NEC 910i Installation And User Manual

910i
Cordless Telephone
Installation and
User Guide

1. Installation

2. Features

3. Specifications / Parts List 4. Index

This manual has been developed by NEC America, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments
or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC America, Inc., Corporate Networks Groups

4 Forest Parkway

Shelton, CT 06484

cng.nec.com
Nothing contained in this guide shall be deemed to be, and this guide does not constitute, a warranty of, or
representation with respect to, any of the equipment covered. This guide is subject to change without notice and
NEC America has no obligation to provide any updates or corrections to this guide. Further, NEC America also
reserves the right, without prior notice, to make changes in equipment design or components as it deems a
ppropriate. No representation is made that this guide is complete or accurate in all respects and NEC America
shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or
consequential damages in connection with the use of this guide.

© 2002 by NEC America, Inc. All Rights Reserved

Printed in U.S.A.

1-1

1. Installation

Section 1

Installation

In this section Page

Precautions . . . . . . . . . . . . . . . . . . . . . . . .1-2

Installation . . . . . . . . . . . . . . . . . . . . . . . .1-6

Selecting the Installation Location . . . . . . . .1-6

Connecting the Telephone Line . . . . . . . . . .1-6

Connecting the Telephone Cord . . . . . . . . . .1-6

Tone/Pulse Switch . . . . . . . . . . . . . . . . . . . .1-6

Applying Power to the Base Unit . . . . . . . . .1-7

Applying Power to the Desktop Charger . . .1-7

Wall Installation . . . . . . . . . . . . . . . . . . . . . .1-8

Attaching the Belt Clip to the Handset . . . . .1-9

Installing the Handset Battery . . . . . . . . . .1-10

Charging the Handset Battery . . . . . . . . . . .1-10

Charging the Spare Battery . . . . . . . . . . . .1-10

Low Battery Indicator . . . . . . . . . . . . . . . .1-10

Cleaning the Battery Contacts . . . . . . . . . .1-11

Upgrading the Firmware . . . . . . . . . . . . . .1-12

Installating New Firmware ROM . . . . . . . .1-12

Optional Equipment . . . . . . . . . . . . . . . .1-13

Desk Phone . . . . . . . . . . . . . . . . . . . . . . . .1-13

Headset . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

System Programming . . . . . . . . . . . . . . .1-14

Troubleshooting . . . . . . . . . . . . . . . . . . .1-15

1-2

Precautions

Before you read anything else, please observe the following:

WARNING!

NEC America Inc. DOES NOT represent this unit to be waterproof. To reduce the risk of fire, electrical shock, or
damage to the unit, DO NOT expose this unit to rain or moisture.

BATTERY WARNING

• This equipment contains a rechargeable Nickel-Cadmium battery.

• Do not charge the rechargeable Nickel-Cadmium battery used in this equipment in any charger other than the one
designed to charge this battery as specified in this guide. Using another charger may damage the battery, or cause
the battery to explode.

• Do not remove or damage battery casing.

• Never throw the battery into a fire, disassemble it, or heat it.

RECYCLING NICKEL-CADMIUM BATTERIES

Nickel-Cadmium batteries must be disposed of properly.

Nickel-Cadmium cells are used in the battery pack. Please take your battery packs to a locatiom that recycles Nickel­Cadmium batteries or call 1-800-822-8837 for more information.

1-3

Precautions

1. Installation

IMPORTANT ELECTRICAL CONSIDERATIONS

Warning: Please do not attempt to unplug any appliance during an electrical storm.

Unplug all electrical appliances when you know an electrical storm is approaching. Lightning can pass through your household
wiring and damage any device connected to it. This phone is no exception.

Caution: Changes or modifications to this product not expressly approved by NEC America, Inc. or operation of this product in any

way other than as detailed by this Operating Guide, could void your authority to operate this product.

TELEPHONE LINE PROBLEMS

The FCC and IC have granted the telephone company the right to disconnect service in the event that your phone causes prob­lems on the telephone line. Also, the telephone company may make changes in facilities and services which may affect the opera­tion of your unit. However, your telephone company must give adequate notice in writing prior to such actions to allow you time
for making necessary arrangements to continue uninterrupted service. If you are having trouble with your telephone service, you
must first disconnect your phone to determine if it is the cause of your problem. If you determine that it is the cause, you must
leave it disconnected until the trouble has been corrected.

Radio Interference

Radio interference may occasionally cause buzzing and humming in your cordless Handset, or clicking noises in the Base Unit.
This interference is caused by external sources such as a TV, refrigerator, vacuum cleaner, fluorescent lighting, computer equip­ment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check around
your office to see what appliances may be causing the problem. In addition, we recommend that the Base not be plugged into a
circuit that also powers a major appliance because of the potential for interference. Be certain that the antenna on the unit is fully
extended when needed.

In the unlikely event that you consistently hear other voices or distracting transmissions on your phone, you may be receiving
radio signals from another cordless telephone or another source of interference. If you cannot eliminate this type of interference,
you need to change to a different channel. Finally, it should be noted that some cordless telephones operate at frequencies that
may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone
should not be placed near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away
from the TV or VCR will often reduce or eliminate the interference.

More Than One Cordless Telephone

If you want to use more than one cordless telephone in your office, they must operate on different channels. Press the channel
(CH) key to select a channel that provides the clearest communication. There are 10 channels from which to choose.

Privacy

Note: Cordless phones are radio devices. Communications between the Handset and Base Unit of your cordless telephone are
accomplished by means of radio waves which are broadcasted over the open airways. Because of the inherent physical properties
of radio waves, your communications can be received by radio receiving devices other than your own cordless telephone unit.
Consequently, any communications using your cordless telephone may not be private.

1-4

Precautions

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire,
electrical shock, and injury to persons, including the following:

1. Read and understand all instructions.

2. Follow all warnings and instructions marked on the product.

3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a dry
cloth for cleaning.

4. Do not use this product near water; for example, near a sink or in a wet area.

5. Do not place this product on an unstable cart, stand, or table. The telephone may fall, causing serious damage to the
unit.

6. To protect the product from overheating, do not block or cover any slots or openings in the base unit. This product
should never be placed near or over a radiator or heat register. This product should not be placed in a built-in instal­lation unless proper ventilation is provided.

7. This product should be operated only from the type of power source indicated on the marking label.

8. Do not allow anything to rest on the power cord.
Do not locate this product where the cord will be damaged by persons walking on it.

9. Do not overload wall outlets and extension cords, as this can result in the risk of fire or electrical shock.

10. Never put objects of any kind into this product through the base unit slots, as they may touch dangerous voltage
points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the
product.

11. To reduce the risk of electric shock, do not disassemble this product. Contact qualified service personnel when ser­vice or repair work is required. Opening or removing covers may expose you to dangerous voltages or other risks.
Incorrect reassembly can cause electric shock when the appliance is subsequently used.

12. Unplug this product from the wall outlet and refer servicing to qualified personnel under the following conditions:
A. When the power supply cord is damaged or frayed.
B. If liquid has been spilled into the product.
C. If the product has been exposed to rain or water.
D. If the product does not operate normally when following the operating instructions. Adjust only those controls

that are covered by the operating instructions. Improper adjustment of other controls may result in damage, and
will often require extensive work by a qualified technician to restore the product to normal operation.

E. If the product has been dropped, or the cabinet has been

damaged.

F. If the product exhibits a distinct change in performance.

13. Do not use the telephone to report a gas leak in the vicinity of the leak.

1-5

Precautions

1. Installation

CAUTION: To reduce the risk of fire or injury to persons by the battery, read and follow these instructions:

1. Use only the appropriate type and size battery pack specified in this Operating Guide.

2. Do not dispose of the battery pack in a fire. The cell may explode.

3. Do not open or mutilate the battery pack. The released electrolyte is corrosive and may cause damage to the eyes or
skin. It may be toxic if swallowed.

4. Exercise care in handling the battery in order not to short the battery with conducting materials such as rings,
bracelets, and keys. The battery or conductor may overheat and cause burns.

5. Charge the battery pack provided with or identified for use with this product only in accordance with the instructions
and limitations specified in the instruction manual provided for this product.

6. Observe proper polarity orientation between the battery pack and battery charger.

SAVE THESE INSTRUCTIONS

1-6

Installation

Selecting the Installation Location

Select a location for the phone that avoids excessive heat or humidity. The base unit can be placed on a desk or tabletop near a
standard 120V AC outlet and telephone line jack. The base unit can also be mounted on a standard AT&T or GTE wall plate
using the Wall Mount Adaptor. If the phone is to be paired with a keyset, place both phones in the same area. Keep the base unit
and handset away from sources of electrical noise (motors, fluorescent lighting, computers). Each 910i Cordless Telephone unit
should be at least 5 feet away from any other 910i Cordless Telephone to avoid interference.

Connecting the Telephone Line

There are two types of phone outlets:

1) Modular Jack

Plug the telephone line cord from the base unit into a standard modular telephone jack.

2) Hardwired Jack

A modular jack converter (not included) is required. You may need to rewire when connecting the converter (making color­coded connections).

Connecting the Telephone Cord

CAUTION:

• Never install telephone wiring during a lightning storm.

• Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the KSU.

• Use caution when installing or modifying telephone lines.

Tone/Pulse Switch

Be sure the TONE/PULSE switch is in the TONE position.

Line in
From
Telephone
Jack

85457D-7

1-7

Installation

1. Installation

Applying Power to the Base Unit

Use the supplied 10V adaptor.

Applying Power to the Desktop Charger

Use the supplied 9V AC adaptor. Wrap the power cord around the convenient notch on the bottom.

IMPORTANT! Route the power cord where it will not create a trip hazard, or where it could become chafed and create a fire or
other electrical hazard.

Note: The AC adaptors furnished with this phone may be equipped with a polarized line plug (a plug having one blade wider
than the other). This plug will fit into the power outlet only one way. If you are unable to insert the plug fully into the outlet, try
reversing the plug. Do not alter the shape of the blades of the polarized plug.

Note: If you cannot plug the AC adaptors into the outlet, contact someone about replacing the outlet.

Before using your phone, be sure to raise the antenna to the vertical position.

1-8

Installation

Wall Installation

Standard Wall Plate Mounting

This Phone is designed to be mounted on a standard AT&T or GTE wall plate. To attach
the wall mount stand to the Base Unit:

1. Slide the Wall Mount stand into the notches at the top of the Base Unit, push the
Wall Mount stand down and snap it into place.

2. Plug the AC Adapter into the Base Unit as previously described.

3. Place the AC Adapter cord inside the molded channel of the Wall Mount stand.

4. Plug one end of the short telephone cord into the LINE jack on the Base Unit.
Optionally, plug one end of an NEC keyset desk phone into the phone jack. Then
place the telephone cord(s) inside the molded channel(s) on the bottom of the Wall
Mount stand

5. Plug the other end of the short telephone cord into the modular wall jack.

6. Place the Base Unit on the posts of the wall plate and push down until it’s firmly seated.

7. Plug the AC Adapter into a standard 120V AC wall outlet. .

Note: Do not use an outlet controlled by a wall switch.

Dir

ect Wall Mounting

If you do not have a standard wall plate, you can mount your phone directly on a wall.
Before mounting your phone, consider the following:

• Select a location away from electrical cables, pipes, or other items behind the mounting
location that could cause a hazard when inserting screws into the wall.

• Make sure the wall material is capable of supporting the weight of the Base Unit.

• Use #10 screws with anchoring devices suitable for the wall material where the Base Unit will be placed.

1. Insert two mounting screws into the wall 3-15/16 inchesapart. Allow about 3/16 of an inch between the
wall and screw heads for mounting the phone.

2. Plug and secure the AC Adapter cord by following steps 2 and 3 of theStandard Wall Plate Mounting.

3. Plug one end of the telephone line cord intothe LINE jack on the Base Unit.
Optionally, plug one end of a standard 2500 type desk phone into the PHONE
jack. Then place the telephone cord(s) inside the molded channel(s) on the bottom
of the Wall Mount stand.

4. Place the Base Unit on the posts of the wall screws and push down until it is
firmly seated.

5. Plug the other end of the short telephone cord into a telephone wall jack.

6. Plug the AC Adapter into a standard 120V AC wall outlet by following step 7 of the Standard

Wall Plate Mounting.

1-9

Installation

1. Installation

Desktop Charger Wall Mounting

The Desktop Charger is also designed to be wall mounted. You can mount your phone directly on a wall. Before mounting your
charging unit, consider the following:

• Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard
when inserting screws into the wall.

• Make sure the wall material is capable of supporting the weight of the Desktop Charger.

• Use #10 screws with anchoring devices suitable for the wall material where the Desktop Charger will be placed.

1. Insert two mounting screws into the wall 1-9/10 inches apart. Allow about 3/16 of an inch
between the wall and screw heads for mounting the phone.

2. Plug the AC Adapter into the Desktop Charger as previously described. Wrap the AC Adapter cord

around the strain relief.

3. Place the Desktop Charger on the posts of the wall screws and push down until it is firmly seated.

4. Plug the AC Adapter into a standard

120V AC wall outlet.

Attaching the Belt Clip to the Handset

You can use the Belt Clip to attach the handset to your belt or pocket for convenient portability.

1. Slide the clip into the tab slot.

CAUTION: The Belt Clip is designed to fit sungly onto the handset.

2. Press firmly unti it snaps into place.

3. To remove, simply press the retaining clip in toward the Belt Clip blad and slide the clip up at the same time.

1-10

Installation

Installing the Handset Battery

1. Remove the battery cover from the handset by pressing the latch and sliding the cover down
until it comes off the handset.

2. Slide the top of the battery into position, then lower the bottom portion into place. Note that the
battery has positive and negative indications. Make sure to place the battery in the handset so
the negative is on the left and positive is on the right (the metal contacts should face down
toward the phone).

3. Securely close the battery compartment cover by sliding it up until it snaps into place.

Charging the Handset Battery

The rechargeable Nickel-Cadmium battery pack must be fully charged before using your phone for the first time. Charge the battery
without interruption for 5 hours. The unique design of the telephone and charger allows you to place the handset in the Desktop
Charger with or without the Belt Clip attached.

1. Place the phone in the front slot of the desktop charger. The dial pad should be facing out in order for the battery contacts to
connect.

2. Make sure the CHARGE 1 LED lights. If the LED doesn’t light, check to see that the AC adapter is plugged in, and that the
handset is making good contact with the battery contacts.

Charging the Spare Battery

The desktop charger of your phone is equipped with a Battery Charger for charging the optional spare battery. The battery pack
can be charged either in or out of the handset.

1. Place the spare battery into the battery slot. In order for the battery to charge correctly,
the metal contacts must face down into the charger

If the battery is not positioned correctly, the CHARGE 2 LED will not light.

2. Slide the spare battery pack into the second slot in the charger until the retaining clip snaps
over the top of the pack.

Make sure the CHARGE 2 LED lights. If the LED does not light, check to see that the AC
Adaptor is plugged in, and that the battery pack is seated into the Charging Compartment. Charge
the battery pack without interruption for 12-15 hours.

When charging is complete, press the latch back slightly to remove the battery if it is needed.
Otherwise, leave the battery in the Charging Compartment. It will not overcharge.

Low Battery Indicator

When the battery in the handset is low and needs to be charged, you will see a “LOW” warning icon on the display.

Return the handset to the desktop charger for charging or replace the handset battery with the spare battery.

When the Low Battery Indicator Appears While

On a Call In Standby Mode

All keys and functions are available None of the buttons operate

Handset beeps once every 3 seconds Handset beeps every 15 seconds for 3 minutes

Complete your call as quickly as possible Cannot make or receive a call

Replace the battery pack within 20 seconds to continue call Replace battery pack before making a call

1-11

Installation

1. Installation

Cleaning the Battery Contacts

To maintain a good charge, it is important to clean all charging contacts on the handset, desktop charger, and spare battery pack
about once a month. Use a pencil eraser or soft dry cloth. Do not use any liquids or solvents.

Contacts

9

- 2
D
7
5

4
5
8

Contacts

1-12

Installation

Upgrading the Firmware

Use these instructions when upgrading the Firmware ROM in your

910i Cordless Telephone Base Unit. The

new ROM in your upgrade kit is a static-sensitive component. Be sure to follow the instructions below
carefully. Failure to follow proper anti-static precautions could damage your new firmware.

Removing Old Firmware EPROM:

1. Unplug the base unit from the line cord.

2. Attach a grounded wrist strap to your wrist and a grounded metal object (such as
CEU ground).

3. Remove the screws from the bottom of the base unit and remove the cover.

4. Using an IC puller, carefully remove the old Firmware ROM. Be careful not to rock
the ROM or bend the pins during removal.

Installing New Firmware ROM:

1. Remove the new Firmware ROM from the anti-static sleeve.

2. Following the illustration at right, carefully install the new ROM in the base.

●

Pay careful attention to line up the notch in the ROM with the notch in
its socket. The notch should be on the edge that denotes pin “1”.

●

Do not bend any pins when plugging in the ROM.

3. Discard the old ROM.

4. Replace the cover on the base unit and reinstall the four screws.

5. Plug the line cord into the base unit.

1

92266 - 2

strap

Key

Grounded wrist

1

92266 - 1

Grounded wrist
strap

1-13

Optional Equipment

1. Installation

Desk Phone

The cordless phone allows for the connection of an optional keyset phone. The system can be programmed so that the keyset
and/or the 910i Cordless Telephone rings. If there is no answer, it can then transfer to voice mail. This allows you to have a key­set phone to use while at your desk, and when you need to be away from your desk, you can carry the cordless phone with you.
Refer to System Programming on page 1-14 for the required programming for this option.

Headset

The optional headset provides a handsfree option for your convenience. With the
headset installed, you can use the belt clip to carry the handset and conduct a
conversation using the headset.

To install the optional headset, open the cover over the HEADSET jack and plug
the headset in. (The headset jack should be 2.5mm.)

No other settings are required.

Operation of the phone is exactly the same as using the handset. However, you
will hear through the headset earphone and talk through the headset micro­phone. The handset earpiece and microphone/mouthpiece are disconnected.

Two Pair

Cross Connect

85457D-18

"B" Block

25-Pair Station
Cable to CEU

Telco
RJ21X

C

o

r

d

le

s

s

P

ORN-WHT

YEL

BLU-WHT

RED

625

Modular

Jack

Desk

o

w

e

r

WHT-ORN

BLK

WHT-BLU

GRN

To
Optional
NEC Keyset

abc

2

1

jkl6mno

ghi

5

4

tuv

pqrs

8

7

oper

0

85457D-17

def

3

wxyz

9

#

1-14

System Programming

The following system programming is suggested for the best operation of your cordless phone:

Programming - i-Series System

In program 0004 - Automatic Extension Circuit Type Setup:

1. Have the system automatically set the circuit type for each extension (the cordless phone is identified as circuit type 1).

In program 1006 - Programming Functions Keys (or SC 851):

1. Assign a loop key to one of the function keys. The system default setting has the function keys programmed for
lines1 - 4. By assigning a loop key, all required lines can be accessed (enter code 1078 - option 2).

