NCR 5992 User Manual
NCR 5992 Signature
Capture Plus
Release 1.0
User's Guide
B005-0000-1108
Issue C
The product described in this book is a licensed product of NCR Corporation.
IBM is a registered trademark of International Business Machines, Inc.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representati ve or NCR office for information that is appl icab l e and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book.
Address correspondence to:
Retail Solutions Group−Atlanta
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30096
Copyright © 2000
By NCR Corporati on
Dayton, Ohio U.S.A.
All Rights Reserved
Table of Contents
Chapter 1 Overview
Introduction..................................................................1-1
Physical Description.....................................................1-2
5992 Model Configurations..........................................1-2
Security....................................................................1-2
5992 Signature Capture Unit .................................1-3
Stylus.......................................................................1-3
Interface Cable........................................................1-3
Power Module ........................................................1-4
Functional Descripti o n.................................................1-4
Communi catio n Int e r face.............................................1-5
EIA-232....................................................................1-5
IBM-EIA-485...........................................................1-6
User's Gui de i
Chapter 2 Available Softwa re
Software Products.........................................................2-1
Chapter 3 Installation
Hardware Considerations ............................................3-1
5992 Unit Location..................................................3-1
Power Considerations..................................................3-2
Power Modules.......................................................3-2
Auxiliary P owe r Cable...........................................3-2
Environmental Considerations....................................3-3
Unpacking...............................................................3-3
Inspection................................................................3-3
Inventory.................................................................3-4
Installation ..............................................................3-4
ii User's Guide
Connecting and Disconnecting the NCR 5992
Stylus and Host Cable ............................................3-5
Connecting the NCR 5992 to the NCR 7452/3
Workstation...................................................................3-8
Cable Configurations.............................................3-8
Connecting the NCR 5992 to a PC.......................3-12
Chapter 4 Operational Modes
Introduction..................................................................4-1
Normal Mode................................................................4-1
Supervisor Mod e..........................................................4-3
Startup Sequence....................................................4-3
Operation................................................................4-5
Menu Flow..............................................................4-6
Supervisor Me n u It ems..........................................4-6
Maintenance Mode.....................................................4-18
Perfo r ming a Set up...............................................4-18
Perfo r ming Diag n o st ics .......................................4-2 0
Loading the Operating System............................4-21
Chapter 5 Troubleshooting
Introduction..................................................................5-1
Simple Troubleshooting Guide.............................5-1
Detailed Problem Troubleshooting.............................5-2
Chapter 6: Diagno stics Spe cif ication
Introduction..................................................................6-1
Startup Sequence....................................................6-1
Operation................................................................6-4
Menu Flow..............................................................6-5
Keypad Test............................................................6-6
Display Test............................................................6-7
MSR Test .................................................................6-7
IBM 46xx Test..........................................................6-9
Host RS232 Test.................................................... 6-10
AUX1A RS232 Test...............................................6-13
AUX1B RS232 Test ............................................... 6-16
SRAM Test............................................................6-19
Encryption Test.....................................................6-20
Security Menu.......................................................6-20
OS Version............................................................6-31
Library Version.....................................................6-31
Security Version....................................................6-32
Digitizer Version ..................................................6-32
Calibrate................................................................6-33
Stylus Test.............................................................6-36
LCD Contrast........................................................6-36
Show Touches.......................................................6-37
Base Line/Gain..................................................... 6-38
Show Keypad Touches.........................................6-38
User's Guide iii
Chapter 5 Index
iv User's Guide
User's Gui de v
Revision Record
Issue Date Remarks
A Apr 99 First issue
BOct 99Revision
C July 00 Added K150 security and IVI Checkmate Keyfac
support in Chapter 6.
vi User's Guide
Radio Frequency Interference Statements
Federal Communications Commission (FCC)
Information to User
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user
will be required to correct the interference at his own expense.
NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user’s authority to operate the equipment.
Canadian Department of Communications
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Co m muni cat ion s .
Le p rése nt ap p are il numér ique n’émet p as de b ruit s rad ioélectri ques dépa ssan t les
limites applicables aux appareils numériques de la classe A prescrites dans le
Règlement sur le brouillage radioélectriques édicté par le ministrère des
Communications du Canada.
