NCR 6932-2202-9090, 6932-2302-9090, 6932-2201-9090, 6932-2301-9090 User Manual

User Guide

NCR RealPOS 64-Key (6932) Keyboard

Release 1.0

BCC-0000-5224
Issue A

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.

Email: [e-mail]

Copyright © 2018
By NCR Corporation
Duluth, GA U.S.A.
All Rights Reserved

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and
field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Radio Frequency Interference Statements
Federal Communications Commission (FCC)

This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user will
be required to correct the interference at his own expense.

i

NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user’s authority to operate the equipment.

Canadian Department of Communications

This Class A digital apparatus complies with Canadian ICES-003.

This digital apparatus does not exceed the Class A limits for radio noise emissions from
digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le règlement
sur le brouillage radioélectriques édicté par le ministrère des Communications du
Canada.

ii

Voluntary Control Council For Interference (VCCI)

International Radio Frequency Interference Statement

Warning: This is a Class A product. In a domestic environment this product may

cause radio interference in which case the user may be required to take adequate
measures.

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

iii

Warranty

Transport the product in its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528­8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

For detailed warranty arrangements please consult your contract documents.

iv

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.

Table of Contents

Chapter 1: Product Overview

Introduction 1

Model Numbers 2

Features 2

Extra Ports 2

Keylock 3

Speaker 4

System Status Indicators 4

v

Magnetic Stripe Reader 5

Chapter 2: Hardware Installation

Environmental Conditions 7

Physical Environment 7

Operating Range 7

Storage Range 7

Transit Range 7

Electrical Environment 8

Dimensions 8

Weight 8

Cable Connection 9

Powering up the Workstation 10

Key Tips and Lens Accessories 11

Key Check Sheet 12

Key Lenses 13

Installing the Key Lens 13

Removing the Key Lens 13

Key Tip 14

Installing a Key Tip 14

vi

Removing a Key Tip 14

Chapter 3: Configuration

System Requirements 17

Operating System 17

PS/2 Keyboard and MSR Driver Setup 17

Linux Environment 17

Configuration Access 18

Utility Applications 18

Downloading the Utility Applications 19

NCR Matrix Maker Utility 20

Installing the NCR Matrix Maker Utility 20

Menu Options 22

File 22

Keyboard 22

Diagnostic 26

Using the Matrix Maker Utility 27

Assign Code(s) to a Key using Key Code 29

Updating Keyboard Configuration Using a DAT file 31

Windows Command Line Configuration Utility 32

Windows GUIFirmware Update Utility 33

Windows Command Line Firmware Update Utility 34

Linux Command Line Flash and Configuration Update Utility 35

Keyboard Physical Layout 36

Default Configuration 36

Optional Configuration 36

Key Position Number 37

Unique POS Capabilities 38

32 Programmable POS Keys 38

Numeric keypad layout 39

Double High/Wide Keys 40

Double Key Error Detection 41

Num Lock operation 41

Chapter 4: Maintenance and Troubleshooting

Safety Reminders 43

Troubleshooting the Keyboard 44

Keyboard is not working 44

Some keys on the keyboard are not working 44

Numeric keypad is returning wrong keys 45

Speaker is not working 45

MSR is not working 45

Scanner is not working 46

Keylock is not working 46

Cleaning the Keyboard 47

vii

Cleaning the MSR 48

MSR Cleaning and Treatment Cards 48

MSR Treatment Card 48

Cleaning and Treatment Frequency 49

New MSR 49

Existing MSR 49

viii

Revision Record

Issue Date Remarks

A

Jan 2018 First Issue

Chapter 1: Product Overview

Introduction

The NCR 6932-2XXX 64–Key Keyboard is designed for Point–of–Service (POS)
applications. This keyboard connects to either a PS/2 or a USB port of a computer. It
includes 56 assignable function keys, which are programmable.

The fifty–five keys are blank from the factory and must be programmed using the
Matrix Maker Utility. To download the utility, follow these steps:

1. Go to the NCR Web Site: http://www.ncr.com.

2.

Select the Support tab.

3.

Select Drivers and Patches → Retail Support Files → NCR RealPOS and
SelfServ Peripherals → Keyboards → 6932‐2XXX.

1-2 Product Overview

Model Numbers

Product ID Description

Features

6932-2202­9090

6932-2302-

NCR RealPOS 64-Key POS Keyboard, Keylock, No MSR
(Black)

NCR RealPOS 64-Key POS Keyboard, Keylock, MSR (Black)

9090

6932-2201­9090

6932-2301-

NCR RealPOS 64-Key POS Keyboard, Keylock, No MSR
(Beige)

NCR RealPOS 64-Key POS Keyboard, Keylock, MSR (Beige)

9090

This section provides information on available features for NCR 6932 64–Key keyboard.

