NEC 1093098 User Manual

Empowered by Innovation

Introduction

Features

IntraMail

IntraMail Feature

Handbook

P/N 1093098

Rev 2, June 2006

Printed in U.S.A

01.00.00

.

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions
for improving this manual would be appreciated. Forward your remarks to:

NEC Unified Solutions, Inc.

4 Forest Parkway

Shelton, CT 06484

www.necunifiedsolutions.com

Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No
representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be
liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent
of NEC Unified Solutions, Inc.

©2006 by NEC Unified Solutions, Inc. All Rights Reserved.

Printed in U.S.A.

Table of Contents

Table of Contents

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Using the DSX Feature Handbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Charts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Telephone Illustrations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

IntraMail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

IntraMail Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Auto Attendant Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Auto Time Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Automated Attendant, Built-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Automated Attendant Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Automatic Routing for Rotary Dial Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Bilingual Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Call Forward to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox . . . . . . . . . . . . . 30

Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Call Screening and Group Mailboxes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Automatic Call Screening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Caller ID and Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Conversation Record Key for a Co-worker’s Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . 39

User Programmable Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Dialing Options Available while Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Dialing Options Available when more than one Employee has the Entered Name . . . 45

Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Exiting a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Getting Recorded Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

DSX IntraMail Feature Handbook

Table of Contents ◆ i

ii ◆

Table of Contents

Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Message Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Message On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Message Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Record and Send a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Time and Date with Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Volume Control with Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Additional Options While Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Handling Partially Reviewed Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Telephone Display while Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Remote Log On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

How Message Notification Works to Normal Telephone Numbers. . . . . . . . . . . . . . . 73

How Message Notification Works to Digital Pager Numbers . . . . . . . . . . . . . . . . . . . 73

Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Transfer Message Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Table of Contents

DSX IntraMail Feature Handbook

Using the DSX Feature Handbook

Using the DSX Feature Handbook

Introduction

Introduction

How the Feature Handbook is Organized

This feature handbook describes the features and operation of the DSX Multibutton Telephone. It is divided
into two chapters, as follows:

❥

Introduction

This is the chapter you are reading now. It provides a handy quick reference chart for the system feature
codes, as well as key layout illustrations for each telephone.

Features

❥

The Features chapter contains the description and operation for each DSX telephone system feature. For
feature operation, use the convenient operation charts at the end of each feature.

Additionally, at the end of this manual are the DSX Program List (page 929) and Index (page 947).

The System Document CD

The System Document CD provided with your system contains documentation, software, and other DSX
resources. Insert this CD into your PC and browse through its contents.

Checking your System’s Software Level

How to Check your System’s Software Level

To check your system’s software level:

1.

Press

INTERCOM

Dial

#*#*

2.

3.

Press

DSX Feature Handbook

.

• The system software level shows on the first line of your display.

• You see:

SPEAKER

DSX-nn vxx.xx.xx

to exit.

.

Introduction ◆ 1

Charts

Charts

2 ◆

DSX Dial Codes by Feature

For this feature Dial this code When you are

Barge In (Intrusion)

Call Forwarding

INTERCOM

4

(Page 1 of 2)

+

*30

Barging-In on a co-worker’s call

Canceling Call Forwarding at an
extension

INTERCOM

+

*32

+ Extension or 0

(for the operator)

INTERCOM

+

*33

Enabling Call Forwarding Busy/No
Answer

Setting up Call Forwarding Off
Premise

INTERCOM

+

*34

+ Extension or 0

Enabling Call Forwarding All Calls

(for the operator)

INTERCOM

+

*36

+ Extension or 0

Enabling Call Forwarding No Answer

(for the operator)

Call Waiting / Camp-On

Central Office Calls, Placing

INTERCOM

INTERCOM

+

*37

+ 2 (all calls) or 8

(outside calls)

+ Do not hang up

2

2

+ Hang up

+

#9

+ Line number

(e.g., 01)

Setting up Personal Answering
Machine Emulation

Camping-On to a co-worker
Leaving a Callback for a co-worker

Using Line Dial-Up to place an out­side call

Dial Number Preview

Directed Call Pickup

Flash

Forced Line Disconnect

Group Call Pickup

Hold

Intercom

Meet-Me Conference

INTERCOM

INTERCOM

INTERCOM

INTERCOM

INTERCOM

INTERCOM

INTERCOM

+ Line extension number

(e.g., 101)

+

9

or

90-98

Using Direct Line Access to place an
outside call

Accessing a Line Group to place an
outside call

*

+

**

+ Extension Intercepting a call ringing a

Previewing a number before dialing

co-worker’s extension

#3

Flashing a line at a single line
extension

#

Using Forced Line Disconnect to dis­connect a busy outside line

+

*#

Answering a call ringing a phone in
your Pickup Group

+

*4

+ Line number (e.g.,

01)

