NEC Express5800-FT User Manual

ServerCare sm
Express5800/FT Server
Service Warranty
Program
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Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors. NEC Corporation of America and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in accordance with the terms of the Limited Warranty Statement accompanying each product. However, actual performance of each product is dependent upon factors such as system configuration, customer data, and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Corporation of America
To allow for design and specification improvements, the information in this document is subject to change at any time, without notice. Reproduction of this document or portions thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
ServerCare is a service mark of NEC Corporation of America. NEC is a registered trademark of NEC Corporation and is used under license.
PN: 460-00001-004 November 2006
Copyright 2002 - 2006
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
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Contents
Introduction........................................................................................................................ 1
Program Highlights............................................................................................................ 1
Warranty Registration ........................................................................................................ 2
Service and Support Options ............................................................................................. 2
Registered Limited Warranty............................................................................................. 3
How Long is the Registered Limited Warranty?........................................................... 3
Who is Protected? ......................................................................................................... 3
What is Covered and What is Not Covered?................................................................. 3
What NEC Corporation of America Will Pay For and what NEC Corporation of
America Will Not Pay For ............................................................................................ 4
How You Can Get Warranty Service ............................................................................ 4
Limitation of Damages and Implied Warranties ........................................................... 5
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Introduction
Program Highlights
1
NEC Cor p o ra tion o f America, “N E CAM”, o ff e r s one o f the stron ge s t warra n t y p ro gr ams i n t he fault t o le r ant co m p ut er industr y . For th e EX P R ES S 58 0 0 /F T Server , yo u recei v e N EC Corpor a t io n of Amer i c a ’s sta n d a r d one - y e ar limite d wa rr anty up on re g i s t r ation.
The Ser v e r Care S e r vi ce Warr a n t y Program i s de sc ribed i n t he fo llowin g se ct i ons.
NEC's S e r ve rCare W a r ra nt y Suppor t P rogra m o ff e rs yo u t he fo llowin g b enefits :
One-ye a r , r egister e d limit e d wa r ra nt y on par t s a nd labor ,
includi n g:
1 year o f C RU part s r ep lace m e n t :
CRU (C u st o me r Repla c e able U n i t ) – For t h o s e parts d e s ignated a s CRU, N E C wi ll pro v i d e a par t shipme n t to t he cu s t o me r wi thin 3 b us in es s da ys after r e c ei p t of t h e de fectiv e p ar t.1
Toll- fr e e hard war e t e chnic a l support f i ve days a
we ek, 9 h o ur s a da y (8 AM to 5 P M l oc al ti me in the conti ne n t al US and C a nada) M o nday t h r o ugh Friday.
90 da y s t e lepho n e support f o r preloa d e d soft w a r e .
1 year o f s o ftware ma i ntenanc e fo r preloa d ed
softwa r e .2
Availa b l e upgrade op ti o ns for e xp anded s e r vi ce a nd supp o r t
covera g e .
1
Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm,
PST. All service response times are contingent upon parts availability.
2
Excludes 320La model.
ServerCare Service
Warranty Registration
You mus t r egister y o ur syste m o nline a t :
http://www.necam.com/registration
Upon r e c e ip t of t h e r egistr a t i o n infor m a ti on, yo u will be registe r e d for S e r ve r Care Se r vi c e. Re gi st ration a utomati c a l ly registe r s yo ur s ys te m for t h e pr og r am, pr o vi d ing yo u w i th product u p dates a n d p rogra m i nformat i o n.
Service and Support Options
Once re g i stered f o r t he Ser v e r Ca r e Ser v i c e Suppo r t p ro gr am, NEC Cor p o ra tion o f America o ff e rs a var i et y o f optio n a l servic e a nd suppo r t pr ogra ms. T he se p ro grams m a y be purcha s e d d irectl y fr o m NEC Cor p o ra tion o f America, separa t e l y o r in c o mb i nation.
EXTEND E D W AR RANTY
2
2 year – Extend s S ta nd ar d Warr a n t y fo r year 2 .
2 and 3 ye ar – E xt ends St a n d ar d Warr a nt y fo r years
2 and 3 .
AD DITION AL SE RVICE AN D SUPPOR T O PT IONS
AV AI LABLE:
For a c o mp r ehensi v e list o f N EC AM ’s ser v i c e and s u p port option s , p lease v i si t:
http://support.necam.com/servers/ft/
OPTION AL H AR DWARE S PARES AV AIL AB L E FOR
PURCH ASE BY C AL LING:
1-866-6 3 2- 32 26
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Registered Limited Warranty
NEC Cor p o ra tion o f America w a rrants t h is Produc t t o be free fr om defe c t s in mate r ia l and wo r km a nship, a nd a gr ees to r e p ai r or rep l a c e any p a r t o f the enc l o sed u n i t that pr o v es d efe ctive under t h e se terms a nd condi t i o ns.
