NEC Hotel User Guide

NDA-24310

ISSUE 1

STOCK # 200799

Hotel Features and Specifications

OCTOBER, 2000

NEC America, Inc.

The informationcontained in this document is specific to D

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Series E only.

Throughout this document, references to “Console” or “Attendant Console” imply a Hotel Console. Most features described in this manual require a Hotel Console. However, somefeatures(includingA-57, A-73,I-23, P-34, and V-16) can also be performed using a Business Console.

Minimum firmware may be required. Contact NEC Engineering for additional information.

NEC America, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice.

NEC America, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC America, Inc. and shall not be reproduced without prior written approval from NEC America, Inc.

NEAX

and D

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are registered trademarks of NEC Corporation.

NEC America, Inc.

Printed in the U.S.A

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NEAX2400 IPX Hotel Features and Specifications

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ISSUE No.

NEAX2400 IPX Hotel Features and Specifications

Revision Sheet 2/2

NDA-24310

ISSUE 1

OCTOBER, 2000

NEAX2400 IPX

Hotel Features and Specifications

Feature List

Page

Introduction.............................................................. 1

NumberingPlan .......................................................... 3

DescriptionofServiceFeatures.............................................. 9

A-10 AutomaticWake-Up............................................... 11

A-10D Automatic Wake-Up D

A-15 AnnouncementService ............................................ 21

A-25 Attendant Console With Hotel Functions ............................... 22

A-26 AuditReports .................................................... 24

A-48 AutomaticMessageWaitingLampOff................................. 26

A-57 AlertService..................................................... 27

A-58 Automatic Wake-up - Hotel Attendant . ................................ 29

A-73 AutomaticMultipleAttendantRecall .................................. 31

A-74 Answering Camp-On/Call Hold Calls By Switchhook Flash ................. 33

A-75 AutomatedGuestStationVoiceMailRetrieval .......................... 35

B-26 Busy Status - Hotel Attendant . . . .................................... 36

C-19 CalendarDisplay ................................................. 38

C-23 Check-In/Checkout................................................ 39

C-32 Calling Station Number Display . . .................................... 40

C-71 Called Number Display - Hotel Attendant Console . ...................... 42

C-72 ConnectingRoomService .......................................... 44

C-147 CallInformationDisplay............................................ 46

D-11 DoNotDisturb ................................................... 48

D-11D Do Not Disturb - D

D-15 Day/NightClassofService ......................................... 52

D-23 DirectPageConnection............................................ 53

D-24 DirectPaging .................................................... 54

D-25 DirectServiceSet/Reset ........................................... 55

D-26 DirectStationSelection ............................................ 56

D-88 DirectoryAssistanceInterface ....................................... 57

D-89 DirectSelection-Outside .......................................... 58

D-105D D

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WithHotelFunction .......................................... 59

D-107 DirectDataEntry-Station .......................................... 62

D-150 DoubleSuiteRoom ............................................... 63

D-151 DD/MWLampControl ............................................. 65

E-21 Emergency Call Monitor - Attendant . . ................................ 66

G-1 Guest/AdministrativeService........................................ 67

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.......................................... 15

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............................................. 50

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page i

Feature List (Continued)

Page

G-4 GroupServiceThroughPMS........................................ 68

G-5 GuestNameDisplayThroughPMS................................... 70

G-6D Guest Name Display - D G-7D Guest Information Display - D

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......................................... 71

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.................................... 74

G-8 Guest Information Display - Hotel Attendant Console . . . .................. 76

G-9 GuestInformationDisplay-PMSTerminal ............................. 77

G-11 Guest Room Calling - Hotel Attendant . ................................ 78

G-21 GroupRestriction................................................. 79

G-24 Guest Station - D

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.............................................. 83

H-8 House Phone/Hot Line ............................................. 84

H-22 HotelFeatureTransparencyOverCCIS ............................... 85

I-23 Inter-PositionTransfer2............................................ 90

L-27 Language Service . . .............................................. 91

M-6 MessageWaiting ................................................. 92

M-22 MaidStatus ..................................................... 94

M-51 Manual Switching Of C.O. Incoming Call Destination . . . .................. 97

M-68 MaidStatus-Answerback .......................................... 98

O-6 Off-hookAlarm................................................... 99

O-9 OvertimeCall .................................................... 100

P-8 PrinterControl-HotelAttendantConsole .............................. 101

P-27 PMSInterface-BISYNC ........................................... 102

P-29 PMSInterface ................................................... 103

P-34 PagingConsole .................................................. 105

R-9 RoomCutoff..................................................... 106

R-10 RoomStatus .................................................... 108

R-17 RoomNumbering................................................. 109

S-17 SplitAccesstoOutgoing ........................................... 110

S-32 Screening....................................................... 111

S-49 ServiceCallRouting............................................... 112

S-74 SecretarialService-GuestStation ................................... 113

S-75 SuiteRoomService ............................................... 116

S-128 2ndWake-upCall-SameGuestStation............................... 119

T-13 TollTerminalAccess .............................................. 122

T-21 TimingStart ..................................................... 123

V-16 VoiceMailServiceViaMessageCenterInterface(MCI)................... 124

W-2 Wake-up Announcement - Headstart . . ................................ 126

Page ii NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

List of Figures

Page

Figure1 KeyAllocationsofDeskConsole................................... 23

Figure 2 Display Area of Attendant Console and Desk Console .................. 42

