process calls more quickly.

1. For a single operator:

- In 1501-01: Number of Operators (page 652), enter 1.

- In 1502-01: Operator Number 1 (page 653), enter the extension number for operator 1.

- If you omit this step, by default users can dial 0 for extension 300 bit it won’t be an operator.

- In 2114-03: Station’s Operator Extension Number (page 744), for each extension enter operator 1’s

extension number.

2. For multiple operators:

- In 1501-01: Number of Operators (page 652), enter the number of operators you need (2-4).

- In 1502-01: Operator Number 1 (page 653), enter the extension number for operator 1.

- In 1502-02: Operator Number 2 (page 653), enter the extension number for operator 2.

- In 1502-03: Operator Number 3 (page 653), enter the extension number for operator 3.

- In 1502-04: Operator Number 4 (page 654), enter the extension number for operator 4.

- In 2114-03: Station’s Operator Extension Number (page 744), assign an operator to each extension.

3. For no operators:

- In 1501-01: Number of Operators (page 652), enter 0.

- In 2114-03: Station’s Operator Extension Number (page 744), remove the assignment for each

extension.

While busy on a call, should the attendant get Off-Hook Signaling audible notiﬁcation of incoming calls?

Features

1. If yes:

- In 2116-03: Off Hook Signaling for Incoming Outside Calls (page 750), for the attendant’s exten-

sion enter 1 for Camp-On or 2 for Off-Hook Ringing.

2. If no:

- In 2116-03: Off Hook Signaling for Incoming Outside Calls (page 750), for the attendant’s exten-

sion enter 0.

4. Should 0 (or 01-04 in multiple-operator systems) be the digit users dial to reach their operator?

1. If yes, leave the following at their factory default values:

- In 1301-[01-10]: Function Type (page 620), digit 0 = 1 (Operator).

- In 1301-[01-10]: Expected Number of Digits (page 620), digit 0 =

2. If no:

- In 1301-[01-10]: Function Type (page 620), assign the new digit Function Type 1 (Operator).

- In 1301-[01-10]: Expected Number of Digits (page 620), for the new digit enter 2.

DSX Software Manual Features ◆ 25

Attendant Position

Other Related Features

Features

Barge In (Intrusion) (page 36)

Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.

Call Coverage Keys (page 40)

A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.

Call Waiting / Camp-On (page 58)

Since the attendant is never busy, Intercom callers cannot Camp-On to an attendant.

Callback (page 61)

Since the attendant is never busy, Intercom callers cannot leave a Callback for an attendant.

Class of Service (page 88)

By default, the system assigns Class of Service 1 to the attendant. This provides the attendant with Barge In, Call Forwarding Off Premises, Direct Line Access, Forced Line Disconnect, Night Service, and Line Queuing (Camp-On) capability.

Do Not Disturb (page 143)

The attendant can have Do Not Disturb. In addition, pressing DND at the attendant activates the night mode for any lines directly terminated to the attendant.

Door Box (page 147)

An operator can monitor a Door Box by having a Call Coverage key to monitor ringing and a Hotline key to call the Door Box.

Feature Keys (page 169)

If an operator is reassigned (i.e., moved from 300 to 301), only the Operator Call key will automatically follow the new assignment. All other Feature Keys must be reprogrammed for the new operator.

Group Ring (page 189)

System operators will not ring for Ring Group calls.

Intercom (page 211)

Designate each extension’s operator.

Monitor / Silent Monitor (page 243)

Since the attendant is never busy, Intercom callers cannot Monitor an attendant.

Privacy (page 277)

Since the attendant is never busy for Intercom calls, the attendant always has Privacy enabled.

Removing Lines and Extensions from Service (page 287)

Normally, the attendant should be able to remove extensions and lines from service.

Voice Mail (page 372)

• STRF transfers to the attendant from the voice mail Automated Attendant ﬂash the Operator Call key and the Ring Indicator lamp. The call does not ﬂash a line/loop key. (Note that Ringing Line Preference will not pick up a call ringing the attendant’s Operator Call key.)

• UTRF transfers to the attendant from the voice mail Automated Attendant ﬂash the line’s line/loop key and the Ring Indicator lamp.

Voice Over (page 385)

An operator cannot receive a Voice Over from a co-worker since their extension is never busy to Intercom callers.

IntraMail Features

None

26 ◆ Features DSX Software Manual

Operation

Attendant Position

To call the attendant:

Press INTERCOM.

• You hear dial tone.

Dial 0.

• You hear two beeps.

• This calls the attendant assigned to your extension. If your system has multiple attendants, you can reach them by dialing 01-04.

• In a multiple attendant system, you can dial 0 and wait on the line to automatically call operator 1.

[Super Display Soft Key] - [Keyset Soft Key]

Attendant Position

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

DSX Software Manual Features ◆ 27

Auto Redial

Description

Instead of redialing, have Auto Redial periodically retry a busy outside number.

Auto Redial periodically redials a busy outside number. If a keyset user places an outside call and the call recipient is busy, the user can press a soft key to enable Auto Redial. The keyset user doesn’t have to retry the number, hoping it will go through.

Auto Redial will periodically retry the number up to 15 times. Auto Redial cancels when the called party rings or answers, or when the extension:

❥ Places or answers another outside call.

❥ Receives an Intercom voice announcement or answers an Intercom call by lifting the handset or pressing

❥ Presses SPEAKER to cancel Auto Redial. ❥ Presses any other ﬁxed feature key except MIC.

❥ Lifts and replaces the handset. ❥ Presses the CANCEL soft key (Super Display only).

For your reference, the following table shows the standard call progress tones.

SPEAKER.

Call Progress Tones

Reorder (Fast Busy) tone 480 Hz + 620 Hz 250 mS on, 250 mS off

Audible ring tone (ring-

Stutter dial tone 350 Hz + 440 Hz 800 mS to 1.2 sec on,

Conditions

• None

Default Setting

• Enabled

Description Frequencies Rate

Dial tone 350 Hz + 440 Hz Steady

(+ 25 mS)

Busy tone 480 Hz + 620 Hz 500 mS on, 500 mS off

(+ 50 mS)

440 Hz + 880 Hz 800mS to 1.2 sec on, 2.7

back)

sec to 3.3 sec off

800mS to 1.2 sec off

28 ◆ Features DSX Software Manual

Programming

1. Is the interval between Auto Redial callout attempts correctly set?

1. If yes, leave 1602-06: Repeat Redial Timer (page 673) at its current setting.

2. If no, change 1602-06: Repeat Redial Timer (page 673) to meet the site requirements.

Auto Redial

2. Is the system waiting an adequate time for busy tone when handling an Auto Redial?

1. If yes, leave 1602-07: Repeat Redial Busy Timer (page 673) at its current setting.

2. If no, change 1602-07: Repeat Redial Busy Timer (page 673) to meet the site requirements.

Other Related Features

Features

Last Number Redial (page 219)

Last Number Redial allows an extension user to quickly redial the last outside number dialed.

IntraMail Features

None

Operation

[Super Display Soft Key] - [Keyset Soft Key]

To enable Auto Redial:

Place an outside call and receive busy tone.

[Auto Redial] [Alnd]

You see:

WAITING (30 SEC) AUTO REDIAL 1 OF 15

Press to enable Auto Redial.

Auto Redial

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

• The system enables Auto Redial for the last outside call you dialed.

The display shows the interval between callout attempts (e.g., 30 seconds), as well as how many times redial has occurred (e.g., 1 of 15).

• SPEAKER winks when your telephone has Auto Redial enabled.

Features

The system periodically redials the call, up to 15 times.

Auto Redial cancels when you:

• Place or answer another outside call.

• Receive an Intercom voice announcement or answer an Intercom call by lifting the handset or

pressing SPEAKER.

• Press SPEAKER to cancel Auto Redial.

• Lift and replace the handset.

• Press the CANCEL soft key (Super Display only).

If a Caller ID call rings while Auto Redial is enabled, your display will show the number and optional name of the incoming caller. However, the ringing does not cancel Auto Redial. In addition, the Auto Redial display will be restored after the Caller ID call stops ringing.

DSX Software Manual Features ◆ 29

Automatic Handsfree

Description

Automatic Handsfree is a convenience for workers who don’t have a free hand to answer a call or use a feature.

