NEC Express5800-120Rj-2 User's Guide

Chapter 6

Installing and Using Utilities

This section describes how to use the NEC EXPRESSBUILDER DVD that comes with your server and to install the utilities stored on the NEC EXPRESSBUILDER.

6-2 Installing and Using Utilities

NEC EXPRESSBUILDER

The NEC EXPRESSBUILDER (referred to as "EXPRESSBUILDER" hereinafter) helps you install the Operating system/the Management software or use the maintenance utilities.

When you insert the EXPRESSBUILDER disk into the DVD drive and reboot the system, the following menu appears.

 OS installation

If you select this item, the Top menu appears.

Installing and Using Utilities 6-3

IMPORTANT:

 This tool is Configuration Tool that built on Windows PE 2.0

technology. Pay attention to the automatic reboot that occurs after 72 hours from start.

 The configuration with Windows PE 2.0 supports Windows Server

2003 (32bit) and Windows Vista Business (32-bit (x86)), but the other operation is not supported.

You can use the Express Setup (see Chapter 5) or the following functions from this menu.

– Create the OEM-Disk

You can create the Windows OEM-Disk to use at the Windows manual setup.

– Load the driver

This function is not usually used. If you add the new device to the server, this function may use. (See Chapter 5.)

6-4 Installing and Using Utilities

 Maintenance Tools (Normal Mode)

If you select this item, the Tool menu appears.

You can use the below functions for maintenance.

– Maintenance Utility

The Maintenance Utility is usually used by the service representative. (See Chapter 7.)

– BIOS/FW Updating

You can update the system BIOS by using the floppy disk (prepare a 3.5" floppy disk).

– ROM-DOS Startup FD

The ROM-DOS Startup FD is used for starting the ROM-DOS system.

– Test and diagnostics

This function allows you to diagnose this computer. (See Chapter 7.)

Installing and Using Utilities 6-5

 Maintenance Tools (Redirection Mode)

If you want to operate this computer via the BIOS redirection (the console-less function), select this item.

NOTE: If you operate this computer via the Remote KVM function, select the "Maintenance Tools (Normal mode)".

The menu's functions are the same as the "Maintenance Tools (Normal Mode)".

6-6 Installing and Using Utilities

Autorun Menu

When the EXPRESSBUILDER disk is inserted into the DVD drive, Windows automatically launches the menu as shown below.

This menu is used to,

 Read the User's Guide or the other documents,

 Update the server system (Windows drivers), and

 Install the management software.

NOTES:

 This menu requires Microsoft Windows XP, Vista or Windows

Server 2003 (or later).

 Some documents are provided in PDF format. Use the Adobe

Reader to view or print these documents.

If the menu does not appear, select "My computer" by using the Explorer, and double-click the icon of the DVD drive that contains the EXPRESSBUILDER DVD.

Some menu items are grayed-out when the logon user does not have the authority of the administrator or the menu item is not available for your system.

To use the menu,

 Click on the menu items, or

 Click the right mouse button on the menu window.

Installing and Using Utilities 6-7

PARAMETER FILE CREATOR

"Parameter File Creator" is a tool to create [Parameter file] that is used for configuring the server with the Express Setup (see Chapter 5 for details).

If you use the Parameter file created by the Express Setup and Parameter File Creator to operate the setup, you can setup from the installation of OS to several utilities automatically except for a few key input to confirm the specification. Also, you can install the system with the same specification as before when re-installing the system. We recommend you to create [Parameter file] to setup the servers from NEC EXPRESSBUILDER.

When using a floppy disk, a USB floppy disk drive is required.

IMPORTANT: You can not create [Parameter file] for Microsoft Windows Server 2003 x64 Editions.

NOTE: You can install Windows Server 2003 without [Parameter file]. Also, you can modify/newly create [Parameter file] during the setup with NEC EXPRESSBUILDER.

6-8 Installing and Using Utilities

Parameter File

This section describes about specifying setup information that is necessary for OS installation and creating [Parameter file].

Follow the procedure below.

IMPORTANT: Do not remove NEC EXPRESSBUILDER DVD from drive during a parameter file creation.

1. Start the OS.

2. Insert the NEC EXPRESSBUILDER DVD into the optical disk drive.

The menu will appear.

3. Right-click on the screen or left-click [Setup Windows]. The menu will appear.

4. Click [Parameter File Creator].

Parameter File Creator will appear.

Installing and Using Utilities 6-9

6-10 Installing and Using Utilities

5. [Load Parameters] step is displayed.

Select [Do not load parameters] from the menu, click [Next].

6. Select the installing Operating System.

Select [Install the Windows (32bit editions)] from the menu, click [Next].

Installing and Using Utilities 6-11

7. Enter the setting of a logical drive.

[Enter RAID setting] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next].

IMPORTANT: At "The number of the total physical devices", Parameter File Creator displays upper limit that the RAID controller can support. The total of "The number of physical devices used to create the logical drive" and "The number of the physical devices specified as the hot spare" must not exceed "The number of the total physical devices" which connected to the target system.

NOTE: You can use only the physical devices that have same model number to configure logical drive.

6-12 Installing and Using Utilities

8. Specify the installing medium and the Windows system partition.

[Specify medium / Partition] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next].

IMPORTANT:

 About partition size

– Specify the partition size larger than required minimum size for

OS installation.

– Do not specify larger partition size than the capacity of

connected hard disk drive.

– You can not specify the partition size larger than 2,097,152MB

(2TB) at RAID system.

 If you select "Create a new partition" at "Windows system drive

settings", the contents of the hard disk will be all deleted.

 If "Use existing partitions" is selected, EXPRESSBUILDER

installs the Operating System to the 1st partition (1st partition is deleted). The data in the other partition is kept if the system has two or more partitions. (See the figure below.)

First

Partition

Deleted

 You can not re-install the system with the existing partition that is

Second

Partition

Retained

Third

Partition

Retained

upgraded to Dynamic Disk remained. Do not select "Use existing partitions" at "Windows system drive settings".

Installing and Using Utilities 6-13

9. Enter the user information and client license mode. [Enter basic parameters] steps are

displayed. Confirm the parameters, modify if necessary, and then click [Next].

IMPORTANT: Computer name and User name are required parameters.

NOTE: Even if you do not input value into "Administrator password", "Confirm password", "zzzzzz" is displayed.

6-14 Installing and Using Utilities

10. Enter the setting of the network protocol.

[Enter network protocol] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next].

NOTE: The order of entry in custom setting may differ from the numbering of LAN port.

11. Enter the domain or workgroup name to be used.

[Enter domain account] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next].

Installing and Using Utilities 6-15

12. Select the installing components.

[Select Windows components] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next]

13. Select the installing applications.

[Select applications] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next].

6-16 Installing and Using Utilities

14. Save the parameters.

[Save parameters] steps are displayed.

If you want to save the parameters, set the free formatted floppy disk.

Select [Save parameters], enter the file path of the parameters files into the text box and click [Next].

If not, select [Do not save parameters].

15. Saved to a floppy disk.

Installing and Using Utilities 6-17

Now [the floppy disk containing the parameters file] has been created.

Click [Yes] to exit Parameter File Creator.

NOTES:

 If you modify existing information file (parameter file), click

"Load Parameters" at [Load Parameters] screen. Refer to help to modify information file.



If you cancel operation on the way, click at the upper-right corner of the screen.

6-18 Installing and Using Utilities

NEC ESMPRO

The NEC ESMPRO lets a system administrator manage remote servers across a network. NEC ESMPRO monitors server hardware and software configurations, failures, and performance. With log data collected by NEC ESMPRO, a system administrator can track long-term and short-term performance, monitor server usage, create graphs to record trends, and check server failure rates. The administrator can use the information collected to create more efficient data routing procedures and optimize server usage.

Functions and Features

NEC ESMPRO offers many functions and features for managing remote servers across a network. These features help the system administrator perform daily system operation, system extension, and transfer tasks. Some features of NEC ESMPRO Manager include:

 Hardware and software server configuration

– Hardware resources mounted in servers, such as the CPU, memory, disks, RAID

System, and LAN boards.

– Software resources, such as operating system information and drivers running on each

server.

 Server failures

– On-screen real-time displays provide the system administrator with the failure type,

location, cause, and suggested corrective action.

– Failure data includes hardware failure information such as system board temperature,

memory failure, crashes, and software failure information.

 Performance

– NEC ESMPRO monitors server performance and displays server usage on the screen

and displays information, such as the rate of CPU load, memory usage, disk usage, and LAN traffic. Usage threshold values can help the system administrator monitor and prevent server overloads.

For installation procedure and detailed explanations on NEC ESMPRO, refer to the online document in the NEC EXPRESSBUILDER DVD.

Installing and Using Utilities 6-19

NEC DianaScope

NEC DianaScope is software for the remote management of the server.

See the online documents for details on the functions and installation of NEC DianaScope.

NOTE: You need the server license to activate DianaScope for this product. The server license below is attached to this product.

 DianaScope Additional Server License (1)

6-20 Installing and Using Utilities

Universal RAID Utility

Universal RAID Utility is an application to manage or monitor the following RAID Controllers.

 Internal RAID Controller (equivalent to N8103-116)

 N8103-90 Disk Array Controller (External SAS HDD)

Before attempting to operate Universal RAID Utility, read the "Universal RAID Utility User's Guide" included in NEC EXPRESSBUILDER DVD. The manual explains the installation procedure and notes on operating Universal RAID Utility.

Setup with Express Setup

You can install Universal RAID Utility with Express Setup contained in NEC EXPRESSBUILDER DVD. When you start the Express Setup, a dialog to specify an application appears. Select [Universal RAID Utility] on the dialog.

Installing and Using Utilities 6-21

Manual Setup

Windows

You can start the setup program of Universal RAID Utility from [Autorun Menu].

Click to [Setup Software] → [Universal RAID Utility] in [Autorun Menu].

You need to install the following software.

 Microsoft .NET Framework 2.0

 The Runtime component of the Microsoft Visual C++ 2005 SP1

You can install these software from [Autorun Menu] too.

Click [Setup Windows] → [Install the .NET Framework Ver 2.0 Redistributable Package (x86)] (If CPU architecture is x64, [Install the .NET Framework Ver2.0 Redistributable Package (x64)]) in [Autorun Menu] for the setup of Microsoft.NET Framework 2.0.

Click [Setup Windows] → [Install the Microsoft Visual C++ 2005 SP1 Redistributable Package (x86)] (Use the x86 package whatever the CPU architecture may be.) for the setup of the Runtime component of the Microsoft Visual C++ 2005 SP1.

Linux

You need to run the setup.sh in the install image of Universal RAID Utility

There is the install image of Universal RAID Utility in the following directory of EXPRESSBUILDER.

/BBB/lnx/pp/uraidutl

The part of BBB is BBB of the medium number (5.AA-BBB.CC) of EXPRESSBUILDER

6-22 Installing and Using Utilities

Using Universal RAID Utility via Network

Universal RAID Utility doesn't have the function of management to computer installed RAID Controller via network. If you want to manage it via network, please use the function of remote console (ex. Remote Desktop of Windows).

