NEC 28i, 384i System, 704i System, 124i Base System, 124i EXCPRU System System Manual

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Hotel/Motel Services

92000HMT06

507/40029/60012/10100

1. Introduction 2. Hotel/Motel Features

3. Programming the

Hotel/Motel Options

4. Setting Up Flexible

System Numbering

This manual has been developed by NEC America. It is intended for the use of its customers and service personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions for improving this manual would be appreciated. Forward your remarks to:

NEC America, Inc., Corporate Networks Group

4 Forest Parkway

Shelton, CT 06484

Attention: Manager, Technical Publications

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation with respect to, any of the equipment covered. This manual is subject to change without notice and NEC America has no obligation to provide any updates or corrections to this manual. Further, NEC America also reserves the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No representation is made that this manual is complete or accurate in all respects and NEC America shall not be liable for any errors or omissions. In no event shall NEC America be liable for any incidental or consequential damages in connection with the use of this manual. This document contains proprietary information that is protected by copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent of NEC America.

Printed in U.S.A.

Year 2000 Compliance

The 28i and 124i and their associated PC programming are unaffected by the date change to year 2000. The systems process the Leap Year correctly and do not require any additional upgrades or reprogramming. All versions of the 28i use a four-digit date code entry. The 124i prior to Base/EXCPRU software 4.04 uses a two digit date code entry (e.g. 00=2000). Base/EXCPRU software levels 4.04 and above use a four digit date code entry (e.g. 2000).

The 384i and 704i and their associated PC programming are unaffected by the date change to year 2000. The systems process the Leap Year correctly and do not require any additional upgrades or reprogramming. With software 3.07.24 and above, the systems use a four-digit date code entry (e.g., 2000). Previous versions use a two-digit date code entry (e.g., 00=2000).

Section 1

Introduction

System Software Requirements

28i System

(no PMS) - 6.00.04 or higher

124i Base System

(no PMS) - 6.00.04 or higher

124i EXCPRU System - 6.00.04 or higher 124i Enhanced System - 1.00.00 or higher 384i System - 4.00.11 or higher 704i System - 1.00.00 or higher

In this section . . . Page

Comprehensive Hotel/Motel Features . . .1-3

Wake Up Call . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Single Digit Dialing . . . . . . . . . . . . . . . . . . . 1-3

Message Waiting. . . . . . . . . . . . . . . . . . . . . . 1-4

Room to Room Call Restriction . . . . . . . . . . 1-4

Toll Restriction (When Checked In). . . . . . . 1-4

Room Status . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Room Status Printouts . . . . . . . . . . . . . . . . . 1-4

DSS Console Monitoring . . . . . . . . . . . . . . . 1-5

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . 1-5

Flexible Numbering Plan . . . . . . . . . . . . . . . 1-5

PMS Integration . . . . . . . . . . . . . . . . . . . . . . 1-5

1-1

1. Introduction

1-2

Comprehensive Hotel/Motel Features . . .

Providing service and convenience

for your guests . . .

With economy and efficiency for you . . .

Your i-Series telephone system provides comprehensive Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service. Hotel/Motel feature include:

Wake Up Call

Wake Up Call is like having an alarm clock in each room — with some unique advantages:

●

Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups for them.

●

You can view the status of all your system’s Wake Up Calls from your DSS Console.

●

Unanswered Wake Up Calls can automatically call the operator and print on the Room Status Printout report.

●

Use Wake Up Call as a meeting reminder (e.g., for convention attendees).

Single Digit Dialing

Single Digit Dialing gives your guests one-touch access to your important Hotel/Motel services. They can just lift the handset and press a single key for:

●

Extensions such as the front desk, reservation services, housekeeping or the maitre d' of your restaurant.

●

Feature Access Codes for one button access to selected features and outside lines

●

Voice Mail, so your guests can leave requests even when your service providers are unavailable.

●

A Department Calling Group

A Department Calling Group, allowing, for example, your guests to reach the first available agent in your reservation desk group.

1-3

1. Introduction

Message Waiting

If you call a guest while they are away from their room, leave them a Message Waiting. When the guest returns, they will see the lamp on their phone flashing and can automatically call you back. You can use Message Waiting when you have parcels for a guest dropped off at your front desk. Don’t keep redialing the guest if they are not in –— just send them a Message Waiting. (Your DSS Console can show all the rooms that have messages waiting.)

Room to Room Calling Restriction

Prevent guests in one room from calling guests in another — a handy feature for guests that want to maintain their privacy. If you need to, you can always allow inter-room calling (e.g., for families or groups that have separate rooms).

Toll Restriction (When Checked In)

Control your guest’s long distance dialing automatically when they check in. Use this feature to set up two different Toll Restriction modes. The first mode is for you and your staff when the room is checked out. The second mode is for your guests when they check in. You may want to restrict the outside numbers guests can dial, but allow your staff to call vendors and suppliers.

Room Status

Your phone and DSS Console can set and monitor the status of all your guest rooms: Checked In, Checked Out, Maid Required and Maid in Room. Maximize room usage by coordinating your cleaning staff and reservation desk. For example, you can dial simple codes to set a room’s status. And, just press STATUS on your console to see the status of all your rooms at a single glance.

Room Status Printouts

The Room Status Printouts give you a concise overview of the status of all your guest rooms at a glance. The printouts provide up to the minute reports showing Room Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. If your cleaning staff needs to know which room s to clean up, for example, just print out the report showing Room Status.

1-4

DSS Console Monitoring

Your DSS Console provides unique one-touch room monitoring capabilities. Just press a button on your DSS Console to check a room’s status. Or, see at a glance which rooms have Wake Up Calls set or messages waiting. In addition, you can still use your console for business mode features.

Do Not Disturb

A guest can activate DND any time they need privacy (for example, if they need to work uninterrupted). Do Not Disturb (DND) blocks the room telephone’s incoming calls and Paging announcements.

Flexible Numbering Plan

To simplify dialing guests and services in your facility, customize your system to have room numbers match each phone’s extension number. For example, if the rooms on the first floor are numbered 100-120, the corresponding room extensions can also be 100-120.

PMS Integration

Your 124i EXCPRU, 124i Enhanced, 384i or 704i telephone system and third-party Property Management (PMS) System can work together to provide fully integrated lodging facility management. PMS Integration can automate check-in, check-out, room status and room Toll Restriction.

This feature is not currently available for 28i or 124i Base systems.

1-5

1. Introduction

– For Your Notes –

1-6

Section 2

Hotel/Motel Features

Start-Up Programming

For all hotel telephones (including supervisor’s stations): In 1021 - Hotel Mode Setup, enter 1 for each Hotel/Motel

extension port. This automatically designates the extension for Hotel/Motel operation.

In this section . . . Page

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . 2-2

DSS Console Monitoring . . . . . . . . . . . . . 2-5

Flexible Numbering Plan (See Section 4)

Message Waiting . . . . . . . . . . . . . . . . . . . . 2-8

PMS Integration . . . . . . . . . . . . . . . . . . .2-11

PMS Integration Messages . . . . . . . . . . . . . 2-11

Alarm Displays . . . . . . . . . . . . . . . . . . . . . . 2-12

Auto Room Scan. . . . . . . . . . . . . . . . . . . . . 2-13

Enhanced DSS Operation (“Fast Check-in”)2-14

Flexible Check-in Messaging . . . . . . . . . . . 2-14

Flexible Message Timing . . . . . . . . . . . . . . 2-14

PMS Port Monitoring . . . . . . . . . . . . . . . . . 2-14

Toll Restriction Conversion . . . . . . . . . . . . 2-14

Hardware and Software Requirements . . . . 2-15

Using PMS Integration Features. . . . . . . . . 2-15

Setting Up PMS Integration . . . . . . . . . . . . 2-17

Room Status . . . . . . . . . . . . . . . . . . . . . . 2-28

Room Status Printouts . . . . . . . . . . . . . . 2-33

Room to Room Call Restriction . . . . . . 2-38

Single Digit Dialing . . . . . . . . . . . . . . . . 2-40

Toll Restriction (When Checked In) . . . 2-42

Wake Up Call . . . . . . . . . . . . . . . . . . . . . 2-46

2-1

2. Hotel/Motel Features

Do Not Disturb

2-2

2. Hotel/Motel Features

Do Not Disturb (DND) blocks a telephone’s incoming calls and Paging announcements. A guest can activate DND any time they need privacy (for example, if they need to work uninterrupted). Once a guest activates Do Not Disturb, they can still place calls and dial other hotel/motel services from their room telephone. Callers to the DND extension hear error tone or the voice prompt, “Please do not disturb” (if installed).

Supervisor’s stations can remotely activate and cancel Do Not Disturb for room telephones. If you allow room telephones to activate DND, you should also allow supervisor stations to remotely activate and cancel. Checking out a guest will also deactivate their phone’s Do Not Disturb.

When first installed . . .

●

Do Not Disturb is disabled.

Using Do Not Disturb

To enable DND at a room telephone:

1. Lift handset.

2. Dial 127.

You hear confirmation tone after you dial the code.

3. Hang up.

The supervisor’s station can still call the extension by using

the business mode feature Do Not Disturb Override.

To cancel DND at a room telephone phone:

1. Lift handset.

You hear stutter dial tone when you lift the handset.

2. Dial 128.

You hear confirmation tone.

3. Hang up.

When you want privacy, use Do Not Disturb to block your incoming calls.

Do Not Disturb

2-3

2. Hotel/Motel Features

To enable DND for another room telephone:

Normally, only the supervisor’s station has this capability.

1. Lift handset.

2. Dial 129.

3. Dial the number of the extension for which you want to enable DND.

You hear confirmation tone.

4. Hang up.

To cancel DND enabled at another room telephone:

Normally, only the supervisor’s station has this capability.

1. Lift handset.

2. Dial 130.

3. Dial the number of the extension for which you want to disable DND.

You hear confirmation tone.

4. Hang up.

Setting Up Do No Disturb

In 0406 Item 118, enter 0

to prevent guest from

enabling Hotel DND for

their room telephone.

In 0406 Item 109, enter 0 to

prevent telephone from enabling Hotel DND for

another room telephone.

Start

In 0406 item 12, enter

0 to disable business

mode DND.

Should guest be

No Yes

able to enable

Hotel DND at their

room telephone?

Should telephone

be allowed to

enable Hotel DND

for another room

telephone?

In 1005, assign Class of

Service to extensions.

In 0406 Item 118, enter

1 to allow guest to

enable Hotel DND at

their room telephone.

In 0406 Item 109, enter 1

to allow telephone to

enable Hotel DND for

another room telephone.

Stop

Do Not Disturb

2-4

2. Hotel/Motel Features

Setting Up Do Not Disturb (cont’d)

For your reference . . .

➢ 0406, COS Options - Item 109: Hotel DND Set (Other Phone)

Use this option to enable (1) or disable (0) an extension’s ability to set Hotel DND for another extension. Normally, only the supervisor’s station would have this option enabled.

➢ 0406, COS Options - Item 118: Hotel DND Set (Own Phone)

Use this option to enable (1) or disable (0) an extension’s ability to set Hotel DND for itself. If your guests should be able to turn DND on and off, be sure to enable this option.

➢ 1005 - Class of Service

Assign Class of Service to extensions.

DSS Console Monitoring

The DSS Console provides the supervisor’s station with unique onetouch room monitoring capabilities. Instead of relying on an elaborate off-line tracking system, the supervisor can just press a button on their DSS Console to see:

●

Room telephones with messages waiting

●

Room telephones that have Wake Up Calls set or missed.

●

The status of each room(Checked In, Checked Out, Maid Required or Maid in Room) and ready to inspect

The DSS Console also gives the supervisor’s station the full complement of business mode DSS Console features, including:

●

One-button calling to extensions, Door Boxes and outside lines

●

Busy Lamp Field (BLF) for extensions and Door Boxes

●

Night Service Mode switching

●

DSS Console Alternate Answer Activation

●

One-button access to Service Codes and Programmable Feature Key codes

When first installed . . .

●

DSS Consoles are not assigned. Refer to Setting Up DSS Console Monitoring after plugging in the console.

2-5

2. Hotel/Motel Features

With a single press, see who has messages and Wake-Up Calls – and even their room’s status.

DSS Console Monitoring

2-6

2. Hotel/Motel Features

Using DSS Console Monitoring

To check which room telephones have Messages Waiting:

1. Without lifting the handset, press MESSAGE (PAGE).

If the DSS Key is The guest has

ON A Message Waiting

OFF No messages

To check which room telephones have Wake Up Calls set:

1. Without lifting the handset, press WAKE UP (GROUP).

If the DSS Key is The guest has

ON A Wake Up Call set

OFF No Wake Up Call set

FAST FLASH Wake Up Call missed

To view the Check Out Status of a room:

1. Without lifting the handset, press STATUS (DOOR).

If the DSS Key is The room’s status is

ON Checked In and Clean

OFF Checked Out (Clean and Available)

SLOW FLASH Maid Required

SLOW WINK Maid in Room FAST FLASH Inspect

920 - 110d

314256789

Alternate

Answering Key

Night

Service Keys

ON=Message Waiting OFF=No Messages

MESSAGE WAKE UP

ON=Wake Up Call Set OFF=No Wake Up Call FAST FLASH=Wake Up

Call Missed

ON=Checked In and Clean OFF=Checked Out

SLOW FLASH=Maid Required SLOW WINK=Maid In Room FAST FLASH=Inspect

2nd 100 Extensions

1st 100 Extensions

STATUS

(clean and available)

DSS Console Monitoring

Setting Up DSS Console Monitoring

For your reference . . . ➢ Program 0309 - DSS Console Operating Mode

Enter 3 for this option to set all of the system’s DSS Consoles for Hotel/Motel operation. This redefines each console’s keys as follows:

This key in Has this function in

Business Mode Hotel/Motel Mode

PAGE MESSAGE (Message Waiting) GROUP WAKE UP (Wake Up Calls) DOOR STATUS (Room Status)

➢ Program 1101 - DSS Console Extension Assignment

For the DSS Console Number you are programming (1-4 in 28i/124i, 1-8 in 384i, 1-16 in 704i), enter the number of the extension port into which the console is plugged. Remember, each extension/DSS Console combination is called a Console Number. Each Console Number can have up to four physical DSS Consoles. Refer to Direct Station Selection (DSS) Console in your system’s Software Manual for additional details.

