NECCare TM
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NECCare Standard/100 Maintenance
and Service Warranty Program
120Rh-1, 120Rj-2, and 120Lj Servers
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Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document is warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
NECCare is a service mark of NEC Corporation of America.
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 461-00009-000 May © 2008
Copyright 1999 - 2008
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
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Contents
Introduction.........................................................................................................................2
Warranty Registration.........................................................................................................2
Program Highlights.............................................................................................................2
Supplemental Professional Services ...................................................................................3
Installation Service .............................................................................................................3
Relocation Service ..............................................................................................................3
Additional Service and Support Options ............................................................................4
Registered Limited Warranty..............................................................................................4
Who is Protected? ...............................................................................................................5
What is Covered and What is Not Covered? ......................................................................5
What NEC Corporation of America Will and Will Not Pay For ........................................6
How You Can Get Warranty Service..................................................................................6
On-Site Service........................................................................................................... 6
Carry-In/Return to Factory........................................................................................ 7
Limitation of Damages and Implied Warranties.................................................................7
Standard/100
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Introduction
Warranty Registration
Program Highlights
NEC Corporation of America, “NECAM”, offers one of the
strongest warranty programs in the computer industry
including NECCare Standard and Platinum Maintenance and
Warranty Services. This document will focus on the NECCare
Standard/100 program for the Express5800/100 Series Servers.
For efficient service, register your system online at:
http://www.necam.com/registration
Upon receipt of the registration information, your new NEC
product will be registered for NECCare Service as well as
providing you with product updates and program information.
NEC Corporation of America’s Standard NECCare
Maintenance and Service Warranty Program offers you the
following benefits:
■ 5-Years Standard Limited Warranty coverage
■ 5-Years On-site Next Business Day support after phone
diagnosis.
■ Toll-free hardware technical support in the continental US
and Canada, Monday thru Friday, 8a-5p (local time).
■ Next business day response from time of dispatch. An
authorized service technician will be on site the following
business day once a service call is deemed necessary
following trouble-shooting efforts between the customer and
NECAM.
■ 90 days telephone support for core software. 1 year support
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for VMWare.
■ Available upgrade options for supplemental services and or
expanded support coverage.
■ Note: Hard Disk Drive hardware warranty coverage is 3
years. Replacement cost for years 4 & 5 must be purchase at
the cost of the customer. Hard Drives must be purchased
from NEC in order to be warranted and serviced by NEC.
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NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of
NECAM. If your location is outside of a NECAM authorized third party provider’s service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.
Supplemental Professional Services
NECCare Services are designed to reduce risks and
protect your IT investment with the NEC
Express5800/100 Series Servers through warranty and
maintenance, implementation/installation and
relocation services.
Installation Service
NEC installation services are required when
implementing an NEC Express5800/100 Series Server.
Installation services are fee-based and will be
conducted by an NEC Systems Engineer (SE) and or an
Authorized NEC Service Provider.
■ Requires preplanning for installation by NECAM and
the Customer. An Installation Site Preparation
Guide will be delivered and agreed upon between the
Customer and NECAM prior to installation. This
document will provide an outline of the installation
plans and processes.
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Relocation Service
■ Installation will take a minimum of one (1) day on-
site at the customer location. Installation includes;
Hardware, Operating system, network connection,
configuration and administrator training. Anything
beyond the one (1) day will require additional fees.
NEC Relocation services are available as a fee-based
service delivered by an NEC SE and or an Authorized
NEC Service provider to help Customers protect their IT
investments by reducing risks, including minimal
downtime, that are known to be associated with
relocation.
■ NECAM or the Authorized service provider will work
with the Customer to assist with planning and
coordination of the move.
■ Damage caused by relocation without the assistance
of NEC is not covered under this warranty program.
Please refer to section “What is Covered and What is
Not Covered” for more information.
■ Servers moved without the assistance of NEC may
require recertification to validate warranty.
Standard/100
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■ The original shipping carton should be retained for
limiting risks associated with relocation.
Additional Service and Support Options
Once registered for the NECCare Service Support program,
NEC Corporation of America offers optional upgraded service
and support programs. These programs can be purchased
directly from NEC Corporation of America, separately or in
combination.
NEC offers a Platinum Service level program with coverage
response times that include:
■ Toll-free hardware technical support 24x7x365
■ 4-hour onsite repair support
For more information on NECCare Services, contact;
Registered Limited Warranty
NEC Corporation of America warrants this Product to be free
from defects in material and workmanship, and agrees to repair
or replace any part of the enclosed unit that proves defective
under these terms and conditions.
If service requires the replacement of any parts, components,
or modules, the replacement items become the property of
Customer and the replaced items become the property of
NECAM. The warranty period for the Machine is from its
original Date of Installation; the date on the invoice is
considered the Date of Installation unless NEC notifies you
otherwise.
1-866-632-3226
NECAM may use new, used, serviceable, or reconditioned
parts, components, or modules that are in good working order
as replacements. Replacement items shall be of like kind and
quality of those replaced. Spare parts are warranted for ninety
(90) days. Hard Disk Drive hardware warranty coverage is 3
years. Replacement cost for years 4 & 5 must be purchase at
the cost of the customer. Hard Drives must be purchased from
NEC in order to be warranted and serviced by NEC.
