ServerCare sm
Express5800/FT Server
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Service Warranty
Program
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Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
ServerCare is a service mark of NEC Corporation of America.
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 460-00001-004 November 2006
Copyright 2002 - 2006
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
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Contents
Introduction........................................................................................................................ 1
Program Highlights............................................................................................................ 1
Warranty Registration ........................................................................................................ 2
Service and Support Options ............................................................................................. 2
Registered Limited Warranty............................................................................................. 3
How Long is the Registered Limited Warranty?........................................................... 3
Who is Protected? ......................................................................................................... 3
What is Covered and What is Not Covered?................................................................. 3
What NEC Corporation of America Will Pay For and what NEC Corporation of
America Will Not Pay For ............................................................................................ 4
How You Can Get Warranty Service ............................................................................ 4
Limitation of Damages and Implied Warranties ........................................................... 5
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Introduction
Program Highlights
1
NEC Cor p o ra tion o f America, “N E CAM”, o ff e r s one o f the
stron ge s t warra n t y p ro gr ams i n t he fault t o le r ant co m p ut er
industr y . For th e EX P R ES S 58 0 0 /F T Server , yo u recei v e N EC
Corpor a t io n of Amer i c a ’s sta n d a r d one - y e ar limite d wa rr anty
up on re g i s t r ation.
The Ser v e r Care S e r vi ce Warr a n t y Program i s de sc ribed i n t he
fo llowin g se ct i ons.
NEC's S e r ve rCare W a r ra nt y Suppor t P rogra m o ff e rs yo u t he
fo llowin g b enefits :
■ One-ye a r , r egister e d limit e d wa r ra nt y on par t s a nd labor ,
includi n g:
♦ 1 year o f C RU part s r ep lace m e n t :
CRU (C u st o me r Repla c e able U n i t ) – For t h o s e
parts d e s ignated a s CRU, N E C wi ll pro v i d e a par t
shipme n t to t he cu s t o me r wi thin 3 b us in es s da ys
after r e c ei p t of t h e de fectiv e p ar t.1
♦ Toll- fr e e hard war e t e chnic a l support f i ve days a
we ek, 9 h o ur s a da y (8 AM to 5 P M l oc al ti me in the
conti ne n t al US and C a nada) M o nday t h r o ugh
Friday.
♦ 90 da y s t e lepho n e support f o r preloa d e d soft w a r e .
♦ 1 year o f s o ftware ma i ntenanc e fo r preloa d ed
softwa r e .2
■ Availa b l e upgrade op ti o ns for e xp anded s e r vi ce a nd supp o r t
covera g e .
1
Exception: Backplane will be replaced on-site Next Business Day provided call for support is received by 3:00pm,
PST. All service response times are contingent upon parts availability.
2
Excludes 320La model.
ServerCare Service
Warranty Registration
You mus t r egister y o ur syste m o nline a t :
http://www.necam.com/registration
Upon r e c e ip t of t h e r egistr a t i o n infor m a ti on, yo u will be
registe r e d for S e r ve r Care Se r vi c e. Re gi st ration a utomati c a l ly
registe r s yo ur s ys te m for t h e pr og r am, pr o vi d ing yo u w i th
product u p dates a n d p rogra m i nformat i o n.
Service and Support Options
Once re g i stered f o r t he Ser v e r Ca r e Ser v i c e Suppo r t p ro gr am,
NEC Cor p o ra tion o f America o ff e rs a var i et y o f optio n a l
servic e a nd suppo r t pr ogra ms. T he se p ro grams m a y be
purcha s e d d irectl y fr o m NEC Cor p o ra tion o f America,
separa t e l y o r in c o mb i nation.
■ EXTEND E D W AR RANTY
2
♦ 2 year – Extend s S ta nd ar d Warr a n t y fo r year 2 .
♦ 2 and 3 ye ar – E xt ends St a n d ar d Warr a nt y fo r years
2 and 3 .
■ AD DITION AL SE RVICE AN D SUPPOR T O PT IONS
AV AI LABLE:
For a c o mp r ehensi v e list o f N EC AM ’s ser v i c e and s u p port
option s , p lease v i si t:
http://support.necam.com/servers/ft/
■ OPTION AL H AR DWARE S PARES AV AIL AB L E FOR
PURCH ASE BY C AL LING:
1-866-6 3 2- 32 26
ServerCare Service
Registered Limited Warranty
NEC Cor p o ra tion o f America w a rrants t h is Produc t t o be free
fr om defe c t s in mate r ia l and wo r km a nship, a nd a gr ees to r e p ai r
or rep l a c e any p a r t o f the enc l o sed u n i t that pr o v es d efe ctive
under t h e se terms a nd condi t i o ns.