➢ Program 1102 - DSS Console Key Range

On the 384i and 704i systems only, set the range of the DSS Console’s keys (1 = extension ports 001-200, 2 = ports 201-400, 3 = ports 401-600). Each Console Number (1-8 in 384i, 1-16 in 704i) can have up to four consoles installed. Each installed console is called a Connection Number. For example, a Console Number with two consoles installed has Connection Numbers 1 and 2. Refer to Direct Station Selection (DSS) Console in your system’s Software Manual for more.

2-7

2. Hotel/Motel Features

Stop

Yes

Start

Does extension

have a DSS

Console?

In 1101, assign the

DSS Console to the

extension port into

which it is plugged.

In 1102, assign the

key range for each

DSS Console.

In 0309, enter 3 to

switch all installed DSS

Consoles into the Hotel/

Motel mode.

Stop

Message Waiting

2-8

2. Hotel/Motel Features

If you call a guest and they are away from their room, leave them a Message Waiting for a return call. When the guest returns, they will see the lamp on their phone flashing. To return the message, the guest just goes to the phone and dials the Message Waiting code. The system then automatically places a call to the extension that initially left the message.

Use Message Waiting when you have mail, parcels or other packages for a guest dropped off at your front desk. Instead of constantly redialing the room hoping to find the guest in, just send them a Message Waiting. In that way, you’ll be sure to get a return call as soon as the guest arrives.

Note: In order to light the Message Waiting lamps in single line room

telephones, your system must have an Analog Message Waiting PCB

When first installed . . .

●

Any telephone can leave a Message Waiting at any other telephone.

Using Message Waiting

To leave a Message Waiting:

Normally, only the supervisor’s station would have this

capability.

1. Call the room telephone.

2. Dial 0.

You hear confirmation tones. The Message Waiting lamp on the telephone your called

flashes.

3. Hang up.

While a guest is out, leave a message waiting so they can automatically call you when they return.

Message Waiting

Using Message Waiting (cont’d)

If you want to cancel the message you just left, lift the handset and dial 873. If you know the number of the extension at which you left the message, dial 871 and that extension’s number instead.

To Leave a Message Waiting Without First Calling the Extension:

The supervisor’s station is typically the only phone with this capability.

1. Lift the handset.

2. Dial 126.

3. Dial the number of the room telephone at which you want to leave the message waiting.

You hear confirmation tones.

To answer a Message Waiting left at your phone:

Your Message Waiting lamp flashes when you have a

message.

1. Lift the handset.

Listen for dial tone.

2. Dial *0.

You will automatically call the extension that left you a

message.

Setting Up Message Waiting

2-9

2. Hotel/Motel Features

In 0406 Item 15,

enter 0.

Should extension

be able to leave a

Message Waiting?

In 1005, assign

Class of Service

to extensions.

Start

Stop

YesNo

In 0406 Item 15,

enter 1.

Message Waiting

2-10

2. Hotel/Motel Features

Setting Up Message Waiting (cont’d)

For your reference . . . ➢ Program 0406, COS Options, Item 15: Message Waiting

Use this option to enable (1) or disable (0) an extension’s ability to leave a Message Waiting. Normally, only the supervisor’s station would have this option enabled.

➢ Program 1005 - Class of Service

Assign Class of Service to extensions.

PMS Integration

With Property Management System (PMS) Integration, your 124i EXCPRU or 384i telephone system and third-party PMS system work together to provide fully integrated lodging facility management. Through the exchange of room status and guest services messages, PMS Integration automates many lodging management tasks such as check-in, check-out, room status and room Toll Restriction. PMS Integration enhances your facility management with the following features:

This feature is not currently available for the 28i or 124i Base system.

When first installed . . .

●

PMSi is not set up.

PMS Integration Messages

There are six types of messages decoded and processed by the PMS and telephone system:

●

Check-in/Check-out

When a guest is checked-in or checked-out at the PMS reservation terminal, the PMS system will send a message to the phone system to change the room’s status.

●

Check-in Messages with Guest Information

When a guest is checked-in at the PMS reservation terminal, the PMS system can send a check-in message that includes additional information about the guest.This information can include the guest’s name, company and additional comments.

●

Six Types of PMS Integration Messages

●

Alarm Displays

●

Auto Room Scan

●

Enhanced DSS Operation (Fast Check-in)

●

Flexible Check-in Messaging

●

Flexible Message Timing

●

PMS Port Monitoring

●

Toll Restriction Conversion/Control

2-11

2. Hotel/Motel Features

Use your phone system as the cornerstone of a fully integrated lodging management system.

PMS Integration

2-12

2. Hotel/Motel Features

Only the PMS system can send this type of message. This

message is currently not used.

●

Do Not Disturb

A guest can enable and disable Do Not Disturb for their room telephone. In addition, a hotel/motel employee with a keyset can enable and disable Do Not Disturb for a specific room telephone.

●

Edit (Directory Information)

This message allows the PMS system to update the name stored in the phone system for the room telephone.

Only the PMS system can send this type of message. This

message is currently not used.

●

Room Houskeeping Status

The Room Status message updates the house cleaning status of a room telephone (i.e., Maid Required or Maid in Room). This message operates independently from the Check-in/Check-out message.

This message can be sent or received by either the phone

system or the PMS system.

●

Room to Room Call Restriction

To control inter-room guest calling, a hotel/motel employee with a keyset can enable and disable room-to-room calling.

●

Message Waiting

The Message Waiting message updates the Message Waiting status of a room telephone. When sent from the phone system to the PMS system, the message updates the phone’s Message Waiting status in the PMS database. When sent from the PMS system to the phone system, it updates the Message Waiting status of the room telephone.

This message can be sent or received by either the phone

system or the PMS system.

●

Station Toll Restriction

PMS Integration uses this message to change to the Toll Restriction Level of a room telephone that is checked in. It perma- nently overrides the Toll Restriction (When Checked In) setting. Refer to the Toll Restriction (When Checked In) feature for more on how this override affects your system.

This message does not affect the Toll Restriction Level of an

extension that is checked out.

Note: For additional information on PMS messaging, refer to the

124i/384i Property Management Interface Specification (002-069-**).

Alarm Displays

You can designate which telephone displays PMS alarm messages. This is usually the system’s attendant or hotel system supervisor. The chart below describes the available PMS alarm messages.

PMS Integration

PMS Alarm Messages

Message Description

PMS LINK NOW ONLINE The PMS link is available (i.e., the

phone system and PMS system are successfully communicating).

PMS INITIAL STARTED The phone system has sent an

Initialization Request (RQINZ) message to the PMS and is waiting for a response. Initialization transfers the PMS database to the phone system.

PMS INITIAL FINISHED The database initialization

sequence has completed.

PMS LINK NOW OFFLINE PMS messaging has stopped and

the phone system and PMS system are no longer communicating.

NO LINE TEST ACK PMS After the phone system initiates a

linetest message, the PMS system is not answering with an ACK response.

NO ACK SIGNAL FM:PMS During messaging, the PMS sys-

tem is not sending an ACK response after receiving a message from the phone system.

BAD FUNCTION FM:PMS The PMS system has sent an

improper command.

BAD STATUS The PMS system has sent an

improper status code for a room telephone.

BAD STATION The PMS system has sent a mes-

sage for an extension that does not exist or is not functioning.

CHECKOUT WITH MSG A room telephone has been

checked-out with an unanswered Message Waiting.

CHECKOUT WITH WAKEUP A room telephone has been

checked out with an unanswered Wake Up Call.

CHECKOUT W MSG&WAKE A room telephone has been

checked out with both an unanswered Wake Up Call and Message Waiting.

Auto Room Scan

With Auto Room Scan enabled, the phone system automatically scans all checked-in rooms at 3:00 AM and changes their house keeping status to maid required. The phone system then sends the new house keeping status to the PMS system. Auto Room Scan streamlines staff scheduling each morning since the phone system and PMS system always have an updated record of the rooms that need attention.

2-13

2. Hotel/Motel Features

PMS Integration

2-14

2. Hotel/Motel Features

Enhanced DSS Operation (“Fast Check-in”)

The phone system provides enhanced integration between a supervisor telephone’s One Touch Keys and the DSS Console. This simplifies frequently-used facility management features like Check-in, Message Waiting, Room Call Restriction and Wake Up Calls. For example, to check a room out the supervisor can just:

●

Press STATUS on the DSS Console to enable the room status mode.

●

Press a One-Touch Key on the phone programmed for Check-in.

●

Press the room telephone’s DSS Key. The room is automatically checked in and the DSS Console LED shows the updated check-in status.

Refer to the DSS Console Monitoring feature for additional details on setting up consoles for Hotel/Motel operation.

Flexible Check-in Messaging

When the phone system changes the Check-in status of a room telephone, it can optionally send a Room Status (STS) or Check-in Status (CHK) message to the PMS system. Check the requirements of the PMS system to see which message type you should use.

Flexible Message Timing

To accommodate the varying response times of different third-party PMS systems, the phone system provides four programmable messaging timers: PMS Enquiry Time, PMS Message Time, PMS “Are You There” Time, and Message Duration Time. These timers set the required response times and retries for specific messages. To ensure reliable messaging (and minimize message errors), set these timers to meet the requirements of the connected PMS system.

PMS Port Monitoring

Take advantage of PMS Port Monitoring by connecting the PMS port to a 32-Button Display or Super Display telephone with a DCI Module. When the telephone has a programmed data key:

●

The data key is ON when the PMS is on line.

●

The data key is OFF and the display shows “PMS LINK NOW OFFLINE” when the PMS is off line.

PMS Port monitoring is not available with 3-DCI Units.

Toll Restriction Conversion

Toll Restriction Conversion allows the PMS system or supervisor to change the dialing (toll) restriction of any checked-in room telephone. This allows the PMS system or supervisor to tailor outgoing dialing capabilities for each room telephone anytime during the guest’s stay. This dialing control overrides the automatic Toll Restriction (When Checked In) setting until the room is checked out, at which point the Toll Restriction is reset to the previously programmed setting.

PMS Integration

Hardware and Software Requirements

PMS Integration Requires:

●

384i System Software with PMS Support

●

A third-party PMS System compatible with Nitsuko’s 124i/384i Property Management Interface Specification (002-069-**).

●

A DCI Port for connecting to the PMS System. This can be a Super Display or 32-Button Display Telephone with a DCI Module or a 3-DCI Module.

●

An LAPB PCB (P/N 92156).

Using PMS Integration Features

Enhanced DSS Operation (“Fast Check-in”)

To use One-Touch Keys to speed up Check-in, Do Not Disturb, Message Waiting, Room Call Restriction and Wake Up Calls:

1. Program One-Touch Keys for abbreviated access to Hotel/Motel features.

For one-touch Check-in, set up a One-Touch Key with code

138. For example:

- Lift handset and dial 855.

- Press the One-Touch Key you want to program.

- Enter the key data (e.g., 138) and press HOLD.

- Enter the key’s descriptive name and press HOLD.

2. Press EXT., MESSAGE, WAKE UP or STATUS on the DSS Console to enable the mode corresponding to your one-touch entry.

For one-touch Check-in, press STATUS.

3. Press a One-Touch Key for the Hotel feature you want to use.

For one-touch Check-in, press the key set up with code 138.

4. Press the room telephone’s DSS key.

To check in room 319, press the DSS Console key for room

319. The DSS key for extension 319 will light steadily.

One-Touch Key Codes for Enhanced DSS Operation

You can store the codes in the table below under One-Touch Keys for Enhanced DSS Operation.

Abbreviated Operation

One-Touch Key + DSS Mode Key + Option (if any) + Extension’s DSS

Key

Store this And use this DSS

For this feature Code Console Mode Key

Do Not Disturb (Enable) 129 EXT. 1 or 2 Do Not Disturb (Disable) 130 EXT. 1 or 2 Message Waiting (Left) 126 MESSAGE Room Status (Check-in) 138 STATUS Room Status (Check-out) 139 STATUS Room Status (Maid Required) 140 STATUS + 2 Room Status (Maid in Room) 140 STATUS + 3

2-15

2. Hotel/Motel Features

PMS Integration

2-16

2. Hotel/Motel Features

Store this And use this DSS

For this feature Code Console Mode Key

Room to Room Call Restriction 136 Any DSS Mode Key Toll Restriction 137 Any DSS Mode Key + Toll

Level

(When Checked In)

Toll Restriction Conversion 166 Any DSS Mode Key + Toll

Level

Wake Up Call (Set) 133 WAKE UP Wake Up Call 134 WAKE UP

This setting temporarily overrides Toll Restriction (When Checked In). See Toll Restriction Conversion on the previous page for more.

PMS Port Monitoring

To activate the PMS port (from the 32-Button or Super Display telephone with the DCI Module):

1. Lift the handset.

2. Dial 880.

You hear confirmation tone and your data key (code 1029)

lights.

To deactivate the PMS port (from a 32-Button or Super Display telephone with the PMS DCI Module):

1. Lift the handset and dial 884. OR

Press the illuminated data key.

Your data key (code 1029) goes out. You see: PMS LINK

NOW OFFLINE.

Toll Restriction Conversion

To change the Toll Restriction level of a checked in room:

1. Lift the handset and dial 166.

2. Dial the number of the room telephone you want to change.

3. Dial the Station Restriction Code (0-3).

See “Setting Up PMS Integration” below for details on associating toll levels with Station Restriction Codes. The entry you make in this step overrides the the Toll Restriction (When Checked In) setting in Program 1022 until the room is checked out, at which point the Toll Restriction is reset to the previously programmed setting.

PMS Integration

Setting Up PMS Integration

Basic PMS Setup

2-17

2. Hotel/Motel Features

Start

Stop

Do you want to

No Yes

Yes

connect your phone

system to a third-

party PMS system?

In 2801, for Modem No. enter 1.

For DCI No. , enter the software

port number of the DCI connected

to the PMS system.

Is the DCI port used

for PMS set up in

programming?

No`

In 1201 register 65, set

parameters to match

settings of connected PMS.

In 1202, assign port type and subtype for DCI port

used for PMS.

