NEC 17600SUG05 User Manual
Voice Mail and Automated Attendant
User’s Guide
17600SUG05
April 2001
Printed in U.S.A. (2562)
This manual has been developed by NEC America, Inc.. It is intended for the use
of its customers and service personnel, and should be read in its entirety before
attempting to install or program the system. Any comments or suggestions for
improving this manual would be appreciated. Forward your remarks to:
NEC America, Inc., Corporate Networks Group
Nothing contained in this manual shall be deemed to be, and this manual does
not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America
has no obligation to provide any updates or corrections to this manual. Further,
NEC America also reserves the right, without prior notice, to make changes in
equipment design or components as it deems appropriate. No representation is
made that this manual is complete or accurate in all respects and NEC America
shall not be liable for any errors or omissions. In no event shall NEC America be
liable for any incidental or consequential damages in connection with the use of
this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied
or reproduced without prior written consent of NEC America.
© 2001 by NEC America. All Rights Reserved
Touch Tone is a trademark of AT&T
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Printed in U.S.A.
Fold the back panel out for a
handy NVM-Series Quick
Reference Chart.
Table of Contents
Introducing NVM-
About NVM-Series . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Guide and the Cross Reference Chart . . . . .1
About the Automated Attendant . . . . . . . . . . . . . . . . . .1
About Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About Fax Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About Voice Mail Networking . . . . . . . . . . . . . . . . . . .2
About the Voice Prompts . . . . . . . . . . . . . . . . . . . . . . .3
Numbers to Remember . . . . . . . . . . . . . . . . . . . . . . . . .4
Using Touch Tone and Rotary Dial Phones . . . . . . . . . .4
Calling NVM-
Calling the Automated Attendant . . . . . . . . . . . . . . . . .5
Calling Your Subscriber Mailbox . . . . . . . . . . . . . . . . .6
The NVM-Series Main Menu . . . . . . . . . . . . . . . . . . . .9
Calling an Announcement Mailbox . . . . . . . . . . . . . . .10
Calling a Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . .11
Calling a Message Center Mailbox . . . . . . . . . . . . . . .13
Calling a Future Delivery Mailbox . . . . . . . . . . . . . . .15
Calling a Network Mailbox . . . . . . . . . . . . . . . . . . . . .16
About Your Incoming Call Options ...............................17
About Call Announcing . . . . . . . . . . . . . . . . . . . . . . .17
About Call Queuing . . . . . . . . . . . . . . . . . . . . . . . . . .17
About Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . .18
About the Paging Message . . . . . . . . . . . . . . . . . . . . .18
About Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Caller ID and the Make Call Option . . . . . . . . . . . . . .20
Caller ID Automatic Transfer . . . . . . . . . . . . . . . . . . .20
About Auto Attendant Do Not Disturb . . . . . . . . . . . .21
Exiting NVM-Series.........................................................22
Exiting the Automated Attendant . . . . . . . . . . . . . . . . .22
Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Getting Help and the Time/Date ...................................24
Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . .24
Getting the Time and Date . . . . . . . . . . . . . . . . . . . . .24
Listening to Messages...................................................25
How You Know You Have Messages . . . . . . . . . . . . .25
Listening to Your Messages . . . . . . . . . . . . . . . . . . . .27
First Time Logon Tutorial . . . . . . . . . . . . . . . . . . . . . .28
Using the Listening Options . . . . . . . . . . . . . . . . . . . .28
Retrieving Fax Messages . . . . . . . . . . . . . . . . . . . . . .36
Series
..................................................1
Series
...........................................................5
i
Table of Contents
Recording and Checking Messages ..............................37
Recording a Message . . . . . . . . . . . . . . . . . . . . . . . . .37
Recording a Future Delivery Message . . . . . . . . . . . . .41
Using the Recording Options . . . . . . . . . . . . . . . . . . .43
Recording Urgent Messages . . . . . . . . . . . . . . . . . . . .45
Recording a Confidential Message . . . . . . . . . . . . . . .50
