NEC Express5800-T110g-S Maintenance Manual
NEC Express Server
Express5800 Series
Express5800/T110g-S, R110g-1E, T110g-E
EXP283A/284A/285A/287A/288A
Maintenance Guide
Chapter 1 Maintenance
Chapter 2 Useful Features
Chapter 3 Appendix
10.106.01-104.01
June. 2014 1st Edition
© NEC Corporation 2014
Documents for This Product
Documents for This Product
Documents for this product are provided as booklets ( ) or as electronic manuals ( )
in the EXPRESSBUILDER disc ( ).
Precautions for Use
Getting Started
Describes points of caution to ensure the safe use of this server.
Read these cautions before using this server.
Describes how to use this server, from unpacking to operations.
See this guide at first and confirm an outline of this product.
EXPRESSBUILDER
PDF
User’s Guide
Chapter 1: General Description
Chapter 2: Preparations
Chapter 3: Setup
Chapter 4: Appendix
Overviews, names, and functions of the server’s parts
Installation of additional options, connection of peripheral devices,
and proper location for this server
System BIOS configurations and summary of EXPRESSBUILDER
Specifications and other information
PDF
PDF
Installation Guide (Windows)
PDF
PDF
Chapter 1: Installing Windows
Chapter 2: Installing the Bundled
Maintenance Guide
Chapter 1: Maintenance
Chapter 2: Useful Features
Chapter 3: Appendix
Other documents
Provides the details of NEC ESMPRO, Universal RAID Utility, and the other features.
Software
Installation of Windows and drivers, and important information for
installation
Installation of bundled software, such as NEC ESMPRO and
Universal RAID Utility
Server maintenance and troubleshooting
The details of system BIOS settings, RAID Configuration Utility, and
EXPRESSBUILDER
Error messages and Windows Event Logs
2
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
Contents
Contents
Documents for This Product .................................................................................................................................. 2
Contents ................................................................................................................................................................ 3
Notations Used in This Document ......................................................................................................................... 6
Notations used in the text .............................................................................................................................. 6
Optical disk drive ........................................................................................................................................... 6
Hard disk drive .............................................................................................................................................. 6
Removable media ......................................................................................................................................... 6
Abbreviations of Operating Systems (Windows) ........................................................................................... 7
Trademarks ........................................................................................................................................................... 8
License Notification ............................................................................................................................................... 8
Regulatory Notices ................................................................................................................................................ 9
Warnings and Additions to This Document .......................................................................................................... 12
Latest editions ............................................................................................................................................. 12
Chapter 1 Maintenance .................................................................................................................................... 13
1.
Transfer, Movement, and Disposal .............................................................................................................. 14
1.1
Transfer to a Third Party .................................................................................................................. 14
1.2
Disposal of the Server and Consumables ........................................................................................ 15
1.3
Regarding the Transportation of This Server ................................................................................... 15
1.4
Moving and Storage ......................................................................................................................... 15
2.
Daily Maintenance ....................................................................................................................................... 17
2.1
Checking and Applying Updates ...................................................................................................... 17
2.2
Checking Alerts ................................................................................................................................ 17
2.3
Checking STATUS LED ................................................................................................................... 18
2.4
Backup ............................................................................................................................................. 18
2.5
Cleaning ........................................................................................................................................... 18
2.5.1
2.5.2
2.5.3
3.
User Support ............................................................................................................................................... 20
3.1
Maintenance Services ..................................................................................................................... 20
3.2
Before Asking for Repair .................................................................................................................. 20
4.
Collecting Failure Information ..................................................................................................................... 21
4.1
Collecting Event Logs ...................................................................................................................... 21
4.1.1
4.1.2
4.2
Collecting Configuration Information ................................................................................................ 24
4.2.1
4.2.2
4.3
Collecting User-Mode Process Dump .............................................................................................. 25
4.4
Collecting Memory Dump ................................................................................................................. 25
5.
Troubleshooting .......................................................................................................................................... 26
5.1
Problem of Powering on ................................................................................................................... 26
5.2
Problem of Starting EXPRESSBUILDER ......................................................................................... 28
5.3
Problem of Installing OS .................................................................................................................. 29
5.4
Problem of Starting OS .................................................................................................................... 31
5.5
Problem of Windows STOP Error .................................................................................................... 32
Cleaning the server ............................................................................................................ 19
Cleaning the tape drive ...................................................................................................... 19
Cleaning the keyboard and mouse .................................................................................... 19
Windows Server 2012 R2/Windows Server 2012 .............................................................. 21
Windows Server 2008 R2 / Windows Server 2008 ............................................................ 23
Windows Server 2012 R2/Windows Server 2012 .............................................................. 24
Windows Server 2008 R2/ Windows Server 2008 ............................................................. 24
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
3
5.6
Problem of Operating a RAID System ............................................................................................. 33
5.7
Problem of Using Internal Devices and Other Hardware ................................................................. 35
5.8
Problem of OS ................................................................................................................................. 37
5.9
Problem of Stating EXPRESSBUILDER on Windows ..................................................................... 38
5.10
Problem of Bundled Software .......................................................................................................... 38
5.11
Problem of Optical Disk Drive .......................................................................................................... 39
5.12
Problem of Powering Off .................................................................................................................. 39
6.