Standard features

• POS matrix layout

• Numeric keypad

• 56 POS function keys

Extra Ports

• LED status indicator

• RS-232 scanner port

Optional features

• 4-position key lock

• 3-track ISO MSR

• PS/2 or USB cable

An extra serial port underneath the keyboard allows customers to connect any
peripheral device such as a scanner or a cash drawer.

When the keylock is in “L” position, the MSR and serial port can be disabled or enabled
by keylock configuration option under software control.

Note: When the keyboard disables the serial port, the keyboard cuts OFF the power
line for the serial device.

Product Overview 1-3

Keylock

The keyboard may include 4–position Keylock. The Keylock switch can be rotated
between specific positions by using 3 keys. These keys provide differential access to
keyboard functions.

The following table explains the keyboard positions.

Abbreviation Position Description

Ex Exception Allows customers or service representatives to

perform low–level programming such diagnostics,
configuration, and loading of the POSterminal

L Locked Locks keyboard input to prohibit use of normal

functions. It can also be programmed to lock or
not lock the MSR, and external USB port. The
default setting is to lock all of those devices.

R Register Allows normal retail mode functions

S Supervisor Allows supervisors to provide the highest level of

POS terminal control such as refunds and running
totals

The following table explains the keys used for the keylock.

KeyLabel Description

Ex Can be inserted and removed only in the “Locked” position and

allows the keylock to be moved only to the “Exception” position.

R Can be inserted and removed from the “Locked” or “Register”

positions and allows the keylock to be moved between these
positions. This key is often used by operators to lock the
keyboard when leaving the station.

S Can be inserted and removed only in the “Locked” and “Register”

positions. This key allows access to the “Supervisor” position but
not to the “Exception” position. This key is typically used by store
supervisors to perform supervisory functions.

1-4 Product Overview

Speaker

The programmable speaker provides audible key clicks and error tones for feedback in
both integrated and modular configurations. Keyboards are often located remotely from
the POS terminal. Thus, an integrated keyboard speaker is important for maximum
productivity.

The following table shows the speaker characteristics.

Characteristic Standard

Resonant Frequency 600±20% Hz

Frequency Range 600 to 20,000 Hz

Power Rating 0.5 W

Sound Pressure Level
(at the power level of 0.5 W and the
distance of 0.5 meter)

Note: The user programmable speaker tone function on the USB keyboards is not
supported when the keyboard is connected to a standard PC. The standard PC keyboard
voltage tolerance is not sufficient to handle the extra power requirements of the
programmable speaker tone. Only the default key click and error tones are supported
on a PC.

System Status Indicators

This feature provides the present state of the keyboard. The indicator is a dual color
Red/Green LED. A signal from the keyboard microcontroller selects the status of the
LED.

The following table explains the LEDcolors and their corresponding status indication.

LED Color Description

85±2 dBA
(at 0.8kHz, 1.0kHz, 1.2kHz, and

1.5kHz)

Green The system is generally working properly

Off The system is Off.

Alternately
Flashing
Green and
Red

The keyboard is in the special PCSETUP mode.

Note: In PCSETUP mode, the keyboard is used to run PC
setup routines such as PCBIOS and other configuration or
diagnostics software.

Product Overview 1-5

Magnetic Stripe Reader

The Magnetic Stripe Reader (MSR) is an optional feature that provides support for
reading magnetically coded data cards. The NCR 6932 keyboards support a 3–track ISO
MSR.

1-6

Chapter 2: Hardware Installation

Environmental Conditions

This section lists the physical and electrical environments required for the NCR 6932­2XXX 64–Key Keyboard.

Warning: Condensation may occur when keyboard is transferred from cold areas to

warm areas during shipment. If condensation has occurred, ensure that the
keyboard has undergone a drying process before its use.

Physical Environment

Operating Range

Condition Range

Temperature 0ºC to +45ºC

Relative Humidity 10% to 90%

Dew Point 26ºC

Storage Range

Condition Range

Temperature -10ºC to +50ºC

Relative Humidity 10% to 90%

Dew Point N/A

Transit Range

Condition Range

Temperature -40ºC to +60ºC

Relative Humidity 5% to 95%

Dew Point N/A

2-8 Hardware Installation

Electrical Environment

The electrical environment required for the keyboard module is listed as follows:

PS/2 USB

Power Supply +5V/DC±10% +5V/DC±5%

Current Input <500mA <500mA

Dimensions

Weight

0.9Kg (1.98 lb)