!! Initialize DCI port

used for PMS !!

Use program 1206 or

Service Code 880.

Make sure your

system has an LAPB

PCB installed.

In 2802, be sure the PMS system

is assigned to the same Tenant

Group as the Hotel mode

telephones.

In 1201 register 66, set

RTS to disabled (1), DTR

and CD to on (0) and

disable flow control (0).

In 1203, be sure PMS DCI and

Hotel mode telephones are in

same Tenant Group.

Stop

PMS Integration

2-18

2. Hotel/Motel Features

Setting Up PMS Integration (cont’d)

Alarm Displays

Start

Do you want the

supervisor or

operator to receive

alarm displays?

Supervisor

In 1105, remove the

operator assignment

(by entering 0).

In 0011, assign the

supervisor's extension

as the alarm display

telephone.

Stop

Operator

In 1105, assign the operator extension

(normally 301).

PMS Integration

Setting Up PMS Integration (cont’d)

Auto Room Scan

2-19

2. Hotel/Motel Features

Start

Should the phone system

automatically change all

checked-in rooms to Maid

Required at 3:00AM?

In 2803 Item 1,

enter 0.

Yes

In 2803 Item 1,

enter 1.

Stop

PMS Integration

2-20

2. Hotel/Motel Features

Setting Up PMS Integration (cont’d)

Flexible Check-in Messaging

Start

When the phone system

changes the room check-in

status, should it send an STS

or CHK message to the PMS?

CHK

(Check-in Status)

In 2803 Item 2,

enter 1.

STS

(Room Status)

In 2803 Item 2,

enter 0.

Stop

PMS Integration

Setting Up PMS Integration (cont’d)

Flexible Message Timing

2-21

2. Hotel/Motel Features

Start

In 2805 Item 1, consider

shortening the PMS

Enquire Time to

decrease the messaging

setup time.

In 2805 Item 2, consider

shortening the PMS

Message Time to

decrease the message

response time.

In 2805 Item 3,

shorten the Are

You Ther e Time .

In 2805 Item 4, lengthen

the time the system waits for the End of Message character.

Phone

System

Responds

Slowly

Not Often

Enough

does the phone system

responses or are rooms not

showing as being checked in?

Yes

Is the PMS system or

phone system

responding too slowly?

OK As Is

During quiet periods,

check the status of the

PMS too often or not

often enough?

OK As Is

Is the PMS not seeing

PMS

Responds

Slowly

Too

Often

In 2805 Item 1, lengthen

the PMS Enquire Time

to give the PMS system

more time to set up for

messaging.

In 2805 Item 2, lengthen the PMS Message Time

to give the PMS system more time to respond to

messages.

In 2805 Item 3, lengthen the Are You There Time .

Stop

PMS Integration

2-22

2. Hotel/Motel Features

Setting Up PMS Integration (cont’d)

PMS Port Monitoring

Start

Is the PMS System connected to a DCI Module or

3DCI Unit?

You can also use

Service Code 851 to

assign a data key.

DCI Module

From the DCI

Module's

telephone, do you

want PMS Port

Monitoring?

Yes

In 1006, assign a

data key (code

1029).

Stop

3DCI Module

PMS Integration

Setting Up PMS Integration (cont’d)

Toll Restriction Conversion

2-23

2. Hotel/Motel Features

Start

In 0419 Item 5, enter 0

to prevent extensions

with this COS from

setting the PMS

Restriction Level.

Should supervisor be able to use Toll

Restriction

Conversion?

In 2804, set up the

PMS Restriction Level

Conversion Table.

Review your Toll Restriction

setup and double-check the

settings in Programs 0701,

0702 and 1004.

In 1005, assign

Class of Service

to extensions.

Stop

In 0419 Item 5, enter 1

YesNo

PMS Restriction Level Conversion

temporarily overrides the Toll

Restriction (When Checked-in

setting in Program 1022).

to allow extensions with this COS to set

the PMS Restriction

In 0514 Item 56, assign the PMS Restriction Level

Code (e.g., 166).

Level.

PMS Integration

2-24

2. Hotel/Motel Features

Setting Up PMS Integration (cont’d)

For your reference . . . ➢ 0011 - Alarm Display Telephone

Assign the extension that should receive PMS and other alarms if the system does not have an operator’s extension assigned in Program 1105.

➢ 0419 - COS Options (Part B), Item 5: PMS Restriction Level

Use this option to enable (1) or disable (0) a supervisor extension’s ability to set the PMS Restriction Level for a room telephone.

➢ 0514 - Service Code Setup (Part B) Item 56: PMS Restriction

Level Code

Use this option to set the service code supervisor’s can dial to change a room telephone’s PMS Restriction Level.

➢ 0701 - Toll Restriction Class

Review the settings in this option when setting up the PMS Restriction Level Conversion Table in Program 2804. For each Toll Restriction Class assigned to an extension in Program 1004, enable or disable the different Toll Restriction Tables set up in Program 0702. The conversion table in Program 2804 uses these assignments. Refer to the Software Manual for additional information on Program 0701.

➢ 0702 - Toll Restriction Tables

Review the settings in this option when setting up the PMS Restriction Level Conversion Table in Program 2804. Use Program 0702 to set up the various Toll Restriction Tables and options. Once set up, you assign the tables and options to Toll Restriction Classes in Program 0701. Refer to the Software Manual for additional information on Program 0701.

➢ 1004 - Toll Restriction Class Assignment

The assignment you make in this option affects the Toll Restriction status of a room telephone when it is not checked in. It has no affect on the PMS Restriction Level Conversion Table in Program 2804. Refer to the Software Manual for additional information on Program 1004.

➢ 1005 - Class of Service

Assign Class of Service to extensions.

!! Important !!

After programming the PMS options and starting the PMS system, you must use Program 1206 to initialize the PMS DCI port. Optionally, you can dial Service Code 880 at the DCI telephone to initialize the PMS DCI port.

PMS Integration

Setting Up PMS Integration (cont’d)

For your reference (cont’d). . . ➢ 1105 - Operator’s Extension

The PMS alarm display messages normally appear on the operator extension assigned in this option. If no extension is assigned, the system uses the extension designated in Program 0011 above.

➢ 1201 - DCI Setup, Item 1: S-Registers

For the DCI subtype specified in Program 1202 below, make the following entries for Item 1 (S-Registers):

●

➢ 1202 - DCI Port Type

Use this option to assign the port type and subtype to the DCI software port used for PMS. If the PMS system provides a standard RS-232-C port, use DCI type 1. Make sure the DCI subtype setting in this program agrees with the choice you make in Program 1201 above. See Program 2801 below for the PMS DCI port assignment.

➢ 1203 - DCI Tenant Group

Be sure the PMS DCI is in the same Tenant Group and as the hotel mode telephones and the entry you make in Program 2802.

➢ 1206 - Initialize DCI

After programming the PMS options and starting the PMS system, you must use Program 1206 to initialize the DCI port. Optionally, you can dial Service Code 880 at the DCI telephone to initialize the DCI port.

➢ 1705 - Initialize DCI

Usin g he modem configuration defined in Program 1201, use this program to choose a configuration for a DCI. For each modem number (1-16), enter the DCI modem type you programmed in Program 1201.

➢ 2801 - PMS Setup

Use this option to assign an LAPBU PCB (P/N 92156) circuit and the DCI software port for PMS. You must have an LAPBU PCB installed to use PMS Integration features.

●

For the Modem No. (channel) prompt, enter 1. This designates the LAPBU PCB for PMS Integration.

●

For the DCI No. prompt, enter the software port number for the DCI port connected to the PMS system. You should not use the PMS DCI for SMDR or system reports.

➢ 2802 - PMS Tenant Assignment

Use this option to assign the PMS system to a Tenant Group (1-

4). Be sure to assign the PMS system and the Hotel mode telephones to the same Tenant Group.

2-25

2. Hotel/Motel Features

PMS Integration

2-26

2. Hotel/Motel Features

Setting Up PMS Integration (cont’d)

For your reference (cont’d). . . ➢ 2803 - PMS Hotel Options, Item 1: 3:00 AM Auto Room Scan

When you enable this option, at 3:00 AM each morning:

●

The phone system automatically changes the status of all checked in rooms to maid required.

●

After changing the room status, the system sends the required room status messages to the PMS system.➢ 2803 -

PMS Hotel Options, Item 2: Check-In Message Type

When you change the check-in or check-out status of a room telephone, the phone system can optionally send a Room Status (STS) or Check-in Status (CHK) message to the PMS system.

●

To have the phone system send a Room Status (STS) message when a room telephone’s check-in status changes, enter 0.

●

To have the phone system send a Check-In Status (CHK) message when a room telephone’s check-in status changes, enter 1.

➢ 2803 - PMS Hotel Options, Item 3: Clean Room Checkout

Normally the system will send Status 0 for a checked out room. When this option is set to ‘1’, a Status 4 (Inspection Required) is sent to the PMS allowing the room to be inspected before checking in another guest to the room.

➢ 2803 - PMS Hotel Options, Item 4: Send NAK for Receive

Message Timeout

When this option is set to ‘1’, a NAK (non-acknowledge) message is sent to the PMS when the EndOfMessage character is not received before the expiration of the Receive Message Timer (Program 2805, Item 4) allowing the message to be resent.

➢ 2804 - PMS Restriction Level Conversion Table

Use this option set up the PMS Toll Restriction Conversion Table. This table correlates the four Station Restriction Codes (0-

3) to Toll Restriction Levels (1-15) assigned in Program 0701. This conversion is important for two reasons:

●

The supervisor can dial a Service Code (set in Program 0514 Item 56) and a Station Restriction Code code (0-3) to change any checked-in room telephone’s Toll Restriction level. For example:

– Set Program 0514 Item 56 = 166. – Set Program 2804 code 0 = level 10. – From the supervisor’s telephone, dialing 166 + room tele-

phone number + 0 sets the room telephone’s Toll Restriction level to 10.

This temporarily overrides the setting in Program

1022.

PMS Integration

Setting Up PMS Integration (cont’d)

For your reference (cont’d). . .

●

The PMS system can send a Station Restriction message to change the Toll Restriction level of any checked-in room telephone. Like dialing from the supervisor’s phone, this

temporarily changes the setting in Program 1022. When using the temporary override, when the room is checked out, Program 1022 is restored to the Toll Restriction level corresponding to PMS Restriction code 0.

➢ 2805 - PMS Timers, Item 1: PMS Enquiry Time

To set up the PMS for messaging, the phone system sends an Enquiry (ENQ) command to the PMS and waits the PMS Enquiry Time for an Acknowledge (ACK) response. If there is no response, the phone system retries for the number of times specified in this option. If there is still no response, the phone system marks the PMS as Out of Service.

➢ 2805 - PMS Timers, Item 2: PMS Message Time

Each time the phone system sends a PMS message, it waits the PMS Message Time for an Acknowledge (ACK) response from the PMS. If there is no response, the phone system retries for the number of times specified in this option. If an ACK is still not received, the phone system marks the PMS as Out of Service.

➢ 2805 - PMS Timers, Item 3: PMS “Are You There” Time

If no PMS messages are exchanged for the “Are You There” time, the phone system sends an Areyouthere message to the PMS. If the PMS does not send an Acknowledge (ACK) response within the PMS Message Time, the phone system retries for the number of times specified in this option. If there is still no response, the phone system marks the PMS as Out of Service.

➢ 2805 - PMS Timers, Item 4: PMS Message Time

This timer starts when the Message Start character (STX) is received. If the End of Message character (ETX) is not received, the system has the option of ignoring the message or sending a Non-Acknowledge (NAK) signal to the PMS to have the message resent. (Program 2803, Item 4 must be set to ‘1’).

When messages are slowed by the NVM, increase this time.

2-27

2. Hotel/Motel Features

Room Status

2-28

2. Hotel/Motel Features

Use your phone and DSS Console to set and monitor the status of your guest rooms. Room Status helps you maximize room usage by coordinating your cleaning staff and reservation desk. Use simple codes to set a room’s status. And, just press STATUS on your console to see the status of all your rooms at a single glance. (See DSS Console Monitoring for more.)

There are four Room Status options:

Check-in Options

Check-in options override house cleaning options. Also, changing a room’s check-in status affects Toll Restriction (When Checked In).

●

Checked In

The guest has checked into the room.

This option is Room Clean on the Room Status Printout. Normally, only the front desk can use this option.

●

Checked Out

The room is clean, checked out and available for a new guest. All house cleaning is complete.

This option is Inspection Required on the Room Status Printout. Normally, only the front desk can use this option.

House Cleaning Options

●

Maid Required

The room is vacant, has been inspected and needs to be cleaned. The room is not checked out and available for a new guest.

This option is Maid Required

on the Room Status Printout.

●

Maid in Room

House cleaning is currently working in the room. The room is not checked out and available for a new guest.

This option is Maid in Room on the Room Status Printout.

When first installed . . .

●

Setting Room Status is disabled for all telephones.

Set and monitor the status of your guest rooms.

Room Status

Using Room Status

Check-in Options

To set a room as checked in:

Set a room as checked in as the guest registers at the front

desk.

1. Lift the handset.

2. Dial 138.

3. Dial the extension number of the room you want to check in.

You hear confirmation tone.

4. Hang up.

In the STATUS mode, the DSS Console key for the room is on.

To set a room as checked out:

Set a room as checked out after your guest checks out and the room is clean. You can set a room as checked out only if you have previously dialed 138 to check it in.

1 Lift the handset.

2. Dial 139.

3. Dial the extension number of the room you want to check out.

You hear confirmation tone.

4. Hang up.

In the STATUS mode, the DSS Console key for the room is off.

House Cleaning Options

To set a room’s house cleaning status from the room telephone:

Your cleaning staff can set the room’s status.

1 Lift the handset.

2. Dial 140.

3. Dial the room status code: 2 = Maid Required 3 = Maid in Room

You hear confirmation tone. Do not dial options other than 2

or 3.

4. Hang up.

In the STATUS mode, the DSS Console shows the room’s status: slow flash for Maid Required; fast flash for Maid in Room.

2-29

2. Hotel/Motel Features

Room Status

2-30

2. Hotel/Motel Features

To set a room’s status from another telephone:

The supervisor’s station should be the only telephone with

this capability.

