NCR 5965 User Manual

5965 15-inch Touch LCD

Release 1.0

User Guide

B005-0000-1865
Issue A

The product described in this book is a licensed product of NCR Corporation.

NCR is a registered trademark of NCR Corporation.

NCR RealPOS is either a registered trademark or a trademark of NCR Corporation in the United States and/or other countries.

It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software, and firmware become available.
NCR, therefore, reserves the right to change specifications without prior notice.

All features, functions, and operations described herein may not be marketed by NCR in all parts of the world. In some instances,
photographs are of equipment prototypes. Therefore, before using this document, consult with your NCR representative or NCR office for
information that is applicable and current.

To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization, and value of this book.

Address correspondence to:

Manger, Information Products
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30096

Or send feedback:

http://www.info.ncr.com/eFeedback.cfm

Copyright © 2008
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved

i

Preface

Notice: This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

Audience

This book is written for hardware installer/service personnel, system integrators, programmers,
and field engineers.

Notice: This document is NCR proprietary information and is not to be disclosed or

reproduced without consent.

ii

Safety Requirements

The NCR RealPOS 5965 conforms to all applicable legal requirements. To view the
compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements

(B005-0000-1701).

iii

Table of Contents

Chapter 1: Overview

Introduction ...............................................................................................................1-1

Model Numbers ..................................................................................................1-1

Compatibility ......................................................................................................1-1

Standard Features ......................................................................................................1-2

Optional Features ......................................................................................................1-3

MSR Kits ............................................................................................................ 1-3

Table Top Mount ................................................................................................1-3

Integrated Mount (NCR 7457/7458)...................................................................1-3

Chapter 2: Site Preparation

Physical Environment................................................................................................2-1

Operating Range .................................................................................................2-1

Storage Range.....................................................................................................2-1

Transit Range......................................................................................................2-1

Electrical Environment.............................................................................................. 2-2

Power Consumption............................................................................................2-2

Weight ....................................................................................................................... 2-2

Dimensions................................................................................................................ 2-2

Touch LCD Display............................................................................................2-2

Touch LCD Display on the Standard Table-Top Mount ....................................2-3

Chapter 3: Hardware Installation

Installing the 5965.....................................................................................................3-1

Connector Panel Access......................................................................................3-1

Mounting Options...............................................................................................3-2

5965 Cables Connecting to a POS......................................................................3-2

DVI Connections (Video)...............................................................................3-3

VGA Connections (Video) ............................................................................. 3-4

Powered USB Cable Connections (Data and Power).....................................3-5

Power Brick and USB Connections (Power and Data) ..................................3-6

Cable Routing .....................................................................................................3-7

Standard Integration Tray Display Mount (5964-K022/K023) ...................... 3-7

Standard Remote Table Top Mount (5964-K030/K031)................................3-7

On Screen Display (OSD) .........................................................................................3-8

Button Functions................................................................................................. 3-9

Power Button..................................................................................................3-9

Menu Button...................................................................................................3-9

iv

Auto/Select Button .........................................................................................3-9

(+) and (-) Buttons..........................................................................................3-9

Main Menu........................................................................................................3-10

Setup Menu.......................................................................................................3-11

Input Signal ..................................................................................................3-11

Picture Menu..................................................................................................... 3-13

Brightness Control........................................................................................ 3-13

Contrast Control ........................................................................................... 3-14

Color Menu.......................................................................................................3-15

Color Temperature........................................................................................3-15

OSD Menu ........................................................................................................ 3-17

OSD Timeout ...............................................................................................3-17

Horizontal Positioning.................................................................................. 3-18

Vertical Positioning......................................................................................3-18

Rotation/Mirror ............................................................................................3-19

Language ......................................................................................................3-19

System Menu ....................................................................................................3-20

Chapter 3: Touch Screen Calibration

Installing and Calibrating the Touch Screen .............................................................3-1

Installing the Driver............................................................................................3-1

Calibrating the Touch Screen .............................................................................3-3

Calibration Procedures ...................................................................................3-6

Verifying the Calibration .................................................................................. 3-10

Optional Settings ..............................................................................................3-12

Chapter 4: Problem Isolation Procedures

General ......................................................................................................................4-1

Hardware Component Descriptions ..........................................................................4-2

Video Input/LVDS Output Circuits – Controller PCB ....................................... 4-2

EDID...................................................................................................................4-2

USB Hub – Controller PCB................................................................................4-2

Fault Conditions/Solutions........................................................................................4-3

Condition: Touch Screen not accurate................................................................4-3

Condition: No display.........................................................................................4-3

Condition: Image position ..................................................................................4-4

Condition: Image appearance .............................................................................4-4

Condition: Sparkling on the display ...................................................................4-4

Condition: LCD Dim/Contrast too Light or Dark...............................................4-4

Condition: Lines in LCD Display.......................................................................4-4

Condition: USB Device not Working Properly ..................................................4-5

v

Condition: Audio not Working or Imbalanced ................................................... 4-6

Condition: OSD Controls not Functioning Correctly .........................................4-6

Continued failure ................................................................................................ 4-6

Troubleshooting Flow Chart .....................................................................................4-7

Chapter 5: Disassembly Procedures

Removing the LCD Monitor from the Mount ........................................................... 5-1

Removing the MSR...................................................................................................5-2

Disassembling the Display Head............................................................................... 5-5

Removing the Back Cover..................................................................................5-5

Removing the OSD Board ..................................................................................5-6

Removing the Controller Board.......................................................................... 5-7

Removing the Inverter Board ...........................................................................5-11

Removing the LCD...........................................................................................5-12

Removing the Touch Screen.............................................................................5-14

Chapter 6: Circuit Boards

Controller PCB..........................................................................................................6-1

Connectors ..........................................................................................................6-2

Power + USB (CN17).....................................................................................6-2

Power (CN6)...................................................................................................6-2

VGA Video (CN1) .........................................................................................6-3

USB (CN20, CN21, CN15) ............................................................................ 6-3

DVI (CN2)...................................................................................................... 6-4

LVDS (CN4) ..................................................................................................6-4

Inverter PCB.............................................................................................................. 6-5

Connectors ..........................................................................................................6-5

Cable to Controller PCB (CN7) .....................................................................6-5

PL1 / PL2 (Backlights)...................................................................................6-5

Chapter 6: Maintenance

Cabinet and Touch Screen Cleaning Procedures.......................................................6-1

Cleaners/Solvents to Use ....................................................................................6-1

Cleaners/Solvents to NOT Use ........................................................................... 6-2

Cleaning the Glass ..............................................................................................6-2

MSR Cleaning Procedures ........................................................................................6-3

Chapter 7: Touch Screen Operation

Introduction ...............................................................................................................7-1

