Page 1
ServerCare sm
Express5800/GP Server
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
Service Warranty
Program
■ ■ ■ ■ ■ ■ ■
Page 2
Proprietary Notice and Liability Disclaimer
The information disclosed in this document, including all designs and related materials, is
the valuable property of NEC Corporation of America, (“NECAM”) and/or its licensors.
NEC Corporation of America and/or its licensors, as appropriate, reserve all patent,
copyright and other proprietary rights to this document, including all design,
manufacturing, reproduction, use, and sales rights thereto, except to the extent said rights
are expressly granted to others.
The NEC Corporation of America product(s) discussed in this document are warranted in
accordance with the terms of the Limited Warranty Statement accompanying each
product. However, actual performance of each product is dependent upon factors such as
system configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product configurations and
applications must be determined by the customer and is not warranted by NEC
Corporation of America
To allow for design and specification improvements, the information in this document is
subject to change at any time, without notice. Reproduction of this document or portions
thereof without prior written approval of NEC Corporation of America is prohibited.
Trademarks
ServerCare is a service mark of NEC Corporation of America.
NEC is a registered trademark of NEC Corporation and is used under license.
PN: 461-00002-000 January 2007
Copyright 1999 - 2007
NEC Corporation of America
10850 Gold Center Drive, Suite 200,
Rancho Cordova, CA 95670
All Rights Reserved
Page 3
iii
Contents
Introduction.........................................................................................................................1
Program Highlights.............................................................................................................1
Warranty Registration.........................................................................................................2
Service and Support Options ..............................................................................................2
Registered Limited Warranty..............................................................................................3
How Long is the Registered Limited Warranty?........................................................... 3
Who is Protected? ......................................................................................................... 3
What is Covered and What is Not Covered?................................................................. 3
What NEC Corporation of America Will Pay For and what NEC Corporation of
America Will Not Pay For ............................................................................................ 4
How You Can Get Warranty Service ............................................................................ 4
Limitation of Damages and Implied Warranties ........................................................... 5
ServerCare Service
Page 4
iv
This page intentionally left blank.
ServerCare Service
Page 5
Introduction
Program Highlights
1
NEC Cor p o ra tion o f America, “N E CAM”, o ff e r s one o f the
stron ge s t warra n t y p ro gr ams i n t he c o mputer i nd ustry. F o r the
EXPRESS 580 0 Series S e rver, yo u automat i c ally re c ei ve NE C
Corpor a t io n of Amer i c a ’s sta n d a r d three - ye ar o n-site l imi ted
wa rranty.
The Ser v e r Care S e r vi ce Warr a n t y Program i s de sc ribed i n t he
fo llowin g se ct i ons.
NEC's S e r ve rCare W a r ra nt y Suppor t P rogra m o ff e rs yo u t he
fo llowin g b enefits :
■ Three - y e a r, r egister e d , o n-site l imi ted warr a nt y on par t s an d
labor.
■ Next b u s i ne ss da y r e sp onse fro m time o f d is p atch. An
author i z e d serv i c e techni c i a n wi ll be o n s it e the f o ll o wi ng
busine s s day o nc e a servi c e c al l is dee m e d necess a r y
fo llowin g tr o uble-s h o o ti ng effor t s betwee n the cust o me r
and NE C AM .1
■ Toll- fr e e techn i c a l suppo r t fi ve d ays a w e e k, 9 hour s a da y
(8AM to 5 PM loc a l ti me in th e c o ntine n t a l U S and C a na d a)
Monday t hr ough Fri d ay.
■ 90 da y s t e lepho n e support f o r preloa d e d soft w a r e .
■ Availa b l e upgrade op ti o ns for e xp anded s e r vi ce a nd supp o r t
covera g e .
1
NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm, PST. NECAM is not responsible for service calls missed outside the control of
NECAM. If your location is outside of a NECAM authorized third party provider’s service coverage area, the
response time may be longer and/or an additional travel charge may be assessed. In some cases, on-site service may
not be available. All service response times are contingent upon parts availability.