Checking a Message You Sent . . . . . . . . . . . . . . . . . .46
Requesting a Return Receipt . . . . . . . . . . . . . . . . . . . .47
Recording a Mailbox Greeting and Name .....................48
Recording a Mailbox Greeting and Auto
Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . .48
Recording a Mailbox Name . . . . . . . . . . . . . . . . . . . .49
Using Mailbox Options..................................................50
Changing Your Security Code . . . . . . . . . . . . . . . . . . .50
About Message Notification . . . . . . . . . . . . . . . . . . . .50
About Message Notification and Urgent Msgs . . . . . .52
Using Message Notification . . . . . . . . . . . . . . . . . . . .52
Using Auto Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Using Auto Forward . . . . . . . . . . . . . . . . . . . . . . . . . .55
Using Auto Time-Stamp . . . . . . . . . . . . . . . . . . . . . . .56
Using the Call Waiting Option . . . . . . . . . . . . . . . . . .57
Using the Call Announcing Option . . . . . . . . . . . . . . .58
Sending Calls to a Mailbox ............................................60
Forwarding Your Calls to Your Mailbox . . . . . . . . . . .60
Transferring a Call to a Mailbox . . . . . . . . . . . . . . . . .64
Recording a Conversation . . . . . . . . . . . . . . . . . . . . . .66
Personal Answering Machine . . . . . . . . . . . . . . . . . . .67
Notes on Other Integrations ........................................69
About NVM-2004 . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
Calling a Mailbox (From an Extension) . . . . . . . . . . .69
Call Forwarding to a Mailbox . . . . . . . . . . . . . . . . . . .70
Transfer to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . .70
Using Alliance ...............................................................71
About Alliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Calling a Subscriber, Guest or Message Center Mailbox .71
How You Know You Have Messages . . . . . . . . . . . . . . . .71
Forwarding Your Calls to Your Mailbox . . . . . . . . . . . . . .71
Transferring a Call to a Mailbox . . . . . . . . . . . . . . . . . . . .71
Cross Reference Charts.......................................................72
ii
Introducing NVM-
Series
About NVM-
NVM-Series connects to your telephone system and provides an
Automated Attendant plus Voice Mail. NVM-Series includes the following products: NVM-2e, VANGARD Mail and NVM-2000.
Series
About This Guide and the Cross Reference Chart
This guide describes the NVM-Series features and how they integrate
with the i-Series, DS1000/2000, Portrait 308/824 and ONYX/DS01
telephone systems. Some of the features in this guide are not applicable to all NVM-Series models and to all telephone systems. Refer to
the Feature Cross Reference Chart at the back of this guide. This chart
cross-references the features in this guide to their applicable
NVM-Series models and telephone systems. Features are shown as
available (Y), unavailable (N) or available only in certain NVM-Series
software revisions. For example, 3.0 means the feature is available in
software revisions 3.0 and higher.
About the Automated Attendant
The Automated Attendant answers your company's incoming calls, then
plays a recorded "greeting," usually in the form of a Welcome Message
and Instruction Menu. For example, an outside caller may hear:
●
Thank you for calling ABC company. If you are calling from a
Touch Tone phone, please dial the extension number you wish to
reach or dial 0 for assistance. If you are calling from a rotary
dial phone, please stay on the line for assistance.
The caller simply dials a code to route their own call. Or, the caller
waits for assistance from the company operator.
About Voice Mail
The Voice Mail system lets outside callers leave recorded messages
for you. This is very handy when you are out of the office. And, it
lets you leave recorded messages for your co-workers. The messages
get stored in each person's voice mailbox. To listen to your messages
or use other NVM-Series Voice Mail features, you call your mailbox
(see page 6).
1
Introducing NVM-
Series
About Fax Mail
The FAX Mail Option lets callers send a FAX message to your mailbox. NVM-Series stores the faxed document as if it were a message,
hence the name FAX Message. What’s nice about FAX Mail is that
FAX Messages stay private until you are ready to get a printout of
them. To learn how callers can send you FAX Messages and how you
can retrieve them, turn to page 36.