Windows System Recovery ........................................................................................................................ 40
6.1
Recovery of Windows Server 2012 R2 and Windows Server 2012 ................................................. 40
6.2
Recovery of Windows Server 2008 R2 and Windows Server 2008 .................................................... 40
7.
Resetting and Clearing the Server .............................................................................................................. 41
7.1
Software Reset ................................................................................................................................ 41
7.2
BMC Reset ...................................................................................................................................... 41
7.3
Forced Shutdown ............................................................................................................................. 43
7.4
Clearing BIOS Settings (CMOS Memory) ........................................................................................ 45
8.
System Diagnostics ..................................................................................................................................... 48
8.1
T ests ......................................................................................................................... ....................... 48
8.2
Usage of System Diagnostics .......................................................................................................... 48
Contents
9.
Offline Tools ................................................................................................................................................ 51
9.1
Starting Offline Tools ........................................................................................................................ 51
9.2
Features of Offline Tools .................................................................................................................. 52
9.3
Console-less Feature ....................................................................................................................... 53
9.3.1
9.3.2
Chapter 2 Useful Features ............................................................................................................................... 54
1.
System BIOS .............................................................................................................................................. 55
1.1
Starting SETUP ............................................................................................................................... 55
1.2
Parameters ...................................................................................................................................... 55
1.2.1
1.2.2
1.2.3
1.2.4
1.2.5
1.2.6
2.
BMC Configuration ...................................................................................................................................... 84
2.1
Starting BMC Configuration ............................................................................................................. 84
2.2
Main menu of BMC Configuration .................................................................................................... 85
2.3
Setting BMC Configuration .............................................................................................................. 86
2.3.1
2.3.2
2.3.3
2.3.4
2.3.5
2.3.6
2.3.7
2.4
Clear BMC Configuration ................................................................................................................. 97
2.5
Resetting BMC ................................................................................................................................. 98
2.6
Initializing BMC ................................................................................................................................ 98
How to remotely control ..................................................................................................... 53
Preparation ........................................................................................................................ 53
Main ................................................................................................................................... 55
Advanced ........................................................................................................................... 57
Security .............................................................................................................................. 72
Server ................................................................................................................................ 76
Boot ................................................................................................................................... 81
Save & Exit ........................................................................................................................ 83
Network ............................................................................................................................. 87
User Management ............................................................................................................. 89
Mail Alert ............................................................................................................................ 91
SNMP Alert ........................................................................................................................ 93
System Operation .............................................................................................................. 94
ECO ................................................................................................................................... 95
Miscellaneous .................................................................................................................... 97
4
3.
Flash FDD ................................................................................................................................................... 99
3.1
Precautions ...................................................................................................................................... 99
3.1.1
3.1.2
3.1.3
4.
Power Control Feature .............................................................................................................................. 100
4.1
Supported OS ................................................................................................................................ 100
Compensation for recorded data ....................................................................................... 99
Handling Flash FDD .......................................................................................................... 99
Precautions when using EXPRESSBUILDER ................................................................... 99
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
4.2
Notes on Using Windows Server 2008 .......................................................................................... 100
5.
RAID System Configuration ...................................................................................................................... 101
5.1
Running the LSI Software RAID Configuration Utility .................................................................... 101
5.1.1
5.2
Menu Tree ...................................................................................................................................... 103
5.3
Using LSI Software RAID Configuration Utility ............................................................................... 105
5.3.1
5.3.2
5.3.3
5.3.4
5.3.5
5.4
LSI Software RAID Configuration Utility and Universal RAID Utility ............................................... 115
5.5
WebBIOS and Universal RAID Utility ............................................................................................. 1 17
6.
Details of EXPRESSBUILDER .................................................................................................................. 119
6.1
Starting EXPRESSBUILDER ......................................................................................................... 1 19
6.2
Menus of EXPRESSBUILDER ....................................................................................................... 120
6.3
Utilities Provided by EXPRESSBUILDER ...................................................................................... 123
7.
EXPRESSSCOPE Engine 3 ..................................................................................................................... 124
Exiting the LSI Software RAID Configuration Utility ......................................................... 102
Creating and adding a configuration ................................................................................ 105
Executing rebuilding manually ......................................................................................... 110
Setting a hot spare ........................................................................................................... 111
Executing the Consistency Check ................................................................................... 113
Other features .................................................................................................................. 1 14
Contents
8.
NEC ESMPRO .......................................................................................................................................... 125
8.1
NEC ESMPRO Agent (for Windows) ............................................................................................. 125
8.2
NEC ESMPRO Manager ................................................................................................................ 126
8.3
NEC ESMPRO Agent Extension .................................................................................................... 127
8.4
BMC Configuration ........................................................................................................................ 127
8.5
NEC ExpressUpdate Agent ............................................................................................................ 127
9.
NEC Product Info Collection Utility ............................................................................................................ 128
9.1
Usage ............................................................................................................................................ 128
10.
Universal RAID Utility ................................................................................................................................ 129
10.1
Easy Configuration Feature ........................................................................................................... 129
10.2
Creating Logical Drive of RAID 6 ................................................................................................... 129
11.
Express Report Service / Express Report Service(HTTPS) ...................................................................... 130
12.
