NCR RealPOS 70XRT, RealPOS 70XRT 7403 User Manual

NCR RealPOS 70XRT (7403)
POS Workstation

Release 1.0

User Guide

B005-0000-1872
Issue A

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

NCR RealPOS is either a registered trademark or a trademark of NCR Corporation in the United States and/or other countries.

UniWinDriver, TSHARC and Hampshire are trade names of Hampshire Company, Inc. Copyright 1995 - 2008 Hampshire Company, Inc.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available.
NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for
information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to:

Manger, Information Products
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30096

Or send feedback:

http://www.info.ncr.com/eFeedback.cfm

Copyright © 2008
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved

i

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and field
engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements

The NCR RealPOS 70XRT conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).

The on/off switch is a logic switch only. The AC line voltage primaries are live at all times
when the power cord is connected. Therefore, disconnect the AC power cord before opening
the unit to install features or service this terminal.

ii

References

• NCR RealPOS 70XRT Site Preparation Guide (B005-0000-1873)

• NCR RealPOS 70

• NCR RealPOS 70

XRT Hardware Service Guide (B005-0000-1874)
XRT Parts Identification Manual (B005-0000-1875)

• NCR Retail Systems Manager Software User's Guide (B005-0000-1518)

iii

Table of Contents

Chapter 1: Overview

Introduction ...............................................................................................................1-1

Model Numbers.........................................................................................................1-1

Terminal Dimensions and Weights ...........................................................................1-1

Optional Configurations............................................................................................1-2

Model and Serial Number Labels.............................................................................. 1-3

Features .....................................................................................................................1-4

Motherboard .......................................................................................................1-5

Cabinet................................................................................................................1-7

Storage Media.....................................................................................................1-7

Operating Systems .............................................................................................. 1-7

MSR....................................................................................................................1-7

I/O Board...................................................................................................................1-8

I/O Board Connectors .........................................................................................1-8

Powered Serial Port Jumper Settings..................................................................1-9

Removing the Display Head from the Base ............................................................1-11

Integrated Customer Displays .................................................................................1-13

Remote Customer Displays ..................................................................................... 1-15

NCR 5975 2x20 VFD Customer Display .........................................................1-15

Features ........................................................................................................1-15

Character Sets...............................................................................................1-16

NCR 5975 Graphical VFD Customer Display..................................................1-17

Hardware Features........................................................................................ 1-17

Character Sets...............................................................................................1-18

Software Features ......................................................................................... 1-19

5942 12.1-Inch Color LCD...............................................................................1-20

5942 15-Inch Color LCD..................................................................................1-20

5964 15-Inch Touch Screen..............................................................................1-21

5964 15-Inch Touch Screen..............................................................................1-22

Features ........................................................................................................1-22

Power Supply ..........................................................................................................1-23

AC Input ...........................................................................................................1-23

DC Outputs .......................................................................................................1-23

Maximum Rated Output Power ........................................................................1-23

Printers ....................................................................................................................1-24

NCR 7167 Printer ............................................................................................. 1-24

NCR 7198 Printer ............................................................................................. 1-24

NCR 7168 Printer ............................................................................................. 1-25

iv

Power Management.................................................................................................1-26

G3 Mechanical Off ...........................................................................................1-26

G2/S5 Soft Off..................................................................................................1-26

G1 Sleeping ......................................................................................................1-26

G0 Working ...................................................................................................... 1-26

ACPI Sleep States (S0 – S5).............................................................................1-26

Wake on LAN .........................................................................................................1-28

Chapter 2: Installing the Terminal

Introduction ...............................................................................................................2-1

Installation Summary ................................................................................................2-2

Installation Restrictions.............................................................................................2-2

Connecting the External Cables ................................................................................2-3

Accessing the I/O Panel......................................................................................2-4

Accessing the Backplane Connectors ................................................................. 2-6

AC Power Cord Connector ................................................................................. 2-6

Cable Routing............................................................................................................ 2-7

I/O Board Cable Routing ....................................................................................2-7

Terminal Configured with a DVD-ROM Drive ............................................. 2-8

Terminal without a DVD-ROM Drive ...........................................................2-9

Backplane Cable Routing .................................................................................2-11

Removing the Storage Media .................................................................................. 2-12

Powering Up the Terminal ......................................................................................2-13

Terminal On/Off Switch ...................................................................................2-13

Power Button Override.................................................................................2-13

Default Boot Order ...........................................................................................2-13

Keyboard support.............................................................................................. 2-14

Connecting peripherals .....................................................................................2-14

Calibrating the Touch Screen ...........................................................................2-14

Out-of-Box Failures ................................................................................................2-15

Chapter 3: Touch Screen Calibration

Installing and Calibrating the Touch Screen .............................................................3-1

Installing the Driver............................................................................................3-1

Calibrating the Touch Screen .............................................................................3-3

Verifying the Calibration .................................................................................... 3-6

Optional Settings ................................................................................................3-8

Chapter 4: Installing a Secondary (Dual) Display

Configuring the Graphics Controller......................................................................... 4-1

Configuring the Graphics Controller......................................................................... 4-2

v

Single Display Mode Setup ................................................................................4-2

Dual Display Clone Setup (Notebook and Monitor) ..........................................4-3

Extended Desktop Dual Display Setup (Notebook and Monitor).......................4-4

Intel Graphics Controller Hot Keys ....................................................................4-5

Chapter 5: Configuring AMT

Configuring the 7403 Terminal.................................................................................5-1

Logging onto the 7403 Terminal Using AMT ..........................................................5-9

Removing the Hard Disks .......................................................................................5-10

Chapter 6: Installing Optional Remote Peripherals

Introduction ...............................................................................................................6-1

Cable Routing .....................................................................................................6-1

Installing a Transaction Printer .................................................................................6-1

USB Installation..................................................................................................6-2

RS-232 Installation w/Power from Powered USB..............................................6-3

Installing a Remote Customer Display...................................................................... 6-4

NCR 5964 15-inch Touch LCD Cable Connections...........................................6-6

NCR 5942 12.1-Inch LCD Monitor Cable Connections.....................................6-9

NCR 5942 15-Inch LCD Monitor Cable Connections .....................................6-12

NCR 5965 15-Inch Touch LCD Cable Connections ........................................6-14

Installing an NCR 5975 Remote Customer Display ......................................... 6-17

Installing a Cash Drawer .........................................................................................6-21

Installing a Second Cash Drawer......................................................................6-22

Chapter 7: Installing a RAID System

The Intel Matrix Storage Manager (RAID)............................................................... 7-1

Installing a RAID System ................................................................................... 7-1

Replacing a Failed RAID 1 (Mirrored) HDD ..................................................... 7-7

RAID Option ROM ............................................................................................7-8

Chapter 8: 2x20 Customer Display Interface

Introduction ...............................................................................................................8-1

General Specifications...............................................................................................8-1

Serial Communication Interface................................................................................ 8-1

Command Codes ....................................................................................................... 8-2

User Defined Character Definition (08h, CODE, Byte1…Byte5)......................8-2

Character Table Select (09h, TABLE CODE).................................................... 8-2

Clear Display (12h)............................................................................................. 8-3

Luminance Control (11h, LUMINANCE)..........................................................8-3

Cursor Position (10h, POSITION)......................................................................8-3

vi

Reset (13h)..........................................................................................................8-3

Character Tables and Codes ...............................................................................8-3

CP437 .............................................................................................................8-4

CP858 .............................................................................................................8-5

CP866 .............................................................................................................8-6

CP932 .............................................................................................................8-7

Chapter 9: Cash Drawer Interface

Chapter 10: Wedge to USB MSR Software Migration

Overview .................................................................................................................10-1

Software Requirements ...........................................................................................10-2

Potential Operational Differences ........................................................................... 10-3

Deployment Considerations ....................................................................................10-3

Local Update..................................................................................................... 10-3

Remote Deployment .........................................................................................10-3

Chapter 11: Maintenance

Cabinet and Touch Screen Cleaning Procedures.....................................................11-1

Cleaners/Solvents to Use ..................................................................................11-1

Cleaners/Solvents to NOT Use ......................................................................... 11-1

Cooling Vent Cleaning............................................................................................11-2

MSR Cleaning Procedures ......................................................................................11-3

Chapter 12: Operating System Recovery

Introduction .............................................................................................................12-1

Prerequisites...................................................................................................... 12-1

Connecting an External CD-ROM Drive ................................................................12-2

OS Recovery Procedures.........................................................................................12-3

Chapter 13: BIOS Updating Procedures

Introduction .............................................................................................................13-1

Prerequisites...................................................................................................... 13-1

Creating the Bootable Media................................................................................... 13-2

Creating a Bootable CD....................................................................................13-2

Creating a Bootable USB Memory Drive.........................................................13-2

SPI/BIOS Updating Procedures ..............................................................................13-3

Chapter 14: BIOS Settings

Entering Setup ......................................................................................................... 14-1

How to Select Menu Options ..................................................................................14-1

vii

Restoring Factory Settings ......................................................................................14-1

BIOS Default Values............................................................................................... 14-2

Main Menu........................................................................................................14-2

Advanced Menu................................................................................................14-2

PCI/PnP Menu .................................................................................................. 14-5

Boot Menu ........................................................................................................ 14-6

Security Menu................................................................................................... 14-6

Chipset Menu....................................................................................................14-7

Appendix A: Memory Map

DOS Considerations ..........................................................................................A-1

Appendix B: IRQ Settings

Interrupts............................................................................................................ B-1

Default Settings ............................................................................................. B-1

viii

Revision Record

Issue Date Remarks

A Nov 2008 First issue

Chapter 1: Overview

Introduction

TheNCRRealPOS70XRT(alsoreferredtoasNCR7403)isthelatestinscalable,retail‐
hardenedIntegratedPoint‐of‐Sale.TheNCRRealPOS70
intuitivecapacitivetouchscreeninterfaceplusavarietyofretailconsumerinterfaces.
Theproductisdesignedforextendedlifecycles,stabilityandsuperioravailability.
Theterminalhasbeenenhancedtoofferevenbetterserviceabilityandscalabilitythan
previousgenerations.Engineeredtothriveinthemostdemanding
NCRRealPOS70
MerchandiseaPOSplatformthatoffersexceptionalvaluefortheirPOSinvestment.