Picking up an outside call on System
Hold at a co-worker’s extension

+ Extension (e.g., 301) Placing an Intercom call to a co-

worker

+

#11

or

# 12

Setting up or joining a Meet-Me Con­ference

Introduction

DSX Feature Handbook

DSX Dial Codes by Feature (Page 2 of 2)

Charts

For this feature Dial this code When you are

Monitor / Silent Monitor

Night Service / Night Ring

Paging

Park

Removing Lines and Extensions

From Service

Selectable Display Messaging

Speed Dial

6

+ UNA code (01-04) Answering a call ringing UNA at

**

+

*1

INTERCOM

+ Page zone (1-7 or

0 for All Call)

INTERCOM

+

*

+ System Park Orbit

(60-69)

INTERCOM

+

**

+ Extension (e.g.,

301)

INTERCOM

301) or line (e.g., 101) +

INTERCOM

+

#40

or

6

(to remove)

+

*38

+ Extension (e.g.,

4

(to return)

+ Message (00-16)

+ Hold + Add additional digits + Hold

+

#

INTERCOM

+ System bin (201-

299) or Personal bin (701-720)

Introduction

Setting up Monitor after calling a busy
co-worker

night

Making an internal Paging announce­ment

Parking or retrieving a call from Sys­tem Park Orbit

Using Personal Park to Park or
retrieve a call at a co-workers exten­sion

Removing or returning an extension
or line to service

Enabling a Selectable Display Mes­sage

Dialing a System or Personal Speed
Dial number

Transfer

Line Queuing / Line Callback

Voice Mail

Voice Over

INTERCOM

INTERCOM

+ Extension (e.g., 301) Transferring a call to a co-worker’s

+ Extension (e.g., 301) +

V-MAIL

2

INTERCOM

+ V-MAIL Calling your mailbox from your key-

Lift handset + *8 Calling your mailbox from your single

INTERCOM + Extension (e.g., 301) +

V-MAIL

Hookflash + Extension (e.g., 301) +

INTERCOM + *37 + 2 (all calls) or 8

(outside calls)

INTERCOM + *30 Canceling Personal Answering

9

extension

Transferring a call to a co-worker’s
mailbox

Queuing or leaving a Callback for a
busy line

set

line telephone

Transferring a call to a co-worker’s
mailbox from your keyset

8

Transferring a call to a co-worker’s
mailbox from your single line telephone

Setting up Personal Answering
Machine Emulation

Machine Emulation

Initiating a Voice Over to a busy
extension (after hearing busy/ring
tone)

DSX Feature Handbook

Introduction ◆ 3

Telephone Illustrations

Telephone Illustrations

Ring/Message Lamp

Speed Dial

Bin keys

Feature keys

1093100 - 2

Thu June 8 11:52 AM
Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40:
Keys 1-8 are line keys.
Keys 9-12 are undefined.

In DSX-80/160:
Keys 1-12 are line keys.

For Attendants:
Key 12 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

22-Button Display Telephone

HOLD

Microphone

4 ◆ Introduction DSX Feature Handbook

Telephone Illustrations

Ring/Message Lamp

Introduction

Speed Dial

Bin keys

Feature keys

1093100 - 1

Thu June 8 11:52 AM
Pat Smith x301

Menu Dir VM:00 CL:00

CLEARCHECK

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

INTERCOM

V-MAIL

DND

CONF

Alpanumeric Display

Soft keys

In DSX-40:
Keys 1-8 are line keys.
Keys 9-24 are undefined.

In DSX-80/160:
Keys 1-12 are line keys.
Keys 13-24 are undefined.

For Attendants:
Key 24 is the

Operator Call key.

SPEAKER

VOLUME

Fixed Function keys

34-Button Display Telephone

HOLD

Microphone

DSX Feature Handbook Introduction ◆ 5

Telephone Illustrations

1093100 - 4

Soft keys

Feature keys

Thu June 8 11:52 AM
Pat Smith x301

Menu
Director

y

V-Mail 00
Calls 00

g

Pa e SP Dial 2

SP Dial 1

Ring/Message Lamp

CLEARCHECK

Alpanumeric Display

Soft keys

Line 1 Line 2 Line 3 Line 4 Line 5 Line 6

Line 7 Line 8 Line 9 Line 10 Line 11 Line 12

GHI

PQRS

ABC

JKL

TUV

VOLUME

DEF

MNO

WXYZ

TRANSFER

FLASH

REDIAL

MUTE

SPEAKER

INTERCOM

V-MAIL

DND

CONF

HOLD

Fixed Function keys

In DSX-40:
Keys 1-8 are line keys.
Keys 9-24 are undefined.