About Voice Mail Networking
If your NVM-Series system is equipped with the Voice Mail
Networking Option, you will be able to exchange messages with any
other Voice Mail system that allows AMIS Networking. This means
that you can call your NVM-Series mailbox and record a message for
someone who is using another AMIS-compatible Voice Mail System.
NVM-Series collects all the recorded "network messages" and sends
them to the other Voice Mail systems at the pre-programmed time (s).
In addition, you can receive messages from other Voice Mail systems.
NVM-Series provides two types of Network Mailboxes for recording
messages:
■ Remote Network Mailbox
This mailbox is associated with a particular Voice Mail system, perhaps the Voice Mail system that is installed at your corporate offices.
To have NVM-Series send your message to someone at the corporate
offices, you would enter the Remote Network Mailbox number, then
the recipient's mailbox number (called the "destination mailbox").
■ Alias Network Mailbox
This mailbox is for a particular person at one of the other Voice Mail
systems, perhaps a customer or client you call several times a day. To
have NVM-Series send your message to this person, you enter their
Alias Mailbox number. That's it. Just as easy as sending a message to
someone in your own company.
2
Introducing NVM-
And while you are listening to a network message from another Voice
Mail system, you can:
■ Record a reply. NVM-Series will deliver your reply to the message
sender at the programmed delivery time.
■ Make an immediate call to the message sender. No need to exit your
mailbox and make the call.
■ Forward the message to another mailbox.
To find detailed instructions for recording and listening to network
messages, simply look for the recording and listening topics in the
Table of Contents. All the instructions in this guide apply to network
messages as well as non-network message with a few exceptions,
which are noted.
Series
About the Voice Prompts
The voice prompts are step-by-step recorded instructions that tell you
what codes to press on a Touch Tone phone to access the NVM-Series
features. In this guide, voice prompts will look like this: To listen to
your messages, press L. To record and send a message, press RS.
You'll notice that the codes are easy to remember because they match
some letter (s) in the feature name. And, you do not have to listen to
the entire voice prompt before dialing a code.
If you forget what to press or you press a code and hear, That is an invalid
entry, you should just wait a few seconds without pressing anything.
NVM-Series will repeat your choices or will play the voice prompt: For a
help message, press zero. Pressing zero gives you a recorded help message.
When you become familiar with the NVM-Series system, you can turn
off some of the voice prompts, if you wish, and dial zero for recorded
help if you need it. For more information, see Auto Help on page 54.
Your NVM-Series can play voice prompts in different languages. In
addition, Automated Attendant callers may be able to dial a code to
switch to the language of their choice. Ask your System Administrator
for more on this feature.
3
Introducing NVM-
Series
Numbers to Remember
Your System Administrator can give you these numbers.
NVM-Series outside telephone number ________________________
NVM-Series master extension number__________________________
NVM-Series Voice Mail Key (if any) __________________________
Remote Mailbox Log-On Code (by default, it is #) ________________
Your mailbox number and security code ________________________
NVM-Series Remote Network Mailboxes ______________________
Remote Destination Mailboxes________________________________
NVM-Series Alias Network Mailboxes ________________________
Note: Your mailbox number is usually the same as your extension number.
Using Touch Tone and Rotary Dial Phones
To fully use the Automated Attendant and Voice Mail features from
outside the company, you must call NVM-Series using a Touch Tone
phone. If you call NVM-Series using a rotary dial phone, you must
wait on the line when the Automated Attendant answers. After a short
wait, NVM-Series may connect you to a company operator or give
you an opportunity to leave a message; it depends on how the system
is programmed.
