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NCR © 2015 All rights reserved.
User Guide
NCR Orderman7
Version 01.06
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General information
Orderman GmbH (Part of NCR Corporation) 2
© 2015 by
Orderman GmbH
Bachstrasse 59
5023 Salzburg – Austria
www.orderman.com
We accept no liability for errors or misprints.
Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH.
User Guide - NCR Orderman7
Published June 2017
Version 01.06
Orderman accepts no responsibility for any damage or losses that arise from the use of this manual.
Orderman accepts no responsibility for any losses or claims by third parties that arise through the
use of Orderman devices.
The contents of this manual are subject to changes, which can be implemented without prior notice.
This guide does not constitute part of a contract.
Trademark: All brand and product names are trademarks or registered trademarks of their
corresponding companies.
Note: For further questions about operating the device, contact your Orderman
partner.
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General information
Orderman GmbH (Part of NCR Corporation) 3
Contents
1 General information ......................................................................................................... 5
1.1 Warranty ______________________________________________________________________ 5
1.2 Software Licenses – Open Source _________________________________________________ 5
1.3 Labeling _______________________________________________________________________ 5
1.3.1 Serial number 5
1.4 Charging status ________________________________________________________________ 6
1.5 Safety notices __________________________________________________________________ 6
1.5.1 Explanation of symbols 6
1.5.2 General information 7
1.5.3 Safety information for battery pack 7
1.5.4 Safety information for barcode reader (laser) 8
2 NCR Orderman7 Handhelds ............................................................................................ 9
2.1 Overview ______________________________________________________________________ 9
2.2 NCR Orderman7 Features _______________________________________________________ 10
3 NCR Orderman7 ............................................................................................................. 11
3.1 Product description ____________________________________________________________ 11
3.1.1 Overview 11
4 NCR Orderman7+ ............................................................................................................ 13
4.1 Product description ____________________________________________________________ 13
4.2 Overview _____________________________________________________________________ 13
5 NCR Orderman7
MSR
........................................................................................................ 15
5.1 Product description ____________________________________________________________ 15
5.2 Overview _____________________________________________________________________ 15
6 NCR Orderman7SC .......................................................................................................... 17
6.1 Product description ____________________________________________________________ 17
6.2 Overview _____________________________________________________________________ 18
7 Service station and multi service station ..................................................................... 20
7.1 Overview of the service station __________________________________________________ 20
7.2 Starting up the service station ___________________________________________________ 21
7.3 Overview of the multi service station ______________________________________________ 23
7.4 Starting up the multi service station ______________________________________________ 24
8 Charging station ............................................................................................................. 25
8.1 Overview of charging station ____________________________________________________ 25
8.2 Commissioning of charging station _______________________________________________ 26
9 Remove/replace battery pack ........................................................................................ 28
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General information
Orderman GmbH (Part of NCR Corporation) 4
10 Safety Cord ..................................................................................................................... 29
11 Operating the Service Station and Multi Service Station ............................................ 30
11.1 Charging in the Service Station and Multi Service station ____________________________ 30
11.1.1 Charging the handheld 31
11.1.2 Charging the battery pack without handheld 32
11.2 Charging status LED for service station ___________________________________________ 32
11.3 "Network Status LED" service station _____________________________________________ 33
11.4 "Power LED" service station _____________________________________________________ 33
12 Operating the Orderman7 .............................................................................................. 34
12.1 Operating conditions of the handhelds ____________________________________________ 34
12.1.1 Handheld On/Off 34
12.1.2 Standby 34
12.2 Acceleration sensor ____________________________________________________________ 34
12.2.1 Flip-View 34
12.2.2 Sleep mode 34
12.3 Waiter Settings ________________________________________________________________ 35
12.3.1 Access 35
12.3.2 Configuration 38
12.4 Use the magnetic strip reader ____________________________________________________ 42
12.5 Use the barcode reader _________________________________________________________ 43
13 Testing the unit .............................................................................................................. 44
14 Accessories .................................................................................................................... 47
14.1 NCR capacitive stylus __________________________________________________________ 47
14.2 NCR Orderman7 leather pouch ___________________________________________________ 47
15 Cleaning instructions ..................................................................................................... 48
16 Technical specifications ................................................................................................ 49
17 Troubleshooting ............................................................................................................. 51
18 Index ............................................................................................................................... 53
19 Glossary .......................................................................................................................... 54
20 Regulatory information .................................................................................................. 56
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General information
Orderman GmbH (Part of NCR Corporation) 5
1 General information
This manual applies to NCR Orderman7 handhelds (also referred to as "handhelds") and Orderman
accessories.
It covers the following NCR Orderman7 handhelds:
NCR Orderman7
NCR Orderman7+
NCR Orderman7
MSR
NCR Orderman7SC
The different versions are described in the following chapters.
1.1 Warranty
All warranty claims must be addressed to your local Orderman contractual partners.
1.2 Software Licenses – Open Source
You can request the open source software licenses as well as the modified code by writing to
opensource@orderman.com<mailto:opensource@orderman.com>.
1.3 Labeling
The labeling provides information on certifications, standards, product descriptions and
manufacturer specifications.
1.3.1 Serial number
The serial number is used to uniquely identify the unit.
You will find the serial number in the unit's battery slot.
With Orderman7, we are switching to 12-character NCR serial numbers that start with "125-" and are
followed by an 8-digit number. You'll find the serial number on the packaging label (SERIAL NO) and
on the inside of the battery compartment (see Fig. 1). Please use only this NCR serial number for all
RMAs and help desk requests.
