NEC Express5800 140Rb-4 User Guide

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ESMPRO Management Suite

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ESMPRO Management Suite

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Proprietary Notice and Liability Disclaimer

The information disclosed in this document, including all designs and related materials, is the valuable property of NEC Solutions (America), Inc. and/or its licensors. NEC Solutions (America), Inc. and/or its licensors, as appropriate, reserve all patent, copyright and other proprietary rights to this document, including all design, manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights are expressly granted to others.

The NEC Solutions (America), Inc. product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each product is dependent upon factors such as system configuration, customer data, and operator control. Since implementation by customers of each product may vary, the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Solutions (America), Inc.

To allow for design and specification improvements, the information in this document is subject to change at any time, without notice. Reproduction of this document or portions thereof without prior written approval of NEC Solutions (America), Inc. is prohibited.

Trademarks

ESMPRO is a trademark of NEC Corporation Linux is a registered trademark of Linus Torvalds, Inc. Red Hat is registered trademark of Red Hat, Inc. Windows and Windows 2000 are registered trademarks of Microsoft Corporation.

All product, brand, or trade names used in this publication are the trademarks or registered

trademarks of their respective trademark owners.

PN: 456-01534-005 January 2003

NEC Solutions (America), Inc

10850 Gold Center Drive, Suite 200,

Rancho Cordova, CA 95670

Proprietary Notice

Introducing ESMPRO

Functions And Features......................................................................................................1-2

Configuration .....................................................................................................................1-3

System Requirements......................................................................................................... 1-4

Components........................................................................................................................1-7

Services..............................................................................................................................1-8

Starting/Stopping Services...............................................................................................1-10

Operation Window

Views and Menus...............................................................................................................2-2

Starting ESMPRO............................................................................................................ 2-10

Detecting the Agents with AutoDiscovery.......................................................................2-11

Customizing the Operation Window................................................................................2-19

Advanced Configuration.................................................................................................. 2-28

Using the MIB Browser...................................................................................................2-36

Data Viewer

Starting the Data Viewer....................................................................................................3-2

Collecting Data...................................................................................................................3-3

Printing Data....................................................................................................................3-10

Setting Local Polling........................................................................................................ 3-13

Thresholds........................................................................................................................3-15

Graph Viewer................................................................................................................... 3-25

Remote Shut Down..........................................................................................................3-30

Remote Wake Up............................................................................................................. 3-31

Setting the Polling Interval...............................................................................................3-33

Data Viewer Menu Bar ....................................................................................................3-33

Alert Viewer

Accessing the Alert Viewer................................................................................................4-2

Message Notification ......................................................................................................... 4-2

Alert Message Details........................................................................................................4-3

Filtering Messages ............................................................................................................. 4-5

Sorting Messages ............................................................................................................... 4-6

Finding Alert Messages......................................................................................................4-6

Forwarding Alert Messages...............................................................................................4-7

Setting Notification Options...............................................................................................4-7

Configuring the Alert Viewer..........................................................................................4-11

Alert Viewer Menu Bar.................................................................................................... 4-12

Alert Viewer ToolBar.......................................................................................................4-14

Contents iii

Alert Manager

Starting Alert Manager.......................................................................................................5-3

Alert Manager Description.................................................................................................5-4

Setup Outline......................................................................................................................5-5

Base Settings and Destinations...........................................................................................5-6

Setting Up at the Agent Outline .......................................................................................5-18

Set up from ESMPRO Manager.......................................................................................5-23

The Agents

Collecting Information .......................................................................................................6-2

Launching the Agent ..........................................................................................................6-3

Changing Agent Settings....................................................................................................6-3

Settings for the Agent for NetWare....................................................................................6-3

Agent for Windows NT / 2000...........................................................................................6-4

Logging - Windows NT....................................................................................................6-21

DMI Agents......................................................................................................................6-21

ESMPRO Agent for Linux

Agent for Linux 6.2 and 7.0 ...............................................................................................7-2

Agent for Linux 7.1..........................................................................................................7-28

WebAccess

Configuration......................................................................................................................8-2

System Requirements.........................................................................................................8-2

Installing WebAccess.........................................................................................................8-3

Running WebAccess...........................................................................................................8-8

ESMPRO for Unicenter TNG

Installing ESMPRO for Unicenter TNG.............................................................................9-3

Running ESMPRO for Unicenter TNG the first time.........................................................9-5

Troubleshooting..................................................................................................................9-9

Other Documents..............................................................................................................9-10

ESMPRO OpenView Integration Service

Getting Started..................................................................................................................10-3

Using ESMPRO OpenView Integration Service..............................................................10-4

Installation........................................................................................................................10-7

Configuration....................................................................................................................10-9

Services...........................................................................................................................10-12

Tivoli Integration

Systems Operation............................................................................................................11-2

System Requirements.......................................................................................................11-2

Installation........................................................................................................................11-3

Configuration....................................................................................................................11-4

iv Contents

Express5800/ft Server (Windows 2000 Operating System)

Introduction......................................................................................................................12-2

Express5800/ft Maintenance............................................................................................12-3

Monitoring ft Server Using Data Viewer.........................................................................12-4

Starting the Data Viewer..................................................................................................12-5

Monitoring ft Server using the ft Server Utility............................................................. 12-37

Express5800/ft Server (Linux Operating System)

Introduction......................................................................................................................13-2

Express5800/ft Maintenance............................................................................................13-3

Monitoring ft Server Using ESMPRO Manager.............................................................. 13-4

Monitoring ft Server using ESMPRO Agent ................................................................. 13-27

Index

Contents v

Introducing ESMPRO

! Functions And Features ! Configuration ! System Requirements ! Components ! Services ! Starting/Stopping Services

ESMPRO, hereafter referred to as ESMPRO, lets a system administrator manage remote servers across a network. ESMPRO monitors server hardware and software configurations, failures, and performance. With log data collected by ESMPRO, a system administrator can track long-term and short-term performance, monitor server usage, create graphs to record trends, and check server failure rates. The administrator can use the information collected to create more efficient data routing procedures and optimize server usage.

Functions And Features

ESMPRO offers many functions and features for managing remote servers across a network. These features help the system administrator perform daily system operation, system extension, and transfer tasks. Some features of ESMPRO Manager include:

! Hardware and software server configuration

 Hardware resources mounted in servers, such as the CPU, memory,

disks, disk arrays, and LAN boards.

 Software resources, such as operating system information and drivers

running on each server.

! Server failures

 On-screen real-time displays provide the system administrator with

the failure type, location, cause, and suggested corrective action.

 Failure data includes hardware failure information such as system

board temperature, memory failure, crashes, and software failure information.

! Performance

 ESMPRO monitors server performance and displays server usage on

the screen and displays information, such as the rate of CPU load, memory usage, disk usage, and LAN traffic. Usage threshold values can help the system administrator monitor and prevent server overloads.

! Maintenance functions (Express5800/ft Server)

 ESMPRO provides several unique maintenance functions for the

Express5800/ft Server. These include switching system modules Off and On and updating firmware in the Express5800/ft Server. Many maintenance functions may be executed in the online state in which the system continues normal operation. Express5800/ft Server is described in Chapter 12 of this guide.

1-2 Introducing ESMPRO

Configuration

ESMPRO consists of a Manager program that runs on a Windows NT 4.0, Windows 2000, Windows Me, Windows 95 or Windows 98 and an Agent program that runs on servers you want to manage.

! The Manager collects hardware, software, and firmware information from

Agents connected to the network. The Manager displays Agent information, failures, and error logs on the screen.

! The Agent monitors server hardware, software, and firmware and

transmits the information over the network to the Manager using SNMP (Simple Network Management Protocol) or DMI (Desktop Management Interface). The Agent lets you view system settings and reset some ESMPRO thresholds locally.

Each managed server must have the Agent installed and running. Using SNMP, the Agent sends data across the network to the Manager, which collects the server information. The following figure shows a sample Manager/Agent Configuration.

Using SNMP, ESMPRO Manager manages the running ESMPRO Agent on the managed server on the network. Using DMI, it manages ESMPRO Agents supporting DMI in addition to the other DMI Agents (such as Intel LANDesk Client Manager).

Introducing ESMPRO 1-3

Windows NT 4.0, Windows 2000, NetWare 4.2, 5.1

[Agent] [Agent]

[Manager]

Windows NT 4.0, Windows 2000, Windows 95, Windows 98

Manager/Server Configuration

System Requirements

ESMPRO requires the following hardware and software:

! Manager Hardware

 Intel/Windows system  Memory : 20 megabytes (MB) of free memory  Hard Disk Space: 75MB (65MB is required for installing the

program). Also, 10MB is required at installation for creating work file, in the directory shown by environment variable TEMP. If environment variable TEMP has not been set, work file will be created in the appropriate directory, usually in the system directory.

 Additional Storage Space: When operating ESMPRO, the following

files are created.

1) Automatic Data Collection

Approximately 40KB per collection

2) Alert information

Approximately 500 bytes per alert

1-4 Introducing ESMPRO

3) Others

Approximately 10MB as the management area per server registered in the Operation Window.

 Network Interface Card  Display: a high-resolution monitor. (Some dialog boxes do not fit on

a display set to 640 x 480 resolution; 800 x 600 resolution is recommended).

! Manager Software

 Operating System : Windows NT 4.0 (Service Pack 3 or later),

Windows 2000, Windows 95 or Windows 98

 NT File System (when the Manager is installed on a Windows NT or

Windows 2000 system)

 Communications Protocol: TCP/IP (comes standard with Windows

NT, Windows 2000, Windows 95 and Windows 98).

! Agent Hardware

 Express5800 series server

! Agent Software (Windows NT/2000)

 Operating System : Windows NT 4.0 (Service Pack 3 or later), or

Windows 2000

 Communications Protocol : TCP/IP (comes standard with Windows

NT and Windows 2000)

 SNMP installed with a community defined

! Agent Software (NetWare)

 Operating System : NetWare 4.2, NetWare 5.1  Communication Protocol : IPX or TCP/IP  SNMP loaded with a community defined

Introducing ESMPRO 1-5

! ESMPRO for WebAccess Hardware

 Intel/Windows system  Memory : 16MB  Hard Disk space : 10MB

! ESMPRO for WebAccess Software

 Web Server  Operating System : Windows NT 4.0  Internet Information Server 2.0  ESMPRO Manager

! ESMPRO OpenView Integration Service Hardware

 Intel/Windows system  Memory : 2 megabytes (MB) of free memory  Hard Disk space : 2MB

! ESMPRO OpenView Integration Serviced Software

 Operating System : Windows NT 4.0  ESMPRO Manager  HP OpenView NNM for Windows NT version 5.02 or higher.