4
Calling NVM-
Calling the Automated Attendant
Series
To call the
Automated
Attendant from out-
side the company
To call your direct
line and reach the
Automated
Attendant
To return to the
Automated
Attendant after you
call an extension
through the
Automated
Attendant and can't
get through (for
example, when the
extension is busy)
1. Dial NVM-Series outside phone number.
● The Automated Attendant answers.
2. Follow the dialing instructions.
● If the phone system you call has
External Extensions, your call may actually go to another telephone number.
This works only if all your calls are for-
warded to your mailbox (see page 60). In
addition, your mailbox must be pro-
grammed with a Next Call Routing
Mailbox. (See your System Administrator.)
1. Call your line, wait for your greeting.
2. Dial ❋ during the greeting (and before
the beep).
■ If you hear: For other options, press 2,
press 2 to return to the Automated
Attendant immediately.
OR
■ If you hear: For other options, press 3,
press 3 to return to the Automated
Attendant immediately.
OR
■ Follow the instructions for leaving a mes-
sage. When done recording, press # to
return to the Automated Attendant.
OR
■ When you hear the beep for recording, do
not record a message and press # to return
to the Automated Attendant.
OR
■ If you hear anything else, simply follow
the recorded instructions for returning to
the Automated Attendant.
5
Calling NVM-
Series
Calling the Automated Attendant (cont'd)
To return to the
Automated Attendant
after exiting a mailbox
To return to the
Automated Attendant
after you leave a
"quick message"
To exit the
Automated
Attendant
(See Exiting a Mailbox on page 22.)
(See page 37.)
1. Hang up.
Calling Your Subscriber Mailbox
Calling your Subscriber mailbox gives you access to the NVMSeries Main Menu. The Main Menu lets you listen to your messages
and use other Voice Mail (VM) features. When you call your mailbox, NVM-Series does the following:
■ Plays the Broadcast Message (if your System Administrator recorded one).
■ Tells you how many messages you have.
■ Plays a "mini" Main Menu of features, then: Ready. Or, it just
plays, Ready if the mini menu is off (see page 54).
In addition, if your mailbox is almost full or full, NVM-Series lets you
know and asks you to erase some messages.
As soon as NVM-Series says something, you can press the code (s)
for the feature you want to use. You do not have to wait for: Ready.
For the full Main Menu, see page 9.
6
Calling NVM-
Calling Your Subscriber Mailbox (cont'd)
To call your mailbox
from your extension
If the Message key or lamp is flashing, this
means you have messages (see also page 25).
1. ■ i-Series: Press only VM key; or,
CALL key, dial ❋ 8. On SLT, lift
handset, dial ❋ 8.
■ DS1000/2000: Press ICM, MW. On
SLT, lift handset, dial ❋ 8.
■ ONYX/DS01: Press Message key. On
SLT, lift handset, dial ❋ 6.
■ Portrait 308/824: Press SPK, ICM,
dial Voice Mail master number. (If you
have new messages, you can instead
press SPK, ICM, dial ❋ [or press
Mailbox Logon key]).
2. Dial your security code (if required).
Series
To call your mailbox
from a co-worker’s
extension
1. Get intercom dial tone and dial Voice
Mail master extension.
●
You hear: Please enter your mailbox
number.
2. Dial your mailbox number.
●
If your mailbox has a security code, you
hear: Please enter your security code.
3. Dial your security code (if required).
Or, if you’re sure your co-worker’s mailbox
has a security code:
1. Lift the handset and press the key(s) that
provide access to the extension’s mailbox.
●
You hear: Please enter your security code.
2. Dial ❋.
●
You hear: Please enter your mailbox
number.
3. Dial your mailbox number, then your
security code (if requested).
7
Calling NVM-
Series
Calling Your Subscriber Mailbox (cont'd)
To call your mailbox
from outside the
company through
the Automated
Attendant
To call your mailbox
from outside your
company on your
direct line
To “back up” if you
inadvertently call a
co-worker’s mailbox
1. Dial NVM-Series phone number.
2. Wait for company greeting.
3. Press # during the greeting.
●
You hear: Please enter your mailbox
number. If you do not hear this, you
may have to press something other than
#. Ask your System Administrator for the
LOGON code in the Dial Action Table.