In program 0909 - Extension Ring Group Assignment:

1. Assign the cordless phone’s extension to a Ring Group.

In addition to the other normal keyset programming, the following programs can be set so an optional desk phone can be used in
addition to the cordless phone:

In program 1009 - Cordless/Desktop Extension Assignment:

1. Assign the extension number for the cordless phone first and then assign the extension for the desk phone.

In program 1006 - Programming Function Keys:

1. Program a function key to be a Call Coverage key for the cordless phone’s extension as well as the desk phone’s
extension. Assign the desk phone’s extension to the cordless phone and the cordless phone’s extension to the desk
phone (enter code 1036 + extension number).

In program 1016 - Multiple Directory Number Ring Assignment:

1. Set the ringing assignment for the Call Coverage key for both the cordless phone and desk phone’s extension (Option
1 allows the calls to ring the extension).

Programming - Onyx VSi System

In program E8 - Ringing Line Preference:

1. Enable Ringing Ling Preference for the cordless phone’s extension number.

In program KS - Programming Keys for Keysets:

1. Assign a loop key to one of the function keys. The system default setting has the function keys programmed for
lines
1 - 4. By assigning a loop key, all required lines can be accessed (To assign a Loop Key, enter ‘9’ in KS program).

In program E2 - Extension Circuit Type:

1. Enter the circuit type of “02” for the cordless phone’s extension number.

In addition to the other normal keyset programming, the following programs can be set so an optional desk phone can be used in
addition to the cordless phone:

In program E9 - Direct Termination or Operator Extension:

1. Enter the cordless phone’s extension number. At the prompt “DIR TERM OR OPR EXT”, enter the extension num­ber of the desk phone.

In program KS - Programming Keys for Keysets:

1. For the desk phone, assign a Station Pickup key with the cordless phone’s extension number (to assign a Station
Pickup key, enter ‘S’+ extension number in KS program).

1-15

Troubleshooting

1. Installation

Troubleshooting Procedures

If your phone is not performing to your expectations, please try these simple steps. If you are still unable to resolve the problem,
contact your communications manager.

Problem Suggestion

Charge light won’t come • Make sure the AC Adaptor is plugged into the desktop charger
on when the handset is and wall outlet.
placed in the desktop • Make sure the handset is properly seated in the desktop charger.
charger • Make sure the battery pack is properly placed in the handset.

• Make sure that the charging contacts on the handset and desktop
charger are clean.

Conversation interrupted • Make sure that the base unit’s antenna is fully vertical.
frequently. • Move closer to the base unit.

Warning tone and NO • Move closer to the base unit.
SERVICE message.

Handset doesn’t ring. • The battery pack may be weak. Charge the battery for 5-6 hours.

• Make sure the base unit antenna is fully vertical.

• The handset may be too far away from the base unit.

• Ensure the Ringer ON/OFF switch is in the ON position.

Interference from other • Press the Channel (CH) key to switch channels.
cordless phone users. The channel can be changed while you are on an active call, but not

when you are dialing a telephone number. There are 10 channels
from which you can select.

Interference or noise in • Make sure the base unit is at least 3’ away from any computer
the handset. fax machine, printer, or TV (they generate radio waves)

• Make sure the antenna is in the upright position

1-16

Troubleshooting

- For Your Notes -

2-1

Section 2

Features

In this section Page

Basic Operation . . . . . . . . . . . . . . . . . . . . .2-5

Using the Handset . . . . . . . . . . . . . . . . .2-5

i-Series Features . . . . . . . . . . . . . . . . . . . .2-7

Basic Feature Operation . . . . . . . . . . . .2-9

Outside Calls . . . . . . . . . . . . . . . . . . . . . .2-9

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

Intercom Calls . . . . . . . . . . . . . . . . . . . .2-12

Transfer . . . . . . . . . . . . . . . . . . . . . . . . .2-12

System Features . . . . . . . . . . . . . . . . .2-15

Abbreviated Dialing . . . . . . . . . . . . . . . .2-15

Account Codes . . . . . . . . . . . . . . . . . . . .2-16

Alarm . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

Automated Attendant (VAU) . . . . . . . . .2-17

Barge In . . . . . . . . . . . . . . . . . . . . . . . . .2-17

Call Forwarding . . . . . . . . . . . . . . . . . . .2-17

Call Forwarding Off-Premise . . . . . . . . .2-18

Call Forward Follow Me . . . . . . . . . . . .2-19

Call Forward/DND Override . . . . . . . . .2-19

Call Waiting (Camp On) . . . . . . . . . . . .2-19

Callback . . . . . . . . . . . . . . . . . . . . . . . . .2-20

Caller ID . . . . . . . . . . . . . . . . . . . . . . . .2-20

Conference . . . . . . . . . . . . . . . . . . . . . . .2-21

Conference, Voice Call . . . . . . . . . . . . . .2-21

Department Calling . . . . . . . . . . . . . . . .2-21

Department Step Calling . . . . . . . . . . . .2-22

Directed Call Pickup . . . . . . . . . . . . . . .2-23

Do Not Disturb . . . . . . . . . . . . . . . . . . .2-23

Door Box . . . . . . . . . . . . . . . . . . . . . . . .2-23

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . .2-24

Forced Trunk Disconnect . . . . . . . . . . . .2-24

Group Call Pickup . . . . . . . . . . . . . . . . .2-24

Headset . . . . . . . . . . . . . . . . . . . . . . . . .2-25

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . .2-25

Last Number Redial . . . . . . . . . . . . . . . .2-25

Line Preference . . . . . . . . . . . . . . . . . . .2-26

Meet-Me Conference . . . . . . . . . . . . . . .2-26

Meet Me Paging . . . . . . . . . . . . . . . . . . .2-27

Message Waiting . . . . . . . . . . . . . . . . . .2-27

Microphone Cutoff . . . . . . . . . . . . . . . . .2-28

Multiple Directory Numbers . . . . . . . . .2-28

Night Service . . . . . . . . . . . . . . . . . . . . .2-28

Off Hook Signaling . . . . . . . . . . . . . . . .2-29

One-Touch Calling . . . . . . . . . . . . . . . . .2-30

2. Features

2-2

In this section Page

Paging . . . . . . . . . . . . . . . . . . . . . . . . . .2-30

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-31

Park and Page (VAU) . . . . . . . . . . . . . . .2-32

Personal Greeting . . . . . . . . . . . . . . . . . .2-32

Programmable Function Keys . . . . . . . .2-33

Reverse Voice Over . . . . . . . . . . . . . . . .2-35

Ringdown . . . . . . . . . . . . . . . . . . . . . . .2-36

Save Number Dialed . . . . . . . . . . . . . . .2-36

Secretary Call . . . . . . . . . . . . . . . . . . . .2-37

Selectable Display Messages . . . . . . . . .2-37

Serial Dial . . . . . . . . . . . . . . . . . . . . . . .2-38

Tandem Trunking . . . . . . . . . . . . . . . . . .2-39

Trunk Queuing . . . . . . . . . . . . . . . . . . . .2-39

Voice Announce Unit (VAU) Messages .2-40

Voice Mail . . . . . . . . . . . . . . . . . . . . . . .2-40

Voice Over . . . . . . . . . . . . . . . . . . . . . . .2-41

Voice Prompting Messages . . . . . . . . . . .2-42

Volume Controls . . . . . . . . . . . . . . . . . .2-43

Onyx VSi Features . . . . . . . . . . . . . . . . . .2-45

Basic Feature Operation . . . . . . . . . . .2-47

Outside Calls . . . . . . . . . . . . . . . . . . . . .2-47

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-47

Intercom Calls . . . . . . . . . . . . . . . . . . . .2-48

Transfer . . . . . . . . . . . . . . . . . . . . . . . . .2-48

System Features . . . . . . . . . . . . . . . . .2-51

Account Codes . . . . . . . . . . . . . . . . . . . .2-51

Call Forwarding . . . . . . . . . . . . . . . . . . .2-51

Callback . . . . . . . . . . . . . . . . . . . . . . . . .2-52

Caller ID . . . . . . . . . . . . . . . . . . . . . . . .2-52

Camp-On . . . . . . . . . . . . . . . . . . . . . . . .2-53

Conference . . . . . . . . . . . . . . . . . . . . . . .2-54

Conference, Unsupervised . . . . . . . . . . .2-54

Directed Call Pickup . . . . . . . . . . . . . . .2-54

Display Messages . . . . . . . . . . . . . . . . .2-55

Flash . . . . . . . . . . . . . . . . . . . . . . . . . . .2-55

Group Call Pickup . . . . . . . . . . . . . . . . .2-55

Group Ring . . . . . . . . . . . . . . . . . . . . . .2-55

Headset . . . . . . . . . . . . . . . . . . . . . . . . .2-56

Hotline . . . . . . . . . . . . . . . . . . . . . . . . . .2-56

Intrusion (Barge-In) . . . . . . . . . . . . . . . .2-56

Last Number Redial . . . . . . . . . . . . . . . .2-57

Line Callback . . . . . . . . . . . . . . . . . . . . .2-57

Meet-Me Conference . . . . . . . . . . . . . . .2-58

Message Waiting . . . . . . . . . . . . . . . . . .2-58

Microphone Mute . . . . . . . . . . . . . . . . .2-58

Monitor . . . . . . . . . . . . . . . . . . . . . . . . .2-58

Operator Assistance . . . . . . . . . . . . . . . .2-59

Page Zone . . . . . . . . . . . . . . . . . . . . . . .2-59

2-3

In this section Page

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60

Personal Greeting . . . . . . . . . . . . . . . . . .2-60

Prime Line Selection . . . . . . . . . . . . . . .2-61

Privacy Release Groups . . . . . . . . . . . . .2-61

Ringing Line Preference . . . . . . . . . . . . .2-61

Room Monitor . . . . . . . . . . . . . . . . . . . .2-61

Selectable Display Messages . . . . . . . . .2-62

Speed Dial . . . . . . . . . . . . . . . . . . . . . . .2-62

Station Call Coverage . . . . . . . . . . . . . .2-64

Voice Mail . . . . . . . . . . . . . . . . . . . . . . .2-65

Voice Prompting Messages . . . . . . . . . . .2-66

Volume Controls . . . . . . . . . . . . . . . . . .2-67

Walking Class of Service . . . . . . . . . . . .2-68

Charts and Illustrations . . . . . . . . . . .2-69

i-Series - Your System’s Dialing Plan . . .2-69
Onyx VSi - Your System’s Dialing Plan . .2-69

Telephone Base Layout . . . . . . . . . . . . .2-70

Telephone Handset :Layout . . . . . . . . . .2-71

i-Series - Telephone LED Flash Rates . .2-72
Onyx VSi - Telephone LED Flash Rates .2-72

i-Series - Quick Reference . . . . . . . . . . .2-73

Onyx VSi - Quick Reference . . . . . . . . .2-74

2. Features

2-4

- For Your Notes -

2-5

Basic Operation

Basic Operation

Operation of the phone is performed using the handset out of the desktop charger. The exceptions are charging the handset bat­tery and transferring a call to your desk phone.

For a Quick Reference Chart of feature operations, refer to pages 2-101 (i-Series system) or 2-103 (Onyx VSi system).

Using the Handset

When you pick up the handset and press TALK, you will see:

When communication is made between the base unit and the handset, you will see:

Or, you may possibly see one of the following:

If the handset is at the range limit of the phone or no power is going to the Base unit, you may see:

Take the following action:

During A Call In Standby Mode

Condition Warning Tone Can’t make or answer

calls (Phone may ring
intermittently)

Action Move back in Move back within range

range within
20 seconds

Condition Indicator LCD Display

No Connection Error Tone NO SERVICE

to Base Unit

Line in Use Error Tone LINE IN USE

2. Features

2-6

- For Your Notes -

2-7

i-Series

Features

2. Features

2-8

- For Your Notes -

2-9

i-Series System Outside Calls

☞

Function keys are normally line keys, but you can program them for other features. In this user guide, the feature
assigned to a function key appears in parentheses next to the words FUNCTION KEY. For example, FUNCTION KEY
(Hotline) means press the function key set for Hotline. Refer to the Programmable Function Keys feature for more informa­tion.

Basic Feature Operation

Outside Calls

You may have line and loop keys on your phone. A line key is dedicated to a particular outside line. When you press the line key
to place or answer a call, you always get the same line. A loop key works just like a line key, except that it is for any line in a
preset line group. When you press a loop key to place a call, you get whichever line in the group happens to be available. For
incoming calls, pressing the loop key answers whichever line is ringing.

Your phone offers you several ways to place outside calls. You can:

● Press a line key for one-button access to a specific line.

● Press a loop key for one-button access to the first available line in a line group.

● Dial a code to select a specific line.

● Dial a code to select the first available line in a line group.

● Dial 9 to use Trunk Group Routing or Automatic Route Selection (ARS).

The method you use depends on how your system and your phone are set up. Your Communications Manager can tell you which
methods you should use for placing outside calls.

To answer an outside call:

1. Press TALK.

Depending on how your phone is set up, you may answer the call automatically. Your phone’s Line Preference
determines what happens when you press TALK to answer a call.
If the telephone is in the Desktop Charger, it will automatically answer when you pick up the phone.

2. Press flashing line key.

You may be able to dial #0 at night to pick up calls not ringing your phone.
To hang up, either press TALK or place the handset back into the Desktop Charger.

To place an outside call using a line key:

1. Press a line key.

You may have to press TALK before pressing the line key.
The line key lights (red).

2. Listen for dial tone.

3. Dial number.

To hang up, either press TALK or place the handset back into the Desktop Charger.

To dial a code to select a specific line:

1. TALK + #9 + Line number (001-192).

2. Dial number.

Check with your Communications Manager to see which lines you can use.

To dial a code to select a line group:

1. TALK + 804 + Line group number.

Your line group numbers are 1-9, 01-99 or 001-128. Ask your Communications Manager.

2. Dial number.

To use Trunk Group Routing or ARS:

1. TALK + 9.

The system automatically routes your call using ARS or Trunk Group Routing whichever is installed.

2. Features

2-10

Outside Calls i-Series System

Converting from Pulse to Tone Dialing

If your company is in a Dial Pulse area, you may need to change the dialing mode of your phone to tone (DTMF) after you place
your initial call. This allows you to use dial-up services like electronic banking or a client’s Voice Mail.

To change your dialing mode to DTMF:

1. Place outside call normally.

Your call dials out as Dial Pulse.

2. Press #.

The next digits you dial go out as DTMF.
Instead of dialing #, the system may automatically convert to DTMF 10 seconds after you dial the last digit of
your outside call.

Are You Behind a PBX?

Your telephone system may be connected to a Private Branch Exchange (PBX) rather than to the telephone company’s lines. This
means that when you get dial tone on an outside line, you are really getting dial tone from the PBX. This may affect the way you
place outside calls. For example:

● After you press a line key, you may have to dial an additional access code (e.g., 9) before you can dial your outside number.

● The PBX may restrict you from placing certain types of calls.

● If you use Automatic Route Selection, your telephone system may automatically insert whatever codes the PBX requires. For

example, when you dial 9 926 5400 for an outside call, your system may send 9 9 926 5400 to the PBX.

● You may be able to Transfer to and Conference with other systems connected to the same PBX.

Ask your Communication’s Manager if you are behind a PBX.

You May Have a Private Line

A Private Line is simply a line on your phone that nobody else in the system can use. Only you can place and answer calls on
your Private Line. Your Communications Manager can tell you if you have a Private Line.

If You Hear a Warning Tone

While on an outside call, you may hear occasional beeps through your handset. These tones remind you that you have been on
the call a long time.

How Prime Line Works

If you have Prime Line, you can answer a call on a specific line just by pressing TALK. If you want easy answering of incoming
calls, Prime Line Preference may be for you. If Prime Line sounds helpful to you, your Communications Manager may be able
to set it up.

Did Your Call Go Through?

If you dial certain calls and you find that they do not go through, ask your Communications Manager the following questions:

● Is my telephone Toll Restricted? If it is, what numbers am I prevented from dialing?

● Can I override Toll Restriction? If so, what is my override code?

If you need to override Toll Restriction:

1. TALK + 875 + Password.

2. Press a line key + Dial number without restriction.

● Do I need to enter Account Codes for outside calls?

● Does my telephone use Automatic Route Selection? If it does, are there any numbers that I cannot dial?

● If my phone uses Automatic Route Selection, will I ever be requested to enter an Authorization Code before the call can go

through? If so, what are my Authorization Codes?

If you need to enter an ARS Authorization Code:

1. TALK + 9.

You hear ARS dial tone.

2. Dial the outside telephone number.

You hear a second ARS dial tone.

3. Enter the ARS Authorization Code.

Ask your Communications Manager for your ARS Authorization Codes.

2-11

i-Series System Hold

Hold

Hold places your call in a temporary waiting state until you can get back to it. While the call waits, you can process calls or use
other features. And don’t worry if you forget about the call and leave it on Hold too long -- it will recall back to you.

Your telephone system provides four types of Hold (see the chart below). Your Communications Manager can tell you which
types you can use.

NOTE: Pressing TALK after pressing the HOLD key will cause the call to ring back immediately, unless Group

Hold is used.

System Hold

To place an outside call on System Hold:

1. HOLD.

To pick up an outside call on System Hold:

1. Press flashing line key.

Exclusive Hold

To place an outside call on Exclusive Hold:

1. FUNCTION KEY (Exclusive Hold).

The line key stutter flashes while on Hold; flashes slowly when recalling.

To pick up an outside call on Exclusive Hold:

1. Press flashing line key.

Group Hold

To place a call on Hold so anyone in your group can pick it up:

1. HOLD + 832 + TALK to hang up.

To pick up a call on Group Hold:

1. TALK + 862.

Intercom Hold

To place or answer an Intercom call on Hold:

1. HOLD.

System Hold For your normal calls . . .

When you place an outside call on System Hold, it flashes your line key and the
line keys on your co-worker’s phones as well. Either you or another co-worker
can pick up the call on Hold.

Exclusive Hold For high priority calls . . .

After you place an outside call on Exclusive Hold, it flashes your line key but
looks busy to your co-workers. Only you can pick up the call from Hold.

Group Hold Put calls on Hold for your Department Group . . .

If you are a member of a Department Calling Group, you can use Group Hold.
When you place an outside call on Group Hold, only you and the members of
your Department Calling Group can pick it up.

Intercom Hold While talking to a co-worker . . .

Intercom calls can also go on Hold. However, the Intercom call on Hold stays on
your phone. Another extension user cannot pick it up.

2. Features

2-12

Intercom i-Series System

Intercom

Call a co-worker over the Intercom. Normally, you are not restricted from placing an Intercom call to any other extension.
However, if your telephone system is shared by several businesses, you may not be able to call the other business’s extensions.
Check with your Communications Manager.

To place an Intercom call:

1. TALK + Extension number.

You can optionally dial 0 for your operator or *8 for your Voice Mailbox.
If the extension you call is busy or doesn’t answer, you can (without hanging up):

-- Dial another extension.