! ESMPRO Unicenter TNG Integration Service Hardware

 Intel/Windows system  Memory : 2 megabytes (MB) of free memory  Hard Disk space : 2MB

! ESMPRO Unicenter TNG Integration Serviced Software

 Operating System : Windows NT 4.0  ESMPRO Manager  CA Unicenter TNG version 2.2 or higher / CA Unicenter TNG

Framework version 2.2 or higher.

1-6 Introducing ESMPRO

Components

ESMPRO Management Suite is composed of the following applications, tools and services:

Operation Window

This is the main application that starts when you run the Manager. From here, you create network maps that reflect the abstract, logical structure or actual physical location of the networks, sub-networks and servers they represent.

The Manager periodically polls servers in the network and displays them as icons in the Operation Window. These servers can be servers running Agent software, as well as servers, hubs, personal computers, and routers in the network. The color of each icon reflects the status of the server.

Data Viewer

The Data Viewer extends your view down to the component level by displaying detailed information on a server's hardware and software components.

Graph Viewer

From the Data Viewer, you can open a Graph Viewer that plots statistical and performance data from the servers.

Alert Viewer

The Alert Viewer displays alert messages that originate in the servers.

MIB Browser

Use the MIB Browser to display, plot, or tabulate the values of data items defined in the servers SNMP MIB.

Alert Manager

This application lets you determine how ESMPRO responds to alert messages and Agent events, including whether additional alert messages should be generated.

Manager Services

Though you do not deal directly with these services, they start automatically when you start ESMPRO Manager and run in the background to implement Manager functions.

Introducing ESMPRO 1-7

Services

ESMPRO Agent Services:

On a Windows NT system, Agent services can be stopped and started by the Services icon in the Control Panel.

In Windows 95, the only way to see which services are running is to press [Ctrl][Alt][Delete] and view the Close Programs dialog box. You can stop services from this dialog box, but you can’t start them.

The following services are started by the operating system when an ESMPRO managed server (running Agent software) is started.

1. Alert Manager ALIVE(S) Service Sends alert messages using the server management board in the managed

server.

2. Alert Manager Main Service

When the Alert Manager is configured, this service dispatches an alert message to a predefined destination (such as the ESMPRO Manager, pager, email or pop-up message at the server). It also sends alert messages to the NT event log if the Alert Manager is configured to do so.

3. Alert Manager Socket(S) Service Sends an alert via TCP/IP in-band and out-of-band.

4. ESM Common Service Monitors environmental sensors and hardware for errors and sends an alert

message when it detects an error.

5. ESM FS (File System) Service Monitors the drives and keeps track of the free space.

6. ESM LAN Service Monitors LAN traffic and sends an alert message when the number of errors

exceeds the threshold.

7. ESM Storage Service

Monitors storage devices such as the SCSI and IDE devices and sends an alert message when the number of errors exceeds the threshold.

8. SNMP Service

The agent has its own MIB enhancement to the standard Windows NT SNMP service to implement information management.

1-8 Introducing ESMPRO

ESMPRO Manager Services:

The following services are started by the operating system when the ESMPRO management station (running ESMPRO Manager software) is started.

1. Alert Manager ALIVE(R) Service

Receives out-of-band notification by way of the server management board.

2. Alert Manager Main Service A main module to deal with schedule management of Alert transfer (Pager,

Fax, E-mail, etc.).

3. Alert Manager Socket(R) Service Receives the highly reliable Trap (using TCP/IP).

4. ESM Alert Service Receives SNMP Traps and stores them in the Alert log file which is

displayed in the Alert Viewer.

5. ESM Command Service A service for periodic Autodiscovery running in the background.

Background Autodiscovery will not be available without this. However, the foreground AutoDiscovery is available.

6. ESM Remote Map Service A service to provide consistency of colors of the icons (rmap icon) which

represent the Remote Manager. The color of rmap icon will not change without this.

7. ESM Base Service Essential service of ESMPRO, it manages configuration information and the

sending and receiving of SNMP packets.

Introducing ESMPRO 1-9

Starting/Stopping Services

Use the Service Control window to start and stop services related to ESMPRO. This function is only available in Windows NT.

To launch the Service Control window, select Start/Settings/Control Panel. Click on the Services icon.

Service column - List of services on your system. Status column - If the service is currently running you will see Started in the

Status column. Startup column - Indicates if the service is launched automatically when the

operating system starts (Automatic) or if the service needs to be launched manually (Manual). Disabled indicates the service is turned off.

Starting and Stopping Services

To start a service manually, select the service and click on Start. The status changes to Started.

To start or stop a service automatically at start-up, select the service and click on Startup.

Select Automatic if you want to start the service whenever the operating system starts up. If you select Manual, you can start the service at the Services window any time with the Start button.

1-10 Introducing ESMPRO

Operation Window

! Views and Menus ! Starting ESMPRO ! Detecting the Agents with AutoDiscovery ! Customizing the Operation Window ! Advanced Configuration ! Using the MIB Browser

The Operation Window displays when you start the ESMPRO Manager. The left side of the screen contains a list of icons that represent servers in the network. The right side contains additional details on the highlighted icon.

You can configure the Operation Window in a variety of ways. Typically in the top level, the servers are shown against a map. The color of the icons indicates their status. At a quick glance, you can determine the location where a server has failed.

Views and Menus

Servers running Agent software are displayed as icons in the Tree and Information Views. The background color of the icons indicates their status. At a quick glance, you can determine which servers have failed and their locations.

2-2 Operations Window

Tree View - The left side of the screen is the Tree View and contains a list of icons which represent servers in the network. The Tree View also displays Neighbor Managers if any are registered. Click on the plus and minus symbols to expand and contract the list.

Information View - The right side of the screen contains additional details for the icon highlighted in the Tree View.

Command Menu - provides quick access to ESMPRO functions. To display the Command menu, click with the right mouse button.

Status Colors in the Default Configuration

The following table shows the status colors default configuration. The default color codes are green (normal status), red (abnormal), yellow (warning), and gray (unknown).

Icon Color Status Description

Green Normal All components in the Agent are operating

normally.

Red Abnormal A major error occurred in the Agent. Yellow Warning A minor error occurred in the Agent.

Toolbar

Gray Unknown The Agent cannot be monitored or

identified because the Agent was not started, Agent software is not set up, or the server is down.

The toolbar at the top of the window provides easy access to many functions at the press of a button.

Upper Map -Clicking on this icon selects the parent icon in the Tree View for the highlighted child icon.

Cut - surrounds the selected icon with a red bounding box and

stores the icon and its attribute information. Selecting Paste deletes the old icon and pastes the new icon on the screen. Note: Enable Edit in the Options Menu must be checked.

Copy - Copy saves the selected icon and its attributes to the

Clipboard. Note: Enable Edit in the Options Menu must be checked.

Paste - pastes the icon stored on the Clipboard onto the current map. Note: Enable Edit in the Options Menu must be checked.

Operations Window 2-3

Paste With a New Name - pastes the contents of the icon saved in the Clipboard on the selected network map. All properties except the component name are saved. Note: Enable Edit in the Options Menu must be checked.

Delete - deletes the selected icon. Note: Enable Edit in the Options Menu must be checked.

Properties - displays the properties for the selected component.

Shrink to Fit - reduces the map or icons to fit in the Map or

Information View.

Alias - displays the alternate name for every server. If a server

does not have an alternate name, the server name is displayed.

Search - Displays the Search dialog box where you can search

for a specific component.

Data Viewer - starts the Data Viewer.

Alert Viewer - starts the Alert Viewer

SMS - launches the Microsoft System Management Software

(SMS) program for managing and troubleshooting networked PCs.

MIB Browser - displays the MIB Browser.

MIF Browser - displays the MIF Browser. For this icon to be

active, ESMPRO MIB must be set on the Function tab in the Properties tab.

User-defined icon - executes a program of your choosing. (To

configure this button, click on Options/Customize/Tools.)

Help - accesses context sensitive help within the window. To

use this tool, click on the help icon. (The cursor will change to a question mark.) Click on another icon or menu item to display a help message for that item. To cancel help when the cursor looks like a question mark, click on the help icon again.

2-4 Operations Window

Menu Bar

File Menu

Print - Prints the network map. Properties - Displays the current information collected during AutoDiscover.

The Properties window displays.

New Operation Window - Opens another Operation Window. Exit - Closes the Operation Window and exits the program.

Edit Menu

Cut - Surrounds the selected icon with a red bounding box and stores the icon and its attribute information in the Clipboard. When you select Paste, the old icon is deleted and the new icon is pasted on the screen. Selecting Cancel aborts the cut operation.

Copy - Saves the selected icon to the Clipboard. The Paste operation pastes the contents of the Clipboard to the map.

Paste - Copies the icon stored on the Clipboard to the map. Once you paste the icon, all attribute information is restored, including the IP Address, Host Name, and SNMP community.

Paste With a New Name - Copies the icon information in the Clipboard to the screen and allows you to apply a new name.

Delete - Deletes the highlighted icon. Select All - Selects all icons in the current map. Rename - Lets you change the name of the selected icon.

Operations Window 2-5

View Menu

Change Icon Type - Lets you change the image of the selected icon. Note: You cannot change a map icon to a server icon or a server icon to a map icon.

Shrink to Fit - Automatically reduces or enlarges the map or icons to fit in the Map or Information View.

Toolbar - The Toolbar appears on the screen when this item is checked. Icon Palette - Displays the Icon Palette where you can add icons to the map. (If

this menu item is grayed out, check Enable Edit in the Options Menu.). Alias - The alternate name for hosts are displayed when this item is checked.

