NCR © 2015 All rights reserved.
User Guide
NCR Columbus800
Version 01.00
NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 2
© 2016 by
Orderman GmbH
Bachstrasse 59
5023 Salzburg – Austria
www.orderman.com
We accept no liability for errors or misprints.
Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH.
User Guide
NCR Orderman Columbus800
Version 01.00
Orderman accepts no responsibility for any damage or losses that arise from the use of this manual.
Orderman accepts no responsibility for any losses or claims by third parties that arise through the
use of Orderman devices.
The contents of this manual are subject to changes, which can be implemented without prior notice.
This guide does not constitute part of a contract.
Trademark: All brand and product names are trademarks or registered trademarks of their
corresponding companies.
Note: For further questions about operating the device, contact your Orderman
partner.
NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 3
Contents
1 General information ......................................................................................................... 5
1.1 Warranty _________________________________________________________________________ 5
1.2 Serial Number and Labeling _________________________________________________________ 5
1.3 Safety notices _____________________________________________________________________ 6
1.3.1 Explanation of symbols 6
1.3.2 Safety Requirements 7
2 NCR Orderman Columbus800 ......................................................................................... 9
2.1 Introduction ______________________________________________________________________ 9
2.2 Features and Benefits _____________________________________________________________ 10
2.3 Mounting Configurations___________________________________________________________ 12
2.4 Customer Display Options _________________________________________________________ 13
2.5 Right Side Features (Port A) ________________________________________________________ 14
2.6 Left Sidecar Features (Port B) ______________________________________________________ 14
2.7 Specifications ____________________________________________________________________ 15
3 Operator Controls .......................................................................................................... 18
3.1 Power Switch ____________________________________________________________________ 18
3.2 Power LED ______________________________________________________________________ 18
3.3 Label Locations __________________________________________________________________ 19
4 Hardware Installation ..................................................................................................... 20
4.1 Installation Notes _________________________________________________________________ 20
4.2 Ergonomic Workplace _____________________________________________________________ 22
4.3 Installing the Terminal _____________________________________________________________ 22
4.4 Installing the Power Supply ________________________________________________________ 23
4.5 Connecting the Peripheral Cables ___________________________________________________ 27
4.6 Cable Routing ____________________________________________________________________ 28
4.7 Installing a Cash Drawer ___________________________________________________________ 30
4.8 Connecting AC Power _____________________________________________________________ 31
4.9 Connecting to a Network ___________________________________________________________ 31
4.10 Starting Up the Columbus800 _______________________________________________________ 32
4.11 Using External Connectors _________________________________________________________ 32
4.11.1 RJ12 Serial Port 32
4.11.2 RJ45 Serial Port 34
4.11.3 USB 3.0 Compliant Ports 36
4.11.4 Cash Drawer Kick Out (CDKO) Port 36
4.12 Comports assignment of the different Options ________________________________________ 37
NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 4
5 Out-Of-Box Powering Up ............................................................................................... 38
5.1 Administrator Login _______________________________________________________________ 38
6 Airflow Requirements .................................................................................................... 39
7 Electrical Requirements ............................................................................................... 40
8 Installing Wall Mount with Expansion ........................................................................... 41
8.1 Installation Procedure _____________________________________________________________ 41
8.2 Power Supply Bracket _____________________________________________________________ 43
9 Installing Wall Mount with no Expansion ................................................................ ..... 46
9.1 Installation Procedure _____________________________________________________________ 46
9.2 Power Supply Bracket _____________________________________________________________ 48
10 Dimensions ..................................................................................................................... 50
10.1 Mounting Height __________________________________________________________________ 55
10.2 Power Supply Dimensions _________________________________________________________ 55
10.3 Power Supply Bracket _____________________________________________________________ 56
11 Using the Recovery Tool ............................................................................................... 57
11.1 Main Screen _____________________________________________________________________ 57
11.2 Create a backup and restore the machine _____________________________________________ 58
11.3 FAQ ____________________________________________________________________________ 61
12 Troubleshooting ............................................................................................................. 62
12.1 HSR Platform Software Troubleshooting Tools ________________________________________ 62
12.1.1 General 63
12.1.2 Touch 64
12.1.3 Odometer 65
12.1.4 OPOS 66
12.1.5 Bezel LED 69
12.1.6 Test 70
NCR Orderman Columbus800 User Guide V01.00 General information
Orderman GmbH (Part of NCR Corporation) 5
1 General information
This manual applies to NCR Orderman Columbus800 Point of Sale Terminal. The Columbus800
POS is available as a 12” (Model number P1235) and 15” (Model number P1535) Version, this
manual applies to both versions.
1.1 Warranty
All warranty claims must be addressed to your local Orderman contractual partners.
1.2 Serial Number and Labeling
The labeling provides information on certifications, standards, product descriptions and
manufacturer specifications. The serial number is used to uniquely identify the unit. You will find the
serial number on the backside of the housing.
Fig. 1: Serial and Product number Columbus800
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1.3 Safety notices
1.3.1 Explanation of symbols
Icons and signal words indicate the degree of danger that will result, unless actions to reduce
damage are taken.
Caution
Caution means that minor property damage can occur. Caution is highlighted by
horizontal lines above and below the text.
Warning
Warning means that minor personal injury or serious damage to property can occur.
Warnings are highlighted by horizontal lines above and below the text.
Danger
Danger means that serious personal injury can occur.
In particularly serious cases, there is danger to life. Danger is highlighted by horizontal
lines above and below the text.
Notes
Notes are indicated in the text by the adjoining icon. Notes contain important
information in cases in which there are no imminent dangers for personnel or
equipment. Notes are highlighted by horizontal lines above and below the text.
Tips
Tips describe non-binding recommendations. Tips are highlighted by horizontal lines
above and below the text.
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1.3.2 Safety Requirements
The NCR Orderman Columbus800 POS conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements
(B005-0000-1589).