Automatic Handsfree allows a keyset user to place or answer a call Handsfree by just pressing a key — without lifting the handset or pressing SPEAKER ﬁrst. If enabled, the system provides Automatic Handsfree for:

❥ Call Coverage keys

❥ Central Ofﬁce Calls (line and loop calls)

❥ Group Call Pickup keys

❥ Hotline Keys ❥ Intercom (INTERCOM key) ❥ Last Number Redial (REDIAL key)

❥ Paging keys

❥ Park keys

❥ Personal Speed Dial bin keys

❥ Personal and System Speed Dial Feature Keys

The system always provides Automatic Handsfree for:

❥ Dial Number Preview

❥ Directory Dialing

Conditions

• None

Default Setting

• Enabled

Programming

1. Enable or disable Automatic Handsfree system-wide.

1. To enable, in 1512-01: Automatic Handsfree (page 657) enter Yes.

2. To disable, in 1512-01: Automatic Handsfree (page 657) enter No.

2. If enabled system-wide, enable or disable Automatic Handsfree for an extension.

1. To enable, in 2112-01: Automatic Handsfree (page 735) enter Yes.

2. To disable, in 2112-01: Automatic Handsfree (page 735) enter No.

30 ◆ Features DSX Software Manual

Other Related Features

Features

Central Ofﬁce Calls, Placing (page 78)

With Automatic Handsfree, an extension user can press a line key to place an outside call without ﬁrst lifting the handset or pressing SPEAKER. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing SPEAKER.

Handsfree and Handsfree Answerback (page 195)

Process calls using the speaker and microphone in the telephone (instead of the handset).

Headset Compatibility (page 198)

While in the headset mode, Automatic Handsfree simpliﬁes answering outside calls.

Line Keys (page 227)

Automatic Handsfree allows the keyset user to answer a call ringing a line key without lifting the handset; they just press the line key instead.

Loop Keys (page 233)

Automatic Handsfree allows the keyset user to answer a call ringing a loop key without lifting the handset; they just press the loop key instead.

IntraMail Features

None

Automatic Handsfree

Features

Operation

If enabled, Automatic Handsfree operation is automatic when you press the key.

DSX Software Manual Features ◆ 31

Automatic Ring Down

Description

Turn to Ringdown Extension (page 293).

32 ◆ Features DSX Software Manual

Automatic Slot Conﬁguration

Description

Automatic Slot Conﬁguration

The system automatically installs PCBs when you power up the system.

Automatic Slot Conﬁguration automatically sets up station and line PCBs when you initially power up the system. This simpliﬁes installation because you don’t have to use system programming to activate station and line PCBs after you plug them in.

Here’s how Automatic Slot Conﬁguration works:

1. With power off, install your station and line PCBs.

2. With the system powered down, install the station and line PCBs from left to right in the order you want

your extension and line numbers set up.

• Be sure to install a 16ESIU PCB in the ﬁrst slot (CN1).

• You don’t have to group your station and line PCBs together, although it may be more convenient to do so.

3. Power up the system.

4. On power up, the system scans the PCBs from left to right and sets up the extension and line numbering

as follows.

• Extension numbers will begin with 300 in the ﬁrst slot and increment from left to right.

• Line numbers will begin with 101 (starting from the ﬁrst installed line PCB) and will also increment from left to right.

System reset does not cause reconﬁguration. Automatic Slot Conﬁguration is temporarily disabled during a system reset.

Programming

1. Optionally reconﬁgure station PCBs after the initial installation.

1. Use 120x-Stations (page 611) to reconﬁgure your station PCBs.

Features

2. Optionally reconﬁgure line PCBs after the initial installation.

1. Use 121x-Lines (page 614) to reconﬁgure your line PCBs.

Other Related Features

None

Operation

N/A

DSX Software Manual Features ◆ 33

Background Music

Description

Broadcast music through the telephone speaker for a more pleasing work environment.

Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music. Background Music requires a customer-provided external music source connected to one of two audio input minijacks.

❥ In DSX-40, the audio input minijacks are located on the equipment cabinet.

❥ In DSX-80/160, the audio input minijacks are located on the CPU PCB.

The external music source you connect to the audio input minijacks is typically a CD player or FM receiver. The source, which you can also use for Music on Hold, must be compatible with the following speciﬁcations:

Input Impedance 10K Ohms

Relative Input Level +18 dBr (+/- dBr) at 1.0 kHz

For more on connecting a customer-provided music source, refer to the system’s Hardware Manual.

Note:

In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC Uniﬁed Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.

Conditions

• None

Default Setting

• Enabled system-wide and at each extension.

Music Source Speciﬁcations

Programming

1. Enable or disable Background Music system-wide.

1. To enable, in 1521-03: Background Music Source (page 659) specify the BGM source (1 for audio input

1 or 2 for audio input 2).

2. To disable, in 1521-03: Background Music Source (page 659) enter 0.

2. If enabled system-wide, enable or disable Background Music for an extension.

1. To enable, in 2111-02: Allow Background Music (page 731) enter Yes.

2. To disable, in 2111-02: Allow Background Music (page 731) enter No.

34 ◆ Features DSX Software Manual

Other Related Features

Features

Do Not Disturb (page 143)

DND does not affect the operation of Background Music.

Headset Compatibility (page 198)

Background Music plays in the headset when the extension is in the headset mode.

Music on Hold (page 246)

Background Music and Music on Hold share the same music source.

Paging (page 259)

Background Music can broadcast over the External Paging speakers.

Single Line Telephones (page 305)

Background Music is not available to single line telephones.

IntraMail Features

None

Operation

Background Music

Features

Background Music

[Super Display Soft Key] - [Keyset Soft Key]

To turn Background Music on and off:

Do not lift the handset or press SPEAKER.

Press HOLD.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSX Software Manual Features ◆ 35

Barge In (Intrusion)

Description

In an emergency, use Barge In to get through to a co-worker right away.

Barge In permits an extension user to break into another extension user’s established call. This sets up a three-way conversation between the intruding extension and the two parties on the initial call. The user can Barge In on an Intercom call or outside call.

Conditions

• Barge In uses a system Conference circuit. See Conference (page 89) for more.

Default Setting

• Disabled

Programming

CAUTION

Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

1. Enable or disable an extension’s ability to Barge In on a co-worker’s call.

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. To enable, in 1402-02: Barge In (Intrusion) (page 633) enter Ye s.

3. To disable, in 1402-02: Barge In (Intrusion) (page 633) enter No.

2. Should the called extension be able to block Barge In attempts?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. To block Barge In attempts, in 1401-03: Privacy (page 628) enter Yes.

3. To allow Barge In attempts, in 1401-03: Privacy (page 628) enter No.

Other Related Features

Features

Attendant Position (page 24)

Since the attendant is never busy, Intercom callers cannot Barge In on an attendant.

Conference (page 89)

An extension user can Barge In on a Conference.

Forced Line Disconnect (page 182)

As an alternative to Barging In, disconnect the line instead.

Privacy (page 277)

Privacy blocks Barge In attempts.

IntraMail Features

None

36 ◆ Features DSX Software Manual

Operation

Barge In (Intrusion)

[Super Display Soft Key] - [Keyset Soft Key]

To Barge In on a call:

Place one of the following types of call:

• Call busy extension.

• Press line key for busy line.

• Press INTERCOM and dial 101 for busy line (i.e., using Direct Line Access).

• Press INTERCOM and dial #901 for busy line (i.e., using Line Dial-up).

• Press INTERCOM and dial Line Group access code (e.g., 9).

[Barge In] [MORE + Barg}

Press to Barge In.

• Alternately dial 4.

• You hear two beeps.

Join the conversation in progress.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

DSX Software Manual Features ◆ 37

Battery Backup

Description

The system provides permanent backup of system memory.

In the event of commercial AC power failure, the NAND Flash memory on the CPU PCB permanently maintains the site database. Additionally, an internal battery on the CPU provides short-term backup of the system date and time (Real Time Clock) and certain station parameters (such as the Caller ID log). The battery will hold the Real Time Clock and station parameters for up to 10-14 days. When commercial AC power is restored, the system restarts with all programming and the time and date intact.

Additional Battery Backup capability can be provided by a customer-supplied Uninterruptable Power Supply (UPS). The length of time the UPS will power the system when power fails depends on the capacity of the UPS unit. Consult with the UPS manufacturer for the speciﬁcs. Refer to the Hardware Manual for addi- tional details.

Conditions

• None

Default Setting

• None

Programming

None

Other Related Features

Features

When commercial AC power fails, the system does not back up the status of the following:

• Call Forwarding

• Call Waiting / Camp-On

• Do Not Disturb

• Line Queuing

• Message Waiting

• Microphone Mute

Time and Date (page 349)

The system’s internal battery backs up the CPU Real Time Clock for 10-14 days.

IntraMail Features

None

Operation

If the system is properly installed, Battery Backup is automatic during AC power failures and brownouts.

38 ◆ Features DSX Software Manual

Brightness Control

Description

Brightness Control

Turn to Volume, Brightness, and Contrast Controls (page 388).

Features

DSX Software Manual Features ◆ 39

Call Coverage Keys

Description

Call Coverage keys allow an extension user to cover a co-worker’s calls from their own telephone.