In DSX-80/160:
Keys 1-12 are line keys.
Keys 13-24 are undefined.

For Attendants:
Key 24 is the

Operator Call key.

Microphone

34-Button Super Display Telephone

6 ◆ Introduction DSX Feature Handbook

1093100 -3

Telephone Illustrations

Introduction

300 301 302 303 304 305

306 307 308 309 310 311

312 313 314 315 316 317

318 319 320 321 322 323

324 325 326 327 328 329

330 331 332 333 334 335

336 337 338 339 340 341

342 343 344 345 346 347

RELEASE

ALL

CALL

Park 60 Park 61

TRANSFERANSWER

Page 1 Page 2 Page 3

NightPark 62 Park 63 Park 64 Park 65 Park 66

60-Button DSS Console

DSX Feature Handbook Introduction ◆ 7

Telephone Illustrations

8 ◆ Introduction DSX Feature Handbook

Introduction

How To Use This Chapter

This chapter provides detailed information on the IntraMail features. The IntraMail features in this chapter
are in alphabetical order, like a dictionary. This chapter subdivides each feature definition into headings as
follows:

❥ Description

Read Description to get an overview of the feature.

❥ Operation

Operation provides convenient operation charts for each IntraMail feature.

IntraMail

Features

If you are not familiar with the IntraMail features, review

the IntraMail Feature Glossary on page 10.

Introduction

Features

IntraMail

Start-Up (Default) Configuration

Without IntraMail Installed

The Built-In Automated Attendant is enabled. See page 25 for more.

With IntraMail Installed

IntraMail automatically assigns a mailbox to each extension in the number plan.

❥ By default in DSX-40, only the first 8 (300-307) Subscriber Mailboxes are active/enabled.

❥ By default in DSX-80/160, only the first 16 (300-315) subscriber mailboxes are active/enabled.

❥ The IntraMail Automated Attendant does not answer outside calls.

DSX Feature Handbook IntraMail Features ◆ 9

IntraMail Feature Glossary

IntraMail Feature Glossary

Name Description Usage

Announcement Mailbox

Announcement Message

Answer Schedule Override

Answer Table

Answering Machine Emulation

Auto Attendant Do Not Disturb

Auto Erase or Save

Mailbox that allows a prerecorded greeting to play to callers.

• See Announcement Mailbox (page 15) for more.

The message that the System Administrator records for a
specific Announcement Mailbox.

• See Announcement Message (page 16) for more.

Enables an alternate greeting and alternate dialing options
for callers.

• See Answer Schedule Override (page 17) for more.

Determines how the Automated Attendant answers outside
calls on each line, according to the time of the day and day
of the week that the call is ringing.

• See Answer Tables (page 18) for more.

A keyset on the connected telephone system can work like
a home answering machine.

• See Answering Machine Emulation (page 19) for
more.

Auto Attendant Do Not Disturb sends Automated Attendant
calls directly to an extension user’s mailbox. Their phone
will not ring for calls from the Automated Attendant.

• See Auto Attendant Do Not Disturb (page 20) for
more. Also see Greeting

in this glossary

.

When a mailbox user completely listens to a new message
and then exits their mailbox, IntraMail will either automat­ically save or erase the message.

• See Auto Erase or Save (page 22) for more.

Automated Attendant

Automated Attendant

Automated Attendant

Automated Attendant

Voice Mail

Automated Attendant

Voice Mail

Auto Time Stamp

After a user listens to a message, IntraMail can optionally

Voice Mail

announce the time and date the message was left.

• See Auto Time Stamp (page 23) for more.

Automated Attendant

The Automated Attendant can automatically answer the

Automated Attendant
telephone system’s incoming calls, play an Instruction
Menu message, and provide dialing options to callers.

• See Automated Attendant (page 24) for more.

Automated Attendant, Basic

Provides built-in call answering capability when IntraMail

Automated Attendant
is not installed.

• See Automated Attendant, Built-In (page 25) for more.

Automated Attendant Transfer

While on an outside call, an extension user can transfer

Voice Mail
their call to the Automated Attendant so the caller can use
the Automated Attendant dialing options.

• See Automated Attendant Transfer (page 27) for more.

Bilingual Voice Prompts

Call Forward to a Mailbox

• See Bilingual Voice Prompts (page 29) for more. Voice Mail

An extension user can forward their calls to their mailbox.

Voice Mail

• See Call Forward to a Mailbox (page 30) for more.

10 ◆ IntraMail Features DSX Feature Handbook

IntraMail Feature Glossary

Name Description Usage

Call Routing Mailbox

Call Screening

Caller ID and Voice Mail

Calling the Automated Attendant

Centrex Transfer

The mailbox associated with an Answer Table that specifies
which dialing options (Dial Action Table) and announce­ments are available to Automated Attendant callers.