Warning
The on/off switch is a logic switch only. The AC line voltage primaries are live at all
times when the power cord is connected. Therefore, disconnect the AC power cord
before opening the unit to install features or service this terminal
Lithium Battery Warning
Danger of explosion if battery is incorrectly replaced. Replace only with
the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.
Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.
Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase voltage not
exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the appropriate safety
agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by
NCR Corporation.
Warning
DO NOT connect or disconnect the transaction printer while the terminal
is connected to AC power. This can result in system or printer damage.
DO NOT connect or disconnect any serial peripherals while the terminal
is connected to AC power. This can result in system or printer damage.
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Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric
current to reduce the risk of electric shock. This product is equipped with an electric cord having an
equipment-grounding conductor and a grounding plug. The plug must be plugged into a matching
outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do
not modify the plug provided – if it will not fit the outlet, have the proper outlet installed bya qualified
electrician. Improper connection of the equipment-grounding conductor can result in a risk of electric
shock.
The conductor with insulation having an outer surface that is green with or without yellow stripes is
the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the equipmentgrounding conductor to a live terminal. Check with a qualified electrician or service personnel if the
grounding instructions are not completely understood, or if you are in doubt as to whether the
product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-polereceptacles that
accept the product’s plug. Repair or replace damaged or worn cords immediately.
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2 NCR Orderman Columbus800
2.1 Introduction
Fig. 2: Columbus800 Introduction
The NCR Orderman Columbus800 is a Point-of-Sale (POS) teriminal designed for the restaurant
and foodservice environment. The terminal utilizes a next generation Intel® Celeron™ Processor
N3160 (Quad core, 2.24 GHz). The highly efficient processor offers great performance, but with
lower power consumption for a more reliable design. The POS terminal is available with a 15-inch or
12-inch display with a projected capacitive (PCap) touch screen.
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2.2 Features and Benefits
Features
Benefits
Intel® Celeron™ Processor N3160
(Quad core, 2.24 GHz).
Fast performance, powerful quad-core and very
low power. Long life cycle commitment from Intel.
Quad-Core Technology
Integrates four complete execution cores in a
single processor providing advancements in
simultaneous computing.
NCR Countertop Enclosure
Fully integrated, low-profile, water, and tamper
resistant housing for high functional retail
interaction.
CableLock™ System
Cable management system that uses a cable
strap to secure cable connections for better
reliability.
15” XGA (1024x768) LED LCD
Primary Display or
12” XGA (1024x768) LED LCD
Primary Display.
Energy efficient and long life LED display.
Excellent brightness, contrast, and color depth.
Enables the proper display of high-quality
graphics to ease use and decrease training time
for retail employees or to directly engage the
consumer.
Software–adjustable Brightness and
Contrast Control for Main Display
Better display characteristics for user as well as
significantly increased bulb life for main display.
Integrated projected capacitive
screen controller
Flat front, zero bezel modern design. Capacitive
screen offers greater durability and display clarity
with full multi-touch support.
SATA Flash Storage SSD Options
Large capacity 40GB solid-state drive (SSD) 2.5”
flash drive. Additional capacities may be
available. No moving parts for increased uptime
and better reliability.
Integrated Stereo, Speakers
Provides high-quality feedback for user
interaction.
System Management features
Supports ACPI, SMBIOS, DMI, SNMP, WfM, and
PXE. Also supports metering, remote desktop,
remote execution, BIOS update, system inventory
and asset management.
Recovery Tool
Supports password secure image capture and
restore with easy one button interface.
1 PCI Express Minicard connector
(half height)
Provides expansion slots typically for integrated
wireless card.
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Features
Benefits
5 Serial Ports (3xRJ12 powered @
12v, 2xRJ45 powered @12v or 5v)
Provides data I/O with any USB peripheral. Fast
data rates with USB.
Note: Low Speed only USB devices (1.5 Mbit/s)
are currently not supported.
1 Powered USB 12 V Port
Provides 12V power and data I/O with any USB
peripheral and can be used as a standard USB
2.0 port.. See for www.poweredusb.org for more
information.
1 Dedicated Cash Drawer Ports
(RJ12, 24V)
Provides port for direct drive cash drawers (12
volt or 24v dual cashdrawer support via Y cable).
1 HDMI Port
Provides port for second display (digital or
analog). Cable available to DVI.
1 Display Port
Provides port for third display (digital).
Retail Hardened Design
The retail hardened design offers a spill resistant,
high impact enclosure that is built to withstand
tough in-store conditions with continuous
operation. The fanless configuration increases
reliability by preventing forced air through the unit,
thereby reducing contaminants in the system. The
Columbus800 is configured as a silent, thin-client,
fanless, solid-state terminal for maximum
reliability.
Variable Position Tilt-Stand
with Power Supply
The tilt-stand provides variable tilt positions that
are secured without need for pins or locking
knobs.
The dual-friction hinge allows for continuous,
smooth rotation throughout the tilt angle. The
stand includes a CableLock™ system to prevent
accidental disconnect or tampering. It also offers
through counter cable routing, which hides all
cabling from view. With the power supply located
in the base as standard, thermal dissipation of the
power supply is isolated and away from the touch
head motherboard electronics, which increases
reliability of the terminal.
The power supply is also field serviceable. For
powered USB 24V option (additional expansion
card), the larger power supply is external.