-- Dial 8 to leave a message in your co-worker’s mailbox.

To answer an Intercom call:

1. If your telephone rings, TALK.

The Autotalk feature of the 910i Cordless Telephone allows a call to be answered without pressing TALK if the
handset is lifted out of the Desktop Charger. To hang up, either press TALK or place the phone back into the
charger.

Handsfree Answerback and Forced Intercom Ringing

Intercom calls you place may either ring or voice-announce at your co-worker’s extension. What happens depends on how your
co-worker’s extension is set up. You can, however, dial a code to change from one method to the other.

To change the mode of an Intercom call you placed:

1. Press 1.

If the call is ringing, this makes it voice-announce. If the call voice-announces, this makes it ring.

Transfer

Transfer lets you quickly send the call you are on to a co-worker. You can Transfer both Intercom and outside calls. You can use the
following types of Transfer:

You can also Transfer a call from the handset to your optional “desk” phone if you need to place the cordless phone back into the
desktop charger for recharging.

If you want your transferred call to automatically come back to you when your co-worker hangs up, use Serial Call.

Screened Transfer Announce the call to your co-worker before

hanging up.

Unscreened Transfer Transfer the call and hang up without announc-

ing it. The call rings back to you if your co­worker doesn’t pick it up.

Extension (Department) Send the call to a Department Group instead of a
Group Transfer co-worker’s extension. Any idle extension with-

in the group will get the call.

Transfer Without A co-worker presses a busy line key and waits
Holding for you to be done with the caller. They auto-

matically get the call when you hang up. This is
a fast way to Transfer if you share an office and
you know who’s on the line.

Meet Me Paging Transfer a call to a Page zone rather than a
Transfer co-worker’s extension or Department Group.

Use Meet Me Paging Transfer when you’re not
sure where your co-worker is.

2-13

i-Series System Transfer

Transferring Outside Calls

To Transfer a call to a co-worker’s extension:

1. HOLD.

You hear Transfer dial tone.

2. Dial co-worker’s extension number.

If the extension is busy or doesn’t answer, you can dial another extension number or press the flashing line
key to return to the call. In addition, you may be able to hang up and have the call Camp-On.

3. Announce call and hang up.

If you don’t have Automatic On Hook Transfer, you must press CONF or your Transfer Programmable
Function Key to Transfer the call.
If your co-worker doesn’t want the call, press the flashing line key to return to the call.
If you don’t want to screen the call, hang up without making an announcement.

To answer a call transferred to your extension:

1. Press TALK when your phone rings.

Transferring Intercom Calls

To Transfer your Intercom Call:

1. HOLD + Extension to receive your call.

If the extension is busy or doesn’t answer, you can dial another extension number or HOLD to return to the
call. In addition, you may be able to hang up and have the call Camp-On.

2. Announce call and hang up.

If your co-worker doesn’t want the call, press HOLD to return to it.

With Automatic On Hook Transfer

If your co-worker just speaks toward their phone to answer, the transferred Intercom call rings their phone
when you hang up.

Without Automatic On Hook Transfer

You must press CONF or your Transfer Key to Transfer the call. If your co-worker just speaks toward their
phone to answer, the transferred Intercom call disconnects when you hang up. To Transfer the call
unscreened, press CONF or your Transfer key and hang up without making an announcement.

Meet Me External Paging Transfer

To make a Meet Me External Paging Transfer:

1. HOLD.

2. Dial 803 + External Paging code (1-8 or 0 for All Call).

OR

2. FUNCTION KEY (External Paging Zone).

OR

2. Combined Paging Zone code (*1 + 0-8).

3. Announce call.

4. When Paged party answers, press TALK to Transfer call to them.

To join a Meet Me External Paging Transfer:

1. TALK + 865 + Announced External Paging code (1-8 or 0 for All Call).

You connect to the Paging party.

2. Stay on the line.

After the paging party hangs up, you connect to the transferred call.

2. Features

2-14

Transfer i-Series System

Meet Me Internal Paging Transfer

To make a Meet Me Internal Paging Transfer:

1. HOLD.

2. Dial 801 + Internal Paging code (00-64).

OR

2. FUNCTION KEY (Internal Paging Zone).

OR

2. Combined Paging Zone code (*1 + 0-8).

3. Announce Call.

4. When Paged party answers, press TALK to Transfer call to them.

To join a Meet Me Internal Paging Transfer:

1. TALK + 863 (if your extension is in the zone called).

OR

1. TALK + 864 + Zone number (00-64) (if your extension is not in the zone called).

OR

1. TALK + FUNCTION KEY (Internal Paging Zone Answer) (if your extension is in the zone called).

2. Stay on the line.

After the Paging party hangs up, you connect to the transferred call.

Desk Phone Transfer

To Transfer a call to your desk phone:

1. Press the DESK button on the base unit.

The DESK button flashes.

2. Hang up cordless phone.

3. From your desk phone, pick up the handset and press the Pickup key.

The Pickup key must be assigned in system programming.

To Transfer a call to your cordless phone from the desk phone:

1. From the desk phone, press the Pickup key.

The Pickup key must be assigned in system programming.

2. Pick up the cordless phone’s handset when it starts to ring.

2-15

i-Series System Abbreviated Dialing

System Features

Abbreviated Dialing

Abbreviated Dialing gives you quick access to numbers you call frequently. This saves time, for example, when calling a client
with whom you deal often. Instead of dialing a long telephone number, you just use Abbreviated Dialing.

There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers within your Tenant Group can share
the Common Abbreviated Dialing numbers. All co-workers in your Department Calling Group can share the Group Abbreviated
Dialing numbers. (See page 35 for more on Department Calling.) Only you can use your Personal Abbreviated Dialing numbers.

Your phone can store 10 telephone numbers as Personal Abbreviated Dialing numbers. These numbers can not be chain dialed
like the other types of Abbreviated Dial numbers.

To dial a Common Abbreviated Dialing number:

1. TALK + #2.

2. Dial bin number.

The stored number dials out. The system selects a line for you.

OR

1. TALK + FUNCTION KEY (Common Abbreviated Dialing).

To preselect, press a line key instead of TALK.

2. Dial Common Abbreviated Dialing bin number.

The stored number dials out. Unless you preselect, the system selects a line for you.

To dial a Group Abbreviated Dialing number:

1. TALK + #4.

2. Dial bin number.

The stored number dials out. The system selects a line for you.

OR

1. TALK + FUNCTION KEY (Group Abbreviated Dialing).

To preselect, press a line key instead of TALK.

2. Dial Group Abbreviated Dialing bin number.

The stored number dials out. Unless you preselect, the system selects a line for you.

Using Personal Abbreviated Dialing

To store a Personal Abbreviated Dialing number:

1. Press TALK.

2. Dial 855 + the bin number (0-9) under which the telephone number will be stored.

3. Dial 804 + the trunk group number (1-128).

4. Enter the telephone number (up to 24 digits) you want to store.

5. TALK to hang up.

Dialing a Personal Abbreviated Dialing number:

1. Press TALK.

2. Press #7 + bin number to be dialed (0-9).

The phone dials the number programmed.

2. Features

2-16

Account Codes i-Series System

Account Codes

Account Codes are codes you enter that help keep track of outside calls. There are three types of Account Codes: Optional,
Forced and Verifiable.

Optional Account Codes

With optional codes, the Account Codes you enter are solely for categorizing your calls. For example, if you work in an account­ing firm that must bill back customers for time on the phone, Optional Account Codes are for you.

Forced Account Codes

Forced Account Codes also let you categorize calls, but you must enter one before placing outgoing calls. If you don’t enter the
code, you can’t place the call. This ensures that calls don’t go out untracked.

Verifiable Account Codes

With Verifiable Account Codes, the system compares the user-dialed Account Code entered with a pre-programmed list of
Account Codes. If the user does not dial an Account Code or dials an invalid Accound Code, the system will not allow the call
to go through.

Check with your Communications Manager to find out if your system uses Account Codes -- and which codes you should enter.
Account Codes can be from 1-16 digits long, using 0-9 and #.

To enter an Account Code any time while on an outside call:

1. Press * + Account Code (1-16 digits) + *.

To enter an Account Code while placing an outside call:

1. Access trunk for outside call.

You can access a trunk by pressing a line key or by dialing a code. Refer to page “Outside Calls, Placing”
for more on placing outside calls.

2. Press * + Account Code (1-16 digits) + *.

3. Dial the number you want to call.

If you hear “stutter” dial tone after dialing the number, your system requires an ARS Authorization Code. Ask
your Communications Manager for your codes.

Alarm

You can use your extension like an alarm clock to remind you of appointments and important meetings. Your phone has two
types of alarms:

● Alarm 1 - which sounds only once at the preset time.

● Alarm 2 - which sounds every day at the preset time.

To set the alarm:

1. TALK + 827 + Alarm type (1 or 2).

2. Dial the alarm time (24-hour clock).

For example, for 1:15 PM dial 1315.

3. TALK to hang up.

To silence an alarm:

1. TALK twice.

To cancel an alarm:

1. TALK + 827 + Alarm type 1 or 2.

2. Dial 9999 + TALK to hang up.

2-17

i-Series System Call Forwarding

Automated Attendant (VAU)

This feature requires a Voice Announce Unit (VAU).

Automated Attendant automatically answers your system’s outside calls, plays a prerecorded greeting and then lets callers direct­ly dial you or your co-workers. This gives your system immediate answering and routing of calls without an operator or dispatch­er. The Automated Attendant can:

● Simultaneously answer up to six calls.

● Route calls to an extension, Department Group or Voice Mail and provide additional options if the extension or group is

unavailable.

● Give you the option of recording or modifying the Automated Attendant greetings (see below).

To record, listen to or erase an Automated Attendant greeting:

1. TALK + 116.

2. To record, dial 7.

OR

To listen, dial 5.

OR

To erase, dial 3.

3. Dial the VAU message number (01-16) for the Automated Attendant greeting you want to record, listen to or
erase.

Your Communications Manager can tell you which message to enter.
If recording, begin when you hear the announcement, “Please start recording.” When done, press # to

check what you recorded.

When listening to a message, press # to hear the message again.
If erasing, you can cancel erasing by pressing HOLD before hanging up.

4. TALK to hang up.

Barge In

Barge In permits you to break into a co-worker’s established call. Use Barge In when you have to get a message through right
away (such as in an emergency). Barge In sets up a three-way call between you, your co-worker and their caller.

Your system provides two Barge In modes: Monitor Mode and Speech Mode. With Monitor Mode, you can listen in on another
user’s conversation but you cannot participate. With Speech Mode, you can listen and join into the conversation. Check with your
Communications Manager to see which type of Barge In you have.

CAUTION: Unauthorized intrusion on calls using the Barge In feature may be interpreted as an invasion of privacy.

To Barge In on a conversation in progress:

1. Call busy extension.

2. FUNCTION KEY (Barge In).

Call Forwarding

Use Call Forwarding to redirect your calls to another extension. With Call Forwarding, you’re sure your calls are covered when
you are away from your work area. There are four types of Call Forwarding:

● Call Forwarding when Busy or Not Answered

● Call Forwarding Immediate

● Call Forwarding when Not Answered

● Call Forwarding Immediate with Both Ringing

Call Forwarding will reroute calls ringing your extension, including calls transferred from another extension. You must enable Call
Forwarding from your phone.

To activate or cancel Call Forwarding:

1. TALK + *2.

When Call Forwarding is activated, the only indication will be stutter dial tone.

2. Features

2-18

Call Forwarding i-Series System

OR

1. TALK + FUNCTION KEY (Call Forward to Station).

With Call Forwarding activated, the FUNCTION KEY will flash.

2. Dial Call Forwarding condition:
2 = Forward calls when extension is busy or not answered
4 = Forward calls immediately
6 = Forward calls when your extension is not answered
7 = Forward calls immediately to the destination with simultaneous ringing at both extensions (not for Voice

Mail)

0 = Cancel

3. Dial destination extension, Voice Mail master number or press Voice Mail key.

You cannot forward to a Department Group pilot number. Once forwarded, only the destination user can
place an Intercom call to you.

4. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only

5. TALK to hang up.

Call Forwarding Off-Premise

Use Off-Premise Call Forwarding to forward your calls to an off-site location. Stay in touch when you’re away from the office
by forwarding to your cellular phone, home office, hotel or meeting room.

To activate Call Forwarding Off-Premise:

1. TALK + *4.

When Call Forwarding is activated, the only indication will be stutter dial tone.

OR

1. FUNCTION KEY (Call Forward to Device).

With Call Forwarding activated, the FUNCTION KEY flashes.

2. Press 6 + Dial line access code.

Line access codes are 9 (ARS/Trunk Group Routing), 804 + Line Group (1-9, 01-99 or 001-128) or #9 + Line
number (e.g., 05 or 005 for line 5).

3. Dial the outside number to which your calls should be forwarded.

4. HOLD.

5. TALK to hang up.

To cancel Call Forwarding Off-Premise:

1. TALK + *4.

OR

1. TALK + FUNCTION KEY (Call Forward to Device).

2. Press 6 + HOLD.

3. TALK to hang up.

2-19

i-Series System Call Waiting (Camp On)

Call Forward Follow Me

While you are at a co-worker’s desk, you can direct your calls to your co-worker’s extension. Use Call Forward Follow Me if
you get detained with your co-worker longer than expected. Instead of ringing your own phone unanswered, your calls will ring
you where you are.

To activate Call Forward Follow Me:

1. TALK + *2.

When Call Forwarding is activated, the only indication will be stutter dial tone.

OR

1. TALK + FUNCTION KEY (Call Forward to Station).

With Call Forwarding activated, the FUNCTION KEY will flash.

2. Press 3 + Dial your own extension number (i.e., the source).

3. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only

4. TALK to hang up.

To cancel Call Forward Follow Me:

1. TALK + *2.

OR

1. FUNCTION KEY (Call Forward to Station).

2. Press 0.

3. TALK to hang up.

Call Forward/DND Override

If you call an extension that is Call Forwarded or in Do Not Disturb, use Call Forwarding/DND Override to talk to the extension user
anyway. This is helpful, for example, if you have an important message or emergency and you must get through.

To override an extension:

1. Call the forwarded or DND extension.

2. FUNCTION KEY (Override).

Call Waiting (Camp On)

After you call a busy extension, use Call Waiting to wait in line (i.e., Camp On) without hanging up. When you Camp On, the system sig­nals the busy user indicating that you are waiting. Your call goes through when the busy extension becomes free.

Note: When you call a busy attendant, your call will normally “stack up” in queue behind other waiting callers.

To Camp On to a busy extension:

1. Call the busy extension.

You must hear busy tone.

2. Press 2 or FUNCTION KEY(Camp On).

3. Wait without hanging up.

If you hang up, the system converts your Camp On to a Callback (refer to Callback).
To Camp On to a trunk, refer to the Trunk Queuing feature.

To cancel a Camp On request:

1. Hang up.

If you skip step 2, the extension will call you back when it becomes free.

2. TALK + 870.

OR

2. TALK + FUNCTION KEY (Camp On).

2. Features

2-20

Callback i-Series System

Callback

When you call a busy extension, you can leave a Callback request for a return call. You do not have to repeatedly call the busy
extension back, hoping to find it idle. When you leave a Callback, the system handles your request as follows:

● When the busy extension becomes idle, the system rings you.

● After you answer the Callback ring, the system then rings the formerly busy extension. (If that extension doesn’t answer, the sys-

tem cancels the Callback.)

● As soon as the other extension answers, the system sets up an Intercom call between you and them.

If your phone has Automatic Callback, you answer the Callback ring as soon as you lift the handset out of the desktop charger or
press TALK (if already out of the desktop charger). If your phone doesn’t have Automatic Callback, you must press the ringing
line appearance key to answer the Callback ring.

To place a Callback:

1. Call a busy extension.

2. Press 2 or FUNCTION KEY (Callback).

3. Press TALK.

4. When busy extension calls you back, lift handset out of the desktop charger or press TALK if it’s already out of
the desktop charger.

If you don’t have Automatic Callback, you’ll have to press the ringing Line Appearance key.

To cancel a Callback:

1. TALK + 870.

OR

1. TALK + FUNCTION KEY (Callback).

Caller ID

Caller ID can show your incoming caller’s number and optional name. The Caller ID information will show as either a post­answer or pre-answer display. With the post-answer display, you’ll see the caller’s number and optional name after you answer

the call. The pre-answer display lets you see the caller’s number and optional name before you answer the call. You can also use
the pre-answer display to preview incoming calls before you answer them.

Under certain conditions, you may see one of the following messages in place of the normal Caller ID information.

To display Caller ID for calls only lamping your phone or not automatically displayed (with Automatic
Handsfree):

1. Press FLASH + and the flashing line key.

If the Caller ID data includes the name, you can scroll left and right by pressing * and #.

2. Press the flashing line key to answer the call.

To display Caller ID for calls lamping your phone or not automatically displayed (without Automatic
Handsfree enabled):

1. Press the flashing line key.

If the Caller ID data includes the name, you can scroll left and right by pressing * and #.

2. Press TALK to answer the call.

To re-display the Caller ID information for the call you are on:

1. Press the line key for the call.

When you see ... It means ...

PRIVATE Your caller has blocked Caller ID.

OUT OF AREA Your caller has dialed from an area that does not support Caller ID.

UNAVAILABLE Your telephone company’s Caller ID service is out of order.

2-21

i-Series System Department Calling

Conference

Conference lets you add additional inside and outside callers to your conversation. With Conference, you can set up a multiple­party telephone meeting without leaving the office. The system allows either four or eight parties maximum per Conference.

To set up a Conference:

1. Place or answer call.

2. CONF or FUNCTION KEY (Conference).

3. Place or answer next call.

To access the outside call, either press a line key or dial a trunk access code. See Outside Calls for more.

4. CONF or FUNCTION KEY (Conference).

You may be able to have up to 32 callers. Repeat this step to add more parties.

5. After adding all parties, press CONF again to begin the Conference.

To exit a Conference (without affecting the other parties):

1. TALK to hang up.

You can set up a Conference with two outside callers and then drop out of the call -- leaving the callers talking
in an Unsupervised Conference. Refer to Tandem Trunking for more.

Conference, Voice Call

With Voice Call Conference, others in your work area can easily join into your outside calls. To initiate a Voice Call Conference,
press a uniquely programmed Voice Call Conference key and tell your co-workers to join the call. The system releases the priva­cy on the line, and other users can just press the line key to join in. The system allows either four or eight parties maximum per
Conference. Voice Call Conference does not use the telephone system features to announce the call. You just announce it
“through the air” to your co-workers.

To set up a Voice Call Conference with a co-worker in your immediate work area:

1. Place or answer trunk call.

2. FUNCTION KEY (Voice Call Conference).

3. Announce Voice Call Conference.

Just tell your co-worker’s about the call. Do not use telephone system features to announce it.

