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Trademarks
ESMPRO is a trademark of NEC Corporation
Linux is a registered trademark of Linus Torvalds, Inc.
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Windows and Windows 2000 are registered trademarks of Microsoft Corporation.
All product, brand, or trade names used in this publication are the trademarks or registered
trademarks of their respective trademark owners.
PN: 456-01534-005January 2003
Copyright 2001, 2002, 2003
NEC Solutions (America), Inc
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
Contents
Proprietary Notice
Introducing ESMPRO
Functions And Features......................................................................................................1-2
Monitoring ft Server Using ESMPRO Manager.............................................................. 13-4
Monitoring ft Server using ESMPRO Agent ................................................................. 13-27
Index
Contents v
Introducing ESMPRO
! Functions And Features
! Configuration
! System Requirements
! Components
! Services
! Starting/Stopping Services
1
ESMPRO, hereafter referred to as ESMPRO, lets a system administrator
manage remote servers across a network. ESMPRO monitors server hardware
and software configurations, failures, and performance. With log data collected
by ESMPRO, a system administrator can track long-term and short-term
performance, monitor server usage, create graphs to record trends, and check
server failure rates. The administrator can use the information collected to create
more efficient data routing procedures and optimize server usage.
Functions And Features
ESMPRO offers many functions and features for managing remote servers
across a network. These features help the system administrator perform daily
system operation, system extension, and transfer tasks. Some features of
ESMPRO Manager include:
! Hardware and software server configuration
Hardware resources mounted in servers, such as the CPU, memory,
disks, disk arrays, and LAN boards.
Software resources, such as operating system information and drivers
running on each server.
! Server failures
On-screen real-time displays provide the system administrator with
the failure type, location, cause, and suggested corrective action.
Failure data includes hardware failure information such as system
board temperature, memory failure, crashes, and software failure
information.
! Performance
ESMPRO monitors server performance and displays server usage on
the screen and displays information, such as the rate of CPU load,
memory usage, disk usage, and LAN traffic. Usage threshold values
can help the system administrator monitor and prevent server
overloads.
! Maintenance functions (Express5800/ft Server)
ESMPRO provides several unique maintenance functions for the
Express5800/ft Server. These include switching system modules Off
and On and updating firmware in the Express5800/ft Server. Many
maintenance functions may be executed in the online state in which
the system continues normal operation. Express5800/ft Server is
described in Chapter 12 of this guide.
1-2 Introducing ESMPRO
Configuration
ESMPRO consists of a Manager program that runs on a Windows NT 4.0,
Windows 2000, Windows Me, Windows 95 or Windows 98 and an Agent
program that runs on servers you want to manage.
! The Manager collects hardware, software, and firmware information from
Agents connected to the network. The Manager displays Agent
information, failures, and error logs on the screen.
! The Agent monitors server hardware, software, and firmware and
transmits the information over the network to the Manager using SNMP
(Simple Network Management Protocol) or DMI (Desktop Management
Interface). The Agent lets you view system settings and reset some
ESMPRO thresholds locally.
Each managed server must have the Agent installed and running. Using SNMP,
the Agent sends data across the network to the Manager, which collects the
server information. The following figure shows a sample Manager/Agent
Configuration.
Using SNMP, ESMPRO Manager manages the running ESMPRO Agent on the
managed server on the network. Using DMI, it manages ESMPRO Agents
supporting DMI in addition to the other DMI Agents (such as Intel LANDesk
Client Manager).
Introducing ESMPRO 1-3
Windows NT 4.0, Windows 2000, NetWare 4.2, 5.1
[Agent][Agent]
[Manager]
Windows NT 4.0, Windows 2000, Windows 95, Windows 98
Manager/Server Configuration
System Requirements
ESMPRO requires the following hardware and software:
! Manager Hardware
Intel/Windows system
Memory : 20 megabytes (MB) of free memory
Hard Disk Space: 75MB (65MB is required for installing the
program). Also, 10MB is required at installation for creating work
file, in the directory shown by environment variable TEMP.
If environment variable TEMP has not been set, work file will be
created in the appropriate directory, usually in the system directory.
Additional Storage Space: When operating ESMPRO, the following
files are created.
1) Automatic Data Collection
Approximately 40KB per collection
2) Alert information
Approximately 500 bytes per alert
1-4 Introducing ESMPRO
3) Others
Approximately 10MB as the management area per server
registered in the Operation Window.