XRTcontinuestoofferan

environments,the

XRToffersretailersinHospitality,ConvenienceStores,andGeneral

Model Numbers

Major Model Description

7403-1000 Intel Celeron processor, 1GB DDR2, No Hard Disk, US Power Cord

7403-1001 Intel Celeron processor, 512MB DDR2, 80GB or larger Hard Disk, US Power Cord

7403-1300 Intel Core2 Duo T7500 processor, 2GB DDR2, No Hard Disk, US Power Cord

7403-0015 LCD Touch Display, 15”, Capacitive

Terminal Dimensions and Weights

See the NCR RealPOS 70XRT Site Preparation Guide, B005-0000-1464.

1-2 Chapter 1: Overview

Optional Configurations

The NCR RealPOS 70XRT can be a free standing desktop, wall mounted, or it can be combined
with a integration tray to add further value and save valuable counter space. The integration
tray supports a variety of NCR’s most popular peripheral options.

Desktop

Wall Mount

26346

Integration Tray

Chapter 1: Overview 1-3

Model and Serial Number Labels

The serial number and model number labels located on the back of the Display Head, on the
top back edge of the Display Head, and on the bottom of the Base. If the terminal was shipped
with an Operating System pre-installed then there is also a Certificate of Authenticity label on
the bottom of the Base.

NCR Corporation

7403 Display Certification Label

Class 7403

Date of Mfg.

Model No
Serial No

Duluth, GA 30096

: XXXX-XXXX
: XX-XXXXXXXX
:

YYYY/ MM/ DD

Made in Singapore

This device compli es with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
This Class A digital apparatus complies with
Canadian ICES-003.

Lamps contain Mercury. Dispose of Properly.

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Class/Model:
S/N:

Cet appareil numerique de la classe A est
conforme a la norme NMB-003 du Canada.

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NRTL

Class/Model:
S/N:

NCR Corporation
Class 7403

Date of Mfg.

Model No
Serial No

Duluth, GA 30096

: XXXX-XXXX
: XX-XXXXXXXX
: YYYY/ MM/ DD

Made in Singapore

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NRTL

100-120 Vac 2.0 A 50-60 Hz
200-240 Vac 1.0 A 50-60 Hz

This device complies with Part 15 of the FCC rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,and
(2) this device must accept any interference received,
including interference that may cause undesired
operation.
This Class A digital apparatus complies with
Canadian ICES-003.

Cet appareil numerique de la classe A est
conforme a la norme NMB-003 du Canada.

ACN 000 003 592

150 W
150 W

MIC Label

VCCI-A

Note: Label will be located under the DVD
Drive, if present.

Windows 2000 Pro Embedded 1-2 CPU

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Product Key:

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00019-068-654-234

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26275

1-4 Chapter 1: Overview

Features

• Serial ATA (SATA) Hard Drive Interface

• High-speed Gigabit Ethernet

• Intel AMT 4.0 Remote Management

• Proven Capacitive Touch Technology

• High Brightness 15” LCD

• Stereo Speakers

• Motion Detection Sensor

• 0 – 90 Degree Display Tilt

• 2x20 VFD Customer Display

• Dual Cash Drawer Support

– Single Connector for Backwards Compatibility
– Connected through a cash drawer Kickout connector on the I/O Board or through the

cash drawer Kickout connector on the transaction printer.

– The terminal can be configured with 0, 1, or 2 cash drawers. The first drawer is

attached to the terminal through a cable with an RJ-45 connector. A second drawer can
be connected using a ‘Y’ cable.

Note: A single Open/Close status signal is shared with both drawers. Therefore, it is

not possible to determine which cash drawer is open.

• Four Powered Serial Ports (I/O Board)

• Powered Serial Port to Support an Integrated Customer Display (Backplane Board)

• Two 12V USB+Power Ports (I/O Board)

• One 24V USB+Power port (I/O Board)

• Six Type-A USB Connectors (4 on I/O Board, 1 on Backplane, 1 in Display Head)

• MIC Input (I/O Board)

• Audio Out (I/O Board)

• VGA Connector (Backplane Board)

• Combination Power/Audio Line Out Port to Support Customer Displays (Backplane)

• Speed Controlled CPU Fan

• Integrated Signage System

Chapter 1: Overview 1-5

• Modules Plug into a Backplane Board

– Front Accessibility
– Eliminates Most Internal Cables
– Simplifies Upgrades
– Faster On-Site Service
– Efficient Depot and Self-Service Options

• Removable Display Head

• Power Supply

– 265W Output Power
– Custom ATX12V Power Supply
– 80+ Certified
– Modular and Serviceable w/o Disconnection of any Cables
– Supports NCR Printers Running in 75W Mode

Motherboard

• Mobile Intel® GM 45 Express Chipset

• Intel® Processors

– Intel® Core™2 Duo T7500
– Intel® Celeron® 575

• Two SODIMM Sockets Supporting 667 – 800 MHz DDR2 Memory Modules

– 512MB – 4GB
– Dual Channel Support

• Intel Cantiga-GM Chipset

– Intel Cantiga-GM Graphics Memory Controller Hub (GMCH)
– Intel ICH9M I/O Controller Hub

• IO connections are through a backplane board except for devices plugging directly into

motherboard. Another IO Connector row is located on a separate I/O Board.

• Video – Intel integrated graphics subsystem (Gen 5.0 Core, 457MHz) with dual display

support

– LVDS LCD supporting dual channel 24 bit panels including DDC signals and

backlight control

– VGA (analog) including DDC

1-6 Chapter 1: Overview

• Audio – Intel High Definition Audio and HD Codec driving/receiving these interfaces

from the backplane (Jack detect support on all ports)

– Speaker out L/R with 3W/channel amplifier on motherboard.
– Headphone out (port can be re-tasked using HD audio)
– MIC in (port can be re-tasked using HD audio)
– Additional audio out port (for future use)

• LPC Bus

– LPC driven onto backplane to interface SuperIO or other LPC devices elsewhere in the

system

• USB

– Support for High Speed USB devices, support for USB port disable
– All 12 USB ports available on Cantiga are driven into the backplane
– A single over-current signal is received from the backplane.

• PCI Express

– The motherboard drives two PCI Express x1 interfaces into the backplane

• SATA

– Three SATA ports driven onto backplane
– Support for two hard disk drives and one optical disk drive
– Intel Matrix Storage Manager (includes RAID) supported on all ports

• AMT

– Full support for Intel AMT 4.0 including out of band functions

• LAN

– Intel 82567 Platform LAN connect with 10/100/1000 Ethernet support LAN

• BIOS Hardware Support

– BIOS resident in the 32MB SPI Flash device
– Support for ACPI, SMBIOS

• Security

– TPM 1.2 module integrated into ICH9M in chipset

Chapter 1: Overview 1-7

Cabinet

• Tool-Free Front Accessible Components

– Motherboard on a Removable Sled
– One or Two SATA Hard Drives
– DVD ROM Drive
– Power Button

• Nine Visible LEDs

– Lighted Logo to Indicate Power On / Suspend Mode
– LAN Link Activity
– Hard Drive Activity
– Six Diagnostic LEDs

Storage Media

• Hard Drive Options

– Single 3.5” Hard Drive
– Dual 2.5” Hard Drives (On-board RAID)

• Slim-line DVD-ROM Drive

• Solid State Drive – SATA interface

Operating Systems

• Windows XP Professional

• POSReady

MSR

MSR

The MSR interface supports a maximum of 3 tracks of magnetic stripe information for support
of ISO format cards.

26270

1-8 Chapter 1: Overview

I/O Board

The I/O Board is used to provide external connections to the motherboard. It slides into
position in the terminal underneath the motherboard.

LAN

I/O Board Connectors

• Ethernet

– One 10/100/1000 MDI port

• USB

– Four High Speed Ports. Each port is capable of supplying 5 V at 0.5 A max.