Touch Mode of Operation ......................................................................................... 7-1

Changing the Touch Mode .................................................................................7-2

vi

Turning Off the Mouse Pointer .................................................................................7-3

Terminal Placement...................................................................................................7-5

Appendix A: Interconnection Diagram

vii

Revision Record

Issue Date Remarks

A July 2010 First issue

1

Chapter 1: Overview

Introduction

The NCR 5965 is a 15-inch TFT Liquid Crystal Display with a capacitive Touch Screen. The
display accepts industry-standard RGB video images from a PC motherboard and dynamically
resizes VGA (640  480), SVGA (800  600), XGA (1024  768) & SXGA (1280 x 1024) @
60Hz images to fill the entire viewable area. It is available in two color schemes:

 Beige (G11)
 Charcoal Gray (CG1)

Model Numbers

Compatibility

Major Model Description

5965-1014 15” High Brightness Display, Capacitive Touch Screen, No

MSR, No Mount (G11)

5965-1015 15” High Brightness Display, Capacitive Touch Screen, No

MSR, No Mount (CG1)

The 5965 15” Touch LCD Display is designed as an optional input/output device for the
following host terminals:

 NCR RealPOS 80
 NCR RealPOS 80 (7458) Retail Terminal
 NCR RealPOS 80c (7456 and 7457) Retail Terminal
 NCR RealPOS 30 (7446) Retail Terminal

XRT (7459) Retail Terminal

1-2 Chapter 1: Overview

Standard Features

The 5965 consists of a plastic housing, sheet metal interior, a 15’ LCD, an inverter, a controller
board, a powered USB cable (1M/4M), an audio cable (0.9M/4.6M), a video cable
(0.9M/4.6M), an optional Magnetic Stripe Reader (MSR), a standard power brick, a manual
and a shipping box. It has the following features:

 Display size - 15” (diagonal)
 LCD Technology - TFT
 Native Format - XGA (1024  768) resolution
 Pixel Configuration - RGB vertical stripe
 Supported Colors - 16.2 Million (6 bits + FRC)
 Display text modes supported - SVGA (800  600 pixel), XGA (1024  768 pixel), VGA

(640  480 pixel) & SXGA (1280 x 1024) images to full screen size.

 Moisture & dust sealed display (between touchscreen & display)
 OSD controls to allow display adjustments
 Auto selection DC voltage input to allow connection of 12V or 24v option.
 VGA Interface
 DVI Interface
 Three standard USB-A ports (downstream)
 USB PlusPower +12 VDC port
 Magnetic Stripe Reader- field installable, USB interface
 Integrated and remote mount options

 Integrated Stereo Speakers

Chapter 1: Overview1-3

Optional Features

MSR Kits

The unit is shipped without an MSR installed. There is a neoprene plug installed in the MSR
connector opening when no MSR is installed. This plug is tethered to the unit so if an MSR is
removed for service, the plug can be reinstalled.

MSR Kits can be installed in the field or then can be ordered through a staging request

Table Top Mount

The 5965 15” Touch LCD display can be mounted on the Standard Remote Table Top Mount
(5965-K030/K031).

Integrated Mount (NCR 7457/7458)

The 5965 15” Touch LCD display can be mounted on the Standard Integration Tray Display
Mount (5964-K022/K023).

21151b

21203a

1-4 Chapter 1: Overview

2

Chapter 2: Site Preparation

Physical Environment

The physical environments required for the 5965 LCD Display are listed in this section.

Operating Range

Condition Range

Temperature 0° to 50°C

Relative Humidity 10% to 90% (Non-condensing)

Storage Range

Transit Range

Atmospheric Pressure 3000 meters (max.)

Condition Range

Temperature -10° to 50°C

Relative Humidity 10% to 90%

Condition Range

Temperature -40° to 60°C (One-week max.)

Relative Humidity 5% to 95%

2-2 Chapter 2: Site Preparation

Electrical Environment

Power is supplied to the display either from an external power supply or through a Powered
USB interface. In either case, the nominal input voltage shall be +12 volts and conform to the
following:

Parameter Minimum Typical Maximum

Input

+10.8 V +12.0 V +13.2 V

Voltage

Power Consumption

Parameter Typical

Input

Power

+17.0 W

Weight

4.0 kg (8.8 lbs.)

Dimensions

Touch LCD Display

330 mm

(13.0 in.)

368 mm

(14.5 in.)

394 mm

(15.5 in.)

57 mm

(2.25 in.)

67 mm

(2.6 in.)

25816a

Chapter 2: Site Preparation 2-3

Touch LCD Display on the Standard Table-Top Mount

394 mm

(15.5 in.)

350 mm

(13.75 in.)

273 mm

(10.75 in.)

25820

2-4 Chapter 2: Site Preparation

3

Chapter 3: Hardware Installation

Installing the 5965

Caution: This device should only be powered by a power supply source which meets Safety

Extra Low Voltage (SELV) and LPS (Limited Power Source) requirements per UL1950, IEC
950, and EN 60 950. The power source must be certified by the appropriate safety agency for
the country of installation.

Caution: Use a grounding strap when installing this feature.

Connector Panel Access

The 5965 peripheral cable connectors are located on the bottom of the assembly.

VGA DVI USB+Power USB Audio

25822

3-2 Chapter 3: Hardware Installation

Mounting Options

The 5965 has a VESA standard 75mm mounting pattern on the back of the enclosure. The unit
is shipped with mounting screws installed.

5965 Cables Connecting to a POS

The following illustrations show the cable connections for the 5965 and a host terminal. There
are two cables required.

 DVI or VGA cable for video
 Powered Universal Serial Bus (USB) for data and power

Note: Optional Power Brick is available when USB power is not available on the host

terminal. A special USB cable is used for data in this case.

 If audio is used, connect the Audio Connector on the 5965 to the Audio Out port on the

host computer through the 0.9 m (3 ft.) or 4.6 m (15 ft.) Audio cable.

 There are standard USB ports (1-3) on the 5965 that can be used for additional USB

devices.

Chapter 3: Hardware Installation 3-3

DVI Connections (Video)

Connect the VGA Cable to the VGA connectors on both the 5965 Touch LCD and host terminal.

RS232/B

RS232/A

RS232/C

12V

USB/C

Mouse

Keybd.

USB/D

RS232/D

12V

12V

USB/E

Parallel

VGA

12V

USB/F

USB/I

USB/H

24V

Cash Drw

USB/G

DVI USB

DVI

LAN

Line Out

B

Speaker

A

Mic

497-0446721 - 1.0 m

DVI

12V

12V

(1432-C191-0010)

497-0446722 - 4.0 m

(1432-C191-0040)

27266

3-4 Chapter 3: Hardware Installation

VGA Connections (Video)

Connect the VGA Cable to the VGA connectors on both the 5965 Touch LCD and host terminal.