1. Lift the handset.

2. Dial 141.

3. Dial the extension number of the room you want to set.

4. Dial the room status code: 2 = Maid Required 3 = Maid in Room

You hear confirmation tone. Do not dial options other than 2

or 3.

5. Hang up.

In the STATUS mode, the DSS Console shows the room’s status: slow flash for Maid Required; fast flash for Maid in Room.

Room Status

Setting Up Room Status

2-31

2. Hotel/Motel Features

In 0406 Item 113, enter 0.

In 0406 Item 114, enter 0.

In 0406 Item 115, enter 0.

Start

Should extension be able to enable the Check-in status for a

room telephone?

Should extension be

able to enable the

Check Out status for

a room telephone?

Should extension be

able to enable the

house cleaning status

for their own

telephone?

YesNo

In 0406 Item

113, enter 1.

In 0406 Item

114, enter 1.

In 0406 Item

115, enter 1.

In 0406 Item 116, enter 0.

Should extension be

able to enable the

house cleaning status

for another room

telephone?

In 1005, assign Class of

Service to extensions.

Stop

YesNo

In 0406 Item

116, enter 1.

Room Status

2-32

2. Hotel/Motel Features

Setting Up Room Status (cont’d)

For your reference . . . ➢ 0406, COS Options, Item 113: Hotel Check In Operation

Use this option to enable (1) or disable (0) an extension’s ability to set the check-in status of a room. Normally, only the supervisor’s station would have this option enabled.

➢ 0406, COS Options, Item 114: Hotel Check Out Operation

Use this option to enable (1) or disable (0) an extension’s ability to set the check-in status of a room. Normally, only the supervisor’s station would have this option enabled.

➢ 0406, COS Options, Item 115: Hotel Clean Room Set (Own

Phone)

Use this option to enable (1) or disable (0) an extension’s ability to change the house cleaning status of its own room (Service Code

140). If you enable this option, your cleaning staff can set a room’s status as they leave the room.

➢ 0406, COS Options, Item 116, Hotel Clean Room Status

(Other Phone)

Use this option to enable (1) or disable (0) an extension’s ability to change the house cleaning status of another room (Service Code 141). Normally, only the supervisor’s station would have this option enabled.

➢ 1005 - Class of Service

Assign Class of Service to extensions.

Room Status Printouts

Use the Room Status Printouts to get a concise overview of the status of your guest rooms at a glance. The printouts give you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. There are five separate reports available (shown below).

Room Status List (Option 1)

The Room Status List shows the status of each room. This gives you an overview of all your rooms in a single report. In the report below:

Room Clean . . . . . . . .lists all the Checked In rooms (311, 311 and

315).

Maid Required . . . . . .lists all the vacant rooms that need cleaning

(309).

Maid in Room . . . . . . .lists the rooms in which house cleaning is

currently working (317).

Inspection Required . .lists the rooms that are Checked Out

waiting to be cleaned up (313).

ROOM STATUS LIST 10/24/96 12:15 ROOM CLEAN

305 311 315

MAID REQUIRED

309

MAID IN ROOM

317

INSPECTION REQUIRED

313

2-33

2. Hotel/Motel Features

Get detailed, up to the minute printouts that show the status of all your rooms.

Room Status Printouts

2-34

2. Hotel/Motel Features

Call Restriction List (Option 2)

The Call Restriction List shows the status of Room to Room Call Restriction and Toll Restriction at each phone. In the following report

Room to Room Barring . .shows which extensions have Room to

Room Call Restriction enabled (311).

Outside Call Class . . . . .lists the Toll Restriction Level for each

extension. If an extension is checked in, this report shows the Toll Restriction When Checked In level. If the extension is checked out, this report shows the business mode Toll Restriction level.

Do Not Disturb and Room Clean List (Option 3)

This report shows two things: Rooms in Do Not Disturb and rooms with a house cleaning option enabled. This is an important report for the cleaning staff. The first section of the report shows the rooms that should not be disturbed for any reason. The second section of the report shows rooms that need to be cleaned and rooms that housecleaning is currently cleaning.

Do-Not Disturb

. . . Lists all the rooms that have enabled Do

Not Disturb (305).

Clean Up Check . . . Provides a summary report of rooms that

are unavailable because they are either checked in or checked out (311). You may want to check these rooms to see if they need cleaning. Rooms not in this report are unoccupied and available.

Message Waiting List (Option 4)

This report lists all the rooms that have Messages Waiting (307 and

311). Be sure to clear the Messages Waiting for all rooms that are checked out or available (clean).

MESSAGE SERVICE LIST 10/24/95 15:11

307 311

CLEAN UP CHECK 10/24/95 12:15 DO-NOT-DISTURB

309

CLEAN UP CHECK

313

CALLING CLASS LIST 10/24/96 14:54 ROOM TO 1ROOM BARRING

311

OUTSIDE CALL CLASS

305 -05 309 -01 311 -03

Room Status Printouts

Wake Up Call List (Option 5)

This report lists all the rooms that have Wake Up calls (307, 311 and

339) and shows the time set for each call. An asterisk (*) in front of the extension number indicates that the Wake Up Call was unanswered. Consider checking on the guests that have unanswered Wake Up Calls.

Note: Room Status Reports require a DCI Module or 3-DCI Unit and

a compatible printer. Refer to Data Communications Interface (DCI) in your system’s Software Manual for more

When first installed . . .

●

Requesting the Room Status Printout is disabled for all telephones.

Using Room Status Printouts

To have your printer output the Room Status Printout:

Your printer should be location conveniently next your

phone.

1. Lift the handset.

2. Dial 142.

3. Dial the Room Status Printout option: 1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List 3 = Do Not Disturb and Room Clean List 4 = Message Waiting List 5 = Wake Up Call List

4. Hang up.

MORNING CALL LIST 10/24/95 07:02

307 -07:55 *311 -06:55 339 -07:15

2-35

2. Hotel/Motel Features

Room Status Printouts

2-36

2. Hotel/Motel Features

Setting Up Room Status Printouts

Start

Do not assign a

status report

printer in 0413.

In 0413 Print

Item 1, enter 0.

In 0413 Print

Item 2, enter 0.

In 0406 Item 117, enter 0.

Should system have

the capability to print

the Hotel Room Status

Reports?

Should the Room

Status Printer

automatically print if a

guest doesn't answer

their Wake Up Call?

Should the Room Status

Printer automatically

print when a room

Checks Out?

Should the extension

be able to request a

Hotel Room Status

printout?

In 0413, enter the DCI

YesNo

software port number

assigned to the status

Item 1, enter 1.

YesNo

Item 2, enter 1.

report printer.

In 0413 Print

In 0406 Item 117, enter 1.

In 1005, assign

Class of Service

to extensions.

Stop

Room Status Printouts

Setting Up Room Status Printouts (cont’d)

For your reference . . . ➢ Program 0406, COS Options, Item 117: Hotel Room Status Printer

Control

Use this option to enable (1) or disable (0) an extension’s ability to request Room Status Printouts. In most cases, only the supervisor’s station would have this capability.

➢ Program 0413, Hotel Room Status Printer: Printer Control

Assign the DCI software port (1-144, 145-288) used for the status report printer.

➢ Program 0413, Hotel Room Status Printer, Item 1: Wake Up

Calls

Enable this option (1) to have unanswered Wake Up Calls automatically print on the Room Status Printer. Disable this option (0) if you don’t want unanswered Wake Up Calls to print.

➢ Program 0413, Hotel Room Status Printer, Item 2: Check Out

Enable this option (1) if you want to have the Room Status Printer automatically print when a room Checks Out. Disable this option (0) if you don’t want the Room Status Printer to automatically print Check Outs.

➢ Program 1005, Class of Service

Assign Class of Service to extensions.

2-37

2. Hotel/Motel Features

Room to Room Call Restriction

2-38

2. Hotel/Motel Features

Room to Room Call Restriction prevents guests in one room from calling guests in another. You’ll find this restriction handy for guests that want to maintain their privacy. On the other hand, you may want to allow interroom calling for families or groups that have separate rooms.

When first installed . . .

●

Room telephones are not restricted from calling other room telephones.

●

An extension cannot enable Room to Room Call Restriction for a room telephone.

Note: Checking out a room (by dialing Service Code 139) automatically

cancels Room to Room Call Restriction.

WARNING

If you enable Room to Room Call Restriction for a guest’s phone, neither you nor any other Hotel Mode extension can call them while they are checked in. To call the guest’s phone, first dial 136 to cancel the restriction. This may have implications in emergency situations.

Help your guests keep their privacy by avoiding nuisance callers.

Room to Room Call Restriction

Using Room to Room Call Restriction

To enable Room to Room Call Restriction for a guest’s phone:

1. Lift the handset.

2. Dial 135.

3. Dial the guest’s phone number.

You hear confirmation tone.

The guest can not dial any other Hotel Mode extension. Consider having a single emergency phone that is not set for Hotel Mode (e.g., the operator). The guest will always be able to call that phone, even with restriction enabled.

Using Room to Room Call Restriction (cont’d)

To disable Room to Room Call Restriction for a guest’s phone.

1. Lift the handset.

2. Dial 136.

3. Dial the guest’s phone number.

You hear confirmation tone.

Setting Up Room to Room Call Restriction

For your reference . . . Program 0406, COS Options, Item 111: Room to Room Call

Restriction

Use this option to enable (1) or disable (0) an extension’s ability to set Room to Room Call Restriction for another extension. In most cases, only the supervisor’s station would have this capability.

Program 1005, Class of Service

Assign Class of Service to extensions.

2-39

2. Hotel/Motel Features

Start

Should extension be In 0406 Item 111, enter 0.

able to set Room to

Room Calling Restriction

for a room telephone?

In 1005, assign

Class of Service

to extensions.

Stop

YesNo

In 0406 Item 111, enter 1.

Single Digit Dialing

2-40

2. Hotel/Motel Features

Single Digit Dialing gives your guests one-touch access to your important Hotel/Motel services. Rather than having your guests dial longer codes for services and departments, they can just lift the handset and press a single key. The Single Digit Dialing codes can be:

●

Extension numbers

You can give you guests one-touch access to the front desk, reservation services, housekeeping or the maitre d’ of your restaurant. You won’t have to publish an in-room directory of extension numbers for these services. The press of a single key automatically dials the assigned extension number.

●

Feature access codes

Storing feature access codes gives you great flexibility in how you want you guest phones to work. For example, you could have your guests dial 6 for local calls. The digit 6 could output 8041, which is the access code for trunk group 1. Or, you could program the code 5 to automatically leave a Message Waiting at the maintenance office. In this example, dialing 5 could output 3050 which would leave a Message Waiting at extension 305. Refer to the Service Codes Tables in your Software Manual for more on your Feature Access Codes.

●

Voice Mail

If you have mailboxes for your services (such as housekeeping), your guests can leave requests even when the service providers are unavailable. You won’t miss the requests and your guests will appreciate the convenience. Refer to Voice Mail in your Software Manual for more information about Voice Mail.

●

A Department Calling Group

If you have several agents with extensions at your reservation desk, you could program them into a unique Department Calling Group. Then, assign a single digit to access the pilot number of the group. When a guest dials the digit, they go through to the first

Provides guests with one-touch access to services and departments.

Single Digit Dialing

available agent. Refer to Department Calling in your Software Manual for additional details on Department Calling Groups.

When first installed . . .

●

No Single Digit Dialing codes programmed.

Using Single Digit Dialing

When a guest wants to use Single Digit Dialing:

1. They just lift the handset and press a single dial pad key (1-9).

Setting Up Single Digit Dialing

For your reference . . . ➢ 0519, Hotel Mode One-Digit Service Codes

For each Department Calling Group, enter the destination for each Single Digit Code (1-9). The destination can be any code up to four digits long, such as an extension number or access code. (You cannot make single digit entries for codes 0, # and *.)

2-41

2. Hotel/Motel Features

Toll Restriction (When Checked In)

2-42

2. Hotel/Motel Features

With Toll Restriction (When Checked In), you can control your guest’s long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes. The first mode determines the types of calls your staff can place from a room telephone when the room is checked out (Service Code 139). This is the business mode Toll Restriction. The second mode sets the Toll Restriction limits for your guests as soon as you check them in (Service Code 138). This is the hotel mode Toll Restriction.

In the checked out mode, for example, you may want to allow your staff to call locally and within your area code. This would allow them to contact suppliers and other service providers without going to the front desk each time. In the checked in mode, however, you may want to completely restrict outgoing calls and force your guests to use your metered services. (This can also tie into Single Digit Dialing described later in this chapter.)

In many cases, such simplified Toll Restriction scenarios may be adequate. However, since each mode uses the full capabilities of the system’s Toll Restriction programming, you can make the calling restriction as elaborate as you need it to be.

Toll Restriction (When Checked In) also allows you to change the Toll Restriction level of a room telephone while the room is checked in. This allows you to provide more permissive Toll Restriction to high priority guests. It also allows you to enforce less permissive dialing privileges to guests if you suspect the potential for abuse.

Note: Station Restriction Codes dialed by the supervisor or sent from an

optional PMS system can override Toll Restriction (When Checked In). Refer to the PMS Integration feature for more information.

Control your guests long distance dialing once they check in.

Toll Restriction (When Checked In)

The following diagram shows the basic operation of Toll Restriction (When Checked In). When checked in, the room telephone follows the Check In Toll Restriction Level (set in Program 1022). When checked out, the room telephone follows the normal Toll Restriction Level (set in Program 1004). Both levels interact with the dialing restrictions set up in Program 0701 and 0702. For more details, see Setting Up Toll Restriction (When Checked In) on the next page.

When first installed . . .

●

All room telephones can make unrestricted outgoing calls.

Using Toll Restriction (When Checked In)

To change a room telephone’s Toll Restriction (When Checked In) level:

1. Lift the handset.

2. Dial 137.

3. Dial the number of the extension for which you want to change the Toll Restriction (When Checked In) level.

You hear a single beep.

4. Enter the new Toll Restriction (When Checked In) level (01-15).

You hear confirmation tone.