Figure 3 Console Lamps Used for Connecting Suites.......................... 45

Figure 4 Key Pattern on the Attendant Console . . . ........................... 55

Figure5 KeyPatternontheDeskConsole.................................. 55

Figure 6 Example of 16-Button D

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onaFrontDeskConsole.................. 60

Figure 7 Example of Single/Double Suite Room . . . ........................... 63

Figure 8 LCD Display on Special Administration Station D

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................... 71

Figure 9 DSS Key/Station Correspondence and Lamp Indications. . . ............. 78

Figure 10 Example of Display for Call Origination - from Attendant Console

andDeskConsole.............................................. 85

Figure 11 Example of Display for Call Origination from D

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..................... 85

Figure 12 Call Termination on Attendant Console, Desk Console,

and Special Administration D

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................................... 86

Figure 13 Example of Service Feature Setting - Attendant Console

andDeskConsole.............................................. 86

Figure 14 Check-In/Checkout Keys Replaced by Secretary Service

Set/Reset(SCS,SCR)........................................... 115

Figure 15 DSS Bu sy Lamps on Attendant Console and Desk Console. ............. 117

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page iii

List of Tables

Page

Table1 DialAccessNumbersforAdministrationStation....................... 3

Table2 DialAccessNumbersforGuestStation ............................. 3

Table3 SpecialServiceAccessNumbers.................................. 4

Table4 TrunkAccessNumbers.......................................... 5

Table5 DialAccessNumberingPlanforAdministrationStation................. 6

Table6 DialAccessNumberingPlanforGuestStation........................ 7

Table7 AuditReport................................................... 24

Table 8 Standard Service Abbreviations on D

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............................ 61

Table9 AvailableHospitalityServiceOverCCIS............................. 87

Page iv NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

NEAX2400 IPX Hotel Features

LEGEND

X – Available — – Not Applicable N – Not Available → – Feature carried over to next software series

Index Feature Description

A-10 Automatic Wake-Up

A-10D Automatic Wake-Up D

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A-15 Announcement S ervice A-25 Attendant C onsole With Hotel Functions A-26 Audit Reports

Non-

Network

XX XX X X XX

FCCS

—

A-48 Automatic Message Waiting Lamp Off XX A-57 Alert Service A-58 Automatic Wake-up - Hotel Attendant A-73 Automatic Multiple Attendant Recall A-74 Answering C amp-On/Call Hold Calls B y Switchhook Flash A-75 Automated Guest Station Voice Mail Retrieval

X XX X X X —

—

B-26 Busy Status - Hotel Attendant C-19 Calendar Display C-23 Check-In/Checkout C-32 Calling Station Number Display C-71 Called Num ber Display - Hotel Attendant Console

XX X XX XX XX

C-72 Connecting Room Service X N

C-147 Call Information Display

D-11 Do Not Disturb

term

D-11D

Do Not Disturb - D

Note: Different from Business Feature.

X N XX

D-15 Day/Night Class of Service X N D-23 Direct Page Connection D-24 Direct Paging D-25 Direct Service Set/Reset D-26 Direct Station S election D-88 Directory Assistance Interface D-89 Direct Selection - Outside

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D-105D D

With Hotel Function XX

D-107 Direct Data Entry - Station

X — X XX X X X —

—

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page v

NEAX2400 IP X Hotel Features (Continued)

LEGEND

X – Available — – Not Applicable N – Not Available → – Feature carried over to next software series

Index Feature Description

D-150 Double Suite Room D-151 DD/MW Lamp Control

E-21 Emergency Call Monitor - Attendant

G-1 Guest/Administrative Service G-4 Group Service Through PMS

Non-

Network

X XX X XX XX

FCCS

G-5 Guest Name Display Through PMS XX G-6D GuestName Display - D G-7D Guest Information D isplay - D

G-8 Guest Information Display - Hotel Attendant Console

G-9 Guest Information Display - PMS Terminal

G-11 Guest Room Calling - Hotel Attendant

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XX X X X XX

N N N

G-21 Group Restriction X N G-24 Guest Station - D

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H-8 House Phone/Hot Line

H-22 Hotel Feature Transparency Over CCIS

I-23 Inter-Position Transfer 2

L-27 Language Service

XX X X X XX

— —

M-6 Message Waiting XX M-22 Maid Status XX M-51 Manual S witching Of C.O. Incoming C all Destination M-68 Maid Status - Answerback

O-6 Off-hook Alarm O-9 Overtime Call

X X XX XX

N N

P-8 Printer C ontrol - Hotel Attendant Console XX P-27 PMS Interface - BISYNC XX P-29 PMS Interface P-34 P aging Console