Express Report Service(MG) .................................................................................................................... 131
Chapter 3 Appendix ....................................................................................................................................... 132
1.
POST Error Message ................................................................................................................................ 133
2.
List of Windows Event Logs ...................................................................................................................... 145
3.
Accessing Data for Electric Power, Temperature, and Processor Utilization ............................................. 157
3.1
Windows ........................................................................................................................................ 157
3.1.1
3.1.2
3.1.3
3.2
Linux .............................................................................................................................................. 162
3.2.1
3.2.2
3.2.3
Power consumption ......................................................................................................... 157
Intake air temperature ...................................................................................................... 158
Processor utilization ......................................................................................................... 161
Power consumption ......................................................................................................... 162
Intake air temperature ...................................................................................................... 162
Processor utilization ......................................................................................................... 163
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
5
Notations Used in This Document
Notations used in the text
In addition to safety-related symbols urging caution, three other types of notations are used in this document.
These notations have the following meanings.
Important Indicates critical items that must be followed when handling the hardware or operating
software. If the procedures described are not followed, hardware failure, data loss, and
other serious malfunctions could occur.
Note Indicates items that must be confirmed when handling the hardware or operating software.
Tips Indicates information that is helpful to keep in mind when using this server.
Notations Used in This Document
Optical disk drive
This server is equipped with one of the following drives. These drives are referred to as optical disk dr iv e in this
document.
DVD-ROM drive
DVD Super MULTI drive
Hard disk drive
Unless otherwise stated, hard disk drive described in this document refers to the following.
Hard disk drive (HDD)
Solid state drive (SSD)
Removable media
Unless otherwise stated, removable media described in this document refers to the following.
USB flash drive
Flash FDD
6
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
Abbreviations of Operating Systems (Windows)
Windows Operating Systems are referred to as follows.
See Chapter 1 (1.2 Supported Windows OS) in Installation Guide (Windows) for detailed information.
Notations in this document Official names of Windows
Windows Server 2012 R2 Standard
Notations Used in This Document
Windows Server 2012 R2
Windows Server 2012
Windows Server 2008 R2
Windows Server 2008 *
* Only Windows Server 2008 32-bit Edition
Windows Server 2012 R2 Datacenter
Windows Server 2012 R2 Foundation
Windows Server 2012 Standard
Windows Server 2012 Datacenter
Windows Server 2008 R2 Standard
Windows Server 2008 R2 Enterprise
Windows Server 2008 Standard
Windows Server 2008 Enterprise
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
7
Trademarks
Trademarks
EXPRESSSCOPE is a registered trademark of NEC Corporation.
Microsoft, Windows, Windows Server, Windows Vista, and MS-DOS are registered trademarks or trademarks of Microsoft Corporation
in the United States and other countries. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation of the United States.
AT is a registered trademark of International Business Machines Corporation of the United States and other countries. LSI and the LSI
logo design are trademarks or registered trademarks of LSI Corporation. Adobe, the Adobe logo, and Acrobat are trademarks of
Adobe Systems Incorporated. PCI Express is a trademark of Peripheral Component Interconnect Special Interest Group. Linux is a
trademark or registered trademark of Linus Torvalds in Japan and other countries. Red Hat® and Red Hat Enterprise Linux are
trademarks or registered trademarks of Red Hat, Inc. in the United States and other countries.
All other product, brand, or trade names used in this publication are the trademarks or registered trademarks of their respective
trademark owners.
License Notification
The System BIOS of this product contains open source software for the following license.
EDK FROM TIANOCORE.ORG
BSD License from Intel
Copyright (c) 2004, Intel Corporation
All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions
are met:
- Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
- Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
- Neither the name of the Intel Corporation nor the names of its contributors may be used to endorse or promote products derived
from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR
IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR
CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE,
DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NE GLIGENCE OR OTHERWISE) ARISING IN ANY WA Y OUT OF THE
USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Copyright (c) 2004 - 2007, Intel Corporation
All rights reserved. This program and the accompanying materials are licensed and made available under the terms and conditions of
the BSD License which accompanies this distribution. The full text of the license may be found at
http://opensource.org/licenses/bsd-license.php
THE PROGRAM IS DISTRIBUTED UNDER THE BSD LICENSE ON AN "AS IS" BASIS, WITHOUT WARRANTIES OR
REPRESENTATIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.
8
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
Regulatory Notices
FCC Statement
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interferenc e in which case
the user will be required to correct the interference at his own expense.
Industry Canada Class A Emission Compliance Statement/
Avis de conformité à la réglementation d'Industrie Canada:
CAN ICES-3(A)/NMB-3(A)
CE / Australia and New Zealand Statement
Regulatory Notices
This is a Class A product. In domestic environment this prod uct ma y cause radi o interference i n which case
the user may be required to take adequate measures (EN55022).
BSMI Statement
Disposing of your used product
In the European Union
EU-wide legislation as implemented in each Member State requires that used electrical
and electronic products carrying the mark (left) must be disposed of separately from
normal household waste. This includes Information and Communication Technology
(ICT) equipment or electrical accessories, such as cables or DVDs.
When disposing of used products, you should comply with applicable legislation or
agreements you may have. The mark on the electrical and electronic products only
applies to the current European Union Member States.