Creating Logical Drive of RAID 6

You must use four or larger Physical Devices for creating the Logical Drive of RAID 6 by Universal RAID Utility. If you want to create the Logical Drive from three Physical Devices, you need to use WebBIOS.

Chapter 7

Maintenance

This chapter describes the daily maintenance of the server and precautions when relocating or storing the server.

MAKING BACKUP COPIES

NEC recommends you make backup copies of your valuable data stored in hard disk drives of the server on a regular basis. For backup storage devices suitable for the server and backup tools, consult with your service representative.

When you have changed the hardware configuration or BIOS configuration, select "System Information Management" and then "Save" of the Off-line Maintenance Utility to make a backup copy of the system information.

Also make a backup copy of the RAID System configuration data if your system is in the RAID System configuration. When your hard disk drives have been auto-rebuilt due to a failure, it is recommended to make a backup copy of the configuration data. To make a backup copy of the configuration data, use the configuration utility that is resident in the FLASH memory on the optional RAID Controller. Refer to the manual supplied with the board.

7-2 Maintenance

CLEANING

Clean the server on a regular basis to keep the server in a good shape.

WARNING

Observe the following instructions to use the server safely. Failure to follow these instructions may result in death or serious personal injury. See pages 13 to 1-8 for details.

 Do not disassemble, repair, or alter the server.  Do not remove the lithium battery.  Disconnect the power plug before working with the server.

CAUTION

Observe the following instructions to use the server safely. Failure to follow these instructions may cause a fire, personal injury, or property damage. See pages 1-3 to 1-8 for details.

 Avoid installation in extreme temperature conditions.  Make sure to complete board installation.

Maintenance 7-3

Cleaning the Server

For daily cleaning, wipe the external surfaces of the server with a dry soft cloth. Follow the procedure below if stains remain on the surfaces:

IMPORTANT:

 To avoid altering the material and color of the server, do not use

volatile solvents such as thinner and benzene to clean the server.

 The power receptacle, the cables, the connectors on the rear panel of

server, and the inside of the server must be kept dry. Do not moisten them with water.

1. Make sure that the server is off-powered (the POWER/SLEEP LED goes off).

2. Unplug the power cord of the server from a power outlet.

3. Wipe off dust from the power cord plug with a dry cloth.

4. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and

squeeze it firmly.

5. Rub off stains on the server with the cloth prepared in Step 4.

6. Soak a soft cloth in water, squeeze it firmly, wipe the server with it once again.

7. Wipe the server with a dry cloth.

8. Wipe off dust from the fan exhaust opening on the rear of the server with a dry cloth.

7-4 Maintenance

Cleaning the Interior

One of the most important items in a good maintenance program is regular and thorough cleaning of the interior of the server, especially around the mother board.

Dust buildup inside the server can lead to several problems. As dust acts as a thermal insulator, a buildup can prevent proper system cooling. Excessive heat will shorten the life of server components. Also, dust may contain conductive or corrosive materials that can cause short circuits or corrosion of electrical contacts.

How often you should clean the interior of the server depends on the environment in which it is located. For most office environments, you probably should clean the server every 12 months. For more severe environments, clean the interior every 6 months.

Cleaning the interior of the server entails powering off the server and removing the left side cover. You will need a small vacuum cleaner (with plastic tipped nozzle and electrostatic protection), computer grade canned air, and a small brush for cleaning the interior.

Follow the procedure below to clean the interior of the server.

WARNING

Unplug all power cords.

Unplug all power cords before performing any maintenance. Voltage is present inside the server and display unit even after the power is turned off. All voltage is removed only when the power cord is unplugged.

1. Turn off the server and unplug all power cables.

2. Remove the logic cover and drive cover. (See Chapter 9.)

3. Use a small brush to loosen any dust and debris on the mother board.

4. Use computer grade canned air to blow dust off components on the mother board.

5. Use a small vacuum cleaner with plastic tip to vacuum out dust and debris from the

interior of the server.

6. Reinstall the covers. (See Chapter 9.)

7. Reconnect all power cables and turn on the server.

Maintenance 7-5

Cleaning the Keyboard/Mouse

Make sure that the server and peripheral devices are all off-powered (the POWER/SLEEP LED goes off), and then wipe the keyboard surface with a dry cloth.

The mouse operation depends on the degree of smoothness of the internal ball rotation. To keep the mouse ball clean, use the mouse in a place with little dust. Follow the steps below to clean the mouse regularly:

1. Prepare cold or lukewarm water, neutral detergent, alcohol, two dry soft clothes, and

cotton swabs.

2. Make sure that the server is off-powered (the POWER/SLEEP LED goes off).

3. Turn the mouse upside down, and rotate the mouse ball cover counterclockwise to remove

it.

4. Take out the ball from the mouse. Cover the bottom of the mouse with your hand, and turn

your hand holding the mouse (the mouse is on your palm with the button upward). The mouse ball is released onto your palm.

Mouse ball

Mouse ball cover

Bottom View

Roller

5. Soak a soft cloth in neutral detergent that is diluted with cold or lukewarm water, and

squeeze it firmly.

6. Rub off stains on the mouse ball. Softly wipe the mouse ball with the cloth prepared in

Step 5.

7. Wipe the mouse ball with a dry soft cloth.

8. Wipe three small rollers inside the mouse with a cotton swab soaked with alcohol. Wipe

stains slowly and carefully by rotating rollers with the tip of the cotton swab.

9. Blow out any dust from the mouse. Protect your eyes from the dust.

10. Put the mouse ball back into the mouse.

11. Place the mouse ball cover, and rotate it clockwise until it is locked.

7-6 Maintenance

Cleaning Disc

A dusty disc or dust-accumulated tray causes the device to fail to read data correctly.

Follow the procedure below to clean the tray and disc regularly:

1. Make sure that the server is powered (the POWER/SLEEP LED is lit).

2. Press the CD tray Open/Close button on the front of the optical disk drive.

The tray opens.

3. Hold the disc lightly and take it out from the tray.

NOTE: Do not touch the signal side of the disc with your hand.

4. Wipe the tray with a dry soft cloth.

IMPORTANT: Do not wipe the lens of the optical disk drive. Doing

so may damage the lens and may cause a malfunction of the drive.

5. Push on the tray front to close the tray.

6. Wipe the signal side of the disc with a dry soft cloth.

IMPORTANT: Wipe disc from the center to the outside. Use only disc

cleaner if necessary. Cleaning a disc with record spray/cleaner, benzene, or thinner causes damage to the disc contents. At worst, inserting the disc into the server may cause failure.

Maintenance 7-7

SYSTEM DIAGNOSTICS

The System Diagnostics runs several tests on the server.

Select [Maintenance Tools] - [Test and diagnostics] in the NEC EXPRESSBUILDER to diagnose the system.

Test Items

The following items are tested in system diagnostics.

 Memory

 CPU cache memory

 Hard disk drive used as a system

IMPORTANT: When executing the system diagnostics, make sure to

disconnect the LAN cable. Executing the system diagnostics with the LAN cable connected, the network may be influenced.

NOTE: On checking the hard disk drive, no data is written into the

disk.

7-8 Maintenance

Startup and Exit of System Diagnostics

There are two ways to diagnose the server: to use the local console (keyboard) of the server itself, and to use the management PC via serial port (remote console).

IMPORTANT: Two methods of LAN and the serial port are mentioned in "MAINTENANCE TOOLS" of Chapter 8 "Troubleshooting" in the way of communicating in remote console. Use the serial port to execute System Diagnostics with remote console. The LAN connection is not for System Diagnostics.

Procedures to start the diagnostics program are as follows:

1. Shutdown the OS, and power off the server. Then, unplug the power cord.

2. Disconnect all the LAN cables from the server.

3. Plug the power cord and power on the server.

4. Use the NEC EXPRESSBUILDER DVD to start the system.

5. Select [Maintenance Tools (Normal mode)] when local console of the server is used for, or

select [Maintenance Tools (Redirection mode)] when remote console is used for.

NOTE: If the system displays the [Language selection] menu, select

[English].

The following menu is displayed on the screen.

Local console Remote console

Maintenance 7-9

6. Select [Test and diagnostics].

Select [End-User Mode] and the system diagnostics starts. The diagnostics will be completed in approximately three minutes. When the diagnostics is completed, the screen of the display changes as shown below:

Diagnostics tool title

eDoLi (TEst & Diagnosis On Linux) Ver001.00 (Build020901.1.1m)

Start 10:06:58 End 10:09:58 Pass 000:03:00 TestTime 000:03:00

est End : NormalEnd 03 AbnormalEnd 00 ForceEnd 00

MEM Memory 16 count NormalEnd

CACHE Cache 49 count NormalEnd <SCSI> HDD_02:000 DK32DJ-36W 89 count NormalEnd

[Enter] Detail Information [ESC] Return to Enduser Menu

Guide line

Test window title

Test End

Test result

Test summary window

– Diagnostics tool title

Shows the name and version of the diagnostic tool.

– Test window title

Shows the progress of the diagnostics. "Test End" is displayed when the diagnostics completes.

– Test result

Shows the start, end, and elapsed time and completion status of the diagnostics.

– Guide line

Shows the details of the keys to operate window.

– Test summary window

Shows the results of each test that executed the diagnostics. Move the cursor and press the Enter key on the cursor line to display the details of the test.

When an error is detected by the system diagnostics, the relevant test result in the test Summary window is highlighted in red, and "Abnormal End" is displayed in the result on the right side.

Move the cursor to the test that detected the error, and press the Enter key. Record the error message that has been output to the Detail Information screen and contact your service representative.

7-10 Maintenance

7. Follow the guide line shown at the bottom of the screen, and press the Esc key.

The [Enduser Menu] below is displayed.

TeDoLi (TEst & Diagnosis On Linux) Ver001.00 (Build020901.1.1m)

Enduser Menu

Please choose a function by the arrow key and push Enter key.

<Test Result> Shows the diagnostics completion screen of the above diagnostics.

<Device List> Shows a list of connected devices.

<Log Info> Shows the log information of the diagnostics. It can be saved on a floppy

disk. To save it on a floppy disk, insert a formatted floppy disk to the floppy disk drive, and select <Save(F)>.

<Option> Optional features can be used from this menu.

<Reboot> Reboots the system.

8. Select <Reboot> in the [Enduser Menu] above.

The server restarts and the system is started from the NEC EXPRESSBUILDER.

9. Exit the NEC EXPRESSBUILDER, and remove the DVD-ROM from the optical disk

drive.

10. Power off the server and unplug the power cord from the receptacle.

11. Reconnect all the LAN cables that have been disconnected in Step 2 to the server.

12. Plug in the power cord.

This completes the system diagnostics.

RELOCATING/STORING THE SERVER

Follow the procedure below to relocate or store the server:

CAUTION

Observe the following instructions to use the server safely. Failure to follow these instructions may cause a fire, personal injury, or property damage. See pages 1-3 to 1-8 for details.