R-9 Room Cutoff

R-10 Room Status

XX X XX XX

—

R-17 Room Numbering X —

S-17 S plit Access to Outgoing

NEAX2400 IPX Hotel Features and Specifications

Page vi NDA-24310, Issue 1

NEAX2400 IP X Hotel Features (Continued)

LEGEND

X – Available — – Not Applicable N – Not Available → – Feature carried over to next software series

Index Feature Description

S-32 Screening S-49 S ervice Call Routing S-74 Secretarial Service - Guest Station S-75 S uite Room Service

S-128 2nd Wa ke-up Call - Same Guest Station

Non-

Network

X XX X X XX

FCCS

N N

T-13 Toll Terminal Access XX T-21 Timing Start XX

V-16 Voice Mail Service Via Message Center Interface (MCI)

W-2 Wake-up Announcement - Headstart

XX X

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page vii

This page is for your notes.

Page viii NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Introduction

General Description

This manual explains the Office Data Design of the Hotel S ystem, the Numbering Plan and a description of Service features.

How to Follow the Manual

This manual is organized as follows:

• Numbering Plan This section explains the numbering plan in the hotel system.

• Description of Service F eatures This section explains how to use the hotel service features.

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 1

This page is for your notes.

Page 2 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Numbering Plan

Access Codes for various service features are determined according to the Dial Access Numbering Plan. This chapter explains the Numbering Plan, and commands related to the Num bering Plan in the Hotel System.

Three types of Dial Access Numbers

• Station Access Numbers

• SpecialService Access Numbers

• Trunk Access Numbers

Basic Knowledge of Dial Access Numbers

This section explains the procedure for determining these Dial Access numbers and precautions.

1. A Dial Access Number consists of an Access Level and a Number of Digits a s shown below:

Number of Digits (maximum 6 digits)

ABCDEFDial Access Number:

Access Level (0 through 9, *, #)

2. For Hotel Systems, the service to be performed is determined according to the specific Dial Access

Number.

3. The Hotel System can have two Numbering Plan Development tables; one is for Administration stations

and the other for Guest stations. Therefore, the D ial Access Number for Administration stations and the Dial Acc ess Number for Gue st stations can be provided independently. For example:

• Dial Access Numbers for Adm inistration Station

Table 1 Dial Access Numbers for Administration Station

DIAL ACCESS NUMBER ACCESS TO

“0” Split Access To Outgoing (Operator Call) “10” Speed Calling - System “12” Call Hold

“2XXXX” Guest Station (4 or 5 digits) of Main Building “3XXXX” Guest Station (4 or 5 digits) of Annex

“4XXX” Administration Station (4 digits) “5XXX” Special Administration (4 digits)

“8X” 2-Digits Trunk

“9” C.O. Trunk

“6” and “7” Vacant Level

• Dial Access Numbers for Guest S tation

Table 2 Dial Access Numbers for Guest Station

DIAL ACCESS NUMBER ACCESS TO

“0” Split Access To Outgoing ( Special Administration Station (STN 5000) Call

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 3

Numbering Plan

Table 2 Dial Access Numbers for Guest Station (Continued)

DIAL ACCESS NUMBER ACCESS TO

“13” Automatic Wake Up; Set “14” Automatic Wake Up; Cancel

“2XXXX” Guest Station (4 or 5 digits) of Main Building “3XXXX” Guest Station (4 or 5 digits) of Annex

“7” Floor Service

“9” C.O. Trunk

“4”, “5”, “6”, and “8” Vacant Level

Note: For the Access Level (1st digit of the Dial Access numbers) different numbers are assigned for Station

Access numbers, Special Service Access numbers, and Trunk Access numbers.

Station Access Numbers

1. One through six-digit station numbers are supported.

2. The NEAX2400 IPX c an pr ovide Timing Start Service. The Timing Start Service allows single-digit and multi-digit stations to use the same Access levels. For example:

2101: Guest Station Number of No. 1 R oom on the 1st floor of the main building. 21001: Guest Station Number of No. 1 Room on the 10th floor of the main building. 3101: Guest Station Number of No. 1 R oom on the 1st floor of the annex. 31001: Guest Station Number of No. 1 Room on the 10th floor of the annex.

3. The same station number cannot be assigned twice within the same NEAX2400 IPX, even if it is assigned to different tenants or to an Administration Station and a G uest Station.

Special Service Access N umbers

1. SpecialService Access numbers of one through six digits can be assigned for each Access Level. Usually, one through three digits are used.

2. The Hotel System can provide the Same Number Access (Split Access To Outgoing) service. The Same Number Access service can provide both Administration and Guest stations with the different service featureby the same number. It can also provide the same or a different service featureby the same number according to Tenant Class, Route R estriction Class (RSC) and Service Feature Class (SFC) concerned.