To join a Voice Call Conference (if invited):

1. After Conference request, press indicated line key.

To exit a Voice Call Conference without affecting the other parties:

1. TALK to hang up.

Department Calling

If you work closely with a group of co-workers, your Communications Manager may have programmed you into a Department
Calling Group. Department Calling makes it easier for others in your company to send calls to your group. This is because your
Department Calling Group has a dedicated pilot number. To get a free group member, co-workers can just dial the pilot number
instead of the group member’s extensions. If you don’t want to receive Department Calls, you can log out of your group. You can
log back in when you again want to receive calls.

Calls into your Department Group can route in two different ways: Priority Routing and Circular Routing. With Priority Routing,
incoming calls route to your group’s highest priority extensions first.

2. Features

2-22

Department Calling i-Series System

With Circular Routing, each call rings a new extension.

To call a Department Group:

1. TALK + Department Group pilot number.

To log out of your Department Group:

1. TALK + 150 + 1.

OR

1. FUNCTION KEY (Department Group log out).

The key lights while you are logged out.

To return to your Department Group:

1. TALK + 150 + 0.

OR

1. FUNCTION KEY (Department Group log out).

The key goes out when you log back in.

Department Step Calling

If you place an Intercom call to a busy Department Group member, Department Step Calling allows you to quickly call another
member in the same group. You don’t have to hang up and place another Intercom call. You can also use Department Step
Calling to cycle through the members of a Department Group.

To make a Step Call:

1. Place call to busy Department Group member.

OR

1. Place call to Department Group pilot number.

2. Press # or FUNCTION KEY (Step Call).

3. Repeat step 2 to call other Department Group members.

Priority Routing

Call

Call

Call

- a

- 200A

920

Circular Routing

Call 1

Call 2

Call 3

Call 4

a

-

200B

-

920

2-23

i-Series System Door Box

Directed Call Pickup

Use Directed Call Pickup when you need to answer a call ringing another extension without leaving your phone. This lets you
easily cover a co-worker’s calls when they have to be away from their desk.

To intercept calls ringing a co-worker’s phone:

1. TALK.

2. Press * *.

3. Dial your co-worker’s extension number.

Do Not Disturb

Do Not Disturb (DND) blocks incoming calls, Call Forwards and Paging announcements to your extension. DND permits you to
work undisturbed at your desk without interruptions from your phone. While in DND, you may use your phone in the normal
manner for placing and processing calls.

There are four Do Not Disturb options:

To activate or deactivate Do Not Disturb:

1. TALK + 847.

If you wait more than 10 seconds before going to step 2, your system automatically enables option 3. If you
already have DND enabled, waiting more than 10 seconds cancels it.

2. Dial the DND option code (0-4).

When DND is activated, when pressing TALK, you will hear a stutter dial tone.

Door Box

Your system may have Door Boxes. A Door Box is a self-contained Intercom unit typically used to monitor entrance doors. A
visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chimes to certain extensions. If
you receive Door Box chimes, you can just lift the handset to answer them. You can then talk to the visitor at the door.

Door Boxes come in handy at delivery entrances. Your company doesn’t have to have someone at the door to monitor the
entrance. You can just answer the Door Box instead. If the door has an electric strike, you can even use your telephone to release
the door.

To call a Door Box:

1. TALK + 802 + Door Box number (1-8).

To answer a Door Box chime:

1. Press TALK.

To activate the Door Box strike:

1. While talking to the Door Box, press FLASH.

Do Not Disturb Options

1 Blocks your outside calls
2 Blocks Paging, Intercom calls, Call Forwards and

transferred outside calls
3 Blocks all calls
4 Blocks Call Forwards
0 Cancels Do Not Disturb

2. Features

2-24

Flash i-Series System

Flash

Flash allows you to access certain features of the telephone company or PBX to which your phone system is connected. This lets
you take full advantage of whatever features the connected telephone company or PBX offers.

To flash the outside line you are on:

1. FLASH.

Forced Trunk Disconnect

Forced Trunk Disconnect enables you to disconnect (release) another extension’s active outside call if you need to use their line.
You can then place a call on the released line.

To disconnect a busy trunk:

1. Press a line key for the busy trunk.

OR

1. Dial trunk access code (e.g., #9 + trunk number).

2. Press *3.

You hear confirmation beeps as the system disconnects the line. You can now place a call on the free line.

Group Call Pickup

If you frequently work together with the same people, your extensions may be in a Call Pickup Group. This allows you and your
co-workers to use Group Call Pickup to easily answer each other’s ringing calls. Group Call Pickup also helps if you frequently
cover for co-workers in another Pickup Group. When a call rings one of their phones, you can intercept it even if you don’t know
their extension numbers.

With Group Call Pickup, you can intercept the following types of calls:

● A call ringing an extension in your own Pickup Group.

● A call ringing an extension in another Pickup Group when you know the group number.

● A call ringing an extension in another Pickup Group when you don’t know the group number.

To answer a call ringing another phone in your Pickup Group:

1. TALK + FUNCTION KEY (Pickup).

OR

1. TALK + * #.

To answer a call ringing a phone in another Pickup Group:
When you don’t know the Pickup Group number

1. TALK + FUNCTION KEY (Pickup).

OR

1. TALK + 869.

When you know the Pickup Group number

1. TALK + FUNCTION KEY (Pickup).

OR

1. TALK + 868 + Pickup Group number (1-9 or 01-64).

CAUTION

Forced Trunk Disconnect abruptly terminates the active call on the line. Use
this feature only in an emergency and when no other lines are available.

2-25

i-Series System Last Number Redial

Headset

If you have a Headset, you can use it instead of the handset. Using the headset frees up your hands for other work.

To install the Headset:

1. Lift the rubber cover on the headset jack on the phone.

2. Plug the headset connector into the connector.

To operate a Headset:

1. Press TALK to initiate a call or to hang up an active call.

Hotline

When you need one-button calling and Transfer to a co-worker, use Hotline. You’ll find Hotline to be a great convenience if there
is someone in your company with whom you work closely (such as your business partner). You and your partner can call or
Transfer calls to each other just by pressing a single key.

Your Hotline key shows the status of your Partner’s extension:

To place a call to your Hotline partner:

1. TALK.

2. FUNCTION KEY (Hotline).

To Transfer your outside call to your Hotline partner:

1. FUNCTION KEY (Hotline) + Announce call and hang up.

OR

1. FUNCTION KEY (Hotline) + Hang up to have your call wait at your Hotline partner unannounced.

If unanswered, the call recalls to you.

To answer a call from your Hotline partner:

1. If your telephone rings, press TALK.

Last Number Redial

Instead of dialing a busy or unanswered outside call again, quickly redial it with Last Number Redial. Last Number Redial stores
the last outside call you placed in memory so you can easily recall it. The stored number can be up to 24 digits long, using 0-9, #
or *.

To redial your last call:

1. TALK + # 5.

The system automatically selects a trunk from the same group as your original call.

OR

1. Press TALK + Line Key (if redialing an outside number) + LND on the handset.

To erase the stored number:

1. TALK + 876.

When the key is . . . Your partner’s phone is . . .

Off Idle

On Busy or ringing

Fast Flash In Do Not Disturb

2. Features

2-26

Line Preference i-Series System

Line Preference

Line Preference determines how you place and answer calls. There are two types of Line Preference: Incoming Line Preference
and Outgoing Line Preference. Ask your Communications Manager which type you have.

Incoming Line Preference

Incoming Line Preference sets how you answer calls. When a call rings your phone, lifting the handset out of the desktop charger or
pressing TALK answers either the ringing call (Ringing Line Preference) or seizes an idle line (Idle Line Preference). If you primarily
answer calls and seldom place calls, Ringing Line Preference is for you. If you normally place calls and seldom answer them, then Idle
Line Preference is for you.

Outgoing Line Preference

Outgoing Line Preference sets how you place calls. With Outgoing Intercom Line Preference, you hear Intercom dial tone when you
press TALK. With Outgoing Trunk Line Preference, you get dial tone on an outside line when you press TALK. If you normally call co-
workers, use Outgoing Intercom Line Preference. If you frequently call outside your company, use Outgoing Trunk Line Preference.

If you have Incoming Idle Line Preference, Outgoing Line Preference also determines how your phone works as a call rings.

Meet Me Conference

Use Meet Me Conference to have a telephone meeting which lets others join if they choose. There are two types of Meet Me
Conference: Meet Me External Conference and Meet Me Internal Conference. With Meet Me External Conference, announce the
meeting with External Paging. With Meet Me Internal Conference, announce the meeting with Internal Paging. The system
allows either four or eight parties maximum per Meet Me Conference.

Meet Me External Conference

To make a Meet Me External Conference:

1. While on a call, CONF.

2. Dial 803 + External Paging zone (1-8 or 0 for All Call).

OR

2. FUNCTION KEY (External Paging).

You can optionally press TALK and dial combined zones *10 to *18 instead. See Paging for more on combined
zones.

3. Announce the zone.

4. CONF twice when co-worker answers your page.

5. Repeat steps 1-4 for each co-worker you want to add.

To join a Meet Me External Conference:

1. TALK + 865 + External Paging zone (1-8 or 0 for All Call).

You connect to the other parties.

Meet Me Internal Conference

To make a Meet Me Internal Conference:

1. While on a call, CONF.

2. Dial 801 + Internal Paging zone (0-9 or 00-64).

OR

2. FUNCTION KEY (Internal Paging).

You can optionally dial combined zones *10 to *18 instead. See Paging for more on combined zones.

3. Announce the call.

4. CONF twice when co-worker answers your page.

5. Repeat steps 1-4 for each co-worker you want to add.

To join a Meet Me Internal Conference:

1. TALK + 863 (if your phone is in the zone called).

OR

1. TALK + 864 + Zone (0-9 or 00-64) (if your phone is not in the zone called).

OR

1. FUNCTION KEY (Internal Paging Zone Answer) (if your phone is in the zone called).

2-27

i-Series System Message Waiting

Meet Me Paging

Need to talk to a co-worker and don’t know where they are? Meet Me Paging allows you to set up a private meeting on a Page
zone. While you meet on the zone, no one else can hear your conversation, join in or make an announcement using that zone.
There are two types of Meet Me Paging: Meet Me External Paging and Meet Me Internal Paging. With Meet Me External
Paging, you hold the meeting on an External Paging zone. With Meet Me Internal Paging, you hold the meeting on an Internal
Paging zone.

Meet Me External Paging

To make a Meet Me External Page:

1. TALK + 803 + External Paging zone (1-8 or 0 for All Call).

OR

1. TALK + FUNCTION KEY (External Paging Zone).

2. Announce the zone.

You can optionally dial combined zones *10 to *18 instead. See Paging for more on combined zones.

To join a Meet Me External Page:

1. TALK + 865 + External Paging zone (1-8 or 0 for All Call).

You connect to the other party.

Meet Me Internal Paging

To make a Meet Me Internal Page:

1. TALK + 801 + Internal Paging zone (0-9 or 00-64).

OR

1. TALK + FUNCTION KEY (Internal Paging Zone).

You can optionally dial combined zones *10 to *18 instead. See Paging for more on combined zones.

2. Announce the zone.

To join a Meet Me Internal Page:

1. TALK + 863 (if your phone is in the zone called).

OR

1. FUNCTION KEY (Internal Paging Zone Answer) (if your phone is in the zone called).

OR

1. TALK + 864 (if your phone is not in the zone called).

Message Waiting

Don’t keep recalling a busy or unanswered co-worker. Leave them a Message Waiting request for a return call instead. The request
is a ENVELOPE icon (on the 910i Cordless Telephone) or a flashing MW lamp (on a keyset) at the extension you call and a MSG
icon on your phone. When your co-worker answers the Message Waiting, they automatically call your extension. And if someone
leaves you a Message Waiting, you’ll know you didn’t miss their call.

You can leave messages at any number of extensions simultaneously. Also, any number of co-workers can leave you a message
at the same time.

To leave a Message Waiting:

1. Call busy or unanswered extension.

2. Press 0 or FUNCTION KEY (Message Waiting).

3. TALK to hang up.

Your display shows the ENVELOPE icon.

To answer a Message Waiting:

When you have a Message Waiting, the ENVELOPE icon appears on the display.

1. TALK + *0.

OR

1. TALK + FUNCTION KEY (Message Waiting).

If the called extension doesn’t answer, dial 0 or press FUNCTION KEY (Message Waiting) to leave them a message.

2. Features

2-28

Message Waiting i-Series System

To cancel all your Messages Waiting:

This includes messages you have left for other extensions and messages other extensions left for you.

1. TALK + 873.

2. TALK to hang up.

To cancel messages you left at an extension:

1. TALK + 871 + Extension.

2. TALK to hang up.

Microphone Cutoff

Microphone Mute allows you to turn off your phone’s microphone at any time. When you activate Microphone Mute, you can
still listen to your caller but your caller cannot hear your voice.

To use Microphone Mute:

1. Press the MUTE button.

To deactivate, press the MUTE button again.

Multiple Directory Numbers

Multiple Directory Numbers

Multiple Directory Numbers allow you to have more than one extension number. In addition to your “normal” extension number
(e.g., 320), you can have additional “virtual” extension numbers on Multiple Directory Number function keys. For example, you
can have virtual extension number 600 for your sales calls. When a call routes to 600, it goes to your Multiple Directory Number
key assigned to virtual extension 600. In this way, you can easily tell calls to your extension from sales-specific calls. Check with
your Communications Manager to see if you have any Multiple Directory Number keys.

Call Coverage

Use a Multiple Directory Number key assigned to a co-worker’s extension when you need Call Coverage for their calls. The
Multiple Directory Number key shows you when your co-worker is busy and flashes slowly when they have an incoming call.
You can even press the key to intercept the incoming call.

You can have Multiple Directory Number keys for up to three different extensions and virtual extensions. Note that you must keep at
least one key assigned as a line or loop key in order to make and receive outside calls. In addition, you and other co-workers can share
the same Multiple Directory Number keys. For example, everyone in your department could have a key for the sales virtual extension.

Your Multiple Directory Number keys can ring or not ring. Your Communications Manager can tell you how your keys are set up.

To answer a call ringing your Multiple Directory Number/Call Coverage key:

1. Press TALK.

To place a call to a Multiple Directory Number:

1. TALK.

2. FUNCTION KEY (Multiple Directory Number).

OR

2. Dial virtual extension number.

Night Service

You may be able to activate Night Service for your system. Used after normal working hours, Night Service redirects your sys­tem’s incoming calls to where they should ring at night. For example, when most of your co-workers have left for home, your
system may redirect calls to the security desk. When you activate Night Service, select one of eight modes of operation:

● Day Mode / Day 2 Mode - normal working hours.

● Night Mode / Night 2 Mode - after hours (usually evening).

● Midnight Mode / Midnight 2 Mode - late at night to early in the morning.

● Rest Mode / Rest 2 Mode - usually used for lunch.

2-29

i-Series System Off Hook Signaling

There are two types of Night Service ringing for outside calls: Assigned Night Answer (ANA) and Universal Night Answer
(UNA). With ANA, specific telephones are programmed to ring at night (like the security desk in the example above). UNA caus-
es incoming calls to ring over the External Paging speakers. If your extension has a line key for the call, just press the line key to
pick up the UNA call. In addition, you may be able to dial the Universal Answer Code to pick up calls for which you don’t have
line keys.

Your system may switch Night Service modes automatically. Check with your Communications Manager if this happens, and
when the switch-over occurs.

To activate Night Service by dialing codes:

1. TALK + 818 + Night Service Password.

The Night Service Password is normally 0000. Check with your Communications Manager.

2. Dial the Night Service Mode:
0 = Day Mode, 1 = Night Mode, 2 = Midnight Mode, 3 = Rest Mode, 4 = Day 2 Mode, 5 = Night 2 Mode, 6 =
Midnight 2 Mode, 7 = Rest 2 Mode

You hear confirmation beeps.

3. TALK to hang up.

To activate Night Service using programmable keys:

1. FUNCTION KEY (Night Service).

You hear a beep and the key lights to indicate the mode selected:
Day Mode Key
Night Mode Key
Midnight Mode Key
Rest Mode Key
Day 2 Mode Key
Night 2 Mode Key
Midnight 2 Mode Key
Rest 2 Mode Key

To use Universal Answer to pick up a UNA call:

1. TALK + #0.

You are connected to the call.

Off Hook Signaling

Trying to get in touch with a co-worker who is busy on a handset call? Use Off Hook Signaling to let your co-worker know
you’re trying to get through. The off hook signal you send to your co-worker is either ringing or a voice announcement over their
idle (second) line appearance.

Your phone system provides three Off Hook Signaling options (see the chart below). Ask your Communications Manager which
options you have.

Automatic Signaling Calling a busy extension automatically initiates

Off Hook Signaling. You’ll find this option helpful
if you are someone that must quickly process calls
(such as a receptionist or operator).

Manual Signaling After reaching a busy extension, manual signaling

gives you the choice of using Off Hook Signaling
or activating another feature. If you don’t have
Automatic Signaling, you have Manual Signaling.

Called Extension Block Your extension may block Off Hook Signaling

from other extensions. Use this option if you don’t
like to be interrupted while on a call.

2. Features

2-30

Off Hook Signaling i-Series System

If the extension you call has Handsfree . . .

When your Off Hook signal voice-announces, your co-worker can respond by just speaking toward their phone. Their telephone’s
Handsfree microphone picks up their voice. Your co-worker’s initial call continues uninterrupted.

If the extension you call does not have Handsfree . . .

Your co-worker receives Off-Hook Signaling ring. They must first place their initial call on Hold before they can respond to you.
They cannot just speak toward their phone.

To send Off Hook Signals to an extension busy on a handset call:

1. Press 7.

OR

1. FUNCTION KEY (Off Hook Signaling).

If you hear ringback tone, dial 1 to have your call voice-announce (and visa-versa).

To have Off Hook Signals ring your extension:

1. TALK + 893.

To answer an Off Hook Signal at your extension, you must first hang up your current call or place it on Hold.

One-Touch Calling

Use your One-Touch Keys for one button access to co-workers, outside lines and selected system features. You’ll find this a great
time saver when calling the clients and co-workers you talk to most often. Instead of dialing the codes, just press the One-Touch
Key.

Your One-Touch Keys give you:

● Direct Station Selection - One button access to your co-worker’s extensions.

● Abbreviated Dialing - One button access to Common and Group Abbreviated Dialing bins.

● Feature Codes - One button access to Feature Codes (e.g., 2 for Callback).

● Chain Dialing - Linking two or more One-Touch Keys for lengthy dialing scenarios.

These keys must be assigned in system programming. Ask your communications manager for further information.

To use a One-Touch Key:

1. FUNCTION KEY (One-Touch).

If you press a line key before pressing a One-Touch Key for outside calling, the system automatically removes
any stored trunk codes.

To chain the functions of two One-Touch Keys:

1. FUNCTION KEY (One-Touch).

Let the stored number dial out.

2. Press another FUNCTION KEY (One-Touch).

The stored digits dial out.