– Two 12 V High Speed USB+Power ports. Each port is capable of supplying 12 V at

– One 24 V High Speed USB+Power ports. The port is capable of supplying 24 V at

• Audio

– Double stack connector for Headphone Out and Mic In

D
C

B

A

Line Out

MIC

12V 24V

RS232/DRS232/C

RS232/BRS232/A

E F G

Cash

Drawer

26297b

Self-healing polyfuses are used to provide current protection.

2.0 A max. Connected peripherals must not exceed this rating. Self-healing polyfuses
are used to provide current protection.

0.5 A continuous and 3.0 A peak. A socketed fuse is used to provide current
protection.

• Serial Ports (4)
– RS-232 ports with selectable power (+5 V, +12 V, or RI) on pin 9. (One RS-232 port

is connected to the backplane and is available on the Backplane Board.)

• Cash drawer Kickout port
– Support for two cash drawers on a single port

Chapter 1: Overview 1-9

Powered Serial Port Jumper Settings

ThefourserialportshavejumperoptionsforeitherRingIndicator(RI),fused+12V,
orfused+5Vonpin9.Whensettopoweredeachportiscapableofsupportingupto

1.5A(Max.)andisprotectedwithself‐healingpoly‐fuse.Thedefaultsettingforall

portsisRingIndicator.

four

300-15

-

1

5

300-15

-

1

5

300-15

-

1

5

300-15

-

1

5

C
O
M

3

0

0

D
C

O
M

0

0

3

C

RI
12V
5V

RI
12V
5V

C
O

0

0

3

M
B

C
O
M

3

0

0

A

RI
12V
5V

RI
12V
5V

F4, 3 A, 125 V

26226

1-10 Chapter 1: Overview

Additional connectors are located under the Customer Display.

Operator Display

USB

VGA

Cust. Display

Power/Audio

(+12 V)

RS-232 (F)

26130

Chapter 1: Overview 1-11

Removing the Display Head from the Base

1. Disconnect the Display Cable

2. Remove the cable from the Cable Guides.

3. Loosen the Display thumbscrews (2).

Display Thumbscrews

Display Cable

26150

1-12 Chapter 1: Overview

4. Depress the Display Release Latches (2) as you grasp the edges of the display and slide the

Display Head toward the rear of the terminal to disengage it from the chassis.

Display Latches

26151

Chapter 1: Overview 1-13

Integrated Customer Displays

The 7403 supports a variety of integrated VFD and LCD customer display.

15"

- 5942 LCD

- 5964 Touch LCD

- 5965 Touch LCD

- 5966 Touch LCD

12.1"

- 5942 LCD

- 5964 Touch LCD

5975 VFD

(2 x 20 or APA)

7403-F451/K451 VFD

(2 x 20)

5982 LCD

(6 1/2")

26339

1-14 Chapter 1: Overview

There are four post options for the 5975 display, available in 4 inch increments

26336a

Chapter 1: Overview 1-15

Remote Customer Displays

NCR 5975 2x20 VFD Customer Display

22933

The NCR 5975 Customer Display is designed to be an optional display device for the NCR
retail terminals. It can also serve as a display for any industry-standard PC. It is a Vacuum
Fluorescent Display (VFD).

• 5975-1000 2x20 VFD (G11)

• 5975-1001 2X20 VFD (CG1)

There are four post options, available in 4 inch increments.

Features

• Display

• 2X20 Character Vacuum Fluorescent Display (VFD)

• 7X9 pixel characters

• Character height

• Minimum - 9mm

• Maximum - 11mm

1-16 Chapter 1: Overview

• PCB

• Microcontroller

• EIA 232 Interface support

• USB 2.0 Interface support

• Cabinet

• UV Stable Material

• Available in NCR Light Gray (G-11) and NCR Charcoal Gray (CG1)

• Connectors

• 9 pin D sub

• Powered USB

• Cables

• Powered EIA-232

• Powered USB Cable

• Unpowered EIA-232 Cable with Y-Connection for Power Brick

• Unpowered USB Cable with Y-Connection for Power Brick

• 1m and 4m Lengths

• Power Supply

• Universal Power Supply (12V, 12W output)

• 8 pin Molex Connector

• EIA-232 or USB 2.0 I/F support

• The components for both interfaces are populated on a single printed circuit board.

Both interfaces are active, though only one interface can be physically connected at a
time. The display communicates via the interface connected to it.

• Mounting Options

• Table Mount, 4-in. Post

• Table Mount, 8-in. Post

• Table Mount, 12-in. Post

• Table Mount, 16-in. Post

• Integrated Mount for NCR 7456, 7459, 7458

Character Sets

• Support for 19 character sets

• 3 Character sets in base unit

• Code Page 858 (International)

• Katakana

• Code Page 866 (Cyrillic)

• 32 KB Flash Memory for support of up to 16 additional character sets

Chapter 1: Overview 1-17

NCR 5975 Graphical VFD Customer Display

22933

The NCR 5975 Customer Display is designed to be an optional display device for the NCR
retail terminals. It can also serve as a display for any industry-standard PC. It is a Vacuum
Fluorescent Display (VFD).

• 5975-2010 Graphical VFD (G11)

• 5975-2011 Graphical VFD (CG1)

Hardware Features

• Display

• 256x64 Graphic Vacuum Fluorescent Display (VFD)

• PCB

• Microcontroller

• EIA 232 Interface support

• USB 1.1 Interface support

• USB 2.0 Interface support

• Cabinet

• UV Stable Material

• Available in NCR Light Gray (G-11) and NCR Charcoal Gray (CG1)

1-18 Chapter 1: Overview

• Connectors

• 9 pin D sub

• Powered USB

• Cables

• Powered EIA-232

• Powered USB Cable

• Unpowered EIA-232 Cable with Y-Connection for Power Brick

• Unpowered USB Cable with Y-Connection for Power Brick

• 1m and 4m Lengths

• Power Supply

• Universal Power Supply (12V, 12W output)

• 8 pin Molex Connector

• EIA-232 or USB 1.1/2.0 I/F support

• The components for both interfaces are populated on a single printed circuit board.

Both interfaces are active, though only one interface can be physically connected at a
time. The display communicates via the interface connected to it.

• Mounting Options

• Table Mount, 4-in. Post

• Table Mount, 8-in. Post

• Table Mount, 12-in. Post

• Table Mount, 16-in. Post

• Integrated Mount for NCR 7456, 7467, 7458

Character Sets

• Support for 21 character sets

• 5 Character sets in base unit

• Code Page 858 (International)

• Katakana

• Code Page 866 (Cyrillic)

• 32 KB Flash Memory for support of up to 16 additional character sets

• Weights and Measures support

Chapter 1: Overview 1-19

Software Features

• Bi-directional parallel interface

• Five default character sets:

• 16 x 16 or 24 x 24 dots full size JIS 1 and 2 Kanji characters

• 8 x 16 or 12 x 24 dots half size ANK characters

• 5 x 7 dots Katakana characters (Fixed: not downloadable)

• Four downloadable character sets:

• Japanese

• Traditional Chinese

• Simplified Chinese

• Korean-1 (Wansung)

• End User Defined Characters (EUDC)

• 5 x 7 dot characters

• 8 x 16 or 16x16 or 12 x 24 or 24 x 24 dot characters

• Diagnostics

• Micro-controller test

• External memory test

• Display test

1-20 Chapter 1: Overview

5942 12.1-Inch Color LCD

The 5942 12.1-Inch LCD is designed for customers who desire a color display and prefer the
small footprint and ergonomic packaging of LCD technology versus traditional CRT’s.
Depending on the customer’s requirements, this LCD display can be used either as an operator
display or a customer information display (CID). The 5942 Display features a 12.1-Inch Active
Matrix Color LCD with support for SVGA and XGA resolution.

19809

5942 15-Inch Color LCD

The 5942 15-Inch LCD features a high brightness dual-backlight active matrix LCD with
analog interface which plugs directly into the standard VGA (CRT) port on the RealPOS
80

XRT terminal. It includes a 1.5 meter VGA cable and built-in power supply with standard

IEC AC power connector. The mount and power cable must be ordered separately.

21492

Chapter 1: Overview 1-21

5964 15-Inch Touch Screen

22041

The NCR 5964-7xxx is a 15-inch XGA (1024x768) Liquid Crystal Display with either a
resistive or capacitive Touch Screen for operator input.

Features

• 15’ LCD XGA (1024x768) native resolution, 350 nit typical brightness (also supports

VGA, SVGA, SXGA)

• Dual Bulb, adjustable brightness

• Capacitive or 5-wire resistive touch options, USB interface.

• Video - VGA, standard 15 pin female.

• Integrated stereo speakers-volume controlled via the OSD.

• One standard USB port in addition to the powered USB port.

• Optional MSR- field installable, USB interface.

• ACPI and VESA DPM compliance

• Choice of integrated or remote mounts

1-22 Chapter 1: Overview

5964 15-Inch Touch Screen

The NCR 5965 is a 15-inch TFT Liquid Crystal Display with a capacitive Touch Screen. The
display accepts industry-standard RGB video images from a PC motherboard and dynamically
resizes VGA (640 × 480), SVGA (800 × 600), XGA (1024 × 768) & SXGA (1280 x 1024) @
60Hz images to fill the entire viewable area.