Voluntary Control Council For Interference (VCCI)
Introduction
1-1
Chapter 1 Overview
The NCR 5992 Signature Capture Plus unit is designed to speed up
credit card and other payment methods in the point of service (POS)
environment. Your customers use a stylus to authorize transactions
without paperwork. The transaction data and signatures are stored
electronically.
Controlled by an application running on your PC-based host
workstation, the 5992's high resolution graphics screen can also display
any of the following and more:
• Credit receip t s
• Void and return slip s
• Car rental forms
• Extended warranty agreements
• Customer surveys
• Animate d adv ert ising and promot ion a l messages
An MSR option allows easy entry of magnetic stripe card data, and a
PIN entry option lets your customers enter their personal identification
numbers under secure conditions.
1-2 Overview
Physical Description
The basic 5992 includes the signature capture unit, a stylus assembly,
an i nterfac e cabl e, and a p ower module, as sh own bel ow.
To RS-232 Port
on workstation
5945 RS-232 (9-Pin D shell) Cable
(5992-K010-V001)
5992 Signature Capture Terminal
(5992-K100-V001)
5945 Power Cable Adapter
(5992-K021-V001)
16649
Warning: The 5992 terminal cannot be opened for any reason.
5992 Model Configurations
Security
The NCR 5992 is a secure model that provides encryption functions for
secure PIN entry and processing of debit transactions, PIN numbers,
and similar input.
Overview 1-3
Encryp t ion key codes an d oth e r se curity factors a r e se t at t h e facto r y.
Special encryption keys are set by your system administrator or local
clearing fina n cia l in stitutio n . A cabin et se cu rit y interlock prev ent s
unauthor ize d a ccess to random access memory (RAM ) co n tain in g the
encrypti on key code s.
Opening the cabinet erases the 5992 system RAM contents, requiring
the software and encryption keys to be reloaded.
5992 Signature Ca ptur e Uni t
The 5992 signature capture unit is housed in an injection-molded
thermoplastic cabine t . The physical spe cificat io n s are:
• Weight - Installed: 28 oz (0.81 kg)
• Width: 8.5 in. (21.6 cm)
• Depth: 7.5 in. (19.1 cm)
• Height: 2.75 in. (6.98 cm)
• 320 by 240 pixel supertwist LCD display
• Active display area: 4.5 in. (11.4 cm) by 3.4 in. (8.6 cm)
Stylus
The stylus is a t t ached to a lightweigh t , fle x ible , 27.5-inch (69.8 cm)
cable that connects it to the 5992.
Interf ace Ca bl e
The communications interface cable connects the 5992 signature
capture unit to the host workstation via EIA_232. It includes a
connector fo r t h e p owe r mo dule DC cable.
1-4 Overview
Power Module
The power module is a Class 2 power supply. It includes an ac plug
that connects to the wall outlet, plus a cable that supplies +12 volts DC
to the 5992.
Functional Description
The 5992 combines a graphic liquid crystal display (LCD) with a
transparent digitizer. This combination permits your customer to sign
a displayed image of a credit card form or other mu lti-line form. This
signature image is then digitized and supplied to the host workstation
for processing.
The electron ic signatur e cap ture capability a n d the abilit y t o display
high-resolution graphics are innovative features of the 5992. These
features bring new dimensions to the operation of your business and
service to your customers. Also, the customer display reduces system
costs by replacing the customer display of the host workstation.
As a customer display, the 5992 displays up to 30 lines of 40 characters
each. It also displays forms, surveys, or high-resolution graphic images
such as promo tio n a l messages ta rge t e d to in -st ore cus t o m e rs. In
addition, the 5992 has a magnetic stripe reader (MSR) for credit/debit
card data entry.
The 5992 operates with any host workstation or processor that has
EIA-232 interface. The host is loaded with an application program that
implements the features and functions of the 5992.
The operation of the 5992 is controlled by commands and data sent to it
from the application software running in the host workstation. The
application software:
• sends transaction data
• downloads cre d it slip graphics data fo r disp la y
• downloads forms or surveys for display
• downloads g r aph ic d at a files o r tex t for pr omot io n al d isp la ys
• collects the cust ome r 's signatu re.
• prints the signature on the customer's receipt
• handles storage of the electronic transaction record and signature
Typically, promotional display da t a files a re dev elo p e d on the sys t em
processor or a person al co mputer (PC ), us ing a comm e rcia lly available
graphics software package. These graphic data files are formatted
using the WinForm utilit y , a n d th e n downloaded from the h ost
workstation and stored in the 5992.
