NEC 384i User Guide
384i PC Program
User Guide
Part No. 92600PCP04
Issue 1-0, April 2001
Printed in U.S.A.
This manual has been developed by NEC America. It is intended for the use of
its customers and service personnel, and should be read in its entirety before
attempting to install or program the system. Any comments or suggestions for
improving this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
4 Forest Parkway
Shelton, CT 06484
cng.nec.com
Nothing contained in this manual shall be deemed to be, and this manual does
not constitute a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC
America has no obligation to provide any updates or corrections to this manual.
Further, NEC America also reserves the right, without prior notice, to make
changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and
NEC America shall not be liable for any errors or omissions. In no event shall
NEC America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC
America.
© 2001 by NEC America, Inc. All Rights Reserved
Printed in U.S.A.
The 384i and its associated PC programming are unaffected by the date change
to year 2000. The system processes the Leap Year correctly and does not require
any additional upgrades or reprogramming. With software 3.07.24, the 384i uses
a four-digit date code entry (e.g., 2000). Previous versions use a two-digit date
code entry (e.g., 00=2000).
PC Program
User Guide
Table of Contents
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
If You’re Using System Software 6.00.01 or Higher . . . .1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Installing the PC Program . . . . . . . . . . . . . . . . . . . . . . . .6
Starting the PC Program . . . . . . . . . . . . . . . . . . . . . . . . . .7
Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Understanding the Main Menu . . . . . . . . . . . . . . . . . . . . .9
Moving Around in the Menus . . . . . . . . . . . . . . . . . . . .11
Main Menu Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Understanding the File Menu . . . . . . . . . . . . . . . . . . . . .13
The File Menu Options . . . . . . . . . . . . . . . . . . . . . . . . . .14
File Menu Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Edit Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Understanding the Edit Menu . . . . . . . . . . . . . . . . . . . . .23
The Edit Menu Options . . . . . . . . . . . . . . . . . . . . . . . . .24
Edit Menu Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Communication Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Understanding the Communication Menu . . . . . . . . . . .31
The Communication Menu Options . . . . . . . . . . . . . . . .31
Communication Menu Help . . . . . . . . . . . . . . . . . . . . . .39
i
Print Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Understanding the Print Menu . . . . . . . . . . . . . . . . . . . .43
The Print Menu Options . . . . . . . . . . . . . . . . . . . . . . . . .43
Print Menu Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Option Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Understanding the Option Menu . . . . . . . . . . . . . . . . . .49
The Option Menu Options . . . . . . . . . . . . . . . . . . . . . . .49
Option Menu Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
ii
1
1
Install the PC Program
Go to Installation on page 1.
2
2
3
3
4
4
Set Up Your Modem
Go to RS-232C Mode on page 51.
Edit the Options
Go to Edit Menu on page 24.
Send the Data
Go to Communication Menu on page 31.
INSTALLATION
!! IMPORTANT !!
If you’re system software is currently 6.00.01 or higher, you
must use PC Program version 5.00 or higher (see below).
OR
If you’re upgrading from software 5.XX or below to 6.xx, make
sure you follow the instructions below!!
When using system software 6.00.01 or higher on the 384i system, the PC
Program version must be 5.00 or higher. Due to data differences between the
versions of software, the commonized software (6.xx.xx) cannot be used with
previous versions of the PC Programs. These new programs store the database
information under new files names to help ensure that you do not use the previous system files. The 384i PC Program previously used ’xxxxx.nad’ - the
new program uses ’xxxxx.nae’.
The following steps must be used when converting your system software and
PC Program to the new commonized versions.
Upload/Download Instructions:
1. Using the current version of the PC Program and system software, use
the ME-PC command to upload the customer database and then save the
file.
This is a precautionary step, just in case you need to revert to
the previous software.
Issue 1-0 Installation 1
INSTALLATION
2. Record the entries that are programmed in Program 1001 - Basic
Extension Port Setup (Part A) and Program 1810 - DID Intercept
Options.
This information will not be transferred to the new program
and must be reentered later in the installation process.
3. From the PC Program, use Program 0091 and the port numbers displayed there to determine what order the PCB's were installed into your
system. Write this information down as it will be required later in the
installation process.
4. Install the new PC Program into your computer.
5. Prior to installing the 6.xx.xx system software, upload the customer
database to the new PC Program and save the file.
During the upload process, you will receive warning messages advising you of conflicts. These messages are caused by
program and database differences. Simply click ‘I’ to ignore
the messages and let the upload process proceed.
6. Once the upload process is complete, save the file within the PC
Program.
7. Terminate the connection between the PC Program and the telephone
system.
8. Unplug all the PCB’s from the system cabinets except the CPRU and
the DSTU located in slot 1 of the first cabinet.
Remember that if you have a Message Waiting Power Supply
PCB, you must turn off the power before removing the PCB.