25819

Features

• Display size - 15” (diagonal)

• LCD Technology - TFT

• Native Format - XGA (1024 × 768) resolution

• Pixel Configuration - RGB vertical stripe

• Supported Colors - 16.2 Million (6 bits + FRC)

• Display text modes supported - SVGA (800 × 600 pixel), XGA (1024 × 768 pixel), VGA

(640 × 480 pixel) & SXGA (1280 x 1024) images to full screen size.

• Moisture & dust sealed display (between touchscreen & display) – NEMA 12/IP54

• OSD controls to allow display adjustments

• Auto selection DC voltage input to allow connection of 12V or 24v option.

• VGA Interface

• DVI Interface

• Three standard USB-A ports (downstream)

• One mini USB-B port (upstream)

• USB PlusPower +12 VDC port

• Magnetic Stripe Reader- field installable, USB interface

• Energy Star and ACPI and VESA DPM compliance

• Integrated and remote mount options

• Integrated Stereo Speakers

Chapter 1: Overview 1-23

Power Supply

Thepowersupplyprovidespowertothe7403Terminal,aswellasvariousretail
peripheralsthroughthepoweredconnectors.Thepowersupplyiscontrolledbya
logicalon/offswitch,whichpermitsittobedisabledthroughsoftware.

Otherfeaturesinclude:

• Auto sensing for 115 VAC/230 VAC operation

• Cooling fan

AC Input

DC Outputs

Functionally,theterminal’sON/OFFswitchcontrolsthepower

supplycontrollogicto

activatethepowersupply.ThisswitchdoesnotcontrolactualACmainsvoltage
appliedtothepowersupply.

Thepowersupplyoperateswiththefollowingvoltageranges.

Range Nominal

Vrms

Minimum

Vrms

Maximum

Vrms

Input Current

Max. Arms

Low (115) 100-127 90 136 5.0 A

High (230) 200-240 180 265 3.0 A

ThepowersupplyhasthefollowingDCoutputs:

Voltage
Minimum

Current
Maximum

Current

+3.3 V +5 V +12 V -12 V +5 VSB +24 V

0.7 A 1.0 A 1.35 A 0.0 A 0.0 A 0.2 A

4.0 A 5.0 A 15.0 A 0.25 A 2.0 A 1.4 A

Note: The total continuous output power for all rails (3.3V, 5V, 12V, -12V, 5VSB, 24V)

should not exceed 265W.

Maximum Rated Output Power

Themaximumratedoutputpowerasdefinedasthecontinuousloadis265W.
However,inthe7403,thispowersupplywillbelimitedtosupportingaround200W,
tominimizethermalimpacttothesystem.

1-24 Chapter 1: Overview

Printers

NCR 7167 Printer

The NCR 7167 Printer is a fast, quiet, relatively small and very reliable multi-function printer.
It prints receipts, validates and prints checks, and prints on a variety of single or multiple part

forms. There is not journal as it is kept electronically by the host terminal. The printer can

connect through a USB port or a serial port. It can receive power from a power supply or
through a USB+ power cable.

NCR 7198 Printer

The 7198 printer is a fast, quiet, relatively small and very reliable printer with front and back
printing on the receipt paper capability. The printer can connect through a USB port or a serial
port. It can receive power from a power supply or through a USB+ power cable.

19711

23833

Chapter 1: Overview 1-25

NCR 7168 Printer

23446

The 7168 printer is a fast, quiet, relatively small and very reliable multiple-function printer
with front and back printing on the receipt paper capability. It prints receipts, validates and
prints checks, and prints on a variety of single- or multiple-part forms. There is no journal as it
is kept electronically by the host computer.

The industry-standard RS-232C communication interface allows the 7168 to be connected to
any host computer that uses RS-232C or USB communication interface.

The receipt station uses thermal printing technology. Therefore, there is no ribbon cassette to
change and paper loading is extremely simple. Printing on single- or multiple-part forms,
validating checks, and printing checks is also easy in the accommodating slip station.

Another feature is the Magnetic Ink Character Recognition (MICR) check reader with parsing,
which reads account numbers on checks for easy verification. An extended slip table is
available for handling large forms and is standard with the MICR option.

1-26 Chapter 1: Overview

Power Management

The BIOS supports the supports the Advanced Configuration and Power Management
Interface (ACPI) 3.0b specification. A key feature of ACPI is that the operating system, not the
BIOS, configures and implements power management. The 7403 terminal supports the Global
system power states defined by ACPI:

G3 Mechanical Off

A computer state that is entered and left by a mechanical means

Example: Turning off the system’s power through the movement of a large red switch.

Various government agencies and countries require this operating mode. It is implied by the
entry of this off state through a mechanical means that no electrical current is running through
the circuitry and that it can be worked on without damaging the hardware or endangering
service personnel. The OS must be restarted to return to the Working state. No hardware
context is retained. Except for the real-time clock, power consumption is zero.

G2/S5 Soft Off

A computer state where the computer consumes a minimal amount of power. No user mode or
system mode code is run. This state requires a large latency in order to return to the Working
state. The system’s context will not be preserved by the hardware. The system must be
restarted to return to the Working state. It is not safe to disassemble the machine in this state.

G1 Sleeping

A computer state where the computer consumes a small amount of power, user mode threads
are not being executed, and the system appears to be off (from an end user’s perspective, the
display is off, and so on). Latency for returning to the Working state varies on the wake
environment selected prior to entry of this state (for example, whether the system should
answer phone calls). Work can be resumed without rebooting the OS because large elements of
system context are saved by the hardware and the rest by system software. It is not safe to
disassemble the machine in this state.

G0 Working

A computer state where the system dispatches user mode (application) threads and they
execute. In this state, peripheral devices (peripherals) are having their power state changed
dynamically. The user can select, through some UI, various performance/power characteristics
of the system to have the software optimize for performance or battery life. The system
responds to external events in real time. It is not safe to disassemble the machine in this state.

ACPI Sleep States (S0 – S5)

Under the G1 sleeping state ACPI defines levels of system sleep state support. The 7403
supports the following sleeping states:

• S0: Normal Powered-On state

• S1 (Standby): The S1 sleeping state is a low wake latency sleeping state. In this state, no

system context is lost (CPU or chip set) and hardware maintains all system context.

Chapter 1: Overview 1-27

• S3 (Suspend to Ram): The S3 sleeping state is a low wake latency sleeping state. This

state is similar to the S1 sleeping state except that the CPU and system cache context is
lost (the OS is responsible for maintaining the caches and CPU context). Control starts
from the processor’s reset vector after the wake event. In NCR systems, during S3, power
is only provided to the on-board USB ports.

Requirements for S3 support:

– O/S must be built on a system with S3 enabled in the BIOS
– Some peripherals may not be S3 capable, which can prevent the system from entering

S3 state.

– S3 Standby state is not compatible with UPS support.

• S4 (Suspend to Disk): The S4 state is the lowest power, longest wake latency sleeping

state supported by ACPI. In order to reduce power to a minimum, it is assumed that the
hardware platform has powered off all devices. Platform context is maintained.

The 7403 does not support the S4 (Suspend to Disk) sleeping state. Reference the ACPI
Specification for details.

Peripherals: ACPI defines power states for peripherals which are separate from the system
power state. The device power states range from D0 (fully-on) to D3 (off) It is the
responsibility of the driver developer for each peripheral to define and support the available
power states.

Power State

Supported: Y / N

Description

Power Supply Status

Power Consumption*

Wake Options:

Power Switch
Touch
Motion
USB Keyboard
USB Mouse
LAN (magic packet)
RTC Alarm
Serial Port (RI)

* Power consumption based on the following configuration with no peripherals
(Celeron 575 , one 512MB DIMM, one HDD)

S0

Working

Y Y

Fully

Functional

On On

TBD TBD

N/A Y
N/A Y
N/A Y
N/A Y
N/A Y

N/A Y
N/A Y
N/A Y

S1

Standby

-Video back
light off

-HDD off

-Cache Flush

- CPU halted

S2

N

-Video back

Powered
TBD TBD TBD

Y Y Y
Y N N
N N N
Per O/S N N
Per O/S N N
Y Y Y
Y Y Y
Y Y Y

S3

Suspend to

RAM

Y Y Y

light off

-HDD off

-Cache Flush

-Memory in
slow refresh

Down**

S4

Hibernate

-Video back
light off

-HDD off

-Cache Flush

-Memory data
to HDD

Powered

Down**

S5

Soft Off

Some devices

remain powered

by standby

voltage (LAN,

ME-AMT, USB)

to allow wake-up

Powered

Down**

1-28 Chapter 1: Overview

Wake on LAN

The NCR Gold Drives are set up for Wake on LAN from Magic Packet (i.e. specific MAC
address) and from Directed Packet. No driver configuration is required.

The default is to only wake from standby. To be able to wake from Power Off change the

BIOS setting Chipset → South Bridge Configuration → Gbe Wake Up from S5 to Enabled.

2

Chapter 2: Installing the Terminal

Introduction

The 7403 is fully assembled at the factory. This chapter discusses how to install a standalone
terminal. For information about installing optional external peripheral devices see the
Installing Optional Remote Peripherals chapter.