Paging

Internal Paging

Need to locate a co-worker or make an announcement? Use Internal Paging. Your system can have All Call Internal Paging and up to
64 zones of Internal Paging. When you make an All Call Paging announcement, your voice broadcasts to all extensions set to receive
All Call Paging. When you make a Zone Paging announcement, your voice broadcasts to all the idle extensions in the zone you
called.

To make an Internal Page:

1. TALK + FUNCTION KEY (Internal Paging).

OR

1. TALK + 801 + Zone.

Internal Paging zones are 00-64 (00 is All Call Internal Paging).

2. Make announcement, then TALK to hang up.

2-31

i-Series System Park

External Paging

If you have your own external speaker system installed, you may be able to use it for External Paging. This is particularly helpful
in large or noisy areas where the Internal Paging speakers in the telephones are not loud enough. Your system can have All Call
External Paging and up to 8 zones of External Zone Paging.

To make an External Page:

1. TALK + FUNCTION KEY (External Paging).

OR

1. TALK + 803 + Zone.

External Paging zones are 0-8, where 0 is All Call External Paging.

2. Make announcement, then TALK to hang up.

Combined Paging

Use Combined Paging when you want to simultaneously Page into an internal and corresponding external zone. For example,
you can Page your company’s warehouse and outside loading dock at the same time. Combined Paging is available for Paging
zones 1-8 and All Call.

To make a Combined Page:

1. TALK + *1 + Combined Paging zone.

Combined Paging zones are 1-8 (for internal/external zones 1-8) or 0 (for internal/external All Call).

2. Make announcement.

3. TALK to hang up.

Park

Have a call for a co-worker and can’t find them? Put their call in a waiting state called Park so they can pick it up. After you
Park the call, Page the co-worker you want to receive the call and hang up. When your co-worker hears the Page, they dial the
orbit or press a Park key to pick up the call.

There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit.
(There are 64 system orbits.) Personal Park allows you to Park a call at your extension so a co-worker can pick it up.

To Park a call in a system orbit:

1. Do not hang up.

2. FUNCTION KEY (Park).

OR

2. HOLD + #6 + Park Orbit.

Park Orbits are 01-64. If you hear busy, the orbit is busy. Try another orbit.

3. Page your co-worker to pick up the call.

4. TALK to hang up.

If not picked up, the call will recall to you.

To pick up a parked call from a system orbit:

You can only pick up a call parked by a member of your own Park group.

1. TALK + FUNCTION KEY (Park).

OR

1. TALK + *6 + Park Orbit.

To Park a call at your extension:

1. Do not hang up.

2. HOLD + 857.

3. Page your co-worker to pick up the call.

4. TALK to hang up.

If not picked up, the call will recall to you.

2. Features

2-32

Park i-Series System

To pick up a call parked at an extension (yours or a co-worker’s):
If parked at your extension:

1. TALK + 857.

OR

If parked at a co-worker’s extension:

1. TALK + ** + Co-worker’s extension.

Park and Page (VAU)

This feature requires a Voice Announce Unit (VAU).

When you are away from your phone, Park and Page can let you know when you have a call waiting to be answered. To enable
Park and Page, you record a Personal Greeting along with an additional Paging announcement. Your callers hear your Personal
Greeting and automatically wait at your phone. The system then broadcasts your prerecorded Paging announcement. You can go
to any co-worker’s phone and pick up your waiting call.

For example, you could record a Personal Greeting that says, “Hello. I am away from my phone right now but please hold on
while I am automatically paged.” Your Paging announcement could say, “(your name), you have a call waiting on your line.”
Your caller hears your Personal Greeting and you hear the Paging broadcast.

To have the system Page you when you have a call:

1. TALK + *4.

OR

1. TALK + FUNCTION KEY (Call Forward to Device).

2. Press 7 + When you hear, “Please start recording,” record your Personal Greeting.

If you already have Park and Page or Personal Greeting set up, you can dial:
7 to re-record
5 to listen (then # to listen again)
3 to erase (then optionally HOLD to cancel the erase)

3. Press #7.

4. When you hear, “Please start recording.” record your Page.

5. Press # + Dial Page Zone that should broadcast your
announcement.

For example, for Internal Zone 1 dial 801 + 1. Or, for Combined Paging Zone 1 dial *1 + 1.

6. Dial Park and Page type:
2 = All calls
3 = Outside calls only

7. TALK to hang up when you are done.

To pickup up your Park and Page:

1. TALK + ** + Your extension.

To cancel your Park and Page:

1. TALK + *47 + 3.

2. TALK to hang up when you are done.

Personal Greeting

Personal Greeting requires a Voice Announce Unit (VAU).

Use Personal Greeting to forward your calls and automatically play a recorded message to your callers. This lets you add a per­sonal touch to your Call Forwards. For example, you can record, “Hi, this is (your name). I’ll be out of the office today. In my
absence, Mary Jones can answer all your questions. Please hold on for Mary.” Your callers hear this message and then are for­warded to Mary Jones’ phone.

2-33

i-Series System Programmable Function Keys

To activate Personal Greeting for your phone:

1. TALK + *4.

OR

1. TALK + FUNCTION KEY (Call Forward to Device).

2. Press 7 + When you hear, ”Please start recording,” record your Personal Greeting.

If you already have Personal Greeting or Park and Page set up, you can dial:
7 to re-record
5 to listen (then # to listen again)
3 to erase (then optionally HOLD to cancel the erase)

3. Press # + Personal Greeting condition:
2 = Busy or not answered
4 = Immediate
6 = Not answered
3 = Cancel

4. Dial the destination to receive your calls. The destination can be:

● A co-worker’s extension.

● Your Voice Mailbox (by dialing the Voice Mail master number).

● Off-premise via Common Abbreviated Dialing (by entering

#2 + bin).

● Greeting without forwarding so caller hears busy (by entering

your extension number).

You cannot forward to a Department Group pilot number.

5. Dial Personal Greeting type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only

6. TALK to hang up.

To cancel your Personal Greeting:

1. TALK + *47 + 3.

2. TALK to hang up when you are done.

Programmable Function Keys

Customize your phone by storing features or outside lines under your Programmable Function Keys. For example, instead of
dialing *0 to return a Message Waiting, just press your Message Waiting function key instead.

To program a function key:

1. TALK + 851 + FUNCTION KEY you want to program.

2. Select key code from chart below.

2. Features

2-34

Programmable Function Keys i-Series System

Programmable Function Key Codes

For this feature Use key When you are Or dial

code

Abbreviated Dialing 1037 Dialing a stored Common Abbreviated Dialing number #2 + bin

1038 Dialing a stored Group Abbreviated Dialing number #4 + bin
Barge In 1019 Barging In on a co-worker’s conversation ­Call Forwarding 1080 Forwarding your calls (station) *2

Call Forwarding Off-Premise 1081 Forwarding your calls (device) *4
Call Forwarding / Do Not 1022 Overriding an extension’s Call Forwarding or Do Not Disturb -

Disturb Override

Callback / Camp On / 1020 Leaving a Callback request at a busy extension, Camping On to a 2

Trunk Queuing busy extension, or Queuing for a busy trunk

Central Office Calls 0001-0192 Pressing a line key to place or answer a trunk call (trunks are #9

0001-0192).
1078 + Pressing a loop key to place or answer a call. Type = 0 (Incoming), ­Type + 1 (Outgoing) or 2 (Both ways), Group = 000 (All groups in or ARS

Group out) or 001-128 (Trunk Group)
Conference 1016 Setting up a Conference or a Meet Me Conference #1
Conference, Voice Call 1017 Setting up a Voice Call Conference ­Data Communications 1029 Placing a data call -

1045 Using your PC for Telemarketing Dial ­Department Step Calling 1021 Step Calling through a Department Group for an idle member #
Direct Station Selection 1086 Toggling between DSS and DLS functions for a 24-button DSS ­Group Call Pickup 1007 Answering a call ringing another phone in your Pickup Group *#

1008 Answering a call ringing a phone in another Pickup Group-if you 869

don’t know the group number

1009 + Answering a call ringing a phone in a specific Pickup Group 868

Group Number

Hotline 1058 + Placing a call to your Hotline partner -

ext number
Headset Operation 1028 Enabling or disabling Headset use 834
Hold 1043 Putting a call on System Hold (if your phone’s Hold key is reassigned) -

1044 Putting a call on Exclusive Hold -

Meet Me Conference 1010 Joining a Meet Me Conference or Page 863

and Meet Me Paging
Message Waiting 1023 Leaving or answering a Message Waiting 0 or *0
Multiple Directory 1036 + Placing a call or covering your virtual extension /Call Coverage -

Number ext number
Name Storing 1088 Changing the displayed extension name 800
Night Service 1039 + Activating the Day Mode 818 + pswd

pswd (0000) + 0

1040 + Activating the Night Mode 818 + pswd

pswd (0000) + 1

1041 + Activating the Midnight Mode 818 + pswd

pswd (0000) + 2

1042 + Activating the Rest Mode 818 + pswd

pswd (0000) + 3

1090 + Activating the Day 2 Mode 818 + pswd

pswd (0000) + 0

1091 + Activating the Night 2 Mode 818 + pswd

pswd (0000) + 1

1092 + Activating the Midnight 2 Mode 818 + pswd

pswd (0000) + 2

1093 + Activating the Rest 2 Mode 818 + pswd

pswd (0000) + 3

2-35

i-Series System Reverse Voice Over

Reverse Voice Over

While you are busy on a handset call, Reverse Voice Over allows you to make a private Intercom call to an idle co-worker. Just
press your Reverse Voice Over function key to call your co-worker. Your initial caller cannot hear your voice, but you can keep
talking to your co-worker as long as you hold down your key.

Reverse Voice Over is great, for example, if you’re busy on the phone and you need an associate to get you a file. While your
caller is talking:

● Press the Reverse Voice Over key.

● Request the file.

● Return to the call without the caller even knowing you were gone.

If you’re not busy on the phone, your Reverse Voice Over key works the same as a Hotline key. Just press the key to call the
assigned co-worker. The Reverse Voice Over key even shows you the status of your co-worker:

When the key is . . . Your co-worker’s phone is . . .

Off Idle

Slow Flash Busy or has a call ringing

Fast Flash In Do Not Disturb

Programmable Function Key Codes

For this feature Use key When you are Or dial

code

Paging, External 1004 + zone Making an external zone page 803 + zone

1005 Making an external All Call page 803 + 0

Paging, Internal 1006 + zone Broadcasting to an Internal Paging Zone 801 + zone

1076 Broadcasting an Internal All Call Page 801 + 0

or 00

Park 1033 + orbit Placing a call into or retrieving a call from a Park Orbit #6 (Park)

(01-64) *6 (Pickup)

Reverse Voice Over 1056 + Initiating Reverse Voice Over -

dest. ext.
Save Number Dialed 1014 Saving, redialing or checking a saved number ­Secretary Call (Buzzer) 1031 + Calling your secretary (using the buzzer) -

sec. ext.

Secretary Call 1032 + Activating Secretary Call Pickup -

Pickup boss ext.

Selectable Display 1081 Forwarding your calls (device) *4

Messaging
Serial Call 1035 Placing a Serial Call to a co-worker ­Transfer 1077 Transferring a call (if CONF[TRF] is not set for Transfer) ­Trunk Group Routing 1011 Accessing a trunk using Trunk Group Routing ­Trunk Groups 1012 + Accessing a Trunk Group (Groups are 1-9, 01-99 or 001-128) 804

group
Trunk Queuing 1020 Camping On or Queuing for a trunk 2
VAU Park and Page/ 1081 Forwarding your calls (device) *4

Personal Greeting

Voice Mail 1059 Calling Voice Mail or leaving a message *8 or 8

1060 Using Voice Mail Record -

Voice Over 1057 Initiating or responding to Voice Over 6

2. Features

2-36

Reverse Voice Over i-Series System

When You’re On a Call

To place a Reverse Voice Over Call:

1. Press and hold FUNCTION KEY (Reverse Voice Over).

To return to your initial caller:

1. Release FUNCTION KEY (Reverse Voice Over).

When Your Phone is Idle

To place a call to your Reverse Voice Over destination:

1. TALK + FUNCTION KEY (Reverse Voice Over).

Ringdown

Call a co-worker or outside party by just pressing TALK on your handset. The call goes through automatically -- there is no need
to dial digits. There are two types of Ringdown: Ringdown Extension and External Hotline. With Ringdown Extension, you reach
another extension (typically a lobby or service phone) when you press TALK. If your phone has External Hotline, your phone
automatically dials a specified Common Abbreviated Dialing number instead. If you want either of these Ringdown options on
your phone, talk to your Communications Manager.

When a user presses TALK on a Ringdown Extension, the ringdown occurs after an interval that is set in system programming.
Try to monitor this operation. If the interval is too long, unauthorized users may have time to call your co-workers or use system
features. (External Hotline always occurs as soon as you press TALK.)

To use Ringdown:

1. TALK.

To bypass Ringdown (for Ringdown Extension only):

1. Do not press TALK.

2. Press line key for outside call

OR

2. TALK + Place Intercom call before Ringdown goes through.

To answer a call if you are a Ringdown Destination:

1. Press TALK if call rings.

Save Number Dialed

While on an outside call, you can save the number you just dialed and easily dial it later on. This lets you quickly redial a busy
or unanswered number without manually dialing any digits. Your system remembers your saved number until you save a new one
in its place. You can also quickly redial your last call using Last Number Redial.

To save the outside number you just dialed:

Use the following procedure before hanging up.

1. FUNCTION KEY (Save Number Dialed).

The number you save can be up to 24 digits long, using 0-9, # and *.

To redial a Saved Number:

1. Press a line key + FUNCTION KEY (Save Number Dialed).

The stored number dials out.

OR

1. TALK.

2. Dial 815.

OR

2. TALK + FUNCTION KEY (Save Number Dialed).

Save Number Dialed selects a line from the same group as your original call. The stored number dials out.

2-37

i-Series System Selectable Display Messages

To clear your saved number:

1. TALK + 885 + TALK to hang up.

Secretary Call

Secretary Call Buzzer

Secretary Call Buzzer lets you alert a co-worker without disturbing their work. They can then call you on the Intercom when it’s
convenient. To use this feature, both you and your co-worker must have Secretary Call Buzzer keys. When you press your buzzer
key, your co-worker gets a beep and their buzzer key starts to flash. Your own buzzer key lights. The buzzer keys continue to
indicate until you or your co-worker cancels the feature.

You might want to use this feature, for example, if you need to talk to an associate who is having a meeting in their office. After
being alerted, your associate can call you back when they’re available.

You can have Secretary Call Buzzer keys for several extensions.

To buzz your secretary or boss:

1. Press TALK (optional).

2. FUNCTION KEY (Secretary Call Buzzer).

Your boss or secretary hears a splash tone. Your buzzer key lights steadily. Your boss or secretary’s buzzer key
flashes fast.

To answer your Secretary Call indication:

1. Place an Intercom call to the extension that called you.

This does not automatically clear the Secretary Call indication.

To cancel a Secretary Call you left or one left for you:

1. Press TALK.

2. Press FUNCTION KEY (Secretary Call Buzzer).

Both the boss and secretary buzzer keys go out.

Secretary Call Pickup

Press your Secretary Call Pickup key to have calls intended for a co-worker go to you instead. This gives you a simplified type
of Call Forwarding for an associate with whom you work closely. For example, if you and a co-worker handle all your compa­ny’s service calls, Secretary Call Pickup lets you easily answer your co-worker’s calls if they leave their desk.

You can have Secretary Call Pickup keys for several extensions.

To activate Secretary Call Pickup:

1. FUNCTION KEY (Secretary Call Pickup).

You hear a beep and your key lights.

To cancel Secretary Call Pickup:

1. Do not press TALK.

2. Press FUNCTION KEY (Secretary Call Pickup).

You hear a beep.

Selectable Display Messages

Activate a Selectable Display Message when you leave your desk. A co-worker calling your extension will see the message you
activated on their telephone’s display. For example, when you leave for lunch, activate the “OUT FOR LUNCH BACK AT” mes­sage and enter the time when you will return. Your callers will know where you have gone and when you will be back.

The chart below shows the standard Selectable Display Messages. You’ll notice that you can add additional information to mes­sages 1-8 and 10. Your callers will appreciate this information since they will know where to call you or when you will return.

2. Features

2-38

Selectable Display Messages i-Series System

To select a message:

1. TALK + *4.

OR

1. TALK + FUNCTION KEY (Call Forward to Device).

2. Press 3 + Message number (01-20).

3. (Optional for messages 1-8 and 10)
Dial the digits you want to append to the message.

You can append messages 1-8 and 10 with digits (e.g., the time when you will be back). You enter the time in
24-hour format, but it displays in 12-hour format.

4. Press TALK to hang up.

To cancel a message:

1. TALK + *4.

OR

1. TALK + FUNCTION KEY (Call Forward to Device).

2. Press 3.

3. TALK to hang up.

Serial Call

Do you have a caller that wants to talk to a co-worker, but needs to consult with you when they are done? If so, use Serial Call.
When you Transfer a call with Serial Call, it automatically returns to you as soon as the conversation with the Transfer destination
ends. Assume for a moment that you are a Customer Service Representative talking to a customer that needs technical help. Since
you want to be sure that the problem is solved, you need to talk to the customer when they are done with the technician. With Serial
Call, you can send the call to your technical department and be assured that it will come back to you when they are through.

For other Transfer options, refer to the Transfer feature.

To place a Serial Call:

1. Place or answer outside call.

2. HOLD + Co-worker’s extension number.

Your co-worker must lift the handset to respond to your announcement.

3. FUNCTION KEY (Serial Call) but do not hang up.

When your co-worker hangs up the call, it returns as a live Transfer back to you.

No. Message Appended with . . .

1 IN MEETING UNTIL Time (when meeting done)
2 OUT UNTIL Time (when returning)
3 OUT-PLEASE CALL 8 digits (phone number)
4 PLEASE CALL ME ON 8 digits (phone number)
5 BUSY CALL AFTER 8 digits
6 OUT FOR LUNCH BACK AT Time (when returning)
7 BUSINESS TRIP UNTIL Date (when returning)
8 BUSINESS TRIP CALL 8 digits (where reached)
9 GONE FOR THE DAY

10 ON VACATION UNTIL Date (when returning)

11-20 MESSAGE 11-20

2-39

i-Series System Trunk Queuing

Tandem Trunking

Tandem Trunking lets you set up a Conference with two outside callers and then drop out of the call -- leaving the callers talking
in an Unsupervised Conference. Once you drop out you are not part of the conversation. The Unsupervised Conference continues
until either outside caller hangs up. Optionally, you can rejoin the Conference and end it whenever you choose.

There are two methods for setting up Tandem Trunking. Your Communications Manager can tell you which method is available
to you.

Method A

To make a line-to-line Conference:

1. Set up first outside call.

This can be a call you placed or answered.

2. Press CONF.

3. Set up second outside call.

4. Press CONF twice.

You now have a Conference between you and the two outside parties.