4. Dial your mailbox number.
●
If your mailbox has a security code,
you hear: Please enter your security
code.
5. Dial your security code (if required).
1. Forward all calls to your mailbox (see
page 60).
2. Call line, wait for your greeting.
3. Dial # before beep.
4. Dial your security code (if required).
Use these steps if you follow one of the
procedures above and dial a co-worker’s
mailbox by mistake.
1. When you hear:
●
Please enter your security code, dial ❋.
2. Enter your mailbox number.
8
Calling NVM-
Series
The NVM-Series Main Menu
The NVM-Series Main Menu of features is shown below. To gain
access to this menu, you must call your mailbox (page 6). The menu
below also shows you where to go in this guide for more information.
■ Listen to Messages...........................................................................25
■ Record and Send a Message.............................................................37
■ Check on a Message You Sent.........................................................46
■ Record Mailbox Greeting.................................................................48
■ Record Mailbox Name.....................................................................49
■ Record and Send a Future Delivery Message..................................41
■ Record a Paging Message ................................................................18
■ Mailbox Options...............................................................................50
Security Code...................................................................................50
Message Notification.......................................................................50
Auto Help.........................................................................................54
Auto Forward...................................................................................55
Auto Time-Stamp.............................................................................56
Call Waiting .....................................................................................57
Call Announcing ..............................................................................58
■ Hear Time and Date.........................................................................24
■ System Administrator Options
(Only from Sys Admin Mailbox)
■ Select List of New Messages...........................................................35
■ Select List of Saved Messages.........................................................35
■ Select List of Held Messages...........................................................35
■ Select List of All Messages..............................................................35
■ Exit Mailbox.....................................................................................22
9
Calling NVM-
Series
Calling an Announcement Mailbox
An Announcement Mailbox is a mailbox that simply plays recorded
information. Typical Announcement Messages include: monthly sales
figures, a weekly business schedule, daily interest rates, insurance
claim information, movie schedule, etc. You can call an
Announcement Mailbox from outside the company and listen to the
Announcement Message.
To call an
Announcement
Mailbox from outside
the company
Note: In step 3, you may have to press something other than #. It
depends on how your system is programmed. Ask your System
Administrator for the LOGON code in the Dial Action Table.
1. Dial NVM-Series phone number.
2. Wait for company greeting.
3. Press # during the greeting, then dial
Announcement Mailbox number.
OR
Listen to the dialing instructions and dial
the code for the Announcement.
4. Dial Announcement Mailbox security
code (if required).
● See your System Administrator for the
code. The announcement may play
more than once. After it plays, NVMSeries is programmed to hang up or
send you back to the Automated
Attendant. Dial NVM-Series outside
phone number.
10
Calling NVM-
Series
Calling a Guest Mailbox
A Guest Mailbox is a mailbox that your System Administrator can
reserve for an outside party you know, perhaps a vendor you frequently do business with. You can record messages for the Guest Mailbox,
and the Guest can retrieve them through the Automated Attendant or
through an extension inside your company.
Your System Administrator can program a Guest Mailbox in one of
two ways: with access to all features in this guide or with access to all
features except: record and send a message (page 37) and forward a
message (page 29).
You may wish to give the instructions below to your Guest and
explain to them what they will hear when they call their mailbox (see
page 6).
To call their Guest
Mailbox through
the Automated
Attendant, a person
must
1. Dial NVM-Series phone number.
2. Wait for company greeting.
3. Press # during the greeting.
●
NVM-Series says: Please enter your
mailbox number. If you do not hear
this, you may have to press something
other than #. Ask your System
Administrator for the LOGON code in
the Dial Action Table.
4. Dial Guest Mailbox number.
●
If the mailbox has a security code,
NVM-Series says: Please enter your
security code.