Table 3 Special Service Access Numbers

DIAL

CODE

SERVICE FEATURE FO R

ADMINISTRATION S T ATION

SERVICE FEATURE FO R

GUEST STATION

“0” Operator Call Special Administration Station Call

3. The Hotel System c an provide the Floor Service. The Floor Service is a service to call the Room Service station on each floor by the same Access code. For example:

• Guest Station on the 1st Floor of the main building: dial “7” Calling

→ Room S ervice Station (STN 4801) on the 1F

• Guest Station on the 2nd Floor of the main building dial “7”

→ Calling Room Service Station (STN 4802) on the 2F

• Guest Station on the 3rd F loor of the main building dial “7”

→ Calling Room Service Station (STN 4803) on the 3F

Table 4 shows a listing of special services which require Access numbers.

Page 4 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Numbering Plan

Note: In a case where both Entry and Cancel are specified for the same special service, different Access numbers

must be assigned for Entry and for Cancel.

Trunk Access Numbers

1. Trunk Access numbers ranging from one through six (1-6) digits m ay be assigned on an individual basis. Usually, 1-3 digits are used.

Table 4 Trunk Ac cess Numbers

NAME OF SPECIAL SERVICE NAME OF SPECIAL SERVICE

Account Code Dial C all Forwarding - D on’t Answer - C ancel Attendant Manua l Override Call Hold Authorization Code/Forced Account Code Dial Call Park Access Code Automatic Wake Up - Set Call Park Local Retrieval Code Automatic W a ke Up - Cancel Call Park Remote Retrieval C ode Busy Out - Entry (UCD) Call Pickup Busy Out - Cancel (UCD) Call Pickup - Direct Call Back - Entry Call Waiting Call Back - Cancel Data Privacy - Entry Call Forwarding - All Calls - Entry Data Privacy - Cancel Call Forwarding - All Calls - Cancel Dial Access to Attendant Call Forwarding - Busy Line - Entry Executive Right-of-Way Call Forwarding - Busy Line - Cancel Faulty Trunk Report Call Forwarding - Don’t Answer - Entry Flash Signal S ending (CAS M ain S tation) Floor Service Priority Call 1 Group Announcement - Entry Priority Call 2 Group Announcement - Cancel Priority Call 3 Guest/Administration Service Priority Paging Hotel Service Speed Calling Access Individual Speed Calling: Entry Same Number Access Individual Speed Calling: Access TAS Answer Individual Trunk Access Trunk Queuing: Entry Line Load Control: Entry Trunk Queuing: Cancel Line Load Control: Cancel Voice Call Message Reminder

2. Trunk Access numbers are required on an individual route basis.

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 5

Numbering Plan

3. When Least Cost R outing (LCR) is utilized, LCR Access is regarded as access to an individual route; therefore an Access Number must be assigned.

4. If Answer Service is provided for Speaker and/or Radio Paging, a Paging Answer code must be assigned. Examples of a Dial Access Numbering Plans are shown in Table 5 and Table 6.

Table 5 Dial Access Numbering Plan for Administration Station

ACCESS NUMBER FUNCTION REMARKS

0 Same Number Access (Dial Access to Attendant) Operator Call 10 Call Hold 11 Call Back (Entry) Cancel Number is “19” 12 Executive Right-of-Way 13 Speed Calling System 14 15 16

Vacant Numbers 17 18 19 Call Back (Cancel) Entry Number is “11”

2000 - 2018 4-digit Adm inistration Station Number 3000 - 3011 4-digit Guest S tation Number

4 5 6

Vacant Numbers

80 Vacant Numbers 81 Access to Area A Route Number: 2 82 Access to Area B R oute Num ber: 3 83 Access to Area C R oute Num ber: 4 84 Access to Area D Route Number: 5 85 Access to Area E Route Number: 6 86

Vacant Numbers 87

88 Access to Paging Equipment Route Number: 10

Page 6 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Numbering Plan

Table 5 Dial Access Numbering P lan for Adm inistration Station (Continued)

ACCESS NUMBER FUNCTION REMARKS

89 Vacant Number

9 Access to Central Office Route Number: 1

Table 6 Dial Ac cess Numbering Plan for Guest Station

ACCESS NUMBER FUNCTION REMARKS

Same Number Access (Special Administration Station

Call)

Special Administration

Station Number “2000” 10 11

Vacant Numbers

12 13 14 Automatic Wake Up (Entry) Cancel Number is “15” 15 Automatic W a ke Up (Cancel) Entry Num ber is “ 14” 16 17

Vacant Numbers

18 19

2 Vacant Level

3000 - 3011 4-digit Guest S tation Number

Vacant Level5

7 Floor S ervice

8 Vacant Level 9 Access to Central Office Route Number: 1

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

IF: STN = 2001 Call

2F: S TN = 2002 Call

Page 7

Numbering Plan

This page is for your notes.

Page 8 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Description of Service Features

Hotel Service Features

This section explains each Hotel service feature by the following items:

General De scription Operating P rocedure Service Conditions

General Description

This item e xplains a general description of the service feature.

Operating Procedure

This item explains the procedure to be followed for receiving a specific service feature concerned. When testing a service feature, perform installation test work steps by referring to this item.