5. FUNCTION KEY (Transfer).

OR

5. HOLD + #8.

You drop out of the call and leave the outside callers talking to each other.
The line keys for the calls blink as long as the Unsupervised Conference continues. If one of your outside
callers hangs up, the Conference ends.

To return to the tandem call:

1. Press flashing line key.

You must have a line key to be able to rejoin the Conference. Press Transfer key or HOLD + #8 to reinstate
the Conference.
If one of the callers hangs up, you continue talking to the remaining caller.

To end the line-to-line Conference:

1. Press flashing line key to return to the Conference.

2. TALK to hang up.

Method B (Requires a FUNCTION KEY [Transfer])

To make a line-to-line Conference:

1. Set up first outside call.

This can be a call you placed or answered.

2. Press HOLD.

3. Set up second outside call.

4. Press FUNCTION KEY (Transfer).

You drop out of the call and leave the outside callers talking to each other.
The line keys light steadily for both outside parties.

To end the line-to-line Conference:

1. Press flashing line key to return to the Conference.

2. TALK to hang up.

You can also use the Forced Trunk Disconnect feature, if it is enabled, by pressing a line key + *3.

Trunk Queuing

When you try to place an outside call and hear busy tone from your own phone system, you don’t have to hang up and try again
later. Use Trunk Queuing to leave a request for the busy line to call you when it’s free. Just answer when Trunk Queuing rings
you back and dial your call again. If you prefer, use Trunk Camp On to wait for the busy line without hanging up. With Trunk
Camp On, you’ll be able to use the line the moment it’s available.

2. Features

2-40

Trunk Queuing i-Series System

To queue for a busy line:

1. Try to access outside line.

Listen for busy tone.

2. Press 2 or FUNCTION KEY (Trunk Queuing).

3. Hang up to leave a Trunk Queuing request.

OR

3. Wait without hanging up for the line to become free.

To answer when Trunk Queuing calls you back:

1. TALK.

To cancel a Trunk Queuing request:

1. TALK + 870 + TALK to hang up.

Voice Announce Unit (VAU) Messages

This feature requires a Voice Announce Unit (VAU).

You can record the Voice Announce Unit (VAU) messages your system uses for Automated Attendant greetings. If your system
has incoming 900 service, you can also record the message that plays to those callers before automatic billing occurs. You can
record up to 16 separate messages, with a combined recording time of 128 seconds.

To record, listen to or erase a VAU Message:

1. TALK + 116.

2. To record, dial 7.

OR

2. To listen, dial 5.

OR

2. To erase, dial 3.

3. Dial the VAU message number (01-16) you want to record, listen to, or erase.

If recording, begin when you hear the announcement, “Please start recording.” When done, press # to check
what you recorded.
When listening to a message, press # to hear the message again.
If erasing, you can cancel erasing by pressing HOLD before hanging up.

4. TALK to hang up.

Voice Mail

This feature requires an optional NVM-Series Voice Mail system.

Tired and frustrated by missed calls, inaccurately written messages and telephone tag? End these hassles with Integrated Voice
Mail. Ask your Communications Manager if you have this type of Voice Mail system installed. Integrated Voice Mail enhances
your phone by giving you:

Call Forwarding to To have your incoming calls automatically go to your mailbox, forward your calls to Voice Mail.
Voice Mail You can have forwarding for all calls immediately, for unanswered calls, or for both unanswered calls

and when your extension is busy.

Leaving a Message When you call a co-worker and their phone is unanswered, busy or in Do Not Disturb, you can

easily leave a message in their mailbox. You don’t have to call back later.

Transferring to Voice Transfer a call to your own or a co-worker’s mailbox. After the Transfer goes through, your caller
Mail can leave a message in the mailbox.

Conversation Record While on a call, press your Record key to record the conversation in your mailbox. Voice Mail

stores the conversation like any other voice message. You can then save, edit or delete the recorded
conversation.

2-41

i-Series System Voice Over

Calling Your Mailbox

To call your mailbox:

1. TALK + FUNCTION KEY (Voice Mail).

OR

1. TALK + *8.

2. (Optional) After answer, dial security code.

Ask your Communications Manager for your security code.

Leaving a Message

To leave a message in the mailbox of an unanswered extension:

The extension you call can be busy, in DND or unanswered.

1. FUNCTION KEY (Voice Mail).

OR

1. Press 8.

The Voice Mail system will prompt you to leave a message.

Forwarding Calls to Your Mailbox

To activate or cancel Call Forwarding:

1. TALK + *2.

OR

1. TALK + FUNCTION KEY (Call Forward to Station).

2. Dial Call Forwarding condition:
2 = Busy or not answered
4 = Immediate
6 = Not answered
0 = Cancel

3. Dial Voice Mail master number or press Voice Mail key.

4. Dial Call Forwarding type:
2 = All calls
3 = Outside calls only
4 = Intercom calls only

5. TALK to hang up.

Transferring Calls to a Mailbox

To Transfer your active call to a mailbox:

1. HOLD.

2. FUNCTION KEY (Voice Mail).

OR

2. Dial Voice Mail master number.

3. Dial extension number of mailbox to receive Transfer.

This number can be your mailbox number or a co-worker’s mailbox number.

4. TALK to hang up.

Recording Your Call

To record your active call in your mailbox:

1. FUNCTION KEY (Voice Mail Record).

You hear two beeps and your Record key flashes. The beeps periodically remind you that you are recording.

Voice Over

If you need to get through to a co-worker busy on another call, press your Voice Over key. After the Voice Over alert tone ends
you can talk to your busy associate. They can respond to you without their initial caller hearing. Your co-worker can even switch
back and forth between you and their initial call.

2. Features

2-42

Voice Over i-Series System

Your Voice Over key shows the feature’s status:

To initiate a Voice Over to a busy co-worker:

You can only leave a Voice Over if you hear two Off Hook Signaling tones.

1. FUNCTION KEY (Voice Over) or press 6.

You hear the Voice Over alert tone and your Voice Over Key flashes. You can talk to your co-worker after the alert
tone ends.

To answer a Voice Over you receive:

1. Press and hold flashing FUNCTION KEY (Voice Over).

The Voice Over key lights and you can talk to the interrupting party. Note that you cannot respond by dialing
the Voice Over feature code (6).

To return to your initial call:

1. Release FUNCTION KEY (Voice Over).

You can press your Voice Over key repeatedly to switch between your initial call and the interrupting party.

Voice Prompting Messages

This feature requires a Voice Announce Unit (VAU).

The voice prompts tell you about your system, your extension and the status of your call. The table below lists the most common
voice prompts you may hear. Ask your Communications Manager if you need explanation of any other prompts.

Voice Prompting Messages

Message This message will play when . . .

. . . is busy, for callback dial . . . You call a busy extension.
All lines are busy, for callback dial . . . You try to place an outside call when all lines are busy.
Please do not disturb You call a co-worker that has enabled Do Not Disturb.
The lowest cost line is busy, please ARS tries to reroute your call and the least costly route is busy.

wait for the next one

The number you have dialed is not in You dial a Service Code that Class of

service Service prevents.

Your call cannot go through, please call Toll Restriction has denied your call.

the operator
Vacant number You dial an extension that does not exist.
Is unavailable An outside caller dials an extension through the Automated

Attendant and the extension is busy.
Please start recording You dial the code to record a VAU message or Personal Greeting.
Recording finished You are recording a VAU message or Personal Greeting and have

exceeded the maximum allowed recording length.
Audio file is full There is no more space available in the VAU for storing messages.
To listen dial You are trying to record a VAU message or Personal Greeting
To erase dial and the recording already exists.
To re-record dial

When the key is . . . You are . . .

Off Not using Voice Over

Flashing Listening to the interrupting party

On Responding to the interrupting party

2-43

i-Series System Volume Controls

Volume Controls

Your telephone has several volume adjustments. While the phone is idle, you can turn the ringer to high, medium, low, or vibrate
alert. The vibrate setting will turn off the ringer but, instead, will vibrate when you have an incoming call. This allows you to be
in a meeting and not interrupt the meeting with the ringing phone, but you don’t have to miss any calls either. While on a call
you can adjust the volume level of the caller.

To adjust the ringer volume and/or tone:

1. Press R/VOL on the side of the handset in Standby mode to select seven ringer tones and volume
combinations.

To turn off all ringing indications, switch the ringer selection switch on the side of the
handset to OFF. When the switch is turned off, you will see the Ring Off icon ( ). When
the switch is turned on, the Ring Off icon will disappear.

Vibrate Mode

“Ring off” shown on the above menu display is the Vibrate Mode. If you set the ringer off and the handset is not on
the charger, the handset will vibrate when there is an incoming call. If you set the ringer off and the handset is on
the charger, the handset will ring as Ring Type-A Low.

To adjust the handset volume:

1. Press R/VOL on the side of the handset during a call to change the earpiece volume on the
handset.

2. Features

2-44

- For Your Notes -

2-45

Onyx VSi

Features

2. Features

2-46

- For Your Notes -

2-47

Onyx VSi System Outside Calls

Basic Feature Operation

Outside Calls

You can place an outside call by dialing a code or by pressing a line key. To answer an outside call, you can use either a line or a
loop key.

To place an outside call:

1. Press TALK.

The display shows “ACQUIRING LINK”.

2. Press a line key.

The line key lights and you hear dial tone. You may also be able to press a line group (line rotary) key.
These keys are also called outbound loop keys. Your communications manager can tell you which keys are
line keys.

3. Dial number.

If your system is behind a PBX or Centrex, you may have to dial 9 before your number. Check with your com­munications manager.

OR

1. Press TALK.

The display shows “ACQUIRING LINK”.

2. Dial line access code (e.g., 801).

-You hear dial tone.

-You may also be able to dial a line group access code (9 or 90-98). If you have Direct Line Access, you can
dial the outside line extension number (e.g., 480).

-If your system has ARS (Automatic Route Selection), 9 is normally your ARS access code.

3. Dial number.

If your system is behind a PBX or Centrex, you may have to dial 9 before your number. Check with your com­munications manager.

To answer an outside call:

1. A line key flashes and your phone rings.

The line key may be a line group (incoming line rotary) key. These keys are also called inbound loop keys.

2. Press TALK.

-If you are not connected to the caller, press the flashing line key. The line key lights.

-To answer a call ringing the paging speakers, press TALK + * + 0.

-If the handset is in the Desktop Charger when an incoming call is received, simply lift the handset out of the
charger to answer the call. To hang up the call, place the handset back in the charger or press TALK.

Hold

This feature is always available.

Hold lets you place a call in a temporary waiting state. While the call is on Hold, you can place and receive other calls. If a call
remains on Hold too long, it recalls the extension that placed it on Hold. If unanswered, the call may ring other extensions.

To place your call on Hold:

(Do Not Hang Up.)

1. Press HOLD.

To place a call on Exclusive Hold (only you can pick the call up), press the HOLD key twice.

2. (Optional) Press TALK or place the handset in the desktop charger to hang up.

To retrieve an outside call from Hold:

For a line that appears on your phone:

1. Press TALK.

2. Press the flashing line key.

OR

2. Features

2-48

Hold Onyx VSi System

For a line you placed on Hold that does not appear on your phone:

1. Press TALK.

2. Press HOLD.

OR

For a line somebody else placed on System Hold that does not appear on your phone:

1. Press TALK.

2. Press *.

3. Dial the line access code (e.g., 801) or extension number.

To retrieve an Intercom call from Hold:

1. Press TALK.

2. Press HOLD.

Intercom Calls

You can voice-announce your Intercom call to a keyset phone or have the called extension ring. When you voice-announce, the
other party hears you over the phone speaker and can speak Handsfree. Keep in mind when using Intercom, you may not be able
to voice-announce to some extensions.

To place an Intercom call:

1. Press TALK.

You hear dial tone.

2. Dial extension number.

-You hear ringing. Wait for the party to answer.

OR

-You hear two beeps and can begin speaking.

-To force the phone to ring, dial 1 before you dial the extension number.

To answer a ringing Intercom call:

1. Press TALK.

Transfer

This feature is always available.

You can Transfer a call to another extension. If the other party does not answer the transferred call, you can retrieve it.

You can also Transfer a call from the handset to your optional “desk” phone if you need to place the cordless phone back into the
desk unit for recharging.

To Transfer your call to another extension:

(Do Not Hang Up.)

1. Press CONF and dial the extension number.

You can press a Hotline key instead of dialing the extension number.

2. Announce the call.

-If you hear ringing, wait for the party to answer before announcing the call. To Transfer the call unan­nounced, skip this step.

-If you hear a busy tone, you can dial ‘C’ to wait in line. Refer to the Camp-On feature for further informa­tion. Also, your display shows, “HOLD/WAIT”. This indicates the number of calls on Hold or already
Camped-On to the busy extension.

3. Press TALK or place handset in desktop charger to hang up.

To retrieve a transferred outside call:

1. Press TALK.

2. Press the flashing line key for the call.

2-49

Onyx VSi System Outside Calls

To Transfer a call to your desk phone:

1. Press the DESK button on the base unit.

The DESK button flashes.

2. Hang up cordless phone.

3. From your desk phone, pick up the handset and press the Pickup key.

The Pickup key must be assigned in system programming.

To Transfer a call to your cordless phone from the desk phone:

1. From the desk phone, press the Pickup key.

The Pickup key must be assigned in system programming.

2. Press TALK on the cordless phone when it starts to ring.

2. Features

2-50

- For Your Notes -

2-51

Onyx VSi System Account Codes

System Features

Account Codes

For billing or other purposes, you can enter an Account Code (a number up to 10 digits long) to categorize your outside call.
This Account Code is included in a report that the system generates. You can enter an Account Code manually as described
below, or you can program a Function key for Account Code entry (refer to “Speed Dial”). This eliminates the need to place
your call on Hold while you enter the number.

If your system has Mandatory Account Codes, you must enter an Account Code for each long distance call you place. If your Account
Codes are also Verifiable, you must enter a code from a list programmed into your phone system. Ask your communications manager
which type of Account Codes you have.

To enter an Account Code when placing an outside call:

(You can program this on a Function key. See “Speed Dial”.)

1. Place call.

2. Press # immediately after dialing the number.

3. Enter Account Code.

4. Press #.

To enter an Account Code for the call you are on:

(You can program this on a Function key. See “Speed Dial”.)
(Do not hang up.)

1. Press CONF.

2. Press #.

3. Enter Account Code.

4. Press #.

5. Press HOLD.

You are reconnected to your call.

Call Forwarding

With Call Forwarding, you can reroute your incoming calls to another extension or to an outside number.

To forward calls:

(This may be programmed on a Function key. See “Speed Dial”.)

1. Press TALK.

2. Press #.

3. Dial extension number to receive calls.

4. Press one of the following:

-”1” to forward calls not answered.

-”2” to forward calls not answered or when busy.

-”3” to forward all calls.

5. Press TALK or place handset in desktop charger to hang up.

ENVELOPE icon appears on the display.

To cancel Call Forwarding:

1. Press TALK.

2. Press #.

3. Press TALK or place handset in desktop charger to hang up.

ENVELOPE icon disappears.

2. Features

2-52

Call Forwarding Onyx VSi System

Off-Premise Call Forwarding

You can reroute your calls to an outside (off-premise) telephone number. For example, you can forward your calls to your cellular
car phone if you have to be on the road.

To forward calls to an outside number:

1. Press TALK.

2. Press #.

3. Dial 1.

4. Dial line number (e.g., 01).

You may also be able to dial a line group code (9, 90-98).

5. Dial telephone number that is to receive calls.

6. Press TALK or place handset in desktop charger to hang up.

ENVELOPE icon appears on the display.

To cancel Off-Premise Call Forwarding:

1. Press TALK.

2. Press #.

3. Press TALK or place handset in desktop charger to hang up.

ENVELOPE icon disappears.

Callback

When you call a busy extension, you may leave a Callback request for a return call. You do not have to repeatedly call the busy
extension back, hoping to find it idle. To leave a Callback for an outside line, refer to the Line Callback feature.

To request a Callback (after calling a busy extension):

(Do not hang up.)

1. Dial C.

You hear ringing.

2. Press TALK.

You can use your phone for other calls while waiting for the Callback to ring.

To answer when Callback rings you back:

1. Press TALK.

If you hear ringing, wait for answer.

OR

If you hear two beeps, go ahead and speak.

To cancel a Callback request to a specific extension:

1. Call the busy extension again.

You hear busy tone.

2. Press *.

3. Press TALK or place handset in desktop charger to hang up.

To cancel all your Callbacks simultaneously:

(This also cancels your Line Callbacks.)

1. Press TALK.

2. Press # and then *.

3. Press TALK.

Caller ID

Caller ID can show your incoming caller’s number and optional name. The Caller ID information will show as either a post­answer or pre-answer display. With the post-answer display, you’ll see the caller’s number and optional name after you answer

the call. The pre-answer display lets you see the caller’s number and optional name before you answer the call. You can also use
the pre-answer display to preview incoming calls before you answer them.

2-53

Onyx VSi System Camp-On

Under certain conditions, you may see one of the following messages in place of the normal Caller ID information.

To answer a Caller ID call (with the pre-answer display disabled):

1. Press TALK and then press the flashing line key.

You see the incoming caller’s name and number and you answer the call.

To answer a Caller ID call (with the pre-answer display enabled):

1. Press the flashing line key to display the incoming caller’s phone number.

You can press another flashing line key instead of going to the next step.

2. Press the flashing line key again to display the incoming caller’s name.

-If the telephone company does not offer the name option, you skip to the next step.

-You can press another flashing line key instead of going to the next step.

3. Press TALK to answer the call.

If you previewed several ringing lines, you’ll answer the call on the most recently pressed line key.

To re-display the Caller ID information for the call you are on:

1. Press the line key for the call.

Camp-On

Camp-On allows you to call a busy extension or line and wait off-hook until that extension or line becomes free.

To Camp-On to a busy extension or line:

(Do not hang up.)

1. Dial C.

-If you Camp-On to a busy extension...
You hear ringing in your handset. When the party is free, their phone rings.

OR

-You hear two beeps and you can begin speaking.

-If you Camp-On to a busy line...
Busy tone stops. When you hear dial tone, dial your outside call.

To answer a Camp-On:

(You hear two beeps while you are on a call.)
(Do not hang up.)

1. Press HOLD.

Your first calls goes on Hold.

2. Press TALK.

The Camp-On call rings your phone.

3. Press TALK again.

You are connected to the calling party.

To return to the first call and switch (split) between calls:

1. Press HOLD.

2. Press * and dial S (dial pad key 7).

When you see ... It means ...

PRIVATE Your caller has blocked Caller ID.

OUT OF AREA Your caller has dialed from an area that does not support Caller ID.

UNAVAILABLE Your telephone company’s Caller ID service is out of order.

2. Features

2-54

Conference Onyx VSi System

Conference

This feature is always available.

Conference allows you to converse jointly with two inside parties, two outside parties or one of each.

To set up a Conference:

1. Place first call.

2. Press CONF.

3. Place next call.

4. Press CONF.

All three parties are Conferenced.