RS232/C RS232/D

12V

12V

USB/C

USB/D

Mouse

RS232/B

Keybd. VGA DVI

RS232/A

USB/E

12V

12V

USB/H

USB/I

12V

12V

24V

Cash Drw

USB/F

USB/G

LAN

Parallel

VGA

Line Out

Speaker

Mic

USB

VGA

497-0435044 - 1m
(1416-C972-0009)

497-0435045 - 4m
(1416-C972-0040)

27264

Chapter 3: Hardware Installation 3-5

Powered USB Cable Connections (Data and Power)

Connect the Powered USB Cable to the 5965 Touch LCD and to one of the 12V Powered USB
connectors on the host terminal.

12V USB

497-0476857 - 1 m
(1432-C432-0010)

497-0445077 - 4 m
(1432-C156-0040)

USB/Power

27265

3-6 Chapter 3: Hardware Installation

A

Power Brick and USB Connections (Power and Data)

Connect the USB Cable to the 5965 Touch LCD USB connector and to a USB connector on the

host terminal.

USB

497-0442517 - 4.0 m

(1432-C105-0040)

C

AC Power Cord

(Country Specific)

USB

Power Brick
497-0443616

27267

Chapter 3: Hardware Installation 3-7

Cable Routing

Standard Integration Tray Display Mount (5964-K022/K023)

Display Cover

Display Arm

Display Base

Standard Remote Table Top Mount (5964-K030/K031)

21202a

25846

3-8 Chapter 3: Hardware Installation

On Screen Display (OSD)

The OSD is accessed through five pushbuttons on the rear of the display. These buttons
provide a way to adjust display parameters of the unit. The button configuration on the rear
cover is illustrated below.

Power Menu Select

Navigation

25843

Chapter 3: Hardware Installation 3-9

Button Functions

Power Button

 Power on- pressing the Power button turns the unit on. The front panel LED is green.
 Standby- if horizontal, vertical or video signals are missing for more than 5 seconds, the

unit goes to standby mode. The front panel LED is amber. In this mode, only the USB,
Touch screen, and MSR circuits are powered. When all of the video signals come back up,
the unit resumes the Power on state.

 Power off- holding the Power button down for 3 seconds or more puts the unit in the Off

state. Only the power button circuitry is powered in this state.

Menu Button

The Menu button brings the OSD up on the screen. The menu displayed is the last menu that

was on the screen when either the OSD was exited or the last menu on the screen when the
OSD timed out.

Auto/Select Button

The Auto function is invoked when the Auto/Select button is pressed, and the OSD menu is

not on the screen. The Auto function monitors the input signal, calculates the video adjustment
parameters and automatically adjusts the timing of the LCD to display the incoming video
properly. The Select function is active when the OSD is displayed on the screen. The (+) and (­) buttons are used to navigate within each menu. When the desired function is reached, press

the Select button to choose that function and to advance the menu for that function.

(+) and (-) Buttons

The (+) and (-) buttons are used to navigate within menus and to modify selected control
values.

3-10 Chapter 3: Hardware Installation

Main Menu

The Main menu is displayed when the Menu button is pressed. Press the (+) or (-) buttons to

navigate the up and down list.

Note: A video signal must be present to display the OSD menus.

1024x768@100 Hz
Digital

Exit

Setup
Picture
Colour
OSD
System

Firmware Rev.

When the desired function is highlighted, press the Menu button to advance to that function’s
menu screen. If you want to adjust another parameter press the Menu button to get back to the

sub-menu to exit.

To exit the OSD:

1. Choose Exit from within the sub-menu.

2. Press the Menu button, which takes you to the Main menu.

3. Choose Exit again and press the Menu button. If no buttons have been pressed for a short

period of time, the menu automatically disappears.

4. Press the Menu button to exit the OSD.

Chapter 3: Hardware Installation 3-11

Setup Menu

Select Setup from the Main menu.

1024x768@100 Hz
Digital

Exit

Setup

Picture
Colour
OSD
System

Firmware Rev.

Exit

Input signal

D

Input Signal

This control is used to select the input signal type. Select Input signal from the Setup sub-

menu.

1024x768@100 Hz
Digital

Exit

Exit

Setup

Picture
Colour
OSD
System

Firmware Rev.

Input signal

D

3-12 Chapter 3: Hardware Installation

Select the correct input type from the menu.

1024x768@100 Hz
Digital

VGA

DVI

Input signal

Analog

Digital

Exit

Exit

Setup

Picture
Colour
OSD
System

Firmware Rev.

To exit this screen and return to the Setup menu, press the Menu button.

Chapter 3: Hardware Installation 3-13

Picture Menu

Select Picture from the Main menu.

Brightness Control

This control is used to adjust the overall display black level. It does not control the lamp

brightness. Select Brightness from the Picture sub-menu.

1024x768@100 Hz
Digital

Exit
Setup

Picture

Colour
OSD
System

Exit

Brightness

Contrast
Image enhancement

Clock adjust

Phase adjust

Horizontal position
Vertical position

The minimum value is 0 and the maximum value is 100. The (+) button increases the
adjustment value and the (-) button decreases the adjustment value.

1024x768@100 Hz
Digital

Brightness

Exit
Setup

Picture

45
Colour
OSD
System

To exit this screen and return to the Picture menu, press the Menu button.

3-14 Chapter 3: Hardware Installation

Contrast Control

This control is used to adjust the on pixel brightness (difference in brightness between an

illuminated pixel and the screen background or black level). Select Contrast Control from
the Picture sub-menu.

1024x768@100 Hz
Digital

Exit
Setup

Picture

Colour
OSD
System

Exit
Brightness

Contrast

Image enhancement

Clock adjust

Phase adjust
Horizontal position
Vertical position

The minimum value is 0 and the maximum value is 255. The (+) button increases the
adjustment value and the (-) button decreases the adjustment value.

1024x768@100 Hz
Digital

Contrast

Exit
Setup

Picture

55
Colour
OSD
System

To exit this screen and return to the Picture menu, press the Menu button.

Chapter 3: Hardware Installation 3-15

Color Menu

Select Colour from the Main menu.

Color Temperature

This control adjusts the color temperature of the display (the “whiteness” of the screen). Select

Color Temperature from the Colour sub-menu.

1024x768@100 Hz
Digital

Exit
Setup
Picture

Colour

OSD
System

Firmware Rev.

Exit
Color temperature

Red level

L

Green level

L

Blue level

L

Red gain

G

Green gain

G

Blue gain

G

There are preset values to choose from or the individual colors can be adjusted through the

User selection. To choose a value, scroll through the selections using the (+) and (-) buttons
and then press the Select button.