Service Conditions

These items explain the functional outline of a specific service feature concerned and the matter of caution (hardware r equirements, etc.) related to performance of that se rvice feature. It is recommended that these items be referred to for m ore extensive knowledge of the service feature concerned.

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 9

This page is for your notes.

Page 10 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Automatic Wake-Up A-10

A-10 Automatic Wake-Up

General Description

This service feature allows the NEAX2400 IPX to be programmed to automatically call Guest rooms at specified times. Upon answering, the Guest is c onnected to a recorded announcement or music source. A printout of unanswered or blocked wake-up attempts for Guest rooms is provided at the Hotel printer. This f eature can be activated from the G uest room stations, administration stations, Console, PMS Terminal, or predetermined Special Administration Station.

Operating Procedure

To set AUTOMATIC WAKE-UP from a Guest Room

1. With separate set and cancel codes (24-hour time only): a.) Lift the handset. Receive dial tone.

b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAK E-UP. Hear service set tone. d.) Hang up.

2. When set and c ancel codes are the same: a.) Lift the handset. Receive dial tone.

b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAK E-UP. Hear service set tone. d.) Hang up.

To cancel AUTOMATIC WAKE-UP from Guest Room

1. With separate set and cancel codes (24-hour time only): a.) Lift the handset. Receive dial tone.

b.) Dial CANCEL AUTOMATIC WAKE-UP code. Hear service dial tone. c.) Hang up.

2. When set and c ancel codes are the same: a.) Lift the handset. Receive dial tone.

b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial the digit “3”. Hear service set tone. d.) Hang up.

To set AUTOMATIC WAKE-UP from a Regular Administration Station

1. Only separate set and cancel codes will operate from a regular a dministration station. a.) Lift the handset. Receive dial tone.

b.) Dial SET WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAK E-UP. Hear service set tone. d.) Hang up.

To cancel AUTOMATIC WAKE-UP from a Regular Administration Station

1. Only separate set and cancel codes will operate from a regular a dministration station. a.) Lift the handset. Receive dial tone.

b.) Dial CANCEL WAKE-UP code. Hear service set tone. c.) Hang up.

To set AUT OMATIC WAKE-UP from a Special Administration Station

1. Only separate set and cancel codes will operate from a special Administration station. a.) Lift the handset. Receive dial tone.

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 11

A-10 Automatic Wake-Up

Operating Procedure (cont’d)

b.) Dial SET WAKE-UP code. Hear special dial tone. c.) Dial desired time of AUTOMATIC WAKE-UP, then dial the Guest room number. Hear service

set tone.

d.) Hang up.

To cancel A U TOMATIC WAKE-UP from a Special Administration Station

1. Lift the handset. Receive dial tone.

2. Dial CANCEL WAKE-UP code and Guest room number. Hear service set tone.

3. Hang up.

To set AUTOMATIC WAKE-UP from the Front Desk Terminal or Console using the WUS/WUR (Wake-Up Set/ Wake-Up Reset) key

1. When Guest calls to request a wake-up call (see DIRECT SERVICE SET/RESET [D-25]): a.) Press the WUS key while still connected with the Guest r oom.

b.) Dial the wake-up time requested. (Use of 12-hour or 24-hour time is set in system data.).

2. If the wake-up time is entered after the Guest line is released: a.) Press WUS key. The associated lamp lights.

b.) Dial wake-up time. The console displays the entered time. c.) Dial the Guest station number. The console displays the station num ber. d.) Press the ENTER key. The lamp flashes to confirm that AUTOMATIC WAKE-UP has been set. e.) Press the EXIT key. The lamp a nd station display are extinguished.

To cancel AUTOMAT IC WAKE-UP from the Front Desk T erminal or Console using the WUS/WUR (Wake-Up Set/Wake-Up Reset) key

1. When Guest calls to cancel a wake-up call (see DIRECT SERVICE SET/RESET [D-25]): a.) Press the WUR key while still connected with the Guest room.

2. If the wake-up cancel is input after the Guest line is released: a.) Press WUR key. The associated lamp lights.

b.) Dial Guest station number. The console displays the station number and the AUTOM ATIC

WAKE-UP time set.

c.) Press the ENTER key. The lamp flashes to confirm the c ancellation of the wake-up call. d.) Press the EXIT key. The lamp and station display are extinguished.

To call the Guest Station that does not answer the wak e-up call, from the Console

1. The Guest does not answer the wake-up call. The call is routed to Attendant and terminates on the WU

key.

2. Press the WU key or ANSWER key. The following is displayed:

HH:MM NAME :NANS

DEST TN:X CLS:X XXXX

No. XXXX

OCPD

3. Press the START key. The Guest station is rung.

4. If the Guest does not answer, release the call by pressing CANCL key. The Guest number is given to the

front desk clerk and he/she is asked to visit the Guest room.