Outside the European Union
If you wish to dispose of used electrical and electronic products outside the European
Union, please contact your local authority and ask for the correct method of disposal.
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
9
Turkish RoHS information relevant for Turkish market
EEE Yönetmeliğine Uygundur
CCC声明
Regulatory Notices
部件名称
印刷线路板 ×○○○○○
HDD、DVD等 ×○○○○○
机箱、支架 ○○○○○○
电源 ×○○○○○
键盘 ×○○○○○
其他（电缆、鼠标
○：表示该有毒有害物质在该部件所有均质材料中的含量均在SJ/T11363-2006标准规定的限量要求以
下。
×：表示该 有 毒有 害 物质至少在 该部 件 的某 一均质材 料中 的 含量 超出SJ /T 11 363 -2 006 标准 规定的限 量要
求。
铅
×○○○○○
汞
有毒有害物质或元素
镉
六价铬
多溴联苯
多溴二苯醚
Vietnam RoHS information relevant for Vietnam market
Complying with "CIRCULAR, No.30/2011/TT-BCT (Hanoi, August 10 2011), Temporary regulations on
content limit for certain hazardous substances in electrical products"
Declaration of Conformity
with the requirements of Technical Regulation on the Restriction Of the use of certain Hazardous
Substances in Electrical and Electronic Equipment
(adopted by Order №1057 of Cabinet of Ministers of Ukraine)
The Product is in conformity with the requirements of Technical Regulation on the Restriction Of the use
of certain Hazardous Substances in electrical and electronic equipment (T R on RoHS).
The content of hazardous substance with the exemption of the applications listed in the Annex №2 of
TR on RoHS:
1. Lead (Pb) – not over 0,1wt % or 1000wt ppm;
2. Cadmium (Cd) – not over 0,01wt % or 100wt ppm;
3. Mercury (Hg) – not over 0,1wt % or 1000wt ppm;
4. Hexavalent chromium (Cr6+) – not over 0,1wt % or 1000wt ppm;
5. Polybrominated biphenyls (PBBs) – not over 0,1wt % or 1000wt ppm;
6. Polybrominated diphenyl ethers (PBDEs) – not over 0,1wt % or 1000wt ppm.
10
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
Regulatory Notices
Декларація про Відповідність
Вимогам Технічного Регламенту Обмеження Використання деяких Небезпечних Речовин в
електричному та електронному обладнанні
(затвердженого Постановою №1057 Кабінету Міністрів України)
Виріб відповідає вимогам Технічного Регламенту Обмеження Використання деяких Небезпечних
Речовин в електричному та електронному обладнанні (ТР ОВНР).
Вміст небезпечних речовин у випадках, не обумовлених в Додатку №2 ТР ОВНР, :
ь(Pb) – не перевищує 0,1 % ваги речовини або в концентрації до 1000 частин на
1. свине
ц
мільйон;
2. кадмій (Cd) – не перевищує 0,01 % ваги речовини або в концентрації до 100 частин на
мільйон;
3. ртуть(Hg) – не перевищує 0,1 % ваги речовини або в концентрації до 1000 частин на
мільйон;
4. шестивалентний хром (Cr6+) – не перевищує 0,1 % ваги речовини або в концентрації до
1000 частин на мільйон;
5. по
лібром
біфеноли (PBB) – не перевищує 0,1% ваги речовини або в концентрації до 1000
частин на мільйон;
6. полібромдефенілові ефіри (PBDE) – не перевищує 0,1 % ваги речовини або в концентрації
до 1000 частин на мільйон.
Декларация о Соответствии
Требованиям Технического Регламента об Ограничении Использования некоторых Вредных
Веществ в электрическом и электронном оборудовании
(утверждённого Постановлением №1057 Кабинета Министров Украины)
Изделие соответствует требованиям Технического Регламента об Ограничении
Использования
некоторых Вредных Веществ в электрическом и электронном оборудовании (ТР ОИВВ).
Содержание вредных веществ в случаях, не предусмотренных Дополнением №2 ТР ОИВВ:
1. свине
ц (Pb)
– не превышает 0,1 % веса вещества или в концентрации до 1000 миллионных
частей;
2. кадмий (Cd) – не превышает 0,01 % веса вещества или в концентрации до 100
миллионных частей;
3. ртуть (Hg) – не превышает 0,1 % веса вещества или в концентрации до 1000 миллионных
частей;
4. шестивалентный хром (Cr6+)– не превышает 0,1 % веса вещества или в концентрации до
1000 миллионных частей;
5. по
либром
бифенолы (PBB) – не превышает 0,1 % веса вещества или в концентрации до
1000 миллионных частей;
6. полибромдифеноловые эфиры (PBDE) – не превышает 0,1 % веса вещества или в
концентрации до 1000 миллионных частей.
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
11
Warnings and Additions to This Document
Warnings and Additions to This Document
Unauthorized reproduction of the contents of this document, in part or in its entirety, is prohibited.
1.
This document is subject to change at any time without notice.
2.
Do not make copies or alter the document content without permission from NEC Corporation.
3.
If you have any concerns, or discover errors or omissions in this document, contact your sales
4.
representative.
Regardless of article 4, NEC Corporation assumes no responsibility for effects resulting from your
5.
operations.