To cancel a Conference:

1. Press TALK.

If your Conference included an Intercom call, your caller continues to converse after you hang up.

OR

1. Place Conference on Hold.

2. Disconnect one of your callers.

3. Hang up on your remaining caller.

Conference, Unsupervised

Use Unsupervised Conference when you want to join two outside callers in a Conference -- then leave the Conference and allow
them to talk privately. Once you set up this type of Conference, it continues until one of the outside callers hangs up. You cannot
rejoin the Conference or terminate it from your phone.

To set up an Unsupervised Conference:

1. Place or answer first outside call.

You talk to the first caller.

2. Press CONF.

3. Place or answer second outside call.

You talk to the second caller.

4. Press CONF again.

You talk to both callers.

5. Press TALK.

Your callers talk privately with each other. You cannot rejoin the Conference.

Directed Call Pickup

Directed Call Pickup allows you to answer a call ringing another extension. You may also have Call Coverage keys on your
phone. You can use these keys instead of Directed Call Pickup to answer a call to the covered extension. Refer to the Station Call
Coverage feature for further information.

To Pickup a call ringing at another phone:

(You can program this on a Feature key. Refer to “Speed Dial” for further information.

1. Press TALK.

2. Press *.

3. Dial the ringing extension number.

You are connected to the caller.
This procedure also picks up a call on System Hold or Parked at the extension you dial. Refer to the Hold and
Park features.

2-55

Onyx VSi System Group Ring

Display Messages

Messages appear in the display window to provide helpful information at a glance. Then you use your phone, messages display
to explain what is happening or to help you remember what to do next. If you have a question about the displays, check with
your communications manager.

Flash

While you are on an outside (CO) call, Flash allows you to regain dial tone without giving up control of the line. You can then place
another call. Flash also allows access to PBX features when using a PBX line.

To flash the line you are on:

(Do not hang up.)

1. Press FLASH.

2. Dial number.

Group Call Pickup

Your extension may be in a group with some of your co-workers’ extensions so you can easily pick up each other’s calls. You can
answer a call that is ringing any extension in the group by dialing a Group Call Pickup access code. You may have a Group Call
Pickup key on your phone, which you can also use to answer calls. You don’t have to be a group member to have Group Call Pickup
keys.

To answer a call ringing in a Pickup Group from a phone within that Pickup Group:

(You can program this on a Feature key. Refer to “Speed Dial” for further information.)

1. Press TALK.

2. Press * and dial 1.

You are connected to the caller. Your display shows, “P (+ name)” or “PICKUP FROM (+ extension number)”.

OR

1. Press TALK.

2. Press the flashing Group Call Pickup key.

The key flashes when a call is ringing the group.
You are connected to the caller. Your display shows, “P (+ name)” or “PICKUP FROM (+ extension number)”.

Group Ring

During installation, certain extensions in your system were arranged into Ring Groups. When you call a Ring Group number, all
extensions in the Ring Group ring. You can also answer a Ring Group call.

To place a call to a Ring Group:

(You can program this on a Feature key. Refer to “Speed Dial” for further information.)

1. Press TALK.

2. Dial the Ring Group number (e.g., 428).

You hear ringing; wait for an answer.

To answer a Ring Group call at any phone.

(You can program this on a Feature key. Refer to “Speed Dial” for further information.)

1. Press TALK.

2. Dial the Ring Group number (e.g., 428).

You are connected to the caller.

To answer a Ring Group call ringing your group:

1. Press TALK.

2. Features

2-56

Headset Onyx VSi System

Headset

If you have a Headset, you can use it instead of the handset. Using the headset frees up your hands for other work.

To install the Headset:

1. Lift the rubber cover on the headset jack on the phone.

2. Plug the headset connector into the connector.

To operate a Headset:

1. Press TALK to initiate a call or to hang up an active call.

Hotline

Hotline gives you one-button calling and Transfer to another extension (your Hotline Partner). The Hotline key on your phone
shows the status of your partner’s extension.

You may be able to override an extension in Do Not Disturb using your Hotline key.

To place a call using a Hotline key:

1. Press TALK.

2. Press the Hotline key.

To transfer the call you are on using a Hotline key:

(Do not hang up.)

1. Press CONF.

2. Press the Hotline key.

-If your partner doesn’t answer, you can press another Hotline key before going to step 3.

3. Press TALK or wait for an answer.

To override your Hotline partner’s DND:

(The Hotline key for your partner flashes on your phone.)

1. Press TALK.

2. Press the Hotline key twice.

The phone rings if idle; wait for an answer.

To answer a call from your Hotline Partner:

1. Listen for ringing.

2. Press TALK.

Intrusion (Barge-In)

Intrusion permits you to break into a co-worker’s established call. Use Intrusion when you have to get a message through right
away (such as in an emergency). Intrusion sets up a three-way call between you, your co-worker and their caller.

CAUTION: Unauthorized intrusion on calls using this feature may be interpreted as an invasion of privacy.

To intrude on a busy extension:

(Do not hang up.)

1. Dial I (dial pad key 4).

-Busy party hears two short beeps.

-You cannot Intrude on a Conference call.

-If you hear fast busy tone, you cannot Intrude.

2. Wait about four seconds, your display will show “Conference Call”.

-You and the other two parties are in Conference.

When the Hotline key is ... Your partner is ...

OFF Idle

ON Busy

Flashing DND

2-57

Onyx VSi System Meet-Me Conference

Last Number Redial

This feature is always available.

With Last Number Redial, you can easily call the last outside number you dialed. Each time you place an outside call, the system
saves the number you dialed (up to 24 digits). You can redial the call whether it was answered, unanswered or busy. Redial uses the
same line to dial out unless you select a different line.

To place a call using Last Number Redial:

1. Press TALK + Line Key (if redialing an outside number) + LND on the handset.

OR

1. Press TALK.

2. Press **.

If you hear busy tone, press an idle line key. Your call dials out automatically.

Line Callback

You can leave a Callback request for a busy outside line. The system rings you when the outside line is available. You do not
need to keep checking the line, hoping to find it idle. To leave a Callback for an extension, see the Callback feature.

To request a Callback for an outside line on a line key:

1. Press the illuminated line key.

You hear busy tone.

2. Dial C.

Busy tone stops.

3. Press TALK.

Use your phone for other calls while you wait for Callback to ring you back.

To request a Callback after dialing a code for an outside line:

1. Dial C and press TALK.

You can use your phone for other calls while you wait for Callback to ring you back.

To answer when Callback rings you back.

1. Press TALK.

You hear dial tone on the line you requested.

2. Place call.

To cancel a Callback request to a specific line:

1. Try to access busy line again.

You hear busy tone.

2. Press * and hang up.

To cancel all your Callbacks simultaneously:

(This also cancels your Intercom Callbacks.)

1. Press TALK.

2. Press # *.

3. Press TALK.

2. Features

2-58

Meet-Me Conference Onyx VSi System

Meet-Me Conference

Meet-Me Conference allows you to set up a Conference with up to two other inside parties. Each party joins the Conference by
dialing a Meet-Me Conference access code. Also see the Conference feature.

To set up a Meet-Me Conference:

1. Page desired parties and announce Meet-Me Conference code (11 or 12).

2. Press TALK twice.

3. Dial Meet-Me Conference access code.

To join a Meet-Me Conference:

1. Press TALK.

2. Dial announced Meet-Me Conference access code (11 or 12).

The display shows “Conference Call” when the three parties join the Meet-Me Conference.

Message Waiting

You can leave a Message Waiting indication at a busy or unanswered extension requesting a return call. The indication is a ENVE­LOPE icon (on a 910i Cordless Telephone phone) or a flashing MW LED (on a keyset). Also refer to the Voice Mail feature.

To leave a Message Waiting after calling an extension:

(Do not hang up.)

1. Press FLASH.

You hear dial tone.

2. Press TALK.

To answer a Message Waiting left at your extension:

(Your display shows ENVELOPE icon.)

1. Press TALK.

2. Press FLASH.

The system calls the extension that left you the message. The ENVELOPE icon continues to display if you
have additional Messages Waiting.

To cancel all the messages left on your phone:

(This also cancels your Intercom and Line Callbacks.)

You cannot cancel a Message Waiting you left at an individual extension.

1. Press TALK # *.

2. Press TALK to hang up.

Microphone Mute

Microphone Mute allows you to turn off your phone’s microphone at any time. When you activate Microphone Mute, you can
still listen to your caller but your caller cannot hear your voice.

To use Microphone Mute:

1. Press the MUTE button.

The TALK icon flashes.

2. Press the MUTE button to deactivate the Mute feature.

Monitor

Monitor allows you to listen to somebody else’s phone conversation, without them hearing you or knowing you are on the line.
When you monitor someone on an outside call, you hear both parties. However, when you monitor someone on an inside call, you
only hear their caller. You cannot Monitor a Conference call.

CAUTION: Unauthorized monitoring of calls using this feature may be interpreted as an invasion of privacy.

2-59

Onyx VSi System Page Zone

To monitor a call:

1. Press TALK and then #.

2. Dial the extension number.

3. Dial M.

You hear the conversation.

Operator Assistance

Operator Assistance (OPA) automatically answers outside calls and provides dialing options to the outside callers. OPA lets an
outside caller dial an extension or hunt group directly. You or a co-worker do not have to screen the call.

When OPA answers a call, the caller hears a recording of their dialing options. For example, the announcement could say, “Hello.
You have reached XYZ Corporation. Dial 4 for Technical Service or 5 for Sales.” You may be able to record the messages callers
hear. Before recording, check with your communications manager to find out about the OPA messages. To use Operator
Assistance, your system must have a VMU Module.

To record an OPA Message:

1. Press TALK and dial #.

2. Dial MV.

3. Dial the OPA message number (02-07) you want to record.

Your communications manager can tell you about each message.

4. Wait for instructions, then begin recording.

5. Press TALK.

To listen to a previously recorded OPA message:

1. Press TALK and dial #.

2. Dial MVL.

3. Dial the message number (02-07) you want to hear.

Your communications manger can tell you about the messages.

4. Press TALK.

To erase all OPA messages (including the ACD overflow message):

1. Press TALK and dial #.

2. Dial MV.

3. Press #.

4. Dial Y.

To exit the procedure without erasing the messages, dial N.

5. Press TALK.

To call into the system using Operator Assistance:

1. Dial the system telephone number.

2. After the OPA answers, dial announced option:
Dial single-digit option.

OR

Dial 3 plus the extension you wish to reach.

Page Zone

You can make an announcement (Page) to other extensions and external speakers.

Your system can have up to seven Internal Paging Zones and an All Call Paging Zone. When you Page an Internal Zone, only
those telephones in the zone receive the announcement. When you make an All Call Page, all phones receive the announcement.

Additionally, your system may have External Paging Zones. If you page to an internal zone, the announcement broadcasts over
the corresponding external zone as well. You can have up to two zones - 1 and 2. All Call Paging is broadcasted to all External
Paging Zones (speakers). Your communications manager can tell you if your system has this capability.

2. Features

2-60

Page Zone Onyx VSi System

To make an All Call Page or a Zone Page:

(You can program this on a Feature key. Refer to “Speed Dial” for further information.)

1. Press TALK.

2. Dial Page Zone access code, as follows:

-You hear two beeps.

-If your VS system has a PCU Module, you may have codes for additional External Page Zones. Check with
your communications manager.

3. Make announcement.

4. Press TALK or place the handset in the desktop charger to hang up.

Park

When you must transfer an outside call to someone you cannot readily locate, use Park. Park puts the call in a special holding
state (called an Orbit) so you can page the person. The person you page can then pick up the call from any extension.

There are two types of Park Orbits: System Park and Personal Park. With System Park, you may Park a call in one of ten system
orbits (60-69). With Personal Park, you can Park a call at an extension. In either case, the call recalls to you if not picked up.

To Park the call you are on:

(Do not hang up.)

1. Press CONF.

2. Dial Park Orbit access code.

To use System Park, dial 60-69.
To use Personal Park, dial * and the extension number.

To pick up a Parked call:

(You can program this on a Feature key. Refer to “Speed Dial” for further information.)

1. Press TALK.

If the phone’s link is still active, skip this step.

2. Dial Park Orbit access code.

To use System Park, dial 60-69. To use Personal Park, dial * and the extension number. You are connected to
the party. Your display shows, “CALL FROM ORBIT”.

Personal Greeting

You can record a Personal Greeting (i.e., brief message) for your extension. When you leave your extension unattended, callers
hear your Personal Greeting. After the caller listens to your message, you can optionally have the call forwarded to another
extension. Personal Greeting requires a VMU Module.

To record a Personal Greeting:

1. Press TALK and dial #.

2. Dial M V.

-Dial A for all calls.

-Dial I for internal calls only.

3. The system prompts, “Please start recording.”

Page Zone Access Code

All Call 1*

12*
23*
34*
45*
56*
67*
78*

2-61

Onyx VSi System Room Monitor

4. After you hear the beep, speak clearly and directly into the handset.

5. (Optional) Enter three-digit extension where calls will be transferred. Intercom dial tone will be heard.

6. Press TALK when you are through.

The MSG icon displays.

To cancel your Greeting:

1. Press TALK and dial #.

2. Press TALK or place handset in desktop charger to hang up.

Prime Line Selection

With Prime Line Selection, you automatically connect to an outside line when you press TALK. You can use your Prime Line for
placing or answering calls. Prime Line Selection simplifies handling calls on your most frequently-used line. Check with your
communications manager to see if you have a Prime Line.

Privacy Release Groups

If your extension is in a Privacy Release Group, you can enter another group member’s outside call unannounced and uninvited.
Each member of the group can select Privacy. This prevents members from entering the call.

To join a conversation with a member of your Privacy Release Group:

1. Press TALK.

2. Press the desired line key.

The line key lights and the display reads “Conference Call” momentarily. You are connected to the two parties.
No more than two extensions in the Privacy Release Group can join the same call. You cannot enter a
Conference call using these steps.

To select privacy for the call you are on:

(Do not hang up.)

1. Press the flashing line key of the call you are on.

The line key stops flashing and you then have privacy for
the call.

Ringing Line Preference

Ringing Line Preference lets you answer outside calls by just pressing TALK. Ringing Line Preference simplifies the way you
answer calls. This helps if you use your phone primarily for answering calls. If more than one call is ringing, Ringing Line
Preference answers the call on the lowest numbered line first.

To answer an outside call:

1. Press TALK.

-The line key is lit.

-To place a call instead of answering the ringing call,
preselect a line before press TALK.

Room Monitor

Room Monitor enables you to monitor (listen to) the environmental sounds in an area or room containing a keyset extension.

Several extensions can monitor the same extension, however, a single extension cannot monitor more than one extension at a
time. If the extension being monitored is used while Room Monitor is activated, the feature is temporarily disabled.

To allow an extension to use Room Monitor, system programming must have the Monitor feature enabled in the Class of Service.

2. Features

2-62

Room Monitor Onyx VSi System

To activate Room Monitor:

1. Press TALK and dial #.

2. Dial the extension number to be monitored.

3. Press 7.

SPK flashes on a monitored keyset phone.

To cancel Room Monitor:

1. From the monitoring extension, press TALK.

Selectable Display Messages

You can choose preprogrammed Selectable Display Messages for your extension. Co-workers (with display telephones) calling
your extension see the message you select. Your communications manager can tell you about programmed messages -- and the
codes you dial to select them. The system has 16 Selectable Display Messages (00-15).

For example, assume your system has the message, “AWAY ON BUSINESS”. You could select this message before going out of
town on business. Optionally, you can add digits to the end of the first eight messages. You can use these digits to provide your
callers with a phone number where you can be reached.

To select a Display Message:

(You can program this on a Feature key. Refer to “Speed Dial” for further information.)

1. Press TALK and dial #.

2. Dial M.

3. Dial 00-15 to choose one of the messages.

You may add digits to the end of messages 00-07.

4. Press TALK.

ENVELOPE icon displays.

To cancel a Display Message:

(You can program this on a Feature Key. Refer to “Speed Dial” for further information.)

1. Press TALK and dial #.

2. Press TALK or place handset in desktop charger to hang up.

ENVELOPE icon disappears.

Speed Dial

Speed Dial gives you quick access to frequently called numbers. There are two types of Speed Dial: Personal and System. Each
Speed Dial number can be up to 16 digits long. Using either Personal or System Speed Dial numbers, you can chain (link) two
numbers to access longer numbers (up to 32 digits).

Personal Speed Dial/One-Touch Speed Dial

Your phone has 4 available feature keys programmable for One-Touch Speed Dial. Just press these One-Touch Speed Dial keys
to dial the stored number. In addition, you can dial a bin number to access your Personal Speed Dial Numbers. You have a total
of 20 bins in which you can store numbers (bin 50-59 and 20-29). Certain Intercom features can also be stored under your One­Touch Speed Dial keys (this must be set in system programming). This simplifies accessing features that you use often. Just press
the One-Touch Speed Dial key to use the key’s programmed feature. You can store any feature that uses the digits 0-9, #, and *.
Note: The Feature keys are also your line/loop keys. A Feature key can only have one function - either as a line or loop key or

as a One-Touch Speed Dial key.

Storing Names

Optionally, you can store a name with each Personal Speed Dial number. The name displays on your telephone as the number
dials out.

2-63

Onyx VSi System Speed Dial

Storing a Pause or Flash

You can store a Pause in a Personal or System Speed Dial bin by pressing HOLD where you want the Pause to occur. When you
use the stored number, the system stops dialing when it encounters the pause and waits for a second dial tone. If the second dial
tone occurs, dialing continues. You might want to use a Pause if your Speed Dial number calls a dial-up service (like a banking
service) that automatically returns second dial tone. The pause ensures that your number doesn’t dial out too soon. (If you don’t
get second dial tone, you can always dial * to force the remaining digits to dial out.) No character will display when program­ming the number, but when the Speed Dial number is dialed, a Pause will occur.

You can also store a Flash command in a Personal or System Speed Dial bin. You might want to do this if your system is behind
a Centrex or PBX and you need to use certain Centrex or PBX features. For example, a Flash command frequently initiates a
PBX Transfer. To enter the Flash command while programming the Speed Dial bin, press FLASH where you want the Flash to
occur. No character will display when programming the number, but when the Speed Dial number is dialed, a Flash will occur.

System Speed Dial

System Speed Dial numbers are accessible from any extension. Normally only the attendant and the system programmer can
store or change the System Speed Dial numbers. Check with your communications manager to see what your System Speed Dial
numbers are.

Using Personal Speed Dial

To store a Personal Speed Dial Number:

1. Press TALK.

2. Press #.

Your display shows, “DSS, EXT, 6, 9, 8?”.

3. Dial Personal Speed Dial bin number (50-59, 20-29).

-Your display shows, “LINE [0]-nn,9X].”

-Your first Personal Speed Dial key is bin 50; your last is
bin 29.

-If your display shows, “PROGM NAME Y/N”, see instructions below for name programming.

4. Dial line number (e.g., 01) or press a line key.

-You may also be able to dial a line group code (9 or 90-98) or press a loop key.