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, ﬂashes slowly when the co-worker has an incoming call, and ﬂashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Feature Keys on their telephone.

Call Coverage Key Busy Lamp Indications

When the key is: The covered extension is:

Off Idle or not installed

On Busy

Slow Flash Ringing

Call Coverage Keys will intercept the following types of calls:

❥ Key Ring Calls

❥ Ringing Intercom calls

❥ Calls to a UCD Group master number

❥ Calls ringing a Group Ring master number

❥ Transferred calls

Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.

Call Coverage Guard Timer

The 4 second Call Coverage Guard Timer helps extensions that have the same Call Coverage key assignments. As soon as an extension user presses their Call Coverage key to answer a call, the key becomes unavailable for 4 seconds to all other extensions with that same key. (Users will hear reorder tone if they press their key before the 4 seconds expire.) This helps prevent users from inadvertently placing a call to the covered destination.

Conditions

• None

Default Setting

• No Call Coverage Keys assigned.

• The Call Coverage Delay Ring timer is 10 seconds.

Medium Flash Covered extension is in DND for outside

calls (option 1).

Fast Flash

Covered extension is in DND for Intercom

calls (option 2) or All Calls (option 3).

40 ◆ Features DSX Software Manual

Programming

1. Setting up Call Coverage keys on a keyset.

1. In 2121-[01 to 24]: Feature Key Codes (page 758):

- For an Immediate Ring Call Coverage key, assign key code 06.

- For a No Ring (Lamp Only) Call Coverage key, assign key code 07.

- For a Delay Ring Call Coverage key, assign key code 08.

2. In 2121-[01 to 24]: Feature Key Data (page 758), enter the destination the key will cover:

- Extension number

- Ring Group master number

- UCD Group master number

2. Setting up Call Coverage keys on a DSS Console.

1. In 2402-[01-60]: DSS Console Key Codes (page 801):

- For an Immediate Ring Call Coverage key, assign key code 06.

- For a No Ring (Lamp Only) Call Coverage key, assign key code 07.

- For a Delay Ring Call Coverage key, assign key code 08.

2. In 2402-[01-60]: DSS Console Key Data (page 801), enter the destination the key will cover:

- Extension number

- Ring Group master number

- UCD Group master number

Call Coverage Keys

Features

3. For Delay Ring Call Coverage keys (if any), set the delay ring interval.

1. In 1604-02: Call Coverage Delay Ring Timer (page 678), set the timer to meet the site requirements.

DSX Software Manual Features ◆ 41

Call Coverage Keys

Other Related Features

Features

Direct Station Selection (DSS) Console (page 120)

DSS Consoles can have Call Coverage keys.

Distinctive Ringing (page 135)

By using Key Ring Override, Distinctive Ringing allows an extension user to set up unique ringing for their Call Coverage keys.

Door Box (page 147)

If you enter Door Chime type 0 (normal ring) above, you can set up Call Coverage keys for the Door Box Ring Group. This allows extensions that are not members of the Ring Group to answer Door Box calls. Extensions with Call Coverage keys to the Door Box Ring Group can also activate the relay.

Extension Hunting (page 154)

A keyset can have Call Coverage keys for UCD Group master numbers. The group can be a normal UCD Group or a “dummy” group with no members.

Group Ring (page 189)

A keyset can have Call Coverage keys for Ring Group master numbers.

Hotline (page 207)

Hotline keys provide many of the features available with Call Coverage keys.

Intercom (page 211)

A user can press a Call Coverage Key as an alternative to dialing Intercom numbers.

Key Ring (page 214)

Call Coverage will pick up Key Ring calls.

Transfer (page 358)

An extension user can use a Call Coverage key to Transfer a call to the covered extension.

User Programmable Features (page 368)

An extension user can use the User Programmable Features to set up their own Call Coverage keys.

Voice Mail (page 372)

Pressing TRANSFER + Call Coverage key can Transfer a call to an uninstalled extension’s mailbox (if the mailbox is enabled).

Voice Over (page 385)

After calling a co-worker by pressing their Call Coverage key, and extension user can dial 9 to leave a Voice Over (if enabled in programming).

IntraMail Features

None

42 ◆ Features DSX Software Manual

Operation

Call Coverage Keys

Answering Call Coverage Keys

[Super Display Soft Key] - [Keyset Soft Key]

To answer a call ringing or ﬂashing a Call Coverage key:

Press the ﬂashing Call Coverage key.

Using Call Coverage Keys to Place Calls

[Super Display Soft Key] - [Keyset Soft Key]

To place a call from an idle Call Coverage key to the covered extension:

Press the Call Coverage key.

• You hear two beeps or Intercom ringing.

Speak with the co-worker at the covered extension.

• The Call Coverage key lights green while you are connected.

Using Call Coverage Keys to Transfer Calls

[Super Display Soft Key] - [Keyset Soft Key]

To Transfer your call using a Call Coverage key:

Do not hang up.

Press TRANSFER.

Press your Call Coverage key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

Do one of the following.

When you Transfer a call, it will recall to you if it is unanswered at the destination. If you don’t answer the recall, it

Announce the call to make a Screened Transfer.

• Hang up if your co-worker accepts the call.

Hang up to send the call through as an Unscreened Transfer.

Press the ﬂashing line key to return to the call if your co-worker doesn’t want it.

diverts to Key Ring.

User Programmable Feature

Setting Call Coverage Key Ringing

Feature Mnemonic Operation Access Level

Feature Key Ringing

#RA (#72)

#RAC

+ Call Coverage key repeatedly to select ringing

mode +

SPEAKER to exit.

• Call Coverage keys ﬂash as follows:

- Lamp only = On red

- Immediate ring = On green

- Delay ring = Fast ﬂash green.

2-5

DSX Software Manual Features ◆ 43

Call Forwarding

Description

Call Forwarding ensures that the user’s calls are covered when they are away from their work area.

Call Forwarding permits an extension user to redirect their call to another extension. The types of Call Forwarding are:

❥ Call Forwarding when Not Answered

Calls ringing the extension forward when not answered.

❥ Call Forwarding when Busy or Not Answered

Calls ringing the extension forward when not answered, and all calls forward while the extension is busy.

❥ Call Forwarding Immediate

All calls to the extension forward immediately.

You can set up Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Chaining

Extension user’s can chain Call Forwards. For example, extension 301 can forward all calls immediately to 304, which in turn can forward all calls immediately to extension 302. Any co-worker calling 301 or 304 goes to 302 instead. If extension 302 is Call Forwarded to voice mail, callers to 301 or 304 go directly to 302’s mailbox.

Call Forwarding Cancel

Call Forwarding cancel allows a keyset user to dial a code to simultaneously cancel all Call Forwarding system-wide. The extension must have access level 4 or 5 set up in 2102-04: User Programming Access Level (page 725).

Call Forwarding Key

A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key.

❥ While the extension is idle, pressing the key puts the extension in the Call Forwarding programming

mode - the same as pressing INTERCOM and dialing *3.

- If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6

seconds), Call Forwarding is automatically cancelled.

- If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6

seconds), the prior Call Forwarding mode is automatically enabled (if any).

❥ While the extension is busy, pressing the key switches Call Forwarding on and off.

Call Forwarding Key BLF

This ﬂash rate: Means:

Off Call Forwarding is disabled.

Fast ﬂash The extension is in the Call For-

warding programming mode.

Slow ﬂash Call Forwarding is enabled at the

extension.

44 ◆ Features DSX Software Manual

Call Forwarding Toggle in a Personal Speed Dial Bin

If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this:

❥ While on hook, dial #77. ❥ Press the key for the Personal Speed Dial bin you want to program + HOLD. ❥ For LINE/GRP/ICM, press INTERCOM + HOLD. ❥ For NUM, dial *3 + HOLD. ❥ For NA, enter a name of your choosing + HOLD. ❥ Press SPEAKER to exit.

While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3.

❥ If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6

seconds), Call Forwarding is automatically cancelled.

❥ If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6

seconds), the prior Call Forwarding mode is automatically enabled (if any).

Call Forwarding Conﬁrmation Tone

Keyset users will hear a single conﬁrmation beep after enabling or cancelling Call Forwarding. Single line telephone users will hear Intercom dial tone after enabling or cancelling Call Forwarding.

Call Forwarding

Features

DSX Software Manual Features ◆ 45

Call Forwarding

Call Forwarding Timers

The following diagrams show how the system implements various timers when handling forwarded calls. Refer to the programming for each individual timer for more information.

Transferred Outside Call to Forwarded Extension

Extension A transfers line to extension B, which is forwarded Busy/No Answer (type 2) to extension C.

1603-01: Transfer Recall Timer

(page 675)

1601-03: Call Forward No Answer

Timer (page 670)

1601-03: Call Forward No Answer

Timer (page 670)

DIL (no overﬂow) to Forwarded Extension

1601-02: DIL No Answer Timer

(page 669)

The line rings extension B for the Transfer Recall time. See Transfer (page 358) for more.