The 5992 is loaded with its operating system at the factory, and is
delivered in a fully function a l con d it ion . A lith iu m ba t te ry provides
memory rete ntion v o lta ges for a ll R AM loca tio n s .
Communication Interface
The NCR 5992 communicates with a host workstation using one of two
interfaces: EIA-232 or IBM-EIA-485. The interface cable used dictates
the communication type.
Overview 1-5
An interface cable provides the required electrical conductors for
signals between the host workstation and the 5992. Although two
different cables are availa ble; the one supplied is for the
commun ica t ions type specified in your order.
EIA-232
EIA-232 protocol transmission is a synchronous, half duplex. The data
format is 7, 8 or 9 data bits, parity or no parity, and one stop bit. Baud
rates up to 38.4 Kbps are supported by the device. However, the NCR
diagnostics and utilities only supports up to 19.2Kbps. The 5992 can
either manually select or automatically detect the host data rate.
1-6 Overview
IBM-EIA-485
The 5992 supports the future release of the IBM EIA-485 protocol for
direct connection to an IBM 468x terminal. The EIA-485 interface
supports a 187,500 bps data rate using half-duplex, asynchronous
mode. The data format is eight data bits, one start bit, one poll/select
bit and two stop bits.
Chapter 2 Available Software
Software Products
The software available for the NCR 5992 is provided on 3.5" DOS
diskett es. Th is s o ft ware in clu d es the fo llowing products:
• 5991/2 Utilities (not available in Canada)
(Order number G370-1123-0100):
• 5991 unit test utility
• WINFORM. EXE (A Windows-based utility t hat co m bines the
advertisement screen generator and forms screen generator)
• Security k ey loa de r utilit y
2-1
1
• 5992 platform operating system load file
• 5992 platform host command processor (HCP) application load
file
• 5991/2 host sample source code (G370-1124-0100):
• Sample application in IBM 4 6 83 BA SIC
• Sample application in C for 5991 with dedicated host
• Developer Program Interface (DPI) support module, which
provides an interface to each function code supported by the
5991
1The security key loader is not usable with 5991-05xx models or any of the 5992 models.
2-2 Available Software
• Communication module, which provides the RS-232
communications interface to the 5992
• Utility m od u le, which provides s ample program interfa ce
routines to the 5992
Further inform a t ion about this soft wa re is provided in the
Guide, B005-0000-1107.
Developer's
3-1
Chapter 3 Installation
The NCR 5992 ca n be ins ta lle d by a p ers on wh o has ma in t enance
technician skills and is familia r wit h t h e ho st system.
The installer must know where to install the 5992, which host
workstat io n to use, and wh ich of the workstation 's communicat ion
ports to use.
Connecting a 5992 to a host (PC, terminal, or workstation) is normally a
simple process. However, some hosts require a trained technician to
remove cabinetry and install the cable(s). Refer to your host
documentation.
The installat ion process consists of:
• connecting the required cables to the 5992
• verifying the operation of the 5992.
Hardware Considerations
5992 Unit Lo cat io n
Install the 5992 on a stable, level surface such as the top of a table,
checkou t cou nt er , or sh e lf. Position it for con v e n ie nt a cce ss by the
customer and to be in full view of the workstation operator.
Provide cabinet acces s h o les a n d cable ch a n n e ls for the in t e rfa ce ca ble
and power module (or power adapter kit), as discussed in this chapter.
3-2 Installation
Power Considerations
Your 5992 should be ordered with either an AC power module or a
host power adapter kit.
5945-K020-V001 Power Supply: (120V, 60Hz US/Canada)
5945-K021-V001 Cable: 7452 / 7453 Power Adapter
5945-K025-V001 Power Supply: (220V, 50Hz limited international)
Power Modules
The power modu les co ns ume 1 5 watts of a c power. They produce the
+12 volts DC at 700 mA (8.4 watts) required by the 5992. The +12 volt
DC power connect or is t h e sam e on a ll modu le s.
Auxiliary Power Cable
An Auxiliary Powe r Ca ble uses any host power source (such as the
7452 Workstation) that has a compatible mating connector and can
supply the +12 volts DC at 700 mA (8.4 watts) required by the 5992.