 Never attempt to lift the server only by yourself.  Do not install the server in any place other than specified.  Do not connect/disconnect any interface cable with the power cord of the

server plugged to a power source.

IMPORTANT:

 If the server needs to be relocated/stored due to a change in the floor

layout to a great extent, contact the service representative.

Maintenance 7-11

 Make sure to make a backup copy of your valuable data in the hard

disk drive, if any.

 Make sure not to apply a shock to hard disk drives to relocated the

server if the contains any.

1. Take a media out of the server, if any.

2. Power off the server (the POWER/SLEEP LED goes off).

3. Unplug the power cord of the server from a power outlet.

4. Remove all the cables from the server.

5. Hold the server by its bottom with at least three persons to carry the server.

IMPORTANT: Do not hold the front door to lift the server. The front

door may be disengaged from the server, causing personal injury.

6. Protect the server with the shock-absorbing materials, and pack it securely.

7-12 Maintenance

(This page is intentionally left blank.)

Chapter 8

Troubleshooting

If your server does not operate as expected, read this chapter before assuming a failure.

NOTE: For provision against an unexpected failure, it is

recommended to install the maintenance utility, NEC ESMPRO, to the server and client computers.

8-2 Troubleshooting

SYSTEM VIEWERS

Monitor the occurrence of fault by NEC ESMPRO during the system operation.

Especially take note on whether any alert is reported to NEC ESMPRO Manager on the management PC. Check whether any alert is reported on the Operation Window, DataViewer, or AlertViewer of NEC ESMPRO Manager.

[Example]

NEC ESMPRO Manager

Troubleshooting 8-3

LEDS

The server includes LEDs to indicate the server states by a variety of colors and display patterns on the front panel, hard disk drive, and power supply.

Chapter 2 "Status Indicators" lists the LED displays and their meanings and the actions taken at occurrences of failures.

ERROR MESSAGES

If an error occurs in the server, an error message appears on the display unit connected to the server.

Error Messages after Power-on

Powering on the server automatically starts the self-diagnostic program, POST (Power On SelfTest). When the POST detects any error, it displays an error message and its measure on the display unit.

Follow the table below to troubleshoot such errors. However, even when there is no hardware failure, use of the keyboard or mouse at the following timing causes the POST to assume a keyboard controller error and stop processing.

 Immediately after the server is powered

 Immediately after the system is rebooted in response to a keyboard instruction

(simultaneous key entry of Ctrl + Alt + Delete)

 Immediately after the system is rebooted in response to an OS instruction

 During hardware initialization following restart of the POST

When the POST detects a hardware failure due to the above reason, restart the server once again. If the same error message reappears, you may assume there is no hardware error. To ensure normal operation of the server, however, make sure to follow the following restrictions.

 Do not make any keyboard entry or use the mouse before the memory count appears on

the screen following the server power-on.

 Do not make any keyboard entry or use the mouse before the start-up message of the SCSI

Configuration Utility appears on the screen following the server reboot.

IMPORTANT: Take a note on the on-screen message before

contacting your service representative. The alarm indication would be a great help for maintenance.

8-4 Troubleshooting

POST Error Messages

When POST detects an error, it displays an error message on the display unit screen. The following table lists error messages and actions to take.

IMPORTANT: Take a note on the messages displayed before

consulting with your service representative. Alarm messages are useful information for maintenance.

Error code

0200 Failure Fixed Disk. Contact your service representative. 0210 Stuck Key. Disconnect the keyboard and connect it

0211 Keyboard error Disconnect the keyboard and connect it

0213 Keyboard locked - Unlock key switch.

0220

0230 System RAM Failed at offset. 0231 Shadow Ram Failed at offset. 0232 Extended RAM Failed at address line. 0250

0251

0252

0260 System timer error. 0270 Real time clock error. 0271 Check date and time setting.

0280

0281

02D0 System cache error - Cache disabled.

Error message Recommended Action

again.

again. If the error cannot be corrected, contact your service representative.

Release the lock of the key switch. If the error cannot be corrected in spite of the release of the lock, contact your service representative.

Monitor type does not match CMOS - Run SETUP.

System battery is dead - Replace and run SETUP.

System CMOS checksum bad - Default configuration used.

Password checksum bad - Passwords cleared.

Previous boot incomplete - Default configuration used.

Memory size found by POST differed from EISA CMOS.

Start the SETUP. If the error cannot be corrected in spite of the start of SETUP, contact your service representative.

Contact your service representative.

Contact your service representative to replace the battery. (After restarting the computer, start the SETUP to provide the setting again.)

The default values have just been set. Start the SETUP to provide the setting again. If the error cannot be corrected, contact your service representative.

The password has just been cleared. Start the SETUP to provide the setting again.

Start the SETUP to set the date and time again. If the same error occurs successively in spite of the resetting, contact your service representative.

Start the SETUP to provide the setting again.

Initialize EISA CMOS.

The cache cannot be used. Contact your service representative.

Troubleshooting 8-5

Error code

02D1 System Memory exceeds the CPU's caching

02F4 EISA CMOS not write able. 02F5 DMA Test Failed. 02F6 Software NMI Failed. 02F7 Fail-safe Timer NMI Failed. 0B22 Processors are installed out of order. Request the maintenance to replace the

0B28 Unsupported CPU detected on CPU socket

0B29 Unsupported CPU detected on CPU socket

0B30 FAN1 Alarm occurred. 0B31 FAN2 Alarm occurred. 0B32 FAN3 Alarm occurred. 0B33 FAN4 Alarm occurred. 0B34 FAN5 Alarm occurred. 0B35 FAN6 Alarm occurred. 0B36 FAN7 Alarm occurred. 0B37 FAN8 Alarm occurred. 0B42 Resource Conflict 0B43 Warning: IRQ not configured 0B45 System configuration Data Write Error 0B50 Processor #1 with error taken off line. 0B51 Processor #2 with error taken off line. 0B5F Forced to use Processor with error 0B60 DIMM group #1 has been disabled 0B61 DIMM group #2 has been disabled 0B62 DIMM group #3 has been disabled 0B63 DIMM group #4 has been disabled 0B64 DIMM group #5 has been disabled 0B65 DIMM group #6 has been disabled 0B70 The error occurred during temperature

0B71 System Temperature out of the range. Contact your service representative to

0B74 The error occurred during voltage sensor

0B75 System voltage out of the range. 0B80 BMC Memory Test Failed. 0B81 BMC Firmware Code Area CRC check failed. 0B82 BMC core Hardware failure. 0B83 BMC IBF or OBF check failed. 0B8A BMC SEL area full

0B8B BMC progress check timeout. 0B8C BMC command access failed. 0B8D Could not redirect the console - BMC Busy 0B8E Could not redirect the console - BMC Error -

Error message Recommended Action

Contact your service representative.

limit.

CPU. Make sure that the server supports the

sensor reading.

reading.

CPU. If you are not sure, contact your service representative to request the maintenance.

Clean the internal cooling fans. Contact your service representative to replace the fan.

Contact your service representative.

Because an error is detected in every CPU, the system is forcibly started. Contact your service representative.

Contact your service representative.

replace the fan. Contact your service representative.

Turn off the power once and then on again to start the server. If the error cannot be corrected, contact your service representative.

Clear the system event logs by using the BIOS SETUP utility (see Chapter 4).

Turn off the power once and then on again to start the server. If the error cannot be corrected, contact your service representative.

8-6 Troubleshooting

Error code

0B8F

0B90 BMC Platform Information Area corrupted. 0B91 BMC update firmware corrupted. 0B92 Internal Use Area of BMC FRU corrupted.

0B93 BMC SDR Repository empty.

0B94 IPMB signal lines do not respond.

0B95 BMC FRU device failure.

0B96 BMC SDR Repository failure. 0B97 BMC SEL device failure. 0B98 BMC RAM test error. 0B99 BMC Fatal hardware error. 0B9A BMC not responding.

0B9B Private I2C bus not responding. 0B9C BMC internal exception. 0B9D BMC A/D timeout error. 0B9E SDR repository corrupt. 0B9F SEL corrupt. 0BB0 SMBIOS – SROM data read error. 0BB1 SMBIOS – SROM data checksum bad. 8068 Unsupported Processor Speed detected on

8069 Unsupported Processor Speed detected on

8100 Memory Error detected in DIMM group #1. 8101 Memory Error detected in DIMM group #2. 8102 Memory Error detected in DIMM group #3. 8103 Memory Error detected in DIMM group #4. 8104 Memory Error detected in DIMM group #5. 8105 Memory Error detected in DIMM group #6. 8160 Mismatch Processor Type/Speed detected

8161 Mismatch Processor Type/Speed detected

Error message Recommended Action

Could not redirect the console - BMC Parameter Error -

CPU Slot 1.

CPU Slot 2.

on Processor 1.

on Processor 2.

Turn off the power once and then on again to start the server. If the error cannot be corrected, contact your service representative.

This is not a fatal error. Turn off the power once and then on again to restart the server. If the error cannot be corrected, contact your service representative.

Turn off the power once and then on again to restart the server. If the error cannot be corrected, contact your service representative.

This is not a fatal error. Turn off the power once and then on again to restart the server. If the error cannot be corrected, contact your service representative.

Turn off the power once and then on again to start the server. If the error cannot be corrected, contact your service representative.

Update the RMC firmware. If the error cannot be corrected, contact your service representative.

Turn off the power once and then on again to start the server. If the error cannot be corrected, contact your service representative.

Contact your service representative.

Contact your service representative to replace the DIMM in the relevant group.

Contact your service representative.

Troubleshooting 8-7

Error code

None Expansion ROM not initialized – PCI Mass

Error message Recommended Action

Storage Controller in slot n (n: slot number)

H/W Configuration of BMC is corrupted. !! Update BMC F/W Configuration by configuration tool !! !! Refer to BMC configuration manual !!

Disable initialization of the optional device expansion ROM by using the BIOS SETUP utility (see Chapter 4).

Use the NEC EXPRESSBUILDER to configure the remote management card (see Chapter 6).

8-8 Troubleshooting

Beep Codes

If an error occurs during the POST, the server beeps, indicating the type of error.

Each number indicates the number of short beeps, and a hyphen indicates a pause. For example, the beep interval 1-5-2-2 indicates 1 beep, pause, 2 beeps, pause, 2 beeps, pause, and 3 beeps notifying that no processor is detected on the mother board.

Beep code Description Recommended action

1-2 Option ROM initialization

error

3-3 1-2-2-3 1-3-1-1 DRAM refresh test error 1. Check if the DIMM is properly installed.

1-3-1-3 Keyboard controller error 1. Check if the keyboard is properly connected.

