NCR RealPOS X, 5968, 5985 User Manual

User Guide

RealPOS X-Series Displays (5968/5985)

B005-0000-2337
Issue B

The product described in this document is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation. NCR RealPOS is a trademark of NCR Corporation in
the United States and/or other countries. Other product names mentioned in this publication may be
trademarks or registered trademarks of their respective companies and are hereby acknowledged.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks
or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Where creation of derivative works, modifications or copies of this NCR copyrighted documentation is
permitted under the terms and conditions of an agreement you have with NCR, NCR's copyright notice
must be included.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components,
software, and firmware become available. NCR, therefore, reserves the right to change specifications
without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this
document, consult with your NCR representative or NCR office for information that is applicable and
current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity,
organization, and value of this book. Please use the link below to send your comments.

Email: [e-mail]

Copyright © 2014–2019
By NCR Corporation
Global Headquarters
864 Spring St NW
Atlanta, GA 30308
U.S.A.
All Rights Reserved

Preface

Audience

This book is written for hardware installer/service personnel, system integrators, and
field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or
reproduced without consent.

Safety Requirements

The NCR RealPOS X-Series Displays conforms to all applicable legal requirements. To
view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory

Statements (B005-0000-1701).

Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live
at all times when the power cord is connected. Therefore, disconnect the AC power
cord before opening the unit to install features or service this terminal.

iii

Lithium Battery Warning

Warning: Danger of explosion if battery is incorrectly replaced. Replace only with

the same or equivalent type as recommended by the manufacturer. Discard used
batteries according to the manufacturer's instructions.

Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie.

Remplacer uniquement avec une batterie du même type ou d'un type recommandé
par le constructeur. Mettre au rébut les batteries usagées conformément aux
instructions du fabricant.

Battery Disposal (Switzerland)

Refer to Annex 4.10 of SR814.013 for battery disposal.

IT Power System

This product is suitable for connection to an IT power system with a phase-to-phase
voltage not exceeding 240 V.

Peripheral Usage

This terminal should only be used with peripheral devices that are certified by the
appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those
which are recommended by NCR Corporation.

Warning: DO NOT connect or disconnect the transaction printer while the terminal

is connected to AC power. This can result in system or printer damage.

Warning: DO NOT connect or disconnect any serial peripherals while the terminal

is connected to AC power. This can result in system or printer damage.

iv

Grounding Instructions

In the event of a malfunction or breakdown, grounding provides a path of least
resistance for electric current to reduce the risk of electric shock. This product is
equipped with an electric cord having an equipment-grounding conductor and a
grounding plug. The plug must be plugged into a matching outlet that is properly
installed and grounded in accordance with all local codes and ordinances. Do not
modify the plug provided – if it will not fit the outlet, have the proper outlet installed by
a qualified electrician. Improper connection of the equipment-grounding conductor can
result in a risk of electric shock.

The conductor with insulation having an outer surface that is green with or without
yellow stripes is the equipment-grounding conductor.

If repair or replacement of the electric cord or plug is necessary, do not connect the
equipment-grounding conductor to a live terminal. Check with a qualified electrician or
service personnel if the grounding instructions are not completely understood, or if you
are in doubt as to whether the product is properly grounded.

Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole
receptacles that accept the product’s plug. Repair or replace damaged or worn cords

immediately.

Out of Box Failure (OBF)

If you experience an out of box failure (OBF) during installation or staging related to a
missing, wrong or defective unit or item, simply provide NCR with a detailed
description of the issue and the item will be replaced free of charge. For assistance with
this process send an email to [e-mail] with the following details:

• NCR Sales Order # (Sales Order # are located on the box)

• Date of Product Installation

• Product Model #

• Unit Serial #

• NCR part # of defective/missing/wrong component

• Description of Failure (please be specific. For example: “display will not power on”)

• Customer/Requestor’s contact name, phone number and/or e-mail address

• Address to ship replacement part(s)

v

Warranty

Transport the product in its original packaging to prevent impact damages.

If you do not have access to a computer, you may leave a voice message at: 1-800-528­8658 (USA), or (International) [phone]. When leaving a message, please provide a
phone number and/or an email address so NCR can contact you if additional details are
needed.

Note: Used equipment that experiences a failure does not qualify as an OBF and should
go through the NCR warranty process.

Warranty terms vary by region and country.

All parts of this product that are subject to normal wear and tear are not included in the
warranty. In general, damages due to the following are not covered by the warranty.

• Improper or insufficient maintenance

• Improper use or unauthorized modifications of the product.

• Inadequate location or surroundings. Site installation must conform to guidelines
listed in the RealPOS X-Series Displays (5968/5985)Site Preparation Guide (BCC5-0000-

5292) and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53).