• See Call Routing Mailbox (page 32) for more.

Call Screening allows a display keyset extension user to
listen to (screen) a voice mail message as it is being left in
their mailbox. Unlike Personal Answering Machine emu­lation, Call Screening does not require the extension user
to forward their calls immediately to voice mail.

• See Call Screening (page 33) for more.

A telephone company service that provides a caller’s number
and optional name. The telephone system can pass this infor­mation to IntraMail to enable

• See Caller ID and Voice Mail (page 36) for more.

Automated Attendant callers can use various IntraMail
features and then return to the Automated Attendant for
additional dialing options.

• See Calling the Automated Attendant (page 37) for

more.

The Automated Attendant to transfer a caller from a Cen­trex line to an outside number using the features of that
Centrex line.

• See Centrex Transfer (page 38) for more.

Caller ID with Return Call

.

Automated Attendant

Voice Mail

System

Automated Attendant

Automated Attendant

Features

IntraMail

Conversation Record

Dial Action Table

Directory Dialing

Erasing All Messages

Exiting a Mailbox

External Transfer

Allows an extension user to record their active call as a mes­sage in their mailbox. IntraMail will broadcast a beep and a
voice prompt to the callers as Conversation Record begins.

• See Conversation Record (page 39) for more.

Defines the dialing options for a Call Routing Mailbox
chosen by the active Answer Table, which in turn provides
those dialing options to Automated Attendant callers.

• See Dial Action Table (page 41) for more.

Directory Dialing allows an Automated Attendant caller to
reach an extension by dialing the first few letters in the
extension user’s name.

• See Directory Dialing (page 42) for more.

Lets the System Administrator delete mailbox messages
system-wide.

• See Erasing All Messages (page 46) for more.

An extension user can exit their mailbox by dialing a code
or by hanging up.

• See Exiting a Mailbox (page 47) for more.

An Automated Attendant caller can automatically route to
an outside telephone number.

• See External Transfer (page 48) for more.

Voice Mail

Automated Attendant

Automated Attendant

Maintenance

Voice Mail

Automated Attendant

DSX Feature Handbook IntraMail Features ◆ 11

IntraMail Feature Glossary

Name Description Usage

Getting Recorded Help

Greeting

Guest Mailbox

Instruction Menu

Leaving a Message

If an extension user dials an incorrect code or forgets what
to dial while in their mailbox, they can request help from
the IntraMail voice prompts.

• See Getting Recorded Help (page 49) for more.

A Subscriber Mailbox user can record up to three separate
greetings and make any one of the three active. Caller’s to
the user’s mailbox hear the active greeting.

With Remote Greeting, an extension user can call into the
Automated Attendant, access their mailbox, and remotely
record their mailbox greeting.

• See Greeting (page 50) for more.

• Also see Auto Attendant Do Not Disturb in this glos-

sary.

An outside party can have their own mailbox for receiving
and sending messages.

• See Guest Mailbox (page 52) for more.

The Instruction Menu is the announcement that plays to
Automated Attendant callers. Normally, the Instruction
Menu provides callers with the Automated Attendant dial­ing options.

• See Instruction Menu (page 53).

Leave a voice mail message in a co-worker’s mailbox.

• See Leaving a Message (page 54).

Voice Mail

Voice Mail

Voice Mail

Automated Attendant

Voice Mail

Listening to Messages

Log Onto Voice Mail

Mailbox Name

Mailbox Options Menu

Mailbox Security Code Delete

Main Menu

While or after listening to a message, an extension user has
many message handling options from which to choose.

• See Listening to Messages (page 56) for more.

An extension user can press a key to log onto (access)
their IntraMail mailbox.

With Remote Logon, an employee calling through the Auto­mated Attendant can dial a single digit followed by their own
mailbox number to remotely log onto their mailbox.

• See Log Onto Voice Mail (page 59) for more.

A mailbox caller can hear the extension user’s prerecorded
name instead of their mailbox number.

• See Mailbox Name (page 61) for more.

Sub-menu of a subscriber’s Main Menu that provides
access to the Auto Time Stamp, Mailbox Security Code
Delete, and Message Notification features.

• See Mailbox Options Menu (page 63) for more.

The System Administrator can delete the security code for
any mailbox, effectively unlocking it.

• See Mailbox Security Code Delete (page 64) for more.

• Also see Security Code in this glossary.

The IntraMail options available to an extension user when
they log onto their mailbox.

• See Main Menu (page 65) for more.