2 Installation 92600PCP04
INSTALLATION
9. Update the telephone’s system software with version 6.00.01 or higher.
Installing the new system software will initialize your telephone system.
10. Plug the PCB’s back into the system cabinet(s) using the order the PCB’s
were originally installed into the system (this is the information from
Program 0091 you obtained in Step 3).
In order to maintain the proper port and extension number
assignments, it’s important that you reinstall the PCB’s in the
order in which they were originally installed into the system.
11. Using a telephone to enter system programming, use Program 0004 to
update all the circuit types within the system.
When uploading data from the 384i system in Step 5, the port
and PCB slot information from Program 0091 will not load so
the system must reidentify the circuits.
12. Enter Program 1001. Using the entries recorded in Step 2, reprogram all
items as required.
13. Save your changes and exit system programming.
14. Re-establish communications between the system and the PC Program.
15. Open the customer’s saved database file in the PC Program.
16. Under the Communication’s ME -> PC option, use the Selected
Programs option to choose Program 0005 - Extension Circuit Type.
Upload this program to the PC Program.
The system will automatically upload Program 1001 as well.
17. Once the upload is complete, save the customer’s database file once again.
Once the system software and PC Programs have been
upgraded and your customer information has been converted, you can upload or download the programming using the
normal process.
Issue 1-0 Installation 3
INSTALLATION
18. Download the PC Program file to the system in order to reprogram
the system with the customer’s information.
Note: If you’re using voice mail, depending on your system, you may need to
reprogram. The 384i system using software prior to 3.08.01 used Program
1017 - Voice Mail Port Assignment. With this new system software,
Program 1003 - Extension (Department) Group and Program 0410 Extension (Department) Group Options, Item 3: Voice Mail Group
are used instead allowing for up to 48 voice mail ports. Refer to the Voice
Mail feature in the i-Series Software Manual, P/N 92600SWGxx, for further information.
With the new 6.xx.xx software, DID Intercept is handled differently and
must be reprogrammed in (Program 1810 - DID Intercept Options).
Refer to the 28i/124i/384i Release Notes, P/N 92600RNT01, for further
information.
4 Installation 92600PCP04
Introduction
The PC Program is a PC-based off-line application that allows you to:
●
Edit the telephone system programming options.
●
Save your programming to your PC’s hard disk — then upload it via
modem or direct connection to the telephone system.
●
Download the existing programming in the telephone system via
modem or direct connection — and save it to your PC’s hard disk.
●
Set up a default database with the settings you use most often.
●
Access system maintenance functions like reports and tests.
You can also use the PC Program to create a unique database for each
phone system you have installed. Since you save the site-specific data
to your PC’s hard disk, you can easily retrieve a customer’s programming if something goes wrong.
●
386 or higher IBM PC compatible
●
EGA or better monitor
●
DOS 3.1 or higher operating system
●
3 Mbyte of free disk space on the target disk drive for program
and temporary files
●
At least 540K of free low DOS memory
●
Run directly from DOS, with no other programs running in the
background.
●
Modem Kit (P/N 92366) for each remote telephone system.
●
DCI-A (P/N 92266B) or 3DCI-A (P/N 92258) for each remote
telephone system.
●
Industry standard modem for your own PC.
INSTALLATION
System Requirements
Remote Communications Requirements
1
1
Complete installation instructions are provided with each modem kit.
Issue 1-0 Installation 5
INSTALLATION
Installing the PC Program
To install the PC Program on your hard disk:
1. Insert the PC Program installation disk into your 3 1/2” floppy drive.
2. Type A: and press Enter.
If your 3 1/2” floppy drive uses another drive letter (such as
B), type B: instead.
3. Type INSTALL [destination] and press Enter. You see:
The [destination] is the target directory on your PC’s hard
drive. The installation program will create a 384i directory for
the PC Program files beneath the destination you enter.
For example, if you type INSTALL C:, your PC Program will
automatically install in C:\384i.
4. While the installation is in progress, you see:
The install program automatically creates the directories you
need. If the destination directory already exists, you see:
“Directory already exists”. The installation program proceeds anyway.
6 Installing the PC Program 92600PCP03
5. When the installation program successfully completes, you see:
Starting the PC Program
You must always start the PC program from the DOS prompt, with no
other programs or applications running in the background. You should
not run Windows, shell back to DOS and start the PC Program.
Note: When you see an instruction like Print ➩ Select items, it
means select Print from the Main Menu and then choose Select
items. You’ll see this convention often in this guide.
To start up the PC Program:
1. Log on to the drive on which the PC Program is installed.
In most installations, for example, you would type C: and
press the Enter key.
2. Change to the directory in which the PC Program is installed.
If you typed INSTALL C: to install, in this step you would
type CD\384I and press the Enter key.