For detailed warranty arrangements please consult your contract documents.

vi

Returning Defective Hardware for Service

Use the following procedure to report/return defective hardware.

Call the NCR Customer Care Center at 1-800-262-7782 and have the following information
available when you place the call.

• Class/Model number of the defective equipment

• Serial Number of the defective equipment

• Equipment location in the store

• Description of the problem, including any system error codes, error condition, or
guidance to the area of failure.

The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.

Note: A work order must be opened for each device that is shipped for repair.

Table of Contents

Chapter 1: Product Overview

Introduction 1

Product IDs 2

Standard Features 3

Optional Features 3

Compatibility 4

Supported Resolutions 4

Configurations 5

Display 5

Biometrics and MSR (Encrypted 3-track or JIS) 6

vii

Capacitive Biometric Reader (5968 15" and 18.5" Displays
Only) 6

Imager 7

Keypad (5968 15" Display Only) 7

Display Mounts 8

X-Series Table Top Stand (5968-F031/K031, 5985-F031) 8

XL Series Table Top Stand (5968-F033, 5915-K033) 8

XR Series Table Top Stand with Power Brick (7702-K031) 9

Integration Tray Mount (5968-K024) 9

Checkstand Mount (5968-K039) 9

Wall Mount (7702-K320) 10

VESAMount Spacer (7702-K321, For 10.4" and 15" Displays
Only) 10

X-Series Display Extension Arm Mount (7702-K453, For 10.4"
and 15" Displays Only) 11

Pole Mount (For 5985 10.4" Display Only) 11

12" Pole and Table Top Mount (5934-K020) and Pole Mount
Head for 10.4" Non-Touch Display (5985-F300) 11

viii

Power Indicator 12

Label Locations 13

Chapter 2: Hardware Installation

Installation Restrictions 15

Ergonomic Workplace 16

Installing the Display 17

Connecting the Host Terminal Cables 18

Connecting to a POS 19

Data and Power Connections 19

Powered USBCable 19

External Power Cables 20

Video and Audio Connections 21

DisplayPort Cable 21

HDMI Cable 22

DVI to HDMICable 23

VGA Cable 24

Cable Routing 25

Routing Cables for Strain Relief 25

X-Series Table Top Stand (5968-F031/K031, 5985-F031) 28

XRSeries Table Top Stand (7702-K031) 29

Third-Party Mounts 31

VESAMount Spacer 31

Mounting Screw Length 32

Chapter 3: Operation and Cleaning

Touch Screens 35

Projected Capacitive Touch Screen 35

Using the PCap Touch Screen 35

Resistive Touch Screen 36

Using the Resistive Touch Screen 36

Touch Screen Cleaning Procedures 36

Magnetic Stripe Reader 37

Using the MSR 37

Care of Cards 37

Card Thickness 37

Biometrics Fingerprint Reader 38

Sensor Cleaning Procedures 38

Daily Cleaning 38

Using the Biometrics Reader 38

Software Drivers 39

Cabinet Cleaning Procedures 40

Chapter 4: NCR Software OSD Utility

Introduction 41

Supported Features 41

ix

Installing the Utility 42

Running the Utility (GUI Version) 43

Main Menu 43

Monitors Detected Panel 43

Center Panel 43

Control Buttons 44

Display Adjustment Procedures 46

Resetting Factory Defaults 47

Running the Utility (Console Version) 48

Appendix A: Touch Screen Calibration

Proper Touch Screen Methods 49

Calibrating the Touch Screen 50

Resistive Touch Screen Calibration 50

PCap Touch Screen Calibration 51

x

Revision Record

Issue Date Remarks

A

B

Aug 2014 First Issue

Jan 2019 Added Release 2 of 5968/5985 10.4" Display (with Port B)

Added Imager, Keypad, Capacitive Biometric Reader
Added 5968 18.5" Display (XT18)

Chapter 1: Product Overview

Introduction

The NCR RealPOS X-Series Displays (also known as NCR 5968 and NCR 5985) offer an
innovative design, multi-touch capability, ruggedized packaging, and more. The X­series displays are an ideal complement to any point-of-sale (POS) terminal.

The NCR RealPOS X-Series Displays are available in both touch and non-touch models.

• NCR RealPOS 5968 XT (Touch)

• NCR RealPOS 5985 XD (Non-Touch)

The NCR RealPOS X-Series Displays are available with a 10.4" (4:3), 15” (4:3), or 18.5”
(16:9) display. Place it on a tabletop, or hang it on a wall or a pole. You can also
customize your solution with integrated options including an encrypted magnetic
stripe reader (MSR), biometric fingerprint reader, or camera.