Page 12 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Automatic Wake-Up A-10

Service Conditions

1. From the Front Desk Terminal or Console, set AUTOMATIC WAKE-UP using either 24-hour time, or

12-hour time. When using 12-hour time, time is entered by dialing a special code, which includes either a # or * before entering the time to indicate PM. For example, when dialing the desired time, dial #1030 for 10:30 PM . The choice of # or * is assigned in system data.

2. The maximum num ber of stations that can se t the same wake-up time can be assigned as one of the

following: 64, 128, 256, 512 stations per Local Processor (LP). If the number of stations reaches the assigned maximum stations, the next attempt to set an AUTOMATIC WAKE-UP call at the same wakeup time is automatically set 5 minutes earlier than the appointed time.

Note 1: The ability to process this expanded number of c alls is based on traffic and station distribution in the

NEAX2400 IPX.

Note 2: Variable timing can be assigned in system data. The timing must be a multiple of five minutes (such as 5,

10, or 15) earlier.

3. All AUTOMATIC WAKE-UP times are to be set at five-minute intervals in either 12- or 24-hour time.

For example:

7:50 AM = 0750 7:55 AM = 0755 8:00 AM = 0800

Note: Wake-Up Time to be set from a station/Console will be rounded to the nearest multiple of five.

TIME TO BE SET BY KEYPAD OPERATION TIME TO BE SET BY THE NEAX2400 IPX

xx: x1 ~ xx: x4 xx: x0 xx: x6 ~ xx: x9 xx: x5

4. If a W ake-Up announcement is used, this feature requires one of the following hardware alternatives: a.) Central Office Tr unk (COT) or 2W E&M trunk and an announcement machine.

b.) Digital Announcement Trunk (DAT).

5. Thisfeature provides three additional AUTOMATIC WA KE-UP attempts at fixed three-minute intervals.

If the c alled party is not reached (no answer, busy, blocked, or locked-out) after a total of f our attempts, the results will be automatically printed out at the hotel printer. The number of retries for a no-answer conditionis determined by system data, up to a maximum of three retries.The number of retries for a busy condition is flexible, up to a maximum of three retries.

6. Ringingdurationfor AUTOMATIC WAKE-UP is c ontrolled by the CF/NA timer, SYS1, ASYD, INDEX

139. The choice of ring duration is made through programming in system data.

7. AUTOMATIC WAKE-UP overrides DO NOT DISTURB [D-11].

Note: For the D

term

Series E, this feature is restricted by using the DD key of the terminal.

8. AUTOMATIC WAKE-UP messages can be arranged for headstart operation. Refer to the WAKE-UP

ANNOUNCEMENT - HEADSTART [W-2] feature description for details.

9. If WAKE-UP ANNOUNCEMENT - HEADSTART [W-2] is not required, announcements can be

arranged either as continuous recordings (last party disconnects) or to automatically disconnect after 30 seconds. An engineering tra ffic study is required to determine the number of interface trunks needed to accommodate each recording channel.

10. AUTOMATIC WAKE-UP for a Guest station can be set from the Console, predetermined Special

Administration stations, Front De sk Te rminal, or the actual Guest phone. AUTOMATIC WAKE-UP for an Adm inistration Station can only be set from the actual administration phone.

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 13

A-10 Automatic Wake-Up

Service Conditions (cont’d)

Note: Any Administration Station that is assigned as a Special Administration Terminal may NOT set WAKE-UP

for itself or for any station other than a Guest station.

11. If PMS Language Selection is used, AUTOMATIC WAKE-UP announcements can be provided

according to a Guest's language.

12. If all announcement trunks are busy, music will be provided for AUTOMATIC WAKE-UP. Music is

provided by the NEAX2400 IPX MUSIC ON HOLD [M-1] source.

13. For Guest stations, a confirmation announcement can be provided instead of service set tone for

AUTOMATIC WAKE-UP setting and cancelling operations.

14. AUTOMATIC WAKE-UP entry and result information is reported, as required, to the PMS and

NEAX2400 IPX hotel printer for continuous update.

15. A maximum of six digits can be used for the identification code. Use of an ID code is not mandatory, and

is left to the customer's discretion.

16. It is possible to use the same access code for both AUTOMATIC WAKE-UP set and cancel. For example:

*1 may be assigned the AUTOMATIC WAKE-UP set and cancel access code. The NEAX2400 IPX will recognize *1 and wait for the next digit. If *, #, 0, 1, or 2 is dialed, then a time is being set. If 3 is dialed, this is a n AUTOMATIC WAKE-UP cancel. For example:

*1 *0300 3:00 P M wake-up set (12-hour clock) *1 #0300 3:00 P M wake-up set (12-hour clock) *1 0800 8:00 AM wa ke-up set (12/24-hour clock) *1 1000 10:00 AM wake-up set (12/24-hour clock) *1 2100 9:00 PM wake-up set (24-hour clock) *1 3 Wake-up cancel

17. As a system option, once AUTOMATIC WAKE-UP has been set from a Guest station, only that Guest

station is allowed to cancel or change the WAKE-UP service. This option is determined by system data (Wake-Up Gue st Station Priority Service).