1024x768@100 Hz
Digital

Color Temperature

Exit
Setup
Picture

Colour

OSD
System

5000

6500

9300
User
Exit

3-16 Chapter 3: Hardware Installation

User Red/Green/Blue Control

If the User selection is chosen, the Red, Green, and Blue icons are enabled. This control is

used to adjust the amount of red, green, or blue in a white screen displayed on the unit.

1024x768@100 Hz
Digital

Exit
Setup
Picture

Colour

OSD
System

Firmware Rev.

Exit
Color temperature
Red level

L

Green level

L

Blue level

L

Red level

L

Green level

L

Blue level

L

The minimum value is 0 and the maximum value is 100. The (+) button increases the value
and (-) button decreases the value.

1024x768@100 Hz
Digital

Red Level

Exit
Setup
Picture

50
Colour

OSD
System

To exit this screen and return to the Colour menu, press the Menu button.

Chapter 3: Hardware Installation 3-17

OSD Menu

Select OSD from the Main menu.

1024x768@100 Hz
Digital

Exit
Setup
Picture
Colour

OSD

System

Firmware Rev.

Exit

Timeout

Horizontal position

Vertical position

Rotation/Mirror

Language

OSD Timeout

This control is used to set the amount of time the OSD screen stays displayed before timing

out. Select Timeout from the sub-menu. The (+) button increases the amount of time and the
(-) button decreases the amount of time.

1024x768@100 Hz
Digital

Timeout

Exit
Setup
Picture
Colour

OSD

System

28

To exit this screen and return to the OSD menu, press the Menu button.

3-18 Chapter 3: Hardware Installation

Horizontal Positioning

This control is used to adjust the position of the picture left or right on the screen. Select

Horizontal Position from the sub-menu. The (+) button increases the value and moves the

screen right. The (-) button decreases the value and moves the screen left.

1024x768@100 Hz
Digital

Horizontal Position

Exit
Setup
Picture
Colour

OSD

System

50

To exit this screen and return to the OSD menu, press the Menu button.

Vertical Positioning

This control is used to adjust the position of the picture up or down on the screen. Select

Vertical Position from the sub-menu. The (+) button increases the value and moves the

screen up. The (-) button decreases the value and moves the screen down.

1024x768@100 Hz
Digital

Horizontal Position

Exit
Setup
Picture
Colour

OSD

System

To exit this screen and return to the OSD menu, press the Menu button.

50

Chapter 3: Hardware Installation 3-19

Rotation/Mirror

This control is used to adjust the orientation of the picture. The screen can be set to normal, a
horizontal mirror image, rotated to the left, rotated to the right, or upside down. Select

Rotation/Mirror from the sub-menu. To choose an orientation, scroll through the selections

using the (+) and (-) buttons and then press the Select button.

1024x768@100 Hz
Digital

Rotation/Mirror

Exit
Setup
Picture
Colour

OSD

System

Normal

Horizontal mirror
Rotation left
Rotation right
Upside down
Exit

To exit this screen and return to the OSD menu, press the Menu button.

Language

This control is used to set the desired language for the OSD. The OSD supports English,

French, Spanish, German, and Japanese. Select Language from the sub-menu. To choose a
language, scroll through the selections using the (+) and (-) buttons and then press the Select

button.

1024x768@100 Hz
Digital

Language

Exit
Setup
Picture
Colour

OSD

System

English

French
Spanish
German
Japanese
Exit

To exit this screen and return to the OSD menu, press the Menu button.

3-20 Chapter 3: Hardware Installation

System Menu

1024x768@100 Hz
Digital

Exit
Setup
Picture
Colour
OSD

System

Firmware Rev.

Exit

Signal Info

Lamps life time

!

Panel Name
Service Mode

The System menu provides information about the display. This is information only and cannot
be changed in the menus.

3

Chapter 3: Touch Screen Calibration

Note: This chapter discusses calibration procedures using Hampshire, Version 6.31gs.

Installing and Calibrating the Touch Screen

Be sure to observe for the following Touch Screen calibration guidelines:

 Calibrate the touch screen as part of the installation process.
 Recalibrate the touch screen when the system is installed at its final location.
 Recalibrate whenever the terminal is moved to a new location.
 Recalibrate the touch screen anytime the system has been disassembled for servicing.
 Download the Calibration software from the NCR website.

http://www.ncr.com

a. At this site, select Support.
b. Under Related Items, Services; select Drivers and Patches → Retail Support

c. Download the Microchip Driver.

Installing the Driver

Note: If you have a previous version of another touch screen driver loaded on your system
you must completely remove it using the Control Panel Add/Remove program before

continuing with this installation process. Even though there is a message that it is not

necessary do perform a System Restart after removing the old driver.

1. Extract the driver installation files into to a working directory on the POS terminal.

2. Run the Setup.exe program from this directory.

3. Welcome screen > Next

4. License Agreement screen > Accept, Next

Files → NCR RealPOS and SelfServ Peripherals → Displays → 5965.

3-2 Chapter 3: Touch Screen Calibration

5. Use the USB Controller Interface > Next.

6. Setup is ready to install > Next > Finish

At the completion of the install program the driver is loaded and functioning. You do not
have to restart your system.

Chapter 3: Touch Screen Calibration 3-3

Calibrating the Touch Screen

Before performing the calibration procedure please observe the following guidelines for
proper/improper methods of touching the screen.

 Face the monitor directly.
 Perform the calibration in the position (sitting or standing) that you normally expect to use

the touch screen.

 Touch the calibration target firmly and precisely with your fingertip. During calibration, be

careful to keep your fingernails and other fingers away from the touch screen as you touch
each target.

 The hand and calibration finger should be perpendicular (straight up) from the touch-

screen during touch down and removal of the calibration finger. Keep the other fingers
closed and away from the touch-screen.

 Do NOT touch the display or bezel with your other hand.

27732

27733

3-4 Chapter 3: Touch Screen Calibration

 Do NOT get your body too close to the display.

 Do NOT touch the bezel with your other fingers.

27734

27735

Chapter 3: Touch Screen Calibration 3-5

 Do NOT spread your other fingers near the touch-screen surface.

27736

 Do NOT have get your hand and other fingers too close to the bezel.

27737

3-6 Chapter 3: Touch Screen Calibration

Calibration Procedures

Note: In order to achieve an accurate calibration the touch display must in the normal

operating position when AC power is applied to the terminal (45 degrees can be assumed if
this not known). If this was NOT done properly then begin with Step 1. Otherwise skip to Step

2.