If unanswered, the call then rings extension C (the forward destination) for the Call Forward Ring No Answer time.

If still unanswered, the call rings the extension that initially transferred the call (A) for the Call Forward Ring No Answer time.

If still unanswered, call diverts to Key Ring.

DIL (with no overﬂow) rings programmed destination, which is forwarded Busy/No Answer (type 2) to a co-worker.

DIL rings programmed DIL destination for the DIL No Answer time.

1601-02: DIL No Answer Timer

(page 669)

46 ◆ Features DSX Software Manual

If unanswered, the call rings the extension to which it is call forwarded for the DIL No Answer time.

If still unanswered, call diverts to Key Ring.

DIL (with overﬂow) to Forwarded Extension

DIL (with overﬂow) rings programmed destination, which is forwarded Busy/No Answer (type

2) to a co-worker.

Call Forwarding

1601-02: DIL No Answer Timer

(page 669)

1601-02: DIL No Answer Timer

(page 669)

1601-02: DIL No Answer Timer

(page 669)

Outside Call on Hold at Forwarded Extension

1603-02: Hold Recall Timer

(page 675)

DIL rings programmed DIL destination for the DIL No Answer time.

Features

If unanswered, the call rings the extension to which it is forwarded for the DIL No Answer time.

If unanswered, the DIL rings the programmed overﬂow destination for the DIL No Answer time.

If still unanswered, call diverts to Key Ring.

Extension forwarded to co-worker using Busy/ No Answer (type 2) to a co-worker puts outside call on Hold.

If not picked up, outside call recalls the extension that put it on Hold after the Hold Recall time.

1601-01: Line No Answer Timer

(page 669)

Conditions

• An extension’s Call Forwarding is reinstated after a power down or system reset. For example, an extension with calls forwarded immediately to voice mail will still be forwarded to voice mail after the system resets or is powered down and then powered back up.

• The display CFWD Not Allowed indicates that an Call Forwarding is denied because it would set up an illegal Call Forwarding loop. For example, if extension 305 if forwarded to 301, and 301 attempts to forward to 305, the user at 305 would see the display

Default Setting

• Enabled

DSX Software Manual Features ◆ 47

The call then rings the extension that put it on Hold for the Line Revert time.

If still unanswered, call diverts to Key Ring.

CFWD Not Allowed.

Call Forwarding

Programming

1. Should an extension be able to use Call Forwarding?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes, in 1406-02: Internal Call Forwarding (page 643) enter Ye s.

3. If no, in 1406-02: Internal Call Forwarding (page 643) enter No.

3. Should extension be allowed to use Call Forwarding Cancel?

4. Should extension have a Call Forwarding key?

5. Should extension’s DSS Console have a Call Forwarding key?

If an extension has Ring No Answer forwarding enabled, do calls route to the forwarding destination after the correct interval?

1. In yes, leave 1601-03: Call Forward No Answer Timer (page 670) at its current setting.

2. If no, change 1601-03: Call Forward No Answer Timer (page 670) to meet the site requirements.

1. If yes, in 2102-04: User Programming Access Level (page 725), assign access level 4 or 5.

2. If no, in 2102-04: User Programming Access Level (page 725), assign access level 0-3.

1. In 2121-[01 to 24]: Feature Key Codes (page 758), assign key code 27 to an available Feature Key.

1. In 2402-[01-60]: DSS Console Key Codes (page 801), assign key code 27 to an available Feature Key on

the DSS Console.

Other Related Features

Features

Call Coverage Keys (page 40)

Call Forwarding will not reroute a call ringing a Call Coverage Key.

Call Forwarding Off Premises (page 51)

Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce).

Direct Inward Line (page 109)

Call Forwarding will reroute Direct Inward Lines.

Do Not Disturb (page 143)

• Call Forwarding considers an extension in DND as busy. In addition, an extension can have both DND and Call Forwarding enabled at the same time.

• Note that Call Forwarding has priority over Do Not Disturb. If both are enabled simultaneously at an extension, Call Forwarding is in force.

Door Box (page 147)

An extension user cannot forward a call to a Door Box.

Extension Hunting (page 154)

• If a member of a Circular or Terminal Hunting group forwards their calls, hunting will follow Call Forwarding.

• Calls to a UCD Group will not follow Call Forwarding at a group member’s extension. However, calls directed to the group member’s extension (such as DILs and transferred calls) will follow the Call Forwarding set up at the extension.

48 ◆ Features DSX Software Manual

Call Forwarding

Group Ring (page 189)

Call Forwarding will not reroute Group Ring calls.

Intercom (page 211)

Call Forwarding when Busy and Call Forwarding when Busy/Not Answered will not reroute voiceannounced Intercom calls. It will reroute only ringing Intercom calls.

Key Ring (page 214)

Call Forwarding will not reroute Key Ring calls.

Line Keys (page 227)

Call Forwarding will not reroute calls ringing line keys.

Loop Keys (page 233)

Call Forwarding will not reroute a call ringing a loop key (unless the call is a DIL).

Message Waiting (page 238)

• An extension user cannot leave a Message Waiting at a co-worker that has Call Forwarding Immediate (*34) enabled. Pressing

• An extension user cannot leave a Message Waiting at a busy co-worker that has Call Forwarding Busy/No Answer (*32) enabled. Pressing V-MAIL will automatically leave a message at the forward- ing destination instead.

Selectable Display Messaging (page 300)

Enabling or canceling Call Forwarding cancels an extension’s Selectable Display Messaging.

Transfer (page 358)

• Call Forwarding will reroute transferred calls.

• When handling Transfer recalls, Call Forwarding has priority over Extension Hunting. See Interaction Between Call Forwarding, Extension Hunting, and Transfer Recall (page 359) for more.

V-MAIL

automatically leaves a message at the forwarding destination instead.

Features

IntraMail Features

None

DSX Software Manual Features ◆ 49

Call Forwarding

Operation

Activating or Canceling Call Forwarding

To activate Call Forwarding:

Select the Call Forwarding options.

[Menu + Call Forward] [Menu + Cfwd]

Select or cancel a Call Forwarding type.

[Immediate] [Immed]

[Ring/No Ans] [RNA]

[Busy/No Ans] [BNA]

[Off-Premise] [MORE + OFFP]

[Ans Machine] [MORE + AME]

[Message] [MORE + MSG]

[None] [MORE + MORE + NONE]

Select the Call Forwarding destination:

• An extension number or UCD Group master number.

• 0 for the operator.

• V-MAIL for voice mail.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Alternately do one of the following:

• Press INTERCOM and dial *3.

• Press your Call Forwarding Feature Key.

Select Call Forwarding Immediate.

• Alternately dial 4.

Select Call Forwarding when Not Answered.

• Alternately dial 6.

Select Call Forwarding when Busy or Not Answered.

• Alternately dial 2.

Select Call Forwarding Off Premises.

• Alternately dial 3.

• Turn to Call Forwarding Off Premises (page 51) for more.

Select Personal Answering Machine Emulation.

• Alternately dial 7.

• Skip to Personal Answering Machine Emulation (page 373) for more.

Select Selectable Display Messaging.

• Alternately dial 8.

• Skip to Selectable Display Messaging (page 300) for more.

Select to cancel Call Forwarding.

• Alternately dial 0.

Select the Call Forwarding mode.

[All] [All]

[Line Only] [Line]

Option will not forward voice-announced Intercom calls.

Select forwarding all calls.

• Alternately dial

Select forwarding outside calls only.

• Alternately dial

User Programmable Feature

Canceling All Call Forwards System-Wide

Feature Mnemonic Operation Access Level

Call Forwarding Clear All

#CC (#22)

50 ◆ Features DSX Software Manual

#CC

+ Y to clear (cancel) forwarding or N to exit without

clearing + SPEAKER to hang up.

4 and 5

Call Forwarding Off Premises

Description

Call Forwarding Off Premises

When a user is out of the ofﬁce, they can send their calls to their home ofﬁce or cell phone.

Off Premises Call Forwarding allows a keyset user to forward their calls to an off-site location (such as a cell phone or remote ofﬁce) if allowed by their Class of Service. Keyset users can stay in touch by having Off Premises Call Forwarding automatically forward their calls while they are away from the ofﬁce. To set up Off Premises Call Forwarding, the user selects the line or Line Group over which the call should route, as well as the number the system should dial. The number dialed can be from an extension’s Personal Speed Dial bin containing an outside number, or the user can enter an outside number directly into their Personal Speed Dial bin 720. When a call rings the forwarded extension, the system selects the speciﬁed line or group and then outdials the stored number.