1-3-3-1 No memory or capacity

1-3-4-1 DRAM address error 1-3-4-3 DRAM test Low Byte

1-4-1-1 DRAM test High Byte

1-5-1-1 CPU startup error 1-5-2-2 No CPU installed

1-5-4-2 AC power interrupted The AC power supply is interrupted due to power

1-5-4-4 Abnormal voltage Replace the mother board. 2-1-2-3 BIOS ROM copyright test

2-2-3-1 Unexpected interrupt test

ROM checksum error Replace the mother board.

check error

error

1. Check if the optional add-in card is properly installed.

2. Run the BIOS SETUP utility to check the IRQ assignment.

3. Ask your service representative to replace the addin card or mother board..

2. Remove the DIMM once, and then re-install it to check if it operates normally.

3. Ask your service representative to replace the failed DIMM or mother board.

2. Replace the mother board.

1. Check if the DIMM is properly installed.

2. Remove the DIMM once, and then re-install it to check if it operates normally.

3. Ask your service representative to replace the failed DIMM or mother board..

1. Check if the CPU is properly installed.

2. Remove the CPU once, and then re-install it to check if it operates normally.

3. Ask your service representative to replace the failed CPU.

failure or momentary voltage drop and the system is restarted. This is not an error.

Replace the mother board.

Troubleshooting 8-9

Error Messages on Virtual LCD

NEC EXPRESSSCOPE Engine 2 (Remote Management Controller) on your server board allows you to monitor the server status on the WEB browser-based screen of the client PC via network.

The virtual LCD (16 digits x 2 lines) in the "Host Information" area displays the POST codes and status message.

When POST detects an error, the POST error code is displayed on the virtual LCD upon completion of POST. See the table for POST error codes for details.

Example:

Virtual LCD

Status i ndic ators

Message send from BIOS

Message send from B MC

POWER ON

ATTENTION

Messages displayed on upper line (BIOS message)

On-screen message Description Action

XX BIOS Rev YYYY

CPU Reconfigured

Mem Reconfigured POST completes with memory

POST in progress. XX: POST code, YYYY: BIOS version

POST completes with processor degraded.

degraded.

This is not an error.

Contact your service representative. Try the following steps to cancel the error.

1. Start BIOS SETUP.

2. Select [Main] - Processor Settings] - [Processor Retest] [Yes].

3. Select [Exit] - [Exit Saving Changes].

Contact your service representative. Try the following steps to cancel the error.

1. Start BIOS SETUP.

2. Select [Advanced] - [Memory Configuration] - [Memory Retest] - [Yes].

3. Select [Exit] - [Exit Saving Changes].

8-10 Troubleshooting

On-screen message Description Action

Memory C-Err XX A correctable error frequently occurs in DIMM

#XX.

Memory U-Err XX An uncorrectable error has occurred in DIMM

#XX. PCI Bus PERR XX A PERR has occurred in the PCI bus XX. PCI Bus SERR XX A SERR has occurred in the PCI bus XX. Mem Err Disable A correctable memory error frequently

occurred. Prepare To Boot POST completes normally. This is not an error.

Contact your service representative.

Messages displayed on lower line (BMC message)

When the following messages are displayed on the virtual LCD, restart your server by turning off and on. If an error still occurred, contact your service representative for maintenance.

On-screen message Description

240VA Power Down Power supply failure occurred. BB +1.5v Alm XX BB +1.8v Alm XX BB +3.3v Alm XX BB +5.0v Alm XX BB +12v Alm XX BB P_Vtt Alm XX BB Temp1 Alm XX Mother board thermal error occurred.

DUMP Request ! Dump switch is pressed. OS shutdown Alm OS shutdown alarm occurred. Power On Cnt Alm Power supply failure occurred. Power Unit 1 Alm Power unit #1 Failure occurred. Power Unit 2 Alm Power unit #2 Failure occurred. Proc Missing Processor is not found. Proc 1 T-Trip Proc 2 T-Trip Proc1 Therm % XX Proc2 Therm % XX

Proc1 VccpAlm XX Proc2 VccpAlm XX

Processor 1 IERR Processor 2 IERR SMI timeout SMI timeout occurred.

Voltage alarm occurred on the mother board. XX=09: high voltage (fetal) XX=07: high voltage (warning) XX=02: low voltage (warning) XX=00: low voltage (fetal)

XX=09: high voltage (fetal) XX=07: high voltage (warning) XX=02: low voltage (warning) XX=00: low voltage (fetal)

Thermal Trip occurred on processor #1 or #2. The system is forcibly turned off.

Processor #1 or #2 thermal error occurred. XX=09: high temperature (fetal) XX=07: high temperature (warning) XX=02: low temperature (warning) XX=00: low temperature (fetal) Voltage alarm occurred on processor #1 or #2. XX=09: high voltage (fetal) XX=07: high voltage (warning) XX=02: low voltage (warning) XX=00: low voltage (fetal) IERR occurred on processor #1 or #2.

On-screen message Description

Sys Fan 1 Alarm FAN#1 alarm occurred. Sys Fan 2 Alarm FAN#2 alarm occurred. Sys Fan 3 Alarm FAN#3 alarm occurred. Sys Fan 4 Alarm FAN#4 alarm occurred. Sys Fan 5 Alarm FAN#5 alarm occurred. Sys Fan 6 Alarm FAN#6 alarm occurred. Sys Fan 7 Alarm FAN#7 alarm occurred. Sys Fan 8 Alarm FAN#8 alarm occurred. VBAT Alm XX Voltage alarm in lithium battery occurred.

XX=09: high voltage (fetal) XX=07: high voltage (warning) XX=02: low voltage (warning) XX=00: low voltage (fetal)

WDT timeout Watchdog timer timeout error occurred.

Troubleshooting 8-11

8-12 Troubleshooting

SOLVING PROBLEMS

When the server fails to operate as expected, see the following to find out your problem and follow the instruction given before asking for repair.

If the server still fails to operate successfully after solving your problem, take a note on the onscreen message and contact your service representative.

Problems with the Server

Fail to power on the server:

T Is the server is properly supplied with power?

→ Check if the power cord is connected to a power outlet (or UPS) that meets the

power specifications for the server.

→ Make sure to use the power cord provided with the server. Check the power cord

for broken shield or bent plugs.

→ Make sure the power breaker for the connected power outlet is on.

→ If the power cord is plugged to a UPS, make sure the UPS is powered and it

outputs power. See the manual that comes with the UPS for details.

Power supply to the server may be linked with the connected UPS using the BIOS setup utility of the server.

T Did you press the POWER switch?

→ Press the POWER switch on the front of the server to turn on the power (the

POWER LED lights).

Fail to power off the server:

T Is the POWER switch enabled?

→ Restart the server and start the BIOS setup utility.

T Is the server running in the Secure Mode?

→ The POWER switch is disabled in the Secure Mode. (Forced shutdown is also not

available.) To release the Secure Mode, enter the password specified with the BIOS SETUP utility.

No screen display appears with beep:

→ Check whether DIMMs are connected to the mating connectors firmly.

→ Check whether DIMMs of different specifications are installed in the specific bank.

See Chapter 9 for the specifications of DIMMs.

→ DIMMs must be populated in pairs and in the following order:

11 and 21, 31 and 41, 12 and 22, 32 and 42, 13 and 23, and 33 and 43.

→ Installed DIMMs must be the same speed and must all be registered.

→ Take a note of beep code pattern, and take appropriate action according to the table

listed earlier in "Beep Codes".

POST fails to complete:

T Is the DIMM board installed?

→ At least two DIMM boards are required for operation.

→ DIMMs must be populated in pairs and in the following order:

11 and 21, 31 and 41, 12 and 22, 32 and 42, 13 and 23, and 33 and 43.

Troubleshooting 8-13

→ Installed DIMMs must be the same speed and must all be registered.

T Is the memory size large?

→ The memory check may take a few seconds if the memory size is large. Wait for a

while.

T Did you perform any keyboard or mouse operation immediately after you started the

server?

→ If you perform any keyboard or mouse operation immediately after start-up, POST

may accidentally detect a keyboard controller error and stops proceeding. In such a case, restart the server once again. Do not perform any keyboard or mouse operation until the BIOS start-up message appears when you restart the server.

T Does the server have contains appropriate memory boards or PCI devices?

→ Operation of the server with unauthorized devices is not guaranteed.

8-14 Troubleshooting

Fail to access to internal or external devices (or such devices fail to operate):

T Are cables properly connected?

→ Make sure that the interface cables and power cord are properly connected. Also

make sure that the cables are connected in the correct order.

T Is the power-on order correct?

→ When the server has any external devices connected, power on the external

devices first, then the server.

T Did you install drivers for connected optional devices?

→ Some optional devices require specific device drivers. Refer to the manual that

comes with the device to install its driver.

T Is BIOS configuration correct?

→ When the server has PCI devices connected, make sure to set the PCI device

interrupt and others with the BIOS SETUP utility of the server. (Most PCI devices generally do not require any change to the configuration, but some boards do require specific settings. Refer to the manual that comes with the board for details to make correct settings.

→ Some devices connected to the serial or parallel port may require I/O port address

or operation mode settings. Refer to the manual that comes with the board for details to make correct settings.

The POWER switch and sleep feature are disabled:

T Is the POWER switch masked by the BIOS feature?

→ The BIOS can disable power-off with the POWER switch after the operating

system is started (including shutdown by pressing the POWER switch for at least four seconds). Run the BIOS SETUP utility to change settings (see Chapter 4).

The keyboard or mouse fails to operate:

T Is the cable properly connected?

→ You must use the provided keyboard/mouse branch cable (Y cable) for this server.

Make sure that the provided cable is connected to the correct connector on the rear of the server.

→ The keyboard or mouse does not operate if it is connected when the server is

powered (not applicable to USB devices). Power of the server first and connect it properly.

T Is BIOS configuration correct?

→ The keyboard and mouse may be disabled with the BIOS SETUP utility of the

server. Check the settings with the BIOS SETUP utility.

T Are the server drivers installed?

→ Refer to the manual that comes with your OS to check that the keyboard and

mouse drivers are installed. (These drivers are installed along with the OS.) Some OS's allow you to change the keyboard and mouse settings. Refer to manual that comes with your OS to check that the keyboard and mouse settings are correct.

Troubleshooting 8-15

Fail to access to the disc:

T Is the disc properly set in the optical disk drive tray?

→ The tray is provided with a holder to secure the disc. Make sure that the disc is

placed properly in the holder.

T Is the disc applicable to the server?

→ The disc for Macintosh is not available for use.

T Is the CD/FDD bay installed correctly?

→ Reinstall the CD/FDD bay (see Chapter 9).

Inserted the correct disc but the message like the following is displayed:

The CD-ROM is not inserted or the wrong CD-ROM is inserted. Please insert the correct CD-ROM. OK

T Is the data side of the disc dirty or injured?

→ Take the disc out of the optical disk drive, confirm that it is not dirty or injured,

reset and click [OK].

8-16 Troubleshooting

Fail to access the hard disk drive:

(Refer to the documentation supplied with the RAID Controller.)

T Is the hard disk drive applicable to the server?

→ Operation of any device that is not authorized by NEC is not guaranteed.

T Is the hard disk drive properly installed?

→ Make sure to lock the hard disk drive with the lever on its handle. The hard disk

drive is not connected to the internal connector when it is not completely installed (see Chapter 9).