The alias is defined on the Properties window.

Grid On - Displays a grid on the network map. Show Map Icons on the Tree - When checked, only map icons display in the

Tree View. Arrange Icons - Icons are arranged in the Map View by name, alias, and IP

Address.

by name - arranges the icons by name by alias - arranges the icons by alias. Icons without aliases are arranged by

name. by IP Address - Icons are arranged by IP address. Icons without an IP

address are placed after the sorted icons. Auto Arrange - When checked, icons in the Map View are aligned to the

grid. (The grid is configured under Options/Customize/Grid. To view the grid, select View/Grid On.)

Refresh - Redraws the screen.

2-6 Operations Window

Tools Menu

Search - Displays the Search dialog box where you can search for a specific component.

AutoDiscover - Detects Agents in the network and displays them as icons on the Map View. AutoDiscover can be run in the foreground or in the background.

Data Viewer - Starts the Data Viewer for the selected icon. Alert Viewer - Starts the Alert Viewer which displays a list of alert messages. MIB Browser - Starts the MIB Browser. MIF Browser - Starts the MIF Browser. Remote Wake Up Tool - Starts the Remote Wake Up Tool. SMS - Starts the SMS program, if installed. PowerChute Plus - Launches the PowerChute Plus application, if installed.

Operations Window 2-7

Options Menu

Enable Edit - When checked, allows you to edit the network map and other customized items.

Enable Sound - When checked, sound files play when you open the network map or when the Alert Viewer finds an error. (Sound files for the network are defined on the Properties window. Sound files for alert messages are defined in the Alert Viewer.)

(under Customize:)

Environment - Parameters regarding the Operation Window. My Manager - Settings for the inter-community communications. (My

Manager displays.) Remote Manager - Parameters regarding the inter-community communication.

(Neighbor Manager displays.)

MIB File - Customize the MIB file. Icon Type - Creates or modifies icon types that appear in the icon palette. Tools - Allows you to add, edit, or delete a toolbar button or menu item. Grid - Sets the distance between grid lines. Fault Indicators - Specifies the background color of the icon. Background Color - Specifies the background color of the map. Refresh - Checks the status of the icons periodically.

2-8 Operations Window

Help Menu

Help Topics - Opens the help file. About Operation Window - Displays the revision number of the Operations

Window and copyright information.

Operations Window 2-9

Starting ESMPRO

To start the ESMPRO Manager, click on ESMPRO Manager from the Start menu. The Operation Window displays.

Windows NT 4.0/ Windows 95/Window 98

Windows 2000

Note: To start ESMPRO Manager automatically when

Windows NT starts, copy the ESMPRO Manager icon to the Startup group

The Operation Window looks similar to the next figure. Alert Viewer also starts and is minimized on the desktop.

2-10 Operations Window

Operation Window

Note: To start ESMPRO Manager automatically when

Windows starts, add ESMPRO Manager icon to the Startup group. (Click on Start/Settings/Taskbar. Select the Start Menu Program tab).

Detecting the Agents with AutoDiscovery

ESMPRO Manager detects servers in the network as well as other devices such as routers and personal computers. When servers are found, the Manager registers them as icons in the Operation Window.

This process of finding servers and registering them in the Operation Window is called AutoDiscovery. After you install ESMPRO and start the Operation Window for the first time, you will be asked to start AutoDiscovery.

The following topics will show you how to start AutoDiscovery for the first time, how to start AutoDiscovery manually at any time, and how to set AutoDiscovery to run in the background periodically.

Starting AutoDiscovery for the First Time

Initiate AutoDiscovery as follows:

1. Ensure that the SNMP service is running on the Agents.

2. Open the map where you want Agents registered automatically.

3. From the Tools Menu, select AutoDiscovery/Foreground. The

AutoDiscovery screen displays.

4. Select (a network) TCP/IP Hosts. The Address screen displays

Operations Window 2-11

5. Enter the network address and network mask for the network you want to

find. Also enter the value set for the Windows NT server to be detected in the SNMP Community field. The default is public.

! If you are entering more than one SNMP community name, separate the

names with commas, as in public, xxx.

! If Class A (255.0.0.0) or Class B (255.255.0.0) is specified, the number

of addresses becomes enormous and the AutoDiscovery detection takes a very long time. If the network in use is Class B, we recommend that you modify the network address and network mask appropriately and carry out a partial detection.

! If you want to access the details of AutoDiscovery, press the Details

button and check the following items.

 Update properties. To update a server’s properties already set, check

this item.

 Discover DMI Agent. To detect DMI agents, check this item.  Restrict the objects. To AutoDiscovery ESMPRO Agents only,

check this item.

Refer to on-line help for more details.

6. Press the Start button. AutoDiscovery is initiated.

7. When AutoDiscovery is finished, press Close. Any Agents detected will

appear on the map as icons.

Note: It is also possible to detect Agents periodically in

the background by specifying the SNMP community name and the discovery interval in Aut oDis c o very/Background on Tools Menu.

Starting AutoDiscovery Manually

To start AutoDiscovery manually:

1. Ensure that the SNMP service and SNMP trap service are running on the

Agents. SNMP trap service should not be running on the Manager.

2. Select an icon in the Tree View that represents a network. (In other words,

don’t select a server icon. Select the parent agent.) Agents detected in this procedure will be placed below this parent icon and also in the Information View.

3. In the Options Menu, make sure Enable Edit is checked.

4. From the Tools Menu, select AutoDiscovery/Foreground.

2-12 Operations Window

Selecting Foreground will run AutoDiscovery now. Use Background to set up the Manager to rediscover the Agents at specified intervals while running in the background.

5. Select TCP/IP Hosts or NetWare Servers.

6. Continue with instructions for servers running TCP/IP (next section) and

NetWare.

TCP/IP Hosts

If you followed steps 1 through 5 above, the AutoDiscover (TCP/IP Hosts) dialog box appears as shown below.

Note: If you receive the message The Network Address

is not set, you may have selected a server icon. Go up in the

Tree View and select a network icon.

Operations Window 2-13

The Map list box displays networks and servers that are displayed in the tree view of the Operation Window. The following information is also provided:

Status - This column indicates whether or not AutoDiscover has been performed. Not yet indicates that the server appears in the Operation Window but AutoDiscovery has not yet run and so has not yet auto discovered it. Discovering indicates that AutoDiscover is running. Done means that AutoDiscover is finished. Clicking the Start button will start AutoDiscover again. Interrupted indicates that AutoDiscover has been interrupted. Click the Start button to begin AutoDiscover again.

Map - Name of the server or network as it appears on the map. Network Address - Network address of the target network. This can be set by

clicking the Address button. Setting the address is detailed in the next section. Network Mask - Network mask of the target network. This can be set by

clicking the Address button. Setting the address is detailed in the next section. Start and End Addresses - Defines the range of addresses to be discovered.

This can be set by clicking the Address button. Setting the address is detailed in the next section.

Setting the Addresses

1. Click on the Address button in the AutoDiscover window. Address window

displays. The Address window enables you to specify network address, network mask, or specify a range of IP addresses to be discovered.

2. If you know the network address, select the Address and Mask bullet. Then

enter the network IP address (for example 127.123.137.55) and network mask (for example, 255.255.255.0) for the network you want to discover.

You may also enter a range of network addresses. Select the Range bullet and enter first address to search for in the Start Address field. Enter the last address in the End Address field.

2-14 Operations Window

3. Click OK to return to the AutoDiscover TCP/IP window. If you followed the

steps above, you should see on your screen the AutoDiscover (TCP/IP Hosts) dialog box.

Setting the SNMP Community

4. Enter the Community to be searched in the SNMP Community field. To be

detected the managed server and ESMPRO Manager must be in the same community. The default is public.

If you are entering more than one SNMP community name, separate the names with commas, as in public, xxx. If Class C (255.255.255.0) is specified for Network Mask, the time-out period is about 150 seconds. If Class A (255.0.0.0) or Class B (255.255.0.0) is specified, the number of addresses becomes enormous and the automatic detection takes a very long time. If the network in use is Class B, we recommend that you enter the network address and network mask and carry out a partial detection.

Entering the Details

5. Click the Details button to specify advanced settings for AutoDiscovery and

set the following parameters. ICMP ECHO Timeout - The amount of time ESMPRO waits for a

response to ICMP ECHO. Enter a number from 1 to 60 seconds. ICMP ECHO Retry - The number of times ICMP ECHO will be resent

when there is no response. Enter a number from 0 to 10. SNMP Retry - The number of times the SNMP packet is resent when there

is no response from the community. Enter a number from 0 to 10. Start time - If you want AutoDiscover to begin at a future time, specify the

start time. When this field is 0, AutoDiscover begins immediately when you click on OK on the AutoDiscover Background window.

Update Properties - If servers are already displayed in the Information View, their names, attributes, and icon types are updated when this box is checked.

Discover DMI Agents - Check this box to AutoDiscover LANDesk Client Manager systems or Express5800 servers with DMI agents.

Operations Window 2-15

Restrict the objects (server) - When checked, only servers running ESMPRO Agent software are discovered and registered in the Information View. For example, when this box is checked routers and personal computers will not be registered in the Information View.

Restrict the objects (client) - When checked, only clients running ESMPRO Manager are auto discovered.

Register on Temporary Map - When checked, newly discovered components are distinguished from components already discovered.

6. Click OK to close the Details window and save your settings. Then click

Close to close the AutoDiscover window.

2-16 Operations Window

AutoDiscover for NetWare Servers

1. Select a NetWare icon in the Operation Window and select

Tools/AutoDiscover/Foreground/NetWare Servers. The following dialog box displays.

2. In the SNMP Community field, enter the value set for the NetWare Server

you want to find in the SNMP Community field. The default value is public.

3. Click on Details. The Details of AutoDiscover window figure displays.

4. Click OK to close the Details button.

5. Click on the Start button on the AutoDiscover (NetWare Servers) dialog

box.

6. When automatic discovery is finished, click on Close. Any systems detected

appear on the map in the Operations Window as icons. In the future you may want to detect systems periodically in the background by specifying the SNMP community name and the interval in AutoDiscover/Background on Tools Menu.