1. Disconnect the power cord from the power source, if possible. It is best to remove the AC

power from the wall outlet to avoid having to move the head. But if that cannot be done,
tilt the head up and remove the AC cord from the front of the unit. After removing the
power cord, tilt the head back to the normal operating position.

Wait at least 10 seconds. Then, while keeping the head in the normal operating position
and your hands off of the glass and bezel, plug the cord back in. The head can be touched
or moved after AC power has been applied for at least two seconds.

1. Select Start > Programs > Microchip TSHARC Control Panel.

Chapter 3: Touch Screen Calibration 3-7

2. Do one of the following:
 Using the keyboard TAB until you see a dashed box around the Screen Selection tab.

Right arrow to select the Calibration tab.

 Tab until you get a dashed line around the Select section and select 9-Point

w/Linearization using the down arrow key.

Note: Earlier versions of the Control Panel show 4-Point and 5-Point calibration
options. Use the 9-Point w/Linearization option.

 TAB to the Begin Linearization button and press [Enter].

3-8 Chapter 3: Touch Screen Calibration

3. Touch the center of the target. Pull your finger a few inches away from the screen when
you see the Release message.

4. Repeat the process for each target location as they appear.

5. After all targets have been touched a test screen displays. Touch the screen in various
locations to verify the calibration results. Select Accept if you are satisfied with the
results. If not, select Cancel and repeat the process.

Note: Do not touch ESC to exit from this screen.

Chapter 3: Touch Screen Calibration 3-9

6. After touching Accept you are warned to not touch the screen.

Caution: Touching the screen during this time can cause the application to hang. This

screen automatically closes after the touch controller has completed communicating. When
complete, the system returns to the desktop with the TSHARC Control Panel displayed.

3-10 Chapter 3: Touch Screen Calibration

Verifying the Calibration

1. Select the Tools tab.

2. Select the Drawing Test button.

Chapter 3: Touch Screen Calibration 3-11

3. Test the calibration on the draw screen.

Touch the screen in various spots and trace each of the horizontal and vertical lines,
including the border around the screen.

In this test, all touches are persistent, including touch downs (green dots) and touch ups
(red dots).

After tracing the lines, review the drawn lines to make sure they closely follow the
underlying pattern. Pay close attention to the edges of the display and the corners since this
is where an incorrect calibration is most noticeable. If a line or point appears to be outside
the pattern, try pressing the area to see how far the cursor is from the touch point. If the
registered touch is greater than 7 mm away from where the touch occurred, repeat the
calibration.

4. Select Exit to close this screen and to return to the Microchip TSHARC Control Panel.

5. Select the Calibration tab to repeat the calibration procedure or select Apply and then

OK if you are satisfied with the results and want to close the application.

Caution: This application must be closed before a display hot swap occurs. If the

display is hot swapped while this application is open, the system can hang.

3-12 Chapter 3: Touch Screen Calibration

Optional Settings

After the touch screen is calibrated, adjust the other features to meet your personal preferences.

 Double-Click Option
 Right-Mouse Click
 Touch Modes
 Touch Sounds
 Tack Bar Pull Up
 Touch Offset

4

Chapter 4: Problem Isolation Procedures

General

NCR offers both on-site and mail-in service for the NCR 5965. Before calling for service or
mailing in the unit for repair, step through the problem isolation procedures below to make
sure the Touch Screen module is in need of repair. Also, the answers to these questions may
speed the servicing of the 5965.

The following procedures provide general troubleshooting tips for the 5965. If you experience
a problem with the 5965, please explore the possible solution options below before replacing
any component in the system. These suggestions should be explored in the order presented
below until the fault is found.

As a general guide to troubleshooting a flat panel display system it is worth considering the
system as separate elements, such as:

 Main Controller PCB (Video register settings, USB hub controller, TS controller)
 LCD Panel (controller, cabling, connection)
 Lamps and invertors
 General Cabling
 Power supply
 Host Computer (display settings, operating system)

4-2 Chapter 4: Problem Isolation Procedures

Hardware Component Descriptions

Video Input/LVDS Output Circuits – Controller PCB

This is not a serviceable part and, if a fault is suspected here, the PCB should be replaced.

This board is responsible for processing the video signal for input into the LCD panel and
controlling the backlight brightness setting (as per the setting in the OSD) and on/off signal
(for switching to power save mode). The board also stores user settings.

Power to the board is supplied by a USB+Power cable. When power is present on the board
the dual color LED will light. It is initially amber, and then turns green when a valid video
input is detected on either the VGA or DVI input.

If the LED remains amber when a video signal is present check the video lead and the signal
source. If the LED does light at all check the power to the board (CN6/CN17).

EDID

Note that the host will only be able to read EDID data from a powered down monitor if 5V is
supplied by the host on pin 9 of the D-sub connector or pin 14 of the DVI connector
(depending on which video input is used). Note that the two video inputs have independent
EDID’s, though both should contain identical timing and product information.

USB Hub – Controller PCB

This is not a serviceable part and, if a fault is found here, the PCB should be replaced.

The USB hub requires power to be applied to the monitor. If the hub itself or connected
devices are not registering on the host PC check that the upstream connection (USB+Power) is
connected correctly and the cable is not damaged.

Chapter 4: Problem Isolation Procedures 4-3

Fault Conditions/Solutions

Condition: Touch Screen not accurate

1. The Touch Screen may not be calibrated properly. Recalibrate Touch Screen using the
Hampshire Touch Controller calibration procedure. Follow instructions in the Touch
Screen Calibration section.

2. Replace the touch sensor and then perform the Calibration procedure.

3. Replace the main Controller Board and then perform the Calibration procedure.

Condition: No display

1. Check that the LCD backlights are functioning properly. You should be able to see light

coming from the back edges of the LCD panel. If the backlights DO NOT appear to be
functioning either the cable harness between the main Controller Board and the backlight
inverter may be loose or damaged, one or both backlights in the LCD panel may have failed
or be disconnected, or the backlight inverter board may have failed. Check/reseat the cable
harness. If the unit is still not functioning replace the LCD & recalibrate the Touch Screen. If
the problem remains, re-install the original LCD and replace the backlight inverter board.

2. Check that a cable is attached to the Powered USB port on the 5965 display and/or that the
unit is operating from a power brick connected to the DC powered connector (depending

upon the display’s configuration). Ensure that this/these cable(s) are properly connected to
the terminal, and that the display is turned on. Check that the VGA or DVI video cable is
properly connected to both the 5965 and the terminal. Check each end of the cable to
ensure that no pins have been bent. (If another 5965 display is available you can quickly
isolate the problem to either the display or terminal by temporarily replacing the 5965 with
another.)