5. Dial security code (if required).
11
Calling NVM-
Series
Calling a Guest Mailbox (cont'd)
To call their Guest
Mailbox from their
special Guest exten-
sion (if there is one),
a person must
To call their Guest
Mailbox from any
extension inside your
company, a person
must
If the Message key or lamp is flashing, this
means there are messages in the mailbox.
●
(See also page 25.)
1. ■ i-Series: Press only VM key; or,
CALL key, dial ❋ 8. On SLT, lift
handset, dial ❋ 8.
■ DS1000/2000: Press ICM, MW. On
SLT, lift handset, dial ❋ 8.
■ ONYX/DS01: Press Message key. On
SLT, lift handset, dial ❋ 6.
■ Portrait 308/824: Press SPK, dial ❋
(or press One Touch key).
●
If your mailbox has a security code, you
hear: Please enter your security code.
3. Dial your security code (if required).
1. Get intercom dial tone, dial Voice Mail
master extension.
●
You hear: Please enter your mailbox
number.
2. Dial Guest Mailbox number.
●
If the mailbox has a security code, you
hear: Please enter your security code.
3. Dial your security code (if required).
12
Calling NVM-
Series
Calling a Message Center Mailbox
Your System Administrator usually sets up a Message Center Mailbox
for callers who dial the Automated Attendant from a rotary dial phone.
A Message Center Mailbox is a "catch-all" type of mailbox that lets
rotary dial callers leave a message without dialing any codes. At some
point in the day, someone in your company must call the Message
Center Mailbox to listen to the messages and forward them to the
appropriate mailboxes (see Listening to Messages and Using the
Listening Options).
There are five features in this guide not available (or not applicable) to
a Message Center Mailbox: record and send a message (by pressing
RS), record a reply (by pressing RE), record a Mailbox Greeting (by
pressing G), record a Future Delivery Message (by pressing FD) and
forwarding calls to your mailbox.
For a description of what NVM-Series plays when you call a Message
Center Mailbox, see page 6. (NVM-Series plays the same prompts that
it plays for a Subscriber Mailbox.)
To call a Message
Center Mailbox from
its corresponding
extension (if there is
one)
If the Message key or lamp is flashing, this
means there are messages in the mailbox
(See How You Know You Have Messages on
page 25.)
1. Lift handset.
2. ■ i-Series: Press only VM key; or, CALL
key, dial ❋8. On SLT, dial ❋ 8.
■ DS1000/2000: Press ICM, MW. On
SLT, lift handset, dial ❋ 8.
■ ONYX/DS01: Press Message key. On
SLT, dial ❋ 6.
■ Portrait 308/824: Press SPK, dial ❋
(or press One Touch key).
4. Dial your security code (if required).
13
Calling NVM-
Series
Calling a Message Center Mailbox (cont'd)
To call a Message
Center Mailbox from
any extension
To call a Message
Center Mailbox from
outside the company
1. Get intercom dial tone, dial Voice Mail
master extension.
●
You hear: Please enter your mailbox
number.
2. Dial Message Center Mailbox number.
●
If the mailbox has a security code, you
hear: Please enter your security code.
3. Dial your security code (if required).
1. Dial NVM-Series phone number.
2. Wait for company greeting.
3. Press # during the greeting.
●
You hear: Please enter your
mailbox number. If you do
not hear this, you may have to
press something other than #.
Ask your System Administrator
for the LOGON code in the Dial
Action Table.
4. Dial Message Center Mailbox number.
●
If the mailbox has a security code, you
hear: Please enter your security code.
5. Dial security code (if required).
14
Calling NVM-
Series
Calling a Future Delivery Mailbox
A Future Delivery Mailbox stores Future Delivery Messages. NVM-Series
sends a Future Delivery Message to other mailboxes on the programmed
delivery date and time. (See also Recording a Future Delivery Message.)
