NCR RealPOS 72XRT POS User Manual

USER GUIDE

NCR RealPOS 72

XRT

POS (7616)

Release 1.1

B005-0000-2228
Issue C

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in the United States

and/or other countries. Other product names mentioned in this publication may be trademarks or registered trademarks of their

respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks

of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is permitted under the terms

and conditions of an agreement you have with NCR, NCR's copyright notice must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become

available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,

photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR

office for information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Please use the link below to send your comments.

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Copyright © 2015

By NCR Corporation

Duluth, GA U.S.A.

All Rights Reserved

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and
field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements

The NCR RealPOS 72XRT conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are

live at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.

iii

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.

Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé par
le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du
fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.

iv

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or printer damage.

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.

References

The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

• NCR RealPOS 72XRT Site Preparation Guide (B005-0000-2229)

• NCR RealPOS 72XRT Hardware Service Guide (B005-0000-2230)

• NCR RealPOS 72XRT Parts Identification Manual (B005-0000-2231)

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with

this process send an email to [e-mail] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requester's contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

v

Warranty

Transport the product n its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528­8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and

should go through the NCR warranty process.

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines

listed in the RealPOS XR7 Site Preparation Guide (B005-0000-2333) and the NCR
Workstation and Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

vi

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.

Shipping Address:

NCR Corporation-DCA Depot
200 Hwy 74 South
Peachtree City, GA 30276
Attn: Dock Door 8