6.
The sample values used in this document are not the actual values.
Keep this document for future reference.
Latest editions
This document was created based on the information available at the time of its creation. The screen i mages,
messages and procedures are subject to change without notice. Substitute as appropria te when content has
been modified.
The most recent version of the guide, as well as other related d ocuments, is also available for download from
the following website.
http://www.nec.com/
12
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
NEC Express5800 Series
Express5800/T110g-S, R110g-1E, T110g-E
Maintenance
This chapter explains the server maintenance, and what actions are to be taken in case of trouble when
operating the server.
1. Transfer, Movement, and Disposal
Describes how to transfer this server to a third party. Also describes how to dispose, move and store the
server.
2. Daily Maintenance
Describes what you must confirm for daily use, how to manage files, and how to clean the server.
3. User Support
Describes various services on this product.
4. Collecting Failure Information
Describes how to collect the failure information. See this section in case of a failure.
5. Troubleshooting
Describes how to troubleshoot the server. See this section if you suspect a failure.
6. Windows System Recovery
Describes Windows recovery setup. See this section if the Windows is corrupt.
7. Resetting and Clearing the Server
Describes how to reset or clear the server. See this section if the server is not working or if you want to
restore the BIOS settings to the factory settings.
8. System Diagnostics
Describes the system diagnostics of the server.
9. Offline Tools
Describes tools for preventive maintenance of the server.
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
13
Chapter 1 Maintenance
1. Transfer, Movement, and Disposal
1.
1.1
Transfer, Movement, and Disposal
Transfer to a Third Party
Note the following precautions if you want to transfer or sell the server to a third party.
Server
Be sure to provide the server's instruction manuals (including electronic data) to the third party.
Data on the hard disk drive
Be sure to erase the data stored in HDD to prevent the leakage of sensitive data, such as customer
information or company management information, to any third parties.
Data seems to be erased when you empty "Recycle Bin" of Windows or run the "format" command of the
operating system. However, the actual data remains on the hard disk dri ve. Data not erased completely
might be restored by special software and used for unexpected purposes.
Important
NEC assumes no liability for data leakage.
Bundled software
Observe the following precautions when transferring the bundled software to a third party.
Transfer them with the server.
All provided discs and documents must be transferred and no backup copies must be retained.
Transfer requirements listed in "Software License Agreement" that comes with software must be
satisfied.
Bundled software on client PC must be uninstalled before transferring.
14
Express5800/T110g-S, R110g-1E, T110g-E Maintenance Guide
Chapter 1 Maintenance
1. Transfer, Movement, and Disposal
1.2
1.3
Disposal of the Server and Consumables
Dispose of the server, hard disk drives, DVD/CD-ROMs, option boards, and batteries according to laws
and regulations of the central and/or local government. Also dispose of the power cord attached to this
product together with the server to prevent diversion to other products.
Note
Some components including fans, built-in batteries, and the optical disk drive work for a limited period of
time and require replacement. For stable operation of the server, NEC recommends you regularly replace
these components. Contact your sales representative for information on replacement or the lifetime of
components.
Regarding the Transportation of This Server
For disposal (or replacement) of the batter y on the mother board of the server,
consult with your sales representative.
It is your responsibility to completely erase all data stored on storage devices
such as hard disk drives, backup data cartridges, or any other media (such as
CD-R/CD-RW) so that the data cannot be restored by a third party.
1.4
This server and/or some of the associated optional devices uses lithium metal batteries or lithium ion batteries.
Regulations for air/ocean transportation apply when transporting lithium batteries. Conform to the
regulations if you want to transport this server or optional devices by air or ship.
Moving and Storage
Follow the steps below when moving or storing this server.
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or s erious injur y. For details, refer to
Safety precautions in Precautions for Use in "User’s Guide".
Do not disassemble, repair, or alter the server.
Do not remove the lithium battery, NiMH, or Li-ion battery.
Disconnect the power plug before installing or removing the server.
WARNING
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1. Transfer, Movement, and Disposal
Be sure to observe the following precautions to use the server safely. Failure to
observe the precautions may cause burns, injury, and property damage. For
details, refer to Safety precautions in Precautions for Use in "User’s Guide".
Make sure to complete installation.
Do not get your fingers caught.
Be careful of handling internal components that may be at high temperatures.
Note
If the server has hard disk drives, move the server while being careful not to
damage the drive.
When storing the server, monitor the environmental conditions of the storage
area.
Temperature: 10C to 55C, Humidity: 20% to 80%
(No dew condensation is permitted)
Tips
Make backup copies of important data stored in the hard disk drive.
1. Remove the disc from the optical disk drive
CAUTION
2. Power off the server (POWER LED goes off)
3. Unplug the power cord of the server from the power outlet.
4. Disconnect all the cables from the server
5. Pack the server securely to protect from damage, shock, and vibration.
Important
If the server is suddenly moved from a cold place to a warm place,
condensation will occur and cause failures. Wait for a sufficient period of
time before using the server and other components.
Note
Check and adjust the system clock before operating after relocating or
storing the server.
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r
A
r
2. Daily Maintenance
2.
2.1
Daily Maintenance
To use this server under good conditions at all times, periodically check and maintain as follows. If failures are
found, ask your sales representative, avoiding impossible operation.