ServerCare Service
Page 6
2
Warranty Registration
You ma y r egister yo u r syste m o nline a t :
http://www.necam.com/registration
Upon r e c e ip t of t h e r egistr a t i o n infor m a ti on, yo u will be
registe r e d for S e r ve r Care Se r vi c e. Re gi st ration a utomati c a l ly
registe r s yo ur s ys te m for t h e pr og r am, pr o vi d ing yo u w i th
product u p dates a n d p rogra m i nformat i o n.
Service and Support Options
Once re g i stered f o r t he Ser v e r Ca r e Ser v i c e Suppo r t p ro gr am,
NEC Cor p o ra tion o f America o ff e rs a var i et y o f optio n a l
servic e a nd suppo r t pr ogra ms. T he se p ro grams m a y be
purcha s e d d irectl y fr o m NEC Cor p o ra tion o f America,
separa t e l y o r in c o mb i nation.
For e n h a nc e d se rvice r e sp onse, NE C Co rp oratio n of Amer i c a
offers o p tional p e r iods o f c ov e rage r e s p onse ti m e s:
■ HARDW ARE T ELEPHO N E SUPPOR T C O VERAGE
♦ 24 Hour s / Day, 7 D a ys /W eek, S u p p ort Co v e r age
■ TO ORDE R AD DITION A L SERVI C E AN D SUPPO R T
OPTION S PL EASE C AL L :
1-866 - 6 32 -3 226
ServerCare Service
Page 7
Registered Limited Warranty
NEC Cor p o ra tion o f America w a rrants t h is Produc t t o be free
fr om defe c t s in mate r ia l and wo r km a nship, a nd a gr ees to r e p ai r
or rep l a c e any p a r t o f the enc l o sed u n i t that pr o v es d efe ctive
under t h e se terms a nd condi t i o ns.
If ser v i c e re quires t he r ep laceme n t of any p a r ts, co m p onents,
or mod u l e s, the rep la c ement it e ms b ec ome the p r opert y o f
Custo m e r and t he r e placed i t ems beco m e the pr o p erty of
NECAM.
NECAM m a y use ne w , used, se r vi ce a ble, or r econdit i o ne d
parts, c o mp onents, o r mo dules t ha t are in g o o d worki n g o rd er
as rep l a c e me nts. R e p laceme n t i te ms s ha ll be o f l i ke kind a nd
qualit y o f those r e p la ce d.
How Long is the Registered Limited Warranty?
Parts a n d Labor a r e wa rr anted f o r t hr ee ( 3) year s fr om the dat e
of the f i r st end - u se r p ur chase. S p ar e parts a r e warra n t e d fo r
ni ne ty (90 ) d ays.
3
Who is Protected?
This w a r r anty ma y be e nforced o nl y by the o r ig inal pur c h a se r
of the P ro du c t and i s no t tr ansfera b l e .
What is Covered and What is Not Covered?
Except a s sp ec i fied be l o w, this wa r r anty co v e r s all de f e c ts in
ma terial o r wo rkman s h ip in thi s P roduct. T he fo llowin g ar e no t
covere d b y this wa r r anty:
1. Any Pro d uc t that i s no t di st ri b uted i n the U.S. A . o r Canad a
by NEC C o rp oratio n o f America.
2. Any Pro d uc t o n which t he s e rial n u m b e r has b e en defa c e d ,
mo dified , o r re mo ved.
3. Any Pro d uc t that h a s been r e m o ved fro m the U. S . A. or
Canada.
4. Damage, d eterio r a t io n, o r malf u n c t io n resu l t i ng fro m :
♦ Accide n t , misuse , a buse, n e g l ect, f i r e , water ,
lightni n g or o ther a c t s of nat ur e , improper storage ,
unautho r iz e d Produc t mo dificati o n, o r fail u r e to
fo llow i n s tr uc tions s u p p li ed with t he Produc t .