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2.3 Mounting Configurations
Fig. 3: Columbus800 Mounting Configurations
P-Series Stand
Wall Mount
(with Extension / without Extension)
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2.4 Customer Display Options
Fig. 4: Columbus800 Display Options
Integrated 2x20
Customer Display
2x20 Customer Display
on P-Series Stand
XD10 Customer Display
on P-Series Stand
2x20 Customer Display
2x20 Customer Display
Arm Extension Mount,
P-Series Stand
Customer Display
Arm Extension Mount,
P-Series Stand
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2.5 Right Side Features (Port A)
Fig. 5: Columbus800 Port A Features
2.6 Left Sidecar Features (Port B)
Fig. 6: Columbus800 Port B Features
SPI 3 Track Encrypted MSR
2in1 Waiter Lock
Biometrics with Bottom Blank
Biometrics with 2D Scanner
Biometrics with Top Blank
No Sidecar
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2.7 Specifications
Features
Benefits
Processor
Intel® Celeron™ Processor N3160 (Quad core, 2.24 GHz)
Chipset
Intel® Braswell SoC
Memory
4GB standard up to 8GB DDR3-1600 SDRAM SO-DIMM
Storage Media
40GB up to 120GB 2.5" SSD
Operating System
Supports any of the following:
• Windows Embedded POSReady 7 (32 bit)
• Windows Embedded POSReady 7(64 bit)
Operator Display
15-inch XGA (1024 x 768), LED LCD, PCap Touch or
12-inch XGA (1024 x 768), LED LCD, PCap Touch
Network
Auto–selecting 10/100/1000 Base - T Ethernet using TCP/IP
Enclosure
Polycarbonate/ABS impact resistant, High Strength Blend, Environmentally
Sealed
Camera
High Speed USB 2.0, 1920 x 1080 FHD (2.0M) (optional)
Mini PC Wireless
Dual-Stream, Dual Band 802.11 a/g/n 2x2 and 2.4/5 GHz (optional)
Serial Port
• (3) RJ12, 12V
• (2) RJ45, 12V or 5V
USB Port
• (4) Standard USB 3.0, 5V
• (1) USB + Powered USB, 12V
Note: This product does not support low speed USB devices
(1.5Mbit/s). NCR recommends using Full, High, and
SuperSpeed USB devices to avoid a possible coexistence
problem with higher speed peripherals in electrically noisy
environments not following the NCR Workstation and
Peripherals AC Wiring Guide (BSTO-2115-53). None of
NCR’s current peripherals are low speed USB.
Ethernet
8-pin RJ45 Realtek 10/100/GbE
PCI Express
(1) PCI Express Minicard Connector
Cash Drawer Port
(2) 12 V or 24 V Dual Cash Drawer Support
Note: A Y Cable is required when connecting to any 12 V
cash drawer or to dual cash drawers.
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Features
Specifications
HDMI Port
(1) HDMI Port
Display Port
(1) Display Port
Power Supply
• 19 V, 90 W Power Supply option
• 24 V, 150 W Power Supply option
Supported Power
Cords
• USA Power Cord, 90W
• USA Power Cord, 150W
• Europe Power Cord, 90W
• Europe Power Cord, 150W
• China Power Cord, 90W
Dimensions
(Countertop
envelope through
tilt angle)
15-inch Display (no MSR or Sidecar, with P-Series Stand)
12” L x 15” W x 15.5” H,
30.4 cm L x 38.1 cm W x 38.4 cm H
without P-Series Stand
12” L x 15” W x 2.9” H,
30.4 cm L x 38.1 cm W x 7.4 cm H
12-inch Display (no MSR or Sidecar), with P-Series Stand
10” L x 12” W x 14” H,
27.0 cm L x 32.2 cm W x 35.7 cm H
without P-Series Stand
10” L x 12” W x 2.8” H,
27.0 cm L x 32.2 cm W x7.3 cm H
Base Dimensions
(L x W)
(P-Series Stand)
229 mm x 235 mm (9 in. x 9.25 in.)
Tilt Angle
3° to 111° from vertical
Terminal Weight
15-inch Display
7.50 kg (15 lbs) – with P-Series Stand
Note: Varies by configuration.
12-inch Display
6.80 kg (13.6 lbs) – with P-Series Stand
Note: Varies by configuration.
Operating
Temperature
0°C – 40°C (32°F – 104°F)
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Features
Specifications
Storage
Temperature
0°C – 45°C (32°F – 113°F )
Note: Must be in original packaging material in a humidity
and temperature controlled environment.
Humidity
5% to 85%, non–condensing
Environmental
Compliance
RoHs, WEEE
EMI Certifications
FCC Class A, CE, C-Tick
Safety
Certifications
TUV, CB Scheme
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3 Operator Controls
3.1 Power Switch
The Power Switch is located behind the Cable Cover.
Fig. 7: Columbus800 Power Switch
3.2 Power LED
Fig. 8: Columbus800 Power LED
The Front Panel Power LED has multiple functions as defined below.
Color
Description
Black
System OFF or NO Power
Blue
System ON
Yellow
System in Sleep Mode
Green (1 sec.)
Successful MSR swipe or Biometric read
Red (1 sec.)
Unsuccessful MSR swipe or Biometric read
Power LED
Power Switch
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3.3 Label Locations
Fig. 9: Columbus800 Labels
Serial Number Label
Model Number Label
Certification Label
COA Label
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4 Hardware Installation
Installation Restrictions
Install the NCR Orderman Columbus800 POS near an electrical outlet that is easily accessible. Use
the power cord as a power disconnect device.
- Do not permit any object to rest on the power cord. Do not locate the NCR Orderman
Columbus800 POS where the power cord can be walked on.
- Use a grounding strap or touch a grounded metal object to discharge any static electricity
from your Body before servicing the NCR Orderman Columbus800 POS.
This unit contains hazardous voltages and should only be serviced by qualified service
personnel.
Do not connect or disconnect the transaction printer while the terminal is in. This can
result in system or printer damage.
4.1 Installation Notes
Cable Restraint
The Columbus800 includes a cable management system with cable strap to prevent accidental
disconnects and tampering. The strap is opened, peripheral connections are made, the strap is
closed, and then cables are then routed thorough the slot in the base.
Footprint
An area of no less than 18” inches square is necessary to properly install a Columbus800 unit with
MSR and side module. This will accommodate the unit as well as its associated mounting hardware.
For customer display attached, see user guide for specific dimensions.
