NCR 5992 User Manual

NCR 5992 Signature Capture Plus

Release 1.0

User's Guide

B005-0000-1108 Issue C

The product described in this book is a licensed product of NCR Corporation. IBM is a registered trademark of International Business Machines, Inc. It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,

and firmware become available. NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances, photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representati ve or NCR office for information that is appl icab l e and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to: Retail Solutions Group−Atlanta

NCR Corporation 2651 Satellite Blvd. Duluth, GA 30096

Chapter 1 Overview

Introduction..................................................................1-1

Physical Description.....................................................1-2

5992 Model Configurations..........................................1-2

Security....................................................................1-2

5992 Signature Capture Unit .................................1-3

Stylus.......................................................................1-3

Interface Cable........................................................1-3

Power Module ........................................................1-4

Functional Descripti o n.................................................1-4

Communi catio n Int e r face.............................................1-5

EIA-232....................................................................1-5

IBM-EIA-485...........................................................1-6

User's Gui de i

Chapter 2 Available Softwa re

Software Products.........................................................2-1

Chapter 3 Installation

Hardware Considerations ............................................3-1

5992 Unit Location..................................................3-1

Power Considerations..................................................3-2

Power Modules.......................................................3-2

Auxiliary P owe r Cable...........................................3-2

Environmental Considerations....................................3-3

Unpacking...............................................................3-3

Inspection................................................................3-3

Inventory.................................................................3-4

Installation ..............................................................3-4

ii User's Guide

Connecting and Disconnecting the NCR 5992

Stylus and Host Cable ............................................3-5

Connecting the NCR 5992 to the NCR 7452/3

Workstation...................................................................3-8

Cable Configurations.............................................3-8

Connecting the NCR 5992 to a PC.......................3-12

Chapter 4 Operational Modes

Introduction..................................................................4-1

Normal Mode................................................................4-1

Supervisor Mod e..........................................................4-3

Startup Sequence....................................................4-3

Operation................................................................4-5

Menu Flow..............................................................4-6

Supervisor Me n u It ems..........................................4-6

Maintenance Mode.....................................................4-18

Perfo r ming a Set up...............................................4-18

Perfo r ming Diag n o st ics .......................................4-2 0

Loading the Operating System............................4-21

Chapter 5 Troubleshooting

Introduction..................................................................5-1

Simple Troubleshooting Guide.............................5-1

Detailed Problem Troubleshooting.............................5-2

Chapter 6: Diagno stics Spe cif ication

Introduction..................................................................6-1

Startup Sequence....................................................6-1

Operation................................................................6-4

Menu Flow..............................................................6-5

Keypad Test............................................................6-6

Display Test............................................................6-7

MSR Test .................................................................6-7

IBM 46xx Test..........................................................6-9

Host RS232 Test.................................................... 6-10

AUX1A RS232 Test...............................................6-13

AUX1B RS232 Test ............................................... 6-16

SRAM Test............................................................6-19

Encryption Test.....................................................6-20

Security Menu.......................................................6-20

OS Version............................................................6-31

Library Version.....................................................6-31

Security Version....................................................6-32

Digitizer Version ..................................................6-32

Calibrate................................................................6-33

Stylus Test.............................................................6-36

LCD Contrast........................................................6-36

Show Touches.......................................................6-37

Base Line/Gain..................................................... 6-38

Show Keypad Touches.........................................6-38

User's Guide iii

Chapter 5 Index

iv User's Guide

User's Gui de v

Revision Record

Issue Date Remarks

A Apr 99 First issue

BOct 99Revision C July 00 Added K150 security and IVI Checkmate Keyfac

support in Chapter 6.

vi User's Guide

Radio Frequency Interference Statements

Federal Communications Commission (FCC)

Information to User

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause interference in which case the user will be required to correct the interference at his own expense.

NCR is not responsible for any radio or television interference caused by unauthorized modification of this equipment or the substitution or attachment of connecting cables and equipment other than those specified by NCR. The correction of interference caused by such unauthorized modification, substitution or attachment will be the responsibility of the user. The user is cautioned that changes or modifications not expressly approved by NCR may void the user’s authority to operate the equipment.

Canadian Department of Communications

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Co m muni cat ion s .

Le p rése nt ap p are il numér ique n’émet p as de b ruit s rad ioélectri ques dépa ssan t les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectriques édicté par le ministrère des Communications du Canada.

Voluntary Control Council For Interference (VCCI)

Introduction

1-1

Chapter 1 Overview

The NCR 5992 Signature Capture Plus unit is designed to speed up credit card and other payment methods in the point of service (POS) environment. Your customers use a stylus to authorize transactions without paperwork. The transaction data and signatures are stored electronically.

Controlled by an application running on your PC-based host workstation, the 5992's high resolution graphics screen can also display any of the following and more:

• Credit receip t s

• Void and return slip s

• Car rental forms

• Extended warranty agreements

• Customer surveys

• Animate d adv ert ising and promot ion a l messages

An MSR option allows easy entry of magnetic stripe card data, and a PIN entry option lets your customers enter their personal identification numbers under secure conditions.

1-2 Overview

Physical Description

The basic 5992 includes the signature capture unit, a stylus assembly, an i nterfac e cabl e, and a p ower module, as sh own bel ow.

To RS-232 Port on workstation

5945 RS-232 (9-Pin D shell) Cable (5992-K010-V001)

5992 Signature Capture Terminal (5992-K100-V001)

5945 Power Cable Adapter (5992-K021-V001)

16649

Warning: The 5992 terminal cannot be opened for any reason.

5992 Model Configurations

Security

The NCR 5992 is a secure model that provides encryption functions for secure PIN entry and processing of debit transactions, PIN numbers, and similar input.

Overview 1-3

Encryp t ion key codes an d oth e r se curity factors a r e se t at t h e facto r y. Special encryption keys are set by your system administrator or local clearing fina n cia l in stitutio n . A cabin et se cu rit y interlock prev ent s unauthor ize d a ccess to random access memory (RAM ) co n tain in g the encrypti on key code s.

Opening the cabinet erases the 5992 system RAM contents, requiring the software and encryption keys to be reloaded.

5992 Signature Ca ptur e Uni t

The 5992 signature capture unit is housed in an injection-molded thermoplastic cabine t . The physical spe cificat io n s are:

• Weight - Installed: 28 oz (0.81 kg)

• Width: 8.5 in. (21.6 cm)

• Depth: 7.5 in. (19.1 cm)

• Height: 2.75 in. (6.98 cm)

• 320 by 240 pixel supertwist LCD display

• Active display area: 4.5 in. (11.4 cm) by 3.4 in. (8.6 cm)

Stylus

The stylus is a t t ached to a lightweigh t , fle x ible , 27.5-inch (69.8 cm) cable that connects it to the 5992.

Interf ace Ca bl e

The communications interface cable connects the 5992 signature capture unit to the host workstation via EIA_232. It includes a connector fo r t h e p owe r mo dule DC cable.

1-4 Overview

Power Module

The power module is a Class 2 power supply. It includes an ac plug that connects to the wall outlet, plus a cable that supplies +12 volts DC to the 5992.

Functional Description

The 5992 combines a graphic liquid crystal display (LCD) with a transparent digitizer. This combination permits your customer to sign a displayed image of a credit card form or other mu lti-line form. This signature image is then digitized and supplied to the host workstation for processing.

The electron ic signatur e cap ture capability a n d the abilit y t o display high-resolution graphics are innovative features of the 5992. These features bring new dimensions to the operation of your business and service to your customers. Also, the customer display reduces system costs by replacing the customer display of the host workstation.

As a customer display, the 5992 displays up to 30 lines of 40 characters each. It also displays forms, surveys, or high-resolution graphic images such as promo tio n a l messages ta rge t e d to in -st ore cus t o m e rs. In addition, the 5992 has a magnetic stripe reader (MSR) for credit/debit card data entry.

The 5992 operates with any host workstation or processor that has EIA-232 interface. The host is loaded with an application program that implements the features and functions of the 5992.

The operation of the 5992 is controlled by commands and data sent to it from the application software running in the host workstation. The application software:

• sends transaction data

• downloads cre d it slip graphics data fo r disp la y

• downloads forms or surveys for display

• downloads g r aph ic d at a files o r tex t for pr omot io n al d isp la ys

• collects the cust ome r 's signatu re.

• prints the signature on the customer's receipt

• handles storage of the electronic transaction record and signature

Typically, promotional display da t a files a re dev elo p e d on the sys t em processor or a person al co mputer (PC ), us ing a comm e rcia lly available graphics software package. These graphic data files are formatted using the WinForm utilit y , a n d th e n downloaded from the h ost workstation and stored in the 5992.

The 5992 is loaded with its operating system at the factory, and is delivered in a fully function a l con d it ion . A lith iu m ba t te ry provides memory rete ntion v o lta ges for a ll R AM loca tio n s .

Communication Interface

The NCR 5992 communicates with a host workstation using one of two interfaces: EIA-232 or IBM-EIA-485. The interface cable used dictates the communication type.

Overview 1-5

An interface cable provides the required electrical conductors for signals between the host workstation and the 5992. Although two different cables are availa ble; the one supplied is for the commun ica t ions type specified in your order.

EIA-232

EIA-232 protocol transmission is a synchronous, half duplex. The data format is 7, 8 or 9 data bits, parity or no parity, and one stop bit. Baud rates up to 38.4 Kbps are supported by the device. However, the NCR diagnostics and utilities only supports up to 19.2Kbps. The 5992 can either manually select or automatically detect the host data rate.

1-6 Overview

IBM-EIA-485

The 5992 supports the future release of the IBM EIA-485 protocol for direct connection to an IBM 468x terminal. The EIA-485 interface supports a 187,500 bps data rate using half-duplex, asynchronous mode. The data format is eight data bits, one start bit, one poll/select bit and two stop bits.

Chapter 2 Available Software

Software Products

The software available for the NCR 5992 is provided on 3.5" DOS diskett es. Th is s o ft ware in clu d es the fo llowing products:

• 5991/2 Utilities (not available in Canada)

(Order number G370-1123-0100):

• 5991 unit test utility

• WINFORM. EXE (A Windows-based utility t hat co m bines the

advertisement screen generator and forms screen generator)

• Security k ey loa de r utilit y

2-1

• 5992 platform operating system load file

• 5992 platform host command processor (HCP) application load

file

• 5991/2 host sample source code (G370-1124-0100):

• Sample application in IBM 4 6 83 BA SIC

• Sample application in C for 5991 with dedicated host

• Developer Program Interface (DPI) support module, which

provides an interface to each function code supported by the

5991

1The security key loader is not usable with 5991-05xx models or any of the 5992 models.

2-2 Available Software

• Communication module, which provides the RS-232

communications interface to the 5992

• Utility m od u le, which provides s ample program interfa ce

routines to the 5992

Further inform a t ion about this soft wa re is provided in the

Guide, B005-0000-1107.

Developer's

3-1

Chapter 3 Installation

The NCR 5992 ca n be ins ta lle d by a p ers on wh o has ma in t enance technician skills and is familia r wit h t h e ho st system.

The installer must know where to install the 5992, which host workstat io n to use, and wh ich of the workstation 's communicat ion ports to use.

Connecting a 5992 to a host (PC, terminal, or workstation) is normally a simple process. However, some hosts require a trained technician to remove cabinetry and install the cable(s). Refer to your host documentation.