If ser v i c e re quires t he r ep laceme n t of any p a r ts, co m p onents,
or mod u l e s, the rep la c ement it e ms b ec ome the p r opert y o f
Custo m e r and t he r e placed i t ems beco m e the pr o p erty of
NECAM.
NECAM m a y use ne w , used, se r vi ce a ble, or r econdit i o ne d
parts, c o mp onents, o r mo dules t ha t are in g o o d worki n g o rd er
as rep l a c e me nts. R e p laceme n t i te ms s ha ll be o f l i ke kind a nd
qualit y o f those r e p la ce d.
How Long is the Registered Limited Warranty?
Parts a n d Labor a r e wa rr anted f o r o ne (1) y e a r fr om the d a te of
the fir s t end-us e r purcha s e . S pa re parts a r e warra n t ed for
ni ne ty (90 ) d ays.
3
Who is Protected?
This w a r r anty ma y be e nforced o nl y by the o r ig inal pur c h a se r
of the P ro du c t and i s no t tr ansfera b l e .
What is Covered and What is Not Covered?
Except a s sp ec i fied be l o w, this wa r r anty co v e r s all de f e c ts in
ma terial o r wo rkman s h ip in thi s P roduct. T he fo llowin g ar e no t
covere d b y this wa r r anty:
1. Any Pro d uc t that i s no t di st ri b uted i n the U.S. A . o r Canad a
by NEC C o rp oratio n o f America.
2. Any Pro d uc t o n which t he s e rial n u m b e r has b e en defa c e d ,
mo dified , o r re mo ved.
3. Any Pro d uc t that h a s been r e m o ved fro m the U. S . A. or
Canada.
4. Damage, d eterio r a t io n, o r malf u n c t io n resu l t i ng fro m :
♦ Accide n t , misuse , a buse, n e g l ect, f i r e , water ,
lightni n g or o ther a c t s of nat ur e , improper storage ,
unautho r iz e d Produc t mo dificati o n, o r fail u r e to
fo llow i n s tr uc tions s u p p li ed with t he Produc t .
ServerCare Service
♦ Alterat i o n, r ep ai r or atte m p t ed r ep ai r by a n yo n e not
author i z e d b y NE C C o rporatio n of Ame r i c a.
♦ Any s hi p me nt o f the Pr o d uc t ( cl aims mu s t b e
present e d t o the car r i er ).
♦ Improp e r in stallat i o n or r emoval o f t he Prod u c t .
♦ Any ot h e r c ause t h a t do es not r el a te to a P roduct
defect.
5. Carton s , c arryi n g c ases, e x t er na l c abine t s , magnet i c o r
digita l t a pes, or a ny acc e s s o ries u s e d in con n e c ti o n with
the Pr o d uc t.
6. This w a r r anty co v e rs onl y N EC C o rpora t i o n of Amer i c a supplied co mpone n t s . Servi c e re quired a s a r esult o f t hird
party c o mp o nents i s no t covered un d er this w a rr anty,
includi n g th ir d -party s o ft wa re e ve n if it i s di st ribute d b y
NECAM.
What NEC Corporation of America Will Pay For and what NEC Corporation of America Will
Not Pay For
NEC Cor p o ra tion o f America w i ll pay l a bo r and m a t e r ial
expense s fo r co vered i t ems, b u t NE C Corpor a t i o n of A m e r ic a
wi ll not p a y fo r the fo l l o wi ng:
4
1. Remova l or i nstalla t i o n charge s .
2. Costs o f i ni ti a l tec h n i c al adj u s t me nt s (set-up ) , includi n g
adjust m e nt o f user c o ntrol s .
3. Payme n t o f shippi n g a nd relat e d charges i nc ur r ed in
return i n g t he Prod uc t fo r warr a n t y re pair.
How You Can Get Warranty Service
Expres s 5 8 00/FT S e r verCare c us to me rs in t h e co ntine nt a l U.S.
and Ca n a d a have o ne p hone n u mb e r to us e wh en cal l i n g fo r
technic a l suppor t o r hardwa r e re pa ir on t h e ir E xp ress58 0 0 /F T
server. Ca ll s fo r init i a t ing a r e p ai r re q uest c a n b e ma d e
Monday t hr ough Fri d ay fro m 8 AM – 5 PM loc a l time b y
calli n g :
1-866 - 2 69 -1 239
ServerCare Service
When ar r an gi ng for a ha r dware r e p a ir, yo u wi ll sp eak wi t h a
trained te c hnicia n. T he te c h n ic ian wil l d etermin e wh ether y o u
ha ve a har d wa r e or softw a r e failur e a nd t hen wi l l provide y o u
wi th the a p pr op riate s e r vi ce optio n s. I f ap propri a t e, yo u will
be giv e n instruc t i o ns on h o w to r et ur n yo ur CRU p art in a
NECAM s up p lied bo x . You may b e given a r efere nc e number
that yo u should r e t ain for yo ur re co rd s.