Power
For tilt stand option, the Columbus800 has an integrated 90 watt power supply rated for 110V and
240V (Auto-sensing), 50Hz or 60Hz located in the base. With the powered USB 24V option, the
power supply is a 150W external power brick with for 110V and 240V (autosensing), 50Hz or 60Hz.
Source power is drawn from a regular AC wall outlet. The electronics are “universal” – that is, they
will function when connected to standard wall outlets of most nationalities around the world. For use
in locales other than North America, special wall outlet adapters or cables will be required. For
international configurations of the Columbus800, typically the country specific power cord is ordered
separately.
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Moisture
The Columbus800 units should not be installed in areas where they might be exposed to direct
water spray. Columbus800 units are not meant for outdoor installation.
Touch Screen Cleaning
Any standard glass cleaner that is not ammonia based or water can be used to clean the
touchscreen. Always spray the glass cleaner on the cloth or towel and then clean the touchscreen to
prevent cleaner from running down the glass and gathering on the front bezel.
Magnetic Strip Reader (MSR) Cleaning
Periodically, the MSR may need to be cleaned depending on usage. Pre-saturated MSR cleaning
cards can be ordered from NCR (50/box) using part number 1666-K024. Otherwise, wrap a card
with a saturated paper towel of glass cleaner and swipe gently to clean reader head.
Biometric Cleaning
Periodically, the biometric reader may need to be cleaned depending on usage. For this optical
reader, it is recommended to apply the sticky side of a piece of adhesive cellophane tape to the
window, and then peel it away. This works best and avoids chemicals which may damage the
material. An alternative is to use any type of household cleaner, such as Formula 409, Fantastic,
Windex, etc. Use a soft rag, cotton swab, or something non-abrasive to gently clean the reader
surface. Do not use alcohol based cleaners. Always spray the cleaner on the rag or swab first to
avoid liquid pooling around the reader. Remove the excess liquid. Do not to use chlorine based
cleaners, such as Clorox bleach, non-chlorine bleach, or chlorine based bathroom / mildew cleaners.
Also, do not use solvents such as acetone, MEK, TCE, paint thinner, or turpentine. The power
should be removed from the terminal prior to cleaning.
Hardware Platform Drivers
The Columbus800 utilizes the new NCR GEN3 drivers set. GEN3 drivers are available on
http://www5.ncr.com/support/
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4.2 Ergonomic Workplace
The NCR Orderman Columbus800 POS has a high brightness LCD with an anti-glare screen but for
best results please observe the following when considering the terminal workplace.
Avoid direct glaring and reflective glaring light. Locate the terminal in a
controlled luminance surrounding. When installed next to windows orient
the terminal so it does not reflect the outside light.
If possible, avoid reflective glaring caused by electric light sources.
Position the terminal for ideal viewing angles.
Fig. 10: Ergonomics
4.3 Installing the Terminal
The terminal can be mounted using a variety of mounts.
P-Series Stand
Wall Mount
This chapter explains how to perform an "Out-of-box" installation of an NCR Orderman
Columbus800 POS configured with the P-Series Stand and how to connect optional peripheral
devices. For installation procedures for the other mounting options see their associated kit
instructions. The NCR Orderman Columbus800 POS comes fully assembled and ready to use. All
that is required toinstall is connect the AC Power Cord, LAN Cable, and peripheral device cables.
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4.4 Installing the Power Supply
The NCR Orderman Columbus800 terminal receives power from an external 19V or 24V power
supply.
The NCR Orderman Columbus800 terminal requires the NCR 19V or 24V power
supply that is shipped with the terminal. Use of other power supply may cause
damage to the unit. Do not connect or disconnect the 19V or 24V Power Cable from
the terminal with the AC Power Cord still connected to an AC outlet.
1. Unpack the terminal in the desired location.
2. Pivot the display toward the back.
Fig. 11: Display Pivot
3. Remove the Upper Stand Cover by pivoting it away from the stand. The cover has a simple
snap fit connection at the top.
Fig. 12: Remove Upper Stand Cover
Upper Stand Cover
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4. Loosen the Thumbscrew that secures the Base Cover
Fig. 13: Loose Thumbscrew
5. Slide the Base Cover toward the front slightly to disengage it from the Base.
Fig. 14: Slide Base Cover
6. Route the AC Power Cord up thru the base of the stand.
Thumbscrew
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Fig. 15: Route Power Cord
7. Attach the Power Cord to the Power Brick.
Fig. 16: Attach Power Cord
8. Install the Power Brick in the Base.
Fig. 17: Power Brick in Base
AC Power Cord
AC Power Cord
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9. Open the CableLock™ Cover (Thumbscrew).
Fig. 18: Open CableLock
TM
10. Secure the excess power cables with a cable tie and route the cables behind the CableLock
Cover.
Fig. 19: Route Cables
11. Close the CableLock™ Cover and secure it with the Thumbscrew.
12. Reinstall the Base Cover.
CableLock
TM
Cover
Thumbscrew
CableLock
TM
Cover
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4.5 Connecting the Peripheral Cables
1. Loosen the screw on the Terminal Cable Cover. To open, press on the indentations in the
Cable Cover to unlatch the cover and then pivot the cover open.
Fig. 20: Open Cable Cover
2. Connect the peripheral cables to I/O Panel.
Fig. 21: I/O Panel
Screw
Press here
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4.6 Cable Routing
Cables are routed out the opening in the Cable Cover and down through the P-Series Stand.
1. Pivot the display toward the back.
Fig. 22: Pivot display
2. Remove the Upper Stand Cover by pivoting it away from the stand. The cover has a simple
snap fit connection at the top.
Fig. 23: Remove Upper Stand Cover
Upper Stand Cover
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3. Open the CableLock™ Cover (Thumbscrew).