Fail to access the (internal or external) SCSI devices:

T Is the SCSI device applicable to the server?

→ Operation of any SCSI device that is not authorized by NEC is not guaranteed.

T Are SCSI devices properly configured?

→ When the server has external SCSI devices connected, hard disk drive settings,

including SCSI ID and terminator, are required. Refer to the manual that comes with the SCSI device for details.

T Are the SCSI controllers (including optional controllers) properly configured?

→ Use the SCSI BIOS setup utility for proper configuration of SCSI devices

connected to the SCSI connector on the mother board. When the server has an optional SCSI controller installed and SCSI devices connected to it, use the SCSI BIOS setup utility that comes with the optional SCSI controller for proper configuration. See the manual that comes with the optional SCSI controller for details.

The server is not found on the network:

T Is the LAN cable connected?

→ Make sure to connect the LAN cable to the network port on the rear of the server.

Also make sure that the LAN cable to use conforms with the network interface standard.

T Is BIOS configuration correct?

→ The internal LAN controller may be disabled with the BIOS SETUP utility of the

server. Check the setting with the BIOS SETUP utility.

<Menus to check:

[Advanced] - [PCI Configuration] - [Onboard LAN] - [LAN Controller]>

T Have the protocol and service already configured?

→ Install the distinctive network driver for the server. Make sure that the protocol,

such as TCP/IP, and services are properly specified.

T Is the transfer speed correct?

→ Open the network property dialog box in control panel to specify the "Link Speed

& Duplex" value the same as the value specified for HUB.

Troubleshooting 8-17

Wake on LAN does not start from standby state.

T Is Hub set to Auto-Negotiation? Or, Is the client set to Auto-Negotiation/optimum

speed?

→ For both hub and client, Wake on LAN does not start from the standby state if the

speed is fixed to 1000Mbps.

8-18 Troubleshooting

Event logs in using Intel Network adapter teaming

Event Type: Warning Event Source: IANSMiniport Event Category: None Event ID: 11 Description: Adapter link down: Intel(R)PRO/1000 ----

Event Type: Warning Event Source: IANSMiniport Event Category: None Event ID: 13 Description: Intel(R)PRO/1000 ---- has been deactivated from the team.

Event Type: Error Event Source: IANSMiniport Event Category: None Event ID: 16 Description: Team #0: The last adapter has lost link.

Team network connection has been lost.

Event Type: Warning Event Source: IANSMiniport Event Category: None Event ID: 22 Description: Primary Adapter does not sense any Probes:

Intel(R)PRO/1000 ---- Possible reason: partitioned Team.

Above-mentioned event log will appear when the system starts.

There is no problem in LAN driver operation.

Troubleshooting 8-19

Problems with RAID System Configuration

Check the following if the server configuring a RAID System does not operate properly or a management utility does not operate correctly. If a relevant item is found, follow the processing method.

Fail to install the OS:

T Is the RAID Controller configured?

→ Provide proper configuration for the RAID Controller by using the WebBIOS.

Fail to start the OS:

T Is the BIOS of the RAID Controller changed?

→ Set the BIOS correctly by using the WebBIOS.

T Does POST recognize the RAID Controller?

→ After making sure that the RAID Controller is connected correctly, then power on

the server.

If the RAID Controller is not recognized correctly despite correct connection, the RAID Controller may be failed. Contact your service representative.

Rebuild fails:

T Is the capacity of the hard disk drive to be rebuilt sufficient?

→ The hard disk drive to be rebuilt should have the same capacity of the failed had

disk drive.

T Is RAID0 configured?

→ RAID0 has no data redundancy, therefore, Rebuild is disabled in the RAID0

configuration. Replace the failed hard disk drive, create the configuration data again and initialize the hard disk drives. Then recover the data by using backup data.

Auto rebuild fails:

T Was a sufficient time taken for hot swap of hard disk drives?

→ To allow the auto rebuild to operate correctly, it should take 90 seconds or longer

for the interval between the removal of the failed hard disk drive and the installation of a new hard disk drive.

A hard disk drive fails:

Contact your service representative.

8-20 Troubleshooting

Problems with Windows

There are some cases that an event log is registered as follows when you install Windows Server 2003 x64 Editions.

Source: DCOM

Category: Error

Event ID: 10016

Description: The application-specific permission settings do not grant Local Activation

permission for the COM server application with CLSID {555F3418-D99E4E51-800A-6E89CFD8B1D7} to the user {NT AUTHORITY\LOCAL SERVICE} SID {S-1-5-19}. This security permission can be modified using the component Services administrative tool.

→ It is not a problem in operating the system.

There are some cases that an event log is registered as follows when you install Windows Server 2003 x64 Editions.

Event Source: Service Control Manager

Event Type: Error

Event ID: 7011

Description: Timeout (30000 milliseconds) waiting for a transaction response from the

IMAP4Svc service.

→ When this event is not registered by rebooting the system, it is not a problem in

operating the system.

Troubleshooting 8-21

There are some cases that an event log is registered as follows when you operate Windows Server 2003 R2.

Source: IPMIDRV

Type: Error

Event ID: 1001

Description: The IPMI device driver attempted to determine if the system supported an IPMI BMC

device. The driver attempted to detect the presence of the IPMI BMC by searching the SMBIOS for Type 38 record. But either no record was found or the record was not compatible with the version of the device driver. If a SMBIOS Type 38 record was detected, the Dump Data field of the event contains a binary representation of the record.

→ If you use "Hardware Management" which is provided by Windows Server 2003

R2, above-shown event log will be registered.

For more details, refer to "Enabling Microsoft Windows Server 2003 R2 Hardware Management" on the following site.

[NEC Express5800 Web Site]

http://www.nec.co.jp/express/download/W2K3_R2

The system displays the message below and fails to log on.

Windows Product Activation

This copy of Windows must be activated with Microsoft before you can continue. You cannot log on until you activate Windows.

To shut down the computer, click Cancel.

YES NO Cancel

→ In Windows Server 2003, the above message will be displayed if you use the

operating system without executing the license authentication. Select "Yes", and execute the procedure for license authentication.

Cannot install the operating system correctly.

T Did you confirm the notes on installing the operating system?

→ See Chapter 6.

8-22 Troubleshooting

Fail to start the OS with the /3GB switch

→ System often fails to start the OS with the /3GB switch.

In this case, please adjust the capacity of the user mode area using the /userva switch in reference to the following URL.

http://support.microsoft.com/kb/316739/en

During installation, the following warning is registered in the System Log of the Event Viewer:

Error detected on the device \Device\CdRom0 during the paging operation.

→ There is no problem on this issue.

Fail to start the OS:

T Is a floppy disk in the floppy disk drive?

→ Take out the floppy disk and restart the server.

T Is the NEC EXPRESSBUILDER DVD in the optical disk drive?

→ Take out the NEC EXPRESSBUILDER DVD and restart the server.

T Is the OS broken?

→ Use recovery process to recover the system.

The OS presents unstable operation:

T Did you update the system?

→ Installing a network drive after installation of the OS may cause unstable

operation. Use the NEC EXPRESSBUILDER DVD to update the system. (See Chapter 6.)

The system does not restart automatically when a stop error occurs, though the system is adjusted to automatically restarting:

→ When the system does not restart automatically, restart it manually.

The system restarts automatically when a stop error occurs, though the system is NOT adjusted to automatically restarting:

→ There is no problem about this issue.

Check the System Event Log to confirm that STOP error occurred.

Troubleshooting 8-23

Cannot turn the power OFF at the blue screen:

→ If you want to turn off the power at the blue screen, execute forced shutdown

(forced shutdown: continue to press POWER/SLEEP switch for 4 seconds). The power will not be turned off if you press the switch for less than 3 seconds.

The PXE boot (network boot) fails or the server is not found on the network:

T Is the cable connected properly?

→ Connect the proper cable to the network port on the rear of the Express server. In

addition, make sure that the used cable conforms to the network interface standard.

T Is BIOS configuration correct?

→ The internal LAN controller may be disabled with the BIOS SETUP utility of the

server. Check the setting with the BIOS setup utility.

T Have the protocol and service already configured?

→ Install the distinctive network driver for the server. Make sure that the protocol,

such as TCP/IP, and services are properly specified.

T Is the transfer speed correct?

→ Open the network property dialog box in control panel to specify the link speed

and duplex value the same as the value specified for HUB.

The Telnet Service is not installed.

→ Adjust the computer name to 14 characters or less, and then install the Telnet Service

according to <How to install the Telnet Service>.

1. Click [Run] on Start menu.

2. Type "tlntsvr /service" in the [Open] box, and click [OK].

3. Click Start menu, point to [Control Panel] and click [Computer Management] and then

click the [Services] to specify whether the Telnet Service is registered.

* When the installation of Telnet Service is finished, there is no problem if the computer

name is set to 15 characters or more.

Power ON/OFF (Wake On LAN) feature does not work:

→ Immediately after the AC power is turned on, the Remote Power ON/OFF feature

(Wake ON LAN) is disabled. Start Windows 2003 once, provide settings as shown below, then shutdown the system. After restart, the Remote Power On/Off feature is available unless the AC power is turned off. Select [Start] → [Administrative Tools] → [Computer Management]. Select Device Manager, double-click [Intel(R) PRO/1000EB Network Connection with I/O Acceleration #n] under Network Adapter, and specify as follows in [Detail] tab.

PME: [ON] Wake On: [Magic Packet]

8-24 Troubleshooting

Problems with NEC EXPRESSBUILDER

When the server is not booted from the NEC EXPRESSBUILDER DVD, check the following:

T Did you set the NEC EXPRESSBUILDER during POST and restart the server?

→ If you do not set the NEC EXPRESSBUILDER during POST and restart the

server, an error message will appear or the OS will boot.

T Is BIOS configuration correct?

→ The boot device order may be specified with the BIOS SETUP utility of the server.

Use the BIOS SETUP utility to change the boot device order to boot the system from the optical disk drive first.

If [OS installation ***default***] is selected at BOOT Selection screen, following message is displayed.

After this message appears, check the error and take the appropriate corrective action according to the message listed in the table below.

Message Cause

This EXPRESSBUILDER version was not designed for this computer.

Insert the correct version and click [OK]. (When you click [OK], the computer reboots.)

EXPRESSBUILDER could not get the hardware parameters written in this motherboard. This version is not designed for this computer or the motherboard may be broken. (When you click [OK], the computer reboots.)

The hardware parameters written in this motherboard are incorrect. This version is not designed for this computer or the motherboard may be broken.

This NEC EXPRESSBUILDER version is not designed for this server.

Execute the NEC EXPRESSBUILDER on the compliant server.

This message is shown when NEC EXPRESSBUILDER could not find system-specific information because of mother board exchange and so on.

Troubleshooting 8-25

Problems with Express Setup

The system partition is created by size smaller than specified value.

→ In ExpressSetup, there are some cases that the system partition is created by size

about 8MB smaller than specified size. It is not a problem in operating the system.