Off Premises Call Forwarding reroutes:

❥ Intercom calls

❥ Transferred calls

❥ Direct Inward Lines

❥ UTRF (unscreened transfer) calls routed from the voice mail Automated Attendant

❥ Circular and Terminal Extension Hunting calls

Off Premises Call Forwarding does not reroute:

❥ Key Ring calls

❥ Calls to a UCD Group master number.

❥ Group Ring calls (i.e., calls to a Ring Group master number)

❥ UCD Group Calls (i.e., calls to a UCD Group master number)

❥ Ringing Call Coverage key calls

Features

You can set up Off Premises Call Forwarding to reroute all calls or just outside calls. If an extension with forwarding set for outside calls only receives a screened Transfer, the initial voice-announcement broadcasts at the extension. When the caller hangs up to complete the transfer, the outside call forwards as programmed.

Call Forwarding Off Premises Example

Call Routes to Emergency Service Number After Hours

A service department dispatcher has Key Ring for lines 1-4 during the day. The dispatcher answers calls on those lines and assigns dispatchers accordingly. At night, the calls on lines 1-4 must automatically route to the technician on call for emergency service. To do this:

1. In 3112-01: Direct Termination in the Day (page 819), make sure lines 1-4 are assigned as Key Ring

lines (by pressing CLEAR).

2. In 3112-04: Direct Termination at Night (page 820), terminate lines 1-4 directly to the dispatcher’s

extension (e.g., extension 300).

3. At the dispatcher’s extension, program a Personal Speed Dial bin for each technician that is qualiﬁed to

take emergency calls.

4. At the end of the day, the dispatcher presses their System Night key to put the system in the night mode.

5. After enabling the night mode, the dispatcher implements Off Premises Call Forwarding to whichever

Speed Dial bin represents the technician on call for that evening.

6. Calls ringing lines 1-4 at night automatically route to the technician on call.

Conditions

• Telco must provide Loop Disconnect Supervision on the originating line (i.e., the line that Off Premises Call Forwarding will reroute).

• All other Speed Dial programming also applies to Off Premises Call Forwarding.

DSX Software Manual Features ◆ 51

Call Forwarding Off Premises

• An extension Speed Dial number stored in bin 719 should not be longer than 16 digits. If it is, the system automatically clears bin 719 when it stores an Off Premises Call Forwarding number in bin 720.

• An extension user cannot off premise call forward to a Personal Speed Dial bin that contains an Intercom number. If the user selects a bin that contains an Intercom number, the system cancels Off Premises Call Forwarding.

• Off Premises Call Forwarding is cleared after a system reset or power down.

• If a line rings an off-premise forwarded extension and the speciﬁed outbound route is busy, the system reroutes the call to the programmed overﬂow destination (normally Key Ring). Intercom callers will hear busy tone if the outbound route is busy, and have the option of dialing 2 for Line Queuing or Line Callback.

• Tandem Calling must be enabled for the originating line (i.e., the line that Off Premises Call Forwarding will reroute).

- If a screened Transfer is made to an extension with Line Only forwarding, and Tandem Calling is

not enabled for the originating line, the transferred line immediately goes to Key Ring when the transferring party hangs up.

- If a screened Transfer is made to an extension with All Calls forwarding, and Tandem Calling is not

enabled for the originating line, the transferred line will stay at the transferring extension when that party hangs up.

• Off Premises Call Forwarding is not available at single line telephones.

Default Setting

• Call Forwarding Off Premises is disabled in an extension’s Class of Service.

• Tandem Calling is disabled for lines.

Programming

1. Should an extension be able to use Off Premises Call Forwarding?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes:

- In 1406-01: Call Forwarding Off-Premises (page 643), enter Ye s.

- In 1406-02: Internal Call Forwarding (page 643), enter Ye s.

- In 2111-09: Personal Speed Dial (page 734), enter Yes.

3. If no, in 1406-01: Call Forwarding Off-Premises (page 643) enter No.

2. Should Off Premises Call Forwarding be able to reroute incoming outside calls?

1. If yes, in 3103-04: Tandem Calls (page 816) enter Ye s.

2. If no, in 3103-04: Tandem Calls (page 816) enter No.

Do you want to enter the Personal Speed Dial numbers an extension will use for Off Premises Call Forwarding from system programming?

1. If yes, in 215x-Speed Dial (Personal) (page 775) enter Personal Speed Dial numbers for the extension.

- Off Premises Call Forwarding cannot use Intercom Speed Dial.

2. If no, skip this step.

52 ◆ Features DSX Software Manual

Other Related Features

Features

Call Forwarding (page 44)

Call Forwarding permits an extension user to redirect their call to another extension.

Single Line Telephones (page 305)

Call Forwarding Off Premises is not available at single line telephones.

IntraMail Features

None

Operation

Activating or Canceling Call Forwarding Off Premises

To activate Call Forwarding:

Select the Call Forwarding options.

[Menu + Call Forward] [Menu + Cfwd]

Select or cancel a Call Forwarding Off Premises.

[Off-Premise] [MORE + OFFP]

[None] [MORE + MORE + None]

Do one of the following.

Alternately do one of the following:

• Press INTERCOM and dial *3.

• Press your Call Forwarding Feature Key.

Select Call Forwarding Off Premises, then proceed to step 3 below.

• Alternately dial 3.

Select to cancel Call Forwarding.

• Alternately dial 0 or press CLEAR.

Call Forwarding Off Premises

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

To select a Personal Speed Dial bin as your Off Premises Call Forwarding number:

[SPEED DIAL BIN] [Bin]

Select the bin option.

When you see BIN#:

• Enter the Personal Speed Dial bin you want to use (701-720) + HOLD.

To store a new Off Premises Call Forwarding number:

• The system automatically stores this number in bin 720.

[NUMBER] [Num]

When you see

Select the number option.

LINE/GRP/ICM:

• Enter the line number (e.g., 1 for line 1) or Line Group number (e.g., 90 for group 0) +

HOLD.

• Following Speed Dial programming methods, enter the number you want to store (up to 16 digits long) + HOLD.

MUTE to store a Pause.

- Press

- Press FLASH to store a Flash.

- You cannot enter a name using this option.

If you see 720: IN USE OVERRIDE?

[YES] [YES]

[NO] [NO]

Select to override the existing entry and enter a new number.

Select to cancel and back up to step 3.

DSX Software Manual Features ◆ 53

Call Forwarding Off Premises

Activating or Canceling Call Forwarding Off Premises

To view the currently enabled Off Premises Call Forwarding number (if any):

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Select the Call Forwarding mode.

[All] [All]

[Line Only] [Line]

[VIEW] [View]

Select to view the currently stored number.

• Press SPEAKER to exit the view mode.

Select forwarding all calls.

• Alternately dial 2.

Select forwarding outside calls only.

• Alternately dial 8.

54 ◆ Features DSX Software Manual

Call Timer

Description

Call Timer

Call Timer helps users that must keep track of their time on the phone.

Call Timer lets a keyset user with a Call Timer key time their outside calls on the telephone display. There are two types of Call Timer keys:

❥ Manual Call Timer

Any time while placing a call or while on a call, a display keyset user can press their Manual Call Timer key to start the Call Timer. The Call Timer will continue until the user hangs up or presses their Manual Call Timer key again.

❥

Automatic Call Timer

In addition to the features of the Manual Call Timer key, the Automatic Call Timer key provides automatic timing for outside calls. When a display keyset with an Automatic Call Timer key places or answers an outside call, the Call Timer automatically starts when that outside call connects. The Automatic Call Timer does not automatically start for Intercom calls. The Automatic Call Timer can also work like a Manual Call Timer key. There is no need to have a Manual and Automatic Call Timer key on the same phone.

The Call Timer feature also provides:

❥ Review of Previously Timed Call

Any time after hanging up from a timed call, a display keyset user can press their Manual or Automatic Call Timer key to review the duration of that call.

❥ Timer Reset for Current Call

While the display keyset user is timing their call, they can press CLEAR at any time to reset the Call Timer to 00:00:00.

❥ Automatic Timer Stop

The system assigns the Call Timer to the active call. When the user terminates the active call, the Call Timer automatically shuts down.

❥

Wrap-up Timer Display

After hanging up a timed call, a display keyset will show the Call Timer data for 6 seconds before returning the display to idle. This gives the extension user adequate time to make a record of the timed call, if desired.

Conditions

• None

Default Setting

• No Call Timer keys assigned.

Features

Programming

1. Assign a Manual Call Timer Feature Key to a keyset?

1. In 2121-[01 to 24]: Feature Key Codes (page 758), assign key code 16 to an available Feature Key.

2. In 2121-[01 to 24]: Feature Key Data (page 758), enter 1.

1. Assign an Automatic Call Timer Feature Key to a keyset?

1. In 2121-[01 to 24]: Feature Key Codes (page 758), assign key code 16 to an available Feature Key.

2. In 2121-[01 to 24]: Feature Key Data (page 758), enter 2.

DSX Software Manual Features ◆ 55

Call Timer

Other Related Features

Features

Caller ID (page 63)

The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display.