Fig. 24: Open CableLock
TM
4. Route the cables down through the opening in the base of the stand.
Fig. 25: Route Cables
5. Close the CableLock™ Cover and secure it with the Thumbscrew.
6. Replace the Upper Stand Cover.
CableLock
TM
Cover
Thumbscrew
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4.7 Installing a Cash Drawer
The Cash Drawer can be connected to the Cash Drawer connector or to the transaction printer.
Fig. 26: Cash Drawer Connection
Cash Drawer
Cash Drawer Connector
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4.8 Connecting AC Power
1. Connect the Power Supply cable to the DC Power connector on the terminal.
2. Connect the AC Power Cord to the Power Supply and to an AC outlet.
Power Supply Bracket
An optional power supply bracket is available to mount the power supply on a verticalsurface or
under a table top.
Fig. 27: Power Supply Bracket
Disconnecting the Power Cable
The Power Cable connector locks into position when connected to the terminal and cannot be
removed by simply pulling on the cable. To remove it you must slide the outside housing out from
the terminal to unlock it and then pull it out of the terminal connector.
4.9 Connecting to a Network
Most business configurations requires you to connect your Columbus800 system to a
network.Connecting to a network enables you to communicate with other systems and devices also
on the network, and depending on your business' configuration, may allow you to connect to the
Internet.
To connect the NCR Orderman Columbus800 terminal to a network, plug the 10/100/1000 Ethernet
cable into the port labeled NETWORK on the bottom panel. The other end of the 10/100/1000
Ethernet cable should be connected into your network switch.
Note: You may need to consult with your business' IT (information technology)
representative to determine whether you have a network connection available,
and to locate the network switch to connect to your Columbus800.
Wall Mount Power Supply Bracket
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4.10 Starting Up the Columbus800
In order to run your operating system and access your software and data, you must start up the
Columbus800 platform. To start up the Columbus800, complete the following step:
Simply plug the power cord into an electrical outlet. The system
automatically turns on once plugged into the outlet.
Note: Depending on your installed operating system and your selected settings, your
system will vary in the amount of time it takes to boot up.
4.11 Using External Connectors
In order to use the Columbus800 system to run your business' software, you can set up several
peripheral components. The Columbus800 is compatible with standard PC equipment, including a
USB mouse, USB keyboard, printer, speakers, network connectivity, as well as any other devices
that can be supported by your operating system.
Fig. 28: I/O Panel
4.11.1 RJ12 Serial Port
Pin Diagram
Pin
Signal Name
1
POWER / RTS
2
GND 3 TX 4 RX 5 GND
6
CTS
*FRONT VIEW
*Front view looking into the connector
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Typical RJ12 to DB9M Adapter Kits
To connect a peripheral device that requires DB9M to the device from NCR POS terminal serial
RJ12 connector, order the following items below. These kits are applicable to pin pads and
scanners.
RJ12 to DB9M Adapter Kits
1639-K159
DB9M to RJ12 Adaptor (CN100381)
1639-K072
6 ft RJ12 cable (CB10548)
RJ12 – RS232 DB25 Printer Cable
Signal
Pin# RJ12
Pin# DB25
Signal
CTS
6 → 4
RTS
GND
5 → 7
GND
RX
4 → 2
TX
TX
3 → 3
RX
GND
2 → 7
GND
RTS
1 → 5
CTS
1 6
RJ12
1 13
14 25
DB25
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RJ12 – RS232 DB9 Printer Cable
Signal
Pin# RJ12
Pin# DB9
Signal
CTS
6 → 7
RTS
GND
5 → 5
GND
RX
4 → 3
TX
TX
3 → 2
RX
GND
2 → 5
GND
RTS
1 → 8
CTS
1 6
RJ12
DB9
5
1
6
9
4.11.2 RJ45 Serial Port
The port has a shunt to select between +12V, +5V, or normal RI functionality. The default will be
+12V. Maximum power capability is 1A from this port. The power output from this port is protected
by a self-healing fuse.
Pin Diagram
Pin
Signal Name
1
DSR
2
DCD
3
DTR/5V
4
GND
5
RXD
6
TXD
7
CTS
8
RTS/12V
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RJ45 Adapter Kits
To connect a peripheral device that requires DB9 or DB25 to the device from NCR POS terminal
serial RJ45 connector, order the following items below:
RJ15 Adapter Kits
1639-K332
RJ45 to DB25 Adapter Cable 1.85m
1639-K333
RJ45 to DB9 Adapter Cable 1.85m
RJ45 – RS232 DB25 Printer Cable
Signal
Pin# RJ45
Pin# DB25
Signal
CTS
7 → 4
RTS
GND
4 → 7
GND
RX
5 → 2
TX
TX
6 → 3
RX
RTS
8 → 5
CTS
1 8
RJ45
1 13
14 25
DB25
RJ45 – RS232 DB9 Printer Cable
Signal
Pin# RJ45
Pin# DB25
Signal
CTS
7 → 7
RTS
GND
4 → 5
GND
RX
5 → 3
TX
TX
6 → 2
RX
RTS
8 → 8
CTS
1 8
RJ45
DB9
5
1
6
9
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4.11.3 USB 3.0 Compliant Ports
The 7761 Motherboard provides 4 USB 3.0 compliant ports. Each USB port is capable of supplying
5V at 900mA max.
Pin Diagram
Pin
Signal Name
1
VBUS
2
D- 3 D+ 4 GND
5
StdA_SSRX-
6
StdA_SSRX+
7
GND_DRAIN
8
StdA_SSTX-
9
StdA_SSTX+
Shell
Shield
4.11.4 Cash Drawer Kick Out (CDKO) Port
A single 6-position RJ12 connector (Molex 44248-0065 or NCR approved equivalent) is used.
Pin Diagram
Pin
Signal Name
1
LOGIC GND
2
SOLENOID A
3
OPEN/CLOSE STATUS
4
+24V
5
SOLENOID B
6
POWER GND
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4.12 Comports assignment of the different Options
The following options will use virtual comports for access (except the integrated Customer Display
that uses a physical comport, see table below).