Following message appeared when you tried to install Express Setup to the hard disk drive that has smaller capacity than the specified partition size:

The creating of the partition was failed. The process can not be continued. The process was stopped.

OK

→ Cannot continue the setup.

Specify smaller partition size than the capacity of connected hard disk drive, and then retry the setup.

Specified to join the Domain, but the system is installed as Workgroup.

→ When the setup fails to join the Domain during the installation, it will install the

system as Workgroup. Open [System] in Control Panel to specify joining the Domain.

Unable to specify the details of Network adapter.

→ In Express Setup, you can not specify the details of Network adapter. Specify them

from Control Panel after starting Windows.

Fail to start Parameter File Creator:

T Parameter File Creator requires to run by "Microsoft® HTML Application host".

→ If Parameter File Creator does not start, associate the file type with "Microsoft®

HTML Application host" via following process.

1) Click [Run] on Start menu.

2) Type "%windir%\system32\mshta.exe /register" in the [Open] box, and click [OK].

8-26 Troubleshooting

Problems with Windows Autorun Menu

Cannot read online document:

T Do you have Adobe Reader installed correctly in your system?

→ Some online documents are supplied with PDF format. To read the document of

PDF format, Adobe Reader is required in your system.

T Is the operating system Windows XP SP2?

→ With Windows XP SP2, the following information may appear in browser.

"To help protect your security, Internet Explorer has restricted this file from showing active content that could access your computer. Click here for options..."

1. Click the Information Bar. The shortcut menu appears.

2. Click [Allow blocked content]. The security alert dialog box appears.

3. Click [Yes] on dialog box.

The menu fails to appear:

T Is your system Windows XP or later, or Windows 2003 or later?

→ The Windows Autorun menu is supported by Windows XP/Windows 2003 or

later.

→ If your system runs on Windows Autorun Menu on Windows 2000 system, you

need to setup IE6.0 before using Windows Autorun Menu.

T Is Shift pressed?

→ Setting the DVD/CD-ROM with Shift pressed down cancels the Autorun feature.

T Is the system in the proper state?

→ The menu may not appear depending on the system registry setting or the timing

to set the DVD/CD-ROM. In such a case, start the Explorer and double-click the icon of the optical disk drive.

Some menu items are grayed-out:

T Is your system environment correct?

→ The menu items are grayed-out when the logon user does not have the authority of

the Administrator or the system does not meet the requirements to install the application. Login with the user having the proper authority on the proper system, and try again.

Troubleshooting 8-27

COLLECTING DR. WATSON DIAGNOSTIC INFORMATION

Dr. Watson collects diagnostic information related to application errors. The location to save the information can be specified as you like. For more information, refer to Chapter 5.

MEMORY DUMP

If an error occurs, the dump file should be saved to acquire necessary information.

If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on the label. You can specify the location to save the diagnostic information as you like.. For more information, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 5 for detail)".

IMPORTANT:

 Consult with your service representative before dumping the

memory. Dumping the memory while the server is in the successful operation may affect the system operation.

 Restarting the system due to an error may display a message

indicating insufficient virtual memory. Ignore this message and proceed. Restarting the system may result in dumping improper data.

Preparing for Memory Dumping

Memory dumping with the DUMP switch may disable the server to restart. In such a case, it is required to force the server to shut down. This forced shutdown, however, is not available if "Enable" is selected for "Power Switch Inhibit" on the Security menu of the BIOS setup utility, SETUP, because this setting disables POWER switch operation.

Follow the procedure below to change the setting to enable the forced shutdown and restart of the server.

1. Power on the server and start the BIOS setup utility, SETUP.

2. Select "Disable" for "Power Switch Inhibit" in the Security menu.

3. Save the configuration data and exit the SETUP.

8-28 Troubleshooting

Saving the Dump File

Press the DUMP switch to save the dump file when an error occurs. Insert a metal pin (a straightened large paper clip will make a substitute) into the switch hole to press the DUMP switch.

DUMP switch

Pressing the DUMP switch saves the dump file in the specified directory. (Memory dumping may not be available when the CPU stalls.)

IMPORTANT: Do not use a toothpick or plastic stick that is easy to

break.

Troubleshooting 8-29

RECOVERY FOR WINDOWS SERVER 2003 X64 EDITIONS AND WINDOWS SERVER 2003

If the system fails to start by some reasons, recover the system with the recovery console. However, recovery using this method should be performed only by system administrator or a user who has an expert knowledge.

See Online Help for details.

8-30 Troubleshooting

Maintenance Tools

The Maintenance Tools is a tool of this product prevention to maintain, and to analyze the trouble.

Starting Maintenance Tools

The Maintenance Tools is started according to the following procedure.

1. Turn on peripheral devices and the server in this order.

2. Insert the NEC EXPRESSBUILDER DVD supplied with your server into the optical disk

drive of your server.

3. Press Ctrl, Alt, and Delete to reboot the server from the NEC EXPRESSBUILDER.

(You may also turn off and then on again to reboot the server.)

System boots up displaying Boot Selection menu.

IMPORTANT: An initial selection of the menu is "Os installation".

"Os installation" starts by the automatic after the Boot Selection menu is displayed.

4. When a local console is used, "Maintenance Tools (Normal mode)" is selected.

Moreover, "Maintenance Tools (Redirection mode)" is selected when using it with remote console. The Language selection menu is displayed.

IMPORTANT: An initial selection of the menu is "Japanese".

"Japanese" starts by the automatic operation when the operation is not done for five seconds after the Language Selection menu is displayed.

5. "English" is selected.

The tool menu is displayed.

Troubleshooting 8-31

When you use a local console

When you use a remote console

6. Each tool is selected, and it starts.

8-32 Troubleshooting

Function of Maintenance Tools

The following functions can be executed in the Maintenance Tools.

 Maintenance Utility

The Off-line Maintenance Utility is started in Maintenance Utility. The Off-line Maintenance Utility is an OS-independent maintenance program. When you are unable to start the OS-dependent NEC ESMPRO to troubleshoot a problem, the Off-line Maintenance Utility can be used.

IMPORTANT:

 The Off-line Maintenance Utility is intended for use of your service

representative. The NEC EXPRESSBUILDER DVD you have created contain a file that describes operation of the utility, but do not attempt to use the utility by yourself. Contact your service representative and follow instructions.

 See the on-line help for details of the Off-line Maintenance Utility.

For further information, ask your service representative.

The Off-line Maintenance Utility provides the following features.

– IPMI Information Viewer

Provides the functions to view the system event log (SEL), sensor data record (SDR), and filed replaceable unit (FRU) and to make a backup copy of them.

Using this feature, you can find system errors and events to determine a maintenance part.

– BIOS Setup Viewer

Provides the functions to export the current configuration data defined with the SETUP utility to a text file.

– System Information Viewer

Provides the functions to view information on the processor and the BIOS and export it to a text file.

– System Information Management

Provides the function to make a back-up copy of your data.

Without the backup data, the system-specific information and/or configuration may not be restored.

Only the authorized personnel is allowed to restore the backup data.

– System Management

The parameters of BMC (Baseboard Management Controller) are set for remote control and alert.

Troubleshooting 8-33

 BIOS/FW Updating

This menu allows you to update the software module such as BIOS and firmware of the server by using the update disk (3.5-inch floppy disk) that is distributed from NEC customer service representative.

After rebooting the system, an update program is started automatically from floppy disk, and the various BIOS and firmware programs are updated.

IMPORTANT: Do not turn off the server while the update program is

running. If the update processing is discontinued, the system becomes unable to start.

 ROM-DOS startup FD

Creates a support disk for starting the ROM-DOS system.

 Test and diagnostics

Execute various tests on the server system to check if the server functions are normal and if the connection between the server and additional board is normal.

After the Test and diagnostics is executed, a system check program assigned to each model starts. See Chapter 7 for details.

8-34 Troubleshooting

Maintenance Tools with Remote Console

This subsection describes the procedures for using Maintenance Tools with remote console.

Maintenance Tools contains the remote console feature that allows the system administrator to set up the server from the management workstation (management PC) via the network or the server's COM B (serial) port.

IMPORTANT:

 Do not use this feature on any other computer than the server, or on

any other server obtained without the NEC EXPRESSBUILDER. Doing so may cause a failure of the server.

 Select "Maintenance Tools (Redirection mode)" for the remote

console in the "Boot Selection" menu. Even if the rest is selected, it does not display it in management PC.

 The system may fail to operate with the transfer rate of 115.2 Kbps

for serial console redirection. Specify any other transfer rate than

115.2 Kbps.

Troubleshooting 8-35

Starting

The following two methods are available to start the server.

 Running Maintenance Tools from the management PC via LAN

 Running Maintenance Tools from the management PC via direct connection (COM2)

For the procedure for starting Maintenance Tools with Remote Console, see "NEC DianaScope".

IMPORTANT: Do not change the boot device order in BOOT menu

in BIOS SETUP. NEC EXPRESSBUILDER cannot be used if the optical disk drive is not the first device to launch the system.

NOTE: The following items of BIOS setup information will be set as

shown below.

 LAN Controller: [Enabled]

 Serial Port A: [Enabled]

Base I/O Address: [3F8] Interrupt: [IRQ 4]

 Serial Port B: [Enabled]

Base I/O Address: [2F8] Interrupt: [IRQ 3]

 BIOS Redirection Port: [Serial Port B]

 Baud Rate: [19.2K]

 Flow Control: [CTS/RTS]

 Console Type: [PC ANSI]

8-36 Troubleshooting

RESETTING THE SERVER

If the server halts before starting the OS, press and hold Ctrl and Alt and press Delete. This restarts the server.

IMPORTANT: Resetting the server clears the DIMM memory and the

data in process. To reset the server when it is not frozen, make sure that no processing is in progress.

FORCED SHUTDOWN

Use this function when an OS command does not shut down the server, the POWER switch does not turn off the server, or resetting does not work.

Press and hold the POWER switch on the server for at least four seconds. The power is forcibly turned off. To turn on the power back again, wait approximately 30 seconds after turning off the power (forced shutdown).

IMPORTANT: If the remote power-on function is used, cycle the

power once to load the OS, and turn off the power again in the normal way.

POWER switch

Chapter 9

Upgrading Your Server

This chapter describes internal optional devices available for the server, procedures for install or removing such optional devices, and notes on using them.

IMPORTANT:

 Optional devices described in this chapter may be installed or

removed by any user. However, NEC does not assume any liability for damage to optional devices or the server or malfunctions of the server resulted from installation by the user. NEC recommends you ask your service representative for install or removing any optional devices.

 Make sure to use only optional devices and cables authorized by

NEC. Repair of the server due to malfunctions, failures, or damage resulted from installing such devices or cables will be charged.

 For the Windows Server operating system user:

When you made any change to the hardware configuration, make sure to update the system (see Chapter 5 for details.).

9-2 Upgrading Your Server

SAFETY NOTES

Observe the following notes to install or remove optional devices safely and properly.

WARNING

Observe the following instructions to use the server safely. Failure to follow these instructions may result in death or serious personal injury. See pages 1-3 to 1-8 for details.