However, only a 6-digit serial number can be entered in the current System Center (version 1.14.0.0
and higher), as well as in the POS software. As a workaround, please use the emulation serial
number (EMULATION SN) on the packaging label. If the packaging is no longer available, you find a
serial number calculator in our Partner Area at: www.orderman.com. The calculator converts your
NCR serial number to an emulation serial number (min. Service Package Version 6.17).
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General information
Orderman GmbH (Part of NCR Corporation) 6
Fig. 1: Serial number in the battery slot
Back of the Orderman handheld
Serial number in the battery slot
You can also display the serial number in the software. (Handheld
must be ready for operation.) Contact the sales partner for your POS solution to learn about how to
display the serial number in the software.
1.4 Charging status
The charging status of the Orderman7 battery is approx. 30% of its capacity at delivery. Before using
the battery for the first time, recharge the battery fully.
1.5 Safety notices
1.5.1 Explanation of symbols
Icons and signal words indicate the degree of danger that will result, unless actions to reduce
damage are taken.
Caution
Caution means that minor property damage can occur. Caution is highlighted by
horizontal lines above and below the text.
Warning
Warning means that minor personal injury or serious damage to property can occur.
Warnings are highlighted by horizontal lines above and below the text.
Danger
Danger means that serious personal injury can occur.
In particularly serious cases, there is danger to life. Danger is highlighted by horizontal
lines above and below the text.
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General information
Orderman GmbH (Part of NCR Corporation) 7
Notes
Notes are indicated in the text by the adjoining icon. Notes contain important
information in cases in which there are no imminent dangers for personnel or
equipment. Notes are highlighted by horizontal lines above and below the text.
Tips
Tips describe non-binding recommendations. Tips are highlighted by horizontal lines
above and below the text.
1.5.2 General information
Caution
Never expose the unit to extreme weather conditions such as hail or continual
strong sunlight. In the event of damage, the unit must be examined by the aftersales service for possible faults.
To operate the handheld, use only a finger or a capacitive touch pen. Pencils,
ballpoint pens or other pointed objects will damage the device's touch screen.
The device could be damaged by a heavy mechanical load such as twisting or
falling from an excessive height or onto sharp objects.
Do not, under any circumstances, short-circuit the charging contacts of the
handheld unit.
Note: The handheld unit does not comprise any parts that have to be serviced by the
user, and the user is therefore not allowed to open it.
If opened, the warranty is rendered null and void.
Danger: The handheld is equipped with interfaces for wireless communication. Never
use the handheld in environments where wireless communication could
cause interference (airplanes, hospitals, etc.).
1.5.3 Safety information for battery pack
The handheld runs on a lithium ion battery. Observe the following instructions for safe handling:
Improper use of lithium ion batteries (cutting, breaking, overheating) can
cause the batteries to explode or start fires.
Lithium ion batteries contain flammable and/or corrosive solutions and
lithium salts. In the event of leakage, these can lead to irritation of the
skin, eyes and mucous membranes.
If lithium ion batteries are defective/damaged, the escaping vapors may
pose a risk to health.
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General information
Orderman GmbH (Part of NCR Corporation) 8
Warning
Use only an original Orderman battery pack. When using a battery that is not
compatible with the model, there is a risk of explosion.
Charge the battery only in the Orderman service station provided.
Use only the original Orderman power supply for the service station or multi
service station.
In case of significant damage to the battery, replace it immediately.
Do not expose the battery to excessive heat, open flame or corrosive liquids.
Never short-circuit the contacts since there is an explosion hazard.
Charging temperature 0-35° C (ambient temperature)
Note: Lithium ion batteries must be disposed of in line with valid disposal guidelines. If
a lithium ion battery to mechanical damage (breakage, cracking, etc.), this
be disposed of as hazardous waste (local guidelines).
1.5.4 Safety information for barcode reader (laser)
The NCR Orderman7SC unit is equipped with a laser. The laser meets the specifications for a class 2
laser (DIN EN 60825-1 or IEC 60825-1/01.2001).
Laser class 2
Class 2 includes lasers in the visible range for which an irradiation of less than 0.25ms
to the eye is not harmful. 0.25ms corresponds to a natural eyelid reflex that can
automatically protect the eye sufficiently against prolonged irradiation. These devices
are considered safe as long as medication does not increase the response time of the
eye significantly, and users do not intentionally look into the laser beam (suppressing
the eyelid reflex).
Warning
Never aim the laser beam at another person's eyes!
Never intentionally stare directly into the beam!
If the laser beam hits the eye, quickly close your eyes and immediately move your
head away from the beam.
Avoid reflections from reflective surfaces (reflections can amplify the laser light).
Note
The reading window (where the laser beam is emitted) should be cleaned
regularly. A dirty reading window may lead to uncontrolled activation of the laser
beam.
Repairs to the laser may be performed only by authorized service technicians.
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NCR Orderman7 Handhelds
Orderman GmbH (Part of NCR Corporation) 9
2 NCR Orderman7 Handhelds
2.1 Overview
NCR Orderman7/ NCR
Orderman7+
NCR Orderman7
MSR
NCR Orderman7SC
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NCR Orderman7 Handhelds
Orderman GmbH (Part of NCR Corporation) 10
2.2 NCR Orderman7 Features
Feature
Orderman7
Orderman7+
Orderman7
MSR
Orderman7SC
Orderman radio network
Bluetooth
-
NFC
-
125kHz RFID reader
-
Magnetic strip reader (MSR)
-
Barcode reader
-
-
Camera
Ambient light sensor
Hardware buttons
Capacitive home buttons
Ambient light sensor
Vibration
LEDs
Intercom
Real time clock
Flashlight
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NCR Orderman7
Orderman GmbH (Part of NCR Corporation) 11
3 NCR Orderman7
3.1 Product description
The NCR Orderman7 is specially designed to connect with an Orderman Secure Radio (OSR). Data
is entered only through the input on the touchscreen display.