Checking and Applying Updates
Express5800 Series posts update information for BIOS, firmware (FW), driver, and others of the server and
peripheral devices on our website. We recommend you to apply the latest update al ways.
NEC corporate site: http://www.nec.com/
[Support & Downloads]
NEC also provides ExpressUpdate that helps you to download and install updates that must be applied to
BIOS and FW of the server.
ExpressUpdate is contained in EXPRESSBUILDER provided with the server.
Tips
2.2
Checking Alerts
Use NEC ESMPRO Manager (for Windows) to constantly verify that no abnormalities are discovered on the
monitored server and that no alerts have been issued.
Example image of NEC ESMPRO Manager
NEC ESMPRO Manage
NEC recommends that you back up data before applying the latest update.
lertViewe
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2. Daily Maintenance
2.3
2.4
2.5
Checking STATUS LED
After powering on the server or before shutting down the system and powering off the serv er, check ST AT US
LED on the front of the server. For the functions and descriptions of the LED, see Chapter 1 (5. Names and
Functions of Parts) in "User’s Guide". If the indicator shows the server abnormality, contact your salses
representative.
Backup
We recommend that you periodically back up the data on HDD.
If a RAID array has been configured on your system, back up the RAID configuration data. We also
recommend that you back up it after a rebuilt required due to HDD failure. See Chapter 2 (6. Details of
EXPRESSBUILDER) for details.
Cleaning
Regularly clean the server to keep it in good condition.
Be sure to observe the following precautions to use the server safety. Failure to
observe the precautions may cause death or s erious injur y. For details, refer to
Safety precautions in Precautions for Use in "User’s Guide".
Do not disassemble, repair, or alter the server.
Disconnect the power plug before cleaning the server.
WARNING
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2.5.1
Cleaning the server
Wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on
the surfaces.
2. Daily Maintenance
1. Confirm that the power is OFF (POWER LED is OFF)
2. Unplug the power cord of the server from a power outlet.
3. Wipe off dust from the power cord plug with a dry cloth.
4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and squeeze it firmly.
5. Rub off stains on the server with the cloth prepared in step 4.
6. Soak a soft cloth in water, squeeze it firmly, and wipe the server with it once again.
7. Wipe the server with a dry cloth.
2.5.2
Cleaning the tape drive
A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge. Periodically cl ean
the tape drive with the designated cleaning tape.
For the cleaning interval and method, the estimated usable period and lifetim e of the tape cartridge, refer to
the manual attached to the tape drive.
Important
Do not use volatile solvents such as thinner and benzene to clean the
server. Those solvents could damage or tarnish the material.
The pow er outlet, cables, connectors on the server, and the inside of the
server must be kept dry.
2.5.3
Cleaning the keyboard and mouse
Wipe the surface of the keyboard with a dry cloth after confirming that the whole system, including the server
and the peripherals, are shut down and the POWER LED is off.
An optical mouse does not work properly if the lens area is not clean. Wipe the sensor with a dry cloth to
remove any dirt or dust.
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3. User Support
3.
3.1
3.2
User Support
Before getting after-sales service, check the contents of the warranty and service.
Maintenance Services
Service representatives from NEC subsidiary companies or companies authorized by NEC provide
maintenance services. For the services, contact your sales representative.
Before Asking for Repair
If you think that a failure occurred, follow the steps below:
1. Check if the power cord and cables to other products are properly connected.
2. See Chapter 1 (5. Troubleshooting). If you find a symptom similar to your problem, take the action as
instructed.
3. Confirm that the required software has been properly installed.
4. Scan for viruses using a commercial Antivirus Software.
If the problem persists after taking the measures above, contact your sales representative. Take notes on LED
indications and the display on the screen at the failure, which will be useful information for the repair.
For repair within the warranty period, be sure to apply with your warranty.
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4. Collecting Failure Information
4.
4.1
Collecting Failure Information
If the server does not work correctly, you can collect failure information by using the following way.
The failure information to be described is to be collected only at the request of your sales representative.
Important
Collecting Event Logs
To collect various event logs, follow the steps below.
Tips
When the system restarts after a failure has occurred, a message may appear
indicating virtual memory shortage. Ignore this mes sage and proceed with
starting the system. Restarting the system may result in an inability to
properly dump the data.
If a STOP error, system error, or stall occurs, restart the system and follow th e
steps below.
4.1.1
Windows Server 2012 R2/Windows Server 2012
1. Click Settings on the charm bar.
To go to step 5, you can directly choose Event Viewer on the menu that appears when you right click
on the lower left corner of the screen.
[Settings] [Event Viewer]
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2. Click Control Panel from Settings.
3. Click System and Security of Control Panel.
4. Collecting Failure Information
4. Click Administrative Tools and then click View event logs of System and Security.
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5. Select the type of log in Windows Logs.
Application records events related to running applications.
Security records events related to security.
System records events that occur in Windows system components.
6. Click Save All Events As... from Action menu.
4. Collecting Failure Information
7. Type the file name of the archived log in File name.
8. Select the type of the log file you want to save in Save as type, and then click Save.
4.1.2
Windows Server 2008 R2 / Windows Server 2008
1. Click Administrative Tool and then click Event Viewer from Control Panel.
2. Select the type of log in Windows Logs.
Application records events related to running applications.