Environmental Considerations
The following t a ble lists the environm en t a l lim its and rest rictio n s of
the 5992.
Operating Storage Transit
Temperature
(dry bulb)
32°F to 104°F
(10°C to 40°C)
-4°F to 140°F
(-10°C to 50°C)
Installation 3-3
-40°F to 140°F
(-40°C to 60°C)
Relative
Humidity
Dew Point
Temperature
Barometric
Pressure
Equivalent
Altitude
0% to 80% 0% to 95% 5% to 95%
79° F (26° C)
N/A N/A
maximum
31 in./Hg to
23.5 in./Hg
(105 kPa to
N/A
70.0 kPa)
3000 m
(9850 ft) N/A
31 in./Hg to
23.5 in./Hg
(105 kPa to
70.0 kPa)
3000 m
(9850 ft)
Unpacking
When you unpack the 5992, you remove several pieces of packaging
material. Save this packaging material for use in case a return shipment
for service is required.
Inspection
Inspect the 5992 for any evidence of physical damage. Report any
damage to the common carrier. If a shipment damage claim is filed,
save all packaging materials with the damaged 5992 until the claim is
settled.
3-4 Installation
Inventory
Before begin n in g in st alla t ion , make sure you hav e received a ll of t he
required modules to install the 5992.
• NCR 5592 unit and stylus
• Communication Cable (specific to you connectivity requirements)
• Power Supply (optional)
• Remote Connector Block (RC B) (op t ional)
• Installat ion a n d Ope ra t ing Guide
Installation
The following sections describe the steps needed to successfully install
your NCR 5992. A specific installation sheet may be included in the
documen t at io n if yo u r connectivity req u ire ment is not one of the
installat io n s included in t h is manu a l.
A power supply may have been ordered with the NCR 5992. This only
needs to be connected if the host device (PC or cash register) does not
supply power.
You may also need to connect a power supply if there is not sufficient
power for additional devices you may install (such as a check reader,
scan gun , e t c.).
Installation 3-5
Conne cting an d Disconnecting the NCR 599 2 Stylu s and Host Cable
This section provides step-by-step ins t ruct ions on how to conne ct t h e
stylus and host cable to the NCR 5992 unit.
Pen (stylus)
5992
Cable
Retention
Tabs
Retention
Cable
Tabs
5992
Pen Connector
5992
Host Port
5992 Host Cable
Connector
Cover
( Flat Side Up)
Hold Here
L Shaped
Cable Guide
Pen Holder
Connector Pins
Metal Shield
Pen Port
Connecting the NCR 5992 Stylus
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
16847
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Insert the NCR 5992 Stylus Connector into the NCR 5992 Stylus
Port.
3-6 Installation
3. Route the cable through the "L" Shaped Cable Guide, and push the
cable down through the Cable Retention Tabs to hold in place.
4. Slide the stylus into the Holder on the side of the NCR 5992 unit.
Note: The NCR 5992 host cable should be connected after the
stylus. Th e host ca ble is thicker and will ke ep the stylus cable in
place.
Disconnecting the NCR 5992 Styl us
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Gently pu ll the cable up from the "L" Shaped Cable Guide
Retention Tabs.
3. Press down on the top tab of the NCR 5992 Stylus Connector and
gently pull the connector out of the NCR 5992 Stylus Port.
Connecting the NCR 5992 Host Cable
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Hold the NCR 5992 host cable connector behind the cover, with the
flat side of the connector facing up.
3. Insert the connector into the
4. With your thumb, push the connector into the NCR 5992 port as far
as it will go, lo ck ing the ca ble in the port. All of the
Metal Shield
should be inside the po rt when it h as bee n inse rte d far
enough.
Note: You should be a ble t o pu ll ge n t ly o n th e cable wit h o u t
disconnecting it from the NCR 5992.
NCR 5992 Host Port
.
Connector Pins
Installation 3-7
5. Route the cable through the
cable down through the
"L" Shaped Cable Guide
Cable Retentio n Tabs
, and push the
to hold in place.
Note: The NCR 5992 host cable should be connected after the
stylus. Th e host ca ble is thicker and will ke ep the stylus cable in
place.
Disconnecting the NCR 5992 Host Cable
1. Place the NCR 5992 in front of you with the bottom of the unit
facing up.
