NEC Express5800 120Rj-2 User Manual
NECCare TM
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NECCare Standard/100 Maintenance
and Service Warranty Program
120Rh-1, 120Rj-2, and 120Lj Servers
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Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document is warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NECCare is a service mark of NEC Corporation of America.
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 461-00009-000 May © 2008
Copyright 1999 - 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
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Contents
Introduction.........................................................................................................................2
Warranty Registration.........................................................................................................2
Program Highlights.............................................................................................................2
Supplemental Professional Services ...................................................................................3
Installation Service .............................................................................................................3
Relocation Service ..............................................................................................................3
Additional Service and Support Options ............................................................................4
Registered Limited Warranty..............................................................................................4
Who is Protected? ...............................................................................................................5
What is Covered and What is Not Covered? ......................................................................5
What NEC Corporation of America Will and Will Not Pay For ........................................6
How You Can Get Warranty Service..................................................................................6
On-Site Service........................................................................................................... 6
Carry-In/Return to Factory........................................................................................ 7
Limitation of Damages and Implied Warranties.................................................................7
Standard/100
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Introduction
Warranty Registration
Program Highlights
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the computer industry
including NECCare Standard and Platinum Maintenance and
Warranty Services. This document will focus on the NECCare
Standard/100 program for the Express5800/100 Series Servers.
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information, your new NEC
product will be registered for NECCare Service as well as
providing you with product updates and program information.
NEC Corporation of America’s Standard NECCare
Maintenance and Service Warranty Program offers you the
following benefits:
■ 5-Years Standard Limited Warranty coverage
■ 5-Years On-site Next Business Day support after phone
diagnosis.
■ Toll-free hardware technical support in the continental US
and Canada, Monday thru Friday, 8a-5p (local time).
■ Next business day response from time of dispatch. An
authorized service technician will be on site the following
business day once a service call is deemed necessary
following trouble-shooting efforts between the customer and
NECAM.
■ 90 days telephone support for core software. 1 year support
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for VMWare.
■ Available upgrade options for supplemental services and or
expanded support coverage.
■ Note: Hard Disk Drive hardware warranty coverage is 3
years. Replacement cost for years 4 & 5 must be purchase at
the cost of the customer. Hard Drives must be purchased
from NEC in order to be warranted and serviced by NEC.
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NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of
NECAM. If your location is outside of a NECAM authorized third party provider’s service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.
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