Comport assignments
2in1 Waiter Lock
Com 10
2x20 Customer Display Integrated
Com 6
(PHYSICAL)
2x20 Customer Display (attached to P-Series Stand)
Com 9
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5 Out-Of-Box Powering Up
1. After installing the terminal, power up the system by pressing the Power Switch, which is
located behind the Cable Cover.
Fig. 29: Powering Up
The system installs the system devices, system settings, and then reboots to continue
setup. Complete the System Setup. This varies from OS to OS but the following is typical.
2. The initial setup procedures are performed.
Starting Windows
Preparing the computer for first time.
Checking video performance
3. At the prompts select the Country or region, Time and currency, and Keyboard Layout.
Click Next.
4. Enter a Computer Name. Click Next.
5. Accept the License Terms. Click Next.
6. Set the Time Zone, Date, and Time. Click Next.
5.1 Administrator Login
The Columbus800 terminal will automatically log you in as a user with the following credentials:
Username: User01
Password: User01
Power Switch
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6 Airflow Requirements
Do not block the air vents on the terminal or peripherals. These vents are necessary for cooling.
Fig. 30: Airflow
Warning
Do not place the terminal in an enclosed area where sufficient ventilation is not
available. Leave at least 100 mm (4 inches) of clearance from air vents. When the
terminal is wall-mounted, the rear cover must have at lease 6 mm (0.25 in.) clearance
from the wall. The mounting mechanism must not block the vent holes on the rear
cover.
Air Vents
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7 Electrical Requirements
The terminal's power supply can supply 90 Watts or 150 Watts and provides power to the terminal
and its powered peripherals.
Power Supply
Range
Input Current Max.
90 Watts
LOW (115)
1.5 A
HIGH (230)
0.8 A
150 Watts
LOW (115)
2.2 A
HIGH (230)
1.2 A
Warning
Locate the power supply away from other electrical equipment, away from heat
sources, away from possible liquid spills, and where there is adequate clearance for
cooling.
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8 Installing Wall Mount with Expansion
This kit provides a wall mount for the NCR Orderman Columbus800 POS with the Expansion
module.
Fig. 31: Wall Mount Expansion
8.1 Installation Procedure
1. Secure the VESA Mount (with UP arrow pointing up) to the vertical surface using lag screws
(4). Make sure you install the screws into the studs or that you use hardware of similar
strength. Use the bracket as a template to mark the location of the holes or use the
dimensions shown below.
Fig. 32: VESA Mount
Power Supply Bracket
497-0506970
VESA Mount
497-0502264
Screw, M4 x 10mm, Philips, PH, Washer
006-0654018
Wall Mount
497-0502263
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2. Remove the Expansion Module from the terminal.
Loosen the screws (2).
Pivot the bottom end of the module up and then remove the extensions
on the top end from the slots in the rear cabinet.
Fig. 33: Remove Expansion Module
3. Install the Wall Mount Bracket (with the thumbscrew facing up) onto the Expansion Module
with the supplied screws (3).
Fig. 34: Wall Mount Bracket
4. Reinstall the Expansion Module onto the terminal.
Screws
Expansion Module Extensions
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5. Hang the terminal on the VESA Mount.
Insert the mushroom studs on the Wall Mount into the elongated slots on
the VESA Mount.
Slide the terminal down to lock the brackets together.
Secure the brackets with the thumbscrew.
Fig. 35: Hang on VESA Mount
8.2 Power Supply Bracket
Fig. 36: Power Supply Bracket
1. Attach the Power Supply Bracket beside the VESA Mount.
a. Loosen the screws (2) of the VESA Mount.
b. Hook the Power Supply Bracket over the screws. Retighten the
screws.
Note: To install the Power Supply Bracket independently from the VESA Mount, refer
to the dimensions or use the bracket as a template to mark the location of the
holes.
Thumbscrew
Wall Side of Bracket
Power Supply Bracket
497-0506970
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Fig. 37: Attach Power Supply Bracket
2. Insert the power supply into the bracket (AC Connector on top).
Fig. 38: Insert Power Supply
Screws
AC Connector
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3. Replace the front cover of the bracket.
Fig. 39: Replace Front Cover
4. Secure the bracket with the thumbscrew and the AC Power Cord with a cable tie.
Thumbscrew
Secure with Cable Tie
AC Power Cord
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9 Installing Wall Mount with no Expansion
This kit provides a wall mount for the NCR Orderman Columbus800 POS with no expansion module.
Fig. 40: Installing without Expansion
9.1 Installation Procedure
1. Secure the VESA Mount (with UP arrow pointing up) to the vertical surface using lag screws
(4). Make sure you install the screws into the studs or that you use hardware of similar
strength. Use the bracket as a template to mark the location of the holes or use the
dimensions shown below.
Fig. 41: VESA Mount
Power Supply Bracket
497-0506970
VESA Mount
497-0502264
Screw, M4x8 Philips,
PH, SEMS 006-8617796
Wall Mount Bracket
497-0502979
Wall Mount Spacer
497-0504848
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2. Install the Wall Mount Spacer and Wall Mount Bracket (with thumbscrew facing up) onto the
back of the terminal with the supplied screws (8).
Fig. 42: Install Spacer
3. Hang the terminal on the VESA Mount.
Insert the mushroom studs on the Wall Mount into the elongated slots on
the
VESA Mount.
Slide the terminal down to lock the brackets together.
Secure the brackets with the thumbscrew.
Fig. 43: Hang on VESA Mount
Thumbscrew
Wall Side of Bracket
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9.2 Power Supply Bracket
Fig. 44: Power Supply Bracket
1. Attach the Power Supply Bracket beside the VESA Mount.
Loosen the screws (2) of the VESA Mount.
Hook the Power Supply Bracket over the screws. Retighten the screws.