18. These same conditions are applicable to WA KE-UP ANNOUNC EMENT - HEAD START [ W-2].

19. Setting a nd cancelling wake-up services may be restricted, de pending on service class, from

Administration Stations, the PMS Terminal, a Front Desk Terminal, or predetermined Special Administration Stations.

20. When AUTOMATIC WA KE-UP for a Guest station is set from the Console, the PMS Terminal, a Front

Desk Terminal, or predetermined Special Administration Stations, that Guest station is allowed to set/ cancel the WAKE-UP service.

21. When AUTOM ATIC WAKE-UP has been executed, setting/cancelling of another AUTOMATIC

WAKE-UP service is allowed from the Console, the PMS Te rminal, a Front Desk Terminal, or predetermined Special Administration Stations.

22. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT-HEADSTART [W-2]

procedures remain the same.

23. Maximum number of stations per LP that can be set for a single AUTO MATIC WAKE-UP time is

determined by the system da ta.

24. The NEAX2400 IPX can be programmed so that, once a day, the NEAX2400 IPX will generate a nd print

a Wake-Up report listing all Wake-Ups that are currently set. The time of the output is decided by the customer and assigned in the AHSY Command.

25. If no End Time is specified in AHSY, pending wake-up calls after 9:55 a.m. will not be printed.

Page 14 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Automatic Wake-Up D

term

A-10D

A-10D Automatic Wake-Up D

term

General Description

This service feature allows the NEAX2400 IPX to be programmed to automatically call Guest rooms at specified times. Upon answering, the Guest is c onnected to a recorded announcement or music source. A printout of unanswered, blocked, or busy wake-up attempts for Guest rooms is provided at the Hotel printer. This feature c an be activated from the Guest room D

Operating Procedure

To set AUTOMATIC WAKE-UP from a Guest room D

1. With separate set and cancel codes: a.) Lift the handset or press the SPEAKER key. Receive dial tone.

b.) Dial WAKE-UP code. Hear special dial tone. The LCD displays:

c.) Dial desired time of AUTOMATIC WAK E-UP. Hear service set tone. The LC D displays:

term

WAKE UP SET

(Time and Date)

XX:XX SET

(Time and Date)

term

(24-hour time only)

>>>

d.) Hang up. If the AUTOMATIC WAKE-UP time steady display is available by system data, the

following will display:

XX:XX

(Time and Date)

2. When set and c ancel codes are the same: a.) Lift the handset or press the SPEAKER key. Receive dial tone.

b.) Dial WAKE-UP code. Hear special dial tone.

WAKE UP SET

(Time and Date)

c.) Dial desired time of AUTOMATIC WAK E-UP. Hear service set tone. The LC D displays:

XX:XX SET

(Time and Date)

d.) Hang up. If the AUTOMATIC WAKE-UP time steady display is available by system data, the

following will display:

XX:XX

(Time and Date)

>>>

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 15

A-10D Automatic Wake-Up D

Operating Procedure (cont’d)

To cancel AUTOMATIC WAKE-UP from a Guest Room D

1. With separate set and cancel codes: a.) Lift the handset or press the SPEAKER key. Receive dial tone.

b.) Dial CANCEL AUTOMATIC WAKE-UP code. Hear service set tone. The LCD displays:

WAKE UP CANCEL

(Time and Date)

c.) Hang up.

2. When set and c ancel codes are the same: a.) Lift the handset or press the SPEAKER key. Receive dial tone.

b.) Dial WAKE-UP code. Hear special dial tone. c.) Dial the digit “3”. Hear service set tone. The LCD displays:

WAKE UP CANCEL

(Time and Date)

d.) Hang up.

term

(24-hour time only)

term

>>>

Service Conditions

1. From the Guest room D

2. When AUTOMATIC WAKE-UP is executed, the LCD will display:

3. When the D

term

answers the wake-up call, “WAKE UP” display will remain.

4. The maximum num ber of stations that can se t the same wake-up time can be assigned as one of the

following: 64, 128, 256, 512 stations per LP (Local Partition) depending on system data programming. If the number of stations reaches the assigned maximum stations, the next attempt to set an AUTOMATIC WAKE-UP call at the same wake-up time is automatically set 5 minutes earlier than the appointed time.

Note 1: The ability to process this expanded number of c alls is based on traffic and station distribution in the

NEAX2400 IPX.

Note 2: Variable timing can be assigned in system data. The timing must be a multiple of five minutes (such as 5,

10, or 15 minutes) earlier.

5. All AUTOMATIC WAKE-UP times are to be set a t five-minute intervals. F or e xample:

7:50 AM = 0750 7:55 AM = 0755 8:00 AM = 0800 3:00 PM = 1500 3:55 PM = 1555

term

, set AUTOMATIC WAKE-UP using 24-hour time only.

WAKE UP

(Time and Date)

>>>

Page 16 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

Automatic Wake-Up D

term

Service Conditions (cont’d)

Note: Wake-Up Time set from a station will be rounded to the nearest multiple of five.