Central Ofﬁce Calls, Placing (page 78)

Call Timer shows the time a user has been on an outside call.

Flash (page 177)

Flash restarts the Call Timer.

Hold (page 202)

A user’s Call Timer starts when they pick up a call from Hold. If they place the call on Hold and another user picks it up, the timer restarts for the new user.

Station Message Detail Recording (page 328)

The SMDR report also keeps track of the time on a call.

IntraMail Features

None

Operation

Automatically Timing Your Outside Call

To time your outside call if you have an Automatic Call Timer key:

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Place or answer outside call.

To manually time your Intercom or outside call:

• The Call Timer starts automatically. The Automatic Call Timer key lights red while the system times the call.

Manually Timing Your Outside Call

While placing or while on the call, do one of the following.

[Timer] [Time]

Press the Call Timer soft key.

Press the Manual or Automatic Call Timer key.

• The Automatic Call Timer key lights red while the system times the call.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

56 ◆ Features DSX Software Manual

Stopping and Restarting the Call Timer for Your Call

To stop the Call Timer:

Do one of the following.

The Call Timer disappears from the display.

[Timer] [Time]

Press the Call Timer soft key.

Press the Manual or Automatic Call Timer key.

To restart the Call Timer:

• The timer will restart from 00:00.

Do one of the following.

[Timer] [Time]

Press the Call Timer soft key.

Press the Manual or Automatic Call Timer key.

Resetting the Call Timer

To reset the Call Timer while it is running (i.e., timing your call):

Call Timer

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

Press CLEAR.

• The Call Timer restarts from 00:00. It does not disappear from the display.

Reviewing a Call’s Duration

To review the duration of your last timed call:

Wait for the Manual or Automatic Call Timer key to go out.

Press the Manual or Automatic Call Timer key.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

DSX Software Manual Features ◆ 57

Call Waiting / Camp-On

Description

Call Waiting helps busy extension users know when they have additional waiting calls. It also lets callers wait in line for a busy extension without being forgotten.

With Call Waiting, an extension user may call a busy extension and wait in line (Camp-On) without hanging up. When the user Camps-On (by dialing 2), the system signals the busy extension with two beeps indicating the ﬁrst waiting call. (The busy extension can be on a handset or Handsfree call.) The call goes through when the extension becomes free.

If an extension has more than one caller waiting, they queue on a ﬁrst-in/ﬁrst-out basis (FIFO). The extension will not hear Camp-On beeps for additional waiting calls.

Off-Hook Signaling also alerts the user when unanswered calls are waiting to get through. Turn to Off-Hook Signaling (page 255) for more.

The following chart shows when the two types of Off-Hook Signaling occur. Note that Camp-On tones occur for an extension when they are the exclusive recipient of the call (such as a DIL).

Off-Hook Ringing

Camp-On Tones

Key Ring Yes No

Transferred Outside Call Yes Yes

Direct Inward Line Yes Yes

Transfer from voice mail (UTRF) Yes Yes

Call Coverage Key Yes No

Group Call Pickup Key Yes No

For Off-Hook ringing, 2116-03: Off Hook Signaling for Incoming Outside Calls (page 750) = 2.

For Camp-On tones, 2116-03: Off Hook Signaling for Incoming Outside Calls (page 750) = 1.

Conditions

• A system reset or power failure cancels all Camp-Ons system wide.

• While busy on a call, Camp-On tones occur only for the ﬁrst incoming call and do not repeat.

Default Setting

• Call Waiting tones enabled.

58 ◆ Features DSX Software Manual

Call Waiting / Camp-On

Programming

1. Should an extension be able to send Camp-On tones to a busy co-worker?

1. In 2102-01: Class of Service (page 724), check the sending extension’s Class of Service level.

2. If yes, in 1402-03: Camp-On to Busy Extension (page 633), enter Yes for the initiating extension.

- Check step 2 below to be sure Camp-On is not blocked by the receiving extension.

- This option does not restrict Callback.

3. If no, in 1402-03: Camp-On to Busy Extension (page 633) enter No.

2. Should an extension be able to receive Camp-On tones when a co-worker camps-on?

1. In 2102-01: Class of Service (page 724), check the receiving extension’s Class of Service level.

2. If yes:

- In 1512-02: Call Waiting Tones (page 657), be sure Camp-On is enabled system-wide (Yes).

- In 2116-01: Off Hook Signaling for Incoming Intercom Calls (page 749), enter 1 to enable receiv-

ing Camp-On tones at an extension.

- In 1401-03: Privacy (page 628), enter No to be sure that Privacy does not block incoming

Camp-On signals.

3. If no, do one of the following:

- To disable Camp-On system-wide, in 1512-02: Call Waiting Tones (page 657) enter No.

- To disable Camp-On for a speciﬁc extension, in 2116-01: Off Hook Signaling for Incoming Inter-

com Calls (page 749) enter 0.

- To have Privacy block incoming Camp-On tones, in 1401-03: Privacy (page 628) enter No.

Features

DSX Software Manual Features ◆ 59

Call Waiting / Camp-On

Other Related Features

Features

Attendant Position (page 24)

An extension user cannot Camp-On to the attendant because the attendant’s extension is never busy.

Callback (page 61)

If an extension user Camps-On and then hangs up, the system converts the Camp-On to a Callback.

Caller ID (page 63)

An extension programmed to receive Camp-On tones or Off-Hook Ringing from a waiting call will also receive Second Call Caller ID.

Direct Inward Line (page 109)

DILs to a busy extension automatically send Camp-On tones.

Do Not Disturb (page 143)

An extension cannot Camp-On to a busy co-worker that is also in Do Not Disturb.

Intercom (page 211)

A user can Camp-On after placing an Intercom call to a busy co-worker.

Key Ring (page 214)

A Key Ring call will not send Camp-On beeps to a busy extension that normally rings for that call.

Line Queuing / Line Callback (page 230)

Line Queuing lets an extension user Camp-On to a busy line.

Privacy (page 277)

Privacy blocks Camp-On / Call Waiting.

Split (Alternate) (page 323)

Camp-On lets an extension user know that a call is waiting to be answered. The user can Split between the waiting call and their current call.

Transfer (page 358)

An extension user can Transfer a call to a busy extension. The call will automatically Camp-On to the busy extension.

Volume, Brightness, and Contrast Controls (page 388)

The extension user cannot adjust the volume of incoming Camp-On tone.

IntraMail Features

None

Operation

In these instructions:

Camp-On to a Busy Extension

To Camp-On to a busy extension:

Call the busy extension.

60 ◆ Features DSX Software Manual

• Listen for busy or busy/ring tone.

• With IntraMail installed, you will hear a voice prompt ﬁrst.

Dial 2 but do not hang up.

• If you hang up, the system converts your Camp-On to a Callback.

When your co-worker hangs up their initial call, you hear:

• Ringback as their telephone rings.

• Your co-worker’s voice when they answer.

[Super Display Soft Key] [Keyset Soft Key]

Callback

Description

Callback

With Callback, a user does not have to repeatedly call a busy extension back, hoping to ﬁnd it idle.

When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows:

❥ Caller at extension A leaves a Callback at extension B.

- Caller can place or answer additional calls in the mean time.

❥ When extension B becomes idle, the system rings extension A. This is the Callback ring.

❥ Once caller A answers the Callback ring, the system rings (formerly busy) extension B.

- If caller A doesn’t answer the Callback ring, the system cancels the Callback.

❥ As soon as caller B answers, the system sets up an Intercom call between A and B.

An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a ﬁrst-in/ﬁrst-out (FIFO) basis.

If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.

Conditions

• A system reset or power failure cancels all Callbacks system-wide.

Default Setting

• Callback enabled.

Features

Programming

Should an extension be able to receive Camp-On tones when a co-worker leaves them a Callback request?

1. In 2102-01: Class of Service (page 724), check the receiving extension’s Class of Service level.

2. If yes:

3. If no, do one of the following:

- In 1512-02: Call Waiting Tones (page 657), be sure Camp-On is enabled system-wide (Yes).

- In 2116-01: Off Hook Signaling for Incoming Intercom Calls (page 749), enter 1 to enable receiv-

ing Camp-On tones at an extension.

- In 1401-03: Privacy (page 628), enter No to be sure that Privacy does not block incoming

Camp-On signals.

- To disable Camp-On system-wide, in 1512-02: Call Waiting Tones (page 657) enter No.

- To disable Camp-On for a speciﬁc extension, in 2116-01: Off Hook Signaling for Incoming Inter- com Calls (page 749) enter 0.