2-43

2. Hotel/Motel Features

Room

Telephone

Check In

Check Out

Use Check In Toll

Restriction Level

(1022)

Set up Toll Restriction

Scenarios (0701 &

0702)

Use Normal Toll

Restriction Level

(1004)

Toll Restriction (When Checked In)

2-44

2. Hotel/Motel Features

Setting Up Toll Restriction (When Checked In)

Start

In 1022, set the Toll

Restriction level the room

phone uses when

checked in.

Refer to the Toll Restriction

In 0701 and 0702, customize

the Toll Restriction for the

level you selected in 1022.

In 0406 Item 112, enter 0

to prevent an extension

from changing another

extension's Hotel Toll

Restriction level.

Typically, you would

give this capability to

the front desk.

feature for more.

When room is checked

in, should guest be

able to make

unrestricted calls from

their telephone?

In 1004, set the Toll Restriction

level the room phone uses when

not checked in.

Should telephone be

able to change the Hotel

Toll Restriction level for

another extension?

In 1005, assign

Class of Service

to extensions.

Stop

In 1022, do not change

YesNo

the default Hotel Toll

Restriction level (0).

In 0406 Item 112, enter 1

to allow an extension to

change another

extension's Hotel Toll

Restriction level.

Toll Restriction (When Checked In)

2-45

2. Hotel/Motel Features

Setting Up Toll Restriction (When Checked In) (cont’d)

For your reference . . . ➢ 0406, COS Options, Item 112: Hotel Room Toll Restriction Set

Use this option to enable (1) or disable (0) an extension’s ability to set the Toll Restriction Level (When Checked In) for another extension. In most cases, only the supervisor’s station would have this capability.

➢ 0701, Toll Restriction Class

For each Toll Restriction Class assigned to an extension in Program 1004, enable or disable the different Toll Restriction Tables set up in Program 0702. This sets up the Toll Restriction scenarios for room telephones when they are not checked in. Refer to your Software Manual for additional information on this program.

➢ 0702, Toll Restriction Tables

Set up the various Toll Restriction Tables and options. Once set up, you assign the tables and options to Toll Restriction Classes in Program 0701. In addition, you assign extensions to Toll Restriction Classes in Program 1004. This sets up the Toll Restriction scenarios for room telephones when they are not checked in. Refer to your Software Manual for additional information on this program.

➢ 1004, Toll Restriction Class Assignment

Use this program to assign extensions to Toll Restriction Classes. In Program 0701, you assign the various options set up in Program 0702 to the classes assigned in Program 1004. This sets up the Toll Restriction scenarios for room telephones when they are not checked in. Refer to your Software Manual for additional information on this program.

➢ 1005, Class of Service

Assign Class of Service to extensions.

➢ 1022, Hotel Toll Restriction Level

When a room telephone is checked in, it uses the Toll Restriction Level assigned in this program. You would generally have different entries for Program 1004 and Program 1022. This would allow you to have more dialing restrictions when a room is checked in — and more lenient dialing restrictions once a guest checks out.

Station Restriction Codes dialed by the supervisor or sent from an optional PMS system permanently override this option. Refer

to the PMS Integration feature for more information.

Wake Up Call

2-46

2. Hotel/Motel Features

A Wake Up Call is like an alarm clock: just set it and it will alert the guest at prescribed time. But unlike a simple alarm clock, Wake Up Call has some unique advantages:

●

Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups for them.

●

When a guest answers their Wake Up Call, you can have the system play them Music on Hold, a prerecorded message, or a prerecorded message followed by the time. If you choose the message or message/time option, your system will repeat the message three times and then cancel the Wake Up Call. (This option is only available from analog single line telephones.)

●

You can view the status of all the wake ups from your DSS Console. Just press WAKE UP to see which rooms have reminders set. Refer to DSS Console Monitoring in this section for more.

●

Optionally have unanswered Wake Up Calls call the operator and print on the Room Status Printout report. This helps you find out who needs another reminder or might need assistance. See Room Status Printouts in this section for more on the printed report.

●

Use Wake Up Call as a meeting reminder for convention attendees. If the meeting time gets changed, you can reset the reminder for all attendees.

When first installed . . .

●

No guests can set Wake Up Calls. In addition, no extensions can set wake up calls for other extensions.

Have your guests set their Wake Up Calls — or you can set Wake Ups for them.

Wake Up Call

Using Wake Up Call

To set a Wake Up Call for your own room:

1. Lift the handset.

2. Dial 131.

3. Dial the time for your wake up.

Use a 24-hour clock. For example, 1:00 PM = 13:00. You hear confirmation tone.

4. Hang up.

To cancel a Wake Up that you have set:

1. Lift the handset.

2. Dial 132.

You hear confirmation tone.

To set a Wake Up Call for another room:

Normally, only the supervisor’s station would have this

capability.

1. Lift the handset.

2. Dial 133.

3. Dial the number of the room phone that should receive the wake up.

4. Dial the time for your wake up.

Use a 24-hour clock. For example, 1:00 PM = 13:00. You hear confirmation tone.

5. Hang up.

To cancel a Wake Up you have set for another room:

1. Lift the handset.

2. Dial 134.

3. Dial the number of the room phone who’s wake up you want to cancel.

You hear confirmation tone.

2-47

2. Hotel/Motel Features

Wake Up Call

2-48

2. Hotel/Motel Features

Setting Up Wake Up Call

In 0406 Item

110, enter 0.

Start

Should extension be

able to set a Wake Up Call for another

extension?

YesNo

In 0406 Item 110, enter 1.

In 0406 Item

119, enter 0.

In 0401 Item 28,

enter 0 to cancel.

In 0402 Item 5,

enter 1.

Cancel

VAU

Message

Should extension

be able to set a Wake Up Call for their own phone?

In 1005, assign Class of

Service to extensions.

If the guest doesn't

answer the Wake Up

Call, should the system

call the operator or

cancel the call?

When guest answers their

Wake Up Call, should they

hear music VAU message

or a VAU message and

the time?

VAU Message

and Time

In 0402 Item 5,

enter 2.

YesNo

Call

Operator

Music

In 0406 Item 119, enter 1.

In 0401 Item 28,

enter 1 to call

the operator.

In 0402 Item 5,

enter 0.

In 2211, select the VAU

message (01-16) you want

to use for Wake Up Calls.

Start

Wake Up Call

Setting Up Wake Up Call (cont’d)

For your reference . . . ➢ 0401, System Options, Part A, Item 28: Hotel Wake Up

Call No Answer Mode

Enter 1 to have an extension automatically call the operator if they don’t answer their Wake Up Call. Enter 0 to disable this option.

➢ 0402, System Options, Part B, Item 5: Hotel Wake Up Call

Mode

For each Tenant Group (1-4), select the Hotel Wake Up Call mode:

0 = Music on Hold 1 = VAU Message (specified in Program 2211) 2 = VAU Message (specified in Program 2211) followed by the

time

➢ 0406, COS Options, Item 110: Hotel Wake Up Call (Other

Phone)

In an extension’s Class of Service, enable (1) or disable (0) the ability to set a Wake Up Call for another extension. You should give this capability to the supervisor’s station. It is inappropriate for most other extensions.

➢ 0406, COS Options, Item 119: Hotel Wake Up Call (Own

Phone)

In an extension’s Class of Service, enable (1) or disable (0) the ability to set their own Wake Up Call. Most guests would appreciate this capability.

➢ 1005, Class of Service

Assign Class of Service to extensions.

➢ 2211, Hotel Wake Up Call VAU Message Assignment

For each Tenant Group (1-4), assign the VAU Message (01-16) used for Wake Up Calls. You need to program this option only if you have enabled mode 1 or 2 in Program 0402 Item 5 above.

2-49

2. Hotel/Motel Features

2-50

2. Hotel/Motel Features

– For Your Notes –

3-1

3. Programming the

Hotel/Motel Options

Section 3

Programming Procedures

In this section . . . Page

Before Programming . . . . . . . . . . . . . . . . 3-3

Before You Start Programming . . . . . . . . . . 3-3

How to Use this Section. . . . . . . . . . . . . . . . 3-3

How to Enter the Programming Mode. . . . . 3-4

How to Exit the Programming Mode. . . . . . 3-4

Using Keys to Move Around in the

Programs . . . . . . . . . . . . . . . . . . . . . . . . . 3-4

What the Display Prompts Mean. . . . . . . . . 3-5

0011 - Alarm Display Telephone . . . . . . . .3-7

0309 - DSS Console Operating Mode . . . 3-8

0401 - System Options (Part A) . . . . . . . . 3-9

Item 28: Hotel Wake Up Call No Answer

Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

0402 - System Options (Part B) . . . . . . .3-10

Item 5: Hotel Wake Up Call Mode . . . . . . . 3-10

0406 - Class of Service Options (Part A) 3-11

Item 15: Message Waiting. . . . . . . . . . . . . . 3-11

Item 109: Hotel DND Set (Other Phone). . 3-11 Item 110: Hotel Wake Up Call (Other

Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11

Item 111: Hotel Room Call Restriction . . . 3-11 Item 112: Hotel Toll Restriction when

Checked In . . . . . . . . . . . . . . . . . . . . . . . 3-11

Item 113: Hotel Check In Operation . . . . . 3-11

Item 114: Hotel Check Out Operation. . . . 3-12

Item 115: Hotel Clean Room Set (Own

Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Item 116: Hotel Clean Room Set (Other

Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Item 117: Hotel Room Status Printer

Control. . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

(Cont’d)

In this section . . . Page

Item 118: Hotel DND Set (Own Phone) 3-12 Item 119: Hotel Wake Up Call (Own

Phone) 3-12

Item 5: Toll Restriction Conversion 3-15

0419 - Class of Service Options (Part B)3-16

0413 - Hotel Room Status Printer . . . . . 3-16

0514 - Service Code Setup (Part B) . . . .3-18

Item 56: Toll Restriction Conversion . . . . . 3-18

0519 - Hotel Mode One-Digit Service

Codes . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19

1005 - Class of Service . . . . . . . . . . . . . . 3-20

1021 - Hotel Telephone Setup . . . . . . . . 3-22

1022 - Hotel Mode Toll Restriction

Class . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23

1101 - DSS Console Extension

Assignment . . . . . . . . . . . . . . . . . . . . . 3-24

1102 - DSS Console Key Range . . . . . . . 3-26

1105 - Operator’s Extension . . . . . . . . . .3-27

1201 - DCI Setup . . . . . . . . . . . . . . . . . . .3-28

1202 - DCI Port Type . . . . . . . . . . . . . . .3-31

1203 - DCI Tenant Group . . . . . . . . . . . .3-33

1206 - Initialize DCI . . . . . . . . . . . . . . . .3-34

1705 - PMDU Modem Initialization . . .3-35 2211 - Hotel Wake Up Call VAU

Message Assignment . . . . . . . . . . .3-36

2801 - PMS Setup . . . . . . . . . . . . . . . . . .3-37

2802 - PMS Tenant Assignment . . . . . . .3-38

2803 - PMS Hotel Options . . . . . . . . . . .3-39

Item 1: 3:00 AM Auto Room Scan . . . . . . . 3-39

Item 2: Check-in Message Type . . . . . . . . . 3-39

2804 - PMS Restriction Level

Conversion Table . . . . . . . . . . . . . . . . .3-41

2805 - PMS Timers . . . . . . . . . . . . . . . . .3-42

Timer 1: PMS Enquiry Time. . . . . . . . . . . . 3-42

Timer 2: PMS Message Time . . . . . . . . . . . 3-42

Timer 3: PMS “Are You There” Time . . . . 3-42

3-2

3. Programming the

Hotel/Motel Options

Before Programming

Before You Start Programming

This section provides you with the detailed information about the system’s Hotel/ Motel programs. By changing a program, you change the way the Hotel/Motel feature associated with that program works. In this section, you’ll find out about each program, the features that the program affects and how to enter the program data into system memory.

When you want to customize a Hotel/Motel feature, find it in Section 2 and learn about it. Section 2 will tell you what programs you have to change to get the operation you want. Look the program up in this section if you have any questions about how to enter the data.

How to Use This Section

This section lists all the Hotel/Motel programs in numerical order. For example, Program 0309 is at the beginning of the section and Program 1101 is at the end. The information on each program is subdivided into the following headings.

Description tells what the program is. Along with the Description

are the Conditions and Default Setting. Conditions describe any limits or special considerations that may apply to the program. Default Setting lists the default (factory-installed) program data. When you first install the system, it uses the Default Setting for all programs.

Note: All programs in this section use the IN level password

(12345678).

Feature Cross Reference provides you with a list of all the fea-

tures affected by the program. You’ll want to keep the referenced features in mind when you change a program. Customizing a feature may have an effect on another feature that you didn’t intend.

Telephone Programming Instructions shows you how to enter

the program’s data into system memory. For example:

1. Enter the programming mode.

2. 0309 + HOLD

Mode:1-

tells you to enter the programming mode, dial 0309 from the telephone dial pad and then press the HOLD key. After you do, you’ll then see the message “Mode:1-” on the telephone display. To learn how to enter the programming mode, see How to Enter the Programming Mode on the following page.

Do not start customizing your Hotel/Motel features without first reading Section 2, Hotel/Motel Features.

3-3

3. Programming the

Hotel/Motel Options

Before Programming

How to Enter the Programming Mode

To enter the programming mode:

1. Go to any working display telephone.

In newly installed system, use extension 301.

2. CALL1 + #*#*.

Password-

3. Dial the system IN password (12345678) + HOLD

Enter Command>

You are now in the programming mode.

How to Exit the Programming Mode

To exit the programming mode:

1. DIAL.

2. 1 + HOLD to exit and save your programmed data to disk. OR

HOLD to exit without saving your programmed data to disk.

In either case, your programmed data remains stored in temporary system memory (RAM). However, if your lose power or your system resets, the data you entered without saving will be lost.

Using Keys to Move Around in the Programs

Once you enter the programming mode, use the keys in the following chart to enter data, edit data and move around in the menus.

Keys for Entering Data

Use this key . . . When you want to . . .

0-9, # and * Enter data into a program.

HOLD Complete the programming step you just made

(like pressing Enter on a PC keyboard). When a program entry displays, press HOLD to bypass the entry without changing it.

CONF Delete the entry to the left (like pressing

Backspace on a PC keyboard).

CLEAR Erase the entire command line you just entered.