Operations Window 2-17

Detecting the Agents Automatically

To set up AutoDiscover to run periodically, do the following:

1. From the menu bar, select Tools/AutoDiscover/Background. The following

figure displays.

2. Select Enable Autodiscovering.

3. Enter the SNMP Community for the server to be detected. The default is

public. If you are entering more than one SNMP community name, separate the names with commas, as in public, xxx.

4. Enter the interval at which ESMPRO Manager will try to detect the network.

Once you click on OK, AutoDiscover begins immediately. After AutoDiscover is finished, it will begin again at the interval set here. When the interval is 0, AutoDiscover is performed only once.

5. Click on Details. The Details of AutoDiscover window figure displays. Set

the parameters for your servers following the field descriptions previously described in the section AutoDiscovery TCP/IP, Entering the Details.

6. Click on OK to close the Details window and save your settings.

7. Click on OK on the Background AutoDiscover window.

2-18 Operations Window

Customizing the Operation Window

When you start the ESMPRO Manager for the first time, the Operation Window will look similar to the following:

The Internet and NetWare Server icons always appear in the Tree View. After you run AutoDiscover, servers running Windows NT are listed under the Internet icon. Servers running NetWare are listed under the NetWare Server icon.

Cluster and Rack mount icons may or may not be included in your view. Under the Cluster icon are listed servers that belong to a specific cluster. Under the Rackmount icon are servers that belong to a specific rack.

Expand the Tree View by clicking on the + sign next to an icon. The Operation Window may be customized by:

! Adding a map to the background in the Information to give the viewer an

idea of the geographic location of the servers.

! Changing the names of the icons in the Tree and Information Views to

reflect your network.

! Changing Agent Properties ! Adding an icon manually.

Operations Window 2-19

Adding a Map

To display a map or other graphic in the background of the Information View, specify a graphics (.bmp) file in the background field of the Properties window. To add a background graphic, perform the following procedure.

1. Click on an icon in the Tree View in the location you want to add the map.

This is typically the top most level.

2. Select Properties from the File Menu. The Properties screen displays as

shown in the next figure.

3. Select Background. (Double click on Background.)

4. To make a selection from the available bitmaps, click on the Browse button.

The Graphic-File Selection dialog box appears.

2-20 Operations Window

5. Select a graphics file and click on OK.

6. If you don't see your graphics file in the list, click on Add and use the drop

down list in the Open dialog box to access directories on your computer for bitmap files to add to ESMPRO.

7. Select OK to return to the Properties window. At the Properties window,

click OK again. The graphic you selected now appears in the Information View.

Changing Icon Names

In this procedure, you will change the name of the managed server. This step is not mandatory, but it will make your Tree and Information Views easier to use.

1. In the Tree View, click on an icon below the My Manager icon. (For

example, Internet or NetWare Server.)

2. Select Properties from the File Menu. The following figure displays.

Operations Window 2-21

3. Enter a name in the Name field.

The name field allows up to 63 characters but does not allow spaces. (hyphens and underscores are OK.) This name must be unique among all servers on the Operation Window.

To add an alias, double click on Alias. The alias can be more than one word and need not be unique.

(Other fields on the Properties window are described in the next section Changing Icon Properties).

4. Select OK to return to the Operation Window.

5. If you specified an Alias, you can view the aliases by selecting Alias in the

View Menu.

2-22 Operations Window

Changing Icon Properties

After icons are added during AutoDiscover, you may want to view and edit their properties.

1. Display the command menu by clicking on the icon with the right mouse

button. The command menu differs, depending on the available functions for the icon.

2. Select Properties from the command menu. The following figure displays.

Note: Parameters displayed on the Properties window

differ depending on the icon selected. For example, only the Basic tab displays for top-level icons.

Operations Window 2-23

3. Make changes in the Properties window. Fields are described below.

Properties Basic Tab

Name – The name of this server or network. The top-most level is automatically assigned the name "top" and cannot be changed.

Icon Type Name - The icon that represents the server or network. To change to another icon, see Changing the Icon’s Image located in the Advanced Configuration section of this chapter.

Note: To edit the following items, double click on the

item and make your entries in the dialog boxes that appear. Not all fields described below appear for all icons.

Alias - The alias is displayed in the map view instead of the name when Alias is checked in the View menu.

Network Address - For network icons, specify the address of the network. (for example, 10.0.0.1).

Network Mask - For network icons, specify the mask of the network. (for example, 255.255.255.0).

Administrator – The contact information for the network manager responsible for the equipment. This entry includes name, email address, and phone number.

IP Address - The TCP/IP address assigned by the network administrator. IPX Address - The NetWare server address specified or assigned during

NetWare installation. SNMP Community Name (get) - The community specified during SNMP

installation where alert messages are sent. SNMP Community Name (set) - The community defined during SNMP

installation where alert messages are sent.

OS Type - Operating system. Hardware Type - Equipment type and part number. Manager –The contact information for the manager responsible for the

equipment. Can include name, email address, and phone number. Location - The location of the server or network such as a building name or

floor number. This field is optional. Sound - The name of the wav (sound) file that plays when you double click

on a network or server icon or when the Alert Viewer receives an error from that network or server. Make sure Options/Enable Sound is checked and a sound device is installed.

Background - The graphic file that displays in the background of the Information View in the Operation Window.

2-24 Operations Window

Properties Function Tab

RWU (Remote Wake Up) MAC Address - MAC address of the target system. This field is required when using the Remote Wake Up function.

RWU (Remote Wake Up) IP Broadcast Address - IP broadcast address of the network where the target system is connected. This field is required when using the Remote Wake Up function.

ESMPRO MIB - When the value is ON, this field indicates the ESMPRO Agent is installed on the server. If both ESMPRO MIB and DMI are OFF or blank, ESMPRO MIB is assumed to be ON.

DMI - Indicates that the Agent supports DMI. This value is turned on automatically when you select Discover DMI Agents in the AutoDiscover [TCP/IP Hosts] dialog box (Details button). When set to ON, the MIF Browser is enabled. Also, when DMI is ON, you may also want to set Watch DMI Event to ON at the WatchState tab.

Properties WatchState Tab

Watch Server Status - Indicates whether or not the server is monitored periodically. When set ON, the server is monitored at the rate specified in the next field: Server Status Polling Interval. If this item is left unchecked, the Agent is not monitored and its icon appears green indicating a normal status.

Operations Window 2-25

Server Status Polling Interval (min) - The status of the server is updated at the interval specified here. The unit is minutes and the interval must be a whole number. The smallest interval you can enter is 1 minute. If left blank or set to 0, the interval is 1 minute.

Watch DMI Event - Indicates whether or not the server is monitored periodically for DMI events. When set to ON, DMI events are monitored at the rate specified in the previous field: Server Status Polling Interval. DMI events are displayed in the Alert Viewer. To be valid, you must set DMI to ON at the Function tab.

If this item is OFF, the Agent is not monitored and its icon appears green indicating a normal status.

Detect Server Down - Set this item if you want to be notified by alert message when the monitored server doesn’t respond to the Manager. If this item is set ON, the Watch Server Status field must also be set ON.

2-26 Operations Window

Manually Adding, Deleting, and Moving Icons

Adding an icon

1. From the View Menu, select the Icon Palette. If it is already running, press

[Alt] [Tab] to access it.

2. Click on the icon in the palette that best represents the Agent. If none of the

icons are suitable, you can modify the standard ones or create your own.

3. If you're adding only one icon, ensure that Once is selected. To add more

than one icon, select Continuance.

4. Move your cursor to the Information View. Notice that the cursor looks like

a square view finder. Press the mouse button to deposit the icon.

5. The Properties window immediately appears. Enter the appropriate

information for the server or map being created. Use the on-line help for a description of the fields.

6. When you finish, press OK and close the Properties window. The icon is

automatically added to the Tree View.

7. If you selected Continuance in step #3, press the mouse button to deposit

another icon. When you're finished adding icons, click on the arrow in the Icon Palette.

Operations Window 2-27

Deleting an icon

Select the icon and choose Delete from the Edit Menu. If your attempt is denied, make sure that Enable Edit is selected in the Options Menu.

Moving an icon

Move an icon in the Information View by dragging on it with the mouse.

Advanced Configuration

Here are additional ways you can customize the Operation Window.

! Changing the default status colors ! Changing an Icon's Image ! Creating an Icon Type ! Changing the Command Menu that appears when you click on the right

mouse button.

! Setting up Inter-Manager Communication ! Using the MIB Browser.

Changing Default Status Colors

You can view and change the status colors by selecting Options/Customize/Fault Indicators from the menu bar. A screen similar to the following appears. It shows you the current color code for normal, abnormal, warning and unknown status. The default color code (as shown in the next figure) is green (normal status), red (an error occurred), yellow (a warning message was issued), and gray (server status is unknown).

To change the default colors:

1. Click on the Change button. The following screen displays.

2. Click on a color in the Basic or Custom Colors section.

3. Click on OK.

2-28 Operations Window

Changing the Icon's Image

You can only change a map icon to another map icon or change a server icon to another server icon. You can determine which is a map icon and which is a server icon from the Icon Type window. Icons under Map (city, factory, building and floor) are map icons. Full tower is a server and appears under the server icon. A floor icon can change to a building icon but cannot be changed to a full tower icon.

1. Highlight the icon you want to change in the Information View.

2. Ensure that Icon Palette is selected in the View Menu.

3. Select Change Icon Type from the Edit Menu.

4. Ensure that the Icon Palette is visible. You may have to press [ALT][TAB]

to display it again.

5. Click on an icon in the Icon Palette. The old icon changes to the new one

selected.

Creating an Icon Type

You can create your own icon types and add them to the Icon Palette.

1. From the Options Menu, select Customize and Icon Type.

2. Highlight an icon.

Operations Window 2-29

Icons are listed hierarchically and by type. The new icon type will be placed under the one you highlight here.

There are several factors to consider when deciding where to add icons. First of all, the Properties window for the new icon will be based on the parent icon. Secondly, the icon's image can be changed later once they have been added to the map, but they can only be changed to another icon in the same group (that is, map or server).