3. Check that the terminal or application is not in a standby, or suspend mode. The front
panel LED should be illuminated Amber if in one of these modes. If the system is found to

be in one of these modes, return the system to normal operating mode as required by the
application. In the normal operating mode the front panel LED should be illuminated

Green.

4. Enter the On Screen Display (OSD) menu and check that the Brightness, Contrast, or
Frequency controls are not misadjusted. Perform Factory Reset or Autoadjust from the

OSD if necessary.

5. If, at this point, the unit is still not functioning correctly it may be necessary to open the

unit for service. Visually inspect the front of the LCD panel for any obvious damage.
Replace the LCD panel if damaged & recalibrate the Touch Screen.

6. If the LCD backlight is functioning correctly, check that the internal cable harness between

the LCD panel and the main Controller Board is properly connected at both ends. Re-seat
these connectors if necessary.

7. If the problem persists, replace the main Controller Board and then perform the
Calibration procedure.

4-4 Chapter 4: Problem Isolation Procedures

Condition: Image position

If it is impossible to position the image correctly, i.e. the image adjustment controls will
not move the image far enough, then test using another graphics card.

Condition: Image appearance

A faulty panel can have blank lines, failed sections, flickering or flashing display. An
incorrect graphics card refresh rate, resolution, or interlaced mode can cause the image to
be the wrong size, to scroll, to flicker badly, or have no image.

Condition: Sparkling on the display

Faulty LCD panel or LVDS signal cable.

Condition: LCD Dim/Contrast too Light or Dark

1. Unit is cold. Wait 15 minutes for unit to reach operating temperature before measuring

brightness or contrast. Do not expose the unit to operating temperatures below 5° C.

2. Unit in direct sunlight. For best display quality, keep the unit out of direct sunlight or other

bright light sources.

3. The OSD controls may have been misadjusted. Enter the On Screen Display menu and

check that the Brightness and Contrast controls are properly set. You may wish to perform

Factory Reset from the OSD menu to establish the default settings for these controls.

4. One of the LCD’s backlight tubes may have failed, or the LCD’s backlight tubes may be

near the end of their useful life. Replace the LCD panel. Recalibrate Touch Screen.

5. The Backlight inverter may be damaged. Replace the backlight inverter board if necessary.

6. If the problem persists, replace the main Controller Board and then perform the
Calibration procedure.

Condition: Lines in LCD Display

1. The display may need to be calibrated. Enter the OSD menu and perform Autoadjust.

2. The external VGA cable may be loose. Check the VGA cable for bent pins and ensure that

the VGA cable is securely fastened at both ends.

3. The Internal LCD harness running between the main Controller Board and the LCD panel

may be loose. Re-seat the connectors at both ends of this wiring harness.

4. While very unlikely, it is possible that the LCD panel could have failed. Try replacing the

LCD panel & recalibrate the Touch Screen. If this does not correct the problem reinstall
the old LCD panel and replace the main Controller Board and then perform the

Calibration procedure.

Chapter 4: Problem Isolation Procedures 4-5

Condition: USB Device not Working Properly

Keyboard, Mouse, Touch I/f, MSR not Working Properly

1. Select that a cable is attached to the Powered USB port on the 5965 display, that this cable

is properly connected to the terminal, and that the display is turned on.

Note: If another 5965 display is available you can quickly isolate the problem to either

the display or terminal by temporarily replacing the 5965 with another.

2. Select Control Panel  System  Hardware  Device Manager to determine that

the terminal sees the USB hub in the display and the USB devices (touch system, MSR,
and whatever might be connected to the external USB port) connected to this hub.

3. If the display’s USB hub is not found, verify that the display is receiving 12 volt power.

Depending upon which terminal the 5965 is connected to there may be a fuse for the 12V
PlusPower feed in the terminal.

4. Remove all USB drivers from the terminal in Device Manager and allow find new
hardware to replace them.

5. If the hub is still not found, check the fuse inside the 5965 on the main Controller Board. If

the fuse is good and the hub is still not found, replace the main Controller Board and then

perform the Calibration procedure.

6. If the hub is found but a specific device is not operational, focus upon the failing device. If

the failing device is the touch interface consider replacing the touch sensor. If this does not
correct the failure use the old touch sensor and replace the main Controller Board and then

perform Calibration procedure.

7. If the failing device is the MSR, make certain that the MSR card is oriented the correct

way with respect to the card’s magnetic stripe. Make certain that the MSR cable harness
and ground connections are correctly attached and that the electrical integrity of the
connections are good. Pay particular attention to the MSR cable harness connection at the
main Controller Board. This connector can suffer particular abuse and may have
completely, or, intermittently failed. This can be checked by temporarily attaching a
known good MSR kit to the display. If the symptom is poor read performance or a missing
track, try cleaning the MSR head, otherwise replace the MSR kit.

8. If the failing device is the touch interface, uninstall the Microchip UniWin driver and

reinstall. If the problem persists, visually inspect the touch sensor for any obvious damage,
check that the sensor’s tail does not show obvious damage, check that the sensor’s tail is
properly connected to the main Controller Board and replace if necessary. Otherwise,
replace the main Controller Board. If either the touch sensor or the main Controller Board

is replace you must perform the Calibration procedure.

9. If the failing device is an externally connected USB device, verify that the external USB

port is functioning by connecting some known good device to the port. If the port proves

bad replace the main Controller Board and then perform the Calibration procedure.

Otherwise, replace the failing device.

4-6 Chapter 4: Problem Isolation Procedures

Condition: Audio not Working or Imbalanced

1. Check that the external audio cable does not have an open conductor and is properly

attached at both the terminal and the display end.

2. Check the audio driver settings (in the terminal’s control panel), pay specific attention to
the volume and balance settings.

3. Check the 5965’s OSD volume and mute setting.

4. Check that the internal audio cable harness is properly connected.

5. Replace internal speaker assembly.

6. Replace the main Controller Board and then perform the Calibration procedure.

Condition: OSD Controls not Functioning Correctly

1. Check that the OSD control board is mounted correctly in the front bezel and that the

button tree is mounted correctly in the rear bezel.

2. Check that the grounding lug near the OSD wiring harness does not short to nearby traces

on the OSD board.

3. Ensure that the wiring harness connecting the OSD control board to the main Controller

4. Replace the OSD control board.

5. Replace the main Controller Board and then perform the Calibration procedure.

Continued failure

Board is not damaged and that the connectors are properly seated at both ends of the
harness.

If the unit keeps failing, consider and investigate whether you are short circuiting the
equipment or doing something else seriously wrong. Generally, after common sense issues
have been resolved we recommend step-by-step substitution of known working parts to
isolate the problem.