If you do not register your Server with NECAM, you will be
required to present proof of purchase as evidence of your
entitlement for warranty service. Please retain your proof of
purchase with your records.
Who is Protected?
This warranty may be enforced only by the original purchaser
of the Product and is not transferable.
What is Covered and What is Not Covered?
Except as specified below, this warranty covers all defects in
material or workmanship in this Product. The following are not
covered by this warranty:
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1. Any Product that is not distributed in the U.S.A. or Canada
by NEC Corporation of America.
2. Any Product that has been removed from the U.S.A. or
Canada.
3. Any Product on which the serial number has been defaced,
modified, or removed.
4. Damage, deterioration, or malfunction resulting from:
♦ Accident, misuse, abuse, neglect, fire, water,
lightning or other acts of nature, improper storage,
unauthorized Product modification, or failure to
follow instructions supplied with the Product.
♦ Alteration, repair or attempted repair by anyone not
authorized by NEC Corporation of America.
♦ Any shipment, re-shipment or physical movement of
the Product (claims must be presented to the
carrier).
♦ Relocation, removal or installation or re-installation
of the Product.
Standard/100
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♦ Any other cause that does not relate to a Product
defect.
5. Cartons, carrying cases, external cabinets, magnetic or
digital tapes, or any accessories used in connection with
the Product.
6. This warranty covers only NEC Corporation of America -
supplied components. Service required as a result of third
party components is not covered under this warranty,
including third-party software even if it is distributed by
NECAM.
What NEC Corporation of America Will and Will Not Pay For
NEC Corporation of America will pay labor and material
expenses for covered items, but NEC Corporation of America
will not pay for the following:
1. Removal or installation charges.
2. Payment of shipping related charge incurred in returning
the Product for warranty repair.
3. Costs of initial technical adjustments (set-up), including
adjustment of user controls.
How You Can Get Warranty Service
Express5800/100 Series NECCare Customers in the continental
U.S. and Canada have one phone number to use when calling
for technical support or hardware repair on their servers. Calls
for initiating a repair request should be made by calling 1-866-
269-1239. Be prepared to provide the Serial Number of your
server to NEC for quick response.
For easy reference, write down your Serial Number here and
keep this document in a safe and accessible location.
SN________________________________________________
When arranging for a hardware repair, you will speak with a
trained technician. The technician will determine whether you
have a hardware or software failure and then will provide you
with the appropriate service options.
On-Site Service
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If NECAM requires and authorizes on-site service for your
repair, a qualified technician will arrive at your location on the
Next Business Day from the time of dispatch. If you are
located outside of a service coverage area, travel charges will
be applied.
Carry-In/Return to Factory
Products may also be returned or “Shipped-direct” to a
NECAM Authorized Service Center or its factory repair depot.
Customer shall be liable for all expenses to ship the productfreight prepaid and or for delivery charges to a NECAM
Authorized Service Center for warranty repair service. The
product should be shipped in either the original package or a
similar package affording an equal degree of protection. If
NECAM must provide a carton for shipping the product a
charge for a new carton will be incurred.
All parts or systems returned to NECAM must be accompanied
with an RMA (Return Material Authorization) number. To
obtain an RMA number for your products return, please
contact NECAM’s Technical Support line at 1-866-269-1239.
Limitation of Damages and Implied Warranties
NEC Corporation of America's sole liability for any defective
product is limited to the repair or replacement of the product
at our option. NEC Corporation of America shall not be liable
for:
1. Damage to other property caused by any defects in this
product, damages based upon inconvenience, loss of use of
the product, loss of time or data, commercial loss; or
2. Any other damages of any kind.
NEC CORPORATION OF AMERICA MAKES NO OTHER
EXPRESS WARRANTY WITH RESPECT TO THIS
PRODUCT. ANY IMPLIED WARRANTIES, INCLUDING
BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS, ARE LIMITED IN
DURATION TO THE TERM OF THE EXPRESS
WARRANTY STATED HEREIN. LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES UNDER
ANY WARRANTIES IS EXCLUDED TO THE EXTENT
PERMITTED BY LAW.
Standard/100
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Note: Some states and provinces do not allow the exclusion
or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. Some
states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
This warranty gives you specific legal rights, and you may also
have other rights that vary from state to state and province to
province.
Note: All Products returned to NEC Corporation of America
for service MUST have prior approval. This may be obtained
by calling 1-866-269-1239.
This Product is warranted in accordance with the terms of this
limited warranty. Consumers are cautioned that Product
performance is affected by system configuration, software, the
application, customer data, and operator control of the system,
among other factors.
While NEC Corporation of America products are considered to
be compatible with many systems, the specific functional
implementation by the Customers of the product may vary.
Therefore, the suitability of a product for a specific purpose or
application must be determined by the customer and is not
warranted by NEC Corporation of America.
For more information, telephone 1-866-269-1239.
It’s quick and convenient to register your new NEC
Corporation of America Express5800/100 Series Servers so
that you’ll receive the fastest service and support we have to
offer.
It’s easy! To register online go to:
http://www.necam.com/registration
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Standard/100
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461-00009-000
461-00009-000
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