Security records events related to security.
System records events that occur in Windows system components.
3. Click Save All Event As... from Action menu.
4. Type the file name of the archived log in File name.
5. Select the type of the log file you want to save in Save as type, and then click Save.
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4. Collecting Failure Information
4.2
4.2.1
Collecting Configuration Information
This section describes how to collect hardware information or configuration.
Tips
If a STOP error, system error, or stall occurs, restart the system and then follow the
procedure below.
Windows Server 2012 R2/Windows Server 2012
1. Click Search on the charm bar.
You can use Run feature by right-clicking on the lower left corner of the screen.
[Search] [Run]
2. Type msinfo32.exe in the text box, and then press <Enter> key.
[Search] [Run]
3. System Information starts.
4. Click Export from File menu.
5. Type a file name to save in File Name, and then Click Save.
4.2.2
Windows Server 2008 R2/ Windows Server 2008
24
1. Click Run from Start menu.
2. Type msinfo32.exe in Open, and then click OK.
3. System Information starts.
4. Click Export from Files menu.
5. Type a file name to save in File Name, and then Click Save.
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4. Collecting Failure Information
4.3
4.4
Collecting User-Mode Process Dump
The user-mode process dump is the failure information related to application errors.
For details, see Chapter 1 (7.2 How to Create a User-Mode Process Dump File) in "Installation Guide
(Windows)".
Collecting Memory Dump
If an error occurs, the dump file is created to acquire necessary information. You can specify any location for
saving it. For details, see Chapter 1 (7.1 Specifying Memory Dump Settings (Debug Information)) in
"Installation Guide (Windows)".
Consult with your sales representative before dumping the memor y. Do not dump the memory while the
server is in normal state.
Important
A message indicating insufficient virtual memory may appear when
restarting the system due to an error. Ignore this message and proceed.
Restarting the system may result in an inability to properly dump the data.
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5. Troubleshooting
5.
5.1
[?] Wh en the power cable is connected, the POWER LED turns on.
[?] Fail to power on the server
Troubleshooting
If the server does not work correctly, check it according to the contents of the following checklist before sending
it for repair.
If the server still does not work correctly, write down the error messages displayed on the screen and then
contact your sales representative.
Problem of Powering on
POWER LED lights amber during initialization of the server after connecting the power cord.
POWER LED turns off when initialization finishes.
Is the server properly supplied with power?
Check if the power cord connects to the p ower outlet (or UPS) that meets the power specifications for
the server.
Use the po wer cord that comes with the server. Additionally, check the power cord for broken shield or
bent plugs.
Make sure the power breaker for the connected power outlet is on.
If the power cord is plugged to a UPS, make sure the UPS is powered and it outputs power. Refer to the
manual that comes with the UPS for details.
Power supply to the server may be linked with UPS using the BIOS Setup utility.
Did you press POWER Switch?
Wait until POWER LED is unlit if POWER LED lights amber, and then pr ess the switch on the front of
the server to turn on the power.
Is Standby Power Save set to Enabled in the BIOS setup?
When Standby Po wer Save is enabled, remote power on is not allowed, and you can power on the
server only by using POWER Switch on the server. If you change the AC Link setting while Standby
Power Save is enabled, you need to press the switch twice to start up the server.
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[?] POST do es no t complete
Is memory installed correctly?
Check if memory is installed correctly.
Is the memory size large?
The memory check may take longer than usual if the installed memory size is large. Wait for a while.
Did you perform any keyboard or mouse operation immediately after you started the server?
If you perform any keyboard or mouse operatio n immediately after start-up, POST may accidentally
detect a keyboard controller error and stops processing. In such a case, reboot the server. Do not
perform any keyboard or mouse operation until the BIOS start-up message appears after you reboot the
server.
Are memory and PCI devices supported for use with this server?
Operation of the server with unauthorized devices is not guaranteed.
[?] Th e POST error message “B000: Expansion ROM not initialized” is output when an op t ional card is
installed.
5. Troubleshooting
Check if expanding the option ROM of a device other than the boot device is enabled.
Start the BIOS setup utility and set expansion of the option ROM of a device other than the boot device to
Disabled.
Advanced PCI Configuration PCI Slot n Option ROM Enabled
Advanced PCI Configuration LAN1 Option ROM Scan Disabled
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t
5. Troubleshooting
5.2
Problem of Starting EXPRESSBUILDER
[?] Unable to start EXPRESSBUILDER
Did you insert EXPRESSBUILDER disc before starting the server?
The server tries to read CD/DVD upon completion of POST. If EXPRESSBUILDER is not inserted at this
timing, an error message may appar or the OS starts up. Restart the server and retry.
Are BIOS settings correct?
BIOS Setup Utility allows you to configure the boot order of the devices. Configure the boot order so that
the optical disk drive will be the first to start up.
(Check menu: Boot)
Is a message such as the following displayed?
Take an appropriate action according to the table below.
Message Solution
EXPRESSBUILDER does not support this computer.
Insert EXPRESSBUILDER disc for the computer and click OK
to restart the computer.
Failed to get the hardware parameters on the motherboard.