There are also several feature kit options that can be integrated in the terminal. For installation
information about these please see the Kit Instructions for each. They can be downloaded from
the Retail IP Web Sites:

• Internet:

• NCR Intranet:

To locate the installation guides on these sites:

1. Select General Search.

2. Select the Kit Instructions icon.

3. In the Kit Title field, enter the Kit Title.

Example: MSR

or

In the Kit Number field, enter the Kit Number.

Example: 7403-K454

4. Select Search

The file can be viewed online by left-mouse clicking on the pub title, or if you prefer to
download the entire file you can right-mouse click on the title then select the Save Target
as... option.

If you aren’t sure of the title of number you can display all kits associated with a terminal
product class by:

1. In the Class drop-down list, select the Class of the terminal.

http://www.info.ncr.com

http://inforetail.ncr.com

Example: 7403

2. Select Search.

2-2 Chapter 2: Installing the Terminal

Installation Summary

• Remove the terminal from the shipping packaging and verify the hardware configuration.

• Connect the peripheral and communication cables.

• Attach the Power Cord to the system and to an AC power source.

• After power is applied to the terminal the Power-up self-tests run to verify basic

functionality.

• ROM-based setup should be used to configure network options. Full configuration

depends upon the system server and the management web site.

Installation Restrictions

• Before installing the terminal, read and follow the guidelines in the NCR RealPOS 70 Site

Preparation Guide (B005-0000-1873) and the NCR Workstation and Peripheral AC
Wiring Guide (BST0-2115-53).

• Install the terminal near an electrical outlet that is easily accessible. Use the power cord as

a power-disconnect device.

• Do not permit any object to rest on the power cord. Do not locate the terminal where the

power cord can be walked on.

• Use a grounding strap or touch a grounded metal object to discharge any static electricity

from your body before servicing the terminal.

• If the power cord is replaced, it must be replaced with the same type of cord.

• Do not route the power cord through openings with sharp edges.

Caution: This unit contains hazardous voltages and should only be serviced by qualified

service personnel.

Caution: DO NOT connect or disconnect the transaction printer while the terminal is

connected to AC power. This can result in system or printer damage.

Chapter 2: Installing the Terminal 2-3

Connecting the External Cables

Most external cables connect to the I/O Panel and route under the terminal, which is located
behind the Front Base Cover. Others connect to the Backplane Board and are routed out the
Base Rear Cover. This section shows how to gain access to the connectors and how to secure
the cables.

26222

2-4 Chapter 2: Installing the Terminal

Accessing the I/O Panel

1. Tilt the Display Module.

2. Remove the Front Base Cover.

26031a

a. InserttheSecurityKeyandturnit90degreesclockwise.

Security Key

Front Base Cover

26124a

Chapter 2: Installing the Terminal 2-5

b. PivotthetopoftheFrontBaseCovertowardthefrontoftheunitandremove

itfromtheterminal.

26032b

D

LAN

C

B

A

Line Out

MIC

12V 24V

RS232/DRS232/C

RS232/BRS232/A

E F G

Cash

Drawer

2-6 Chapter 2: Installing the Terminal

Accessing the Backplane Connectors

1. Loosen the Captive Screws (2) and remove the Remote Display Base.

Captive Screws

Remote Display Base

USB

VGA

+12 V/Audio

RS-232 (F)

AC Power Cord Connector

1. Connect the Power Cord to the system and to an AC power source.

2. Secure the cable in the Cable Clamp.

26926a

26135b

Chapter 2: Installing the Terminal 2-7

Cable Routing

The cables from the I/O Board are routed under the base and out the bottom of the unit. Cables
from the Backplane Board are routed out an opening in the Cover and down the back of the
terminal.

I/O Board Cable Routing

There are two ways to secure the cables from the I/O Board.

• With DVD-ROM Drive

• Without DVD-ROM Drive

I/O Board Cable Routing

Backplane Cable Routing

26222

2-8 Chapter 2: Installing the Terminal

Terminal Configured with a DVD-ROM Drive

If configured with a DVD the cables are routed in the two channels in the bottom of the Base.
Route the cables in the channels and under the closed pivoting latches. Secure the cables to the
anchor points using Tie Wraps as necessary.

Cable Tie Wrap Anchor Points

Cable Guide

26122

Chapter 2: Installing the Terminal 2-9

Terminal without a DVD-ROM Drive

If there is no DVD present then there is a Cable Clamp on the front of the Base chassis that is
used to secure the cables.

1. Loosen the Cable Clamp Thumbscrew

2. Pivot the clamp away from the terminal.

Cable Clamp Thumbscrew

26236b

2-10 Chapter 2: Installing the Terminal

3. Route the cable between the clamp and base.

4. Route the cables in the two channels in the bottom of the Base (as shown on the previous

page) and secure them with Tie Wraps as necessary.

5. Secure the Cable Clamp Thumbscrew.

26135b

Chapter 2: Installing the Terminal 2-11

Backplane Cable Routing

1. Remove the Remote Display Base

2. Connect the cable(s) to the Backplane Board.

3. Route the cable(s) through the opening in the rear of the cabinet and down the back of the

terminal to the peripheral device.

Remote Display Base

26223a

2-12 Chapter 2: Installing the Terminal

Removing the Storage Media

Squeeze the latch on the green Storage Media Bracket and pull the assembly out of the chassis,
which also disconnects it from the Backplane Board.

Storage Media
(Hard Disk/Solid State Drive)

26034b

There are three Storage Media options available for the 7403. Some devices are a large format
(3.5”) and some are a small format (2.5”).

• Hard Disk Drive (Large format)

• Solid State Drive

• Dual Hard Disk Drive (Small format) – used in RAID configuration. The top drive is

inverted when installed in the 7403 terminal.

Caution: Both disks must be re-installed in the same slots that they were removed from

in order for Intel ME/AMT features to function correctly.

Hard Drive (Large Format) Solid State Drive Dual Hard Drive (Small Format)

26169a

Chapter 2: Installing the Terminal 2-13

Powering Up the Terminal

Terminal On/Off Switch

The Terminal On/Off Switch is located on the Front Base Cover. This is a logic switch only.

Power Button Override

When the Power Button is held for five seconds the system shuts down immediately. This
function can be disabled in the BIOS. In the Boot Menu set the Power Button Override
option to Disabled.

After power is applied to the terminal the Power-up self-tests run to verify basic functionality.
ROM-based setup should be used to configure network options. Full configuration depends
upon the system server and the management web site.

Default Boot Order

The factory-default boot order is LAN, CD-ROM, HDD. There is no flex disk drive option.
The CD / DVD drive tray is front-accessible. For security purposes, the drive can be removed
from the boot order and/or disabled entirely in the BIOS, which can be password protected.

An external USB CD-ROM has been certified for staging and maintenance. Other storage
devices such as external USB thumb drives may also be used, but none are currently certified,
released or supported. To request certification and support for third-party devices, submit your
request through the Third-Party Product website (

Power Switch

http://www.rsg.ncr.com/tpp/).

26238

2-14 Chapter 2: Installing the Terminal

Keyboard support

The RealPOS 70XRT does not support legacy NCR keyboards and DynaKeys that require
PS/2 connections. USB keyboards are supported

Connecting peripherals

All peripheral ports are color-coded and labeled. All feature self-healing fuses (except for the
24V USB printer port). If they become shorted functionality is restored when the terminal is
rebooted. The 24V USB port has a fuse which can be replaced in the field. RS-232 ports can be
configured for 5V, 12V, or RI operation.

Calibrating the Touch Screen

Calibrate the touch screen as part of the installation process. See the Touch Screen Calibration
chapter.

Chapter 2: Installing the Terminal 2-15

Out-of-Box Failures

During installation if there is an Out of Box failure, the defective component will be replaced.
The defective part number must be identified by trained service personnel. If required, contact
your Equipment Provider, NCR Customer Service or your Service Provider to diagnose the
failure to the component level.

A replacement component can be acquired by contacting the NCR Customer Satisfaction
Hotline between the hours of 8AM and 5PM EST, Monday – Friday:

• 1-800-528-8658 (USA)

• 770-623-7400 (Internationally)

or

E-mail:

Please have the following information available:

1. NCR Order Number (Order # on label of box)

2. Product Model Number

3. Unit Serial Number

4. NCR part number of defective/missing/wrong component

5. Number of Units Staged/Installed

6. Organization Code

7. Shipping Address with Contact Name & Phone Number

[e-mail]

2-16 Chapter 2: Installing the Terminal

3

Chapter 3: Touch Screen Calibration

Installing and Calibrating the Touch Screen

Be sure to observe for the following Touch Screen calibration guidelines:

• Calibrate the touch screen as part of the installation process.

• Recalibrate the touch screen when the system is installed at its final location.

• Recalibrate whenever the terminal is moved to a new location.

• Recalibrate the touch screen anytime the system has been disassembled for servicing.

• Download the Calibration software from the NCR website.

http://www.ncr.com

a. At this site, select Support.
b. Under Related Items, Services; select Drivers and Patches → Retail Support

c. Download the Touch Driver (version 6.31b or later).