The installat ion process consists of:

• connecting the required cables to the 5992

• verifying the operation of the 5992.

Hardware Considerations

5992 Unit Lo cat io n

Install the 5992 on a stable, level surface such as the top of a table, checkou t cou nt er , or sh e lf. Position it for con v e n ie nt a cce ss by the customer and to be in full view of the workstation operator.

Provide cabinet acces s h o les a n d cable ch a n n e ls for the in t e rfa ce ca ble and power module (or power adapter kit), as discussed in this chapter.

3-2 Installation

Power Considerations

Your 5992 should be ordered with either an AC power module or a host power adapter kit.

5945-K020-V001 Power Supply: (120V, 60Hz US/Canada) 5945-K021-V001 Cable: 7452 / 7453 Power Adapter 5945-K025-V001 Power Supply: (220V, 50Hz limited international)

Power Modules

The power modu les co ns ume 1 5 watts of a c power. They produce the +12 volts DC at 700 mA (8.4 watts) required by the 5992. The +12 volt DC power connect or is t h e sam e on a ll modu le s.

Auxiliary Power Cable

An Auxiliary Powe r Ca ble uses any host power source (such as the 7452 Workstation) that has a compatible mating connector and can supply the +12 volts DC at 700 mA (8.4 watts) required by the 5992.

Environmental Considerations

The following t a ble lists the environm en t a l lim its and rest rictio n s of the 5992.

Operating Storage Transit Temperature (dry bulb)

32°F to 104°F

(10°C to 40°C)

-4°F to 140°F (-10°C to 50°C)

Installation 3-3

-40°F to 140°F (-40°C to 60°C)

Relative Humidity

Dew Point Temperature

Barometric Pressure

Equivalent Altitude

0% to 80% 0% to 95% 5% to 95%

79° F (26° C)

N/A N/A maximum 31 in./Hg to

23.5 in./Hg (105 kPa to

N/A

70.0 kPa) 3000 m (9850 ft) N/A

31 in./Hg to

23.5 in./Hg (105 kPa to

70.0 kPa) 3000 m (9850 ft)

Unpacking

When you unpack the 5992, you remove several pieces of packaging material. Save this packaging material for use in case a return shipment for service is required.

Inspection

Inspect the 5992 for any evidence of physical damage. Report any damage to the common carrier. If a shipment damage claim is filed, save all packaging materials with the damaged 5992 until the claim is settled.

3-4 Installation

Inventory

Before begin n in g in st alla t ion , make sure you hav e received a ll of t he required modules to install the 5992.

• NCR 5592 unit and stylus

• Communication Cable (specific to you connectivity requirements)

• Power Supply (optional)

• Remote Connector Block (RC B) (op t ional)

• Installat ion a n d Ope ra t ing Guide

Installation

The following sections describe the steps needed to successfully install your NCR 5992. A specific installation sheet may be included in the documen t at io n if yo u r connectivity req u ire ment is not one of the installat io n s included in t h is manu a l.

A power supply may have been ordered with the NCR 5992. This only needs to be connected if the host device (PC or cash register) does not supply power.

You may also need to connect a power supply if there is not sufficient power for additional devices you may install (such as a check reader, scan gun , e t c.).

Installation 3-5

Conne cting an d Disconnecting the NCR 599 2 Stylu s and Host Cable

This section provides step-by-step ins t ruct ions on how to conne ct t h e stylus and host cable to the NCR 5992 unit.

Pen (stylus)

5992

Cable

Retention

Tabs

Retention

Cable

Tabs

5992

Pen Connector

5992

Host Port

5992 Host Cable

Connector

Cover

( Flat Side Up)

Hold Here

L Shaped

Cable Guide

Pen Holder

Connector Pins

Metal Shield

Pen Port

Connecting the NCR 5992 Stylus

1. Place the NCR 5992 in front of you with the bottom of the unit facing up.

16847

Note: Be careful not to place the unit on a surface where the graphical display screen can be scratched or damaged.

2. Insert the NCR 5992 Stylus Connector into the NCR 5992 Stylus Port.

3-6 Installation

3. Route the cable through the "L" Shaped Cable Guide, and push the cable down through the Cable Retention Tabs to hold in place.

4. Slide the stylus into the Holder on the side of the NCR 5992 unit. Note: The NCR 5992 host cable should be connected after the

stylus. Th e host ca ble is thicker and will ke ep the stylus cable in place.

Disconnecting the NCR 5992 Styl us

1. Place the NCR 5992 in front of you with the bottom of the unit facing up.

Note: Be careful not to place the unit on a surface where the graphical display screen can be scratched or damaged.

2. Gently pu ll the cable up from the "L" Shaped Cable Guide Retention Tabs.

3. Press down on the top tab of the NCR 5992 Stylus Connector and gently pull the connector out of the NCR 5992 Stylus Port.

Connecting the NCR 5992 Host Cable

1. Place the NCR 5992 in front of you with the bottom of the unit facing up.

Note: Be careful not to place the unit on a surface where the graphical display screen can be scratched or damaged.

2. Hold the NCR 5992 host cable connector behind the cover, with the flat side of the connector facing up.

3. Insert the connector into the

4. With your thumb, push the connector into the NCR 5992 port as far as it will go, lo ck ing the ca ble in the port. All of the

Metal Shield

should be inside the po rt when it h as bee n inse rte d far

enough. Note: You should be a ble t o pu ll ge n t ly o n th e cable wit h o u t

disconnecting it from the NCR 5992.

NCR 5992 Host Port

Connector Pins

Installation 3-7

5. Route the cable through the cable down through the

"L" Shaped Cable Guide

Cable Retentio n Tabs

, and push the

to hold in place.

Note: The NCR 5992 host cable should be connected after the stylus. Th e host ca ble is thicker and will ke ep the stylus cable in place.

Disconnecting the NCR 5992 Host Cable

1. Place the NCR 5992 in front of you with the bottom of the unit facing up.

Note: Be careful not to place the unit on a surface where the graphical display screen can be scratched or damaged.

2. Gently pu ll the cable up from the "L" Shaped Cable Guide Retention Tabs.

3. Hold the connector behind the cover, and gently pull the connector out of the NCR 5992 Host Port.

3-8 Installation

Connecting the NCR 5992 to the NCR 7452/3 Workstation

Migrating to the new 5992 Electronic Payment Terminal requires minimal effo rt. Th e follo win g illustrat ions sh ow the st eps n e ed ed to connect the 5992 to an NCR 7452/3workstation. Connector locations of the workst at io n term in a ls m ay va ry slightly from m odel to mode l.

CRT AC Power Adapter Board Slots

Cable Conf ig ur ati o ns

The NCR 5992 Electr on ic P ayment Terminal may be installed with the following cable co n fig urations or min or v a riat io ns of the followin g . See your NCR representative for help with your particular configuration:

UPS Connector

AC Power Aux Power

Aux Power

(Printer)

Keyboard

Mouse RS-232

Port 1

AT/PCI (Shared)

Port2

PCI

LAN

Parallel Port

VGARS-232

13258

Configuration 1

To RS-232 Port on workstation

5945 RS-232 (9-Pin D shell) Cable (5992-K010-V001)

5945 Power Cable Adapter (5992-K021-V001)

Installation 3-9

5992 Signature Capture Terminal (5992-K100-V001)

16649

Configurati on 1: 5992 connected to 7452/3 using 7452 Aux. Power.

5992-K100-V001 5992 Signature Capture Secure w/ Track 1, 2 MSR 5945-K010-V001 Cable: RS-232 (9-Pin D Shell) 5945-K021-V001 Cable: 7452/3 Power Adapter

3-10 Installation

Configuration 2

To RS-232 Port on workstation

5945 RS-232 Cable (9-Pin D Shell (5945-K010-V001)

5992 Signature Capture Terminal (5992-K100-V001)

5945 Power Supply (5945-K020-V001)

16648

Configurati on 2: 5992 connected to 7452/3 using 120 VAC p ower.

5992-K100-V001 5992 Signature Capture Secure w/ Track 1, 2 MSR 5945-K010-V001 Cable: RS-232 (9-Pin D Shell) 5945-K020-V001 Power Supply: (120V, 60Hz US/Canada/Other)

Installation 3-11

Configuration 3

RS-232 Serial Port Extender (5945-K090-V100)

RS-232 Expander Cable (5945-K091-V100)

To RS-232 Port of Workstation

7452/3 Power Adapter Cable (5945-K021-V100)

5992 Signature Capture Terminal (5992-K100-V100)

16650

Configurati on 3: 5992 connected to 7452/3 using port exp ander an d Aux Power cable.

5992-K100-V001 5992 Signature Capture Secure w/ Track 1, 2 MSR 5945-K021-V001 Cable: 7452/3 Power Adapter 5945-K090-V001 RS-232 Serial Port Expander (2 port) 5945-K091-V001 RS-232 Expander Cable

3-12 Installation

Conne cting the NCR 5992 to a PC

The following illu stration sh ows t h e steps nee d ed t o conn e ct the NCR 5992 to a PC.

PC Serial

Port

PC Serial

Port Connector

( DB 9 )

5992 CAT Pen Port

%992 CAT Cable

and Connector

( MiniDIN 9)

Power Supply

Connector

5992 CAT Host Port

DC Power

Supply

16848

1. Turn Off Power to your PC.

2. Connect the NCR 5992 Cable and Stylus as previously described in

Connecting and Disconnecting the NCR 5992 Cable and Stylus

the section.

Installation 3-13

3. Plug the

NCR 5992 PC Serial Port Connector

(DB9) into a serial port

on the back of your PC.

4. Plug the

DC Power Supply

into a standard wall outle t.

Warning: Use only the DC Power Supply shipped with your unit. Using any other power supply may damage the NCR 5992 and will void the warranty.

5. Plug the Power Supply Connector into the Power Supply Jack on the cable.

6. Once the NCR 5992 has power and the PC is signed on, it is ready for use as determ ined by y our app lica t ion software.

3-14 Installation

Introduction

4-1

Chapter 4 Operational Modes

The NCR 5992 has two primary operational modes: Normal and Supervisor/Diagnostic. The 5992 also has a Maintenance mode that permits y ou t o mod ify it’s operations. In Normal mode, the 5992 performs signature capture and other functions for which it is designed.

Supervis o r mod e allows a u tho riz e d p e rso nne l t o e xecu t e downlo a ds in field installed 5992’s. The supervisor mode functions are menu driven with featur es t h at allow a lo g ica l p rog ression through the in div idual processes.

Normal Mode

The supervisor mode functions are:

• Modifying parameters.

• Downloading a program and parameters from a PC.

• Obtaining version information on the 5992.

• Re-initializing the 5992.

The diagn ostic mode allows auth oriz e d personal to isolate fa ilu res in field installed 5992’s. The diagnostics are part of the operating system and are not changed by applications. The diagnostics are menu driven with featur es t h at allow a lo g ica l p rog ression through the in div idual tests.

In normal mode, the 5992 is controlled by the application program running in the host. Depending upon the application, any of the following screens may be availa ble:

4-2 Operational Modes

• Survey

• Promotional message

• Customer display

• Receipt o f ch a rge d isplay

• Form display

• Signature capture

The following illust rations show a typical relations h ip of 5992 functions to various phases o f a typica l a p plication p rog ram. In this example, the only operator actions required are the normal keystrokes on the host works t at io n keybo ard t o initia te a n d term in a te tra ns act io n activities. The application has assigned the keyboard keys used to accept or abort a signature. The only customer action required is to use the stylus to sign the charge receipt display, form entry, or to respond to surveys.