3.1.1 Overview
Fig. 2: NCR Orderman7 handheld, front
Ambient light sensor
Status LED
Notification (message) LED (freely assignable)
Touchscreen display
Hardware button (freely assignable)
Lock for battery slot
Capacitive Back button
Hardware Power button
Capacitive home button (freely assignable)
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NCR Orderman7
Orderman GmbH (Part of NCR Corporation) 12
Fig. 3: NCR Orderman7 handheld, back
Camera
LED flash/torch (flashlight)
Intercom
Model plate
Charging contacts and communication
interface
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NCR Orderman7+
Orderman GmbH (Part of NCR Corporation) 13
4 NCR Orderman7+
4.1 Product description
The NCR Orderman7+ unit was designed specifically for the use of various types of connections.
The NCR Orderman+ unit supports connectivity through Bluetooth, RFID, wireless LAN and Near
Field Communication (NFC). Data is input by tapping the touchscreen display.
Bluetooth
RFID
NFC
4.2 Overview
Fig. 4: NCR Orderman7+ handheld, front
Ambient light sensor
Status LED
Notification (message) LED (freely
assignable)
Touchscreen display
Hardware button (freely assignable)
Lock for battery slot
Capacitive Back button
Hardware Power button
Capacitive home button (freely assignable)
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NCR Orderman7+
Orderman GmbH (Part of NCR Corporation) 14
Fig. 5: NCR Orderman7+ handheld, back
Camera
LED flash/torch (flashlight)
Intercom
Model plate
Charging contacts and communication
interface
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NCR Orderman7MSR
Orderman GmbH (Part of NCR Corporation) 15
5 NCR Orderman7
MSR
5.1 Product description
The NCR Orderman7
MSR
unit is specially designed for use with different types of connections, as
well as magnetic cards. The NCR Orderman7
MSR
unit supports connectivity through Bluetooth, RFID,
wireless LAN and Near Field Communication (NFC). Data is input by tapping the touchscreen
display.
Magnetic strip reader
Bluetooth
RFID reader
NFC
5.2 Overview
Fig. 6: NCR Orderman7
MSR
handheld
Ambient light sensor
Status LED
Notification (message) LED (freely
assignable)
Touchscreen display
Hardware button (freely assignable)
Lock for battery slot
Capacitive Back button
Hardware Power button
Capacitive home button (freely assignable)
Magnetic card slot
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NCR Orderman7MSR
Orderman GmbH (Part of NCR Corporation) 16
Fig. 7: NCR Orderman7
MSR
handheld, back
Camera
LED flash/torch (flashlight)
Intercom
Model plate
Charging contacts and communication
interface
Magnetic card slot
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NCR Orderman7SC
Orderman GmbH (Part of NCR Corporation) 17
6 NCR Orderman7SC
6.1 Product description
The NCR Orderman7SC unit is designed especially for use with different types of connections, as
well as magnetic cards and barcodes. The NCR Orderman7SC unit supports connectivity through
Bluetooth, RFID, wireless LAN and Near Field Communication (NFC). Data is input by tapping the
touchscreen display.
Magnetic strip reader
Barcode reader
Bluetooth
RFID reader
NFC
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NCR Orderman7SC
Orderman GmbH (Part of NCR Corporation) 18
6.2 Overview
Fig. 8: NCR Orderman7SC Handheld
Ambient light sensor
Status LED
Notification (message) LED (freely assignable)
Touch Display
Hardware button (freely assignable)
Lock for battery slot
Capacitive Back button
Hardware Power button
Capacitive home button (freely
assignable)
Barcode reader
Magnetic card slot
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NCR Orderman7SC
Orderman GmbH (Part of NCR Corporation) 19
Fig. 9: NCR Orderman7SC handheld, back
Camera
LED flash/torch (flashlight)
Intercom
Model plate
Charging contacts
Magnetic card slot
Barcode reader
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Service station and multi service station
Orderman GmbH (Part of NCR Corporation) 20
7 Service station and multi service station
The service station and multi service station are designed to charge your handheld(s), as well as
providing an IP-based Ethernet connection to the host system.
The service station and multi service station also have a quick-charge function (quick recharging slot
for battery packs).
Note: The service station/multi service station, or a Multi Service Station, is
required to update the firmware. In the Multi Service Station, up to five
handhelds can be updated and charged at the same time.
7.1 Overview of the service station
Fig. 10: Service station
Service station
Charging contacts, handheld charging slot
Charging status LED fast-charging slot
Network status LED
Power LED
Protective cover for charging contacts on the
quick-charging slot
Connection for Orderman power supply
RJ45 Ethernet network port
Front
Back
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Service station and multi service station
Orderman GmbH (Part of NCR Corporation) 21
7.2 Starting up the service station
Connect the cables for the service station as shown in the following figure.
Plug in the Orderman power supply.
Plug in the Ethernet network cable.
Fig. 11: Connections for the service station
Service station
RJ45 Ethernet port
Ethernet cable
Plug for Orderman power supply
Power supply cable
Data transmission
Cable category
100Mbit
Cat5 or higher
1Gbit
Cat5e or higher
Ensure the power supply cable is correctly routed. Insert the plug fully
into the socket and press the cable to the underside of the housing.
Plug the network cable into the socket until it clicks. If the cable is
plugged in correctly and the network is active, the LEDs will flash on the
socket and the "Network status LED" lights up.
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Service station and multi service station
Orderman GmbH (Part of NCR Corporation) 22
Note: Avoid direct sunlight or heat sources in the immediate vicinity of the service
station.
Once you place the handheld unit in the service station, the unit will start to charge. The charging
status is displayed via the "Status LED" on the handheld.