Table of Contents

Chapter 1: Product Overview

Introduction 1

Product IDs 1

Terminal Dimensions and Weights 1

Configurations 2

GMS Integration Tray Kit (7403-K300) 2

Hospitality Integration Tray Kit (7403-K301) 3

Integrated Customer Displays 4

Display Wall Mount (7403-K321) 6

Model and Serial Number Labels 7

Features 8

Key Features 8

vii

Processor 8

Motherboard 8

Memory 8

Storage Options 8

Connectivity 9

Display 10

Consumer Display Options 10

Operating Systems 10

Power Management 10

Cabinet 10

Base Model Comparison 12

MSR 14

Rear Signage 15

Port Security 16

I/O Board 17

I/O Board Connectors 18

Power Management 20

USB Wakeup 20

Definitions of the States 20

G3 Mechanical Off 20

viii

G2/S5 Soft Off 20

G1 Sleeping 20

G0 Working 21

ACPI Sleep States (S0 - S5) 21

ACPI States for Windows 23

Enabling Wake on LAN 24

Windows 7 24

Windows XP 27

Remote Customer Displays 30

NCR 5976 2x20 LCD Customer Display 30

Character Sets 31

NCR RealPOS 5943 12.1-Inch LCD 32

NCR RealPOS 5943 15-Inch LCD 33

NCR RealPOS 5967 12.1-Inch Touch LCD 34

NCR RealPOS 5967 15-Inch Touch LCD 35

NCR 5982 6.5-Inch LCD Display 36

Transaction Printers 37

NCR RealPOS 7167 Printer 37

NCR RealPOS 7168 Printer 38

NCR RealPOS 7198 2ST Printer 39

Chapter 2: Installing the Terminal

Introduction 41

Installation Summary 42

Installation Restrictions 42

Connecting the External Cables 43

Accessing the I/O Panel 44

Powered Serial Port Jumper Settings and Fuses 46

Accessing the Backplane Connectors 47

AC Power Cord Connection 48

Cable Routing 49

Cable Routing from the I/O Board 50

Terminal Configured with a DVD-ROM Drive 50

Terminal without a DVD-ROM Drive 51

Cable Routing from the Backplane Board 53

Optional VGA Extension Cable 54

Removing the Storage Media 56

Powering Up the Terminal 57

Terminal On/Off Switch 57

Power Button Override 57

Default Boot Order 58

Keyboard support 58

Connecting peripherals 58

Calibrating the Touch Screen 58

Out-of-Box Failures 59

Chapter 3: POST Diagnostics

Diagnostic LEDs 61

Beep Codes 63

Boot Block Beep Codes 63

POST BIOS Beep Codes 63

ix

Chapter 4: Touch Screen Calibration

Introduction 65

Installing the Driver 66

Touch Methods 67

Calibration Procedures 71

Verifying the Calibration 74

Optional Settings 75

Chapter 5: Configuring a Secondary Display

Introduction 77

Setting the Display Mode 78

Intel Graphics Controller Hot Keys 80

Chapter 6: Configuring AMT

Configuring the Terminal 81

Logging onto the Terminal Using AMT 87

Function Definitions 90

Hardware Information 90

Removing the Hard Disks 91

Chapter 7: Installing Optional Remote Peripherals

Introduction 93

Cable Routing 93

x

Installing a Transaction Printer 94

USB Installation 94

RS-232 Installation w/Power from Powered USB 95

Installing a Remote Customer Display 96

NCR RealPOS 5943 12-inch LCD Cable Connections 98

VGA Connections 99

Powered USB Cable Connections 100

NCR RealPOS 5943 15-inch LCD Cable Connections 101

VGA Connections 102

Powered USB Cable Connections 103

NCR RealPOS 5967 12-inch Touch LCD Cable Connections 104

VGA Connections 105

Powered USB Cable Connections 106

NCR RealPOS 5967 15-inch Touch LCD Cable Connections 107

VGA Connections 108

Powered USB Cable Connections 109

Installing an NCR 5975/5976 Remote Customer Display 110

USB Interface (Powered) 114

RS-232 Interface (Powered) 114

Installing a Cash Drawer 115

Installing a Second Cash Drawer 116

Chapter 8: Configuring a Second HDD for RAID

Introduction 117

Configuring a RAID System 117

Installation Procedures 118

Replacing a Failed RAID 1 (Mirrored) HDD 123

Failed Disk Replacement Procedure 124

Chapter 9: 2x20 Customer Display Interface

Introduction 127

General Specifications 127

Serial Communication Interface 127

Command Codes 128

User Defined Character Definition (08h, CODE, Byte1…Byte5) 128

Character Table Select (09h, TABLE CODE) 129

Clear Display (12h) 129

Luminance Control (11h, LUMINANCE) 129

Cursor Position (10h, POSITION) 130

Reset (13h) 130

Character Tables and Codes 131

CP437 132

CP858 133

CP866 134

CP932 135

Chapter 10: BIOS Setup

Entering Setup 137

How to Select Menu Options 137

Restoring Factory Settings 137

Disabling Resources 137

Keyboard Shortcuts 138

xi

BIOS Default Values 140

Main Menu 140

Advanced Menu 140

Chipset Menu 147

Boot Menu 152

Chapter 11: BIOS Updating Procedure

Introduction 153

Prerequisites 153

Creating a Bootable USB Drive 154

SPI/BIOS Updating Procedures 154

Manually Updating the MAC Address 158

Chapter 12: Operating System Recovery

Introduction 159

Prerequisites 159

Procedures for Windows XP Pro/POSReady 2009 159

OS Recovery Procedures for Windows 7/POSReady 7 161

Chapter 13: Solid State Drive Optimization

About the Intel® SSD Optimizer 165

Intel® SSD Optimizer Requirements 165

Installation and Startup 167

Requirements 167

xii

Installation 167

Starting the Intel SSD Toolbox 168

Manually Running the Intel® SSD Optimizer 169

Scheduling the Intel® SSD Optimizer 172

Removing a Scheduled Intel® SSD Optimizer Session 176

Additional Information 176

Known Limitations 177

Known Issues 178

Chapter 14: Touch Screen Operation

Introduction 181

Touch Mode of Operation 181

Changing the Touch Mode 182

Turning Off the Mouse Pointer 183

Terminal Placement 186

Chapter 15: Maintenance

Cabinet and Touch Screen Cleaning Procedures 187

Cleaners/Solvents to Use 187

Cleaners/Solvents to NOT Use 187

Cooling Vent Cleaning 188

Procedure 188

MSR Cleaning Procedures 189

MSR Cleaning and Treatment Cards 189

MSR Treatment Card 189

Cleaning/Treatment Frequency 190

Chapter 1: Product Overview

Introduction

The NCR RealPOS 72XRT (also referred to as NCR 7616) is a scalable, retail-hardened
Integrated Point-of-Sale. The NCR RealPOS 72XRT offers an intuitive capacitive touch
screen interface plus a variety of retail consumer interfaces. The product is designed for
extended life cycles, stability and superior availability. The terminal has been enhanced
to offer even better serviceability and scalability than previous generations.