Supervisor Mode

Startup Sequence

To access the 5992 supervisor mode:

1. The unit must be powered down.

2. Power up the unit and immediately place the stylus in the center of the 5992 display screen. Hold the stylus in this position during the power up as shown in the illu s t ra t ion below.

Operational Modes 4-3

3. The

Supervis or Men u | Diag nostics Menu

selection scree n will

display.

Note:

If Supervisor Menu or Diagno stics Menu is not se le cte d within 10 seconds, the unit exits this screen and starts the 5992 application.

Center of Display

16840

4-4 Operational Modes

4. Select

Supervisor Menu

Supervisor Menu Prompts

Supervisor Menue Keypad

with the stylus or your finger.

Enter Diagnostic Password:

ABC DEF

GHI JKL MNO

PRS TUV

Cancel

WXY

Clear

YES

E N T E R

5. An “Enter Password” prompt displays. Type in the password

“263” (“CME”), an d pr ess Enter. The first Supervis or Menu item

(CMDL) displays.

If an incorrect password is entered, a “Password Invalid” message displays. Press any key to end the session and start the 5992 application. Then access the Supervisor Menu again.

16841

Note:

For diagnostics mode information, refer to Chapter 5, “5992

Diagnostics Specification

” in this User Manual.

Operation

Navigating through the Menu Items

Supervisor Menu Prompts

Supervisor Menu Keypad

Enter Diagnostic Password:

ABC DEF

GHI JKL MN O

PRS TUV

Cancel

Clear

Operational Modes 4-5

YES

WXY

N T E R

Yes Key

No Key

Cancel Key

Clear Key

Enter Key

NCR 5992 Supervisor Menu Key Features

KEY DESCRIPTION

Yes Used to scroll to th e p re vio us it em in th e menu list. No Used to scroll to the next item in the menu lis t. Enter Used to initia t e the cu rre n t ly disp la y e d menu ite m . Cancel Ends an executing task and returns the Supervisor

Menu, or if pressed from a menu, ends the task and returns the

Supervis or Menu Start Applic ati on

menu item.

Clear Used to end an executing task and return to the

Supervisor Menu.

16842

4-6 Operational Modes

Menu Flow

The 5992 Supervisor Menu allows 9 individual functions to be performed . Thes e opt ions display in th e followin g sequence:

1. CMDL. Used to download a program or parameters from a PC.

2. FILE SYSTEM. Used to view and modify file system read, write, delete, co mp re ss, space report in g, and initialize sp a ce p a rame t e rs.

3. APP CONFIG. Used to change the size of the application configur a tio n space.

4. ID BANNER. Displays the current version level of the 5992 firmware.

5. CHANGE PASSWORD. Changes the supervisor mode password.

6. SERIAL NUMBER. Displays the serial number of the 5992 unit.

7. HARDWARE CONFIG. Used to change the size of the hardware configuration space. This function is currently not available.

8. POWER DOWN. Powers down the 5992 unit.

9. START APP. Starts the 5992 application.

Supervisor Menu Items

CMDL

CMDL is the first menu item that appears when the Supervisor Menu displays.

CMDL is used for downloading a program or parameters from a PC, using th e cable p ro v ide d with the IBM EFT Application D e v elo p e r ’s Kit.

For detailed in fo rm a t ion on down loa din g a prog ram o r parame t ers, refer to Chapter 2, “

Guide

Note:

Supervisor Menu.

Press the Cancel key to abort the download and return to the

Download Program Software

”, in the

5992 Developer’s

Operational Modes 4-7

File System

The File Syst em opt ions a llow for mod ify in g parameters an d file system maintenance functions. The File Sys Menu contains the following m enu ite ms :

Init Space

File Sys Me nu Read

. Select the

Read, Write, Delete, Compress, Space Report,

File Sys

menu item from the Supervisor Menu.

and

Note:

A listing of the sta n da rd parame t er set is loca te d in you r

Developer’s Guide

. Each parameter contains the corresponding

5992

applicatio n n um ber , file n umber, record number, and class.

Read

The read item allows for vie win g a parame t er.

1. Select the

Read

item on the File Sys M enu . E n t e r the following

information (as prompted) to read a parameter item.

Enter App # _

2. The first prompt request s th e applicat ion n umbe r. A ll parame te rs for the 5992 application use application number “1”. Type in “1”, and press Enter. The next prompt displays:

Enter File# _

3. This prompt requests the file number. Th e file nu mber refers to the individual parameter. Type the file number, and press Enter. The next prompt displays:

Note:

Refer to your

5992 Developer’s Guide

for the corresponding file

number.

4-8 Operational Modes

Enter Record # _

4. This prompt requests the record number. The record number is used to refer to an individual parameter in a group of parameters. Type the record number, and press Enter. The next prompt displays:

Note:

Refer to your

5992 Developer’s Guide

for the corresponding

record number.

Enter Class # _

5. This prompt requests the class number. The parameter class is either “public” or “private”. Type one of the following class numbers, and press Enter.

• “0” for private class. Private parameters are only used by the

specified a p plication.

• “1” for public class. P ublic parameters ca n be use d by a ll of the

applications loaded on the 5992 unit. Parameters such as the terminal serial number, and the program and parameter version lev e ls a re cons id er ed public paramet ers.

Note:

Refer to your

5992 Developer’s Guide

for the appropriate class.

6. If a valid record is entered, the information displays. If the record was not found, an error message displays. Press any key to return to the File Sys Menu. Then press the Cancel key to return to the Supervisor Menu.

Write

The write item allows fo r modifica tio n s o r e n t ries t o a paramet er.

1. Select the W rit e item on th e File Sys Menu. Enter the followin g information (as prompted) to modify or write a parame t er item.

Operational Modes 4-9

Enter App # _

2. The first prompt request s th e applicat ion n umbe r. A ll parame te rs for the 5992 application use application number “1”. Type in “1”, and press Enter. The next prompt displays:

Enter File# _

3. This prompt requests the file number. Th e file nu mber refers to the individual parameter. Type the file number, and press Enter. The next prompt displays:

Note:

Refer to your

5992 Developer’s Guide

for the corresponding file

number.

Enter Record # _

4. This prompt requests the record number. The record number is used to refer to an individual parameter in a group of parameters. Type the record number, and press Enter. The next prompt displays:

Note:

Refer to your

5992 Developer’s Guide

for the corresponding

record number.

Enter Class # _

5. This prompt requests the class number. The parameter class is either “public” or “private”. Type one of the following class numbers, and press Enter.

• “0” for private class. Private parameters are only used by the

specified a p plication.

• “1” for public class. P ublic parameters ca n be use d by a ll of the

applications loaded on the 5992 unit. Parameters such as the terminal serial number, and the program and parameter version lev e ls a re cons id er ed public paramet ers.

Note:

Refer to your

5992 Developer’s Guide

for the corresponding class.

4-10 Operational Modes

Enter Data: _

6. This prompt requests the data that should be contained at the selected lo cat io n . For example, if this lo ca tio n wa s intended to contain the baud rate, enter the baud (e.g., 9600), and press Enter. Then, when s e tt ing th e bau d v a riable in the application, th is location would need to be referenced.

Note:

File Writ te n. Press a Key...

The Clear key is used to back up one space in case of error.

7. The parameter file is written. Press any key to return to the File Sys Menu. Then press the Cancel key to return to the Supervisor Menu.

Delete

The delete it em allo ws fo r delet in g a param e t er. Us ing the 5 992 keypad, you can delete a parameter.

Warning:

Deleting a parameter tha t the application r e quire s will

cause the application to sto p work ing.

1. Select the

Delete

item on the File Sys Menu. En te r the following

information (a s p rompted) to delete a param et e r item.

Enter App # _

2. The first prompt request s th e applicat ion n umbe r. A ll parame te rs for the 5992 application use application number “1”. Type in “1”, and press Enter. The next prompt displays:

Enter File# _

3. This prompt requests the file number. Th e file nu mber refers to the individual parameter. Type the file number, and press Enter. The next prompt displays:

Note:

Refer to your

5992 Developer’s Guide

for the corresponding file

number.

Operational Modes 4-11

Enter Record # _

4. This prompt requests the record number. The record number is used to refer to an individual parameter in a group of parameters. Type the record number, and press Enter. The next prompt displays:

Note:

Refer to your

5992 Developer’s Guide

for the corresponding

record number.

Enter Class # _

5. This prompt requests the class number. The parameter class is either “public” or “private”. Type one of the following class numbers, and press Enter.

• “0” for private class. Private parameters are only used by the specified a p plication.

• “1” for public class. P ublic parameters ca n be use d by a ll of the applications loaded on the 5992 unit. Parameters such as the terminal serial number, and the program and parameter version levels are cons id er ed public paramet ers .

Note:

Refer to your

5992 Developer’s Guide

for the corresponding class.

6. If a valid record is entered, the “Parameter Deleted, Press a key” promp t displays. P re ss a ny key to retur n t o the File Sys Menu. Then press the Cancel key to return to the Supervisor Menu.

Compress

The compress item purges deleted records giving you additional configur a tio n space.

1. Select the

Compress

item on the File Sys Menu . Enter the following

information (as prompted) to compress .

Enter Class # _

4-12 Operational Modes

2. This prompt requests the class number. The parameter class is either “public” or “private”. Type one of the following class numbers, and press Enter.

• “0” for private class. Private parameters are only used by the

specified a p plication.

• “1” for public class. P ublic parameters ca n be use d by a ll of the

applications loaded on the 5992 unit. Parameters such as the terminal serial number, and the program and parameter version lev e ls a re cons id er ed public paramet ers.

3. The compress is executed. When completed, the “Compress OK, Press a key” prompt displays. Press any key to return to the File Sys Menu. Then press the Cancel key to return to the Supervisor Menu.

Space Report

The space report ite m disp la ys informatio n on configuration spa ce.

1. Select the

Space Report

item on the File Sys M enu. The fo llowin g is

an example of the information that displays.

Enter Class # _

2. This prompt requests the class number. The parameter class is either “public” or “private”. Type one of the following class numbers, and press Enter.

• “0” for private class. Private parameters are only used by the

specified a p plication.

• “1” for public class. P ublic parameters ca n be use d by a ll of the

applications loaded on the 5992 unit. Parameters such as the terminal serial number, and the program and parameter version lev e ls a re cons id er ed public paramet ers.

Operational Modes 4-13

L: 4E200 F:9 76 4 Press a Key. . .

3. Two separate items display:

• L: Displays the lengt h of t he storage spa ce .

• F: Displays the number of free bytes available.

4. Press any key to return to the File Sys Menu. Then press the Cancel key to return to the Supervisor Menu.

Init Space

The initialize space item is use d to clea r the con figuration spa ce or change the size of the configuration space.

Warning:

Using this command will rem ove any prog ra m or

parameters currently loaded on the 5992.

Note:

Refer to Chapter 2, “

5992 Developer’s Guide

Programming Considerat io ns,

” in your

for detailed info rm a t ion on the systems file

space. To change the size of the configuration space, press Enter.

1. Select the

Init Space

item from the File Sys Menu. Th e Init Spa ce

Menu displays.