Voice Mail

Voice Mail

Voice Mail

Voice Mail

Maintenance

Voice Mail

12 ◆ IntraMail Features DSX Feature Handbook

IntraMail Feature Glossary

Name Description Usage

Make Call

Message Count Display

Message Delete

Message Forward

Message Listen Mode

Message Notification

A Subscriber Mailbox user can listen to a voice message
and dial MC to return the call without knowing their
caller’s phone number.

• See Make Call (page 67)

The telephone display can show the number of new mes­sages waiting in a user’s mailbox.

• See Message Count Display (page 68) for more.

An extension user can delete any messages left in their
mailbox.

• See Message Delete (page 70) for more.

A subscriber can forward a message in their mailbox to a
co-worker. They can optionally record a comment before
the forwarded message.

• See Message Forward (page 71) for more.

When a user calls their mailbox, they can dial a code to
listen to all their messages, their new messages, or their
saved messages.

• See Message Listen Mode (page 72) for more.

Once activated by the mailbox user, dials a telephone
number to let the recipient know there are new messages
in the mailbox. Notification can call extensions, local
numbers, long distance numbers and pagers.

• See Message Notification (page 73) for more.

for more

.

Voice Mail

Voice Mail

Voice Mail

Voice Mail

Voice Mail

Voice Mail

Features

IntraMail

Message On Hold

Message Playback Direction

Message Record

Message Reply

Next Call Routing Mailbox

Record and Send a Message

Security Code

The System Administrator can record a message that will
play to callers while they wait on Hold.

• See Message On Hold (page 76) for more.

An extension user can listen to their messages in either
LIFO (last-in-first-out) or FIFO (first-in-first-out) order.

• See Message Playback Direction (page 77) for more.

• See Record and Send a Message in this glossary. Voice Mail

An extension user can reply to a message in their mailbox
by dialing a simple code, without knowing the caller’s
extension number.

• See Message Reply (page 78) for more.

Provides callers with additional dialing options after they
leave a message in an extension’s mailbox (depending on
the setting of the Next Call Routing Mailbox Dial Mode).

• See Next Call Routing Mailbox (page 79) for more.

A Subscriber Mailbox user can record and send a message
to any other Subscriber Mailbox.

• See Record and Send a Message (page 80) for more.

An extension user’s mailbox can have a security code to
protect the mailbox from unauthorized access.

• See Security Code (page 81) for more.

• Also see Mailbox Security Code Delete in this

glossary.

Voice Mail

Voice Mail

Voice Mail

Voice Mail

Voice Mail

Voice Mail

DSX Feature Handbook IntraMail Features ◆ 13

IntraMail Feature Glossary

Name Description Usage

System Administrator

Time and Date with Voice Mail

Time and Date Stamp

Transfer to a Mailbox

Volume Control with Voice Mail

The extension user that has IntraMail system administra­tion capabilities.

• See System Administrator (page 82) for more.

Set the system Time and Date.

• See Time and Date with Voice Mail (page 84) for

more.

• Also see Auto Time Stamp in this glossary.

With caller ID enabled, an extension can listen to a mes­sage and dial a code to hear the time the message was sent,
as well as the caller’s number.

• See Time and Date Stamp (page 85) for more.

• Also see Caller ID with Return Call and Time and

Date with Voice Mail in this glossary.

An extension user can transfer their active call to a co­worker’s mailbox.

• See Transfer to a Mailbox (page 86) for more.

A mailbox user can turn the volume up or down while lis­tening to their messages.

• See Volume Control with Voice Mail (page 88) for

more.

Maintenance

Voice Mail

Voice Mail

Voice Mail

Voice Mail

14 ◆ IntraMail Features DSX Feature Handbook

Announcement Mailbox

Description

Operation

Announcement Mailbox

Play a pre-recorded announcement to callers.

An Announcement Mailbox plays a pre-recorded announcement to Automated Attendant callers without
providing dialing options. The Announcement Mailbox is typically set up to provide information to callers
(such as company directions) and then route back to the Automated Attendant. For example:

❥ The Automated Attendant instructs the caller to dial a digit (e.g., 1) for company directions.

- Record this in the Instruction Menu message for the active Call Routing Mailbox. See Instruction
Menu (page 53) for more.

- Set the dialing options in the Dial Action Table associated with the active Call Routing Mailbox.
See Dial Action Table (page 41) for more.

❥ The caller dials the digit and listens to the prerecorded Announcement Mailbox message for directions.

❥

After playing the directions, the caller routes back to the Automated Attendant for additional dialing options.

Features

IntraMail

Recording an Announcement Mailbox Message

Log onto System Administrator’s mailbox.

SA (72)

Access System Administrator options.

[System Admin] - [N/A]

A (2)

Select Announcement Mailbox message.

[Announcement] - [Annc]

Enter the Announcement Mailbox number.