In addition to the handheld, another battery pack can be charged simultaneously in the fast-charging
slot.
Fig. 12: Service Station with handheld and additional battery pack
NCR Orderman7 Handheld
Service station
Additional battery pack
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Service station and multi service station
Orderman GmbH (Part of NCR Corporation) 23
7.3 Overview of the multi service station
The multi service station is designed to simultaneously charge up to five handhelds and up to five
battery packs. The service station and multi service station also provide an IP-based Ethernet
connection to the host system.
Fig. 13: Multi service station
Multi service station
Charging contacts, handheld charging slot
Charging status LED fast-charging slot
Network status LED
Power LED
Protective cover for charging contacts on the
quick-charging slot
Connection for Orderman power supply
2x RJ45 Ethernet network port*
* One of the two Ethernet ports can be used as a network connection for another Ethernet device.
Front
Back
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Service station and multi service station
Orderman GmbH (Part of NCR Corporation) 24
7.4 Starting up the multi service station
Connect the cables for the multi service station as shown in the following figure.
Plug in the Orderman power supply.
Plug in the Ethernet network cable.
Fig. 14: Ports for the multi service station
Multi service station
2x RJ45 Ethernet port
Ethernet cable
Power supply
Data transmission
Cable category
100Mbit
Cat5 or higher
1Gbit
Cat5e or higher
Plug the network cable into the socket until it clicks. If the cable is plugged in correctly and the
network is active, the LEDs will flash on the socket and the "Network status LED" will light up.
Note: Avoid direct sunlight or heat sources close to the multi service station.
Once you place the handheld unit in the service station, the unit will start to charge. The charging
status is displayed via the "Status LED" on the handheld.
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Charging station
Orderman GmbH (Part of NCR Corporation) 25
8 Charging station
The charging station is used to recharge the handheld.
Note: A service station or multi service station is required to update the firmware. The
charging station does not allow a network connection to be made to the
Orderman7 in the charging station.
8.1 Overview of charging station
Fig. 15: Charging station
Charging station
Charging contacts, handheld charging slot
Connection for Orderman power supply
Front
Back
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Charging station
Orderman GmbH (Part of NCR Corporation) 26
8.2 Commissioning of charging station
Connect the cables for the service station as shown in the following figure.
Plug in the Orderman power supply.
Fig. 16: Connection for charging station
Charging station
Power supply cable
Plug for Orderman power supply
Note: Avoid direct sunlight or heat sources in the immediate vicinity of the charging
station.
Once you place the handheld unit in the charging station, the unit will start to charge. The charging
status is displayed via the "Status LED" on the handheld.
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Charging station
Orderman GmbH (Part of NCR Corporation) 27
Handheld status LED
Status
LED blue
Handheld is in boot process (startup)
LED flashes green
Battery is charging
LED green
Battery is charged
LED red
Battery is not charging (see Troubleshooting section)
Fig. 17: Charging station with handheld
Handheld status LED
NCR Orderman7 Handheld
Charging station
Caution: The permissible operating temperature (ambient temperature) for the
charging station is 0 to 35⁰ C.
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Remove/replace battery pack
Orderman GmbH (Part of NCR Corporation) 28
9 Remove/replace battery pack
Tip: Remove the safety cord before changing the battery.
To remove the battery pack, simultaneously press the locking button located on both sides of the
handheld unit. By pressing the lock buttons, the battery pack is released slightly from the handheld.
When inserting the pack, press on it with force until you feel it engage (click) in the battery lock in the
battery slot. If the battery pack is correctly engaged, the handheld turns on automatically.
Note
If the battery pack is not latched properly,
the handheld does not start,
and the handheld is not sealed.
Fig. 18: Replace battery pack
Locking buttons on battery pack
Battery pack
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Safety Cord
Orderman GmbH (Part of NCR Corporation) 29
10 Safety Cord
The safety cord is attached to the underside of the handheld. Proceed as shown in the figure below
steps:
Fig. 19: Safety Cord
Handheld
Safety Cord
Leadership
Pull the safety cord in the guide provided by the handheld until it clicks.
You can push the safety cord from both sides into the guide.
By applying lateral pressure, the safety cord can be moved in the guide
and separated from the handheld.
Tip: Use the safety cord to protect the handheld against being dropped.
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Operating the Service Station and Multi Service Station
Orderman GmbH (Part of NCR Corporation) 30
11 Operating the Service Station and Multi Service Station
11.1 Charging in the Service Station and Multi Service station
Note
Fully charge the battery initially before using the unit (i.e. until a solid green
"Charging status LED" appears).
The optimum charging power is set automatically. If the battery pack is fully
charged, the handheld unit or battery pack may remain in the service station or
multi service station.
The Service Station/Multi Service Station offers different charging options:
Charge the battery pack in the handheld
Charge a battery pack in the fast-charging slot
Charge the battery pack in the handheld and an additional battery pack in the fast-
charging slot
Caution: The permissible operating temperature (ambient temperature) for the
service station and multi service station is 0 to 35⁰ C.
Note: If a charged handheld or battery pack remains in the service station for a
longer period (or in a charged state in the service station or multi service
station), the solid green "Charging status LED" may start flashing again
(charging).
Cause:
The charge control ensures the battery is kept at an optimum charging
status.
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Operating the Service Station and Multi Service Station
Orderman GmbH (Part of NCR Corporation) 31
11.1.1 Charging the handheld
The handheld unit can be charged by plugging it into the service station or multi service station.
Note: To place the handheld unit in the service station or multi service station, you
must first remove the safety cord!
Handheld
Service station
Additional battery pack
Note: In addition to the handheld unit, an additional battery pack can also be
charged in the fast-charging slot.