Check if EXPRESSBUILDER is for this computer or if
motherboard has failed.
Run the correct version of
EXPRESSBUILDER.
Contact your sales
he
representative.
Failed to find a file.
Failed to open a file.
Failed to get the parameters of a file.
Failed to save a file.
Failed to copy a file.
An undefined error occurred.
EXPRESSBUILDER disc has
stains or cracks or the optical
disk drive is faulty.
Contact your sales
representative.
Contact your sales
representative.
[?] Unable to start EXPRESSBUILDER from Internal Flash Memory
Did you press <F3> key to start EXPRESSBUILDER from Internal Flash Memory during POST?
When the following message appears on screen after starting, press <F3> to start EXPRESSBUILDER
from Internal Flash Memory.
Press <F2> Setup, <F3> Internal Flash Memory, <F4> ROM Utility, <F12> Network
Is there the message, "<F3> Internal Flash Memory", displayed on the POST screen?
If not, make sure that Internal Flash Memory is connected correctly. See Chapter 2 (6. Details of
EXPRESSBUILDER).
Did you purchase Internal Flash Memory as BTO?
If not, copy EXPRESSBUILDER to Internal Flash Memory first. See Chapter 2 (6. Details of
EXPRESSBUILDER).
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5. Troubleshooting
5.3
[?] Unable to install OS
[?] Unable to install Windows
[?] A product key was not requested
Problem of Installing OS
Is the Hard Disk Drive properly installed?
Make sure that the Hard Disk Drive is installed securely and that cables are properly connected.
Did you configure the RAID Controller?
For the RAID System, use EXPRESSBUILDER or a RAID Configuration Utility (LSI Software RAID
Configuration Utility, WebBIOS) to properly configure the RAID Controller before installing OS.
Did you create a Logical Drive?
For the RAID System, create a Logical Drive using EXPRESSBUILDER, LSI Software RAID
Configuration Utility, WebBIOS to install OS.
Have you checked precautions for installation?
For installing OS, see "Installation Guide (Windows)".
If you install using the backup DVD-ROM, enterin g the product key is not required. If installing using a
DVD-ROM other than the backup DVD-ROM, a screen for entering the product key is displa yed, durin g
OS installation, and, before the MICROSOFT SOFTWARE LICENSE TERMS dialog box, which
displays after OS installation. Follow the on-screen instructions to enter the product key.
[?] The fo llowing devices are indicated as faulty devices in a Windows Server 2012 R2/Windows Server 2012
Server Core installation environment
SM Bus Controller
There is no operational problem.
[?] Unable to access the partition which was previously created after reinstalling while several disks are
connected
For details, refer to the Microsoft website below:
http://support.microsoft.com/kb/2497048/ja (Japanese only)
[?] When Windows Server 2012 R2/Windows Server 2012 is installed while several R2/Windows Server 2012
is installed while several disks are connected, the system partition and the boot partition (350 MB) are
sometimes created in another disk
For details, refer to the Microsoft website below:
http://support.microsoft.com/kb/2530901/ja (Japanese only)
[?] When Window s Server 2008 R2 is installed while several disks are connected, the system partition and
the boot partition (100 MB) are sometimes created in another disk
For details, refer to the Microsoft website below:
http://support.microsoft.com/kb/2530901/ja (Japanese only)
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5. Troubleshooting
[?] When Starter Pack is executed on Windows Server 2008 R2, the below message is sometimes di sp layed
for a moment upon shutdown
1 program still needs to close:
(Waiting for) Task Host Window
No problems for system operation.
For details, refer to the Microsoft website below:
http://support.microsoft.com/kb/975777/en-us
[?] The system w as installed as Workgroup although it is set to join the domain
Is the LAN cable properly connected?
If the LAN cable is not connected, the system is installed in workgroup setting, not in domain join setting.
After the OS is started, join the domain.
[?] The following features are installed when Windows Server 2008 R2/Windows Server 2008 IIS is installed
using EXPRESSBUILDER
Windows Process Activation Service
Process Model
Configuration APIs
Remote Server Administration Tool
Role Administration Tools
Web Server (IIS) Tools
The features listed above are activated because they are required for the installation of IIS basic
features.
[?] The Telnet Service is not installed
Adjust the computer name to 14 characters or less, and then install the Telnet Service according to th e
following procedure:
How to install the Telnet Service
(1) Click Run on Start menu.
(2) Enter tlntsvr/service in the Open box, and then click OK.
(3) Click Start menu, point to Control Panel, click Administrative Tools, and then click Services to
confirm whether the Telnet Service is registered.
* When the installation of Telnet Service is finished, there is no problem if the computer name is set to 15
characters or more.
[?] Fails to execu te "Create a parameter file for Windows OS"
"Create a parameter file for Windows OS" must be run using Microsoft® HTML Application host. If it
does not start, associate the file type with Microsoft
(1) Select Run in Windows Start menu.
(2) Enter %windir%\system32\mshta.exe/register.
[?] The keyboard or mouse does not work
When the keyboard or mouse is connected to the port that supports USB3.0 this error occurs. It is not a
failure.
Connect them to the USB 2.0 port.
See Chapter 1 (4. Names and Functions of Parts) in User's Guide.
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®
HTML Application host via the following process.
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