3. Click on Add.

4. Enter a name for the new icon.

5. Click on Edit. The Icon Types Properties window displays. (See the next

figure). Select the Bitmap tab.

2-30 Operations Window

6. You can select one of the graphics and select OK. To specify your own

bitmap, click on the Add button. Then enter the drive, path and filename for your bitmap.

7. Select Open and the new bitmap file appears in the window with the existing

bitmaps. The icon appears in the Icon Palette when the Operation Window is restarted

Changing the Command Menu

These procedures will show you how to edit the Command (right mouse button) menu for an icon type. Once these changes are made to the icon type, new icons created with the icon type have the new Command menu. Command menus for icons created previously remain unchanged.

Command Menu

Operations Window 2-31

1. From the Options Menu, select Customize and Icon Type.

2. Highlight the icon type you want to change.

3. Click on Edit. The Icon Type Properties window displays. (See next figure.)

On the Command tab, the Menu Item list shows you all the items that appear in the Command menu for this icon type.

2-32 Operations Window

To add an item to the Command menu:

1. Click on Add.

2. In the Text field, enter the new text you want to appear in the Command

menu.

3. Enter the command that starts the program in the Command field.

4. Enter any arguments needed to run the program in the Argument field. (This

field is optional.)

5. If you select Action for Double Click, the item highlighted in the Menu Item

list will run when you double click on this icon type in the Information View. For example, if you highlight Properties in the list and check the box Action for Double Click, then anytime you double click on a city icon in the Information View, the Properties dialog box will display.

6. Items in the Command Menu will appear in the order in which they appear

here in the Menu Item list. If you want to change the order, highlight an item and then move it by clicking on the Up or Down buttons.

To delete an item from the Command menu:

1. Click on the Menu Item.

2. Click on Remove. Items that you have added can be deleted with the

Remove button. Standard items like Open and Properties can be eliminated by checking the Invisible check box.

Setting Up Inter-Manager Communication

These settings define the exchange of information between Managers on maps and agents registered in the remote manager.

To establish the inter-Manager communication, you must specify the following.

! My Manager ! Neighbor Managers ! Routing ! Access rights ! Notification options.

My Manager

Inter-Manager communication requires that each Manager have a unique name. Define My Manager as follows.

1. From the Options Menu of the Operation Window, select Customize and

then My Manager.

Operations Window 2-33

2. Set parameter for each field. Details are available in the on-line help.

Neighbor Managers

The Neighbor Manager communicates directly with My Manager. The setting for the Neighbor Manager allows managers not registered as Neighbor Managers to communicate via the Neighbor Manager. Define the Neighbor Manager as follows.

1. From the Options Menu, select Customize/Remote Manager.

2. Select Neighbor Manager.

3. Click on the Add or Properties button. The following window appears.

4. Enter the appropriate information in each field. Field details are available

from the on-line help.

2-34 Operations Window

Routing

Inter-Manager communication to managers not directly connected (not neighboring) requires routing tables. Set up routing paths as follows.

1. From the Options Menu, select Customize/Remote Manager.

2. Select the Routing tab and press the Add or Properties button.

3. Set the parameters for each field. Help is available from on-line help.

Access Rights

Defines read-only access or read/write access for inter-Manager communication from a specific Manager.

1. From the Options Menu, select Customize/Remote Manager.

2. Select the Access Permission tab and press the Add or Properties button.

3. Enter the appropriate information in each field. Details about field entries

are available in the On-line help.

Notification Options

Define notification options as follows.

1. From the Options Menu, select Customize/Remote Manager.

2. Select the Notification Event tab and press the Add or Properties button.

Operations Window 2-35

3. Fill in the appropriate information for each field. Details on field entries is

available in the on-line help.

Using the MIB Browser

The MIB Browser allows you to monitor server variables at specified time intervals.

1 Select MIB Browser from the Tools Menu or press MIB Browser icon on

the Toolbar

2 Select the destination Agent from the Manager Name and Component drop-

down lists. The Manager Name refers to the name specified in the My Manager window

(From the menu bar, select Options/Customize/My Manager). Component is the type of device being managed, where host specifies a computer system. The field adjacent to Component specifies the name of the component being managed, for example, the name of a server.

3 Specify the MIBs to be retrieved. You can specify several OIDs at one time.

When the OID is not the last one in the directory, all entries under the OID are also selected.

4 Set the interval of retrieval. When interval is 0, the MIB Browser retrieves

just once.

5 Leave the output style on Text. Other selections in the list are future

enhancements and are not available now.

6 Press to start collection.

2-36 Operations Window

Note: When the version of the MSVCRT40.DLL file

which is in the Windows\System directory is different between Managers engaged in inter-Manager communication, the retrieved time is sometimes not correct. If this occurs, please replace MSVCRT40.DLL so that all versions of the file are the same.

Installing a Vendor Extension MIB

The Operation Window allows you to install a vendor extension MIB.

1. From the menu bar, select Options/Customize/MIB File. The following

figure displays.

2. In the MIB File Operation window, click on the Browse button to search the

directory for the MIB file you wish to install.

3. Highlight the MIB File and click on the Open button. This returns you to the

MIB File Operation window where you will see the new MIB File in the Embedded MIB list.

The new MIB is now accessible in the MIB Browser via the Enterprise button. Click on the Enterprise button and the new MIB appears in the left most list of MIBs.

Operations Window 2-37

2-38 Operations Window

Data Viewer

! Starting the Data Viewer ! Collecting Data ! Printing Data ! Setting Local Polling ! Thresholds ! Graph Viewer ! Remote Shut Down

! Remote Wake Up ! Setting the Polling Interval ! Data Viewer Menu Bar

The Data Viewer lets you check hardware and software features on servers and desktops that are monitored by ESMPRO Manager.

The left pane contains a directory of categories for the server or desktop. Click on + to expand the directory and - to contract it. Highlighting a category displays information in the right pane.

In the tree view you may see one or two major folders labeled (ESMPRO MIB) and (DMI). Folders under ESMPRO MIB contain information from the SNMP agent. If there is also DMI agent software on that server, you will see another major folder labeled (DMI) which contains information from the DMI agent.

If the tree view is empty, or if you don't see the ESMPRO MIB or DMI folders, return to the Operation Window and make sure that ESMPRO MIB and DMI are checked in the Properties dialog box. (Right click on the server icon on the Operations Window and select Properties.)

Starting the Data Viewer

To start the Data Viewer:

1. From the ESMPRO Manager Operation Window, select an Agent icon.

2. Select any one of the following:

! Data Viewer from the Tools menu ! Data Viewer icon in the toolbar

3-2 Data Viewer

! Data Viewer from the Command menu (displays when you right click on

the server or desktop icon).

Note: If the Data Viewer icon is grayed out or if it

doesn't appear in the Command menu, the icon you selected was detected as a system on the network but is not running Agent software. If the Agent software was installed, check the addresses of the destination traps on the server. Also, be sure the trap service is running on the server.

At times it may appear that your system is hung while discovering a new Data Viewer tree for your server. The discovery process is still active, but due to the traffic on your network or resource limitations on the Managers workstation, the system appears to have slowed down or hung. Do not reboot the system. As long as you don't have an error message the system is still working.

Collecting Data

While the Data Viewer is running, data from a server is periodically collected and displayed on the numerous Data Viewer screens. In addition, if you want to save the data for future use, you must go to the Tools menu and set up automatic data collection and the Statistical Data Saving Mode. These steps are described in the following sections.

Setting up Automatic Data Collection

To set up automatic data collection, do the following:

1. Select Automatic Data Collection Setting from the Tools Menu.

2. Verify your Agent is in the Collecting Servers list.

To add a server, highlight one or more servers in the All Servers list. Then click on the Add button.

Data Viewer 3-3

3. Specify collection cycles by selecting a frequency, day, month, and time.

When the frequency is every month, you can set the day of the month and hour.

When the frequency is every week, you can set the day of the week and hour.

When the frequency is every day, you can set the hour.

When the frequency is every hour, you can set minutes.

When the frequency is every 30 minutes, you can set minutes.

4. Enter a value of up to 100 in the Overwrite Data Older than field to specify

how many days the data is saved before being overwritten with new data.

5. Press OK to accept the settings and start data collection.

The server icon in the Information View of the Operation Window changes to show a graph within the icon. This indicates that the Manager is storing statistical data on the server. For example, you may see these icons in the Information View when their parent icon is selected in the Tree View.

3-4 Data Viewer

data is being stored

data is not being stored

Proceed to the next section and indicate the file format in the Statistical Data Saving Mode window for the saved data.

Statistical Data Saving Mode

From the Tools menu, select Statistical Data Saving Mode. The following figure displays. Indicate a file format for the saved data.

Local File - Saves the statistical data in a text file. The name of the file is the name of the server and the extension is .DAT. You can find the file in the directory: \Program Files\ESMPRO\ ESMWORK\ESM.

ODBC - Saves the statistical data in a database that supports Open Database Connectivity (ODBC) interface. To use this mode, set up your database software to use the same Data Source Name as you entered here.

No matter which format you use, before data is stored you must set up automatic data collection as described in the previous section.

Setting Up the ODBC Interface

In this procedure you will specify ODBC data collection in ESMPRO and enter matching information in the database.

1. From the Data Viewer, select Statistical Data Saving Mode from the Tools

menu.

2. Select ODBC and enter an ODBC Data Source Name.

3. Click OK to save the setting and close the window.

Error! Bookmark not defined.

Data Viewer 3-5

Next, set up your data base for ODBC collection as follows:

1. Install and configure the ODBC drive for your particular database.

2. Set the environment in ODBC using the same Data Source Name you

entered on the Statistical Data Saving Mode screen in ESMPRO.

3. In your database manager software, create a database template or table with

the following fields. DataName - Saves the data name collected, for example, ABC Network

Board.

DataKind - Stores the data type collected, for example, Total Send Packets.

GetTime - Stores the date and time (timestamp) of data collection in a

DateTime field.

GetValue - Saves integer data collected.

DataType - Saves the data type that was collected as an integer, for

example, absolute value data. When the data value is 1, the data type is registered as percentage. Otherwise, the data type is registered as an absolute value.

4. Save the database.

5. Enter the name of this database into your ODBC driver's settings where

appropriate.