 Do not disassemble, repair, or alter the server.  Do not remove the lithium battery.  Disconnect the power plug before working with the server.

CAUTION

Observe the following instructions to use the server safely. Failure to follow these instructions may cause a fire, personal injury, or property damage. See pages 1-3 to 1-8 for details.

 Do not lift the server only by a single person.  Make sure to complete board installation.  Do not install the server on the rack leaving the cover removed.  Do not install the server on the rack halfway.  Do not pinch your fingers with mechanical component.  Avoid installation in extreme temperature conditions.

Upgrading Your Server 9-3

ANTI-STATIC MEASURES

The server contains electronic components sensitive to static electricity. Avoid failures caused by static electricity when installing or removing any optional devices.

 Wear a wrist strap (an arm belt or anti-static glove).

Wear a wrist strap on your wrist. If no wrist strap is available, touch an unpainted metal part of the cabinet before touching a component to discharge static electricity from your body.

Touch a metal part regularly when working with components to discharge static electricity.

 Select a suitable work space.

– Work with the server on the anti-static or concrete floor.

– When you work with the server on a carpet where static electricity is likely to be

generated, make sure take anti-static measures beforehand.

 Use a work table.

Place the server on an anti-static mat to work with it.

 Cloth

– Do not wear a wool or synthetic cloth to work with the server.

– Wear anti-static shoes to work with the server.

– Take off any jewels (a ring, bracelet, or wrist watch) before working with the

server.

 Handling of components

– Keep any component in an anti-static bag until you actually install it to the server.

– Hold a component by its edge to avoid touching any terminals or parts.

– To store or carry any component, place it in an anti-static bag.

9-4 Upgrading Your Server

PREPARING FOR INSTALLATION AND REMOVAL

Follow the procedure below to prepare for installing or removing components.

1. Shutdown the OS.

Shutdown process is not required if the hard disk drives and the additional power supply units are hot-swappable.

2. Unlock the front bezel with the security key.

Security key slot

3. Remove the front bezel from the chassis.

Upgrading Your Server 9-5

4. Press the POWER switch to power off the server (the POWER LED goes off).

POWER switch

POWER LED

5. Remove all cables and power cords from the server.

Prepare a Phillips screwdriver to install or remove the component.

The server needs to be pulled out from the rack for installing/removing any internal components other than the hard disk drives and power supply units.

CAUTION

Observe the following instructions to use the server safely. Failure to follow these instructions may cause a fire, personal injury, or property damage. See pages 1-3 to 1-12 for details.

 Do not install the server on a rack with leaving covers removed.  Do not pinch your finger with mechanical components.  Note high temperature.  Do not pull out a device from the rack if the rack is unstable.  Do not leave more than one device being pulled out from the rack.

9-6 Upgrading Your Server

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

NOTE: To confirm the device you are going to maintain, use the UID

switch and the UID LED that goes on when the switch is pressed.

2. Loosen the unlock buttons at the right and left sides of the front panel, and slowly pull out

the server from the rack.

The server is locked while you are pulling it. Stop pulling when it is locked.

Press this button to unlock the server

To place the server in the rack, push it back into the rack while pushing the right and left release levers (blue) forward or rearward.

Release lever (blue)

IMPORTANT: Be very careful not to get your finger caught in the

levers or rails.

Upgrading Your Server 9-7

CONFIRMATION AFTER INSTALLATION/REMOVAL

Confirm the following after installing an additional option and removing a component:

 Installing removed components exactly as they were

Install the components and cables, which were removed and disconnected for addition of an option, exactly as they were. Assembling without a component being installed or a cable being disconnected causes the server to malfunction.

 Confirming that no parts such as screws are left in the server

Confirm that particularly conductive parts such as screws are not left in the server. Turning on the power with a conductive part on the mother board or cable terminal causes the server to malfunction.

 Confirming the cooling effect in the server

Confirm that the ventilating holes are not covered with an internally connected cable. Insufficient cooling effect raises the internal temperature, which causes the server to malfunction.

 Confirming operation with a tool

Some additional devices require the diagnostic utility or BIOS SETUP utility to check if they are installed correctly. For details, see the procedure for additionally installing the target device.

9-8 Upgrading Your Server

HARD DISK DRIVE

Your server is equipped with hard disk drive bay that can contain hard disk drive of 25.4-mm (1inch) high. You may purchase the hard disk drive with dedicated drive carrier.

IMPORTANT:

 Do not use any hard disk drives that are not authorized by NEC.

Installing a third-party hard disk drive may cause a failure of the server as well as the hard disk drive. Purchase hard disk drives of the following models: – N8150-247 (250GB, 7,200 rpm, SATA2/300) – N8150-229 (500GB, 7,200 rpm, SATA2/300) – N8150-237 (750GB, 7,200 rpm, SATA2/300) – N8150-199 (36.3 GB, 15,000 rpm, SAS) – N8150-200 (73.2 GB, 15,000 rpm, SAS) – N8150-201 (146 GB, 15,000 rpm, SAS) – N8150-226 (300 GB, 15,000 rpm, SAS) NOTE: SAS and SATA2 hard disk drives cannot co-exist.

 The Internal RAID Controller (equivalent to N8103-116) supports

RAID levels 0, 1, 5, and 6. To use RAID 5 or RAID 6, you need to additionally install the optional N8103-119 RAID Upgrade Kit.

The hard disk drive bay may contain up to six hard disk drives. The port numbers are factoryassigned to hard disk drives as shown below.

Port 0

Port 1

Port 2

Port 3

Port 5

Port 4

Upgrading Your Server 9-9

The hard disk drive bays are connected to the Internal RAID Controller (equivalent to N8103-116) when the server is shipped. How to use the hard disk drives in a RAID System is described below.

Internal RAID Controller

(equivalent to N8103-116)

 When using the Internal RAID Controller (equivalent to N8103-116):

Use WebBIOS or Universal RAID Utility to build, configure, and manage the RAID System. See "RAID System Configuration" in Chapter 4 and "Universal RAID Utility" in Chapter 6.

 When using an optional RAID Controller (N8103-90):

Use WebBIOS or Universal RAID Utility to build, configure, and manage the RAID System. Refer to the manual coming with the optional RAID Controller, or see "Universal RAID Utility" in Chapter 6.

A dummy tray is installed in the hard disk drive bays except the one with Port 0 defined. The purpose of a dummy tray is to increase the cooling effect in the server. Install a dummy tray in slots not containing a hard disk drive.

9-10 Upgrading Your Server

Installation

Take the following steps to install a hard disk drive. This procedure applies to all the hard disk drive bays.

NOTE: Any hard disk drive can be installed or removed in or from the server only by removing the front bezel.

IMPORTANT: In the RAID system, use the hard disk drives having the same specification including the capacity.

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

2. Locate the slot in which you are going to install a hard disk drive.

The server has six slots. Install hard disk drives in ascending order of the port numbers. The port numbers assigned to the slots are all determined.

3. Remove the dummy tray.

A dummy tray is installed in the hard disk drive bays except the one with Port 0.

IMPORTANT:

 Keep the dummy tray for future use.

 The purpose of a dummy tray is to increase the cooling effect in the

server. Install a dummy tray in slots not containing a hard disk drive.

4. Unlock the lever of the hard disk drive carrier and open the handle.

Upgrading Your Server 9-11

5. Firmly hold the drive carrier and the handle, then insert it into the slot.

IMPORTANT:

 Push the hard disk drive carrier until the hook of the handle hits the

frame.

 Hold the hard disk drive carrier with both hands securely and

carefully.

6. Close the lever ensuring the drive is secured.

The handle is locked when a distinct "click" is heard.

IMPORTANT: Be careful not to get your finger caught between the

handle and tray. Push the drive further to check if it is firmly secured.

NOTE: Confirm that the handle is hooked to the frame when having

inserted the hard disk drive.

9-12 Upgrading Your Server

7. Power on the server, and run SETUP utility.

Select [Boot] menu to set the boot priority. When you have installed hard disk drive additionally, the boot priority stored in BIOS is cleared. See Chapter 4 for details.

8. Install the front bezel you removed previously.

There are tabs on the left side of the front bezel. Engage the tabs with the server frame, install the front bezel, and lock it with the security key.

Frame

Tabs

Upgrading Your Server 9-13

Removal

Take the following steps to remove a hard disk drive:

NOTE: If removing a failing hard disk drive, confirm the slot in which

the DISK LED of the hard disk drive is amber before starting the removal.

DISK LED

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

2. Push the lever to unlock, and open the handle.

3. Firmly hold the handle and hard disk drive, and pull out the hard disk drive.

9-14 Upgrading Your Server

4. If using the server with the hard disk drive removed, install the dummy tray in the empty

slot.

5. Power on the server, and run SETUP utility.

Select [Boot] menu to set the boot priority. When you have removed hard disk drive, the boot priority stored in BIOS is cleared. See Chapter 4 for details.

6. Install the front bezel you removed previously.

Upgrading Your Server 9-15

Notes on Replacing Hard Disk Drives in the RAID System

When the hard disk drives are in the RAID System, you can restore the state before an error using the auto-rebuild feature that stores the data in the old hard disk drive into a new one.

The auto-rebuild feature is available for the RAID 1, RAID5, or RAID6.

Auto-rebuild is carried out when you hot-swap a failed hard disk drive with a new one (replace the disk while the server is powered). While auto-rebuild is in progress, the DISK LED flashes green and amber alternatively to indicate it.

IMPORTANT:

 When auto-rebuild fails, the DISK LED lights in amber. Remove

and install the hard disk drive again to restart auto-rebuild.

 If the RAID System management utility is installed, it may display

or act as follows. If the DISK LED does not light in amber after auto-rebuild, however, auto-rebuild has completed successfully.

– Displays "Rebuild was cancelled" on the screen while auto-

rebuild is in progress.

– Appears to stop and restart auto-rebuild.

Observe the following notes for auto-rebuild.

 Do not power off the server in the period between a hard disk drive error and completion

of auto-rebuild.

 When you removed a hard disk drive, wait at least 90 seconds before installing the hard

disk drive back again.

 Do not replace another hard disk drive while rebuilding is in progress. (The DISK LED

flashes in green and amber alternatively while rebuilding the hard disk drive.)

9-16 Upgrading Your Server

POWER SUPPLY UNIT

Your server contains one or two power supplies.

The second power supply is optional and provides a redundant configuration that ensures continued operation of the system in the unlikely event one of the power supplies fails.

Installation

Take the following steps to install a power supply unit:

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

IMPORTANT: Be sure to turn off the power. Failure to do so causes

the server to malfunction or fail.

2. Pull the cable arm toward the rear of the server, and confirm the slot for installing an

optional power supply unit.

3. Hold and pull the lever of the blank cover and remove the blank cover.

IMPORTANT: Keep the removed blank cover for future use.

Upgrading Your Server 9-17

4. Insert the power supply unit.

IMPORTANT: Do not touch the terminals of the power supply unit.