Installing the Driver

Note: If you have a previous version of another touch screen driver loaded on your system,

you must completely remove it, using the TSUN.EXE uninstaller from the latest driver package
in the \common directory, before continuing with this installation process.

1. Extract the Hampshire driver installation files into to a working directory on the host

terminal.

2. Locate and run the TSHARC USB Setup.exe program.

3. Welcome screen > Next

4. License Agreement screen > Accept, Next

Files → Retail Platform Software → 7403.

3-2 Chapter 3: Touch Screen Calibration

5. Use the USB Controller Interface > Next.

6. Setup is ready to install > Next > Finish

At the completion of the install program the driver is loaded and functioning. You do not
have to restart your system.

Chapter 3: Touch Screen Calibration 3-3

Calibrating the Touch Screen

1. Run the Hampshire Control Panel

Run → Programs → Hampshire TSHARC Control Panel

2. touch the Calibration tab.

The Calibration Tab provides a screen to select which type calibration you prefer. The
touch points default to 4-Point Calibration (4 points on the screen to touch). Using more
points results in a more accurate calibration. The 9-Point Calibration (and higher) includes
Linearization data. Inset sets the distance from the edges of the screen that you can
successfully touch. The lower the Inset, the more accurate the calibration is, especially in
the corners of the screen. However, it may be difficult to touch the targets if the Inset is set
too low.

Choose which calibration you prefer and select the Begin Alignment button.

3-4 Chapter 3: Touch Screen Calibration

a. Touch the center of the target. Pull your finger a few inches away from the screen

when you see the Release message.

For best results:

• Face the monitor directly.

• Perform the calibration in the position (sitting or standing) that you normally

expect to use the touch screen.

• Touch the calibration target firmly and precisely with your fingertip. During

calibration, be careful to keep your fingernails and other fingers away from the
touch screen as you touch each target.

b. Repeat the process for each target location as they pop up.
c. After all targets have been touched a test screen appears. Touch the screen in various

locations to verify the calibration results. Select Accept if you are satisfied with the

results. If not, repeat the process.

Note: Do not touch ESC to exit from this screen.

Chapter 3: Touch Screen Calibration 3-5

d. After touching Accept you are warned to not touch the screen.

Touching the screen during this time can cause the Hampshire Application to hang.
This screen will automatically close after the touch controller has completed
communicating. The time varies depending on the number of calibration points that
are used. When complete, the system returns to the desktop with the TSHARC Control
Panel displayed.

3-6 Chapter 3: Touch Screen Calibration

Verifying the Calibration

1. Touch the Tools tab.

2. Touch the Drawing Test button.

Chapter 3: Touch Screen Calibration 3-7

3. Test the calibration on the draw screen.

Touch the screen in various spots and trace each of the horizontal and vertical lines,
including the border around the screen.

In this test, all touches are persistent, including touch downs (green dots) and touch ups
(red dots).

After tracing the lines, review the drawn lines to make sure they closely follow the
underlying pattern. Pay close attention to the edges of the display and the corners since this
is where an incorrect calibration is most noticeable. If a line or point appears to be outside
the pattern, try pressing the area to see how far the cursor is from the touch point. If the
registered touch is greater than 1 cm away from where the touch occurred, repeat the
calibration.

Touch Exit to close this screen and to return to the Hampshire control panel. Touch the

Calibration tab to repeat the calibration procedure or touch OK to close the Hampshire

application.

3-8 Chapter 3: Touch Screen Calibration

Optional Settings

After the touch screen is calibrated, adjust the other features to meet your personal preferences.

• Double-Click Option

• Right-Mouse Click

• Touch Modes

• Touch Sounds

• Tack Bar Pull Up

• Touch Offset

4

Chapter 4: Installing a Secondary (Dual) Display

The Motherboard uses an integrated video controller; the Mobile Intel 4 Series Express
Chipset Family. This controller provides a Notebook port (Primary LCD) and a Monitor port
(VGA) on the Backplane connector row.

These two ports can provide either a single display mode (Notebook or Monitor) or a dual
display mode (Notebook and Monitor). Dual display mode can be a clone (same video data
displayed on both displays) or an extended desktop (the desktop spans across both displays).
The Notebook display (LCD) is the primary display in most cases.

Configuring the Graphics Controller

This section talks about how to configure dual displays when using the Graphics Media
Accelerator Driver or using the Graphics Options controls directly from the Desktop. The

controller is included in the NCR Gold Image.

There are three ways to open the Intel® Graphics Media Accelerator Driver window:

• Right click the Desktop. Then from the menu select:

Graphics Properties.

Click the Intel Graphics Accelerator Driver for Mobile icon in the Task Bar. Then from

•

the menu select:

Graphics Properties.

From within the Windows Control Panel, select the Intel(R) GMA Driver icon.

•

Note: The display selections in the Intel Control Panel vary, depending on what displays

are connected. The example above shows an integrated LCD primary (Notebook) and an
LCD secondary (Monitor) connected.

Applications may behave differently in a multi-monitor configuration depending on their
implementation:

• Standard Windows applications that use the GDI (Graphics Device Interface) will clip the

window to each display and accelerate the images separately using the display hardware.

• Applications that span multiple monitors and use Microsoft DirectX*, Direct3D* or

DirectDraw* will be software accelerated.

• OpenGL* applications may exit unexpectedly, hardware accelerate one display with

unknown results on the other or be software accelerated.

• A full screen command prompt or MS-DOS* application will only function on the Primary

Device.

4-2 Chapter 4: Installing a Secondary (Dual) Display

Configuring the Graphics Controller

The following display options are available in the Intel Controller:

Mode Description

Single Display Single display (Notebook or Monitor) - The Monitor selection is only

available when a VGA display is attached.

Twin Notebook (LCD) and Monitor (VGA) displays with the same video

content. Similar to the Intel Dual-Display Clone mode, except it is driven
by a single pipe, which provides the same content, color depth, resolution
and refresh rate.

Intel Dual
Display Clone

Extended
Desktop

Single Display Mode Setup

1. Select Notebook (or Monitor).

2. Select

Apply.

Drives the Notebook and Monitor displays with the same video content.

Drives the Notebook and Monitor displays with the desktop that spans
from one display onto the other.

3. Select

4. Select

OK within 15 seconds to accept the new settings.

OK to close the driver control window.

Chapter 4: Installing a Secondary (Dual) Display 4-3

Dual Display Clone Setup (Notebook and Monitor)

Note: Twin Operating Mode is set up the same as is Dual Display Clone.

1. Select Intel(R) Dual Display Clone.

2. Select the Primary Device: Notebook or Monitor.

3. Select the Secondary Device: Monitor or Notebook.

4. Select

5. Select

Apply.

OK within 15 seconds to accept the new settings.

6. Select

OK to close the driver control window.

4-4 Chapter 4: Installing a Secondary (Dual) Display

Extended Desktop Dual Display Setup (Notebook and Monitor)

Note: The 7403 display should be the Primary display. To verify this select Start →

Control Panel → Display. Select the Settings tab to display the display IDs.

1. Select Extended Desktop

2. Select the Primary Device (1): Notebook or Monitor. (This display has the Start button

and Taskbar)

3. Select the Secondary Device (2): Monitor or Notebook. (This display is the desktop

extension)

4. Select

5. Select

Apply.

OK within 15 seconds to accept the new settings.

6. Select

OK to close the driver control window.

Chapter 4: Installing a Secondary (Dual) Display 4-5

Intel Graphics Controller Hot Keys

Hot Keys provide the same functionality as the Intel Graphics Control Panel with specific
keystrokes on the keyboard. These hotkeys are listed in the Intel Control Panel under the Hot
Keys tab. The most useful Hot Keys are:

[CTRL][ALT][F3] - Notebook in Single Display mode
[CTRL][ALT][F1] - Monitor in Single Display mode

Note: The Hot Keys can be used to recover from a blank display in Windows. This is true

only if Windows Desktop loads completely; meaning, if Windows is waiting for a
login/password entry or if Plug and Play is waiting for operator input, the Hotkeys are not yet
active.

4-6 Chapter 4: Installing a Secondary (Dual) Display

5

Chapter 5: Configuring AMT

This chapter explains how to configure an NCR RealPOS 70XRT so it can be accessed remotely
using Intel Management Technology (AMT).

Configuring the 7403 Terminal

1. Re-boot the terminal.

2. When you see the message

Press DEL to enter setup

press [Del] to start the utility.

BIOSSETUPUTILITY

Main Advanced PCIPnP Boot Security Chipset Exit

System Overview NCR BIOS 6.2.4.0

.
.

AMIBIOS

Version :08.00.15
Build Date :07/16/08
ID :0ABOT020

Processor

Genuine Intel(R) CPU 575 @ 2.00GHz
Speed :2000MHz
Count :1

System Memory
Size :462MB

System Time [00:46:35]
System Date [Sat 08/09/2008]

V2.61 (C) Copyright 1985-2006, American Megatrends, Inc.

Use [ENTER], [TAB]
or [SHIFT-TAB] to
select a field.

Use [+] or [-] to
configure system
Time.

