NCR 5964 User Manual
NCR 5964 12.1-inch Touch LCD
Release 1.0
User's Guide
B005-0000-1324
Issue B
The product described in this book is a licensed product of NCR Corporation.
NCR is a registered trademark of NCR Corporation.
It is the policy of NCR Corporation (NCR) to improve products as new technology, components, software,
and firmware become available. NCR, therefore, reserves the right to change specifications without prior
notice.
All features, functions, and operations described herein may not be marketed by NCR in all parts of the
world. In some instances, photographs are of equipment prototypes. Therefore, before using this document,
consult with your NCR representative or NCR office for information that is applicable and current.
To maintain the quality of our publications, we need your comments on the accuracy, clarity, organization,
and value of this book.
Address correspondence to:
Manager, Information Products
NCR Corporation
2651 Satellite Blvd.
Duluth, GA 30096
Copyright © 2002
By NCR Corporation
Dayton, Ohio U.S.A.
All Rights Reserved
i
Preface
Safety Requirements
Caution: This device should only be powered by a power source
which meets Safety Extra Low Voltage (SELV) and LPS (Limited Power
Source) requirements per UL1950, IEC 950, and EN 60 950. The power
source must be certified by the appropriate safety agency for the
country of installation.
Caution: For continued protection against risk of fire, replace only
with the same type and ratings of fuse.
Attention: Pour prévenir et vous protéger contre un risque de feu,
remplacer la fusible avec une autre fusible de même type, seulement.
Audience
This manual is written for hardware installer/service personnel,
system integrators, programmers, and field engineers.
ii
iii
Table of Contents
Chapter 1: Overview
Introduction ...........................................................................................1-1
Model Number ...............................................................................1-2
Major Model Code ..................................................................... 1-2
Sub Model Code .........................................................................1-2
Power Code.................................................................................1-2
Language Code........................................................................... 1-2
Compatibility.........................................................................................1-3
Standard Features ................................................................................. 1-3
Wedge Controller ........................................................................... 1-4
Speaker............................................................................................. 1-4
External Standard PC Keyboard Connector............................... 1-4
Optional Features.................................................................................. 1-5
2-Track JIS MSR .............................................................................. 1-5
No MSR Kit .....................................................................................1-5
Peripheral Tray Mount for 5964 ................................................... 1-5
Weights and Measures Label Kit..................................................1-5
Integrated 2 x 20 Customer Display ............................................1-6
Chapter 2: Site Preparation
Physical Environment ..........................................................................2-1
Operating Range............................................................................. 2-1
Storage Range .................................................................................2-1
Transit Range .................................................................................. 2-1
Electrical Environment......................................................................... 2-2
Power Consumption (Touch Head).............................................2-2
Dimensions ............................................................................................2-3
Tilt/Swivel Dimensions ................................................................2-3
iv
5964 w/Customer Display............................................................2-4
12.1-inch LCD Display .........................................................................2-5
LCD Panel........................................................................................ 2-5
LCD Adapter Board ....................................................................... 2-5
LCD Backlight Inverter Module................................................... 2-6
Chapter 3: Installation
Installing the 5964 ................................................................................. 3-1
Serial Number Location................................................................. 3-2
Connector Panel Access.................................................................3-2
Connector Panel Location.........................................................3-3
5964 Cables Connecting to a POS ............................................ 3-3
Cable Routing .................................................................................3-4
Mounting Options..........................................................................3-4
Installing an Integrated Customer Display (5972-F040) ........... 3-5
Powering Up........................................................................................3-10
Calibrating the Touch Screen ............................................................ 3-11
Calibration Using MicroTouch (Windows) .............................. 3-11
Calibration Using Microcal (DOS) ............................................. 3-14
Summary ................................................................................... 3-15
Screen Saving Feature ........................................................................3-16
Chapter 4: Programming
Device Interfaces ...................................................................................4-1
12.1-Inch DynaKey Video Drivers ...............................................4-1
Wedge Controller Interface...........................................................4-2
Touch Screen Interface................................................................... 4-2
MSR Interface.................................................................................. 4-4
PS/2 Keyboard Interface ...............................................................4-4
Panel OFF/ON Sequence.....................................................................4-4
v
Chapter 5: Service and Repair
Problem Isolation Procedures ............................................................. 5-2
Servicing the Touch Screen Module................................................... 5-5
Touch Screen Cleaning Procedures .............................................5-5
MSR Cleaning Cards...................................................................... 5-5
Disassembly Procedures ...................................................................... 5-6
Removing the Back Cover............................................................. 5-6
Removing the 5964 Wedge Touch Controller Board.................5-9
Removing the LCD.......................................................................5-11
Replacing the Backlight ...............................................................5-12
Replacing the Touchscreen .........................................................5-13
Removing the MSR.......................................................................5-14
Spare Parts List....................................................................................5-15
External Keyboard Connector........................................................... 5-16
Index
vi
Revision Record
Issue Date Remarks
A Feb 2002 First issue
B May 2002 Added Touch Screen Calibration section
vii
Radio Frequency Interference Statements
Federal Communications Commission (FCC)
Information to User
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause interference in which case the user
will be required to correct the interference at his own expense.