ServerCare Service
Page 8
4
♦ Alterat i o n, r ep ai r or atte m p t ed r ep ai r by a n yo n e not
author i z e d b y NE C C o rporatio n of Ame r i c a.
♦ Any s hi p me nt o f the Pr o d uc t ( cl aims mu s t b e
present e d t o the car r i er ).
♦ Remova l o r insta l l a tion o f t he P roduct.
♦ Any ot h e r c ause t h a t do es not r el a te to a P roduct
defect.
5. Carton s , c arryi n g c ases, e x t er na l c abine t s , magnet i c o r
digita l t a pes, or a ny acc e s s o ries u s e d in con n e c ti o n with
the Pr o d uc t.
6. This w a r r anty co v e rs onl y N EC C o rpora t i o n of Amer i c a supplied co mpone n t s . Servi c e re quired a s a r esult o f t hird
party c o mp o nents i s no t covered un d er this w a rr anty,
includi n g th ir d -party s o ft wa re e ve n if it i s di st ribute d b y
NECAM.
What NEC Corporation of America Will Pay For and what NEC Corporation of America Will
Not Pay For
NEC Cor p o ra tion o f America w i ll pay l a bo r and m a t e r ial
expense s fo r co vered i t ems, b u t NE C Corpor a t i o n of A m e r ic a
wi ll not p a y fo r the fo l l o wi ng:
1. Remova l or i nstalla t i o n charge s .
2. Costs o f i ni ti a l tec h n i c al adj u s t me nt s (set-up ) , includi n g
adjust m e nt o f user c o ntrol s .
3. Payme n t o f shippi n g a nd relat e d charges i nc ur r ed in
return i n g t he Prod uc t fo r warr a n t y re pair.
How You Can Get Warranty Service
On-Site S er vice. F o r thre e ye a rs , NEC C o r po ra tion o f America
provide s an on- s i t e l imite d wa r ra nt y se rvice f o r all
Expres s 5 8 00 ser v e r s install e d wi thin a 5 0 -mile r a d ius o f a
NEC Cor p o ra tion o f America a ut ho r ized t h i r d pa rty se r vi c e
provide r .
On-site se r vi ce (thr e e years) a ss ur es yo u that a q ua lified
technic i a n wi ll arri v e a t your sit e the nex t b usiness d ay fr om
the ti m e of disp a t ch.2
2
NECAM will use commercially reasonable best efforts to provide next business day on-site service provided call for
support is received by 3:00pm PST, Monday through Friday.
ServerCare Service
Page 9
On-site wa r ra nt y servic e ma y b e obtai n ed b y co ntacti n g N EC
Corpor a t io n of Amer i c a b y ca lling 1 - 8 66-269 - 1 23 9. Be yo n d
the 50 - mi l e r ad ius, tr a ve l charge s wi ll be appli e d .
Carry-I n /R e turn t o F ac to ry. Yo u al so have t h e o pt ion of
return i n g t he produc t to an NE C Co r po ratio n o f America
Author i z e d Serv i c e Cente r , or d ir ec tly to a n NEC Co r p or at io n
of Ame r i c a facto r y r ep ai r depo t . It shall b e yo ur ob l i ga t io n
and exp e n se to sh i p the p roduct, fr e ight p r e p ai d , or to d e l iver
it to a n NE C Corpor a t io n of Amer i c a author i z e d servi c e ce nter
or other fa ci li ty aut h o r iz ed b y N E C Co rpora t i o n of Amer i c a to
render t he warrant y se r vices. T he pro d uc t should b e shipped
in eit h e r t he origi n a l p ac ka ge o r a simi l a r p ac kage a f f o rd ing a n
equal d e gr e e o f pro t e c ti on.