- To have Privacy block incoming Camp-On tones, in 1401-03: Privacy (page 628) enter No.

DSX Software Manual Features ◆ 61

Callback

Other Related Features

Features

Attendant Position (page 24)

An extension user cannot leave a Callback for the attendant because the attendant’s extension is never busy.

Call Waiting / Camp-On (page 58)

If an extension user starts to leave a Callback request but doesn’t hang up, the system Camps-On instead.

Central Ofﬁce Calls, Answering (page 74)

If a line is ringing an extension because of a prior Callback, and then receives a new outside call, it will start ringing for the new call. The Callback request is then queued.

Do Not Disturb (page 143)

An extension cannot leave a Callback for a busy co-worker that is also in Do Not Disturb.

Line Queuing / Line Callback (page 230)

An extension user can queue for a busy line and then hang up to turn the queue into a line Callback.

IntraMail Features

None

Operation

Leaving a Callback

To leave a Callback at a busy extension:

Call the busy extension.

• Listen for busy or busy/ring tone.

Dial 2 and hang up.

• Stay on the line without hanging up if you want to Camp-On instead.

When the busy co-worker becomes free:

• You hear Intercom ring.

Answer the Intercom ring.

• The system automatically places a call to your co-worker.

• Speak to your co-worker when the call goes through.

Cancelling a Callback

To cancel a Callback:

Do not lift the handset, do not press INTERCOM, and do not press SPEAKER.

Dial # + DC (32).

• This cancels the Callback you have left. If you have left callbacks for several extensions, this simultaneously

cancels all your Callbacks.

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

62 ◆ Features DSX Software Manual

Caller ID

Description

Single and Multiple Message Format Compatibility

Caller ID on the SMDR Report

Caller ID

Caller ID automatically displays the phone number and optional name for incoming outside calls.

Caller ID allows a display keyset to show an incoming caller’s telephone number (called Directory Number or DN) and optional name as the call is ringing. Caller ID supports the telco’s Called Number Identiﬁcation (CNI) and Called Number Delivery (CND) service, when available. These services provide the Caller ID information (i.e., messages) between the ﬁrst and second ring burst of an incoming call.

Caller ID provides the following features:

There are two types of Caller ID message formats currently available: Single Data Message Format (SDMF) and Multiple Data Message Format (MDMF). With Single Message Data Format, the telco sends only the caller’s phone number (DN). The DN can be up to 10 digits long. In Multiple Data Message Format, the telco sends the DN and the caller’s name. The DN for this format can be up to 15 digits long, and the name provided can consist of up to 15 ASCII characters.

If no DN is received, no number or error message displays.

Caller ID data prints on the SMDR report. SDMF records print a single line which shows just the incoming number. MDMF records print on two lines, with the ﬁrst line showing the number and the second line showing the name. Unlike the telephone display, the SMDR report can show the entire 15 digits in the DN, if required.

Features

Following is a sample SMDR report showing Caller ID data. The ﬁrst two lines of the report show a complete MDMF record with both the caller’s number and name. The last two lines of the report show two Caller ID error messages: Private Number and Out of Area. The “IN” in the type column indicates that the records shown are for incoming calls.

If no DN is received, no number or error message displays.

Station Message Detail Recording 05/10/2005 11:11A

---+---+--------------------------------+----------+---------+--------+--Sta|Lin| Number Dialed | Account | Start |Duration| T

---+---+--------------------------------+----------+---------+--------+--301| 02| 2139261000| |11:11:39A|00:00:13|IN 301| 02| ANDERSON ALLEN| |11:11:39A|00:00:13|IN 301| 02| Private Number| |11:12:26A|00:00:12|IN 301| 02| Out of Area Number| |11:13:16A|00:00:12|IN

Caller ID Integration with Voice Mail

Caller ID fully integrates with IntraMail, UltraMail, and the NVM-Series voice mail systems. This enables voice mail features such as Make Call with Caller ID. Make Call allows the voice mail subscriber to return a call to someone who left them a message without knowing the calling party’s phone number.

Second Call Caller ID (Extension Level Call Waiting Caller ID)

While a display keyset user is busy on a call, the system can show the Caller ID information for a waiting call. If the busy extension is programmed to receive Camp-On tones or Off-Hook Ringing from the waiting call, the system will send the Caller ID data to the busy telephone’s display. If the busy extension does not receive Camp-On tones or Off-Hook Ringing, it will also not receive the waiting call’s Caller ID. (Note that Caller ID data from a Camp-On is displayed only once, corresponding to the single Camp-On beep.) This is

an internal system feature and does not use the telco’s Call Waiting Caller ID.

DSX Software Manual Features ◆ 63

Caller ID

Third Party Caller ID Check

Caller ID Display Separator

Caller ID to Single Line Telephones

Third Party Caller ID Check allows an idle or busy keyset user to display the Caller ID data for another line. The line that the user checks can be ringing or busy.

An extension’s display can optionally show a calling party number separator. The separator is a dash after the area code and after the local exchange on a 7 or 10 digit number. If disabled, the calling party number displays without a separator.

The system provides Caller ID data to single line ports. This allows single line Caller ID telephones to receive the Caller ID data also available at keysets. Up to 8 single line telephones can receive Caller ID data simultaneously. (To conserve system resources, consider turning off Caller ID in 1404-01: Caller ID Display (page 638) for extensions that do not require or support Caller ID.)

On Intercom calls, the single line telephone display will show the extension number and name (if programmed) of the internal caller.

Conditions

• None

Default Setting

• Caller ID for each a line is disabled.

- See 3121-01: Caller ID Type (page 825).

• Caller ID with voice mail is enabled.

- See 3131-01: Pass Caller ID to Voice Mail (page 828).

• An extension’s Caller ID display is enabled.

- See 1404-01: Caller ID Display (page 638).

• Second Call Caller ID is enabled.

- See 1404-02: Second Call Caller ID (page 638).

• Third Party Caller ID Check is disabled.

- See 1404-03: Third Party Caller ID (page 638).

• The Caller ID Display Separator is disabled.

- See 1404-04: Caller ID Display Separator (page 639).

• The telco must provide Caller ID service for each line that has Caller ID programming enabled.

64 ◆ Features DSX Software Manual

Programming

1. Should the outside line provide Caller ID (if Caller ID service is also provided by the telco)?

1. If yes:

- In 3121-01: Caller ID Type (page 825) enter the type of Caller ID required (DSP = 1, ATRU-DB =

2, T1/E1 ANI = 3).

- For ANI Caller ID, in 3121-02: ANI/DNIS Format (page 825) and 3121-04: Number of ANI Digits (page 826), set for compatibility with the connected service.

- In 1611-06: Caller ID Detection Timer (page 684), set for compatibility with the connected service.

2. If no, in 3121-01: Caller ID Type (page 825), enter 0.

2. Should an extension display the incoming Caller ID data?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes:

- In 1404-01: Caller ID Display (page 638) enter Yes.

- Make sure the extension rings for the line. See Central Ofﬁce Calls, Answering (page 74) for more.

3. If no, in 1404-01: Caller ID Display (page 638) enter No.

Caller ID

Features

3. Should an extension display 2nd Call Caller ID (Extension Level Call Waiting Caller ID)?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes:

- In 1404-02: Second Call Caller ID (page 638) enter Yes.

- In 2116-03: Off Hook Signaling for Incoming Outside Calls (page 750), enter 1 (for Camp-On tones) or 2 (for off-hook ringing). See Account Codes (page 14) for more.

- Check to see if Call Timer key blocks the ﬁrst line of the 2nd Call Caller ID display. If it does, make sure the extension doesn’t have a Call Timer key.

3. If no, in 1404-02: Second Call Caller ID (page 638) enter No.

4. Should an extension be able to use 3rd Party Caller ID Check?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes, in 1404-03: Third Party Caller ID (page 638) enter Ye s.

3. If no, in 1404-03: Third Party Caller ID (page 638) enter No.

5. Should an extension’s Caller ID display use the display separator?

1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.

2. If yes, in 1404-04: Caller ID Display Separator (page 639) enter Ye s.

3. If no, in 1404-04: Caller ID Display Separator (page 639) enter No.

6. Should outside lines send Caller ID data to voice mail?

1. If yes, in 3131-01: Pass Caller ID to Voice Mail (page 828) enter Yes.

2. If no, in 3131-01: Pass Caller ID to Voice Mail (page 828) enter No.

DSX Software Manual Features ◆ 65

Caller ID

Other Related Features

Features

Call Timer (page 55)

The Auto Timer feature interacts with Caller ID on the ﬁrst line of the telephone display. If an extension has Call Timer enabled, the ﬁrst line (i.e., caller’s name) of the Second Call Caller ID display won’t show. The user will only see the caller’s number (in the second line).