Init Spac e Me nu Config Sp ac e

2. Press Enter to select the

Enter Cfg Size _

Config Space

item.

3. This parame t er is us e d to specify t h e s ize of th e con fig uration space. This p a rame te r is set to z ero whe n th e un it is new. For the IBM EFT applica t io n , this valu e sho u ld be s e t to approximate ly 260KBytes. Type the configuration size, and press Enter.

NCR

4-14 Operational Modes

Enter Cfg Size Complete

4. This messa ge displays wh en t he space configu r a tio n is co mpleted. Press any key to return to the File Sys Menu. Then press the Cancel key to return to the Supervisor Menu.

Application Configuration

The application configu ra tio n opt ion s a llo w for re con figuring spa ce for a specific application. The App Config Menu con t a in s t h e and

init sp a ce

functions. Select the

App Config

menu item from the

space report

Supervisor Menu.

App Config Menu Space Report

Space Report

The space report it e m disp la y s in formation on the application configur a tio n space.

1. Select the

Space Report

item on the App Config Menu. The

following is a n ex ample of the informat io n tha t d isp la ys.

L: EA60 S: D7F8 Press a Key. . .

2. Two items dis p lay :

• L: Displays the lengt h of t he storage spa ce .

• S: Displays the addres s wh e re s t o rag e sp a ce is loca t e d in physical

memory.

3. Press any key to return to the App Config Menu. Then press the Cancel key to return to the Supervisor Menu.

Init Space

The initialize space item is use d to clea r the con figuration spa ce or change th e size of th e conf ig u r a t ion spa ce o f the sp e cifie d a pplication .

Warning:

Using this command will rem ove any prog ra m or

parameters currently loaded on the 5992.

Operational Modes 4-15

Note:

Refer to Chapter 2, “

5992 Developer’s Guide

Programming Considerations

” in your

for detailed info rm a t ion on the systems file

NCR

space.

App Config Menu Init Spac e

1. Select the Init Space item from the App Config Menu.

Enter Apps Size _

2. This parame t er is us e d to specify t h e s ize of th e con fig uration space. This parameter is set to 128KBytes when the unit is new. For the IBM EF T applica t io n , this value should not hav e t o cha ng e . Type the application configuration size, and press Enter.

Enter Apps Size Complete

3. This messa ge displays wh en t he space configu r a tio n is co mpleted. Press any key to return to the App Config Menu. Then press the Cancel key to return to the Supervisor Menu.

ID Banner

The ID banner option displays the current version level of the 5992 firmware. Select the

ID Banner

item on the Superviso r Me n u an d press

Enter. The version in fo rm a t ion disp la y s. P r ess any key to return to th e Supervisor Menu.

Change Password

The change password option allows the password to access Supervisor Mode to be changed. Select the Menu and press Enter.

Note:

Ch angi ng the Supervisor Mo de password does not af fect the

Diagno st ics Mode password .

Change Pas s wor d

item on the Supervisor

4-16 Operational Modes

Supervi so r Me nu Change Pa ss wo rd

1. Select

Change P as s wor d

from the Supervisor Menu, by pressing

Enter.

Enter New Password _

2. Type in the new password, and press Enter.

Note:

The default password is “263” (CME). The new password may

not be larger than 32K.

Verify Ne w Pa ss word _

3. Type in the new password again (to confirm), and press Enter. If the same pass wo rd is ent ere d, t h e new password will be written to memory and the following message displays.

Note:

If the verify password entered is not the same, a “Denied PW

Chg” message displa ys. Press Enter to return to the Supervisor Menu.

Changed PW Press Enter

4. This mess a g e displays when t he n e w password has been writ t e n into memory. Press the Enter key to return to the Supervisor Menu.

Serial Number

The serial number option displays the serial number of the 5992 unit. Select the

Serial Number

item on the Supervisor Menu and press Enter.

The serial number of the unit displays. Press any key to return to the Supervisor Menu.

Hardware Configuration

The hardware configuration option is used to change the size of the hardware configuration space. This option is currently not available.

Operational Modes 4-17

Power Down

The power down option is used to power down the 5992 unit. Select

Power Down

the 5992 will power down and be in an offline state.

item on the Supervisor Menu and press Enter. The

Start Application

The start application option is used to start the 5992 application. Select

Start App

the applicatio n p r ogra m will in it ializ e a n d start. If an applica t ion program is not loaded for the unit , a n “Inv a lid A pp 1” message displays.

item on the Supervisor Me nu and pre ss Enter. T he

4-18 Operational Modes

Maintenance Mode

When power is applied to the 5992, it begins Power-up diagnostics. If the status of all tests is “Passed,” a tone sounds. To enter Maintenance Mode, immediately touch the stylus to the NCR logo at the upper right corner of the screen.

Note: If you wait too long, the 5992 will enter normal mode and you will have to p owe r off an d st ar t over.

The Mainte n a n ce M od e disp lays permit you to sele ct options that modify the operation of the 5992. Instructions are displayed, and options are selected with the touch of the stylus.

The main menu displays the firmware and software identification numbers plus the following choices:

• SETUP procedures to establish operating parameters

• DIAGNOSTICS to verify operation

• RUN to termina te Maint en ance Mod e and in itia t e No rmal M o de of

operation

• LOAD APPLICATION to make the 5992 ready to receive a

download of the operating system

The RUN option of the main menu terminates Maintenance Mode and initiates No rm a l Mode op er at io n.

Performi ng a Set u p

Enter SETUP from the Maintenance Mode menu by touching the stylus to the SETUP sele ctio n . SETU P let s y ou do any of the follo win g :

• Calibrate the digitizer

• Adjust the screen contrast

• Set the EIA-485 link address

• Set the EIA-232 mode (manual or automatic)

• Doo dle ( tests the stylu s and d i git i zer)

Operational Modes 4-19

Digitizer Calibratio n

Calibration of the digitizer is done at the factory and should never require readjustment. If you experience a digitizer tracking problem, contact an NCR service representative prior to attempting any adjustments.

Screen Contrast Adjustmen t

When you enter this mode, the screen displays a light and dark checkerboard pattern. To lighten the screen, drag the stylus from the left to the right. To darken the screen, drag the stylus from the right to the left.

Note: It is possible to adjust the screen contrast so that the menu options are not visible. It is then very difficult to select the option to adjust it properly. If this occurs, momentarily unplug the power module from th e electr ical power outlet and the n recon n e ct it t o initia te the self-test diagnostics. Then, hold the stylus tip on the screen for four seconds to establish a default contrast value.

EIA-485 Link Address

If your 5992 utilizes an EIA-485 interface with an IBM-468x host, you must set the link address at installation. If your 5992 utilizes and EIA485 2-wire multidrop link interface, you must set the link at installation.

EIA-232

If not manually set, the RS-232 communication baud rate will automatically be set via the first communications message following the unit power cycle. The highest rate that can be detected in autobaud mode is 19.2Kbps. If 38.4Kbps is required, it must be set by selecting the 38.4Kbps option from the menu.

4-20 Operational Modes

Performi ng Di a gno sti cs

The 5992 runs ROM-based Power-up diagnostics automatically, and user-selectable diagnostics (also ROM-based) on demand.

Extende d d iagnostics an d diagn ostics logs an d tallie s may be run from the host.

User-selectable diagnostics permit the user to:

• Display video screens

• Test the Backlight

• Test ping-pong communications

• Read or clear the 5992 tallies

• Test MSR

To perform user-selectable diagnostics:

1. Touch the NCR logo with the stylus immediately after Power-up diagnostics comp le t e.

2. Touch the stylus to DIAGNOSTICS on the Maintenance Mode menu, and follow the prompts.

What are tallies?

Tallies record th e number of sends, receiv es, power cycles, reads, failures, etc., related to the 5992’s internal op e r a tio ns , co mmunicatio n s, MSR, and operating system.

What is the ping-pong test?

The ping-pong test must be initiated from the host. It verfies the operation of the communica t ion s interface , the interface cable, and the 5992, by returning all messages received from the host.

Operational Modes 4-21

Loading the Operating System

The load option is entered from the Maintenance Mode menu by touching the stylus to the LOAD OPERATING SYSTEM selection. The load option es ta blishes condit ions that permit the 59 92 to receiv e an operating system download from the host. An operating system load should only be req u ire d to inst a ll a new ope ra ting system vers ion supplied by NCR.

It is not necessary to enter Maintenance Mode to download the operating system. This can be done at any time in Normal Mode from the host. Th e down loa d also can be initiated at th e end of Powe r-up diagnostics, if a test fa ils.

After reloadin g the oper at in g sys t em, an application lo ad is re quire d. This als o mus t be in it ia te d from t h e host . If t h e ap plicat io n is not loaded, the 5992 displays “APPLICATION NOT PRESENT, LOAD APPLICATION.”

The 5992 Utility Diskette contains the Operating System. To load the Operating System, you need a 386 or higher processor with a 3.5” disk drive. You also can use the host terminal if it has a 3.5” disk drive. Perform the following steps.

1. With the PC on, go to the DOS prompt (

2. Type

3. Type

4. Identify the most cu rre n t Ope ra t ing Syst e m an d App licat io n files –

5. Run the Utility pro g ram by typ in g

Note: The 5992_ut.exe utility is the same utility used for the 5991 as only the filen a m e was ch a ng ed . A ll me n u te x t st ill re fe rs to the 5991 only, but applies to the 5992 as we ll.

6. Select the communication type and port as prompted.

cd a: dir

OS*.out and APP*.out.

Enter.

and press Enter to change to the 3.5” disk drive.

and press Enter to display the disk directory.

5992_ut.exe

C:\

and pressing

4-22 Operational Modes

7. Select the Baud Rate from the menu (The 5992 can be manually set to 38.4Kbps , h o wev e r the diag nostics and utilities suppo rts up to

19.2Kbps).

8. The Utilities Menu is now displa yed.

• Select 09 – Reset unit

Response:

00 05 00 ef ea

Press Enter to send the reset command again (The response code of ef means this is the first command since power up)

Response: This is the correct response,

00 05 09 00 0C

changes to

• Select D2 – Load Operating System

Type filename (OS*.out) Type 0 to stream data (fastest)

Note: The download will take several m inu te s. The date being transferre d will be displayed on the PC (or host t e rmin al) a n d a counter on the 5992 will indicate how many blocks of data have benn downloaded. Typically, this is at least 700 block s . Once the OS download is complete, the 5992 will reset. At this point the 5992 will not be operat ional until an applicat io n is downloade d . A ft er res e t, the 5992 will display

NCR EFT, Wait for On line

. This indicate s the

5992 is waiting for an application download.

9. Press Q to return to main menu.

10. Select D2 – Load Applications.

11. Enter filename. (APP*.out)

12. Enter 0 to stream data (fastest).

13. Press Q to return to main menu.

14. Press 00 to exit the 5992 Utility.

15. If the Operat ing Syste m Pr ogram Memory passes in it ia l diagnos t ics, the unit goes int o the norm a l run m od e.

End of Procedure.

Chapter 5 Troubleshooting

Introduction

In the event you r NCR 5 9 92 is no t working properly, you sh ould first consult the following troubleshooting tables. Find the problem you are experiencing in the actions in the

Note: If all solu tio ns h av e been t r ied an d you are st ill experiencin g problems, contact be shipp ed ba ck for re pair.