← Select Screen
↑↓ Select Item

+- Change Field
Tab Select Field
F1 General Help
F10 Save and Exit
ESC Exit

5-2 Chapter 5: Configuring AMT

3. Under the Advanced tab, select Intel AMT Configuration and press [Enter].

BIOSSETUPUTILITY

Main Advanced PCIPnP Boot Security Chipset Exit

Advanced Settings

.
.

► CPU Configuration
► IDE Configuration
► SuperIO Configuration
► System Hardware Health Monitoring
► ACPI Configuration
► AHCI Configuration
► Event Log Configuration
► Intel AMT Configuration
► PCI Express Configuration
► Remote Access Configuration
► Trusted Computing
► USB Configuration

Configure CPU.

← Select Screen
↑↓ Select Item

+- Change Field
Tab Select Field
F1 General Help
F10 Save and Exit
ESC Exit

V2.61 (C) Copyright 1985-2006, American Megatrends, Inc.

Chapter 5: Configuring AMT 5-3

4. Enable Intel AMT Support. Press [Enter] and then arrow down to highlight the Enabled

option. Press [Enter].

BIOSSETUPUTILITY

Main Advanced PCIPnP Boot Security Chipset Exit

Configure Intel AMT

.
.

► Intel AMT Support [Disabled]

Options

Disabled

Enabled

Options

← Select Screen
↑↓ Select Item

+- Change Field
Tab Select Field
F1 General Help
F10 Save and Exit
ESC Exit

5. Press F10 and [Enter] to Save and Exit.

6. During re-boot watch for the following message:

Press <CTRL-P> to enter Intel(R)ME Setup

This message occurs immediately after the NCR logo disappears. At that moment press

Ctrl-P.

5-4 Chapter 5: Configuring AMT

7. The Intel ® Management BIOS Extension is displayed. The first time this program is

entered you must use the default password. Enter the default Intel ME Password (admin in

all lower case) and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

==============[ MAIN MENU ]===================

Intel(R) ME Configuration ►
Intel(R) AMT Configuration ►
Change Intel(R) ME Password
Exit

[ESC]=Exit [↑↓]=Select [ENTER]=Access

Intel(R) ME Password

. ****** .

[ESC]=Exit [ENTER]=Submit

8. Enter the new password (write it down to remember). The password must contain upper,

lower, symbol, & numeric characters.

Example: Ncr@2008

You must enter the password twice for verification.

9. Highlight Intel(R) ME Configuration and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

==============[ MAIN MENU ]===================

Intel(R) ME Configuration ►
Intel(R) AMT Configuration ►
Change Intel(R) ME Password
Exit

[ESC]=Exit [↑↓]=Select [ENTER]=Access

[Caution]

System resets after configuration changes

Continue: (Y/N)

10. Enter Y at the warning message to continue.

Chapter 5: Configuring AMT 5-5

11. Highlight Intel(R) ME Features Control and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

=======[ INTEL(R) PLATFORM CONFIGURATION ]==========

Intel(R) ME State Control
Intel(R) ME firmware Local Update Qualifier
Intel(R) ME Features Control ►
Intel(R) ME Power Control ►
Return to Previous Menu

[ESC]=Exit [↑↓]=Select [ENTER]=Access

12. Highlight Manageability Feature Selection and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

==========[ Intel(R) ME FEATURES CONTROL ]===========

Manageability Features Selection
Return to Previous Menu

[ESC]=Exit [↑↓]=Select [ENTER]=Access

5-6 Chapter 5: Configuring AMT

13. Highlight Intel(R) AMT and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

==========[ Intel(R) ME FEATURES CONTROL ]===========

Manageability Features Selection
Return to Previous Menu

[ESC]=Exit [↑↓]=Select [ENTER]=Access

[ ] NONE
[*] Intel(R) AMT
[ ] ASF

14. Highlight Return to Previous Menu and press [Enter].

15. Again, highlight Return to Previous Menu and press [Enter] to exit the program.

16. Highlight Exit and press [Enter], then [Y] to confirm exit.

17. Log back into the Intel(R) Management Engine.
a. As previous, during re-boot watch for the Press <CTRL-P> to enter

Intel(R)ME Setup message and press Ctrl-P.

b. Enter the password and press [Enter].

Chapter 5: Configuring AMT 5-7

18. At the Main Menu highlight Intel(R) AMT Configuration and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

==============[ MAIN MENU ]===================

Intel(R) ME Configuration ►
Intel(R) AMT Configuration ►
Change Intel(R) ME Password
Exit

[ESC]=Exit [↑↓]=Select [ENTER]=Access

[ESC]=Exit [ENTER]=Submit

19. Highlight Host Name and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

===========[ Intel(R) AMT CONFIGURATION ]===========

Host Name
TCP/IP
Provisioning Model
Setup and Configuration ►
Un-Provision
SOL/IDE-R
Password Policy
Secure Firmware Update

[ESC]=Exit [↑↓]=Select [ENTER]=Access

Computer host name

. .

20. Enter a Host Name for this terminal (your choice) and press [Enter]. Example: POS21

5-8 Chapter 5: Configuring AMT

21. Verify Provision Model is set to Small Business. Highlight Provision Model and press [Enter].

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

===========[ Intel(R) AMT CONFIGURATION ]===========

Host Name
TCP/IP
Provision Model
Setup and Configuration ►
Un-Provision
SOL/IDE-R
Password Policy
Secure Firmware Update

[ESC]=Exit [↑↓]=Select [ENTER]=Access

22. The pop up message indicates whether your Provision Model is set as Small Business or
Enterprise. Set the mode to Small Business, if necessary. If it is set to the default

setting (Enterprise) you will not have access to the web‐based interface.

Intel (R) Management Engine BIOS Extension v2.1.4.0000

Copyright (C) 2003-06 Intel Corporation. All Rights Reserved.

===========[ Intel(R) AMT CONFIGURATION ]===========

Host Name
TCP/IP
Provision Model
Setup and Configuration ►
Un-Provision
SOL/IDE-R
Password Policy
Secure Firmware Update

[ESC]=Exit [↑↓]=Select [ENTER]=Access

[Enterprise]

Change to Small Business: (Y/N)

23. Press [ESC] [ESC] and [Y] to confirm to exit.

24. The terminal reboots and is now ready to be accessed via a browser from a PC on the network.

Chapter 5: Configuring AMT 5-9

Logging onto the 7403 Terminal Using AMT

After configuring the 7403 you should now be able to log into it from a browser on a remote
PC.

1. Determine the target 7403’s IP address.

Windows:

Start → All Programs → Accessories → Command Prompt

Enter ipconfig and press [Enter]. The IP address is displayed.

Linux:

Switch Focus to the Instructions window.

Enter ipconfig and press [Enter]. The IP address (Inet adder) is displayed.

2. Open the browser on the PC.

3. Enter the IP address in the Address line. Include the 16992 port.

http://<IP Address>:16992

Note: The 16992 port number is fixed and cannot be changed.

4. The AMT logon screen will appear if you are successful. Select the Log On button to log

onto the terminal.

5-10 Chapter 5: Configuring AMT

5. Enter the UserName and Password and then select OK.

UserName: admin
Password: <your password>

The System Status Screen is displayed. You can now control the AMT functions.

Removing the Hard Disks

Caution: If the hard disks are removed both disks must be re-installed in the same slots that

they were removed from in order for Intel ME/AMT features to function correctly.

6

Chapter 6: Installing Optional Remote Peripherals

Introduction

This chapter discusses how to install optional remote peripheral devices.

Cable Routing

Peripheral cables connect to the I/O Panel behind the Base Front Cover or to the Backplane
Board. See the Connecting the External Cables section in the Installing the Terminal chapter
for instructions how to access the connectors and how to route the cables.

Installing a Transaction Printer

Note: This section discusses how to connect a remote printer. The printers can also be

integrated with the 7403 terminal using the Integration Trays. See the GMS Integration Tray
(7403-K300) or Hospitality Integration Tray (7403-K301) Kit Installations for more
information.

The printers can connect through a USB connector or an RS-232 connector. It receives power
through a Powered USB power cable.

6-2 Chapter 6: Installing Optional Remote Peripherals

USB Installation

Connect the Powered USB Printer Interface Cable to the USB Connector and Power
Connector on the printer and to the 24 V Powered USB Connector on the terminal.

A

B

CD

Line Out

D
C

LAN

B
A

MIC

RS232/ C

RS232/ A

RS232/ D

RS232/ B

F

E

EFG

Drawer

Cash

24V USB

497-0441177 - 1 m
(1432-C088-0010)

497-0441178 - 4 m

Power

USB

(1432-C088-0040)

26324

Chapter 6: Installing Optional Remote Peripherals 6-3

RS-232 Installation w/Power from Powered USB

1. Connect the RS-232 Printer Interface Cable to the RS-232 Connector on the printer and to

an RS-232 Connector on the terminal.

2. Connect the Printer Power Cable to the Power Connector on the printer and to the 24 V

Powered USB Connector on the terminal.