Chapter 4: Problem Isolation Procedures 4-7

Troubleshooting Flow Chart

4-8 Chapter 4: Problem Isolation Procedures

5

Chapter 5: Disassembly Procedures

This section explains how to disassemble the 5965 Touch LCD Display for servicing.

Caution: Power down the terminal before disassembling the unit.

Removing the LCD Monitor from the Mount

1. Remove the screws (4) that secure the Mount to the 5965 Display.

25832

5-2 Chapter 5: Disassembly Procedures

Removing the MSR

1. Remove the rear Sliding Cover by sliding it toward the top of the display as shown.

Rear Sliding Cover

2. Remove the MSR Cover (2 screws).

MSR Cover

25825

25830

Chapter 5: Disassembly Procedures 5-3

3. Remove screws that secure the MSR (2 screws).

4. Disconnect the MSR Cable and the Ground Cable (screw) from the unit.

MSR Cable

Ground Cable

25826

25829

5-4 Chapter 5: Disassembly Procedures

No MSR

If your unit is not configured with an MSR it has a No MSR Cover to remove (2 captive
screws).

No MSR Cover

25833

Chapter 5: Disassembly Procedures 5-5

Disassembling the Display Head

Removing the Back Cover

Note: This procedure assumes that the MSR and Mount have been removed.

1. Lay the monitor face down on a flat surface.

2. Remove the screws (10) that secure the Back Cover.

Back Panel Screws

25445a

5-6 Chapter 5: Disassembly Procedures

Removing the OSD Board

1. Disconnect the OSD Cable from the Controller Board.

2. Remove the screws (2) that secure the OSD Board.

OSD Cable

OSD Board Screws

25837a

Chapter 5: Disassembly Procedures 5-7

Removing the Controller Board

1. Remove the screws (6) from around the edge of the screen (one is located under a

Connector Cover) and the 3/16 Hex screws (4) beside the video connectors.

Screws

Speaker Harness

2. Disconnect the Speaker Harness Connector.

Hex Screws

25446

5-8 Chapter 5: Disassembly Procedures

3. Slide the Controller Screen as shown to disengage the tabs from the chassis.

Controller Screen

25449

Note: When replacing the Controller Screen make sure all cables are not pinched under

the screen.

Chapter 5: Disassembly Procedures 5-9

4. Carefully disconnect the Inverter Cable, Touch Screen Cable, and Inverter Cable from the

Controller Board.

Inverter Cable Touch Screen Cable LVDS Cable

25834

5-10 Chapter 5: Disassembly Procedures

5. Remove the screws (6) that secure the Controller Board.

Controller Board Screws

Note: The Calibration procedure must be performed after reassembling the terminal.

25835

Chapter 5: Disassembly Procedures 5-11

Removing the Inverter Board

1. Disconnect the Backlight Cables from the Inverter Board.

1. Remove the hex nuts (2) that secure the Inverter Board.

Inverter Board Hex Nuts

Backlight Cables

25836a

5-12 Chapter 5: Disassembly Procedures

Removing the LCD

1. Remove the screws (7) that secure the LCD Bracket Assembly. Remove the assembly.

LCD Bracket Screws

25839

Chapter 5: Disassembly Procedures 5-13

2. Remove the screws (4) that secure the LCD to the bracket.

LCD Assembly w/Gasket
497-0462873

27262

3. Gently separate the LCD from the bracket and Touch Sensor.

Caution: Use care when handling the LCD Module and the Touch Sensor. These parts

must be free of finger prints and foreign debris after reassembly.

5-14 Chapter 5: Disassembly Procedures

Removing the Touch Screen

1. Note how the Touch Screen is oriented before removing it. Carefully remove the screen

from the Bezel. The screen is not secured and only rests on a gasket.

Touch Screen

Note: The Calibration procedure must be performed after reassembling the terminal.

25841

6

Chapter 6: Circuit Boards

Controller PCB

Not Used

(CN18)

MSR

(CN19)

Inverter

(CN7)

Touch Screen

(CN24)

LVDS
(CN4)

OSD

(CN9)

USB

(CN20, CN21)

USB

(CN15)

Power+USB Input

(CN17)

Not Used

(CN22)

VGA

(CN1)

DVI

(CN2)

Not Used

(CN6)

25847

6-2 Chapter 6: Circuit Boards

Connectors

Power + USB (CN17)

5

1

Pin Function

1 Vbus

2 D-

3 D+

4 Ground

5 Ground

6 +12VDC

7 +12VDC

8 Ground

Power (CN6)

8
4

2

1

Pin Function

1 12-24V DC

2 Ground

Chapter 6: Circuit Boards 6-3

VGA Video (CN1)

15

10

15 11

Pin Function Pin Function

6

1 Red 9 +5V DDC

2 Green 10 Sync GND

3 Blue 11 Monitor ID bit 0

4 Monitor ID bit 2 12 SDA (for DDC)

5 VGA detect 13 H – Sync

6 Ground – R 14 V – Sync

7 Ground – G 15 SCL (for DDC)

8 Ground – B

USB (CN20, CN21, CN15)

41

PIN Signal Color

1 VBUS Red

2 D- White

3 D+ Green

4 GND Black

6-4 Chapter 6: Circuit Boards

DVI (CN2)

1

17

Pin Function Pin Function

8

8

16

24

24

1 Data2- 13 Data3+

2 Data2+ 14 +5V

3 Data2/4_SHLD 15 GND

4 Data4- 16 H_Plug_DET

5 Data4+ 17 Data0-

6 DDC_CLK 18 Data0+

7 DDC_Data 19 Data0/5_SHLD

8 A_VSYNC 20 Data5-

9 Data1- 21 Data5+

10 Data1+ 22 CLK_SHLD

11 Data1/3_SHLD 23 CLK+

12 Data3- 24 CLK-

LVDS (CN4)

Pin Function Pin Function

1 +3.3Vcc 11 TXE2m

2 +3.3Vcc 12 TXE2p

3 GND 13 GND

4 GND 14 TXECKm

5 TXE0m 15 TXECKp

6 TXE0p 16 GND

7 GND 17 TXE3m

8 TXE1m 18 TXE3p

9 TXE1p 19 GND

10 GND 20 PNPWR

Chapter 6: Circuit Boards 6-5

Inverter PCB

Connectors

Backlights

Cable to Controller PCB (CN7)

Pin Function

1 12V / 24V

To Controller PCB

E

N

G
A

O

T

I

L

O

V
H
G

I

H

CAUT

25848A

2 5V

3 Bright

4 Light On

5 GND

PL1 / PL2 (Backlights)

Pin Function

1 High V

2 NC

3 Low V

6-6 Chapter 6: Circuit Boards

6

Chapter 6: Maintenance

Cabinet and Screen Cleaning Procedures

NCR touch screen terminals are designed for general retail applications. These products are
resistant to spills and dust. However, these products are not spill proof or dust proof.