Handheld status LED
Status
LED blue
Handheld is in boot process (startup)
LED flashes green
Battery is charging
LED green
Battery is charged
LED red
Battery is not charging (see Troubleshooting section)
Note: If a charged handheld or battery pack remains in the service station for a
longer period (or in a charged state in the service station or multi service
station), the solid green "Charging status LED" may start flashing again
(charging).
Cause:
The charge control ensures the battery is kept at an optimum charging
status.
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Operating the Service Station and Multi Service Station
Orderman GmbH (Part of NCR Corporation) 32
11.1.2 Charging the battery pack without handheld
You can remove the battery pack from the handheld, and plug directly into the service station.
Fig. 21: Battery pack in the service station
Battery pack
Service station
Charging status LED
Network status LED
Power LED
11.2 Charging status LED for service station
Charging status LED
Status
Green, flashing
Battery is charging
Green
Battery is charged
Red
Battery is not charging (see Troubleshooting
section)
Note: The "Charging status LED" on the service station only indicates the charge
state of a battery pack in the fast-loading slot.
If a handheld is plugged into the service station, the "Status LED" on the
handheld shows the charge status.
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Operating the Service Station and Multi Service Station
Orderman GmbH (Part of NCR Corporation) 33
11.3 "Network Status LED" service station
The "Network status LED" indicates whether the service station or multi service station is connected
to an active Ethernet network.
11.4 "Power LED" service station
The "Power LED" indicates whether the service station or multi service station is powered on.
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 34
12 Operating the Orderman7
Note: This manual describes the basic functions of Orderman handhelds. All other
functions are controlled by your partner's POS system application.
12.1 Operating conditions of the handhelds
12.1.1 Handheld On/Off
You can turn on the handheld by pressing the "On/Off button".
Note: If the handheld does not turn on, the battery level may be too low (see
Troubleshooting section).
You can turn off the handheld by pressing and holding the "On/Off
button".
12.1.2 Standby
When the handheld is in ready mode, briefly press the "On/Off button" to switch the unit to "standby
mode" (display off).
12.2 Acceleration sensor
12.2.1 Flip-View
The handheld is equipped with an acceleration sensor. This sensor allows the display to rotate 180
degrees automatically, depending on the position of the unit (to allow customers to read the display).
12.2.2 Sleep mode
If the handheld is placed top-down in the leather pouch, the unit switches directly to "sleep mode". If
the handheld is removed and placed in operating position, the unit will turn on automatically.
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 35
12.3 Waiter Settings
In the Settings you'll find all the configuration options available for the end client. Access to the
settings depends on the operating mode used; typically, the Settings can be accessed by pressing
and holding the Back button. However, this option can be suppressed; in addition, there are other
access options depending on the operating mode (contact your sales partner).
12.3.1 Access
If your Orderman7 is emulating an Orderman Max or Orderman Don, you can access the Settings as
follows.
Fig. 22: Access Settings
Press and hold the Back key.
Fig. 23: Settings for Max/Don & Sol emulation
Settings for Max/Don Emulation
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 36
Display settings, tests and system information can be retrieved here. If your Orderman7 is emulating
an Orderman Sol, you can access the configuration menu as follows, alongside pressing and
holding the Back button. Touch the Get More icon to also open the device setup screen. The setup
screen contains settings and test options for the emulation of Orderman Sol.
Fig. 24: Get More icon
Press the Get More button.
Fig. 25: Settings for Max/Don Emulation
Settings for Sol Emulation
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 37
If you want to run your Orderman7 with Danube software or your own application (ByOA), you can
access the configuration menu, alongside pressing and holding the Back button, by pressing the
Settings button in the start screen for the application selection in Settings.
Fig. 26: Settings for Danube and/or ByOA
There are two options for accessing
settings:
o Either click the Settings
button on the Start screen for
the application menu.
o Or press and hold the Back
key to open the Settings
menu while in operation.
o Illustration of the settings
when running Danube or your
own application (ByOA).
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 38
12.3.2 Configuration
You can configure the settings described below on the handheld:
Screen – Display Settings
Printer Pairing – Connect, configure and test belt printer
Settings – Logging and debug mark (data logging)
Flashlight (On/Off)
Side Buttons – Function of both side buttons
About – Display device information
12.3.2.1Display settings
Pull down the "Status bar" to open the "Configuration menu".
Enter the “Waiter Settings".
Tap "Screen".
The following settings are available:
Function
Value
Effect
"Control automatically"
☑
Enabled
The brightness setting is automatically
controlled by the ambient light sensor.
"Control automatically"
□
Not activated
The brightness setting can be adjusted
manually using a slider shown in the display.
"Sleep timer"
in seconds
15 - never
Defines the time after which the display turns
off when not in use.
"Dim timer"
in seconds
15 - never
Defines the time after which the display dims
when it is not in use.
Note: The display settings contribute significantly to the power used by the
handheld. Reduce the brightness for a longer operating time.
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 39
12.3.2.2 Connecting the belt printer (Bluetooth pairing)
To connect the belt printer to the handheld, proceed as follows:
Switch on the belt printer.
Open the Waiter Settings menu
On the handheld, tap the "Printer Pairing" function in the "Waiter Settings".
Tap the "Pair Printer now" function.
Hold the printer close to the handheld (see figure below)
The antenna used for detecting the printer is located in the upper right corner of the handheld.
The antenna for the printer is located approximately in the center and at the front of the
printer.
If the printer is detected, the message "State: Paired" is displayed and a test printout is
automatically created.
Fig. 27: Connecting the belt printer
Belt printer
Orderman Handheld
Printer, front
12.3.2.3Testing the belt printer
To test the belt printer, proceed as follows:
Open the "Settings" menu.