Network Interface Card
Display: a high-resolution monitor. (Some dialog boxes do not fit on
a display set to 640 x 480 resolution; 800 x 600 resolution is
recommended).
! Manager Software
Operating System : Windows NT 4.0 (Service Pack 3 or later),
Windows 2000, Windows 95 or Windows 98
NT File System (when the Manager is installed on a Windows NT or
Windows 2000 system)
Communications Protocol: TCP/IP (comes standard with Windows
NT, Windows 2000, Windows 95 and Windows 98).
! Agent Hardware
Express5800 series server
! Agent Software (Windows NT/2000)
Operating System : Windows NT 4.0 (Service Pack 3 or later), or
Windows 2000
Communications Protocol : TCP/IP (comes standard with Windows
NT and Windows 2000)
SNMP installed with a community defined
! Agent Software (NetWare)
Operating System : NetWare 4.2, NetWare 5.1
Communication Protocol : IPX or TCP/IP
SNMP loaded with a community defined
Introducing ESMPRO 1-5
! ESMPRO for WebAccess Hardware
Intel/Windows system
Memory : 16MB
Hard Disk space : 10MB
! ESMPRO for WebAccess Software
Web Server
Operating System : Windows NT 4.0
Internet Information Server 2.0
ESMPRO Manager
! ESMPRO OpenView Integration Service Hardware
Intel/Windows system
Memory : 2 megabytes (MB) of free memory
Hard Disk space : 2MB
! ESMPRO OpenView Integration Serviced Software
Operating System : Windows NT 4.0
ESMPRO Manager
HP OpenView NNM for Windows NT version 5.02 or higher.
! ESMPRO Unicenter TNG Integration Service Hardware
Intel/Windows system
Memory : 2 megabytes (MB) of free memory
Hard Disk space : 2MB
Operating System : Windows NT 4.0
ESMPRO Manager
CA Unicenter TNG version 2.2 or higher / CA Unicenter TNG
Framework version 2.2 or higher.
1-6 Introducing ESMPRO
Components
ESMPRO Management Suite is composed of the following applications, tools
and services:
Operation Window
This is the main application that starts when you run the Manager. From here,
you create network maps that reflect the abstract, logical structure or actual
physical location of the networks, sub-networks and servers they represent.
The Manager periodically polls servers in the network and displays them as
icons in the Operation Window. These servers can be servers running Agent
software, as well as servers, hubs, personal computers, and routers in the
network. The color of each icon reflects the status of the server.
Data Viewer
The Data Viewer extends your view down to the component level by displaying
detailed information on a server's hardware and software components.
Graph Viewer
From the Data Viewer, you can open a Graph Viewer that plots statistical and
performance data from the servers.
Alert Viewer
The Alert Viewer displays alert messages that originate in the servers.
MIB Browser
Use the MIB Browser to display, plot, or tabulate the values of data items
defined in the servers SNMP MIB.
Alert Manager
This application lets you determine how ESMPRO responds to alert messages
and Agent events, including whether additional alert messages should be
generated.
Manager Services
Though you do not deal directly with these services, they start automatically
when you start ESMPRO Manager and run in the background to implement
Manager functions.
Introducing ESMPRO 1-7
Services
ESMPRO Agent Services:
On a Windows NT system, Agent services can be stopped and started by the
Services icon in the Control Panel.
In Windows 95, the only way to see which services are running is to press
[Ctrl][Alt][Delete] and view the Close Programs dialog box. You can stop
services from this dialog box, but you can’t start them.
The following services are started by the operating system when an ESMPRO
managed server (running Agent software) is started.
1. Alert Manager ALIVE(S) Service
Sends alert messages using the server management board in the managed
server.
2. Alert Manager Main Service
When the Alert Manager is configured, this service dispatches an alert
message to a predefined destination (such as the ESMPRO Manager, pager,
email or pop-up message at the server). It also sends alert messages to the
NT event log if the Alert Manager is configured to do so.
3. Alert Manager Socket(S) Service
Sends an alert via TCP/IP in-band and out-of-band.
4. ESM Common Service
Monitors environmental sensors and hardware for errors and sends an alert
message when it detects an error.
5. ESM FS (File System) Service
Monitors the drives and keeps track of the free space.