If necessary, you can call the Future Delivery Mailbox to listen to and
erase a Future Delivery Message before NVM-Series sends it. You can
also access all the other listening options except: record a reply (by pressing RE), have the message forwarded (by pressing MF), and make an
intercom call to the message sender (by pressing MC). Besides listening
to the Future Delivery Message, the only other feature you can access
after calling a Future Delivery Mailbox is "Getting the Time and Date."
To call a Future
Delivery Mailbox from
an extension
1. Get intercom dial tone, dial VM master ext.
●
You hear: Please enter your mailbox
number.
2. Dial Future Delivery Mailbox.
●
If your mailbox has a security code,
you hear: Please enter your security
code.
3. Dial security code (if required).
To call a Future
Delivery Mailbox from
outside the company
1. Dial NVM-Series phone number.
2. Wait for company greeting, press log-on
code (by default it's #).
●
You hear: Please enter your mailbox
number.
3. Dial Future Delivery Mailbox.
●
If the mailbox has a security code, you
hear: Please enter your security code.
4. Dial security code (if required).
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Calling NVM-
Series
Calling a Network Mailbox
If necessary, a person can call (i.e., log onto) an Alias or Remote
Network Mailbox and listen to the stored messages before NVMSeries sends them to the other Voice Mail System (s). NVM-Series
lets the person use the listening options and all the other features
explained in the User's Guide except:
■ Record and Send a Message (RS)
■ Record a Paging Message (PG)
■ Message Notification (OP N)
■ Call Waiting (OP CW), Call Announcing (OP CA)
■ Call Queuing
If anyone is going to log onto a Network Mailbox, it will probably be
the remote Alias Mailbox user. Perhaps the person is visiting your
company and wants to check their messages without calling their own
mailbox at their company.
To call a Network
Mailbox from an
extension
To call a Network
Mailbox from outside
the company
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1. Get intercom dial tone, dial VM master ext.
●
You hear: Please enter your
mailbox number.
2. Dial Network Mailbox Number.
●
If your mailbox has a security code,
you hear: Please enter your security
code.
3. Dial security code (if required).
1. Dial NVM-Series phone number.
2. Wait for company greeting, press log-on
code (by default it's #).
●
You hear: Please enter your
mailbox number.
3. Dial Network Mailbox number.
●
If the mailbox has a security code, you
hear: Please enter your security code.
4. Dial security code (if required).
About Your Incoming Call Options
NVM-Series can handle your incoming callers in a variety of ways.
About Call Announcing
With Call Announcing, the Automated Attendant can let you know who
is calling. For more information, see Using the Call Announcing Option
on page 58.
About Call Queuing
With Call Queuing, NVM-Series lets your Automated Attendant callers
queue ("wait in line") for your extension when you are busy on a call.
It works like this:
■ When you are busy on a call, NVM-Series says this to an incoming caller:
●
Extension X X X (or your recorded name) is busy. To leave a
message, press 1. To wait for the extension to become available,
press 2. For other options, press 3.
■ If the caller presses 2, NVM-Series queues the caller.
■ When you hang up your call, NVM-Series puts the first waiting
call through.
■ Callers choosing to abandon the wait have these options: they can
leave you a message, return to the Automated Attendant, or hang up.
If you would like your Automated Attendant callers to have this
queuing option, see your System Administrator.
Notes: (1) NVM-Series will not queue callers if the required number of
idle Voice Mail ports is not available. NVM-Series activates
Call Waiting instead, if Call Waiting is on (see also page 57).
(2) NVM-Series will not activate Call Queuing if your Mailbox
Greeting or Paging Message is on.
(3) Call Queuing does not apply to callers who dial your direct
line while it is forwarded to your mailbox.
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About Your Incoming Call Options
About Call Waiting
With Call Waiting, NVM-Series lets Automated Attendant callers send
a signal (beeps) to your extension while you are busy on a call. For
more information, see Using the Call Waiting Option.