Simple Troubleshoot ing Gui de

PROBLEM SOLUTION

The Card Reader does not seem to work properly.

Make sure that the magnetic stripe on the card is facing the NCR 5992 graphica l display screen when s liding the card throug h th e reade r.

Swipe the card at a faster or slower Swipe the card in the re v erse dire ctio n (i.e., if swiping the ca rd from righ t

to left, try swiping from left to righ t ).

Solution

Problem

NCR Help Desk

column, pe rf or m (in se q uence) each o f th e

column.

to make arrangements for the unit to

steady

speed.

5-1

The NCR 5992 is not working.

Inspect the magnetic stripe on the card, making sure it is not scratched or badly worn.

If you have another working NCR 5992 unit, try reading the card on that unit to determine if the problem is with the unit or with the card.

Make sure the NCR 5992 Connector (MiniDIN 9) is fully inserted into the back of the unit.

Unplug the unit and plu g it ba ck in. If you have ano t h e r working NCR 5992 unit, swap the units to de t e rmin e

if the problem is with the unit, cable, register, or power supply.

5-2 Chapter 5 Troubleshooti ng

Detail ed Pro blem Tr o ubl es h ooti ng

For diagnostics instructions, refer to Chapter 6 of this guide.

Indication Possible Cause Acti on

Display is dark (backlight is off).

Display is dark but readable.

Automatic display blanking activated

No power

Power supply/ adapter failure

5992 awaiting host commands

Improper cable connections

Interface cable failure

5992 failure Replace the 5992.

Power supply/ adapter failure

5992 failure Try another 5992.

end Host Command.

Check power connections.

Try a new power supply.

Send host co mmand.

Check all cable connections.

Replace or repair the damage d ca b l e s.

Contact the NCR Support Center.

Try a new power supply.

Contact the NCR Support Center.

Display is faint. Screen contrast is set

improperly 5992 failure Try another 5992.

Display is blank Improper cable

connections

Set screen contrast.

Contact the NCR Support Center.

Check all internal cable con nections.

Chapter 5 Troubleshoot i ng 5-3

Indication Action

Screen contrast

Set screen contrast.

set improperly 5992 failure Try another 5992.

Contact the NCR

lobal Support Center.

5992 failed OS program memory test on power-up.

Improper loading by host.

1) Reload the 5992 operating system an d application.

) Power cycle the 5992 and make sure it resets automatically after loading.

3) Make sure the OS program memory test passes.

4) Load video screens

5992 failure Try another 5992.

Contact the NCR Center.

Stylus does not work.

Loose cab l e connecti o ns. Check styl us cable

connections.

Bad stylus connection. Check stylus

connection.

Improper calibration.

alibrate the digi tizer.

Stylus not enab le d. Run diagnostics.

Stylus failure. Replace stylus.

Defective 5992 unit. Check stylus on

another 5992 unit.

Interface cable failure. Replace or repair the

cable.

5992 failure. Try another 5992.

Contact the NCR Support Center.

5-4 Chapter 5 Troubleshooti ng

Indication Action

isplay doesn't track

the stylus.

Improper calibration. Perform

stylus/digitizer test.

Stylus failure. Replace stylus.

5992 failure. Try another 5992.

Contact the NCR Support Center.

MSR did not read card.

Card not run through properly.

Run card through w i t h the magnetic stripe down and f aci ng the front of the 5992.

Bad card . Try another card .

5992 does not respo nd to host commands.

Wrong MSR configuration.

Perform MSR test in

992 diagnostics mode.

MSR not enabled. Send "Activate MSR"

command from host

5992 failure. Try another 5992.

Contact the NCR Support Center.

Improper cable connections.

Wrong communication speed setting.

Check all cable connections.

Initiate power-up diagnosti cs an d send two messages from the host.

Interface cable failure. Replace or repair the

cable.

5992 failure. Try another 5992.

Contact the NCR Support Center.

Introduction

6-1

Chapter 6: Diagnostics Specification

This chapter describes the diagnostic test procedures for the NCR 5992, K100 and K150 Signature Capture Terminals. The purpose of the diagnostics is to isolate failures in field installed 5992’s. The diagnostics are part of the operating system and are uniform across all applicatio n s. The diagnost ics are menu driven wit h feat u r e s th at allo w a logical progression throug h th e indiv idu a l t est s.

Startup Sequence

The diagnostics can be accessed either at power-up or from any screen. 1a. To start diagnostics at power-up, the unit must be powered down.

Power up the unit and allow 20 to 30 seconds for the unit to ‘self test’. Place the stylus in the center of the 5992 display screen. Hold the stylus in this position during the power up as shown in the illustration be low. The selection s cre e n will dis p la y.

Supervisor Menu | Diagnostics Menu

Center of Display

16840

6-2 Chapter 6: Diagnostics Spec if ication

Note:

If Supervisor Menu or Diagno stics Menu is not se le cte d within 10 seconds after ‘self test’, the unit exits this screen and goes into the digitizer calibration screen.

1b. To start diagnostics from any screen, touch each corner of the

screen in a counter clockwise motion starting with the upper left hand corner using the stylus or your finger. You must finish by pressing the same upper left hand corner of the screen where you started. There are a total of 5 screen touches. The

| Diagnosti c s Menu

selection s cree n will display.

Supervi s or Menu

Touch the scr ee n five times in a counter clock wise direction , in ea ch corner starting and finishing with a touch in the upper left hand corner of the screen. The

Supervis or Men u | Diag nostics Menu

selection screen

will display .

2. Select

Diagnos tics Menu

with the 5992 stylus or your finger.

Chapter 6: Diagnostics Specification 6-3

Enter Diagnostic

Diagnostics Menu Prompts

Diagnostic Menu Keypad

Password:

ABC DEF

GHI JKL MNO

PRS TUV

Cancel

WXY

Clear

YES

N T E R

16844

3. An “Enter Diagnost ics Pas sword” prompt displays. Type in the

password “3424” (“DIAG”), and press Enter. The first diagnostics test menu item (KEYPAD) displays. If an incorrect password is entered, a “Password Invalid” messa g e displays. P r e ss a n y ke y t o end the session and start the 5992 application. Then access diagnostics mode again.

Note:

If the applicat io n p r ogram is not executin g (e .g., the screen will either display “Waiting for Online” or will be downloadin g a program and/or parameters), the diagnostic screen is not accessible.

For supervisor mode information, refer to Chapter 4, “

Supervisor Mode

” in this User Manu al.

Using t h e

6-4 Chapter 6: Diagnostics Spec if ication

Operation

Navigating through the Menu Items

Diagnostics Menu Prompts

Diagnostics Menu Keypad

Enter Diagnostic Password:

ABC DEF

GHI JKL MNO

PRS TUV WXY

Cancel

Clear

YES

N T E R

Yes Key

No Key

Cancel Key

Clear Key

Enter Key

NCR 5992 Diagnostics Menu Key Features

KEY DESCRIPTION

Yes Used to scroll to the previous it em in th e menu list. No Used to scroll to th e nex t item in the menu lis t. Enter U sed to initiate the currently displa y e d menu ite m . Cancel Ends an executing diagnostics test and returns the

diagnostics menu, or ends the diagnostics if pressed from a menu and restarts the NCR 5992 application.

Clear Used to end an executing diagnostics test and return to

the diagnostics menu.

16845

Chapter 6: Diagnostics Specification 6-5

Menu Flow

The 5992 Diagnostics Menu allows for 16 individual tests to be performe d. Th es e t es t s display in the followin g sequence:

1. KEYPAD TEST: Verifies that each key on the keypad is

functioning properly.

2. DISPLAY TEST: Tests the 5992 display screen checking that all

displayable characters can display and that each pixel is functioning properly.

3. MSR TEST: The MSR diagnostics test the 5992 Magnetic Stripe

Reader, checking that track 1, track 2, and track 3 (if installed), is reading properly.

4. IBM 46xx TEST: Tests the 5992 communication parameters using

the RS485 IBM 4680 Feature C protocol.

5. HOST RS232 TEST: Sets the 5992 Baud Rate, Parity, Data Bits, and

tests the host communication port.

6. AUX1A RS232 TEST: Sets the 5992 Baud Rate, Parity, Data Bits,

and tests the AUX1A communication port.

7. AUX1B RS232 TEST: Sets the 5992 Baud Rate, Parity, Data Bits,

and tests the AUX1B communication port.

8. SRAM TEST: Runs a read and write test on the RAM chip.

9. ENCRYPTION TEST: Tests the Security Module encryption

(Maste r Sess io n or DUKP T) wit h an in t e rnally d e fin e d a ccount number and PIN.

10. OS VERSION: Displays the current software OS version number.

11. LIBRARY VERSION: Displays the current software library

version number.

12. SECURITY VERSION: Displays the current software security

version number.

13. CALIBRATE: Recalibrates the digitizer by making the digitizer’s

coordinates match the LCD’s.

6-6 Chapter 6: Diagnostics Spec if ication

14. STYLUS TEST: Tests the stylus by signing on a blank screen and

checking both the digitizer and the stylus.

15. LCD CONTRAST: Adjusts the LCD contrast (lighter or darker) on

the 5992 display screen.

16. SHOW TOUCHES: Displays a blank screen and turns on the pixel

where touched by the stylus or finger. This test is used to test the digitizer calibration.

Keypa d Test

The keypad diagnostics test that each key on the 5992 keypad is functionin g properly. S e lect the KEYPAD TEST from the Diagnostics Menu:

DIAGNOSTICS Keypad Te st

Each key on the keypad must be pressed in the defined sequence and within 30 seconds. Begin test by pressing the keys starting at the top left corner of the keypa d (1). Mov e left to right and downward until all keys have been pressed. The Enter key should be pre ssed last (aft e r the Clear key).

If all key presses are detected properly, the following message displays:

Test Pass ed Press any key . . .

If the exact key sequence is not pressed, or not pressed within the allotted 3 0 seconds, t he fo llowing messa ge displays:

Test Fail ed Press any key . . .

Pressing any key on the keypad returns the Keypad Test Menu. The keypad Yes and No keys are used to navigate through the available diagnostic test menus, or press Cancel to exit the session and start the 5992 application.

Chapter 6: Diagnostics Specification 6-7

Display Test

The display diagnostics test the 5992 display screen checking that each pixel is fun ct io n ing properly . S ele ct t h e DISPLAY TEST from the Diagno st ics Men u:

DISPLAY TEST Press any key . . .

Press any key to continue. The pixels are tested to determine if any are not working, or ar e stuck on. The following s e que n ce is us e d:

1. All pixels on (wh it e scre e n dis plays)

2. Every other pixel off (lined screen displays)

3. All pixels off (blank purple scre en dis plays)

4. Every other pixel on (lined screen displays) If the test passed, the Diagnostics Display Test screen displays again. If

the test fa iled , the following mes sage displays :

Test Fail ed Press any key . . .

MSR Test

Press any key to return to the Display Test screen. The keypad Yes and No keys are used to navigate through the available diagnostic test

menus, or press Cancel to exit the session and start the 5992 application.

The MSR diagnostics test the 5992 Magnetic Stripe Reader. A valid magnetic stripe card, preferably one with both track 1 and 2, must be available to perform this test. Most any Visa or AMEX card should work. Select the MSR TEST from the Diagnostics Menu.

MSR TEST Swipe card...