3. If you have a monochrome monitor:
●
Type 384I L and press the Enter key.
If you have a color monitor:
●
Type 384I and press the Enter key.
INSTALLATION
Issue 1-0 Starting the PC Program 7
INSTALLATION
4. After a few seconds, you see the following screen requesting your
password:
To quit the PC Program without entering your password, press Esc.
5. Type in your password and press the Enter key.
6. The PC Program opening screen appears. Go to The Main Menu on
the following page.
If you see the error message . . .
Your program is installed in a directory other than C:\384I and it cannot find its required files. To tell the PC Program where to look for it s
required files, turn to Option ➩ File Path on page 49.
The default passwords are:
12345678 for Level 2 (IN—all Tenant Groups)
0000 for Level 3 (SA—Tenant Group 1 only)
9999 for Level 4 (SB—Tenant Group 2 only)
8 Installation 92600PCP04
Understanding the Main Menu
After the PC Program loads up, you see the Main Menu:
The Main Menu is the top level menu that lets you choose options
from the five sub-menus (shown below). To find out more on each
sub-menu, turn to the section with the same name.
File Menu
The File Menu lets you display, load, save and delete customer data files.
When you first start the PC Program, the default customer data file displays behind the Main Menu. Turn to the File Menu section for more.
☞ From the Main Menu, you can press Esc any time to toggle
between the Main Menu and the currently active Customer
Information Screen. This mode is for viewing only. To edit the
screen, turn to File ➩ Customer on page 14.
INSTALLATION
Edit Menu
Use the Edit Menu when you want to change the telephone system programming options. These are the same options as those available
Issue 1-0 Understanding the Main Menu 9
MAIN MENU
through the system telephone programming. Go to the Edit Menu section for more details on this sub-menu.
Communication Menu
The Communication Menu allows you to:
●
●
●
●
To learn more about the PC Program’s remote communication capability, turn to the Communication Menu section.
Print Menu
When you need to print a database, go the the Print Menu. You can
print an entire database or just selected items. Turn to the Print Menu
section for more information on database printing.
Option Menu
The Option Menu lets you set general parameters for the PC Program.
These parameters include:
●
●
●
●
Set up your modem
Upload a database from a remote phone system
Download a database to a remote phone system
Quickly access select phone system commands
The location of the PC Program’s files
Your PC’s RS-232C port and modem settings
Important printer settings
Other miscellaneous options
Quit
Select Quit when you want to exit the PC Program.
10 Using Merge 92600PCP04
Moving Around in the Menus
MAIN MENU
To select an item
from a menu:
To back up to the
previous menu:
To choose an
item from a table
of selections:
To display the
help pop-up
screen:
1. For the option you want, type the numbers or let-
ters that are in bold type. For example, type E to
select Edit from the Main Menu. In certain
menus, you can type a number to select an option
rather than a name.
OR
1. Use the cursor keys to highlight the item you
want and press Enter.
1. Press Esc.
1. Use the Up Arrow and Down Arrow keys to
highlight the item you want to change.
2. Use the Left Arrow and Right Arrow keys to
highlight the selection you want.
1. Press F1. If help is available, you’ll see a pop-up
help screen (similar to the one below) describing
additional options.
For more on the help screens, refer to the sections
that follow.
Issue 1-0 Moving Around in the Menus 11
MAIN MENU
To quit the PC
Program:
Main Menu Help
At the bottom of the Main Menu screen, you see:
Esc
1. While the Main Menu displays, type Q.
OR
1. While the Main Menu displays, highlight Quit
and press Enter.
Press Esc anytime while the Main Menu displays to
go to the Customer Information Screen display.
12 Using Merge 92600PCP04
Understanding the File Menu
Use the File Menu when you want to display, load, save or delete customer data files. If you have a database of many sites, use the File
Menu to manage your data. Store your customer’s data in unique files,
update the data to keep it current and delete customer data files you no
longer need.
To access the File Menu:
1. From the Main Menu, type F.
OR
1. From the Main Menu, highlight File and press Enter. In either
case, the File Menu Displays.
The File Menu displays on top of the currently loaded Customer
Information screen. This screen shows important site and contact information about the currently loaded database file. To load a new database file (which will show a new Customer Information screen), refer
to the Read option below.
FILE MENU
Issue 1-0 Understanding the File Menu 13
FILE MENU
The File Menu Options
The File Menu provides the following options:
●
Customer
●
Display
●
Read
●
Save
●
Delete
Customer
The Customer option lets you edit the currently displayed Customer
Information Screen. (Remember, this is the screen displayed underneath the File Menu pop-up.)
To select the Customer option:
1. From the File Menu, type C.
OR
1. From the File Menu, highlight Customer and press Enter. In
either case, you see the full Customer Information Screen.
14 Using Merge 92600PCP04
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