Tap the "Printer Pairing" field.
Tap the "Test Print" field (test printout).
Check the test printout on the belt printer.
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 40
12.3.2.4 Settings
In Settings, you can activate the logging function; in addition, the "Set debug mark" function can be
used to mark the log file. By activating the "Logging" function, all debug messages from the
handheld are logged. The "Set debug mark" function marks a specific error situation in a log file and
requires that you use an active "Logging" function. This function helps with analysis of the log file,
because when an error occurs it can be flagged with a marker. The marker can be easily identified
during the analysis by the service technician.
The log files, including debug marks, can only be read by trained service technicians.
Note: Activate the "Logging" function only for error analysis.
12.3.2.5 Side Buttons
You can assign the functions of the two hardware buttons, on the left and right side of the handheld,
by selecting the "Side Buttons" function. The following options are available in emulation mode.
Fig. 28: Side Buttons
Customized assignment of the left and
right functions.
The following functions are available only
with the Don/Max emulation:
o Scroll menucard (only when
using Max emulation)
Scroll through the menu card.
o Toggle full menucard
display (only when using
Max emulation)
View of the entire menu card
(Stretch).
o Use resized menu card
(only when using Max
emulation)
View of the menu card
resized to fit. The resize
function is found under
Waitersettings in Settings.
o Perform menucard action
(only when using Max
emulation)
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 41
12.3.2.6 Flashlight
The "Flashlight" function allows you to enable/disable the integrated LED on the back of the
handheld. This feature can also be assigned to the two hardware buttons.
Note: Frequent use of the flashlight uses a lot of power and reduces the operating
life of the handhelds.
12.3.2.7 About
Displays device information such as serial number, device type, OMB mode, radio mode and version
of installed firmware.
Assign a customized button to
the menu card in use. When
this function is selected, the
previously grayed out option
in the Button Mapping menu
is usable (Map the left/right
button menucard action)
The following function is available only
with the Sol emulation:
o Host application specific
Assign a customized feature
of the POS software in use.
When this function is
selected, the assignment is
performed by the POS
software in use.
The following functions are available only
with both emulation modes:
o Display clock
Displays the time and date
(the format can be selected
under Time display style.
o Calculator
Use this feature to add a
simple calculator to the
respective key.
o Flash Light
Use the flashlight at the push
of a button.
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 42
12.4 Use the magnetic strip reader
Drag the magnetic card with the magnetic strip forward (see figure below) from top to bottom quickly
and along its entire length through the magnetic card slot.
Fig. 29: NCR Orderman7
MSR
NCR Orderman7
MSR
Magnetic card
Magnetic strip
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Operating the Orderman7
Orderman GmbH (Part of NCR Corporation) 43
12.5 Use the barcode reader
The barcode reader is used to read 1D and 2D barcodes. Hold the barcode as centrally as possible
in the laser aimer.
Fig. 30: Handheld, back
NCR Orderman7
SC
Laser beam
1D barcode
Laser aimer
2D QR code **
Reading window
*1D barcode
**2D QR code: Data Matrix Code
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Testing the unit
Orderman GmbH (Part of NCR Corporation) 44
13 Testing the unit
In the waiter settings, you'll find various device tests depending on the Orderman7 features and the
model. The tests listed below are not available for all Orderman7 models; this is a comprehensive
list of all current test options:
Acceleration Sensor: All Orderman7 handhelds are equipped with an acceleration sensor. This
sensor allows the display to rotate 180 degrees automatically, depending on the position of the unit.
The basic functionality can be checked using this test in the form of a circular level.
Camera: Test the functionality of the integrated camera. This test shows the camera image, creating
a photo and/or video is not supported in the test mode.
Light Sensor: Displays the value measured in real time for the integrated light sensor; the sensor is
located above the display on the left.
Touchscreen: This test allows you to check the touchscreen function for errors and glitches.
RFID: The RFID test enables you to check the RFID read functionality of the Orderman7 handheld.
Use the "Select mode" option to select the type of transponder being used. Options include the
Ordercard function, the belt printer transponder, HITAG and HITAG Classic. The ID of the
transponder and the number of successful scans will be displayed. An optional audio feedback
feature is also available during the test.
Fig. 31: Ordercard Test
Orderman Ordercard
Handheld
Test result
MSR: Tests the magnetic strip reader, supports the three tracks. To start the test, select the "Start
Read" button; the card's magnetic strips must be aligned properly with the direction of use; the card
can be swiped in both directions - from down to up, or up to down.
ISO UID: Functionality test of the ISO reader; the number of scans and type of transponder are
displayed.
Ordercard
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Testing the unit
Orderman GmbH (Part of NCR Corporation) 45
Fig. 32: ISO Test
NFC Card
Handheld
Test result
Imager: Tests the functionality of the barcode and QR code reader. The laser aimer should be
positioned as centrally as possible on the code.
Fig. 33: Imager Test
QR-Code
Laser aimer
Handheld
Test result
LED: Tests the functionality of the three integrated notification LEDs.
Audio: Tests the integrated audio feedback function. Click the "Start playback" button to replay a
test sample.
Ping: Run a ping test to check the network connectivity. The IP address must be entered manually.
ISO
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Testing the unit
Orderman GmbH (Part of NCR Corporation) 46
Vibration: Test the integrated vibration motor; three sequences can be test (short, medium and
long).
Display: Display test in the following colors – blue, white, black, red and green (color changes
automatically after 10 seconds by touch).
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Accessories
Orderman GmbH (Part of NCR Corporation) 47
14 Accessories
14.1 NCR capacitive stylus
The capacitive stylus is specially designed to provide an optimal response when working with the
touchscreen display. The tip of the stylus can be ordered and replaced as a spare part.