TIME TO BE SET BY KEYPAD OPERATION TIME TO BE SET BY THE NEAX2400 IPX

xx:x1 ~ xx:x4 xx:x0 xx:x6 ~ xx:x9 xx:x5

6. If Wake-Up announcement is used, this feature requires one of the following hardware alternatives: a.) Central Office Tr unk (COT) or 2W E&M trunk and an announcement machine.

b.) Digital Announcement Trunk (DAT).

7. Thisfeature provides three additional AUTOMATIC WA KE-UP attempts at fixed three-minute intervals.

If the called party is not reached (i.e., no answer, busy, blocked, or locked-out) after a total of four attempts,the results will automatically print out at the hotel printer. The number of retries for a no-answer or busy condition is determined by system data, up to a maximum of three retries.

8. Ringing duration for AUTOMATIC WAKE-UP is controlled by SYS1, ASYD, INDEX 139, the Call

Forward, No Answer timer.

9. AUTOMATIC WAKE-UP overrides DO NOT DISTURB [D-11].

Note: For the D

10. AUTOMATIC WAKE-UP messages c an be arranged for headstart operation. Refer to the WAKE-UP

ANNOUNCEMENT - HEADSTART [W-2] feature description for details.

11. If WAKE-UP ANNOUNCEMENT - HEADSTART [W-2] is not required, announcements can be

12. When AUTOMATIC WAKE-UP is set from the Administration Station, Front Desk Terminal, or

Console, the LED for AUTOMATIC WAKE-UP on the Guest room D AUTOMATIC WAKE-UP time steady display is available, the following will display:

term

Series E, this feature is restricted using the DD key of the terminal.

term

illuminates. If the

A-10D

XX:XX

(Time and Date)

>>>

13. If PMS Language Selection is used, AUTOMATIC WAKE-UP announcements can be provided

according to a Guest’s language.

14. If all announcement trunks are busy, music will be provided for AUTOMATIC WAKE-UP. Music is

provided by the NEAX2400 IPX MUSIC ON HOLD [M-1] source.

15. For Guest stations, a confirmation announcement can be provided instead of service set tone for

AUTOMATIC WAKE-UP setting and cancelling operations.

16. AUTOMATIC WAKE-UP entry and result information is reported, as required, to the PMS and

NEAX2400 IPX hotel printer for continuous update.

17. A maximum of six digits can be used for the identification code. Use of an ID code is not mandatory, and

is left to the customer’s discretion.

NEAX2400 IPX Hotel Features and Specifications NDA-24310, Issue 1

Page 17

A-10D Automatic Wake-Up D

term

Service Conditions (cont’d)

18. It is possible to use the same access code for both AUTOMATIC WAKE-UP set and cancel. For example,

*1 may be assigned the AUTOMATIC WAKE-UP set and cancel access code. The NEAX2400 IPX will recognize *1 and wait for the next digit. If 0, 1, or 2 is dialed, then a time is being set. If the 3 is dialed, this is a n AUTOMATIC WAKE-UP cancel. For example:

*1 0800 8:00 AM wake-up set *1 1000 10:00 AM wake-up set *1 2100 9:00 PM wake-up set *1 3 wake-up cancel

19. As a system option, once AUTOMATIC WAKE-UP has been set from a Guest station, only that Guest

station is allowed to cancel or change the WAKE-UP service. This option is determined by system data (Wake-Up Gue st Station Priority Service).

20. These same conditions are applicable to WA KE-UP ANNOUNC EMENT - HEADSTART [W-2].

21. AUTOMATIC WAKE-UP [A-10] and WAKE-UP ANNOUNCEMENT - HEADSTART [W-2]

procedures remain the same.

22. For Distinctive Ringing of AUTOM ATIC WAKE-UP, C.O. Line Incoming Connection is used.

23. When several services are set at the same time, services are displayed according to the following ord er of

priority:

1. AUTOMATIC WAKE-U P - D

term

2. 2ND W AKEUP CALL - SAME GUEST STATION [S-128]

3. MESSAGE WAITING [M-6]

4. DO NO T DISTURB - D

term

5. ROOM CUTOFF [R-9]

24. AUTOMATIC WAKE-UP is not activated f or the Guest station which has been set DO NOT DISTURB

term

-D

by using the DD key of a D

a.) When setting DO NOT DISTURB - D

term

Series E. For example:

term

only:

[A-10D]

[D-11D]

(Time and Date)

Lamp A Lamp B Lamp C Lamp D

Lit

b.) When setting DO NOT DISTURB - D

Wake-UpTime

XX:XX DD

(Time and Date)

Lamp A Lamp B Lamp C Lamp D

Lit Lit

>>>

term

and AUTOM ATIC WAKE-UP - D

>>>

term

Page 18 NDA-24310, Issue 1

NEAX2400 IPX Hotel Features and Specifications

+ 110 hidden pages

NEC Hotel User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

List of Figures

List of Tables

Introduction

Numbering Plan

Description of Service Features

Automatic Wake-Up A-10