NEC Cor p o ra tion o f America m a y require th at yo u pro v i d e the
origi n a l b ill of s a le o r re ceipt a s proof o f purcha s e in or der to
obtai n w a rr anty se r vi c e. Please r e ta in suc h p ro of of purc h a se
wi th yo ur r ecords.
Limitation of Damages and Implied Warranties
NEC Cor p o ra tion o f America ' s so le liabil i t y fo r any de f e c ti ve
product i s li mi ted to t h e repair o r r ep laceme n t of the p r od uc t
at our o p ti o n. NE C Co r poratio n o f Americ a s hall no t b e li able
fo r:
5
1. Damage t o ot he r pr opert y ca u se d by a n y d efects i n this
product , damage s b ased u p o n i nc o nvenie n c e , loss o f us e o f
the pr o d u ct , loss o f t ime or d a ta , c ommerc i a l l o ss; o r
2. Any o t h e r d amages o f any ki n d .
NEC CO R P OR ATION O F AM ER ICA M A K ES NO OTH E R
EXPRES S WA RRAN T Y WI TH RESPE C T TO THIS
PRODU C T . ANY IM P L IED WA R R A NTIES, I N CLUDIN G
BUT NO T LI MITED T O ANY IM P LI ED WARR A N TY O F
MERCHA N T ABILI T Y OR F ITNESS , A RE LIM I TE D IN
DURA T I O N TO TH E TERM O F T H E EXP R E SS
WARRA N T Y STAT E D HEREIN. LI ABILIT Y FO R
CONSE Q U EN TIAL O R IN CI DENTA L D AM AGES UN D ER
ANY WA R R ANTIES I S EXC L U D ED TO TH E E XT ENT
PERMI T T ED BY LAW.
Note: So m e state s a nd p rovinc e s d o no t allo w th e excl u s i on
or limi t a ti on of i n c id ental o r co nsequen t i a l dama g e s , so t he
above l i mi t ation o r e xc lusio n ma y no t ap pl y to you. S ome
states d o not al l o w li mi ta ti ons on h o w lo ng an i m p lied
wa rranty l a sts, so t he ab ove li m i t ation m a y no t app l y t o you.
ServerCare Service
Page 10
6
This w a r r anty g i v e s yo u speci f i c legal r i gh t s, and y o u ma y also
ha ve o ther r i g hts that v ar y fro m s t ate to s t at e and pr o v i nc e to
provinc e .
Note: A l l Produc t s r eturned to N E C Corp o r at io n of A me r i c a
fo r ser vi c e M UST ha v e prior a p p roval. T h is ma y be o b ta i ne d
by call i ng 1-866- 2 6 9- 12 39.
This Pr o d uct is w a r ra nted i n ac c or dance w i th the te r ms o f this
limited wa r ranty. C o nsumer s a r e caut i o ne d that Pr o d uc t
perfor m a nc e i s affecte d b y syst e m co nfigur a t i o n, so f t wa r e , the
applica t i o n, cust o me r da ta, and o p erator c o nt ro l of the s y s tem,
among o t he r fa c tors.
While N E C Co r poratio n of Ame r i c a produc t s ar e consid e r e d to
be co mp a t ib le with m a n y syst e m s , the s p e ci fi c func t i o na l
impleme n ta t io n by t h e c ustomer s of the p r od uct ma y v a r y.
There f o r e , the su i t a b ility o f a pr od uct fo r a speci f i c p ur po se or
applica t i o n must b e deter m i n ed b y the c u s t omer a n d is not
wa rranted b y NEC Co r p oratio n o f Americ a .
For mo r e informa t i o n, telep h o ne 1 -866-2 6 9 -1 239.
ServerCare Service
Page 11
7
It’s quick and convenient to register your new NEC Corporation of America
Express5800/GP Server so that you’ll receive the fastest service and support we
have to offer.
It’s easy! To register online, just go to:
http://www.necam.com/registration
ServerCare Service
Page 12
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
■ ■ ■ ■ ■ ■ ■
461-00002-000
461-00002-000
Loading...