1-2 Product Overview

Product IDs

Major Model Description

5968

5968-2110-9090 RealPOS XT10: 10.4" Resistive Touch Display with Port B, No Mount,

No MSR

5968-1310-9090 RealPOS XT10: 10.4" Projected Capacitive Touch Display, No Mount,

No MSR

5968-1115-9090 RealPOS XT15: 15" Resistive Touch Display, No Mount, No MSR

5968-1315-9090 RealPOS XT15: 15" Projected Capacitive Touch Display, No Mount,

No MSR

5968-1318-9090 RealPOS XT18: 18.5" Projected Capacitive Touch Display, No Mount,

No MSR

5985

5985-2010-9090 RealPOS XD10: 10.4" LEDBacklight Display with Port B, No Mount,

No MSR

5985-1015-9090 RealPOS XD15: 15" LEDBacklight Display, No Mount, No MSR

Product Overview 1-3

Standard Features

• Display

• Display Size: 10.4" (4:3 aspect ratio), 15" (4:3 aspect ratio), 18.5" (16:9 aspect ratio)

• LCD Technology: TFT; Pixel Configuration: RGB

• LCD LED Backlit Technology

• Viewing Direction: 12 o'clock

• Minimum Backlight ½ Life at Rated Luminance: 50,000 hours

• LCD LED Backlight: Controllable using the Software OSD Application

• Touch Sensor (5968): Resistive/Projected Capacitive

• Touch Interface: USB

• Video Interface: DisplayPort, HDMI, VGA, DVI through HDMI

• Physical Mounting Interface: NCRcustom and VESA 75mm/100mm mounting
compliance

• Flexible Cable Length Options (compatibility with NCR 1m and 4m external cables)

• Clean (Hidden) Cable Management

• Retail Hardened Display

• Integrated Enclosure

• Optional MSR/Biometric Reader/Imager Mounting Locations

• Rigid Mounting Attachments

• Latching/Strain-relieved Cables used where possible

• Spill-proof (front) and dust-proof (front)

• Integrated Amplified Speakers

Optional Features

• Table Top Stands

• Magnetic Stripe Reader (Encrypted 3-track or JIS)

• Biometric Fingerprint Reader (15" and 18.5" Displays only)

• Capacitive Biometric Reader (5968 15" and 18.5" Displays only)

• Imager

• Keypad (5968 15" Display only)

• Integrated Camera (5968 15" and 18.5" Displays only)

• Terminal Power Option (USB PlusPower)

1-4 Product Overview

Compatibility

The NCRX-Series Display is designed as an optional input/output device for the
following host terminals:

• NCR RealPOS 30 (7446) POS Terminal

• NCR RealPOS 40 (7600) POS Terminal

• NCR RealPOS 60 (7601) POS Terminal

• NCR RealPOS 70 (7402) POS Terminal

• NCR RealPOS 70XRT (7403) POS Terminal

• NCRRealPOS 72XRT (7616) POSTerminal

• NCR RealPOS 80c (7457) POS Terminal

• NCR RealPOS 80 (7458) POS Terminal

• NCR RealPOS 80XRT (7459) POS Terminal

• NCR RealPOS 82XRT (7606) POS Terminal

• NCR RealPOS XR7 (7702) POS Terminal (10.4" and 15" Only)

Supported Resolutions

Display Resolution

5968

10.4" Resistive Touch 640x480, 800x600 (native)

10.4" Projected Capacitive Touch 640x480, 800x600 (native), 1024x768

15" Resistive Touch 640x480, 800x600, 1024x768 (native)

15" Projected Capacitive Touch 640x480, 800x600, 1024x768 (native), 1280x1024

18.5" Projected Capacitive Touch 640x480, 800x600, 1024x768, 1280x1024,

5985

10.4" Non-Touch 640x480, 800x600 (native)

1366x768 (native)

15" Non-Touch 640x480, 800x600, 1024x768 (native)

Product Overview 1-5

Configurations

Display

1-6 Product Overview

Biometrics and MSR (Encrypted 3-track or JIS)

Note: Biometrics available on 15" and 18.5" displays only. JISMSR available on 10.4" and
15" displays only.

Capacitive Biometric Reader (5968 15" and 18.5" Displays Only)

Product Overview 1-7

Imager

Keypad (5968 15" Display Only)

1-8 Product Overview

Display Mounts

X-Series Table Top Stand (5968-F031/K031, 5985-F031)

XL Series Table Top Stand (5968-F033, 5915-K033)

Product Overview 1-9

XR Series Table Top Stand with Power Brick (7702-K031)

Integration Tray Mount (5968-K024)

Checkstand Mount (5968-K039)