Engineered to thrive in the most demanding environments, the NCR RealPOS 72XRT
offers retailers in Hospitality, Convenience Stores, and General Merchandise a POS
platform that offers exceptional value for their POS investment.

Product IDs

Major Model CPU

7616-1201

7616-1301 7616 Base, Intel i3 CPU, 4GB DDR3, Diskless

7616-1501 7616 Base, Intel i5 CPU, 4GB DDR3, Diskless

7616-0015 7616 Display, 15", Capacitive Touch (for Base or Remote Mount)

7616-0045 7616 Display, 15", Capacitive Touch (for Base or Remote Mount)

7616-0017 7616 Display, 17", Capacitive Touch (for Base or Remote Mount)

7616 Base, Intel Celeron G530T CPU, 4GB DDR3, Diskless

Terminal Dimensions and Weights

See the NCR RealPOS 72XRT Site Preparation Guide, B005-0000-2229.

1-2 Product Overview

Configurations

There are field upgradeable kits for the NCR RealPOS 72XRT that provide for many
configuration variations. This section illustrates each of these and lists the associated
kits.

GMS Integration Tray Kit (7403-K300)

This kit provides the necessary components for integrating a printer and keyboard with
the NCR RealPOS 72XRT terminal for a General Merchandise environment. It can be
mounted on a flat surface or on a cash drawer.

Product Overview 1-3

Hospitality Integration Tray Kit (7403-K301)

This kit provides the necessary components for integrating a printer with the NCR
RealPOS 72XRT terminal for a Hospitality environment. It can be mounted on a flat
surface or on a cash drawer.

1-4 Product Overview

Integrated Customer Displays

There are various kits that are used for integrating VFD and LCD customer displays on
the back of the NCR RealPOS 72XRT terminal.

• 7403-K451: Integrated 2x20 Customer Display

• 7403-K452: Rear Consumer Display Pole Mount (for 5975 Display)

• 7403-K453: Rear Consumer LCD Hinge Assembly - Small (Small displays)

• 7403-K454: Rear Consumer LCD Hinge Assembly - Large (Large displays)

Product Overview 1-5

There are four post options for the 5975 display, available in 4 inch increments

1-6 Product Overview

Display Wall Mount (7403-K321)

This kit is used in to install a 7616 Display Head remotely on a vertical surface.

Product Overview 1-7

Model and Serial Number Labels

The serial number and model number labels located on the back of the Display Head, on
the top back edge of the Display Head, and on the bottom of the Base. If the terminal
was shipped with an Operating System pre-installed then there is also a Certificate of
Authenticity label on the bottom of the Base.

1-8 Product Overview

Features

Key Features

• Extreme performance with Intel® Core™ processor family

• Fast and reliable capacitive touch screen with full-tilt capability

• Integrated compact design with customizable customer-facing display system

• Reduced power consumption with energy-efficient Intel processor technology and
high-efficiency 80 PLUS power supply

• Innovative EZ-Glide Blade System provides tool-free front-access for service and
upgrades

• Advanced systems management capabilities with Intel® AMT

Processor

• Intel® G1610T processor (2.3Ghz)

• Intel® Core™ i3-3240T processor (2.9GHz)

• Intel® Core™ i5-3470T processor (3.2GHz)

Motherboard

• Intel® Q67 Express Chipset

• Intel® Integrated HD Graphics

• Intel® Matrix Storage Technology (MST)

• SATA III 6Gb/s storage interface

Memory

• 4GB - 16GB system memory

• Dual-channel DDR3 (1333MHz)

• Two DIMM memory sockets

Storage Options

• 3.5” 250GB SATA hard disk drive

• Dual 2.5” SATA hard disk drives with RAID

• 2.5” SATA solid state drive (SSD)

• Internal 24x CD/DVD-ROM drive

Product Overview 1-9

Connectivity

• 12 USB ports total:

• 4 PC USB (5V)

• 2 powered USB (12V)

• 1 powered USB (24V printer)

• 5 dedicated USB ports (reserved)

Note: For security purposes individual USB ports can be disabled in the BIOS at:

Chipset >> PCH-IO Configuration >> USB Configuration >>
USB Ports Per-Port Disable Control >> Enabled.