L (5)

R (7)

E (3)

#

0

Plays Help message.

Go back to the System Administrator options.

[Exit] - [Exit]

[Super Display Soft Key] - [Keyset Soft Key]

Listen to current Announcement Mailbox message.

[Listen] - [Lstn]

#

Exit listen mode.

Record a new Announcement Mailbox message.

[Record] - [Rec]

Record message.

*

E (3)

#

Pause or restart recording.

[Resume] - [Resume]
[Pause] - [Pause]

Erase recording.

[Cancel] - [Cancel]

Exit recording mode.

[Done] - [Done]

Erase the Announcement Mailbox message.

[Erase] - [Erase]

#

Go back to the System Administrator options.

[Exit] - [Exit]

DSX Feature Handbook IntraMail Features ◆ 15

Announcement Message

Announcement Message

Description

This is the message that the System Administrator records for an Announcement Mailbox.

The Announcement Message is the voice message that the System Administrator records for a specific
Announcement Mailbox. See Announcement Mailbox (page 15) for more.

Operation

See Announcement Mailbox (page 15).

16 ◆ IntraMail Features DSX Feature Handbook

Answer Schedule Override

Description

Operation

Answer Schedule Override

Enables an alternate greeting and alternate dialing options for callers.

Answer Schedule Override provides alternate answering for Automated Attendant calls. When enabled,
Answer Schedule Override sends calls to the specified Override Mailbox. The Override Mailbox can be an
Announcement, Call Routing, or Subscriber mailbox. You can use Answer Schedule Override to provide
holiday and bad weather closing announcements, for example. Enable override when you want callers to
hear the special announcements; disable override to have the Automated Attendant answer normally. You can
enable Answer Schedule Override from system programming or from the System Administrator Mailbox.

❥ If the Override Mailbox is an Announcement Mailbox, the outside caller will hear the recorded

announcement. Depending on how the Announcement Mailbox is programmed, IntraMail will then hang
up, reroute the call, or provide additional dialing options.

❥ If the Override Mailbox is a Call Routing Mailbox, the outside caller will hear the instruction menu and

can dial any options allowed by the associated Dial Action Table.

❥ If the Override Mailbox is a Subscriber Mailbox, the outside caller hears the mailbox greeting (if

recorded) and can leave a message.

Features

IntraMail

Log onto System Administrator’s Mailbox.

SA (72)

Access System Administrator options.

[System Admin] - [N/A]

O (6)

Access Answer Schedule Override.

[Answer Schedule] - [N/A]

1-8

Enter the number of the Answer Table you want to override.

O (6)

C (2)

#

#

0

Plays Help message.

Go back to the Main Menu.

[Exit] - [Exit]

Go back to the System Administrator Menu.

[Exit] - [Exit]

Enabling Answer Schedule Override

[Super Display Soft Key] - [Keyset Soft Key]

• You go to the Answer Schedule Override Menu.

Turn Answer Schedule Override on or off.

[On] - [On]
[Off] - [Off]

Select the Override Mailbox.

[Mailbox] - [MBOX]

Enter the Override Mailbox number.

• The Override Mailbox can be an Announcement, Call Routing, or
Subscriber Mailbox.

• If you make an incorrect entry, you back up to the previous step.

#

Go back to the Answer Schedule Override
Menu without entering an Override Mailbox.

[Exit] - [Exit]

0

#

Plays Answer Schedule Override Menu Help message.

Go back to the System Administrator Menu.

[Exit] - [Exit]

DSX Feature Handbook IntraMail Features ◆ 17

Answer Tables

Answer Tables

Description

Determines how the Automated Attendant answers outside calls on each line, according to the
time of the day and day of the week that the call is ringing.

The Answer Table determines how the Automated Attendant answers outside calls on each line, according to
the time of the day and day of the week that the call is ringing. The Automated Attendant can automatically
answer the telephone system’s incoming calls, play an Instruction Menu message, and provide dialing
options to callers.

Operation

N/A

18 ◆ IntraMail Features DSX Feature Handbook

Answering Machine Emulation

Description

A keyset on the connected telephone system can work like a home answering machine.

A user’s keyset can work like a home answering machine. This lets IntraMail screen their calls, just like their
answering machine at home. If activated, the extension’s incoming calls route to the user’s Subscriber Mail­box. Once the mailbox answers, the user hears two alert tones followed by the caller’s incoming message.
The keyset user can then:

❥ Let the call go through to their mailbox, or

❥ Intercept the call.

Operation

Using Personal Answering Machine Emulation

To activate or cancel Personal Answering Machine Emulation:

1.

Select the Call Forwarding options.

[Menu + Call Forward]
[Menu + Cfwd]

Alternately do one of the following:

• Press INTERCOM and dial *3.