Types of Data Collected

When automatic data collection is set up, the Data Viewer stores the following data in files or in a database.

! IIS ! Miscellaneous ! Network Information ! Storage Information ! System Board (CPU and memory information)

IIS Information

IIS FTP: Total Bytes Received IIS FTP: Total Bytes Sent IIS FTP: Total Files Received IIS FTP: Total Files Sent IIS FTP: Current Anonymous Users IIS FTP: Current NonAnonymous Users IIS FTP: Total Anonymous Users

3-6 Data Viewer

IIS FTP: Total NonAnonymous Users IIS FTP: Max Anonymous Users IIS FTP: Max NonAnonymous Users IIS FTP: Current Connections IIS FTP: Max Connections IIS FTP: Connection Attempts IIS FTP: Logon Attempts IIS HTTP: Total Bytes Received IIS HTTP: Total Bytes Sent IIS HTTP: Total Files Sent IIS HTTP: Current Anonymous User IIS HTTP: Current NonAnonymous User IIS HTTP: Total Anonymous User IIS HTTP: Total NonAnonymous User IIS HTTP: Max Anonymous User IIS HTTP: Max NonAnonymous User IIS HTTP: Current Connections IIS HTTP: Max Connections IIS HTTP: Connection Attempts IIS HTTP: Logon Attempts IIS HTTP: Total Gets IIS HTTP: Total Posts IIS HTTP: Total Heads IIS HTTP: Total Others IIS HTTP: Total BGI Requests IIS HTTP: Total Not Found Errors IIS GOPHER: Total Bytes Received IIS GOPHER: Total Bytes Sent IIS GOPHER: Total Files Sent IIS GOPHER: Total Directory Sent IIS GOPHER: Total Searches Done IIS GOPHER: Current Anonymous Users IIS GOPHER: Current NonAnonymous Users IIS GOPHER: Total Anonymous Users IIS GOPHER: Total NonAnonymous Users IIS GOPHER: Max Anonymous Users IIS GOPHER: Max NonAnonymous Users IIS GOPHER: Current Connections IIS GOPHER: Max Connections IIS GOPHER: Connection Attempts IIS GOPHER: Logon Attempts IIS GOPHER: Aborted Connections

Data Viewer 3-7

Network Information

Received Total Octets Received Total Packets Received Unicast Packets Received Non-Unicast Packets Received Packets Disposed Received Error Packets Received Undefined Protocols Transmitted Total Octets Transmitted Total Packets Transmitted Unicast Packets Transmitted Non-Unicast Packets Transmitted Packets Disposed Transmitted Error Packets Transmitted Queue length Received Alignment Errors Received FCS Errors Received Excessive Frames Received Additional Errors Transmitted Carrier Sense Errors Transmitted Late Collisions Transmitted Excess Collisions Transmitted Multi-Collision Frames Transmitted Single-Collision Frames Transmitted Delayed Frames Transmitted Additional Errors Line Errors Burst Errors AC Errors Abort Transmitted Errors Internal Errors Lost Frame Errors Frame Copied Errors Token Errors Frequency Errors Transmitted total bytes Received total bytes Total transmit errors Total receive errors Total host errors Total wire errors

3-8 Data Viewer

Storage Information

IDE Hardware Reset Errors IDE Software Reset Errors IDE Time Out Errors IDE Invalid Interrupt error SCSI Time-Out Errors SCSI Controller Errors Device Read Error Device Write error Device seek error Device track Errors Device format Errors Defect List Errors Device Parity Errors Device Phase Errors Device Misc Error Device Recovered Seek Errors Device Recovered Track Errors Device Recovered Data with ECC Device Recovered Data without ECC Device Recovered Misc Errors Device Used Spare Blocks Device Read Sectors Device Write Sectors IDE Over-Run Errors IDE Controller Errors SCSI Selection Time-Out Errors SCSI Medium Errors SCSI Hardware Errors SCSI Command Reject Errors SCSI Recovered Errors Used Capacity (KB) Used Clusters Free Logical Drive Size (KB)

System Board (CPU and memory information)

CPU load (%) Rate of CPU load - 1 min Rate of CPU load - 5 min Rate of CPU load - 30 min Rate of CPU load - 1 hour Rate of CPU load - 1 day Rate of CPU load - 1 week Rate of each CPU load - 1 min Rate of each CPU load - 5 min Rate of each CPU load - 30 min Rate of each CPU load - 1 hour

Data Viewer 3-9

Rate of each CPU load - 1 day Rate of each CPU load - 1 week User Mode (%) Privileged Mode (%) Correctable Error Uncorrectable Error Physical Memory Available (KB) Physical Memory Currently Used (KB) Physical Memory Currently Used (%) Page File Available (KB) Page File Currently Used (KB) Page File Percent Used (%)

Miscellaneous

The following data is also collected during automatic data collection. When you select All as the report type, all the data listed on this page as well the miscellaneous data listed here is printed.

Number of processes Number of threads Temperature (F) Voltage (mV) Fan speed

Printing Data

In this section, you will learn how to print the data stored through Automatic Data Collection.

1. To print statistical data, select Print Statistical Data from the Tools Menu.

2. Select a form in the Form Name field on the Print Statistical Data screen.

Data to be printed in the report is indicated with icons in the Optional Statistical Items list box.

Indicates that the data will be represented by text.

Indicates the data will be shown as a graph. When Graph is selected,

then Graph Type indicates either Line or Step.

Text and graph are printed on separate sheets.

3-10 Data Viewer

3. Make changes to the list of Statistical Items if desired.

To include data in the report, highlight it and check Text or Graph or both. If you select Graph, you can also select Line or Step for the graph type.

To remove data from the report, highlight it and make sure Text and Graph are unchecked.

4. Select Print.

Creating a New Report Form

1. Select on the Print Statistical Data screen.

Data Viewer 3-11

2. Enter the name of the new form and select OK.

3. In this step, you will select the data you want to appear on the form and

indicate whether you want it to appear as text or graph or both. Highlight the data you want to see on the report. Click on Text or Graph or

both to indicate whether you want the data it to appear as text or in a graph. An icon appears next to the data item in the list.

If you chose Graph, select Line or Step.

4. Select OK.

Copying a Form

1. Select the form you want to copy in the Form Name field in the Print

Statistical Data screen.

2. Select .

3. Enter the name of the new form.

4. Highlight the data you want on the report. Click on text or graph or both.

If you chose Graph, select the Line or Step.

5. Select OK.

3-12 Data Viewer

Deleting a Form

1. Select a report form in the Form Name field in the Print Statistical Data

screen.

2. Select .

Setting Local Polling

The Local Polling window allows you to monitor data that has an Integer attribute. The first column displays the status. A pair of glasses in the Mode column shows that Enable Polling has been checked. (More on this setting later.) Use these instructions to set or change the monitoring data and threshold levels.

Data Viewer 3-13

Configuring Local Polling

1. From the Tree View in the Data Viewer, select Local Polling. The Local

Polling screen displays.

2. Select a row in the Polling Target list and click on the Configure button. The

next figure displays.

3. Specify the OID in Item field. OIDs are selectable from the Browse button.

Note that not all OIDs that are displayed with the Browse button are available.

Note: In Item field, enter OID including Index.

When entering using the Browse button, where Index needs to be specified is shown by "Transmitted Error Packets.[%index%]" in the comment column.

When these OIDs are selected, character strings ending with "." such as "1.3.6.1.2.1.10." are set in the item field. Enter the index value after".".

4. Check the Enable Polling check box.

5. Set duration and interval. When duration is 0, polling is continuous.

6. Set threshold limits and reset values for the OID. In addition to the text entry

boxes, you can set the threshold using the sliding bars to the right.

7. Check Enable Sending Trap. This issues a trap corresponding to the current

threshold settings.

8. Click on OK. You will see the OID listed in the Local Polling window. If

you checked Enable Polling, a pair of glasses icon appears in the Mode column.

3-14 Data Viewer

Deleting an Item in the Local Polling List

1. Select a row in the Polling Target list and select the Reset button.

Thresholds

Thresholds determine the status of the monitored servers and generate alert messages that appear in the Alert Viewer.

Threshold limits are set in the Data Viewer and in the Agent. In the Data Viewer, begin by clicking on the threshold button next to the parameter you want to set. The instructions in the following paragraphs show you how to enter limits and reset values in the dialog boxes.

You can also set these thresholds in the Agent.

Data Viewer 3-15

Threshold Limits

When a parameter exceeds the threshold limit an alert message appears in the Alert Viewer. The corresponding icons in the Data Viewer and Operation Window turn red or yellow to show the warning or abnormal alert status. (The default colors red, yellow, and green are assumed here.)

The alert status returns to normal when the parameter falls below the reset value. A recover message appears in the Alert Viewer and the icons in the Data Viewer and Operation Window return to green.

Fatal and Warning Limits

Most parameters have two limits (Fatal and Warning or Major and Minor) and a reset value for each limit. When the parameter exceeds the Warning limit, a warning alert message (such as, CPU Load Warning) appears in the Alert Viewer. The Agent's icon in the Operation Window and the appropriate folder icon in the Data Viewer turn yellow to indicate the abnormal status.

The status continues to be Abnormal until it falls below the Warning Reset value when the status returns to normal. A warning recover message (such as CPU Warning Recover) appears in the Alert Viewer and the icons in the Data Viewer and Operation Window return to green.

The Fatal limit is similar. As the parameter increases and reaches the fatal limit, an error message displays in the Alert Viewer (such as, CPU Load Error). Icons in the Data Viewer and Operation Window change to red to indicate the warning status.

When the parameter falls below the Fatal reset, the status is reset from Warning to Abnormal and an Error Recover message displays in the Alert Viewer. Icons change to yellow since the parameter still exceeds the Warning limit. Status is normal when the value falls below the Warning reset value.

3-16 Data Viewer

System Shutdown

ESMPRO Manager automatically shuts down a managed server when a fatal or major threshold is exceeded for temperature or voltage.

If the default threshold is changed to a value within its normal operation range, you may see the following message:

Your designated threshold value makes the current temperature an abnormal value. Therefore the server is going to shutdown. Do you really want to launch this process?