Swipe a valid MSR card wit h the magnetic stripe facing the disp la y screen. You can swipe in either direction. After the first card is slid, the display changes to:

T1= 001 T2= 001 T3= NTrk TOT=001

6-8 Chapter 6: Diagnostics Spec if ication

T1 through T3 (track 1, 2 and 3) accumulates and displays the number of times a ca rd was successfully swiped and re a d corre ctly for that track. TOT keeps a running tally of how many card swipes have been performed. If an error is detected for a track, the error code displays. The following table shows the error codes and their associated description.

ERROR CODE DESCRIPTION

LRCE Longitudinal Redundancy Check Error NoES No End Sentinel character NoFS No F ield Sep arator NoSS No Start Sentinel character NTrk No Card Track Installed ParE Parity Error PrsE Parse Error ???? Unknown ca rd ty p e for t r ack

The following screen shows an example of 5 good reads for track 1, a parse error on track 2 data, track 3 not installed, and a total of 5 card swipes.

T1= 005 T2= PrsE T3= NTrk TOT=005

The test ends when the Cancel key is pressed and the MSR Test screen is displayed. The keypad Yes and No keys are used to navigat e through the available diagnostic test menus, or press Cancel to exit the session and start the 5992 application.

Chapter 6: Diagnostics Specification 6-9

IBM 46xx Test

The IBM 468x, 469x diagnostics test the 5992 communication using the RS485 IBM 4680 Feature C protocol. Select the IBM 46xx TEST from the Diagn ostic s Me nu:

IBM 46xx TEST 2A23 <0x68>

The second line displays the first slot and port number option that can be teste d.

The keypad Yes and No keys are used to scroll up and down through the 4 available slot and port number options. These 4 options are:

1. 2A23 <0x68>. Selects slot 2A, port 23. This compares to the Feature

C address 0x68 (104).

2. 2A25<0x64>. Selects slot 2A, port 25. This compares to the Feature

C address 0x64 (100).

3. 2B23<0x69>. Selects slot 2B, port 23. This compares to the Feature C

address 0x69 (105).

4. 2B25<0x65>. Selects slot 2B, port 25. This compares to the Feature C

address 0x65 (101).

To test the Feature C port, select the port by pressing the Enter key when the appropriate slot and port option displays. The following information d isp la y s:

Testing 2A23 Poll Coun t 000 0

The first line dis p lays t h e slot and port option selected. The Poll Coun t on line t wo d isp la ys the number of Polls (d iv ide d by

40) that have been re ce ive d a t th is port. P olling always s ta rts from ze ro. If the selected Feature C port is active on the IBM 46xx, the number of

polls increment about once every second. This indicates that communications with the IBM 46xx register are being conducted.

6-10 Chapter 6: Diagnostics Specification

Pressing the Cancel key during this test returns the IBM 46xx Test screen. The keypad Yes and No keys are used to navigate through the available diagnostic test menus, or press Cancel to exit the session and restart the 5992 application.

Host RS232 Test

The host RS232 diagnostics sets the 5992 baud rate, parity, data bits, and tests t h e comm unication port . Se le ct HOST RS232 TEST from the Diagnostics Menu. The following communications selection screen displays:

Host 19200,N,8 Test

The default parameters display on the first line. The keypad Yes and No keys are used to scroll up and down through the selections. The

available s ele ct ions are:

Test Allows a port tes t to be pe rformed for the para meters selected. Baud Rate Allows a differ ent Baud Rate to be sele cted. Parity Allows a diff er en t Parity to be selected. Data Bits Allows a differ ent Data Bit to be selec ted.

The Enter key is used t o choo se the display ed s e lect io n scre e n for parameter entry.

Test Selection

Select

Test 19200, N 8 123

The host port should be connected to the PC using the port-to-PC test cable that came with your 5992. Any terminal program (such as Procomm Plus® or the terminal program from Windows) can be used for this test. The RS232 parameters of this program must be set to the same RS232 parameters specified for the host port test. The port the 5992 is connected to should be selected on the PC.

Test

from the HOST screen.

Chapter 6: Diagnostics Specification 6-11

Note:

To chang e the comm unication par a m e ters, press Cancel to return to the HOST screen. The keypad Yes and No keys a r e used to scroll through the available options. Refer to the following Baud Rate, Parity, an d Da ta Bit sele ct ion s for detailed information on chang ing the communication parameters. Once the parameters have been set, select TEST from the HOST screen and retest.

Press any key on the 5992 keypad (except the Cancel key). That character is transmitted over the RS232 host port and received and display e d on the PC. The ch a ra ct er will not be displaye d on the 5 992.

If a key is pressed on the PC keyboard, that character is received on the 5992 and displays on the second line of the unit. If the second line becomes full, the next key pressed clears the line and displays starting at the beginning of the line.

Pressing the Cancel key during this test returns the HOST screen. Pressing Cancel again returns the Diagnostics Host RS232 Test screen.

Baud Rate Selectio n

Select

Baud Rate 19200

Baud Rate

from the HOST screen. The display changes to:

The default baud rate of “19200” displays. The keypa d Yes and No keys are used to scro ll through the available o p t ions . Th e available baud rate options are:

• 19200

• 9600

• 4800

• 2400

• 1200

When the desired rate displays, press the Enter key to accept that parameter.

6-12 Chapter 6: Diagnostics Specification

Note: The device can support speeds up to 38.4Kbps. However, the software provided by NCR supports up to 19.2Kbps.

Pressing the Cancel key during this test returns the Host screen. Pressing Cancel again returns the Ho st RS232 Te st screen.

Parity Selection

Select

Parity None

Parity

from the HOST screen.

The default parity of “None” displays. The keypad Yes and No keys are used to scroll through the available options. The available parity options are:

• None

• Even

• Odd

When the desired option displays, press the Enter key to accept that parameter.

Pressing the Cancel key during this test returns the HOST screen. Pressing Cancel again returns the Ho st RS232 Te st screen.

Data Bit Selecti o n

Select

Data Bits 8

Data Bits

from the HOST screen.

The default baud rate of “8” displays. The keypad Yes and No keys are used to scroll throu gh the av a ilable options. The available da t a bit options are:

• 7

• 8

• 9

Chapter 6: Diagnostics Specification 6-13

When the desired option displays, press the Enter key to accept that parameter.

Pressing the Cancel key during this test returns the HOST screen. Pressing Cancel again returns the Ho st RS232 Te st screen.

AUX1A R S232 Test

The AUX1A RS232 diagnostics sets the 5992 baud rate, parity, data bits, and tests t h e comm unication port . Se le ct AUX1A RS232 TEST from the DIAGNOSTICS menu. The following communicatio n s s e le ctio n scree n displays:

AUX1A 19200,N,8 Test

The default parameters display on the first line. The keypad Yes and No keys are used to scroll up and down through the selections. The

available s ele ct ions are:

The Enter key is used t o choo se the display ed s e lect io n scre e n for parameter entry.

Test Selection

Select

Test 19200, N 8

The AUX1A port should be connected to the PC using the port-to-PC test cable that came with your 5992. Any terminal program (such as Procomm Plus® or the terminal program from Windows) can be used for this test. The RS232 communication parameters of this program must be set to the same parameters specified for the AUX1A port test. The port the 5992 is connected to should be selected on the PC.

Test

from the AUX1A screen.

6-14 Chapter 6: Diagnostics Specification

Note:

For AUX1A port testing, a check reader configured for the 5992 can be used. To test RS485 AUX1A, a check reader configured for an RS485 IBM 4683 register must be used. To change the communication parameters, press Cancel to return t o the AUX1A s creen. T he keypad Yes and No keys are used to scroll through the available options. Refer to the following Baud Rate, Parity, and Data Bit selections for detailed information on ch ang in g the communication para meters. Once the parameters have been set, select TEST from the AUX1A screen and retest.

Press any key on the 5992 keypad (except the Cancel key). That character is transmitted over the AUX1A port and received and display e d on the PC. The ch a ra ct er will not be displaye d on the 5 992.

Pressing the Cancel key during this test returns the HOST screen. Pressing Cancel again returns the DIAGNOSTICS HOST RS232 TEST menu.

Baud Rate Selectio n

Select

Baud Rate 19200

The default baud rate of “19200” displays. The keypa d Yes and No keys are used to scro ll through the available o p t ions . Th e available baud rate options are:

• 19200

• 9600

• 4800

• 2400

• 1200

Baud Rate

from the AUX1A screen. The display changes to:

Chapter 6: Diagnostics Specification 6-15

When the desired rate displays, press the Enter key to accept that parameter.

Pressing the Cancel key during this test returns the AUX1A screen. Pressing Cancel again returns the DIAGNOSTICS AUX1A RS232 TEST menu.

Parity Selection

Select

Parity None

Parity

from the AUX1A screen.

The default parity of “None” displays. The keypad Yes and No keys are used to scroll through the available options. The available parity options are:

• None

• Even

• Odd

When the desired option displays, press the Enter key to accept that parameter.

Pressing the Cancel key during this test returns the AUX1A screen. Pressing Cancel again returns the DIAGNOSTICS AUX1A RS232 TEST menu.

Data Bit Selecti o n

Select

Data Bits

from the AUX1A screen.

Data Bits 8

6-16 Chapter 6: Diagnostics Specification

The default baud rate of “8” displays. The keypad Yes and No keys are used to scroll throu gh the av a ilable options. The available da t a bit options are:

• 7

• 8

• 9

When the desired option displays, press the Enter key to accept that parameter.

Pressing the Cancel key during this test returns the AUX1A screen. Pressing Cancel again returns the DIAGNOSTICS AUX1A RS232 TEST menu.

AUX1B R S232 Test

The AUX1B RS232 diagnostics sets the 5992 baud rate, parity, data bits, and tests t h e comm unication port . Se le ct AUX1B RS232 TEST from the DIAGNOSTICS menu. The following communicatio n s s e le ctio n scree n displays:

AUX1B 19200,N,8 Test

The default parameters display on the first line. The keypad Yes and No keys are used to scroll up and down through the selections. The

available s ele ct ions are:

Test Allows a port tes t to be pe rformed for the para meters

selected. Baud Rate Allows a differ ent Baud Rate to be sele cted. Parity Allows a diff er en t Parity to be selected. Data Bits Allows a differ ent Data Bit to be selec ted.

The Enter key is used t o choo se the display ed s e lect io n scre e n for parameter entry.

Test Selection

Chapter 6: Diagnostics Specification 6-17

Select

Test 19200, N 8

Test

from the AUX1B screen.

The AUX1B port should be connected to the PC using the port-to-PC test cable that came with your 5992. Any terminal program (such as Procomm Plus® or the terminal program from Windows) can be used for this test. The RS232 communication parameters of this program must be set to the same parameters specified for the AUX1B port test. The port the 5992 is connected to should be selected on the PC.

Note:

For AUX1B port testing, a check reader configured for the 5992 can be used. To test RS485 AUX1B, a check reader configured for an RS485 IBM 4683 register must be used.

Note:

To chang e the comm unication par a m e ters, press Cancel to

return to the AUX1B screen. The keypad Yes and No keys are used to scroll through the available options. Refer to the following Baud Rate, Parity, an d Da ta Bit sele ct ion s for detailed information on chang ing the communication parameters. Once the parameters have been set, select TES T from the AUX1B screen a nd re test.

Press any key on the 5992 keypad (except the Cancel key). That character is transmitted over the AUX1B port and received and display e d on the PC. The ch a ra ct er will not be displaye d on the 5 992.