6. ESM LAN Service
Monitors LAN traffic and sends an alert message when the number of errors
exceeds the threshold.
7. ESM Storage Service
Monitors storage devices such as the SCSI and IDE devices and sends an
alert message when the number of errors exceeds the threshold.
8. SNMP Service
The agent has its own MIB enhancement to the standard Windows NT
SNMP service to implement information management.
1-8 Introducing ESMPRO
ESMPRO Manager Services:
The following services are started by the operating system when the ESMPRO
management station (running ESMPRO Manager software) is started.
1. Alert Manager ALIVE(R) Service
Receives out-of-band notification by way of the server management board.
2. Alert Manager Main Service
A main module to deal with schedule management of Alert transfer (Pager,
Fax, E-mail, etc.).
3. Alert Manager Socket(R) Service
Receives the highly reliable Trap (using TCP/IP).
4. ESM Alert Service
Receives SNMP Traps and stores them in the Alert log file which is
displayed in the Alert Viewer.
5. ESM Command Service
A service for periodic Autodiscovery running in the background.
Background Autodiscovery will not be available without this. However, the
foreground AutoDiscovery is available.
6. ESM Remote Map Service
A service to provide consistency of colors of the icons (rmap icon) which
represent the Remote Manager. The color of rmap icon will not change
without this.
7. ESM Base Service
Essential service of ESMPRO, it manages configuration information and the
sending and receiving of SNMP packets.
Introducing ESMPRO 1-9
Starting/Stopping Services
Use the Service Control window to start and stop services related to ESMPRO.
This function is only available in Windows NT.
To launch the Service Control window, select Start/Settings/Control Panel.
Click on the Services icon.
Service column - List of services on your system.
Status column - If the service is currently running you will see Started in the
Status column.
Startup column - Indicates if the service is launched automatically when the
operating system starts (Automatic) or if the service needs to be launched
manually (Manual). Disabled indicates the service is turned off.
Starting and Stopping Services
To start a service manually, select the service and click on Start. The status
changes to Started.
To start or stop a service automatically at start-up, select the service and click on
Startup.
Select Automatic if you want to start the service whenever the operating system
starts up. If you select Manual, you can start the service at the Services window
any time with the Start button.
1-10 Introducing ESMPRO
Operation Window
! Views and Menus
! Starting ESMPRO
! Detecting the Agents with AutoDiscovery
! Customizing the Operation Window
! Advanced Configuration
! Using the MIB Browser
2
The Operation Window displays when you start the ESMPRO Manager. The left
side of the screen contains a list of icons that represent servers in the network.
The right side contains additional details on the highlighted icon.
You can configure the Operation Window in a variety of ways. Typically in the
top level, the servers are shown against a map. The color of the icons indicates
their status. At a quick glance, you can determine the location where a server
has failed.
Views and Menus
Servers running Agent software are displayed as icons in the Tree and
Information Views. The background color of the icons indicates their status. At
a quick glance, you can determine which servers have failed and their locations.
2-2 Operations Window
Tree View - The left side of the screen is the Tree View and contains a list of
icons which represent servers in the network. The Tree View also displays
Neighbor Managers if any are registered. Click on the plus and minus symbols
to expand and contract the list.
Information View - The right side of the screen contains additional details for
the icon highlighted in the Tree View.
Command Menu - provides quick access to ESMPRO functions. To display the
Command menu, click with the right mouse button.
Status Colors in the Default Configuration
The following table shows the status colors default configuration. The default
color codes are green (normal status), red (abnormal), yellow (warning), and
gray (unknown).
IconColorStatusDescription
GreenNormalAll components in the Agent are operating
normally.
RedAbnormalA major error occurred in the Agent.
YellowWarningA minor error occurred in the Agent.
Toolbar
GrayUnknownThe Agent cannot be monitored or
identified because the Agent was not
started, Agent software is not set up, or the
server is down.
The toolbar at the top of the window provides easy access to many functions at
the press of a button.
Upper Map -Clicking on this icon selects the parent icon in
the Tree View for the highlighted child icon.
Cut - surrounds the selected icon with a red bounding box and
stores the icon and its attribute information. Selecting Paste
deletes the old icon and pastes the new icon on the screen.
Note: Enable Edit in the Options Menu must be checked.
Copy - Copy saves the selected icon and its attributes to the
Clipboard. Note: Enable Edit in the Options Menu must be
checked.