About the Paging Message
If you record a Paging Message, NVM-Series uses it to page you
when a caller tries to reach you. NVM-Series first parks the caller at
your extension, then plays your Paging Message over a page zone in
your phone system. You can pick up the parked call from any extension by dialing the Personal Park Orbit code for your extension (which
is usually: ❋, then your extension number). APaging Message is very
useful if you are frequently away from your desk.
NVM-Series will park and page for two types of callers: Automated
Attendant callers and callers who dial your direct line while it is forwarded to your mailbox using code 1. Code 1 forwards unanswered
ringing calls (see Forwarding Calls to Your Mailbox).
NVM-Series handles callers one way if your Paging Message is on
and another way if it is off. More specifically:
■ If your Paging Message is on, Automated Attendant calls will not
ring your phone. NVM-Series immediately parks the caller at your
extension and pages you. (This does not apply to direct line callers.
Only the "off" option applies.)
■ If your Paging Message is off, an Automated Attendant call or a
direct line call rings your extension as usual. If you do not answer
after a certain number of rings, NVM-Series gives the caller the
paging option. The caller hears:
●
To leave a message, press 1. To have the person paged, press 2.
For other options press 3.
The caller can press 1 to leave a message, 2 to park and page, or 3
to reroute their call. Automated Attendant callers who press 3 return
to the Automated Attendant. Direct line callers who press 3 can be
rerouted whichever way you choose. It depends on how you Next
Call Routing Mailbox is programmed. (See the System Administrator.)
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About Your Incoming Call Options
About the Paging Message (cont'd)
■ The Paging Message itself is simply a message you record to page
yourself. For example, John Smith should record a Paging Message
something like this:
●
John Smith. You have a call parked at your extension.
NVM-Series is initially set up to page the All Call Page Zone. To have
NVM-Series page a different zone, see your System Administrator.
Notes: (1) If Auto Attendant Do Not Disturb is on, NVM-Series will not
page you. For information on Auto Attendant Do Not Disturb,
see Recording a Mailbox Greeting.
(2) If you do not want NVM-Series to page you, be sure to erase
your Paging Message.
To work with a
PaGing message
1. Call your mailbox (see page 6).
2. Press PG (74).
3. Follow the voice prompts.
●
To hear the Recording Options while
recording, press zero.
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About Your Incoming Call Options
About Caller ID
Caller ID identifies the telephone number of an incoming caller. This
enhances NVM-Series operation in a couple of ways (see below).
Caller ID and the Make Call Option
■ If an outside caller tries your extension and gets your Mailbox
Greeting, NVM-Series can ask the caller to identify (that is, enter)
their telephone number right after the greeting plays. (The caller
also has the option of not entering the number.)
■ Then, the caller can leave a message. If they enter their number, you
will be able to press MC (Make Call) during their message to make
a return call to them without exiting your mailbox.
■ In order for this feature to work, your Mailbox Greeting must be
recorded (see Recording a Mailbox Greeting in this guide) and your
mailbox must be programmed for the “Ask Caller’s Number” option
(see your System Administrator).
Caller ID Automatic Transfer
If your NVM-Series system has the Caller ID Automatic Transfer feature, NVM-Series can automatically transfer certain incoming calls to
your extension without sending them through the Automated
Attendant. That is, the caller will not have to listen to the Automated
Attendant Welcome Message and Instruction Menu nor will the caller
have to dial anything. The call will simply go to your extension.
This is handy if you get many calls from a particular customer or client.
You simply ask the System Administrator to enter their telephone
number into the NVM-Series system. Then, anytime NVM-Series
receives a call from that number, NVM-Series will automatically
transfer that call to your extension. Caller ID Automatic Transfer
requires that the connected telephone system have Caller ID installed.
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About Your Incoming Call Options
About Auto Attendant Do Not Disturb
Auto Attendant Do Not Disturb prevents Auto Attendant calls from
ringing your phone. Callers immediately hear your Mailbox Greeting
and can leave a message. For details, see Recording a Mailbox
Greeting & Auto Attendant Do Not Disturb on page 48.
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