Pressing the Cancel key during this test returns the HOST screen. Pressing Cancel again returns the DIAGNOSTICS HOST RS232 TEST menu.

6-18 Chapter 6: Diagnostics Specification

Baud Rate Selectio n

Select

Baud Rate 19200

Baud Rate

from the AUX1B screen. The display changes to:

The default baud rate of “19200” displays. The keypa d Yes and No keys are used to scro ll through the available o p t ions . Th e available baud rate options are:

• 19200

• 9600

• 4800

• 2400

• 1200

When the desired rate displays, press the Enter key to accept that parameter.

Pressing the Cancel key during this test returns the AUX1B screen. Pressing Cancel again returns the DIAGNOSTICS AUX1B RS232 TEST menu.

Parity Selection

Select

Parity None

Parity

from the AUX1B screen.

The default parity of “None” displays. The keypad Yes and No keys are used to scroll through the available options. The available parity options are:

• None

• Even

• Odd

When the desired option displays, press the Enter key to accept that parameter.

Chapter 6: Diagnostics Specification 6-19

Pressing the Cancel key during this test returns the AUX1B screen. Pressing Cancel again returns the DIAGNOSTICS AUX1B RS232 TEST menu.

Data Bit Selecti o n

Select

Data Bits 8

Data Bits

from the AUX1B screen.

The default baud rate of “8” displays. The keypad Yes and No keys are used to scroll throu gh the av a ilable options. The available da t a bit options are:

• 7

• 8

• 9

When the desired option displays, press the Enter key to accept that parameter.

Pressing the Cancel key during this test returns the AUX1B screen. Pressing Cancel again returns the DIAGNOSTICS AUX1B RS232 TEST menu.

SRAM Test

The SRAM diagn ost ics t est th e read and writ e capabilities on th e RAM chip. Se le ct SRAM TEST from the DIAGNOSTICS menu. The test is conducted and results are displayed. For example:

032k Pass ed Press any key . . .

Pressing any key exits this screen and returns the DIAGNOSTICS menu. Pressing the Cancel key exits the session and starts the 5992 application.

6-20 Chapter 6: Diagnostics Specification

Encryption T est

The encryption diagnostics test the security module with an internally defined account number and PIN. The test may be done in either Master Session or DUKPT mode. Select ENCRYPTION TEST from the DIAGNOSTICS menu.

ENCRYPT IO N TE ST Master / Se ss io n

The Mas t e r / Sess io n mo d e d isplays. P res s t he Yes and No keys to toggle between the Master / Session and DUKPT modes. Press Enter to select and test the displayed mode.

If Master / Session is selected, the 5992 performs the encryption and displays t he 16 cha ra cte rs g ene ra te d. Th e num bers generated will be the same for each 5992 with the same Master Session keys. Press any key to return to the DIAGNOSTICS ENCRYPTION TEST menu.

If DUKP is selected, the 5992 performs the encryption and displays the 20 characters generated. Press any key to return to the DIAGNOSTICS ENCRYPTION TEST menu.

Note:

The 5992 must have had a key injected in order for this test to perform correctly.

Securit y Menu

This section describes the security diagnostics menu of the NCR 5992 K150 model. This menu has three main functions:

❏

Confirming and verifying injected PIN Encryption Keys (Test Encrypt & Key Check Value)

❏

Place the unit into the key injection mode

The general hie ra rchy for the security menu appears in the following order:

Menu Item Name

Security

❏

♦

❏

Canadian

❏

Key Injection

Chapter 6: Diagnostics Specification 6-21

Test Encrypt



DUKPT



Master/Session



Session Key



Index Select



Key Check Value

6-22 Chapter 6: Diagnostics Specification

Security

Menu Option Description

Diagnostics Security

Pressing displayed menu option.

✎

Note:

move forwar d or back ward through the menu options.

Security US

Security Canadian

Security Key In jectio n

will select the

Enter

Press

Yes or No

The Security Menu allows the user to either place the unit into Key Inje ct ion Mode or confirm that the corre ct PI N encryption keys have been injected into the unit

Select this option to access the US hierarchy for Test Encrypt, Key check Value and Index Select menus

✎

Note:

currently implemented

Used to place the unit into Key Injection mode.

This option is not

Chapter 6: Diagnostics Specification 6-23

Menu Option Description

Security US

Pressing displayed menu option.

✎

Note:

move forwar d or back ward through the menu options.

US Test Encr ypt

US Key Ch eck Valu e

will select the

Enter

Press

Test Encrypt

Yes or No

This option allo ws access to Test Encrypt and Key Check Values

for confirmation of injected PIN encrypti on keys.

The US hierarchy allows for up to

ten (10) sets of Master/Session keys stored concurrently with up to four (4) DUKPT keys.

The Test Encrypt diagnostic returns an encrypted PIN block generated with a known account number and PIN.

Allows confirmation of inje ct e d PIN encryption keys.

Menu Option Description

US Test Encr ypt

Pressing Enter will select the displayed menu option.

Note:

move forward or backward through the menu options.

Press Yes or No to

✎

Allows cryptographic confirmation of injected PIN encrypti on keys; ge ne r a t es and displays an encrypted PIN block from a known PIN and account number as defined by VISA documentation.

Note:

work with Master/Session keys as well.

: Test Encrypt will

✎

6-24 Chapter 6: Diagnostics Specification

Test Encr ypt DUKPT

Test Encr ypt Master/Session

Test Encr ypt Session Key

If DUKPT is selected, the NCR 5992 performs the encryption and displays 2 lines. The first line of 16 Characte rs represents the encrypted PIN block. The second line of 20 characters represents the KSN (Key Serial Number)

Press any key to return to the Test Encrypt menu.

If Master / Session is selected, the NCR 5992 performs the encryption and displays the 16 characters generated. This indicates the encrypted PIN block. The numbers generate d will be th e sa m e for ea ch NCR 5992 with the same Master/Session keys.

Press any key to return to the Test Encrypt menu.

Injects a known session key into the given index (Refer to Index Select).

Note:

should not be use d wit h u n its in the field as it will over-write t h e in j e ct e d se ssion key.

Test Encr ypt Index Select

Note: Test encr ypt works by bu ilding an ANSI PI N block with a known account number and PIN as defined in the VISA document

“Point-of-Sale Equipment Requirements”

Authentication, International Version 1.0, August, 1988.

Us e to se l ect one of th e 10 (0- 9) Master/Session key sets or one of the 4 (0-3) DUKPT key s .

: This is a legacy command and

✎

, PIN Processing and Data

Chapter 6: Diagnostics Specification 6-25

For Master/Session keys report encrypted PIN block as a result of the encryption with the designated key selected by the index. For DUKPT keys, the result returned by the designated PIN block is the encrypted PIN block and the associated KSN (Key Serial Number) that goes along with the designated encryption key. This information can be used to verify th a t th e corre ct k e y has been inje ct ed int o the unit .

Key Check Value

Menu Option Description

US Key Ch eck Valu e

Pressing displayed menu option.

✎

Note:

move forwar d or back ward through the menu options.

Key Ch eck Valu e Master 1s t Part

will select the

Enter

Press

Yes or No

Used to verify that the correct keys ar e inj e ct e d into the appro priate index . The key c heck value is defi ned as the fir st si x characters of the encrypted result obtained by encrypting known

data (all zeros) with the designated key.

Note: Note: The displayed

result does not reveal any information about the key that has been injected but allows the user enough inform a tio n to verify with a high deg re e of p ro babilit y that the correct key has been injected.

Note: The

✎

all master keys as double length keys

Displays the key check value for the first part of double length master key.

NCR 5992

stores

6-26 Chapter 6: Diagnostics Specification

Key Ch eck Valu e Master 2n d Part

Key Ch eck Valu e Master Do uble

Displays key check value for the second part o f double len gth master key.

Displays the key check value for the entire double length master key.

Chapter 6: Diagnostics Specification 6-27

Key Ch eck Valu e Session

Key Ch eck Valu e DUKPT

Session Key

Menu Option Description

Test Encr ypt Session Key

Pressing displayed menu option.

will select the

Enter

Displays the key check value for the session key of a Master/Session key pair.

The key check value is defined by performing an encryption of all zeros with the original DUKPT key inje cte d in t o the unit. The ke y ch e ck v alue result is then stored within the unit for future reference

Note: This is a legacy

✎

command that should not be used with units in the field; this option over-writes the session key of a Master/Session key pair for the given index.

Key Index. Menu Enter Index

6-28 Chapter 6: Diagnostics Specification

Index Select

Menu Option Description

Test Encr ypt Index Select

Pressing displayed menu option.

Key Index. Menu Enter Index

will select the

Enter

Canadian

Menu Option Description

Security Canadian

Pressing displayed menu option.

will select the

Enter

Used to indicate the appropriate key for the Test Encrypt or Key Check Value verification.

Enter 0-9 for Master Session or 0-3 for DUKPT .

Note: Canadian hierarchy is

✎

not currently implemented.

Not Im plemen ted Pres s any key. ..

Key Injection

Menu Option Description

Chapter 6: Diagnostics Specification 6-29

Security Key In jectio n

Pressing

will select the

Enter

displayed menu option.

Key Index. Menu Enter Index:

The NCR 5992 is designed to be used with the IVICM KeyFac injection u t ilit y , Ve rs io n 5. 4 4 or higher, t o fa cilita t e F inancial Debit Key inje ctio n in t o th e termin a l.

Communication parameters are:

4800 baud

❏

7 data bits

❏

Even parity

❏

One s top bit

❏

Refer to Figure 5-5 for connecting the NCR 5992 to the KeyFac system.

✎

Note:

The index entered her e does not over-rid e the index defined by the KeyFac software (KIS protocol). This index entry is a legacy command used for systems that previously would not allow key injection into multiple indexes.

Cable

6035-00093-0000

KeyFac System

PE 732

Connecting the NCR 5992 to the KeyFac System

Cable

AC00446

NCR 5992

18279

6-30 Chapter 6: Diagnostics Specification

After the inde x is ente red , the unit is ready to accept key injection commands from the KeyFac system. When each key is injected, as referenced by the KeyFac screen for messages, the NCR 5992 will display an appropriate response:

Master: “Master In je ction OK”“Master In je ction Er r or”

Session: “Session Injection OK”“Session Injection Error”

DUKPT: “DUKPT Injection OK”“DUKPT Injection Error”

KeyFac will issue the “lock” command at the end of each key set injection, triggering the NCR 5992 to exit the key injection mode. Until the unit ex its from t h e key inj e ct io n mode , t h e touch screen will be disabled.

The Key Injection Mode also directly supports the VISA DUKPT “90” / “91” Key Load and “76” Test Commands as defined in the VISA document “Point-of-Sale Equipment Requirements”, Pi n Proc essing and Data Authentication, International Version 1.0, August, 1988. The NCR 5992 will display the following responses:

DUKPT Initial OK

DUKPT Test error

DUKPT Test OK

Chapter 6: Diagnostics Specification 6-31

OS Versi on

The OS version diagnostics disp lay t h e curre n t oper at in g sys t e m version number. Select OS VERSION from the DIAGNOSTICS menu:

Ver: <version#> Pres s any key . . .

The <Vers ion#> d isp la y e d is the value of the operating sys t em loa d ed on the FLASH of the NCR 5992 unit.