VOL ▲ Scroll forward through a list of programs or items

(e.g., from Program 0406 Item 109 to Item 110).

If you enter data and then press this key, the system accepts the data before scrolling forward.

VOL ▼ Scroll backward through a list of programs or

items (e.g., from Program 0406 Item 110 to Item

109. If you enter data and then press this key, the

system accepts the data before scrolling backward.

3-4

3. Programming the

Hotel/Motel Options

Before Programming

What the Display Prompts Mean

You can tell the type of data the system wants you to enter by looking at the display prompts (see the following chart).

Display Prompts

For this prompt . . . The system wants you to . . .

> Enter a program number (e.g., 0406).

- Enter Data

? Select a category (e.g., extension port

number of Class of Service) you want to program.

3-5

3. Programming the

Hotel/Motel Options

– For Your Notes –

3-6

3. Programming the

Hotel/Motel Options

0011 - Alarm Display Telephone

Description

Use Program 0011 - Alarm Display Telephone to assign the extension that should receive PMS and other alarms if the system does not have an operator’s extension assigned in Program 1105.

Conditions

None

Default Setting

Extension port 1. (By default, the assignment in Program 1105 is also port 1.)

Feature Cross Reference

PMS Integration (Alarm Displays)

Telephone Programming Instructions

To enter data for Program 0011 (Alarm Display Telephone):

1. Enter the programming mode.

2. 0011 + HOLD.

STA No:

3. Enter the number of the station port (1-640) you want assigned to the Alarm Display Telephone.

4. HOLD

3-7

3. Programming the

Hotel/Motel Options

0309 - DSS Console Operating Mode

Description

Use Program 0309 - DSS Console Operating Mode to set the system’s DSS Consoles for Hotel/Motel (3) or business mode (0) operation. The entry you make in this program affects all the consoles installed in your system. When set for Hotel/Motel mode, each console’s keys are redefined as follows:

This key in Has this function in

Business Mode Hotel/Motel Mode

PAGE MESSAGE (Message Waiting) GROUP WAKE UP (Wake Up Calls) DOOR STATUS (Room Status)

Conditions

If you change this option from 3 (Hotel/Motel mode) to 0 (business mode), you must save your data and reset the system before the change will take effect. Resetting is not required when changing from 0 (business mode) to 3 (Hotel/Motel mode).

Default Setting

All consoles set for business mode operation (0).

Feature Cross Reference

DSS Console Monitoring

Telephone Programming Instructions

To enter data for Program 0309 (DSS Console Operating Mode):

1. Enter the programming mode.

2. 0309 + HOLD.

Mode:

The previously programmed value displays.

3. Enter 3 + HOLD

You exit the program.

3-8

3. Programming the

Hotel/Motel Options

0401- System Options, Part A

Description

Use Program 0401 - System Options (Part A) to set various Hotel/Motel options. For the 384i, this program sets options for each Tenant Group. You can set the options differently for each of the four Tenant Groups. Refer to the following chart for a description of each option, its range and default setting. Also refer to Program 0402 System Options (Part B).

Conditions

None

Default Setting

Refer to the chart below.

System Options (Part A), Program 0401

Feature Cross Reference

Wake Up Call

Telephone Programming Instructions

To enter data for Program 0401 (System Options [Part A], Item 28: Hotel Wake Up Call No Answer Mode):

1. Enter the programming mode.

2. 0401 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

Item No?

4. Enter 28 + HOLD

Item_28:

The previously programmed value displays.

5. Enter data (0 or 1 - see above) + HOLD

Item No?

6. HOLD to program this item for another Tenant Group

HOLD + HOLD to exit.

0 (Music on Hold)

0 = Unanswered

Wake Up calls

will not ring the

operator.

1 = Unanswered

Wake Up Calls

automatically

ring the operator.

Wake Up

Call

Hotel Wake Up Call No Answer Mode

If enabled (1), unanswered Wake Up Calls will automatically ring the operator. If disabled (0), unanswered Wake Up Calls will not ring the operator.

DefaultRangeFeatureDescription

Item

3-9

3. Programming the

Hotel/Motel Options

0402- System Options, Part B

Description

Use Program 0402 - System Options (Part B) to set additional Hotel/Motel options. In the 384i, this sets the options for each Tenant Group. You can set the options differently for each of the four Tenant Groups. Refer to the following chart for a description of each option, its range and default setting. Also refer to Program 0401

- System Options (Part A).

Conditions

None

Default Setting

Refer to the chart below.

System Options (Part B), Program 0402

Feature Cross Reference

Wake Up Call

Telephone Programming Instructions

To enter data for Program 0402 (System Options [Part B], Item 5: Hotel Wake Up Call Mode):

1. Enter the programming mode.

2. 0402 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

Item No?

4. Enter 05 + HOLD

Item_05:

The previously programmed value displays.

5. Enter data (0, 1 or 2 - see above) + HOLD

Item No?

6. HOLD to program this item for another Tenant Group

HOLD + HOLD to exit.

0 (Music on

Hold)

0 = Music on

Hold

1 = VAU

Message (speci-

fied in 2211).

2 = VAU

Message (speci-

fied in 2211) fol-

lowed by the time.

Wake Up

Call

Hotel Wake Up Call Mode

Use this option to determine what a guest hears when they answer a Wake Up Call. The options are:

● Music on Hold (0)

● VAU Message (1)

● VAU Message and

Time (2)

DefaultRangeFeatureDescription

Item

3-10

3. Programming the

Hotel/Motel Options

0406 - Class of Service Options, Part A

Description

Use Program 0406 - Class of Service Options, Part A to set extension Class of Service options. Refer to the following chart for the Hotel/Motel COS options. The chart includes a description, range and default setting for each option. For additional Class of Service Options, refer to Program 0419.

Conditions

None

Default Setting

Refer to the chart below.

Hotel/Motel Class of Service Options, Program 0406

(Disabled)

Room StatusEnable (1) or disable

(0) an extension’s

ability to set the

Check In status of an

extension.

Hotel Check In

Operation

113

(Disabled)

Toll Restriction

(When Checked

In)

Enable (1) or disable

(0) an extension’s

ability to set the Toll

Restriction Level

(When Checked In)

for another extension.

Hotel Toll

Restriction

When Checked

112

(Disabled)

Room to Room

Call Restriction

Enable (1) or disable

(0) an extension’s

ability to set Room to

Room Call

Restriction for anoth-

er extension.

Hotel Room

Call Restriction

111

(Disabled)

Wake Up CallEnable (1) or disable (0) extension’s ability to set a Wake Up Call for another extension.

Hotel Wake Up

Call (Other

phone)

110

(Disabled)

Do Not DisturbEnable (1) or disable

(0) an extension’s

ability to Hotel DND

for another extension.

Hotel DND Set

(Other Phone)

109

1 (Enabled)Message WaitingEnable (1) or disable

(0) an extension’s

ability to leave

Messages Waiting

Message

Waiting

DefaultIs used with . . .This option . . .Name

Item

3-11

3. Programming the

Hotel/Motel Options

0406 - Class of Service Options, Part A

Hotel/Motel Class of Service Options, Program 0406 (cont’d)

(Disabled)

Wake Up CallEnables/disables an

extension’s ability to

set a Wake Up Call

for itself.

Hotel Wake Up

Call (Own

Phone)

119

(Disabled)

Do Not DisturbEnables/disables an

extension’s ability to

set Hotel DND for

itself.

Hotel DND Set

(Own Phone)

118

(Disabled)

Room Status

Printouts

Enables (1) or disables (0) an exten-

sion’s ability to

request Room Status

Printouts.

Hotel Room

Status Printer

Control

117

(Disabled)

Room StatusEnables (1) or dis-

ables (0) an exten-

sion’s ability to

change the house

cleaning status of

another room.

Hotel Clean

Room Set

(Other Phone)

116

(Disabled)

Room StatusEnables (1) or dis-

ables (0) an exten-

sion’s ability to

change the house

cleaning status of

their own room.

Hotel Clean

Room Set (Own

Phone)

115

(Disabled)

Room StatusEnable (1) or disable

(0) an extension’s

ability to set the

Check Out status of

an extension.

Hotel Check Out

Operation

114

DefaultIs used with . . .This option . . .Name

Item

3-12

3. Programming the

Hotel/Motel Options

0406 - Class of Service Options, Part A

Feature Cross Reference

Do Not Disturb Message Waiting Room Status Room Status Printouts Room to Room Call Restriction Toll Restriction (When Checked In) Wake Up Call

Telephone Programming Instructions

To enter data for Program 0406 (Class of Service Options, Part A):

1. Enter the programming mode.

2. 0406 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

Class No?

4. Enter the number of the Class of Service (1-15) you want to program + HOLD

Item No?

5. Enter the COS item number you want to program + HOLD

Item_nnn:

The previously programmed value displays.

6. Enter data (0 or 1 - see above) + HOLD

Item No?

7. Repeat from step 5 to select another item.

HOLD + Repeat from step 4 to select another COS class.

OR HOLD + HOLD to repeat from step 3 to select another Tenant Group.

OR HOLD + HOLD + HOLD to exit.

3-13

3. Programming the

Hotel/Motel Options

0413 - Hotel Room Status Printer

Description

Use Program 0413 - Hotel Room Status Printer to set the DCI software port (1-144, 145-288) and additional options for the Hotel Room Status Printer.

Conditions

Room Status Reports require a DCI Module or 3-DCI Unit and a compatible printer. Refer to Data Communications Interface (DCI) in your Software Manual for more.

Default Setting

Refer to the chart below.

Hotel Room Status Printer, Program 0413

Feature Cross Reference

Room Status Printouts

(Disabled)

Room Status

Printouts

Enables (1) or disables (0) the ability to have the Room Status

Printer automatically

print when a room

Checks Out.

Check Out2

(Disabled)

Room Status

Printouts

Enables (1) or disables (0) the ability to

have unanswered

Wake Up Calls auto-

matically print on the

Room Status Printer.

Wake Up Calls1

Not

assigned

Room Status

Printouts

Designates the DCI

software port (1-144,

145-288) used for the

status report printer.

DCI Software

Port

DefaultIs used with . . .This option . . .Name

Item

3-14

3. Programming the

Hotel/Motel Options

0413 - Hotel Room Status Printer

Telephone Programming Instructions

To enter data for Program 0413 (Hotel Room Status Printer):

1. Enter the programming mode.

2. 0413 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

PRINT_PORT:

4. Enter the number of the DCI software port (1-144, 145-288) you want to connect to the Room Status Printer + HOLD

PRINT ITEM_1:

5. Enter data (0 or 1) for Item 1 (see above) + HOLD

PRINT ITEM_2:

6. Enter data (0 or 1) for Item 2 (see above) + HOLD

Item_28

7. HOLD to program this item for another Tenant OR

HOLD + HOLD

to exit.

3-15

3. Programming the

Hotel/Motel Options

0419 - Class of Service Options, Part B

Description

Use Program 0419 - Class of Service Options, Part B to set extension Class of Service options. Refer to the following chart for the Hotel/Motel COS options. The chart includes a description, range and default setting for each option. For additional Class of Service Options, refer to Program 0406.

Conditions

None

Default Setting

Refer to the chart below.

Hotel/Motel Class of Service Options, Program 0419

Feature Cross Reference

PMS Integration (Toll Restriction Conversion) Message Waiting Room Status Room Status Printouts Room to Room Call Restriction Toll Restriction (When Checked In) Wake Up Call

(Disabled)

PMS IntegrationEnables (1) or disables (0) an extension’s ability to set

the PMS Restriction

Level for a room

telephone.

Toll Restriction

Conversion

DefaultIs used with . . .This option . . .Name

Item

3-16

3. Programming the

Hotel/Motel Options

0419 - Class of Service Options, Part B

Telephone Programming Instructions

To enter data for Program 0419 (Class of Service Options, Part B):

1. Enter the programming mode.

2. 0419 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

Class No?

4. Enter the number of the Class of Service (1-15) you want to program + HOLD

Item No?

5. Enter the COS item number you want to program + HOLD

Item_nnn:

The previously programmed value displays.

6. Enter data (0 or 1 - see above) + HOLD

Item No?

7. Repeat from step 5 to select another item.

HOLD + Repeat from step 4 to select another COS class.

OR HOLD + HOLD to repeat from step 3 to select another Tenant Group.

OR HOLD + HOLD + HOLD to exit.

3-17

3. Programming the

Hotel/Motel Options

0514 - Service Code Setup (Part B)

Description

Use Program 0514 - Service Code Setup (Part B) to customize Service Codes. (You can customize additional Service Codes in Program 0511.) Refer to the following chart for Hotel/Motel Service Codes. For each Service Code, the chart shows:

●

The number of each code (Items 1-100)

●

The code’s default assignment.

●

The feature reference for the code.

●

The function of the service code.

If you change a service code, be sure to make a record of your new entry.

Service Code Setup (Part B) - Program 0514

Conditions

None

Default Setting

Refer to the chart above.

Feature Cross Reference

PMS Integration (Toll Restriction Conversion)

Telephone Programming Instructions

To enter data for Program 0514 (Service Code Setup, Part B):

1. Enter the programming mode.

2. 0514 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

SRVCD?

4. Enter the number of the Service Code you want to program (001-

100) + HOLD

SRVCD nnn

The previously programmed value displays.

5. Enter the Service Code data + HOLD

SRVCD

6. Repeat from step 4 to program another Service Code.

HOLD + Repeat from step 3 to select another Tenant Group.

HOLD + HOLD to exit.

Changing a room tele-

phone’s PMS Restriction

Level

PMS Integration (Toll Restriction

Conversion)

166-56

Function

Feature

NewDefault

Item

3-18

3. Programming the

Hotel/Motel Options

0519 - Hotel Mode One-Digit Service Codes

Description

Use Program 0519 - Hotel Mode One-Digit Service Codes to set up the Hotel Mode one-digit service codes. For each Department Calling Group (1-64), you enter the destination for each single digit code (1-9). The destination can be any code up to four digits long, such as an extension number or access code. (You can’t make single digit entries for codes 0, # and *.)

Conditions

The one-digit codes you assign in this program wait the Interdigit time before executing.

Default Setting

No one-digit service codes programmed.