Call Waiting / Camp-On (page 58) and Off-Hook Signaling (page 255)

• An extension programmed to receive Camp-On tones or Off-Hook Ringing from a waiting call will also receive Second Call Caller ID.

• If an extension is set up to receive Off Hook Ringing, it will receive Second Call Caller ID for each new outside call. The display returns to idle when the second call stops ringing.

• If an extension is set up to receive Call Wait beeps, it will receive Second Call Caller ID only for the ﬁrst call. This occurs, for example, for DILs and transferred outside calls. With transferred outside calls, the Second Call Caller ID displays until the call recalls the transferring destination (if not picked up). With DILs, the Second Call Caller ID displays remains until the extension activates another feature.

Caller ID Logging (page 68)

An extension can store the caller’s name and phone number for easy review and redialing.

Group Ring (page 189)

An extension’s display will show Caller ID data for a line terminated to a Ring Group master number as the call is ringing.

Station Message Detail Recording (page 328)

Caller ID prints out on the SMDR report.

Voice Mail (page 372)

Caller ID fully integrates with IntraMail, UltraMail and NVM-Series voice mail systems.

IntraMail Features

None

66 ◆ Features DSX Software Manual

Operation

Clearing the Display

To cancel (clear) the Caller ID display and return your phone to its normal display:

• You can only do this while you are on a call, not while your phone is ringing.

Press CLEAR.

To turn the Caller ID display back on (after you press CLEAR to cancel it):

Press CHECK.

Third Party Caller ID

To display the Caller ID data for the third party’s call:

Press INTERCOM + CHECK.

Press one of the following keys for the call you want to check.

• You see Caller ID data for the line you select.

Press a line key while the call is ringing or connected to the third party.

Caller ID

In these instructions: [Super Display Soft Key] [Keyset Soft Key]

Features

Press a loop key while the call is ringing the third party.

Press a Hotline key while the call is connected to the third party.

Press a Call Coverage key while the call is ringing the third party.

Hang up when you are done.

DSX Software Manual Features ◆ 67

Caller ID Logging

Description

An extension can store the caller’s name and phone number for easy review and redialing.

When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1000 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.

Caller ID Logging also provides:

❥ Programmable Caller ID Callback Routing

You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:

- Strip the area code from the number dialed.

- Strip the leading 1 from the number dialed.

- Add a leading 1 to the number dialed.

❥ Soft Key Integration

Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.

❥ Save Number to Speed Dial

While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial bin.

❥ New Record for Calls on Hold and Parked Calls

The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the one that initially placed it on Hold. The same is also true for Parked calls.

- A new call rings the system and creates a CID record.

- Extension 301 answers the call and places it on Hold.

- Extension 302 retrieves the call from Hold.

- The system creates another record of the call at extension 302.

❥ New Record for Transferred Call

A transferred call creates a new call record each time it is transferred. For example:

- A new call rings the system and creates a CID record.

- Extension 300 answers the call and transfers it to extension 301.

- The system creates a new (answered) record for the call at extension 301.

- Extension 301 transfers the call to extension 302.

- The system creates another new (answered) record for the call at extension 302.

❥ Answered Status for Calls Answered at Analog Ports

Calls answered by keyset (digital) and single line (analog) extensions are marked as answered. Calls answered by voice mail ports are not marked as answered.

❥ Record Created for Voice Mail Park and Page

If a call is placed in Personal Park Orbit by voice mail, the system creates a record for the call on the extension at which it is parked, and at the extension that picked up the call. (Note that there is no record created at the voice mail port.)

68 ◆ Features DSX Software Manual

Types of Calls that are Logged

Call ID Logging will make a record of any outside call to an extension that can normally be answered using Ringing Line Preference. These include:

❥ Line key (Key Ring) and Loop Key calls

❥ Transfers

❥ Direct Inward Lines (DILs)

❥ Group Ring calls

Caller ID Logging

Caller ID and Answering Machines

If voice mail is not installed, Caller ID Logging can provide unique handling of a customer-provided answering machine. If an extension is designated as an answering machine in programming, any outside call picked up by the answering machine will not be marked as answered in the Caller ID log. For example, if a call rings into the system and is picked up by the answering machine, it will show as a new call in the Caller ID log. In addition, it will ﬂash green on the Ring/Message lamp indicating that there is a new call.

Conditions

• None

Default Setting

• There is no Caller ID outbound line/group speciﬁed.

• There is no home area code speciﬁed. In addition, all local calls are 7 digits long.

• In DSX-40, all keyset extensions (300-315) are in Caller ID Logging Group 1. Since all keysets share a common group log, deleting a record at one keyset will automatically update the log for all others.

• In DSX-80/160, extensions 300-315 are set up for personal logging with 10 records each. There are no records assigned to other extensions.

• Caller ID Logging Group 1 can store 99 records. All other groups are blank.

• All lines are assigned to Caller ID Logging Group 1.

• The Caller ID Alert Lamp is enabled.

Features

DSX Software Manual Features ◆ 69

Caller ID Logging

Programming

Setting Up Caller ID Callbacks

1. Make sure Caller ID is installed.

1. If Caller ID is not installed, turn to Caller ID (page 63) and set up your system’s Caller ID.

2. Assign the outgoing route the system will use for Caller ID callbacks.

1. In 3711-01: Caller ID Callback Route Type (page 856), select the type of route used for Caller ID call-

backs (1 = line, 2 = Line Group).

2. For line, in 3711-01: Caller ID Callback Line (page 856) enter the line number (1-64) the system will

use for Caller ID callbacks.

3. For Line Groups, in 3711-01: Caller ID Callback Group (page 857) enter the Line Group number (90- 98

) the system will use for Caller ID callbacks.

3. Designate the system’s home area code (i.e., the area code in which the system is installed).

1. Before programming for the ﬁrst time, use 3712-01: Initialize Caller ID Dial Treatment Tables

(page 858) to initialize the Caller ID Dial Treatment Tables.

2. In 3713-[01-16]: Home Area Code Table Data (page 860), enter the area code(s) in which the system is

installed.

- You must make an assignment in this program so that Caller ID can properly process callbacks

(return calls).

4. Should the extension have personal or group Caller ID Logging?

1. For personal Caller ID logging:

- In 2117-01: Caller ID Log Type (page 751), enter 1.

- In 2117-01: Caller ID Log Size (page 751), specify the number of Caller ID records (1-99) the extension should have.

- When assigning records, be careful not to exceed the system maximum (1000).

2. For group Caller ID logging:

- In 2117-01: Caller ID Log Type (page 751), enter 2.

- In 2117-01: Caller ID Log Group (page 752), specify the group to which the extension should belong (

- In 3122-[01-08]: Caller ID Group Membership (page 827), indicate into which Caller ID groups the line should log its calls. The line can be a member of any or all groups.

- In 3701-[01-08]: Caller ID Logging Group Size (page 855), specify the total number of records that can be stored in each Caller ID Logging group.

- When assigning records, be careful not to exceed the system maximum (1000).

5. Does the area in which the system is installed use 10-digit local calling?

1-8).

1. If yes, in 3712-02: 10-Digit Local Calls (page 858) enter Yes.

2. If no, in 3712-02: 10-Digit Local Calls (page 858) enter No.

6. Are there any calls within the system’s home area code that are toll calls?

1. If yes:

70 ◆ Features DSX Software Manual

NEC N 1093100 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Table of Contents

Using the DSX Software Manual

Introduction

Default Feature Setup

Charts

Telephone Illustrations

Introduction

Features

Account Codes

Optional (Unforced) Account Codes

Forced Account Codes

Using Account Codes and Speed Dial

Using Account Codes with Last Number Redial and Save

Account Codes and Emergency Calls

DSS Console Account Code Key

Alphanumeric Display

Attendant Call Queuing

Operator Call Key

Attendant Position

Auto Redial

Automatic Handsfree

Automatic Ring Down

Background Music

Barge In (Intrusion)

Battery Backup

Brightness Control

Call Coverage Keys

Call Coverage Guard Timer

User Programmable Feature

Call Forwarding

Call Forwarding Chaining

Call Forwarding Cancel

Call Forwarding Key

Call Forwarding Toggle in a Personal Speed Dial Bin

Call Forwarding Timers

User Programmable Feature

Call Forwarding Off Premises

Call Forwarding Off Premises Example

Call Timer

Call Waiting / Camp-On

Callback

Caller ID

Single and Multiple Message Format Compatibility

Caller ID on the SMDR Report

Caller ID Integration with Voice Mail

Second Call Caller ID (Extension Level Call Waiting Caller ID)

Third Party Caller ID Check

Caller ID Display Separator

Caller ID to Single Line Telephones

Caller ID Logging

Types of Calls that are Logged

Caller ID and Answering Machines