• 5 RS-232 ports (selectable power 0/5/12V)

• 10/100/1000 MB (Gigabit) Ethernet LAN

• VGA Port (dual independent display support)

• Audio ports:

• Rear channel line out

• Line in (mic)

• Integrated USB wireless option

• Dual Cash Drawer Support

• Single Connector for Backwards Compatibility

• Connected through a cash drawer Kickout connector on the I/O Board or
through the cash drawer Kickout connector on the transaction printer.

• The terminal can be configured with 0, 1, or 2 cash drawers. The first drawer is
attached to the terminal through a cable with an RJ-45 connector. A second
drawer can be connected using a 'Y' cable.

Note: A single Open/Close status signal is shared with both drawers. Therefore, it is

not possible to determine which cash drawer is open.

Note: The terminal has a protection diode on board to limit back EMF from the

solenoid when the solenoid turns off. Third party cash drawers should also have a
diode installed across the solenoid to further reduce potentially damaging overshoot
from the solenoid. This diode is present on all NCR cash drawers.

1-10 Product Overview

Display

• 15” capacitive touchscreen

• 17” capacitive touchscreen

• High-brightness LCD

• Full-tilt capability (0˚ - 90˚)

• Integrated stereo speakers

• Motion sensor

Display Options

• Integrated 3-track ISO MSR

• Integrated biometric fingerprint reader

Consumer Display Options

• 2 x 20 VFD (integrated or pole mount)

• All Points Addressable (APA) display

• 6.5”, 12” or 15” LED LCD display

• 15” Capacitive touchscreen

Operating Systems

• Window 7 Professional

• Windows XP Professional

• Windows Embedded POSReady 7

• Windows Embedded POSReady 2009

• SUSE Linux Enterprise for Point-of-Service (SLEPOS)

Power Management

• 80 PLUS certified power supply (230 watt capacity)

• ACPI 3.0 compliant

Cabinet

• Tool-Free Front Accessible Components

• Motherboard on a Removable Sled

• One or Two SATA Hard Drives

• DVD ROM Drive

• Power Button

• Nine Visible LEDs

Product Overview 1-11

• Lighted Logo to Indicate Power On / Suspend Mode

• LAN Link Activity

• Hard Drive Activity

• Six Diagnostic LEDs

1-12 Product Overview

Base Model Comparison

RealPOS 72XRT Base (Class 7616) Standard Model 1200

Performance

Model 1300

Extreme Model

1500

Processor Celeron G530T Core i3-2120T Core i5-2390T

Clock Speed 2Ghz 2.6GHz 2.7GHz

Cache 2MB 3MB

CPU Cores

2

Chipset Intel Q67 express

Thermal Design Power

AMT 8 *

Memory

MEMORY TYPE

Memory Slots

STANDARD MEMORY

Maximum System Memory

Note: Chipset supports 32GB. 72XRT has 2

35 Watts

Yes

DDR3 1333MHz

2 DIMM

1 x 4GB

8GB(2 x 4GB)

memory slots. 4GB is largest memory
module certified and released at this
time.