RS232/ D

RS232/ B

F

E

EFG

Cash

Drawer

A

B

CD

Line Out

D
C

LAN

RS232/ C

B
A

RS232/ A

MIC

RS-232A/B (Set to Non-Powered)

24V USB

Power

RS-232

9-Pin to 9-Pin (Beige)

497-0408349 - 0.7 m
(1416-C359-0007)

9-Pin to 9-Pin (Black)

497-0430266 - 1.0 m
(1416-C879-0010)

497-0430265 - 4 m
(1416-C879-0040)

9-Pin to 25-Pin (7162)

497-0407427 - 1.0 m
(1416-C337-0010)

497-0407429 - 4 m
(1416-C337-0040)

497-0407430 - 15.2 m
(1416-C337-0152)

497-0441156 - 1m
(1432-C092-0010)

497-0441157 - 4 m
(1432-C092-0040)

26325

6-4 Chapter 6: Installing Optional Remote Peripherals

Installing a Remote Customer Display

The Standard Remote Mount (5964-K031) is used to mount the following NCR displays.

• NCR 5964 15-Inch Touch Monitor

• NCR 5942 12.1-Inch Monitor

• NCR 5942 15-Inch Monitor

• NCR 5965 15-Inch Touch Monitor

21151b

The displays are installed on the mount in a similar fashion. Only the 5964 is shown. See the
following sections for cable connections to the host terminal.

1. Install the mount onto the back of the Operator Display (4 screws).

26473

Chapter 6: Installing Optional Remote Peripherals 6-5

2. Route the cable(s) down through the mount and out the back of the base.

26474

3. Connect the cable to the proper connector on the host terminal.

For more information refer to the NCR 5964 12.1-Inch Touch LCD User's Guide (B005-0000-

1324)

6-6 Chapter 6: Installing Optional Remote Peripherals

NCR 5964 15-inch Touch LCD Cable Connections

Note: A PC keyboard is required to configure a 5964 15-Inch Touch LCD.

21496

The following illustrations show the cable connections for the 5964 LCD and the 7403
terminal. There are two cables required.

• VGA cable for video

• Powered Universal Serial Bus (USB) for data and power

Chapter 6: Installing Optional Remote Peripherals 6-7

VGA Connections

Connect the LCD Cable to the VGA connectors on both the 5964 LCD and 7403 terminal.

VGA

497-0435044 - 1m
(1416-C972-0009)

497-0435045 - 4m
(1416-C972-0040)

VGA

26476

6-8 Chapter 6: Installing Optional Remote Peripherals

Powered USB Cable Connections

Connect the Powered USB Cable to the 5964 Touch LCD and to one of the 12V Powered USB
connectors on the 7403 terminal.

RS232/ D

RS232/ B

F

E

D

EFG

Cash

Drawer

A

B

C

Line Out

D
C

LAN

RS232/ C

B
A

RS232/ A

MIC

USB/Power

12V USB

497-0445076 - 1 m
(1432-C156-0010)

497-0445077 - 4 m
(1432-C156-0040)

26475

For more information refer to the NCR 5964 15-Inch Touch LCD User's Guide
(B005-0000-1570)

Chapter 6: Installing Optional Remote Peripherals 6-9

NCR 5942 12.1-Inch LCD Monitor Cable Connections

19809

The following illustrations show the cable connections for the 5942 12.1” LCD and the 7403
terminal. There are two cables required.

• VGA cable for video (supplied with LCD)

• Powered Universal Serial Bus (USB) for power (or optional power brick)

6-10 Chapter 6: Installing Optional Remote Peripherals

VGA Connections

Connect the LCD Cable to the VGA connectors on both the 5942 12.1” LCD and 7403
terminal.

VGA

VGA

26478

Chapter 6: Installing Optional Remote Peripherals 6-11

Powered USB Cable Connections

Connect the Powered USB Cable to the 5942 12.1” LCD and to one of the 12V Powered USB
connectors on the 7403 terminal.

A

B

CD

Line Out

D
C

LAN

B
A

MIC

RS232/ C

RS232/ A

RS232/ D

RS232/ B

F

E

EFG

Drawer

Cash

12V USB

497-0428512 - 4 m Black
(1416-C851-0040)

For more information refer to the NCR 5942 12.1-Inch LCD Monitor User's Guide
(B005-0000-1394).

Power

26477

6-12 Chapter 6: Installing Optional Remote Peripherals

NCR 5942 15-Inch LCD Monitor Cable Connections

21492

The 15” 5942 receives video through the VGA interface. It receives power from an AC power
source.

• VGA cable for video (supplied with LCD)

• AC Power Cord (country specific)

Chapter 6: Installing Optional Remote Peripherals 6-13

VGA Connections

The VGA cable is permanently connected to the 5942 15” LCD. Connect this cable to the VGA
connector on the 7403 terminal.

AC

VGA

AC Power Cord

(Country Specific)

For more information refer to the NCR 5942 15-Inch LCD Monitor User Guide
(B005-0000-1543)

26479

6-14 Chapter 6: Installing Optional Remote Peripherals

NCR 5965 15-Inch Touch LCD Cable Connections

25819

The following illustrations show the cable connections for the 5965 15” Touch LCD and the
7403 terminal. There are two cables required.

• VGA cable for video

• Powered Universal Serial Bus (USB) for power (or optional power brick)

• USB Cable (if using a power brick)

• Audio Cable (optional)

Chapter 6: Installing Optional Remote Peripherals 6-15

VGA Connections

Connect the LCD Cable to the VGA connectors on both the 5965 LCD and 7403 terminal.

VGA

VGA

497-0435044 - 1m
(1416-C972-0009)

497-0435045 - 4m
(1416-C972-0040)

26480

6-16 Chapter 6: Installing Optional Remote Peripherals

Powered USB Cable Connections

Connect the Powered USB Cable to the 5965 LCD and to one of the 12V Powered USB
connectors on the 7403 terminal.

A

B

CD

Line Out

D
C

LAN

B
A

MIC

RS232/ C

RS232/ A

RS232/ D

RS232/ B

F

E

EFG

Drawer

Cash

12V USB

12V USB

497-0445076 - 1 m
(1432-C156-0010)

497-0445077 - 4 m
(1432-C156-0040)

For more information refer to the NCR 5965 15-Inch Touch LCD Monitor User's Guide
(B005-0000-1865).

26481

Chapter 6: Installing Optional Remote Peripherals 6-17

Installing an NCR 5975 Remote Customer Display

There are two models of the NCR 5975 Remote Customer Display:

• 5975-1xxx – 2x20 VFD

• 5975-2xxx – Graphical VFD

5975-1xxx 2x20 VFD 5975-1xxx Graphical Display

There are four different length posts available, in four inch increments.

533 mm

(21.0 in.)

432 mm

(17.0 in.)

22926

(13.0 in.)

229 mm
(9.0 in.)

330 mm

22918

6-18 Chapter 6: Installing Optional Remote Peripherals

1. Locate the Display Mount within 4 meters (13 ft.) of the host terminal.

2. Determine if the cable should be routed down through the mounting surface or if it should

be run on top of the surface. Drill a hole if necessary.

3. If you are installing with a post greater than 215 mm (8.5 in.) secure the Base Plate with

screws (4) that are provided.

4. Connect the Interface Cable to the Display Module.

22930

a. Remove the screws (2) from the Display Back.
b. Remove the Display Back.
c. Route the Interface Cable though the opening in the Display Back.
d. Connect the cable to the proper connector on the Display Module.

RS-232 Connector

Display Front

Display Module

USB Connector

Display Back

e. Reassemble the Display Assembly.

22909

Chapter 6: Installing Optional Remote Peripherals 6-19

5. Route the Interface Cable through the Post and assemble the Post components.

22910

6-20 Chapter 6: Installing Optional Remote Peripherals

6. Connect the Display Cable to the terminal, based on the type of interface you are using.

USB Interface (Powered)

Connect the I/F cable to a powered 12V Powered USB connector on the terminal.

A

B

CD

Line Out

D
C

LAN

B
A

MIC

RS232/ C

RS232/ A

RS232/ D

RS232/ B

Powered RS-232 12V USB

E

EFG

or

F

Cash
Drawer

RS-232 Interface (Powered)

Connect the I/F cable to a powered RS-232 connector on the terminal.

Note: The factory settings for the COM ports are non-powered by default. To change

a port to powered see the Circuit Boards chapter in the NCR RealPOS 70

XRT Service

Guide, B005-0000-1874.

Configure the terminal serial port as follows:

• 9600 baud

• 8 data bits

• 1 start bit

• No parity

• 1 stop bit

• Half-Duplex

26243

Chapter 6: Installing Optional Remote Peripherals 6-21

Installing a Cash Drawer

The Cash Drawer can be connected to the Cash Drawer connector or to the transaction printer.

A

B

CD

Line Out

D
C

LAN

B
A

MIC

RS232/ C

RS232/ A

RS232/ D

RS232/ B

F

E

EFG

Cash

Drawer

A/B

Cash Drawer

Cash Drawer Connector

26244

6-22 Chapter 6: Installing Optional Remote Peripherals

Installing a Second Cash Drawer

The terminal also supports a 2-drawer configuration using a Y-cable (1416-C372-0006)
connected to the printer.

1. Place the cash drawer in the desired location, within cable's length of the printer.

2. Connect the Y-cable to the transaction printer cash drawer connector.

Cash Drawer Connector

26245