You can cancel the shutdown by selecting Cancel within 60 seconds. Shutdown is aborted and you can modify Agent settings if necessary.

Setting Threshold Limits

You can set threshold limits for:

! Server temperature (Enclosure folder) ! Voltage (Enclosure folder) ! Rate of CPU load (System folder: CPU Information and Total CPU

Information)

! Number of SCSI errors (Storage folder: SCSI Specific or SCSI Errors) ! Number of IDE errors (Storage folder) ! Number of hard disk errors (Storage folder) ! Used Capacity, that is, the percentage of disk used (File System folder:

General screen)

! Used Spare Blocks (Storage, General).

Temperature Thresholds

Threshold limits for temperature are specified on the following screens. You access these screens by selecting the threshold button on the temperature screen in the Enclosure folder.

You can set two upper limits (Major Upper and Minor Upper) and two lower limits (Major Lower and Minor Lower) as well as reset values for all four limits.

Data Viewer 3-17

1 Check Enable Threshold to make these settings effective now. Leaving it

unchecked stores your settings for future use and no alert messages for temperature will be sent.

2 Set major and minor limits and reset values in the text entry fields or on the

sliding bar. The Upper Threshold block is for high temperature limits. Low temperature limits and reset values are defined in the Lower Threshold block.

3 Click on OK.

You can also increase and decrease values by clicking on the buttons.

3-18 Data Viewer

Voltage Thresholds

To set voltage threshold limits, select the threshold button on the voltage screen in the Enclosure folder.

Data Viewer 3-19

CPU Load Thresholds

To set threshold limits for CPU load, select the threshold button on one of

the CPU screens in the System folder. You can set two limits (major and minor) and two resets. Enter these values in

the text entry fields or use the sliding bar.

1. Check Enable Threshold to make these settings effective now. Leaving it

unchecked stores your settings for future use and no alert messages for CPU load thresholds will be sent.

2. Set the monitoring interval. This determines how often the parameter is

monitored.

3. Set Major and Minor limits and reset values in the text entry fields or on the

sliding bar.

4. Click on OK.

3-20 Data Viewer

SCSI Errors

When the number of errors reaches the threshold limit, the Agent changes the status of the device and sends an alert message to the Manager. Alert messages are displayed in the Alert Viewer.

SCSI Specific or SCSI Errors screen in the Storage folder.

1. Check Enable Threshold to make these settings effective now. Leaving it

2. Select the type of error in the list.

3. Enter the number of fatal (and warning) limits in the Fatal (or Warning)

4. Click on OK.

To set threshold limits for SCSI errors, select the threshold button on the

unchecked stores your settings for future use and no alert messages for SCSI errors will be sent.

fields. This is the number of errors that generate a fatal (or warning) alert message and changes the status of the monitored Agent to Abnormal or Warning.

Data Viewer 3-21

IDE Errors

When the number of errors reaches the threshold limit, the Agent changes the status of the device and sends an alert message to the Manager. Alert messages are displayed in the Alert Viewer.

To set threshold limits for IDE errors, select the threshold button on one of

the IDE screens in the Storage folder.

1. Check Enable Threshold to make these settings effective now. Leaving it

unchecked stores your settings for future use and no alert messages for IDE errors will be sent.

2. Select the type of error in the list.

3. Enter the number of fatal (and warning) limits in the Fatal (or Warning)

fields. This is the number of errors that generate a fatal (or warning) alert message and changes the status to Abnormal or Warning.

4. Click on OK.

Hard Disk

When the number of errors reaches the threshold limit, the Agent changes the status of the Agent and sends an alert message to the Manager. Alert messages are displayed in the Alert Viewer.

To set threshold limits for hard disk errors, select the threshold button on

the hard disk screen in the Storage folder.

3-22 Data Viewer

Error! Bookmark not defined.

1. Check Enable Threshold to make these settings effective now. Leaving it

unchecked stores your settings for future use and no alert messages for hard disk errors will be sent.

2. Enter the number of fatal (and warning) limits in the Fatal (or Warning)

fields. This is the number of errors that generate a fatal (or warning) alert message and changes the status to Abnormal or Warning.

3. Click on OK.

Error! Bookmark not defined.

Data Viewer 3-23

Used Capacity Thresholds

To set threshold limits for used capacity, select the threshold button on the

General screen of a drive in the File System folder. When the amount of used disk capacity reaches the threshold limit, the Agent

changes the status of the device and sends an alert message to the Manager. For used capacity, you can set two limits (major and minor) and two resets.

Enter these values in the text entry fields or use the sliding bar.

1. Check Enable Threshold to make these settings effective now. Leaving it

unchecked stores your settings for future use and no alert messages for used capacity will be sent.

2. Select the units you prefer (percentage or bytes). If you choose bytes, select

kilobytes (KB) or megabytes (MB).

3. Set Fatal and Warning limits and reset values in the text entry fields or on

the sliding bar. (More on using the sliding bar.)

4. Click on OK.

3-24 Data Viewer

Graph Viewer

The Data Viewer creates real-time graphs in the Graph Viewer using information as it is collected from the Agent.

Graphs can be created wherever you see the graph button on the Data

Viewer screen.

Click on the graph icon next to the parameter you want to graph. The Graph Viewer displays as shown below.

When the Graph Viewer starts, the graph area is initially clear. As data collection begins, the measured parameter is plotted starting from the right. As time goes on, plotted data moves to the left. The newest data always appears on the right.

Data Viewer 3-25

The vertical axis represents the parameter value and the horizontal axis represents time. To view the legend, make sure Explanatory Notes is checked in the View Menu.

Adding Graph Data

To graph additional parameters on the graph:

1. Select Add Graph Lines from the Edit Menu or the toolbar.

2. On the Add Graph Data screen, select the graph data and line color and

style.

3. Click on Add.

Editing Graph Data

To edit data on the graph:

1. Select Edit Graph Lines from the Edit Menu or the toolbar.

2. On the Edit Graph Data screen, select the line color, style, and scale. Your

choices are displayed in the Preview area.

3. Click on OK.

3-26 Data Viewer

To delete a line:

1. Select the line you want to delete in the Line Style column.

2. Select Delete Graph Line from the Edit Menu or the toolbar.

Modifying the Graph Viewer

For your convenience, there are several ways to modify the appearance of the Graph Viewer.

From the View Menu, you can choose to display the toolbar, status bar, and explanatory notes. (Explanatory Notes is the frame at the bottom of the window that displays line style, scale, and a short description of the graph data.)

To set up other parameters like data collection rates, axis labels and grid style, select Options/Graph from the menu bar. The following figure displays.

Data Viewer 3-27

General Settings

The General tab lists data collection and storage parameters.

! Update Time Span - Data is collected and displayed at the time interval

specified here.

! Storing Term - The graph contains data collected over this amount of

time. The graph can span no more than 2 hours.

! Automatic Collapse Storing Term - When checked, the Storing Term is

automatically shortened when system resources are low.

Style Tab

On the Style tab set the grid options, like axis labels and grid style (linear or step).

The Preview area shows what the graph might look like based on the current settings in this window.

Graph Style - Select line graph or step graph by clicking on the buttons in the Graph Style box.

Horizontal Grid - Check this box to display horizontal grid lines. Division - The interval between horizontal labels and grid lines. Automatic - When checked creates labels for the horizontal axis. To specify

horizontal labels yourself, leave this box unchecked and fill in the Minimum and Maximum fields.

3-28 Data Viewer

Minimum - The minimum value for the horizontal axis. Vertical Label - Check this box to display labels on the vertical grid. Interval - The interval between vertical labels and grid lines. Automatic - Check this box if you want the Graph Viewer to determine

minimum and maximum settings for the vertical axis.

Data Viewer 3-29

Remote Shut Down

You can shut down a remote server from the ESMPRO Manager through the Data Viewer. Before this feature can be used, do the following:

NetWare Servers

If you want NetWare to start automatically after start up, you must edit the autoexec.bat file in the root directory of the server's DOS partition. Add a command to change the directory to the NetWare server directory and launch the server command. For example, if the name of the NetWare server directory is nwserver, the following lines should be added to the autoexec.bat file.

cd \nwserver server

Windows NT Servers

Make sure the Permit Remote Shutdown/Reboot is checked on the General tab of the Agent on the remote server you want to shut down remotely.

To shut down or reboot the server:

1. From the Data Viewer, select Remote Shut Down from the Tools menu.

The following screen displays.

3-30 Data Viewer

2. To shut down the server, select the first bullet and click on Yes.

To reboot the server, select the second bullet and enter a time delay. When the managed server receives the command to restart, it will first display a pop-up message to alert the operator. The restart operation can be canceled from the pop-up message. If there is no response to the pop-up message, the managed server restarts. The time delay you specify here on the Remote Shut Down dialog box is the amount of time the pop-up message appears on the screen of the managed server before it restarts.

Remote Wake Up

From the Data Viewer, you can wake up a system remotely by sending a Magic Packet.

Setup

1. On the target system, run the BIOS setup utility and enable the Remote

Wake Up function.

2. In this step you will register the target system in the Operation Window at

the Manager machine. Open the Properties dialog box for the target system. (Right click on the icon.) In the Properties dialog box set the MAC address of the target system on the Function tab and the IP broadcast address of the network where the target system belongs on the Basic tab.

Using Remote Wakeup

Once the steps above are finished, the function is ready to use.

1. Select Remote Wake Up from the Command menu of the icon of the target

system.

Data Viewer 3-31

2. Click on OK in the confirmation dialog box.

Note: When using Remote Wake Up via router, the

router must be able to forward broadcast packets transparently to the appropriate network.

3-32 Data Viewer

Setting the Polling Interval

This screen determines how often server information is polled. Select Set Polling Interval from the Tools Menu. The following screen displays.

Settings

In the My Manager field, enter the polling interval for all servers registered as My Manager. In the field marked Neighbor Manager, enter the polling interval for all servers registered as a Neighbor Manager. When 0 is specified, the Data Viewer will poll the server once when the Data Viewer starts.

(The server designated as My Manager is specified under Options/Customize/My Manager. The Neighbor Manager is defined in the Operations Window by clicking on Options /Customize /Remote Manager, Neighbor Manager tab.)