If NE C a ut ho r izes o n -s i te s e rvice f o r your r e p a ir, a q u a li fi ed
technic i a n wi ll arri v e a t your sit e the nex t b usiness d ay fr om
the ti m e of disp a t ch. If y o u a re locate d outside o f a serv i c e
covera g e ar ea, tra v e l c ha rges wi l l b e ap plied.
All par t s o r syste ms r et ur ne d to NE C A M must b e accomp a ni e d
wi th an R M A ( Retur n M a terial A ut h o rizatio n) number . To
obtai n a n RM A number f or p roduct r e t ur n, p lease c o nt ac t the
FT Cus t o me r Suppo r t line a t : 1 -8 66-269 - 1 23 9.
NEC Cor p o ra tion o f America m a y require th at yo u pro v i d e the
origi n a l b ill of s a le o r re ceipt a s proof o f purcha s e in or der to
obtai n w a rr anty se r vi c e. Please r e ta in suc h p ro of of purc h a se
wi th yo ur r ecords.
5
Limitation of Damages and Implied Warranties
NEC Cor p o ra tion o f America ' s so le liabil i t y fo r any de f e c ti ve
product i s li mi ted to t h e repair o r r ep laceme n t of the p r od uc t
at our o p ti o n. NE C Co r poratio n o f Americ a s hall no t b e li able
fo r:
1. Damage t o ot he r pr opert y ca u se d by a n y d efects i n this
product , damage s b ased u p o n i nc o nvenie n c e , loss o f us e o f
the pr o d u ct , loss o f t ime or d a ta , c ommerc i a l l o ss; o r
2. Any o t h e r d amages o f any ki n d .
NEC CO R P OR ATION O F AM ER ICA M A K ES NO OTH E R
EXPRES S WA RRAN T Y WI TH RESPE C T TO THIS
PRODU C T . ANY IM P L IED WA R R A NTIES, I N CLUDIN G
BUT NO T LI MITED T O ANY IM P LI ED WARR A N TY O F
MERCHA N T ABILI T Y OR F ITNESS , A RE LIM I TE D IN
DURA T I O N TO TH E TERM O F T H E EXP R E SS
WARRA N T Y STAT E D HEREIN. LI ABILIT Y FO R
CONSE Q U EN TIAL O R IN CI DENTA L D AM AGES UN D ER
ANY WA R R ANTIES I S EXC L U D ED TO TH E E XT ENT
PERMI T T ED BY LAW.
ServerCare Service
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Note: So m e state s a nd p rovinc e s d o no t allo w th e excl u s i on
or limi t a ti on of i n c id ental o r co nsequen t i a l dama g e s , so t he
above l i mi t ation o r e xc lusio n ma y no t ap pl y to you. S ome
states d o not al l o w li mi ta ti ons on h o w lo ng an i m p lied
wa rranty l a sts, so t he ab ove li m i t ation m a y no t app l y t o you.
This w a r r anty g i v e s yo u speci f i c legal r i gh t s, and y o u ma y also
ha ve o ther r i g hts that v ar y fro m s t ate to s t at e and pr o v i nc e to
provinc e .
Note: A l l Produc t s r eturned to N E C Corp o r at io n of A me r i c a
fo r ser vi c e M UST ha v e prior a p p roval. T h is ma y be o b ta i ne d
by call i ng 1-866- 2 6 9- 12 39.
This Pr o d uct is w a r ra nted i n ac c or dance w i th the te r ms o f this
limited wa r ranty. C o nsumer s a r e caut i o ne d that Pr o d uc t
perfor m a nc e i s affecte d b y syst e m co nfigur a t i o n, so f t wa r e , the
applica t i o n, cust o me r da ta, and o p erator c o nt ro l of the s y s tem,
among o t he r fa c tors.
While N E C Co r poratio n of Ame r i c a produc t s ar e consid e r e d to
be co mp a t ib le with m a n y syst e m s , the s p e ci fi c func t i o na l
impleme n ta t io n by t h e c ustomer s of the p r od uct ma y v a r y.
There f o r e , the su i t a b ility o f a pr od uct fo r a speci f i c p ur po se or
applica t i o n must b e deter m i n ed b y the c u s t omer a n d is not
wa rranted b y NEC Co r p oratio n o f Americ a .
For mo r e informa t i o n, telep h o ne 1 -866-2 6 9 -1 239.
ServerCare Service
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It ’ s q uick and con ven i ent to regis t er you r n e w NE C Co rp o ra ti on of Amer i ca
Express5800/ F T Se r ver s o t ha t you’ l l re ce i ve t he fastest se r vi c e a nd s up p or t
we have to of f er .
It ’ s e as y! To registe r o n l ine, just go t o :
http://www. ne cam.com/reg istr ation
ServerCare Service
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460-00001-004
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