Pressing any key exits this screen and returns the DIAGNOSTICS menu. Pressing the Cancel key exits the session and starts the NCR 5992 application.

Library Versi on

The library version diagnostics display the current library version number. Select LIBRARY VERSION from the DIAGNOSTICS menu:

Ver: <version#> Pres s any key . . .

The <Version#> displayed is the value of the library version linked with the curr ent a ppli cati on on the FL ASH of the NCR 5992 unit.

Pressing any key exits this screen and returns the DIAGNOST ICS menu. Pressing the Cancel key exits the session and starts the NCR 5992 application.

6-32 Chapter 6: Diagnostics Specification

Securit y Ver si on

The security version diagnostics displays the current system se cu r it y version num be r. Se lect SECURITY VERSION from the DIAGNOSTICS menu:

The <version#> is the value of the security module loaded on the security module of the NCR 5992 unit. The <ver#2> is the value of the security module loader. The <v e r#3> d isp la y e d is th e valu e of the digitizer version.

Pressing any key exits this screen and returns the DIAGNOSTICS menu. Pressing the Cancel key exits the session and starts the NCR 5992 application.

Ver:

<version#>/<ver#2>/ <ver#3> Pres s any key . . .

Digitizer Ver sion

The digitizer version diagnostics displays the current system digitizer version num be r. Se lect DI GI TIZ ER VERSION from th e DIAGNOSTICS menu:

Ver:

<version#>/<ver#2> Pres s any key . . .

The <version#> is the value of the digitizer module loaded on the digitizer module of the NCR 5992 unit. The <ver#2> is the value of the digitizer module loader

Pressing any key exits this screen and returns the DIAGNOSTICS menu. Pressing the Cancel key exits the session and starts the NCR 5992 application.

Chapter 6: Diagnostics Specification 6-33

Calibrate

The calibration dia gnostics allo w y o u to re -calibra t e t h e digit ize r, making the digitizer’s coordinates match the LCD’s. Select CALIBRATE from the DIAGNOSTICS menu:

An “Enter Calibration Password” prompt displays. Type in the password “8467” (“THOR”), and press Enter. If an incorrect password is entered, a “Password In v a lid” message displays. Press any key to end the session and start the NCR 5992 application. Then access diagnostics mode again.

Entering the corre ct pa ss wo rd will prompt the follo win g d isp la y:

Calibrate Mode 0=Stylus, 1=Touch, 2=Both

Depen ding on the optio n se lect e d t h e followin g screen (s) will display:

Stylus

Touch

Touc h the cros s with the st ylus

6-34 Chapter 6: Diagnostics Specification

Touc h the cros s with your fing er to start finger ca libratio n

Chapter 6: Diagnostics Specification 6-35

Using the NCR 5992 stylus, t ouch the display e d cros s a n d ho ld it with the stylus un t il y ou hear a beep. Th e cross will then move to the next position , (t h e bott om left corner of th e screen ). Con t inu e un t il all fo u r corners of the screen have been touched with the stylus.

Note: Avoid touching the glass with your finger or hand while

✎

performing the stylus calibration.

If the ‘Both’ option is selected, the screen will t h e n start ov e r with the message to “Touch the cross with the finger”. Use your finger and touch each corner of the screen on the cross as you did with the stylus.

Note: Do not hold the stylus while performing the finger

✎

calibration.

When completed, the screen clears automatically and returns the DIAGNOSTICS menu. Pressing the Cancel key exits the session and starts the NCR 5992 application.

6-36 Chapter 6: Diagnostics Specification

Stylus Test

The stylus diagnostics allow you to sign on the display screen, checking that the digitizer and stylus are functioning properly. Select STYLUS TEST from the DIAGNOSTICS menu:

Star t Signin g Now Below the Box

Immediately begin signing or writing on the display screen with the stylus. When the stylus is lifted fro m th e scre e n for app roximately 8 seconds, test is ended and the DIAGNOSTICS menu displays.

Pressing the Cancel key exits the session and starts the NCR 5992 application.

LCD Cont rast

The LCD contrast diagnostics allow you to adjust the contrast on the screen. Select LCD CONTRAST from the DIAGNOSTICS menu:

YES=Lighter NO=Darker Raw Va lue=19 0, Table Index=45

Chapter 6: Diagnostics Specification 6-37

Comp . Value= 146, Offset=0

Output Va lue=146

Press and hold the Yes key to lighten the contrast on the display screen. Press and hold the No key to darken the contrast on the display screen.



WARNING



If the contrast is set too dark, images may burn into the LCD screen. It is recommended that the screen be set where images can be seen clearly without making them too da r k.

Press the Enter or Cancel key to return to the LCD CONTRAST menu. Pressing the Cancel key exits the session and starts the NCR 5992 application.

Show Touc hes

The show touches diagnostics allow you to check the pixels on the display screen. Select SHOW TOUCHES from the DIAGNOSTICS menu:

A blank (all pixe ls off) screen displays. Us ing the stylus or your finger, touch the disp lay screen. Where the scree n is t ouched, a pixel will turn on. If the pixel turned on is not approximately where you touched the screen, run the CALIBRATION diagnostics to recalibrate the digitizer.

This test runs approximately 30 seconds. After 30 seconds the test is automatically ended and the DIAGNOSTICS menu displays. Pressing the Cancel key exits the session and starts the NCR 5992 application.

6-38 Chapter 6: Diagnostics Specification

Base Line/ G ain

Provides a num eric re a do u t to in dica t e comp e ns a tio n leve ls fo r the display screen. Select BASE LINE/GAIN from the DIAGNOSTICS menu:

Press the Enter or Cancel key to return to the BASE LINE/GAIN menu. Pressing the Cancel key exits the session and starts the NCR 5992 application.

00 00 00 00 00 00 00 00 82A1 A003 9B7F 7370 Pres s any Key. ..

0001 0001 0001 0001 A Pres s any Key. ..

Show Keypad Touches

The show keypad touches diagnostics allow you to check the pixels on the display screen. Select SHO W KE YPAD TOUCH E S from the DIAGNOSTICS menu:

Show Keyp ad Touches Turn Host On:1 Off:0

A blank keypad outline screen displays.

Show Keyp ad Touches

Chapter 6: Diagnostics Specification 6-39

Using the stylus or your finger, touch the display screen. Where the screen is tou ch e d, a pixel will t u rn on. I f the pix e l t urne d on is not approximately where you touched the screen, run the CALIBRATION diagnostics to recalibrate the digitizer.

Chapter 5 Index

—A—

Applicatio n So ft ware , 1 -4 AUX1A RS232 Test, 6-12 AUX1B RS232 Test, 6-15 Auxiliary P owe r Cable , 3-2

—C—

Cable Configurations, 3-8 Calibrate, 6-20 Communication Interface, 1-5 Connecting and Disconnecting the

NCR 5992 Stylus and Host Cable, 3-5

Connecting the NCR 5992 Host

Cable, 3-6

Connecting the NCR 5992 Stylus, 3-

Connecting the NCR 5992 to a PC,

3-12

Connecting the NCR 5992 to the

NCR 7452/3 Workstation, 3-8

—D—

Detailed Problem Troubleshooting,

5-2 Diagnost ic Tallie s, 4-20 Diagnostic test procedures, 6-1 Digitizer Calibration, 4-19 Disconnecting the NCR 5992 Host

Cable, 3-7

Index-40

Disconnecting the NCR 5992 Stylus,

3-6

Display Test, 6-6

—E—

EIA-232, 1-5 EIA-485 Link Address, 4-19 Encryption Test, 6-19 Environmental Considerations, 3-3

—F—

Functional Description, 1-4

—H—

Hardware Considerations, 3-1 Host RS232 Test, 6-9

—I—

IBM 46xx Test, 6-8 IBM-EIA-485, 1-6 Inspection, 3-3 Installation, 3-1, 3-4 Interface Cable, 1-3 Inventory, 3-4

—K—

Keypad Test, 6-5

—L—

LCD Contrast, 6-21

Index-41

Library Version, 6-20

—M—

Maintenance Mode, 4-18

Diagnostics, 4-20 Load Operating System,

4-21

Setup, 4-18

MSR Test, 6-6

—N—

NCR 5992 Diagnostics Menu Key

Features, 6-3 NCR 5992 Model Configurations, 1-

2 NCR 5992 Signature Capture unit,

1-1, 1-3 NCR 5992 Software, 2-1

—O—

Operational Mode

Supervisor Mode, 4-3

Operational Modes, 4-1

Diagnostic Mode, 4-1 Normal Mode, 4-1 Supervisor Mode, 4-1

OS Version, 6-19

—R—

RS-232 Communication, 4-19

—S—

Screen Contrast Adjustment, 4-19 Security, 1-2 Security Version, 6-20 Show Touches, 6-22 SRAM Test, 6-18 Stylus, 1-3

Supervisor Menu Items, 4-6 Applicat ion Configura tio n, 4 -1 4 Change Password, 4-15 CMDL, 4-6 Compress, 4-11 Delete, 4-10 File Syst em, 4-7 Hardware Configuration, 4-16 ID Banner, 4-15 Init Space, 4-13, 4-14 Power Down, 4-17 Read, 4-7 Serial Number, 4-16 Space Report, 4-12, 4-14 Start Application, 4-17 Write, 4-8

—P—

Stylus Test, 6-21 Physical Description, 1-2 Physical S p e cifica t ions, 1 -3 Ping-pong Test,

4-20

Power Considerations, 3-2 Power Module, 1-4 Power Modules, 3-2

—T—

Troubleshooting Guide, 5-1

—U—

Unit Location, 3-1

Unpacking, 3-3

—W—

WinFORM.exe, 2-1

B005-0000-1108 Apr. 1999

Printed on recycled paper

NCR 5992 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

Introduction

Chapter 1 Overview

Physical Description

Security

Stylus

Interf ace Ca bl e

Power Module

Functional Description

Communication Interface

EIA-232

IBM-EIA-485

Chapter 2 Available Software

Software Products

Chapter 3 Installation

Hardware Considerations

Power Considerations

Power Modules

Auxiliary Power Cable

Environmental Considerations

Unpacking

Inspection

Inventory

Installation

Conne cting an d Disconnecting the NCR 599 2 Stylu s and Host Cable

Connecting the NCR 5992 to the NCR 7452/3 Workstation

Cable Conf ig ur ati o ns

Conne cting the NCR 5992 to a PC

Introduction

Chapter 4 Operational Modes

Normal Mode

Supervisor Mode

Startup Sequence

Operation

Menu Flow

Supervisor Menu Items

Maintenance Mode

Performi ng a Set u p

Performi ng Di a gno sti cs

Loading the Operating System

Chapter 5 Troubleshooting

Introduction

Simple Troubleshoot ing Gui de

Detail ed Pro blem Tr o ubl es h ooti ng

Introduction

Chapter 6: Diagnostics Specification

Startup Sequence

Operation

Menu Flow

Keypa d Test

Display Test

MSR Test

IBM 46xx Test

Host RS232 Test

AUX1A R S232 Test

AUX1B R S232 Test

SRAM Test

Encryption T est

Securit y Menu

OS Versi on

Library Versi on

Securit y Ver si on

Digitizer Ver sion

Calibrate

Stylus Test

LCD Cont rast

Show Touc hes

Base Line/ G ain

Show Keypad Touches

Chapter 5 Index