Note: To install the Power Supply Bracket independently from the VESA Mount, refer
to the dimensions or use the bracket as a template to mark the location of the
holes.
2. Insert the power supply into the bracket (AC Connector on top).
Fig. 45: Insert Power Supply
Power Supply Bracket
497-0506970
AC Connector
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3. Replace the front cover of the bracket.
Fig. 46: Replace Front Cover
4. Secure the bracket with the thumbscrew and the AC Power Cord with a cable tie.
Thumbscrew
Secure with Cable Tie
AC Power Cord
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10 Dimensions
Terminal with MSR and No Sidecar
Fig. 47: Dimensions with MSR, no Sidecar
Terminal with 2in1 Waiterlock and No Sidecar
Fig. 48: Dimensions with 2in1 Waiterlock, no Sidecar
12“ 337 mm (13.2 in.)
15“ 396 mm (15.6 in.)
12“ 321 mm (12.6 in.)
15“ 378 mm (14.9 in.)
12“ 269 mm (10.6 in.)
15“ 304 mm (12 in.)
12“ 362 mm (14.3 in.)
15“ 419 mm (16.5 in.)
12“ 269 mm (10.6 in.)
15“ 304 mm (12 in.)
12“ 321 mm (12.6 in.)
15“ 378 mm (14.9 in.)
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Terminal with MSR and Sidecar
Fig. 49: Dimensions with MST and Sidecar
Terminal with 2in1 Waiterlock and Sidecar
Fig. 50: Dimensions with 2in1 Waiterlock and Sidecar
12“ 377 mm (14.9 in.)
15“ 437 mm (17.2 in.)
12“ 321 mm (12.6 in.)
15“ 378 mm (14.9 in.)
12“ 269 mm (10.6 in.)
15“ 304 mm (12 in.)
12“ 269 mm (10.6 in.)
15“ 304 mm (12 in.)
12“ 321 mm (12.6 in.)
15“ 378 mm (14.9 in.)
12“ 403 mm (15.9 in.)
15“ 460mm (18.1 in.)
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Terminal on the P-Series Stand
Fig. 51: Dimensions on P-Series Stand
LCD Customer Display on the P-Series Stand
Fig. 52: Dimensions with LCD Customer Display on P-Series Stand
12“ 377 mm (14.9 in.)
15“ 437 mm (17.2 in.)
12“ 357 mm (14 in.)
15“ 375 mm (14.7 in.)
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XD10 LCD Customer Display on the P-Series Stand
Fig. 53: Dimensions with XD10 Display on P-Series Stand
LCD Customer Display on the Extension Arm
Fig. 54: Dimensions LCD Customer Display with Extension Arm
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XD10 LCD Customer Display on the Extension Arm
Fig. 55: Dimensions XD10 Display with Extension Arm
Wall Mount Dimensions
Fig. 56: Dimensions Wall Mount
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10.1 Mounting Height
The mounting height of the terminal should be appropriate for the majority of users. Based on the
recommendation of the ADA (America Disability Association), It is recommended that the system is
approximately 1220 mm (48 in.) from the floor to the center of the display when the user is in the
standing position.
Fig. 57: Mounting Height
10.2 Power Supply Dimensions
Fig. 58: Dimensions Power Supply
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10.3 Power Supply Bracket
Fig. 59: Dimensions Power Supply Bracket
Screws
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11 Using the Recovery Tool
11.1 Main Screen
The Access to the Recovery Tool is password protected.
Password: Recovery1234 (Password is case sensitive)
After the Columbus Recovery Tool is loaded you will see the main screen where you can select and
start the different functions via a touch on the specific button.
Fig. 60: Recovery Tool Main Screen
1
1. Check and Repair Disk – By pushing this button the system starts to run checkdisk.
Checkdisk will check the consistency of the SSD and also the Windows filesystem. It can
happen that Windows itself will create a failure in the Windows filesystem and that Windows
will not start. Checkdisk will analyze this failure and fix this failure in the most cases.
2. Save or Load Image –This opens the dialog screen for the Backup and the Recovery
function.
3. Change Settings – Via a touch on this button the screen for changing the settings opens.
The following parameters can be modified:
Set and change Password to enter the recovery tool
Setup the Networking Settings – Default network share name and Login
4. Shutdown or Reboot – Opens the shutdown and reboot screen
5. System Information Box – Shows system Information
1 2 3 4 5
2
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11.2 Create a backup and restore the machine
To start the backup/ recovery process click on the “Save or Load Image” [2] button. Now please
select the location where the image should be stored by touching the button with the arrow how
points to the storage destination - Network, Local Drive or USB.
Note: Windows 7 image requires a minimum of 4 GB space available on the network,
Local Drive, or USB drive. POSReady requires a minimum of 2 GB. Please
make sure enough space available on the storage media. Image sizes will vary
depending on applications loaded and database size.
If you would like to restore your systems press the button which points to the Columbus terminal.
When the button is grey it means it is inactive – in this case no network is connected to the
Columbus terminal.
Fig. 61: Recovery Tool Backup and Restore
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On the next screen you can select between three image levels that is also a recommendation how
the backup strategy should be.
1. Original factory image – this is the backup of the original preinstalled Windows7 POS
image.
2. Site image – after the dealer has installed and setup the whole machine for a site, it is
recommended to do backup of this configuration to go back to the delivery status of the
installation.
3. User image – this image level should be used to do a regular backup.
Fig. 62: Recovery Tool save Image
1 2 3
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In the case that you have selected to load an image back to the Columbus terminal the screen below
will appear.
1. Original factory image – this will load the original factory image which was preinstalled by
Orderman.
2. Site image – this will load the site image. The box is grey because no site image is stored
on this storage media.
3. User image – this will load the user image. The box is grey because no user image is
stored on this storage media.
Note: If you set the machine back to a previous image, all the information in the
current productive / working image in the SSD is lost!