Feature Cross Reference

Single Digit Dialing

Telephone Programming Instructions

To enter data for Program 0519 (Hotel Mode One-Digit Service Codes):

1. Enter the programming mode.

2. 0519 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

STG No?

4. Enter the number of the Department Calling Group (1-64) you want to program + HOLD

DIAL No?

5. Enter the single digit code you want to program (1-9) + HOLD

Dial_nn:

The previously programmed value displays.

6. Enter data for the single digit code (up to four digits) + HOLD

The data you enter can be an extension number, feature access code, the Voice Mail master number or a Department Calling Group master number.

DIAL No?

7. Repeat from step 5 to program another code. OR

HOLD to select another Department Calling Group.

HOLD + HOLD to select another Tenant Group.

HOLD + HOLD + HOLD to exit.

3-19

3. Programming the

Hotel/Motel Options

1005 - Class of Service

Description

Use Program 1005 - Class of Service to assign a Class of Service to an extension. The system has 15 Classes of Service (1-15). To specify the options in each Class of Service, refer to Programs 0406 and 0419. You make four or eight entries (depending on your software version) for Program 1005, one for each Night Service Mode:

DAY = Day Mode DAY 2 =Day 2 Mode NIT = Night Mode NIT 2 =Night 2 Mode MID = Midnight Mode MID 2 = Midnight 2 Mode REST= Rest Mode REST 2 = Rest 2 Mode

Conditions

None

Default Setting

No one-digit service codes programmed.

Feature Cross Reference

Do Not Disturb Message Waiting Room Status Room Status Printouts Room to Room Call Restriction Toll Restriction (When Checked In) Wake Up Call

Telephone Programming Instructions

To enter data for Program 1005 (Class of Service):

1. Enter the programming mode.

2. 1005 + HOLD.

STA Port?

3. Enter the number of the extension port you want to program + HOLD

The 28i has extension ports 1-20 and virtual ports 73-96. The 124i has extension ports 1-72 and virtual ports 73-96. The 124i Enhanced has extension ports 1-72 and virtual ports 201-

248. The 384i has extension ports 1-256 and virtual extension ports 257-384. The 704i has extension ports 1-640 and virtual ports 641-896.

CLS(DAY1):

4. For the extension port selected in the previous step, enter the Class of Service for the Day Mode + HOLD

CLS(NIT1):

3-20

3. Programming the

Hotel/Motel Options

1005 - Class of Service

5. For the extension port selected in the previous step, enter the Class of Service for the Night Mode + HOLD

CLS(MID1):

6. For the extension port selected in the previous step, enter the Class of Service for the Midnight Mode + HOLD

CLS(RES1):

7. For the extension port selected in the previous step, enter the Class of Service for the Rest Mode + HOLD

CLS(DAY2):

8. For the extension port selected in the previous step, enter the Class of Service for the Day 2 Mode + HOLD

CLS(NIT2):

9. For the extension port selected in the previous step, enter the Class of Service for the Night 2 Mode + HOLD

CLS(MID2):

10. For the extension port selected in the previous step, enter the

Class of Service for the Midnight 2 Mode + HOLD

CLS(RES2):

11. For the extension port selected in the previous step, enter the

Class of Service for the Rest 2 Mode + HOLD

STA PORT No?

12. Repeat from step 3 to program another extension port.

HOLD to exit.

3-21

3. Programming the

Hotel/Motel Options

1021 - Hotel Telephone Setup

Description

Use Program 1021 - Hotel Telephone Setup to designate an extension for Hotel/Motel operation. If you want an extension to operate in the Hotel/Motel mode, 1. If you want the telephone to operate in the business mode, enter 0. (This will exclude the telephone from the Hotel/Motel features covered in this guide.)

Conditions

None

Default Setting

All extensions are in the business mode (0).

Feature Cross Reference

All Hotel/Motel features are affected by this setting.

Telephone Programming Instructions

To enter data for Program 1021 (Hotel Telephone Setup):

1. Enter the programming mode.

2. 1021 + HOLD.

STA PORT No?

3. Enter the number of the extension port you want to program (28i=1-20, 124i=1-72, 384i=1-256, 704i=1-640) + HOLD.

STA PORT_nnn:

The previously programmed value displays.

4. Enter data (0 or 1 - see above) + HOLD

For business mode, enter 0. For Hotel/Motel mode, enter 1.

STA PORT No?

5. Repeat from step 3 to program another extension port.

HOLD to exit.

3-22

3. Programming the

Hotel/Motel Options

1022 - Hotel Mode Toll Restriction Class

Description

Use Program 1022 - Hotel Mode Toll Restriction Class to assign an extension’s Toll Restriction Class when it is checked in. The system has 15 Toll Restriction Classes (1-15). The entry you make in this option affects the telephone in all Night Service modes. (Refer to Programs 0701 and 0702 to set up the Toll Restriction dialing options.)

When the extension is checked out, it uses the Toll Restriction Class set in Program 1004.

Conditions

None

Default Setting

●

When checked in . . . 28i/124i Systems:

All Hotel/Motel extensions use Toll Restriction Class 8 (restriction disabled) when checked in. This is the class assigned in Program 1022.

384i/704i Systems:

All Hotel/Motel extensions use Toll Restriction Class 10 (restriction disabled) when checked in. This is the class assigned in Program 1022.

●

When checked out . . .

All Hotel/Motel extensions use Toll Restriction Class 2. This is the class assigned in Program 1004.

Feature Cross Reference

Toll Restriction (When Checked In)

Telephone Programming Instructions

To enter data for Program 1022 (Toll Restriction [When Checked In]):

1. Enter the programming mode.

2. 1022 + HOLD.

STA PORT No?

3. Enter the number of the extension port you want to program (28i=1-20, 124i=1-72, 384i=1-256, 704i=1-640) + HOLD.

CLASS:n:

The previously programmed value displays.

4. Enter the extension’s Toll Restriction Class (1-15) + HOLD

STA PORT No?

5. Repeat from step 3 to program another extension port.

HOLD to exit.

3-23

3. Programming the

Hotel/Motel Options

1101 - DSS Console Extension Assignment

Description

Use Program 1101 - DSS Console Extension Assignment to identify which extensions have DSS Consoles connected.

●

In 28i/124i, you can have up to 4 different extensions with DSS Consoles. A single extension can have up to 2 DSS Consoles (8 maximum per system).

●

In 384i, you can have up to 8 different extensions with DSS Consoles. A single extension can have up to 4 110-button DSS Consoles (32 maximum consoles per system).

●

In 704i, you can have up to 16 different extensions with DSS Consoles. A single extension can have up to 4 110-button DSS Consoles (64 maximum consoles per system).

When programming, each extension/DSS Console(s) combination is called a Console Number. In 28i/124i, there are 4 Console Numbers (1-4). In 384i, there are 8 Console Numbers (1-8). In 704i, there are 16 Console Numbers (1-16). You assign Console Numbers to extensions. When entering data, you normally make the assignment for Console Number 1 first.

Conditions

24-button DSS consoles cannot be daisy-chained.e

Default Setting

DSS Consoles are not assigned to any extensions.

Feature Cross Reference

DSS Console Monitoring

Telephone Programming Instructions

To enter data for Program 1101 (DSS Console Extension Assignment):

1. Enter the programming mode.

2. 1101 + HOLD.

DSS No?

3. Enter the Console Number (1-16) you want to assign + HOLD.

DSS_n:n

The previously programmed value displays.

4. Enter the number of the extension port (28i=1-20, 124i-1-72, 384i=1-256, 704i=1-640) you want to assign to the Console Number selected in the previous step + HOLD

DSS No?

5. Repeat from step 3 to select another Console Number (1-16).

HOLD to exit.

3-24

3. Programming the

Hotel/Motel Options

1102 - DSS Console Key Range

Description

Use Program 1102 - DSS Console Key Range to set the range of the DSS Console’s keys. For Hotel/Motel applications, you can have the keys on the DSS Console access one of the following three ranges:

When programming, each Console Number (1-16) can have up to four consoles installed. Each installed console is called a Connection Number. For example, a Console Number with one DSS Console installed has Connection Number 1. A Console Number with three DSS Consoles installed has Connection Numbers 1-3.

Conditions

Hotel/Motel DSS Console monitoring capabilities don’t apply to consoles assigned range 4 (Direct Line Selection).

Default Setting

No DSS Consoles assigned.

Feature Cross Reference

DSS Console Monitoring

Telephone Programming Instructions

To enter data for Program 1102 (DSS Console Key Range):

1. Enter the programming mode.

2. 1101 + HOLD.

DSS No?

3. Enter the Console Number (1-16) you want to program + HOLD.

Connect No?

4. For the Console Number selected in the previous step, select the Connection Number (1-4) + HOLD

Connect_n:n

The previously programmed value displays.

5. For the Connection Number you entered in step 4, enter the DSS Console range (1-3) + HOLD

Connect No?

6. Repeat from step 4 to select another Connection Number to program.

OR HOLD + Repeat from step 3 to select another Console Number (1-16).

OR HOLD to exit.

Range Description

1 First 200 extensions (ports 001-200) 2 Second 200 extensions (ports 201-400) 3 Third 200 extensions (ports 401-600)

3-25

3. Programming the

Hotel/Motel Options

1105 - Operator’s Extension

Description

Use Program 1105 - Operator’s Extension to designate a Tenant Group’s operator. When a user dials 0, calls go to the operator selected in this program. The PMS alarm display messages normally appear on the operator extension assigned in this option. If no extension is assigned, the system uses the extension designated in Program 0011.

Conditions

None

Default Setting

Tenant 1 operator is port 1 (extension 301). Tenant 2-4 operators are not defined.

Feature Cross Reference

PMS Integration (Alarm Displays)

Telephone Programming Instructions

To enter data for Program 1101 (Operator’s Extension):

1. Enter the programming mode.

2. 1105 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD.

Tenant n:

4. Enter the extension port number (28i=1-20, 124i=1-72, 384i=1256, 704i=1-640) you want to assign as the Tenant Group’s operator + HOLD

Tenant No?

5. Repeat from step 3 to program another Tenant Group.

HOLD to exit.

3-26

3. Programming the

Hotel/Motel Options

1201 - DCI Setup

Description

Use Program 1201 - DCI Setup to set the values of the DCI S-registers. The S-registers set the RS-232-C communications options. To set up the S-registers:

●

In Program 1202, assign the PMS DCI software port number to a DCI sub-type. Refer to the “Order” option in Program 0005 if you need to know the software port number of the PMS DCI port.

●

Go back to this program and change the S-Register parameters for the sub-type you assigned in Program 1202. (When changing an S-Register, keep in mind that many DCIs can share the same DCI sub-type.)

Refer to the following chart for an explanation of the S-registers important for the PMS DCI port.

DCI S-Registers (Register Type 1)

0 (control

enabled)

0 = Control

enabled

1 = Disabled

(normally on)

Data Terminal Ready (DTR) Control

Enables (0) or disables (1) DTR (pin 20) control. If disabled, the DCI holds DTR on. For PMS, always

enable this option (0).

0 (control

enabled)

0 = Control

enabled

1 = Disabled (nor-

mally on)

Request to Send (RTS) Control

Enables (0) or disables (1) RTS (pin 4) control. If disabled, the DCI holds RTS on. For PMS, always dis-

able this control (1).

1 (8 data bits)0 = No parity

1 = Not used

2 = Odd parity

3 = Even parity

Parity

Sets the parity method the DCI expects in the data stream.

1 (8 data bits)0 = 7 data bits

1 = 8 data bits

Data Bits

Sets the number of data bits the DCI expects in the data stream.

0 (1 stop bit)0 = 1 stop bit

1 = 2 stop bits

Stop Bit

Sets the number of stop bits the DCI expects in the data stream.

3 (1200 BPS)1 = 300 PBS 2 = 600 BPS 3 = 1200 BPS 4 = 2400 BPS 5 = 4800 BPS 6 = 9600 BPS 7 = 19,200 BPS

Baud Rate

Sets the baud rate of the DCI port.

DefaultRangeDescription

3-27

3. Programming the

Hotel/Motel Options

1201 - DCI Setup

DCI S-Registers (Register Type 1) (cont’d)

20 times0-65535 timesN2

After T1 expires, N2 is the maximum number of transmission and retransmissions of a packet allowed.

2080 bits0-65535 bits

The maximum number of bits in an I (Information Transfer) frame

250 mS0-65535 mS

T2 Timer

After the connected DTE receives a packet from the DCE, it must respond within the T2 interval. (T2 must be less than T1.)

500 mS0-65535 mS

T1 Timer

After the DCE (DCI) sends a packet, it must receive a response from the connected DTE within the T1 interval. If a response is not received, the DCE resends the packet.

Internal Calls

1 (hardware

flow control)

0=No flow control

1=RTS/CTS (hard-

ware) flow control

enabled

2=XON/XOFF

between DCI and

connected terminal

3=XON/XOFF between sender

and receiver (DCI

transparent).

Flow Control

Sets flow control. For PMS, be sure to disable flow control (0).

0 (control

enabled)

0 = Control

enabled

1 = Disabled (fol-

lows RTS)

Clear to Send (CD) Control

Enables (0) or disables (1) CTS (pin5) control. If disabled, CTS follows RTS (pin 4). For PMS, always

enable this option (0).

DefaultRangeDescription

3-28

3. Programming the

Hotel/Motel Options

1201 - DCI Setup

Conditions

None

Default Setting

Refer to the chart above.

Feature Cross Reference

PMS Integration

7 frames0-7 frames

The maximum number of I (Information Transfer) frames a connected device may have unacknowledged (outstanding).

7 times0-65535 timesN2

After T1 expires, N2 is the maximum number of transmission and retransmissions of a packet allowed.

2080 bits0-65535 bits

The maximum number of bits in an I (Information Transfer) frame.

1000 mS0-65535 mS

T2 Timer

After the connected DTE receives a packet from the DCE, it must respond within the T2 interval. (T2 must be less than T1.)

2000 mS0-65535 mS

T1 Timer

After the DCE (DCI) sends a packet, it must receive a response from the connected DTE within the T1 interval. If a response is not received, the DCE resends the packet.

External Calls

7 frames0-7 frames

The maximum number of I (Information Transfer) frames a connected device may have unacknowledged (outstanding).