Note: We are not liable for damage to the touchscreen display outside of intended
use of the capacitive stylus.
Note: Secure the capacitive stylus against being dropped by using a safety cord.
The tip of the stylus can be damaged by falling against the floor.
14.2 NCR Orderman7 leather pouch
The NCR Orderman7 leather pouch protects the handheld and provides fast and safe access. If the
handheld is placed in the leather pouch with the safety cord point up (as shown in the figure), the
handheld switches automatically to stand-by mode.
Fig. 34: Orderman leather pouch
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Cleaning instructions
Orderman GmbH (Part of NCR Corporation) 48
15 Cleaning instructions
Note: Never open the housing of the Orderman handheld. Opening the housing
renders the warranty claim null and void.
Read the following care tips and you'll enjoy your Orderman unit for many years:
Clean the contacts before placing a unit in the charging station. Damp
contacts can corrode the charging contacts over time. Use a dry and
clean cloth or cotton swab to wipe clean the contacts.
Periodically clean the contacts of the dirty contacts of the rechargeable
batteries with a dry, clean cloth.
Wipe the touchscreen display with a damp, soft cloth. Do not use
abrasive agents or cloths with a rough surface.
Cleaning the power socket: Never clean the power socket with
compressed air or pointed objects! It is sufficient to blow lightly into the
socket on occasion.
Cleaning the network socket: Never clean the network socket with
compressed air or pointed objects! It is sufficient to blow lightly into the
socket on occasion.
Note: Never use alcohol or corrosive liquids to clean the Orderman units.
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Technical specifications
Orderman GmbH (Part of NCR Corporation) 49
16 Technical specifications
Function
Orderman7
Orderman7+
Orderman7
MSR
OrdermanSC
Radio frequency
Dual band 433/915 MHz
Frequency band
433MHz
433.050MHz - 434.790MHz
915MHz
902MHz - 928MHz
Transmitting power
less than 1 mW ERP
Battery
Li-Ion polymer 3.7V 3150 mAh
Leak tightness
IP67
Dimensions H / W / D mm
165/ 84/ 18
165/ 84/ 24.6
165/ 84/ 27
Weight handheld without
battery (g)
191g
214g
228g
Battery weight (g)
76g
Bluetooth Class 2
IEEE 802.15 V2.1 (V4.0
ready)
No
Yes
Yes
Yes
NFC 13,56MHz
Peer to Peer, R/W
ISO18092, ISO14443A and
ISO15693
No
Yes
Yes
Yes
Ordercard 125kHz, EM4001,
EM4200 or compatible, UID
only, ISO7816
No
Yes
Yes
Yes
Magnetic strip reader 3-track
LoCo/HiCo cards
No
No
Yes
Yes
Scannerbarcode and QR
codes, aiming imager 650
nm, red laser, 1 mW, class
2
No
No
No
Yes
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Technical specifications
Orderman GmbH (Part of NCR Corporation) 50
Function
Orderman7
Orderman7+
Orderman7
MSR
Orderman7SC
Operating life
up to approx. 18 hours per battery charge*
Handheld charging time
Approx. 3.5 hours
Battery pack charging time
in fast-charging station
~2 hours
Storage temperature
(ambient)
-20⁰ to +60⁰ C
Operating temperature
(ambient)
-10 to +50⁰ C
Charging temperature
(ambient)
0 to +35⁰ C
Camera
5 megapixel, autofocus, flash
Display
Size: 5 inch, resolution: 1280x720 (HD); color: 24-bit; brightness:
max.450cd/m2
Touch Screen
PCAP touch panel, 4 fingers gesture control
Sensors
Ambient light sensor, accelerometer
Keys
2 keys, freely assignable
Intercom
integrated
Vibration motor
integrated
*depending on graphic design of user interface and the brightness setting
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Troubleshooting
Orderman GmbH (Part of NCR Corporation) 51
17 Troubleshooting
Error
Possible cause
Possible solution
Handheld does not charge
Oxidized charging contacts
Handheld needs to be repaired*
Dirty charging contacts
Clean with a dry cloth
No power supply
Check the power supply to the
service station or multi service station
and power pack
Battery is defective
Battery needs to be replaced
Battery not charging
(In the fast-charging slot)
Oxidized charging contacts
Handheld needs to be repaired*
Dirty charging contacts
Clean with a dry cloth
No power supply
Check the power supply to the
service station or multi service station
and power pack
Battery lock dirty
Clean the lock
Battery lock is defective
Handheld needs to be repaired*
Spring contacts are defective
Handheld needs to be repaired*
Battery is defective
Battery needs to be replaced
Handheld does not start
Batteries are empty
Charge the battery
Battery is not inserted correctly
Insert the battery correctly
Battery is defective
Replace battery
Handheld defective
Handheld needs to be repaired*
POS application does not start
No connection to the host
system
Check network connection
Process (application) hangs up
Shut down and restart your handheld
Automatic backlight too dark/light
Dirty lens on the ambient light
sensor
Clean the display with a soft cloth.
No network connection to
service station or multi service
station
(Network status LED on the
service station or multi service
station does not light up)
Network cable not plugged in
Insert the network cable
No power to the service station
or multi service station
Connect the power
(Power LED on the service station or
multi service station has to light up)
Network components (switch) is
not turned on
Switch on network components
*The handheld may only be repaired by trained service technicians.