Fig. 63: Recovery Tool load Image
1 2 3
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11.3 FAQ
What happens with the windows licence?
The Windows license is not affected when you capture and restore an image. The operating system
license is linked to the machine itself and will never change. Orderman has a specific OS license as
a Microsoft OEM Gold partner.This license will only work on the Columbus terminal and it can be
used between different Columbus terminals to restore machines (Win7 POS).
What happens with the POS Software licence?
There a various posibilities to protect the POS Application e.g. Dongle, Serial Number, via
DatabaseThe Orderman Recovery Tool doesn´t have an influence how the POS Application is
protected.
Note: If you set the machine back to a previous image, all the information in the
current productive / working image in the SSD is lost!
Do you have to do it every day?
The recovery tool provides a snap shot of the entire system and is not an ongoing data security tool
in the background when the system is in productive mode. Daily backup can be done in the
productive system via Ntbackup or the Windows7 backup utility. A shortcut is on both systems on
the Desktop, when the dealer bought the Windows operating system via Orderman. An automatic
backup is not possible with the Columbus Recovery Tool.
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12 Troubleshooting
12.1 HSR Platform Software Troubleshooting Tools
The P–Series POS has pre–installed software support features that can be accessed by the user to
customize the operation of hardware peripherals, retrieve useful information about the P–Series
POS, and troubleshoot common setup and configuration issues.
To access the software support tools:
Select Start → Control Panel →Radiant Hardware Settings
Fig. 64: Radiant Hardware Settings
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12.1.1 General
The General tab allows the user to obtain critical information about the P-Series POS they are
working with. This information is useful when contacting support regarding issues that the user may
be experiencing.
Fig. 65: General Tab
Adjusting the Primary Display Brightness
There are two acceptable methods for adjusting the primary display brightness.
The preferred method is to use the Backlight Control section within the
General tab. Select Adjust Brightness and use the adjustment slider to
set the brightness to the desired level. Backlight levels will remain
persistent through reboots and power cycles. Backlight levels are stored
within the Windows registry, and will be reset if the terminal is reimaged.
Note: The Adjust Brightness button is only seen when running the applet as a user
without Administrator privileges.
The primary backlight can be adjusted in the Power Options settings
found in the Windows™ Control Panel.
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12.1.2 Touch
The Touch tab allows the user to calibrate resistive and surface capacitive touchscreens.
Press Calibrate Touch Screen to start the calibration process. The
application thenprompts you to press a series of touch points on the
primary touch screen.
Note: Touch calibration is not required for projected capacitive touch panels.
Fig. 66: Touch Tab
Fine Tuning Touch Settings (Resistive Only):
There are other various settings for customizing the behavior of the resistive touch panel. The
following behaviors can be customized.
Double Click
Click and Drag
Right Click
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12.1.3 Odometer
The P–Series POS contains on–board odometers in non–volatile memory that capture vital health
and usage statistics of system components, which are used to help prevent system failures. This
data can only be cleared by our support facility, and will not be erased or modified during imaging
operations.
Fig. 67: Odometer Tab
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12.1.4 OPOS
The P–Series POS also comes preconfigured with OPOS drivers for the MSR, line display, and cash
drawers. The OPOS test tab allows the user to test each one of these OPOS drivers. These tests
can be helpful when troubleshooting potential software or hardware related issues.
Fig. 68: OPOSTab
Cash Drawer Test
To perform a cash drawer test, perform the following procedure:
From the OPOS tab, select Cash Drawer. The application displays the
Radiant OPOS
Fig. 69: Cash Drawer Test
From the drop–down menu, select RSDirect.CD1 or RSDirect.CD2.
Select the Open Cashdrawer button. The application displays the state
of thedrawer in the Current Drawer State field.
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Line Display Test
The line display test application can be used to test the customer facing VFD or line display.
To perform a line display test, follow these steps:
From the OPOS tab, select Line Display. The application displays the
LineDisplayTest window.
Fig. 70: Cash Drawer Test
Select one of the following device names from the drop–down menu:
If the line display is built into the display head, select
RSLD.INTEGRATED.
If the NCR USB line display is connected to the terminal, select
RSLD.COM(n), where n is the appropriate COM port number
assigned to the line display device.
After you have selected the correct line display from the drop–down menu,
the application starts the test. The text displayed in the Display Screen lines
should be reflected on the display attached to the P–Series POS terminal.
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MSR Test
Use the MSR test page to test the MSR located directly on the terminal or on the connected
secondary displays. To perform an MSR test, perform the following procedure:
From the OPOS tab, select MSR. The application displays the
MSR OPOS Test window.
Fig. 71: MSR Test
Select one of the following OPOS device name:
If the MSR is located on the side of the primary display, select
RSMsr.
If the MSR is located on a compatible secondary display, select
RSMsr.External.
After the device name has been selected, the test runs and waits for
a swipe on the MSR.
Swipe your MSR test card to see the track data that is returned by the
swipe.
Note: If testing an MSR that is P2PE or end-to-end encrypted, the clear data will be
masked with 0s and the encrypted data will be available in the Encrypted Data
fields.
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12.1.5 Bezel LED
To test the Bezel LED, follow these steps:
Select a color from the color selection drop–down menu.
Select a duration.
Select the Test LED button. The color of the bezel LED should change
to the desired color briefly, and will then return to the default running
state of blue.
Fig. 72: Bezel LED Test
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12.1.6 Test
Use the Test tab to test the remaining hardware devices that cannot be tested from the OPOS test
page.
Fig. 73: Test Tab
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Waiter Lock Test
To perform a Waiter Lock test, follow these steps:
Select the Waiter Lock button.
Select COM10.
Select Open.
After the device is opened, insert a test waiter lock fob on to the Waiter
lock device The Serial Number should be reported on the test
application and the Waiter Lock State should report INSERTED.
Fig. 74: Waiter Lock Test
Remove the fob and the Waiter Lock State should report REMOVED.
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CONTACT
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