Paste - pastes the icon stored on the Clipboard onto the
current map. Note: Enable Edit in the Options Menu must be
checked.
Operations Window 2-3
Paste With a New Name - pastes the contents of the icon
saved in the Clipboard on the selected network map. All
properties except the component name are saved. Note:
Enable Edit in the Options Menu must be checked.
Delete - deletes the selected icon. Note: Enable Edit in the
Options Menu must be checked.
Properties - displays the properties for the selected
component.
Shrink to Fit - reduces the map or icons to fit in the Map or
Information View.
Alias - displays the alternate name for every server. If a server
does not have an alternate name, the server name is displayed.
Search - Displays the Search dialog box where you can search
for a specific component.
Data Viewer - starts the Data Viewer.
Alert Viewer - starts the Alert Viewer
SMS - launches the Microsoft System Management Software
(SMS) program for managing and troubleshooting networked
PCs.
MIB Browser - displays the MIB Browser.
MIF Browser - displays the MIF Browser. For this icon to be
active, ESMPRO MIB must be set on the Function tab in the
Properties tab.
User-defined icon - executes a program of your choosing. (To
configure this button, click on Options/Customize/Tools.)
Help - accesses context sensitive help within the window. To
use this tool, click on the help icon. (The cursor will change to
a question mark.) Click on another icon or menu item to
display a help message for that item. To cancel help when the
cursor looks like a question mark, click on the help icon again.
2-4 Operations Window
Menu Bar
File Menu
Print - Prints the network map.
Properties - Displays the current information collected during AutoDiscover.
The Properties window displays.
New Operation Window - Opens another Operation Window.
Exit - Closes the Operation Window and exits the program.
Edit Menu
Cut - Surrounds the selected icon with a red bounding box and stores the icon
and its attribute information in the Clipboard. When you select Paste, the old
icon is deleted and the new icon is pasted on the screen. Selecting Cancel aborts
the cut operation.
Copy - Saves the selected icon to the Clipboard. The Paste operation pastes the
contents of the Clipboard to the map.
Paste - Copies the icon stored on the Clipboard to the map. Once you paste the
icon, all attribute information is restored, including the IP Address, Host Name,
and SNMP community.
Paste With a New Name - Copies the icon information in the Clipboard to the
screen and allows you to apply a new name.
Delete - Deletes the highlighted icon.
Select All - Selects all icons in the current map.
Rename - Lets you change the name of the selected icon.
Operations Window 2-5
View Menu
Change Icon Type - Lets you change the image of the selected icon. Note: You
cannot change a map icon to a server icon or a server icon to a map icon.
Shrink to Fit - Automatically reduces or enlarges the map or icons to fit in the
Map or Information View.
Toolbar - The Toolbar appears on the screen when this item is checked.
Icon Palette - Displays the Icon Palette where you can add icons to the map. (If
this menu item is grayed out, check Enable Edit in the Options Menu.).
Alias - The alternate name for hosts are displayed when this item is checked.
The alias is defined on the Properties window.
Grid On - Displays a grid on the network map.
Show Map Icons on the Tree - When checked, only map icons display in the
Tree View.
Arrange Icons - Icons are arranged in the Map View by name, alias, and IP
Address.
by name - arranges the icons by name
by alias - arranges the icons by alias. Icons without aliases are arranged by
name.
by IP Address - Icons are arranged by IP address. Icons without an IP
address are placed after the sorted icons.
Auto Arrange - When checked, icons in the Map View are aligned to the
grid. (The grid is configured under Options/Customize/Grid. To view the
grid, select View/Grid On.)
Refresh - Redraws the screen.
2-6Operations Window
Tools Menu
Search - Displays the Search dialog box where you can search for a specific
component.
AutoDiscover - Detects Agents in the network and displays them as icons on
the Map View. AutoDiscover can be run in the foreground or in the background.
Data Viewer - Starts the Data Viewer for the selected icon.
Alert Viewer - Starts the Alert Viewer which displays a list of alert messages.
MIB Browser - Starts the MIB Browser.
MIF Browser - Starts the MIF Browser.
Remote Wake Up Tool - Starts the Remote Wake Up Tool.
SMS - Starts the SMS program, if installed.
PowerChute Plus - Launches the PowerChute Plus application, if installed.