• Press your Call Forwarding Feature Key.

Answering Machine Emulation

In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]

Features

IntraMail

2.

Select or cancel a Personal Answering Machine Emulation.

[Ans Machine]
[More + AME]

[None]
[More + More + None]

3.

Select the Call Forwarding mode.

[All]
[All]

[Line Only]
[Line]

Select Personal Answering Machine Emulation.

• Alternately dial 7.

Select to cancel Call Forwarding.

• Alternately dial 0.

Select forwarding all calls.
Alternately dial 2.

Select forwarding outside calls only.
Alternately dial 8.

When Personal Answering Machine Emulation broadcasts your caller’s voice:

1.

Do one of the following.

a.

b.

c.

d.

Do nothing to have the caller’s message automatically recorded in your mailbox.

Press SPEAKER or lift the handset to intercept the call.

• If your extension is in the headset mode, you can only press SPEAKER.

With Call Screening disabled:
Press V-MAIL to stop the broadcast and send the call directly to your mailbox.

With Call Screening enabled:
Press V-MAIL to switch to the Call Screening mode.

• See Call Screening (page 33) for more.

DSX Feature Handbook IntraMail Features ◆ 19

Auto Attendant Do Not Disturb

Auto Attendant Do Not Disturb

Description

Auto Attendant Do Not Disturb sends Automated Attendant calls directly to an extension user’s
mailbox. Their phone will not ring for calls from the Automated Attendant.

When a subscriber enables Auto Attendant Do Not Disturb, Automated Attendant calls to their extension go
directly to their mailbox. Their phone will not ring for calls from the Automated Attendant. You can option­ally enable Auto Attendant Do Not Disturb from system programming. A subscriber typically turns on Auto
Attendant Do Not Disturb when they need to work at their desk undisturbed by outside calls from the Auto­mated Attendant.

Keep in mind that Auto Attendant Do Not Disturb will not block Intercom calls from co-workers or any other
type of outside call not routed through the Automated Attendant. For example, with Automated Attendant Do
Not Disturb enabled, Direct Inwards Lines and transferred outside calls to an extension work normally.

20 ◆ IntraMail Features DSX Feature Handbook

Operation

Auto Attendant Do Not Disturb

Recording a Multiple Greeting and Setting Up Auto Attendant Do Not Disturb

Log onto Subscriber Mailbox.

G (4)

Access the Mailbox Greeting options.

[Greeting] - [Greet]

IntraMail does the following:

• Plays a summary of your current settings.

• Displays the status of your active Greeting (1-3).

[GREETING n: RECORDED] - [GREETING n: RECORDED], or
[GREETING n: NOT REC] - [GREETING n: NOT REC]

• Shows the Auto Attendant Do Not Disturb status.

[Auto-Attendant DND:OFF] - [Auto-Attendant DND:OFF], or
[Auto-Attendant DND:ON] - [Auto-Attendant DND:ON]

• Provides soft keys for each of the 3 greetings.

[Greeting 1] - [Gr1]
[Greeting 2] - [Gr2]
[Greeting 3] - [Gr3]

Select a Greeting (which also makes it active).

(1) [Greeting 1] - [Gr1]
(2) [Greeting 2] - [Gr2]
(3) [Greeting 3] - [Gr3]

[Super Display Soft Key] - [Keyset Soft Key]

L (5)

Listen to the active greeting (if recorded).

[Listen] - [Lstn]

Record a new greeting (if not recorded), or rerecord the

R (7)

current greeting.

[Record] - [Rec]

Record at the tone, then press # when done.

Features

IntraMail

Erase the currently recorded greeting (if any).

[Erase] - [Erase]

#

Go back to the Mailbox Greeting options.

[Exit] - [Exit]

Change Auto Attendant Do Not Disturb.

O (6)

#

0

Go back to mailbox Main Menu.

[Exit] - [Exit]

Plays Help message.

Turn Auto Attendant Do Not Disturb off or on.

*

E (3)

#

Pause or restart recording.

[Resume] - [Resume]
[Pause] - [Pause]

Erase the greeting.

[Cancel] - [Cancel]

End the recording.

[Done] - [Done]

DSX Feature Handbook IntraMail Features ◆ 21

Auto Erase or Save

Auto Erase or Save

Description

When a mailbox user completely listens to a new message and then exits their mailbox,
IntraMail will either save or erase the message.

When a mailbox user completely listens to a new message and then exits their mailbox, IntraMail will either
automatically save or erase the message. The setting of this option depends on how the subscriber would pre­fer their mailbox to operate. When set to erase, the subscriber can review their messages and retain only those
they specifically save using the SA option. This is a good choice for a subscriber that receives frequent unes­sential messages. When set to save, the subscriber has the assurance of knowing that every message they lis­tened to was saved in their mailbox. This is a good choice for those that must carefully review and consider
each new message.