NCR is not responsible for any radio or television interference caused by unauthorized
modification of this equipment or the substitution or attachment of connecting cables
and equipment other than those specified by NCR. The correction of interference
caused by such unauthorized modification, substitution or attachment will be the
responsibility of the user. The user is cautioned that changes or modifications not
expressly approved by NCR may void the user’s authority to operate the equipment.
Canadian Department of Communications
This Class A digital apparatus complies with Canadian ICES-003.
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
règlement sur le brouillage radioélectriques édicté par le ministrère des
Communications du Canada.
International Radio Frequency Interference Statement
Warning: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
viii
Voluntary Control Council for Interference (VCCI)
International Radio Frequency Interference Statement
Warning: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.
Chapter 1: Overview
19429
Introduction
The NCR 5964 is a 12.1-inch SVGA (800X600) Liquid Crystal Display
with Touch Screen.
1-2 Chapter 1: Overview
Model Number
The 5964's twelve-digit model number is located on its serial number
label. The model number identifies the 5964 features. The twelve-digit
model number is defined in the following illustration.
5964 20 90 9000
Language Code
Major Model Code
Class Number
Sub Model Code
Power Code
19651
Major Model Code
Major Model Code Description
20 5-wire touchscreen
Sub Model Code
The following sub model codes identify features of the 5964.
Sub Model Code Description
00 Integrated mount
01 Table top mount
Power Code
Power Code Description
90 12 Vdc Powered by Host
Language Code
Language Code Description
90 No Language
Chapter 1: Overview 1-3
Compatibility
The 5964 is designed as an optional input/output device for the
following workstations:
• NCR 7452/7453-4000 Retail Workstation
• NCR RealPOS 7456 Retail Terminal
Standard Features
The 5964 contains a 12.1-inch active matrix (TFT) color LCD Touch
Screen:
• Integrated enclosure, including the LCD panel
• LCD backlight hardware switch selectable at full or reduced
brightness
• PS/2 style keyboard interface
• Wedge controller for MSR and Speaker
• Internal mono speaker controlled by wedge controller
• Custom LCD cable for 7452/7453 LCD interface with RS-232 and
PS/2
• Integrated and remote cable length options (1m or 4m)
• Three Track ISO MSR
• Integrated and table top mount
1-4 Chapter 1: Overview
Wedge Controller
The Wedge controller consists of a microcontroller and associated
circuitry that permits (via a “PC standard” keyboard interface) the
Touch Screen LCD to support the following peripheral devices:
• MSR - a three-track ISO or two-track JIS (optional)
• Speaker
The controller logically connects these devices in series with a standard
PC keyboard. The retail workstation or PC interprets the data flow as
keyboard input. For more information on the Wedge, refer to the NCR
Wedge Software User’s Guide, BD20-1368-B. The 5964 includes support
for a decoded RS-232 scanner.
Speaker
The 5964 includes its own built-in speaker controlled by the wedge
controller only.
External Standard PC Keyboard Connector
Because the 5964 does not have alphanumeric keys, a standard PC
keyboard can be connected externally to the 5964 whenever keyboard
input is required
Chapter 1: Overview 1-5
Optional Features
2-Track JIS MSR
This kit (5964-K012) includes an integrated 2-track JIS MSR head.
No MSR Kit
This kit (5964-K010) is a filler plate to cover the hole in the 5964 cabinet
with no MSR is installed.
Peripheral Tray Mount for 5964
This kit is used to attach the 5964-2000 integrated model to the
workstation. A Peripheral Tray for 5964 kit (7452-K301) is needed to
connect the 5964 to the workstation.
Weights and Measures Label Kit
This kit (5964-K000) includes ten (10) weights and measures labels. A
weights and measures label must be placed on the 5964 display when
the workstation configuration includes a scale.
1-6 Chapter 1: Overview
Integrated 2 x 20 Customer Display
The 5964 can include an optional integrated customer display, which is
a 5972 VFD or LCD Customer Display with multiple mounting options.
19452
Chapter 2: Site Preparation
Physical Environment
The physical environments required for the 5964 LCD Display are
listed in this section.
Operating Range
Condition Range
Temperature 5° to 45°C
Relative Humidity 10% to 90% (Non-condensing)
Atmospheric Pressure 3000 meters (max.)
Storage Range
Condition Range
Temperature -10° to 50°C
Relative Humidity 10% to 90%
Transit Range
Condition Range
Temperature -40° to 60°C (One week max.)
Relative Humidity 5% to 95%
2-2 Chapter 2: Site Preparation
Electrical Environment
Voltage Tolerance Current (Typical) Current (Max)
12.1”LCD
+12 V Supply
Voltage
±10%
1000 mA 1500 mA
+5V External
Keyboard Voltage
±5%
N/A 250 mA
+5V External
Wedge Scanner
Voltage
±5%
N/A 250 mA
Power Consumption (Touch Head)
Typical Maximum
12.1” LCD
12 W 18 W
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