Contact terminals

5. Grasp the handle and firmly push the power supply.

The power supply unit is locked when a distinct "click" is heard.

9-18 Upgrading Your Server

6. Connect two power cords.

Use the power cord provided with the standard power supply unit and the one provided with the system. The AC POWER LEDs flash when the power cords are connected.

Power supply unit 2

(Option)

Power supply unit 1

(Standard)

AC POWER LEDs

Power cord for power supply unit 1

Power cord for power supply unit 2

7. Power on the server.

The AC POWER LEDs go on.

8. Confirm, by the STATUS LED or on the POST screen, that there are no errors related to

the power supply units.

See Chapter 8 for details on the error messages.

If the AC POWER LEDs are off, reinstall the power supply units. If the same error message still appears, contact your service representative.

Upgrading Your Server 9-19

Replacing a Failing Power Supply Unit

Replace only a failing power supply unit.

IMPORTANT: Do not remove a power supply unit operating

normally.

NOTE: If one power supply unit fails while the server contains two power supply units in a redundant configuration, the failing power supply unit can be replaced with the system operating (power-on state). (Skip step 2.)

1. Locate the failing power supply unit by the AC POWER LED on the rear of each power

supply unit. (The LED of the failing power supply unit is amber.)

2. Shutdown the system, and press the POWER switch to turn off the power.

3. Disconnect the power cord from the failed power supply.

4. Hold the handle of the failing power supply.

5. While pressing the lever, pull the power supply to remove if from the chassis.

6. If operating the server with a single power supply unit without installing a new one, install

the cover you removed in step 3 of installation procedure.

IMPORTANT: To maintain the cooling effect in the server, install the

blank cover in the vacant slot.

7. Install the new power supply unit taking steps 4 to 8 of "Installation", and confirm that the

power supply unit is installed normally.

NOTE: If one of the two power supply units of the server is replaced while the power is on, the POWER LED of the new power supply unit goes on. (If it is replaced while the power is off, the LED flashes. The LED goes on when the power is turned on.)

9-20 Upgrading Your Server

DRIVE COVER

Open the drive cover when installing/removing a processor and backup file device or reconnecting an internal cable.

Removal

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

2. Pull out the server from the rack.

3. Slide the drive cover toward the rear of the server while pressing the lock button on the

cover.

4. Lift off the drive cover from the server.

Upgrading Your Server 9-21

Installation

When installing the drive cover, confirm that the tab of the cover is securely inserted into the slot in the server frame.

Slide the drive cover toward the rear of the server. The drive cover is locked when a distinct "click" is heard. At this time, check the release button for normal state.

NOTE: The system must be operated with the drive cover installed to ensure proper cooling.

Good No good

9-22 Upgrading Your Server

LOGIC COVER

Open the logic cover when installing/removing a DIMM, processor, and PCI add-in card or reconnecting an internal cable.

Removal

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

2. Pull out the server from the rack.

3. Loosen a captive thumbscrew at the rear of the server.

4. Slide the logic cover toward the rear of the server and lift off the cover from the server.

Installation

When installing the logic cover, confirm that the tab of the cover is securely inserted into the slot in the server frame.

Slide the logic cover toward the rear of the server and secure the cover with captive thumbscrew.

Upgrading Your Server 9-23

DIMM

Install the additional DIMM (Dual Inline Memory Module) to the DIMM socket on the mother board in the server. The mother board is provided with 12 DIMM board slots.

NOTE: Up to 48GB of memory (4GB DIMM× 12) can be installed. (The factory-installed DIMMs need to be replaced in this case.) Two DIMMs of 1GB are factory-installed in DIMM slots #11 and #21.

IMPORTANT:

 The DIMM is extremely sensitive to static electricity. Make sure to

touch the metal frame of the server to discharge static electricity from your body before handling the DIMM. Do not touch the DIMM terminals or on-board parts by a bare hand or place the DIMM directly on the desk. For static notes, see the section "Antistatic Measures" described earlier.

 Make sure to use the DIMM authorized by NEC. Installing a third-

party DIMM may cause a failure of the DIMM as well as the server. Repair of the server due to failures or damage resulted from installing such a board will be charged.

 When four or more sets of 8GB additional memory boards are

installed, the additional PCI slot can contain only one option card and the factory-installed RAID card.

9-24 Upgrading Your Server

Installation Order

DIMMs must be populated in pairs and in the following order:

Group #1, #2, #3, #4, #5, then #6.

DIMM #11 DIMM #12 DIMM #13 DIMM #21 DIMM #22 DIMM #23 DIMM #31 DIMM #32 DIMM #33

Mother board

DIMM #41 DIMM #42 DIMM #43

Order Group Socket No.

1 1 #11 and #21 2 2 #31 and #41 3 3 #12 and #22 4 4 #32 and #42 5 5 #13 and #23 6 6 #33 and #43

IMPORTANT: Install a matched pair of DIMMS equal in speed and

size.

NOTE: Refer to "Using the Memory RAS Features" for configuring

the memory mirroring and online spare memory features.

Upgrading Your Server 9-25

Installation

Install a DIMM in the following procedure.

IMPORTANT: The server supports DIMMs of only the low-profile

type (30 mm (1.2 inches) in height). It does not support DIMMs exceeding the specified height.

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

2. Pull out the server from the rack.

3. Remove the logic cover and drive cover.

4. Remove the PCI riser module.

5. Remove two screws securing the support arm.

6. Remove the support arm from the chassis.

NOTE: When the support arm comes up, you may lose the screws.

Press firmly the support arm before removing the screws.

7. Remove the processor duct from the chassis.

9-26 Upgrading Your Server

8. Locate the DIMM socket which you are going to install DIMM.

9. Make sure the clips at either end of the DIMM socket(s) are pushed outward to the open

position.

10. Holding the DIMM by the edges, remove it from its anti-static package.

11. Position the DIMM above the socket. Align the small notch at the bottom edge of the

DIMM with the key in the socket.

NOTE: Make sure of the orientation of the DIMM.

Position the DIMM so that a notch in the bottom edge of the DIMM aligns with the keyed socket. Applying too much pressure can damage the socket. Keyed DIMMs insert only one way.

Key slot

Key

12. Insert the bottom edge of the DIMM into the socket.

13. When the DIMM is inserted, push down on the top edge of the DIMM until the retaining

clips snap into place.

IMPORTANT:

 To avoid damage to the socket, do not apply excessive force while

pressing the DIMM.

 Make sure the clips are firmly in place.

14. Reinstall the processor duct.

Processor duct

NOTE: Place the internal USB cable onto the processor duct (see

figure above).

15. Reinstall the support arm.

Upgrading Your Server 9-27

USB cable

Support arm

9-28 Upgrading Your Server

NOTES:

 Make sure the support arm holds the processor duct firmly (see

figure below).

 When the support arm comes up, you may lose the screws. Press

firmly the support arm before tightening the screws.

Support arm

Processor duct

16. Install the components you removed in steps 1 to 3.

17. Power on the server and verify that POST displays no error messages.

If POST displays an error message, take a note on the message and see the POST error messages listed in Chapter 8.

18. Run the BIOS SETUP utility and select [Advanced] → [Memory Configuration] to verify

that the installed DIMM shows the status "Normal". (See Chapter 4 or details.)

19. Select "Yes" for [Reset Configuration Data] on the [Advanced] menu.

This setting is required to change the hardware configuration data. See Chapter 4 for details.

20. If the Windows operating system is in use, set the paging file size to the recommended

value (total memory size × 1.5) or a greater value. See Chapter 5 for details.

Upgrading Your Server 9-29

Removal

Remove the DIMM depending on the following procedure.

NOTES:

 To remove the failed DIMM, check the error message appearing in

POST or NEC ESMPRO to identify the DIMM socket (group) in which the failed DIMM is installed.

 The server operates only when at least two DIMMs are installed.

1. See the section "Preparing for Installation and Removal" described earlier to prepare.

2. Pull out the server from the rack.

3. Remove the logic cover and drive cover.

4. Remove the PCI riser module.

5. Remove two screws securing the support arm.

6. Remove the support arm from the chassis.

NOTE: When the support arm comes up, you may lose the screws.

Press firmly the support arm before removing the screws.

9-30 Upgrading Your Server

7. Remove the processor duct from the chassis.

8. Open the clips at each end of the socket from which you remove the DIMM.

The DIMM pops out of the socket

9. Hold the DIMM by the edges, lift it away from the socket, and store it in an anti-static

package.

10. Reinstall all parts removed in Steps 3 to 7.

See installation procedures for detail explanations.

11. Power on the server and verify that POST displays no error messages.

If POST displays an error message, take a note on the message and see the POST error messages listed in Chapter 8.

12. Start the SETUP and select [Advanced] → [Memory Configuration] → [Memory Retest]

→ [Enabled] to clear the error information of the removed DIMM. (See Chapter 4 for

details.)

13. Select "Yes" for [Reset Configuration Data] on the Advanced menu.

This setting is required to change the hardware configuration data. See Chapter 4 for details.

NEC Express5800-120Rj-2 User's Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Installing and Using Utilities

NEC EXPRESSBUILDER

Autorun Menu

PARAMETER FILE CREATOR

Parameter File

NEC ESMPRO

Functions and Features

NEC DianaScope

Universal RAID Utility

Setup with Express Setup

Manual Setup

Using Universal RAID Utility via Network

Creating Logical Drive of RAID 6

Maintenance

MAKING BACKUP COPIES

CLEANING

Cleaning the Server

Cleaning the Interior

Cleaning the Keyboard/Mouse

Cleaning Disc

SYSTEM DIAGNOSTICS

Test Items

Startup and Exit of System Diagnostics

RELOCATING/STORING THE SERVER

Troubleshooting

SYSTEM VIEWERS

LEDS

ERROR MESSAGES

Error Messages after Power-on

POST Error Messages

Beep Codes

Error Messages on Virtual LCD

SOLVING PROBLEMS

Problems with the Server

Problems with RAID System Configuration

Problems with Windows

Problems with NEC EXPRESSBUILDER

Problems with Express Setup

Problems with Windows Autorun Menu

COLLECTING DR. WATSON DIAGNOSTIC INFORMATION

MEMORY DUMP

Preparing for Memory Dumping

Saving the Dump File

RECOVERY FOR WINDOWS SERVER 2003 X64 EDITIONS AND WINDOWS SERVER 2003

Maintenance Tools

Starting Maintenance Tools

Function of Maintenance Tools

Maintenance Tools with Remote Console

RESETTING THE SERVER

FORCED SHUTDOWN

Upgrading Your Server

SAFETY NOTES

ANTI-STATIC MEASURES

PREPARING FOR INSTALLATION AND REMOVAL

CONFIRMATION AFTER INSTALLATION/REMOVAL

HARD DISK DRIVE

Installation

Removal

POWER SUPPLY UNIT

Installation

Replacing a Failing Power Supply Unit

DRIVE COVER

Removal

Installation

LOGIC COVER

Removal

Installation

DIMM

Installation Order

Installation

Removal