Note: Be careful not to place the unit on a surface where the
graphical display screen can be scratched or damaged.
2. Gently pu ll the cable up from the "L" Shaped Cable Guide
Retention Tabs.
3. Hold the connector behind the cover, and gently pull the connector
out of the NCR 5992 Host Port.
3-8 Installation
Connecting the NCR 5992 to the NCR 7452/3 Workstation
Migrating to the new 5992 Electronic Payment Terminal requires
minimal effo rt. Th e follo win g illustrat ions sh ow the st eps n e ed ed to
connect the 5992 to an NCR 7452/3workstation. Connector locations of
the workst at io n term in a ls m ay va ry slightly from m odel to mode l.
CRT AC Power Adapter Board Slots
Cable Conf ig ur ati o ns
The NCR 5992 Electr on ic P ayment Terminal may be installed with the
following cable co n fig urations or min or v a riat io ns of the followin g . See
your NCR representative for help with your particular configuration:
UPS Connector
AC Power Aux Power
Aux
Power
(Printer)
Keyboard
AT
Mouse RS-232
Port 1
AT/PCI (Shared)
Port2
AT
PCI
LAN
Parallel
Port
VGARS-232
13258
Configuration 1
To RS-232 Port
on workstation
5945 RS-232 (9-Pin D shell) Cable
(5992-K010-V001)
5945 Power Cable Adapter
(5992-K021-V001)
Installation 3-9
5992 Signature Capture Terminal
(5992-K100-V001)
16649
Configurati on 1: 5992 connected to 7452/3 using 7452 Aux. Power.
5992-K100-V001 5992 Signature Capture Secure w/ Track 1, 2 MSR
5945-K010-V001 Cable: RS-232 (9-Pin D Shell)
5945-K021-V001 Cable: 7452/3 Power Adapter
3-10 Installation
Configuration 2
To RS-232 Port
on workstation
5945 RS-232 Cable (9-Pin D Shell
(5945-K010-V001)
5992 Signature Capture Terminal
(5992-K100-V001)
5945 Power Supply
(5945-K020-V001)
16648
Configurati on 2: 5992 connected to 7452/3 using 120 VAC p ower.
5992-K100-V001 5992 Signature Capture Secure w/ Track 1, 2 MSR
5945-K010-V001 Cable: RS-232 (9-Pin D Shell)
5945-K020-V001 Power Supply: (120V, 60Hz US/Canada/Other)
Installation 3-11
Configuration 3
RS-232 Serial Port Extender
(5945-K090-V100)
RS-232 Expander Cable
(5945-K091-V100)
To RS-232 Port
of Workstation
7452/3 Power Adapter Cable
(5945-K021-V100)
5992 Signature Capture Terminal
(5992-K100-V100)
16650
Configurati on 3: 5992 connected to 7452/3 using port exp ander an d Aux Power cable.
5992-K100-V001 5992 Signature Capture Secure w/ Track 1, 2 MSR
5945-K021-V001 Cable: 7452/3 Power Adapter
5945-K090-V001 RS-232 Serial Port Expander (2 port)
5945-K091-V001 RS-232 Expander Cable
3-12 Installation
Conne cting the NCR 5992 to a PC
The following illu stration sh ows t h e steps nee d ed t o conn e ct the NCR
5992 to a PC.
PC Serial
Port
PC Serial
Port Connector
( DB 9 )
PC
5992 CAT
Pen Port
%992 CAT Cable
and Connector
( MiniDIN 9)
Power Supply
Connector
5992 CAT
Host Port
DC Power
Supply
16848
1. Turn Off Power to your PC.
2. Connect the NCR 5992 Cable and Stylus as previously described in
Connecting and Disconnecting the NCR 5992 Cable and Stylus
the
section.
Installation 3-13
3. Plug the
NCR 5992 PC Serial Port Connector
(DB9) into a serial port
on the back of your PC.
4. Plug the
DC Power Supply
into a standard wall outle t.
Warning: Use only the DC Power Supply shipped with your unit.
Using any other power supply may damage the NCR 5992 and will
void the warranty.
5. Plug the Power Supply Connector into the Power Supply Jack on
the cable.
6. Once the NCR 5992 has power and the PC is signed on, it is ready
for use as determ ined by y our app lica t ion software.
3-14 Installation
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