Dynamic Video Memory Technology
(DVMT) 5.0

Dynamic Video Memory Technology (DVMT) 5.0 supports the
selection of several increased sizes of pre-allocated
memory.This amount is chosen via the system BIOS as a setup
option

Connectivity

RS-232 Total

5

RS-232, 0/5/12V (front I/O) 4

RS-232, 12V (dedicated) 1 (rear customer display)

USB Total

12

USB, 5V PC (front I/O) 4

USB, 12V Powered (front I/O) 2

USB, 24V Powered (front I/O) 1

USB, 5V (dedicated – touch display &

4(operator touch, MSR, biometrics, wireless)

integrated options)

Product Overview 1-13

RealPOS 72XRT Base (Class 7616) Standard Model 1200

USB, 5V (dedicated – rear consumer

Performance

Model 1300

1(consumer touch display)

Extreme Model

display system)

Dual Independent Display Support Standard

Video Interface – Consumer 1 – VGA(supports Hi-definition)

Ethernet LAN 10/100/1000Mb

Cash Drawer Ports 1 (supports 2 cash drawers via Y cable)

Storage / Expansion

Single SATA Hard Disk Drive 3.5” 250GB Option

Dual SATA Hard Disk Drives Dual 2.5” 250GB Option

Solid State Drive (SATA)

Integrated Optical Drive Option (SATA)

Onboard RAID support

15” or 17” Touch Display

2.5” 40GB SSD Option

CD/DVD ROM Option

Standard

1500

Brightness (15 and 17)

Screen Life (15 and 17)

Integrated Speakers

Integrated 3 track ISO MSR

Integrated USB Wireless

Integrated Biometrics

Consumer Displays

2 x 20 VFD

All Points Addressable VFD

6.5” Color LCD

12” Color LCD

15” Color LCD

15” Color LCD with Touch

Power Supply

High Bright

50K Hours

Standard

Option

Option

Option

Option

Option

Option

Option

Option

Option

80Plus Certified 230 Watt

1-14 Product Overview

MSR

The MSR interface supports a maximum of 3 tracks of magnetic stripe information to
support ISO format cards. The MSR is by default an OPOS device but can be
reprogrammed for use with keyboard stream applications.

Note: See the NCR MSR Configuration User Guide (B005-0000-2031) Issue D (or later) for

details on how to configure the MSR for keyboard stream applications.

Product Overview 1-15

Rear Signage

Customer provided signage information (7.25" x 5.5") can be displayed on the back of the

7616. Plastic covers are required to hold the sign in place. The Signage Kit (7403-K455)
contains 5 plastic inserts for this purpose.

1-16 Product Overview

Port Security

The NCR RealPOS 72XRT provides communication port security by protecting all
connections via a key lock or a cover requiring tools to open. This keeps the terminal
safe from users that might try to remove data or inject a virus via a USB port or other
connection.

Some customers may prefer to keep a key attached to the terminal for service purposes.
The NCR RealPOS 72XRT provides a means to hide the key inside the terminal display
head. To access this you must remove the Top Access Cover on the back of the display
(2 captive screws). Insert the key into the molded key slot. Be sure the key is secure
before closing the rear access door.

Product Overview 1-17

I/O Board

The I/O Board is used to provide external connections for the motherboard. It slides into
position in the terminal below the motherboard.

1-18 Product Overview

I/O Board Connectors

• Ethernet

• One 10/100/1000 MDI port

• USB

• Four High Speed Ports. Each port is capable of supplying 5 V at 0.5 A max. Self
healing polyfuses are used to provide current protection.

• Two 12 V High Speed USB+Power ports. Each port is capable of supplying 12 V
at 2.0 A max. Connected peripherals must not exceed this rating. Self healing
polyfuses are used to provide current protection.

• One 24 V High Speed USB+Power ports. The port is capable of supplying 24 V at

0.5 A continuous and 3.0 A peak. A self-healing Poly-Fuse is used to provide
current protection.

• Serial Ports (4)

• RS-232 ports with selectable power (+5 V, +12 V, or RI) on pin 9. (One RS 232
port is connected to the backplane and is available on the Backplane Board.)

Note: By default, Windows assigns COM 1-4 to the COM ports on the front of the

terminal (labeled COM A-D). Additionally, there is a COM port on the back of the
terminal, which is dedicated to integrated customer displays. Windows assigns
COM6 to this port. Finally, there is an internal COM5, which is used by the
Advanced Management Technology feature.

• Cash drawer Kickout port

• Support for two cash drawers on a single port