3-29

3. Programming the

Hotel/Motel Options

1201 - DCI Setup

Telephone Programming Instructions

To enter data for Program 1201 (DCI Setup):

1. Enter the programming mode.

2. 1201 + HOLD.

Type No?

3. Enter the DCI sub-type you want to program (1-10) + HOLD

You assign DCI software ports to sub-types in Program

1202.

Item No?

4. Enter 1 to select the DCI S-Registers + HOLD

5. Enter the number of the register you want to program (65 or 66) + HOLD

6. Enter data for the register you select + HOLD

Registers 65 and 66 require you to enter more than one field of data. You see the following prompt after entering data for a register’s last field.

7. Repeat from step 5 to program another register. OR

HOLD + Repeat from step 4 to select another register type.

HOLD + HOLD to repeat from step 3 and select another DCI sub-type.

HOLD three times to exit.

3-30

3. Programming the

Hotel/Motel Options

1202 - DCI Port Type

Description

Use Program 1202 - DCI Port Type to assign the DCI port type and DCI sub-type to the PMS DCI software port. The port type entry specifies the type of device to which the DCI is connected. There are four port type entries: 0 = None 1 = DCI connected to RS-232 DTE port (e.g., PC serial port) 2 = DCI connected to Centronics port 3 = Not used 4 = DCI connected to RS-232 DCE port (e.g., modem)

The sub-type is a unique DCI configuration, with unique register settings assigned in Program 1201. When programming, you generally assign DCIs with the same configuration to the same sub-type. Refer to the “Order” option in Program 0005 if you need to know the software port number of the PMS DCI port. Use Program 1201 to set the values of the DCI S-registers for the DCI port type chosen in this option.

Conditions

None

Default Setting

For all DCI software ports:

●

DCI port type = 1 (DCI connected to RS-232 DTE port [e.g., PC serial port]).

●

DCI sub type = 1.

Feature Cross Reference

PMS Integration

3-31

3. Programming the

Hotel/Motel Options

1202 - DCI Port Type

Telephone Programming Instructions

To enter data for Program 1202 (DCI Port Type):

1. Enter the programming mode.

2. 1202 + HOLD.

DCI No?

3. Enter the DCI software port you want to program + HOLD.

DCI Module software ports are 1-144. 3-DCI software ports

are 145-288.

DCI Type:

4. Enter the DCI type for the software port selected in the previous

step + HOLD

0 = None, 1 = DCI connected to RS-232 DTE port, 2 = DCI connected to Centronics port, 3 = Not used, 4 = DCI connected to RS-232 DCE port.

DCI Sub Type:

5. Enter the DCI’s subtype (1-10) + HOLD

DCI No?

6. Repeat from step 3 to program another DCI software port. OR

HOLD to exit.

3-32

3. Programming the

Hotel/Motel Options

1203 - DCI Tenant Group

Description

This program is not used with 28i/124i Commonized, 124i Enhanced,

or 704i software.

Use Program 1203 - DCI Tenant Group to assign the PMS DCI software port (1-144, 145-288) to a Tenant Group (1-4). Be sure the PMS DCI is in the same Tenant Group as the hotel mode telephones and the entry you make in Program 2802. Refer to the “Order” option in Program 0005 if you need to know the software port number of the PMS DCI port.

Conditions

None

Default Setting

All DCI software ports are in Tenant Group 1.

Feature Cross Reference

PMS Integration

Telephone Programming Instructions

To enter data for Program 1203 (DCI Tenant Group):

1. Enter the programming mode.

2. 1203 + HOLD.

DCI No?

3. Enter the DCI software port you want to program + HOLD.

DCI Module software ports are 1-144. 3-DCI software ports

are 145-288.

DCI_nnn:

4. For the DCI software port selected, enter the Tenant Group (1-4) + HOLD

DCI No?

5. Repeat from step 3 to program another DCI software port.

HOLD to begin sort.

Sorting... Sort Complete!

6. HOLD to exit.

3-33

3. Programming the

Hotel/Motel Options

1206 - Initialize DCI

Description

After changing the register values in Program 1201, use Program 1206 - Initialize DCI to initialize the PMS DCI software port. You

must initialize the PMS DCI software port before the changes you made in Program 1201 will take effect. You may also have to initial-

ize the PMS DCI software port if the cable connecting the phone system to the PMS system is temporarily unplugged.

Conditions

None

Default Setting

None

Feature Cross Reference

PMS Integration

Telephone Programming Instructions

To enter data for Program 1206 (Initialize DCI):

1. Enter the programming mode.

2. 1206 + HOLD.

DCI No?

3. Enter the DCI software port you want to program + HOLD.

DCI Module software ports are 1-144. 3-DCI software ports

are 145-288.

DCI_nnn Initial!:

This indicates that the DCI software port selected has been

successfully initialized.

4. HOLD

DCI No?

5. Repeat from step 3 to initialize another DCI software port. OR

HOLD to exit.

Important

3-34

3. Programming the

Hotel/Motel Options

1705 - PMDU Modem Initialization

Description

Using the modem configuration defined in Program 1201 - DCI Setup (such as the number of data bits [Item 21, Register 65] and parity [Item 22, Register 65] and defining the LAPB timers [Items 27-31, Internal Calls, Register 1-5 and Items 6-10, External Calls, Register 610]), Program 1705 - PMDU Modem Initialization allows you to choose a configuration for a DCI. For each modem number (1-16 available), in Program 1705 enter the DCI modem type you programmed in Program 1201.

Conditions

None

Default Setting

Modem Type 1 selected for all modems.

Feature Cross Reference

PMS Integration

Telephone Programming Instructions

To enter data for Program 1705 (PMDU Modem Initialization Type):

1. Enter the programming mode.

2. 1705 + HOLD.

Modem No?

3. Enter the number of the modem you want to program (1-16) + HOLD

Modem_xx:1

The previously programmed value displays.

4. Enter the DCI modem type you programmed in Program 1201 (01-10) + HOLD

Modem No?

5. Enter the number of another modem (1-16) to program.

HOLD to exit.

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3. Programming the

Hotel/Motel Options

221 1-Hotel Wake Up Call VAU Message Assign.

Description

Use Program 2211 - Hotel Wake Up Call Message Assignment to assign the VAU Message for Wake Up Calls. You’ll need to make an entry for this program if you have selected option 1 or 2 in Program 0402 Item 5 (Hotel Wake Up Call Mode). Make an entry for each Tenant Group (1-4).

Conditions

None

Default Setting

No VAU Message Selected (0).

Feature Cross Reference

Wake Up Call

Telephone Programming Instructions

To enter data for Program 2211 (Hotel Wake Up Call VAU Message Assignment):

1. Enter the programming mode.

2. 2211 + HOLD.

Tenant No?

3. Enter the number of the Tenant Group you want to program (1-4) + HOLD

MSG No:

The previously programmed value displays.

4. Enter the VAU Message Number for Wake Up Calls (01-16) + HOLD

Tenant No?

5. Enter the number of another Tenant Group (1-4) to program.

HOLD to exit.

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3. Programming the

Hotel/Motel Options

2801 - PMS Setup

Description

Use Program 2801 - PMS Setup to assign an LAPBU PCB (P/N

92156) circuit and the DCI software port for PMS. You must have an LAPBU PCB installed to use PMS Integration features. This program has two prompts:

●

Modem No. - which designates the LAPBU PCB for PMS Integration

●

DCI No. - which designates the software port number for the DCI port connected to the PMS system. You should not use the PMS

DCI for SMDR or system reports.

Conditions

None

Default Setting

●

The LAPBU PCB is not assigned (Modem No. = 0).

●

The PMS DCI software port is not assigned (DCI No. = 0).

Feature Cross Reference

PMS Integration

Telephone Programming Instructions

To enter data for Program 2801 (PMS Setup):

1. Enter the programming mode.

2. 2801 + HOLD.

Modem No:

The previously programmed value displays.

3. Enter the number of the LAPBU PCB (normally 1) + HOLD

DCI No:

The previously programmed value displays.

4. Enter the software port number for the DCI port connected to the PMS system.

5. HOLD to exit.

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3. Programming the

Hotel/Motel Options

2802 - PMS Tenant Assignment

Description

This program is not used with 28i/124i Commonized, 124i Enhanced,

or 704i software.

Use Program 2802 - PMS Tenant Assignment to assign the PMS system to a Tenant Group (1-4). Be sure to assign the PMS system and the Hotel mode telephones to the same Tenant Group.

Conditions

None

Default Setting

The PMS system is assigned to Tenant Group 1.

Feature Cross Reference

PMS Integration

Telephone Programming Instructions

To enter data for Program 2802 (PMS Tenant Assignment):

1. Enter the programming mode.

2. 2802 + HOLD.

Tenant No:

The previously programmed value displays.

3. Enter the Tenant Group (1-4) for the PMS system.

4. HOLD to exit.

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3. Programming the

Hotel/Motel Options

2803 - PMS Hotel Options

Description

Use Program 2803 - PMS Hotel Options to set the Auto Room Scan and Flexible Check-in Messaging PMS Integration options. Refer to the following chart for a description of each option, its range and default setting.

Conditions

None

Default Setting

Refer to the chart below.

PMS Hotel Options, Program 2803

(Disabled)

Flexible Check-in

Messaging

To have the phone system send a Room Status (STS) message to the PMS when the check-in or check-out status of a room telephone changes, enter 0. To have the phone system send a Checkin Status (CHK) message to the PMS when the check-in or checkout status of a room telephone changes, enter 1.

Check-in

Message Type

(Disabled)

Auto Room ScanIf enabled (1), at 3:00 AM each morning the phone system:

1. Automatically changes the status of all checked in rooms to maid required.

2. After changing the room status, the system sends the required room status messages to the PMS system.

If disabled (0), 3:00 AM Auto Room Scan does not occur.

3:00 AM Auto

Room Scan

DefaultIs used with . . .This option . . .Name

Item

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3. Programming the

Hotel/Motel Options

2803 - PMS Hotel Options

Feature Cross Reference

Auto Room Scan Flexible Check-in Messaging

Telephone Programming Instructions

To enter data for Program 2803 (PMS Hotel Options):

1. Enter the programming mode.

2. 2803 + HOLD.

Item No?

3. Enter the number of the item you want to program + HOLD

Item_n:n

The previously programmed value displays.

4. Enter data (see the chart above) for the item selected + HOLD

Item No?

5. Repeat from step 3 to program another item. OR

HOLD to exit.

(Disabled)

Flexible Check-in

Messaging

When this option is set to ‘1’, a NAK (nonacknowledge) message is sent to the PMS when the EndOfMessage character is not received before the expiration of the Receive Message Timer (Program 2805, Item

4) allowing the message to be resent.

Send NAK for

Receive Message Timeout

(Disabled)

Flexible Check-in

Messaging

Clean Room

Checkout

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3. Programming the

Hotel/Motel Options

2804 - PMS Restriction Level Conversion T able

Description

Use Program 2804 - PMS Restriction Level Conversion Table to set up the PMS Toll Restriction Conversion Table. This table correlates the four Station Restriction Codes (0-3) to Toll Restriction Levels (1-15) assigned in Program 0701. This allows the supervisor (by dialing Service Code 0514 Item 56 from their phone) or the PMS system to change the Toll Restriction level of any checked-in room telephone. Keep in mind that Toll Restriction Conversion permanently overrides the Toll Restriction (When Checked-in) setting in Program 1022.

Conditions

None

Default Setting

124i EXCPRU: All Station Restrictions Codes use Toll Restriction

Level 8

384i:

●

Station Restriction Code 0 uses Toll Restriction Level 10

●

Station Restriction Code 1 uses Toll Restriction Level 11

●

Station Restriction Code 2 uses Toll Restriction Level 12

●

Station Restriction Code 3 uses Toll Restriction Level 13

Feature Cross Reference

Toll Restriction Conversion

Telephone Programming Instructions

To enter data for Program 2804 (PMS Restriction Level Conversion Table):

1. Enter the programming mode.

2. 2804 + HOLD.

Level No (0-3)?

3. Select the Station Restriction Code you want to program (0-3) + HOLD

CLASS:n

The previously programmed value displays.

4. Enter the Toll Restriction Level (1-15) you want to assign to the Station Restriction Code selected in step 3.

5. HOLD

Level No (0-3)?

6. Repeat from step 3 to select another Station Restriction Code.

HOLD to exit.

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3. Programming the

Hotel/Motel Options

2805 - PMS Timers

Description

Use Program 2805 - PMS Timers to set the value for the PMS Integration timers. Refer to the following chart for a description of each timer, its range and default setting.

Conditions

None

Default Setting

Refer to the chart below.

PMS Timers, Program 2805

Timer

(10

Seconds)

Retry

Count

Timer 1-128

(1-128 Seconds)

Retry Count

0 (i.e. no retry) -20

PMS “Are You There” Time

If no PMS messages are exchanged for this interval, the phone system sends an Areyouthere message to the PMS. If the PMS does not send an Acknowledge (ACK) response within the PMS Message Time, the phone system retries for the number of times you specify in the Retry Count portion of this option. If there still is no response, the phone system marks the PMS as Out of Service.

Timer

(50 mS)

Retry

Count

Timer 5-100

(5-100 mS)

Retry Count

0 (i.e. no retry) -20

PMS Message Time

Each time the phone system sends a PMS message, it waits this interval for an Acknowledge (ACK) response from the PMS. If there is no response, the phone system retries for the number of times you specify in the Retry Count portion of this option. If an ACK is still not received, the phone system marks the PMS as Out of Service.

Timer

(10 mS)

Retry

Count

Timer 5-100

(5-100 mS)

Retry Count

0 (i.e. no retry) -20

PMS Enquiry Time

To set up the PMS for messaging, the phone system sends an Enquiry (ENQ) command to the PMS and waits this interval for an Acknowledge (ACK) response. If there is no response, the phone system retries for the number of times you specify in the Retry Count portion of this option. If there is still no response, the phone system marks the PMS as Out of Service.

DefaultRange

Description

Timer

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3. Programming the

Hotel/Motel Options

NEC 28i, 384i System, 704i System, 124i Base System, 124i EXCPRU System System Manual

Specifications and Main Features

Frequently Asked Questions

User Manual