If ser v i c e re quires t he r ep laceme n t of any p a r ts, co m p onents, or mod u l e s, the rep la c ement it e ms b ec ome the p r opert y o f Custo m e r and t he r e placed i t ems beco m e the pr o p erty of NECAM.
NECAM m a y use ne w , used, se r vi ce a ble, or r econdit i o ne d parts, c o mp onents, o r mo dules t ha t are in g o o d worki n g o rd er as rep l a c e me nts. R e p laceme n t i te ms s ha ll be o f l i ke kind a nd qualit y o f those r e p la ce d.
How Long is the Registered Limited Warranty?
Parts a n d Labor a r e wa rr anted f o r o ne (1) y e a r fr om the d a te of the fir s t end-us e r purcha s e . S pa re parts a r e warra n t ed for ni ne ty (90 ) d ays.
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Who is Protected?
This w a r r anty ma y be e nforced o nl y by the o r ig inal pur c h a se r of the P ro du c t and i s no t tr ansfera b l e .
What is Covered and What is Not Covered?
Except a s sp ec i fied be l o w, this wa r r anty co v e r s all de f e c ts in ma terial o r wo rkman s h ip in thi s P roduct. T he fo llowin g ar e no t covere d b y this wa r r anty:
1. Any Pro d uc t that i s no t di st ri b uted i n the U.S. A . o r Canad a by NEC C o rp oratio n o f America.
2. Any Pro d uc t o n which t he s e rial n u m b e r has b e en defa c e d , mo dified , o r re mo ved.
3. Any Pro d uc t that h a s been r e m o ved fro m the U. S . A. or Canada.
4. Damage, d eterio r a t io n, o r malf u n c t io n resu l t i ng fro m :
Accide n t , misuse , a buse, n e g l ect, f i r e , water ,
lightni n g or o ther a c t s of nat ur e , improper storage , unautho r iz e d Produc t mo dificati o n, o r fail u r e to fo llow i n s tr uc tions s u p p li ed with t he Produc t .
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Alterat i o n, r ep ai r or atte m p t ed r ep ai r by a n yo n e not
author i z e d b y NE C C o rporatio n of Ame r i c a.
Any s hi p me nt o f the Pr o d uc t ( cl aims mu s t b e
present e d t o the car r i er ).
Improp e r in stallat i o n or r emoval o f t he Prod u c t .
Any ot h e r c ause t h a t do es not r el a te to a P roduct
defect.
5. Carton s , c arryi n g c ases, e x t er na l c abine t s , magnet i c o r digita l t a pes, or a ny acc e s s o ries u s e d in con n e c ti o n with the Pr o d uc t.
6. This w a r r anty co v e rs onl y N EC C o rpora t i o n of Amer i c a ­supplied co mpone n t s . Servi c e re quired a s a r esult o f t hird party c o mp o nents i s no t covered un d er this w a rr anty, includi n g th ir d -party s o ft wa re e ve n if it i s di st ribute d b y NECAM.
What NEC Corporation of America Will Pay For and what NEC Corporation of America Will Not Pay For
NEC Cor p o ra tion o f America w i ll pay l a bo r and m a t e r ial expense s fo r co vered i t ems, b u t NE C Corpor a t i o n of A m e r ic a wi ll not p a y fo r the fo l l o wi ng:
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1. Remova l or i nstalla t i o n charge s .
2. Costs o f i ni ti a l tec h n i c al adj u s t me nt s (set-up ) , includi n g
adjust m e nt o f user c o ntrol s .
3. Payme n t o f shippi n g a nd relat e d charges i nc ur r ed in
return i n g t he Prod uc t fo r warr a n t y re pair.
How You Can Get Warranty Service
Expres s 5 8 00/FT S e r verCare c us to me rs in t h e co ntine nt a l U.S. and Ca n a d a have o ne p hone n u mb e r to us e wh en cal l i n g fo r technic a l suppor t o r hardwa r e re pa ir on t h e ir E xp ress58 0 0 /F T server. Ca ll s fo r init i a t ing a r e p ai r re q uest c a n b e ma d e Monday t hr ough Fri d ay fro m 8 AM – 5 PM loc a l time b y calli n g :
1-866 - 2 69 -1 239
ServerCare Service
When ar r an gi ng for a ha r dware r e p a ir, yo u wi ll sp eak wi t h a trained te c hnicia n. T he te c h n ic ian wil l d etermin e wh ether y o u ha ve a har d wa r e or softw a r e failur e a nd t hen wi l l provide y o u wi th the a p pr op riate s e r vi ce optio n s. I f ap propri a t e, yo u will be giv e n instruc t i o ns on h o w to r et ur n yo ur CRU p art in a NECAM s up p lied bo x . You may b e given a r efere nc e number that yo u should r e t ain for yo ur re co rd s.