Handling Partially Reviewed Messages

When listening to multiple new messages when Auto Erase or Save is set to Save:

❥ Any message to which you partially listen is automatically saved.
❥ Any message to which you hang up during or do not listen is retained as a new message.

For example, if you have three new messages, listen to part of message 1, dial L to hear part of message 2
and then hang up, IntraMail automatically:

❥ Saves message 1.
❥ Retains messages 2 and 3 as new messages.
❥ Restarts the flashing ring/message lamp.
❥ Resets the telephone display to V-MAIL 02 (VM02).

When listening to multiple new messages when Auto Erase or Save is set to Erase:

❥ Any message to which you partially listen is automatically erased.
❥ Any message to which you hang up during or do not listen is retained as a new message.

For example, if you have three new messages, listen to part of message 1, dial L to hear part of message 2
and then hang up, IntraMail automatically:

❥ Erases message 1.
❥ Retains messages 2 and 3 as new messages.
❥ Restarts the flashing ring/message lamp.
❥ Resets the telephone display to V-MAIL 02 (VM02).

Operation

N/A

22 ◆ IntraMail Features DSX Feature Handbook

Auto Time Stamp

Description

Automatically hear the time and date a message was left.

After a Subscriber Mailbox user listens to a message, IntraMail can optionally announce the time and date
the message was left. The Subscriber can enable Auto Time Stamp from their mailbox, or you can optionally
enable it from system programming. Auto Time Stamp helps if the subscriber needs to know the time and
date of each message they receive without taking any extra steps. With Auto Time Stamp turned on, Intra­Mail automatically announces the date, time, and (optionally) the caller’s number at the end of each mes­sage. With Auto Time Stamp turned off, the subscriber must dial TI while listening to a message to get the
same information.

Operation

Log onto Subscriber Mailbox.

OP (67)

Access the Mailbox Options Menu.

[MBOX Options] - [N/A]

AT (28)

Turning Auto Time Stamp On or Off

[Super Display Soft Key] - [Keyset Soft Key]

Access Auto Time Stamp.

[Time Stamp] - [Time]

IntraMail plays a summary of your Auto Time Stamp setting.

• By default, Auto Time Stamp is turned off.

O (6)

Turn Auto Time Stamp on or off.

Auto Time Stamp

Features

IntraMail

#

0

Go back to the Mailbox Options Menu.

[Exit] - [Exit]

Plays Help message.

DSX Feature Handbook IntraMail Features ◆ 23

Automated Attendant

Automated Attendant

Description

Automatically answers the telephone system’s incoming calls, plays an Instruction Menu
message, and provides dialing options to callers.

For a built-in call answering capability when IntraMail is not installed, see Automated
Attendant, Built-In

The Automated Attendant answers outside calls on each line, according to the time of the day and day of the
week that the call is ringing. The Automated Attendant can automatically answer the telephone system’s incom­ing calls, play an Instruction Menu message, and provide dialing options to callers.

Operation

For the outside caller:

1.

After Automated Attendant answers, the voice prompts will instruct you on which digits to dial.

(page 24).

Using the Automated Attendant

24 ◆ IntraMail Features DSX Feature Handbook

Automated Attendant, Built-In

Description

Automated Attendant, Built-In

Provides built-in call answering capability when IntraMail is not installed.

For the full-featured IntraMail Automated Attendant that automatically answers incoming calls,
plays an Instruction Menu message, and provides dialing options to callers, see Automated
Attendant

The Built-In Automated Attendant gives the system call answering and routing capabilities when IntraMail
is not installed. The Built-In Automated Attendant can use any of the first eight Call Routing Mailboxes
(001-008) for call handling, and each of these eight Routing Mailboxes can have a 30 second Instruction
Menu message (Attendant Greeting). The Routing Mailboxes must be Call Routing Mailboxes, and all other
Routing Mailbox types are ignored. Additionally, the Built-In Automated Attendant provides two voice mail
ports, allowing it to process two calls simultaneously.

(page 24).

The Built-In Automated Attendant does not provide voice mail.

Just like the full featured IntraMail Automated Attendant, the Built-In Automated Attendant can answer out­side calls on each line according to the time of the day and day of the week that the call is ringing. After
answering, the Built-In Automated Attendant plays an Instruction Menu message (greeting) to the caller and
provides them with dialing options.

Operation

Using the Built-In Automated Attendant

For the outside caller:

1.

After Automated Attendant answers, the voice prompts will instruct you on which digits to dial.

Features

IntraMail

DSX Feature Handbook IntraMail Features ◆ 25