-The display shows, “TEL NUMBER”.

5. Dial number.

-To enter a pause, press HOLD. To enter a flash, press FLASH. For example, to have the system dial 9, pause
and then dial 926 5400, enter: 9 (HOLD) 9265400.

6. Press TALK or place handset in desktop charger to hang up.

To program a name for a Speed Dial number (when your display shows PROGM NAME Y/N?):

1. Press Y to program the name, N to leave the name as it is.

-If you press Y, the display shows the current name.

-Press * to erase a name.

2. Dial the first letter of the desired name.

To enter a blank (a space), a Q, or a Z, press 0 (zero).

3. Dial the digit (1, 2 or 3) that identifies the desire letter.

4. Repeat the above two steps for additional letters.

5. Press # when finished.

To call a Personal Speed Dial number:

1. Press TALK.

You can preselect a line by then pressing a line key + CONF.

2. Dial Personal Speed Dial bin number.

-If the number includes a pause, you can press * to force dialing to continue.

-If you hear busy tone, press an idle line key. Your call dials out automatically.

OR

1. Press TALK.

You can preselect a line by then pressing a line key + CONF.

2. Press a One-Touch Speed Dial key.

-If the number includes a pause, press * to force dialing to continue.

-If you hear busy tone, press an idle line key. Your call dials out automatically.

2. Features

2-64

Speed Dial Onyx VSi System

Using System Speed Dial

To call a System Speed Dial number:

1. Press TALK.

You can preselect a line by then pressing a line key + CONF.

2. Dial System Speed Dial bin number.

-If the number includes a pause, you can press * to force dialing to continue.

-If you hear busy tone, press an idle line key. Your call dials out automatically.

OR

1. Press TALK.

To preselect a line, then press a line key + CONF.

2. Press System Speed Dial key (One-Touch key for system Speed Dial).

-If the number includes a pause, you can press * to force dialing to continue.

-If you hear busy tone, press an idle line key. Your call dials out automatically.

To chain two Speed Dial numbers:

1. Place first call using Speed Dial.

Wait for number to dial out.

2. Press CONF.

3. Press Speed Dial key of second number.

Do not dial a bin number.

OR

1. Place first call using Speed Dial.

Wait for number to dial out.

2. Press CONF.

3. Press One-Touch Speed Dial key of second number.

OR

1. Place first call using Speed Dial.

Wait for number to dial out.

2. Press CONF.

3. Dial Speed Dial bin number (50-59, 20-29).

Station Call Coverage

A Station Call Coverage key gives you one-touch call pickup, Transfer and Intercom for the assigned extension. A Call Coverage
key also shows you the status of the covered extension.

To place a call to your covered extension:

1. Press Call Coverage key.

-If you hear two beeps, go ahead and speak.

-If you hear ringing, wait for called party to answer.

When the key is ... The covered phone is ...

OFF Idle
ON Busy

Flashing Slowly Ringing

Flashing Fast In DND

2-65

Onyx VSi System Voice Mail

To Transfer a call to a covered extension:

1. Press CONF.

2. Press Call Coverage key.

3. If you hear two beeps, announce call.

OR

3. If you hear ringing, wait for called party to answer before announcing call.

OR

3. Press TALK to Transfer the call unannounced.

To pick up a call ringing a covered extension:

1. Press flashing Call Coverage key.

Voice Mail

Your system may have Voice Mail (Integrated Voice Messaging). Integrated Voice Messaging lets you exchange recorded messages
with co-workers. It also lets your outside callers leave recorded messages for you. You and every other user has a mailbox which
holds your recorded messages. You “call your mailbox” to listen to your messages and use other Integrated Voice Messaging features.

Call Forwarding to Voice Mail

When you forward your phone to Voice Mail, your incoming calls automatically go to your mailbox. Your callers can leave a mes­sage instead of calling back later. You can choose one of three different Call Forwarding to Voice Mail modes:

•Forward calls you do not answer

•Forward calls when you are busy and calls you do not answer

•Forward all your calls

Leaving a Message

When you call a co-worker and their phone is unanswered, busy or in Do Not Disturb, you can easily leave a message in their
mailbox. You don’t have to call back later.

Transfer to Voice Mail

Transfer a call to your own or a co-worker’s mailbox. After the Transfer goes through, your caller can leave a message in the
mailbox.

Message Center

A Message Center is a mailbox shared by you and your co-workers. If your phone has a Message Center key, you can leave mes­sages for your co-workers or listen to messages they have left. For example, you could be part of a Customer Service group with
a Message Center for each of your company’s products. When all members of your group are busy, your dispatcher can send
callers to the appropriate Message Center. Later on, you can easily retrieve all messages for a particular product. Ask your com­munications manager if your phone has a Message Center key.

Conversation Record

While on a call, you can press your Record key to record the conversation in your mailbox. Voice Mail stores the conversation
like any other voice message. You can then save, edit or delete the recorded conversation. Ask your communications manager if
you have a record key.

To call your mailbox:

1. Press TALK.

2. Press FLASH.

3. When Integrated Voice Messaging answers, dial your security code.

Your communications manager can tell you your security code. Refer to your Voice Mail User Guide for the
specifics. You can have a One-Touch Speed Dial key for simplified security code entry.

To call a Message Center:

(If the MSG icon appears on your display, you have messages waiting.)

1. Press TALK.

2. Press the FLASH key.

You log onto the Message Center mailbox. You have all the options available to any other mailbox subscriber.

2. Features

2-66

Voice Mail Onyx VSi System

To forward calls to your mailbox:

1. Press TALK and dial #.

2. Press FLASH.

3. Dial Call Forwarding option.

-Dial 1 to forward calls not answered.

-Dial 2 to forward calls not answered or when busy.

-Dial 3 to forward all calls.

4. Press TALK or place handset in desktop charger to hang up.

ENVELOPE icon displays.

To cancel Call Forwarding:

1. Press TALK and dial #.

2. Press TALK or place handset in desktop charger to hang up.

ENVELOPE icon disappears.

To Transfer a call to someone else’s mailbox:

1. Press CONF.

2. Press FLASH.

3. Dial extension number.

If you dial the Voice Messaging System master number, your outside caller can select the mailbox they want.

4. Press TALK or place handset in desktop charger to hang up.

To record your conversation:

(Your telephone must have a record key.)

1. Press Record key.

After a few seconds, you hear two beeps and an announcement when Voice Mail starts recording your call. The
record key flashes fast while recording.

Voice Prompting Messages

The system plays Voice Prompting Messages to inform a user of the status of their call. See your communications manager for a
complete explanation of these messages.

Voice Prompt Description

All lines are busy. For automatic Callback, Plays when trying to place a call when all lines
please press the Callback key. in the group are busy.

Audio file is full. Plays when trying to record a Personal Greeting when all memory

has been used.

Please do not disturb. Plays when calling an extension in DND

Please hold on, all lines are busy. Your call will Plays when calling a busy UCD or ACD hunt group.
be answered when a line becomes free.

Please hold on, your call is being rerouted. Plays when calling an extension that is Call Forwarded off-premise.

Please start recording. Plays to prompt the user to record a Personal Greeting.

Recording finished. Plays to alert the user that the time allotted for recording a Personal

Greeting is up. Also plays when the user has paused too long while
recording a Personal Greeting.

The lowest cost line is busy. Please wait for Plays when placing an ARS call when all lines in a line
the next one. group are busy.

2-67

Onyx VSi System Voice Mail

Volume Controls

Your telephone has several volume adjustments. While the phone is idle, you can turn the ringer to high, medium, low, or vibrate
alert. The vibrate setting will turn off the ringer but, instead, will vibrate when you have an incoming call. This allows you to be
in a meeting and not interrupt the meeting with the ringing phone, but you don’t have to miss any calls either. While on a call
you can adjust the volume level of the caller.

To adjust the ringer volume and/or tone:

1. Press R/VOL on the side of the handset in Standby mode to select seven ringer tones and volume
combinations.

To turn off all ringing indications, switch the ringer selection switch on the side of the
handset to OFF. When the switch is turned off, you will see the Ring Off icon ( ). When
the switch is turned on, the Ring Off icon will disappear.

Vibrate Mode

“Ring off” shown on the above menu display is the Vibrate Mode. If you set the ringer off and the
handset is not on the charger, the handset will vibrate when there is an incoming call. If you set the ringer off and
the handset is on the charger, the handset will ring as Ring Type-A Low.

To adjust the handset volume:

1. Press R/VOL on the side of the handset during a call to change the earpiece volume on the
handset.

Voice Prompt Description

The number you have dialed is not in service. Plays when calling a valid, but inoperative extension.

Your call cannot go through. Please call the Plays when trying to place a restricted call.
operator

Your calls have been forwarded. Plays to alert the user that the extension’s calls have been forwarded

(controlled by system programming).

Vacant Number. Plays when calling an invalid (not installed) extension.

2. Features

2-68

Walking Class of Service Onyx VSi System

Walking Class of Service

If you try to place a call from a co-worker’s phone and the system prevents it, you can use Walking Class of Service. Walking
Class of Service allows you to temporarily override dialing restrictions when you use someone else’s extension. Walking Class of
Service lets you make the call as you would at your own extension.

To place a call from a restricted extension:

1. Press TALK.

2. Dial # twice.

3. Dial Walking Class of Service code.

See your communications manager for your code.

4. Dial the line access code (e.g., 801), or press a line key.

You may also be able to dial a line group access code (9, 90-98).

5. Dial the telephone number.

This section contains handy charts and illustrations for your reference. You’ll find:

• The dialing plan (the numbers you dial) -- for i-Seriessee below, for Onyx VSi see page 2-96.

• Telephone key layout -- see page 2-97.

• Flash rates for telephones -- for i-Series see page 2-99, for Onyx VSi see page 2-100.

• Feature Quick Reference Guide -- for i-Series see page 2-101, for Onyx VSi see page 2-103.

Due to the flexibility built into the system, your dialing codes
may differ from those in this guide. Check with your
Communications Manager and make a note in the Revised Codes
column of any differences.

i-SERIES SYSTEM - Your System’s Dialing Plan

2-69

Charts and Illustrations

2. Features

i-Series Codes

Revised Codes

Extensions 301-640

Operator Access 0

Department Pilot Numbers 200-799

Call Pickup Groups 1-9 or 01-64

External Page Zones 0-8

Park Orbit 01-64

This chart shows the numbers you dial for extensions, outside lines, Ring
Groups and Selectable Display Messages. Ask your communications man­ager which system you have, so you’ll know which numbers to dial.

ONYX VSi SYSTEM - Your System’s Dialing Plan

ONYX System

VSi w/o AUX

VSi w/AUX

Extensions 300-323 300-371

Outside Lines 801-808 801-824

Outside Line Codes 01-08 01-24

Outside Line Groups 9, 90-98 9, 90-98

Outside Line 348-355 372-395

Extensions

Ring Groups 364-371 396-403

Selectable Display 00-15 00-15

Messages

Multiple (Virtual) Extensions 557-799

or

5441-5696

Door Box Numbers 1-8

Internal Page Zones 0-9 or 00-64

Combined Page Zones 0-8

Outside Lines 001-192

2-70

Telephone Layout

Base Layout

DC
Power
Jack

85457D -27

Tone

Cordless

Cordless
Key

Power

Desk
Key

Pulse

D

e

sk

Tone/Pulse
Switch

2-71

Telephone Layout

Handset Layout

2. Features

8

ON

1

OFF

2

3
4

5

6

7

1. Ringer ON/OFF switch

2. Message Display

3. Flash Key

4. Talk Key

5. Numeric Keypad

6. Function Keys
(default: line keys 1-4)

7. Microphone

1

4

7

9
10
11
12
13

abc

ghi

pqrs

2

jkl6mno

5

tuv

8

oper

0

3

9

#

def

wxyz

14

8. Head Set Jack

9. Volume (r/vol) Key

10. Mute (mute) Key

11. Hold (HOLD) Key

12. Conference (CONF) Key

13. Last Number Dial (LND) Key

14. Channel (CH) Key

- 28

85457D

R/VOL

MUTE

2-72

Flash Rates

Your phone is idle (not on a call) All LEDs out (dark) (phone), Status LED ON (base)

Outside Calls

An outside line is busy The line key is On

You activate Call Forwarding, or Programmed FUNCTION KEY flashes Moderately
Selectable Display Messaging (only when
feature is a FUNCTION Key )

An outside call is ringing your phone The line key flashes Slowly

And then you answer it The line key is On

You place an outside call on Hold The line key flashes Quickly

If a call on Hold recalls to you The line key flashes Moderately

You have a Message Waiting An Envelope icon appears on display

i-SERIES SYSTEM - Telephone LED Flash Rates

Miscellaneous Features

Or you place the outside call on Exclusive Hold The line key flashes Off then Quickly

An outside call is on Hold The line key flashes Moderately

Your phone is idle (not on a call) All LEDs out (dark) (phone), Status LED ON (base)

Outside Calls

An outside line is busy The line key is On

You activate Call Forwarding, Personal An Envelope icon appears on display
Greeting or Selectable Display Messaging

An outside call is ringing your phone The line key flashes Slowly if it’s shared, Off then

flashing Quickly if it’s just for you

And then you answer it The line key is On

An outside call is on Hold The line key flashes Moderately

Or you place the outside call on Exclusive Hold The line key flashes three times
If a call on Hold recalls to you The line key flashes three times

You have a Message Waiting An Envelope icon appears on display

ONYX VSi SYSTEM - Telephone LED Flash Rates

Miscellaneous Features

You place an outside call on Hold The line key flashes three times

Or answer it with Privacy released The line key flashes Quickly

2-73

Quick Reference

2. Features

TALK + Line key + Dial number

Placing:

Outside Calls

Intercom Calls

Hold

Transfer

Conference

Responding to Signal Tones

i-SERIES SYSTEM - Quick Reference

TALK + # + 0

Answering ringing over

paging speakers:

TALK (if not connected, press flashing key)

Answering:

HOLD

Placing call on Hold:

TALK + Dial extension (if you hear ring-busy,
you may be able to dial 7 to get through)

Placing:

Press TALK or lift handset out of charger

Answering:

Press flashing line key for outside call (or press
HOLD for ICM call)

Retrieving call:

HOLD + Dial extension + Announce call +
TALK

Transferring outside

call:

Establish an outside/Intercom call + CONF +
Establish next call + CONF + CONF

Setting up a three-way

conversation:

This means you made a mistake in placing a
call or using a feature. Hang up and start over.

Error (fast busy) tone

anytime:

2-74

Quick Reference

TALK + Line key + Dial number

Placing:

Outside Calls

Intercom Calls

Hold

Transfer

Conference

Responding to Signal Tones

ONYX VSi SYSTEM - Quick Reference

TALK + * + 0

Answering ringing over

paging speakers:

TALK (if not connected, press flashing key)

Answering:

HOLD + TALK

Placing call on Hold:

TALK + Dial extension (if you hear ring-busy,
you may be able to dial 1 to get through)

Placing:

Press TALK or lift handset out of charger

Answering:

TALK + Flashing line key for outside call (or
press HOLD for ICM call)

Retrieving call:

CONF + Dial extension + Announce call +
Hang up

Transferring outside

call:

Establish an outside/Intercom call + CONF +
Establish next call + CONF

Setting up a three-way

conversation:

This means you made a mistake in placing a
call or using a feature. Hang up and start over.

Fast busy or warble tone

anytime:

3-1

Specifications

Section 3

Specifications / Parts List

In this section Page

Specifications . . . . . . . . . . . . . . . . . . . . . .3-3

Parts List . . . . . . . . . . . . . . . . . . . . . . . . .3-5

3. Specifications / Parts List

3-2

Specifications

- For Your Notes -

3-3

Specifications

FCC Registration Information

Model: 910i Cordless Telephone
Manufacturer: NEC Infrontia, Inc.
Sample FCC Part 15 Registration: AMWUC717
Sample IC Part 68 Registration: 513 11490 A
(Refer to the label on the Base Unit for the Registration Number.)

The 910i Cordless Telephone complies with FCC and IC parts 15 and 68.

An Amended Grant of Equipment Authorization has been received from
the FCC for this equipment. The equipment has been tested for the
Specific Absorption Rate (SAR) and the radiation emanating from the
910i Cordless Telephone is well below the Maximum Permissible
Exposure (MPE) referenced in the Commission’s rules and regulations.
The device and its antenna(s) must not be co-located or operated in con­junction with any other antenna or transmitter.

Environmental Specifications

Temperature 0° to 50°C (+32°F to +122°F)
Humidity 5 - 95% (non-condensing)

Power Requirements

Base Unit 10 V DC from supplied AC Adapter

Desktop Charger 9 V DC from supplied

AC Adapter

Handset Rechargeable Nickel-Cadmium Battery Pack

Battery: Capacity 800 maH, 3.6V

Talk Mode 6 hours (typical)
Standby Mode 4 days (typical, full charge)

General

Frequency Control Phase Lock Loop

Modulation Spread Spectrum

Maximum Number of
910i Cordless Telephones
Within Range of Each

Other (not per system) 10

3. Specifications / Parts List

3-4

Specifications

Receive/Transmit Information

Base Unit: 902 MHz to 928 MHz

Handset: 902 MHz to 928 MHz

Bandwidth:

+

500KHz (+/- 25 KHz)

Power Level: 60mW approximately

Output Watts 0.063

Range: 350’ in an office facility

80,000 square feet in a warehouse facility

Mechanical Specifications

Base Unit
Width Depth Height Weight

4 1/4” 7 1/2” 2 1/4” 15.4 oz.

Handset
Width Depth Height Weight

2 1/5” 1 2/3” 8 2/3” 8.8 oz.

(with antenna) (with battery)

Desktop Charger
Width Depth Height Weight

3 5/8” 4 1/4” 3 5/8” 6.5 oz.

Cabling Requirements

1. Do not run station cable in parallel with the AC source, telex or computer, etc. If the
cables are near cable runs to those devices, use shielded cable with grounded
shields or install the cable in conduit.

2. When cables must be run on the floor, use cable protectors.

3. The cable run must be a dedicated, isolated cable pair.

4. Use 1-pair twisted 24 AWG cable (2-pair cable if installing an optional desk phone),
cable run length not to exceed 2,000 feet.

3-5

Specifications

Parts List

Description Part Number

NEC 910i Cordless Telephone 85457D

To be used with NEC’s phone system.

includes:

Base Unit
Handset
Charging Stand
AC Adaptors (9V and 10V)
500mAh Battery
Wall Plate Adapter

Belt Clip
AC Adaptor - Base Unit 85482
AC Adaptor - Desktop Charger 85487
Battery - 800 mAh 85488
Belt Clip 85481
Desktop Charger (without AC Adaptor) 85486
Headset (Plantronics) 85462
Leather Carrying Case 85485
Wall Mount Bracket - Base 85483

3. Specifications / Parts List

3-6

Specifications

- For Your Notes -

4-1

Index

Section 4

Index

In this section Page

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

4. Index

4-2

Index