If NE C a ut ho r izes o n -s i te s e rvice f o r your r e p a ir, a q u a li fi ed technic i a n wi ll arri v e a t your sit e the nex t b usiness d ay fr om the ti m e of disp a t ch. If y o u a re locate d outside o f a serv i c e covera g e ar ea, tra v e l c ha rges wi l l b e ap plied.
All par t s o r syste ms r et ur ne d to NE C A M must b e accomp a ni e d wi th an R M A ( Retur n M a terial A ut h o rizatio n) number . To obtai n a n RM A number f or p roduct r e t ur n, p lease c o nt ac t the FT Cus t o me r Suppo r t line a t : 1 -8 66-269 - 1 23 9.
NEC Cor p o ra tion o f America m a y require th at yo u pro v i d e the origi n a l b ill of s a le o r re ceipt a s proof o f purcha s e in or der to obtai n w a rr anty se r vi c e. Please r e ta in suc h p ro of of purc h a se wi th yo ur r ecords.
5
Limitation of Damages and Implied Warranties
NEC Cor p o ra tion o f America ' s so le liabil i t y fo r any de f e c ti ve product i s li mi ted to t h e repair o r r ep laceme n t of the p r od uc t at our o p ti o n. NE C Co r poratio n o f Americ a s hall no t b e li able fo r:
1. Damage t o ot he r pr opert y ca u se d by a n y d efects i n this
product , damage s b ased u p o n i nc o nvenie n c e , loss o f us e o f the pr o d u ct , loss o f t ime or d a ta , c ommerc i a l l o ss; o r
2. Any o t h e r d amages o f any ki n d .
NEC CO R P OR ATION O F AM ER ICA M A K ES NO OTH E R EXPRES S WA RRAN T Y WI TH RESPE C T TO THIS PRODU C T . ANY IM P L IED WA R R A NTIES, I N CLUDIN G BUT NO T LI MITED T O ANY IM P LI ED WARR A N TY O F MERCHA N T ABILI T Y OR F ITNESS , A RE LIM I TE D IN DURA T I O N TO TH E TERM O F T H E EXP R E SS WARRA N T Y STAT E D HEREIN. LI ABILIT Y FO R CONSE Q U EN TIAL O R IN CI DENTA L D AM AGES UN D ER ANY WA R R ANTIES I S EXC L U D ED TO TH E E XT ENT PERMI T T ED BY LAW.
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Note: So m e state s a nd p rovinc e s d o no t allo w th e excl u s i on
or limi t a ti on of i n c id ental o r co nsequen t i a l dama g e s , so t he above l i mi t ation o r e xc lusio n ma y no t ap pl y to you. S ome states d o not al l o w li mi ta ti ons on h o w lo ng an i m p lied wa rranty l a sts, so t he ab ove li m i t ation m a y no t app l y t o you.
This w a r r anty g i v e s yo u speci f i c legal r i gh t s, and y o u ma y also ha ve o ther r i g hts that v ar y fro m s t ate to s t at e and pr o v i nc e to provinc e .
Note: A l l Produc t s r eturned to N E C Corp o r at io n of A me r i c a
fo r ser vi c e M UST ha v e prior a p p roval. T h is ma y be o b ta i ne d by call i ng 1-866- 2 6 9- 12 39.
This Pr o d uct is w a r ra nted i n ac c or dance w i th the te r ms o f this limited wa r ranty. C o nsumer s a r e caut i o ne d that Pr o d uc t perfor m a nc e i s affecte d b y syst e m co nfigur a t i o n, so f t wa r e , the applica t i o n, cust o me r da ta, and o p erator c o nt ro l of the s y s tem, among o t he r fa c tors.
While N E C Co r poratio n of Ame r i c a produc t s ar e consid e r e d to be co mp a t ib le with m a n y syst e m s , the s p e ci fi c func t i o na l impleme n ta t io n by t h e c ustomer s of the p r od uct ma y v a r y. There f o r e , the su i t a b ility o f a pr od uct fo r a speci f i c p ur po se or applica t i o n must b e deter m i n ed b y the c u s t omer a n d is not wa rranted b y NEC Co r p oratio n o f Americ a .
For mo r e informa t i o n, telep h o ne 1 -866-2 6 9 -1 239.
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It ’ s q uick and con ven i ent to regis t er you r n e w NE C Co rp o ra ti on of Amer i ca Express5800/ F T Se r ver s o t ha t you’ l l re ce i ve t he fastest se r vi c e a nd s up p or t we have to of f er .
It ’ s e as y! To registe r o n l ine, just go t o :
http://www. ne cam.com/reg istr ation
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460-00001-004
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