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Troubleshooting
Orderman GmbH (Part of NCR Corporation) 52
Error
Possible cause
Possible solution
Cannot connect to Orderman
Secure Radio
No network connection from
Orderman base station to host
system
Check network cable and power
supply to the Orderman base station
Range exceeded
Change position of the Orderman
base station accordingly
Radio interference (other
Orderman Secure Radio)
Change radio channel
Network configuration was
changed
Check/change network configuration
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Index
Orderman GmbH (Part of NCR Corporation) 53
18 Index
125kHz RFID reader 11
Ambient light sensor 11
Barcode reader 11
Battery is defective 47
Battery lock 26, 47
Belt printer 36
Bluetooth 11
Bluetooth interface 8
Capacitive touch pen 8
Care tips 44
Certifications 5
Charging status LED 21, 24, 28, 29,
30
Configuration menu 35
Disposal guidelines 8
Firmware 21
Labeling 5
Laser class 2 9
Lithium ion battery 8
Log file 37
Magnetic strip 38
Magnetic strip reader 11
Manufacturer information 5
Network status LED 21, 22, 24, 25,
30, 31, 47
NFC 11
On/Off button 12, 16, 19, 34
Orderman contractual partners 5
Orderman partner 2
Orderman radio network 11
Orderman Secure Radio (OSR) 12
Power LED 21, 24, 30, 31, 47
Product name 5
QR code 39, 42
Radio base station 48
RFID storage media 40
Serial number 5, 6
Setup bar 36, 40, 41, 42
Standards 5
Status LED 12, 14, 16, 19, 30
Taskbar 36
Test printout 36
Torch 11, 13, 15, 17, 20, 35, 37
Touchscreen display 12, 14, 16, 18,
43
Update 21
Warranty claims 5
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Glossary
Orderman GmbH (Part of NCR Corporation) 54
19 Glossary
B
Barcode
A barcode is an opto-electronically readable font that consists of different widths, parallel lines and
spaces. The data in a bar code can be read by optical readers such as, for example, barcode
readers (scanners) or cameras, and is processed further electronically.
Battery pack
A battery pack is the battery together with the integrated electronics.
Bluetooth
Transfer of data between devices over short distances via radio technology (IEEE 802.15.1)
F
Firmware
As firmware refers to the operating software (Operating System) of the electronic devices.
H
Handheld
A handheld in this manual refers to all the versions of Orderman handhelds.
L
Laser class
In order to classify laser devices according to their danger, they are divided into laser classes (1,
1C, 1M, 2, 2M, 3R, 3B, 4) (DIN EN 60825-1 or IEC 60825-1/01.2001).
LED (Light-Emitting Diode)
LEDs convert electrical energy into very energy-efficient light. LEDs have a very long service life.
LoCo/HiCo
For magnetic strips there are two different versions. These are designated with HiCo (high
coercivity) and LoCo (low coercivity). They differ in the magnetic flux density, with which they can
be described:
LoCo: 30 mT (standard, due to external magnetic field effects, data can be deleted)
HiCo: 275-400 mT (accidental deletion virtually eliminated)
Log file
A log file (also known as event log file) includes the automatically logged protocol of all or any
actions of processes on a computer system.
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Glossary
Orderman GmbH (Part of NCR Corporation) 55
N
NFC
NFC (Near Field Communication) is an international broadcast standard for contactless exchange
of data via radio technology over a distance of a few centimeters and a data transmission rate of
max. 424 kbit/s.
O
Orderman Secure Radio
The Orderman Secure Radio uses the 433/915 MHz bandwidth. The ability to penetrate solid
objects, the large range, the minimal power consumption, the interference resistant and hackerproof design are considerably better than other radio networks.
Orderman Base Station (OMB)
The Orderman base station allows users to connect Orderman devices to the host system and an
extension of the radio range.
Q
QR code (Quick Response Code)
The QR code (2D code) is a square matrix of black and white dots, representing the binary encoded
data. The data is read by optical readers, such as QR-code reading devices (scanner) or cameras,
and is processed further electronically.
R
RFID (Radio Frequency Identification)
RFID is a technology for transmitter-receiver systems for contactless reading and storing of data
through radio waves.
T
Touchscreen display
The touchscreen display allows a unit to be operated directly by touching the display (with a finger
or a touch pen).
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Regulatory information
Orderman GmbH (Part of NCR Corporation) 56
20 Regulatory information
NCR Orderman7
NCR Orderman7+
NCR Orderman7 MSR
NCR Orxerman7 SC
Model name:
7777-01XX
7777-01YY
FCC-ID
JEH-7777-01XX
JEH-7777-01YY
IC-ID
470B-777701XX
470B-777701YY
CAUTION: Danger of explosion if the battery is replaced by an incorrect battery type.
Applies for NCR Orderman7 SC:
Safety and handling:
See the "Safety notices" in the user manual before using the unit.
Important:
This device complies with EMC directives and was tested with compatible peripheral equipment and
shielded cables for the connection to system components. Make absolutely sure that you only use
shielded cable for the connection between system components, in order to avoid any possible
inference with radios, TVs or other electronic equipment.
EU declaration of conformity:
Orderman GmbH hereby declares that this device complies with Directive 2014/53/EU issued by the
Commission of the European Community. A copy of the EU declaration of conformity is available at:
www.orderman.com/downloads
Manufacturer:
NCR Corporation, 2651 Satellite Blvd. Duluth, GA 30096 USA
Importer:
Orderman GmbH (part of NCR Corporation), Bachstrasse 59, 5023 Salzburg, AUSTRIA
LASER LIGHT, DO NOT STARE INTO BEAM
CLASS 2 LASER PRODUCT
1.0 mW MAX OUTPUT: 650nm
IEC 60825-1 Ed2 (2007)
Complies with 21 CFR 1040.10 and 1040.11
except for deviations pursuant to Laser
Notice No. 50, dated June 24, 2007.
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Regulatory information
Orderman GmbH (Part of NCR Corporation) 57
CONTACT
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