This setting takes effect when the Data Viewer is restarted.

Data Viewer Menu Bar

File Menu

New Data Viewer - Opens another Data Viewer window. Print - Prints detailed information on the component selected in the Tree View. Print All - Prints all information on the selected server. Exits - Closes the Data Viewer

Data Viewer 3-33

Edit Menu

Copy - Copies the component information shown in the Information View to the Windows clipboard. (This item is not available when folders are displayed in the Information View.)

Copy All - Copies all information on the selected server to the Windows clipboard.

View Menu

Toolbar - When Toolbar is checked, the Toolbar appears at the top of the Toolbar. Click on the item to check and uncheck it.

Status Bar - When this item is checked, the Status Bar appears at the bottom of the Data Viewer.

Split - This lets you adjust the vertical border between the left and right panes (that is, between the Tree and Information View). To move the border, click on Split and drag the border.

Large Icons - Large Icons and Details determine how much detail is shown in the Information View. When Large Icons is checked, icons (folders) appear in the Information View. If you prefer to view details for the selected components, select Details.

Details - When Details is checked, details for the selected component appear in the Information View.

Picture - Selecting Picture and Top from the menu places the header at the top of the Information View. Picture/Bottom places the header at the bottom of the Information View. Picture/Hide eliminates the header.

3-34 Data Viewer

Refresh - Updates the Information and Tree Views. Reconstruct Tree - Updates the Tree View.

Tools Menu

Automatic Data Collection Setting - Saves data collected by the Data Viewer. Statistical Data Saving Mode - Allows you to specify the type of file used for

storing statistical data.

Print Statistical Data - Allows you to configure print forms and print reports. Remote Shut Down - Shuts down or reboots a remote server. Polling Interval Setting - Displays the Polling Interval Setting dialog box

where you specify how often server information is polled.

Help Menu

Help Topics - Displays on-line help About Data Viewer - Displays revision information

Data Viewer 3-35

Alert Viewer

! Accessing the Alert Viewer ! Message Notification ! Alert Message Details ! Filtering Messages ! Sorting Messages ! Finding Alert Messages ! Forwarding Alert Messages

! Setting Notification Options ! Configuring the Alert Viewer ! Alert Viewer Menu Bar ! Alert Viewer ToolBar

The Alert Viewer displays failures, warnings, and informational messages issued by servers running Agent software. New alert messages are added to the list as ESMPRO Manager receives them.

Accessing the Alert Viewer

The Alert Viewer starts automatically whenever the Operation Window starts. If the Alert Viewer is running, display it by pressing [Alt][Tab] or click on the Alert Viewer button on the Windows status bar at the bottom of the screen.

If the Alert Viewer window has been closed, you can start it from the Operation Window by clicking on the Alert Viewer button on the toolbar or selecting it from the Tools pull down menu.

Message Notification

When a new alert message arrives at the Manager, you may hear a beep and see a notification message similar to the next figure.

Alert Viewer must be running to receive notification messages. If you close the Alert Viewer window, it continues to collect alert messages, but you won’t be notified of new messages through pop-up messages or beeping.

4-2 Alert Viewer

If your system has audio capability, you can specify different sounds for the different alert levels. Otherwise, the system sounds a beep through the internal speaker.

If you don’t want to see any more of these pop-up notification messages for any alert message, click on the checkbox Do not display a further notification message. To receive notification messages again, go to the Alert Viewer and click on Options in the Tools menu. Highlight the button Display a notification

message.

Alert Message Details

There are a number of ways to get more information about an alert message.

From the Alert Viewer

From the Alert Viewer, double click on the alert message. The Details window displays. An alternate method is to highlight the alert message and select Open Folder icon from the toolbar. The Details window (shown in the next figure) displays the details of the alert message, including corrective action to take.

You can also find more information about the alert condition in the Data Viewer which is started by highlighting the alert message and then selecting Invoke from the Tools Menu.

From the Notification Message

If you have a notification message on your screen, select the Alert Log button to display the Details window without going to the Alert Viewer.

Selecting the Invoke button starts the Data Viewer. If you don’t want further information at this time, select Close.

Alert Viewer 4- 3

Once the Details window appears, the message is automatically marked as Read in the Alert Viewer. (The symbol in the Read/Unread column changes to an opened envelope.)

You can also mark messages as Read or Unread from the Edit Menu in the Alert Viewer. Simply highlight the message and select Mark as Read or Mark as Unread.

4-4 Alert Viewer

SNMP & DMI tabs

Depending on the Agent, the center tab on the Display window shows either SNMP or DMI trap information.

Filtering Messages

Messages in the Alert Viewer can be restricted according to the severity and component specified in the Filter Bar. (Filter Bar must be checked in the View Menu to appear on the screen.)

The Filter Bar can be moved anywhere on the screen by dragging it with the mouse.

Alert Viewer 4- 5

Sorting Messages

There are two ways to sort messages in the Alert Viewer:

Method 1

Click on the column titles. Clicking once sorts the column in ascending order. Clicking again sorts the column in descending order.

Method 2

1. From the View menu, select Sort.

2. From the drop down Sort items by list, select the sort criteria to use. You can

use any of the Alert Viewer columns as your sort criteria.

3. Select the circle next to Ascending or Descending to specify the order in

which the messages should appear.

4. Select OK to sort the alert messages or Cancel to abort.

Finding Alert Messages

You can search for alert messages by specifying severity, component, or type.

1. From the Tools menu, select Find.

2. In the dialog box that appears, enter the search criteria you want to use.

3. Click on the Find Next button. The next alert that matches the criteria is

highlighted in the Alert Viewer. (Double click on the line to see the Details screen.)

4-6 Alert Viewer

Forwarding Alert Messages

You can be notified of alert messages and system events through various reporting devices, such as pagers and Internet e-mail. Configuring the Alert Manager in the Agent or the Manager to send a message when specific types of alert messages are generated does this. For example, the Alert Manager can beep your pager when network alert messages arise.

Configuring the Alert Manager is explained starting on page. To get to the Alert Manager from the Alert Viewer, select Report Setting from the Tools menu.

Setting Notification Options

You can set up the Alert Viewer to do the following:

! Play a sound file or display a notification message when alert messages

arrive

! Filter alert messages by severity ! Select the icon style for the Summary column ! Determine the number of error messages stored.

Click on Tools/Options in the menu bar. The Options screen displays.

Alert Viewer 4- 7

General Tab

Don't display a notification message - If you don't want to receive any notification pop-up messages when alert messages arrive at the Alert Viewer, select this first bullet. Alert messages still appear in the Alert Viewer. This checkbox has the same effect as the Do not display a further notification message on the notification message.

Display a notification message - When this selection is indicated, alert pop-up messages appear when new alert messages arrive at the Manager even when the Alert Viewer is minimized.

If this box is checked, specify which alert levels generate notification messages. For example, you may only want to be notified of major alert messages. If no boxes are checked, messages of all severity levels are displayed.

Information check box - When this box is checked, you receive notification messages when information alert messages arrive. When unchecked, information alert messages are displayed in the Alert Viewer even though they don't generate notification messages.

Minor check box - When this box is checked, you receive notification messages when minor alert messages arrive. When unchecked, minor alert messages are displayed in the Alert Viewer even though they don't generate notification messages.

Major check box - When this box is checked, you receive notification messages when major alert messages arrive. When unchecked, major alert messages are displayed in the Alert Viewer even though they don't generate notification messages.

Unknown check box - When this box is checked, you receive notification when alert messages of an Unknown status arrive. When unchecked, alert messages indicating an Unknown status are displayed in the Alert Viewer even though they don't generate notification messages.

Play A Sound - When this box is checked, a sound file will play when an alert message arrives. If your workstation cannot play sound files, it will beep instead. The sound file that plays is defined on the Alert Types tab.

Always center notification message dialog - Centers the notification message on the screen.

Display received time on title - Displays in the title bar of the notification message the time when ESMPRO Manager received the alert message.

Maximum notification dialogs - The number of pop-up messages that can appear on the screen at one time. (The maximum is 40 messages.)

Use standard icons for alert list - When this box is checked, icons displayed in the Summary column of the Alert Viewer are Windows standard icons, such as:

information, minor, major

4-8 Alert Viewer

NEC Express5800 140Rb-4 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Proprietary Notice and Liability Disclaimer

Contents

Introducing ESMPRO

Functions And Features

Configuration

System Requirements

Components

Operation Window

Data Viewer

Graph Viewer

Alert Viewer

MIB Browser

Alert Manager

Manager Services

Services

ESMPRO Agent Services:

ESMPRO Manager Services:

Starting/Stopping Services

Operation Window

Views and Menus

Status Colors in the Default Configuration

Toolbar

Menu Bar

Starting ESMPRO

Detecting the Agents with AutoDiscovery

Starting AutoDiscovery for the First Time

Starting AutoDiscovery Manually

TCP/IP Hosts

AutoDiscover for NetWare Servers

Detecting the Agents Automatically

Customizing the Operation Window

Adding a Map

Changing Icon Names

Changing Icon Properties

Manually Adding, Deleting, and Moving Icons

Advanced Configuration

Changing Default Status Colors

Changing the Icon's Image

Creating an Icon Type

Changing the Command Menu

Setting Up Inter-Manager Communication

Using the MIB Browser

Installing a Vendor Extension MIB

Data Viewer

Starting the Data Viewer

Collecting Data

Setting up Automatic Data Collection

Statistical Data Saving Mode

Setting Up the ODBC Interface

Types of Data Collected

Printing Data

Creating a New Report Form

Copying a Form

Deleting a Form

Setting Local Polling

Configuring Local Polling

Deleting an Item in the Local Polling List

Thresholds

Threshold Limits

Fatal and Warning Limits

System Shutdown

Setting Threshold Limits

Graph Viewer

Adding Graph Data

Editing Graph Data

Modifying the Graph Viewer

Remote Shut Down

NetWare Servers

Windows NT Servers

Remote Wake Up

Setup

Using Remote Wakeup

Setting the Polling Interval

Settings

Data Viewer Menu Bar

File Menu