To maintain proper operation, users should prevent water, beverages, or cleaning agents from
being introduced into the unit during storage, operation, or cleaning.

To clean your terminal, use the following procedures:

1. Disconnect the unit from the power outlet before cleaning.

2. Use a soft cloth dampened lightly with a mild non-abrasive soap & water solution or 70%

y

Isoprop

3. Gently wipe the subject area clean.

4. Wipe the damp areas dry. Make sure the glass and touch screen edges are completely dry

before using t

5. Avoid getting any liquids inside the unit. If liqui

technician check it before you power it on again.

l Alcohol.

Cleaners/Solvents to Use

Use the following cleaner/solvents to clean the unit.

 Mild Non-Abrasive Soap and Water Solution

or

 70% Isopropyl Alcohol

h

e unit.

d doe

s get inside, have a qualified service

6-2 Chapter 6: Maintenance

Cleaners/Solvents to NOT Use

Do NOT use any of the following to clean the unit. They can damage the unit.

 Methyl Alcohol
 Degreasers
 Ethyl Alcohol
 Ammonia-based Cleaners such as glass cleaners (Windex)
 Abrasive Cleaners
 Vinegar Cleaners
 Any Strong Dissolvent
 Thinner
 Benzene
 Compressed Air.
 Solvents
 Bleach

Cleaning the Glass

1. Do not wipe the screen with a cloth or sponge that could scratch the surface.

2. Spray an ammonia-based glass cleaner on a soft cloth and gently wipe the glass screen

1. Wipe the screen and edges dry.

2. Allow the glass and screen edges to completely dry before using the unit.

clean.

Warning: Do not use any other types of cleaners such as vinegar, solvents, or
degreasers. These can damage the screen.

Chapter 6: Maintenance 6-3

MSR Cleaning Procedures

MSR Cleaning Cards and MSR Treatment Cards may be purchased from NCR or KIC
Products. For details, see http://www.ncr-direct.com

MSR Cleaning and Treatment Cards

Part Part Number NCR Part Number

MSR Cleaning Card, Dry 998-0052929

MSR Cleaning Card, Wet 520522 (box of 50) 603-9014730

MSR Treatment Card 9436-2446 (box of 20) 497-0453056

MSR Treatment Card

The MSR Treatment Card is used to assist in protecting Magnetic Stripe Readers from
Electrostatic Discharge (ESD), which can cause failures when swiping cards that have metallic
hologram stripes.

or http://www.kicproducts.com.

Swipe the card through the MSR in a smooth motion. Only swipe it down ONCE and up
ONCE. Allow the device to dry for 5 minutes before swiping any other cards.

Note: Each long side of the card may be used twice. Each short side of the card may be used

only once. Thus, a single card can treat 6 MSR devices with one UP and one DOWN swipe per
MSR device. These limits should not be exceeded due to the possibility of spreading
contaminants from machine to machine and/or reducing ESD protection.

Note: If all six up/down swipes are not used on a fresh card it should be placed in a sealed

(Ziploc) bag for future use.

6-4 Chapter 6: Maintenance

Cleaning/Treatment Frequency

New MSR:

Prior to placing in operation, the MSR device should be swiped with the MSR Treatment Card.

Existing MSR:

An existing MSR should be cleaned using an MSR Cleaning Card before treating it with a
MSR Treatment Card. For low use retail establishments, the cleaning and treatment procedures
should be followed at least once per month. In areas of extremely high traffic (in excess of 500
swipes per day) or an operating environment that is high in contaminants, such as found in the
food service industry, a weekly cleaning and treatment should be performed.

Chapter 6: Maintenance 6-5

7

Chapter 7: Touch Screen Operation

Introduction

This chapter contains considerations for touch operations. Topics include:

 Touch Mode of operation
 Turning off the mouse pointer
 Terminal placement when there are multiple terminals in close proximity

Touch Mode of Operation

There are three modes of touch operation available. The desired mode is dependent on the type
of application being used.

Normal Mode: This mode compares to normal mouse operation. The selection is made when

the item on the screen is touched and activated when double-touched. Multiple items can be

selected by touching and dragging your finger to another location, forming a rectangular box

to encompass the items.

Touch Down Mode: The selection activates immediately when the screen is touched. This

mode is popular in Convenience Store environments, where quick operation is demanding.

Touch Lift Off Mode: The selection activates when the finger is removed from the screen.
This mode is preferred in environments where the operator prefers to slide their finger around

on the screen until the item is located and then remove their finger to make the selection.

7-2 Chapter 7: Touch Screen Operation

Changing the Touch Mode

The default touch mode setting is Normal. You can switch modes in the Windows Control

Panel.

1. Select Start > Programs > Microchip TSHARC Control Panel.

2. Select the Touch Settings Tab.

3. Select the preferred Touch Mode.

4. Select Apply.

Chapter 7: Touch Screen Operation 7-3

Turning Off the Mouse Pointer

Certain applications prefer NOT to display a pointer during operations. Use the following
procedure to turn the pointer off.

1. Download the file containing the mouse pointers from the NCR website.

2. http://www.ncr.com

1. At this site, select the Support tab.

2. Select Drivers and Patches → Retail Support Files → NCR RealPOS and

SelfServ Terminal and Operating Systems → NCR RealPOS 70XRT (7403)

→ Windows → Windows XP Pro, Windows EP Embedded, and WEPOS

3. Download pointers.zip.

3. Copy the ZIP file to the system.

4. Open the ZIP file and extract the empty.cur file to the folder that Windows uses to store all

its cursor files:

C:\Windows\cursors

5. Select Start → Control Panel → Hardware and Sound → Mouse → Pointers tab.

.

6. Select Normal Select from the Customize list.

7. Select Browse.

7-4 Chapter 7: Touch Screen Operation

8. Navigate to the empty.cur file.

9. Select Open → Apply.
The pointer should now be changed to none in the Mouse Properties.

Note: To change back to the original settings select Use Default → Apply → OK.

Chapter 7: Touch Screen Operation 7-5

30359

Terminal Placement

If multiple touch terminals are installed within 254 mm (10 in.) of each other it may be
necessary to change the touch operating frequency on one or more of the units to prevent
interference when they are operated simultaneously.

Less Than 254 mm (10 in.)

Please contact NCR Services for software tools to accomplish this change.

7-6 Chapter 7: Touch Screen Operation

A

Appendix A: Interconnection Diagram

Touch Screen

LCD Panel

LVDS Input

LCD Panel Lamps

Inverter

USB-A

(Downstream)

USB mini B
(Upstream)

USB+Power Power

Main Controller

DVI - Video VGA - Video

25845