Operations Window 2-7
Options Menu
Enable Edit - When checked, allows you to edit the network map and other
customized items.
Enable Sound - When checked, sound files play when you open the network
map or when the Alert Viewer finds an error. (Sound files for the network are
defined on the Properties window. Sound files for alert messages are defined in
the Alert Viewer.)
(under Customize:)
Environment - Parameters regarding the Operation Window.
My Manager - Settings for the inter-community communications. (My
Manager displays.)
Remote Manager - Parameters regarding the inter-community communication.
(Neighbor Manager displays.)
MIB File - Customize the MIB file.
Icon Type - Creates or modifies icon types that appear in the icon palette.
Tools - Allows you to add, edit, or delete a toolbar button or menu item.
Grid - Sets the distance between grid lines.
Fault Indicators - Specifies the background color of the icon.
Background Color - Specifies the background color of the map.
Refresh - Checks the status of the icons periodically.
2-8Operations Window
Help Menu
Help Topics - Opens the help file.
About Operation Window - Displays the revision number of the Operations
Window and copyright information.
Operations Window 2-9
Starting ESMPRO
To start the ESMPRO Manager, click on ESMPRO Manager from the Start
menu. The Operation Window displays.
Windows NT 4.0/ Windows 95/Window 98
Windows 2000
Note: To start ESMPRO Manager automatically when
Windows NT starts, copy the ESMPRO Manager icon to the
Startup group
The Operation Window looks similar to the next figure. Alert Viewer also starts
and is minimized on the desktop.
2-10Operations Window
Operation Window
Note: To start ESMPRO Manager automatically when
Windows starts, add ESMPRO Manager icon to the Startup
group. (Click on Start/Settings/Taskbar. Select the Start
Menu Program tab).
Detecting the Agents with AutoDiscovery
ESMPRO Manager detects servers in the network as well as other devices such
as routers and personal computers. When servers are found, the Manager
registers them as icons in the Operation Window.
This process of finding servers and registering them in the Operation Window is
called AutoDiscovery. After you install ESMPRO and start the Operation
Window for the first time, you will be asked to start AutoDiscovery.
The following topics will show you how to start AutoDiscovery for the first
time, how to start AutoDiscovery manually at any time, and how to set
AutoDiscovery to run in the background periodically.
Starting AutoDiscovery for the First Time
Initiate AutoDiscovery as follows:
1. Ensure that the SNMP service is running on the Agents.
2. Open the map where you want Agents registered automatically.
3. From the Tools Menu, select AutoDiscovery/Foreground. The
AutoDiscovery screen displays.
4. Select (a network) TCP/IP Hosts. The Address screen displays
Operations Window 2-11
5. Enter the network address and network mask for the network you want to
find. Also enter the value set for the Windows NT server to be detected in
the SNMP Community field. The default is public.
! If you are entering more than one SNMP community name, separate the
names with commas, as in public, xxx.
! If Class A (255.0.0.0) or Class B (255.255.0.0) is specified, the number
of addresses becomes enormous and the AutoDiscovery detection takes
a very long time. If the network in use is Class B, we recommend that
you modify the network address and network mask appropriately and
carry out a partial detection.
! If you want to access the details of AutoDiscovery, press the Details
button and check the following items.
Update properties. To update a server’s properties already set, check
this item.
Discover DMI Agent. To detect DMI agents, check this item.
Restrict the objects. To AutoDiscovery ESMPRO Agents only,
check this item.
Refer to on-line help for more details.
6. Press the Start button. AutoDiscovery is initiated.
7. When AutoDiscovery is finished, press Close. Any Agents detected will
appear on the map as icons.
Note: It is also possible to detect Agents periodically in
the background by specifying the SNMP community name
and the discovery interval in Aut oDis c o very/Background on
Tools Menu.
Starting AutoDiscovery Manually
To start AutoDiscovery manually:
1. Ensure that the SNMP service and SNMP trap service are running on the
Agents. SNMP trap service should not be running on the Manager.
2. Select an icon in the Tree View that represents a network. (In other words,
don’t select a server icon. Select the parent agent.) Agents detected in this
procedure will be placed below this parent icon and also in the Information
View.
3. In the Options Menu, make sure Enable Edit is checked.
4. From the Tools Menu, select AutoDiscovery/Foreground.
2-12 Operations Window
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